Cheapoair

On September 21, 2011, we booked a flight from Raleigh, NC to Sao Paulo, Brazil for our son to travel during the holidays. He was originally booked to return on Jan 07, 2012. But on November 29th we were contacted by Cheap-O-Air to inform us that one of his connecting flights had changed and they would need to change his flight to a later time and a different airline. We agreed to this change and were sent out another confirmation that verified this change. When my son went to broad his flight 4 hours before takeoff, he was told that he was not listed on this flight and would not be able to board. He showed his confirmation but was still denied boarding. We were told that Cheap-O-Air only put the change on a temporary hold and that they never confirmed the change and therefore his flight was never changed by Cheap-O-Air.

This mix-up by Cheap-O-Air not only caused our son to miss his flight, but due to the language difference he did not even know what was going on. He had to sit in an international airport for over 24 hours before he realized that he would be flying out later in the night. I spent over 7.5 hours on the phone with Cheap-O-Air before the problem was fixed. I was literally on hold for hours at a time without anyone coming on the phone to tell me they were still working on the issue. They have very poor customer service.

I registered a complaint on Feb. 1, 2012 regarding a trip that was made between Toronto and Belize City. The amount that was overcharged was partially refunded and I appreciate their efforts to somehow try and rectify the situation. I still believe the entire amount should have been refunded but I appreciate the fact that they did make an effort to remedy the situation. I still believe, however, that their server was part of the original issue and that the date entered for the return date of travel is not what showed up on their server.

Avoid Cheapoair, if everything goes well it might go smoothly but if a problem arises you are done. Awful customer service. They should have refunded at least the fee they took immediately. Even if it is a little more expensive. Buy directly from the airline!

I have made several attempts to call the 800 number today with zero phone calls ending in a good experience. The last 2 phone calls that were actually connected to a live operator ended in a disconnected conversation on their end. I am asking for them to honor and show me how to get a published rate they are displaying, and not one person who works for this company can find it, or tell me any details about it. In my opinion, this is a teaser rate, and this rate does not exist. The airfare I was trying to book was for Miami to Venice Italy for $565 R/T, including all taxes and fees. Everything they tried to sell me was for $800 p/p or more.

This past December, my son and his friend used my credit card to fly from McAllen, Texas to Houston, Texas. Well, in January I received the credit card statement and I found that I had been charged four times by COA Airlines including Taxes & Fees.

The first entry was for $100.00, the second entry for $250.00, the third entry for $371.40 and the fourth entry for $15.00. All four charges totaled $736.40. I checked with my son to see if he had purchased additional tickets and he said that he only purchased two. Now I can't seem to talk to any with COA to get copies of all four invoices. Need Help!

A booking was made between Toronto and Belize City. The dates were departing Feb. 17,2012 and returning Feb. 25, 2012. When the booking was made, the dates shown were the same for the departure but the return indicated March 25, 2012(which I had confirmed with two others before completing the booking). When this was brought to the attention of Cheapoair, they decided to charge an additional $604 for cancellation and rebooking although it was obvious that it was a problem with their server. This is ridiculous and I could have booked the exact itinerary on Budgetair for almost the same original price. I will never use Cheapoair again. Their solution to the problem was unacceptable.

I just want to say a good word about Cheapoair. I made a bad mistake and booked flight on the website for a morning flight instead of the evening, which would make me to miss my connection. I realized my mistake and contacted Cheapoair by phone immediately. A very nice and helpful customer representative cancelled the ticket and re-booked it at no charge and with full refund less $10. I can see that many complaints originate from mistakes, people make themselves like me, not from Cheapoair mistakes. Of course it is great to get everything straighten out, as in my case, but maybe it is not possible in all cases.

This is for Maxine. You have been contacted, and the concern of the charges have been discussed with you. You've also been refunded $100.00 to help with the added expense of the flights. One-way tickets are generally more expensive, and when you already have flights and make changes, you will also have the added expense of the airline change fee. We are very glad that we could work this out for you, and we do appreciate your business.

I must say about the complaint I have registered here on 01.28.2012 that CheapOair supervisor Mr. K. called me at my mobile phone on Saturday and provided all the adjustments I have required! I'm very impressed about the happy ending of this mistake! I need to register it here.

I have a credit with CheapOair for $338.10. I called today to use a credit towards a one-way ticket for one adult and two children from Chicago to Los Angeles on 02/17/2012. The sales person's English wasn't that clear and I had difficulty in communicating with him. I thought for sure he told me it was going to cost me an extra $255, which I said fine and asked him to book the flight. I looked at my banking online and saw that he charged me $455. So in total, CheapOair is charging me $839.10 for a one-way ticket for an adult and two children. Tickets price range for a one-way trip is $107 to $170 each. CheapOair, as of 9:40 AM my time, has not responded to my complaint.

I am going to Toronto, Canada with my two best friends on February 11, 2012 and I had the worst experience buying airline tickets on Cheapoair website. At the moment I made the confirmation and I received the ticket, I noticed that I made a terrible mistake about the time of departure, because here in Brazil we don't have a.m./p.m. to indicate the hours - I was pretty sure I was buying a ticket to fly at the day light, and I was actually buying a ticket to fly late at night (10:55 as 22:55)! Immediately, I sent them an email and asked for a cancellation/change, but they said to me I had to pay $50 for each one. I told them I just want to re-schedule it but they didn't show any consideration or understanding. It's really sad that they are treating the customers always in such a position. It could have been so simple and easy, but they prefer to have our anger spread on the internet.

I booked a flight on CheapoAir to Chicago, IL. There was a snow storm in Chicago the evening I was leaving, so I called CheapoAir to book an earlier flight. I was charged $400 for the change and the earlier flight was cancelled. I had to get back on my original flight to Chicago leaving later that evening. I was told by a Frontier agent at the Denver International Airport that my money for the cancelled flight would be refunded, but to date it has not been refunded, nor have I been offered a complimentary flight as an alternative. I called CheapoAir to request a refund and was told immediately that that was not a possibility; again I was not even offered a complimentary flight as an alternative. I would like my money back and/or a free round trip ticket from Chicago to Denver in February. It is unlikely I will continue to use this service unless this situation is remedied. I would be more than happy to recommend CheapoAir's service, but only when they offer me an agreeable remedy to the money I lost by using their service.

Cheapoair's mobile applcation screwed up my 6 roundtrip tickets! I selected the dates February 25-27. And the next step (in small text) read February 27-27. Who the hell in their right mind buys 6 roundtrip tickets for the same day?! Not realizing it was the website's fault, I called to rebook the outbound flight for more money and a penalty fee of $60 ($10/ person).

After rebooking, I tried the application again as a new customer. And it did it again! Twice! So I know this is not my fault. If anyone else had used this mobile site, they would've been screwed too! So I called back to talk to someone to cancel the whole thing. He was very kind and understood my situation and how upset I was. Because he couldn't refund the $60, he said he will only charge $25 person for the return flight to cancel the whole thing because it was not my fault!

So after discussing with my bridal party, I called back to cancel the whole thing because tickets were $400 now--from $350.This time, another customer service rep said he had to charge $300 to cancel. He did not understand my situation. He read from a book the policies and fees over and over again. And he didn't care that the previous guy told me $150 to cancel the whole thing because it was not my fault.

I didn't' want to speak to him anymore, so I said, "Go ahead and cancel it." I have emailed Cheapoair with 2 sets of snapshots of their application. The first screen showed the selection of dates February 25-27. After selection, it took me to confirmation, but it showed February 27-27. It is impossible to notice the tiny little change in numbers.

This is proof that my purchase was messed up by their site, and I want my cancellation fee refunded! I am waiting for someone to reply back. But if not, I will have to file a real claim! The first mistake was their site, and second, their customer service rep told me one thing and another told me a different thing. Why am I being charged for their mistakes?!

I have 12 days to my flight schedule (03Feb,2012) and I do not have confirmed tickets yet from Cheapoair. I booked the return flights to Bangalore India on 23rd Oct-2011 with Cheapoair. That time, I was given a confirmed ticket. Later, I found that because of the cheapoair mistake in typing my first name, now, I have been told that airliner confirmed to Chepoair that the name change is not possible and a new ticket should be issued to customer.

I keep calling cheapoair for my itinerary and ticket, but they have no clue what's going on. I have been calling almost every day for the last 8 days. Each time when I call, they ask more time to look after the issue and assures me that someone will call me within 12 hours, but that never happened. Please help me with this issue as my kid and wife are also traveling with me. CheapOair did not issue ticket

Booked a flight with CheapOair and purchased the insurance upon the agents suggestion reassuring me that by purchasing the insurance, we could cancel the trip for any reason we would be refunded all monies. We had another person who wanted to join us, so when we went back on to add her to the trip, we noticed the rates had gone down $50.00 per person. We called CheapOair and they said no we would not get a refund. We then told them we bought the insurance and would like to cancel this reservation and get a refund. They responded that we could only cancel if we were sick, etc.

That is not what I was told! She (the agent) verbally told me that we could cancel for any reason! We have been victimized by CheapOairs agent. And would like this resolved!

Louisa, your case is being handled by our waivers team. We just spoke with you on Jan 18. Please allow the customer service reps who have been handling this some time to work with the airline on a satisfactory outcome.

I booked a flight with them for $117. I then cancelled it and they charged my account $1176 which I did not authorize. I can not get customer service on the phone!

I filled out an application for a government sponsored cellphone with Terra Com. The next day, I received a phone call to verify my information. About six weeks later, I received a phone from True Wireless, sometime in November. I have had three mad calls, before the battery went dead. It would not charge. They said they would send a charger, and a battery, they never did come. Three weeks later, I got permission to send the phone and charger, back to them. They received it on 12-20-11.

They said it was repaired on 12-21-11. Finally, on 1-12 12, they sent a different phone, which I received on 1-15-12. They attempted to charge me fifteen dollars, and change to turn it on. Then, they said they would give me my thirty days free, which is what they advertise. They said it would take twenty four to forty eight hours to get it turned on. That was four days ago, and I still have no telephone service yet.

On May 30, 2011, after canceling a round-trip ticket from Washington DC to London on Turkish airlines booked through cheapoair, I received an email from Vanessa Aquilino of cheapoair who wrote:

"As per our conversation and as agreed, we have canceled your booking number 7279837 with a $50.00 cancellation fee. You will now have a credit, in the amount of $966.63, with Turkish Airlines. This credit will be valid for one year from the original date of issue 4.30.11 all travel must be completed on, or before, 4.30.12 and is only valid for travel on Turkish Airlines. Further to this, depending on the rules of the fare, you may not be able to change the routing from the original itinerary. At the time of re-booking, there will be airlines change fees and applicable fare difference".

Now it turns out that Turkish airlines has aborted that route from Washington D.C. to London, and the only way I can make good on this ticket is to fly to Istanbul, which I don't want to do! I want cheapoair or Turkish airlines or whoever put me on another flight to London or reimburse me my money.

I am thinking to sue in small claims court, but I need a name and am not sure how to obtain it. I feel used and abused by cheapoair and want to know how I can go about getting another flight booked with the original routing! Obviously, if Turkish Airlines cancelled that DC to London route, it's up to cheapoair to secure for me another!

I am very disappointed with what happened today. I purchase a ticket on 01/17/2012 for $560.00, then the next day I received an email saying that my ticket's price has changed (the price requested for you itinerary has been change) to the amount of$ 868.00. Yes, that is the true that company is a joke. They offer some cheap tickets that are not true. Please do not book any ticket with them. This company needs to be out of business.

Teresa, please email me your 7 digit booking number. I will follow up with the escalations team. Email to ***@cheapoair. Place blog in the subject line.

Honestly, I wish I had seen these reviews before I booked with this company today! I hate to think I've been duped but I've waited for the billing department for a good portion of my evening. Extra unauthorized charges were made to my credit card and I keep getting sent back to uneducated sales staff instead of the billing department. Just stay away! Book directly with the airline and save yourself the headache and possibly getting stranded away from home with your family! All I want is for someone to take the charges off my credit card for a canceled, same-day booking!

Andrew, if you have a billing dispute and have notified us, our billing department will be in contact. If you would like me to look into it as well, please email me. Provide me with your 7-digit booking number, and place BLOG in the subject line.

As I have stated in my 10/28/11 message, there are rules set by airlines and there are ways a business/travel agency, such as Cheapoair, can do and are willing to compensate customers when the suppliers (airlines) fail. It is the cost of doing business. I asked them to let me know how to get in contact with the company and I need my friend, Teresa, to take over the communication regarding the issue.

CheapOAire is quick to claim the large amount of business it generates, or obtain the top sale agency with Korean Airlines, but when it comes to customer service it is pretty poor in my point of view! The case has gone from Derris to Rey and now to the Escalation Dept, Tracy. It has been six months and still no refund or solid answer is given to my basic questions. Whom did they speak with, AirFrance or Czech Air? how often did they follow-up with the airline? What can CheapOAir do if the airline failed its duty?

Cheapoair of New York, I strongly suggest you make contact with myself or partner Michelle about an unauthorized charge to our credit card. Note, Further action will be taken if you fail to do so.

I worked for Cheapoair for a week in NYC so I saw firsthand how this scam operates. I actually commuted from New Jersey about 1.5 hours each way. They treat their employees poorly with bad working conditions and are paid through a temp agency.

They make their money by overcharging hundreds of dollars as much as they can get away with, hence, the high level of complaints. They also have a call center in, you guessed it, India, so there is no one to regulate this fraud.

They fire their employees by telling them to go home and call next week and when you do, they don't answer. I've been in the travel field for 18 years and worked for many travel companies and this was, by far, the worst.

Sorry, for all those who get scammed, the irony is they attract people who aren't well off to get a good deal and end up getting ripped off. Do yourself a favor and book directly with the airlines, or at least more reputable sites like Travelocity.

The airlines provide the flight options, not CheapOair. The customer accepted these flights, and at any time when the schedule change occurred, she could cancel anytime. I would also like to mention that LH would not give her boarding passes if she didn't have a flight. It seems that the airline employee may not have known what they where doing. But if any of the other airlines are delayed, it can cause issues down the line, and if Stutgart was the only connection to get her to Munich, unfortunately that's all that was available.

We are a travel agency and do not work for the airline, therefore any operational concerns directly from the airlines negligence is not something we have control over. The flights that the customer wanted were code share flights, where many airlines have joined forces to become one. So Continental airlines may be the flight, however, you could be flying on a United plane.

We do give this information out and place it on all confirmations, it is entirely up to the customer to read the information. The customer never contacted us with any questions or concerns, it wasn't until she posted this blog that we knew of any issues she had. We would certainly have assisted her, and advised her on how to check in for her flights, if given the opportunity. Also, we do not cancel one's flights to sell the ticket at a higher price, there's no such thing.

We usually use Expedia.com or Expedia.de, fine service there. Cheapoair.com is a 'mix & match' outfit that will get you into trouble. Here's what happened with our 1/17/10 Hou-Munich flight. We got a United ticket with continental (co) and Lufthansa (LH) as carriers. This is 'mix & match'. Then, we got an email with no return address (and a minimum charge if you want to call the __) asserting that we do not any longer have a direct flight London-Munich but are rerouted through Stuttgart!

Furthermore, we can accept the change or risk losing our tickets. We angrily accepted. Then, at the Houston airport, Continental could not give us boarding passes Lo-Mu. They said they weren't in the computer and we'd have to get them from LH in London. Now, if you've flown through London, you know there's no time to wait around for boarding passes. The CO flight was an hour late. We arrived in Lo too late for the connection. That's minor.

Here's the worst part of mix & match: LH did not have us in the computer from Stuttgart to Mu! And they said we'd have to accept a seven-hour delay before we could fly to Stuttgart and be stranded there. We went back to Co, who does not fly to Germany, the clerk called someone at LH and got us boarding passes with small delay Lo-Mu. LH also gets failing marks from us. Then, our bags were lost. LH was to find them. I called CO, LH had not even put the lost bag notice in the computer.

We got the bags three days later. A friend who flies many times year says we can expect worst nightmares if we continue to use mix & match outfits like Cheapoair.com and Priceline.com. Avoid them like the plague. They are irresponsible liars and need to be driven out of business. They lied when they claimed that LH forced the Stuttgart rerouting, LH did not. El Cheapoair simply sold our ticket later for a higher price and then passed the inconvenience on to us. Cheapoair.com is the worst outfit I've ever done business with. I wish them a place in hell.

Be careful, Cheapoair.com will rip you off when you change the ticket for reasons. Not even that, when you dispute the overcharge on your credit card with Cheapoair, even your reason is correct, then they give back the credit on your credit card, but after more than half year, Cheapoair can come back to you and tell you that you owe them for the credit card returned credit. You had to return that credit money directly to Cheapoair. I am experiencing this. My family of 3 persons, planned a vacation trip to China and Japan, last April, and booked tickets for New York to China, then from China to Japan, then back to New York on the Cheapoair website for $4,313.49, including tax and fee on March 6, 2011.

However, the century disaster earthquake and tsunami happened in Japan on March 11, 2011. Our plan to travel to Japan was interrupted. Therefore, we had to change our air tickets from China directly back to New York, instead of staying in Japan to travel, then back to New York. We called Cheapoair service agent on March 15, 2011, and the agent said the ticket price from China, either passing by Beijing or Shanghai to New York, are much higher, and we had to pay more ($1,236.45) for the tickets to change to Beijing directly to Newark, New York.

When we received the credit card statement, we found out that $1,236.45 is only for the Cheapoair service charge! What a rip off charge from Cheapoair! The total new air tickets true cost was actually less than the old tickets' total cost, because we do not have to transfer ANA airline, and stay a week in Japan, according to the Continental airline ticket document. Further more, the US airlines posted news that they eliminate processing fee for change or cancellation to Japan flights, because of the Japan earthquake event.

Therefore, I called and emailed Pansy and Ray of Cheapoair, to dispute the overcharge service fee, and return the negative difference between the new and old tickets on March 24, 27, April 4, 6, and got no answer until May 3. Ray called back to promise a refund. Since the credit card charge was due on 4/28/11, following the normal dispute procedure, I also filed the dispute document with all ticket copies, support document, email and phone call record to my credit card company. The airlines, Cheapoair, and my credit card came up with correct result that I had the total refund credit of change ticket service fee, and difference between new and old tickets, total $1,649.97 from my credit card. Therefore, the case was closed.

However, after seven months, on 11/28/2011, I received the notification letter from Ruben on Behalf of Collection Department/Cheapoair, telling me that I still owe them $1,649.97! I answered Ruben with a letter, which stated the case was justice, and was closed seven months ago by all parties. How can Cheapoair, after seven months ask me to give back the credit money directly to them, without looking back at the original case? Mr. ** did not answer my question, and keep sending me a final notification to legal action and reporting top credit rating agencies and transfer to a collection agency, which threatens and racketeers me to give back my the credited funds to them.

What a ridiculous collecting money method Cheapoair is doing! They do not follow the normal and legal dispute procedure, but using threatening letters to racketeer the customer. What kind business is Cheapoair practicing now? The fact above is saying Cheapoair is cheap to its customers, but its service charges are not cheap! I rate Cheapoair no stars.

--randrews at cheapoair.com

Regina, in order to determine exactly why you had been booked at an airport 200 miles further I will need to review your reservation. Our website will display nearby airports if they are cheaper, however, it only scans within a 75 mile radius not 200. Also reviewing whether this was booked over the phone with an agent, or online will also help with the concern. Please email me your 7 digit booking number for both reservations. I will certainly see what I can do for you regarding the inconvenience. Place blog in the subject line, and email to randrews at cheapoair.com

This message is for Carlos. Please forward your seven-digit booking number to me and I will look into the status of the credit. My email address is **. Place blog in the subject line

On Christmas Day, I received a phone call informing me that my father just recently had a stroke, and is in a coma with the possibility of death. I'm not well off and that's how I came to this website.

I applied for a visa and booked a flight with CheapOair. Then something happened with the Chinese embassy and visa could not go through in time for my flight for some reason. So I had my son to call the company asking about their return policy, I myself drove to Toronto's embassy looking for a solution.

The embassy was nice enough to get my visa on the fast track, so I will be getting on the plane in time. And so I called home to my son, and then all hell broke loose from there. My son told me he had just 5 minutes ago had the ticket altered for 300 dollars, had the dates changed and I'll be getting back to Canada late and miss a day of work and as a result, lose my years of bonus (a couple hundred dollars) for missing a day of work.

I immediately called the company (long distance on cellphone), telling them they change the ticket back immediately, and refund the 300 dollars in penalty. I know I had the right to do so because my son didn't have the credit card information of which was used to pay for the e-ticket. And in fact, he was persuaded to change the ticket because as per the word of Ula Paul: "if you don't change it now, you'll have to pay double for the next flight, it's your choice".

Important information right here: CheapOair, changed my flight without my permission, without my credit card information, my son, ignorant of their trickery was able to change my flight ticket without any permission or information. None. The only thing he was asked is wither he would be using the same credit card. That's it!

After much heated conversation with the phone representative, which took over two hours, the deal I got was that I still pay the penalty, 300 (so much for CHEAPoair), get the original flight back for the same price. To do so however, I must cancel the original reservation for a full refund without cancellation fee, then get a new reservation of the (note) exactly the same thing as before. That is all good and well, and I was just about to be surprised at how humane and understanding the company was, then I noticed they had not refunded me the original reservation, and charged me for a more expensive ticket.

Ticket+penalty: $1,769.10, credit card showed $1,858.86. Also, even the ticket I had originally reserved was charged an extra 15 dollars for no explanation. Original ticket price: $1,482.28, credit card shows $1,493.48, with a mysterious $5.00 dollars charge along side it. So as I was saying, I was promised the original reservation albeit with 300 dollars that I waived to them; full refund of the original ticket and payment for the new one.

That didn't turnout to be the case either. As shown above, I was over charged on all accounts, the refund never appeared, and worst of all, I never go that original reservation back. The plane will still be returning a date later than planned, and as a result, I will surely lose my years bonus of a couple hundred dollars (- $500) for working every working day of the year.

I booked a flight online and was booked to a different airport that Cheapoair said was close by. I found out later that it was 200 miles away and would cost a lot for a family of seven to get to our destination. I called to complain and was given the run around. They said that they would have someone call me, no one ever did.

I had another experience with Cheapoair. My daughter had emergency surgery out of town. Cheapoair would not help in any way to get us back home. She was in the hospital for 7 days. I do not blame Cheapoair for this, but it does show their business character. They do not care about the individual.

I booked my return flights to Bangalore, India with CheapOair, booking number ** and my flight is on February 3rd 2012.

While booking the flight, I gave all the information correctly with passport copies but when I checked the confirmed ticket, my first name has been misspelled (instead of Pramod ** it is Parmod **) When I called them to change to correct spelling because my name on the passport does not match with the passport airliner, they will not allow to board the flight and immigration will also be problem.

I called their toll-free number and they told me to cancel the existing flight with no refund and go for new reservation. Because of their mistake, they are now asking me to pay for it. Please help me to take it to the concerned unit and get my tickets corrected. It is really frustrating, as my other family members are also travelling with me and they need my assistance in travelling.

CheapOair has failed big time! My partner and myself arrived 3 hours prior to our Air China flight 992 on Dec. 24, 2011 to Beijing, only to be informed that our connecting flight Air China 821 to Phuket had been changed to now fly out on the Dec. 27, 2011 - not the 25th as planned. This change would not allow us to catch our connecting flight with VAustralia (DJ4148 Dec. 26) and ultimately miss the wedding in Perth. Totally unacceptable. We called CheapOAir immediately, the initial supervisor on shift, Pam, admitted that our email information was placed in the wrong queue and that we had not been advise of any flight changes with Air China. The representative from Air China's help desk Susan tried to explain to Pam that she needed to contact Royal Scenic Holidays, as they were the only ones that could revise and reissue tickets to get us on another airline in time for our connecting flight. Pam had failed to do this.

Series Of Events: The initial supervisor on shift, Pam, failed to rectify the issue within 3 hours before flight 992 departed. Pam said she'd be in contact with us after she contacted higher supervisors, fully aware this was a time-sensitive issue. This was never done. With no incoming contact from CheapOair to resolve the issue, I took matters into my own hands to find a flight at a reasonable price that would at least get us to Australia for the wedding, as no solution was offered to catch our connection in Phuket. The times CheapOair contacted 13:48, 14:39, 14:46, 15:00, 16:10, 16:42, 16:59, 19:06 on Skype. My partner Michelle also called with cell phone more than five times to try and speed up the process.

It took nearly nine hours, being on hold up to 40 minutes at a time (stressed) on the phone at YVR Airport talking to numerous phone operators and two supervisors before a flight was booked to Sydney, Australia by supervisor Russ. We were never given an acceptable option by Pam or anyone at CheapOair to continue our planned vacation to Perth and Thailand. Due to the incompetence of CheapOair, we have had to find our own solution, spend the entire Christmas eve in the airport making alternate arrangements and ultimately canceling our Christmas vacation to Thailand. This all could have been avoided if we had been advised of the flight changes back on Nov. 18, 2011 which CheapOair failed to do.

My girlfriend and I recently ordered tickets from Cheapoair for a vacation down in Mexico. We selected the date ranges we wanted, and figured we had gotten a good deal. I clearly remember the exact dates that we selected to fly, and made sure to double check, before we spent that kind of money. Evidently the confirmation email stated that we had selected a date for a month later. We didn't realize this, until we received a second email saying there had been changes to our flight. When we realized this she called to see what had happened. Evidently, we will now have to change the dates of the flights, and pay an extra $500. The person she talked to said that they had "screen shots" of the dates we selected (which I highly doubt). This is a complete farce of a company, and they are fleecing their consumers. Thank you Cheapoair, for a great Christmas present. If there is ever a class action lawsuit against this company, I would love to be contacted.

I made bookings to travel on 2/9/2012 to Louisiana (fly plus hotel and car). For some odd reason I could not do it online, so I called their customer support hotline to help me with my bookings. I had to stay on the phone for more than 1 hour to get the bookings completed. Then, the next day I got confirmation of 27 identical bookings. I called Cheapoair to explain about their error. After being on the phone for 7 hours trying to understand what was going on (and why they had mistakenly charged my credit card at least 3 times for the same booking over and over again), I gave up. I've asked them to cancel everything. However, I have been unable to get them to credit my credit card (almost $3,000 for their error). I just called my credit card and I am now disputing the fees that way. This is absurd! Can any body intervene on the behalf of consumers here? Can anything be done? I will ever never to use Cheapoair ever again. I strongly suggest that people follow my suggestion. My credit card is being billed for almost $3,000 for a mistake that they made.

I had a flight scheduled for my mother to come to Atlanta yesterday 12/20/11, but she could not make. She was sent to the hospital yesterday because she called me at 12:03 am. Later on that day, I called Cheap O Air to see if I can get the flight pushed for another day, but they wanted to charge me $225 to change my reservation which is absurd! Basically, I know it's a non-refundable ticket. All I wanted was to change to a later date, but they wouldn't. I explained to them that my mom is in the hospital (she is still in there) and I didn't know she was going to get sick and end up there. They gave me the runaround connecting me back and forth between reservation and billing.

I was kept on hold for long periods of time. I asked to speak to supervisors and they would not let me speak to one. I should not be charged more than the cost of the ticket just to make some changes. I am always told I was being charged a cancellation fee as well which was going to be more than the ticket. I have proof my mother is in the hospital and all I want is to change the reservation to a later time without any penalties. I work at the airport and I know it can be done! I feel I was not treated fairly and I know something can be done. Please help!

This is for Linda. I have looked over your complaint and I do see that you have been assisted. I also see that the flights had been booked November 7 and the agent recapped the information to you all the way to Lima. You agreed to the recap and the flights booked. It wasn't until a month later that you called, December 9, and advised that you needed a flight to Cusco. So, it appears that you never reviewed the email confirmation that was sent within hours of the reservation, and that your son never called the airline 48 hours prior to reconfirm his flights, or to check with us. I'm not sure why the email was not reviewed for accuracy immediately following the reservation. This whole situation could've been avoided. The price that you originally paid was only priced to Lima, therefore, the extra money paid was for the roundtrip Cusco-Lima, which would've been considered during the initial reservation. We are very sorry for his inconvenience and the added expense. Contacting us a month later and day of departure, the fares are going to be much higher.

Please read if you are planning to purchase a ticket from Cheapoair. You might thank me later. I took a trip to the Philippines in early 2011. Originally, I purchased a round-trip ticket for about $1,000. My connecting flight was missed in San Francisco (my fault). The airlines instructed me to work it out with the agency, which sold me the ticket in the first place, Cheapoair. They told me I could take another flight out in two days (the earliest), and could have the difference in my ticket refunded to me. However, they told me I would have to pay for another round-trip ticket upfront (about $1,600). Later, the airlines were going to refund my money, they told me. They also said it would take about two months to get my refund. After spending two days in San Francisco, I caught the scheduled flight, and finished my trip.

After two months, I contacted both the airlines and Cheapoair to see where my refund was. Three emails were received from Cheapoair. This does not include the phone conversation, and my attempts to connect via their website. They said that I am not entitled to a refund, and that I should have been told that before purchasing another ticket. Also, if I was sold a ticket and informed incorrectly, most reputable companies would eat the cost, and refund the money anyway, especially since an authorized representative promised via phone and email. All reputable companies would communicate quickly to resolve an issue, relating to their services. Cheapoair rates very poorly in this regard. They ignore your communication often (unless you are purchasing from them).

