Celebrity Cruises

Once on ship, it was proudly announced the Celebrity Equinox recently changed to a non-smoking ship. Being a cigar smoker who selected an inside room with no view or Veranda, learning that for 11 Night Ultimate Caribbean Cruise just wonderful. I did not see this proud announcement in the Celebrity Equinox product offering! If we had, there would be no way we would spend $4,000 for this treat of being on a non-smoking ship.

To be fair, cigar smoking was allowed in a small, unprotected section on the 15 deck aft. No smoking allowed means no cigar lounge for relaxing or entertainment something we were looking forward to. Sailing at 24 knots in to an x-factor head wind made me ill where our 11 Night Ultimate Caribbean Cruise turned in to a 10 day/night trip into hell. I came down with pneumonia one day after the cruise started costing us $3,000 in emergency medical expenses. I would like Celebrity Cruise Line to fully refund to me $7,200 spent on this 11 Night nightmare.

We were a group of 8 traveling, unaware that this was the last cruise for the Summit, before dry dock for refurbishing. The ship was tired, and in need of repair, the service as well. Charging the going rate was not fair under these circumstances. We were herded off rapidly, like cattle, in order for the crew to take over our cabins. I feel each person in our group should be compensated accordingly, and I might add, I was not happy with the Air Canada flight either. The washrooms were disgusting.

We were on Celebrity Silhouette 12/12/2011-12/24/2011. I received a credit card statement with Celebrity Silhouette cruise charges and was over charged. Being cautious, I asked for the statement the night before leaving the ship. I called Celebrity Customer Service and was told that I was charged for taking something out of the room. I am not a first time cruiser and never took anything (didn't even use the toiletries provided, I had my own). Celebrity Customer Service needs to contact the ship, to find out what was taken and let me know.

Meanwhile, I am being accused of being a thief by my favorite cruise line. The charge is $149 but it could be any amount they want, they can say anything and you can't defend yourself and have no proof that you did not steal anything. This is disgusting practice and if there were any problems after we left the ship, we should have been contacted.

My family and I went on a Celebrity Cruise. We booked a cabin for 3 and the cabin was for only 2 persons. There were only 2 life jackets and we had to sleep like dogs, crawling in and out of the beds and the bathroom was full of rust and mildew. I tried to get refund but Celebrity refuses. All government agencies refuse to help me. How can this company get away with this? They hold you captive on the ship and nobody can do anything.

We just returned from a 10-day cruise on Celebrity Equinox. We booked on this line after hearing such rave reviews that Celebrity was much better. This was our seventh cruise and it was anything but a step up. Celebrity should be ashamed at the level of service and quality of food served on their ships. However, if you like to drink, there are plenty of bars and the service in them is great. Not what we like to do so they didn't provide us with any benefit. The quality of entertainment, with the exception of two acts, was substandard. I decided to chat with folks along the way during this cruise and everyone I talked to was sorely disappointed, complaining during this cruise.

As an added insult, we were basically held hostage by a shore excursion operator in Dominica who would not return to dock when asked by the attendees. The weather was bad--extremely high winds and waves--so it was again on Celebrity to have cancelled the excursion for customer safety. I can assure you, as being one that got soaked as a wave came over the bow of the boat, if it was extremely unsafe.

We had such a bad experience on Celebrity that we have decided that we are done with cruises. I will give Celebrity two high points to be fair--the nonsmoking policy inside the ship areas and the specialty restaurant named Murano. And to add insult to the injury, my husband contacted a flu virus while on board ship that started a couple of days before disembarkation on the 17th and he is still ill as of the 21st.

Celebrity Century canceled in Villefranche, due to major mechanical problems. Rudders & life boat cranes inoperative. Passengers bused to Barcelona (port of embarkation) 10 1/2 hr ride from Nice France. Dumped in Barcelona and told we were on our own to fend for ourselves.

Cruise began Oct 13th-Oct 25th 2010. Canceled Oct 14th in Villefrance harbor. Cruise price refunded, which was a no-brainer, since we did not Cruise but 1 overnight. Celebrity gave on-board credit @350.00 US per person and after months of dispute, mailings of requested bills for our stay in Europe (Car rental, hotel, gas/tolls, meals).

Ms. ** informed me on Dec 20th that the 350.00 US per person given fulfilled Celebrity's responsibility. Celebrity claims once we were off the ship, their responsibility ended.

We did not get off the ship of our own accord, we were told we had to get off the ship. Expenses incurred in Euro for our stay in Europe until Oct 25th, the scheduled day of disembarkation of our contracted cruise. Stays at 3 star hotels, which included continental breakfast, only dinner charges sent to Celebrity. No alcoholic beverage charges.

