CheapOair Reviews

I was thoroughly impressed with the service provided by Josie at Cheapoair. She went above and beyond to help us during an extremely stressful travel situation and even stayed well past the end of her shift to ensure everything was properly handled. My partner and I were travelling together from Zanzibar to Qatar before continuing onward separately to Canada and Ireland. We were notified that our original flight had been cancelled by the airline. My partner received an alternative flight option almost immediately, while my rebooking was significantly delayed, and travelling together no longer seemed possible. I initially spent over 1.5 hours on chat support trying to resolve the issue and match my itinerary to my partner’s. We believed it had been sorted, only to later find out that the airline had declined the request.

I appreciate your assistance in informing me truthfully that you could book me on a flight from Baltimore, MD all the way to Cap-Haitien, Haiti. I doubted it at first; however, when I was reassured when I spoke to one of your live agents. The only downside is the cost per checked baggage. I had to pay $240 for two bags weighing close at or close to 100 pounds total. I was even more shocked when I looked at it would cost to check in 3 bags. The total for 3 bags would have been $440. Just outrageously expensive! Nonetheless, I appreciate your service, and wishing you good luck in these tough times.

I had a great experience working with this budget-friendly flight booking agent. Despite offering some of the most competitive prices I found, the agent maintained a high level of professionalism and support throughout the process. They were very patient in understanding my requirements and focused on finding the most cost-effective options without compromising too much on convenience.

Creating a booking is easy and fast but we need human interaction if it comes to customer service over the phone. It takes more time before you get someone to join the phone call. Please, I have been victimized by Saudi Airlines due to a sequence ticket. I lost even my return flight, I wish that CheapOair will take this in count to create a pop message to alert the user to know what is the consequences and having that type of ticket have it will be a risk factor. Whoever arrive late to first flight automatically you can almost lose everything, including your return ticket.

Weather forced my original flight to be cancelled the night before I was to leave. Had to cancel entire booking and re-booked entire trip. Your agent did a fantastic job working with my wife to get everything arranged. Took a little longer than usual, but they got it done. We even got the price difference refunded to us. Delta Air Lines had several issues but nothing due to your service. Thanks for all you did! I will be sending a review to Delta about issues I had with them. But those are probably management issues as the pilot/flight crew/stewardess’s and folks at the gate were great.

She was very helpful! And was able to help me with all my needs! I appreciate it! Thank you Victoria for all the help! She was able to find a reasonable flight and matched prices with Expedia and other airlines. She was patient and professional and communicate communicated well.

A Comfortable and Pleasant Flight. 877 The cabin environment was clean and welcoming. The seating was comfortable, offering adequate space to relax during the journey. The atmosphere remained peaceful, while the cabin crew were courteous and attentive, regularly ensuring passenger comfort. A Reliable and Well-Coordinated Journey. From departure to arrival, the entire experience was consistent and dependable. Communication remained clear throughout the flight, and everything operated smoothly without any issues. Arriving on time was a fitting end to a well-organized trip.

The easy use of the online booking system was refreshing. There were no glitches, no confusing sections, or any other issues that make online booking so frustrating. I was able to select my flights and book with no issues.

I booked 2 flights and I screwed up the dates on one of them. The customer service rep helped us so much and I’m so pleased w/ the customer service and the thoughtful empathy he had w/ us to help was amazing.

Excellent cooperation and support for the confirmation of pre-booked ticket which was re-scheduled by the airline. I was informed about the changes in flight numbers but didn't know that the confirmation is necessary. I contacted Cheap-o-air and they did it.

I called today around 4 pm and was on the phone for 41 min with customer support. They transfer me 5 times to different departments and nobody was able to help me. Telling me that I did not paid for my luggage. When I purchased the ticket it said it did. Anyway they called me within 30 min the day of the purchase to tell me that and she guided me thru saying it was $90.00, now it's a chaos and I am very upset.

Great service. They took their time and explained everything thank y'all to me so I wouldn’t have a second thought about booking. The booking was great. We’ll be doing business with y’all in the near future.

