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Lovola of Columbia SC (06/16/08)
On June 7th 2008 my 3 grand children and I spended the night at the Comfort Inn Suite of Athens in room 212. I paid $96.44 cash for our stay. i used my Visa debit card to hold the room. we checked out on June 8th. on June 10th my Visa debit card was charged $150.00 by Comfort Inn Suite. When I call the hotel to find out why I was charged this fee I was told that some one had smoked in the room. I explain that I was traveling with my 3 grand who range in age from 10 to 2 and I did not smoke. The only one that smoke in the room was the man person who came up to fix the toilet.
They told me that I had a no smoking room and I was responibile for any one who smoke in the room. Since I did not report that the repair man smoked I was responsibile so i owed the $150.00. When I asked for a manager I was told I had that a manager could not help me there was nothing that any one could or would do for me. I have made several calls. and wrote two letters. Please see can you help me. Thanks
Shawnda of Stilesville IN (06/11/08)
I was on vacation with my four children and was coming back from our trip to cocoa beach florida. We stopped at this comfort in excited because all the comfort inns we had stayed in up until this point had been fabulous. we got to our room and the beds didnt look real clean but we were tired and didnt give it a whole lot of thought. we had asked for a rollaway bed and the matress had what looked to be urine stains all over it, they had sent us two flat sheets so we wrapped the matress up real well and layed down on it anyway.
we had driven for 9 hours that day and could not drive no more. I got up the next morning to make coffee and the coffee pot was filthy and there was a dirty filter still in it. I started to walk out the door to go get a soda and noticed there was cockroaches running up and down the walls. Needless to say I will never go back there again and am ashamed I let my children sleep there that night. This ruined a perfectly good vacation.
James of Valley Stream NY (05/22/08)
I was a guest at the Jacksonville, Fla., hotel in April. My camera was stolen from my room and I told the front desk about this and they were going to fill in the manager, after a day of not hearing from anyone I ran into the manager and he told me was looking into it and didn't know what to do. I had a police report done when I was still in town. To this day I still haven't heard from anyone. I called their corporate headquarters and they informed me that the hotels are part of a franchise and are individually owned, they can't do anything for me. I called the hotel several times and never got a response back from the manager.
Lorenzae of Apo OTHER (04/15/08)
I made an online hotel reservation on 21 Mar 08. The online price was $175 per night and I was required to stay for a 4 night minimum, due to the NCAA championship. I reluctantly agreed to the increased cost and the pre-set nights' stay, because I wanted to visit my daughter whom lives in San Antonio. I arrived in TX on 4 Apr 08 and went to the Comfort Inn that I thought I reserved, only to find that I had reserve a hotel on the other side of town. I went to the other location and asked if I could change to a different location, because it was closer to my daughter and because I didn't know the area, so I didn't want to stray to far from my comfort zone. I was told that I couldn't change and I would have to be charged for the entire stay, $817.25. I said that I would have no choice but to stay there if I was going to be charged nonetheless. The clerk asked for my credit card number, and I told him to use the one he had on file. He said that he didn't have a card on file, so I asked, how was I going to be charged. He concured that I couldn't be charged, so I decided to reserve the correct hotel across town, for the cheaper rate and the correct amount of nights.
I wanted to ensure that I didn't get charged at a later date, and the clerk realized that he in fact did have my credit card number; however, he allowed me to look at the computer screen to show me that he had not charged me. I asked that I not be charged since I had made a mistake, and he said that they have to charge me, because those were the rules. I asked for a manager and he said that she was not on the premises. I accepted the room, since I didn't have any other choice. I returned to the hotel room later that night, after getting my daughter's belongings from her mother's home and became lost within San Antonio for 2 hours, with my 3 year asleep in the back seat. Needless to say, I was not happy, being in a strange city, with no cell phone or contact, because my daughter's mom had since went to Dallas. I arrived at the hotel and spoke to the manager and asked were there any exceptions to the rules, so that I may move to a different hotel, to avoid the same problem from happening again; and I was still told that the rules were final. I asked if I would be charged in the event of my untimely death, and she said yes.
I asked Jackie who could I speak to that was above her in management and she gave me the 800 number for Choice Hotel International. I placed a call to the number and made a formal complaint. The gentleman on the phone said that it was ultimately up to the hotel if they'd charge me and the hotel told me that they had to charge me, because I booked it online. I went to sleep that night and the next morning, my daughter pointed out the bugs that were on the carpet. Upon further investigation, I found approximately 20-30 insect in the room, on the walls, and blood spots in the bed. I took numerous photos and even a couple of video clips documenting the insects. I killed several and decided that I was not going to keep myself nor my daughter in that room any longer. As I packed, I ask a housekeeping memeber to look at the walls and let me know if that was normal in their establishment and she said no. She went to the office and retrieved the manager(Jackie) and showed her the blood on the walls and the crawling insects. Jackie said that she would go back to the office and see what she could do, and that she'd call me momentarily. After I finished packing and waited 15-20 more minutes, I grab my child and went to the front office, where Jackie was mopping the floor. She told me that I would be refunded, and the same male clerk from the day before, typed on the computer and had another young lady from the back also type on the computer. After a moment, they gave me a reciept to sign that was supposedly going to refund my entire stay.