Discounted car rental, gas and tolls were all denied by Ms. **. She stated on the advise of Celebrity's legal department our claims were denied.

We are a party of 4, family members booked on Celebrity Century's Cruise. Expenses incurred in Euro due to their major mechanical problem or lack of maintenance thereof, was approximately 4,500 US dollars with the Euro conversion. I am in possession of all receipts, since credit cards were used to keep track of our expenses.

Ms. ** at Celebrity's Executive Customer Service is also in possession of copies of our receipts, which incidentally she has not returned to me as per my request. It is my suspicion that Celebrity will use passengers requested receipts to bill their insurance company and re-coop some of their expenses?

Celebrity belongs in the "hall of shame" for their total lack of acknowledgement of their company's responsibility to their passengers. Americans are at their mercy, since our maritime laws applying to cruise ships, cover us if we leave from a US port. Celebrity Century Ship is registered in Malta.

I booked the cruise because it seemed like the best way to celebrate the once-in-a-lifetime winter solstice total lunar eclipse which began at 2:41am on December 21, 2010. My plan to occupy myself during the hours leading to the eclipse at the casino was met with the casino closing down at about 1 am. I voiced my disappointment to the lady who seemed to be in charge and she suggested I go to one of the bars during my wait and provided me with 2 drink vouchers. I discovered all the bars were closed except the Hemisphere Lounge which was in the process of closing so I used the vouchers and got 2 Long Island ice teas.

I met a few others at the lounge who seemed interested in experiencing the eclipse. They were hungry so we went to the dining area and discovered there was no food available there. All the others lost interest in waiting without entertainment, food or drinks and called it a night leaving me alone. After experiencing the eclipse by myself, I was feeling saddened and extremely disappointed by the total lack of social amenities so I went to the Guest Relations desk and requested that my dissatisfaction be passed along to Celebrity's corporate office. The young lady there seemed unsympathetic and said I should just go to bed. I attempted to do just that but sleep would not come.

By this time it was only a few hours before we were due to arrive in Key West. I knew from past experience that it takes literally no effort at all to find camaraderie there and I prepared myself to go ashore. I returned to the Guest Relations area prepared to wait until debarking instructions were given. When asked why I had returned, I explained that I was feeling too blue to sleep. The person at Guest Relations asked if there was anything they could do and I asked if I could get a hug, and then the non-contact policy for all employees was explained to me. It seemed like mere moments later when a man approached me saying he was with ship security and asked me to accompany him to the medical area so I complied. After a lengthy wait, two women entered the area and one of them said she was a nurse and asked if I'd be willing to answer some questions.

I was as open and honest as I could be, even going so far as to explain my family of origin and how it had cultural differences due to both of my parents being deaf. After what seemed like hours the lady who identified herself as a nurse left the area. I wanted to have a smoke in the smoking area and as I walked out the door, the man from security grabbed the backpack I was wearing and pulled so hard one of the straps broke. A different person from security was out there and asked what was happening. I explained my desire to have a smoke and he told the other guy that it would be fine and he accompanied me.

After a 5-minute smoke break, I agreed to return to the medical area where there was a uniformed policeman who asked me to follow him so I did. I was puzzled when escorted me off the ship and into the back of a squad car which brought me to the emergency room at the local hospital. I consented to have blood tests done and after about 4 hours, I asked the policeman when I would be allowed to re-board the cruise ship. He explained that the cruise nurse had Baker-Acted me and that I would next be taken to a psychiatric hospital for a one to three-day evaluation. Once I was at the psychiatric facility I had to wait until well into the evening for the physician to begin the evaluation process which lasted about an hour. Afterwards the doctor told me there was no reason for my involuntary commitment and offered me the choice of leaving and seeking lodging in Key West or remaining there until the morning when public transportation would be available to take me home.

As I was leaving the dePoo Medical Building, I was given a slip of paper with the name and phone number of Monica ** and was informed she was with Celebrity and had tried to contact me. After I arrived home and charged my phone, I called her. After I explained everything that happened and how blue I was feeling concerning my experience with Celebrity, she said that she was sorry I felt that way. The malicious action of the cruise ship employees seems totally appalling. I'm very concerned that what happened to me could very well happen to some other traveler who finds something that's not to their liking. I'm an extremely spiritual man. I take exceptionally good care of myself and always strive to be as supportive as possible towards the well-being of everyone I encounter.

Prior to initiating the Baker Act, there must be evidence that the person has a mental illness (as defined in the Baker Act) and is a harm to self, harm to others, or self-neglectful (as defined in the Baker Act). It is not only wrong, it's unlawful to indiscriminately use it otherwise. Celebrity was highly recommended by my friends. I'd like there to be a peaceful resolution to this ordeal so that in the future I might enjoy the pleasant type of experience I had originally anticipated with their company.

