Comfort Inn

Well, first of all I called the Comfort Inn to make reservations for the night and the person I talked to was very rude. I also have a 3-month old baby boy, so I asked if they had a crib for him to sleep in or if I would have to bring his playpen. She said no worries about his playpen and that they had a very nice crib for him to sleep in. So after a long 3-hour drive we get there and get up into our room and ask for the crib. They bring the crib and it was falling apart. Looked about 20 years old and they had to have trash bags tied on the sides to keep it together. I was very unhappy because it was not safe for my child to sleep in.

Then when we wake up in the morning and we woke up itching and realized that we had bed bug bites all over us. I also noticed them all over my 3-month old baby. I was very furious about this, not only because we had the bites, but mostly because my baby did and he didn't deserve this. So we go to check out right after this because we did not want to be there any longer and I asked to speak to a manager and there was no manager there that day. The girl working in the front said that there was nothing that they could do about it. I am very upset about this. It's been a little over a week and we still have the bites on us. Something needs to be done about this.

In the early morning hours, around 1:40 AM, of January 28, 2012, the fire alarm went off at the Comfort Inn, located at ** Sevierville, TN, where we were staying. We had no idea whether this was a fire or not. I dressed somewhat, and went downstairs, where the only attendant was on a cellphone, trying I imagine, to contact a manager, to see what could be done. The fire trucks and emergency personnel arrived, while we, and other guests stood outside in the cold. Some started to get in their cars, and heat them up.

It was approximately 40 or 45 minutes before the firemen could figure out the problem. My wife, who is disabled, was frightened, and our dog as well. When asked if there could be some compensation for this disruption, we were told, "no". Meanwhile, after leaving, I inadvertently left my cell phone charger in the room. The cleaning person found it, and someone by the name of Jennifer called my wife's cell phone, and left a message that she found it. We called yesterday, and this morning (28th and 29th), and they said they were not sure if it was there, but if we could identify it. They would let us know, but Jennifer would not be back until Jan 31st, and to call then. I am not happy with Sleep Inn at this point, and think something could have been done, like a discounted fee for that evening. We stayed in room 310.

I was a guest at this hotel for two weeks. I came to the front desk to speak with the manager regarding an unauthorized transaction on my credit card statement. I spoke with the manager about the situation and ask how she could assist me with resolving the matter. She was very rude and unprofessional about the whole matter and said that I was not right about the charge, so I contacted my bank to get clarity about this matter. My bank spoke to the manager and said that there was a charge from the hotel and the manager still denied the transaction. My bank advised her that she could send a letter to release the charge and she wasn't too happy about this. She stated she had better things to do. She finally sent the letter after two hours. The next day she said to me that I had to check out the hotel because I had two children and they were not welcomed in the hotel. What an outrage! She needs to be reprimanded immediately.

Room #149, Comfort Inn, Kingsland, Georgia was filthy. Late at night, after a long drive and carrying in all of our belongings for the night, we then turned on the lights. The room was filthy, the commode, the walls, the telephone, the night stand. I called the desk and a pleasant man came with a bottle of disinfectant and a cleaning cloth and wiped things down a little. He could only spend five minutes as he was also manning the front desk. The sheets were clean so we stayed.

To clean that commode properly would have taken some cleanser and a good hour of time and it was in need of a new toilet lid. The phone was so crusty dirty that we avoided touching as many things as possible. It was very late and we had driven too long or we would have moved on. I cannot understand how a hotel would expect any repeat business with such negligent cleaning practices. I always used to check the room before we brought the luggage in when traveling. I got careless on this one and I expected more of Comfort Inn. If I could have located the address of their corporate headquarters, I would have gladly sent them a letter. I am sure this is not the image they want for Comfort Inn.

My husband and I were married on Dec.31, 2011 and we decided to just spend one night at the Comfort Inn at 2500 W. State Street, Alliance, Ohio 44601. The hotel was convenient and close to our home. The room was in my maiden name of **, my married name is Debra **. We paid $120.68 for a nice room. It was New Year's Eve and the parties going on in the halls were awful. We let it pass for a while and it kept getting louder and louder and I called the front desk and explained. They said that they would take care of it. Everything was quiet for a short time and again I called the front desk and I was told the same thing. My husband went to get some ice and they had silly string from one corner to the other. It was after 3:00 am and I called the third time and was told that after all it was New Year's Eve.

Someone must have had his ear to our door because after the last call, they were screaming very foul language and said they were all in deep, I will use a better word than he used, trouble now so everyone scattered and one woman hollered to another bunch of people, I am in room 516. I called the front desk and let them know what she said and I was told that all they could do is ask them to leave and I said "Please do". When we went to leave, I complained again and again was told "Well, it was New Year's Eve". I held up my flowers and said and this was to be my honeymoon! Again, I was told "well it was New Years Eve after all "and I told her that if that was the case she should remind the guests that this is a hotel and to keep the sound down so as not to disturb the other guests.

First off, I would not give this 1 star, but I had to submit something or I couldn't post this. And this is the first time I have ever written a review longer than 1 sentence. But this just was so awful, it needs to be told. We just checked into the Comfort Inn in Sandy, Utah 8955 s 255 w. It is horrible! In fact, from this day forward, I vow never to stay at a Comfort Inn ever again.

I was getting ready for bed (only have been checked-in for maybe an hour), and I went to the restroom and ants were everywhere. Not just a couple, but like a whole army. (Yes, we took pictures.) My husband went to notify the "manager." (We found out later from another employee that the manager's mom is the actual owner.)

After coming in to take a look, he explained to us that the only way that ants would end up in the restroom is because we dropped something to attract them. We hadn't even been in the bathroom yet, and certainly didn't have a picnic in there to bring them in. Honestly, when he said that, I almost exploded. I am terrified of insects as it is, and when he tried to put the blame on us rather than even offering a fake apology, I just couldn't believe it.

I know that if my mom had company over for a visit, she would have been very upset with me for allowing ants to be all over the bathroom, and they wouldn't be paying hard-earned money, right at Christmas when times are tough for all of us.

He offered us a room (the hotel is practically empty by the way) that needs to be on an upper level. So now at midnight, after a 7-hour drive, and needing to be up early, I got to pack up all of our luggage and about 2 dozen Christmas presents to lug it all upstairs. And of course, the elevator was broken. 7 trips back and forth later (My husband actually even ripped one of our suitcases trying to carry too many things up the stairs at once--cost $50.00.), we had switched rooms.

This whole thing started when I needed to go to the bathroom, so I was relieved when it was finally over and I could go. Within about 20 seconds, we found our next problem. The toilet didn't even flush! So now, we got to go to the desk again for the manager, and he begrudgingly came up to fix it. It was awful. He really believed he was doing a good job in solving our problem with the ants by giving us 2 options: get up out of bed and pack up our stuff and move it upstairs or he would refund us free of charge. Yes, he actually said refund free of charge, and we could then pack up our car again at midnight for a different hotel.Why would he offer us a way out instead of offering to fix the problem?

The owner and parent company of Comfort Inn and choicehotels.com can't be happy about a solution like that, right? Pretty much what happened was we accommodated him, not the other way around. We had to get up and go to work. He only had to give us a new room key. The guy apologized for the way we felt but never once for our inconvenience. I've never been treated with such disrespect and absolutely no customer service. The manager is beyond condescending. I will not be staying at Comfort Inn again, and I will do my best to pass this on.

While staying with the Quality Inn on business, I had no heat in my room. The desk clerk brought extra blankets. When I spoke to the manager in the morning, his reply; you didn't pay for it, your company did.

I was about to get in the shower and I was naked. When all of a sudden, a man (another guest) walked in my room. Apparently the lady at the front desk assigned him my room while I had already paid for it for two nights. Then when I complained, she had the nerve to say, "I'm sorry." When I said, "sorry isn't enough," she had the nerve to tell me she would discount me for one night. I was treated very rudely and only discounted $20 for one night. This all occurred at the Comfort Inn on Busbee Parkway in Kennesaw, Georgia.

After checking in and going to our 2 rooms we had made reservations for, we found one of the rooms not even cleaned up. It appeared that the beds were made, but someone had left shaving supplies, debris and trash in the room. We thought someone was in the room and we were given the room by accident, although the beds were made. The cleaning staff is not managed properly, it appears. The staff sent someone up to check on the room and we were told they simply did not clean the room, but no one was checked into the room. We were given an alternate room and settled in for the night.

After being in the rooms for less than an hour, we found the internet did not work. Naturally, it was supposed to be free and works great at such a new hotel. I called the front desk and complained. To my amazement, the internet started working immediately. After a short period, it appears that they turned the internet back off again because it still did not work the next morning when we left the rooms early. This was questionable. The next morning, I noticed when I started to shower, they had not removed a washcloth from my shower, old soap was still in the shower and not to mention, several hairs on the shower floor from the prior guest. The trash was still in the garbage cans in the bathroom and I am going to stop here.

We were in town for the Hyundai Plant and Training. At lunch, a Hyundai Manager asked where we stayed and I said Comfort Suites up the road. The Hyundai manager's reply was "oh no!" then he asked how was it. I shared this story with 20 people in the class. I would look elsewhere until they obtain someone to clean up this hotel!

I wanted to get away for the night so I got a room by O'Hare Quality Inn. They charged me for smoking in the room. I don't smoke. I talked to a lawyer and was told it would cost more to have my hair tested, so I will no longer stop at Quality Inn like I used to. I would stop at bar and eat there no more and I tell my friends to stop going there also.

There was no alarm clock or any clock in the room. I even had to beg to get one. The room smelled. When I asked about it, the desk girl said that it was the new carpet. I don't agree because it smelled like cigarette smoke when I turned the air conditioning unit on. Also, the desk chair was broken. The desk girl tried to fix it but I just took the one from the computer room while she was struggling. She said that the repair guy had fixed all of them (?). The hotel having two wings was really confusing. It would have been nice to know that when leaving the front desk, more than half of the people checking in went the wrong way when going to their room. It was very congested to start with--then, swapping back and forth made it worse. I don't think that I will stay here again. There are too many other places that care.

We booked rooms for September 2-3, 2011 at the Comfort Inn Goshen, NY for my daughter's wedding. My parents (81 and 87 years old) were charged for 2 rooms for 2 nights when they only stayed in one room for 2 nights. We have repeatedly called and stopped by the hotel to have this issue resolved and be credited back the $235 they were charged. We have spoken to the manager, who actually asked my parents if "they were sure they didn't sleep in 2 separate rooms" and then we're told the charges would be credited back, but the data on the key card would have to be checked first (which we have no idea what this means). My mother and I have spent too many hours trying to resolve this issue.

I called on Oct. 19 and spoke to a desk clerk named Sarah, who was extremely rude and would not put me on the phone with the manager but sent the call into voicemail. I called back several times and told her I did not want to leave a message, but would be willing to wait to speak to the manager and she was flippant, rude and combative in her response to my request. In the middle of speaking to her, she basically disconnected and put my call into voicemail. I called back and asked her for the number for Comfort Inn corporate offices and her response to me was "google it". This treatment by all of the personnel at this hotel is unconscionable. As far as I'm concerned, they have stolen money from my parents and therefore, I am taking the first steps to legally resolve this problem.

We reserved a room at Comfort Inn in Santa Ana, CA for 2 nights. The room was filthy, had lots of ants and spiders, lights that didn't work, sockets that didn't work and I sliced my leg open on a bar that was sticking out from under the mattress. I told the general manager about all of these and he said the room should not have been reserved for us as it had been taken out of service as one of the last rooms to be updated. I told the manager that I would need a room again in 2 weeks and asked if he would speak to the owner and see if he/she would offer a free room or greatly reduced room for 2 nights since we stayed in a room that should not have been occupied. He never returned my call.

I received my credit card statement today and the general manager used my credit card number from my first stay to bill me as a no-show! I did not tell him I would stay there again until he got back to me after speaking with the owner. I have left several messages for him to return my call and Erica at the front desk in Santa Ana. I called him and left him voicemails and text messages to return my call, but he will not. I rarely use this credit card and now, someone is trying to purchase things in Mexico with my credit card number! Kind of suspicious.

We stayed at the Macomb Comfort Inn in Illinois on October 11. The TV in the room did not work. We tried to call the front desk, but the phone did not work. We were also put in a room that was not remodeled all the way. When you insert the key in the door, the trimming on the door started to come apart, and all of the ceiling was not done. The young man at the front desk gave us another room. This room was better, but the air conditioning was not the best, and it had no fridge.

My wife went to the lobby at 5:30 AM. The breakfast room didn't open until 6:00, which was fine. She had to holler back to the employee and wake him up, as he was in the office sleeping in the dark. Then when we checked out, there was no one to help us. Finally, the maid checked us out after a 10 minute wait. While we were waiting, I went to the breakfast area to get a cup a coffee; not only was there no coffee, there was no cream. I understand that breakfast is limited, but you should at least be able to enjoy a coffee before you leave the building. Needless to say I was very disappointed. We should get the room charge off of my credit card.

I stayed at the Comfort Inn in Edinburgh, Indiana, checking in on 10/7/2011. I stayed for one night at a rate of $98.00. After checking my online banking account, the hotel charged me a fee of $200 for smoking in the room. I am a non-smoker and so is my 11-year-old granddaughter who accompanied me. I tried to correct the situation by speaking with someone who refused to give me her name or the corporate telephone number. This $200 transaction caused my account to overdraft. And I have been charged a total of an extra $120 in NSF fees. They said they had pictures of cigarettes. That's absolutely impossible. I deplore smoking and specifically asked for a non-smoking room. I feel the fee of $200 plus the NSF fees of $120 should be immediately transferred back into my checking account.

To whom this may concern, I am writing to you to express our disgust in what transpired in room 306 on October 5, 2011 at around 11:30 PM. As my wife and I retired to our bed, after a brief period of time, she noticed that the sheets were wet. Upon further inspection, the mattress was also very wet. It smelled of urine. I have never been so disgusted in all my life! We have travelled and stayed at various locations in the USA and many places in the last twenty-seven years of our married life, but never have we experienced such an awful, filthy occurrence! This surely must be in breach of city health codes, general health and hygiene standards! I will forward a photo, if required.

We found Amir quite sympathetic to us, but the Comfort Inn is responsible to ensure this situation should never have taken place. Also, Amir and his colleague could have allowed my mother-in-law and daughter to remain in the comfort of the bed they were in while permitting my wife and I to move to another room. Not only were my wife and I inconvenienced by this, but also my aged mother-in-law and daughter by having to move our entire luggage (six suite cases) from the third floor down to the first floor. We were offered another room on the first floor, which smelled like smoke, had a dirty shower area and was just generally substandard. So, at 11:50 PM we found ourselves checking in to another motel. We most certainly will not be staying at a comfort motel ever again. I would appreciate a response to this email and to what we had to endure. We are visiting New York City from Australia for the first time! Regards from Mark ** (1-301 **).

There was ** in the sheets of my bed at the Comfort Inn. I took a picture. What do I need to do? I want them to do something because they do not care every time the customer said something.

I booked a queen bed and got a double. When I complained to front desk, I was told that in Canada, that is a queen. I was charged $12.00 per day for parking, and this was not mentioned in the reservation. I had $57.00 plus withheld on debit card "for security", but that charge did not appear on my receipt, only on my account statement.

At check out, they charged me for a long distance call that I challenged, since the only time the receiver was lifted was to call the front desk and that was unsuccessful. My wife and I both have cell phones with unlimited long distance calls. Though we were on the falls side of the hotel, there was no view of the falls. We were put in the basement which was very hot. Thankfully, the room air conditioning worked.

We have stayed at this hotel several times but it has become so shabby that we will not stay there again. We just spent four nights at this hotel.