I was satisfied with the prompt attention to my concern after they say the bugs; however, I'm frustrated with the fact that less than 24 hours prior I asked were there any exceptions and I was told no. I am in the USAF and I came from Okinawa Japan to spend the weekend with my daughter, and this hotel establishment did not show any empathy or do anything to address my issues, until they saw bugs in the room. I think they were trying to ensure that I stay quiet and keep any negative publicity from their doorstep. I have since recieved a letter from the customer service department and it is substandard. There is no point of contact and it does not fully address my concern.
I am now having some form of skin rash or outbreak and I hope and pray that it's not from that room. I've seen the doctor at the Air Force hospital and it's being monitored to see if it worsens.
Melissa of Knoxville TN (01/29/08)
My experience there was decent, until I made the mistake of accidentally leaving my laptop in the room. As soon as I realized, I contacted them; they informed me they had it and would mail it right away. I gave them my credit card to charge shipping. I never received it, and made multiple calls inquiring about it and was always told to call either that evening, or the next morning, and multiple times was told I would receive a call back. The calls back never occurred, and not once was anyone able to provide any assistance. They eventually told me they did not have it, this being after they confirmed it was there, and told me they would file an insurance claim.
The insurance claim was subsequently denied because no one at the hotel ever remembers speaking with me. In other words, no one wanted to lose his job. The hotel itself was sub par, and the customer service the worst I have ever experienced. I was staying there on gold club membership with Comfort Inn: I would hate to see how they treated their non-preferred customers. I would not suggest staying at this hotel, and if you do, lock up your valuables!
I am a student, and this happened right before finals, luckily I had my files backed up, but completing the last few weeks of school with no computer was challenging. In addition to having to shell out for another macintosh, I also lost all my data on my computer. THIS WAS DEVESTATING!!!
Deborah of South Hackensack NJ (01/09/08)
A few months ago I planned a trip to Universal Studios in Orlando Florida. I called the Comfort Inn directly to make sure they had the amenities offered on the computer. I was told that there was free constant shuttle service that ran all day long from 8 AM to 2 AM. When we checked into the hotel on 1/6/08, it was brought to our attention that the shuttle service only ran 3 times in the morning (which we missed because we checked in after 11 AM) and there was no shuttle service late night, it is only offered on Thursday, Friday, or Saturday, which were days we were not staying there. We were told one thing and got another. Basically we were told appealing information to get us to stay at the hotel.
We paid about $70 dollars for transportation to and from Universal Studios and were only able to take the shuttle bus once. I went to the front desk 2 times and there was no GM or Supervisor to assist me. After returning home I spoke with the GM. Robert Gedeon (the GM) will only take 10 percent off of my bill and refuses to take any further action. I am very unhappy with the services I received and refuse to pay the pay that I am now responsible for.
William of Evans GA (11/08/07)
On arrival, requested a King Handicapped room (in Harrison, AR), not a problem, signed in got the key and directions to room. Upon arrival at room, discovered in midway to the back of the facility with deep curbs and zero ramps anywhere close by. drove back to office and after some discussion why place a handicap room in such a location, we accepted a non handicap room only to find out that the only ramp available was at the front door. We had to unload, come back to the front to the ramp, then follow the fence around the swimming pool and down the sidewalk to access the room. We were not told on check-in that this room could be accessed through the inner hallway. However finding the inner hallway, we noticed that there were steps down each level of this motel that was built on a sloping lot. The clerks had a tendency to be argumentative as to the accesibility laws providing access for the handicapped.
I have stayed at Comfort Inns frequently over the years past. This experience has left a sour taste. Nedless to say, our stay was not at all satisfactory.
Ann of Pasadena MD (10/29/07)
My husband and I traveled to West Mifflin, Pennsylvania during the dates of 10/26/07 10/28/07 to attend a family funeral and booked a room at Comfort Inn. The condition of the room (Room #400) SEVERELY violated several health codes. I have never stayed in a filthier or smellier room. The front desk hotel staff (NIJEEN) was unwilling to resolve our complaint satisfactorily even after housekeeping inspected our room, agreed with us and verified what they called disgusting issues within the room, bedding and mattress. Examples are a huge urine stain on the mattress pad, mold in the bathroom and dirty fixtures. Housekeeping did apologize to us; I was informed that a previous guest also complained about the room--that the mattress was damp with urine and she had to change the bedsheets.