We are a party of 4 (four) traveled to Barcelona for our long awaited Mediterranean Cruise on October 13th, 2010. At the 1st stop in Villefrance at approximately 1015PM (2 hours after scheduled departure from Port) the captain came on the loudspeaker to tell the passengers the Cruise was cancelled due to a damaged rudder, however, he failed to tell all, about the inoperative cranes of the 2 life boats that were left jutting out on the side of the ship which they were unable to move either way.

Mass confusion on board the ship, limited information ( if any) being received from their Corporate Headquarters.

Late Wednesday night, passengers were told they would be sending everyone (along with their luggage) by water Taxi to the Port in Nice, since Villefranche was a tender Port, with no dock to accommodate 2 thousand passengers. An announcement was made, we were to await an announcement as to when we will place the bags outside our cabin for pick up and water taxi transport.

That announcement did not come until 12 midnight, as we anxiously awaited instructions. Celebrity then placed us on a Bus for a 10 1/2 hour ride, back to our point of origin, which was Barcelona. They then seemingly patted us on the butt and hundreds of passengers were left to muddle through how to salvage their vacation or to go back to their homes in the US and other countries.

We are 4 family members, one being handicapped, together decided not to let Celebrity's major mechanical problem on the Century Ship, disrupt our long awaited vacation in Europe.

We continued our vacation by Rental Car thru France and Spain at a tremendous economical expense, the Euro exchange being at approximately E 145 to one American Dollar. Upon our return home to the US, Certified Letters were sent to Daniel F. ** and Richard F. **, executive officers of Celebrity Cruises.

We received a full refund paid for the cruise, which is a no-brainer, since we didn't go any where. They are attempted to entice us with a mere 25% discount on a future Cruise, which is totally unacceptable and no compensation for any of our additional expenses incurred, due to their Mechanical Failure. To date (November 11th, 2010) we have not, I repeat "Have Not" received any responses from Celebrity Cruises.

All additional expenses and paperwork was mailed to above officers and still "No response" Celebrity Cruise Lines and their Executive Officers arrogance seem to prevail. My letters for (party of 4) were sent Certified Mail, Return Receipt which they received last week.

Additional letters will be sent out on Monday AM (Nov 15) and we plan to copy other US State Agencies on my correspondence. I request communication from Celebrity Cruises, so we can all reach a desirable conclusion to our mishap caused by Celebrity Cruises Mechanical Failure of their ship "Century" It certainly was The Odyssey of the Century."

Celebrity needs to communicate with their customers needs and not decide what they feel is right for the customers and what is the least expensive course of action for them. Communication by celebrity Cruise's Corporate Customer Service is of the essence on this matter

First, a caveat. I never had the privilege of setting foot aboard a Celebrity ship, and that is my problem. My wife and I booked a Mediterranean cruise aboard the Celebrity Equinox to celebrate our 25th anniversary. We booked (and paid a deposit) a year in advance because we stumbled across an exceptional value. The cost of this 12-day cruise with a balcony room was less than the current prices for similar cruises with interior rooms. Apparently, Celebrity feared a declining market in a tough economy.

However, about a month later, a Celebrity representative phoned to inform me that our cruise had been canceled. Only she insisted that it was not actually canceled but merely a change of itinerary. The cruise was now bound for the Caribbean. Celebrity did refund our deposit, after some insistence on my part that a "change in itinerary" to a different part of the world is really a cancellation of our cruise.

We also did not appreciate the attitude of the various people we spoke with on the phone. One gentleman from Celebrity's corporate customer relations department described what he felt was the mindset of the ideal cruise passenger easy going, flexible, and laid back. He was implying that Celebrity didn't want me for a passenger because I'm feisty and don't tolerate it when I feel someone is taking advantage of me. But the woman who informed us of the cancellation was worse. She thought she was being cute with her good news/bad news bit (bad news our itinerary changed, good news we're going to love the beautiful Caribbean).

We ended up finding a very similar cruise on board the Ruby Princess and we had a wonderful time, although it did it cost us quite a bit more. I would have let this matter go except for one thing. We saw the Celebrity Equinox docked right next to the Ruby in Athens. It turned out that it had sailed as per its original itinerary. I wrote to and phoned Celebrity trying to find out what happened. Had they lied to us about the supposed "change in itinerary"? Or was it changed, but then re-instated to the original itinerary? If the latter, then why weren't we notified and given the option to re-book at our original price?

