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Annamarie of Fort Myers Beach FL (05/13/08)
I have purchased a ticket back an February 10, 2008 from Ft. Myers, FL. to Sydney MT. in March i found out that Big Sky airline went bankrupt and I called cheapoair, I was on hold for 35 minutes, then they kept telling me that Big Sky is still operating when in fact it was not.Finally on April 14,after beeomg pm the phone again for 1 hr., they changed the itenerary, it cost me an other $316.50 because they had to reraute me. To this date, I have not been able to get the info how it was changed,the times ectr. and flight numbers, and when I try to print out my schedule it is still the old schedule, going to Sydney MT. I was put on hold tonight again for 1 hour and 10 minutes waiting to talk to a supervisor, and then I got cut off, again, and I could not get to talk to anyone,they just kept putting me on hold. I should be traveling on May 28. but I have no correct itenerary and I can not get to talk to anyone that would help me or give me the information. Can you please help me. I will never ever by a ticket from cheapoair, and I surely would not recomend them to anyone.
Corinne of Helena MT (04/25/08)
I have had a very bad experience with this reseller. I wanted to make a change to a ticket and they advised me to cancel the ticket I had and book a new ticket. That cost $175 --fine I wanted to make the change. When they issued the new ticket, they issued it with the first name on the credit card instyead of the first name of the passenegr, which they were supposed to get from the cancelled record. I have tried to have the problem resolve --to no avail. Every time I call, I come across a customer service rep who doesn't speak english well enough to carry a conversation. I asked the last one I spoke with to cancel the ticket so I could get a credit from the airline.
The conversation quickly evolved to something resembling the skit who is on first, except for the laughs: I was trying to ask the guy when the ticket would be cancelled and he kept telling me to call the airlines to re-book. Then he just hang up on me. The next call, I asked for a supervisor, and was put on hold for long periods before being disconnected.
Two weeks later, I am still trying to get a hold of someone who can communicate. I know some of you have had fair experiences with this company. I assure you that you are playing with fire. I've booked my own travel for a very long time and often use discount providers. i have never come across such a slick outfit. So do yourself a favor and avoid them. Most airlines offer the same rates on their website or have lowest fare guarantees
Rebecca of Kennesaw GA (04/12/08)
On 7/31/07 I booked a flight for my husband and I from Atlanta to Barcelona, Spain. We are flying to Barcelona to connect with a cruise ship departing from Barcelona on May 24, 2008. Just recently Iberia Airlines changed my flight departure times for both my Atlanta to Chicago flight and my Chicago to Barcelona flight. The flight times I originally booked provided an 80 minute layover between the time I arrive in Chicago and depart for Barcelona which I felt was sufficient. However, recently Iberia Airlines changed the flight departure time and the new arrival/departure times between flights only allow 35 minutrs between arrival and departure times. We are concerned that 35 minutes is insufficient time to ensure that we and our luggage get on the flight from Chicago to Barcelona. Also, insomuch as this is the only flight that Iberia Airlines has on this day, if we don't get on this flight, we will miss our cruse ship. I have contacted Cheapoairlines several times and they refuse to assist us. I called American Airlines (Atlanta to Chicago leg of the trip) and they indicate they can put us on an earlier flight but since I booked through Cheapoair, they must make the change.Cheapoair's customer service department is horrible. After speaking to Sage (a customer service manager), she promised to get back to me and never did. I have sent 2 e-mails to Cheapoair, and neither one has been responed to. All Cheapoair cares about is booking the flight and getting their money. They are not an advocate for their customers and do not care what happens to them once they book their flight or trip.
Roberta of Bellingham WA (03/29/08)
I purchased two international air tickets from Cheapoair in April 07. They were both issued in my husband's name. When I called this to Cheapoairs attention they advised me that I would have to purchase a third ticket under my name and they would refund me the amount of the third ticket. The flight took place on March 1, 2008 but despite numerous e-mails and phone calls I have received no refund. Any help you may offer would be appreciated.
Requesting a refund for the third ticket I purchased ($1152.90).
