Complain about a product or service

Copa Airlines

Brian of Foresthills, NY March 30, 2009

on 2/12/09 we arrived at JFK International airport at 3:20a.m for a flight that would leave at 5:15a.m.The young lady would not let us through even though we explained that we had a sick 1 year old. She said we would have to wait until the other people on line would check their bags first, after an hour and a half of being left out of the line the young lady said we would have to talk to a manager at this time all of the passengers had checked in their bags. she then proceeded to allow two couples which had actually come after we did and allowed them to check their bags and board the plane.

We were then told it was to late and had missed our flight.Only after the flight had been closed did the manager come and speak to us.Then the manager Andres Salgado said there were no available flights for another 5 days at which point we lost our reservations at hotels which we paid for and were further told that we would have to pay an additional 200 dollars per ticket which would be 800 extra dollars.

they do not want to refund us our 2282.00 dollars.We had to cancel our vacation plans,furthermore we lost 582.56 on hotel which we paid for to be in Cartagena, Colombia . It really has been such an awful experience with this company Copa Airlines. MY wife and kids were devastated as we planned for this trip 4 months in advance.my vacation time i can no longer get back for the remainder of the year.I truly hope someone can really look into what has happened to us and help us out.

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