Complain about a product or service

Cheaptickets.com

John of Fremont CA (06/18/08)
I would just like to express my extreme dissatisfaction with the service from Cheaptickets.com. I had canceled a flight reservation last year to Seoul due to unexpected family issues. I had talk to a Cheaptickets.com customer service representative who told me that all I had to do to re-claim the credit from that original purchase was to call and book a new flight by June 18, 2008. However, when I called on June 18, the rep from Cheaptickets they no longer had access to my account and told me to call Asiana directly. I called Asiana and they told me that I was supposed to have flown by June 18, not book the ticket by this date which the rep from Cheaptickets told me.

Asiana would be charging $200 for cancellation. I called back Cheaptickets and after explaining my situation to the first rep, he told me he couldn't help me and had to transfer me to the international department. So I had to explain my story again, and this time the gentleman told me that it was clearly advised to me that I should have flown by June 18. On top of that, he said that this was a non-refundable ticket! I cannot even get my money back.

They gave me misinformation which resulted in me losing over $600. They make you wait ridiculously long on the phone.

Richard of Barry OTHER (06/12/08)
I booked a flight from Bristol United Kingdom to Pittsburgh USA via Frankfurt and Philadelphia. I was sent an email with a major schedule change from 0910 CET to 410pm CET having spent over 2 hours internationally to them I was told it had been rectified. But when I looked at their website today I discovered that the final leg from Frankfurt to Bristol had been cancelled leaving me a handicapped person stranded in Germany.

I called the company again and was disconnected after 45 minutes on hold. On calling back I spoke to this Ray who after having me on hold for a considerable amount of time told me it was sorted but as far as their site shows it is not.

There are no consequences yet other than the cost of international calls.

Tova of Los Angeles CA (06/06/08)
I was sent an offer through the mail which I previously requested. They send me an air fair of 317 dlls for the flight I requested and when I tried to book it it was a different price the one which was offered. I called the company and spoke with a supervisor and she claimed that the fair was grabbed by someone else and that is why it was no longer available. I said that it can't be possible because I opened the email right away and tried booking the destination and it was no fare that even reassembled the one they've sent me.

I told them that the have to give me the fare they offered and they can't be doing unfair practices and they said they won't do it. I know that this is type of marketing is a consumer scam and they make money by costumers clicking on their site. I am upset and tired of cheaptickets unfair practices and misleading marketing. I want to get the fare I was offered because otherwise it is considered misleading the consumer.

Charles of Miami FL (06/02/08)
I ordered my ticket September 10, 2007 to go to Denver Colorado. I was supposed to have left this morning at 8:00 a.m. When I arrived they said the flight had been changed. United Airlines said they were not responsible because you bought your tickets from Cheap Tickets. I was not notified of any changes. United said they booked us a flight at 6:00 a.m. through Chicago to Denver but no notification.

United also said on the computer I did not accept any change. I figured order 9 months in advance I been notified of any changes. No Call. No email. No letter. Nothing We missed one day of our vacation plus my sister in law had to come back to the airport to pick us up at 7:00 a.m. in the morning.

Last year 1 bought 8 tickets to Wisconsin and have a United Plus Card. To me it seemed like they pass the buck. Whether you buy from Cheap Tickets or United you still are flying on United Airlines.

Missed one day of vacation. Had to find a ride back home at 6:30 a.m. in the morning. Have to find a ride back to the airport at 5:00 p.m. during heavy traffic. Had to change Car Rental that I got from Cheap Tickets because of arriving 8 hours latter.

Michelle of Madison NC (05/12/08)
On Friday May 9, 2008 I called cheaptickets to make a simple change to our tickets. I was very clear on what I wanted. I was given the run around. Then told it was done. When I checked my account I found they canceled our tickets completely and we were never told. The change was for our son who needed to leave a week before the rest of us. The other tickets needed no change.

I have spent 10 hours being hung up told I was rude and promised call back nothing. I now have had to re buy our tickets through southwest. I'm out 1500 dollars and no tickets. Plus the other tickets I had to buy. I will be contacting everyone I can think of in the morning. CHeaptickets stole our money one employee did admit to the mistake. Delta fired a letter to them telling them to reenstate our tickets which they would not do. I need this resolved.

Also I will be contacting any public official and news media that will listen. I was treated terribly I just recieved a call 11:30 pm from cheaptickets saying they will give us 150.00 back. We did not make the mistake!!

We are out the 1500 dollars plus the new ticket prices and we cannot afford all of them and we leave in less than two weeks. And the many hours on the phone and being told I was rude when I had been hung up on and such.

Cara of Arlington VA (05/01/08)
I searched for flights from DC to PHX for both June 20th and 19th. I decided to purchase the tickets for the 20th. I used Mozilla as my browser, SideStep as my search agent, clicking through to cheaptickets.com on the tab for the 20th. I started the purchasing process on Cheaptickets.com site and saw the dates were the 19th. I closed the tab, went back to the other, searched for the 20th again and started the purchasing process. I was reviewed the summary of my flight before purchasing, the dates were June 20th-22nd. I completed the purchase and went to bed.

The next day I forwarded my itinerary without looking to it to my travel partner who called me the next day to say your reservation is for the 19th. I looked and sure enough it was. This was wrong and definitely a system error. I called Cheaptickets.com who investigated, could find no error on their side and informed me I would be charged $150 plus the flight difference. They could only find a flight that was 2x the original amount. I complained loudly that this was an issue with their technology. I believe the wrong cookie that included the dates was submitted to their site due to the numerous tabs I had open and me not closing out my browser completely, searching for one date, and making the purchase.

They would not budge and I was forced to cancel my flight. I will have to now pay a flight difference because the cheap flight I got before is gone and additionally $150 fee for changing the flight. What should have cost me $420 dollars will now be a minimum of $700. I will never use cheaptickets.com again and am asking everyone to boycott them. I believe their technology is flawed and that they should have conceded to rebook for my selected dates without any fees.

Out $150 change fee, plus the fee difference when I rebook.

Francisco of La Quinta CA (04/25/08)
I booked a ticket on April 23rd, they send me the following confirmation, I called 24 hours later to get the itinerary and they told me my flight was never booked and they don't even have the flights they advertise on their webb site. I was schedule to depart from LAX to AGP on Saturday April 26 and returning May 25,this website and their reponding emails are very miss leading since their title is Ticket Confirmation I now have no choice but to book a high price ticket.

consecuences, I have to buy a very expensive ticket, my wife had to take time off work to find a new ticket we only have 24 hours to booked, plus the stress on having to deal with the present situation.

Andrea of Northridge CA (03/10/08)
On 5/4/07 I placed an order with Cheap Tickets for 4 flights to Ireland, and an infant who would sit on my lap. The price reflected online was $894 per ticket. The total came to $3577.42, which is the amount I authorized on my credit card. Immediately after placing my order, I received a confirmation email which stated the charges of $4995.86, an amount I DID NOT authorize. The confirmation was for a full price ticket for my infant, and more than the original quoted price for the all the tickets. I called their customer service immediately. They said that they bill for full price tickets and then issue a refund. This sounded like a hoax, so I canceled the order. The cancellation took place in less than one hour of placing the order. The customer service representative told me that a fee of $50 per ticket would be charged to my account.

I then called American Express to see if they had put the charges through or canceled the order. I was informed that my credit card had been charged $4995.86, and no sign of a credit issued from the company. On 5/7/07, I received the airline tickets in the mail from Cheap Tickets. I called their customer service department, who said that they would issue me a full credit, but that my credit card would still be billed and they could not issue me a refund. I was told I had one year to use the credit that was issued. I requested to speak to a supervisor, but was disconnected. I called back and spoke with two customer service representatives who never transferred me to a supervisor. On 6/1, I was asked by my credit card company, to send the tickets back to Cheap Tickets and so they could issue me a full credit. I called Cheap Tickets, found out where to send the tickets to, and confirmed that I had a credit in the amount of $3577.42, good for one year.

Today, March 10th, 2008, I called to book another flight to Ireland through Cheap Tickets. I was told that my credit expired on July 4, 2007, the date of the flight I had originally booked. I spoke with a customer service representative and 2 supervisors, only to find out that the portion of the refund they were willing to offer was $41 per person, for the booking fees.

$3977.42 out of pocket and no tickets to Ireland, which created the ordeal of having to come up with an additional $3000 so I could actually book a legitimate flight in time for my fiance's parent's anniversary. It may not sound like a lot of money to some, but it put us in a difficult financial position and put a lot of financial stress on what was supposed to be a holiday to remember.

