Club Med

To date, we have heard nothing back from Club Med even after a follow-up email. Being a regular visitor to Club Med resorts, it is with great disappointment that your Cervinia resort has let the team down. I'm not one to often complain but when it starts to impact my family's comfort then this is where we a draw line.

1) On our arrival to our room, everything looked in order except for the toilet. Visually the seat did not look correct but what was worse is that it was so loose that when you sat down, the seat would move to one side and then slip into the bowl. My wife, being 6 months pregnant, found this incredibly uncomfortable. I logged this with the front desk. Maintenance came through to the room to swap the seat out but as you can see from the pictures, it made no difference. We continued to chase the toilet seat around the bowl for the duration of our stay.

2) Although we requested a room with a bath (to bath our 2 year old) we only got a shower. We did not make a big deal about this but that night we discovered that our shower had a mind of its own. We were unable to keep the temperature at a constant. It would move from scalding to ice cold. It was almost impossible to shower ourselves, let alone our son. Again, a call was logged with the front desk. We were visited by 2 gentlemen in a space of about 4 hrs. Both could not understand a word of English. When I asked the 2nd gentlemen if the problem was rectified, he shrugged his shoulders and waved his palm, as if to say, who knows? The problem continued until the day we left.

3) The bathroom extra fan did not work, leaving the bathroom smelly and misted after showers. 4) TV was very snowy, I did not even bother to call the front desk again. 5) What was supposed to be a double bed, were 2 single beds of varying heights (about 5cm) pushed together. Unacceptable! Considering that we had to upgrade to a deluxe room to accommodate our 2yr old son, apart from being bigger, there was nothing deluxe about it. Overall the stay at Club Med was below satisfactory and has left a sour taste in my mouth considering the cost involved in getting to the resort all the way from South Africa.

We are representing our client who bought us a package for the Club Med Columbus Isle. We have a written complaint submitted by our client to the hotel and she has not received any reply from them so far. We have pictures that show the bad conditions of the hotel. Attached you will find a copy of our complain declaration that was supposed to be sent to you last 29 March 2010 from Club Med Columbus Isle under the supervision of her Reception Manager Ms. Laura Q. According to my conversation with Ms. Jennifer O. (one of phone representative here in the USA) on March 30th, this declaration has never being received by the Guest Relation Department. In the attached letter, you can read more than clear the reason for our complain, and if you need additional information to prove and sustain our displeasure you can contact us through email or the additional information supplied in our complain letters or Declaration as you call it.

It was extremely disappointing to have experienced the Club Med Columbus Isle as our first experience with you, we were very excited on having our second honeymoon in that place because of what Club Med represented as a name on its own. Other Club Med, as we were told, are renovated with a supposedly atmosphere full of fun, clean, neat and pleasant. Unfortunately, we found nothing like this in Columbus. We were lucky to be living close by and were able to get an airplane ticket to come back home and end the disappointing Club Med experience. During our forced 3 days stay (no early airplane departure available) we were hearing other people's unhappiness and shared disappointment, people who were also stuck because of no flights or just because they gave up and decided to swallow the bad choice. In fact, we returned back to the USA in the same plane with an Italian family (a mother and her two teenage daughters) who also complained to the Guest Relations Department. We found strange the comment of Ms O. who stated that no complaints were received from the Columbus Club Med.

We do request for a complete refund or at the bare minimum, a complementary voucher to other, decent, Club Med that can change this pathetic first experience, that can prove your high standards as a Club Med, according to your reputation. We demand you to seriously look at our case, that has not only made it the worse vacation experience (for the excessive price we paid!) but also because if forced us to incur in additional expenses (such as the return ticked we had to pay to go back home). We did paid for a package full of excitement, cleanness and class, we hope to get what we paid for or if you are not able to deliver it, for a full refund.