We were told there was no manager on duty all weekend, no way to contact a manager and told repeatedly that a manager would be the only individual who could resolve any issues. The front desk informed us there was nothing they could do and the problem must not be that bad since we stayed the night. Where were we to stay while dealing with a family funeral during the day and into the night? We have filed a formal complaint with Choice Hotels (1-800-4CHOICE) and have contacted and filed a complaint with the Allegheny County Health Department.
Our credit card was charged for our stay even after we refused to pay and refused to sign the bill.
Vanik of Long Beach CA (07/11/07)
My stay at comfort Inn in Los Angeles on 7/1/07 was a terrible experience. Not only the workers there Stolen my camera which was left in the room, but they also robbed me of money by using my credit card and charging it three times already for the same room.
Marian of Hayward CA (11/28/06)
On 9/16/06 we had bed bugs in our beds at the LAX Comfort Inn. We were forced to leave at 12:30 AM. David had to receive medical attention when we arrived in Kaui. He received hundreds of bites all over his body. Choice Hotels and Mr. Patel refuse to fully compensate us for our expenses and pain and suffering.
We have sent them bills,photos, and medical documents. WE received a check for $300 and we were asking for $902.02.We did not agree to a settlement for $300.
Jeffrey of Micaville NC (11/13/06)
would not give us a room because we were within a 50 mile radious of our home address,and would not accept cash,we were celebrating getting engaged,and we had to drive 150 miles back to mars hill and then stopped @ another comfort inn around 1:30am and they took cash and it didnt matter where we were from,i feel as if we were discrimmanated against,it costs us more in gas,plus loss of sleep,and it ruined what could have ben a wonderful and memorable night for me and my fiance.
Jacki of Lowell, MI (08/17/06)
In evaluating my credit card bill I came across three ernoneous charges from Comfort Inn. I pursued each of these but because they had my credit card number and address they did not reverse the charges.
My question is does Comfort Inn just shift the number from one hotel to the other and say you stayed there or were a no show? Some of the towns I stayed in were towns I have never even heard of.
Katie of South Elgin, IL (08/07/06)
I made a reservation for a non-smoking king room for a wedding we were attending in Mentor, OH. When we got to the hotel we were told that they were over booked and didn't have a king. We had no problem with this and were willing to take double beds. At that point the desk clerk walked away and another came up to finish our check in. He asked if I wanted a king. I said, yes. He gave us our keys and we went to our room. This room was a smoking room that smelled worse than an old bar and a bad air freshener.
My husband said that the headache he got just walking in the door wasn't going to cut it for the next three days. I fully agreed so I went to have our room changed. Once again I was told that they had overbooked the hotel and didn't have many choices. I said I didn't care as long as it was a non-smoking room. We were then put into a handicapped room. When we got there we found the hallway to smell, but we figured it wasn't the room so we continued. When we opened the door to the room we found the carpet wet /moist and the room to be very humid.
We later found out that Mentor had flooded and the hotel had too. We were placed on the same side of the hotel as the flooded rooms. This would account for the humidity and smell in the hall. As we spent a couple of minutes in the room we were very unsatisfied with other things. We ran out of toilet paper and it wasn't replaced when the room was cleaned. The bathroom floor had dirty footprints from the moist carpet and our shoes. The floor was never cleaned the entire stay. If you walked on the carpet with socks they were dirty by the time you sat. The lobby was filthy as well. The carpet wasn't vacuumed the whole time we were there. You could tell because there were smashed crackers there all weekend. I am not sure if this hotel was a franchise or not, but we were so disappointed that we will not be staying with Comfort Inn again.
Jennifer of Lancaster OH (08/07/06)
My husband, daughter and I arrived at the Comfort Inn of Port Clinton 8/03/06. We checked in went to our room opend the door to a so so room. The farther into the room I went it became worse. Spider webs all around the edge of the ceiling and windows,dead gnats and other insects on all the furniture. Big spiders crawling along inside window sills. Went into bathroom found we didn't have any towels. Husband ready to call the front desk, had to clean phone off before using it. reported our problem, they said they would send someone up.
Husband and I had already started wiping things off. We also found trash behind furniture that had been there a while. Decided we would stay because few hotels had rooms available. That evening we had to kill more spiders. Got up the next morning to find more spiders around ceiling. Husband had just about had it said we were leaving. About that time a big centipede crawled out from behind curtains. YUCK!!! Went to front desk to leave and complain. She looked at my husband and said Don't you have spiders where you live. Didn't matter the room was filthy also. She also smarted off to me. I don't go around and check the rooms. Obviously no one else does either.
Decided to head toward home and stay at a hotel for the night. That evening I was getting my daughter ready for bed and she had bed bug bites all over her bottom and on her chest. She had slept on the sofa bed at Comfort Inn. Took us all weekend to explain to front desk what had happened at their hotel.Finally on Monday we were able to talk to the general manager. She finally decided she wouldn't bill us. Moral of the story: Check your room before you pay!
Our 4 year old is very leery now about going to bed. Can't blame her, we are too. Creepy experience.
