Cheapoair

I work in the North Country and had to change my flight due to unforeseen work experiences. When I called WestJet, they explained how it worked and informed me it would be a $25 charge and any difference in the ticket was fine with me. After waiting on the phone for 29 minutes, I was told the charge will be $100 and any difference. This would make my ticket very expensive. I guess this was a lesson learned and I will definitely tell everyone I know about the poor service of this company. I work in the North Country in a 1500-man camp and they will definitely know about CheapOair. I will never use it again.

I booked four tickets to fly from LA to Barcelona with CheapOair.com on Monday morning at around 10 am. Today, Tuesday, I received a phone call at 10 am from CheapOair saying that the airline seats are not available and they have to re-book my flight with a higher fare. I agreed to the new flight schedule and the higher price and was told I will receive a confirmation e-mail in about an hour. Now, it's been 5 hours and I still have yet received a confirmation. The problem is I have already booked a hotel last night and found myself in a bind in the situation. This is totally ridiculous. For all the years traveling with Orbitz, nothing like this ever happened.

I paid $1000+ for first class tickets but did not get first class. Ms. A ** from Cheapoair agreed on March 15, 2012 to return my upgrade money of about $1500. She admitted she listened to her salesman's conversation and he told me they were first class tickets. I was paying extra for the last seats on the plane! I never even received a seat assignment, I had to go through the airlines to get what seats they had left. Anyway, my complaint is A knows her salesperson committed fraud. She agreed to credit my credit card on March 15, 2012. I waited 10 days and did not receive the credit.

When I called A **, she insisted she credited my card but this takes 2 weeks, and she said she had emailed me and I had agreed to this! I told her I agreed to it over the phone but never received an email from her. So she said she was sending another. Anyway I have never received an email from this day. I called, left her a message telling her I never received the other one. It has been over a month now and I have not received a refund or a return call from Miss A **. I did call the Aviation Consumer Protection Agency at the beginning and it was the only way I could get a response from her. She told me she was working with them to resolve my issue.

However after my last phone call with Miss A, I called the Aviation Consumer Protection Agency and was told they tried to email her about this to find out what she was talking about, and hadn't received a response! I think Cheapoair defrauded me and it's time to take legal action. My trip was in Dec-Jan 2011 - it cost me $9000 in airfare which is a lot of money! About $1500 was the cost of the final leg of the trip for 5 people to fly first class, which they said were the only ones left! They are, in my opinion, scam artists! Buyers beware!

This whole mess started last year. I ordered tickets overseas. I had to cancel because they made a double booking. They credited me with a fine of close to $500 for their mess! Then this year in February, I called asking how long till I can use this credit and was told I had 1 year, which gave me 3 + weeks to fly overseas and come back, and my husband could not use this credit, and then the lying started!

First, suddenly all flights were over $300-500 more than what we paid for so I was trying to get a flight to a different destination. That did not work! Then we finally found a ticket to my country but I needed to add $150. Now the price went up, it's now $500. This all happened in 2.5 hours on the phone with someone who is not in the USA. Back and forth, I told them I'm not paying more than $250, so again he put me on hold to go talk to the manger (this was like the 7th time). And this is 5-6 days before I was supposed to fly with 2 kids! Okay, fine. I paid the $250. And now OMG. I'm not one to raise my voice but damn, did I yell at them! I called 2 days later to get a confirmation so I can drive 4.5 hours to get my kid's passport and they told me it's not confirmed and that it's another $500!

Again 2.5 hours on the phone on my way for an appointment for the passport, they are telling me there is nothing they can do and that is when I finally got to take (I think ) to someone on top, who promised to give an answer in 12-24 hours. Oh no, 12-24 hours. I called every 5-6 hours till they gave me an answer! So do not look at their web page, they are not a company to work with! And the main reason I'm writing this today is my flight! I'm not a B so when my husband was looking for a ticket yesterday to fly overseas and he said he found the best ticket with Cheapoair, I said, "Go for it, it can't be that such a mess will happen again." Oh no, it did. He got an email this morning that the price went up $150 and here we go again!

