Complain about a product or service

Club Med

Ilker of Shanghai OTHER (05/08/08)
i made a booking from april 25 till may 5th in phuket club med thorugh their agent in shanghai.we are not informed before that there is a renovation in the resort.we see it on arrival.because we have 2 year old children and not informed - we left the resort immdiately-now because of the contract we did - no money is refundable-agency says it is written on the voucher that we got 3 hours before flight-and say even club med did not inform them

i paid 3.800 EURO to club med.because i left the same day due to renovation i spent 4000 EURO more to stay in other places - so the money i paid to club med %80 is lost -damage for my family

Joanne of West Milford NJ (01/26/07)
My boyfriend purchased a 4 night Bora Bora Vacation package online thru Club Med. The package totalled $1,816.00 for resort accommodations for two people from 9/2/06 - 9/6/06. We purchased our flight tickets separately from the package. While at the resort, the front desk contacted us about checking out on 9/6/06 but our flight was on 9/7/06. I went to the front desk and paid for an extra nite.

The girl working the front desk ran my card once and handed me a receipt to sign. Then she requested my card again saying that there was a problem and she ran it again. She handed me another receipt & I signed that one. After I handed the signed receipt, she informed me that she accidentally double charged me & that a refund will show up on my credit card approx 30 days. I was never given a voided sales receipt. Both receipts were processed within a minute of each other.

Two charges on my credit card statement were applied on 9/7/06 for $439.47 & for $439.14. I am guessing that the girl at the front desk entered the incorrect amount the first time & never voided it out before she ran my card the second time with a cost difference of $0.33. I contacted my credit card company regarding this double charge & they contacted Club Med who stated that b/c I signed both receipts & dont have a voided sales receipt that the charges are valid.

I have provided my credit card company with my orginal resort voucher, length of stay and cost at the resort, my airline tickets proving that when we booked the vacation package online, we accidentally booked our resort stay a day short of our departure. We were booked at the resort until 9/6/06 and our flight was on 9/7/06. I paid an extra night to stay at the resort til 9/7/06. We checked out of the resort on 9/7/06 and had the resort transport us back to the airport on 9/7/06. I have copies of internet resort vouchers, internet room and vacation package confirmation, airline tickets, two receipts for an extra night's stay, and my credit card statment listing both charges.

Twice I faxed Thierry Orsoni, Club Med's Managing Director in Paris France with no response. I want my refund of $439.47 credited back to my credit card.

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