The room carpet was so filthy. I made the mistake of walking around the room in my white socks and when I took them off, the bottoms were absolutely black. One day, they took the used towel but never replaced it. There was the same pile of dog poop in the stairs for all four days we stayed and there was also dog poop in the hallway on two occasions. Obviously, there was no staff who ever monitors the stairways. They are charging extra for animals but it is the guests that have to put up with the results.

There was no desk clerk on duty when we wanted to check out this morning. Apparently, she is also the breakfast room person.

My wife and I, our son, his wife and baby stayed the night of Sept. 4, 2011. When we awoke the next morning to have breakfast, my son noticed the bed he and his pregnant wife were sleeping in had mildew on the bed skirt next to their baby son's crib. When I contacted the desk clerk about it, all I was told is they would turn it in. They did not send housekeeping to the room or anything. They acted like they may have already known this problem. I am very disappointed and will never stay with the Comfort Inn again.

The Rating above is not low enough.

This email is in regards to the Comfort Inn, 2101 Hwy 72W, Corinth, Mississippi. We checked into this hospice on August 22 into room 118 at approximately 4:58 p.m. The following details below occurred, which was absolutely "unComfort Inn" and will deter us and anyone we come in contact with and tell about staying in Comfort Inn again. We were told they were renovating the rooms at night (It should have been the first clue).

1. The bed was (maybe) a double bed - not queen, not king, but a double, maybe.

2. The rug had white paint all over it. I guess from the renovation. So why was this room even used?

3. The sink would not drain the water as the stopper was not up and would not come up. Using finger tips, we attempted to pull the plug up so the water could drain (plunger on faucet was not attached). The entire sink fell out of the hole and landed on the floor, breaking into large jagged pieces of porcelain. I have a picture!

4. Went to office and reported the above (No. 3). The lady asked if I wanted to stay in the room. I told her, "No". I was never asked if anyone was hurt, etc. She gave me a key to Room 122. The key did not work, and again, down to the office I go. I got a key to 124. The key worked but there was more paint on the floor and a bed for midgets in the room. Now the real fun begins. I sat on the toilet, and lordy, lordy, lordy, the thing is not even attached to the floor and it shifts. The plumbing is set up incorrectly in the sink (which stays in place this time) and the cold water is scalding to the point that I had to get antiseptic for the burn and fingers with peeled skin later. The ultimate was next morning, waking up to roaches over my head on the ceiling. I didn't even want to think about "bed bugs".

Your notice on the paperwork that I received says, "You'll feel at home". God, I hope not! And it also says, "If you're not already a Choice Privileges rewards member, you're missing out on free nights and other rewards." I think I have had all the rewards that I can handle from Comfort Inn.

Now, if Comfort Inn wants to keep its name on a motel that is this bad, go for it. I am sending this email in letter form to the Better Business Bureau in Corinth, MS and to Comfort Inn corporate headquarters. I think giving a motel three shots at me is more than patient. I must say, I've stayed in bad motels before but this episode belongs to Saturday Night Live!

What was even worse was not one person offered to say, "With all your trouble, we will not charge you for the room." It was business as usual and the question, "Do you want to stay in the room" is beyond humorous.

T. D.

During hurricane, we were evacuated from our home. We stayed at the Comfort Inn in Carneys Point. Our stay was relatively OK, except for the person managing the breakfast. I did not get anything to eat. The guy was way too slow. We were without electric for several hours on Sunday. No problem. Electric was back on by 8 p.m. Everything worked.

We we attempted to check out about 7:30 a.m. The elevator was out of order. We (three of us) carried down luggage from the third floor. We asked for help from the desk person. He said he had no one to help us. He wouldn't even help us.

We made one more trip upstairs with no one helping us. We got back to the car. My husband became overwhelmed with the stress, lifting and the stairs. I thought I would have to call 911. My husband has a very bad heart, our friend has cancer and I am recuperating from a dehydration bout from a couple of weeks ago. Slowly I made the third trip upstairs to the third floor, forgot something and had to go back for the fourth time. As you can tell, we were very upset with the way we were treated at the hotel. We even asked for our money back for the second night. The guy at the desk said there was nothing he could do for us.

We have never been treated so badly, being disabled people. There was no compassion or respect. We will never ever stay at another Comfort Inn and I am also going to report this event to the people who oversee ADA complaints.

The motel seemed nice on the outside. But inside was a different story.

When we were making the reservation, I asked if the hotel had been remodeled due to the reviews I read. The employee said, "Yes." The next day, we walked in to the smell of musty and cat urine. We checked in at 6:00 p.m. (check in is at 3:00 p.m.). When we went inside the room, the lamp was on, there was a dirty washcloth on the bed, papers on the floor and the pillows were messed up as if someone just jumped out of the bed and left.

We informed the employee and told him that we didn't want to stay there. We don't want them to charge us but he said that it was not possible. We then explained to him that we were informed how bad it was but thought (for convenience) that we would try the hotel. After I told him that I was on the phone with my credit card company, he decided to let us cancel. I would strongly recommend Comfort Inn to check out the owners of their hotels. We never have good experiences with Comfort Inn and will never try another.

We were there in June of 2011. The room we stayed in looked okay but the TV didn't work and the appliances were unplugged. We realized that the room was filthy when we moved the furniture to plug-in the alarm clock, etc. Also, the back entrance to the hotel had a door that was jammed so that it could not close properly and lock. There were several people that did not seem to be staying at the hotel outside this door.

When we spoke to the clerk about this and the room's condition, she was unconcerned. It was very late so we sprayed the room with lysol and locked the door. We did not leave our room until morning.

The owners are Neil and Kirti ** I will never return and I am contacting the corporate office about this.

I had booked a room in July at the Comfort Inn Upper Sandusky located at 105 Comfort Drive Upper Sandusky, OH 43351 for August 14, 2011. I arrived on that day at about 1 p.m. to check in. The lady at the counter said that she could not find my name so she asked for a confirmation number.

By the time I went to get it (which was in front of the office), I saw her already talking to someone else. I had to wait for her to finish assisting two other customers and when it was finally my turn, I told her that what she did was not nice. She did not reply and just looked on the confirmation number.

She informed me that I had to pay $112.00 upfront for the room. I refused to do so because I was initially told that the room was just $74.99. She then went on by saying that she was just going by what's showing on the computer, which says that I booked a suite (which I actually didn't). She was giving me attitude so I just told her to keep the room. She gave me a funny smile, a "have a nice day" greeting and then I left very upset.

He was a very rude Indian guy. When I didn't like his rate for the evening and asked about a hotel nearby, he told me that they were nasty there at the Days Inn exit 31 in Canton. I then went to the Days Inn and found that the rooms were newly remodeled and looked great. I feel it is bad to trash another business when I wasn't going to accept his rate anyway.

On Saturday, the 6th of August, my girlfriend and I checked into the Comfort Inn Haven Marina Hotel located at 6-10 Adelphi Terrace, Glenelg, SA 5045 for our anniversary. We bought a discounted voucher for a one night to stay at one of their rooms. We checked out of the hotel on Sunday, 7th of August; ensuring that the room was reasonable and free of any damage. The hotel reception checked us out, and normal procedures resumed.

On Tuesday morning, the 9th of August (2 days after we had checked out of the room), we received a phone call accusing us that we had damaged their sliding mirrored wardrobe doors; stating that the glass had been cracked, and there was broken glass on the floor. We did not do such damage. My girlfriend and I were angry and shocked of this accusation. They quoted us $797 for the damage from Beach Glass Company. The hotel informed us that the housekeeping staffs refuse to clean the room until it is fixed. It is because they cannot clean with all that glass everywhere yet.

When I went down to inspect the room (Tuesday 9th of August), part of the room had been cleaned, and there was no broken glass was found. We asked why they did not contact us earlier, and why the housekeeping staffs did not clean the room properly soon as we left. We saw the housekeeping staffs waiting to clean the room that Sunday when we were leaving. They could not answer us, and the room still has not been cleaned properly. The sliding doors are not in the way of the cleaners to clean the room.I contacted the hotel informing them that we did not do such damage, and to show us proof. The hotel manager claimed that she walked into the room to check, and she couldn't even open the doors because it was jammed. Yet, somehow the doors were working fine when we stayed, and we barely used the doors.

I said that I will not pay for this damage. They said I will, as they would send out the quote to my address, or charge it to my account. When I went down to the hotel to inspect the room, the damage looked like it was done due to wear and tear, and done by someone trying to force their way into the wardrobe. The damage was not worth $797. We did not do such damage. We have a witness who was with us that day when we left, to confirm that the sliding mirrored wardrobe doors were fine. We got quotes from other glass repair companies that the damage was only worth around $500, and the door should have been repaired a while ago because it was due to wear and tear. As soon as we notified the hotel that we will find a cheaper quote, they came back with a quote for $600 from another company.

I contacted Consumer Affairs for assistance. We also wrote the hotel a letter requiring evidence of proof that we committed the damage. We said that if no evidence/proof or response was made within seven days Consumer Affairs will take this further. After communicating with the manager about this, she stated that they cannot provide video surveillance of us committing the damage as it is illegal. She threatened to get the hotels lawyers involved, if I decided to take this further, and did not pay the damage. The matter of fact is no proof has been made that it was us; the doors were closed before we left and were fine. My mother went to the hotel on Wednesday, 10th of August to check the damage. The room was still not cleaned, and the damage appeared to be wear and tear. She was threatened and treated with disrespect.

We had to get another glass supplier to fix it at a cost of $510, who has stated it was wear and tear, and should have been serviced a while ago. The hotel threatened to charge me $150 a night, if the sliding mirrored doors were not fixed by Friday, 12th of August, orders by the owner. I asked to speak to the owner. They would not state or provide his details or name, which to me is poor customer service.

The manager was rude, abrupt, provided poor customer service and has no evidence to prove it was me who did the damage. Citizens of Australia should be made aware of this exploitation and accusation. They have to do everything possible to ensure the hotel rooms they stay in have been serviced, and are not faulty and made unsafe. The fact that this door could have collapsed because it was old is appalling. The hotel had tried to rip us off, and only tried to get a cheaper quote when we stated that we would like to look for a cheaper price. I warn all citizens to be careful of this hotel.

On Saturday, the 6th of August, my boyfriend and I stayed at the Comfort Inn located in Glenelg, Adelaide. After a lovely night, we checked out at 11:30 AM, Sunday, the 7th of August. I have purchased three vouchers for this hotel in Team Spreets, and referred two other couples to stay at this hotel. On Tuesday, the 9th of August (2 business days later), a staff member from the hotel contacted me; falsely accusing my boyfriend and I of causing $795.00 worth of damage to a wardrobe mirror with no evidence. The hotel continued to accuse us of this damage. Not only was the management rude and very argumentative, but she also hung up on me in the middle of trying to resolving the issue.

My partner then went to the hotel on Tuesday, and demanded to see this damage. The management resolved the issue by threatening to call security. When on the phone, to the staff at the Comfort Inn I asked as to why it took two days to contact us, the management replied with, "we couldn't find your number on the system." Yet another staff member told my partner that they had been trying to contact us since Monday.

After being accused of such damage, we were also accused of lying. When we checked out of our room on Sunday the 7th, both my boyfriend and I witnessed a cleaner go into our room. If there was damage, why the confrontation didn't happen then and there or shortly after the room had been inspected? The management argued that the cleaning staff did not enter our hotel room until 2 PM, still no contact in regards to this damage until two days later.

After much debate and threats by the Comfort Inn, my boyfriend and I agreed to pay for damage to save the trouble and fees of taking this matter to court. We agreed with the Comfort Inn to use our own trade person who quoted the damage as $510.00. After getting nothing resolved with the management, I further sent a letter of complaint to the head office, and to the Consumer Affairs. I also contacted the Comfort Inn an asked to speak to the head person-in-charge. The Comfort Inn was of no help, refusing to give any details of the boss.

On Wednesday, the 10th of August, the management called my partner and demanded the damages to be fixed by this coming Friday, the 12th of August. Not only has the Comfort Inn giving us two days to get our trades person to fix the damage, and come up with the money, but they are now also threatening to charge $150.00 a night until the room damages are repaired. The management claims this is the head office orders and is now out of their hands. Yet, still there is no way possible of contacting the head office. We are seeking legal advice.

In the mean time, let this be a lesson to have all rooms inspected before staying at hotels. My boyfriend and I didn't cause this damage. Financially this is no issue, but to be falsely accused of the damages with no proof is my point I'm trying to get across!

I had a reservation for 7/22/2011 and once I arrived (around 11:30 a.m.), I checked in and left belongings in room while my family and I enjoyed the day at Holiday World (7 minutes away). Around 6:30 p.m. I called the nursing facility where my mother is and was told they had to rush her by ambulance to the hospital because of congestive heart failure.

My family and I immediately made the decision to leave right away to be with her at the hospital in Indianapolis. Once we returned to the Comfort Inn, I told the receptionist and she said she never dealt with anything like this before, so she emailed her boss who in turn emailed her back and told her we still had to pay $100 because of no cancellation notice. I think this is so unfair because these circumstances were beyond my control. I feel this warrants full reimbursement or another night's stay at the Comfort Inn.

We had a reservation on July 11 in Pottstown. At 4:00 PM we had a call that my 100 year old mother fell, and was rushed to the hospital. We had to leave the area to be with her. We called the hotel; we were told that this was a guaranteed reservation, and they would not cancel it. The manager would not speak to me. I called him three times and he has never responded. This was a medical emergency, and they would not allow the cancellation.

On June 11, 2011, my husband, two daughters, and myself checked into the Comfort Inn Suites in Truth or Consequences. We checked in at the front desk around 9:00 pm, after a long day at the lake. After we put our things in our room, we decided to go swimming a little bit. After swimming, we returned to our room, showered, and went to bed.

The next day, we checked out around 8:00 and headed home. About a week later, I was paying my Discover Card bill and noticed a $500 charge along with my room rate for Comfort Inn Suites. So I called Comfort Inn and spoke with Alan (I think that was his name). He asked me which room I was in when we stayed there, I said I didn't know. He said, "Was it 215 or 229?". I said, "I think 215". He said that we were being charged for cutting the draping. I knew that we didn't cause the damage. So I said, "Well, maybe we were in room 229". He said, "The damage was worse in that room". I asked him if I could speak with them regarding these charges because we didn't cause the damage, and would not pay for it. He said that he would give Carla, the owner, my number and she would call me back.

To this day, Carla has not called me back, after many attempts on my part of trying to reach her. My family and myself did not cause the damage, and I will not pay for it. My family and I have traveled a lot over the years and have never been accused of damaging our hotel rooms. This year alone we have been to Inn of the Mountain Gods in Mescalero, NM (twice), Circus Circus in Vegas, Bally's in Vegas, Days Inn in Tucson, AZ, Days Inn Phoenix, Airforce Inn in Albuquerque, NM, and Hard Rock Hotel in Albuquerque, NM. We are upstanding citizens and hotel guests.

About an hour after settling into our room at the Comfort Inn, St. George, Utah, the power went out in our room. It stayed off until we were about to leave the next morning. It would have been easy enough to change rooms, but it was 9 p.m. and my friend was in a medicated migraine sleep and my child had developed a 102 fever on the drive that day.

After notifying the hotel staff, I was trying to put her to bed when they knocked on the door 4x, then the manager came in and wanted to look around (presumably to flip all the light switches himself). When I told him he couldn't come in, he complained (angrily) that he was just trying to help and fussed that I was "refusing" the offer of changing rooms.

Believe me, I would have gladly changed rooms! But with two sick companions at 9 p.m., that was not an option for us. There was no apology (he thinks he apologized in an email where he repeated that I refused his offer to change rooms), no refund, no voucher, and certainly no understanding for the extremely difficulty situation we were in that night. This man seems quite unstable, and it is hard to imagine how he became a hotel manager, except that St. George is a very small town.