Jean of Mexico OTHER (03/06/08)
Not long after I filed my complain in this site, CheapTickets responded to me and provided certain documents to prove that they issued the credit to my account ,which was very helpful for me to continue the next step of finding where my refund went.

In order to deal with more serious issues, look for CheapTickets' supervisors, because those customer representatives don't have too much authority to deal with many issues.

John of Millerton NY (03/03/08)
I canceled 2 tickets from NYC to Greensboro last March 21, 2007. I was told by Cheap Tickets that because it was a package with a car that I would have to forfeit the car portion but could request a credit from Delta for future flight and that I would have a year to rebook. I found out today that the tickets had expired since they had not been used within one year of original purchase. Not the flight date, but the date of purchase. They gave me inadequate or mis-leading information and I'm out about $700 just because I decided to drive to NC to scatter my parents ashes.

Shannon of Greenfield IN (02/29/08)
I purchased 2 round trip tickets to Cancun Mexico for 2-19-08 through 2-24-08 at The Omni Cancun ALL Inclusive, or so I was told on the phone back in December 2007. When we arrived at the hotel they asked if I would like to upgrade to all inclusive! I stated I had already paid for this when I purchased my tickets over the phone with Cheaptickets. They stated I had not. I called Cheaptickets and was on hold or at least not hung up on for 2 hours! They stated I did not purchase all inclusive, I had just purchased roundtrip tickets and a room.

I have been calling them since I returned home on 2-25-08 requesting they reimburse me for the additional $800.00 I had to pay at the hotel. Per Cynthia (supervisor), they cannot do this, but she could send me a $200.00 voucher for my next flight. I asked to talk the the president or owner of Cheaptickets, and they cannot give me that information. I also am still waiting on my voucher as of 2-29-08.

I was out an additional $800.00 when we got to our hotel.

Jean of Mexico OTHER (02/13/08)
Be aware before you make any reservations with CheapTickets! My canceled two international tickets haven't been refunded by CheapTickets after 9 billing cycles. All numerous CheapTickets supervisors I've dealt with only pushed the responsibility to Continental airline. According to Continental Airline, also with documentation that the Airline already issued the refund checks to CheapTickets. CheapTickets got my refund money, but had never deposit a dime into my credit card account. None of the CheapTickets customer service representatives and supervisors would give me their last names according to their rules. Many of the customer services were speaking English in very strong accent that I could not understand. Also, the phone quality was bad that I sometimes had a hard time hearing them speaking clearly. Most of CheapTickets supervisors were simply polite to you, then they were done dealing with you. One of the customer service with very strong accent even called me back and questioned me for my credit card numbers, but he wouldn't let me know his last name. BE CAREFUL!

After 9 billing cycles, I haven't received my refund which worths around $3,500 USD, not to mention my phone bill of international phone calls to them, the time I wasted talking to them and all the e-mail I've written. Worst on-line experience I've never had.

Francois of Kirkland, Qc, Canada OTHER (02/10/08)
I was sold two days at a hotel that doesn't exist (Ironwood Condominum in Whistler). I tried to contact Cheaptickets. I'm put on hold, transfered, told that I'll be called back and never am.

I was stuck on Whistler Canada with no place to stay.

Joe of Waterloo OTHER (02/04/08)
After I booked a flight, hotel and car rental with cheaptickets.com, I expected that all fees were finished. Instead, I had to pay for checking luggage, and an additional 'resort fee' at the hotel. Lastly, when renting a car, we were told an additional person would be $10 per day (we had booked a package for 2 people). The hotel also did not offer continental breakfast as I was led to believe. In fact, the hotel (Howard Johnson's in Kissimmee, Florida) was misleading. They say they had a heated pool and Internet service. The pool wasn't heated, and the Internet kept going down. This is not as bad a story as others, but these problems cost us an extra $200. This was further frustrating because cheaptickets.com doesn't have an easy way to contact them. There isn't an option when you phone to talk about this, and when you submit a question, nobody contacts you back.

Extra $200. Inconvenience of having to find and buy breakfast each day. Inconvenience of same person having to drive the car every day. Inconvenience and time wasted (on vacation) because computer didn't work.

Leslie of Amarillo TX (01/31/08)
I purchased a round trip ticket from Amarillo Texas to Charleston SC, departing Jan. 22 and returning Jan. 29th. On Jan 28th, I called the airlines to check on my departing flight out of Charleston to Dallas Fort Worth. I was informed that the particular flight I had been booked on had been canceled 2 weeks ago, and there was no flight booked for me to fly out of Charleston. My connecting flight in Dallas that would take me to Amarillo was confirmed but no further information or reservations for me to leave Charleston. Flight 2295 on US Airways was canceled, leaving me stuck with less than 24 hours to book a flight on my own, The total trip cost with Cheaptickets was $320.80, round trip.

I was left with no recourse other than to purchase another ticket, with no advance, one way, to make my connecting flight in Dallas. This ticket with Delta Airlines cost $327.50. That was more than the round trip ticket already purchased with Cheaptickets. When US Airways flight 2295 was canceled, Cheaptickets was responsible for finding and booking me on another flight to connect in Dallas-Fort Worth. And they should have made me aware of the changes via email with a new itinerary. They did NOTHING.

I already paid for the round trip ticket but was forced to pay for another ticket. When I called, I was given the run around and called ma'am: about 500 times. I asked that I be reimbursed for the flight I was forced to purchase--and was basically blown off and ignored. I paid for my trip in full and then was forced to buy another ticket at great expense to myself. Cheapticket's position is they owe me NOTHING.

Roshonda of Jamaica NY (01/24/08)
I purchased a flight for my mother for 1-28-08. The flight was paid for according to her credit card statement. However, I never received her confirmation email. I called again on Friday January 18, 2007, and was disconnected after being put on hold for about a half an hour. So I tried calling Cheap Tickets again on Tuesday, January 22, 2008. On that particular day I spoke with a customer service agent, and she told me that it would be emailed to me promptly. At that time I had my mother's record locater with me.

Today I called Cheap Tickets again about an hour ago and spoke with an agent named Raymond. This is probably not even his name. He was curt and unhelpful. I asked to speak with a supervisor to rectify this problem, and he put me on hold but was shortly after disconnected. He would not provide me with his direct extension. I hope this is not a company practice. I told him on several occasions that the ticket I purchased was for my mother and not for myself. But he kept saying he did not see the reservation. He said I needed the record locater. When I told him I did not have it with me, he basically stated he could not assist me. I tried to offer searching the last four digits of her credit card number. He again stated that he could not do that. This entire process has caused me to have negative thoughts about Cheap Tickets and its lack of professionalism. 

Jennifer of Gloversville NY (01/08/08)
I purchased 2 tickets on 12/18/07 to got to St. THomas. I had to cancel 1 of the tickets becasue that passenger could not go. I tried to do it online. Since I was not cancelling both tickets it would not allow me to and instructed me to call cheap tickets. I called to cancel one ticket. On 1/8/08 I checked my reservations online and they were cancelled. I called CHeaptickets to find out what was going on and they say that they have it documented that I wanted to cancel both. First, if I wanted to cancel both I would have done it online, Second I just wanted to cancel the one for the 2nd passenger. They told me I could use the credit from the flights but that I would be charged a fee. They screwed up and now I have to pay extra to use my tickets that they cancelled. Or pay extra to rebook a new flight.

Irina of Little River SC (11/13/07)
I purchased international trip tickets through Cheaptickets.com in Septemeber. Two weeks ago i found out that the ticket that i purchased through Cheaptickets.com had some changes. They notified me that one of return my flights on my internary by United Airlines has been cancelled. So for two weeks I tried to find a new flight, and team of cheaptickets.cm hasnt been helpful at all. Two team reps hung up on me while i was on hold, then I spoke to supervisor named Van who supposed to find me a new flight and call me back in 2-3 hours, well its been almost a week havent heard back from him.

Tom of Raleigh NC (11/13/07)
Purchased two airline tickets on US Air operated by United. Bought them three months in advance. Got to the airport on the day of departure to find out there was no reservation. After an hour and a half dealing with the airlines I was told to contact the company I bought the tickets from which was Cheap Tickets. So, of course I got someone that I could not understand,....english as a second or third language. I was on hold, then talking, then on hold ad infinitum.

I hung up and called again hoping for someone I could understand. Same story. So I hung up and called again,.....same story. Except this time, I was transferred to 'the department that could help me'....to find out I had three numerical responses available to me. I chose number three and the recording informed me that call volume was too high and I should try my call later. Cheap Tickets did nothing for me. They did not arrange a flight on another airline, they did not offer to refund the money [I had missed the flight by the second call....] and they have not resolved this problem to date. I had to buy tickets on American on the spot,....paid 900 and change for each ticket. So, I paid the 600 for the tickets, and then paid 1800 for the tickets and Cheap Tickets will never see another dime of my money.