If I would have known that it would cost me $2,600+ to take my trip, I would have made other plans! The emails they sent me said that they have canceled my booking with a $350.00 cancellation fee, and that my refund amount is $900.00, and to allow 1-2 billing cycles for the refund to reflect on my account. This is the time frame the airline takes to process the refund. they also mentioned that $200.00 will be charged upfront on my credit card, and the remaining $150.00 will be deducted from my credit amount with the airline

Then another email sent in September said, "first, let me apologize for the confusion that this cancellation may have caused you. While this ticket is normally nonrefundable, since a segment of the ticket was used, I have gone ahead and submitted a request be processed for the unused portion of your ticket. As long as this is approved you will receive an email with the amount of your refund at the time it is processed".

The third email said, "we apologize for the delayed response. We have been in contact with the airlines on several occasions in an effort to get this matter resolved. In order for us to process a refund on your behalf, all of the flight segments must be open. United Airlines has collected their payment for the first segment of your flights, and that segment is now showing used. Due to this, we are unable to process the refund. Unfortunately there is nothing more that we can do on our end, as Asiana Airlines is unable to re-open the flight segment. Please follow up with the Airline, if you would like to pursue the refund further. We sincerely regret that we were unable to provide you with a better outcome". I am out $900, as promised by their authorized representative!

"Thief-O-Air" might be a more suitable name for the company. As with so many other customers, the price quoted was not the one charged to my card. Worse yet, they charged my card after initially sending me an email message that my debit card would not process. I tried in vain to reach their call center via phone but despite remaining on hold for 25 minutes on the first number listed and twelve minutes on the second one, I could never reach a CSR. I then booked with Orbits, my normal online travel agent of choice for the same flight. A day later COA processed my card anyway, resulting in me having two tickets for the same flight and same person.

Their customer service initially advised that I would receive a refund and then called me back to say that the Virgin Atlantic ticket was non refundable and gave me a smug lecture on why I should not have proceeded booking with Orbits after clicking the 'purchase ticket' button on the COA website. Fortunately Orbits recognized my dilemma and acted as an arbiter and advocate in contacting Virgin Atlantic to explain the situation. I received a refund 3 days later. Ironically, the COA ticket ultimately cost more than Orbits with the additional charges they levied. I shall be filing a claim against COA for unwarranted charges to my debit card. I will do my utmost to discourage others from doing business with this bandit organization.

This has been an absolutely horrible experience. We booked a flight for our son to go on a medical mission in Cusco, Peru. When my son checked his flight arrangements, it only took him to Peru. He was busy preparing for finals and when I called to correct the situation they were very insensitive and charged us extra. They said our son placed the reservation when me and my husband arranged it. They say they had a recording but did not play it for us. They are liars and cheaters and I am out an extra $300 plus frustration! Poor customer service! Do not deal with these cheats!

I made a flight booking to LGA from MKE for 14th of December, 2011 and then called a few days before to cancel my ticket or modify it to any dates between 16th and 20th. Nothing happened! I again called them on the 16th, thinking that I can use the remaining amount of $76 to book a flight for the same route and airlines. Frontier charges $50 for any changes as Cheapoair told me during my first call. Now, I found a ticket for $124 and by including the change fees of $50 and difference of $50 it will round up to $100. Wrong. The price is now $294 total because the fare found in Kayak, Travelocity, Priceline, Orbitz is not found in Cheapoair as per the CSR.

Then she told me to call Frontier to get for the $124 price and I called Frontier. The Frontier CSR says they charge me $50 (repeat confirmation) for change fees and I can use that $76 even if I didn't cancel but wants to get it dealt with Cheapoair as it was purchased under bulk ticket promotion. Now back to Cheapoair, "You need to pay $292 or else forget about the $76". Lesson learned: Don't try to save $10 knowing that you will definitely gamble $76.

In order to lose money, choose a website. Get into it, book a ticket, wait for a week or two, make some calls, and make more calls. Lose some patience and sleep. Think humanity is losing ground and threaten. Mellow, soften your voice, and beg. Ask for the supervisor. Impress her. Get a shilling/ nickel in return. Thank her again and again, and ask her to be your therapist for the $76 you are going to lose and tell her the whole story. Wait for her to say, "I understand, but", in your mind talk as "I am a dumbass. Truly, I am one." Exchange pleasantries and end the call. What a wonderful Christmas gift that I gave many people in Cheapoair with all those savings from university job as a GA. I was robbed, mobbed, looted, chastised, castigated, convinced and lost $76 in return.

Cheapoair is a scam! They have a flight from Cathay Pacific showing up on the website for a week for a low price between San Fransisco and Bangalore. But this is fake and I have tried to call them 3 times and they say that they cannot honor that price. I don't see this flight in any of the other website. I believe they are faking this to attract attention to their website.

Hatice, I would be glad to assist you further regarding the refund of your reservation. If you have booked the reservation and cancelled within 30 minutes you should obtain a full refund, unless you booked two separate airlines, that could certainly be the reason. One of those airlines is non refundable once booked regardless of the time frame. I also want to point out that we respond to every BBB complaint, and we currently have a A+ rating. That wouldn't happen if we allowed issues to go unresolved. I will be glad to research this further, email me your 7 digit booking number, and place blog in the subject line. Randrews at cheapoair.com.

It's the same as others that after the tedious process and hours waiting for responses, they just increase the price and change itineraries. For 3 days, I was trying to contact their credit department. I waited for over 1 hour each time to get the phone interrupted. Finally they were like nothing happened, cancelled my reservation and offered another one at higher price. But it's never the same route I requested. I have being traveled for the last 25 years and never had so horrible an experience. It took me 5 minutes to reserve with travelocity but cost me over $500.00 I suggest to complain against this company, use any forum and send your complain to BBB.

Cheapoair is scam! I booked a flight using their super saver fare option. Super saver fare option allowed me to cancel my order within 2 hours with full refund without any question. I've canceled my order within 30 min.They told me that I would get the full refund in 6 weeks. However, they only gave me partial refund. They are holding $141. My credit company also contacted them. They told my credit company that remaining amount is non refundable. I tried to called the Cheapoair but they put me on hold and then they hang up the phone. I filed BB complain. The Cheapoair did not even response BB! Do not buy a ticket from this company.

Dear Gail, I am very sorry for the delay in your case. USairways had advised wrong information regarding your original refund. They denied the refund on a non refundable ticket because the medical reason did not fall into their policies, and you had not purchased travel insurance. We make every effort to work with the airlines on our customers behalf, but the final decision is the airlines, whether they will refund a non refundable ticket. I do see that you have already been refunded $50.00 as a goodwill gesture. But our escalations team has your case and is pending a final decision.

In August 2011, I booked a flight for two people from Tokyo to Osaka and hotel reservations for two people for two nights. The hotel booking receipt that was emailed had only one guest listed. When I inquired about the missing second name, I was told the hotel was paid for and the reservation was definitely booked for two people, 'don't worry'. When I checked into the hotel, I was informed that no payment had been received. When I checked out, I was required to pay the full amount of $599.39.

I have spent hours on the phone and everyone is very friendly and polite, but it is now one month since we returned home and the problem has not been resolved.

Horrible customer service! I was lied to and told I would be receiving a refund of my ticket because I was unable to make flight. I rebooked and they would not credit my original ticket and I had to pay again. I was told a refund was coming but all my attempts to contact Rey and any of the executives are in vain. No contact from company and they refuse to return my phone calls, letters, emails. I will find a way to publicize this.

I booked a flight from Seoul to Budapest in May of 2011. After booking the flight, time were changed from a 2-hour layover to a 16-hour layer. I was told that I could cancel the flight, get a $737 refund (most of the cost of the ticket) and book a new flight. I canceled, was told to wait 8 weeks for the refund and booked another flight. It's now almost 8 months later and I'm still waiting for the refund. I have called and emailed many times, my emails were ignored and when I spoke to a CS rep, they said it will be a few more weeks. Unacceptable.

Five months and 15 days, still no refund! My last email to Rey was on 11/23 with no reply on these basic questions:

Please let us hear from you on what action your company has taken to follow up with this refund. Did your company contact the airline weekly or monthly? Write letters, phone calls or has your company performs its due diligence on behalf of its customers to get this money back?

This company would not even give me an answer on their past experience with this type of situation. CheapoAir may have posted couple of responses to my posts that say 'they want to help', but no further actions have been taken from my end.

Joshua of Florida, I will certainly look into the charges as you mentioned. Are you sure it was for a purchase of the airline tickets, or the $1.00 credit card verification charge, that the website obtains to verify the credit card. Those fees fall off within 48 hours. If you have a 7 digit booking number, email it to me, and I will assist you further. My email is **. Please place blog in the subject line.

This is a fraud and a scam because they changed my travel dates! I booked a flight for December 16th through the 18th. I checked everything before I clicked submit. A few hours later, I get an email with completely different dates than the ones I booked. I called CheapOair.com and I felt like I was talking to someone outside the U.S.A. I will never do business with such little research of a company.

On November 14 afternoon I booked a ticket (Portland to Orlando) for me, my husband and my daughter with CheapOair for $1540.50 total, December 24, 2011 to Dec. 29, 2011 which is immediately confirmed by CheapOAir at 2:15pm.

The next morning as I wanted to select the seats, I realized that for some reason the return was booked on January 29 instead of December 29. I immediately called CheapOAir; the best option they offered was to change the return date at an additional cost of $798, to cover the air penalty charged by US Airways and AirTran and the difference in fare. The agent was urging me to accept because the prices were rising fast I had no more option than to accept this. He also told me that I would receive a credit by AirTran because I was changing the date within 24 hours. I am still waiting for this credit. This additional cost resulted to be even higher than the full fare on the same destination that was proposed the same day by CheapOAir. I had clearly the impression to be fooled.

This same day I decided to consult the cancellation policy of both air companies. US Airways allows you to cancel any ticket (refundable or non-refundable) for a full refund (and no change fees and/or difference in fare) for up to 24 hours after purchase. All AirTran Airways fares are non-refundable (except Business Class) and a $75 fee per person applies to any change made after purchase, plus any applicable increase in airfare. Customers not sure of which flight they may want also have the option of placing unused airfare in a credit file for one year from the date of the original itinerary booking, for a fee of $75. We asked to change the date of our return within 24 hours. The first fare we paid was not refunded or either used for the second fare. We had to pay full price twice. And at 798$ we are far from the AirTran $225 ($75 fee multiplied by 3).

The difference in fares is void as shown on CheapOAir website for the same date and same destination. We cannot accept to pay twice the fare in these conditions. We already posted a complaint on this site and had no answer so far. We also called CheapOAir and were told that our case had been transferred to the Escalation Department and as such was no longer in the hands of the Customer Care Dept. The agent said that all we had to do was wait a few days for a communication from escalation. Two weeks have passed. As a result, not only we have not been refunded of any fees or fares but now our case is no longer accessible and we have nowhere to go or nobody to speak to. Is this called customer care?

There was a death in the family and on November 30. My family and I began looking for a ticket so that we can fly our little sister out first to be collected by family prior and us to follow next week due to work obligations. I found an amazing price and we booked her on a 7 am flight out of Toronto to Vancouver, BC on Friday, December 2, 2011. After sitting on the phone with the Cheap ** (oops Cheapo) rep for over 30 minutes so she could confirm the transaction, she advised that it was successful and to look out for the confirmation email. Ok, so after waiting 8 hours and still no email, I gave them a call to see what the hold up was and was told that they did not charge my card.

I called the credit card company only to have them say that, yes, the charge went through; while it can be disputed, it can take up to 90 days. The issue is that we do not have additional funds to buy another ticket and why the hell was my MC charged. My statement clearly shows not only the charge for the flight but several other miscellaneous charges totaling and extra $7.18. I called them up right after. I was on the phone with a rep last night for over 1.5 hours to hear the same ** over and over again. They don't see any transactions but I was charged. I'm in stitches over this. I basically got robbed and now we can't get the whole family over to Vancouver for the funeral. I know, if something seems too good to be true, it probably is. However, unlike most people who were told the "fare price" is no longer available, I was straight up robbed. Never, ever again.

I was not able to get the family to a funeral which is the worst part of all of this. The money, hopefully, can be recouped later, but the fact that my grandfather passed and my mother will not have all her children there to be with her is completely devastating.

My wife was trying to book us two tickets to get back home for Christmas, from KS to FL. We got the quoted price, got a real one (including taxes and fees) right before we entered all our personal information in. And once it tried to process, it showed up saying the fare had changed! They want more money of course, so we clicked no thanks and figured we would continue on looking around for a price we were willing to pay. Well within minutes, I noticed the charge for the more expensive flight had come out of our account, twice!

Immediately we called Cheapoair and actually got through. But they "could find no record of any charges being billed to me" and told me to call my bank. I called the bank. They said that the charges are legit and are coming out tomorrow at open of the business day and to call Cheapoair and tell them to cancel the charges. Now my wife and I have each been on hold on separate phones for over an hour. This needs to be resolved tonight and I will not be doing business with this company after reading a bunch of reviews on here. I only hope people start looking on here "before" they book with an online travel agency like this. I sure wish I did.

I bought 4 Emirates tickets on CheapOAir & paid with my credit card and then CheapOAir canceled all of my tickets a few days later saying that the fare published was incorrect. They let other passengers go with the lower fare they paid for because CheapOAir quickly ticketed the fares with Emirates, but not us because they took so long to contact Emirates to ticket the flights! It's not fair at all & they should honor the price we found & paid for. I'm extremely disappointed in the service & credibility of this online travel agency. I would appreciate it if someone can help in resolving this.

This is in regards to Abraham's complaint. The airline ticket he purchased does not allow changes to it. The ticket was a very restrictive discounted ticket only obtainable through CheapOair.com. The airline does not have details regarding the rules of the ticket, therefore, advising the customer he could change for $100.00 is not correct. At least, even if the ticket was changeable, the penalty would of been $250.00 per person and that is based on a normal published fare that can be bought through the airline. It is listed under our terms and conditions that some tickets may not be changeable even with a fee.

I booked international airfare for two a few days ago. I understand the dollar charge to verify credit card. However, yesterday, an unauthorized additional $149.98 charge was put on my card by CheapOair. I've been on the phone waiting through various messages and talked with no one for an hour of holding.

I am completely blown away by this company. I am quite literally speechless and I never normally file complaints or reviews whether they are good or bad, but I just have to warn people out there about this company. I find it hilarious that the reviews on their website are all excellent, but they do extremely poor on other non-cheap o air-related review sites. I booked with them and spent $4000 on flights. Whilst waiting 24 hours for the e-tickets (they said it was verified and confirmed, etc.), I still did not receive them.

I tried calling one of several customer care numbers to no avail. I either couldn't get through with no dial tone or the automated voice kept repeating the wrong booking number! I chatted 3 times with online services each saying it won't be long. Finally I get a call 24 hours later from a guy verifying my credit card details and saying the tickets will be emailed shortly. This was not the case a few hours later, so again I went on to chat with an online rep.

I was on there for 1.5 hours and was told that there were no seats available on those flights anymore and I had to pay $400 more to get the next cheapest flight! The flights I booked were still showing as available. Apparently, it takes a few days for their system to update the available flights. Are you kidding? This is an online booking company! How could you not have up to date data and information and how come it took 24 hours to get back to someone who is needing a flight immediately?

They didn't even contact me to tell me I had to hassle them. I checked with the rep and he said that all the similar/same flights for the next few weeks are booked out, but they were all (5 a day) saying they were available! I am now on the phone on hold for an hour still not getting through! I will never use this company again and I will be warning anyone I to not use them either. Stay away from Cheapoair. I didn't even want to give them one star but i could not post this review without a rating!

Following a first message posted yesterday, I want to point out that we found out that we were completely ripped off by CheapOAir. They restrained the fare we had already paid, arguing this is the policy of the air companies. They lied, this is not. The cancellation policy of US Airways stipulates the following: 24-hour refund rule US Airways allows you to cancel any ticket (refundable or non-refundable) for a full refund (and no change fees and/or difference in fare) for up to 24 hours after purchase. And we asked to change the date of our return within 24 hours. We cannot accept to pay twice the fare without being refunded for the full price of the first cancelled trip, while at the same time being ill advised by the agent.

I have booked one ticket on this website. I want to know how much will be the change fees and, if applicable, the fare difference if I want to change one of the dates on my ticket. But even after being on hold for well over an hour, I am unable to talk to anyone. All I can hear is the hold music blaring for well over 90 minutes now. Is this site real and do they really have a customer care department?

Dear Frank, I am very sorry for the service you received when contacting our office. Yes, we do have a fraud department and I will be glad to get your concern there if you are still needing assistance. Please email me your 7 digit booking number, and place BLOG in the subject line. I will contact you immediately.

I booked a ticket for me, my husband and my daughter with CheapOair for $1576.35 total (Portland to Orlando) for Dec. 24, 2011 to Dec. 29, 2011. The next morning, as I wanted to select the seats, I realized (too late) that for some reason, the return was booked on January 29th instead of December 29th. The only explanation I could find out is that I had clicked on the wrong side of the calendar. As a matter of fact, the calendar is very confusing as December is on the right hand side for the departure date and on the left hand side for the return date. The agent I called told me that he will look for the best option and offered us a return with an additional $798, leaving at 7:20AM instead of 2:20PM. Not only that, we have added a huge amount of money but we lose half a day.

For the same price, we could have booked a back to back (leaving on January 27th and benefiting from our return already booked on January 29th), but I realized that too late. The agent was urging me to book because the prices were rising fast. However today, when I looked at the one way flights available from Orlando on Dec. 29, I found a United at $249 taxes included or $747 total for the three of us! Nevertheless, if we cancel a flight the following day and more than 2 months ahead, I don't understand why we should have to pay another flight full price. The return seats on Jan. 29 will still be available for other passengers who will buy them.

As a result, the airline will have sold the same flight twice! I can understand that you charge a change fee or even an airline fare difference, but I certainly cannot understand you charge another full fare! We clearly have the impression to be fooled.

I purchased tickets for my son and I, to fly from Anchorage to Quito, Ecuador on 12/24/11, and return to Anchorage on 1/12/12. They issued me only a one way ticket even though they charged the RT fare. The first person I called, had me coming back the very next day. The next person I spoke with, told me they would fix it for $100 per ticket, then said it would be $800. Now, they won't speak to me, and said I have been sent to another division. We were going on a backpackers holiday. We will not be able to afford to come back, and can't afford to stay in Quito forever. I need help. Thank you.

Worst customer ever! I called Cheapoair numerous times to report potential fraud, and was told they have a fraud department, and that they did not have a fraud department. Their internet site says they do. I was put on hold numerous time, and every time, was disconnected. I left my phone number with a promise of a callback within one hour. I never received any. I used live chat to resolve the problem, they promised a callback. I never received any.

They lied to me and my son Samuel about postponing the date of his flight from LHR to EWR on Lufthansa Flight 7627 from Nov 18, 2011 to a date in May. Initially, they lied when they said that the date could not be changed. When I spoke to Lufthansa, they told me that the date could be changed. They refused to allow me or my son to speak to a supervisor and kept us on hold for in excess of 45 minutes. They have done nothing about correcting their methods of stalling consumers until they get tired.

My booking number is ***. I like to book my ticket in March using my existing credit and when I talked to Cheapoair guys and they are telling me I cannot use it. However, I received a mail from Cheapoair and it clearly mentioned that I can use my credit to book the ticket within a year from original date of booking. see the mail below:

You will now have a credit, in the amount of $1163.80 USD with Etihad Airlines. This credit will be valid for one year from the original date of issue 07/16/2011 all travel must be completed on, or before, 07/15/2012 and is only valid for travel on Etihad Airlines. Further to this, depending on the rules of the fare, you may not be able to change the routing from the original itinerary. At the time of rebooking, you agree to pay an airline penalty of $200 USD per person plus fare difference if any. This credit is non transferable and non refundable. It may only be used by the person(s) named on the original ticket, regardless of the name on the credit card that purchased the ticket(s). Please contact our Customer Service team 24/7, toll free number***or *** (if you are calling from outside the U.S.) for further assistance.

This is for Mohammad. I am very sorry for the information you are receiving. Please contact me and provide your 7 digit booking number, and I will take a look at the rules of the ticket. Place blog in the subject line.

I booked a flight on www.cheapoair.com on October 5th, 2011. They charged my Visa check card with US Bank for the full amount of air fare plus all applicable taxes. Today (November 14th, 2011), without authorization they charged me additional money for "Travel Assistance" and posted the charge through my US Bank Visa Check Card without permission and placed the charge under airport taxes & fees. I called the company twice and after wasting an hour finally reached a CSR who gave no explanation about the charge and told me they would refund the money in up to 14 days.

On 16th of July 2011, I purchased a ticket through one of the representative of **** . His name was Ramsey. Recently, I got cancelled my ticket on 5th of November and the representative who assisted me was Cameron. He provided me a credit and sends me an email stating that I can use this credit to book my any future ticket within a year from the same airline. I immediately asked Cameron to book my ticket in March and then he said that he cannot do it right now because his ticket is booked under some special airfare and asked me to call back after 6 to 7 days to get the special fare option.

Last night, I again spoke to one of the Cheapoair customer representative and then he told me that I cannot use my credit to book the ticket in March and April and mentioned that it is their policy or some kind of rule. I am totally surprised the way these guys are moving around. The first guy never told me about the special fare. The second guy also did not tell me about this and the third guy is trying to make story around and around in order to convince me about their fairness. It looks like they want to steal my money. I am totally frustrated with the Cheapoair service and their hidden rule which they never mentioned on their site. Another problem with these guys is that they never reply back even if they assured you. I am planning to talk to some lawyers as I have much evidence against Cheapoair so they cannot cheat anybody else in future.

There are rules and there is customer service. I understand about the non-transferable rule on airline tickets. If you read my email again, I have stated after all these months of waiting for a refund I am asking for an open round trip ticket as an alternative offer to make a bad situation right.

There are rules set by airlines and there are ways a business/travel agency, such as yourself , can do and are willing to compensate customers when your suppliers(airlines) fail. It is the cost of doing business? Let me know how to get in contact you and I need my friend, Teresa, to take over the communication regarding this issue.

Julius, in order to better assist you with the refund in question, could you email for further assistance? I should be able to let you know the updates. However, I would like to point out that tickets are non-transferable, and another person's name is not allowed on anyone's original ticket. That's a standard airline ticket policy, not CheapOair.

I purchased a plane ticket through CheapOair. When I arrived at the airport, I was informed that I didn't have a ticket. I had my assigned seat, but no ticket. I don't understand. So I contacted CheapOair, and they contacted Aeromexico. They got into a blame-the-other-guy argument. Aeromexico finally denied my claim because I wasn't at the airport 3 hours before the flight. What about the other 20 people in line who were on the same flight? I was 1-1/2 hours early. CheapOair would not refund the price of my ticket. I paid CheapOair, and they stole my money.

Suggestion: Have five crosses and stars for rating.

It has been 126 days and this company still has not offered me a refund or any type of assistance except lip service. Well, the "lip service" has stopped three weeks ago. (I have acquired my friend's help to follow up for me and she told me they are ignoring her emails.)

Initially I have asked for a full refund a few weeks ago. I offered to receive an open round trip ticket for another friend to use if they will not give me a full refund.

A reminder: Think twice about using online companies to book your travel - you may save a few dollars, but this is an example of the level of customer service you will have to experience. Worth it?

I booked a flight from Richmond, VA to Freeport Bahamas on 10/26/11. The advertised and booked rate was $75.00 round trip plus taxes. Later in the day, I got an email from CheapOair stating:

"The price requested for your itinerary has changed. You have the right to cancel this booking. If you choose to cancel, there is absolutely no service fee and no cancellation cost to you. Due to the involved airline(s) that make up the itinerary you have chosen, we have experienced technical difficulties while processing your ticket and your booking could not be confirmed at the original quoted price. We have searched our data base and have found the lowest possible price of $577.16 for the original itinerary you chose."

After hours on hold and the run-around, I was told to call Vision Airlines. I did and they said that Cheapo can do whatever they like with the tickets they purchase, basically like a ticket scalper. It is clearly the bait-and-switch because after one books air, they book hotel, etc. and you get kind of stuck. I looked back on CheapOair today and they are still advertising the $75.00 rate!

I have booked a hotel (for Nov. 16th - Nov. 21th) in Santa Clara on Oct. 24th, with the option of free cancellation (full refund). Because of a change in plan, after 10 hours of booking time, I have been trying to cancel this reservation through their customer service number (866-636-9088). First of all, this number is for their billing and sales department. And you have to first talk to a sales associate to be able to get transferred to customer service for cancellation (they claim that this number is for customer service, but it's not). Also, each time that I tried to talk to someone, the hold time was more than an hour so that the call would get dropped.

Finally after several attempts, I was able to talk to someone from customer service. And after explaining the situation, he got my phone number in case the call would get dropped. And then, the call was dropped (he never called me back). This situation happened three times. At the end when I was trying the chat option to talk to someone, he told me since the cancellation is after 24 hrs. of booking time, I will be charged $150.99 as penalty. Wow! First of all, I tried to talk to someone within 24 hrs. and couldn't. Second, I paid the higher rate to be able to cancel it without any headaches, but it seems it's all scam. I have been reading their reviews. It seems that many people have the customer experience issue with them. From my opinion, their operation is absolutely based on scam and fraud.

This is for Sandra of Texas. CheapOair has been working on this with United Airlines for several months. Unfortunately, United Airlines denied the refund because they didn't feel that the reason for canceling, and not being hospitalized met their requirements as a "medical emergency." We do offer travel insurance that would have protected you from unforeseen circumstances. CheapOair has acted on your behalf to get you a full refund, and in no way has "ripped" you off. The circumstance is beyond your control as well as ours. At this time, you should have a credit to be used for a later date. We are very sorry for the outcome, but we are not at fault here because the airline denied the refund.

I booked a flight for my family abroad that my wife who I sent to Philippines for nursing school. Along with my mother-in-law, my 6yr old son and daughter who turned 1yr old this year, we fly in for my oldest brothers funeral this Friday. I got a a booking number.

We proceed to the airport thinking everything is in order only to find out that the people at the counter could not find the itinerary. She called her sister to get hold of me to call CheapOair to find out what was going on with the tickets. I proceeded to call their hotline, only to find out that they did not book it because my number did not match my account. But, they did call me with the number, which is my cellphone, to confirm the reservation which I have always used this number in the past with no problems and said flight is confirmed . My wife did get a confirmation email with the number, but presented this number and to no avail did they find her flight.

Now I have my wife, mother-in-law and my 2 young children stuck at the Manila airport without a flight and have no clue what to do. I want my family to be here in the US for my oldest brother's burial and I cannot do anything about it. I feel so mad that this happen because a little screw up with my account contact number. I can't believe it. I called them and talked with one of there representatives and he told me to call my bank. Their flight leaves in an hour. I call my bank and they fix the number issue in 5mins. Then, I call the hotline stuck on hold for almost an hour. We missed the flight.

I had to cancel my flight to Germany for June, twice for medical reasons. I sent the documentations on both instances but they stated they never got the first one. An earlier e-mail stated they got the medical notice. Never speak to the same travel agent, no one seems to know what's going on. I was put on hold for 20 minutes or longer then line gets disconnected. I found out Friday that I was no longer on the United Airline list for refunds while they never received my medical documentation. This agency is very unprofessional and rips people off their money. I paid $1,928.00 for tickets I never got to use and now won't get my refund. I want this company held reliable for not being trustworthy and ripping people of their hard earned money so they can enjoy a vacation that this company does not deliver. I truly believe they need to be investigated!!! Please help! Something is not right with this company.

I booked a flight through what I thought was Caribbean Airlines but when my payment was processed, I received a confirmation from Cheapoair/One Travel. I later received a phone call that I had entered incorrect information and my payment might not be processed. They asked me to re-book but I said no, because I was suspicious and they hung up. I tried calling back to find out if my ticket had been purchased and was put on hold for 20 minutes and then got disconnected.

Every time I tried to call, I was disconnected or put on hold for a long period of time. I then received an email stating that my tickets may not have been purchased (but no guarantee that they weren't either! ) and that I should call to verify information.

After an hour of calling, I finally got through to a representative who cancelled the tickets for me. When I asked for a confirmation number, he gave me the same confirmation number that I got when I purchased the tickets! I asked for a confirmation email, which they said would take 20 minutes to send, and they sent me an email confirming my flight had been cancelled; stating that my card may or not may not have been charged yet. I would receive a refund but it would not be reflected for one to two credit billing cycles! This all happened today. Now, I can only wait to see whether the charges even show up. This was a nightmare to deal with. I would never recommend anyone to but tickets from this company.

I was not only charged twice on my credit card for a hotel, but the hotel never received payment and therefore, we had to pay them again. The price CheapOair quoted me was also incorrect and the hotel charge ended up being more than expected. My bank, luckily, reversed the charges. Never again. They are a total scam.

I was in-charge of booking flights for my sister and me for a quality vacation to Costa Rica from Boston. I booked a round-trip ticket for me directly via Spirit Airlines. For my sister, I booked the Boston to Costa Rica flight via Spirit Airlines, and the Costa Rica to Boston flight via CheapOair (because the CheapOair price was $10 cheaper). We were scheduled to fly out of Boston at 7:45 PM on April 28th and return May 5th. We were excited!

Unfortunately, the 2011 tornado super outbreak was happening from April 25-28, 2011. (http:/**). Due to the bad conditions of this tornado outbreak, our original flight was cancelled, and we were unable to re-book our flight out of Boston (the earliest would be about five days after the original scheduled flight). At the gate, Spirit Airlines was understanding and issued a full refund for my round-trip ticket and my sister's flight from Boston to Costa Rica. For the ticket purchased via CheapOair, the gate attendant said she could not refund it, as it was not purchased directly through them.