I called the end of March 2011 to cancel the reservations I had for June 24, 2011. The girl I spoke to (which I didn't get her name, which is my fault), said, "quote", I'll call you back and give you a cancellation number, because I'm swamped, is that okay. Well, she never did, and I assumed (another mistake) that she had cancelled the reservations (8 rooms). SHE DIDN'T!

On June 8,2011 My wife and I checked into the Comfort Inn in Mount Vernon, Ohio for a two night stay. We had already gotten an on-line price and showed that to the clerk on duty. He excepted that and said he would give us a reciept the next day. I paid upfront with my Visa check card. We recieved the reciept for $95.61, That was fine but when I checked my bank account a few days later they had also charged me an additional $140.63 a total of $236.24 for two nights.

When I contacted the motel they gave me the runaround and finally told me the motel was full on thursday june 9, 2011 so they had to charge me extra because they had to turn people away. I have my reciept that clearly shows a check in time 6-8-11 and a checkout time 6-10-11 with the total of $95.61. I did not authorize or agree to any other money to be taken out of my bank account. I want my money back.

On June 5th, 2011, my husband and I arrived at our hotel, Comfort Inn, where we had a room reserved for that night. We had been driving all day from Cocoa Beach, FL on the Hot Rod Power Tour. There were two other couples arriving with us who were also driving their vehicles on this tour. When we arrived we saw that the hotel parking lot was full of hot rods as was the case at all the hotels in town. Every year Hot Rod magazine sponsors this trip for anyone who wants to do it. The route is decided by Hot Rod Magazine and the entire route is going to 7 cities in 7 days. This year started in Cocoa Beach, FL and ended up in Detroit, MI. Our second stop was Montgomery, AL at the Montgomery Motor Speedway.

In January of every year, the route is advertised and people begin to make their reservations for hotels so we had made these reservations way in advance. It just so happened that Montgomery had record breaking temperatures on June 5th, but when we got to our hotel that evening to check in, we all found that the air conditioning had not been turned on in any of our rooms. We also found the rooms had not been cleaned properly (used shampoo bottles and used washcloths left in the shower, make-up smears on bathroom counter, dirty footprints on bathroom floor, & trash left in garbage cans.) The town of Montgomery was very hospitable as were all the towns that this tour visits, but this particular Comfort Inn management dropped the ball. The so called continental breakfast consisted of cereal and fruit.

It was obvious that this manager was cutting his costs on the services provided, but for what we were charged, it should have been a lot better. When we checked out the next morning, I noticed that there was no one at the front desk, but there were a lot of comment cards laying there. I know that I left one, but I am sure that they were all thrown away. This is why I am sending in this complaint. This particular hotel was the closest one to the track and it was booked up with people on the tour. This hotel needs cleaning up and new management. I will think twice before I ever book a room at a Comfort Inn again.

We had a power surge in the room which caused power outage in our room for about 30 minutes. Guest services was contacted and when asked how long it would take to rectify the situation, the associate was rude and nonchalant about the importance of this kind of inconvenience. We had initial visit/greeting from the engineer that was assigned to fix the outage. When guest service associate was asked about the manager on duty, they directed the inquiry to the Chief Engineer (Jose **) who was not the hotel shift manager on duty.

On 1/27/2010, my wife and I were traveling from our home in PA to our home in FL. We spent the night at this Comfort Inn for the first time. When we awoke and came down to our van, my back window had been broken and various things had been stolen including a briefcase. I notified the management, who would not help or give us any assistance at all. We had to wait five hours for my car window to be fixed, but was told by the management that my wife could not wait in the room that we had just rented. After speaking with Deputy Keith, he told me this happens every night. This motel needs some type of security.

I checked to the motel with a total cost with tax $91.86. When we checked our bank account, we were charged $291.86. When I called the hotel, the desk clerk told me we had been charged $200.00 for a pet fee and told me that the manager had added the charge. I informed them that we don't have a pet. I notified my bank for a refund and to file a dispute resolution process. The manager of this hotel should be investigated.

This is a complaint about two separate occasions. There was a photographer at the Comfort Inn taking photos of children. There was a woman there changing her child into a different outfit for a new picture, when the owner came along started yelling cuss words and running the woman out of the hotel with her child, then demanding that if the photo company took the child's photo they would also be banned from the hotel. On 12/12/10, I was at the hotel for a child's party and pool party. After swimming for a short time, the kids were complaining about their eyes.

Upon inspection they had extremely red eyes, some experiencing red cheeks and what appeared to be blisters. We went to the owner to express that the chlorine levels of the pool maybe too high. He stated that there was nothing that he could do, then proceeded to open a bottle of chlorine and pour the contents into the pool with out measurement and while the children were swimming. All of the children experienced red, burning eyes. Some of the children had red blotches on their faces, under the eyes for several hours, while my daughter still has what appear to be chemical burn blisters on her cheeks.

We were doing a antique show next door to hotel. I have had this room booked at least 2 months. When we went in for the night, I did some work. Myfriend went to her bed to relax. I threw back my comforter off bed and out came a pair of men's blue boxer underwear. I called front desk. A man came in, tore the sheets off and did bed. He almost left his underwear on floor until I reminded him. I still could not use the bed, so I slept in my friend's bed. When I got up in the morning and into our show, I told them that I was not happy and that I slept in my friend's bed. Lora says, "Well, if you did not pay with cash, we could refund your monies."

I said so I am punished because I pad cash? She sent the 2 managers a letter stating I was not happy. I called 2 days later and they basically said, "We changed you sheets." We rectified the situation and got over it. I received a letter from them, telling me next time I come to town and stay somewhere else and wiped their hand of it. They kept the cleaning girl. Imagine that, it still haunts me of the blue image of those underwear flying out of my bed and they did not even change the comforter. I did complain to the chain since this is a private-owned Comfort Inn.

On September 23, 2010, my husband and I checked into the Comfort Inn in Warren, OH. We were there on a family emergency and had flown in from Colorado on a moments notice. We had received a call that my brother-in-law was in the hospital in Warren, OH and his young daughter was waiting for the doctor's prognosis, probably terminal. We arrived late and went straight to the hospital that night. We checked into the hotel late that evening after driving around in the dark neighborhood that appeared to be quite run down and some not so inviting neighbors hanging out in front of the hotel. We were up early the next day (September 24th) and spent the entire day at the hospital and received the news that his condition was in fact terminal and death was imminent, possibly as soon as two days. Needless to say, we were devastated and emotional wrecks. We returned to the hotel at approximately 9pm and began researching information we needed.

My husband used the computer in the front lobby and I was on my laptop in my room, on the second floor with the doors locks all in place. We had two windows in the room that looked out onto the first floor rooftop below. While working in my room, a tremendous ruckus broke out in the hallway on my floor at approximately 10pm. There were many male voices yelling and pounding against all the walls and sounds of people being tossed around outside my door. Being in this particular neighborhood, I was very frightened since the hotel had pretty much been empty up to this point and now it sounded like a riot or invasion of some kind. The riot expanded into the adjacent room with things/people being tossed against the common wall. It then spilled out onto the roof top outside my room.

Again, there were sounds of people fumbling around, knocking and pounding outside the walls by my windows. I was surrounded by this riot. My drapes were very heavy and closed at the time. I was terrified to look outside because it was dark and I knew I would not be able to see much with the lights on in the room. Nonetheless, as I started to peek out the drapes on the window closest to me, the noise was clearly now at the other window and actually sounded like someone was at that window. Sure enough, the drapes on that window started billowing into the room as that window was slid up and opened.

As I was staring in a frozen state of belief, a man's leg stepped through the window and into my room from behind the drapes! The only weapon I could quickly see was a floor lamp but the leg was between me and the lamp. Before I could find another weapon, the man was in my room and standing face to face with me! The window slammed shut behind the man when he came into my room. I screamed as loud as I could several times. No one came to my assistance! When I finally looked at him, I could see he was 17-20 years old. He looked as frightened as me. He looked at me and said, "My bad," then fumbled with the door locks until he could finally leave. I called the front desk immediately and told the clerk what happened. She was in as much disbelief as I. I told her I needed help up on that floor as I was by myself and didn't know what this riot was about. She assured me I would be helped.

When no one came upstairs and the riot continued, I called the front desk again. She informed me she was attempting to find the head coach. I didn't know what that meant and told her that if help didn't reach me immediately I would call the police for help. My husband heard the commotion upstairs and after hearing the clerk's conversation on the phone, he rushed upstairs to the room. He arrived about the same time as the clerk. I then opened my door to see, what I learned later, was a visiting high school football team totally out of control. Some of the students were running around with nothing else on but towels around their waists. The clerk and the assistant coach attempted to get them under control without much success. The clerk then transferred us to another upgraded room in another part of the hotel and the clerk informed us that we would be comped for our last night's stay.

After we were moved to our new room, we asked the clerk to give us a wake up call at 6:30 am for the next morning. This wake up call was for an important meeting at the hospital with a doctor coming to the hospital to meet with us and was explicitly set up for our benefit. You guessed it, we never got the call and we missed the meeting wherein we were to learn my brother-in-law's specific prognosis and what we needed to do to help this dying man. To add to this distress, the upgraded room was disgusting.

It was located in a smoking wing and of course we did not smoke. The carpet had some type of tarry goo seeping up through it to the extent we didn't take our shoes off and it was on the wheels of our luggage. There were no windows (which was a relief, however probably not safe with no fire escape in a smoking wing) but there was a broken, leaking skylight that looked up into the roof where the problems had just occurred. Had it not been for the need to be as close as possible to the hospital, we would have moved out of the hotel immediately. We desperately needed a haven to come back to after our long emotional days at the hospital. This was far from that haven and added to our stress and lack of sleep.

When we checked out of the hotel on September 29th, we did receive the comp fee for one night. The manager was whining about trying to get the football team to pay for the comp night and wasn't too concerned about us. The manager even questioned whether the events even occurred and said the window doesn't even open. For the record, we too had checked that window and found it to be extremely heavy and difficult to open, but it did.

Keep in mind, it was a young, healthy football player that opened it. There were no locks on it and we expressed our concerns about that to the manager upon leaving and to the clerk the night of the event. The manager once again implied that I made everything up and that no one could have entered the room through the window. We live in a ranching community and usually travel with a gun. Since we flew into town for this trip, we did not have a gun with us. The end result of this invasion would have been much worse had my husband been in the room and/or we had driven there. I have no doubt that there would have been an ambulance and police involved under those circumstances. Even though this now appears to have been a prank gone bad, someone could have been killed in our attempts to defend.

We visited the Comfort Inn in Charleston, SC on October 22 - 24. My wife and I were visiting Charleston on our anniversary. We reserved a suite so we would have the best room there. Well, when we got into the room it looked horrendous.

There were cracks around every door, holes in walls, mold growing in closet, and when we walked into the bedroom, there was a large white stain on the bedspread. I called down to the desk and the customer service sent someone to change the bed linens. I asked for a manager to call me back.

The manager called me back and I asked for another room. He then said they were going to renovate, which I understand that this needed to be done. The room never should have been given to us in that condition. It was dirty and hazardous with the mold.

We got another room and it was still bad. There were cracks. The cabinets wouldn't close and the bed spread was also dirty. We checked out on Sunday and wanted to use a different card for checkout. I asked the CSR if this was okay and she said it was no problem.

We went ahead with check out and found out after we left that both cards we charged. We called the hotel and they said that this will come off in a few days. I then asked if they knew this was going to be charged on both cards and why we were we not notified when we asked about it. The customer service girl said we didn't ask that.

This amount is still being held in my bank account and it is now Tuesday. I will never stay at this hotel again and will tell everyone about this experience.

My husband and I was on a group the weekend of October 15-17 for a visit to the Holy Land in Orland, Fl. upon entering the hotel and the lobby it was very nice. When we were given our room number 376 upon entering it was stain, dingy and very dated with the furniture. The first thing we did was to call the office and complain about the condition for the room. We asked for another room but the hotel was full. The air conditioner was cracked, filtered need to be cleaned because my husband had asthma and was having problems breathing. The latch on the door for security was broken and they promised to fixed it but was never fixed we complained for two days at night we put a chair in front of the door for safety.

Bed spread had smoke holes on them, the tissue box was rusted, and the toilet had focal mater in the toilet. The shower head was coming from the wall. There was a bug in the light fixture in the bathroom. I was so disgusted that I did not put my clothing in the drawers; I kept them in my suitcase. The microwave and refrigerator was on the floor. It has been a long time since I've stayed or seem a hotel this outdated and needs a complete remodeling. This hotel is in a prime location and need to be condemned by the health department. If we had been in an automobile we would have left.

I stayed at the Comfort Inn Hotel in Corinth, TX for one night with my wife. Two weeks after our stay, a $250 charge for smoking in the room showed up on our credit card. The thing is, my wife and I are non-smokers and absolutely, positively did not smoke in the room. I disputed this with the General Manager, Kim **, and she refused to remove the charges citing that I had agreed to pay them if the room was smoked in. I explained to her that the room was not smoked in and to send proof. The "proof" she provided was an emailed picture of cups with cigarette butts in them.

I responded that they were absolutely not ours and that there must be some confusion. I disputed the charges with my credit card, but if they end up leaving them on the card, I feel like my next step would be to take them to small claims court as a matter of principle. The amount of money doesn't bother me as badly as the fact that I am being accused of something I did not do.

We checked in on Friday evening, September 17, 2010, at the Comfort Inn in Watertown, NY, and we requested two rooms for two nights. We were surprised that our son could not get a military discount for his room and that the rates had skyrocketed since the last time we were there. We reluctantly stayed that night knowing that we would check out the next morning to go to a hotel that gave a military discount and had a lower rate. The next morning, I questioned why two nights were held against my debit card and the employee said that is how they guarantee payment. I tried to explain that we were checking out and only one night should be charged and he said it was "only pending".

When I tried to explain to him that it was not available to me he seemed not to be concerned. The amount in question $287.92. Instead of arguing, we left and went to another hotel that honored the military with a discount which my son was able to use for his room. I checked my bank account and to my horror, Comfort Inn has charged another $143.96 against my account. Now, a total of $431.88 was not available to me for a one night, one room stay at the Comfort Inn in Watertown, NY.

When I called that evening, a clerk said that a manager was not available and she did not have the corporate headquarters number when I requested it. I tried to explain the situation hoping they could reverse the $287.92 charge so my money would be available to me during my stay. After she hung up on me, I called back and finally was told that I would have to wait until it all cleared with my bank on Monday.

Meanwhile, I am up in Fort Drum with my soldier with $287.92 less available funds in my account, and her response was "Sorry, it's hard times". Why would a hotel put those holds on my account when I was only actually there one evening? I have stayed at many hotels over the years and I have never been charged for a night until I actually stayed that night. Most times it is charged after the stay, and in some cases they have charged each day. However, I have never been charged in advance for a night. In this instance, I was charged for Saturday night even though I checked out Saturday morning. Funds not being available to me in my mind is a charge and then they worsened the situation by charging me for Friday night again.

Unfortunately, because of the unavailability of funds I was unable to take my son to dinner that evening as I promised. He was wounded in Afghanistan, had to come home to Fort Drum for medical treatment and then I had to deal with a hotel that overcharged my account and added to my stress. I think what angers me the most is that an employee actually said this is hard times when they caused funds that should have been available to me to be held so that I was unable to use them. They were due $143.96, for the service that I received. Waiting until Monday or Tuesday to have those additional funds they "held" against my account available is unacceptable. I only ask that this practice be reviewed by their corporate staff. I will never stay at a Comfort Inn or an affiliate again. I will stick with Marriott and Hilton where in 30 years I have never had a problem with room charges. Thank you.

I was charged so much more than what I had agreed to for this room. I had agreed to $99 and was not aware that a fee of $175.88 was also being charged. This caused hardship, as I used my Visa debit card and did not calculate for the extra expense. They claimed that someone smoked in my room. This was due to my driver cleaning out the vehicle and dumping his ashes into the garbage in the room. Housekeeper or whoever had to dig through a fast food bag to find the ashes! I have contacted them twice with regards to this situation. I informed them that I am disabled with PVD and do not smoke, but they would not refund my money. I filed a dispute, but lost as the bank said motel claimed charges were authorized. They definitely were not!