Amanda of Rosedale NY (11/12/07)
I purchased a ticket to go visit my sister in Italy. I had a connecting flight in Germany, however,once there I was not allowed to continue on to my finally destination as I needed a visa to get to Italy and I did not have one. Before I even got on the plane to leave the USA I received an email from cheap tickets stating Know before you go, that had a link about visa information.I followed that link which lead me to a site which stated A visa is not required for tourist stays up to three months with a valid passport.

From the looks of the site it was clear I did not need a visa,as in my mind I had a valid passport and I assumed they would send appropriate information. However,as mentioned before, thats not the case.

As I later saw after returning to NY there are more detailed sites out there that break down the requirements, and if presented with that information at that point I wouldn't be here writing this now. I basically lost an entire trip because of an email who's clear purpose was to inform the consumer of necessary information prior to their trip.

Now, once I got back home and tried to reach customer service to simply inform them of what happened, things got worse; After 3 hours on hold and talking to different people and being treated like all I wanted was a refund, when I clearly stated each time I wanted to file a complaint, a supervisor with a poor attitude told me to fax over proof of what I read to the exchange department at a 310 number. I said ok and attempted to do so and that number wasn't working so I called back to verify and was given the same number again. The fax still didn't work, so the next day I called, and it was someone named Paul's answering machine. Unbelievable.

And now I want a full refund. They are treating me like a moron by giving me bogus numbers, and lying to me, and all in all they cost me a trip. All they needed to do was acknowledge my situation and apply some degree of concern...I will never purchase from them OR their affiliates again.

I could not go to Italy. I was separated from my luggage,which I eventually got back. My sister was unaware of where I was for 3 hours as I had no time to call her before Delta got me on a flight back to NY (on the same plane I came in on). My husband thought I was with my sister and was worried after learning I was not. I can't get a refund for at least my return trip with the airline as they are not at fault. I lost 2 days of work to go on this trip, which was fine till I got wrong information that made it a total loss of 700+ dollars.

Nikki of Burlington NC (11/09/07)
I was reserving a flight for two co-workers to Colombia. The website was experiencing difficulties, so I called the customer service number - big mistake! Long story short, when I received the e-ticket, the names were incorrect. For both of the travelers, their first and middle name were together as one name. Also, for the second passenger, her name was misspelled by one letter.

After several attempts to get the problem fixed, I asked to speak to a manager. The first manager wasn't a manager at all, but rather an agent. When I finally got a chance to speak with a real manager - not an impersonator the news was not good. I was told that the ticket could be canceled and reimbursed, but it would take 2-3 billing cycles to credit card which reserved the flight.  Also, if the flight was canceled and we tried and rebook the same flight, there was a possibility it would not have been available. And to add insult to injury - there was going to be a fee increase.

Connie of Bellwood IL (10/18/07)
I went onto cheaptickets to purchase two roundtrip tickets to Miami. Each time I tried to purchase the tickets from the website it told me that there was an error and that my purchase didn't go through. When I checked my husband's VISA card it had charges pending of $9.98 and 568.18 four different times. I immediately called cheap tickets and they assured me that they had sent in the necessary documentation for CHASE bank to release our funds. Cheaptickets told me on 3 different ocassions that they had sent this release form to CHASE. It is now day 3 and our funds are still pending. We can't seem to get anyone to help us. We don't have any tickets and we don't have our money from our bank.

Joani of Richmond VA (10/05/07)
I purchased 2 adult Vouchers for the Tulum-Xel-Ha Tour through www.CheapTickets.com and, when I attempted to use the vouchers in mexico, I was told the company offering the voucher no longer existed/operated with the transportation company. I called and emailed CheapTickets and was told this:

In reviewing our reservation system and your account, we show that you have a past flight + hotel package reservation titled 'Cancun 10/1/07' under the e-mail address '****'.

With regards to your query, please note that when you purchase an Attraction & Service, it is sold as a non-refundable purchase.

In order to better assist you, please contact us at (888) 922-8849 or internationally at (312)596-5794. Our representative will be glad to assist you. ... It's fine with me if I had to cancel the attraction & service without a refund, since it's non-refundable. But it is unacceptable to offer something for sale to consumers, when the 'something' does not even exist!!!

Miguel of Havana FL (09/27/07)
I had paid for 2 day UPS to received my tickets from cheap tickets, i purchased them on 9-11-07 and received them on 9-25-07. They charged me for 2 day UPS and had not received them for what i had paid.

Sandra of Vassar MI (08/03/07)
Purchased a Vacation Package for 8-16-07, the entire amount of $1830.00 was charged to credit card received message there was a problem with the booking - did not identify what the problem was. Went back to look at internary to find out there was not a flight.

Called Cheap Tickets after spending 3 hours on the phone and being cut off twice we find out that flights they had listed were cancelled. At that point they cancelled the Package (hotel & flight) any services you have to deal with seperately. Transfered again told it was non-refundable, then they checked and said oh it would be refunded in 3- 10 days (this is the time frame to refund the entire package).

So within a matter of minutes Cheap tickets has tied up the credit card for 3-10days for a trip that they should have never booked becuase there was no flight. Called again the next day to talk with a supervisor - told the credit process has already been started and it takes 3 - 10 days they could not help in any way. Suggested we contact our Credit Card company to see how long it will take for them to show the credit. It took minutes to show the charge - still no credit shows.

Becuase of this we are not able to attend a wedding because we are unable to re-book the flight becuase they have taken our money.

I believe this to be a bait and switch - they knew the flight was not available prior to taking the money. We will NEVER use Cheap Tickets again.

Dan Leary of North Andover MA (06/29/07)
We were scammed out of $1750 because the company is not organized and cannot handle any customer service. Their own mistake will be at our cost. This is NO way for anyone to conduct business.

Carla of Santa Maria CA (06/15/07)
We purchased four tickets with Cheaptickets for our trip to Hawaii. We needed to change our itinerary and understood that the tickets were nonrefundable but did not know they were nontransferable. One of our sons could not go on our trip so our other son wanted to take a friend. When we contacted Cheaptickets they said we could not change the reservation for that ticket but could get a credit and buy a new ticket (which was $300 more).

We decided to cancel both our children's tickets and knew that United would charge $100 and CT $50 for each ticket. We feel this is usury and the fees are outrageous. But that is not the only problem.

I must of spent 10 hours talking to various customer service reps trying to get across what we needed to do. Of course, none of them speak english well and the accents are so heavy it is difficult to understand them. We now have over $1400 in airline tickets floating somewhere out in the internet world. We could not understand the rep when they gave the record locator numbers. I asked for an e-mail with the information and you can guess, yep, never received an e-mail.

The law needs to change to require these agents to send written proof of your ticket credit with information on how to retrieve this information in the future.

Our other complaint is that the tickets our credited in our kids names and we paid for the tickets. The law should be that the tickets are credited back to the person who paid for them. We do not feel so alone after reading all the other complaints on your web site. When did ticket agents and airlines get so much power over our money. They have no problem taking our money. The charges show up immediately but the credits sure don't.

Mary of Orange CA (06/06/07)
I booked 2 tickets on Cheap Tickets and the website double booked me under my name and not my name and my husband. I called the airlines to get the name changed and they wouldn't do it. They said I had to go to Cheap Tickets.

Cheap Tickets said that they couldn't change the name UNDER FEDERAL LAW. There is no such law, it's a policy choice from airline to airline. The airlines does let you change, but you may have to pay a fee.

They told me I had to cancel the second flight and then I could get a credit and use it on a future flight. My husband and were leaving in two days, so I went back to the cheap tickets reservation dept to re-book the seats just cancelled, and put them under his name.

THEY WOULDN'T DO IT. They said that only I would have the credit, since the ticket that was cancelled was in my name. Is that insane or what? It wouldn't be in my name if the website let me put in his name to begin with.

So, I went back to the Airline (American), talked to a rational human and they booked him on the same flight although not in the same seats. They also said that Cheap Tickets can change the name if they wanted to, all they needed to do was to call AA first and let them know.

5 hours out of my day. What a waste. And another $115 to take care of changes.

And now I need to write something on the Internet cave wall 100 times...

I will never buy from Cheap Tickets again.I will never buy from Cheap Tickets again.I will never buy from Cheap Tickets again.I will never buy from Cheap Tickets again.I will never buy from Cheap Tickets again.I will never buy from Cheap Tickets again ...