Poor refund handling. Purchased "Travel Protection" which protects for flight cancellation - they don't specify that YOU cannot cancel, it is only by the airline. Horrible customer service. Gave me many options - none that were helpful. "Contact airline" - which they advised only Cheapoair could assist. Told to contact Tripmate - which was stupid because they had already told me tripmate is the insurance that would open a claim if airline cancelled the ticket - HELLOO - I just told you I am cancelling the trip. "Can I help you with a booking with more refund options" - Ok, let's upgrade this ticket for more options - To then hear "oh no" it is a completely separate booking, this one is non refundable. - Why would I want another booking if this is not needed? You feel like you are talking to a wall. "Let me check on your issue". After 1 hr on a chat, they disconnected and closed chat.

High cancellation fee, bought a tickets on phone and they charged 20% extra.

I got my ticket early and price was unreal....413.00. I couldnt believe it and that is round trip..!! Unreal price. You should always look at CheapOair for your flights. They are awesome in the dealings I have had with them.

CheapOair was an awful website to use and definitely not user-friendly. Somehow, the travel date I originally selected on the first page changed during the booking process. While I understand I should have caught it before finalizing, I still don’t understand how the date changed in the first place.

Pretty painless. Everything was pretty straightforward, and I usually don't like this kind of thing. I got a seat on a flight that I thought I wasn't going to be able to get on. I'll book through you guys again.

This company scams you by not booking what you request. I booked 2 round trip tickets as the receipt shows, but they decided to instead make them into 4 one-way tickets all booked separately which if nothing changed probably would have been fine. But, the airline AeroMexico changed the flight times for the outbound flight which was to a time not possible for us to fly. But since Aeromexico only changed the outbound flight and as far as they knew they were only responsible for that one-way flight which Aeromexico did refund but now I have an unusable return flight that Aeromexico nor cheapOAir is willing to give a refund. I have no way to use a return flight if I could not get to the destination in the first place.

My experience with CheapOair was beyond frustrating and deeply disappointing. I paid extra for travel insurance believing my ticket would be protected if an unexpected situation happened. When I needed to cancel, I provided the required documentation and still had my claim denied, leaving me to lose my ticket money. Paying for insurance that does not provide the protection you reasonably expect feels like a complete waste of money.

First, they said they would call me back in two hours, but they never did. I had to handle things as best I could because the app is in English, and I don't speak it fluently. Second, when I called to see if anyone could help me, the gentleman who answered wasn't very friendly.

The website was user-friendly. Booking was fast and easy! The deals are great, and comparing hotels was easy as well. Being able to see various hotels and flights at once made it easier to make a decision.

Run run away from Cheapoair.... They aren't honest with their service. You will lose money if you try do booking with them. No one is supposed to lose money at all. I need my full refund as soon as possible.

It's been surprising how much CheapOAir actually charges for every little step, including getting seats selected, checking in and getting boarding passes. Turns out not to be as cheap as it looks at first. A bit of a rip off.

Enough with the emails. I got the flight. Now. Leave me alone. I really don’t need to know about motel deals or cars or anything else. If I needed them, I would have asked for them when I ordered my plane ticket. Thank you so much but no thank you. Bye.

Spoke with representative Elizabeth. From start to finish, she was professional and knowledgeable. In these difficult times with uncertainties, gas hikes and airfare hikes, I found this representative very helpful and reassuring. Got her doing some searches for me before I decided. She made it a 'painless' interaction. Greatly appreciated her.

I do not know where to begin. I booked a one way plane ticket for my girlfriend. Upon payment, I noticed that the last 3 letters of her first name were omitted on the reservation. I spoke with two people online. Called 3 times and was disconnected twice. I wrote letters to two different emails, both feedback and reservations. This was all within the 1rst hour of booking. I encountered people whom could barely speak English. They just stonewalled me and sent me around in circles. Have no idea if they even listened to this very minor adjustment. Now I am trapped with unrefundable tickets, hanging in limbo, unsure how to proceed. Like pounding sand.

Why is this website giving my updates about a flight on tomorrow with Spirit Like it's still on? They need to get their computers in sync with each other. Spirit flights are DONE WITH idiots... They are sending me emails like Spirit Airline is still in business and I can go to Ohara tomorrow and Fly. WHY WHY WHY?

Good experience and I always trust this business. I have been using this website for 10 + years and always prefer to get air ticket from them. I never had any issue with ticket or travel. I buy all air tickets including International flights from here.