Nakia of Charlotte NC (07/22/06)
From the time my family and I walked into the hotel in Charleston, SC, it was horrible. Upon arriving we waited for a while because the front desk was very understaffed (one person helping customers and answering the phone). When it was finally our turn, we checked into our room only to find that someone else beat us to it. We walked into a used room.
After quickly turning around, we went back to the front desk for another wait. When it was our turn again, the young man assured us that it was our room despite telling him that there were clothes lying around. After a few minutes he said that the maid had not removed some clothes that someone else left and that he would have someone do this immediately, I told him that I wanted a new room and not one that was clearly being used. He agreed and placed us in another room. Upon entering this room, I noticed that there was no refrigerator or microwave, I clearly stated when making the reservation that I had a 7-month-old baby and needed a refrigerator, microwave and crib. Of course one had to be found and brought to us, unfortunately we never saw the crib.
The next morning my family and I left at approximately 11:30 a.m. determined not to let our vacation be ruined, only to return at a 5:30 to a key that no longer worked. Once again I went to the front desk and found out that our room key was deactivated when another was activated to give to another couple who ultimately walked into our room just as we did someone elses the night before.
The young lady reactivated the key and I went back to the room while my husband and my children were standing outside in the hot sun waiting. When we walked into the room much to our dismay at 5:45, the room was DIRTY!!! NO BEDS WERE MADE! NO TRASH WAS EMPTIED!!! NOTHING!!!! This was it, I headed down to the front desk to speak to the owner who was on the premises. When I told her of all of the problems, she was very nonchalant and said that she would have to look into them, not one time did she apologize for any inconvience this has caused. She said that she would send the manager to come clean the room, I told her that I did not want to leave again while someone cleaned my room I wanted another room, as a matter a fact, I want another hotel.
She agreed that she would check me out and she called the Quality Inn who said that they would take my family and I. After leaving the hotel I realized that I did not want anything to do with this owner or her reservations in another dump so I stopped by a new Comfort Inn & Suites, explained my awful situtaion and they housed me immediatly at the same rate that I previously had, and it was beautiful and relaxing and I regret not going there first.
Vickie of Clothier WV (07/10/06)
I called and had two rooms reserved in Charlotte, NC, for two nights-July 7 & July 8 2006. One for 3 adults and one for 2 adults and 2 children.We were going to Carowinds Amusement Park. When we got there the rooms were disgusting. One still had trash in the cans and an opened bar of soap on the bath tub.There was hair in the floor, tub and on the counter in the bathroom. The other room was even worse. There was hair in the bathtub on the counter and in the floor. But the worst was finding the stain. A HUGE RED WET Stain on the carpet between the beds. I found this stain by stepping in it Barefoot.{Very Grossed OUT!}
When I complained to the front desk they sent someone up to check it out. Two men showed up with No cleaning supplies. Not even so much as a wet rag. And One guy rubed the stain with his bare hand and SMELLED IT and informed us that it was ONLY KOOL-AID.But It wasn't MY KOOL-AID{or Whatever else it might have been.} He had some real guts to smell it. No effort was ever made to clean it up.
I carry disinfectant wipes when I am out and it is a good thing I do. I had to clean my own rooms. Then when we got ready for bed I turned down the bed for my son. I was horrified at what I found. The blanket on the bed had what appeared to be BLOOD on it. I stripped the beds and threw the dirty blanket and bedspread in the floor. Needless to say we checked out after only one night and checked in to a MOtel 6. It was so much nicer and cleaner.Comfort Inn needs to hire MOTEL 6 housekeeping for lessons.
Candice of Indianapolis IN (07/05/06)
The first night we were there we were placed in a non-smoking room as we requested. We walked into the room and were overcome by the thick scent of cigarette smoke. My husband is allergic to smoke and he was having a dificcult time breathing. Also there was a blood stain on the sheet on one of the beds, the bathtub had hair in it, there was hardly any toilet paper on the roll, and we only had enough pillows for 3 people when there were 4 of us in the room. We called the front desk to report our concerns and then we went to dinner.
Upon our arival, our sheets had been changed and we got another pillow, and they had sprayed air freshener, but nothing else was touched. We pulled the comforter back to check the sheets and to our suprise the new sheet had a blood stain on it as well. We could tell that it was a different sheet and the the bed had been changed, but this is still unacceptable!
Sandra of Brunswick OH (07/03/06)
Where to begin. We had a 4 day nightmare in Tridelphia, WV. Hookers roaming the halls and walking around the pool while the children swam. Dirty sheets, no towels, stale food, bugs, no security. Doors were found propted open in the middle of the night and most of the day. One woman had her purse stolen. The police were called regarding the hookers but only after 2 days of complaints. They advertise a family hotel - but this seems to be absurd. They advertise a 100% gaurantee but only if you report it to a manager, and there are no managers on-site to speak with.