Kenneth of Apo OTHER (05/04/07)
I bought 3000 U.S. dollars worth of tickets for my wife and son to go to Philippines for Christmas to visit her mother. This was in August. In October my wife's mother died and the business I work for bought tickets for her to make an emergency trip home to Philippines. When she got back, she didn't want to go there for Christmas. I cancelled the reservations through cheaptickets and was told that I would have one year to use the credit.

I explained about the death and they didn't have any interest, only that they would keep my money. My wife decided to go back in May just to use the credit. I called the appropriate phone number and spent 1.5 hours on the phone with someone in India. One final time on hold and she would give me a reference number for the trip. One beep later and I was on the line with delta airlines recording for some reason. Lufthansa was the carrier. I got dropped.

One more phone call trying to get the job done lasted another 1.5 hours. This guy was in Philippines this time and saw where the previous woman left off reservationwise and he continued. He assured me that in 24 hours I would get an e-mail with itinerary. 3 hours on the phone that night, mostly on hold, unbelievable and my ear hurt.

24 hours went by, 3 days, 5 days, 7 days, at 10 days I decided to e-mail and see where my itinerary was. Response was that no trips were found for me. Another phone call explaining the problem, the guy in Philippines looked up my file and said that the reservation was still being worked on, whatever that means, he assured me that in 3 business days I would have an itinerary. 5 days have now gone by with nothing. I am faced with calling these ***tards again. I have invested 4 hours in long distance calls from Germany to the U.S. trying to get this resolved. I think they are screwing me around to keep my money. I don't know what to do next, getting really frustrated. I'm at an APO address in Europe and can't even enter it in this website.

Laurie of Mobile AL (04/26/07)
I booked a hotel room for a business trip for two nights through CheapTickets for $366.00. When I checked out of the hotel, they gave me a bill for some $75.00 LESS than the prepaid CheapTickets amount. When I emailed CheapTickets about the discrepancy, they replied that they don't offer refunds in cases. Later, I discovered that the hotel itself also billed me. WHen I contacted the oh-so-unhelpful customer service line, I was given more fine print language, but that I could report the issue to their customer complaint center and they would look into the matter. I was to fax my credit card statement, the hotel statement, and a dozen other documents. Why should I fix a problem caused by their lack of organization?

So far, I've been billed twice for the hotel room, and overbilled for the room. The hotel chain itself is doing more to help me than CheapTickets, who caused the mess.

Alix of Ijamsville, MD (04/23/07)
I used cheaptickets.com to buy air fare for my daughter.  The day of the flight (March 16-07) there was a winter storm and NY airports were closed. My daughter and all the rest of passangers were unable to flight to NY therefore missed the flight.

I called cheaptickets and asked them to reroute my daughter.  Cheaptickets has the help desk in Philipines and they asked me to call Alitalia myself, which I did. Alitalia indicated that since I didn't buy the tickets with them they could not help but if cheaptickets call Alitalia, they will re-route us. Cheaptickets refused to re-route or offer an alternative.

Mark of Rapid City SD (04/16/07)
My husband and I booked flights from Rapid City to Nuernberg/germany 2 months ago with cheap tickets. We prefer to book early so we can choose our seat assignments. We followed cheap ticket's procedure for choosing seats and were led to believe that our seats had been confirmed. A few days prior to our departure date I double checked with the airline and found out that no seats had been reserved. I tried to contact cheap tickets and it was almost impossible to get a live person on the line. When I finally did the rep. hung up on me and on the second attempt I waited on the phone for over 30 minutes and ended up being disconnected again. While our problem may seem minor in comparison to other problems posted on this site, I nevertheless want to warn people about their terrible customerservice in correcting even such minor problems. I will not use cheap tickets again, but instead will use my local travel agent again. At least I have a live person to talk to if problems arise.

Irina of Gaithersburg MD (04/10/07)
I bougth tickets on cheaptickets.com on 02/14/2007 to fly from Washington,DC to Tashkent,Uzbekistan. After going to Uzbek embassy on March 13 and being refuse Visa, I called right away cheaptickets to cancel or exchange my tickets. After 2 hours on the phone with airline and cheaptickets, I was told that I can exchange my tickets and pay certain fees if I FedEx my tickets back to them. After spending over 4 hours on the phone, I was told that in addition to my fare of $1221, I need to pay additional fees in a n amount of $420 which I agreed topay. That exchange was done on March 20.

They said to me that new tickets will be send in 2to 3 bussiness days. Since then I've been calling every 2 days to cheaptickets and EVERY single time I'm given different answer. Every time I have called, I took me 2 hours minimum to explained my situation over and over. After requesting to speak to supervisor I was put on hold for 1 hour and 40 minutes after that they hung up on me. That was on 4/10/2007 I'm leaving on 5/16/2007. My tickets haven't been issued yet

Mike of Brooklyn NY (04/10/07)

I have been awaiting information about a refund for a flight to Beijing I purchased for 4/2. I have spoken to several customer service representatives about this issue, and have still not received any information from cheap tickets, despite numerous promises of a quick response via email. My ticket to Beijing was never sent to me (despite my paying an additional amount to have them shipped via UPS).

I called Cheap Tickets to inquire about my ticket, and the person I spoke to said it was never shipped to me. This person then advised me to simply go to the ticket counter for Air China and explain the situation - they would have me in their in system, I was assured there would be no problem getting on the flight. When I arrived at the airport, Air China had no record of me having purchased a flight. I spent the next 2 1/2 hours on the phone with several Cheap Tickets customer service reps and 2 supervisors, spending 1/2 hour stretches on hold and being hung up on, trying to resolve the problem.

I was told by Air China that I would need Cheap Tickets to fax over an account coupon proving I had purchased a ticket and that I would need to pay $70 for them to reissue me a new ticket. After finally being assured by a Cheap Tickets supervisor that the account coupon would be faxed over - this person also took my phone number down and said they would call when the fax was sent - I spent the next 1/2 hour waiting for the fax to arrive. It was never sent, no one from Cheap Tickets called me (I attempted to call Cheap Tickets, but was placed on hold for 1/2 hour), and the Air China desk closed (the Cheap Tickets supervisor was aware that I was close to missing my flight and that the Air China desk was closing). I missed the flight and had to purchase a new flight at my own expense - a very expensive day-of ticket to China.

After missing the flight, I spoke to another supervisor who assured me I would receive a call or email regarding a refund soon. It's a week later, and I have still received nothing. I’m getting nowhere with customer service and fear I may be out $900+ dollars, on top of having to buy an expensive day-of ticket.

Katheryne of Torrington WY (04/09/07)
Let me preface with the remark that my problem has been resolved, but I would like to warn others about the rudeness and evasiveness of the phone representatives at CheapTickets.com and about what is apparently a policy of theirs to always refuse a refund on any ticket purchased through them.

When I and my 3 adult children decided to visit Switzerland last summer, we had no trouble purchasing tickets for British Airways (BA) flights from CheapTickets.com. The problem came when one of us was unable to travel and I attempted to get a refund for her ticket. While both Ba and CheapTickets agreed the ticket was refundable, each insisted that the other must make the refund.

I called both companies many times in late January and early February of 2007 and found that CheapTickets representatives always had a different reason why they could not refund the ticket; in general they were quite evasive.

When at last I asked to speak to a supervisor, I reached one named John on the afternoon of January 30, 2007. He again stated that CheapTickets would not refund the money, but he also lied to me (his statements were completely contradicted by another representive when I called again that evening), was generally rude and, when I pressed for a straight answer and (I'll admit, became frustrated after a point, but I don't believe I was rude) evenually actually hung up on me.

During the subsequent call later that evening, the representative I reached said that John was still on duty and that he did not wish to speak with me. I had by that time become convinced that it was the actual policy of CheapTickets to ALWAYS refuse any refund.

Fortunately, I did eventually reach a BA representative who pointed out the way to get a refund and I finally received it later in February. But I will never again use CheapTickets.com to purchase tickets for any flight; I learned a difficult lesson from this experience. Fortunately, it did eventually turn out OK.

My ticket was eventually refunded (through BA), although there was a $200 fee to have that done.

Amanda of Washington DC (03/02/07)

I purchased a flight in October from Washington, DC to Aruba 12/30/06 - 1/6/07. Two days before I was supposed to leave I received my trip reminder email. As I started to look at it more closely I realized that I was bumped to a later flight that would make me miss my connection in NY. There was NO indication in the email that anything had changed. Panicked, I called Cheap Tickets. After 8 hours of being on the phone (seriously, no exaggeration), I was told that there was nothing that they could do but give me a credit for my flight. With no other options I agreed.