Celebrity stonewalled us, refusing to explain how this came about. The woman I originally booked my cruise through was actually rude. She cut me off saying, "You had a wonderful time on the Ruby, so what's the problem?" Although I was polite and only trying to find out why I was told our cruise was canceled when in fact it had not been, she grew increasingly rude and then hung up on me.

When I wrote a letter of complaint to the CEO, Celebrity sent a generic letter offering their apologies that we were unsatisfied with our "experience *aboard* the Equinox" (shows how much attention they paid to my letter).

Here's what I think happened: Celebrity decided that the offer that we and probably dozens of others got was way too good and used very shady business tactics to wriggle their way out of it. Now mind you, that is speculation on my part, but it is the one explanation that makes the most sense to me. Therefore, I consider Celebrity's actions to be at best inept and inconsiderate, and at worst unethical and perhaps illegal.

This may seem trivial to some but not to our party. We just returned from a cruise on the ecstasy from Galveston Tex. to Cozumel & Progresso. The dining experience left a lot to be desired both in the buffet, breakfast. Small food selection, lunch the same, then dining in the Windsong, formal dining room. No problem with food, however all in our group dressed accordingly, even my two 9year old grandsons. For instance on the Captain's dinner which to our understanding was to be formal, which again my grandsons were in suits & ties, there were a number of other guest's in jeans, t-shirts, & baseball caps. Plus a few in shorts & thongs, even one in bib overalls. In our group the ladies were in evening gowns, men, including 9 year olds in suits & ties.

Even leaving dinner the last night of the cruise saw the Matre 'D talking to a couple both in shorts, t-shirts, & ball caps, telling them how he hoped everything was to their satisfaction. We were understanding the term formal for the Captains Dinner & business casual other night's did not mean "biker bar" attire. Plus in the Panorama buffet which adjoins a pool we saw several young people in bathing suits, girls in skimpy thongs & boys in small Speedos. This isn't out first Celebrity Cruise & probably won't be our last but we probably won't go on the Ecstasy again. Very bad experience. Indecently, we are not a bunch of old prudes, in fact just the opposite. We are biker's ourselves plus I'm a race car driver but even our children were turned off by what we experienced on this cruise.

I and my girlfriend took a cruise on the Celebrity Solstice on 7-11-10 to 7-18-10.We paid extra for the Aqua class to be able to receive upgraded meals in their specialty restaurant. I have an allergy to nuts and need extreme medical attention if I ingested them. The meals on the ship had an average of near 50% nuts in their entrees which limited my selection. On top of that, they included nuts in their recipes in many situations without listing them. For example, the waiter mentioned to me that the Pesta sauce was made with tree nuts, As a result, I was forced to eat my meals in the main dining room and relegated to eating only certain types of food.

I complained to customer relations and was told that I should have made the cruise line aware of my problem prior to boarding. The waiters on bored tried their best but didn't exactly have a command of the English language. I would never go on another Celebrity Cruise in my life, and I felt their response to be totally lacking compassion and the customer services agent to be very condescending in her response to my concerns.

After much deep thought and consideration, I feel you should hear about my Celebrity Cruise vacation. Where do I start? Let's start with the knowledge I booked with Celebrity Cruise Line based on a good friend's recommendation. I was informed that if I enjoyed my other cruises, namely Carnival, as much as I had expressed, then I needed to travel with what they believed to be the "cream of the crop". Well, I did not get that impression, service or respect from your cruise line at all.

I would like to take you through my vacation. April 2, boarding day, I arrived at the port with my family in tow and extremely excited! All was well until I hit the check-in desk, where I was told that I could not board because I did not bring my "marriage license". This was a total surprise to me as I thoroughly read through the pamphlet mailed to me by Celebrity and I have called on several occasions to make sure I had all my documentation in order. All I was told that all I needed was a valid driver license and my birth certification (I had my driver's license, birth cert, my social security card, birth certs for my 2 children - enough matching information to connect my names). I will also add that I checked with Home Land Security and was provided information stating my documents would be sufficient for a "loop" cruise! The agent helping me said they would check with a supervisor to see what I could do.

I was instructed to head over to the passport office to see if I can obtain an emergency passport. I had to leave the port area altogether after I paid for parking; to travel several blocks away to find out the office is closed on Saturdays after the agent assured me the office would be open. I went back to the port and asked to speak to a supervisor, I informed her that the passport office was closed and asked the question "What am I to do now?". The supervisor proceeded to tell me I could go across the street to an internet cafe and go onto the web and use a site by the name of "Intelius" at a fee of $50.00 (which should be completely reimbursed) for a background report on myself and if the report happen to show both names matching my birth certification and my driver's license, then they would see if they could get me on board.