I was looking on Cheapoair for tickets to Europe. They keep showing really cheap deals, for example 2 adults + lap infant is $500 - $700, all three of us. When I started booking it, after putting all information including cc, price has always changed into approximately $2700. Cheapoair, you are really reliable - keep going this path, and it won't take you far.

I booked a flight. Then I was notified by email over the next few days that the connection times were too tight with checked baggage and I could repurchase a better connecting flight for more money, which I ignored as I had no checked baggage. A few days later, I received another email. The same scenario but higher flight cost. Again, I did not reply as I had no checked baggage. Today, I received an email cancelling the flight. After being on hold for 38 minutes, I was told that the ticket price that I "asked for" was too low. Within a few minutes of me arguing that they posted the prices, I was hung up on. Please, anyone out there, beware. Don't book with CheapOair.

I booked a ticket from UK to India from CheapOair and initially, they charged me 505 pounds. Later, I rescheduled the ticket and they charged another 120 pounds after which all of a sudden, 3 days before traveling, they called me up and told that I need to pay extra 250 pounds approximately as there was some technical issues from their side, which I still agreed as there was a death in my family. On the date of traveling, I was in the airport and the Emirates Airline told me my ticket has not been issued by them and I was horrified. CheapOair call center told me they cannot do anything and will refund my money after deducting 100 pounds as airline charge, though it was not my fault. Since then, I am chasing up my refund and they are just giving fake hopes. That's it. I am a student here, my 800 pounds is blocked and I am in ** trouble.

I have two unauthorized charges on my credit card from CheapOair: one for $11.95 and one for $1.00. These charges were at no time disclosed, quantified, or presented in any way during my transaction and are not listed or mentioned in any of the screen shots that I have. All that was authorized was $709.70 for the ticket price, tax, and fees - no more. It is unjust and poor business that CheapOair charges me an additional and undisclosed $12.95 after my ticket, taxes, and fees have already been paid. My booking number is ** and my Alaska Airlines confirmation is **. The $12.95 needs to be credited to my card immediately. If this is not done promptly, further action will be taken.

I will never buy tickets from CheapOair again. My husband and I (along with our 12-year old daughter) travelled to Australia to see our new grandson. My husband and daughter returned home 10 days earlier than I did, so I wanted to be sure they had seats together for the 15-hour flight (Sydney, AU to Dallas, TX). I called CheapOair and asked about booking seats together. No, they couldn't promise that unless I paid for the reserved seats. So we reserved seats on all flights over to AU and all flights back. My credit charge was charged (and has been paid) and we received no reserved seats. I had the print-off from CheapOair showing the seats I purchased on my credit card, etc. At each airport, we were told that CheapOair had cancelled the seats and I should receive a refund on my credit card.

Wrong! There was an additional fee on it because on my return flight (by myself), they didn't give me a window seat. So I called to change it. Supposedly, there's no fee for that - but I was charged another fee. On the return flight, I got stuck in the middle section in a middle seat after paying (not once, but twice) for a window seat. It's the principal of what happened: if a customer pays for something, follow through with it or make it right. And yes, I have called CheapOair numerous times (and emailed them with no reply) both from AU and USA. I have spent hours on hold getting nowhere. One manager promised and promised that she would get back to me the next day about our return flight seats. We have returned and still waiting for that phone call. Their customer service is horrible. If you call them, be ready for a long wait (over an hour) and don't expect to get anything resolved. It's very frustrating.

I have been contacted by CheapOair and have been told that everything is now good. However, when I look at the airline reservation online, United still says, "Please contact United Reservations to have your ticket reissued." Hopefully, everything will work out.

Almost weekly, I have received a status update from CheapOair.com about my flights changing. I have accepted all as agreed but this company cannot answer simple questions about why my flight keeps changing. This is not my complaint. I checked my reservations on the airlines website to make sure everything is good.

