The HLSR Bar-B-Que Championship at Reliant Stadium filled this hotel to capacity. There was no water when we checked in, but we were told it would be back on soon. Now at midnight when we return, there is still no water. No shower, no toilet, no nothing. There was no one at the front desk, no one answering the phone, no room service. Well, I do not feel this hotel is safe at all. What if it caught on fire? I can't believe they could deceive so many guests. No one is happy here, that's for sure. Crowne Plaza Hotel, Reliant Center.
Consumer Complaints & Reviews
I have stayed at the LAX Crowne Plaza several times using their Park and Fly specials. The last two times I have been put in rooms with dirty carpets and beds that were very uncomfortable. The very last time I decided was my final time. Check-in went great as usual but when I got to my room the door was ajar. Of course I was not comfortable with going in so I asked the front desk to send someone up with me. The room was empty but there were stains on the door jam to the bathroom and across the carpet that looked like blood. I pointed this out and the employee said it looks like the maid probably cut herself. I noticed the carpet was not fully vacuumed but the bed did seem freshly made.
I asked for another room but the hotel was fully booked. Since I was very sleepy and had an early flight, I stayed. However, every noise scared me since I thought it had something to do with that blood. I took pictures and sent to others that said the same thing. I complained again at the front desk as I left for my flight and they said they would let the manager know. Later, I fired off a letter to the head CEO only to get a generic response of thanking me for the information and they will take it to their meeting. When I picked up my car, I asked if they figured out what happened in the room and the employee said that he was not aware of it. I will now stay elsewhere. For the $189 I was paying, I expected better than this.
My wife and I along with 3 friends arrived to our room, shortly after 2AM on 09/11/11. Within 5 minutes of arrival to our room, we received a visit by 3 security guards and a maintenance man. There was a knock on our door, and my friend answered it and was told that there was a noise complaint against our room. My friend apologized for the disruption, but assured them that we had not been making any excessive noise, other than normal conversation in the room.
At the time of the first visit, I was in the restroom and was not notified of this visit, until I had come back into the living room from the restroom. Upon being notified by my friend, I decided that it would be best to go to the ground floor of the hotel to speak with security, about the complaint and to assure them that they must have gotten the wrong room, as we had just recently arrived to our room and our conversation was at a minimum, as another friend was ordering in a pizza.
The timeline of events is very important here; the time from which security made the 1st visit to the room to the time I was on the ground floor of the hotel, was just under 5 minutes. Upon arrival to the ground floor of the hotel, I was surprised to see that the security was not present, but within a minute of arrival to the ground floor the security staff arrived off of the elevator.
I immediately approached them to let them know I was the registered guest of that room and was interested to know what the issue was. The security staff then rudely informed me that they had just visited the room 2nd time, as there was a 2nd complaint of noise from the room, I was told that a guest in my room answered the door, requested to speak with a manager and when security told her that there was no manager on the premises, they claim that she proceeded to slam the door in their face. (Let me note here that this particular room had double metal doors with a double latch that had not been lubricated in very long time, as I always found myself having to slam the door to get it to properly shut)
I then went on to inform the security staff that I Apologized but assured them that we had not been making any noise in our room that would reasonably validate a complaint about noise from our room, as any conversation taking place was no louder than at the level we were currently talking at. I was then told that at this point, what I had to say did not matter and that they had called the Hampton Police Dept. and that officers were arriving shortly to handle the so-called dispute.
Within a few seconds, the officers arrive and the security guards go into informing them that they had been to my room 2 times for noise complaints and that individuals in the room were being loud and not cooperating with them, I then go onto explain to the officers that we had not been making any noise, at which point the officers stop my conversation, and tell me we are all going back up to the hotel room.
At this point security is coming up to our room with the officers and me for a 3rd time in a matter of 15min. from the first visit. Upon the 3rd arrival, my wife who opened the door for the second time is very angry and upset with security and has some harsh words for them and the officers, to which I do believe she was entitled to as every person in the room was very taken back and in disbelief of the harassment that was going on. At that point, the officers threatened to arrest my wife if she kept talking to them, so I had her walk away from the situation.