The rooms are obviously used by the hour and the condition of the rooms and stains on the furniture confirm this. This was the most disgusting experience of our lives. They should call it what it is - a brothel - and stop trying to pretend they run a hotel chain.
Herbert of Nashville MI (06/28/06)
While descending a metal stairway from the second floor room we had stayed at the previous nite the welds on one of the steps broke loose and caused me to fall. My wife called out to a maintence man who was at the location and told him a step had broken. His response was: nothing I can do about it right now but we were aware of the problem. Damage: injured shoulder and wrist, broken laptop computer.
Kim of Alliance NE (06/21/06)
I checked in on May 27th (in Colorado Springs, CO). First, the room was not ready so it was a rush job and not done very well. I was there for a seminar which was held across from the front desk. During our seminar the front desk had no attendee for about 75% of the time so the phone rang off the hook and was quite a nuisance. There were unhappy customers arguing with the clerk when she was there. It seems the customer is never right anymore.
The next day my room was not done when all I asked for was towels, trash to be dumped and beds made. I had asked to check out between 1pm and 2pm on the 29th and the clerk said that would be okay and they would not charge me. On the 29th my son turned in the key cards at 1:45 Pm and then immediately joined me in the seminar and told me that he checked out. I have ten other witnesses and other unhappy customers.
I just got my credit card statement and they charged me for three nights rather than two. I called them on it and the same clerk who was new to the job answered the phone and basically called me a liar. The people that put on the CARE seminar that weekend (Christine Hagan) were also planning on putting in a complaint, but the hotel manager was never there and would never talk to any of us on the phone and they would not give the main Comfort Inn phone number to lodge a formal complaint. I am not usually one to complain, but I feel I and others were treated quite rudely that weekend and the motel was being run quite unprofessionally.
Stephen of Federal Way WA (06/21/06)
I reserved a suite (in Mountain View, CA), only because they said there was only one suite left out of all the rooms. It was supposed to be a king, plus a king pull-out, NON-SMOKING suite with a giant jetted tub. My son-in-law was graduating with his MBA from Santa Clara Univ that Friday night (6/17)...we weren't going to miss it, so I took the only room in the place for 3 nights (6/17, 18, and 19). We got there, and my son and I were practically knocked back out of the room upon entering for the smoke odor, to which we are both allergic. I complained, and to my surprise, they had another room available!
I was surprised because I was told the place was completely sold-out, save this suite @ $159/nt! We needed separate beds, and the room they offered was a single king – not acceptable. Vishal offered to discount the rate to $95 for Friday night, since we also got in after 10pm, and he would have the room aired out and ozoned the next day. Not only did the smoke get into the room, but into the bathroom as well. It NEVER was aired completely out, and the TV worked only sporadically, and the people in the room above were dropping things on the floor (our ceiling) at all hours of the night. The overall stay was one of the worst I've ever had in 30 years of business and personal travel.
Incidentally, I preferred Comfort Inns until this experience. Raj offered a discount on the next time we stayed because he could not do that on this stay, for some reason. In my opinion, he was making sure they got their money, but we didn't get the value - that's for sure! At a minimum, I think I deserve the discount for the entire time we stayed - I'm not a freeloader, so I don’t think it should necessarily be free, but I feel were duped into getting the suite in the first place, and then not really given what we paid for.
Mike of Mechanicsville VA (06/06/06)
I stayed at the hotel as a member of a wedding party for a friend. On arrival i noticed the hotel smelt of pet urine. The hallways were very hot and the sheets in our bedroom had stains on them. The g.m was rude and cursed at members of the wedding party over a missunderstanding and threatened to kick the whole wedding party out. he didnt want to know what really was going on, he just wanted to curse and scream and shake his finger in our faces. He wasnt even dressed in his work cloths. he was wearing a t-shirt with holes in it and shorts with flip flops on.
He wasnt very professional or nice. He cursed at the bride, the grooms mother and other members of the wedding party. He upset the bride and groom so much that they left the hotel that night. He ruined my friends wedding night for no reason at all. then the next day the staff was overheard talking about that evening. All in all i wouldnt stay at that hotel agian. It was over priced, dirty and the staff is extremley rude. Dont waste your time or money staying at the comfort inn south, Nags Head, NC.
Lori of Ticonderoga NY (05/30/06)
Went to the Hotel (in Clarks Summit PA), it was about one in the morning. Our son just went right into bed. Upon unloading our things and looking at the actual room it was filthy. It was a non smoking room that reaked of cigarette smoke. The bathroom had feces on the toilet. The bathroom floor had not been swept or washed. The tub had everything imaginable in it. The room was covered in dust and an oily substance on some furniture that was so full of dust it looked like it had fuzz growing from it. We tried to use the air conditioner to get rid of the smoke smell and the room filled with the stench of urine. So we had to turn the air conditioner off. Our son was already asleep so we didn't change rooms. When we mentioned it the next morning nothing was said except we would have changed rooms for you. When I said it shouldn't have been like that in the first place, I got no response.