On my departing flight, I noticed the airline says you need to contact United Airlines to reissue this ticket. I called and spoke with someone who didn't understand me or vice versa. That's a different complaint and I don't care about all that. United Airlines told me to contact the company through which I booked the tickets, even though he said, "everything is good".

I called and was transferred to "fasfghajfh" which is what I understood and was placed in queue for 20 minutes. I finally hung up because I don't even know where I was transferred to and I doubt they are going to help me anyway. I mean they've been so helpful so far. I suggest that anyone who wants to book a flight use the actual airline and book them through there.

I booked a flight though Cheapoair.com and paid for my three-hour connection time, a $100 difference. Then I noticed a change in my flight and I only had a one hour connection time which I didn't want. I contacted Cheapoair.com and they didn't do anything and I still had to pay for my flight that I didn't want.

Thank you, Cheapoair, for getting my money back for my airline tickets, even though It had taken over 6 months to get it resolved. Maybe, it had to do with the ticket which is for an international trip that involved two foreign airlines.

I haven't flown in roughly 4-5 years. I have been unable to afford it and have been saving for some time now. I do not have internet at home and was able to get my work to let me book this flight on their computers during one of my breaks last Friday. I received an email about 5 hours later stating that the booking confirmation I had previously received was not going to be honored. I had already left work. I had checked out hotel information after receiving a booking confirmation with flights, times and an airline confirmation number from Cheapoair and taken it home. On Saturday, I booked non-refundable rooms. Then come Monday, I get to work, log in to my email and see that the flight couldn't be confirmed. Now I am left wondering why everything they sent me, that I printed off and still have, said confirmed and now it's not. Then there was a second email that said we tried to contact you but were unsuccessful. They also said they called, which in all honesty I do believe they did, but that was on Sunday and it was a missed call.

When I checked the number, it started with a 212 area code which is the same area code prefix that calls when my scripts are in at Target. I did not think anything of it except that my prescription was ready. I called at my first available moment on Monday, which was my lunch break. They told me the flight had been overbooked. I was then placed on hold and when the lady returned, she informed me that because they have such a good rapport with the airline, they were able to open up a seat on this overbooked flight, but the difference in ticket price was going to be $226 more. I was not able to get Hotels.com to refund my money, but Raul from Cheapoair was able to secure a refund after my having spent almost 5 hours on the phone back and forth. I called the airline as well because I did not have an extra $226 to spend on this trip and had already taken the time off from work.

My friend in Atlanta, who just started a new job, had to fight to get the time off as well. They told me that the flight was not overbooked and that this issue was to be handled by the travel agency I had booked through. It is so frustrating to have everybody pointing fingers at the other guy and nobody will do anything about it. They all acknowledge the problem but offer no reasonable solution or accountability. I must say that in the end, I was far less than pleasant, but I had reached my breaking point. This is where my problem is. Why did I receive confirmation paperwork from them if this flight had not been confirmed? Why was I told that the airline had overbooked if they hadn't? I now realize that there was not a ticket number issued on the original tickets that were printed out, but all over this paperwork and at the top of every page that printed (5 of them total and I have them all) it says booking confirmation print details and there is an airline confirmation number listed. The very definition of bookings, as it pertains to airline travel, is the issuing of tickets. The definition of confirmation is yes definitely, and the definition of definitely is clear, not vague. This is my problem.

Everything about this experience was contradictory and misleading. I was able to get the ticket reduced to a price of $371.70, which was still higher than the original confirmed price of $244.20. I was accused of being a liar on more than one occasion, told by the airline that this flight didn't exist, and then Cheapoair accused me of trying to take advantage of the situation. I feel that I was taken advantage of and will never book with Cheapoair or United Airlines or any of its affiliates. The lesson learned here by me was that there is no honor among thieves. I have supporting documents of all correspondence and there was an additional flight booked separately because we were trying to utilize the coupon discounts that Cheapoair offered.