My phone was out of battery at that time (the airport really drained my battery that evening); but I assumed that CheapOair would give me a full refund since the airline gave me a full refund. I rushed home and tried my best to reach CheapOair. I was on hold three times; each more than 45 minutes long. I did not have the patience, as I was busy trying to cancel all the excursions and transportation arrangements we had booked in advance for the trip; therefore, I decided to try to reach CheapOair again bright and early the next morning.

On April 29th at around 5-6 AM, I got hold of a CheapOair representative. I told him that I wanted to cancel my May 5th flight from Costa Rica to Boston (six days in advance... mind you) because the airline, Spirit Airlines, had cancelled my flight to Costa Rica from Boston, and had given me a full refund. I tried to explain that it would be impossible for me to use the one-way ticket from Costa Rica to Boston, as my sister and I would not even be in the country! Unfortunately, it seemed as if the representative did not care or want to listen to what I had to say. He mentioned that the company only adhered to the refund policies of its airlines. Several times I mentioned that the airline had given me a full refund. It seemed hopeless; I decided to give up on CheapOair's customer service and dispute the charge via my credit card company. I opened the credit card charge dispute on May 3.

Everything seemed to go smoothly until I received a CheapOair charge back on August 7th. It seemed interesting how CheapOair waited so long to respond to my dispute. So much time had lapsed since this incident! From what I can tell, my incident met the refund requirements stated on CheapOair's website; so, I should have received a full refund. I have yet to receive my $248.93 refund.

On Sept 30, 2011, I booked a flight to Myrtle Beach South Carolina and was informed through email that my credit card was declined. I received a phone call on Oct 1, and re-booked the flight. I was told the cost of flight would change from $135 to $180 inclusive of taxes. I was charged for both flights.

I had bought two tickets from Torreon, Coahuila to Los Angeles LAX. First, what they did was get the wrong last name of the second passenger. We spent 3-4 hours on hold just so they could answer. We had 3 different phones on but only one answered. When they did pick up, they treated us like ** and they were saying it was our fault. Then 7 hours or like 4 hours before the flight, the passengers noticed that it was the wrong departure. They had sent them to another spot.

When I booked a 1-way ticket today on CheapOair there was an ad when I first selected the flight that promised the rate posted included tax -- it didn't. There was $25 in tax. However, I continued to book the flight because there weren't any other flights for the day/time I needed. Nowhere on the CheapOair site or in my confirmation letter did it state that I'd need to pay an additional $19 to select a seat -- any seat, not just a premium seat. So I called Spirit Airlines to see if I could book a seat over the phone. But they said no, that I have to pay to select any seat. I declined.

The non-native English speaking man on the phone, who called himself Bob, mentioned that if I didn't want to pay $38 to check my one bag at the airport, I should go online to check it or "purchase" it, as they snidely offer, as if I hadn't already bought the bag for $28. Nowhere on the CheapOair website was this fee mentioned. Since it is unconventional for this type of flight to charge for one checked bag, there should be a warning. By the way, Spirit Air also charges for carry-ons -- $20. The bottom line is I will never book with CheapOair and I will never fly Spirit Air again. Both are crooked outfits.

I book three tickets BWI to Rome via JFK. I paid an extra $30.00 per ticket to get reserved seats, the flight was booked three months in advance, and the AA website showed lots of available seats.

Upon arrival at the airport no seats were reserved and, in addition, we were placed on standby for the JFK-FCO leg due to overbooking, in spite of the fact that we had checked in the the airline six hours before the flight! Cheapoair customer service is non-existent. They have not responded to e-mails on their feedback line or to their billing line, and I have never gotten past the "your call is important to us" recording.

I made reservations to fly to Berlin from Ft. Myers. I received confirmation. Later in the day, I received notice that the airline would not honor the price. Of course, they wanted more money. I called to change the reservation. The man told me that the price shown on the internet, of $704 plus taxes and fees, would not be $919.64 but over $1700. These people are adept at bait and switch. Finally, after asking for the complaint line, the representative called back and offered the original price.

This is for Gokulanathan. I have located your reservation and your original flights were with United and LH airlines, therefore you would not qualify to travel on a flight by American Airlines. So, you have to follow the rules of United and pay the change fee plus the additional cost to fly on Dec.17, which is a very high travel time, and many of the lower fares are already sold out. You can contact our office once again and we can certainly revisit the flights, perhaps if she is flexible, the fare could even be lowered.

This message is for Peron of Utah. I am very sorry for the experience you had while booking on our website, it appears that the fare you had been searching for was sold out. That would be the reason for the message. We rely on 3rd party software to update our website with availability and fares. There are times when the fare does get sold out and a sold out message will be sent.

We certainly understand your frustration, and we apologize for the inconvenience. On the other hand, your credit card details where never received by us if the booking failed, therefore, we could not have charged your cc for a ticket that you said was never confirmed. You may have been charged $1.00 that the website and other sites as well initiate to verify that the cc being entered is valid; however, that $1.00 is only a pre-authorization and will fall off within 24 hours.

I would also like to mention that our company is hundreds of miles away from California. We are in New York, so the transactions you mentioned in California are not related to any doings by our company. As I stated earlier, your cc information is not maintained in our system if the reservation was not confirmed. If you would like to discuss this further, please contact our office at feedback@cheapoair.com.

I booked a flight to San Juan, Puerto Rico, only to be called by a representative and be told that there was no reservation in their system. Let's not forget that he called from a restricted number. Now I'm out $270.00 because there's no record of me booking any flight on the statement provided by Beneficial Savings Bank. When I called customer service, I spoke to a gentleman who then put me on hold and waited two minutes to then hang up.

Cheapoair charged my credit card $20 in addition to the advertised lowest airfare that included all charges and taxes. Then, they tried to charge me another $15 for an assigned seat. I am a senior citizen aged 70. Their website is designed to look like the "official" airline website and usually precedes it. Click on the bogus airline link and you get Cheapoair and additional trumped-up charges. Cheapoair is truly a scam operation. Avoid them at all costs. Just be careful what links you are clicking on when ordering airline tickets. Go only to the "official" airline site for the lowest fares.

I have booked 2 tickets to India for my and my wife through CheapOair and while booking I asked about baggage limit and price. They said it is free for 2 check-in baggage so I proceeded and booked my ticket. When I called them just before the day I am flying so to confirm the baggage limit again, they were saying now that we should pay $200 for the second baggage, round trip. We booked tickets on 11 May 2011, 5 months in advance to our trip.

Today 5 Oct 2011, when we called and asked, they were saying about extra fees and when we asked to connect to the concerned supervisor they kept us on hold for 20 min. They then were saying baggage fee is free for 2 check-in baggage and then when we asked for confirmation through email, he again changed his words by saying he would arrange a call with his supervisor. The person by the name of Stevie booked our ticket, and the person to whom I spoke today is Sherwood. Both are liars and CheapOair is a cheating company. It's not "Cheap o Air", it is "Cheat o Air".

I am very sorry to hear of a recent experience with Jamaica. I have read over the complaint and I would suggest reaching out to Spirit airlines customer relations and provide them with the concern. I see that the complaint has been posted on a CheapOair blog site, however, the complaint is directly implicating the services received from Spirit airlines, and not CheapOair.com.

Spirits customer relation's phone number and email can be found by going directly to www.spirit.com.

Avoid CheapOair at all cost! I bought two round trip tickets from Singapore to Shanghai two months in advance. After two weeks of purchasing the tickets, I called China Airlines to confirm my tickets but was shocked to find out that the names are in wrong order and the passport numbers and expiry dates were not given to them. The airline informed me that my tickets are invalid if these information are not provided.

Then, I spent the next month calling and chasing CheapOair to resolve this issue. It's almost impossible to get anyone on the phone to resolve the matter, not to mention the long hold they put you on the line, followed by the line being cut off. Then, I tried emailing them but all I get was replies saying that they will look into the matter. Nothing gets done. Towards the flight date, all my emails to them were eventually ignored.

Today is the departure date and my money is down the drain as a result of their mistakes. They use delay tactics to avoid taking responsibility. Such companies should not be allowed to operate. Some people have warned that CheapOair is a scam. From my experience, it seems almost like it.

I booked a ticket for me and my wife with CheapOair for $2900 total (Phoenix to Chennai) Nov. 30, 2011 to Jan. 1, 2012. My wife has to return back early and I tried advancing the date of my wife's travel to Dec. 17, 2011. I was expecting that there will be a change fee (about $200-300) and airline fare difference. AA was available cheaper on that particular dates ($1384). So, my total charge would have been $200 (250-50) or so.

The agent told me that he will look for a cheaper option and offered me and my wife in Lufthansa for $1725 (Jan. 1 return) + $1475 (Dec. 17 return), which worked at $3200. However, the same flights were available in their site as well as other sites for $1517+1266, which is around $2800. I asked why the difference is and he replied saying that it is because of the change fee added over $2800. Over and above, the refund for first booking is only $2800. He took $100 as booking fee. I had flown at least 20 times on international routes and never had such an experience. This would normally cost $200, sometimes free, but they charged me $500. I was basically double charged. I still can't believe how I got fooled.

I confirm that CheapOair is a scam. They offer an interesting price ($100 less than other travel agents) and take your card information. Then they will direct you towards a page saying the plane is full.

I immediately called my bank to prevent any attempt by CheapOair to charge my card. The company did attempt to charge even though I had interrupted the transaction when they me told the plane was full. Then one week later, ATM withdrawals from California began! Though I can't prove the California withdrawals are related, it is highly likely that they are. For the record, I live hundreds of miles from California.

This message is for Joseph of San Diego. In order to assist you, you needed to contact us with your new travel dates. We have a live online chat and a 24/7 service. Both are available to assist you with rebooking these flights.

I booked a reservation on Aug. 1, 2011. I called 4 days before my trip to confirm. They gave me the okay! I called the hotel the night before. Still, there was no reservation in my name. I called Cheapoair. I spoke with 4 different supervisors who were trying to get it together. I was told that by the time I got there, everything would be okay. From the time I left my home in Washington DC to Fort Lauderdale, I still did not have reservation. I arrived at the hotel at 12:30 pm, on Saturday. Until 6:30 pm, I was on the phone. I was on hold and still had no reservation. The hotel manager noticed me crying and asked for my name. Once I told him, he said, "Ms. **, my hotel does not have a contract with Cheapoair.

Them saying that they reserved your room is false advertisement because San Juan does not deal with Cheapoair!" I was waiting on 4 different supervisors to fax paperwork to try to help accommodate me. I still got no paperwork. I had to come out of my pocket with extra money because Cheapoair lied about my reservations. My fee was supposed to be $149.97, but the difference was $175.21. I shouldn't have had to pay anything for all that trouble and hassle I had to go through. And I still haven't received a call back from manager. But if I have to, I will go to small claims court for false advertisement and stress. And the owners are willing to back me up because of the false advertisements and the negative comments about his hotel.

On June 22, 2011, I booked my trip with CheapOair for travel on September 4, Air Austral Flight # 974 from CDG Paris to St. Denis, Reunion. Then on September 5 from St Denis, Reunion to Mauritius Air Austral Flight #104. Then, returning on September 11/11 Air Austral Flight # 109 to St. Denis, Reunion and then Flight # 975 Air Austral from St. Denis Reunion to Paris CDG.

My booking reference confirmation with CheapOair was: ** and, Reservation ID: **. I had printed an electronic ticket with the number: ** and on the ticket it said, "Take the said e-ticket to the check-in counter 3 hours before departure." On arrival at the check in gate at Paris CDG, I was told that the e-ticket that CheapOair had given me was not valid and I had to talk to CheapOair to get/pay for another ticket.

I called CheapOair (this was after travelling from Canada for 9 hours and an 11 hour wait in Paris for the Air Austral Flight). It was a horrific experience. I was almost stranded in Paris. After talking, pleading, arguing and then finally breaking down, sobbing uncontrollably for 2 hours with CheapOair, I was asked to do a favor for CheapOair; the favor being that I should pay another $1,400 to get another ticket.

I told the representative that first, I had been demeaned, then I had been degraded, and finally, I was being insulted by being asked to pay for the extra ticket. My argument was, "Where was the ticket that I had already paid $1300 for," as Air Austral would not accept that as a ticket (not enough digits in the reference number). CheapOair said it was not their responsibility, even though I had a confirmation e-ticket from them with a ticket number, which was not valid for any travel anywhere. So where had my money gone?

Air Austral did not recognize the number on their system, so subsequently, I missed my flight in Paris. I was stranded with no money and was expected to pay $1,400 for an error that I did not make, and I could possibly have to stay in Paris for an extra day. I was attending a family wedding in Mauritius, so I had to get there as soon as possible, so it was very upsetting. In the end, I was sobbing uncontrollably and CheapOair paid for another ticket (as they should have done in the 1st place) and it took me two hours of extreme stress on the phone to get this from them.

I was very upset and distraught and could barely think by the time I had gotten off the phone with CheapOair. As a result of the change of flight that CheapOair gave me in the end, I also lost my baggage as the flights did not connect, and I did not receive it until September 23rd - 3 weeks after the wedding. I did not have any underwear/toothbrush or personal items. The wedding gift was in the luggage and also my clothes and jewelry and everyday items.

I called CheapOair, asking to speak to the Head Office and accept an apology and my money back (as in a full refund) as I have never been this traumatized in my entire life. It was absolutely horrific to be in a country where no one could speak my language and CheapOair denying that they had any responsibility for me being stranded, when they had issued the ticket in the first place - unbelievable and very disappointing.

I hope this review makes it to the head of the company and that I am compensated. I may even be seeking legal action for the very principle that these travel agents should have all the information correct before booking people on destinations and not leave them stranded. I was demeaned, degraded, and insulted by the person whom I spoke to on the phone. This is absolutely unforgivable and very upsetting. I was going to the wedding and firstly, almost did not get there, and secondly, they lost my baggage. So, I strongly recommend that they review how they book tickets so that no one has to go through what I went through - an absolute nightmare.

I booked a flight with CheapOair and my booking number is **. I am very irritated because I very carefully picked out my schedule for this trip around work and school. I received a very deceiving email from CheapOair asking if I would accept a new reservation. The link said "Click here to review and accept your reservation". In this email, it did not list the change so I proceeded to click that link since I believed I would be able to review the change before accepting it, but it automatically said I accepted it and someone would call me. No one ever called me and I did not want to accept this change or at least, speak to someone about if my original reservation could be kept.

I have purchased a ticket for a friend to travel from Ostrava, CZ to Atlanta, GA from 6/15/11 to 6/23/11. I called CheapOAir immediately when my friend's only one daily outbound flight was canceled several days in a row. Since the airline was not able to assure when my friend would get out, and it was cutting into the time frame, my friend had to give up the trip. When I contacted CheapoAir company, I was told to return the unused round trip tickets for refund. Thus, the paper tickets were sent on 6/20/11 via Fedex.

The case was 'escalated' from one person to another. As of today, 9/22/11, I still got no refund. Just this morning, I have waited on the phone for 25 minutes. I also sent an email to the agent, Romulo **, to let him know I was waiting on the phone to see if I could speak with him. He never picked up nor replied to my email. Both 'escalation' representatives said that CheapOAir is just the travel agent and the airline got paid. I told both agents that I would think CheapOAir would generate a large amount of business with this airline or any airlines for them to take immediate action. This sure gives me a very good picture on how CheapOAir operates. At this moment, I am not seeing the benefit of using CheapOAir for any future travel for myself or my family. I am very sure I would receive a much better customer service from a local 'live' travel agent than CheapOAir. Warning to all consumers: Go to the airlines' own website or to your local travel agents. Do not deal with these online agencies that ignore you when you really need them most!

A vacation from hell.

While I was online searching for a reasonable ticket, CheapOair came up with a ticket from WDC to MBJ for $282.00. The name of the airline was hidden until after I purchased the ticket for a total of $406.00, which included taxes and fees. Immediately after putting in my card number, it popped up saying "Absolutely no refund" signed, Spirit Airline. I was very distressed to learn that I had purchased a ticket from Spirit Airline and after what I have heard about them. I called Spirit to ask about my baggage and boarding pass, but I was told by Spirit that I should go to the airport early, go up to the ticket counter, there I'll get all the information I need.

Upon arriving at the ticket counter, the lady said to me "Ma'am, you are not entitled to take a hand luggage on the plane and you're only supposed to take one piece of luggage weighing only 40lbs". Here I was with my carry-on plus 2 pieces weighing 50lbs each. I was going to MBJ to bury my mother and so from the little funds I was taking to burry my mom, I was charged $175.00 for overweight and extra luggage. Upon my return to MBJ, I saw a large crowd at the Spirit Airline counter. Pandemonium had broken out. Passengers were raising hell about the scales not giving accurate weight.

When it was my turn, on three different occasion, my 2 pieces weighed three different weights. Now here is my picture: I went home, buried my mom, used up all the stuff I brought for my mom's funeral and gave away a few things I had brought for family. Why is it then at the airport, my two pieces weighed more coming back than when I was going? It was a nightmare at the Spirit Airline counter on the 31st of August 2011. Then on top it all of, I had to pay another $100.00+ for overweight and extra luggage. Altogether, I paid over $800.00 for my trip to MBJ. Not to mention, the number of delays we waited through.

Upon arriving in Fort Lauderdale, it appeared as if six flights had arrived at the same time. We were all packed together in a hall like a pack of rats waiting on immigration officers. During this time, people kept saying they were going to miss their connecting flights to their final destination. As an older person, I had to run like hell to have my luggage transferred and to get to my gate for my flight to Washington. Arriving at the gate, passengers were shouting and older people crying because they had missed their flights. By this time, I was worn out and stressed out. I just had surgery a month ago, heart problem. I was frozen, I just couldn't move. The place became dark around me and when I came to the police and paramedics, they were trying to get me up from off the floor.

When they finally get me up, I was hooked up to the EKG, B/P was being checked and they asked if I wanted to go to the hospital. I did say no. I was sick to my stomach. I wanted to lie down and rest. It was about 45 minutes to 1 hour when the service desk offered someone to take me to the Sheraton Hotel with three coupons for meals valued $7.00 each and a hotel room to spend the night. I was placed on standby for 6:45AM the following day, Sept.1, 2011. This was upheld. I got into Washington only to find a piece of my luggage all torn up. I made a report at the counter and left thanking God for returning me to Washington where I was able to see my grandkids and children once again. This is my 2nd letter without getting a response. I'm looking forward to getting a response from this one. Otherwise, I will seek justice somewhere else.

I'm writing to complain and get your advice about the travel agency Cheapoair ( like their name). They treat travelers with problems cheaply. I have a round trip flight scheduled, departing Barcelona from September 15, 2011-September 22, 2011. Unfortunately at the time of my departure at the ticketing counter, they told us my husband's passport recently expired. We were at the airport 4 in half hours prior our trip. The ticketing person made a note on our account that we were there, so the airline wouldn't charge/cancel our ticket as no show. I called Cheapoair immediately where I bought my tickets from to inform them about the change and request the change on the dates of our trip. It needed to be a month later because of the passport renewal time. They advised me that the penalty for the change is $250 per person, that I have to pay $500 extra to change these tickets.

I called the Airline Iberia. They stated that the airline just charge $175 to change the dates on the tickets not $250. They said that the difference is charged by the travel agency Cheapoair. On top of that, they have to charge me the regular price of the tickets that was $900 plus per person. It was because they are not allowed to offer me the discounted/sale price showing online for all other costumers. I did pay $1,261.92 (insurance included) for both tickets at the initial purchase. They can only credit $893, in which $500 goes toward the penalty for the change. That gives me $393 to work into the new tickets. They said that my total amount for the new tickets will be $1700 plus, to pay out my pocket.

I asked why they couldn't grant me the prices they are advertising online that at that moment was $620 + $118 taxes, for a total of $738 per person. They told me these prices are only for new buyers, not for changes. I told them this is so unfair, because if I was just walking off the street, the new tickets will cost me $1476 without any penalty or restrictions. But since I had a problem, they are punishing me with the high cost and also taking my money away without giving me any credit for it. After all, they said that nothing can be done because my tickets were canceled.

I called the airline. They told me that the tickets were open and the travel agency Cheapoair is responsible for changing my tickets. I called Cheapoair back. They said that this was the airline's decision. So, it was like a ping-pong ball going back and forth. I called again and I asked them to have a conference call with the airline. They told me that was not allowed. They sent me an email stating that my ticket was open and I could use this ticket until May 6, 2012. I would like to have your advice on how I can get my money back or get them to change my tickets at reasonable price. I would like to know what would be the next step to take. I also want to let the world know that Cheapoair is the worst travel agency possible, with all the passenger problems. And they treat costumers with changes like criminals or something worse. I'm hoping to hear from you soon.

I booked a flight with OneTravel/CheapOair (same company) on 29 May 11 from Fort Myers, FL to New Delhi, India. I found the flight with the best price, flight times, and layovers I could get.

On 01 Sept 11, I received an email informing me that American Airlines had cancelled the flight from Miami to Fort Myers (the last leg of my journey, a one-hour flight). After calling several times, being on hold for more than an hour, getting disconnected, and talking to four people, I was told that I could have the other flight AA offered at 5:45 p.m. with a layover in Miami of eight hours. I am a senior citizen and have a hard time with that much layover time after already traveling for 20 something hours. They offered me no other alternative flight.

Maritza at OneTravel/CheapOair told me that she could cancel the entire ticket and refund me, then I could buy another ticket. I told her that I would need to think about it and call her back. I called AA to see if I could find another alternative. Their agent informed me that Maritza had already cancelled the ticket and it was being refunded. At that point, she could do nothing for me as my agent had cancelled my entire ticket!

I purchased two tickets from CheapOair in August of 2010 to fly from NY-Valencia, Spain transferring in Paris. We were not clear on the ticket as to what airline to board from because the ticket did not clearly state to board from Delta Airlines, as we were under the impression it was Air France. In any case, we missed our vacation flight by minutes after running all over the JFK airport. We were determined to go to Spain so we rebooked from another airline and when we got back, we decided to change our flights from CheapOair and booked a trip to Paris.

Here's the main issue, CheapOair changed our flight details 3 times and because of this, we decided we could not make the changed flights so I called to cancel the flights and they agreed to refund our money as stated on their policy. I spoke to four different people from CheapOair and to no avail. It is September of 2011 and we still have not received our refund after they said they would refund my credit card. It is unbelievable how this company can continue to do business. I want my money back that I am entitled to.

This message is for Isaac. I am very sorry for the inconvenience, and not being able to issue the reservation in question. I will certainly assist you regarding the pre-authorization that is pending on your charge card. Please contact me at Cheapoair and include your 7-digit booking number, and place "blog" in the subject line.

I booked our flight through CheapOair.com on 23 May 11 from Chicago to Atlantic City. We did not receive any flight change information about our itinerary. I called the 800 number provided by CheapOair on my confirmation the night before we were supposed to leave to make sure that the flight was still on time (departure on 09 Sept 11 at 6:40 a.m.).

We arrived at the airport at 4:30 a.m. on 09 Sept 11 only to be told by the Spirit Airlines rep as we were trying to check in that they discontinued their flights to Atlantic city a month ago and they no longer had flights to that location. When I called CheapOair to resolve this ,issue they continued to tell me for 50 minutes that the flight was on time! I was on hold over and over before this agent finally said, "Okay. Let's look for another flight." Then, of course, the only flight that was available by the time he looked was leaving in 30 minutes so there was no way that we could have gone through security by then.

I was on the phone for probably two hours with them. I even spoke to a so-called supervisor named Pruden **. No one from CheapOair did anything for us. We didn't get to go on our trip because of this. We had no way of getting to Atlantic City to attend the wedding of someone important to us. I continued to call CheapOair throughout the day in hopes that as a business, they would pull through and fix the incredible mess they had made for us. Once again, no one did anything.

I was supposed to receive a call back in regards to this situation from a higher manager named Campbell ** by 9:00 a.m. or 10:00 a.m. on 09 Sept 11 and we never received a call. I tried calling him around 10:30 a.m. and no one would find him or even knew who he was. At this point, it seemed like they just gave us fake names to contact. I emailed CheapOair from their website about the situation, gave them all the names to whom we spoke with but there was nothing in return. I sent in a complaint on their customer survey but to no avail. The last man I spoke with on the phone sent my information to their escalations department who finally contacted me on Tuesday, 13 Sept 11; however, when I called back and left them a message, of course, they have not returned our call.

I hit the purchase key before I even wanted to and immediately called up Cheapoair. I waited 6 minutes for someone to answer the phone. I called the number that Cheapoair listed to cancel a reservation. When I called, it was the wrong department. They had to transfer me to Customer Service where I waited another 2 minutes for the phone to be answered. Then when I explained that I made an accidental purchase, the person hung up on me! I called back and waited another 5 minutes only to be again transferred to the Customer Service Department.

The person who answered must have been in India (hard to understand) and I explained my situation and she put me on hold for 8 minutes! She came back and said out of my $130, she could only refund me $75. I again explained that it was just accidentally done and she was very rude. Her name was Crystal (as I asked her name in case I was disconnected again). She said it was my fault (which it was) and there was nothing she could do about it. She said she spoke to the hotel and they would not waive the penalty fee (after 20 minutes?!) I asked if she could please waive the Cheapoair booking fee and she refused, continually saying it was my fault. I told her I have never used Cheapoair before and as an act of good faith, couldn't she waive the fee? After repeating this 2-3 times, I finally got her to waive the $25 Cheapoair charge.

I asked her to please e-mail me a confirmation of our conversation and she said I would hear in the next 24-48 hours. I again asked her to please e-mail me some type of confirmation, she became very testy and said I would get something by e-mail within the hour. I did get something but not what I asked for! I can't believe that a company doesn't have a 15 or 30 minute cancellation waiver or just the common decency to help a customer. Crystal was so rude, that I would never go on Cheapoair again!

Do not ever book with CheapOair. We had to cancel the flight I booked with them to New Zealand because my son injured his knee. They would not cancel the tickets even though I had insurance. After badgering them via email and phone for months, they finally said we could have a credit. Well, it turns out that only my son can use the credit because the ticket was in his name. He tried to call today to book tickets to use the credit to fly elsewhere. He was told he can only rebook the tickets to the original destination. He doesn't need to go to New Zealand again, so we are out over 1200 dollars. I am so fed up with this company. Do not ever book with them.

On 8/16/11, I booked 2 tickets for me and my wife to fly from San Diego to Washington, departing on 8/29/11 and returning on 9/6/11. The Hurricane Irene was going to Washington on the departure date. So, I called CheapOair and a lady told me that all American Airlines flights will be cancelled that day. She cancelled our whole trip due to Hurricane and until today, 9/8/11, they have not helped us to reschedule our flights.

This message is for Deborah of Pontiac. Please forward your 7-digit booking number and I will be glad to see review your case. Place BLOG in the subject line and email to: randrews@cheapoair.com

This is for Katherine of Mount Pleasant. I do apologize for the inconvenience your daughter experienced during the storm in New York. Many travelers where inconvenienced because of this, and many airlines had no immediate recourse. Whenever the airlines cancel a flight, it is the direct responsibility of that airline to accommodate the passenger on the next available flight. Travel agencies can provide alternate options to the customer. Also, CheapOair.com does not buy "bulk" tickets for resale, our pricing is derived directly from the airlines for domestic travel.

With regards to a hotel voucher because of the storm, which is out of the control of everyone, the airline does not have to provide hotel vouchers, especially when natural disasters occur. The airlines had been offering full refunds at the time of the delays. However, there cannot be a refund if she used the ticket because she accepted the delays and the options they gave her. Many people where inconvenienced by this, and many are just now getting back to their destinations. I would be glad to look further into her situation and to determine any type of compensation. To do so, I need you to forward me her 7-digit booking number, and place BLOG in the subject line.

When I went to the airport, CheapOair had not issued my tickets and I couldn't fly. What I learned about CheapOair is that a receipt does not mean that they have charged your credit card. The numerous emails with your booking details and an email indicating that you can select your seat now is not a booking confirmation. But surprisingly, the emails received do not stipulate clearly that the flights are yet to be confirmed. I received three emails as soon as I booked online. Generally, if I receive a receipt, I have a booking.

Apparently, as I had booked the flight online late one night (10:00 p.m.), the fare had lapsed, which is false, misleading advertising, and illegal in certain countries. How CheapOair can get away with this is baffling. Also, after discovering that I had no flights and that a replacement flight on the same day was going to cost 4K one way, I returned home. On my return, I received a cancellation email from CheapOair, after the time of my first flight.

According to the airline, CheapOair had to call them within 24 hours to get the special deal for the flight, which they had failed to do. They then called the reservations team to sign a waiver for the flight, an indication that they knew they had stuffed up. The reservation team advised them to call the sales team to get the waiver. The sales team was never called in relation to the ticket. At this point in time, I would expect some form of communication from the company that the flights would not be confirmed nor issued. None was received.

While at the airport with the airline desk listening to the excuses of the person on the phone, I asked for a solution. She put me on hold for seven minutes, then came back on to read me an email, trying to absolve all responsibility. If a customer asks for a solution, the company is getting a second chance to turn things around, not to hear that no solution is possible and that a company is unable to take responsibilities for their lack of action. CheapOair is not good enough.