Try to understand a few things, I am running around with 2 children, my children, that now are in tears thinking their spring break will be ruined, numerous times through security and they will not get to go on "their" first cruise. Needless to say, I once again managed to get through your company hurdles. We were exhausted! Now that day 1 of my vacation was no fun at all! We missed out on my boarding photo as well, so much for photo memories! I am currently asking myself and others, "is this discrimination of women?". Why would I need my marriage license when I have all required documents per your pamphlet and Home Land security? Also, how is it that out of hundreds of passengers, only I and two other couples had this issue? We were at the internet cafe and trying to get the information printed and the employees at the cafe were very informative.

I will not bore you with the long version but here is a brief summary of my Celebrity cruise. I was sunburned pretty bad, stopped in the store on the ship to find no aloe or other relief items. The Medical Facility was closed as it does not have the most convenient hours. So I had my husband go to Guest Services. He was told they do not have anything for sunburn. The next morning, first thing I went to Guest Services myself and the gentleman gave me a bottle of Aloe with the Celebrity logo right on it. Funny how just a few hours earlier, no one could help us. But now magically, they have aloe to offer.

On our last sea day, we wanted some entertainment so we went to the Marti Bar for trivia. The girl hosting was "Katie". We were one of the first to enter and select a seat. After the time of arrival and several other arrived to place, she (Katie) started handing out the paper and pencils. After she passed us the first time and went around the room, she came back to the front, put the paper and pencils down and grabbed the mic. I said, "we did not get a sheet of paper or pencil". Her comment was "I intentionally ignored you" and she then handed my child the paper and pencil. On several trips to the Island Cafe, the drink machines were empty or just simply closed. The coffee was cold at least 3 of the times we went to enjoy a cup.

At our first night in the dining room, our dinner took over an hour to reach our table with the couple next to us commenting us on how long it took. The Island Cafe was extremely limited in the food offerings and several stations closed or extremely long. The steward (room attendant) seem to never be around (I think I saw him 3 times during my 5 days) and the shower mat was never changed or picked up for the bathroom floor for the extent of our 5-day cruise. The walls in our cabin were dirty and dented as well as the ceiling.

Lastly, this ship did not seem to have a very friendly outgoing crew. I am very thankful this was not my first cruise because if this was the example I had to go by, I would never cruise again. I can not say I will be as generous as my friends with a high recommendation but sadly, just the opposite. My husband and I cruise annually and I am very disappointed with this entire experience. I felt strongly enough to bring this matter to your attention and I welcome the opportunity for Celebrity Cruise Lines to fix this for myself and my family. For your further consideration, I will not stop actively speaking of my horrid experience until it is address by Celebrity. Finally, I would like to thank the Celebrity and crew for a not so fun spring break.

We attempted to change our gratuity as stated we could in the ships material both prior to sailing and in our stateroom. Because we selected flexible dining, we were told we could not do that. Why, I ask. Because they could not determine who should get the gratuity if it were reduced. The amount would not make any difference it would seem, you divide what you get. I think they are attempting to keep passengers from reducing the amount of the gratuity if bad service is received which is the case here. I was called by someone in the department and accused of using foul language in my discussion with the clerk at the desk.

Not the case but appeared to be an act of intimidation designed to shut me up. I shall retain a lawyer to deal with this insulting behavior. With witnesses near by there was no foul language used, only my attempt to figure out why they were stonewalling me on this petty issue. Evidently, it is a ships policy that needs review and because of their inflexibility we will not have the opportunity to spend thousands of dollars with them again deciding to switch to Regents Cruise line. Celebrity has great food but poor customer service not to mention not enforcing a dress code in the dining area.

I think RCL stock holders would be interested to know that I have been trying all day to upgrade my reservation from an inside cabin to a balcony, but nobody in Celebrity's reservations department or corporate guest relations is interested in taking my money. I have never heard of this before. I thought Celebrity was in business to make money. In this economy, how can they have policies that prohibit customers from spending more money with them? They keep telling me that their computer won't let them do it because the rate codes are incompatible. I find it hard to believe that management can't over-ride the system. No damage resulted. I'm just upset that I am stuck with a inside cabin when I could have a balcony.

I have been a previous passenger on Celebrity Cruises and I was very disappointed in this cruise #4405112 Century 2/25/10. Although we complained of our room, we were first told nothing could be done. Then they wanted to move me to a different area and on the same deck. There were charges made to my cards which I disputed on the ship and still nothing done. I requested a final bill and was told I needed to wait until I departed the ship. I am very disappointed and believe your service and customer care has changed.

Paid in cruise charge for baggage transfer to airport. After disembarkation procedures, we were directed to a bus that would take us to airport. All luggage was thrown in a box-car type truck, and we were told it would follow us to airport. All passengers who selected and paid for baggage transfer were subjected to waiting outside the San Juan Airport (young and old alike) for this truck to deliver our baggage before we could enter airport.