We stayed at Comfort Inn, in Room 217. At approximately 3 am, I and my wife were awakened by loud dog barks across the hall in room 218. I called down to front desk and got no answer. We fell asleep but within an hour, we were awakened again. I mentioned to front desk in the morning about the dog barking and literally got no response. I walked away. We were very exhausted from our trip that day and hoped to get a good night's rest, but we got little rest.

On the day of check in (July 24, 2010) at the Comfort Inn, Staunton VIrginia, we were given a room that had a handicap bathroom (did not ask for one). When I stepped out of the bathtub, I did not realize the floor was so far down. I stepped out onto the tile floor and slipped and fell forward and onto my left side, hitting elbow, hip, leg and wrist.

I reported to front desk staff who wrote a report but no one has made an effort to call, write or contact me in any way to see if I was hurt or had repercussions from the fall. I completed an online form and again no one has made contact. I am sickened to think if I had banged my head on the sink, or concrete floor what might have happened. I am disappointed at the lack of concern from the Comfort Inn staff or anyone in management.

The room carpet was filthy, hot water faucet broken, sockets at sink broken, room lamps not functional, it smelled like someone pissed in the drawers and front desk failed to take any action.

This is an old issue, but it still has not been resolved. I made reservations at Comfort Inn in St. Petersburg, FL and specifically asked to be in a room closest to the lobby, or at least closest to the elevator as I am a female traveling alone. When I checked in (after dark), there was no one in the lobby and I stood, alone, for a long time in view of their big picture window facing a main street. They gave me my key and I started for my room.

I realized that my room was as far from the elevator that one could get, and there were plenty of vacant rooms. Before I closed my door, I was mugged by a man who said he had a gun. He managed to drag me out of the room and bounced me against the hallway wall. I screamed my head off but no one came to help or even look out their door. The mugger ran away and I went back in the room to call 911. No one from the hotel came to check on me until they heard the sirens, although the police officer on the phone told me that someone from the pizza place down the street had already called them to say that someone at the hotel was screaming. All the hotel manager was interested in was to tell the police officer how safe the hotel usually is. Police suggested that I stay at that hotel but change rooms to one near the lobby and they would patrol the hotel all night.

Hotel staff was horrible to me after that. They charged me full price for the room and wouldn't even provide me with a tea bag for breakfast the next morning. Told me to go to Dunkin Donuts. I contacted their corporate office and was told "we are not responsible for the safety of our guests. " I had medical bills for damage to my shoulder and neck, and went to an attorney. Hotel is a franchise and has opted not to have liability insurance, so the attorney dropped the case. I don't understand how hotel can run under the umbrella name of Comfort Inn, which is a choice hotel and neither they nor their corporate office has any responsibility for their guests. This is simply a warning to others. Your safety is at risk.

There were 6 adults and 1 infant. We were on our way to a nephew's wedding close to Hines Creek, Alberta. We were sent a list of motels where we could book. So we all picked the Comfort Inn as we know their reputation. We arrived there July 2, 2010 late, and we had to check in at the Shell gas station beside it. None of the rooms were what we had booked, and they were all different prices.

Our room, for example, was very poor and smelled of sewer all night. My husband woke up the next morning with a sore throat and all stuffed up. We eventually changed rooms, but when the door was closed, you could still see outside. There were two of us in a separated little building with a walkway between the main building.

The owners were very rude and denied it was not a Comfort Inn. The paper inside the room with all the phone numbers on it stated at the top of the page "Comfort Inn." How can that be advertised as a Comfort Inn then. Our room had a fair amount of dust around, and as for the sheets, you could look through very easily. There were no clocks in the room either.

We are not the ones to complain very easily. But we don't like getting ripped off either. We would like you to check into this and would like some kind of compensation for this terrible ordeal. We will definitely advertise this Comfort Inn, and it won't be good. So if you don't want any bad sayings to go against any other Comfort Inn, I suggest you check into this one. I would like a reply as soon as possible or I will take it further.

During my weekend at a "Discomfort Inn" on March 24, 2010, I made reservations for May 28-29-30, 2010 (Memorial day weekend) at the Comfort Inn, Morganton, NC. That same night at 11:30 PM, I received a call to see why I had not checked in. The clerk had me checking in the same day I made the reservations. The next morning, I called and talked with the manager (Angel). She advised that she would take care of the problem, and no charges would be made. But, my next CC statement showed a charge for that night ($67.55). Since it was only a couple weeks until I would be at the hotel, I figured I would wait to see the manager and get the problem corrected. When I checked in on Friday, May 28th, I was told by the desk clerk that the manager would not be in until Tuesday May 31st. (Memorial Day weekend & no manager?)

This weekend was an annual event where a small group of us, Real Estate investors from several states get together & hold a meeting. When we checked the meeting room, (which we paid $200 for) we found that nothing had been done to have it ready for a meeting - no table arrangement, no table clothes, no water, nothing. In fact, it appeared the room had never been cleaned from a previous meeting. The desk clerk, (an arrogant man with an attitude problem) said he didn't know anything about a meeting, and made no attempt in having the room set-up. So we did what was necessary to get the room in order for our meeting.

When I arrived home, I called & talked with the manager (Angel), & complained about the poor service - meeting room not ready, the rude desk clerk, the pool that was "closed for repairs" and the check-in load-unload area which was under repair (fresh poured concrete). It was raining at the time, so we got a nice shower from the parking lot to the lobby. And all this on Memorial day week-end, one of the busiest holidays of the year. Plus, a barking dog in the room next to mine. In over 50 years of staying in hotels, I have never had to share the night with a barking dog. How would you like to be the next guest in that room, with the dog hair & fleas. Is it normal now to allow dogs in sleeping rooms? Or, just at Comfort Inns?

The manager apologized, said she would reverse the error charges, and give a discount for the unsatisfactory service. That would have been nice, except she not only didn't credit my CC account with the previous error charge, but added another charge of $135.10. When I received my current CC statement showing the additional charges, I tried calling her again, only to be told that she would not be in until Thursday (this was Monday). Apparently she only works (shows up) a few hours each week. Maybe that explains why this hotel has such poor service. Needles to say our group will not be using this hotel next year, or any other time. Attention CEO's, General managers etc. Are you tuned in to what your incompetent & untrained hotel staff is costing you in vacant rooms? So much for Comfort Inn Hotels.

BED BUGS and they put me in the room! The whole room smelt like bug spray and there was plastic covers over the mattress. the manager was a total.

I stayed in the Comfort Inn hotel through choice privilege.com from 6/7/2010-6/12/2010. Everyday I had to get a new key because it do not work. Guest services had an attitude like you did something wrong when it is actually inconviencing you to go all the way upstairs and your key do not work. One day a man was at the desk not dress appropiately and claims to be the general manager, now I wonder why I am dealing with this kind of hotel and low morale from the employees. The carts do not work properly that you have to pull and tugg real hard to roll down the hall. Choice privileges is a terrible website to book your reservations and they will connect you to hotels like comfort inn. Their customer service is the worst I experience in New Jersey.

While staying at Comfort Inn in Sandusky, Ohio on Thursday June 10-13 , my daughters Harley Davidson leather coat was stolen out of our room. On friday we told housekeeping not to clean room, we left room on Saturday came back to a half cleaned room, even leaving their dirty rag on the sink they were using to clean. The boy at the front desk asked if I wanted him to call police, of course I did. Police came took the report and was very helpful, Comfort Inn was not, said only thing they would do was call police. This was my daughter and my first rode trip on our motorcycles, her leather jacket was a Screaming Eagle and this particular one is not being made anymore. So sad to think our stuff was safe and it isn't. So disappointed in how Comfort Inn treated this situation. Stolen harley davidson jacket, 400.00

My boss, Jon, stayed at this Comfort Inn on May 17, 2010. He got a receipt when he left the hotel, when I tried to input Jon's travel card documents I discovered the receipt did not match the charge on his credit card. I called the hotel on Tuesday June 8, 2010, to ask for a receipt for the room, the clerk questioned me why anyone that stayed there would not have a receipt. I explained what happened, and the clerk promised me that as soon as the manager got there he would call, he was expected at 10:30 that morning.

I called at 2:30 in the afternoon asking to speak to the manager, I was told that he wouldn't be there until 3:30, but he would call me or simply fax the receipt. I called again on Wednesday morning June 9, 2010, again spoke with the desk clerk who again told me that they had all the information and the manager would not be in until 3:30 today, June 10, 2010. I called today at 4:15PM, asked to speak to the manager, the clerk asked who was calling and I told her, but, the manager was not picking up his line.

I found the fax number for this Comfort Inn, made a copy of the receipt they handed to Jon when he checked out, made a copy of the credit card statment amount which did not match and faxed to them on Wednesday June 9, 2010, the clerk assured me that when the manager got there he would fax me a copy of the room receipt for Jon. That has not happened, the room charge receipt was for Chris C for $67.79, on Jon's credit card the room charge is for $90.39. All I need is a copy of the correct charge to get this taken care of. I'm quite sure I will never get put through to the manager to speak with him. I would say 3 days should be long enough for my simple request.

I am currently visiting Atlanta for training with Delta Airlines. I was enjoying the continental breakfast in full Delta uniform when a security guard approached me and proceeded to stand beside me as I was preparing a waffle. He then stated to me that the breakfast was only for guests of the hotel. Seeing as I had eaten there for two consecutive days, I was shocked by this statement. I then asked him if he had asked all of the other guests that same question. He did not respond. Not wanting to tarnish the dining experience of the other guests, I begrudgingly showed him my key card for Room 415 and walked away. I do not want to think that racism was involved, but at the time, is looked around and noticed that I was the only African American in the breakfast area. I have to stay at the Comfort Inn until June 18, but rest assured that I will be filing a complaint with Delta Airlines Biztrip, requesting that myself and other maintenance personnel never be sent there again.

They are charging me twice for one room. I booked the room around March 6 on the computer, and when I got there, they said I didn't pay for it. So I paid cash. When I had gotten back from my vacation, I saw they had taken money out of my debit card. I called Shante, and she told me that I was a no show on the 6th. My reservation was for the 31. I never made a reservation then. I have proof of this. I called and talked to her, and she said she would get back to me but never did. I left her 2 messages, and she never responded.

The inn manager called our room and rudely informed us we "had a dog in our room. We signed a paper indicating we would not smoke or have pets, we were being fined $200 and we were to check out immediately! When my wife, Elizabeth, made the reservation, she informed the "877" reservation person that we had a service dog. When we checked into the Comfort Inn, we verified the "service dog" status by presenting a SARA registration. After the call, the manager immediately called back and apologized for his comments after checking his computer, he realized we were registered with the dog. My wife is sick, and we are down from Washington State for a medical procedure. We don't want to be here, but may have to stay for 10 more days. We won't stay here. We will check into a different hotel chain.

I confronted the manager and he apologized, but I asked him why so cold and rude. What is the Comfort Inn policies on when it is appropriate to be cold and rude? We all have bad days and I think the manager was having one, I understand that. But he wasn't having any worse day than my wife and I! Our room number was **. I attempted to make this complaint to the Comfort Inn complaint line, but for some reason, the Comfort Inn limits their complaints to 1024 characters and when I shortened this to less than 1024, the complaint line continued to give an HTTP 500 error. Would this be injury to insult?

I attended the Easter luncheon on 04/04/2010 Chessie Chesapeake Grille total about $18.50 with tax per adult. My receipt is for $37 but when I went online to check in my checking account, they charged me $51. This is incorrect. They refused to speak with me and get back concerning this overcharge. This is fraud. I've called three times, left message, no response for three hours. If I did not check my account, they would have gotten away with $14 extra.

This place is dangerous and infested with bedbugs. We fled in the middle of the night to escape them. No air conditioning, you are told to 'open the window'; only the window has no screen. A small child falling from the 5th floor would be dead! Water gushing from electrical connections... dirty and disgusting. We are moving interstate, if I carry these things to my new house, I will be livid! I was supposed to be refunded but now their phone is disconnected!

On Saturday, March 27,2010, my husband and I chose the Comfort Inn because it looked like the nicest motel in the immediate area and the rate was reasonable. The room was clean except for the bathroom, it was not quite nice. My main complaint was the 2 double beds that were not good, the mattresses were as hard as rocks, and both of us tossed and turned all night, I would really think twice before using this hotel again because of the mattresses.

When we arrived at the hotel, the desk clerk was sitting in the lobby watching TV. I should have left then. The rooms were dirty and the bed should have been replaced 10 years ago. We were booked for the weekend, but checked out Sat morning. The "desk clerk" did not ask me why I was checking out early, maybe it was because she was watching TV with her 2 young children in the lobby, and no one had shoes on. The franchise owners were living at the hotel! One of my daughters left her dress boots there. We went back to get them and I was told to "get out". Choice Hotel's answer to this was to have them contact me. No thanks. According to them, since the hotel is not actually owned by them, they are limited in what they can do. I am not limited in what I can do, I'll stay somewhere else.

That place should be shut down.

When we first arrived to our hotel room (Rm# 247) my kids were laying on the bed and noticed a snickers candy wrapper on the floor next to the bed and a sucker stick. When we went to get ice there was dirt and mold on the top cover of the ice bucket. also when I went to brush my teeth the sink faucet was not clean. We left for several hours and did not return until about 10:35pm. My son took a showerand was getting ready for bed and I pulled back the blankets and ther was hair in the pillow and on the bed. I had to call down to the front desk and ask for new blankets and sleep on top of one of the beds in the room because I did not trust the cleanliness of the beds. It is not very comfortable to have 2 kids and one adult in 1 queen size bed.

We checked into the Country Inn and Suites and the ONLY room available was a room next to four chain smoking rooms. The room reeked of smoke. We went back to the service desk and requested a different room. None were available. We were sent to the Comfort Inn down the street. We were sent up the stairs and the hallway was filthy. There was dirt and grass all over. When we walked into the room, the first thing we noticed was that something had spilled all down the side of the TV. Milk? I went to see the bathroom and you could feel the hairspray on the countertop and the toilet cover. I wiped it off with a wetwipe and the wipe was grey. I then went to check out the bed and there was a hair in it. I tried to call the front desk and phone didn't work. It was late, I was exhauted and already changed into my pj's. Headed off to bed and talked to someone in the morning. Told him of the problems and his response was. I will tell the management, he won't be happy. There was no apology whatsoever. It was a gross experience.

Hi, I rent a room (374) at this Comfort inn 07/17/09 at around 3.15 am the roof start to leak in my bed, they kindly move me and my wyfe to the room 377, in the morning they offer me someting but for that i was to wait for the manager but arund 11.00am i was running out of time and continu my trip

On June 19, 2009, my husband and I arrived at Comfort Inn and Suites (the Hotel)around 5:00p.m. The hotel representative greeted us, and then asked if it's just two guests and if we were there for business or pleasure. Without prompting or explanation, the representative also offered us a room with a king-size bed, which we accepted. He then proceeded to check us in.

Later, after we settled into our room, we inquired at the front desk about the location of the indoor pool. At that time, the hotel representative informed us that the pool was out of service and was undergoing an "acidity level adjustment." He also stated that we either had to use the outdoor pool of the nearby motel (which was dilapidated), or that he would provide passes for use of a community center's pool, located nearby. We did not want to be inconvenienced by using the pool facilities at another location, so we declined both of these offers.

Before making reservations at the hotel, we researched what amenities the hotel had to offer. The main reason we booked the hotel was to have a quiet evening, and use of the indoor pool. At the time we booked the reservation, there was no indication on the hotel's website that the pool would be unavailable. At minimum, this is false advertising on the hotel's part.