Me and my fiance booked an emergency flight to Texas to see a family member who was just admitted into the ICU with a brain aneurysm. This was Monday evening around 10:30 Pacific Time. Upon check out, I must have "missed" the change in our tickets. I originally clicked on flying out the next morning, Tuesday at 11:30 a.m. Upon confirmation of my reservations, I noticed that we were to leave on a Wednesday.

When I called customer service, the stated that they "have a screen shot" of what I agreed to. To make a long story short, they were able to change my flight to the one I want. However, we were charged an additional $103 per person after being on the phone for maybe 20 minutes trying to work this out. Also, we were finally informed that all flights go off on New York time zone--maybe that had something to do with the "change." I am still unclear, but I am in the process of requesting the $103 per person back.

I booked a ticket through their website, purchased it with a credit card and went ahead and made travel arrangements for an international travel. The next day, I got an email from CheapOair saying that my ticket prices have gone up because of some technical difficulties on their part. And if I need to cancel, call a toll free number. That number is never answered by CheapOair. So, after wasting a lot of time in trying to reach them, I am now in the process of calling my credit card company for assistance.

I visited Cheapoair.com on March 29th 2011 to book a flight for June 8th of 2011 to Portugal. Thinking that the price was good, I entered my Discover credit card information. When the page came to confirm, I realized that the date was wrong and clicked back on my browser and ended up at Faregeek.com, after doing a little more searching on Google. I had planned my vacations since December, and notified my employer for my vacations date.

Knowing that I never completed the transaction, I didn't think about it again. I reserved a flight on Faregeek.com for the money I could afford and they called me later to let me know that Spanair didn't accept Discover credit card. Just to double-check, I called Discover, who informed me to my surprise that there was a charge there for a flight. Thinking that this was a simple mistake, I called back Faregeek.com who informed me that they had not charged my credit card. In despair trying to find who had my money, I made endless calls to Spanair (which was booked twice without my knowledge) and Discover credit card. Spanair reported that a person in New York (William **) had charged my Discover Card with a Visa credit card.

I just knew this was a mistake and continued to call many times Faregeek.com and Discover Card to find out more details. I also called Spanair several times in the week after march 29th, and Dolores with Spanair told me the name of the person in New York who had used the Visa card to charge my Discover. After all, this is public information and I had the right to know! They also told me that the trip was for May, not June 2011. Then a light pop up in my head with the explanation. Cheapoair had my reservation resulting to an error. But how could this be if I never confirmed the transaction? Borderline shark activities? Just a plain error, software bug, plain oversight?

To make this story short, I opened a dispute with Discover for the Cheapoair transaction and ended up also cancelling Faregeek.com reservation because at the time, I only had a Discover credit card and was short on money.

I purchased a ticket from my local airport to Incheon, South Korea through CheapoAir . I thought the website was very informative and easy to use. And they also offered the best prices. Unfortunately, the first leg of my trip (MKE to SFO) was delayed 2 hours due to weather (fog). When I arrived, it was 1:30pm. And my flight from SFO to ICN was to take off at 2:10. I called the Singapore Air reservations desk to let them know that a ticketed passenger was in the airport and headed to the check-in counter asap. Their customer service told me that the check-in window was closed. And there was nothing anyone could do, despite still having 40 minutes until takeoff.

I called CheapoAir . I was on hold for about 20 minutes. But finally, I did get a friendly voice on the other end, who told me that I would have no problem catching the next flight tomorrow. And she told me that she had taken care of it with the airline. I was grateful for this conversation. And I went ahead and booked a hotel room near the airport for an additional $100.

Her advice was to confirm all of this with the Singapore Airlines desk at their next available check-in time, 10pm that evening. When I went to the desk, I was told that I would be on standby. But he told me that the flight was full and he "doesn't know who gave me that information." I became concerned again. I called the CheapoAir toll-free number for further advice if I can't get on this flight. I talked to a different person that time. She told me that she would rebook another flight for $400 or upgrade me to business class for $1000. She showed no concern for my situation.

Neither AirTran nor Singapore Air have showed any concern about me being stranded here due to a fog delayed takeoff. The SA flight left without me, while I was at the airport, having reported the delay. CheapoAir has not secured me another flight, and has tried to upcharge me for hotels and extra bookings. In addition, I've never had a hold time of less than 20 minutes when trying to contact them for help and advice.

I went onto Cheapoair.com to buy a ticket from Pittsburgh to Chengdu, China. Without any problems, I bought one business class ticket for quite a low price. The next day, Cheapoair called to tell me that they have me booked in a coach class seat and, if I have any problems, to call them. This normally wouldn't be a huge issue as I have ridden in economy before. However, due to my career, I land in Chengdu at 11pm and start working at 7am. The whole point of a business class seat is that you are more refreshed upon landing and can do business upon arrival.

When I called the number I received in my voice mail, absolutely no one is able to help me and they just said, "Yes, I see you did order a business class seat and got put in coach. Hmmm, I will have our "escalation department" call you." I have been waiting several days for the escalation department to call me, which is coincidentally an "outbound only" calling service so you are unable to be transferred to their department. I have called Cheapoair 4 times in 3 days and have been on hold for more than an hour, in total (most recent time was 30 minutes), to try and figure out when I can get this problem sorted out since my flight is fast approaching.

No one seems to be able to give me a straight answer and just keeps sending emails to the escalation department. It's absolutely ridiculous. I have bought from the company before as I regularly travel all over the world and never had this type of problem. It's enough to make me spend a little extra and go to a company that is actually concerned about what happens after they get your money. Oh, and I should mention that I am currently confirmed for a coach class seat for a business class price. Thanks Cheapoair.

My daughter missed a flight and the customer service is terrible. They wanted to charge twice the rate and give no credit for the missed flight. We will never use CheapO again! It was cheaper to go online and book a flight while waiting on hold for the fifth time and over an hour of waiting on their representative.

They have very poor service! Worst ever! I had to buy a new ticket on a new airline for half of what CheapO wanted to charge us.

My daughter's flight out of LGA was delayed so connecting flight at MKE was missed. Next connecting flight is in 13 hours. I spoke with Frontier Airlines, they told me I would have to speak with Cheap O Air for re-accommodating on different airline or hotel voucher, since ticket was purchased from them.

I called the telephone number Frontier Airlines gave me for Cheap O Air, 702-650-2719. This turned out to be a travel agency out of Las Vegas, named WK Travel. Now I have no idea why I am calling a travel agency in Las Vegas named WK Travel when Cheap O Air is out of New York, but I called the number like Frontier Airline told me to. I got a guy on the phone who said his name was "Dario". Dario put me on hold to call Frontier Airlines. After 30 minutes, Dario came back on the line and told me everything was all set, he had spoken with Frontier airlines in Denver and that Frontier was going to give my daughter a hotel voucher or they would put her on another airline to get me to my destination promptly. Dario said she could get on any airline, she had to approach the Frontier desk at LGA and tell them her name and everything was all set.

I called my daughter to tell her this. She approached the Frontier desk at LGA and was told there was no information regarding her, that she was not going to be accommodated to another airline or flight, and there was no hotel voucher.

I then called Frontier Airlines again, this time I called their number in Denver. I got a very helpful woman on the phone who told me I had been lied to--that Dario from WK Travel had no such arrangements with Frontier, that Cheap O Air has been lying to Frontier passengers a lot in the last six-eight months, that Frontier was getting a lot of calls from passengers who had been promised re-accommodation by Cheap O Air, and that Cheap O Air buys up 'bulk' tickets and resells them. Passengers are at risk because of dishonest travel agents such as Cheap O Air and WK Travel. Woman at Frontier told me that there wasn't anything they could do at this point since ticket was not purchased from them.

In the meantime, my daughter gets to MKE and is stranded there for 13 hours. Not even a candy bar for her inconvenience. I called Cheap O Air and spoke with Reyna, told her I want my money back and that I have been lied to. Reyna reads me what Dario has written in the notes, which is radically different from what he promised me. Dario has in his notes that he spoke to Sharon at Frontier, and was advised to have the passenger go to the ticketing desk at LGA to see if she could get a different flight or if there were hotel vouchers available. The answer to this was no, Frontier had already told my daughter next flight out she would be on and no hotel voucher because flight was delayed due to rain.

I told Reyna I wanted to speak with her supervisor, I wanted my money back and I had been lied to by one of their agents, which had caused even more distress because I was given false information. Reyna said she was putting me through to her supervisor. After 46 minutes on hold, I hung up.

I want my money back. This was a bad situation made worse by being lied to by Cheap O Air.

I booked a flight through this company online. The flight was cancelled. The airline said I would get a refund and the refund was sent to this company.

They now refused to give me the refund. They don't return emails or phone calls. It has been over three months that I have been dealing with them and they have changed their story many times as to the refund. But there has been no refund issued.

I never confirmed my booking. I tried calling these people probably around twenty times. I finally got in contact with someone who told me to call on Monday at regular hours. This was Sunday.

I called to find out all the calls are disconnected.

Cheapoair runs an unscrupulous business. They practically stole my money.

Booked a flight from Birmingham, Alabama, to London UK on July 20th. I had to cancel it because of impossibility to get a visa in time. Insurance does not cover it of course, and by calling CheapOair, I learnt for the first time that my ticket was non-refundable. After 20 minutes with a guy on phone, they offered me to refund 30% of my ticket but I had to confirm immediately. Just lost 600$ because of administrative problems. Thanks CheapOair to be so much understandable with your clients. I will remember to avoid your website when I will get my new visa.

On march 2011 I booked a round trip from manila to jfk and departing back to manila on october 2011.It was not clearly stated to me that within that six months period you cannot re adjusted the date in case you wanna go back earlier than October which is totally different from Korean airlines which i can just easily re-arranged my date as long as the ticket is within the validity period.My mom got an illness she wants to go back to my country as early as possible.I called CheapOair representative and she told me since she is going to make a new booking ticket for returning I will have to pay more than 6hundred dollars in fare difference,I have no question about that plus all the services.I paid for it.

When we are in the airport my mom got sick again and I have to tell the airlines that i am bringing my mom to ER so they need to re schedule the flight to the original plan date which was October 15,2011 since I wanted the date to be open but they asked me to have the date placed so it remains still in the system.Now my problem I need aa flight which will direct to the city where my mom lives and no laying over more than 12hours.I called the airlines they review my booking ticket and they told me I can get refund with 70 dollars each ticket has penalty.I called CheapOair and the told me the ticket is non refundable since I bought it as a round trip and we already used the 1 way,my question is I already booked a new one which I paid the difference of 650dollars since this is a new booked returned ticket why I could not get a refund for this.

They told me they are going to call me or emailed me but that was 3days ago until now never heard from them.Hope they should help us with this kind of situation its because the money is a hard earned money that they can just tell you goodbye of my 2thousand worth of returned ticket.

This is in response to Casey from AZ. This case has been resolved to the customer's satisfaction.

CheapOair.com

Dear Amana, the refund you received for $21.00 was the original service fee that comes directly from CheapOair.com. The cost of the plane ticket is a separate refund; it was explained in the refund email it would appear in two separate transactions. The cost of the plane ticket is not an instant refund. It usually takes up to 10 days to hit your credit card. At this time, you should already received both credits, if not, email me at randrews@cheapoair.com include your 7 digit booking number.

I had booked flights from Brisbane to Alice Springs and paid online on the 13th of June 2011. They emailed my confirmation booking number and itinerary for the flight. I went to check in with Qantas on the morning of the 30th of June to get a boarding ticket and I was told that there was no tickets booked in that name. So where did the money go?

My advice is not to trust the agents at CheapOAir. They mislead you to charge you more money. I officially complained to the supervisor at CheapOAir. They did not have the decency to follow up and investigate about my complaint.

This is a response for Amanda. If you canceled the original reservation within 24 hours, the transaction is voided. The charge you are seeing is a pre-authorization, therefore, it will fall from your charge card. The transaction does not get reported to the airline so you will get your money back. If the money has not been released yet, please email us so that we can contact your bank. You should have already received the credit, and we certainly are not keeping money that you are entitled to.

Our email address is feedback@cheapoair.com. In case you would be sending an email please include your 7 digit booking number.

CheapOair.com

I booked a flight on 6/23/11 and after booking, I saw that I had picked the wrong time. So I called back within 5 minutes to let them know and they changed my time which was $40 more for the same day. I was told they had to cancel my first flight and refund the money; and book the second flight charging me $383. My first flight was $345.80. Well. I'm still waiting on my refund. I got an e-mail two days ago letting me know that $21 will be refunded, but nothing about the $324.80. I've been on the phone at least 6 times trying to get this taken care of and I've gotten nowhere. I checked my account and all the money has cleared, but the $324.80 is still processing since the 23rd. My bank can't do anything until they release my money and it doesn't look like CheapoAir.com is going to anytime soon. This is getting to be a pain. And I will never ever do business with them. I even reported them to the Better Business Bureau and they still haven't heard from them.

On May 15, 2011, my wife Casey and I (Kyle) were supposed to depart Phoenix, AZ for a once in a lifetime trip to Peru, where we would see Puno, Lake Titicaca, Cusco, and hike to Machu Picchu. The trip had been planned for over a year, and final preparations were made in mid-March, with our airline tickets reserved on Cheapoair.com (booking #6806519). Despite always using more established companies for our travels in the past, we decided to give your company a try and use Cheapoair for our booking. The flight we chose, including US Airways Flight #173, required a lengthy layover in Mexico City, and we decided to stay at the Camino Real in Mexico City to rest. Casey is a registered nurse and I am a police officer, and we both worked the prior nights and had not had any sleep for 12-15 hours prior to our flight, and we wanted to arrive in Peru fresh for our adventure.

We arrived at Sky Harbor Airport at approximately 0700 hours, giving us plenty of time to check in for our 0949 flight. At the US Airways desk, we attempted to use the self-serve kiosk, but received an error message, and were directed to an agent to correct it. The US Airways agent attempted to check us in, and immediately had a look of concern on her face. She informed us that Cheapoair had exchanged and voided numerous tickets for both of us (at least nine times), and she was having difficulty locating the correct ticket number for my ticket. I even provided her a printout of the itinerary I received from Cheapoair on May 12th, showing ticket numbers of 5448637023390/91 and 5448637070765/66 for me, but the agent said the ticket numbers were incorrect. The agent attempted to find the correct ticket, but after about 15 minutes she suggested that we call Cheapoair, as she needed to start assisting other customers.

Casey made her first call to Cheapoair, 212-478-0335, at 0832 hours, was able to speak with a customer service representative, and explained the issue with my ticket. In what would prove to be an exception to the rule when dealing with Cheapoair, the phone call was answered and "resolved" in approximately 2 minutes, and the representative was able to provide Casey with a ticket number of 5448637070767 for me, then the phone call was ended. We talked with the ticket agent and provided her with the updated ticket number; however, upon checking the ticket number, she said the ticket was in Casey's name, and there were no tickets issued in my name. It was at this point that we realized the scope of the problem. The agent informed us that we would need to re-contact Cheapoair and have the ticket changed to my name.

Upon re-contacting Cheapoair, Casey made three phone calls and I one, wasting an additional 10-15 minutes before Casey was able to at least get through to an agent. By this time it was around 0850, but the US Airways agent was still confident she could get us on the flight, and she seemed to think the issue could be resolved pretty quickly (I agreed, as it seemed Cheapoair did not have problems exchanging our tickets in the last 2 months).

This starts the hours of poor customer service and run around we have come to expect from Cheapoair. We had high hopes of a quick ticket exchange to correct the error Cheapoair had made; however, this was not the case, and in what turned out to be the standard practice, once Casey got ahold of a Cheapoair representative, she was placed on hold and waited on hold for most of the 105 minutes (yes, 1 hour and 45 minutes!) phone call.

Casey first spoke with "Daisy" (all names are in quotes as there was a language barrier between Casey and the representative who was clearly speaking English as a second language, thus even more so inhibiting our ability to quickly resolve the ticket issue), and explained the issue and what needed to be resolved. Casey was initially told that the tickets were issued correctly, but with some persistence, was able to get it understood that she had two tickets in her name, while I did not have any in mine.

Wishfully thinking we would still make our flight, Casey was repeatedly put on hold for "2 minutes", believing the ticket was going to be reassigned to my name. However, "2 minutes" turned in to 10, then almost 30 and then much more, and our flight boarded and departed, with still no representative resolving the issue. A few minutes later Daisy came back on the line, and informed Casey that my ticket could not be reassigned because our flight had already left. At that time we started looking in to the possibility of boarding a later flight so we could still arrive in Peru on May 16th.

Daisy transferred Casey to "Emmanuel", who looked at some new flight options. Casey was put on hold multiple times, all preceded by Emmanuel telling her it would just be "2 minutes", before again putting her on hold for over 15 minutes at a time. (At this point it became apparent that the representatives were working off a script as they constantly repeated the same generic answers and "2 minutes" for a hold time despite Casey's questioning.) We learned that all flights leaving May 15th were already filled, and the best departure was on May 16th, US Airways #173, departing at 0949 hours and including a 10 hour layover in Mexico City.

In addition to a new flight, we believed it was reasonable that Cheapoair will also pay for the hotel room for us in Mexico City, as we would need a new hotel room there for May 16th. However, Emmanuel informed us that Cheapoair was not able to provide us a hotel room. Emmanuel also refused other requests for possible reimbursement (such as a ticket voucher or upgraded seats) as a result of the mistake made by Cheapoair. The reason for the refusal to provide us with any type of reimbursement, according to Emmanuel, was that the new tickets for us were going to cost over $4,000. However, when Casey pressed Emmanuel for reimbursement, he went on to tell us the employee who made the mistake on my ticket was going to have to pay for the increased amount themselves.

Having worked in business prior to becoming a police officer, I can unequivocally say that statement is a fallacy. There is no way an employee would be responsible for $2,200, and why that statement was made instead of any type of reasonable explanation is beyond me. In addition, upon further pressing, Emmanuel changed his response that the employee would not have to pay for the entire difference, but would have some sort of penalty to pay.

Despite requests by Casey to speak with a supervisor, Emmanuel said there was no supervisor available, and he told us to "go home and relax" while our new tickets were booked. As anyone put in this situation can imagine, it is not easy to "go home and relax", when you have been expecting to travel to a foreign country that afternoon, especially when we had gotten our house ready for being gone for almost two weeks by hiring a pet sitter, stopping mail, adjusting the temperature of the house, and putting water, lights, and more on timers.

At that time, it was clear that Emmanuel was not able to help us further, and after spending an excessive amount of time on the phone at the airport, we decided to go home to get some sleep. Emmanuel promised we would receive a call in a "couple of hours" with our new flight information. We got an extension of 9797 for Emmanuel and his relief, "Pierce", in the event that we did not receive a call back in a "couple of hours" as promised, and the call was ended at approximately 1030 hours.

We went home and contacted Camino Real, and informed them that due to a booking error, we would not be able to make our reservation, and requested to change it to the next night. However, we were informed that due to our change being less than 24 hours prior to our reservation, we would be charged fully for the room the night of May 15th, and there was no availability for next night. We were now not only out an entire day of our vacation, but also the $117 that we lost for the hotel cancellation caused by Cheapoair.

Frustrated, we fell asleep, waiting for a phone call for our new flight information. We woke up around 1900 hours, with no call from any representative at Cheapoair. Casey called at 1909 hours and attempted to get a hold of someone using extension 9797, but the automated phone line indicated the extension was not valid. Casey called the main customer service line and was attempting to get a hold of a representative, when at 1911 hours she received a phone call on the other line from "Abner."

Abner initially claimed that Cheapoair had been trying to call her, but a check of Casey's call log showed no missed calls from Cheapoair. Then it turned out that our tickets still haven't been rebooked, and we still need to go through that process. While speaking with Abner, Casey again asked about a credit or having Cheapoair fund a hotel room for us, as all available flights included a lengthy layover in Mexico City, but was again told there was nothing they could do. At 1925 hours, Casey requested to speak with a supervisor, but was told by Abner that he was the only supervisor available. However, when Abner was not able to provide us with the level of service we deemed necessary, Casey pressed for a supervisor, and at 1942 hours, was transferred to a female "supervisor" whose name we did not get.

While speaking with Abner and the female supervisor, Casey was told that our new flights had been booked, and a confirmation email was being sent to us. Over 10 minutes later, no confirmation email had arrived. We were then first told that it "took a minute" to confirm, and when nothing came through, were then told that it still had to be confirmed. These lies are a prime example of the poor customer service your company provides. Eventually, the email with our new flights came through, which included a layover in Mexico City from 2355 hours on May 16, 2011 to 0540 hours on May 17, 2011, and at least a portion of this debacle was resolved.

Casey also insisted on speaking with another supervisor, but none was available and the best alternative was that one would allegedly call us in the morning. However, we believed we would be in the air before the supervisor started their shift. After clarification of business hours and times zones, it became clear that a representative would call Casey at 0900 on May 15, 2011 (before we would be scheduled to leave), and this was supposedly arranged, but never happened. When we returned from Peru, there was a voicemail on Casey's phone from Tracy in the escalation department, with travel services at 1421 hours. Clearly no attempt was made to contact us in a timely manner before our flight left.

Also, though Cheapoair offers hotel reservations, as was heard over and over again while being placed on hold for the majority of the 4 hours spent on the phone with representatives, we made the right choice by booking a hotel in Mexico City for our layover on Expedia, a company that has never treated us like Cheapoair. Frankly, we have never experienced any errors in all of the bookings we have with Expedia. The cost of this hotel was $246.48, another additional charge incurred by us due to Cheapoair's error.

Overall, the experience we had with Cheapoair was dreadful. We frequently travel both nationally and internationally, and have booked with multiple online sites, but never Cheapoair. As a result of Cheapoair's booking error, we missed an entire day of travel in Peru, which caused us to miss a planned 3-day trip from Cusco to Puno and Lake Titicaca. It was also necessary to contact the hotels in Cusco and Puno where we were booked to inform them of our changes. Fortunately we were able to make the changes with no monetary penalty, but it was still a complete hassle to make international phone calls when we should have been in the air. In addition, because we had to change nights that we would be staying in Cusco, we had to stay in a room with 2 double beds instead of a queen size bed, once again because of Cheapoair's error.

Finally, the service we received from Cheapoair was disappointing, as was the ambition of the representatives of Cheapoair to remedy our situation despite the situation arising from an error by Cheapoair. The refusal to remunerate us in any way, whether that was in the form of a complimentary hotel, or a credit toward future travels, was completely shocking for both of us. The financial and emotional burden of this journey, coupled with the fact that representatives from Cheapoair refused any type of remuneration, have made it certain we will never book with Cheapoair again, nor will we recommend it to any of our friends or fellow travelers. We were thoroughly disappointed by the level of service provided by Cheapoair. As a company operating during a time where travelers are fiscally sensitive, we both expected more, and were sadly underwhelmed.

At this point we are requesting reimbursement in the form of a credit to our credit card, as your poor service does not warrant future travel with your company, and a credit for Cheapoair would essentially be no credit at all. If your response to our request is delayed or unsatisfactory, we will contact the Better Business Bureau to inform them of your poor services.

Regards,

Kyle and Casey **

Dear Evelyn, I am sorry to hear of your recent experience with CheapOair.com. If you could email me directly I would like to further look into what you are saying. There are cancellation fees that are collected in order to get a refund on an airline ticket, in your case, you're fortunate that is was not a non refundable ticket, in which no refund would be provided. But I will certainly review this for you.

4 days later to my surprise I was laid - off from my job. I immeditately called back Cheapoair for a cancellation to try and get a refund. After numerous phone calls and being kept on hold for ever I was told by email that from $1,204.11 I will only be refunded $820.50 and that the rest they would keep. I don't mind paying a cancellation fee, but their cancellation fee was a ridiculous $383. dollars. Which I felt was outragous and inappropriate.

After our discussion over the phone which took days and hours to get thru and after these numerous attempts I received an email from them comfirming these amounts. When I finally got thru to them on 6/1. And I am still waiting for that refund that has not been processed. I feel that unforeseen events do happen and a customer should be refunded the cost of what they have been charged for a trip that will never be made not for now anyway. In this case I have given this company a large sum of money for bascially nothing in return.

I continue to call them which no one ever picks up the phone and I also continue to reply to the email which promised a portion of the amount refunded and no one ever replies.

I found a good deal to Chicago and booked a roundtrip flight two months prior to my trip. I received a prompt email with airline numbers, confirmation numbers seat assignments, etc; everything looked in order.

The flight to Chicago was fine, no problems. On the return trip I arrived at the airport 2.5 hours early and discovered (after over an hour on lines with the airline) that CheapOair had cancelled my reservation and not informed me. I had no contact with them, never logged onto my account, never called them so there was no way I had done that accidentally.

The entire time I was on line at the airport I was on HOLD with CheapOair. I waited over an hour but that "courteous and professional customer service agent" never showed up. I called back in the morning a few days later to complain and correct my billing and waited just as long before hanging up. I'm quite sure there's no one on the other end. A company cannot ignore its customers if they've been paid to provide a service, it's the same as stealing!

On the night of June 8th, 2011, I got online to search for a cheaper fare for my husband and I and our 8 month old daughter to leave out of Atlanta Int. Airport to Honolulu, HI (Rountrip). We are both active military members of the United States Army. The cheapest we had seen was from CheapOair, so I went ahead and booked for this $457 fare excluding taxes, fees and insurance.

After I had booked it, along with my debit card information, the itinerary was sent to my email afterwards. The following day, I called to see if we can be able to get military discount for those fares we had booked the night before, a rep comes on, (unprofessional) as I'm hearing all his grunts in the background, did NOT say a word as to what he is about to do when asked if they provide military discount since the website advertises it.

As I'm on hold (overhearing everything else in the background and his "tired" breathing), he comes back on 25 mins later and tells me that military discount are not available. Towards the ending of our phone call, I asked about the confirmation of our flight since I have not received any confirmation but the itinerary that they have received my flight reservation. The CheapOair rep informs me all of a sudden that there is a problem. That the fare I had booked my flight under is NOT available and that I will have to compensate for the new fare. Which is now about DOUBLE the original fare from the night before. He gives me an option of either cancelling or paying for the doubled fare.

After no so much of a help from him, while he's being very unprofessional, as if he does NOT know how to speak let alone, KNOW what to do with my situation, I therefore asked for a supervisor. Of course I was put on hold for almost 40 mins when this supervisor comes on he explains the same thing and tells me that their reservation systems shuts or something at night. And because I booked my fare 8 at night, that fare is no longer available or something. So, he tells me he will look for a cheaper fare and at this time I'm trying to tell him (the supervisor) that I will NOT pay for extra money for some fare that they say has changed. I had told him that it is NOT my fault and I should not be paying for the raise.

He then offered to pay half, saying that's all he could do. And I told him, NO! That I don't want to pay for anything, and he said he will have to refer my case higher up and send my problem to them that way they will respond to me back via phone to resolve the issue within 24 hours (that DID NOT happen at all, its been 36 hours and no one has called!). There I was asking him, "I thought you said you have no power in resolving these issues but yet you were about to make some deals with me saying that CheapOair will pay for HALF of the fare!! Why not CheapOair pay for ALL our fares. Especially, that they owe it to us for having us on the phone for 3 hours with unprofessional and no mannered employees with my ticket issue still a question at hand. I'm very frustrated and very upset at this. THey should at least owe it to us, especially that we are just returning from Afghanistan. Here I am trying to call them everytime, and now I know they are screening my calls since they always ask for the booking number.

I booked a rental car through them, supposedly with Enterprise. When I arrived at RIC airport, they had not only had no reservation but had actually never heard of Cheapoair on Enterprise's help line. I've made multiple calls, emails, and even attempted the live customer chat with no avail. By prescreening your booking number on their customer service line, they can prioritize your call and obviously take the option of not answering it. There were hours of hold total and multiple mysterious disconnects. I got no response to any emails. Live chat never works. It always says there's one person ahead of you and then eventually says it's not available. The helpful rep at the Enterprise desk took care of me and got me two classes higher of a vehicle for about ten dollars more than Crappoair's supposedly deeply discounted price. Book directly (not actually). Saving a few dollars in advance is nothing compared to having a real confirmation in the end.

This is now the fourth (maybe fifth) email I have sent regarding the above booking number. I first called your company because, on a recently purchased flight, we had only been given 2.5 hours to travel from LHR to Gatwick Airport to change planes.

I have made that trip previously and I know that one cannot get from LHR to Gatwick in 2.5 hours with enough time for security, customs/immigration and check-in. You have to travel back into London and from there on to Gatwick because no train line exists between both airports. So, firstly, you are costing me extra moneyand quite a lot of it in transportation between the two airports. Secondly, in order to transit between the airports, I have had to obtain a VISA for the UK at an additional cost of $94 to me.

Thirdly, the time that I have spent on the telephone with your representatives and supervisors has cost me hours of my time. And each time, I have been told again and again that the issue will be resolved. First, within days. Then, fewer days. Then, I was told hours. Each time this issue has not been resolved. The last time I called, I spoke with another supervisor, Mabel, who then got in touch with the original supervisor, Barby, and was told again that I would get a call back. I did not. That was May 4th. I called again today and was told by Barby (ext 9011) that she would call me back.

So, in order, here are the representatives in your company that I have spoken with: April 7Ponty. He said the issue would be resolved in 7 days. On April 15th, when I did not receive a call back, I called your company and was told three days. I then spoke to Coby on April 19th. He told me I would get a call back in 2-3 days. When I called back on April 29th, I spoke with Vidhi, who finally put me through to a supervisor, Barby. She has yet to resolve this situation for me.

I would also like to know, as I stated in my first email to you, how each ticket has $486 in fees on top of the price. Your website explicitly says: "Fares are round trip, fares including all fuel surcharges, ad valorem tax and our service fees and gov't taxes."

