CheapCaribbean.com

I booked a short, unplanned getaway vacation for four nights via CheapCaribbean.com. I read the reviews and complaints and was at first a little apprehensive. After I had read the substance of some of the complaints, I was less so. We returned from vacation two days ago. I must say that as far as the booking process, it could not have been easier. As for cost, other sites such as Costco Travel and others were about $600. It would be more if I tried to book the room and airfare myself. My primary concern for pricing was regarding the room taxes and gratuities, which CheapCaribbean said were included. Anyone who has been to the Bahamas can attest that resorts have an additional amount that gets added to the room fee. For the Sheraton, it's $40 per night. Some are less per person per night, but can be pricey if you have a large family.

To my surprise, all of the taxes and fees were included. So, what would have cost me more than $275 per night for the room, cost me $125 (everything included, including gratuity for staff), add in the complimentary travel insurance (weather only, we did not purchase the added coverage) and the $100 food credit and our $1300 vacation was great. While the weather could have been better, for me to blame that on CheapCaribbean.com is like the person who wrote they were denied travel outside of the US because they lacked a passport for their child.

This company is internet based and as such, you need to carefully read and understand their disclosures. If you are not comfortable, see a local travel agent. If you have the time to research and want to save a little money, use CheapCaribbean. I would recommend CheapCaribbean since everything went off without any problems whatsoever. Flights were scheduled and itinerary was found in 1-2 minutes (enough time to log in) and hotel reservation and check-in was smooth and without any glitches. If you do use this company, do your homework and make an informed decision before you hit/click and commit. Just my 2 cents.

My husband booked a vacation through CheapCaribbean.com for Aruba. Initially, he booked it for Holiday Inn, and after I read the reviews, I told him I didn't want to stay there. The original cost was around $1800, and he thought it was for April 28-May 4 but just found out it was for April 28-May 3 (5 nights). Because I'm in the military, he even bought the insurance just in case something happened, so that we got 100% refund (excluding the $100 insurance cost). I came to find out, after talking to a representative, that we could only get a refund on most of the trip. So, for me to cancel a trip, I have to pay $475 on top of the $100 I had to pay for the insurance and the $100 to change the reservations? This is absolutely ridiculous. If that's the case, what's the reason in buying the insurance?

I found a trip through Priceline for $1765 for 6 nights from April 28-May 4. He sent the Priceline information to them through an email for a price match and was told he couldn't because it was for another hotel. He then called and talked to a representative who was really rude and did not want to hear anything about it. He was then put on hold and then hung up on. He was able to get the reservations changed (with a $50/person charge) to stay at the nicer hotel for $2000 and again for only 5 days (which he just noticed a few minutes ago).

I just looked up the vacation package again through Priceline and was able to find yet another vacation package for $1900 for 6 days. On their site, they mention they have the "best internet rate guarantee" and "price match" which they will "beat by $1 and give you a personal promo code for $150 that you can use..." Nowhere on the site does it say that the price match and rate guarantee is only on the first reservation you make. Their site also says "This ensures that you will receive the lowest prices for vacation packages anywhere on the web."

So far, my husband has tried to talk to 3 representatives, and the last one has been the only helpful one. I don't understand why this company isn't abiding by their own principles. By the way, the site also mentions that they have the best customer service. Not only is the $2000 the best deal we were given, but this is supposed to be with a military discount. It is very important for us to have a fun time on this trip, but we haven't even left yet and I feel like we are being had by the "words" of this company's mission statement. I travel all the time, and this is by far the worst experience I have had with a travel company.

We had booked a vacation in September due to a wedding we were to be a part of in the Bahamas. We were not informed that a passport was "required" for our 4 year old daughter. We do not travel outside of the country and don't know many who do. We flew from PA to FL only to be told that we could not board the plane to the Bahamas due to our daughter not having a passport. We had her Birth Certificate and Social Security card in hand. We then called Cheap Caribbean who could have cared less. We were stranded in the FL airport for the next 6 hours with nowhere to go and no money. We contacted family and used their credit card to remain in FL until our return flight home.

In booking our Bahamas trip through a travel agency, we expected the agency to inform us of everything that was needed and if they had failed to do so that they would be held responsible. Cheap Caribbean washed their hands of us as soon as they received their money. I was then told by Cheap Caribbean that the only way we could get any of our money back was to contact the airlines directly to try and get that refund. I took this upon myself and spent the last few months attempting to get a refund.