As we observed our surroundings at the hotel, it was obvious to us that the lobby area was undergoing construction. On June 20, 2009, before we departed the hotel, we decided to go see the pool area. We then noticed that the indoor pool was also under construction, and it was clear that it had been under construction for some time. We immediately notified Citibank's ThankYou Travel Center. I spoke to Theresa, a supervisor at the Center, who stated we made an "agreement" with the hotel when the hotel offered passes to the pool at the community center and an upgrade to a king-size bed (purportedly as a substitute for not having use of their pool). This conversation was the first time we became aware that the hotel's position is that we were given a room upgrade to compensate for the lack of the pool.

The hotel's offer of a king size bed, without any other explanation by its representative, does not constitute an agreement. An agreement, as defined by Blacks Law Dictionary is "a meeting of two or more minds..." We had no discussions whatsoever with any hotel staff concerning their providing a king-size bed as "compensation" for the out of service indoor pool. Thus, there was "no meeting of the minds." Moreover, a bed cannot substitute for the use of a pool on premises. There was never any agreement made between us (Citibank customers), and the hotel's staff. In addition the hotel did not post any "under construction" or indoor pool out of service" notifications on its website.

On July 24, 2009, I called the hotel and spoke to Brian Console, the Front Office Manager. I asked him if they received my letter(regarding this complaint) because I did not get any response. He told me that the person who received the letter was no longer working there. Mr. Console maintains that we had an agreement because they gave us a king size bed and breakfast.

We believe Citibank's ThankYou Travel Center and Comfort Inn and Suites, Great Barrington, MA have taken advantage of us by misleading us and falsely advertising their business. In connection therewith, we are hereby requesting a refund of the 18,400 points that was paid to Citibank for this hotel reservation.

On 8/1/09 we had a family reunion in the conference room at the Comfort Inn. My mother in law, made the reservations. Many family members were staying at the Inn also. We had about 50 family to come to a catered dinner. The problem occured when we got there and found the conference room was on the second floor with NO access for wheelchairs. There was two ways up. One was up 15 steps and one was up 6 steps and a short landing and then up 6 more steps. Either was was not good. Not only did we have a wheelchair but we also had a member on a walker and one with a cane and one leg. Several members were in their late 70's and 80's. We finally got help from young family members who helped carry the wheelchair person up the steps. After we got up to the second floor we found that the bathroom was not handicapped accessible either! When reservations were made to use the conference room, they failed to mention that the room was not accessible. I hope that Comfort Inn will fix that problem.

Also the Comfort Inn on Sand Lake Rd. in Orlando needed a lot to be desired. First flr. room had what it looked like black mold in corners and rusted conduit in the 1st flr room. Breakfast was very unsanitary with garbage cans right next to the breakfast food services. Also the containers of food were empty till I told them they were in need of filling them. Employees were eating when I went down there and there was nothing left.

I went into comfort Inn today to apply for a job. I asked the girl for an application. She looked at me and said we don't hire gays! Who is she to judge? Who died and made her boss!! I hope everyone will read this and not stay at Comfort Inn in Greenville Ohio - EVER!

I stayed at the Comfort Inn Capitol Gateway on the night of June 17th and left on the morning of the 18th. We arrived at the hotel before we could check in so we asked the staff if there was a secure place we could leave our bags so we could go into Washington DC for the day. The employee told us there was a room where it would be secure and had us leave our bags in this room where only employees had access to by card. I had a laptop in the bag and decided it would be safest in this secure room.

When we returned and given our bags I immediately noticed that my backpack was way too light. When I checked the laptop was missing. I informed the employee of what occurred. After giving him thirty minutes to make phone calls and try and resolve it, I then called the police. I informed the officers of the situation, unfortunately they were less then helpful and did not seem very interested in helping me, they gave me a case number and insisted that my best bet was dealing with the hotel first. I was told that the manager would arrive in the morning so I went to bed and talked to the manager J. Smith the next morning.

J. Smith was very friendly and seemed very concerned about what happened and promised me that swift action would be taken and that what had occurred was completely unacceptable. I was on vacation at the time and was told that I could continue with my vacation and that I could just be in touch with her by phone.

I stayed in contact with Ms. Smith and was reassured each time that an investigation was ongoing and not to worry. I faxed the receipt of my laptop to Ms. Smith and was told that they were waiting to hear from their insurance. A week after faxing the receipt I was then informed to get in contact with a Mr. D. Owusu who was their corporate contact. I was told he would know more about the case and what was being done. Finally on July 6th, Mr. Owusu returned my many calls and he informed me that in fact nothing was going to be done about the laptop. He said that none of their employees admitted to taking the laptop therefore it could not be proven that there in fact was a laptop in my bag.

I was traveling with my brother and a friend and both saw that my laptop was in my bag before going into the "secure" room and that it was missing when I received the bag. I have no idea what to do at this point to make sure something gets done. I cannot express how frustrating this situation has been for me and I would like someone at the hotel or corporate to take some responsibility. Even if I cannot receive the monetary amount I would like to know what actions I could take against the hotel so that something like this doesn't happen to future customers. Stolen $2,454.84 MacBook Pro laptop with power cord.

well first of all i stayed from june 18th to june 23 and found the first night that i had bed bugs in my bed and got terrible rash from them, the springs were broke in my mattress,and the maid service doesnt knock they just walk in even at night my sister in law stayed in the room next door and had similar problems, the pool area is disgusting and they dont give u clean towels,also the water tasted bad when i was making coffee and there is no water pressure at all in shower. i had great time in florida but i will never stay stay at comfort inn ever again thanks so much for a crappy living arrangements.

and told us to take a cab, which the motel would only pay up to 15.00.

The cab fare ws estimated between $18 and $24.
We ended up finding our own way back to get our car at the comfort inn.
We can not understand this because we pad for a service we did not recieve.

This is the second time this has happened from the same Comfort Inn.

I made reservation on line June 6, 2009. I arrived at the hotel on June 7, 2009 after 10:30 p.m. I was travel from MS to FL with two children. I was told on arrival their was a problem with my room. So the clerk called around to find another room for me.

4 persons / 5 persons with extra bed 0 139.85

Free High-Speed Wireless Microwave Refrigerator Sofa Hair Dryer Coffee Maker In Room.

I was told by Choice the Choice clerk the only room thay could find at the time was Econo Lodge Motel and that I will have to pay for it with my credit card because that will be the only way I will be able to say at Econo Lodge and the next morning to bring the bill and they will cover the charges. I was told it will be taken care of Monday June 8th when the manager comes in.

Choice Hotel said, they will cover the charges because of the problem I received at their hotel. But as of now June 12, 2009 I have received not refund.

I stayed there during a volleyball tournament with my daughter. I left behind a very expensive belt that I had just received at Christmas as well as a very expensive pair of liz claibourne jeans. When I called to check on the merchandise it had been logged into lost and found but guess what it could not be found and no one wants to replace what the employee or employees stole. The cost to replace the belt and Jeans is $150.00 and I cannot afford to replace them and instead have to leave without them.

When we first checked in, the girl at the front desk ignored us as much as possible. She apparently was the night crew and was speaking to the day crew about all the things that went wrong the last time she was left alone. Also, how her family are plumbers so she handeled the person's toilet over flowing all by herself, but could not stop the sink that's pipe broke and etc... When I asked her something about the restaraunt next door, she seemed aggrevated that I had questions. She asked me how long we were staying, we had prior reservations, but I still gave her our confirmation # and told her one night.

The confirmation # confirmed our one night stay, she gave us the two keys and continued talking. She handed me a sheet and a pen. I asked her what I was signing and she responded, "you are staying for one night at this price." I signed the paper. I again asked her a question about snack machines and she rudely told me where they were.

The room was beautiful and we enjoyed the room very much. However, upon leaving the clerk (a man) handed me a piece of paper asking me to sign, I looked and noticed it was the same piece of paper that I signed when I arrived. He assured me that the first one was for the reservation and that I would not get charged twice. When we arrived home that night I went on the internet to check my credit card balance and saw that in fact they had double charged me.

I spoke to "Ron" who was very pleasant and told me that it was just a hold and my card had not been charged. He asked that I speak with a "general manager" tomorrow as he was not authorized to release the hold. When I called the next day I spoke to "Shawn" who seemed mildly annoyed that I was calling him in the first place. As I was telling him what happened he cut me off, and said "yeah yeah I see it" I tried to explain to him that I think because the girl who was checking us in was not paying attention I may have been over charged. He immediataly took offense and instead of saying " I appologize for our mistake. I will take care of this" he began saying, "this in no way is our fault" and "it's no big deal it happens all the time". He started questioning me, like I did something to double charge my own account. He seemed to be very interogartive in his questioning.

I then went to tell him, that I did not feel his attitude was needed and he then threatened me by saying "well if you don't stop being so difficult you won't get your money back until next week." That is when I started getting angry. I asked him what he meant by that , and if he infact was trying to steal my money, since I only signed to one night and they authorized two nights but none of my paper work says two nights anywhere. He again said that it "was not their fault" and I said regardless of whose fault it was I would need it fixed. He then insisted that I call my credit card company and explain the situation and try to despute it.

I informed him that it was not my mistake and that by me doing the footwork it would resolve in the whole transaction taking longer. He then informed me that "he didn't care". He was rude, threatning and very condensending. He is obviously not a professional and has no buisness working in customer service. Here we are over 48 hours after the mistake was pointed out to them, and I still don't have my money back. Also, when I had first called and informed them of what happened, they were correct that the money was only on hold, however, the next day at around 11:00am they authorized it to be charged even AFTER I had made them aware of their mistake!

I was repeatedly chastised for using the priceline website to buy my night at this hotel. I was punished by being put into a smoking room, while the non-smoking rooms around us went empty all night. The hotel only had a handful of guests. The repeated verbal abuse at check in cornered me and frightened me. The only way I could have a non smoking room was to cough up another $15. I refused.

The room was stinky from smoke, the pool was cloudy and reaked of chlorine, the breakfast was very limited and after paying close to $90 for the room, I felt cheated.

My Grandma booked a church get together at this facility months in advance. I went with my Grandma to set up the conference room the night before the event. We were told we couldn't set up until 9pm because of a corporate party in the conference room. We got to the hotel a little after 9pm and were told my the front desk clerk,(who refused to give me her name on numerous occassions) that we couldn't set up until the morning. She eventually called her manager, Liz. We didn't wait for Liz to return the call to her, because we knew that we had previous permission to set up that night.

After we were there for about 30 min. the front desk clerk came into the conference room where we were and literally yelled at both of us and called us liars and told us that her manager was on the phone and wanted to talk to my Grandma. As she was yelling at us, she pointed her finger right in my Grandma's face. Liz wasn't any better on the phone and was also yelling at Grandma.

There was a customer in the front lobby the whole time this was going on and while the front desk clerk was checking in him to the hotel, she stopped 3 different times to yell at me and call me a liar. She said that there wasn't any party in that room that afternoon either. I asked her why the room was filthy and why there were about 10 pizza boxes stacked up by the garbage cans. She told me that there wasn't!!! The next day, we asked to speak to Liz because we were told we could have the weight room in addition to the conference, and weren't able to because the lock was broken on the weight room door.

We literally had to set up two stations for the party in the hallway. Yet, we were charged over $100 for this! Liz refused to talk to us all day and the only message to us from her was she was busy doing paper work. That night I called Choice Hotels International and was told I could expect a letter within 10 days from the manager, Liz. This letter never came. I called back again and was told they would send me $120 in free certificates to be used in the future.

I did recieve these eventually, but am leery to use them with this hotel chain again. I have never been spoken to so rudely by an employee or by a manager. I am leaving a lot of the words that were spoken by the front desk clerk and by the mangaer. We will never use this hotel again, for baptisms or for any other function we have used them for in the past.

I booked this hotel on line for my son and part of his family for the Holidays as I did not have room for all of them. Did it throught Hotwire. They had to change rooms three times because it was FILTHY. Bathroom had mold growing on it, carpet was filthy and althought they requested a smike Free room the whole place had the smell of a bar. Filled with smoke. needless to say I was very embarassed. Word to describe this place DIRTY< DIRTY< DIRTY>

We stayed at the comfort inn in Holbrook AZ. on 1-1-09. The carpet was filthy not just dirty, there was hair in the bath tub. the hair dryer and coffee pot did not work. We complained to the front desk and they said they would tell the manager. My last stay with comfort inn.

My credit card was charged $250.00. I called the Fulton Illinois Comfort Inns. I was told it was for smoking in the room. We did not. There was a party going on in, I believe, the next room (or possibly many cvlose rooms. I did hear that it was a 40th birthday party. Maybe they were smoking. They were loud, drinking, running the halls at all hours of the night.

To just charge someone's credit card (with no actual discussion or proof) because the hotel Thinks that this happened....is very very bad business. I have called the hotel and asked to speak to the manager. I am still waiting for the manager to return my call. As of yet, I have heard nothing at all from this hotel.

Reserved room 11/17/2008 because it was listed as a pet hotel. Pet fee was not mentioned at time of reservation but published information stated $7.00. Upon check-in 11/28 was advised the pet fee was $25.00. Desk clerk was unfriendly and detached re: fee inconsistent with published information. Also asked for non- smoking room and room reeked of smoke.

Pet fee overcharge.

Somthing I would like to bring to your attention. November 6-8th my family met at the comfort inn in Anderson Indiana. This included 6 familes from Michigan, Tennessee and Illinois which included booking 6 rooms. Prior to going there my husband called and reserved a non smoking king room and a non smoking suite. He explained that my daughter and I have severe asthma and could not be in a smoking room.We were told that both rooms were non smoking.

Upon arrival, the king size room was fine but the suite was filled with cigarette smell. When my daughter entered the room she immediately gasped for air and almost passed out.we went to the office and was told that it was a non smoking room and did not know that it had been smoked in but as my daughter entered the room, a fan was running and the window open. So they knew of this and did not tell us.

There were no other rooms available so my daughter, her husband, her 2 daughters had to stay in our room for the night.The next day I went down stairs to complain and the woman on duty was the rudest person I have ever encountered.No customer respect at all.The manager was there but said nothing, I stated I would not stay in a comfort inn again and she said Oh well, that's fine with me. If that is the attitude of comfort inn, there are plenty of other hotels and inns to stay in.

My daughter had to use her inhaler all night long.

I checked into jacuzzi room 130 at 2pm on 10/25/08. The room was filthy, had not been vacuumed and there were dead bugs on the floor. The jacuzzi tub hadn't been cleaned so I had to wipe out the tub before use. Also, the caulking around the tub was tearing away, and the cold water handle would not turn off without turning it alot. It kept spinning in circles and I had to find a happy medium to get it to turn off. Housekeeping came to my door not once, not twice, but THREE times in the first two hours of checking in trying to deliver me towels. Had they spoken English, I probably could have gotten them to clean out the tub. Upon the first interruption, I put up the Do Not Disturb sign. The second disturbance, I had to point to the sign on the outside of the door.

The third time, I was asleep and they came into the room anyway, just to deliver the towels I told them I didn't need. Around 6pm, I needed change and stood at the front desk for over 10 minutes without ever being acknowledged. There were people behind me waiting to check in, so I decided to go back to the room and order pizza. About 20 minutes later, I went back to the front desk to get change, and the gentlemen behind me were just being checked in. It took the clerk over 20 minutes to check in the guests that were already pre-registered to the hotel. As I was waiting at the desk to get change, my husband attempted to call the front desk on three separate occasions to inform them that we were ordering pizza, only to be hung up on all three times.

After dinner, I decided to take a shower. I believe there is faulty wiring in the room. I attempted to use their blow dryer, which I could not get to initially work. After switching the safety switch on and off a few times, the blow dryer did come on, but all the lights in the room flickered. The light above the sink where the blow dryer was plugged in completely turned off after making several crackling noises. I promptly turned off the blow dryer and unplugged it from the wall. I also noticed scorch marks next to the wall lamp on the left side of the bed's headboard.