So what are these extra fees? Our original tickets were listed at $1667. I bought the travel insurance, but you charged us $972 extra in fees. This is ridiculous. This is by far the worst customer service I have ever encountered and the most exorbitant prices. You website also says that you can save travelers up to 65%, but I want to know how this is possible if you charge fees like that?

Throughout this process, I have been talking with friends, family and colleagues about what has happened and I have done some online research. I found this website full of complaints about CheapOair ** and I filed my own. I will continue to follow this process and demand that I be compensated. I truly cannot believe that your company operates in this manner. If I had the choice, I would simply request a refund and buy my tickets elsewhere. This has cost me enough in other ways already. Plus, I don't have any tickets yet and they were purchased in March.

We do disclose this on our website in bright red letters. "Baggage Alert", and also it is printed on your email confirmation right next to the flights. Apparently this was not reviewed, or your daughter would of realized she needed to get her bags from AA airlines, and recheck them with Airtran. We are quite aware of the baggage agreements, and we definitely disclose this. We are very sorry for your daughters inconvenience.

As we were planning our passover vacation, we shopped around for the best priced tickets to the Dominican Republic since we are six people. We found that cheapoair.com was the cheapest but after we booked the flights and submit it, we realized the reason the price was so low is because the tax wasn't posted on the original front page. They charged us $144 for fees and tax for each ticket that sound to us outrageous. So I tried to call them to find out why is it so high but for two days I'm trying and the line is busy.

As a result of their misleading setting of their website, I ended up paying $600 for each ticket instead of $450 and got tickets to our friends as well, trusting that the price they posted was the final price, including everything.

My daughter and her boyfriend were going on a trip to California. They purchased their tickets through CheapOair.com. The flight out there was fine. They had a straight through flight on the way there. However, on the way back, they had to change planes in Denver CO. They had to transfer from American Airlines to AirTrans. Apparantly, these two airlines do not have a contract to handle moving luggage from one airline to another. So, my daughter was able to leave Denver and come home, but her luggage has not.

After hours and hours of phone calls to both the airlines, and to CheapOair, the airlines finally took care of getting my daughter's luggage back to her but she has to drive back to the airport today, which is over two hours away. If she would have booked through the airlines directly, this wouldn't have happened. We were on hold with CheapOair for over two hours over the last day, and still have not received any kind of phone call back. They needed to state in the itinerary somewhere, that even though they are booking you on these two different airlines, the airlines themselves may not have a contract for your luggage, and that you should probably bring just a carry on.

It is not the airline's fault, but I would suggest to anyone flying to never use CheapOair. I have never received such terrible customer service and utter confusion in my life. They are horrible. With gas prices as high as they are, my daughter is having to take a two-hour drive to go get her luggage. This is on top of the $49 each way fee for her luggage to begin with.

I bought two tickets and paid for them. Cheapoair called hours later and demanded I pay twice as much as I just paid. I had confirmation, booking number, itinerary etc. Basically Cheapoair sold me tickets, we had a deal, I paid, and it was all a scam. I read on this site that I'm not the only one they've done this to. The site should be shut down.

We booked our flight with this company. My wife called with a question on her name that is spelled different on the ticket from her passport. They told her that she had to pay $772.64 to make the change, or she would not be allowed to go on the flight. We called TSA and they said it would not be an issue. We called CheapOair several times, and we were put on hold for over 2 hours.

At this point, we have no idea if we are going on vacation or not, we cannot get an answer from this company. You just get put on hold.

I asked to change my reservations which, at first, wasn't a big deal until it was going to be another $150 tacked onto my card and not to mention, any taxes that would be added to the change fee. So, I decided to try to stay with my original reservations. I then began to get irritated. The fact that the guy would not stop talking over me didn't help matters. I found him to be very rude, especially when he began to raise his voice at me.

After I couldn't stand talking about the change fee anymore, I asked about their refund, if for whatever reason I couldn't make it. Being military orders can drop at any time or a military situation happens that doesn't allow me to go, I need to know that I can be refunded. Nope, not with this site. The only way I can be refunded is if I'm sick! What the **? I do not suggest the website to book your airfare, at all!

My husband and I decided to book a flight on the website that we saw for cheap( hence the name). Of course, we should have known it was too good to be true. The next day they called my husband saying that the flight was no longer available, and that they needed to "accommodate" us on a new flight. My husband called them as soon as he was able to take a break from work. He sat on the phone for 45 minutes and had to hang up to go back to work.

As soon as he arrived home (9 pm), he called them, and waited over 2 hours before someone (op 4106 Zachary or something like that) decided to pick up the phone. The rep took my husband's information and then asked my husband why he call them. The situation was then explained and the rep put us on hold for another 10 minutes.

He came back and said that the card was "declined", and he gave a speech about how the airlines don't have a contract. The thing I did not understand and they refused to explain was why the contract mattered if they were two different flights, going two different directions. The rep could not do anything as far as compensating us a for the flight situation. So we asked to speak with a supervisor. I then took over the phone because the rep was insisting that we wait for a response from a supervisor. I was very firm in my request to speak with a supervisor that night. So, I was put on hold for another 20 minutes.

Just to have the rep come back and tell me no one was available. Still I was stern with my request, and low and behold a supervisor who was not available appears on the phone( 5 minutes later). Tanner gets on the phone, and says that the card was not declined. Now this disturbed us very much. The question pops into your head why the rep would tell you the card was declined even though it wasn't. So now that we found out that the reason, we didn't have our flight was not because of the credit card. We were looking to be compensated for their mistake. Tanner, of course, was only looking to accommodate us on another flight that did not fit our time frame. Tanner tried very hard to keep pushing a return flight on Sunday morning, even though I told him that we would not be able to do that since we had a tour that morning.

We then got offered a Monday flight, even though I told him before he offered it that we would not be able to do that. I asked him for his managers name and the corporate number, because by this time I was on the phone for 3 hours and I was frustrated. He of course did not want to give me a name or the corporate number. After about 15 minutes of going back and forth, he told me his manager's name was Kayne and gave me the address and a number.

Honestly, I really think this company is really into the bait and switch business. Mainly because after being told that the flight that were booked was not available, I went right back on the website, and found not one but 2 flights on their website that were for the same time (one of them being the same flight we booked). If it is not available why is it still on the site?

I got cheated on a trip. They deliberately changed my reservation, so the take off was three days after I made the reservation (Feb. 23) instead of the actual requested date of June 23. I didn't expect they would mess up the reservation. I didn't notice until my travel agent noticed it on February 24. When I called they said it would be an additional $2,000 to change the date or otherwise the ticket was non-refundable. And I would be out $2,400 (two people). They were rude and hung up on me. They also kept me on hold for hours and insulted me. Plus, several "consumer service" people couldn't even speak English.

We would like Richard of Chico, who has just posted regarding his son's airline tickets, to contact me directly. We cannot assist or seek a resolution without real names and booking confirmations.

Please email **@cheapoair.com, and put blog in the subject.

We were directed to book our flight by phone from their online site because we were traveling round trip, but our minor son was traveling only one way. We had trouble communicating with the representative because he spoke poor English. We verbally confirmed the ticket. Confirmation was sent via email. The return flight booked on the email was not the one we agreed to by phone.

We called CheapOair, they accused us of putting in the wrong date when it was their representative that did the inputting. First they told us that to change the ticket it would be well over $500. After I asked for a supervisor I was told it would be $400 to change the ticket, but was not given to a supervisor. I insisted to speak with the supervisor and was told they were too busy to talk to me and that I would be told the same thing by them anyhow. I still insisted and was disconnected. I was unable to contact a person from CheapOair by phone. I emailed my complaint to them. They did not return my emails. I went directly to the airline website and bought tickets for the proper return flight for $306.

First off, my credit card had been denied through a purchase of airfare tickets. I had received a phone call verifying it had been declined. Well, the representative and I had come to an agreement that although the prices may rise the following day, that we could book the flight offered at the night of my card rejection only if my card goes through the next day. So, I called the company back first thing in the morning and spoke with the first representative who informed me that the information and agreement from the prior night was merely impossible. I was then told to call the airline I would be flying myself since CheapOair told me they do not deal with pricing.

After all the holdings up to 3 hours, I asked to speak with a supervisor, in which the representative told me they didn't have any in that company! So I called United Air, and they informed me it was false, that they do indeed deal with pricing, that in fact they are the company made for flexible pricing! So I then called back CheapOair and once again asked to speak with a supervisor, and after another hold of 20 minutes plus, I had spoken with one that a representative had informed me they did not have. Well, she was just as helpless as the rest of the representatives I had spoken with. All they could do was repeat the same information and basically ignore my point of their false information that I had wanted, in fact needed to be resolved!

Well, my fiance is court ordered to have his daughter back to her mother on the dates CheapOair agreed booking me for at the fare price of 1/8/2011. We are an average family and cannot afford the rates that had doubled overnight! My fiance may now face charges of custodian interference due to CheapOair and their false and careless representing!

Way to do your job guys! I believe they only work there for the money, not to be of help for customer service. I suggest they lose those jobs and find one that doesn't include being help and resourceful because on a scale of 1-10, they were a -10 in my case. I hope the head department investigates this issue so no other mediocre family goes through what we had and still have to.

Thank you for your time.

On 11/15/2010, I booked a flight with Cheapoair.com to Vladivostok, Russia departing on 01/13/2011. Once in Moscow, I must go through customs and go to a different domestic flight terminal. I've been through it before. I noticed that my layover in Moscow was only 1hr 20 minutes. This is not sufficient time to deplane, collect luggage, stand in line and go through customs, travel to the domestic flight terminal (in a completely different building) stand in line, go through security, check in and board the flight. I called the Russian airline and they said that the following flight had plenty of seats but the change had to be made by Cheapoair. I contacted Cheapoair on 12/06/2010 and explained the problem. The person told me that it would be resolved and I would be called back in 24 hours. The call never came. Since then, I have called back every couple of days for a month now. I get told almost exactly the same thing, an email has been sent to the airlines and has not been answered, call back in a couple days.

This has been going on for a month now with no resolution. My flight leaves in 10 days and I am bound to be stranded in Moscow. With the exception of today, the Cheapoair employees were obviously non-caring. One lady hung up on me and another lady lied to me. The person I spoke with today was nice but as much as he tried he was not able to help because he said it has been elevated to a higher level and he was basically locked out of it. Same result, no resolution and I am going to be stranded in Moscow. I spent the money I had buying this ticket. To get a change now, at my expense it will cost me over $1,000 and I don't have that. I gave them over $1,400 of my money and in return I have no idea what I'm going to do now.

I bought a ticket. I was ill on the day before the flight. I tried calling them and their phone number was the "rug doctor" rental vacuum. Finally, I found an alternate number. They misled me on the phone. They told me to call back the next day and did not tell me about the option for refund with 24 hour notice.

They will not answer my email requesting a credit voucher. The ticket was charged to the credit card to Delta, although the flight was on Continental. The credit card company is investigating this.

I purchased a airline ticket from cheapoair. Several days later, I received an email telling me that cheapoair could not honor the ticket price and I received a cancellation notice per email from them but also informing me that a similar airline ticket would be available to me at a much higher price, and all they needed to purchase this ticket was my credit card information. I declined this offer. I then went back to the internet, and initiated another ticket search for this ticket. Immediately, cheapoair responded to me, offering me the exact ticket, at the old price, telling me that everything else was just an error. I went ahead and purchased this ticket at the old price.

Several day's later I received a notice that they had used my credit card info from the new purchase to also buy the much higher priced airline ticket. I never authorized this transaction. I filed a dispute with my credit card company, but they submitted falsified information, claiming that I gave oral permission to do so by phone. I never did, nor did I ever speak to anyone. I was told by the credit card company to go to a small claims court with all my documentation.

This entire transaction is well documented by email letters and purchase orders to and from cheapoair. In order to resolve the dispute, I sent payments in full to my credit card company several month's ago. But just this month (December) I received another unauthorized charge from cheapoair of $650.00 The initial transaction took place in August, with all payments being rendered in full by October.

Cheapoair does not reply to any of my messages.. Consumer, be aware that none of cheapoair agent is from the US and once you provide your CC info you will be fair game.

I bought a ticket from Tijuana to Acapulco for $260. I tried to change the return flight as I realized I must have punched in the wrong time because it was returning at midnight and I was traveling alone. I contacted CheapOair several times but to no avail. I then got a friend to pick me up but I get a call just three days before my flight saying everything was cancelled but they had a flight for over $800. I ended up with a flight for $781. You could fly to Tokyo for that amount. They then charged me $14 for a FedEx delivery of my ticket but advised me to print the ticket out. There was n delivery. Additionally, I was charged more taxes at the airport. I had a total of $535 economic damages.

I have been searching for airfare from BOSSRQ from 2 pm Sunday, 11/14/10, until the current time of 7:35 pm experiencing a "bait and switch" situation. CheapOAir and OneTravel will advertise on their site a $183-$224 pp price for RT travel 12/26/10-1/1/11. When you fill in then information and submit your credit card info, it returns a screen saying that amount is no longer available. However, you can choose a higher priced trip instead, staring at approximately $550. This is a bait and switch advertisement and is against the law. I've experienced this for hours with no website update! I called the "866" number and they offered no solution but offered a $600 plus pp price instead. This is unacceptable!

I purchased a ticket for $640.00 for a flight to SJU. 3 hours after I received a confirmation number, CheapOair emailed me and called my home to let me know that the price of this flight has doubled! Someone needs to investigate this company. This is a ripoff! I had to cancel a credit card I had for 22 years. Someone needs to do something about this major ripoff. Why is this company still on bus?

I purchased airline tickets back on 6/25/10 for a trip to Japan to see my son at Yokota Air Force Base for the Thanksgiving Holiday 11/23 - 11/30. He was just deployed to Iraq last week so I need to cancel my tickets. My initial contact with CheapOair was on 10/15. When I found out, I went to the online chat on their website because when I called I was on hold for 35 minutes before I finally hung up. At first they said no refund, then after some sympathy sentences, they came back with a $500.00 fee per ticket (I have 3). I continued to take no for an answer in which they came back with "getting a special agreement with the airlines" for extra money off bringing the fee to $375.00 per ticket. Still not happy, I waited till today to try again. Upon my request, they now say that at this point "these tickets are completely non-refundable." CheapOair is a big rip-off! There is nothing that changed in 1-1/2 weeks.

They want to see how far you will go to get your money and they know they've got me in a corner so they can do whatever they want. Caution: you may get a discounted ticket, but it's not worth the little bit you save. Trust me, deal with the airlines direct!

I booked a flight to Houston from Memphis because I have a cancer and had to go to the MD Anderson Cancer Center. I was unsure when I would need to return. I called customer service at CheapOair and explained the situation. He suggested that I buy an insurance and I would only have to pay $150 total for each of us; me, my daughter and my caregiver to change return flights. I bought the insurance on the three of us, a total of $120. When my daughter called the first time to change her return flight, she was told that I would not only have to pay the $150 but the difference in the airfare because the airfare had gone up. When she tried to tell him that it was wrong and what they had told me as they sold me the insurance, he hung up on her.

We had no choice but to buy another airline ticket for my daughter. Two days later, I called to change the return flight for myself and caregiver. I received the same response that we would have to pay the $150 and the difference in airfare. I also was hung up on again. Later that night, my caregiver called the insurance company (Travel Guard) that CheapOair uses and they would not do anything but tell her she would have to call CheapOair. She called CheapOair, explained the situation again and was hung up on again. Fareportal in New York is the parent company for CheapOair.

I purchased a ticket on October 8 through cheapoair.com and the agent told me if I had to change something, I will pay $25. Something came up that requires me to change my ticket. I was told I have to pay $418.60 USD. This is a joke. These guys went ahead to charge me for the flight that I wasn't on. Ok, I was really stupid for booking again. I went on the site again to book another ticket.

These guys are so incompetent; they never told me I will need a transit visa. The customer service people are a bunch of people from India that are not competent for the job. I booked the ticket again on October 17. I later discovered on October 18 that I need a transit visa. Since the time is so short, I called up to cancel the reservation since I couldn't get a transit visa to the UK just one day after a reservation. They told me I have to pay $400 cancellation fee out of $964.00. What a rip-off. Buyers, please beware of cheapoair.com. If you don't want to waste your money, don't go with them because, trust me, you will end up losing lots of money.

Cheapo Air was the best bargain in town for a quick trip north for a funeral. It was to be up on Thursday, October 14 and back on Saturday October 16. I failed to look closely at the reservation to notice that they had booked me back one week later rather than two days later. When I called to straighten it out, they advised me there would be a $150 per ticket change fee and $100 additional in air fare differential. I called the airline directly and got a much lower one way fare. Cheapo Tickets is not your friend!

My advice is pay the difference and deal with the reputable airline rather than this outfit who apparently has a license to steal. I paid for a round trip ticket on Cheapo Air and then paid a one way ticket to the airline directly to get home on time. Cheapos tickets are non refundable and more importantly non-transferable. So they kept the money and probably sold the tickets again. No wonder they can offer lower fares up front.

Buying air tickets final total price displayed - about $1660. I checked "accept terms and conditions" and "proceed". Suddenly new screen appears stating "this fare not available" and a new price, about $1690. Three options given - Accept, Cancel, or change. Cancel button is inoperable unless you check a box authorizing $25 per ticket in fees to be charged to your credit card. I groaned and just accepted the higher price. My bank declined the payment, but not before a $20 "travel assist" fee had been processed under a different company name, not "CheapoAir". My Bank Visa center was unable to specify why a security hold was placed when the attempt was made to charge the larger amount, which was about $1730 CAD.

What happened with Cheapoair? Most of the time I got exactly what I paid for. I have bought at least 30 tickets with them, and have gone to Siberia, the Maldives, Bali, Barbados, and Jamaica with them. One time I had a problem, a mix-up with a ticket I had purchased, and had to be replaced. But usually I get what I pay for and their search engine has more airports, too. So I guess you shouldn't take all these scare stories too seriously.

Just like the name implies. A week's wait after a card debit, a broken promise, 72 minutes on hold (a shrill voiced announcer with a three item ad loop) Patsy ** emailed my tickets. I can't recommend this to everyone.

These people are impossible to deal with! They don't seem to have a good grasp of English and basic business practices. I was not able to use my ticket because of illness in family. When I tried to re-book, they insisted that I could not get the deals shown online and wanted hundreds of dollars more.

I purchased two tickets from www.cheapoair.com for my American born brothers, Fazal ** and Fazeed **. The tickets are bought as a round trip from Sanaa, (Yemen) to Cairo, (Egypt) and from Cairo, (Egypt) to New York (JFK Airport) and to Los Angeles, (LAX). And since it is a round trip, the remainder of the trip is paid for and not used. My brothers wanted to visit our family in the USA and on their way flying from Sanaa (Yemen) to Cairo Airport (Egypt) on July 26, 2010 they were stopped by the authorities of Cairo Airport (Egyptian Ministry of Internal Affairs) they were taken to the side for investigation. They were delayed until they missed their flight on Egypt Air flying from Cairo (Egypt) to New York (JFK). The Egyptian authority had told them they have to contact the American Embassy in Cairo to let them fly back home to the USA.

The American Embassy was closed because of an official holiday. My brothers had to stay in hotels and had to pay for their meals and transportation between the hotel, and American Embassy and Cairo Airport. Finally, the American Embassy gave them the green light to fly from Cairo (Egypt) to New York (JFK). On July 28, 2010, I contacted Cheapoair to try to reschedule them to fly back home.

Cheapoair said that the airline Air New Zealand is the company responsible about flying them back. As we contacted Air New Zealand on July 28, 2010, they said that the next possibility for them to fly is on August 7, 2010. This means that they have to stay in Cairo for another 10 days in hotels and accommodations which neither Cheapoair nor Air New Zealand did offer to take care of these extra expenses.

My brothers are students and they cannot support themselves financially, so who has to pay for these extra expenses? We are not a rich family to be able to pay for this out of hands situation. In this case, we were obliged to buy other tickets from cheaptickets.com which is a different travel agency which cost us $3,500.32. Plus the hotel accommodations in Cairo and the meals and the transportation were $702.00.

Cheapoair refused to cooperate to resolve the issue by finding another airline to fly them as soon as possible back home to the USA and then they tried to blame it on the airline Air New Zealand. After contacting Air New Zealand asking to book them on a different airline that will leave Cairo as soon as possible; Air New Zealand answer was non cooperative too. We felt that we are obliged to save my family and my brothers this financial disaster which we cannot afford by letting them staying for that long in Cairo (Egypt). This is not a pleasure trip. My brothers were able to leave Cairo (Egypt) Airport on July 28, 2010 to New York (USA) only when we purchased the tickets for them from the travel agency cheaptickets.com and they were able to fly immediately for $3,500.32 using Delta Airlines.

New York, NY 10001.

They said, that they were going to do an investigation and they returned a call saying that we have to contact Cairo authority and they will not return the money of the tickets to us. I am holding the airline Cheapoair accountable for their bad service and their non cooperative manner to try to resolve the issue and find a solution to bring my brothers back home safely and in a timely manner. I am also holding the American Embassy in Cairo together with New York Immigration accountable for this non-reasonable delay which resulted in this big mess and the reservations of the flights to be missed and the hotels and the accommodations because of their immigration suspicion error.

I booked a round trip flight to Maine for Christmas. I had all the flights purchased through Cheapoair (after all they gave me a $10 discount). I read Pros and Cons about Cheapoair online, but just said to myself that people complain about everything. Well, today Cheapoair changed my perfectly acceptable departure time from 1:20 pm to 6:00 am. My family and I live 2 hours from this airport. That would mean we would have to leave our home at 2:00 am to get to the airport by 4:00 am to get on the 6:00am flight. Also, (and this is the biggie) the connecting flights did not match up. The connecting flight left 2 hours before our flight would have made it to that connecting airport.

Are you kidding! We would have had to spend the night in an airport between our destinations or get a hotel for the day in a connecting flight city! Two children are involved in the trip! When I told Cheapoair that all this craziness was not acceptable, I was referred to the airlines (because there were more than one airline involved in this escapade). When I spoke directly with the airlines, I was quoted a price of $430 more to get a flight that "made sense" time-wise and had a connecting flight in the same day. Feeling like a fool because I had saved up the money for this trip for myself and my family, now I did not have enough money to go myself because I was not going to disappoint my family. I canceled all my reservations with the airlines and ultimately Cheapoair.

I did not trust Cheapoair to get me anywhere! I made new reservations with the one reputable airline involved (minus myself); and out of this deplorable situation Cheapoair made $125 for nothing but a heartache, but Cheapoair had given me a $10 discount. Beware because an experience with Cheapoair is not cheap!

I purchased a flight from San Diego to West Palm Beach on 4/9/10 to visit my Dad on his 90th Birthday (from 10/13/10 through 10/17/10) for $350. In June, his health started seriously deteriorating, and I phoned Cheapoair to see about moving up my dates. The representative was extremely rude and even refused a supervisor when I requested one. I made several other attempts and was not only placed on hold for an unreasonable length of time but "got disconnected" while on hold.

I then began receiving e-mails that they had changed my departure dates and connecting flights which I was not agreeable to. I finally got through to a supervisor by the name of "Nixon" who again after placing me on hold twice (one time for over 20 minutes), came back on the line and said that he would have to charge me $25 but that he had arranged a credit with American Airlines in the amount of $325.30. He also gave me the phone number to contact them directly.

Upon contacting American Airlines, I was advised that I only had a credit of $150.37 and referred me back to Cheapoair. I again went through the same previous experiences of being placed on hold for 15-20 minutes, being disconnected, and never transferred to the supervisor by the name of "Nixon." I now have no airline ticket and am out of $150. I will never do business with Cheapoair again, but I would like to know my recourse as an extremely misled consumer.

CheapOair booked the wrong flight times. I called them to change the flt times out and was informed that I had to call Air Tran to make changes to my reservation so I won't be charge the extra $75. I called Air Tran and changed my flt times. However, CheapOAir had charge my credit card $238. Make sure you book through the particular airline. You will have more freedom to make changes on your reservation without being charged several times. I will never book through CheapOair again. A very disingenuous company.

I booked a car rental for Costa Rica for late August. The sign-up form touts a 30% discount on full coverage insurance if you buy it at that minute (about $10 a day). I checked OK and then proceeded. The charge was $90 for 9 days. Then when I downloaded the insurance coverage it was next to worthless. They required you to pay any damages to your rental car yourself and then apply for a refund when you got back to the states. The list of things you had to do to get your money back would probably entail 3 trips back to that country.

Anyone who travels abroad extensively as I do, knows the last thing you want to do is get stuck in a 3rd world country while you're plane takes off because you didn't pay the 10 grand for that bent fender. The only insurance that's worthwhile, and that I was led to believe I was buying, would basically take care of the problem at the checkout counter, so I could be on my way. When I realized this sham, I called CheapOair and cancelled the car reservation. The operator told me, my only charge would be a $15 cancellation fee. I was fine with that.

Then I get an e-mail the next day saying they wouldn't refund the car insurance fee($89.55), obviously their profit center. I immediately called my credit card company and filed a dispute. If it's not resolved to my satisfaction, I'll take the next step. My advice, avoid CheapOair all together, if not, then definitely don't sign up for their Travel Guard insurance, it's a total joke/ripoff!

On Thursday, August 5th, we went online looking for a flight to Florida in November for our 40th anniversary. We found an offered flight from Boston to Sarasota (we had been looking into Boston to Tampa, but Sarasota was acceptable) for $161 round trip offered by CheapOair on Jet Blue. When we attempted to book this, we got an alert telling us this flight was no longer available. We looked on other sites and were referred back to Cheapo, where the flight was still listed, now at $170.

Again, we tried to book, again being told it was no longer available. The site now showed the flight at $180. Feeling this was a 'bait and switch,' we went to their online chat help and were connected with Monroe. He looked for other options for us and came up with a trip, from Boston to Tampa and back. We told him online, the correct dates. He then called us to confirm, book and get credit information. The total he confirmed with us online as $541 and change, round trip for the two of us. On the phone, when he booked it, the total turned out to be $611.50, a $70 increase because of 'booking fees. At that point, we were booked and we needed our flight to be confirmed. The dates stated in our on-line conversation were November 20th to 27th. When we got the confirmation (which, shame on me), I didn't check until today (August 8th), we realized that they had booked us to return on December 27th!

We have just spent the entire afternoon dealing with this. They claim that my wife ok'd the December return when it was read to her, but also admit that they put in the wrong dates. We asked them to fix the problem, but have been unable to come up with a suitable solution. They want us to fly back a day early (the 26th, which we cannot due to family scheduling for our anniversary) or return on Tuesday, the 30th, losing two days of work. My wife has just started a new job after being out of work for over a year and was only able to get this time off as requested (Thanksgiving week). Someone is supposed to contact us tomorrow (Monday) evening as they try to find another solution. I find it hard to believe that at this time there are absolutely no seats available on Saturday the 27th or even Sunday the 28th. And they will not give us a refund.

I booked 2 flights on April 18, 2010 with cheapOair.com for July 17, 2010 to August 2, 2010 and July 23, 2010 to August 2, 2010. Not realizing that I had picked the wrong time of 5:40 p.m. for the flight on July 17, 2010 I called cheapOair and asked if I can rekook for the earlier time of 12:30 p.m. on July 17, 2010. They changed the time but the also changed the date to July 23, 2010 and charged me $40 extra. I received a confirmation, the first paged had July 17 - August 2, 2010 and I just had assumed it was corrected.

About a week before I traveled I again looked at the document and this is when I saw that the date of my trip was changed to July 23, 2010. Even though one of CheapOair supervisors admitted that on listening to my conversation that was taped he heard that I did request July 17, 2010 at an earlier time but I should have checked the document further and would have seen that it was changed to July 23, 2010. I did not request this change. I am willing to go to court and have the judge listen to the taped message and would hear that I did not request a change of date. CheapOair had refused to change my flight even though I told them that I had made arrangements in the country I was visiting for July 17, 2010. I had to purchase another ticket through another source for $763.40. The ticket with CheapOair was $405.24. Please tell me what could be done as I have just gotten back from vacation and is really disgusted with CheapOair. I am trying to take them to small claims court but I do not have a definite address. Thank you for your help.

As everybody else, I placed booking on the Cheapoair for flight Los Angeles to Nice, France. The reservation included Continental, Lufthansa and United flights. As soon as I received confirmation number from Cheapoair, I started to book allocated seats on different airlines. As soon as I accessed Lufthansa leg of flight, I could see that flight was not confirmed/canceled. It was 5 min after I made booking on Cheapoair. I called customer service of Cheapoair and talked to Louie after 15 min being on hold. I asked him to cancel my reservation right away, considering similar problems being reported on Internet by consumers; in 5 min I received cancellation confirmation from Cheapoair stating that money will be reimbursed in few billing cycles (they do not state what is their billing cycle - 1 month, 1 year).

I called my bank right away and it looks like my card was not charged. It looks like Cheapoair tries to lure customers in by the cheap fairs and then tries to sell them more expensive product. I used different travel websites for almost 10 years, and that is first time when I can see that reservation is not confirmed right away, but credit card is being charged or almost charged. I wouldn't advise to use this company, for a few extra $ it's better to use reputable travel website.

I just received a charge of $25 fee per booking cancellation on my charge card for cancelling two hotel rooms three weeks in advance of the actual arrival date at the hotel. Each booking cost me $115.45 for a total of $230.90. I will be credited with $93.45 per booking for a total of $186.90. In essence my total charge for this transaction is $230.90 plus $50 dollars (cancellation fee) totaling $280.90 of which I am receiving only $186.90 back. This becomes an inconvenience charge of $94? I am not so sure that Cheapoair is the best place to book hotels.