I was told that I would receive my credit anywhere from 24 hours to 30 days.  It is now over 2 months later and I still have not received my credit. After 30 days I called back and they said it could take up to two billing cycles to show up. After 60 days I called and they said they had processed the claim but they were waiting on United Airlines. After another week I was told that it was my credit card's fault. After speaking with my credit card they confirmed they had received nothing from Cheap Tickets or United Airlines. I have now been told that I have to wait another 30 days. This is absolutely ridiculous.

Fay of Dayton OH (02/26/07)
I called the customer service 800 number for CheapTickets.  I placed an order for a flight to Columbus, Ohio.  The site requested an email address to send the confirmation of my purchase.   I put in my email address and was told that I already have a login password.  I had forgotten it, so it directed me to get it.  At that time, it was simultaniously confirming the charge, which I did not know.  After going through all of that all over again, I ended up rebooking the flight, as I thought the first transmission had not gone through.  This morning I saw the confirmation for TWO flights and I called to cancel the first one, which they did and told me that I may have to wait up to 60 days to get my refund, as well as pay a service fee for cancelling.

Lesia of Indianapolis IN (01/20/07)
I booked a flight from Indpls to Barcelona Spain departing on 11/22/2006 and returning on 11/26/2006. The departing flight had me leave Barcelona on Lufthansa which landed in Germany. Then I was to fly with NWA to detroit then connect again to Indianapolis. The departing flight was a bad flight as by the time my plane landed from Barcelona to Frankfurt, Germany, (which was then to go from Germany to Detroit) the ticket counter had closed and I had to wait until the next day when a flight was available. The flight was not delayed!!

I contacted Cheaptickets.Com several times and they keep telling me that it is my fault that I booked the flight and that I should have known that there wasn't enough time between my connecting flights to make the flight. I told them that they were my travel advisors and they said since I choose it that I was my own travel agent. My last conversation with them was on 1/19/07. I also asked them to send me an email or snail mail saying this information for my records and they declined saying that it is their policy not to do this. Cheaptickets was rude as soon as I told them I had problems with their flight. Prior to that they were super nice to bait you in into going with their service. I have insurance through them as well and the insurance company is giving me the runaround but this is another complaint.

I lost one day of work, the hotel expenses, telephone charges, and etc. My first international trip was just a disaster.

Malinda of Rahway NJ (01/18/07)
I booked a flight in Feb'07 online at cheaptickets.com for a trip for May 25-29th however on May 3rd I had to cxl the flight. I received and email from cheaptickets stating that the flight was cxl'd and that I would have 1 year from original date of booking the flight to re-book the flight. In Dec'06 i went to go rebook the flight but no one at cheaptickets could find the cancelled flight. I spoke w/several different representatives in one day. I got hung up on, put on hold for long extended periods of time and etc.

I finally spoke with someone and I had to fax them my email confirmation from cheaptickets showing that i had cancelled the flight online. So i did. I then called back and after getting the run around again i finally spoke with someone else who then got a supervisor/manager on the phone and stated that I would get a $200.00 coucher instead. Ever since then I have gotten nothing but the run around and once again have spoken with many different representatives. Some of which sound like they know what they are doing but many of them who don't and either disconnect the call, tsfr you to a wrong department or once again keep you on hold for long periods of time. 

Calvin of Chicago IL (12/05/06)
My name is Calvin, I've purchased a 2001 Chevy Malibu brand new in 2001. In the summer of 2004 I took my car to a GM dealer to get a oil change. When the mechanics did an inspection on my car, I was told that my gasket intake manifold was leaking oil. I thought I was still under warranty, but it occurred to me that at this point I've already driven my car at the 80,000 mile mark. I was also told that Dex-Cool antifreeze was the only coolant I could use for my car. As a result of using this substance, I'm having problems with my engine.

Jennifer of Fort Erie Canada (11/28/06)
Have a 1998 Malibu I have always maintained it made sue fluids were always topped up. i had my rad flushed every 30000k. Just last night my car over heated, i pulled over let it cool down, once it cooled I toped up the coolant once again. next day car over heated againg now it will barely run. Mechanic said head gasket is blown. I am in no position to fix (@ $1,000-$2,000) or to buy a new car. One thing is for sure, I will walk before I will buy another GM!!

Sharon of Hot Springs AR (10/24/06)
Back in Aug 2006 I made reservations to fly from Little Rock,Arkanas to Panama City, Florida on Oct 1 to return on Oct 6. I also reserved a rent car. To my surprise Cheap Tickets billed me twice for one trip to the tune of $830 for the airfare with Delta. As soon as I saw the duplicate billing I contacted customer service. They requested a copy of my credit card statement showing the duplicate charge, which I promptly faxed to them. It is now October 25, still no refund and I am paying 29.9% interest. They only give me canned responses to email inquires, or put me off and say they are working on it when I call.

Shaun of St Louis MO (10/04/06)
My brother who is a student in Chicago worked all summer to collect Money to fly back to visit our parents in India over Christmas. He purchased a ticket, Chicago-London on American Airlines and London-Delhi on Air India. Cheap Tickets took all his money and sent him a confirmation with flight details. Now they are saying that Air India is not responding to their calls and they are canceling the ticket. However, since they have already paid American, they cannot refund his money for two months.

The poor guy has used all him money to buy this ticket and has a confirmation. However, now he cannot fly to India. How can this be legal? He called and some idiot in Eastern Europe answers and tells him there is nothing he can do. He needs his money back....

My brother has no money left and his entire savings were used up. Now he cannot travel to visit his family and this was going to be his last trip since in May he will be graduating and will not be able to go home due to work. This is terrible!

Tom of New Castle DE (09/19/06)
Was told by CheapTickets that I could get 10 percent rebate on my round-trip airfre to the Philippines, by letting them transfer me over to another phone number to join a travel club called Traveler's Advantage. And was told I could try it out at no cost for 90 days, and still get the [$150] rebate. So I signed up for it. They told me that all I had to do was send them a copy of the ticket receipt after I returned from my trip. Plus they told me they would also give me as a rebate 10 percent of what I paid for hotel accommodations.

But when I returned, they changed their story saying they would give me only 5 percent. Then next, after I mailed them copies of all my receipts, they told me that I would get NOTHING, because I didn't book everything through them...EVEN THOUGH I BOOKED MY AIRFARE THROUGH cheaptickets, who hooked me up with Traveler's Advantage. Additionally, When I phoned Traveler's Advantage, the woman I spoke with told me that she was making a one time exception for me by approving 5 percent rebates [totalling $134.32]. And she told me that I would be receiving a check in the mail for that amount. But after that I would have to book everything through them. BUT I NEVER GOT THAT CHECK for 5 percent rebates let alone 10 percent promised me initially to get me to sign up.

Carol of Spokane WA (09/12/06)
I purchased a ticket in March of 2006 and had to cancel it the same date because I had given them the wrong return date. I cancelled that ticket and immediately rebooked another for the correct return date. I was told in an e-mail, which I have a printout of, that I would be receiving a refund for the 1st ticket in 1 to 2 billing cycles (30-60 days). It has now been almost 6 months, and I have contacted Cheap Tickets approximately 20 times and have been given the run-around all this time.

I found out today from the airline that issued the ticket that Cheap Tickets was the party who was responsible for refunding the ticket price. I was told by several people that the airline was responsible for refunding the money. I was placed on hold for many, many minutes at a time while the Cheap Tickets personnel supposedly contacted the airline to find out the status of the refund. I was informed yesterday that I had to fax my bank statements to the airline so that they could determine that a refund had not already been made.

D. of Beech Grove IN (08/21/06)
On the web site where I booked tickets it plainly says there will be a fee if tickets cancelled, however when I went to do iot I was told they were non-refundable and I would be charged for the tickets plus if I chose to use them with in a year then I would be charged a fee from Cheap Tickets and the airline. When I asked where it explained about non-refundability, I was told in the fare rules. Not plainly visible like the info about being charged for a change or cancellation. CHEAP tickets is definitely the correct name. I will never use them again or recommend them. We are trying to cancel the charge but we could end up losing $430.

Neeta of Knoxville, TN (08/13/06)
I have tried several times to cancel the "My Great Fun" account on my credit card. The last resort is to call my bank and have them refuse to pay this. I traced this business to Cendant Corporation. It seems to be an add-on from Cheaptickets when I bought an airline ticket. I feel used and cheated.