My friends decided to take their own luggage and a cab. They were at airport and processed hours before us. I called Celebrity, they transferred me to Post Cruise Customer Service where I was allowed to listen to music for over a half an hour before giving up like I'm sure they hope you do. They don't care about you once you leave their ship. Give me the survey form to fill out again!

Celebrity Cruise Line was supposed to give me an on-board credit of $150 and they did not. I also got food poisoning on the ship as well as about 78% of the other passengers.

yes he did notice people wearing jeans.

I then asked him if I had been wearing
jeans what would he have done, his response was that he would have had to
check my jeans to make sure that they
fit correctly and were not torn. He then
called his superior as I was totally
taken aback at this comment. His superior informed me that his lack of
speaking English well was the reason
for the insulting comment. He also
informed me that this type of dress
would never be tolerated on the formal
night. Well, he was wrong...Most
people were dressed informally and I
did see men wearing jeans and sneakers.
The reason I am most insulted by codes
not being inforced is that I was asked
to leave the concerge lounge on a prior
cruise as I was wearing walking shorts
and my arms were exposed. This was told
to my husband and he was asked to remove

me from the lounge.

I filed a complaint
with Royal Caribbean for the insulting
comment and embarassment this caused,
besides ruining the cruise for both my
husband and myself. My husband was
wearing shorts and a baseball cap with
sneakers and that was ok. I promised
myself that I would never cruise again
but my husband insisted as I have not
been well and needed to get away. As
I do fly, cruising is the only way for
me to travel and because we reside in Florida it is convenient. When I arrived home I called Celebrity to explain the incident to there loyalty
representative and received complete
silence over the phone. Then I was told
that it would be noted in a file. Besides the horrendous service we had
and the surprise of booking a sky suite
which was dirty, dark and dingy. This
cruise made me feel worse than when I
went away. Is there any recourse a
woman has when an inappropriate and
sexist remark is made to her? I
would appreciate some help so that
other women do not suffer the indignity

that I have.

I purchased a vacation package that was to include 4 nites in Fort Lauderdale and a 3 dau and @ night Bahama Cruise. The package was to include meals at the hotel, and the cruise was supposed to include a day at the Atlantis resort. I was told they would place us in a 3-4 star resort in the Fort Lauderdale area, that was a lie.

We got put at the Ramada Plaza. 50 bucks a nite. The meals are included.....a [bad] buffet they throw together. the same food every day. it is edible but that is about it. The cruise was ok, only because we paid 149 bucks to upgrade our room. The Atlantis day they promised is for 170 additional dollars for about a six hour day. They forgot to mention that.

Basically the whole trip was a joke...don't wast your time. oh, i forgot to mention the whold time share fiasco....we got out in 2 and a half hours. i was told it was a 45 min. presentation. A lot of people we ran into were held up for or five or five hours. Its all a scam. BEWARE

As a motto, Celebrity Cruise states that they will treat you like a "star". So, I thought I would try thier cruise line last month for a cruise down to the Pananma Canal leaving from San Pedro Port. The cost was 1700 dollars and the ship was set to sail at 5:00 p.m.

Sadly, I arrived at 4:25 p.m. and was informed that just because the cruise ship leaves at 5:00 p.m. it doesn't mean that you can show up at 4:25 p.m. but at least at 3:00 p.m. two hours earlier.

Regardless, of logic I waited to see if a representative would speak with me from Celebrity. The security at the port informed me through his radio that that an employee from the ship had informed him that since the plank had been pulled there is nothing I can do.
So, I waited and waited and the ship stayed docked no doubt running thier supplies onboard and life vest drills.

I was able to check the ships manifest from San Pedro and the ship was docked until midnight. Legaly,Celebrity in small claims court would have to explain why a passenger could not be on board if the ship did not sail until midnight.

At this time, Celebrity has not contacted me or offered any apologies but has charged me for 1700 dollars although I could not board the ship.

It is very hurtful that a company acts like this towards an American citizen.

I will never use this cruise line again now that I know that they treat a passenger in this manner.

I am going to file a small claims suit against them for 1700 dollars as I have tried to pursue common inquiries with this company with no resolve.

Upon coming home, my husband had full blown Guillian Barre Syndrome which results from food poisoning. This is a serious illness which hospitalized him for 2 weeks, effected all the nerve endings and produced paralysis on his right side and in both legs. The period for recovery is 6 mths to a year. Never will we consider going on a Celebrity Cruise again.

When I arrived at JFK, I handed the agent the tickets and we were handed 2 boarding passes. I figured all would be well since everything was in the system".