This is the worst service I've ever used to buy tickets in my life. I found a good rate, and after I confirmed and paid for it, it showed me a different date than what I reserved. I immediately called customer service, was on hold for 22 minutes before an agent came on the phone. I explained the situation to the agent who informed me that the only way I could change the ticket is by canceling, and be charged a $50.00 penalty.

I further explained that it wasn't my fault, and she further explained that she would have to charge me $100 to change the date. I first said that was fine, until she said the same dates were available for double the price. I then asked to speak to a supervisor, was put on hold for another 35 minutes. Finally, I spoke to the supervisor who told me he was going to check on something and I was then put on hold for another 15 minutes. He came back and said he could give me the ticket without the charges aforementioned, but for a different date than what I wanted. I explained that this was unacceptable. He then put me on hold again for 17 minutes to check something.

He then came back and said that the price was going to be $95 more than what the website said for the dates I wanted. In addition, his English wasn't fluent and I could not understand most of what he was saying. He was rude when I asked him to repeat what he had said. I am so unhappy and would not recommend this website to anyone. In addition, I plan to publish this information on all review websites.

The following is a summary of the occurrences leading to the issues of concern: On March 11, 2010, I booked reservations with Cheapoair, a travel website offering travel services, for travel on Meridiana Airlines from Rome to Catania on April 22, 2010 and from Catania to Florence on April 28, 2010. The price of $791.78 was paid for 2 tickets. On or about April 17, 2010, my flight from San Francisco, California to Rome, Italy on board Air France flight AF0083 scheduled for April 19 was canceled due to the Iceland volcano eruption. On April 17, 2010, because of the disruption in air travel to Europe, I contacted Cheapoair for information regarding a re-scheduled flight. Knowing my Cheapoair ticket was non-refundable, I called Cheapoair to ask if a change of date was possible as I feared loosing $791.78.

After receiving information on rescheduling and still trying to decide on a course of action, I decided to try Cheapoair Customer Service Online Chat, see copy attached, where I was told that a full refund would be granted. On June 28, 2010, I received a response from James **** of Cheapoair. That letter revealed a very different version of what transpired in my communications with Cheapoair regarding this matter. I find his statements to be inaccurate and others to be untrue. In the end, Cheapoair contends that I asked for a cancellation when in fact I tried to salvage money that I was about to loose.

At that time, I sought information on rescheduling my flight but when told that I would receive a full refund after 6 to 7 weeks of waiting to process that request I lost any chance as the original flight had taken place and by then rescheduling was not an option. Based on the assurance given for a full refund by Cheapoair Customer Service Online Chat and assuming that statement to be true, I believe I am entitled to that refund.

On 8/19/09, I purchased 2 airline tickets from CheapOair. One for my traveling companion Ms. E. ** and one for myself. Flying from New Delhi to Lhasa, Tibet connecting through and returning to Kathmandu, Nepal at a cost of $940.55 each.

On 11/4/09, Ms. ** cancelled her ticket in order to return home for a family emergency. CheapOair's customer service representatives, Travis, Vern, Amira and their supervisor, Nigel, were told repeatedly that the cancellation was only for Ms. **, not for John **. This was confirmed by each of these representatives. CheapOair canceled my ticket. When I became aware of this, I made daily emails and phone calls to have them reinstate the flight. I was assured repeatedly that this had been done, it was being handled by the "concerned team". I was never done!

Through my own efforts I got the last standby seat on Jet Airways flight from New Delhi to Kathmandu, but when I tried to connect with the Air China flight to Lhasa, I was told there was no reservation or ticket for me and the plane was full. They left without me. The next possible flight was 3 days later when I was already prepaid and booked in Kathmandu. So I was stuck in Kathmandu for 3 extra days at an additional and unexpected expense of $450. My travel package in Tibet was prepaid and non-refundable at a cost of $525. At the age of 67, I have probably lost my last chance of visiting Tibet. You might imagine that CheapOair would be so embarrassed by their incompetence and stupidity that they would rush to make things as right for me as possible. Far from it!

Since my return home on 12/6/09, I have communicated with CheapOair by email and phone at least 30 times in an effort, at the very least, to get my ticket refund of $940.55. It turns out that they are incredibly duplicitous as well as incompetent. One of the chiefs in the liars department is Brian. On 1/7/10, I was told that a supervisor has "escalated this matter to upper management." On at least 3 other occasions, I was told that this matter was, that day, being sent to their "priority customer service department" for immediate action. (I would be willing to make a small wager that no such department exist). I was also told that the refund was approved on 2/5/10 and would reach me in 7 to 14 days.

More lies. Brian also said it was the airlines responsibility to make the refund. Why? The airlines did nothing wrong. I paid CheapOair for the ticket. They and they alone committed the egregious error that cost me nearly $2000 and the heartbreak of knowing I will probably never get to Tibet. I look to CheapOair for reimbursement. Anything else is fraud and possibly robbery. They took my money, did not provide the goods or services, and refuse to return my money. Isn't that the definition of stealing?

After many more emails and calls with the new Chief of Obfuscation, Gloria **. I received a credit of $498.09 on 6/4/10, completely ignoring the fact that I paid $940.55 for the ticket. I suppose Cheapo feels that they are entitled to a bonus of $442.26 to reward themselves for their indifference, incompetence, truculence, and ignorance. They are finished with me and they refuse to answer mails or phone calls. I would like to recover (1) $442.26 balance of ticket cost, (2) $450 additional cost in Kathmandu, (3) $525 lost cost of the Tibet package. Further evidence of Cheapo's propensity to keep what isn't theirs. Ms. ** was charged a $150 cancellation fee and was refunded $644.39 after at least 10 queries by me as to why she did not receive the remaining $144. It was finally refunded to her on 5/3/10, 6 months after she should have gotten it.

My story is better than others I read online tonight. I have tried to reach the customer care office by phone, but somehow the line gets disconnected. I've been fleeced out of $342. I believed the woman who "helped" us when she kept saying "that fare is no longer available". She worked hard. I thought she was working hard to get the best deal for us, but it was to get the best deal out of us.

This is the eight or ninth call I have received from compaines with the same lead in, that I or someone in my house hold had contacted them. I an sure the calls are directly related to what I search on the internet. Longevity called on 6/16/2010 after I looked up information about blood test. They said I contacted them about storing stem cells. Fear that personal information is being taken from my computer.

I requested a ticket refund after cancelling my airfare. I was told it would take 8-12 weeks for them to refund the amount. It is now 6 months later and no payment credit has been received. Stay away from Cheap O Air.

Beware overseas tickets cheapoair. CheapOair.com does not feel that they are responsible to notify overseas travelers in the case when luggage needs to be claimed and rechecked at overseas airports. They do have a disclaimer which states that each ticket holder has the responsibility to research the possible need for airport visas at transient airports. They further state that they are not responsible to be aware of luggage agreements between various airlines.

My wife purchased tickets from CheapOair departing the United States with final destination of St. Petersburg, Russia. In researching luggage issues, we found that the size and weight requirements and fees for additional luggage are determined by the first ticketed airlines, in this case, US Air to Charlotte then US Air to Frankfort, Germany. Next leg was from Frankfort to St. Petersburg via Rossiya Russian Airlines.

In speaking with US Air, we discovered that they do not have a luggage agreement with Rossiya and that the baggage would have to be claimed in Frankfort and re-checked with Rossiya airlines. This created several problems. Immediately obvious was the fact that Rossiya would then consider this a new flight rather than a continuing flight, new luggage standard would then apply (less weight) and more additional luggage fees would then have to be paid.

The more critical issue was in the fact that my wife is a permanent resident in the United States traveling with a Russian Passport. For transit through the Frankfort airport, she does not have to have a German Airport Visa, however, she is not allowed to go beyond passport control to baggage claim. Baggage claim is beyond passport control. This was verified by me via phone with the Frankfort Airport Security Authority. We did not discover this problem until 10 days or so before the scheduled departures and would not have discovered the problem until my wife arrived in Frankfort unless we had inadvertently discovered the issue ourselves. There was never any indication from CheapOair or the ticketing company (Lufthansa) that there was a problem or that the luggage had to be re-checked in Germany.

I then started the process of attempting to contact CheapOair for their help in resolving the problem. I spoke with numerous persons at their company who explained to me that this was our problem and not theirs. I also encountered over 500 minutes on hold with this company.

US Air explained that the luggage would remain unclaimed in Frankfort. Rossiya said it was beyond their control. Lufthansa explained that we should contact CheapOair, that perhaps CheapOair should not have sold this combination.

I finally reached a person at CheapOair who attempted to explain to me that the problem was the luggage agreement (nonexistent) between US Air and Rossiya. I managed to get it across to him that I understood the problem, I was seeking the solution! He stated that he understood the urgency of this and would contact me quickly with resolution.

Seven days later, not having heard from my previous contact, I again began the process of phoning CheapOair. After waiting a less than typical 45 minutes on hold, I did in fact reach Linda W. in the New York office who put me in touch with Tracy H. in the New York office who then put me in touch with Analisa F. in the New York office. I have to commend each of these ladies! They were caring, understanding and did their best to resolve the problem! However, they all work within the limits of their position and the final resolution was that we changed all the flights for which they charged me an additional $590.00! I do not feel that I should have had to pay anything!

I booked a ticket from Charleston, South Carolina to New York April 29, 2010 and when I went to go check in they did not have any reservations. It so happens that after several unsuccessful attempts to get someone on the line on their 800 number, they US Airways Representative located a 212 number of their office in New York. I could believe it when the person who answered the phone told me someone would call me back. And my flight was 10 minutes to leaving. Someone finally called me back and told me that there they had to investigate this error and that is I had called to confirm they would have discovered it?

I have always had a peace of mind when booking flights previously, they always send out emails of your trip reminder and the option to check in on-line before arriving to the airport. They finally saw that they had made the error in the booking and it does not end here. When I wanted to change my return ticket I could not do it from the 800 number, instead they told me that the escalation department had to take care of it. I had to wait until the next day! This company is unreliable, and I really do not understand how they are still in business. They do not reply to emails or phone calls. In this day and technology how can you tell someone that their flight is about to leave them, that you will call them back. Please do your research and you will see how many consumers have fallen victim to CHEAPOAIR.COM

It's just horrible that they are allowed to continue this travesty year after year after year. Do you know that if you google "cheap airline tickets" the FIRST link is this terrible company? Is there NOTHING that can be done? It sickens me to think of how many people continue to be scammed daily by this horrible company.

I went to the CheapO'air website and punched in all the dates, times and details etc etc etc. There must have been a glitch with the "Senior discount" total so I called and spoke with customer service guy. He was able to figure it out and upon giving him my CC info, he then tells me "those flights are no longer available". Fine, no problem let's find others.

I sat with him on the phone until we found what we needed. The cost was about $1000 more than the first Internet booking attempt, but still a bit better than what the local travel agent quoted me. So we proceeded.

I needed for the CheapO'air customer service person to follow specific guidelines when I was booking this overseas trip for my parents (75 years of age).

My guidelines were as follow:

First - I need to find flights from STL to CAI that consisted of the fewest stops available for the 20 or more hours of travel each way.

Second- I needed for these flights to be limited in layovers...no longer that 2 or 3 hours.

Third- I requested seats on the plane to be anywhere BUT in the non-reclining last row.

I paid for the trip and waited to receive the itinerary we discussed in my e-mail.

After receiving the details, I noticed their return home flights included a whopping 12 hour lay-over in NY.

I booked through the internet with Cheapoair a flight from Singapore to JFK. Provided Chepoair my credit card number, billing address and all necessary data. I received from Chepoair confirmation of my booking and electronic tickets. Next day I received mail from Cheapoair informing that since that they were unable to contact me to verify the billing address (no necessary as this was already provided) they were were cancelling my reservation. They had my e mail so the excuse that they were unable to contact me is certainly a fallacy.

This was frustrating enough, but it was worse when I found that they had charged my credit card $22 for airline taxes. I was unable to contact them and my mails to them were returned with "please do not respond to our mail", "It appears that from the number of complains this organization is nor serious, at best, or simply a scam.

What is surprising is that this organization is member of the American Society of Travel Agents. Isn't there any assessment of these types of companies and how can they still be allowed to operate. Apart from the problem of reservation cancellation, the undue charges to my credit card, which while not huge , opens the question of other, larger, charges.

I booked two airline tickets on line with Cheapoair.com. Each ticket was $406 which was the exact amount that was shown on my confirmation for total charges. I was later billed for a service fee of $48. When questioned it, I was told it was on the last page of my reservation and I agreed to it when I entered to finish the transaction. I feel like this charge should have been up front and included in my charges when my confirmation came through, not hidden among paragraphs after you think you have your total cost. This is nothing but a sneaky way to add in a fee on what appears to be a discount airfare.

I had confirmed reservations through CheapOair, showed up on time and no reservation in the system. I called and they acted like it happens everyday. They did refund my fare and re-booked my flight, however, they will not refund the cost of the taxi or compensate me in any other way for the inconvenience they caused. Taxi fare cost me an extra $100.00, had to re-schedule appointments. What a pain, I will never use them again.

We booked a round trip flight on Frontier Airlines via CheapOair for my 13-year old daughter to visit friends across the country (San Diego to Virginia). Even though we entered my daughter's birthdate in passenger information, CheapOair qualified her as an adult. Some airlines consider 12 yeas old as the adult age and don't require unaccompanied minor status, so we did not think it was strange.

However, when we checked in on the day of her departure we were told their age cut off is 15 years old, and we were charged $200 extra for unaccompanied minor service. Then on her return trip, she was charged $120 in taxes. Apparently, CheapOair didn't charge us correct taxes on the flight. So the cheap flight ($373) wasn't so cheap. Total now is $693 and she still has a plane change in Denver before she lands in San Diego tonight. Who knows what will crop up by then?

I booked a refundable hotel room on their website and needed to cancel. Cheapoair has fought the refund saying now that the charges were non-refundable. There were two clear choices on the site to book rooms, one very inexpensive and non-refundable, the other moderately price and refundable with cancellation charges. I booked the higher priced room to avoid the chances of not getting a refund if my travel plans had changed. Lost of funds. Booked with a resource account through my broker, no avenue to reverse the charges.

I had a reservation for a flight on 2/12/10 at 5:49PM to Arizona on AirTran Airways and returning on 2/15/10 on United Airlines. I arrived at the airport at 3PM and due to the inclement weather in Atlanta (where I was scheduled to have a connecting flight to Phoenix), the flight was postponed. I was then told at 6:30PM that when I get to Atlanta, the flight would not leave until the next day due to the snow, which means I would have to be put on standby and I would be there for over 24 hours.

So AirTran offered a refund. When I got home later that night, I called CheapOair. After being put on hold for an outrageous amount of time, I spoke with a gentleman by the name of Laurex. He informed me that he was going to cancel the return flight because I was not able to get out to Arizona because of the inclement weather. He informed me that he would have to put in a request for a refund and that I would have to call back on Monday, 2/15/10, to check the status.

I was on the phone, between being on hold and talking with someone, for approximately 3 hours. When I called back on 2/15/10, I spoke with Tammy who informed me that the request was not submitted, but she was sending a refund request to the Waiver department and that it could take up to 1-2 weeks. Again, this call took about 2 hours time. On 2/26/10, I had called to check the status of the refund request. After being on hold for a very long time, I was informed by a rep that there was no response as of yet and it could take up to a month or two.

I had then called most recently on 3/22/10. For this call, I was on the phone for an hour and a half, and found out that my request for a refund was denied on 3/15/10 because the flight returning home was not used. Again, I had to explain the story of what happened and asked to speak with a supervisor.

I was placed on hold and a female picked up the line. I started to tell her my situation. When I offered my booking number, she asked me to hold a moment and about 30 minutes later, a gentleman picked up the line, which means I had to explain myself once again. He then requested me to confirm my information and after a 20-minute conversation, he said let me speak with my supervisor.

He came back to the line and said he understood what happened and said "honestly, my hands are tied, but you should have been issued a refund since you were not able to use the return flight". At this point, I was so fed up, I asked for his supervisor. He asked me to hold a minute, he then came back and said they were on with other customers and asked if someone could get back to me. I have not yet received a return call and I am still waiting.

I purchased tickets for myself and my daughter. Four days later, they have cancelled the confirmation. I also received the cancellation email for my mom's purchase but I still have not received the cancellation for my dad's purchase. All were made for the exact same flight. I have called them several times with no luck on nobody answering. On the emails, it stated that I would get the money back eventually but of course they want to keep the insurance fee that I paid.

This company is a scam! I booked online, and my computer crashed. So I called right after that happened. They said they were going to charge me $25.00 for cancellation fee, and when I got my charge statement, there was a $107.00 charge instead of $25.00. As I am typing this, I have been on the phone now for 1 hour with no resolution.

I was helping my uncle book a flight online at CheapOair.com. When I reserved the ticket, I looked at the confirmation page and noticed that my name was listed under the traveler. I called the CheapOair.com customer service to tell them that I already booked the flight about 10 minutes ago, but I need to change the traveler's name because it was a mistake. The representative told me she could not change the name on the reservation. It was obviously a simple mistake, and they wanted to charge my uncle $50 to cancel the reservation.

Not only that, but they said that price and flight was no longer available and she was trying to book me on a flight that was over $100. I became very upset when all I wanted to do was correct the name on the ticket. When I asked for a supervisor, she told me it would be an hour wait. We ended up canceling the reservation and the representative charged my uncle a $21 cancellation fee.

I received a cancellation email following that call, and it said a cancellation fee wouldn't be applied. I called back to reserve another flight for my uncle, and the representative told me she found another flight that was cheaper than the one I originally reserved. I gave her his credit card information and she put me on hold for 20 minutes when she was supposedly getting the confirmation. She comes back only to tell me that the flight was booked. I became so aggravated and my uncle took the phone and told her how upset he was and how late he had to stay up waiting to get his ticket reserved. On top of it, both representatives were extremely rude.

CheapOair is false advertising, charging hidden fees, refusing to give cancellations or refunds, and charging service fees that is not in the terms and conditions of use of customers. I booked a flight and car rental today, then called back to cancel, was on hold over 30 minutes, then chatted with someone Monroe online who tried to scam me into agreeing to charges as well as refusing to cancel my booking and give me a refund. I did not receive any services, so they were trying to get me to pay for services not rendered.

When I booked the flight and car information, the final amount I was charged and the date was totally different--much more money charged on the email confirmation they sent--from what was actually stated while I was booking the trip. I was charged fees without full disclosure and false advertising from the website. The customer rep tried to scam me into agreeing to be charged $100, then $80 for a booking cancellation I had made less than one hour earlier the same day.

CheapOAir charged me $50 to change travel dates within 24 hours. They charged me $270 to change travel dates again. They told me the only thing I could do to lower the $270 charge was to call Tam Airlines who charged the fee. Tam Airlines told me their fee was only $100 to change dates and $120 to cancel. They said they put a note in my reservation stating that fact, plus they e-mailed me the Fare Basis Rules for SLG3TEU.

CheapOAir said there were 3 airlines involved. After much research, I determined that the other airlines were on the same Fare Basis Code: SLG3TEU. The charge should have been nothing for the 24-hour period change and $100 for the other change. I had to book with Travelocity because by this time the fare was gone. They charge nothing for changes during the first 24 hours and $100 thereafter. I'm fighting CheapOAir through my credit card. They refused to cancel the ticket unless I sent them an e-mail agreeing to pay them the $270.00 fee!

I tried sending an e-mail saying I agreed to the cancellation and to them billing my credit card but they wouldn't accept that - I had to say I agreed to pay them the $270.00 The airline ticket clearly states that the fee is $100. CheapOAir said the fee was to the airline! It is clearly not because Travelocity is booked through 4 airlines and only charges $100 for change of date plus $30 for themselves. If they cancel, they charge $120 and nothing for themselves. Tam Airlines told me 3 different time that it is CheapOAir that is charging me the money!

I booked and paid for same ticket twice $5,438 on personal ATM and credit card back on June 2009. It has been 8 months fighting them to get my refund back with different stories every time I call. They don't have legal department or even address to sue them.

They have lots of air deals online. When you book it, none of them available. Then I called to find out what is going on. Nobody picks up the phone. I hold 35 minutes and 18 minutes. No luck. I believe they are up to no good and waste of time.

I booked a flight on January 25th from Dulles to Orlando for February 6th. The weather reports are calling for 2 feet of snow beginning February 5th. I tried to cancel my flight through CheapOair and spoke to Travis in a New York office. He would not give me his last name. I explained my situation to him, he was very rude and he would not give me an explanation for why he would not give me a refund nor would he let me speak to a supervisor. He told me that the supervisors do not speak to customers. He told me to call the airline and hung up. I don't feel that I should be treated this way by a customer service representative who is representing United Airlines and CheapOAir.

I just booked our trip to Manila with CheapOair.com. The itinerary showed United Flight 8357 from San Diego to Vancouver with a transfer to Philippine Airlines in Vancouver arriving in Manila. The flight leaves on 2/9/10 and arrives in Manila on 2/11/10. After paying the cost of the roundtrip flights with our credit card, I called United Air for seat assignments. I was directed to Air Canada who stated there are seats available, but United has to assign seats.

I called Air Canada and spoke with Steve who kindly stated he will submit a request for 2 seats for us but to call CheapOair.com who should give seat assignments on tickets they sell as agents. I called CheapOair.com and spoke with a female who said her name is "Char". After confirming she had all the information on the flight reservation I just purchased from them, I requested seat assignments and she said they already sent request for seats. I asked when I should expect the seats, she tried to explain but she was very hard to understand due to her accent. I asked to speak to her supervisor and she put me on hold with the machine. The supervisor never came on the phone.

My complaint is the poor service from CheapOair. The matter of seat assignments especially for international flights is crucial and there should be a process in place to make sure the customer gets assigned seats promptly. Another problem is the language used placing the responsibility on the customer to make sure the flight reservation is confirmed. CheapOair.com wants the customer to fax all the personal information already provided like credit card number, etc., to avoid "fraud", etc. according to this vendor. On the contrary, faxing all that personal information is opening another way for the consumers to get scammed. This e-company's poor service based on many complaints is a good reason to have this industry regulated and strict rules enforced. The potential to be bumped off because of overbooking by CheapOair and the airlines on the reserved flights.

I bought a ticket from VIE to MCO (Vienna-Orlando). British Airways was delayed; thus, I missed my connecting flight in New York. JetBlue made me pay $327 extra, claiming that I changed my travel plan. It turned out, that Cheapoair booked the trip in two separate electronic tickets, and in my opinion failed to warn me on this important fact. They are claiming that it was written in the fine print, but I do think that they should have explicitly warn me about this unusual and important fact. As a result, I had to pay $327 extra without doing anything wrong. Could you put this story up somewhere to warn other costumers?

"Dear Peter,

We certainly understand your concern and frustration. However as we have checked our records and found that, the information about separate electronic tickets was displayed on the booking page. When you booked these flights, the information was mentioned in the Fare Rule tab which was indicated just below to baggage alert. The Airlines which you have chosen to fly does not have a inter line ticketing agreement due to which there are separate tickets issued for your travel.

If you have any further queries please feel free to e-mail or call us at 1866 636 9088 or 212 478 0335.

Suzy

Priority Customer Service"

I purchased a ticket in may, from chicago to manchester, I cancelled the ticket and was told that I had a credit of 480 dollars for a year. In nov I have a flight to london with a one ticket. I was told that if I didn't have a return flight to the states I couldn't board the flight,

I call cheapoair to use my credit and they didn't know what I was talking about and that it would take 48 hours for a response, I had 3 hours before my flight to london so I had to get a ticket and the person from cheapoair said that if I bought the another ticket that I could get a refund minus 25 dollar fee,
So I didn't get a refund and no one answers their phone at cheapoair, I am stuck in england with little money and I can't afford to call them and be on hold for an hour and no one answer the phone.

I even wrote a letter to randrews@cheapoair.com the one listed on this complaint site and no reply,

THEY LIE AND ARE SCAMMERS

I purchased a ticket with CheapOAir in December 2008. I was unable to use the ticket due to a death and had to cancel my travel plans. Upon trying to make a new reservation (willing to pay penalty) I was told the ticket was not valid.

After calling customer service for two days (on hold for one and one half hours the first day) and talking to two customer service representatives: Angelo and Travis who sounded suspeciously the same, I was told by Angelo the reservation did not exist. Travis told me that I couldn't speak to a manager because they were busy with other customers. This I attributed to their training and desire to get rid of me.

I can truly say, CheapOAir has lost a great customer as I will direct my friends, family, and associates to airlines directly or other airline search engines due to CheapOAir not handling customer concerns in a business-like manner.

If you don't like how a company treats you...treat them to a new reality of you being someone else's customer.

I booked two tickets with Cheapoair.com from akron/canton to boston. I was suspicious because of the taxes and THEN the fedex shipping charges that would take 5-7 days for $14.00. I never received the tickets so I called Cheapoair and talked to Nester and he said he would send me the ticketless tickets and refund the $14.00.

I received the email confirmation only to state that it was still paper tickets and that the tickets were being sent soon and there was no credit on the shipping charges. I will proceed with my credit card company to do a chargeback since I haven't received the tickets. I have also noticed 5 pages of complaints against Cheapoair.

I hope something can be done soon to stop this company from scamming more people. Waste of time mostly. As long as my credit card company pursues a full credit for the charges I see this as damages minimal compared to other complaints. If I would assume the tickets were coming than I predict the consequences would be much greater.

i have flown 3 times having booked thru cheap o air and i have to say all 3 times were a piece of cake.I flew twice this year from syracuse ny to manila philippines round trip and had no issues.Plus last october i booked a flight from rochester ny to memphis round trip and there was no issues that time eigher.But now for sure after reading all these complaints i will be causious and may never book a flight with them again.

Made air tickets reservation online (700$). Confirmed with customer service. Received confirmation email from cheapoair.com. Declined my travel agent's option (800$). Then, all of a sadden, I received an email saying that they "couldn't confirm with airline", so no reservation has been made.

The best option they offered me was 2000$. At the same time their website still had the original option and many others for the same price (700), which I was told "were not available any way". Lost the opportunity to buy tickets (two) for 800$ and facing 2000$ per ticket price.

Initially purchased flights to Bonaire received booking number only to have them canceled. went back on line at Cheapoair and found the same flight available for an additional 30 dollars. I watched my travel account and saw the domestic portion of my flight withdrawn only to have Cheapoair call and claim they could not run my debit card for the flights. 2 calls later, I was told that everything was ok and received the booking number information and told e-tickets would be at the gate.

I watched my account for the withdrawal. When I noticed no withdrawal I contacted the CheapoAir customer relations department three weeks prior to my flight to tell them they had not debited my money and I was concerned about my status. CheapoAir responded, saying that my booking was good and that my tickets were there and waiting for me.

The night before my flight I once again checked my booking. all was good. Arriving at the airport gate I was told by the gate agent that my flight booking had been canceled. Calling CheapoAir resolved nothing as their alternative was twice the expense. Upon returning I wrote again the CheapAir customer relations department. I explained how I had tried to make them aware that they had not debited the monies and how they had assured me all was ok. They told me they were going to send me a check for my trouble equal to my flight expense... did not happen.

They later told me I would have travel vouchers mailed to me, worth the equivalent of the trip any where Airtran flew...did not happen. I tried to book flights as they then told me I had too, only to have them renege on the "anywhere" to a domestic flight on Airtran. Instead of paying $1556 for 2 round trip tickets to Bonaire, I spent $3200 in a combo of cash and bonus miles to an airline. I will never use CheapoAir ever. they can keep their vouchers to Akron.

I want a full refund!

I have written 2-3 times before...starting in March about the non-booking of what I thought was a booked flight that caused me to be double booked for another airline and later in June when I took the flight and missed the connecting leg causing me lots of hassles and having to pay for another flight and then hassles on the way back (flight from MCI to Tallinn, Estonia and back) . After innumerable emails and time on my part and letters and documenting I receive a reimbursement check from CheapOair for the barebones cost of the delays...so if you have a lot of time or a willingness to pursue it, they will reimburse you if you have a legitimate problem...but they're doing the defining and if you don't hold on to that bone, nothing will happen.

I can't imagine using them again...but they are not complete fly-by-night...

Marie of Lawrence, KS July 5, 2009

I think that if it wasn't for this site I would never got anywhere with cheapOair..but thanks to a few conscientious people, they accepted the formal letter I sent them with all the original receipts and sent me a check for $237, which was what I asked for. So if you have a legitimate complaint and are super persistent...they see to do the right thing....although this doesn't make up for all the time I lost trying to get to this point.

Monday at the noon I was tried to purchase an international ticket they email me a booking number with the flight information and the amount it will be charge on my credit card was $ 368.10 I received a second email with some instructions that I had to follow. They explained that I had to call for a confirmation, I did and he said all is ok we process you payment already and I'm sending a ticket # by email. I didn't realize something was wrong until yesterday Thursday (October 8, 2009) when they left message in my cell phone for a person and booking # that I didn't have an idea how was. I called them and I was in hold for like 30 mints when finally somebody answers, they ask me for my booking # and I found that I don't have any reservation. I argue with them for 1 hour and they didn't provide any solution, the manager hung up the phone. When I called them back Trisha answer and she provide my different flight # with the same booking, when I checked in the internet I noticed they had available for the previous flight and I called them back, the customer representative William told me that Trisha was in training and she give me totally wrong information, and also he affirmed that she lied me.