Carol of Port Townsend WA (02/29/08)
On 11/26/07 I made an online air travel reservation for my son through CheapoAir. When a confirmation e-mail arrived minutes later, I saw I had mistaken pm for am and called customer service to see what could be done. Nikita Peniston advised that it was possible to cancel a reservation if done within the first 24 hours, for a fee of $50.00. I agreed, and she proceeded to arrange the cancellation. At the end of our conversation she said "You're all set". In a few minutes an e-mail arrived from her with Cancellation in the subject line. The body of the e-mail was blank, but I assumed that must be standard. I then re-booked a different flight at the correct times. On 12/18/07 I received my credit card statement and found I had been billed for the canceled flight! I immediately called Cheapoair and spoke to Mary Ann. She advised me to e-mail Nikita, which I did.
Weeks went by, and I was not contacted. I contacted the airline directly just before the flight to make sure they knew the ticket would not be used. I did finally hear from Nikita, who told me there was nothing that could be done. I went to her supervisor and got the same reply. In the meantime, I called CheapoAir to verify the cancellation policy, and got the same information from three more agents. This case has now been turned over to Georgia Gallarde, who repeatedly sends me letters saying the ticket was non-refundable, and American Airlines won't give me a refund. I continue to ask her why the ticket was purchased at all, when I followed the procedure to cancel the booking. To date she has not answered this question. If I had known the booking was not canceled, I would have re-booked the outbound leg and kept the return. I am posting this story on all consumer opinion websites I can find, and now wonder if I should attempt small claims court. I have saved all e-mails and letters.
I had to pay a bill for $223.80 which I feel CheapoAir should refund to me, or issue a credit toward future travel booked through their agency, since they are at fault.
Douglas of Hampton VA (02/09/08)
On February 3, 2008, we purchased 2 tickets to the Philippines, totaling $2400. Customer service was OK during the payment phase. Later, on the 5th of February, 2008, we noticed we were billed 2 other charges totaling $1019.80, with no explanation. We used our Visa CheckCard, and my checking account was drained completely from that overcharge. We have tried continuously for 3 days to contact Customer Service with no luck, and no explanations of the charges. They were confirmed by our credit union as charged by CheapOair. When they returned my call about the overcharges, the caller I.D. had the name JEN NY, rather than Cheapoair. The fly-by-night company has made no effort to reimburse the unauthorized charges.
Because I am a police officer, I suspected fraud after seeing the charges, and other information that raised red flags. I have contacted the Virginia Attorney General's office and intend to file criminal fraud charges against Cheapoair and it's parent companies and officers by February 10th. No further calls have been returned by the company, and it is obvious they have caller I.D. as they have not answered ANY calls I have made to the billing office.
THEY TOOK ME FOR $1019.60. MY CREDIT UNION HAS REIMBURSED ME FOR THIS.
Eileen of Rio Rancho NM (01/03/08)
I need to fly from Albuquerque to New York City for a family health emergency. I've been trying to get the lowest fare possible as I am retired and on a fixed income. For the past 3 days I've been researching CheapAir fares which are advertised as the lowest. No matter what time I've tried to book this flight (advertised at $213 not incl. taxes) I am advised that this fare price is not available at this time. We apologize) Once-- one day-- OK-- I understand--- Three days in a row-- not OK--- I have been in the travel/sales industry for many years before retirement. I know Bait and Switch when I see it. Does anyone out there care-- Or is this really the 3rd World?
Philomena of Cherry Hill NJ (11/29/07)
l bought a ticket from them for New York to London in Jun 2007. My ticket was suppose to be deliver to my house two days before and I never got the ticket. l have a print from the computer the day l bought the ticket so l called them the day before l was leaving to ask if it is ok to use the printed ticket. l was told yes, go ahead and use it. l got to the ticket line to board the plane but was rejected and also was told by the airlines l would have to buy the ticket again in order for me to travel, l called Cheapoair while l was in line and they told me to pass the phone to consumer service. They finished talking with cheapoair and then hang up. l called Cheapoair again and they told me l should buy another ticket and they will refund me on my return. Luckily my cousin was with me and she paid for the ticket. So I asked her to call them the next day and she did. They told her to fax copies of both tickets to them and my refund will be on its way. Still nothing. And when l returned, l called them many times and they kept telling me to give it some time. l did, but still nothing. I finally called them and was very upset and they asked me again to fax copies more than three times. Two days ago l called and was asked again to fax copies of both tickets to them so l told them I am not faxing anymore copies to them. And the person l was talking with told me that then l don't need me money and hung up the phone on me.
Mary of Coventry CT (07/10/07)
On Wednesday May 23, 2007 I visited the website cheapoair.com.com to search for an airline ticket.