I didn't know I was being charged for seat selection. I didn't know first named traveler had any significance, that I should be the one paying the bill. Your software would not let me spell my name correctly, ** with a space. All in all, it was an unsatisfactory experience and I will probably not return. This note was sent to feedback@cheapair.com. Delivery failed because storage quota exceeded.

I booked with Cheapoair, and then, I checked Spirit online. I am paying $150.00 more a ticket flying Spirit for the same flight. I thought Cheapoair would have better prices. Next time, I will go back to Travelocity or directly to the airline. $150.00 times 2 tickets add up; my daughter is in remission with cancer and this was her spring break trip. I wish I could spend the extra $300.00 on our trip.

I purchased a ticket online for my partner to fly from France to Seattle with Cheapoair. I read the "Fare Rules" which state that date changes will incur penalty and fees and is based on availability of flight at the time of change. This led me to believe that although there may be an additional cost, we could change the date.

When I called to make a change to the date of the return flight, I was told this was not possible. I explained that I had bought the ticket because I believed the date was changeable for a fee and the agent simply said, no it is not possible. They claimed this was the airline's policy and the only way to know if a ticket is truly changeable is to ask the airline. They should not say that it is changeable if this is the case, but rather should warn before a purchase that they do not know if it is changeable and contact the airlines involved first to verify.

They made no effort to help resolve the matter. The result is that we have had to purchase an entirely new ticket so that my partner, who has a child that is ill, and needs to return earlier than planned, can get back to France. This is an enormous and unanticipated expense. Cheapoair is exorbitantly expensive since they make no effort to be clear with consumers or to resolve problems.

I have a trip planned for Australia and Japan for this coming July/August and I booked one of my flights through CheapOair. Everything went fine at first, but once I decided that I needed a change to my flight, within the constraints of CheapOair's apparent change policies, I ran into a whole lot of problems with what they claim to be "service." To make this easier, the following is the email I have been sending to a particular complaint forum and blog representative over the past week.

I recently purchased a ticket from CheapOair going from Tokyo, Japan to Toronto, Ontario (flight SQ12 to LAX then flight AC796 to YYZ) and spoke to numerous representatives on the phone regarding a change to my flight. I was looking to change my flight from August 20th to August 22nd 2012, and at first, I was told this was not possible without additional charges being incurred. However, the agent told me that if Singapore Airlines approved of the change and seats are available on the flight for the 22nd, then CheapOair could go ahead and make the changes. I then spoke to a Singapore Airlines representative who confirmed to me that this change was possible and a refund was possible since the second desired flight is $252 cheaper per person. He told me to "conference call" CheapOair so that he could verify and confirm to them that I am allowed to do this.

I went ahead and confirmed with CheapOair that I'm able to change the booking and receive a refund of the difference in ticket prices, but I was simply put on hold, then transferred to "customer service" with whom I was already speaking to. I had to explain the situation to the person I was transferred to, and they told me that this was not the customer service department, but the cancellation department or something along those lines, and then they transferred me to what they believed was the real "customer service" department. This happened again, and I was back at some kind of "cancellation" department that said they can't help me.

So, I went through this process twice, and again just today (March 6th, 2012) I'm being told that no change is possible because I'm not calling within 24 hours of booking the flight. This wouldn't be a problem if the customer service line actually worked properly and the agents actually intended to help me resolve this earlier on. I did everything they told me to do to confirm that I was able and allowed to change the booking date and receive a refund of the difference, which involved calling Singapore Airlines numerous times and also calling Air Canada a few times, too. At every attempt to get this resolved, I was stuck in a loop with CheapOair's "services", and here I am now, trying to get this resolved through email. I did once actually make it to the proper department, but there I was told that the flight either doesn't exist or all the tickets are sold out. That's just plainly ridiculous, as both Singapore Air and Air Canada confirmed that it is possible to rebook to this date and flight (same flights and times, SQ12 and AC796), and even a few of the people at CheapOair told me that I would be able to book to this date if I get a confirmation.