I requested speak with manager and he said he will contact me, well Leo I guess is another Manager call me at 3 o clock in the morning and left a message saying If I will contact him as soon as possible. I called him at 6 am and he didn't answer, because it wasn't a direct phone number, it was customer service phone # 212-478-0335. I got this phone from the email because the phone # in my callerID is wrong 212-212-1211.I spoke with different representative and he said the problem will be resolve in 2 hrs. I call back into hrs and another representative said that if I could give them another couple hrs. I did until 10:30 am, both were agree if they didn't find the ticket by the time they would cancel my transaction with any type of fee or charges, because it wasn't my fault. I called back and Yolin answer and she told me that they don't have the ticket and they will cancel the transaction and the receipt from the cancelation was the same booking #. When I hung up like 1 hr later I check my email and nothing was there. I made my own purchase in the internet directly with the airline and when I got my ticket, I went back to check my email address to print my receipt from the airline, and I found an email with a ticket from this company with a charge in my credit card the amount of $577.36 both transaction came trough to my email at the same time. The cancelation was made like 1 hr before to purchase the other ticket; I think is a big fraud, because they get my personal information and never provide any service and pretend to charge for nothing, they lie to the customer and offer a flight in the internet that they don't have.

On 8/04/09 I got on line to book a flight, hotel and car with CheapOAir. After booking my flight a list of hotels came up. My first four picks of a hotel came back saying no vacancy. please try another hotel. My fifth try was successful; I booked a three day stay with the Hampton Stes in Knoxville TN.I got my confirmation number for my flight, hotel and car.When I received my credit card statement I had more then seventeen hundreds in hotel charges. I disputed the charges on my account. I called the credit department with CheapOAir several times with no results. All four hotels responded to the dispute! One hotel said I did not show up the first day, but I stayed the next two nights, another hotel said I stayed three nights,the other two hotels said I was a no show! I did not book, nor did I stay at the other four hotels that were charged to my acount. I have no idea what went wrong with the web site CheapOAir? When I got my confirmation number for my flight, hotel, and car, why did I not get a confirmation number for the other four hotels, and why can't CheapOAir find any record of the other four hotels on there account? When I go to my account with CheapOAir, it shows every hotel I booked, the last three years.

I made a hotel reservation on line - upon reading confirmation I noticed that there was a restriction on the rate (corporate rate). I then phoned 866 number provided to determine whether I would be charged extra upon arrival - Cheapo-Air agent did not know. Spent 30 mins on hold - agent returned saying she had "phone problems" (odd since I was talking with her)... Anyway - she promised to call back. The next day as the cancellation period approached finally called back to cancel reservation.

Again 15 mins on hold... As reservation period passed figured all would be well as I was in queue. Finally got to another agent 8 mins past cancellation and agent said full charge would now apply! Told Agent that I needed to speak with a supervisor for correction - based on story here. She said no way. I insisted - she then put me back on hold and all was refunded (I hope - will be back here if there are problems).

My warning - slow, bad, belligerent service for Cheapo-Air. Strongly suggest you do your travel business elsewhere!

Do NOT use this airline broker! Even if you make NO changes, and they bait and switch, their itineraries are unworkable, they still act like it's not their problem. This 1,283.74 flight roundtrip ended up costing me another $1000 compared to if I had just been able to fly the ticket I purchased.

But since cheapOair had booked a set of tickets that were not interconnected, I could not book into the last leg at the start of the flight. When I arrived in Stockholm (and the flight arrive on time!) it's just from Estonian Air's point of view, I was supposed to be checked in 40 minutes before the flight and although I ran from the plane to the baggage to retrieve my bags (which took about 30 minutes) and then ran to customs which took another 10, by the time I located anyone who tried to help, it was 30-35 minutes before flight time and the guy phoned the gate and after waiting another 5 minutes, I was told that I could not get on my flight to Tallinn.

As far as SAS/Estonian air were concerned I had arrived late although I had checked into my KCI-EWR-ARN flight almost 18 hours earlier. SAS would not just put me on the next flight (some 8 hours later) and I finally relented after arguing with 3 people and a supervisor, they said they had never heard for this booking company (it wasn't cheopOair but Vone? a firm out of NY--actually I was relieved it didn't say cheapOiar because I was too embarrassed to admit I had actually purchased a ticket from a company with such a name and expected it to work out.)

They said it was my travel agents fault for putting me on such a flight. So I had to pay almost $300. plus I couldn't check in my bags, and they gave me a hard time about weight when I did, since now I was not on an international flight! one hassle after another, plus I had to eat in expensive Swedish Krona...to say nothing of the hassle for the person who was supposed to meet me in Tallinn.

After a lot of hassling by email with cheapOair about the same problem I would have on my return flight on July 30, and with much higher stakes, they put me on a flight from TLL to ARN the night before and reserved a room for me but DID NOT PAY FOR IT! So all of that cost another $200. on top of the left baggage costs and hassles about bag weight.

When I arrived home there was a letter from cheapOair saying that they had no responsibility for the flight because I was 'late'. I was NOT late! the connection was completely unworkable. That is a failure of the BOOKING! ie cheapOair. Close to $1,000 in direct out of pocket expenses/loss and loss of 8 hours.

This was the absolute worst business experience I have ever encountered with a web site travel service. I booked a roundtrip flight for my mother from CA to FL, 10/03/09 to 10/31/09.

First "Female" Representative: I could not understand the person-very poor English, I asked her to repeat and slow down--but she would not stop talking, I reminded her that I'm the customer and I would appreciate some courtesy. Unknown name female representative was extremely rude and refused to help me whatsoever and then proceeded to say to me over and over HELLO-HELLO-HELLO-HELLO-HELLO-HELLO-HELLO-HELLO-HELLO-HELLO-HELLO, etc., until I hung up to call another representative.

Second "Male" Representative: I gave my name, booking number--he thought to mock me repeating the number back, and passenger name. Unknown anme "Male" representative was extremely rude, refused to help, told me that I'm not authorized to make any calls or changes to my mother's flight; even though my mother was called that her flight was changed. I had everything readily available to confirm information.

My mother immediately told the representative (hard to understand) that I will be calling to confirm the changes since I booked them in the first place. I had the credit card number, address, full name, etc., to confirm. But CheapOair.com Representatives will not help me or my mother at all

Conclusion: My mother called CheapOair.com and was immediately told she may not get a refund (was told earlier she would, as long as she rebooks with CheapOair.com) and now cannot make any changes to her flight until they confirm with the "Team" of her status.

I have never had such poor, poor service in my life. I use many travel web sites for booking vacation trips. I decided to use this web site because it saved a few extra dollars at the time I booked my mother's flight. But lesson learned--YOU GET WHAT YOU PAID FOR.

This is not a complaint but just to inform you that I finally got my airline ticket yesterday August 20, 2009. Everything is okey and I will be able to go on Sept. 2, 2009. I would like to thank you for your immediate attention to this matter and also to Susie of extn.9567 cheapOair for being patient with me. Again thank you and more power

I purchased a round trip ticket with cheapoair on line for Denmark last May 26, 2009 for September 2, 2009. After payment through Credit Card they sent me my confirmation and e-ticket. The Booking number is 2303674 and ticket numbers 1177431556440 & 1177431556441 Scandinavian airlines. When I called the airline for my seats nos. they said that the booking has been cancelled and that I have to talk to cheapoair. I called last week tuesday Aug. 11 and was able to talk to debbie in las vegas and she said that she cannot do anything about it and that a supervisor should take care of it. She said they will call me in 24 hrs but they did not call. So I called after my work thursday August 13 to know the status. I was able to talk to susie and told me there was double booking and the airline when they receive this automatically cancels the booking. She was offering me for another ticket at a higher price double of what I paid which is over a thousand. I said I am not at fault why would I pay for it. She said they will try to reinstate my booking with the airline company and I have to pay for the reinstatement I said ok. She was not able to contact the airline company because it was closed. Since it was already a weekend she said to call Monday. When I called she said they were not able to reinstate it and offer again another ticket but double the price. I said no because it was not my fault. Then she said they need more time. When I called last night she did not want to talk to me and ask rina to tell me that they need another 48 hours. I don't know what tactic they have but I am running out of time.

I contacted a CheapOAir account representative whose email address was posted on this website. She was able to straighten out my problem in a very reasonable amount of time. My main problem with CheapOAir was that they did not notify me that my flight was cancelled nor did they respond to the complaints I filed on their website. Had I not stunbled on to the right person via this website I am not sure how long it would have taken to resolve my problem. I do want to thank Katie at CheapOAir.com for posting her contact info on this site. My flight schedule has been corrected and hopefully, I will make my connections without any further problem.

never before anything like this hapen to me ,and i have been flying for some time.i booked a round trip from jfk to Mcallen tex.on 7.31 .09.to fly on 8.7.09 at 4pm from jfk with northwest airlines.from previous experience and new regulation i know that u have to be at airport 1hr.before,well imade sure to be 1hr .10 minutes early .was told by a northwestemploye that iwas late.i tried to tell him that this very important that i am going on my honeymoon ,just got married ,also my vocation,he would only give some eight hundred numbers to call.

i requested asupervisor which never showed up.i waited from 2;50pm till 6pm for any kind of explanotion.when i finally spoke to a employe of northwest she lied to me so i can leave to come back the next day on standby.i live to come back the next day,when igo back they tell i dont qualify for a standby.i have tried to talk with cheapoair to no avail,personally i think that they should get involve helping customers since they in business of selling tickets.

personally i intend to have this matter fix in courts both against cheapoair and northwest.i cant have my honeymoon when cheapoair and northwest tells me.i also intend to let the publik know about my terrible experience.also i know alot of friends and family that have used both cheapoair and northwest,after this would not use their service.

Never in my life have I ever experienced such a frustrating and unjust experience as the one I experienced with Cheapoair in June in 2009. I purchased three tickets to Shanghai leaving from New York. The total airfare came to $3400. I gave Cheapoair my debit card number (which I now realize was a mistake). Soon after, I received numerous phone calls to my cell phone and home phone notifying me that there was a problem with my card. I double and triple checked and assured Cheapoair that no, indeed, I had given them the correct card information. The next day I checked my bank account and was shocked to see that not only had the original $3400 charge gone through, but that Cheapoair had charged me two additional times. I was now more than -$7000. Immediately, my bank charged the overdraft fees. I immediately contacted Cheapoair and they were less than helpful/sympathetic.

They said they would fix it, but after a week had passed I was still -$7000, I contacted them again. No luck - I had now gone for more than a week without a penny to my name and they could have cared less. Funny how it takes them seconds to charge me 3 times, yet days to refund that charge!! Finally, after 10 days and no word from Cheapoair, my mother contact a high official in our state government who is a friend of hers. It was only through him that, two weeks later, the money was refunded to my account. I would probably still be without this money if I hadn't had this connection.

I booked a round trip flight on CheapOair.com from Indianapolis Indiana to Athens Greece for a trip leaving October 1 and returning October 17. I booked this back on May 30, 2009. I received the trip confirmation that included an eticket number. My trip involved both Delta and AirFrance airlines. I assumed everything was set but two weeks ago when I checked the Delta and AirFrance sites to see if my flights had all been confirmed I noticed on both sites that the Atlanta to Athens flight was not listed on either website. I called Delta and AirFrance and they confirmed that the flight had been cancelled and that I should contact CheapOAir. I went to the ChepOAir website and sent them an email about this cancellation. They responded that there was a problem and that they would work on fixing it. I have sent them several emails since and called them yesterday. I was told by one of their operators that someone would contact me within 24 hours. That never happened.

I checked the CheapOAir site this morning and my schedule still shows the cancelled flight. I have since gone on line to see if there are similar complaints about CheapOAir and I have read dozens of horror stories about their service. I am unsure at this point what can be done about this and would appreciate any advice on what recourse I have. My gut feeling is that they are going to get me another flight at a much higher price. I fell as if they should honor my original deal as I have already paid for this flight. According to CheapOAir's website the fares are non-refundable but I would think this should not apply if they can't honor the original agreement.

I have now had the same bad experience, dozens of times and on multiple days, when attempting to purchase airfare through Cheap O Air.com. After selecting a fare for $208.00, I went through all the prompts to purchase a ticket, providing sensitive personal and credit card information. However, after providing that information and agreeing to purchase the ticket, I received the same message each time I attempted to make a purchase.

The message states in part: We are sorry, this fare you are trying to book is un-available, this happens quite rarely when the last seats on the plane get sold out. Please choose a different flight option below. Thank You. Please note that the advice is to select from the fares being offered. Those fares were also bogus and not available and I continued to get the same message. The message states, "this happens quite rarely". I can assure you my experience indicates that the opposite is true. When I chose a different flight option I got the same message, every time. So I called the telephone number listed on the site.

I was on hold for very long times before a customer support person answered to tell me that the fares had not be updated by the airlines and that it was not their fault, and that they could sell me ticket for about $450.00. This was the response I received each time I called about the problem. I indicated to my courteous assistants that it was multiple airlines and that I didn't believe that Cheap O Air should post expired fares, since nowhere on their web site do they indicate that they list unavailable fares. To the contrary they represent that their information in current and guaranteed to be the lowest in most cases.

After one of my experiences, I e-mailed my concerns and got a return phone call at about 4:00 a.m. Pacific Time. The customer support person indicated some excuse similar to what was stated above and also tried to sell me a ticket in the range of $450.00. This is significantly higher than what was offered and was even higher than other posted offerings. In fact, it was higher than what I could have purchased directly from specific carrier on the same day.

During my most recent experience, I asked to speak to a supervisor and was put on hold for an hour. I had the phone on speaker and waited as long as possible before I had to hang up. This also happened before. I've had other similar experiences with this internet retailer. I thought I just needed to watch for updated listings but that has also proven not to be true. In a few attempts, the fares were freshly posted after I conducted a new search for fares. The fares were not previously posted and were listed only after I updated my search for the same dates, hoping that the fares would be updated with lower rates. They were. They were all simply unavailable. Those same fares continue to cycle in and out of their listed offerings and continue to be unavailable.

In Cheap O' response message it suggests that the fares will not be available after all seats have been sold out. Not only do the related fares continue to cycle in and out of Cheap O's offerings but, in my case, they relate to dates that pertain to January of 2010. I'm just sure that all those seats are sold out. Give me a break.

I could see on occasions there being a glitch and fares not working out for one reason or another, but this is happening too often and too many times in a row to be anything else than fraud, in my opinion. It appears that Cheap O Air is operating a bait and switch scam and blaming the airlines for the occasion . This is not a rare occurrence, it is a practice. Please note that no information is dated as far as a posted date so they can say whatever. I have been attempting to purchase airfare for late in December and into January of 2010. Please don't tell me that in this economy there has been a run on airfare several months into the future.

Everything I know tells me that Cheap O Air is running a scam. When you call for help, they say they'll be with you momentarily. They don't have a time queue. So don't be surprised if you find yourself waiting for an hour or more. If you do have time to wait for an answer, then you've likely passed Cheap O's test for being an easy mark so expect them to try to sell you airfare at a much higher price. If you e-mail them, be prepared for an early morning wake-up call and an offer to sell you higher priced airfare with lots of added fees for assisting with telephone reservations, which they may or may not disclose to you.

Cheap O doesn't break down their taxes. If you click-on for tax information, you simply get a generic tax schedule, nothing adds up.

Be careful about this internet company. If Cheap O can sell you on their lowest almost airfare, the increase in costs due to their unexplained taxes and fees will likely make it a profitable transaction for them. All the while you were thinking that you were getting the lowest airfare. Think again.

On July 9th I went to CheapOair.com to purchase a ticket and was provided with a Reservation ID and a booking number. Now, I also went directly to the airline's website to verify the prices, and they were accurate, BUT Cheapoair was offering a $10 instant coupon so I figured I would purchase the ticket through them and not directly with the airline itself.

A few hours go by and I did not recieve my ticket so I called them. I was on hold for 15 minutes and then was "disconnected". I then called back and after another 30 minutes was told by a representative that they were "processing' it and I should have a ticket shortly. A few hours later I call back. I waited 30 minutes on hold and once the representative asked me "do you really need a morning flight"? At this point, I'm thinking something is obviously wrong. Apparently, they were unable to offer me the ticket that I had purchased and booked. I requested to speak to a manager and was transferred to SHAW. He would not provide a last name. He basically kept giving the run a round and tried to continuously blame the airlines. I told him that if I had NOT used the CheapOAir service and directly booked with the airline that I would have had a ticket so what reason do I have to use his service ever again if they can't provide what they advertise and promote? He did not have an answer. I made him give me a written confirmation that I would not be charged. I also requested the name of a superior. He declined to give me any names so that I could formally complain and told me to send a generic email to their feedback@cheapair.com. I gave him ample notice that I was going to post my story anywhere I could to warn other consumers that this website does not provide the services it charges to the customer!

randrews@cheapoair.com

Follow up on my March complaint about my Kansas City to Tallinn Flight. BEWARE OF cheapOair issuing separate tickets for the same flight!!! If the airlines aren't partnered they will NOT honor the ticket if you are late for their connection....See below.

After experiencing the same bait and switch that people have complained (I reserved a flight on CheapOair thinking that it had been done only to realize that the flight had not gone through---then when I realized, I tried again, but was still getting non-confirmation emails (but these were about the earlier flight--the second or third time i tried had gone through)--so thinking I didn't have a confirmed flight I reserved on through Expedia...but when I checked my credit card I say a cheapOair charge...I tried calling them about it but I could never get CheapOair to answer the call {I was on hold when I wrote the complaint in March] so I finally gave up holding and called Expedia and cancelled the flight I had just made with them and figured if I just flew on the flights reserved through CheapOair, I'd be fine. Expedia was very nice about it and charged me a minimum for the cancellation.

But CheapOair had booked me on a flight with 2 electronic tickets---when I checked in to the Kansas City-Stockholm leg the airline (Continental) just booked my luggage to Stockholm and said I would have to collect my baggage and check into Estonian Air at that point...well needless to say the Continental flight was late, the baggage was very slow coming out, I got to the Estonian Air gate about 35 minutes before the flight (actually it was SAS since there was no Estonian Air personnel around) and they hemmed and hawed and wouldn't check me in....they said I was checking in too late. (This was about 18 hours after I had checked in, in Kansas City.) SAS wouldn't just put me on a later flight and after talking to the highest level person there, I paid for another ticket to Tallinn--$228.50

I emailed CheapOair (I am phone-less here in Europe...and after a month of waiting (since I have not been able to confirm that I still have a flight on Estonian Air on the return end [since I missed the outbound leg] ...and I want to be refunded the cost of the Stockholm to Tallinn ticket..this is the exact email I received from cheapOair

"We would like to inform you that we have confirmed with the airlines and verified that Estonian Air operating on 30JUL. Your all flights are confirmed.

Please re confirm the same directly with airlines. Please feel free to contact us for any further query."

I purchased a one-way ticket from Houston to Atlanta for $119 plus taxes and fees from cheapoair.com because it was the cheapest I had seen on any website for weeks. I then purchased a greyhound bus ticket for the trip to Houston and was going to fly back. The $119 ticket was for an Airtran flight which on every other site was published at $243+.

Several hours after purchasing both the plane and bus ticket and receiving confirmation numbers, Cheapoair sent me an email that due to "Technical dificulties" they were unable to confirm my ticket at the quoted price. I called Cheapoair and after waiting for 30 minutes, I finally reached a human being who basically told me Airtran retracted the fair and there was nothing they could do but charge me over $100 more. I spoke with her superviosr Nancy who said the same thing. So now I am stuck with a ticket to Houston but no way to return unless I pay almost double the price. Cheapoair insists that because Airtran hadn't updated their website with the higher fares, it wasn't Cheapoair's problem. In actuality, this is Cheapoairs' issue because the same Airtran fare was posted on every other travel site wxcept cheapoir so they are the ones who failed to update their system.

So in the end, I am stuck with a ticket to Houston but no way to return unless I pay the ridiculous increase. Cheapoair would not budge to accomodate me or rectify this situation at all.

I would like to point out that the above complaint regarding charging in US currency is exactly true. It is clearly stated on our website prior to even purchasing that the fares are quoted and charged in US funds. I do apologize that the customer over looked this bit of information prior to purchasing. However, we have done nothing wrong, and with the rate of exchange yes it is going to be more expensive. I would like you to post this comment so that the viewers get a clear view of what actually transpired with this reservation. The customer failed to read over his booking information until the purchase and charge was made.

On June 8, 2009, I intended to purchase through the Cheap O Air web site a flight insurance for a round- trip flight from San Antonio, TX to Santa Ana, California. The price of this insurance is $50.00. The issuing of the flight insurance was denied on the ground that the credit card account number provided was not a valid one; However, when checking my bank statement the next day, June 9, 2009, I found that not only one but two charges of $50 were made to my account for the purchase of this insurance. including $2 charge for COA Air Lines Taxes Fee.

I have called and written the billing department of Cheap O Air stating that since they had denied insurance to have the $102 credited back to my account and that no insurance was any longer required. It has been 8 days now since the incidence and no response has been forthcoming other than thay have assigned a priority status of medium to my case. No physical damages. The economical damage is the charge of $102 without providing the goods requested.

I booked a ticket online for an Air Canada flight for $953. All charges are listed in USD, I paid it using my US Credit Card. When I received my statement Air Canada had charged me $1080 (which is $127 USD more than the price listed on their website and on my confirmation e-mail). I called the CheapOAir billing department and they said Air Canada charged me, and they charged extra because they billed in Canadian and then converted it to US (at an overinflated rate). Plus my credit card company charged me an extra fee because now it was considered an international transaction.

I am requesting that you remove the posting from Daniel Bruno regarding CheapOair.com writes bad checks. Mr. Bruno was sent a check, but the agreement was once he received full payment he would remove his blog postings from all 10 boards. He since has been provided a new check, and we have asked him several times to remove this blog. He refuses our phone calls, and ignores our emails. As a company, your website does not allow us to post any type of outcome. Therefore, I am requesting you to remove it. If you need proof that this is not the case and he has given inadequate information, I will be glad to provide it.

Regards,

Renee Andrews

CheapOair.com

Customer Support

they decieved me. i booked a flight and then they told me it was never confirmed

FAREPORTAL, INC. DBA CHEAPOAIR.COM WRITES BAD CHECKS

On May 21 2009, after much pressure was put on Sheilesh (Sam) Jain, CEO of Cheapoair.com, to return my money, I received check # 10049, drawn on CapitalOne Bank, in the amount of $4,226.00. But when I went to the bank to cash it, the teller informed me THE FUNDS WERE NOT AVAILABLE. The teller attempted to call Cheapoair but no one would pick up the phone.

I am unable to cash my check. Do the airlines and hotels know what kind of company this is? I'm calling the NY attorney general.

I booked two ticket through cheapoair on Feb 2009 for Jun 29. I just tried to call on May 2009 to confirm the terminal then I found out the flieght is cancelled they did not even notify me. I asked them to find for me another flight they said we do not have and we will refund your money by cutting $30 . If I was not calling they would not call me to say about cancellation and now charging me for $30 for no service. I would like to know if they are not giving me any service then How could they charge me.

I went on their site to search for airline tickets to Fiji. Cheapoair was the cheapest I had found. I purchased the tickets and everything was fine The next day I went to use my bank card and I found that my account was overdrafted. As it turns out cheapoair had double chraged me for the tickets ($2450 totalling $4900). I called immediately and was told that a refund would be posted to my account for $2450.

I waited 6 weeks and I still have not received the refund. I made a claim with the BBB and still had no luck with resolving the problem. I could not get through to a representative to speak to them again. I would never recommend this site to anyone.

As an added bonus, a few weeks later, the price of the tickets went down to $1950. Do yourself a favor and buy directly from the airlines.

I found out right after booking that the motel was being watched by police and every comment was horrible. I called back to their India call center and waited for 45 min on hold. Then I was told i could not cancel unless I paid a fee of 30.00. I then made ma reservation on my own. This is terrible business. When I checked out the car rental I found a fee of 25.00 was charged if I made the reservation myself on line it would have been 25.00 cheaper.

I am very unhappy with the misleading way they quoted "Taxes and Fees" on my recent booking #2167685. This left me paying almost $50 more than if I had just booked the flights directly through the airline (airtran)! I am requesting a credit to my charge card of the $48 they misled me into paying. If they are "SERVICE CHARGES" they should be called that!

I attempted to book 4 round trip tickets on CheapOAir.com from Rome to Palermo, Italy. I was given flight options out and back as well as prices. I first booked 2 tickets and then made a separate booking for 2 other tickets. I believed I had successfully booked 4 round trip tickets only to receive emails which stated for the first two tickets, I had flights from Palermo to Rome, but not Rome to Palermo. On the second two tickets I had flights from Rome to Palermo, but not Palermo to Rome.

I proceeded to call Customer Service. After holding for approximately 10 minutes a gentleman disconnected me after he asked me to hold again. I then spoke to Carmen who was so rude I couldn't believe it. She told me that their process wasn't for me to understand. I asked for a supervisor, but was never connected. I then spoke to Sandra who attempted to help me, but after 3 hours didn't resolve my issue.

I then spoke to Campbell, the Supervisor, who asked me to be patient and he would resolve the issue and call me the next day by noon. Well, it has been 4 days and I still have not heard back from anyone nor do I have a refund or the necessary flights. This website is a total scam. DO NOT USE CheapOAir. It is exactly what it sounds like. CHEAP!

I would not do any business with this company if you want to have to deal with a group that if something does arise with a flight - you will have a very good chance that CheapOAir would drop you than have to trouble themselves in getting you another flight. Their call center also has issues with giving you the correct information about your flight and will not inform you if there are changes to your flight times. Do not trust these people for anything.

I was out of around $350.00 in train cost which are non-refundable and five days of time trying to get on a plane.

I was on their web site trying to purchase round trip tickets from dayton to orlando for the dates of April 9-12 when i tried to put the return time in it excepted my credit card information and only gave me the out bound flight. The price of the tickets were suppose to be $144.00 RT and i was charged $256.00 one way. When i noticed this i called cheap air to have them help me resolve the problem and all's i got was they couldn't help me I needed to call Air Tran so i did and they said i had to go through cheap air and the only thing they could do was put a credit on there airline for future travel but would still be charged.

I called cheap air again (this went on for about an hour between cheap air and air Tran because no one wanted to help me) and talked to a supervisor and once again was told they couldn't give me my money back but they cancelled the tickets but i still had to pay $1200. for the tickets and if i wanted a flight to come back it would cost me another $1200. because i purchased only a one way ticket which i was doing round trip.

To me the web sites are misleading and i feel they scam people out of there hard earned money.I could see it if i tried cancelling after 2 weeks or something but this was 5 minutes of me noticing this problem. I wanted them to void that charge on my account and start over but cheap air would not help me at all. I am very upset about this but cheap air just keeps saying i purchased one way and pretty much it was my fault. So no tickets and they still are charging me $1200.

I wanted to take my family away for the weekend but i can not pay $2500. for a 4 day trip to Florida not when there web site has prices very inexpensive and thought i was getting a good deal. I just want refunded because the web site was misleading and how rude i was treated by the agent and a supervisor.

I booked a ticket for my family with Cheapoair, $3200 for 2 adults and 1 infant. Even though I had requested a seat for my infant son, they left him out as a lap infant. When the paper tickets arrived, we were surprised that he was not assigned a seat. Upon enquiry Cheapoair wanted $1900 more to issue a ticket for him. We wanted to cancel our tickets. This we were told would cost us $1200. We went ahead and canceled the ticket. But then the refund of the original ticket has not occurred. We are still fighting for the refund. This company has horrible customer service.

I made reservations to fly from DC to Sacramento CA last June for a wedding via cheapoair.com. I noticed after taking the first flight that my return trip was for July and not June as I thought I had scheduled. After hours on the phone with a cheapoair representative, I was told that the best way to handle this was to cancel the July return flight and schedule a new return flight for the dates I had originally wanted in June. At that time, I was told that I would receive a $220.00 credit for the canceled trip that I could use until May 2009. I even have an email stating this from the representaive. I just got off the phone with cheapo air. I was told that the ticket was never canceled so my credit was forfeited.

I have an email from cheapo air stating that it HAD canceled my flight with the information on the credit. So what am I supposed to do now? Is there any action I can take? They didn't do what they were supposed to do and now they will not take responsibility. If I had known that I was supposed to cancel the other flight I would have taken action to do so; however, I was told that it had been taken care of so now I am screwed.

Loss of $220 that I could have used towards a flight.

I have traveled all over, and have used many different sites but never had as many problems as with cheapoair. They do not tell you that they have to talk to the airlines after you book your ticket for a certain price. After ordering a ticket for close to $800USD we got notified the morning of the flight..... at the AIRPORT that the flight had not gone through. I guess this is what Cheapoair considers customer service. Allow your customer to purchase a ticket, dont email them, dont call them, let them drive 2 hours to an airport and let the person at the check in counter notify them that there is not a ticket booked in their name.

Since Delta felt awful about the experience they offered to call Cheapoair, in which they told us that it was our own problem and that they had tried to call us. I would like to see phone records of their so called calls because the primary number that they stated to call had no missed call in the caller ID and no message was left. It was at this time that the Cheapoair rep said that they could book a ticket that would be $350USD higher than the price that we had booked at.

After reading reviews on this company I see now that it is part of their method to get you hooked at a low price, and then stab you in the back when your flight didnt go through. At this point they already have you hooked, youre standing in the airport and have no other choice but to book at the higher price with them!! This is the WORST site to book your tickets through. I would not suggest it for anyone! STAY AWAY FROM THIS SITE IT IS A HUGE SCAM!