Debbie of Dover DE (02/06/06)
Upon entering room #124 (in Rocky Mount NC) @ 10:00p.m. on 1/15/06, rug was dirty with leaves and some mud, food on floor by night table & crumbs on table. Been driving 14 hours decided to make due as we were told we were getting the last room. Readied ourselves for bed then found toliet had feces on it and the seat appeared to have been chewed on by a dog. We would not let our 3 pound dog walk on the carpet at this point. Left at 4:30 a.m. Told clerk room was filthy. Called at 10:30 a.m. to speak to mngr was told no, asst mngr argued w/me. Told me we were wrong to wait to complain nothing they could do.
Have since talked to customer relations dept 2 times. The first time I was told the hotel must contact me in 10 days. It is now 2/6 I was told the hotel claims they contacted me. This is NOT true. I now have to wait until 2/13 to get a copy of the letter they sent and that this is the only thing customer relations can do for me.
Pamela of Surprise AZ (11/14/05)
Food behind bunkbeds, the room (San Diego) smelled bad, windows would not open all the way. The ice was out for 4 days, double parking in ramp -- 1 car to 2 parking spaces, no towels out at pool in the morning.
Griffin of Louisville KY (09/27/05)
I booked a room with this hotel (Comfort Inn North, Columbux, OH) with a specific purpose in mind: To be close to the Nationwide Arena in Columbus. When I booked, I asked if it was within walking distance. I was told it was less than two miles, which for me is about 20 minutes, so I agreed to book the room. On my arrival, I was upset because not only was it about 6 miles away, (20 minutes drive time, 1.5 hours walking), but it was about impossible to walk. After I left, they charged my card because I did not cancel before I got there.
I spoke to the owner of the hotel. He has no interpersonal skills and was plain rude. He told me he did not care what anyone told me. He also stated that he has a business to run and he had to make money. I therefore would have to sue him to get me money back. I was clearly taken advantage of by the hotel owner of Comfort Inn North, Dehesh. He refused to do the right thing and return my money because I booked the room with bad information. He said there was nothing he could. Then hung up on me! He owns the hotel! He stole money from me and refused to give it back.
Jacki of Bloomington IL (1/29/03):
My husband and I checked in the Comfort Inn in Mendota, IL. They assumed we were not together because he is African American and I am white. They gave us two separate beds (we were the only ones staying in the hotel). We did not complain at the time because it is a small town and figured it was not a big deal.
The next day, the hotel workers were outside our door talking at the tops of their lungs-approx 8am in the morning. Again we didn't complain. My husband decided to get a soda from the vending area. He opened the door and the entire housekeeping staff was sitting on either side of the door waiting for us to leave-this was at 9 am. They were hanging out right outside our door waiting for us to check out-we felt very uncomfortable and we called the front desk and complained. They finally moved. Then, the phone started ringing every hour on the hour. They were checking to see if we were checking out. I called down to the front desk and they said checkout was 11 am. It was only 9:30am. We got cleaned up and were trying to leave. We left at 10:50 am. As I walked out the door, the housekeepers came running down the hall asking me if we were done with the room. I said yes.
I paid the bill and we drove 5 minutes to my parents house when I realized I had left a bottle of wine I had purchased to present to my brother for dinner. I called the hotel. The manager was rude and said she would look and call me back. She called back and implied I had lied and there was no bottle of wine. That was the icing on the cake. I called Choice Hotels International. They were very kind. They told me that they would refer the complaint to a manager and that manager would contact me in 7 business days. I did not hear from anyone until I got a letter from the manager of the hotel. It did not apologize and accused me of lying and having no basis for a complaint.
I sent another letter back to the hotel, the better business bureau, the Chamber of Commerce and Choice Hotels. I also noted that a prior stay at this hotel was also terrible because they had an infestation of bugs. The bugs were all over the walls and ceiling. I never complained on that visit either-I should have. Choice Hotels called me back and offered me $25 towards another stay. I turned it down asking for my money back from the hotel and an apology. He said he would send info to the hotel. I got another letter again accusing me of lying and no apology. I am thoroughly disgusted with the manager of the hotel and I am trying to figure out who actually owns the franchise. I have gotten nowhere so far. I stayed in this hotel several times over the past 4-5 years-I even booked a wedding shower there before the incident happened. Their website promises 100% satisfaction guarantee and they won't even give me my one stay back.
Susan of Ball Ground GA (10/3/02):
My partner Barbie and myself booked a girl's softball team into the Comfort Inn in Ruston, Louisiana for the ASA National Tourney. We made arrangements for this hotel months in advance. Each time either one of us communicated with the hotel it was always as this is Susan or Barbie with Mountainside Travel and we are making reservations for the Twisters softball team. Everything we faxed to them had Mountainside Travel on it and even the check we paid the hotel with for the rooms in advance was our travel agency check and they wrote us an overpayment refund to Mountainside Travel. All of this done with Mountainside travel getting a commission for these rooms.