The rate I was quoted was around $436 + 118 for handling. This was the best rate I had found thus I proceeded to book the ticket.
After I submitted my information I received a message stating that rate was no longer available and that I must choose either:
1. A different itinerary or
2. Pay $850 for the itinerary I wanted.
AT NO TIME WAS I ALLOWED TO CHOOSE TO NOT PURCHASE THE TICKET.
I did not want the alternate itineraries and when I tried to page back the ticket was automatically purchased without my agreement!
I did not want to change the itinerary and I certainly did not want to pay $850 for the ticket.
I called immediately and at the same time I emailed cheapoair.com indicating that I did not agree to change my itinerary nor did I accept the amount I was charged.
I received no response to either the voice mail I left or the email I sent.
That afternoon of I again called cheapoair.com. I waited on hold for nearly an hour; spoke to a customer service representative who worked on my case until we were disconnected.
I again called cheapoair.com. I again waited on hold for another 20 minutes. I then spoke with another representative, Derik, who was very helpful. He worked to try to find me the ticket I wanted at the price I agreed to pay. We talked for nearly an hour and he indicated her would call me back within the hour.
Derik did call me back. At that time he informed me that he could not find a ticket for the price I agreed to pay with the itinerary I chose.
He told me that the ticket had been cancelled and my credit card would be refunded.
One week later the refund had not appeared and the ticket remained as still issued, not cancelled as Derik had indicated it would be.
I have received responses from every email I sent indicating the problem is being evaluated and that cheapoair.com would contact me promptly with a resolution.
CHEAPOAIR.COM HAS NEVER CONTACTED ME OTHER THAN TO REPLY TO THE EMAILS STATING THAT THEY WOULD.
Osvaldo of New York NY (02/21/07)
I booked a ticket with CheapoAir.com on 2/5/07. The website informs its customers that they offer the cheapest fares online so I bought a round trip Delta ticket from New York to Mexico City at a cost of $418.69. I then went to Delta.com and searched for the same flight and time and it turned out that their total cost was 310 dollars. I called delta and the agent said that CheapoAir.com was over charging me and advised me to contact CheapoAir.com to reduce the cost to market value.
I called the website travel agency and I spend more than an hour trying to convince them that they had overcharged me and that their website marketing information had misguided me in my purchased. The agency agreed to reduce only 20 dollars and they promised me to receive a call from a manager to discuss the matter further. It’s been 20 days and I have not heard from them.
Julie of Jacksonville FL (08/15/06)
My Grandmother died on the 31st December 2005, I had to return to England for the funeral. I searched the internet and came up with a fare offered by the above company.It was from Jacksonville to London Gatwick with one stop over in New York. The flight was carefully selected to allow time for custom and immigration formalities as my 7 year old son would be travelling with me.
Upon arrival at Jacksonville airport I was told by the Continental Air Lines that my tickets had been cancelled as Cheapoair had failed to confirm the tickets despite two requests from Continental.
I immediately tried to contact Cheapoair and an hour later I finally got to speak to someone, what followe was 3 hours of me having to keep calling them, they were looking for another flight that would not be a financial burdent to them! As I was desperate to get to England for my Grandmothers services I took the only flight they offered me, it did not leave Jacksonville airport until 7pm, and stopped over in Atlanta and Paris France. The stop over in Paris was so short that we had to run between terminals and would have still missed the connection had the flight not been delayed even so we only just managed to board - our luggage did not and was missing for four days.
Due to the issues I did not have my return flight details and purchased a cell phone in England ( I did not have internet access) so that I could obtain these details.
What followed was numerous calls to Cheapoairs offices when I constantly got Voice Mails each time I left a message stating I did not have access to E Mail but to contact me on the cell phone and left the number. I never got a call. However I know that a call was received as upon my return to the USA I had an E Mail in my inbox on the date of my first and second calls.
Eventually I had to purchase another ticket to return to the USA, for a futher $1392.00.
Since my return in January I have tried dealing with the company, they never call me back, I haveto call random extention numbers and ask to be put through, which then gets routed to a voice mail. If I do manage to speak to a person they never call back, if I ask to speak to a manager they are never there.
I am at my wits end as to how to proceed with this further. I have paid almost $1500.00 and not in any way got the service I paid for.
My luggage was lost and damaged - I had to buy clothes for my son before it finally arrived - Air France ( I would not voluntarily travel with them) catagorically stated the luggage would not have made the flight to London because of security checks.
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