Ray of Abilene TX (08/03/06)
I bought tickets to fly international from Cheaptickets.com. I didn't know that the name on the passport has to be the same as the name on the ticket. That was my fault, so they were helpful enought to issue a refund back to my credit card and told us that it will be 1-2 billing cycles. Long story short, they refunded one of three tickets. Waited for the other 2 for close to 3 months and so we finally called. Now, they told us it usually takes 3-4 billing cycles so we waited again. After 4 billing cycles we called again and they told us that it's been a while so the reference number is no longer in their system. Mind you that 4 months of accrued interest from my credit card and the fees associatied to cancelling the flight build up. I'm losing more money by waiting. So then they put us on hold to check what's going on, after 1 hour of holding on a cellphone, the disconnected the call.

That's not it, we called again and was put on hold between 30-60 mins so they can find out what happened 3 more times and gave us the run around and told us that we would have to wait another 2-3 billing cycles. I told them that this isn't acceptable. Again, since we had to use our cellphones, we end up having a $200 phone bill. So the more we wait and the more we talk to them, we keep losing money. They're customer service is horrible. Nobody know's what's going on. They finally found out what happened and blamed their refund department because they entered it in a different system. So we're supposed to get our refund within 7-10 days. it's been a week now, so we'll see. Lessons learned and will never, ever use them AGAIN!!!

Because of time, charges, and fees we lost approximately $300 just for waiting for our refund. Also, the aggrevation that it caused us. I'm also currently deployed to the middle east defending my country and the last thing I want to think about is not getting our refund and costing us more money because of this.

John of Grand Haven MI (08/02/06)
I was contacted this morning by the Fraud Division of Discover Card that 2 transactions came from Cheap Tickets this morning through our Discover Card - one first for $1.00, then one following for approx. $1,400 for a trip to Tahiti - the name used for the purchase was Morinda. This action has now caused our card to be cancelled, thereby causing a great inconvenience to us, not to mention the obvious distress caused by the identity theft. This was done less than 24 hours after I purchased flight tickets to San Francisco through Cheap Tickets.

Heatherof Queen Creek AZ (07/11/06)
I made hotel reservations online. I went back to the cheap ticket website to make an adjustment to my reservations. I followed all the prompts and ended up cancelling my reservation completely. I emailed customer service to advise of the cancellation. Per their email, my reservation is now cancelled with no way to correct it and I will have to wait for 30-90 days for a refund to my credit card, plus pay a $25 fee for cancellation.

Heather of Queen Creek AZ (07/11/06)
I made hotel reservations online. I went back to the cheap ticket website to make an adjustment to my reservations. I followed all the prompts and ended up cancelling my reservation completely. I emailed customer service to advise of the cancellation. Per their email, my reservation is now cancelled with no way to correct it and I will have to wait for 30-90 days for a refund to my credit card, plus pay a $25 fee for cancellation. This is a total scam and I woulddnt recommend this site to anyone.

No hotel room for pre planned trip with my family.

Kathy of Ocala FL (06/13/06)
Cheap Tickets is trying to rip me off by saying I purchased airline tickets with my visa card - I did not! and disputed this 1 yr ago! Now they are billing me for $166.41. I did not purchase tickets - I DO NOT FLY! I do not use their services!

Cory of Albany CA (05/26/06)
I booked 5 tickets for my family (3 young children) to fly from San Francisco to Puerto Vallarta, Mexico. We were going for my brother-in-law's wedding. I bought the tickets on Feb 11 for a departure on May 25 at 6:30 am on Delta. When I arrived at the airport the flight had been moved up,( Delta informed this happened on March 11). We missed our flight and could not get another one without paying $3600.

Cheaptickets never notified me. I had paper tickets that were mailed UPS. Cheaptickets claims they notified me by email. I could find no such email. Cheaptickets could not tell me the date the flight was changed nor could they tell me the date nor content of any emails they sent me. They claim it is my fault for not checking with the airline 72 hours in advance. The airline says they notified cheaptickets and that cheaptickets, as my travel agent, is responsible for notifying me.

A long planned family vacation/celebration was destroyed. We ended up being able to get a flight on Sunday for $450 more. But we got to Puerto Vallarta at 3:45 pm, wedding at 7:00, then had to leave for the airport by 1:30 pm the next day to catch our return flight. We spent 24 hours travelling and 24 hour at our destination. My children did not get to spend the time with their grandparents, aunts, and uncles. The only reason it was worth it for us to spend the money, we don't have, on this trip was because it was a rare occasion for all of my wife's family to be in the same place at the same time. We also lost 3 days of prepaid hotel rooms. PS: Delta airlines also performed very, very poorly in this whole affair.

Jennifer of Atlantic Beach FL (05/17/06)
I purchased tickets for a trip on cheaptickets.com. After I purchased the tickets, I realized that I made an error while booking, and needed to change the tickets. I logged on to the website and initiated the change and was informed that there would be additonal fees for the change. I accepted the fees because the error was my own.

About two weeks later, I noticed on my bank statement that there was an overcharge of $50 posted to my account. I called cheaptickeys.com and was told that there was no way for them to see how much they charged me, that I would have to send them a copy of the bank statement as proof of the overcharge. I was not sure how a company is unable to tell how much money they received from a client (if that is the case, then how do they know they got money at all?) Reluctantly, I faxed over the statement. I waited and called them the next day to confirm the receipt of the fax.

They stated that they received it and apologized for the error and assured me that I would have a credit at my bank within 5-7 days. 7 days later, no refund. I called back and was told that it hadnt been processed yet and the person handling it was on vacation for a week. So, lesson learne...never buy anything from cheaptickets.com. Their customer service is lacking.

Susana Castillo of Palmdale CA (04/08/06)
Poorly run company, impossible to reach customer service dept. We couldn't talk to a person without joining their Gold Club. That took 45 minutes. Once finished, we were given the customer service dept number only to be told they were closed on the weekend and our flight was supposed to be Sunday night. They cancelled our trip without notice, we had to re-book, they charged us twice. We couldn't get our money back.

Had to book a flight twice, the second at a much higher price. Couldn't get a refund on the first flight they charged us for but failed to book. Ripped off for almost $700.

Jason of Kapaa HI (02/18/06)
I searched for fares for my grandmother on Cheaptickets.com. They advertised several lower fares. My grandmother was going to visit her sister who is a missionary nun in Africa. For about ten different combinations of flights, cheap tickets advertised a fare from Atlanta to Monrovia, Liberia for aroun $1800. The carriers involved were Delta, United, and SN Brussels Airlines. When I went to book the flight, it said, must call airlines directly. Clicking on a button gave several generic reasons for why one might not be able to book online. I called each airline. Each said they had no way to book the itinerary, either through the other airlines and certainly not at the advertised fare.

I called Cheaptickets.com back. On hold for a long time. Finally the girl answered, I spoke to her about the situation. She said via phone they could help me book the fares. She would have to transfer to to the phone reservations division. She transferred me. A man answered and said something about the opportunity he had for me. I told him my situation. He said the only way for me to get phone assistance was to pay and sign up for Cheaptickets Gold. I declined. I had actually had this service before and they never did what they were supposed to do. I declined and said I just needed help with what had been promised and advertised. He said he couldn't do that. I said transfer me back to customer service. Said he couldn't do that. I said give me a supervisor. Said he couldn't do that. I said give me your boss. Said he couldn't do that. I said this was a classic bait and switch and false advertising. What was his name? He hung up on me then.

So, I called the first customer service number back. Waited for ten minutes again. Finally got a rep. Asked for a supervisor. She agreed and then placed me on hold. Off and on, she placed me on hold for twenty minutes. I told her I needed to know how long it would be until I could talk to a supervisor-- 1 minute, 5 minutes, 30 minutes? She said she had no idea and put me back on hold. This time, I hung up.

Still don't know if these fares are even available. Have called the airlines directly. The closest amounts I am coming to are almost $1000 more!

Mike of Melbourne FL (01/19/06)
I booked a hotel for a business trip through them. They sent me a confirmation e-mail. The confirmation stated it is 100% non-refundable. No problem. When I went to check out of the hotel, the hotel attendant stated they could not give me a receipt for my stay and that cheaptickets.com should. I called cheaptickets.com and they stated the reservation/confirmation is their receipt.

I am having a hard time convincing my accounts people that this confirmation e-mail is a receipt. I may have to forfeit $115.24 because of this. Still trying to get a valid receipt from cheaptickets.com or the hotel.