When it did seem possible for me to get what I want from CheapOair, they came up with an excuse that directly contradicted not only the airline representatives, but even representatives doing the same job they should be doing. I've also found out numerous times that neither SA or AC can change my booking, only CheapOair can, so that is another invalid excuse for CheapOair to use. I even left my number with them so they could call me back once they've "confirmed." I don't even know what they need to confirm at this point, I've gotten approval from both airlines and CheapOair agents to make the desired changes, and I provided live contact between a CheapOair representative and a Singapore Air representative for this confirmation among other forms.

There are more frustrating things to tell about the contact I've made with CheapOair agents, but the contents of this email should sum it up. I want to change my flight date from August 20th, 2012 to August 22nd, 2012 and I want a refund of the difference in ticket costs ($1277x3 - $1025x3; prices gotten directly from CheapOair's site including taxes and CheapOair agents). The flights should remain the same, with SQ12 going from NRT to LAX and AC796 going from LAX to YYZ. I don't want to have any more reason for this to be delayed any longer as I've already spent countless number of hours trying to get this sorted out. If there are any details missing that are required to make this happen, please let me know.

I am writing this in regards to the poor phone service and customer service. I have encountered multiple holds from every other associate, at least 7 (e.g., from Andrew, Gerry, Nadien, Donna, Hawk, etc.). I understand there is a heavy call volume, but being placed on hold for greater than 30 minutes from each associate is ridiculous.

In addition, I was told of a callback from Donna of about half an hour, and it ended up about an hour and half for my spouse and I to call back. We have called several occasions just to get an end result, which ended in a refund instead. I have not had to experience this much difficulty to straighten an issue with Cheapoair. It took my spouse and I about half of the day trying to straighten a flight that Cheapoair cancelled. And the end result was a refund, which was not our first intended result, but lead to this due to numerous misleading information and inconsistency with each encountered associate. This has been a very excruciating experience, and it made me feel, as a customer, not to come back or recommend anyone for this matter to use this agency.

Cheapo is the right word for this agency. Cheapo on service, for sure. Call waiting can last as long as 50 minutes. What's really making me angry now is that Cheapo has never told me which car rental agency they booked for my car rental in Eau Claire, Wisconsin. I am leaving for Eau Claire Tuesday morning. It is now Saturday. I am much work to do for this trip. I am a journalist. I have zero time to spend researching by long distance and by phoning all the car rental agencies in Eau Claire's airport, which car rental service Cheapo booked for me. But now I have to do that because I waited 50 minutes—repeat, 50 minutes—on the phone this morning to get a reply from Cheapo. I finally gave up in utter disgust. Never will I book anything ever again with this agency! I will make sure that all my friends know not to do so.

I left Denver on February 7 at 9:20 (1 hr delayed), supposed to be for SFO but rerouted to LAX, allegedly because of bad weather per the advice of Frontier representative. Further, we were advised that we are going to Narita via Singapore Airlines instead of ANA.

Upon reaching Narita at 7pm, we were advised that ANA which will take us to Manila had left 2 hours ago. We were forced to stay in Tokyo overnight wherein we were advised to advance all the expenses that will be incurred during our stay as per Ms. Norene of Frontier with Code Sine TNC. As a consequence, I had missed my 3 doctor's appointments and had to re-schedule my other appointments.

This was the first time we booked with CheapOair and honestly, my wife and I were really exasperated with what happened. It almost caused my aneurysm to burst and my wife's depression worsen. To cut the story short, my first concern before I take any further action against you is, for you to refund the $284.35. All the official receipts are with me. I'm expecting your immediate attention and reply on this. Thank you.

I just bought a ticket from cheapoair.com and besides the ticket price, they also charged to my CC another amount of $11.95 and the other one of $1. Well, it isn't too much money but they didn't say anywhere before I gave them my CC# they were going to charge me for something else. At the moment I'm writing this complain, I have been waiting on the phone for about 20 minutes while trying to get someone from customer service to talk about this.