Our time at sea was wonderful! The nightmare began as soon as we hit the airport to return home. The KLM airline agent told me that she could see in her system that we had reserved three seats, but could not corroborate that the third seat had actually been purchased. We were literally forced to purchase another ticket.

When I returned home I called Celebrity and imagined all would be resolved quickly. Much to my surprise I was rudely and arrogantly treated. I wrote to Mr. Hanrahan, the CEO of Celebrity Cruises, and found the top of the tree to be as arrogant as the bottom.

I also wrote to the president of KLM and there I was treated in a much better fashion.

To quote from "Northwest Customer Care: "According to the check-in agent in Amsterdam, they found the reservation for the extra seat...However, although they checked in both systems, they could not find a ticket issued for the extra seat. Our records also verify that your reservation booked by Celebrity Cruises had only two ticket numbers associated with it. To continue, the KLM staff then called Northwest in the U.S., who, in turn, called Celebrity Cruises for the ticket number in question. Celebrity Cruises was unable to provide a ticket number for the extra seat. In conclusion, all of the information you have provided, our records, and the KLM investigation concur that while Celebrity Cruises booked and charged you $1117.67 for an extra seat, they, in fact, never actually issued a ticket for this extra seat."

Would you believe that even after I sent this document to Mr. Hanrahan, CEO of Celebrity Cruises, they will still not issue me a refund? They told me to take it up with the airline. They are not remotely interested in resolving my customer experience. Having unsuccessfully attempted to resolve this issue with them directly, I now feel that my only recourse is to share my true story with others.

Needless to say, I cancelled my upcoming trip on the Eclipse, on Oct 4, 2010. As a Select Member of Celebrity's Captain's Club, I would like [them] to understand that, although sea service is exceptional, the cruise is the whole experience. I am out $1117 and 2 months of emotional stress. They refuse to give me the money for a ticket they never generated.

Here is a list of complaints of Celebrity.

1) A bulb out in room 7017

2) Shower head gasket leak ( I fixed it room by refitting gasket in the shower head.) Room 7017

3) TV Button was sticking on TV. The remote worked but TV would turn itself off. Please do not go in

room 7017 because it appears they need more training to have a detail check list.

4) Ask for a Body pilow and did not receive one.

5) My rented tuxedo was late. Also, the Cabin Steward took my rented tuxedo and did not sign for it.

6) Also, had bad room service when given coffee instead of milk.

7) No ice on the ship on the second day on the cruise at lunch time. Over hear this from another

passenger.

8) I asked for soda and crew member and they forget i asked for soda two times. When I should my

soda card.

9 Also, I asked for extra blankets and a body pillow in my Cabin and took a long time for that when i

asked when checked in and when i book this months ago and asked for special request and denied

theme. What a great cruise when they suck at service. The service could have been better.

10) On Depature I had another crew person in are room had took my hat off the bed took with the

blankets. They were unconcern they took something out of my room. Lost and Found is joke on this

cruise and lost luggage. Also the room was locked when i went to Breakfast with my mom on the day of depature 9-18-09.

11) If travel with Celebrity Infinity becareful to not leave anything in your room for depature since they

might take your stuff and steal it. They delay you from having it for 30 days or more. Also if you have

insurance they will still delay it with travel gaurd claim is AIG.

I just want my Red Sox Hat that I got from a gift from my Brother who is fighting in Iraq.

12) Guest Relations does not care if you lose something on the ship or cabin steward take out of your

room when the door is locked.

Please convince me again to travel with celebrity Cruises since they steal something from my room. Also made the last day a night mare on Celebrity Cruises instead of nice departure from the ship.

Room was touched at 8:00am. My stuff was missing. I have a cliam with Celebrity Infinitiy.

We were on a cruise to the panama canal on 13th april on celebrity mercury.On the day of disembarkation we were asked to assemble in the theatre after immigration cleared us which was 8 30 am.Our flight was 11 30 am so we had plenty of time to disembark in san diego as we knew the airport was not far from the harbour.We waited and waited and told the representative in the theatre about our flight and she told us not to worry as we would not miss our flight.We started to get anxious at 11 o, clock and they still told us we would not miss our flight.

We were not allowed off the ship untill after 1 pm.We told them we had missed the flight and they said make your way to the airport and they will sort out a flight.We hadn,t a clue were we were and when we got to the airport we could,nt get a flight for another 2 days as there were other passengers in the same situation as us.We got a hotel number from the airport helpdesk and we went there and we had to pay for 2 nights accomodation.My husband had to phone work as he was due to start back the next day.We phoned home as my 89 year old mother was ill with worry.My son was worried as the swine flu had just broke out and we had been to acapulco on the cruise.My husband was stressed out with the whole affair.To cut a long story short when we arrived home we contacted jetlinecruise who we booked through and they forwarded our complaint to royal carribean cruiseline.