I proceeded to try and reason again with Security and the officers that they must be mistaken as to where the complaint was, as we had not been making any loud noises. The topic was not open for discussion, they decided we were in the wrong and one of the officers proceeded to walk into my room to find and remove any of our guests from the property and warned them that they had to leave.
I went downstairs with my guests to see them out and upon arrival to the ground floor a friend and I tried to discuss again that this was a big mistake and I explained to them that from the time of the 1st visit to the 2nd visit to our room, was less than 5 minutes and that it was obvious that the 2nd complaint was obviously the noise made from them(Security Guards) by walking to our room, knocking on the door, the conversation that took place and the door being opened and shut on the 1st visit and asked why the front desk would not explain to the person complaining that what they heard, upon making a 2nd complaint was their own security staff confronting our room. My friend tried to help explain the situation to them as well, at which point one of the security guards called him a drunk then the officers told him he must leave the property or he will be arrested. I was told if there was a 3rd complaint we would be kicked out of the hotel room and officers said we would risk being arrested.
I then go back up to my room and my wife is the only one in the room, At this point, we are both extremely angry and upset over the harassment and embarrassment that we had received by the security guards of the hotel. We decided that we needed to leave the hotel as we both felt it was a matter of minutes before they came up to remove us from the room and potentially have us arrested by the officers, since the last 3 visits by security to our room was completely unjustified, we felt it was imminent that they would soon be back up to confront us and did not feel comfortable sleeping in the hotel that night. We had a friend, who arrived at the hotel, to pick us up and take us home. We left the hotel, shortly before 3AM on 09/12/11.
On Monday 09/12, I contacted the General Manager of the Hotel, Mr. John **, to let him know what took place on our visit. He informed that he would have to do an investigation and contact the security company to whom they contracted for, to get statements from the guards on duty, during the situation and that he would contact me on 09/13.
On 09/13, Mr. ** contacted me on a conference call with his Director of Rooms, Mr. Augustus **. Mr. **informed me that while he apologized for the problems we encountered, based on the statements of the security staff there was nothing he could do for me to compensate for the harassment we received. He stated that he had to give money back to the guest that had made the complaints, as a result of our actions. The points Mr. ** tried to make to me was dancing around the real issue at hand, as he mostly focused on the fact that my wife was cussing and flipping off the security guards and police officers on the 3rd visit to the room and that one of my friends was kicked off of the property for talking to the officers.
When I mentioned that the timeline between the 1st and 2nd visit to our room and noted the fact that the 2nd complaint was obviously from the security guards' 1st visit to the room from the noise they created, he told me that he had not gathered any information on the timeline of events. At this point, it was obvious to me Mr. ** was not serious about fairly trying to investigate and correct the issue. I informed him I would never visit that hotel again and thanked him for his time.
At no time, during any confrontations with the security guards or any officers did I, my wife or my friends raise their voice, above any level that would be considered yelling, or screaming etc...
At no time before, between or after security visited the room was there any person in the room being loud, belligerent, banging on objects or doing anything, other than normal conversation, no louder than a television, at a reasonable listening volume.
The double metal door on the hotel room was in dire need of service, as the latches on the door had no lubrication making the door very hard to close and loud when closing. This is the only thing we can suspect which caused the 1st complaint
After the security left the room from the 1st visit, they were not able to make it to the ground floor before hearing of 2nd complaint. I feel it was very incompetent of the front desk to not mention to the complainer, who was calling for the second time that what they heard was the security staff visiting our room and even more ridiculous that the security guards did not realize this as well, but rather steamed right back to our room to tell us that we were still being loud. Again, there was not even a 5 minute window between the 1st and 2nd visit.
In all of the confrontations with the security guards, they would make smart and degrading remarks and the smirks on their faces made it obvious that they were enjoying what they were doing. We did not make any noise in our room to justify a legitimate complaint, we wanted nothing more than to enjoy our stay and book our room for the next year upon departure. We did not wish or do anything to justify the harassment and embarrassment brought on by the hotels 3rd party contracted security guards.