Finally, the airlines got back to me saying they refunded our credit card when in reality they had refunded Cheap Caribbean. Again, I contacted Cheap Caribbean and they told me that I was never going to get any money from them ever. I was told to "save my breath and time" as I was never going to get what I wanted. They offered me a credit to use for a vacation that would expire in April 2012 (only 2 months away). I just had a baby last month and I am breastfeeding. I can't even travel until a year from now. This whole experience has left us so angry and upset. This company is out for themselves and they benefit from their customers misfortune. Beyond disappointed!

After you booked with them, they make it clear that they do not have any responsibility to you for any issues you may have (flight, hotel issues). They will charge you significant fees to address concerns that if you were to deal with the vendors directly would easily (and without the extra $$$) be resolved. It ties your hands and I suspect, makes you more likely to receive poor service from airlines etc. as they know Cheapcaribbean is the only contact they will deal with and the extra tacked on fees means they will likely not be dealing with you. It is a shake down.

I booked a trip to Puerto Rico through CheapCaribbean. I was suppose to leave on 1/18 and return on 1/22. I purchased the "cancel for any reason special insurance" thinking it was a cancel for any reason insurance plan. It's more like an insurance scam!

So on the Friday five days before the trip, I called CheapCaribbean and spoke with Michael, an agent. I explained to him that I may need to move the entire trip forward an additional two weeks because of work related issues. He said, "Good news, Mr. C, you have the 'cancel for any reason insurance scam'"-- I mean plan. He put me on hold while he allegedly checked with the resort and returned to the phone telling me that a credit of $1,320.83 would be the amount remaining in credit for a later date. The loss would be approximately $200. He also said that I have until Tuesday to cancel the resort.

When I called at 9:45 Monday morning almost 48 hours before my flight to officially cancel, I was told I am in the penalty period. When I asked if the records were noted that I called on Friday, she said they were and that they would check the recorded conversation and get back to me in regards to the conversation and if in fact I was given the improper information about Tuesday being the cut off date. I was sure after they heard what their agent said they would reverse the penalty. After all, isn't that the proper thing to do?

When they finally called back, they informed me that the cancel for any reason scam/plan was going to cost me $800 in resort fees and Jetblue fees. When I demanded to hear the conversation between the agent and I, she said she will put in a request but she said it does not matter what he said. I checked the agreement box to the terms when I booked the flight and that's all that matters. I explained to the agent and asked who reads almost 12 pages of legal non-sense when you purchase the "cancel for any reason plan"? To make a long story short, I booked an almost $1,600 four day trip and paid an additional $115 for insurance and it still cost me $800 in fees.

I think that this company is in the business of scamming people and once they have your credit card and money they care less about the results of your trip or bookings made through their site. I would like this claim investigated because regardless of what the agreement said, their agent gave me improper information on the cancellation time required to avoid a penalty and at the end of the day, my decision not to cancel at that moment was predicated on the data that Michael gave me. Had he told me I needed to cancel by Saturday to avoid those fees, I would have done so right while I was on the phone with him.

I had to cancel a trip flying to Puerto Plata Dominican Republic last year on Feb 13, 2010. I was flying on Jet Blue. I was given one year to use a Cheap Caribbean credit voucher good for $523.72 toward a future flight. I have been trying to use this voucher and as of Feb 2, 2011, I have not been able to book a flight with my voucher with Cheap Caribbean and Jet Blue. I was told by Cheap Caribbean last week when I finally got a person on the phone, who again told me to that this is not their problem that I must again contact Jet Blue.

When I persisted that Cheap Caribbean needed to make the reservation, then was I told they would do me a favor that Jet Blue was too lazy. I then thought as the representative took my information flight time and the day to fly out etc, I had a flight booked. Now all I needed was for Cheap Caribbean to email to me a confirmation that I was booked to fly from JFK NY to West Palm Beach, FL. When I did not receive a confirmation, I tried again to contact Cheap Caribbean, to no avail. I then contacted Jet Blue and was told I do not hold a reservation for this Sat Feb 5, 2011. So far I have not been able to book a flight because Cheap Caribbean and Jet Blue keep passing the buck. If I don't use the voucher by Feb 13 the voucher expires, I stand to lose my $523.72. Again Cheap Caribbean are the people at fault in this matter, they hold my money and if I don't use the voucher and be back in NY by Feb 13, Cheap Caribbean gets to keep my $523.72. That is very sad.

I made a reservation in haste. I had immediate 'buyer remorse' as travel arrangements required stop over in CHI from DTW in the middle of the winter. When informed, my husband was furious. I called Cheap Caribbean within 2 hours (grace period?). I was informed that it was not possible to cancel. Please help.

I am very disappointed in a situation with two bookings with CheapCaribbean.com. The car service to the airport in Nassau never showed up. I had to take a taxi and nearly missed my flight. Now, I've had to make about 6 phone calls to try and get my money back for the car transfers. This service is ridiculous. I paid CheapCaribbean.com you should be providing me with a refund immediately.

