Complain about a product or service

Cheapoair

Kimberly of Sidney, OH April 1, 2009

I was on their web site trying to purchase round trip tickets from dayton to orlando for the dates of April 9-12 when i tried to put the return time in it excepted my credit card information and only gave me the out bound flight. The price of the tickets were suppose to be 144.00 RT and i was charged 256.00 one way. When i noticed this i called cheap air to have them help me resolve the problem and all's i got was they couldn't help me I needed to call Air Tran so i did and they said i had to go through cheap air and the only thing they could do was put a credit on there airline for future travel but would still be charged.

I called cheap air again (this went on for about an hour between cheap air and air Tran because no one wanted to help me) and talked to a supervisor and once again was told they couldn't give me my money back but they cancelled the tickets but i still had to pay 1200. for the tickets and if i wanted a flight to come back it would cost me another 1200. because i purchased only a one way ticket which i was doing round trip.

To me the web sites are misleading and i feel they scam people out of there hard earned money.I could see it if i tried cancelling after 2 weeks or something but this was 5 minutes of me noticing this problem. I wanted them to void that charge on my account and start over but cheap air would not help me at all. I am very upset about this but cheap air just keeps saying i purchased one way and pretty much it was my fault. So no tickets and they still are charging me 1200.

I wanted to take my family away for the weekend but i can not pay 2500. for a 4 day trip to Florida not when there web site has prices very inexpensive and thought i was getting a good deal. I just want refunded because the web site was misleading and how rude i was treated by the agent and a supervisor.

Matthew of Oronoco, MN March 13, 2009

I booked a ticket for my family with Cheapoair, 3200 for 2 adults and 1 infant. Even though I had requested a seat for my infant son, they left him out as a lap infant. When the paper tickets arrived, we were surprised that he was not assigned a seat. Upon enquiry Cheapoair wanted 1900 more to issue a ticket for him. We wanted to cancel our tickets. This we were told would cost us 1200. We went ahead and canceled the ticket. But then the refund of the original ticket has not occurred. We are still fighting for the refund. This company has horrible customer service.

Barbara of Woodbridge, VA March 13, 2009

I made reservations to fly from DC to Sacramento CA last June for a wedding via cheapoair.com. I noticed after taking the first flight that my return trip was for July and not June as I thought I had scheduled. After hours on the phone with a cheapoair representative, I was told that the best way to handle this was to cancel the July return flight and schedule a new return flight for the dates I had originally wanted in June. At that time, I was told that I would receive a 220.00 credit for the canceled trip that I could use until May 2009. I even have an email stating this from the representaive. I just got off the phone with cheapo air. I was told that the ticket was never canceled so my credit was forfeited.

I have an email from cheapo air stating that it HAD canceled my flight with the information on the credit. So what am I supposed to do now? Is there any action I can take? They didn't do what they were supposed to do and now they will not take responsibility. If I had known that I was supposed to cancel the other flight I would have taken action to do so; however, I was told that it had been taken care of so now I am screwed.

Loss of 220 that I could have used towards a flight.

Sandra of Sidney, NY March 11, 2009

I have traveled all over, and have used many different sites but never had as many problems as with cheapoair. They do not tell you that they have to talk to the airlines after you book your ticket for a certain price. After ordering a ticket for close to 800USD we got notified the morning of the flight..... at the AIRPORT that the flight had not gone through. I guess this is what Cheapoair considers customer service. Allow your customer to purchase a ticket, dont email them, dont call them, let them drive 2 hours to an airport and let the person at the check in counter notify them that there is not a ticket booked in their name.

Since Delta felt awful about the experience they offered to call Cheapoair, in which they told us that it was our own problem and that they had tried to call us. I would like to see phone records of their so called calls because the primary number that they stated to call had no missed call in the caller ID and no message was left. It was at this time that the Cheapoair rep said that they could book a ticket that would be 350USD higher than the price that we had booked at.

After reading reviews on this company I see now that it is part of their method to get you hooked at a low price, and then stab you in the back when your flight didnt go through. At this point they already have you hooked, youre standing in the airport and have no other choice but to book at the higher price with them!! This is the WORST site to book your tickets through. I would not suggest it for anyone! STAY AWAY FROM THIS SITE IT IS A HUGE SCAM!

Luckily I found another site to order my ticket with, however rather than paying a quoted 750 I am now paying close to 1000 to get to my destination.