Luckily I found another site to order my ticket with, however rather than paying a quoted $750 I am now paying close to $1000 to get to my destination.

Thank You for Choosing CheapOair.Com As per our conversation over the phone after your authorization we will bechanging your Reservation under booking No. - 1947238Your flights will be as below your new payment will be usd 198 including the change penalty and fare difference.

this is what they charged me Travelers: 1 Adult/s Fare: 260.70 Taxes & Fees: 77.21 Sub-Total: 337.91 Insurance: 0.00 Discount Amount: $0.00 Post Booking Charges: 198.00 Total Fare: 535.91 USD

Website posted airfares and showing flights available. When booking with CheapoAir.. they say flights are not available and I will have to pay more. After booking.. They continue to advertise the lower priced flights as being available. they also charge $150 to change return flight. I made the reservation change 3 weeks prior to flight. COMPLAINT: OVERCHARGING and BAIT & SWITCH

It was then that I noticed that Cheapoair had charged me for the flight that had not gone through. I have just spoken to the 4th person and it has now been 55 minutes on hold waiting for the billing person; the first person who was supposed to be a billing person was just an agent, so although I told her I did not want to wait for another half hour, here I am. Everyone is right, bait and switch and an hour of waiting on hold and no end in sight.

I probably wasted 10 hours all told between all the searching and waiting to say nothing of the frustration of thinking I had a reservation and then not having it, and later that my non-reservation had been charged to my account and I am wasting more time.

At least I have the emails that say they did not book the flight. How come they get to back out of a flight without cost and I don't. Just as US Air and their lousy service, I will NOT go with Cheapo air or US Air even though they were supposedly cheaper...I know in the long run I will pay more for both. I'd stay away from both of them.

I Just tried booking on CheapoAir.com and they had a great price for my tickets $1,300. But when I tried to buy my tickets they would all the sudden say that it was sold out. I proceeded to attempt to book a flight for over 2 hours going flight by flight trying to book a flight but ALL 7 were sold out! and so I decided to call the customer service line and after a 30min wait they said they no longer had those flights available and that the only one that had was for $5,000. So I bought it on Orbitz, and will never return to their website. They are using a BAIT AND SWITCH method of selling tickets and that is ILLEGAL! I hope more people realize this and we all can do something about this fraud put on by Cheapoair.com

Waste of my time

4 minutes after making a reservation I realized I had one already--I called the airlines they said I had to call cheapoair to get a refund. I called cheapoair and after ebing on hold for 45 monutes they told me it was too late, that a ticket had been issued, and it would cost me $150 to cancel, I protested but cancelled, then recied their invoice where they added another 76$ to it as well! This is ridiculous--I was not only still within 24 hours of booking, I was within the first hour of booking!

I am now over 225$!

4 minutes after making a reservation I realized I had one already--I called the airlines they said I had to call cheapoair to get a refund. I called cheapoair and after ebing on hold for 45 monutes they told me it was too late, that a ticket had been issued, and it would cost me $150 to cancel, I protested but cancelled, then recied their invoice where they added another 76$ to it as well! This is ridiculous--I was not only still within 24 hours of booking, I was within the first hour of booking!

Jan 17 09 I made travel reservations with this travel service and minutes later I canceled the ticket. I was immediately informed that I would be charged 24 non-refundable and 25 cancel.I have this emil. I was told the amount that i was supposed to rcv was 138.70. 2wks later i called to ask about my refund and was put on hold for 2 hrs by billing and was told by customer service that billing had left for the day. when i asked about my refund i was told it will take 5wks, and i asked the man was he sure and he sd yes.

Everytime I call i gget switched around and then once i finally reach someone they say hold to read the account and they never come back and I usually end up talking to 2 or 3 diff reps and they do the same thing. Now they have mad this account for me with a tiket id and sd that my priority was medium.. I also had live chat with someone named spencer from customer service tonite and have copied our conversation. they took their fees but i am having to contact them everyday about this refund and no one will talk tome.

Tickets were booked through cheapoair.com back in June for my sister's family in the Philippines. They are migrating to Canada (2 adults/2 kids). I booked the tickets online with itinerary Manila-LA-Vancouver-Winnipeg last June 2008. The scheduled flights were for Aug 2008 but I have to reschedule. I called and talked to Tony who helped with rescheduling, paid $800 for booking changes. When I spoke to him at that time, I asked him if my sister's family will need a US visa for the layover in LA, he said no because they're Canadian residents.

I had to change the flight date again, spent another $1200 for booking fees and again verified if US visa is required. Once again Tony said no, they should be ok. On the date of flight (1/23/09), my sister and her family got held at the airport because NW airlines will not let them fly without a US visa. They were there for 4 hours with the kids plus all their belongings hoping to fly. I contacted cheapoair and their staff refused to take responsibility. They keep on promising me that they'll listen to the taped conversation about the US visa inquiry. Of course, they never did. They completely ignored my request for return call to reschedule my sister's flight, I had to call them everytime. I finally have to purchase my sister and her family new tickets because they couldn't wait long, my brother-in-law has a job waiting in Canada.

I called NWA to see if I can just refund the fare myself instead of going through the incompetent people at cheapoair. I was told that I'll be able to refund $580 each (total $2,320). Everything that I paid cheapoair (base fare plus twice rebooking fees) totaled to $7,000+. These people are horrible, they have no heart in taking people's hard earned money.

The stress that my sister and her family had to go through at the airport was heartbreaking. It was hard enough to move to a different country, then add this stress to them. It had taken so much of my time just trying to get a hold of anyone at cheapoair. If I'm rich, I would sue this company for everything I spent. But the lawyer said that it's not economical. I wanted to get everything that I spent but don't know if that possible.

Excessive service charges, horrible customer services, and deceiving customers' review board After I purchased a round trip ticket from cheapoair.com via Continental airline to Asia on January 5. Within a few hours later, I found out the price had dropped $74.00 for the exact same itinerary. I called the customer service and talked to many representatives regarding the price drop and wish to be credited the differences (as other reputable web agencies allow customers to cancel without penalty within 24~48 hours); I was treated as a pest and was refused of my request. I was wondering of my treatment by those nasty customer service representatives since I had read as many reviews as I could on their website before I purchased my ticket, and could not find any negative one.

So, I intended to post my bad experience of their horrible customer service and cheapoair.com unfair business practice on their customer reviews board. But it was never appeared on their reviews board. Instead, R. Andrews contacted me via email. After a whole day of back and forth emailing, they finally agreed to credit $65.00 out of $74.00 back to my AMEX. Don't ask me why, but it's better than nothing.

A few days later, I checked my reservation on the Continental Airline's website and found out the cost of my trip was only $1320.30 ($1232.00 + $88.30 taxes and fees). But cheapoair charged me $1344.30 and another $124.00 taxes and fees (?) on my American Express credit card. That means, cheapoair charged me $148.00 for their commission on my ticket. I have never heard of such a big commission profit from an airline web agency. The normal commission for a travel agency is around $20~$25.00 per round trip ticket.

I purchase on (Dec 3, 2007) two tickets for a business trip in Cancun, Mexico. I filed for a passport renewal that was denied, so I called to call Cheapoair and inform them I was unable to travel with the new passport laws with no valid passport. I was instructed by Ms. Cruz to send an email authorizing to cancel the flights and for the cancellation fees on my itinerary. That was sent on 1/14/2008 to this email address mcruz@cheapoair.com.

We have been round and round with Cheapoair to us my ticket or for a refund. At first they said we had to book with Spirit Airlines and not with them because that is who the credit for the tickets was with. Spirit was more than helpful to tell us that Cheapoair never booked a flight with them for my original itinerary and that they did not have to pay any cancellation fees to them.

We then went back to Cheapoair and requested a supervisor to resolve this matter...since July 29th we have not received a call. I paid for the tickets on my credit card and was charged $703.43 on itinerary 774603, and charged $50 for cancellation fees on 1/14/2008. We have no credit, no tickets and out a lot of money in these tough times. I tried to use the tickets/credit when my mom passed away and was told I could only use them where Spirit flew, and I don't even have credit or tickets with Spirit. Cheapoair brokers for multiple airlines and would not let me use the tickets with any other carrier/airline.

I need help in making sure this travesty does not happen to other who do business with Cheapoair in good faith.

As a result of not being able to use my tickets I had to incur further expenses on top of my mother's funeral because I could not use my credit to fly to CA. I also tried to use them to return home from CA and had to purchase additional tickets in August.

paid for my ticket jun. 23. flight was cancelled. i was not informed until after oct. 20 by airline b/cause l called for seat assignment but airlinr informed agency since july 5th

paid for my ticket jun. 23 flight was cancelled i was not informed until after oct. 20 by airline b/cause l called for seat assignment but airlinr informed agency since july 5th

On 11/3 I purchased 2 round trip tickets for $578 online with a debit card I use strictly for online purchases, linked to an account I keep limited funds in. When I received the confirmation the date for the return flight was wrong it was 11/24 instead of 11/26 (I still had my web page pulled up in a different window, so I knew I put in the correct date). I called CheapOair, and was told the only tickets available for the date I was returning home were going to cost almost double what I had already paid! We went back & forth, I was telling the man I was speaking with I was looking at their web site and saw 8 pages of return flights for the date I was coming home within $50 of what I had paid. He said that was wrong, they were all sold out. Finally he agreed to a flight we could get on, on the date we needed it.

On 11/6 I attempted to make an online purchase with my debit card. Guess what I found out? CheapOair had replaced my original charge of $578 with a new charge of $828, and added charges of $50 and $48 and $1, bringing my total for those $578 tickets up to $927. Repeated calls to CheapOair resulted in my being placed on hold for 67 minutes one time, 31 minutes another time, and never getting a live person a third time. Emails have gone unanswered except for the READ receipt coming back.

The loss of $349

I booked a pair of round trip tickets from Newark (EWR) Airpot, to Phoenix (PHX) AZ tickets on 8/19/08. The combined cost of both tickets was $806.00, which was paid for via my boyfriends credit card on the 19th. My bags were packed by the door when I realized I had booked tickets for September the 29th returning on November 3rd, instead of August the 29th returning on September the 3rd. In a pit of despair, I called CheapoAir and was connected with a woman named Shelly. Shelly was kind and patient, but had a very thick accent which rendered her speech unintelligible at times. After working through this language barrier and finding a comporable flight, Shelly informed me that I would be held responsible for a $ 150.00 cancellation fee per person, totalling $300.00.

After much apprehension and discussion with my boyfriend I decided to go ahead with the changes. At this point I viewed the old transaction as being wiped away following the $300.00 fee. Having made these arrangements, I was prepared to book my new tickets. I was informed that the new tickets would total approximately $520.00 per ticket. This price was to include a $333.00 base fare, $150.00 (per passenger) airline imposed cancellation fee, plus taxes and fees. This brings us to a total of $1,040. I agreed to the charge of $1,040 under the premise the his credit card was going to be reimbursed the $800.00. This only makes logical sense since I had just paid Cheapoair $300.00 to cancel my origional tickets.

Now I am finding myself in a predicament where they have charged my credit card a total of $ 1,040, (they seperate the charges so many ways to make it even more challenging to distinguish all the charges) and are refusing to credit my boyfriends credit card for any of the charges. The end result is that I learned a harsh and expensive leasson about entrusting secondary ticket sources with my hard earned money and valued vacations.

For the pennies on the dollar that you may save by booking through a secondary ticketing company such as CHEAPOAIR you will inneviatebly pay for in aggrivation, phone bills, added fees, hours on hold, and loss valuable time with family when you deal with such companies.

I am in Belgium visiting my dad who has been diagnosed with lung cancer. Cheapoair had the cheapest last minute flight. I needed to change my return ticket and called 10 days in advance on 06/25/08 to ask if I could change it. The agent said no problem, it will cost $350.00. And had to call back at least one day before my return flight on 07/04/08.

I called, made the changes, got a confirmation email. And then a couple days later, when I checked my email again, they had sent another email; sorry the airline cannot confirm your ticket, it is non changeable. I called 3 times, first time I was on hold 30 mins, no one came back. Second time the agent pretended he couldnt hear me anymore and hung up, the 3rd time the lady said that I was told that the ticket non-changable. It was noted in the comments. Why would they change it then, and quote me a price to change it? They lie, I have no ticket, no one will help me. I've emailed but no responses. Horrible, do not buy with them if you need to make changes.

I am including details of my husband and my attempt to resolve our claim with Cheap O Air: On March 26, 2008 we purchased 2 airline tickets to Paris FR for a family visit and a wedding. About 8 days later, we received a call from the groom and realized the date for the wedding was a week later than we thought (meaning were scheduled to leave Paris 4 days BEFORE the wedding). We would have to change our return flight for the next Tuesday.

We immediately called the customer service number listed in our receipt from Cheap O Air (866-) since it claimed that dates, names and routing could be changed for a penalty. It also said the tickets were non-refundable and that some flights may be non-changeable even with a fee. We assumed that we would have been alerted prior to purchase whether or not our ticket was one that could not be changed, so we were prepared to pay a fee plus any difference in the cost of a ticket. The first customer service agent I spoke with, Debbie (extension 6019) on April 7, 2008 was very helpful and looked into our changes while I was on hold. When she came back onto the line she was sad to say that our tickets were unchangeable and there was nothing she could do about it. She suggested we call the airline directly to see if they could change our return flight. Otherwise, she would be happy to help us find one-way tickets on the date we wished to return and she gave me her direct extension.

Next I called Northwest Airlines (our scheduled return is on NWA), on April 8, 2008. The customer service agent at NWA took our confirmation number and said she could change our return flight for a $20 seat assignment fee. Wow, we thought, that was easy. She then put me on hold to gather the information she needed. When she returned, she was sorry to say that NWA was unable to make any changes to our tickets because we purchased them through Cheap O Air, and only Cheap O Air can change the ticket for us. She gave me their phone number (212-).

So, I called Cheap O Air again on April 8, 2008. This time I spoke to Massy. She was really very helpful and took all of my information. She found that she could make the change for us and it would cost $75 per person plus a $100 re-issue fee plus a $200 airline penalty per person plus tax, totaling $712.40 for the change. I wanted to confirm with my husband so she said she would call me back in 24 hours to make the change. She called back (in less than 24 hours), on April 9, 1008, to tell me that she was sorry, but she could not make the changes to our itinerary; our tickets were unchangeable. She was unable to fully explain why she could do it less than 24 hours ago, but not now. She assured me that if I called Air France they could make the changes since our ticket was "contracted" by Air France. We called Air France that night, but they were closed.

I called Cheap O Air again that night and spoke to Massy again. I asked her if there was a manager available to speak with. She put me on hold for three or four minutes then I was disconnected. I called again and asked for a manager and was connected with Angus. I was met with contempt from Angus. He iterated the fact that our tickets were unchangeable and that there was nothing he could do to change our flight. I requested a supervisor's name for the next day and he assured me that I would get the same answer from anyone there. He finally gave me Aiden's name, the daytime supervisor, with reluctance.

Following Massy's instruction, I called Air France again on April 10, 2007 to change our Northwest Airlines flight home. The gentleman at Air France was very helpful and explained that Air France holds the contract our ticket since our original outbound flight from Los Angeles is on Air France, but he was unable to make any changes to our ticket since we purchased our tickets through Cheap O Air. Only Cheap O Air can make a change to our tickets.

My husband then called Cheap O Air to make one last request to change our tickets. The first customer service agent he spoke to put him on hold for three to four minutes then disconnected him. He called again and explained to the next customer service agent that he was not informed at the time of purchase that our tickets were unchangeable and that he would not have purchased from Cheap O Air if this were the case. He went on to explain that he was given the impression there would be a $100 fee for any changes. The customer service agent said the tickets were unchangeable.

This is when we contacted WaMu Debit Card Claims. We have tried as we might to resolve this matter with Cheap O Air, but to no avail. We purchased the tickets knowing we may extend our stay as my husband has not been home in almost eight years and there were numerous family gatherings planned for us (including a wedding). We were prepared to pay Cheap O Air, Northwest Airlines or Air France for the changes and were gravely disappointed with the lack of customer service we received from Cheap O Air. Cheap O Air's website is misleading in that it does not alert buyers when their tickets are unchangeable, it merely states that "some tickets are unchangeable even with a fee", see below:

"Please note: Your ticket is NON-REFUNDABLE . For any changes to dates, names or routing, there will be a penalty. Please call our Customer Service at 866- to request changes to this Itinerary. Some flights may be completely NON CHANGEABLE even with a fee.

Changes - In addition to penalties imposed by the airline, a processing fee of up to $100.00 per ticket will be charged for changes made to this Itinerary."

I have looked at other travel websites to see if any of them state the same, and I found that on other sites it is stated that tickets are non-refundable and some may be unchangeable. On those sites, though, they ask that the buyer call the customer service number PRIOR TO PURCHASE to confirm whether or not their ticket is one that is unchangeable. This is where Cheap O Air left us in the lurch. We had no choice but to purchase 2 more tickets (which we purchased directly from the airline), and contacted our bank to dispute the original airfare charges from CheapOAir.

Our bank conditionally returned the original purchase fare to our account while they investigated our claim. We were just informed that based on their investigation, CheapOAir delivered the goods they promised, and that is where they ended. Now, the original purchase fare of $1819 will be again deducted from our account. So we will have ended up paying twice for one trip to Europe.

I have purchased a ticket back an February 10, 2008 from Ft. Myers, FL. to Sydney MT. in March i found out that Big Sky airline went bankrupt and I called cheapoair, I was on hold for 35 minutes, then they kept telling me that Big Sky is still operating when in fact it was not.Finally on April 14,after beeomg pm the phone again for 1 hr., they changed the itenerary, it cost me an other $316.50 because they had to reraute me.

To this date, I have not been able to get the info how it was changed,the times ectr. and flight numbers, and when I try to print out my schedule it is still the old schedule, going to Sydney MT. I was put on hold tonight again for 1 hour and 10 minutes waiting to talk to a supervisor, and then I got cut off, again, and I could not get to talk to anyone,they just kept putting me on hold. I should be traveling on May 28. but I have no correct itenerary and I can not get to talk to anyone that would help me or give me the information. Can you please help me.

I will never ever by a ticket from cheapoair, and I surely would not recomend them to anyone.

I have had a very bad experience with this reseller. I wanted to make a change to a ticket and they advised me to cancel the ticket I had and book a new ticket. That cost $175 --fine I wanted to make the change. When they issued the new ticket, they issued it with the first name on the credit card instyead of the first name of the passenegr, which they were supposed to get from the cancelled record. I have tried to have the problem resolve --to no avail. Every time I call, I come across a customer service rep who doesn't speak english well enough to carry a conversation. I asked the last one I spoke with to cancel the ticket so I could get a credit from the airline.

The conversation quickly evolved to something resembling the skit who is on first, except for the laughs: I was trying to ask the guy when the ticket would be cancelled and he kept telling me to call the airlines to re-book. Then he just hang up on me. The next call, I asked for a supervisor, and was put on hold for long periods before being disconnected.

Two weeks later, I am still trying to get a hold of someone who can communicate. I know some of you have had fair experiences with this company. I assure you that you are playing with fire. I've booked my own travel for a very long time and often use discount providers. i have never come across such a slick outfit. So do yourself a favor and avoid them. Most airlines offer the same rates on their website or have lowest fare guarantees

On 7/31/07 I booked a flight for my husband and I from Atlanta to Barcelona, Spain. We are flying to Barcelona to connect with a cruise ship departing from Barcelona on May 24, 2008. Just recently Iberia Airlines changed my flight departure times for both my Atlanta to Chicago flight and my Chicago to Barcelona flight. The flight times I originally booked provided an 80 minute layover between the time I arrive in Chicago and depart for Barcelona which I felt was sufficient. However, recently Iberia Airlines changed the flight departure time and the new arrival/departure times between flights only allow 35 minutrs between arrival and departure times.

We are concerned that 35 minutes is insufficient time to ensure that we and our luggage get on the flight from Chicago to Barcelona. Also, insomuch as this is the only flight that Iberia Airlines has on this day, if we don't get on this flight, we will miss our cruse ship. I have contacted Cheapoairlines several times and they refuse to assist us. I called American Airlines (Atlanta to Chicago leg of the trip) and they indicate they can put us on an earlier flight but since I booked through Cheapoair, they must make the change.Cheapoair's customer service department is horrible. After speaking to Sage (a customer service manager), she promised to get back to me and never did. I have sent 2 e-mails to Cheapoair, and neither one has been responed to. All Cheapoair cares about is booking the flight and getting their money. They are not an advocate for their customers and do not care what happens to them once they book their flight or trip.

I purchased two international air tickets from Cheapoair in April 07. They were both issued in my husband's name. When I called this to Cheapoairs attention they advised me that I would have to purchase a third ticket under my name and they would refund me the amount of the third ticket. The flight took place on March 1, 2008 but despite numerous e-mails and phone calls I have received no refund. Any help you may offer would be appreciated.

Requesting a refund for the third ticket I purchased ($1152.90).

On 11/26/07 I made an online air travel reservation for my son through CheapoAir. When a confirmation e-mail arrived minutes later, I saw I had mistaken pm for am and called customer service to see what could be done. Nikita Peniston advised that it was possible to cancel a reservation if done within the first 24 hours, for a fee of $50.00. I agreed, and she proceeded to arrange the cancellation. At the end of our conversation she said "You're all set". In a few minutes an e-mail arrived from her with Cancellation in the subject line. The body of the e-mail was blank, but I assumed that must be standard. I then re-booked a different flight at the correct times. On 12/18/07 I received my credit card statement and found I had been billed for the canceled flight! I immediately called Cheapoair and spoke to Mary Ann. She advised me to e-mail Nikita, which I did.

Weeks went by, and I was not contacted. I contacted the airline directly just before the flight to make sure they knew the ticket would not be used. I did finally hear from Nikita, who told me there was nothing that could be done. I went to her supervisor and got the same reply. In the meantime, I called CheapoAir to verify the cancellation policy, and got the same information from three more agents. This case has now been turned over to Georgia Gallarde, who repeatedly sends me letters saying the ticket was non-refundable, and American Airlines won't give me a refund. I continue to ask her why the ticket was purchased at all, when I followed the procedure to cancel the booking. To date she has not answered this question. If I had known the booking was not canceled, I would have re-booked the outbound leg and kept the return. I am posting this story on all consumer opinion websites I can find, and now wonder if I should attempt small claims court. I have saved all e-mails and letters.

I had to pay a bill for $223.80 which I feel CheapoAir should refund to me, or issue a credit toward future travel booked through their agency, since they are at fault.

On February 3, 2008, we purchased 2 tickets to the Philippines, totaling $2400. Customer service was OK during the payment phase. Later, on the 5th of February, 2008, we noticed we were billed 2 other charges totaling $1019.80, with no explanation. We used our Visa CheckCard, and my checking account was drained completely from that overcharge. We have tried continuously for 3 days to contact Customer Service with no luck, and no explanations of the charges. They were confirmed by our credit union as charged by CheapOair. When they returned my call about the overcharges, the caller I.D. had the name JEN NY, rather than Cheapoair. The fly-by-night company has made no effort to reimburse the unauthorized charges.

Because I am a police officer, I suspected fraud after seeing the charges, and other information that raised red flags. I have contacted the Virginia Attorney General's office and intend to file criminal fraud charges against Cheapoair and it's parent companies and officers by February 10th. No further calls have been returned by the company, and it is obvious they have caller I.D. as they have not answered ANY calls I have made to the billing office.

THEY TOOK ME FOR $1019.60. MY CREDIT UNION HAS REIMBURSED ME FOR THIS.

I need to fly from Albuquerque to New York City for a family health emergency. I've been trying to get the lowest fare possible as I am retired and on a fixed income. For the past 3 days I've been researching CheapAir fares which are advertised as the lowest. No matter what time I've tried to book this flight (advertised at $213 not incl. taxes) I am advised that this fare price is not available at this time. We apologize) Once-- one day-- OK-- I understand--- Three days in a row-- not OK--- I have been in the travel/sales industry for many years before retirement. I know Bait and Switch when I see it. Does anyone out there care-- Or is this really the 3rd World?

l bought a ticket from them for New York to London in Jun 2007. My ticket was suppose to be deliver to my house two days before and I never got the ticket. l have a print from the computer the day l bought the ticket so l called them the day before l was leaving to ask if it is ok to use the printed ticket. l was told yes, go ahead and use it. l got to the ticket line to board the plane but was rejected and also was told by the airlines l would have to buy the ticket again in order for me to travel, l called Cheapoair while l was in line and they told me to pass the phone to consumer service. They finished talking with cheapoair and then hang up. l called Cheapoair again and they told me l should buy another ticket and they will refund me on my return. Luckily my cousin was with me and she paid for the ticket. So I asked her to call them the next day and she did. They told her to fax copies of both tickets to them and my refund will be on its way. Still nothing. And when l returned, l called them many times and they kept telling me to give it some time. l did, but still nothing. I finally called them and was very upset and they asked me again to fax copies more than three times. Two days ago l called and was asked again to fax copies of both tickets to them so l told them I am not faxing anymore copies to them. And the person l was talking with told me that then l don't need me money and hung up the phone on me.

On Wednesday May 23, 2007 I visited the website cheapoair.com.com to search for an airline ticket.

The rate I was quoted was around $436 + 118 for handling. This was the best rate I had found thus I proceeded to book the ticket.

After I submitted my information I received a message stating that rate was no longer available and that I must choose either:

2. Pay $850 for the itinerary I wanted.

AT NO TIME WAS I ALLOWED TO CHOOSE TO NOT PURCHASE THE TICKET.

I did not want the alternate itineraries and when I tried to page back the ticket was automatically purchased without my agreement!

I did not want to change the itinerary and I certainly did not want to pay $850 for the ticket.

I called immediately and at the same time I emailed cheapoair.com indicating that I did not agree to change my itinerary nor did I accept the amount I was charged.

I received no response to either the voice mail I left or the email I sent.

That afternoon of I again called cheapoair.com. I waited on hold for nearly an hour; spoke to a customer service representative who worked on my case until we were disconnected.

I again called cheapoair.com. I again waited on hold for another 20 minutes. I then spoke with another representative, Derik, who was very helpful. He worked to try to find me the ticket I wanted at the price I agreed to pay. We talked for nearly an hour and he indicated her would call me back within the hour.

Derik did call me back. At that time he informed me that he could not find a ticket for the price I agreed to pay with the itinerary I chose.

He told me that the ticket had been cancelled and my credit card would be refunded.

One week later the refund had not appeared and the ticket remained as still issued, not cancelled as Derik had indicated it would be.

I have received responses from every email I sent indicating the problem is being evaluated and that cheapoair.com would contact me promptly with a resolution.

CHEAPOAIR.COM HAS NEVER CONTACTED ME OTHER THAN TO REPLY TO THE EMAILS STATING THAT THEY WOULD.

I booked a ticket with CheapoAir.com on 2/5/07. The website informs its customers that they offer the cheapest fares online so I bought a round trip Delta ticket from New York to Mexico City at a cost of $418.69. I then went to Delta.com and searched for the same flight and time and it turned out that their total cost was 310 dollars. I called delta and the agent said that CheapoAir.com was over charging me and advised me to contact CheapoAir.com to reduce the cost to market value.

I called the website travel agency and I spend more than an hour trying to convince them that they had overcharged me and that their website marketing information had misguided me in my purchased. The agency agreed to reduce only 20 dollars and they promised me to receive a call from a manager to discuss the matter further. It’s been 20 days and I have not heard from them.

My Grandmother died on the 31st December 2005, I had to return to England for the funeral. I searched the internet and came up with a fare offered by the above company.It was from Jacksonville to London Gatwick with one stop over in New York. The flight was carefully selected to allow time for custom and immigration formalities as my 7 year old son would be travelling with me.

Upon arrival at Jacksonville airport I was told by the Continental Air Lines that my tickets had been cancelled as Cheapoair had failed to confirm the tickets despite two requests from Continental.

I immediately tried to contact Cheapoair and an hour later I finally got to speak to someone, what followe was 3 hours of me having to keep calling them, they were looking for another flight that would not be a financial burdent to them! As I was desperate to get to England for my Grandmothers services I took the only flight they offered me, it did not leave Jacksonville airport until 7pm, and stopped over in Atlanta and Paris France. The stop over in Paris was so short that we had to run between terminals and would have still missed the connection had the flight not been delayed even so we only just managed to board - our luggage did not and was missing for four days.

Due to the issues I did not have my return flight details and purchased a cell phone in England ( I did not have internet access) so that I could obtain these details.

What followed was numerous calls to Cheapoairs offices when I constantly got Voice Mails each time I left a message stating I did not have access to E Mail but to contact me on the cell phone and left the number. I never got a call. However I know that a call was received as upon my return to the USA I had an E Mail in my inbox on the date of my first and second calls.

Eventually I had to purchase another ticket to return to the USA, for a futher $1392.00.

Since my return in January I have tried dealing with the company, they never call me back, I haveto call random extention numbers and ask to be put through, which then gets routed to a voice mail. If I do manage to speak to a person they never call back, if I ask to speak to a manager they are never there.

I am at my wits end as to how to proceed with this further. I have paid almost $1500.00 and not in any way got the service I paid for.

My luggage was lost and damaged - I had to buy clothes for my son before it finally arrived - Air France ( I would not voluntarily travel with them) catagorically stated the luggage would not have made the flight to London because of security checks.