Well now the Comfort Inn does not want to pay us the commission. First it was we didn't know you were a travel agent, then well the softball teams ate more that what we charged you for the rooms. They keep coming up with reasons not to pay the couple hundred dollar commission.
We have only been in business about a year and losing a couple hundred dollars is a large issue to us. We held up our end of the agreement and paid them in full what was due them. We expect to be treated the same.
David of Alamogordo NM (8/3/02):
On Jun 30, 2002 I called the Comfort Inn in Ft. Stockton TX and made reservations for 3 July, 2002. I later had to change this to 4 July. I was charged for the night of 30 Jun 2002 as well as 4 Jul. After talking to the manager (He admitted that it was NOT me that stayed on 30 Jun because he could tell that my credit card had not been swiped) he said he would take care of the problem. I stayed at the same Comfort Inn again on the 18th of July and talked with one of the receptionists and she said the manager was aware of the problem and would take care of it. After about a week and no action I called again and got the same song and dance. I have since turned this over to my credit card company for resolution.
My credit card still has me billed for almost $90.00 for a stay on the 30th of Jun. A simple mistake that has turned into a real pain. Needless to say, I've stayed my last time at ANY Comfort Inn.
Karen of Ebensburg PA (6/29/02):
On Tuesday June 25 I got on the internet to find a room on the Atlantic City boardwalk for a total of 3 guests, (2 adults 1 child). After viewing my options I choose, as I have in the past the "Comfort Inn" for best rates and in every way suited the needs of our short stay. After my choice had been made I called the 800 number and booked the room (they were very helpful).
We left very early the next morning so we could check into our room and spend the extra time on the Boardwalk, But once we arrived I was under the impression as stated on the internet check in time WAS 12NOON! We had arrived at about 3pm and we were told we had no room and we were to wait on a list of "First come first serve" For one thing I had reservations and a confirmatin number. Then we were told to have a seat on the couch and wait for our name to be called for a room. I don't know about you but, this should not have happened! This took away from our vacation time by waiting in a lobby for over two hours because the maids did not have the rooms cleaned yet.
When you advertise something and state time you need to be a little moe awhere of the way some of your hotels are run and how they very poorly treat your guests.
Tracy of Smiths Falls Ontario (6/9/02):
We arrived at the Comfort Inn in Smiths Falls. To our dismay the room was dirty, no clean sheets, there was dirty sheets on the bed, burn holes in a no-smoking room, no clean towels. We had the suite for 2 days, nobody even came with clean towels all weekend. The carpet wasn't even vaccumed. Breakfast there were 2 muffins and a half a loaf of bread, milk was warm and nobody could even figure what to do about it, not even an apology was offered. We asked for a cot for our son, it wasn't made and when we opened it it was filthy with no sheets. The front guy at the desk didn't even know were to find sheets so we slept in dirty bedding all weekend. We have never been so offended by such a dirty hotel in our lives.
Bruce of Fayetteville NC (6/3/02):
I had a confirmed reservation to stay at the Comfort Inn, at Forest, Mississippi on 1 June 2002 for two rooms. My ordeal started from the moment I arrived until the time I finally fled the hotel in abject horror 5 hours later. The experience must truly rank in the annals of hotel business disasters as among the worst and most stomach-turning. It involved lying by the hotel manager, holding back on reserved rooms, finding a large used condom on the floor, and a bed full of stains and pubic hairs.
Check-in for the hotel is after 2 PM. My party arrived at the hotel at 5:40 PM local time. The reservation was made three days earlier and confirmed with a credit card. There were two rooms reserved: one my fiancé and me – Yes, there is a diamond engagement ring on her finger, and one for my nephew and his mother. I checked-in at the lobby and was able to get only one of our two rooms. The hotel receptionist, April, informed us that my fiancée’s room and mine had not been cleaned yet. It was now 6 PM! This was agitating as I had just driven 700 miles and was ready for a shower and a change of clothing.
She said that the room would be ready in two hours. I agreed to wait and asked her to recommend a restaurant for dinner. The reservation was under my fiancée’s name Patricia. Her sister’s son had been staying with his grandparents, and my fiancée and I were returning the boy to his mother. Forrest, Mississippi, is the half way point between the two residences.
Later I returned to the Lobby at 8 PM to get my room. April informed me that the room had not been cleaned yet, and she had no idea when it was going to be cleaned. She said, “the hotel cleaning crew is Indian had had to leave to go away for prayer.” I immediately asked to talk with the hotel manager, Don Patel. I told the hotel manager on the phone that I had a confirmed reservation for three days and my room was not ready. My fiancée and I had been waiting for 2 hours and it was now 6 hours after official check-inn for a room that nobody had any idea when it would be ready.