Won't use them again. They did complete my reservation, then sent me several messages a day telling me to check in and then never letting me check in. Finnair was the carrier but the flights were operated by American, and CheapoAir told me to check in with Finnair but Finnair told me to check in with American. American told me to check in with Finnair. I "chatted" with CheapoAir who took much of my time running me around in circles, when I finally got a human on the chat they said I had to check in at the airport. I wanted to get a seat assignment in advance though. So then I chatted with American, got a live human, got no help, then chatted with Finnair, got a live human, who finally helped me. So basically much wasted and irritating time getting to someone who could help when Cheapo gave me bad advice. SAME THING HAPPENED ON THE RETURN TRIP. Utterly useless. No cheaper than any other platform either. Don't use them.

I purchased the cancelation fee and was declined for my reimbursement. I am sorely dissatisfied with CheapOair. No longer a fan. The online chat refused to help me with reimbursement when clearly I purchased the cancelation fee just in case it was actually needed and it is needed.

Hi. After booking, in just 5 min, I found out that one of the traveler had incorrect name. Wile booking there no option to enter names at all. I was logged in my account, so I assumed that tickets will be on my name, that all. There was just one option just go straight to the payments. So I did that. After reading my reservation printout, I found wrong name on one of the travelers. I asked agent to fix this right away.. Unfortunately he was not able to help me. I had to pay penalty for cancelation, 100$, and do new booking. At this time there was clear option to enter names, and passport info. So, BE VERY CAREFULLY by using this website. They charge You money for website page mistakes. And, I am not making this up. I am working with computers for my lifetime, and I do know what I am doing.

Complete scam. I was pressured to hurry and disconnected after receiving a quote for main cabin flight. When he called back, he switched it to economy but did not tell me, and he rushed me to pay. American Airlines told me they overcharged me by $150. And then my flights were not main cabin and not flexible in case of emergency. And I had an emergency! I called CheapO over and over again. But they disconnected the calls. I had to buy an additional flight from the airline. Customer service has had me on hold now that I am back for hours. Never again.

In February I booked a flight to Europe and my flight is in May due to medical reasons. I had to cancel and they do not give you a refund. They want to charge you a thousand dollars to reschedule a different date. Unbelievable, terrible service. Do not buy any tickets from Cheapoair. They really suck. What a ripoff.

Easy peasy! Thank you! I found the perfect times at a reasonable price and I'm excited to have it completed and booked!

Great and always easy way to book a flight, never had an issue with ChepOair. Great prices, great options, super friendly website. Multiple destinations that can connect you all around the world. More than happy to keep booking through this website

We were pleasantly surprised to receive an offer from CheapOair for travel protection and benefits at a reduced price. Thank you so much! The agent was very professional and helpful. I would recommend CheapOair to everyone!

Warning to travelers: I booked a flight through Cheapoair and my experience has been extremely stressful. My ticket issue remains unresolved, customer support stopped responding, and I missed my planned return because of the situation. I made multiple attempts to contact the company but could not get clear help or a resolution timeline. Before booking with this company, I strongly recommend researching recent customer experiences carefully and considering whether you are comfortable dealing with delayed or missing support if a problem happens. I am still hoping for a resolution, but I want other travelers to be aware of my experience.

How do you deal with Cheapoair? You run ... as fast as you can and find another provider. They managed to force an authorization on a credit card that was declined by looking at the history of bookings to locate the CCV and Expiry date. I purposely input the wrong CCV and expiry to buy some time to confirm details. Now it's been at least 13 hours trying to deal with a reservation and the tying up of funds on a credit card. No one seems to give a rat's butt about anything. You tell them you don't have cell service when in the USA and they offer to call you there. How frustrated can a company make you. What they did was Negligence in my mind. Credit card details are private and not shared ... They are given in trust for that transaction only. Being on hold for 1.5 hours to speak to someone - then they transfer you to someone you don't need to speak to. Is this the meaning of: Get your customer to pay more and expect less?

The process of booking a flight from Chicago to Bangkok and back was seamless. I am very happy with the price and the service. I would not hesitate to recommend this company and will use their services again for my international travel.

I had booked a roundtrip flight per the booking number #**. The confirmation requested seat selection, which it didn't have, and baggage which I had already paid for in the original booking. I asked online with a rep about the confirmation and I was told that everything was done and I would receive a booking pass emailed to me. I didn't receive that, but received an email telling me that I hadn't finished the process and the ticket price had gone up. So I ended up having to have this booking canceled and rebook the flight with a increase in cost of $200. I think this was very unfair to me especially since I asked specifically if I needed to do anything else to complete my transaction and was told no. I had to rebook my flight with booking #**.