At checkout, our stay got even worse. I was charged more than $60 over the rate of the room, and the Vicki, the front desk clerk attempted to double charge my account on checkout. When my husband's card wouldn't accept the second charge (the same bank account), she stated she credited one card then charged the other. When my husband asked her why she did that, it was "because I told her to" which I did not. She told me I would have to call my bank because it was their problem, not hers. I asked her to call her manager, and she refused to do so.

I asked her for the corporate number to see what could be done, and she ignored my request, telling me she was too busy when no one else was at the desk. Upon asking her again, she became hostile and rude, then called the police station once, then 911 because we were "unruly" then told us to leave because she had our license plate number anyway. I had to call my father-in-law to pay with his card. When he called the hotel, she put him on hold for over 7 minutes before hanging up on him.

When he called back, she demanded him to fax his photo ID along with other personal information that was not needed for the transaction. The day after checkout, I checked my online banking and it showed two charges for the stay. My husband then called the hotel manager, Pam, on Tuesday after my stay. He told her of the situation, and she said, and I quote, "You are a liar and I will not give you a refund." She kept interrupting my husband, would not listen to him, and called him a liar on several occasions. He asked if she would refund the stay, and she refused. She also said that Vicki was one of her best employees and had the best customer service skills of anyone at her hotel establishment. Pam refused to give us her last name, or the hotel owner's name. She said, "You'll have to come down here and find that out for yourself" and she promptly hung up on my husband.

I have requested from Comfort Inn, three times, an e-mail address to which I can forward a detailed complaint and photo's re. a very unsatisfactory stay. No response, to date. Their complaint submittal system will not accept a detailed submittal Anybody have a Corporate address for submitting a complaint?

Questionable, lack of housekeeping. Rude front desk person.

On Oct 3rd I checked in and was told I had to hold the room with a credit card. I said I was paying cash but that didn't matter. So I used my debit card. Then upon checking out on Sunday the 5th I paid cash. The total was $149.- I checked my checking account today and $172.02 was taken out. I called because I know sometimes they hold that money for 2 or 3 days.

First of all the girl was very rude and said that didn't happen. After arguing awhile she called her manager. She said her manager would call me tomorrow. Then she called me back and said as I suspected the money was being held. But then she said it would be held for 15 days. Now I paid cash for that room the money shouldn't be held even for 2 days because [they] have already been paid. There is no need to hold anything. But it is absolutely unacceptable to hold my money for 15 days. I want my money back now please.

This money [they] are holding is part of my house payment that has to be paid on Monday. So this has caused me to be late on may house payment which gives me bad credit and I have a $66.00 charge to pay.

After arriving at the motel, we checked and went right to sleep. The next morning, we noticed that the bathoom and shower were filthy. It did not look like the floor in the bathroom has been swept in months. There were piles of dust and hair behind the door. When we were in the breakfast room, the front desk and breakfast area attendants were shouting back and forth to each other about getting things done quicker and were calling each other hussies.

This was very uncomfortable and distasteful. When I checked out I was given a receipt for the amount I agreed to pay. the following day, I check my credit card chages and discovered that the motel had charged an additional charge of $18.60. I called and spoke to the GM. She denied that she had charged me this even though my credit card clearly showed the charge from Comfort Inn Washington.

She refused to check into it and told me I could call the police if I wanted to , she would do nothing to fix the additional charge. Customer service at Choice Hotels also said they would not help. The motel is privately owned and they say they cannot do anything to help.

We has the unfortunate experience to stay there for a family reunion that turned out to be terrible because of th e condition of the hotel and food served, or should i say the lack there of. The evelevators were so shabby, you wondered if you would make it to your room. We were on the sixth floor, and it smelled awful. There was evidence of mold, ceilings leaking, and buckets to catch the water. The carpets were in such bad shape, filthy, dirty, stained and damp, in the halls, you would never take your shoes off.

Upon arriving to uour room the floors, there were also in need of a good cleaning and vacumning. Our sink keeping backing up as well as our toilet. Thank God our room was'nt as bad as some of the others in our party. Although it absolutely gave you the creeps every time you had to leave your room. I have never been in a HOTEL than was so filthy, dirty and stinking. Something seriously needs to be done about this place, and for that reason I will never stay at a choice hotel again.

THe fee of 100 plus dollar per night was not worth it!

2 dirty rooms. fridge not working. red spots appered on both ankles. 2 bugs found and reported in room. request chemicals not be sprayed and they reportedly were.

discounted charges by $30 not enough in my opinion red spots on ankles just now getting better the fourth of sepember. sinus irritated. stess of the whole experience /embarrassed in frt of family that the room was dirty.

My family and I was invited to a birthday party on 8/23/08. The birthday party included using the pool at this hotel. I decided to get in using the cement stairs going into the shallow part of the pool. I had a hold of the hand rail and stepped down on to the first step. As soon as I did that i slipped and fell. The steps were super slippery. I injured my right leg and cut open one of my toes. I was able to get out and get a towel on my toe. One of the other members of the party was going to get in after I fell. I told her to be very careful. She was carrying her 1 year old in and slipped and fell also.

I hobbled in to inform Samantha at the front desk. She tried to tell me that the chemicals they use creates the slickness of the stairs. She also told me they had put non slip strips down on the stairs and that is when I informed her there was NO strips on the stairs. Samantha had me fill out an incident report which I did. She told me if I needed to go to the ER to call her and she will call the manager and they will cover the bill. Samantha also told me that I was the 6th person she knew that had fallen on those stairs.

After calling my husband to come pick up me and our children, I went home and Iced my leg and did the normal. I called Samantha and told her we were going to the hospital because it was not getting better but worse, and because I am only six weeks pregnant and am in a high rish pregnancy due to a couple miscarriages. She told me she was calling the manager and the manager would call the hospital to let them know I was coming.

When we got there the hospital still had not heard from them. The hospital did file the claim to them. Luckily everything is fine other than several days of not being able to walk and moderate pain. It is too soon yet to find out if they have covered it.

I booked a hotel reservation through hotel-guides.us for a 1-day stay at Comfort Inn (Choice Hotels) Samoset St.in Plymouth, MA for Saturday August 9, 2008. On the morning of the 9th I mentioned to my husband that I wanted to call the Hotel first to RECONFIRM our reservations as I had not received any emails regarding the reservation which I thought was odd.

I called the Hotel at 508- & advised I had booked a hotel room but was worried because I hadn't received an email so I wanted to confirm the reservation. After giving my name and info, she quickly found our reservation and said Yes,you have 1 non-smoking room booked with 2 beds, your all set. So we set off for Plymouth. We arrived at hotel around 11am & popped in briefly to ask when check-in was. They advised any time after 330. So, we went sight-seeing until checkin.

Upon checking in the front desk advised us that our reservation was CANCELLED! I advised WHO cancelled this?? I even called this morning to CONFIRM! She advised that it was not the hotel: Comfort inns,, it looks like it came from Choice Hotels. I asked if there were any other rooms available & there were not. I remarked that "I" did not cancel the room & in fact confirmed it this morning so where does this now leave me?

This was not my error. She explained nothing we can do as it was "not them" (comfort inn) that cancelled it. I was also asked "who i spoke with that morning" and of course I didn't take any names! I guess you cant trust anyone you talk to these days. No one at the hotel took responsibility for the phone call that morning but 1 young girl remarked to the other that "Maybe it could've been her but it was just so busy this morning" She got a manager on the line who indicated that she had 1 room available that is more expensive but the only one left and that she would give me the AAA discount. (Well Woopedy-doo because I "have" AAA so she wasn't doing me any favors.)

Because my 2 small children were looking forward to the trip I agreed to the room. Since it was an "executive" room I figured why not make the best of it & it'll be a better room anyway. Much to my disappointment, I had a very bad night because the room was RIGHT beside the Elevator which would ding all night & with noisy hotel stayers waiting for the elevator did not help & also what sounded like people filling their buckets from the Ice machines very closeby. So I paid much more for a room I didn't want because my room was

cancelled (NOT BY ME).

I think with good customer service I would have AT LEAST received that room as a replacement at the SAME price i had originally booked my room for. But I felt as if it didn't really matter to anyone that this inconvenience was caused by their company and noone seemed to want to acknowledge that because they kept referring to "they" cancelled the room. At the end of my stay checking out I was not even ASKED how my stay was (Isn't that a customary question to ask?) I guess they already knew the answer to that.

In any

event, I was very disappointed in the whole experience & will not be utilizing choice hotels in the future.. there are many more "choices" out there who will gladly welcome my business. I'm still young & have many more hotel stays ahead of me. Choice hotels will not be my next choice. A disappointing day-off. Had to pay more for a hotel stay because "someone" (NOT ME) cancelled my reservation and I was never advised even after i conirmed it several hours before checking in. Paid much more for an "executive" room that was probably the worst room I've ever stayed in my life. I feel it was probably a room they had empty because noone else wanted it.

My mother and I stayed at this hotel on 4 July 08. We woke up to bed bugs crawling on both of us. I took several of the bugs to the front desk and showed them to the shift manager. I was only given a 50% discount for the night I stayed there. The worst of this was that later that day my mother and I noticed that the bugs had gotten into our luggage. It was costly and quite disguisting to get rid of the bugs.

I have left several message asking the manager of the hotel to contact me but, he has not done so. On 6 August 08 I received a letter from the manager giving appologies and a 50% off coupon to stay at that hotel once again. I am very disguisted with this whole evolution, and disappointed that the hotel manager is not willing to speak with me.

Drying cleaning all of our clothes to get rid of the bugs.

I've become stranded in Colville, Washington, as I broke my leg on Friday August 1st. After a couple of days at an awful hotel without running water or telephone, I was able to book a room at the only hotel chain in town that wasn't local and booked: The Comfort Inn. Money isn't an issue, my company is paying for everything until I can travel again, but I could not get a room for the following Saturday because the hotel says it's booked, as is everybody else.

There are no contigencies for emergencies, they have been and would continued to be paid, but here's me, with a broken leg, 2200 miles from home, with two cats, and unable to travel, being forced to vacate in a few days when my condition has worsened in a few areas. I contacted Guest Relations, who put me on with a guy named Jamie. He explained that there was nothing they could do, and told me, "What do you want me to do? Call them up and tell them to cancel a reservation? I can't do that." I asked for him to put me on with someone above him, and he refused, suggesting that "Maybe you should contact a church..." like I was some charity case. I told him that was unacceptable, and to once again put me on with a supervisor, and he hung up on me.

It would seem that if they're worried about losing a customer, especially one who's room has been nearly a thousand dollars for the week, and who has a broken leg and can't travel, that it would be the person just coming in for a day. It wouldn't be polite of them, I understand that, but surely they can do it, and just aren't, preferring that someone who is seriously injured be kicked out of their hotel and basically not being a good corporate citizen. Perhaps I'm off base here, but I have stayed at a lot of hotels, and indeed when I've been in a tough spot, there have been ones that have bent over backwards to help. What will result is that I'll be left to sleep in my truck, and possibly and infection to the contusion above the break, which is a non displaced fibular fracture, will occur.

My bed and my son bed was full of bed bugs. Surface was ok but after the lights went out and we laid down, We was covered with them on us. I have photos of mattress and sign statement from Tara stating that room was infested.

Have not been able to sleep or eat. Have rashes and bump frombeing bitten. Constantly itching. Can not sleep in another hotel.

On 26 July 2008, while in San Diego California, using my credit card, via the webiste, successfully reserved a room at the Comfort Inn for my parents, who were preparing to travel from Pinewood SC to Columbia SC the very same day. Happy that I was able to reserve a room at the Comfort Inn & Suites, since it is located near the VA Sleep Medical Center on Garners Ferry Road, where my parents had to drop my brother off for an overnight medical evaluation. After reserving the hotel room, I immeidately received a confirmation via my email with a confirmation number, that I relayed to my mother, so she could present it to the Hotel Staff upon their arrival.

My mother and father arrived at the Hotel between 6:30 pm & 7:30 pm, July 26, 2008. While at the front desk of the Comfort Inn, my mother called my home via her cell phone, relaying that Hotel Clerk, Mr. Jeffery Bugsby or Bugsy, informed them that he had to have physical custody of my credit card, so that he could swipe it. Since I was in San Diego Ca, that was impossible. To save my mother's cell phone minutes, I contacted the Comfort Inn from my home phone in California. After a number of rings, Mr. Jeffery Bugsby or Bugsy, finally answered and informed me that my online confirmation number only reserved the Hotel Room. Mr. Bugsby or Bugsy, further stated, that reseving the Hotel Room, didn't mean the room was paid for.

Having traveled abroad in on numerous ocassions in the past, I informed Mr. Bugsy or Bugsby that I am quite aware of this. Mr. Bugsby or Busby informed me that he needed to have physical custody of my credit card, in order to swipe it. Knowing this was impossible, seeing that I was in Califorinia, I requested the charges to be placed on my credit card just as I have done so many times in the past. Mr. Jeffery Bugsby or Bugsy insisted that he could not charge my credit card unless he had physical custody of my credit card. Getting no where, when I asked to speak to his manager or supervisor, Mr. Bugsy or Bugsby, stated, My manager won't be in until Monday (July 20, 2008).

When I attempted to verify the spelling of Mr. Bugsby's or Bugsy's last name, Mr. Bugsby or Bugsy abruptly stated, I will transfer you to our corporate office, without a chance to aknowledge his recent comment, the next thing I was hearing, is same music I heard, when I placed my call to Mr. Bugsy or Bugsby, indicating that I was placed on hold. Not more than 10 -15 minutes later, I was able to successfully reserved a room for my parents, at another hotel not far from Comfort Inn.

My parents are old and had to drive 49.34 miles, 1 hour and 12 minutes, and this place unnesscary stress on them After reviewing the Comfort Inn Website, I could find nothing the mandates that Comfort Inn Mandates that they must physical custody of a consumer's credit card. If the credit card was enough to effect a reservation, why is it not good as payment for a room at Comfort Inn. Even the Comfort Inn's Website identifies a credit card as an acceptable payment method.

I recently visited one of the Comfort Inn hotels in Columbia, Mississippi from July 18th - 20th . Upon my arrival, I was very excited to be staying in this hotel because my family reunion was being hosted in Columbia at the time and most of all of my family would be staying in the hotel. I was immediately disturbed when I found out that there were only stairs to accommodate guest to the second floor which was where my room was. I have a lot of elderly members in my family and I did not understand why there was NO ELEVATOR! The Americans With Disabilities Act states that the regulations are set percentages for the provision of wheelchair-accessible rooms, bathroom, and elevators to accommodate.

On another note, I got to my room and was taken off from the fact that the bathroom looked a mess with mold in the corners of the wall, rust on the toilet, and I kill a spider Friday night in the bathroom.. On Sunday morning, I woke up in pain and realized that both of my ankles were swollen with bits. I looked down and had to big whelps on my ankles the size of a quarter that stretched horizontally causing bruising. They itched and hurt very bad. I know I was bit by a spider in my sleep.

I am very upset because the condition of the room and further more, the scares that has been left on my leg because of filthy hygiene of the hotel. I WILL NEVER STAY THERE AGAIN! This experience has turned me off on all Comfort Inn. I look forward to someone explaining to me what will be done in this matter!

I reserved a room in Memphis Tenn for 4 July and was unable to solidify transportation for this trip. A week later I noticed a charge on my credit card from the hotel and contacted them immediately. After discussing this issue with the manager, I informed her that the personell at the front desk did not informed that my credit card would be charged. If they had I would have not confirmed the room...and/or I would have called and cancelled. I explained that I am a ret/disabled vet and do not have this kind of money to disregard. I asked her to reseach the matter and contact me with additional information. I called back at least 3 times...and she assured me that she would contact me with an answer.

