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A few of the more recent complaints ... mr of cumbria, United Kingdom June 14, 2009 We were on a cruise to the panama canal on 13th april on celebrity mercury.On the day of disembarkation we were asked to assemble in the theatre after immigration cleared us which was 8 30 am.Our flight was 11 30 am so we had plenty of time to disembark in san diego as we knew the airport was not far from the harbour.We waited and waited and told the representative in the theatre about our flight and she told us not to worry as we would not miss our flight.We started to get anxious at 11 o, clock and they still told us we would not miss our flight. We were not allowed off the ship untill after 1 pm.We told them we had missed the flight and they said make your way to the airport and they will sort out a flight.We hadn,t a clue were we were and when we got to the airport we could,nt get a flight for another 2 days as there were other passengers in the same situation as us.We got a hotel number from the airport helpdesk and we went there and we had to pay for 2 nights accomodation.My husband had to phone work as he was due to start back the next day.We phoned home as my 89 year old mother was ill with worry.My son was worried as the swine flu had just broke out and we had been to acapulco on the cruise.My husband was stressed out with the whole affair.To cut a long story short when we arrived home we contacted jetlinecruise who we booked through and they forwarded our complaint to royal carribean cruiseline. From which we waited 28 days for them to tell us it was nothing to do with them it was out of their control.The immigration was slow and that is why hundreds of people missed their flights.Surely they knew how many people had to go through immigration and should have started ealier this is not the first cruise they had ever done they have done hundreds.They took our money and got us off the ship after everybody missing flights and nowhere to stay that night and couldn,t care less.We had some 80 year old passengers following us they hadn,t a clue what to do.Shame on you celebrity which way you treated us and fellow passengers.You told us other people had claimed off their own travel insurance ours is MBNA travel insurance and we are not covered for missing our flight due to slow immigratiom control.You told us we cruise only passengers our complaint is with the cruisline not the flights. We were booked with u s airlines and they were brilliant with us but we knew other passengers were on another airline and they had to pay a lot of money to get a flight home.You said sorry but that doesn,t help one bit as we were stressed out and have had to pay a lot of money through no fault of our own.Celebrity behaved disgracefully towards all the passengers at the end of the cruise i am sure none of us will ever forget the way we have been treated badly by them.Shame on you celebrity. Peter of Bobcaygeon, ON April 6, 2009
Nicholas of Damascus, MD March 16, 2009
Maria Perez-Rodriguez of Juana DÃaz Puerto Rico, OTHER March 4, 2009
Hughretta of Jersey City, NJ February 24, 2009
Joy of Bridgman, MI February 17, 2009
The primary amenity I use on a cruise ship is the jogging track. I received no prior notice that the jogging track would not be available on this cruise, but arrived to find it roped off and its use forbidden. The ships recreation deck was festooned with ugly plastic sheeting and duct tape. While the decks unquestionably needed resurfacing, my objection is that this was done DURING the cruise with no prior notice to the passengers, no chance to reschedule onto another cruise or cruise line that wasnt under construction, and no reasonable remedy for the passengers. After I filed an Attention to Detail? form about the problem, notices began appearing in the daily bulletins advising people to use the indoor treadmills instead. That is not a satisfactory remedy for passengers who purchased a cruise in a warm climate in order to be outdoors. If I had wanted to exercise on a treadmill, I could have done so much more cheaply by staying in my basement in Michigan! The result of the remodeling was an unsightly mess that looked more like an unmended effect of Hurricane Katrina--certainly not like a luxury? cruise. Staff were profusely apologetic about the mess, but either unwilling or unable to discuss compensation for the deception about the condition of the ship or the deprivation of advertised amenities. When people attempted to use the deck on aft 14 for exercise, the cruise line posted security guards up there to stop us and we were told that the noise of our footsteps was disturbing the high-paying suite passengers immediately below! That aft deck was also blockaded