Adam S. of Kathmandu, Nepal (12/12/05)
I tried to make international reservations; USA to Nepal for a family member to visit during christmas. the fare on Cheaptickets was good, so i processed with my debit ard (Visa guaranteed). They could not process using a debit card, but blocked almost $3000 on my account. i soent over 1 1/2 hours onthe telephone - at 410.00 per minute trying to resolve this, placed on hold, disconnected and finally a lack of response was the final response, with a promise of a call back which never came. 

$3000 hold on my bank acount, with no way of recovering in a timely manner. No cooperation in resolvig it and high phoe charges in an attempt to resolve it!

Gary of Pittsburgh PA (08/20/05)
My wife and I are planning to fly to San Jose in September and we booked our flights separately. I booked initially through Cheaptickets and told her that I was flying on United Airlines from Pittsburgh to San Jose and when I was flying. She subsequently booked her flights through Expedia.com a few days later. When I checked the flights that she had scheduled, they actually had different flight numbers even though they were scheduled only about 10 minutes different from the flights that I had scheduled.

To sort out this discrepancy, I called United Airlines. They indicated that the flights my wife had scheduled on were replacement flights for the flights that I had scheduled on which they had since cancelled. I then asked the United agent to put me on the same flights as my wife and they told me that I would have to reschedule the flights through the travel agency from whom I had purchased them. United said they could not change the scheduled flights for me since the tickets came through Cheaptickets.com, and that I should not be charged anything just to put myself on the replacement flights for the cancelled flights on which I had been scheduled.

I went back to Cheaptickets.com but they still showed the old flights and did not show that United had canceled my flights and rescheduled the alternative flights that my wife was scheduled on. Instead, the way that Cheaptickets.com had things set up, it was NECESSARY to have to re-book my tickets onto the newer flights to ensure that I would have seats on them. So, having no other alternative, I scheduled on the new flights. However, this caused a major re-booking fee of $150 charged by Cheaptickets.com which they have since insisted must be applied to my account and that this is the way that they handle this type of situation.

I believe I have been charged a re-booking fee unfairly of over $150 because Cheaptickets did not have accurate information about my flight and did not show in their data that the flight had been cancelled and re-scheduled to other flights by the carrier. I have tried calling and emailing them to correct this problem and remove the re-booking fees. However, they have been totally unresponsive and unwilling to admit that their failure to update their information about the flights was the reason that the re-booking was made necessary.

I was basically forced to move my seats from flights that had been cancelled by the carrier to flights that had been scheduled in the place of the cancelled flights and was charged an exorbitant re-booking fee to do this! Interestingly, when I checked at Expedia, they, of course, already had all of the updated information that Cheaptickets had not shown for the cancelled and rescheduled flights. THis would suggest that this is an intentional scheme by Cheaptickets.com to collect inappropriate re-booking fees. I have since checked at several places on the internet and it appears that this practice by Cheaptickets.com is quite common. I personally think it is time that this behavior be legally challenged and stopped. I have put a great deal of personal time and effort into attempting to correct the problem to absolutely no avail. Cheaptickets.com has refused to hear my complaint and insists that they have the right to charge a full re-booking fee under these conditions.

Samara of Vero Beach FL (07/26/05)
I bought a ticket over the internet through CheapTickets.com on America West on 5/18/05 for travel on 5/23/05 in the name of Daniel Isquierdo and charged it on my bank card. When I received my bank statement, there was the charge for America West in the amount of $129.41, as well as a charge for $164.00 that also said America West, both charged on 5/18/05. I called CheapTickets and they told me I bought two tickets (for the same day of travel and the same destination) and they told me to call America West.

I contacted America West and they only had the one ticket that was already used. After further investigation, they discovered that the other ticket was purchased through Frontier Airlines. I then called them and explained the circumstances, and they cancelled the open ticket and mailed a check to CheapTickets. I called CheapTickets to find out when the money was going to be put back into my account and they told me it would take at least 2 to 3 billing cycles, which brought it to September or October, 2005. This is inexcusable since they double-booked the flight, which I have heard they do in many instances, and then tell me it will take 2 to 3 months for the money to go back into my account.

I am a single mother and the bank took $164.00 out of my account, which is a lot of money to me when I have to support a 9-year old. And now I'm told that I will not have the money for 2-3 months. In addition, something should be done with regards to CheapTickets being able to double-book individuals, and in many cases, they probably get away with it.

Heather of Freeport OH (3/18/05):
I booked two trips to London for May 21-29. My friend was interested in finding out how much it would cost to arrive back in the states one day early. After finding out the cost of fees, he decided against it. The rep had already split the reservations without even asking, so now we are under different reference numbers. Now, under his reference number the status is "Requested" and my reference number says "Confirmed".

I have the CC statement that proves I paid for both, but under his number it looks as though it wasn't even paid for. This is my first time making reservations without help from a travel agent and I must say that Cheaptickets has made it a lot more difficult that it should be.

Judy of Huntsville AL (1/13/05):
Three of us were going to fly to Miami and bought the tickets on line for the flight. When we got to the airport, cheaptickets didn't call them in so they werent there when we arrived. I called cheaptickets from a payphone, considering that our flight was leaving soon to find out what happened to our tickets. I was told that they forget to call them in. So I asked if they could do that so we didn't miss our flight.

The supervisor came on the line and told me that because that was their fault they would send me a travel voucher in the amount of $300.00 for future travel, with no expiration date. I waited three months to get it. In November I tried to redeem the travel voucher and was told that the flight would have to be taken first and then redeemed. I said that was fine. I was told to send the original travel voucher and copy of the tickets to the consmer complaint department. I mailed the papers in the first week of December. It is now over a month later and I have been on the phone with cheaptickets at least 6 times, been on hold for over 7 total hours, been treated like crap and still no resolution for where is my refund check.

Ana of Ft. Lauderdale FL (1/4/05):
I purchased a ticket over the internet last night 1/3/05 for 1/8/05 from Peru to Miami. Now they are telling that they will have to deliver the ticket to me and then I will have to overnight the ticket to Peru. It does not make any sense -- how do they expect for me to do that if the ticket takes 4 days to get here? The ticket is for 1/8/05 at 8:00 a.m. -- now in order to cancel is $50.00 that they are charging when in the first place they should not take any reservation for someone to come from another country.

Martha of San diego (10/15/04):
6-16-03 I bought airline tickets at Cheaptickets for June 19 with express delivery because there were no option for e-tickets. When I received my confirmation e-mail, I read a note that said that my tickets will arrive within 5 business days, so I called the reservations assistance (888) 922-8849 and I was instructed to call back two days before my trip in case I do not receive the tickets. 6-17-03 I called and talked to Darrell So. He said they could not deliver my tickets because I had a PO Box address. So he called Aviacsa (the airline) and he told me that Aviacsa said there is no problem. What I need to do is to fill a LTA form (lost ticket application) at the airport when I get there. He gave me my tickets numbers and confirmed my reservation number.

I arrived to Tijuana Airport - went to Aviacsa desk. The lady on the booth said that if I want to fill the LTA form, I had to go to Tijuana Downtown because she didn’t have it and she gave me an address. I asked her to please call that office and ask to fax the form. She said her telephone did not work. Then I explained to her what I had been told, I show her my confirmation with names, air flight and the payment that was charged to my credit card in addition to the ticket numbers. She said she has to have the tickets in order to five me the boarding passes. She said that the only thing I could do, was to to buy my reservation again, and when I arrive to Guadalajara (my destination), go to Aviacsa, show my tickets and they will reimburse to my credit card. It was the only way she gave me, so I accept to buy my reservation again.

(Long story short: More than a year later, Martha is still trying to get her money).

Patria of River Heights UT (8/20/04):
Cheaptickets.com charges a booking fee that they do not disclose. I made a reservation for a hotel in DC. I agreed to the total because it seemed on the ballpark without checking the numbers with my calculator. I then saw that they say that the total includes taxes and fees. Well I knew the tax for D.C. is 14.5% but I was curious about the fees. The total charged to my credit card was $10.00 over. I called the hotel directly and asked them what the $10.00 was for. They told me they charge no fee that I should call cheaptickets.com.

Well, I called them and first they told me that they have no fee that the fee was the hotel’s. After I told them the hotel does not charge a fee they told me to call customer service. After a long wait the woman in customer service tells me that I should have read the terms and condition. We both read the terms and conditions and nowhere does the site state that there is a booking fee like, for example, Expidia.com’s which states its booking fee.

$10.00 is not a big amount. But I believe that all fees should be disclosed ahead of time so that we know what we are paying for and if we want to pay for it.

