My husband and I checked into Country Inn. After having dinner at Gaylord in National Harbor, we were so tired. First the desk clerk kept putting my card through. They charged my card. I have my statement, and they say they didn't do it. My son woke up with bloody sheets and with someone's bra that was dirty. We waited for three hours and we never said anything. My lawyer told me to ask for the $77.00 for one room and if they didn't give it to me, he would explain because he called the cops. I am telling everyone never go to Country Inn by Carlaon 4950 Mercedes Boulevard, Camp Springs, MD.
Consumer Complaints & Reviews
My wife and daughter had to make an emergency trip to Portland to be with my youngest daughter after the sudden death of her fiance. It was left to me to make arrangements for a room for the three of them. I did this through Travelocity. I picked a room with a microwave, refrigerator and extra room (three beds). When they arrived, they were shown a small room with only 2 beds and no microwave, refrigerator or extra room. We complained and they did change the room to the one we had reserved, but for an extra $20 per night.
We got no more help from the motel so we turned to Travelocity. First thing, we talked to an "off shore" representative whom we could barely understand and ran into a brick wall. We can't get a refund, can't do anything about the room, can't, can't, can't. They did give me a $50 coupon to use next time I booked with Travelocity (fat chance that will be used!). The real damage here is the emotional stress to my family. They were already dealing with nearly unbearable stress due to the sudden death and this nearly put them over the edge. I have never seen so uncaring, dispassionate people in my life. Never again!
I was promised a full refund from a terrible experience that our family had at Country Inn & Suites. The company even informed the Better Business Bureau that, "The consumer received a full refund." To this date, my bank has yet to see the refund. I will not stop pursuing this matter until it is resolved as promised. Below is my case description from the Better Business Bureau:
"I booked a 3-night stay at Country Inn and Suites in Port Charlotte - terrible stay from start to finish. I am demanding refund for a 3-night stay in a 2-room suite. I am writing to tell you that I was not impressed at all with our stay at the Country Inn and Suites in Port Charlotte. We were in town for a wedding and regret our choice of hotels. We arrived on the evening of 4/22 in hopes of getting settled in and putting our young son to bed. Unfortunately, this was not possible since after arriving in our room, we discovered the temperature to be well over 76 degrees and uncomfortably muggy.
"It took about an hour for a maintenance man to come and discover that after changing the air filter behind the wall plate, that they had forgotten to turn it back on inside the main unit. It then took another hour for the temperature to reach a comfortable setting. We reserved our suite for 3 days, however, we did not qualify for the Buy 1, 2, free advertisement that your company was pushing online. We don't understand why booking a suite would make a difference. We were in town for a wedding and needed a separate bedroom since we had 3 adults and one child in our room. It was not fair or good marketing that the company would exclude our room selection from the special, therefore, we ended up paying $350 for the entire stay.
"Again, something that we now regret. Sleep Inn or La Quinta across the street would have been cheaper and most likely provided a better stay. Our shower was unmaintained. The knob for the shower was worn out so that when taking a shower, water would run half through the shower and half through the tub nozzle. Therefore, the water pressure was terrible. Also, water would shoot out of the tub faucet horizontally outside of the tub so it ended up being a game every time that we bathed, not to flood the floor. We were inconveniently placed right in front of the vending machines and ice machine. Being woken up by that 3 nights in a row was just one more reason why the trip was unpleasant.
"Since the room was terrible, we decided to try the pool and hot tub, thinking maybe outside would be better. The pool was too cold (no fault of the hotel), however, we went into the hot tub but found a colony of bugs floating around in it. Something that could have been easily avoided with some attention and proper daily maintenance. One of our guests is 72 years old. We found that it was ridiculous for the sidewalk ramps to be only located in the front and back entrances, however, none located near the side entrances that were closest to our room.
"Lastly, you are eventually going to find yourselves liable for an injury if you do not repair the design of the sidewalks outside of the side entrances to the hotel. Besides the lack of ramps, there are lips on the cement pad right outside of each door. On the second day, our son actually tripped on the lip and skinned his knee. Luckily he was not really hurt or that it wasn't the 72-year-old woman with us that would have not fared so well.
"Hopefully by now you understand how frustrated that we are with our choice to stay at your hotel. The visit did not meet the standards or expectations that you advertise or that we expected as consumers. We feel robbed by County Inn & Suites. We obviously would like to hear from you, but only via email or USPS. Please do not call us because we do not wish to discuss this by phone. We will not settle for less than full refund."
On 5-19-2010 Country Inn & Suites responded to BBB. The company states that the consumer received a refund which was untrue. I can provide documentation from my financial institution that this never happened. A full refund of $349.41 from Country Inn & Suites is still needed. I will pursue this matter until it is resolved. My son fell and skinned his knee at the facility due to improper construction of entry pad.