A week and 1/2 later I called her back to inquire as to why I had not heard from her and for an answer/explanation as well. She said the charges stood. Most of her answers were well sorry etc. I expressed concern because she assured me she would be contacting me back. I also expressed concerned because the staff did not inform me nor my husband about his policy...if so, we would have not reserved the room. I asked Mrs. Heide for the number to corportate office. I was given 2 bogus numbers and decided to research myself on the website. I believe it was very inappropriate for this information to be provided to me if it was not accurate. I I also believe that Mrs. Heida should have also been more open to accepting that the staff needs to be aware of the information they need to provide to the consumer.

Lastly, I should have been contacted prior to these charges been charged on my credit card. I am very disappointed with Mrs. Hiedi's attidude and with the promise she made to contact me on more than one occassion and failed to do so...with a response of well. After a lengthy discussing, Mrs. Heide hung up on me.

On June 18th, 2008, my family and I had a reservation made by the Los Angeles Visitors Bureau to the Comfort Inn City Center by Hotels.com. After checking in, we walked up to the room, noticing a strong smell of urine in the hallways and the elevator. After opening the door to one of the rooms, my daughter noticed bugs all over the bathroom and entryway.

After calming the kids down and grabbing all of our bags, I went to the front desk and told them we could not stay here because the kids were freaking out over the Bug Hotel. The lady gave me the company line that she would talk to the manager tomorrow and they would refund our money. That didn't happen. Now I received a letter from the manager calling me a liar stating he inspected the romm and there was nothing wrong.

Tramatic kids on vacation, had to drive all over Los Angeles to find another room, trying to get my three hundred dollars back.

Iwas given a king sized bed that was so high off the floor my toes would barely touch the floor. A low end table on either side of bed and a wall lamp beyound each end tabel. If I were a 7 foot king with long arms I could not have turned off the light without getting out of bed. It was not a comfort to stay there. I am not looking for atty, just wanted to be heard. I found no 800 phone number on web to complain to. thank you

I've been staying here on business for the past three weeks. Our van had not even pulled in the driveway when the hotel manager came running out at us, mad that we had sent some packages to the hotel before our arrival. After waiting an hour to get checked in, with mattresses covering the entire lobby, i walked into a room with no internet, fridge or microwave, or towels. Ok ... I've stayed at crappy hotels before, but the rate they were charging for a hotel they didn't even inform us was under construction is another thing.

The Free Breakfast was hard boiled eggs, stale english muffins and juice concentrate you had to mix with water. Banging upstairs and in the halls at all hours, and a severely unfriendly hotel manager were nothing compared to the $440 hold they put on my credit card when I booked an additional room for four nights. Mind you, they NEVER told me about this hold, or I would have given them my credit card instead of my debit card that subsequently OVERDREW my account - costing me over two hundred dollars in fees that I'm sure Comfort Inn is not willing to pay back to me.

$200 dollars in overdraft fees, no money for FOOD, EXPENSES OR MEDICINE (and I was sick!) for an entire week when I'm 3500 miles from home!

My daughter and I stayed at this Motel and was so disappointed,it almost spoiled the whole trip for us. After a wonderful day on the beach, we dreaded having to go back to our room. If it hadn't been prepaid by Expedia.com, we certainly would have left and gone elsewhere.

The room was really filthy the day we arrived. The walls were covered with smashed spiders, which we found crawling every where. Upon arriving, we wanted to phone home because our cell phone would not work in that area.We had to use the room phone,and of course it was broken,along with the alarm clock, and also the coffee pot.

The room doesn't have a bathtub so one needs to use an old filthy shower stall. Upon inspection, it was filled with hairs, and the water stunk like sewer water. There were big holes along the bottom of the walls which I had to block up with toilet paper for fear that spiders or earwigs would come crawling out of them.

As for sleeping, if you were brave enough to shut the light out,the pillows and sheets were very loud and crinkly and it was extremely noisy all night long. We paid over $100.00 a night for this dump! The only good thing I can say is that the young lady at the desk was very nice and the breakfast was ok if you didn't mind cooking it yourself.

Spoiled our trip knowing we had to go back to sleep in that horrible place.

Let me say now, we have stayed in other Comfort Inn motels and used Expedia's services and both have been just fine.

It had been a long day, and a lovely trip. We were tired and just wanted to get unpacked. Upon entering the room we soon realized there was absolutely no where to put our suitcases; we had only one each. My husband went down to the desk and asked if we could borrow 2 luggage racks. The woman said they didn't have any. Then she shrugged when my husband ask what we were suppoae to do with our things. I doubt if we were the first to need a rack.

The toilet was in the bathroom with the shower and there was no exhaust fan. And no, there was not one of those silent systems, on all the time.

The final insult was having a double bed to crawl into after a long day. Our reservation clearly states, "1 queen bed." We decided trying to find another motel and having to pack up would only eat into our sightseeing and agravate us even more.

On June 7th 2008 my 3 grand children and I spended the night at the Comfort Inn Suite of Athens in room 212. I paid $96.44 cash for our stay. i used my Visa debit card to hold the room. we checked out on June 8th. on June 10th my Visa debit card was charged $150.00 by Comfort Inn Suite. When I call the hotel to find out why I was charged this fee I was told that some one had smoked in the room. I explain that I was traveling with my 3 grand who range in age from 10 to 2 and I did not smoke. The only one that smoke in the room was the man person who came up to fix the toilet.

They told me that I had a no smoking room and I was responibile for any one who smoke in the room. Since I did not report that the repair man smoked I was responsibile so i owed the $150.00. When I asked for a manager I was told I had that a manager could not help me there was nothing that any one could or would do for me. I have made several calls. and wrote two letters. Please see can you help me. Thanks

I was on vacation with my four children and was coming back from our trip to cocoa beach florida. We stopped at this comfort in excited because all the comfort inns we had stayed in up until this point had been fabulous. we got to our room and the beds didnt look real clean but we were tired and didnt give it a whole lot of thought. we had asked for a rollaway bed and the matress had what looked to be urine stains all over it, they had sent us two flat sheets so we wrapped the matress up real well and layed down on it anyway.

we had driven for 9 hours that day and could not drive no more. I got up the next morning to make coffee and the coffee pot was filthy and there was a dirty filter still in it. I started to walk out the door to go get a soda and noticed there was cockroaches running up and down the walls. Needless to say I will never go back there again and am ashamed I let my children sleep there that night. This ruined a perfectly good vacation.

Fifteen days later, we see a charge for first night (as it should be if we haven't cancelled and didn't show) for 7 rooms on our account. We called the hotel requesting a refund, and got told that we needed to talk to Oscar but he wasn't there until Monday (this was a Friday). Called on Monday, got put on hold and was told to leave a message that they would relay. A couple days later, called again and the lady pulled the reservation information only to say we need to talk to Oscar again and that shell take a message.

This really looks like a scam of getting people to not being able to cancel a reservation and charge the first night no matter what. Not really good. We even have record of the call made days before the first night of arrival - that is what's REALLY weird!

I made an online hotel reservation on 21 Mar 08. The online price was $175 per night and I was required to stay for a 4 night minimum, due to the NCAA championship. I reluctantly agreed to the increased cost and the pre-set nights' stay, because I wanted to visit my daughter whom lives in San Antonio. I arrived in TX on 4 Apr 08 and went to the Comfort Inn that I thought I reserved, only to find that I had reserve a hotel on the other side of town. I went to the other location and asked if I could change to a different location, because it was closer to my daughter and because I didn't know the area, so I didn't want to stray to far from my comfort zone. I was told that I couldn't change and I would have to be charged for the entire stay, $817.25. I said that I would have no choice but to stay there if I was going to be charged nonetheless. The clerk asked for my credit card number, and I told him to use the one he had on file. He said that he didn't have a card on file, so I asked, how was I going to be charged. He concured that I couldn't be charged, so I decided to reserve the correct hotel across town, for the cheaper rate and the correct amount of nights.

I wanted to ensure that I didn't get charged at a later date, and the clerk realized that he in fact did have my credit card number; however, he allowed me to look at the computer screen to show me that he had not charged me. I asked that I not be charged since I had made a mistake, and he said that they have to charge me, because those were the rules. I asked for a manager and he said that she was not on the premises. I accepted the room, since I didn't have any other choice. I returned to the hotel room later that night, after getting my daughter's belongings from her mother's home and became lost within San Antonio for 2 hours, with my 3 year asleep in the back seat. Needless to say, I was not happy, being in a strange city, with no cell phone or contact, because my daughter's mom had since went to Dallas. I arrived at the hotel and spoke to the manager and asked were there any exceptions to the rules, so that I may move to a different hotel, to avoid the same problem from happening again; and I was still told that the rules were final. I asked if I would be charged in the event of my untimely death, and she said yes.

I asked Jackie who could I speak to that was above her in management and she gave me the 800 number for Choice Hotel International. I placed a call to the number and made a formal complaint. The gentleman on the phone said that it was ultimately up to the hotel if they'd charge me and the hotel told me that they had to charge me, because I booked it online. I went to sleep that night and the next morning, my daughter pointed out the bugs that were on the carpet. Upon further investigation, I found approximately 20-30 insect in the room, on the walls, and blood spots in the bed. I took numerous photos and even a couple of video clips documenting the insects. I killed several and decided that I was not going to keep myself nor my daughter in that room any longer. As I packed, I ask a housekeeping memeber to look at the walls and let me know if that was normal in their establishment and she said no. She went to the office and retrieved the manager(Jackie) and showed her the blood on the walls and the crawling insects. Jackie said that she would go back to the office and see what she could do, and that she'd call me momentarily. After I finished packing and waited 15-20 more minutes, I grab my child and went to the front office, where Jackie was mopping the floor. She told me that I would be refunded, and the same male clerk from the day before, typed on the computer and had another young lady from the back also type on the computer. After a moment, they gave me a reciept to sign that was supposedly going to refund my entire stay.

I was satisfied with the prompt attention to my concern after they say the bugs; however, I'm frustrated with the fact that less than 24 hours prior I asked were there any exceptions and I was told no. I am in the USAF and I came from Okinawa Japan to spend the weekend with my daughter, and this hotel establishment did not show any empathy or do anything to address my issues, until they saw bugs in the room. I think they were trying to ensure that I stay quiet and keep any negative publicity from their doorstep. I have since recieved a letter from the customer service department and it is substandard. There is no point of contact and it does not fully address my concern.

I am now having some form of skin rash or outbreak and I hope and pray that it's not from that room. I've seen the doctor at the Air Force hospital and it's being monitored to see if it worsens.

My experience there was decent, until I made the mistake of accidentally leaving my laptop in the room. As soon as I realized, I contacted them; they informed me they had it and would mail it right away. I gave them my credit card to charge shipping. I never received it, and made multiple calls inquiring about it and was always told to call either that evening, or the next morning, and multiple times was told I would receive a call back. The calls back never occurred, and not once was anyone able to provide any assistance. They eventually told me they did not have it, this being after they confirmed it was there, and told me they would file an insurance claim.

The insurance claim was subsequently denied because no one at the hotel ever remembers speaking with me. In other words, no one wanted to lose his job. The hotel itself was sub par, and the customer service the worst I have ever experienced. I was staying there on gold club membership with Comfort Inn: I would hate to see how they treated their non-preferred customers. I would not suggest staying at this hotel, and if you do, lock up your valuables!

I am a student, and this happened right before finals, luckily I had my files backed up, but completing the last few weeks of school with no computer was challenging. In addition to having to shell out for another macintosh, I also lost all my data on my computer. THIS WAS DEVESTATING!!!

A few months ago I planned a trip to Universal Studios in Orlando Florida. I called the Comfort Inn directly to make sure they had the amenities offered on the computer. I was told that there was free constant shuttle service that ran all day long from 8 AM to 2 AM. When we checked into the hotel on 1/6/08, it was brought to our attention that the shuttle service only ran 3 times in the morning (which we missed because we checked in after 11 AM) and there was no shuttle service late night, it is only offered on Thursday, Friday, or Saturday, which were days we were not staying there. We were told one thing and got another. Basically we were told appealing information to get us to stay at the hotel.

We paid about $70 dollars for transportation to and from Universal Studios and were only able to take the shuttle bus once. I went to the front desk 2 times and there was no GM or Supervisor to assist me. After returning home I spoke with the GM. Robert Gedeon (the GM) will only take 10 percent off of my bill and refuses to take any further action. I am very unhappy with the services I received and refuse to pay the pay that I am now responsible for.

On arrival, requested a King Handicapped room (in Harrison, AR), not a problem, signed in got the key and directions to room. Upon arrival at room, discovered in midway to the back of the facility with deep curbs and zero ramps anywhere close by. drove back to office and after some discussion why place a handicap room in such a location, we accepted a non handicap room only to find out that the only ramp available was at the front door.

We had to unload, come back to the front to the ramp, then follow the fence around the swimming pool and down the sidewalk to access the room. We were not told on check-in that this room could be accessed through the inner hallway. However finding the inner hallway, we noticed that there were steps down each level of this motel that was built on a sloping lot.

The clerks had a tendency to be argumentative as to the accesibility laws providing access for the handicapped.

I have stayed at Comfort Inns frequently over the years past. This experience has left a sour taste. Nedless to say, our stay was not at all satisfactory.

My husband and I traveled to West Mifflin, Pennsylvania during the dates of 10/26/07 10/28/07 to attend a family funeral and booked a room at Comfort Inn. The condition of the room (Room #400) SEVERELY violated several health codes. I have never stayed in a filthier or smellier room. The front desk hotel staff (NIJEEN) was unwilling to resolve our complaint satisfactorily even after housekeeping inspected our room, agreed with us and verified what they called disgusting issues within the room, bedding and mattress. Examples are a huge urine stain on the mattress pad, mold in the bathroom and dirty fixtures. Housekeeping did apologize to us; I was informed that a previous guest also complained about the room--that the mattress was damp with urine and she had to change the bedsheets.

We were told there was no manager on duty all weekend, no way to contact a manager and told repeatedly that a manager would be the only individual who could resolve any issues. The front desk informed us there was nothing they could do and the problem must not be that bad since we stayed the night. Where were we to stay while dealing with a family funeral during the day and into the night? We have filed a formal complaint with Choice Hotels (1-800-4CHOICE) and have contacted and filed a complaint with the Allegheny County Health Department.

Our credit card was charged for our stay even after we refused to pay and refused to sign the bill.

My stay at comfort Inn in Los Angeles on 7/1/07 was a terrible experience. Not only the workers there Stolen my camera which was left in the room, but they also robbed me of money by using my credit card and charging it three times already for the same room.

On 9/16/06 we had bed bugs in our beds at the LAX Comfort Inn. We were forced to leave at 12:30 AM. David had to receive medical attention when we arrived in Kaui. He received hundreds of bites all over his body. Choice Hotels and Mr. Patel refuse to fully compensate us for our expenses and pain and suffering.

We have sent them bills,photos, and medical documents. WE received a check for $300 and we were asking for $902.02.We did not agree to a settlement for $300.

would not give us a room because we were within a 50 mile radious of our home address,and would not accept cash,we were celebrating getting engaged,and we had to drive 150 miles back to mars hill and then stopped @ another comfort inn around 1:30am and they took cash and it didnt matter where we were from,i feel as if we were discrimmanated against,it costs us more in gas,plus loss of sleep,and it ruined what could have ben a wonderful and memorable night for me and my fiance.

In evaluating my credit card bill I came across three ernoneous charges from Comfort Inn. I pursued each of these but because they had my credit card number and address they did not reverse the charges.

My question is does Comfort Inn just shift the number from one hotel to the other and say you stayed there or were a no show? Some of the towns I stayed in were towns I have never even heard of.

I made a reservation for a non-smoking king room for a wedding we were attending in Mentor, OH. When we got to the hotel we were told that they were over booked and didn't have a king. We had no problem with this and were willing to take double beds. At that point the desk clerk walked away and another came up to finish our check in. He asked if I wanted a king. I said, yes. He gave us our keys and we went to our room. This room was a smoking room that smelled worse than an old bar and a bad air freshener.