"Q" of Springfield MA (4/22/04):
I ordered four roundtrip airline tickets from NYC to LAX via cheaptickets.com internet site. About 15 minutes later, I realized that I had booked the departure date for the wrong day -- I had clicked a "4" instead of a "5". I immediately sent an e-mail to cheaptickets.com and called customer service.

When I got through, I was told that if I changed my tickets within the next 30 minutes, I would only be charged $200 ($50 per ticket), but if I waited over 30 minutes, or one hour after making the reservation, I would be charged $200 plus the cost that the airline would charge for changing the reservation. Caught between a rock and a hard place, I paid the extra $200. I think this charge was utterly absurd, exhorbitant, and unfair. I called within 30 minutes of my mistake, but was charged $200.

Karen of Ottawa, Ontario (11/5/03):
I recently booked a flight from Ottawa to Amsterdam by way of Washington DC over the internet. I chose to purchase my ticket this way as I would be saving about $70(US) over buying the ticket elsewhere. When my e-ticket came I noticed that I had ended up with the wrong dates. This is probably my problem although I am not entirely sure and have no way to prove otherwise.

When I emailed Cheaptickets and called to change the dates I was told there was no opportunity for change and I would be required to buy a completely new ticket. I followed this up with a call to United Airlines (the airline concerned). United told me that I should be able to make a ticket change if I paid a penalty. I called Cheaptickets again only to be told that was not true and that I would have to buy a completely new ticket. By this point I was ready to cry as I was beginning to believe that I was holding a useless $592(US) ticket.

That evening I called United one more time and much to my surprised the problem was resolved by a knowledgeable and efficient reservations attendant out of Washington. I was incredulous as she listened to my dilemma and quickly informed me that I could purchase a new ticket as long as it cost more and I paid a penalty fee of $100. Ecstatic I agreed and thanked her profusely. The difference and the penalty ended up being $187(US), which I gladly paid. I am angry that it took me 4 telephone calls to resolve a ticket date change and I wonder how many people would have simply been forced to buy a brand new ticket. I have learned my lesson and will never again buy from cheaptickets.com.

Angela of Alameda CA (8/20/03):
I ordered a round-trip ticket for my daughter to travel from Louisiana to California. I listed my daughter as the traveler but cheaptickets put my name instead. The night I went on-line to place the order, the website kept bringing me back to the credit card account page. When I received confirmation of the reservation, I noticed my name as the passenger and asked for my daughter's name to be placed there.

Cheaptickets claimed they could only cancel the tickets and refund my money, minus the $50.00 service charge. It is now August 20, 2003, and I haven't received my money. My daughter and I have called several times to the 1-800 number only to be told it will take about 3 months because they have to get the money from US Airways.

Claudia of Somerville MA (3/14/02):
In March 2001 I bought two tickets from this agent for travel during Christmas 2001. These were tickets for a round trip Sabena Airlines flight from Boston to Nairobi (via Brussels.) In the 1st week of November, Sabena went bankrupt. Ticket agent did not notify me about this situation and when I called to confirm my flight, I found that my tickets were useless. I had to repurchase two more tickets with another carrier.

On December 19, 2001, I disputed the charge with Discover since the tickets were charged on this card. I then started a refund request with Cheap Tickets in the second week of January 2002. I was asked to forward tickets to Cheap Tickets.com which I did around February 3, 2002. Cheap Tickets then supposedly forwarded tickets to Sabena Airlines for a refund.

I've since called twice to check status of refund. To date, Cheap Tickets Refund Department claims to have not heard from Sabena Airlines regarding refund. They also will not release phone numbers for Sabena that would help me directly inquire about this matter. On March 4th, I requested that Cheap Tickets inquire with Sabena on my behalf and get back to me and I have not heard from either company.

I am waiting to be reimbursed $3,654.40 for two unuseable tickets. Cheap Tickets has not been helpful in resolving this situation nor have they given me any indication as to when the matter will be resolved. I would like to pursue this matter with Sabena directly but am getting no where.

Claudia should have immediately disputed the charge with Discover. Now that the 60-day dispute period has passed, she needs to file a claim withe bankruptcy court handling the Sabena matter. This may not be easy since Sabena is not based in the U.S.

Christine of Frisco, CO, writes (5/31/01):
In April I spent four hours reasearching airline tickets for a trip in July to Saipan, Northern Marianas Islands, our home. After I had settled on the route and price and enetered my credit card agreeing to buy the tickets for myself, my son and my daughter, I realized my daughter should travel on children's fare. Further reasearch at the Cheap Ticket website was unproductive on this so I pressed "cancel transaction" several times, only to be returned to the original screen.

I exited the website and called Continental, who confirmed that I would save $600 on my daughter's ticket. I explained that I had three Cheap Tickets on my credit card, and he said he would cancel them and rebook with the lower fare. Tracing the records at Continental Airlines show these were cancelled immediately. However, in five days I received both the e-tickets from Conintental and the Cheap Tickets.

For over a month I made many phone calls and drove four hours to the Denver International Airport on the advice of the Continental service agent but no one could refund these tickets. My credit card is over-extended and I am unable to make important purchases due to this problem. Various solutions were offered to us such as reporting the tickets as lost and waiting three months and paying a penalty, and now we are planning to return the e-tickets to Continental for a refund, for which we will lose the $600 savings on the Child's fare as well as much time.

I feel the CheapTickets website purposely did not allow me to cancel those tickets and when they were cencelled by Continental, sent them anyway. We fly a lot, with four children, 8,000 miles between Colorado and Sapain for over 20 years and never have been able to book two seats for the same passenger due to the default system with the airlines, which consistently cancelled previous bookings when a new booking was made.

We will lose $600, possibly not be able to travel together as a family, and have spent hours on the phone and driving to correct this, as well as lost the use of the credit card for many weeks.

Jacqueline of Sonora, CA, writes (4/5/01):
I wanted to pay for my daughter's airline tickets with my Visa. They wanted me to send a conciderable amount of information to them via fax. I told them I was uncomfortable doing this and they said they could not hold the reservation without payment. I thought abuot it for awhile and decided to go directly through American Airlines, which ended up being $20 more.

After being on hold off and on for two days for a total of 4 hours I finally was able to get through to a person who at first refused to let me speak with a supervisor, finally the supervisor came on I expressed my feeling in an angry tone; she told me she would put me on hold again for longer if I did not calm down. I stated that I wanted to cancel my reservations, she told me I could not because they were already charged to my card, so I put a stop payment at the bank!

I feel 4 hours on hold and the rude behavior of these people is very unprofessional and this buisness should be evaluated by the better buisness breau, they are not trustworthy for a travel agent.

Josef of Plymouth, MA, writes:
On Tues evening 2/20/01, I made reservations for myself and three other persons for flights from Boston to Stuttgart, Apr 3 to Apr 17 on cheaptickets. Then I proceeded to make flight arrangements for my mother from New York to Stuttgart for the same time. After completing the reservations and printing them out, I realized that one segment of our trip, from Frankfurt to Stuttgart, is by train not by airplane.

When I made the reservation it was not very clear that this was a rail service, because it said LH Flight 9380 operated by DB-German Rail, on the screen. When I called Cheaptickets.com I was told that I should have read it more carefully. The most that they would do was cancel the reservations, but would have to charge me $50 per ticket, that's $250 total.

What I really wanted was to change just one segment on the return trip? I then asked for a Supervisor, who basically said she understand it why didn't I. (I'm not in the business) When I asked to speak to her Manager or Vice President, I was told, she can't do that.

What is means is that on the return trip, I will have drive to the Stuttgart Airport to drop off my mother. Then travel all the way across the City to the Train station. And we'll be in Frankfurt at the same time. Under normal situations, it wouldn't bother me, I like adventures when I travel, but mother is 73.

Denise of Montebello, CA, writes (12/15/00):
I called CheapTickets on Friday, Dec. 15, 2000 to order airline tickets to Oregon. I checked their online address to see which airport was the closest to Grants Pass, oregon. It said Portland airport. So I called and asked for a round trip flight from Los Angeles airport to Portland departing on December 19th and returning December 24th.

The total came out to $148.95. After I had reserved it I checked a map to see how far Grants Pass really was from Portland and it turned out to be about 300 miles away. So I called Cheap Tickets back and tried to change my reservation to Grants Pass and they told me that they were going to charge me $125.00 for every change I needed to make. This meant that I needed to change the time ($125) destination ($125) and maybe date ($125). Total it was going to cost me around $375 to make all my changes.

I am going to have to take a bus from Portland to Grants Pass which is still going to cost me extra money and it is going to take about 4-5 hrs to get there.

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