with large numbers of jumbled deck chairs on the stern side making passage almost impossible and also by a garden hose frequently stretched across the deck and apparently used to wash the glass roof of the indoor pool area. Much of the ship seemed similarly either under construction or in great need of work. The interior stairwells (which many of us were using to try to increase our exercise levels) were frequently being blocked off and recarpeted in unpredictable patterns. Many doorways and exterior stairwells in public areas were blocked during the cruise. The interior of my stateroom? also did not befit anything claimed to be a luxury cruise. I found it difficult to photograph the vile brown stains on the toilet seat, the vacuum flush system that occasionally wouldnt work, and the sink that drained impossibly slowly--but the rust and peeling paint are most obvious. Peter of Park Ridge, IL December 16, 2008
HOW LONG will CC be allowed to DISREGARD the great american ADA-law (Americans with Disabilities Act, that George HW Bush the older introduced year 1990 with the words Let the shameful wall of exclusion finally come tumbling down!)? I am a captains club member at CC (nbr: 721058827 ) and have cruised with them MAY 2007 on CC-ship 'Infinity' in Alaska (=also part of USA so ADA de facto applies there), and will cruise with them dec 7,2008 from Sydney Australia with several stops in Australia (which has a law similar to ADA*), before going to New Zealand. 2 main things with going on a cruise is a)using the onboard jacuzzis and swimming pools b) shore excursions HERES MY PROBLEMS WITH CC AND WHY ALL PEOPLE WHO USE WHEELCHAIRS SHOULD GET A MINIMUM OF USD 600 BACK PER CC TRIP: * the ship Infintiy's jacuzzis and swimmingpools where totally inaccessible (that violates ADA law, and either way should entitle people who use wheelchairs to get monay back)- I don't know if Milennium is any better BUT i hope it's better! *CC shore excursion broschure / pdf on neither aforementioned cruises has ANY info on wheelchair accesible tours, seems like NO (ZERO) excursions can be done if you use a wheelchair. NOT BEING ABLE TO PREBUY EXCURSIONS ONLINE LIKE 'ABLE-BODIED' PERSONS AND NOT ARRANGING SHORE EXCURSIONS FOR PEOPLE W DISABILITIES IS DISCRIMINATION AND ILLEGAL - SEE ADA-LAW AND AUSTRALIAS EQIVALENT LAW**! (Look at ANY six-flags, Disney or other theme park in USA - their broschures and themeparkmaps have CLEAR HANDICAP INDICATORS OF WHAT YOU CAN DO REMAINING SEATED IN YOUR WHEELIE, AND WHAT YOU CAN DO MORE IF YOU CAN TRANSFER) * CC shore excursions doesnt answer emails/faxes - didnt before Alaska cruise last year, dont this year before Australia- SO PEOPLE WITH DISABILITIES CANT PLAN AHEAD AND REMAIN IN THE HANDS OF THE ONBOARD 'GOOD-WILL' OF EXCURSION DESK PERSONELS ABILITIES TO ONCE THE CRUISE STARTED MAYBE ARRANGE A FEW SPECIAL NEEDS EXCURSIONS.. The way it should be: Due to ADA and Australias equivalent the entire ship should be accessible (incl jaccuzzies n swim pools). Shore Excursion brochures/pdf-files should have indicators for special needs JUST LIKE DISNEY & CO. AND THERE SHOULD BE SPECIAL NEEDS EXCURSIONS PLANNED & COMMUNICATED WAY BEFORE THE CRUISE STARTS, so people w disabilites hav equal chance to plan their own excursions beforehand. NO, the argument that all countries don't have ADA-type laws isn't valid. Alaska obeys under ADA! Australia has ADA-type law! The shore excursion broschure come from US company CC thus obeying under ADA law! US CC ships have to obey ADA law wherever they are worldwide (ruled by US courts). ** its illegal for australian tour companies to discriminate against for example people who use wheelchairs (even Lonely Planet Australia 2009 says so! pg 1004 and yes that would be UNs textbook definition of discrimination!) i can, helped by my helper, get in and out of front passenger seat of a low car or SUV, and with a little help also from someone else, easily get in the helo (HELICOPTER), like last year when i - heloed over grand canyon and mendenhall glaciers in USA ( who have the same type of antidiscrimination-law as Australia, there it's called ADA- Americans w Disabilities Act)I wrote my thesis in University abt this, title inaccessibilty is discrimination. David M. Adelberg of Falls Church, VA October 11, 2008
Celebrity used a container port in Liverno, .... presumably to save money. Therefore, either they should refund any excess port charges paid or they should be totally responsible for letting you get off the ship and out of the port. This problem did not occur anywhere else in the 14 day European trip including at other ports in Italy. Deb of Everett, WA August 23, 2008
Judith of Batavia, IL August 14, 2008
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