On another note as well, we realized that we left our digital camera in the hotel room and the hotel claims that they do not have it, so it is obvious that one of the maids stole it. Mr. **, no reason to bother even responding to this review, you had a chance to correct the issue, but based on other reviews with other who have had issues, it is obvious that the hotel does not care about their customers.
I have booked a room for one of my friend in Crowne Plaza for September 5, 2011, through the Crowne Plaza phone booking.
At the time of booking, I have clearly mentioned to the booking agent that the person who is coming to stay at their hotel will pay them. But Crowne Plaza deducted the hotel stay charges of Rs 13,818 from my account. The deduction was done in the morning at 3:59am on September 6,2011.
Now when I raised the concern to Crowne Plaza they said that they can't do anything anymore. I have asked them to listen to the recorded call and check out the conversation. I did not say I will pay the hotel charges.
Please help me out in getting my money back.
This hotel charged accommodations to my credit card, without proper authorization or authentication in excess of $1600.00. It was for a trip that was cancelled 37 days prior to the nonrefundable date. My credit card has been blocked, and I am not allowed to get my credit rating corrected because of this event.
I stayed with the Crowne Plaza Grand Rapids from Monday, November 22, 2010 and I checked out on Monday, November 29, 2010. It was charged to my Barclays visa debit card. The same card was put down by me, as a guarantee on my room, as that was required by the hotel. A photo copy of the card was taken by them. On December 7, 2010, Crowne Plaza Grand Rapids Hotel charged my card 3359.30 pounds. They used my card without my permission for a service I did not use. This is a huge case of fraud and misuse of information.
I trusted Crowne Plaza with my card information, and they illegally took money from me. The hotel manager, Sunny, told me that he was sorry, but he had to balance his books. He offered me a free night at the hotel as compensation. I found that insulting. Since then, I have been charged 40 pounds a month for late fees, as my bank was in overdraft due to Crowne Plaza's illegal misuse of information. In addition, I wasn't even in the country; I have proof of this--my flight tickets and passport stamps.
We stayed at the Crowne Plaza Hotel in downtown Kansas City as a part of a large wedding group that stayed on the 19th floor. One of my relatives smoked a cigar in our hotel room. The maintenance staff (in our room for a non-working phone) reported this to the front desk. Nelda (the front desk employee) called us in our room, scolded us for the smoking incident and made us "promise" that it wouldn't happen again, Which it didn't or we would be charged a $300.00 smoking fine to our account. We checked out on the 16th of May 2011 and there was nothing mentioned to us at that time. When we got back home in Colorado, I noticed a $300.00 charge on our bank statement.
I called the hotel immediately and talked with the Manager, Evan **, and asked that the charge be removed as we were told that we wouldn't be charged if we made sure that it didn't happen again. I couldn't believe the smug and snide responses I got from this employee as he denied us of any refund without any explanation. He couldn't care less that we were told that we would not be charged for this incident. They completely lied to us and gouged our bank account fraudulently.
Other issues with this hotel include no valet, no bell hop service, sleep number beds that were fully deflated and would not inflate, and $13.00 parking charge which you are forced to pay because there is no available parking downtown. This hotel is a nightmare. I have disputed charges with VISA and filed complaints with Better Business Bureau as well as with the Chamber of Commerce. I will not let up until I get our $300.00 back in our account that Crowne Plaza Hotel fraudulently stole from our account.
I booked a room for two nights in the Plaza and availed of a deal whereby if you book in advance of 21 days of your trip you get a 15% discount. I confirmed my stay by ticking the box and providing my Mastercard details as normal. Two days later, the full amount was taken from my account. I thought this was unusual but figured I would let it go as I was quite busy at the time to follow up.
Then within one week of my trip, I tried to cancel as something had come up. I rang and was told that a full fee was considered a deposit and deposits were non refundable as part of the 15% deal. I was not aware of this and was told it was evident in the fine print when confirming my stay! I spoke with the hotel and they understood my frustration and said there was nothing they could do, this was their common practice!