Michael of Billings, OK March 7, 2009

Thank You for Choosing CheapOair.Com As per our conversation over the phone after your authorization we will bechanging your Reservation under booking No. - 1947238Your flights will be as below your new payment will be usd 198 including the change penalty and fare difference.

this is what they charged me Travelers: 1 Adult/s Fare: 260.70 Taxes & Fees: 77.21 Sub-Total: 337.91 Insurance: 0.00 Discount Amount: 0.00 Post Booking Charges: 198.00 Total Fare: 535.91 USD

Website posted airfares and showing flights available. When booking with CheapoAir.. they say flights are not available and I will have to pay more. After booking.. They continue to advertise the lower priced flights as being available. they also charge 150 to change return flight. I made the reservation change 3 weeks prior to flight. COMPLAINT: OVERCHARGING and BAIT & SWITCH

Marie of Lawrence, KS March 4, 2009

I spent most of an afternoon trying to book a flight--and Cheapoair kept coming up as less expensive; When I finally booked it, it was confirmed and everything was fine. It was a day later before I realized that the flight had NOT been charged to my account. I then got a call from Cheapoair saying that they had not been able to book my flight after all but t hat they had this other flight (about same price but 12 hours longer through JFK...so I said no thanks. By then all flights seemed to be even more expensive but after four days I finally found a flight and reserved it on Expedia, but the same price as the Cheapoair flight.

It was then that I noticed that Cheapoair had charged me for the flight that had not gone through. I have just spoken to the 4th person and it has now been 55 minutes on hold waiting for the billing person; the first person who was supposed to be a billing person was just an agent, so although I told her I did not want to wait for another half hour, here I am. Everyone is right, bait and switch and an hour of waiting on hold and no end in sight.

I probably wasted 10 hours all told between all the searching and waiting to say nothing of the frustration of thinking I had a reservation and then not having it, and later that my non-reservation had been charged to my account and I am wasting more time.

At least I have the emails that say they did not book the flight. How come they get to back out of a flight without cost and I don't. Just as US Air and their lousy service, I will NOT go with Cheapo air or US Air even though they were supposedly cheaper...I know in the long run I will pay more for both. I'd stay away from both of them.

Jacob of Centennial, CO February 25, 2009

I Just tried booking on CheapoAir.com and they had a great price for my tickets 1,300. But when I tried to buy my tickets they would all the sudden say that it was sold out. I proceeded to attempt to book a flight for over 2 hours going flight by flight trying to book a flight but ALL 7 were sold out! and so I decided to call the customer service line and after a 30min wait they said they no longer had those flights available and that the only one that had was for 5,000. So I bought it on Orbitz, and will never return to their website. They are using a BAIT AND SWITCH method of selling tickets and that is ILLEGAL! I hope more people realize this and we all can do something about this fraud put on by Cheapoair.com

Waste of my time

Marja of Seattle, WA February 20, 2009

4 minutes after making a reservation I realized I had one already--I called the airlines they said I had to call cheapoair to get a refund. I called cheapoair and after ebing on hold for 45 monutes they told me it was too late, that a ticket had been issued, and it would cost me 150 to cancel, I protested but cancelled, then recied their invoice where they added another 76 to it as well! This is ridiculous--I was not only still within 24 hours of booking, I was within the first hour of booking!

I am now over 225!

Marja of Seattle, WA February 20, 2009

4 minutes after making a reservation I realized I had one already--I called the airlines they said I had to call cheapoair to get a refund. I called cheapoair and after ebing on hold for 45 monutes they told me it was too late, that a ticket had been issued, and it would cost me 150 to cancel, I protested but cancelled, then recied their invoice where they added another 76 to it as well! This is ridiculous--I was not only still within 24 hours of booking, I was within the first hour of booking!

Roselle of Pleasanton, CA February 11, 2009

Tickets were booked through cheapoair.com back in June for my sister's family in the Philippines. They are migrating to Canada (2 adults/2 kids). I booked the tickets online with itinerary Manila-LA-Vancouver-Winnipeg last June 2008. The scheduled flights were for Aug 2008 but I have to reschedule. I called and talked to Tony who helped with rescheduling, paid 800 for booking changes. When I spoke to him at that time, I asked him if my sister's family will need a US visa for the layover in LA, he said no because they're Canadian residents.

I had to change the flight date again, spent another 1200 for booking fees and again verified if US visa is required. Once again Tony said no, they should be ok. On the date of flight (1/23/09), my sister and her family got held at the airport because NW airlines will not let them fly without a US visa. They were there for 4 hours with the kids plus all their belongings hoping to fly. I contacted cheapoair and their staff refused to take responsibility. They keep on promising me that they'll listen to the taped conversation about the US visa inquiry. Of course, they never did. They completely ignored my request for return call to reschedule my sister's flight, I had to call them everytime. I finally have to purchase my sister and her family new tickets because they couldn't wait long, my brother-in-law has a job waiting in Canada.

I called NWA to see if I can just refund the fare myself instead of going through the incompetent people at cheapoair. I was told that I'll be able to refund 580 each (total 2,320). Everything that I paid cheapoair (base fare plus twice rebooking fees) totaled to 7,000+. These people are horrible, they have no heart in taking people's hard earned money.

The stress that my sister and her family had to go through at the airport was heartbreaking. It was hard enough to move to a different country, then add this stress to them. It had taken so much of my time just trying to get a hold of anyone at cheapoair. If I'm rich, I would sue this company for everything I spent. But the lawyer said that it's not economical. I wanted to get everything that I spent but don't know if that possible.

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