We did already informed of our case to the travel agency were we bought this package, waiting for an answer to our request. This will be further dealt as soon as we return to Mexico (where we live) assuming no prompt or positive answer comes before that time (which is next week). The additional purpose of this email is to let you know that, just because people continue to fall into these packages, and continue to go to these places, business should not go as if nothing happens...this club in particular requires maintenance (a lot!), cleanliness and neatness, more attention to details, but fundamentally Customer Service (Mr. Karim Dos S. seemed uneasy to approach us and talk to us, even though there were more than one occasion to engage in a conversation, at least just to sympathize or give us the believe hat the matter has been heard--nothing!)

Finally and to sustain our claim, find attacked some pictures that depict the lack of maintenance and cleanliness that suggest that this place has been abandoned long ago. They speak for themselves, but if you need additional explanation, I can provide it with full details. Unfortunately, I have no graphical evidence to show the lack of interest from hosts (who were plenty of them but seemed to mind their own businesses). Hope to hear from you really soon.

My family and I booked the all inclusive resort for February 12-17th for 4 people (including 1 infant). I'm sorry to have to say, it was one of the worst experiences we've had on a vacation.

Shortly after we booked it, we received a packet telling us that we had booked it for Mexico with luggage tags for Mexico. Luckily, a phone call was able to fix that promptly.

As we were checking at the airport, the customer agent for the airlines indicated that the flight was not paid in full. According to ClubMed policy, the flight was to be included. After 45 minutes to an hour checking in and with a crying infant, we paid the extra $90. This was extremely disturbing to us as ClubMed misrepresented themselves by indicating that flight was included.

After a fairly uneventful flight, we landed in Punta Cana. There we went to the ClubMed booth and was further guided to a taxi/shuttle to the resort. Well, the shuttle got "lost". He had NO IDEA where the ClubMed resort was. We went in circles (literally) for almost 50 minutes! It was very scary to be in a van with a stranger in a strange country speaking a foreign language and not know where we were. I think my 3 year is still traumatized from the event. The driver kept stopping to ask the construction workers on the road but no one seemed to know.

Finally, he pulled into the entrance of another resort. I was extremely upset about this.

We were glad to finally check in to our room. Over the course of the next few days, we were locked out of our room multiple times. Upon placing multiple calls to the front desk, they indicated they were very busy and that they will send someone out as soon as possible. Meanwhile, an hour later and 2 kids wet from the beach and late for their nap, we finally had access. A few more times we had this problem. Someone finally came to fix the lock on the last day.

Though the food was ok, the whole family got sick from the dinner we ate the evening before. I was for sick for days after we came home. I had to take a sick day from work, as well. Not to mention, the blenders I used for my infant were never cleaned properly.

All in all, I'm very disappointed in the ClubMed experience.

It all began with our disappointment when we realized that the general quality of the food was not at all as it used to be. Among others, we noticed how bland the meat tasted and how watery the soups were. More importantly, there was a distinct and unpleasant odor near the tables where fish and seafood was offered, but given our good experience in the past, we didnt bother too much. Then, as the days went on, we spoke with friends about the food and heard repeatedly about stomach discomfort. On the following day, my wife complained about severe stomach pains and from that day on she simply avoided all but the most basic food in the dining room. We bought some medications but it took more than 48 hours until her discomfort somewhat subsided, albeit not entirely. It wasnt pleasant.

I personally pride myself with a very robust stomach and it happens very rarely that I experience any bowel related discomfort. However, this time I too succumbed to the impact caused by the food at the resort: I caught a severe diarrhea and was forced to spend two full days at my room. After taking medications, the diarrhea gradually subsided and gave way to very painful stomach cramps. Needless to say that I was deprived of my long awaited ski experience during these days.

We are generally very healthy people and neither my wife nor I ever experienced food related discomfort of such magnitude. To prove it all, we obtained solid proof that our experience was clearly a result of food poisoning at your resort: When we entered the dining room from the Friday evening Gala Dinner, approaching a plate of grapevine leafs, we were stunned to find them thoroughly covered with mold and mildew. It was disgusting and anybody who wishes, I'd be happy to send you the images we took of that poor sight. We immediately requested the attention of the Chef de village, Mr. Philippe Calvet and he too was utterly shocked. His apologies were too little and far too late. Our written complaint to the ClubMed headquarter in Paris only got us a letter saying that nobody else had complained, and that they therefore reject our complaint.