I told him about the “100 percent satisfaction guarantee” or stay for free posted on the wall behind the front desk and in each room. I told him that I wanted a room and I wanted it for free. He became very excited and said, “I don’t care about the guarantee.” We argued for a few more minutes and he asked to talk to the receptionist April. She hung up the phone and said that her manager instructed her to transfer us to another room that was ready. This hotel manager was making my fiancée and me wait for hours for our room when he had others that were ready all the time. He was making us wait for our room to be cleaned when we had a confirmed reservation. He was holding the other clean rooms for customers that may happen in from Interstate 20.
When I was arguing with the hotel manager I asked him for the name and number of his regional manager. He said that he owned the hotel and he did not have a regional manager. I told him that to be a Comfort Inn he had to have a franchise from that hotel chain or he could not be a Comfort Inn. As we argued I notice on the wall behind the front desk the 1-800 customer guarantees number and wrote it down. After settling in the new room I called the 1-800 number and registered the complaint with customer relations. Customer relations said that they would keep the complaint for this particular hotel on file for up to five years. They also said that they would review our complaint and make a judgement on rather we would be charged for the room or not. I was very tired and this was sufficient at this time.
Every thing changed when I sat down on the room sofa and looked down and to the left. There on the floor in plain view was a quite large gooey-looking used condom. My fiancée put her hand over her mouth and said, “I am going to be sick.” She got her camera and took a picture of the used condom on the floor with our hotel key and the hotel “100 percent satisfaction guaranteed” card all in the same shot. I went downstairs to talk to hotel receptionist again. April, the receptionist was completely appalled by the news of the used condom in our room. She called the hotel manager, Don Patel, again and informed of the conditions of our room. Don Patel could not have cared less. I heard her say, “I can’t tell him I can’t get a hold of you.” “He is standing right here.”
I told April, “Give me the phone.” “Give me the phone right now.” She did. I confronted the hotel manager on the phone and asked him, “What the hell kind of business are you running.” He asked me, “well what do you want me to do.” I said that depends on rather or not he wanted me to clean up the used condom or was he going to do it? He said that he could give me yet another ‘non-available’ available room. I asked him, “what kind of surprises I would I find in the next room?” I saw that the cleaning crew was now in the hotel on my way to the lobby. I told him such and said that the cleaning crew was going to clean my room again right now. Don Patel said he would not charge me for the room and asked to speak again with the receptionist. After the receptionist talked to her manager she looked like she was in tears. She said that she had to go upstairs and look at it. We went up stairs together and she confirmed the presents of the used condom. She went a got a napkin and told us that she was instructed to clean it up.
April left and I told my fiancée what happened in the lobby. I told the hotel manager I wanted the room cleaned and cleaned now by the cleaning crew. I wanted to watch them do it. I did not want the hotel receptionist to simply wipe up a used condom off our room floor and now everything is fine type of deal. It occurred to me to further check the room. I pulled the nicely made bed covers down and immediately saw fluid stains on the sheets. I looked closer and observed many pubic hairs dispersed over the bed between the sheets. The bed had been neatly made but the sheets had not been changed. This was the final stomach turning straw. I called the 1-800 Comfort-Inn number to register further complaints about the used condom and the filthy sheets on our bed. We were in a single king size room. My fiancée took more pictures.
I talked with the Comfort Inn customer relation’s representative on the phone. I told him that free or not free I would not spend the night in this Comfort Inn. I asked him if he would stay the night here. He said, “definitely not.” I told customer relations it was late at night and to make me another reservation 50 miles away in Jackson, Mississippi. He did so at the Sleep-Inn located there. My fiancée went to check us out of the hotel and ask me not to go back to the lobby. My fiancée’s sister and her son were present for all this and they were sickened by the incident and did not want to remain at the hotel either. We checked out of both rooms and fled the hotel in disgust.
Suzanne of Merced CA (5/18/02):
We checked into the Comfort Suites in Fresno Wednesday 5/15/02 (after my mom was transferred to St. Agnes Hospital for possible surgery). The next day, they decided not to do surgery and we were waiting to see if she could go home. I called the hotel and spoke to Billie and said this was our predicament and we didn't know what to do as far as the hotel was concerned. We didn't know if my mother was going to get out of the hospital or have to stay another night. Being that hospitals never tell you anything and we were at the mercy of the surgeon...etc. She said, I'll tell you what I'm going to do. I'll put you in for a 4:00pm check-in and that way, we will hold your room and you won't have to worry about it.
At the time, our clothes and other bags were still in both of our rooms (my sister had one room and my husband and I had another. I said thank you so much. She said, "don't worry about it". We found out right after 1:00 pm that my mother was getting out so we got to the hotel at 1:50 pm. and the first thing that Billie said was, "I spoke to management and we have to charge you for tonight". I said, wait a minute, you said we had until 4:00 pm. and she said, oh, that was only to check in and hold the room. She charged both of us an extra night, even though we checked out at 2:00pm. and she told us we could take the extra time.
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