We contacted Cheap Caribbean via their website's complaint process on July 19 at 9:15am regarding the terrible service, food, cleanliness of our room, safety of the resort and the misrepresentation of the hotel that we received by reading their website. The hotel was nowhere near a 4 star resort. The food was not edible; our room was not ready when we arrived which was around 5pm. My wife got very sick after the first night of dinner and also slipped on the very wet floor in the lobby. I could go on and on but there are too many items to list.

Bottom-line, their website misrepresented the hotel by saying it was a 4 star resort. At a 4 star resort you should not have to worry about the food, the room being dirty, service, etc. On July 19, I spoke with the General Manager about them waiving the cancellation fee and they agreed. We called Cheap Caribbean to tell them that they were waiving the fee but we did not hear back from them until July 21 after 5pm and by that time we were leaving 36 hours. I have since called them and did admit that they should have given us the offer of changing resorts which was never given to us. I would like some compensation back from our terrible experience with this company. My wife got sick from the food. My slipped on wet floors

I hope you can be of assistance, or refer me to someone who can help. This has now been going on for six months. I had booked a vacation through CheapCaribbean.com, on 07/22/2009. I booked the trip far in advance and you never know what may happen. I took the insurance to be safe. The insurance is the "cancel for any reason and receive 75%" as long as it is cancelled two days prior to the start of the trip.

Unfortunately, I had to cancel the trip. My boyfriend had to suddenly relocate for work over 3,000 miles away a week before we were to go on this trip. We reviewed the documentation numerous times and was unclear on what needed to be done. In the documentation, it states if you need assistance, call 1-800-888-7292. I called this number and explained that I needed to cancel the trip and was not sure of what I needed to do in order to cancel the trip and get the 75% back from the insurance. They sent me a document by email that I immediately reviewed and filled in with all the documentation that was requested and returned it immediately. That was on 11/16/2009.

My trip was to start on 11/23/2009. The next time I had any communication was a call on 12/07/2009 from TripMate.com informing me that I never canceled my trip. I immediately called CheapCaribbean.com and was told that this is an ongoing issue. That they had spoken to TripMate.com about communicating with the customer, and that I had nothing to worry about.

I have now been denied twice when attempting to collect the 75% of the trip as the policy stated. Nowhere is it clear in any of the documentation that I have received what the steps are in order to get your money. This is clearly a case of deception on the part of both CheapCaribbean.com and TripMate.com. They really should not be allowed to do this to customers and get away with it. I am clearly not the first person that this has happened to and believe me, I am learning a very expensive lesson. This is a financial burden and loss that I am being forced to accept.

Initially I called CheapCarribean.com for a vacation about an advertisement for discounted prices at the Atlantis Paradise Island and was passed off to Beth McNulty. We are celebrating our first anniversary and wanted a short trip. She never returned my phone call. So I again called Cheap Caribbean and spoke with Judy Gold and she pulled a switch to the other property called the Bahamas Breezes where she said she stays for free.

Basically we were shopping Cheap Caribbean for a low cost spring vacation and I talked to Judy Gold about the initial package Atlantis and then was switched to Bahamas Breeze. We were looking originally from traveling from March 9th a Sunday to the 13th but they juggled the dates also. Thursday we called again and found Judy was out of the office and was passed off to Morina to explore scheduling the trip that Judy presented. She asked us all kinds of questions and we were interested but wanted to inquire about all aspects to see if it compared favorably to Atlantis. We were told our credit card was required hold of the property and the price.

We wanted to discuss it further and check with our work to see if we could both take off from our jobs. We thanked her for her help. We did not know that and she put the card through We did not want to go that far at that time. We still were looking. The next day I called and the supervisor said the recording sounded like I was genuinely interested and would not reverse the charge. We tried to dispute this with American Express and they were not able to win the dispute as Cheap Carribean.Com tailored the documents to look as they wanted. We did not sign anything and they are keeping our money for a vacation we never booked. We just wanted to put a temporary hold while we looked at others. They are holding $2,563.18 of

me and my wifes money!! Help Please!!!!

Cheap Caribbean shuffled us from person to person changing hotles, dates, and costs. We wanted only to hold? a reservation at a price while we discussed it. Further, they booked the trip, against our wishes they told us we owed $400.00 in penalties with the balance being held as credit. We were scammed from the start. We have repeatedly asked for a full refund but have been refused. Also they are harassing us with emails of promotions and we asked them on several occasions to stop and we have their word in writing that they would take us off their list. However, they lied, and have continued to harass us with advertisements and emails.

By the time i go thru costoms and luggage it will be next morning.