By the way, they don't have customer service in Spanish. This company sucks! I'm wondering why the ** I didn't buy my ticket through Travelocity.com or Expedia.com. This is the first and last time I use cheapoair.com. I'm going to hang up! Nobody answered. ** this company. TripAdvisor.com shouldn't work with them.

My company purchased two tickets for an employee for flight(s) from Bogota, Colombia to California. When Luz and Kevyn arrived at the El Dorado Airport (four) hours prior to the flight, there was a problem with the ticket(s) and the airline security. Luz immediately called my company, spoke with Derrick ** and explained that there was a problem with getting onto the flight.

Derrick then called the airline directly and was told that Luz and Kevyn had to pay additional fees in cash to board the next plane. We offered to pay with a credit card but they stated it had to be paid in cash. Luz and Kevyn did not have that amount in cash available to pay the additional fees. We immediately called CheapOair to resolve the problem. We were literally switched around from representative to representative and eventually, the call was disconnected.

We called back multiple times and the same results occurred. This was extremely horrendous situation for Luz and her 9-year old son, Kevyn. When we called CheapOair, we were put on hold for hours or cut off. Not only did Luz and Kevyn miss their fights, but they were also stuck in Bogota for an additional week at a substantial expense. But then, CheapOair proceeded to double bill the company credit for tickets that were not able to be used.

The company disputed the charges with American Express and they reversed the billing. Six months later, CheapOair is threatening the card holder of the company credit card with legal collection action and reporting this matter the the credit reporting agencies. This is a devastating matter and CheapOair needs to be fined and punished for this type of harassment.

I booked a flight to Mendoza, Argentina and bought the cancellation policy. I was not feeling good, having lots of back pain, couldn't walk and ended up in the hospital. Due to my illness, I could not take the flight. I filed a claim, but it got denied because the policy does not take effect for medical reasons after 2 days since the policy was purchased. This is totally unacceptable and they stole $1600.00 from me. Do not book with these people if you know you might miss the flight. Don't think the extra money you will pay for the insurance will benefit you.

I purchased 2 first class tickets from Rio de Janeiro to New York on October 2011 and paid over $13000. I changed the flight date several weeks later from 2-11-12 to 2-10-12 for an additional $1000. When I arrived at the airport, I was told by TAM airlines that Cheapoair had cancelled my first class ticket and changed them to economy seats.I forwarded the written documentation from TAM to Cheapoair, which showed that the 2 economy seats cost approximately $4000 in total. They owe me over $8000.00 due to health problems. The 10-hour flight was extremely horrendous. I contacted Cheapoair on 2-13-12 and 2-16-12 via email and phone, and spoke to several representatives. I was sent an email saying that my credit card would be credited $1000 (their change fee) and haven't heard anything since then. I was told that someone would get back to me within 24 hours by Vicky on 2-16-12, I am still waiting. When you call, you get put on hold for hours or cut off. I would appreciate any help that you can give me.

I recently booked a hotel room near Vancouver International Airport using Cheap-O-Air. The advertised rate was $69/night, less $15 booking credit. Hence, I assumed I was going to pay $54, plus tax.

2. Taxes and fees of $56.42 (not previously disclosed)

This appears to be blatantly deceptive advertising. What's more, Cheap-O-Air tried to convince me that I was the lucky recipient of $45 savings (a $20 coupon discount, $15 hotel discount and $10 trip savings), out of a "total booking amount" of $132.55!

How can it possibly benefit a company to deceive their customers in this way? Just as with air fares, surely it's time to change the law to demand that there be full disclosure of all costs for hotel bookings, car rentals and other travel-related business.

Do not make the mistake of booking with them! My husband and I bought airline tickets and were charged twice: The 1st charge from the airline is for the cost of the tickets (less $1,540.00), the 2nd charge is for the agent's booking fee (less $1,490). A total of over $3k in charges.