I booked and paid for a weekend in Crowne Plaza Hotel Shenzhen China. I took the children of my sister-in-law who were on summer holiday and wanted to swim in the hotel. The hotel rejected me from check-in because the children did not have IDs. The children, 6 and 10 years old were too young to be issued personal IDs in China. I argued with the front desk manager, who did not carry a name tag and did not give me his name card. I requested him to call my travel agent to explain so that I could get a refund. He did not do that.
I requested to speak to his supervisor and he refused. In the whole conversation he was so rude. Then I took his photos and videos and said would complain and posted in internet. Then he threatened I couldn't go and wanted to detain me. I tried to get out of the hotel with the children and he tried to block me. There was even physical contact by him. Then when I tried to get refunded from my travel agent, they said the hotel refused to refund my money because of 'no show'. Finally, I called the general manager who then agreed to refund my money. I took the children to another hotel around that confirmed there was no need for children to provide IDs!
I am writing to share my experience staying at Crowne Plaza New York - LaGuardia Airport Ditmars Boulevard, East Elmhurst, NY 11369 from Friday 30th through 1st of August 2010.
I have traveled all over the world, stayed in many hotels but never had such a bad experience staying at a hotel ever in my life. I was disrespected, humiliated and threatened by the person on the front desk named Joseph at Crowne Plaza LaGuardia. For the first time in my life, I actually saw discrimination at hotel which is an international chain of hotels doing business all over the world.
Unlike many other hotels, Crowne plaza LaGuardia had paid parking, $13 per day for guest where you are supposed to get your parking ticket validated from hotel front desk to leave the parking lot. I checked in on Friday and was told I can pay for room service, parking, etc. when I check out (which is very usual) on Sunday. I left hotel on Friday three times and had no problem getting my ticket validated from the front desk. On Saturday, July 31st 2010, around 5 p.m., my 20-month-old son who was very sick needed immediate medication. I had to rush out. I took some cash and my son who was in a lot of pain and went to get my parking ticket validated from the front desk so I can go to the pharmacy.
Mr. J. who checked me (a day earlier) was at the front desk. I requested him if he can please get my ticket validated quick as I need to get my son's medication. He checked something on his computer and told me, "We don't have your credit card on file, and sorry I won't be able to validate your ticket". I reminded him that he was the one who checked me in yesterday and I did give him my credit card at that time and since yesterday I didn't have any problem getting my ticket validated. He accepted and apologized about it and said it was his fault that he did not enter my credit card in the system but now he cannot validate my ticket. I explained him why I need to go out quick. I am not carrying any credit card with me and I will bring him my credit card in few minutes when I will get back in my room.
Surprising Mr. J. told me that he got kids too and he doesn't think it's a big deal to get so worried about my son's heath. My son kept crying and he did not validate my parking ticket to let me get out. I was told by Mr. J. "just because you got cheap tickets on Priceline doesn't mean you will get free parking". He didn't like the way my son was crying and I was told my son is crying too loud and if i don't leave as I was being loud too due to my son crying, he will call the cops! i just didn't believe he said that, but even more unbelievable next he picked up the phone and started calling the cops. On phone he stated that "there is a guest who is being hostile, and no he is not carrying a weapon". I was carrying my 20-month-old sick kid in a lot of pain who needed medication and here I was being explained by Mr. J. on the phone as if i am a criminal.
I have been living in USA for many years, earn an honest living, and work very hard to earn respect in our community. I see no reason why I should be disrespected due to my skin color. Mr. J. was very clear on his attitude that he has issues dealing with me, and the way I booked a cheap ticket on Priceline. My family's trip to New York was ruined due to this incident. It was a most horrifying experience for my family. I felt extremely unsafe and disrespected when I asked Mr. **, "Is this how you treat your guest?" He replied, "Yes that's how we deal with you."
I would like to ask Crowne Plaza hotel senior management how can they hire rude, racist staff, who can treat guest poorly and think they can get away with it? My son kept crying and got really sick, we had to leave hotel to get help for me. It was a nightmare trip to New York and it was all due to bad Crowne Plaza staff. We paid over $300 to stay there.