My husband said that the headache he got just walking in the door wasn't going to cut it for the next three days. I fully agreed so I went to have our room changed. Once again I was told that they had overbooked the hotel and didn't have many choices. I said I didn't care as long as it was a non-smoking room. We were then put into a handicapped room. When we got there we found the hallway to smell, but we figured it wasn't the room so we continued. When we opened the door to the room we found the carpet wet /moist and the room to be very humid.

We later found out that Mentor had flooded and the hotel had too. We were placed on the same side of the hotel as the flooded rooms. This would account for the humidity and smell in the hall. As we spent a couple of minutes in the room we were very unsatisfied with other things. We ran out of toilet paper and it wasn't replaced when the room was cleaned. The bathroom floor had dirty footprints from the moist carpet and our shoes. The floor was never cleaned the entire stay. If you walked on the carpet with socks they were dirty by the time you sat. The lobby was filthy as well. The carpet wasn't vacuumed the whole time we were there. You could tell because there were smashed crackers there all weekend. I am not sure if this hotel was a franchise or not, but we were so disappointed that we will not be staying with Comfort Inn again.

My husband, daughter and I arrived at the Comfort Inn of Port Clinton 8/03/06. We checked in went to our room opend the door to a so so room. The farther into the room I went it became worse. Spider webs all around the edge of the ceiling and windows,dead gnats and other insects on all the furniture. Big spiders crawling along inside window sills. Went into bathroom found we didn't have any towels. Husband ready to call the front desk, had to clean phone off before using it. reported our problem, they said they would send someone up.

Husband and I had already started wiping things off. We also found trash behind furniture that had been there a while. Decided we would stay because few hotels had rooms available. That evening we had to kill more spiders. Got up the next morning to find more spiders around ceiling. Husband had just about had it said we were leaving. About that time a big centipede crawled out from behind curtains. YUCK!!! Went to front desk to leave and complain. She looked at my husband and said Don't you have spiders where you live. Didn't matter the room was filthy also. She also smarted off to me. I don't go around and check the rooms. Obviously no one else does either.

Decided to head toward home and stay at a hotel for the night. That evening I was getting my daughter ready for bed and she had bed bug bites all over her bottom and on her chest. She had slept on the sofa bed at Comfort Inn. Took us all weekend to explain to front desk what had happened at their hotel.Finally on Monday we were able to talk to the general manager. She finally decided she wouldn't bill us. Moral of the story: Check your room before you pay!

Our 4 year old is very leery now about going to bed. Can't blame her, we are too. Creepy experience.

From the time my family and I walked into the hotel in Charleston, SC, it was horrible. Upon arriving we waited for a while because the front desk was very understaffed (one person helping customers and answering the phone). When it was finally our turn, we checked into our room only to find that someone else beat us to it. We walked into a used room.

After quickly turning around, we went back to the front desk for another wait. When it was our turn again, the young man assured us that it was our room despite telling him that there were clothes lying around. After a few minutes he said that the maid had not removed some clothes that someone else left and that he would have someone do this immediately, I told him that I wanted a new room and not one that was clearly being used. He agreed and placed us in another room. Upon entering this room, I noticed that there was no refrigerator or microwave, I clearly stated when making the reservation that I had a 7-month-old baby and needed a refrigerator, microwave and crib. Of course one had to be found and brought to us, unfortunately we never saw the crib.

The next morning my family and I left at approximately 11:30 a.m. determined not to let our vacation be ruined, only to return at a 5:30 to a key that no longer worked. Once again I went to the front desk and found out that our room key was deactivated when another was activated to give to another couple who ultimately walked into our room just as we did someone elses the night before.

The young lady reactivated the key and I went back to the room while my husband and my children were standing outside in the hot sun waiting. When we walked into the room much to our dismay at 5:45, the room was DIRTY!!! NO BEDS WERE MADE! NO TRASH WAS EMPTIED!!! NOTHING!!!! This was it, I headed down to the front desk to speak to the owner who was on the premises. When I told her of all of the problems, she was very nonchalant and said that she would have to look into them, not one time did she apologize for any inconvience this has caused. She said that she would send the manager to come clean the room, I told her that I did not want to leave again while someone cleaned my room I wanted another room, as a matter a fact, I want another hotel.

She agreed that she would check me out and she called the Quality Inn who said that they would take my family and I. After leaving the hotel I realized that I did not want anything to do with this owner or her reservations in another dump so I stopped by a new Comfort Inn & Suites, explained my awful situtaion and they housed me immediatly at the same rate that I previously had, and it was beautiful and relaxing and I regret not going there first.

I called and had two rooms reserved in Charlotte, NC, for two nights-July 7 & July 8 2006. One for 3 adults and one for 2 adults and 2 children.We were going to Carowinds Amusement Park. When we got there the rooms were disgusting. One still had trash in the cans and an opened bar of soap on the bath tub.There was hair in the floor, tub and on the counter in the bathroom. The other room was even worse. There was hair in the bathtub on the counter and in the floor. But the worst was finding the stain. A HUGE RED WET Stain on the carpet between the beds. I found this stain by stepping in it Barefoot.{Very Grossed OUT!}

When I complained to the front desk they sent someone up to check it out. Two men showed up with No cleaning supplies. Not even so much as a wet rag. And One guy rubed the stain with his bare hand and SMELLED IT and informed us that it was ONLY KOOL-AID.But It wasn't MY KOOL-AID{or Whatever else it might have been.} He had some real guts to smell it. No effort was ever made to clean it up.

I carry disinfectant wipes when I am out and it is a good thing I do. I had to clean my own rooms. Then when we got ready for bed I turned down the bed for my son. I was horrified at what I found. The blanket on the bed had what appeared to be BLOOD on it. I stripped the beds and threw the dirty blanket and bedspread in the floor. Needless to say we checked out after only one night and checked in to a MOtel 6. It was so much nicer and cleaner.Comfort Inn needs to hire MOTEL 6 housekeeping for lessons.

The first night we were there we were placed in a non-smoking room as we requested. We walked into the room and were overcome by the thick scent of cigarette smoke. My husband is allergic to smoke and he was having a dificcult time breathing. Also there was a blood stain on the sheet on one of the beds, the bathtub had hair in it, there was hardly any toilet paper on the roll, and we only had enough pillows for 3 people when there were 4 of us in the room. We called the front desk to report our concerns and then we went to dinner.

Upon our arival, our sheets had been changed and we got another pillow, and they had sprayed air freshener, but nothing else was touched. We pulled the comforter back to check the sheets and to our suprise the new sheet had a blood stain on it as well. We could tell that it was a different sheet and the the bed had been changed, but this is still unacceptable!

Where to begin. We had a 4 day nightmare in Tridelphia, WV. Hookers roaming the halls and walking around the pool while the children swam. Dirty sheets, no towels, stale food, bugs, no security. Doors were found propted open in the middle of the night and most of the day. One woman had her purse stolen. The police were called regarding the hookers but only after 2 days of complaints. They advertise a family hotel - but this seems to be absurd. They advertise a 100% gaurantee but only if you report it to a manager, and there are no managers on-site to speak with.

The rooms are obviously used by the hour and the condition of the rooms and stains on the furniture confirm this. This was the most disgusting experience of our lives. They should call it what it is - a brothel - and stop trying to pretend they run a hotel chain.

While descending a metal stairway from the second floor room we had stayed at the previous nite the welds on one of the steps broke loose and caused me to fall. My wife called out to a maintence man who was at the location and told him a step had broken. His response was: nothing I can do about it right now but we were aware of the problem. Damage: injured shoulder and wrist, broken laptop computer.

I checked in on May 27th (in Colorado Springs, CO). First, the room was not ready so it was a rush job and not done very well. I was there for a seminar which was held across from the front desk. During our seminar the front desk had no attendee for about 75% of the time so the phone rang off the hook and was quite a nuisance. There were unhappy customers arguing with the clerk when she was there. It seems the customer is never right anymore.

The next day my room was not done when all I asked for was towels, trash to be dumped and beds made. I had asked to check out between 1pm and 2pm on the 29th and the clerk said that would be okay and they would not charge me. On the 29th my son turned in the key cards at 1:45 Pm and then immediately joined me in the seminar and told me that he checked out. I have ten other witnesses and other unhappy customers.

I just got my credit card statement and they charged me for three nights rather than two. I called them on it and the same clerk who was new to the job answered the phone and basically called me a liar. The people that put on the CARE seminar that weekend (Christine Hagan) were also planning on putting in a complaint, but the hotel manager was never there and would never talk to any of us on the phone and they would not give the main Comfort Inn phone number to lodge a formal complaint. I am not usually one to complain, but I feel I and others were treated quite rudely that weekend and the motel was being run quite unprofessionally.

I reserved a suite (in Mountain View, CA), only because they said there was only one suite left out of all the rooms. It was supposed to be a king, plus a king pull-out, NON-SMOKING suite with a giant jetted tub. My son-in-law was graduating with his MBA from Santa Clara Univ that Friday night (6/17)...we weren't going to miss it, so I took the only room in the place for 3 nights (6/17, 18, and 19). We got there, and my son and I were practically knocked back out of the room upon entering for the smoke odor, to which we are both allergic. I complained, and to my surprise, they had another room available!

I was surprised because I was told the place was completely sold-out, save this suite @ $159/nt! We needed separate beds, and the room they offered was a single king – not acceptable. Vishal offered to discount the rate to $95 for Friday night, since we also got in after 10pm, and he would have the room aired out and ozoned the next day. Not only did the smoke get into the room, but into the bathroom as well. It NEVER was aired completely out, and the TV worked only sporadically, and the people in the room above were dropping things on the floor (our ceiling) at all hours of the night. The overall stay was one of the worst I've ever had in 30 years of business and personal travel.

Incidentally, I preferred Comfort Inns until this experience. Raj offered a discount on the next time we stayed because he could not do that on this stay, for some reason. In my opinion, he was making sure they got their money, but we didn't get the value - that's for sure! At a minimum, I think I deserve the discount for the entire time we stayed - I'm not a freeloader, so I don’t think it should necessarily be free, but I feel were duped into getting the suite in the first place, and then not really given what we paid for.

I stayed at the hotel as a member of a wedding party for a friend. On arrival i noticed the hotel smelt of pet urine. The hallways were very hot and the sheets in our bedroom had stains on them. The g.m was rude and cursed at members of the wedding party over a missunderstanding and threatened to kick the whole wedding party out. he didnt want to know what really was going on, he just wanted to curse and scream and shake his finger in our faces. He wasnt even dressed in his work cloths. he was wearing a t-shirt with holes in it and shorts with flip flops on.

He wasnt very professional or nice. He cursed at the bride, the grooms mother and other members of the wedding party. He upset the bride and groom so much that they left the hotel that night. He ruined my friends wedding night for no reason at all. then the next day the staff was overheard talking about that evening. All in all i wouldnt stay at that hotel agian. It was over priced, dirty and the staff is extremley rude. Dont waste your time or money staying at the comfort inn south, Nags Head, NC.

Went to the Hotel (in Clarks Summit PA), it was about one in the morning. Our son just went right into bed. Upon unloading our things and looking at the actual room it was filthy. It was a non smoking room that reaked of cigarette smoke. The bathroom had feces on the toilet. The bathroom floor had not been swept or washed. The tub had everything imaginable in it. The room was covered in dust and an oily substance on some furniture that was so full of dust it looked like it had fuzz growing from it. We tried to use the air conditioner to get rid of the smoke smell and the room filled with the stench of urine. So we had to turn the air conditioner off. Our son was already asleep so we didn't change rooms. When we mentioned it the next morning nothing was said except we would have changed rooms for you. When I said it shouldn't have been like that in the first place, I got no response.

Upon entering room #124 (in Rocky Mount NC) @ 10:00p.m. on 1/15/06, rug was dirty with leaves and some mud, food on floor by night table & crumbs on table. Been driving 14 hours decided to make due as we were told we were getting the last room. Readied ourselves for bed then found toliet had feces on it and the seat appeared to have been chewed on by a dog. We would not let our 3 pound dog walk on the carpet at this point. Left at 4:30 a.m. Told clerk room was filthy. Called at 10:30 a.m. to speak to mngr was told no, asst mngr argued w/me. Told me we were wrong to wait to complain nothing they could do.

Have since talked to customer relations dept 2 times. The first time I was told the hotel must contact me in 10 days. It is now 2/6 I was told the hotel claims they contacted me. This is NOT true. I now have to wait until 2/13 to get a copy of the letter they sent and that this is the only thing customer relations can do for me.

Food behind bunkbeds, the room (San Diego) smelled bad, windows would not open all the way. The ice was out for 4 days, double parking in ramp -- 1 car to 2 parking spaces, no towels out at pool in the morning.

I booked a room with this hotel (Comfort Inn North, Columbux, OH) with a specific purpose in mind: To be close to the Nationwide Arena in Columbus. When I booked, I asked if it was within walking distance. I was told it was less than two miles, which for me is about 20 minutes, so I agreed to book the room. On my arrival, I was upset because not only was it about 6 miles away, (20 minutes drive time, 1.5 hours walking), but it was about impossible to walk. After I left, they charged my card because I did not cancel before I got there.

I spoke to the owner of the hotel. He has no interpersonal skills and was plain rude. He told me he did not care what anyone told me. He also stated that he has a business to run and he had to make money. I therefore would have to sue him to get me money back. I was clearly taken advantage of by the hotel owner of Comfort Inn North, Dehesh. He refused to do the right thing and return my money because I booked the room with bad information. He said there was nothing he could. Then hung up on me! He owns the hotel! He stole money from me and refused to give it back.

My husband and I checked in the Comfort Inn in Mendota, IL. They assumed we were not together because he is african American and I am white. They gave us two seperate beds (we were the only ones staying in the hotel). We did not complain at the time because it is a small town and figured it was not a big deal. The next day, the hotel workers were outside our door talking at the tops of their lungs-approx 8am in the morning. Again we didn't complain.

My husband decided to get a soda from the vending area. He opened the door and the entire housekeeping staff was sitting on either side of the door waiting for us to leave-this was at 9 am. They were hanging out right outside our door waiting for us to check out-we felt very uncomfortable and we called the front desk and complained. They finally moved. Then, the phone started ringing every hour on the hour. They were checking to see if we were checking out. I called down to the front desk and they said checkout was 11 am. It was only 9:30am. We got cleaned up and were trying to leave. We left at 10:50 am. As I walked out the door, the housekeepers came running down the hall asking me if we were done with the room. I said yes.

I paid the bill and we drove 5 minutes to my parents house when I realized I had left a bottle of wine I had purchased to present to my brother for dinner. I called the hotel. The manager was rude and said she would look and call me back. She called back and implied I had lied and there was no bottle of wine. That was the icing on the cake. I called Choice Hotels International. They were very kind. They told me that they would refer the complaint to a manager and that manager would contact me in 7 business days. I did not hear from anyone until I got a letter from the manager of the hotel.

It did not apologize and accused me of lying and having no basis for a complaint. I sent another letter back to the hotel, the better business bureau, the chamber of commerce and Choice Hotels. I also noted that a prior stay at this hotel was also terrible because they had an infestation of bugs. The bugs were all over the walls and ceiling. I never complained on that visit either-I should have. Choice Hotels called me back and offered me $25 towards another stay. I turned it down asking for my money back from the hotel and an apology. He said he would send info to the hotel.

I got another letter again accusing me of lying and no apology. I am thoroughly disgusted with the manager of the hotel and I am trying to figure out who actually owns the franchise. I have gotten nowhere so far. I stayed in this hotel several times over the past 4-5 years-I even booked a wedding shower there before the incident happened. Their website promises 100% satisfaction guarantee and they won't even give me my one stay back.