Suffice it to say, that we are furious and very disappointed in how we were let down by ClubMed. Not only did we spend almost 5,000 for this very doubtful pleasure, but our entire, long awaited vacation was utterly ruined.

No more ClubMed. That's for sure.

I am writing on behalf of my clients = D. Family (2 adults 2 kids 4 and 7), In January 2008 the Drakes booked a 3 night stay (Feb 7-10,2009)at the Club Med in Sandpiper FL. A deposit was made with the final payment due in November 2008. Around July 20th 2008 we were notified that Club Med was cancelling the reservation because they just booked a large group and Feb 7th was no longer available. Even though six months earlier the availability was there. The D.'s are coming off a cruise so their dates are not flexible.

Club Med offered to refund the deposit and after much discussion pay up to $200 per person ($800.00) for the airline change fees. To change the tickets would cost the D.'s an additional $874.00. The D.'s aggred to the refund with theunderstanding that the deposit plus $800 would be refunded to their credit card. It is now August 19, 2008 - The deposit refund has been credited back to the credit card. However, Club Med is only refunding $400 ($100 per person) for the tickets. This only covers the penalty to change the tickets - not the total cost to change the tickets. This amount has not been received yet. Instead of refunding to their credit card as they stated, Club Med said they are now sending a check for $400.00.

We were told the reason for cancelling was an economical decision. This group would be spending a lot of money and therefore cancelling my clients made sense. This cancellation cost Club Med nothing The deposit was due back because Club Med cancelled. The cost incurred by the Drakes $874.00 is an extra cost to them at no fault of theirs.

i made a booking from april 25 till may 5th in phuket club med thorugh their agent in shanghai.we are not informed before that there is a renovation in the resort.we see it on arrival.because we have 2 year old children and not informed - we left the resort immdiately-now because of the contract we did - no money is refundable-agency says it is written on the voucher that we got 3 hours before flight-and say even club med did not inform them

i paid 3.800 EURO to club med.because i left the same day due to renovation i spent 4000 EURO more to stay in other places - so the money i paid to club med %80 is lost -damage for my family

My boyfriend purchased a 4 night Bora Bora Vacation package online thru Club Med. The package totalled $1,816.00 for resort accommodations for two people from 9/2/06 - 9/6/06. We purchased our flight tickets separately from the package. While at the resort, the front desk contacted us about checking out on 9/6/06 but our flight was on 9/7/06. I went to the front desk and paid for an extra nite.

The girl working the front desk ran my card once and handed me a receipt to sign. Then she requested my card again saying that there was a problem and she ran it again. She handed me another receipt & I signed that one. After I handed the signed receipt, she informed me that she accidentally double charged me & that a refund will show up on my credit card approx 30 days. I was never given a voided sales receipt. Both receipts were processed within a minute of each other.

Two charges on my credit card statement were applied on 9/7/06 for $439.47 & for $439.14. I am guessing that the girl at the front desk entered the incorrect amount the first time & never voided it out before she ran my card the second time with a cost difference of $0.33. I contacted my credit card company regarding this double charge & they contacted Club Med who stated that b/c I signed both receipts & dont have a voided sales receipt that the charges are valid.

I have provided my credit card company with my orginal resort voucher, length of stay and cost at the resort, my airline tickets proving that when we booked the vacation package online, we accidentally booked our resort stay a day short of our departure. We were booked at the resort until 9/6/06 and our flight was on 9/7/06. I paid an extra night to stay at the resort til 9/7/06. We checked out of the resort on 9/7/06 and had the resort transport us back to the airport on 9/7/06. I have copies of internet resort vouchers, internet room and vacation package confirmation, airline tickets, two receipts for an extra night's stay, and my credit card statment listing both charges.

Twice I faxed Thierry Orsoni, Club Med's Managing Director in Paris France with no response. I want my refund of $439.47 credited back to my credit card.