What did I do about it? I, immediately called my credit card company who in turn called them but was unable to reach the merchant. I then called their 800 # (1-800-525-0400) provided on my itinerary. The first number said, "This phone number is not accepting calls at this time." My second try was another number (1-866-636-9088). The first operator hung up after asking my booking number (I was on hold for 15 minutes). The second operator said, "I am not in charge of this. I will transfer you to billing."

The third operator (aka billing dept) hung up on me after I explained the situation. In my fourth attempt, I called and the line went fast busy. Fifth attempt, I called and the phone rang for about a minute until the call was never picked up and went blank. On the sixth attempt, I called and rang for a while then went to what sounded like a cell phone, "This phone number is not accepting calls at this time."

Are you kidding me?! I never gave up and in between, I called the airline to notify of possible fraud. On the seventh or eighth attempt (I lost count after so many tries), an operator answered. His name was Julius and he was pleasant. I asked for a supervisor right away. He put me on hold for 23 minutes and came back with a supervisor named Aiden. It sounded like an offshore call center.

Aiden looked at the charges and politely explained, "Oh yes, yes. those charges are pending and we will credit you within 48 hours." What?! You mean to tell me that if you purchase a ticket with Cheapoair, they will double charge you with no warning?! Answer is yes, so don't do it! Bottom line: I called the airline and booked directly and avoided all extra charges and fees. They lie, lie, lie and charge you more and when you call them, they don't answer. I smell class action lawsuit here!

I booked a flight with Cheapoair. I was very sick at the time, so I got travel insurance just in case I was not able to fly. I had to cancel the flight for a few days till I got better. The travel insurance said my flu was a pre-existing condition, so they didn't give me my claim. Cheapoair offered me credit, but never gave me the credit. A few days later I was feeling better and purchased another Cheapoair ticket and made my flight. All was well. I called my bank to dispute the first Cheapoair ticket, the bank helped and did a chargeback and got my money back for me. Now Cheapoair is disputing the chargeback and says it will turn me into the three credit reporting agencies as a case of fraud. Gee, what should I do now?

Do not ever book with Cheapoair. It's a fraudulent company. They charge the customers more than what they offer. I am a frequent traveler, and had been cheated by Cheapoair twice, which I came to know later, by knowing what the airlines charged. It's a fraudulent company. I would suggest you to go with Expedia or Travelocity, which have fair charges.

I booked two international airline tickets on CheapOair.com and it turned out to be the worst consumer experience in my life!

My parents received U.S. tourist visas to visit my family in Minneapolis. I booked two international airline tickets from Shanghai (PVG) to Minneapolis (MSP) through CheapOair.com. The itinerary included a three-hour layover in Vancouver (YVR). However, CheapOair.com concealed critical information--that a Canadian visa is needed to make the connection flight in Vancouver (YVR). Without this critical information, I made a misinformed decision to purchase the two tickets. The consequences are disastrous!

Because CheapOair.com withheld critical information, we did not find out that my parents needed Canadian visas to be able to make the connection flights in Vancouver. They were declined to board the Shanghai Vancouver flight we booked from CheapOair.com. I called CheapOair.com about the situation but they were unwilling to exchange their flight with a U.S. bound flight without charging us $5,000 for the one-way economy class tickets (which is 2.7 times of the original purchasing price). My parents, startled by CheapOair.com's action, ended up purchasing two costly last minute U.S. bound international flight tickets at the airport ticket counter.

I am a reasonably forgiving consumer and do not usually bring my bad consumer experience to public. However, CheapOair.com's action has resulted in horrible emotional and financial consequences for my family. Their deceiving and fraud business practices have to be stopped before they hurt more consumers like my families. I am willing to do anything in my power to help CheapOair.com realize that what they are doing is wrong and needed to be stopped. Please feel free to contact me if you need any further information about my complaint.