From which we waited 28 days for them to tell us it was nothing to do with them it was out of their control.The immigration was slow and that is why hundreds of people missed their flights.Surely they knew how many people had to go through immigration and should have started ealier this is not the first cruise they had ever done they have done hundreds.They took our money and got us off the ship after everybody missing flights and nowhere to stay that night and couldn,t care less.We had some 80 year old passengers following us they hadn,t a clue what to do.Shame on you celebrity which way you treated us and fellow passengers.You told us other people had claimed off their own travel insurance ours is MBNA travel insurance and we are not covered for missing our flight due to slow immigratiom control.You told us we cruise only passengers our complaint is with the cruisline not the flights.

We were booked with u s airlines and they were brilliant with us but we knew other passengers were on another airline and they had to pay a lot of money to get a flight home.You said sorry but that doesn,t help one bit as we were stressed out and have had to pay a lot of money through no fault of our own.Celebrity behaved disgracefully towards all the passengers at the end of the cruise i am sure none of us will ever forget the way we have been treated badly by them.Shame on you celebrity.

My wife and I were on the Mercury recently for a cruise to Hawaii. There was an outbreak of norovirus, and one of the santizing procedures was to spray bleach around. Many people had their clothes ruined when the spray driffed over them. We all filled in Personal Property Report forms, and left them with the personel department.

Three weeks later I have just discovered that those forms have not even got as far as the claims department! There were many features of the trip which I found unsatisfactory; the quality of the entertainment, the attitude of the entertainment director, the cracked wash basin, and the tap that came off in my hand. Disembarkation was a debacle - with a complete breakdown in the transfers to the airport. The ship's tenders were gungy.

On March 8, 2009 I set sail as part of the 7 day southern Caribbean Atlantis charter cruise from Ft. Lauderdale, Florida. At the end of the cruise I was offered by Celebrity cruise line to participate in the luggage valet program to have my luggage transported from the ship to my flight home. The cruise director and staff of Celebrity recommended this program to the passengers. The fee for the program was $20.00 plus $15.00 a bag since I was flying Airtran Airways. My feeling was I would use this program to save me the aggravation and hassle of having to check luggage in at the airport. Later I found out I was extremely wrong.

When I arrived to BWI airport in Baltimore, Maryland my luggage was not there. I waited at the baggage claim for an hour waiting to see where my luggage was. I filed a claim with Airtran Airways (006511) and also contacted Celebrity cruise line. I contacted Celebrity at approximately 4:00PM on 3/15/09 and was told I would hear something from Celebrity in a couple hours. I called Celebrity back at 9:00PM and heard a message that the offices were closed. When I woke up the next morning I still had not received a phone call from Celebrity cruise line or Airtran airway in reference to my luggage. I got up early and went to the store to pick up healthcare supplies which were packed in my luggage and I needed for work.

After spending another $20 on supplies which were in my luggage I had still not heard anything from anyone. Around 9AM I initiated contacted Celebrity cruise line since I had not heard anything. I spoke to the luggage claim department and was told that my luggage was at the port and was never shipped to my flight. The lady stated I would be contacted in a couple hours with a tracking number. I received a call at 1PM that day and received a tracking number for my luggage. I asked the gentlemen how long it would take to ship my luggage and he stated 3-5 days by UPS. I was in total shock. The gentlemen then said he could overnight it if I really needed my luggage.

Does Celebrity cruise not see a concern or an inconvenience for their customers when they loose the luggage they were responsible for? The gentlemen then stated that he would not be able to ship the bottle of alcohol that was in my luggage. This was totally mind boggling to me considering if Celebrity cruise actually shipped my luggage like they were suppose to my that it would be on my flight. The gentleman stated that they will hold it for me at the port for a couple months. I reminded the gentlemen that I reside in Maryland and can not afford a trip to Florida just to pick up a bottle of alcohol.

I called the customer service line and spoke to R. Mattu in luggage claim. R. showed little concern for my problem and said she would just file a claim for the $35. In addition she stated she would not be able to provide me with any additional compensation for the alcohol being taken from me and would just cut me off while I was talking. This post-cruise experience has been disaster and it even hurts more for the little concern that Celebrity Cruise lines shows for their passengers once they receive their money. I enjoyed my time on the cruise but the headache and now property that I am out reminds me that I will never cruise or recommend on Royal Caribbean or Celebrity.

Besides ruining my cruise experience, I am out the alcohol I purchased as well as items I needed to purchase back home while I was without my luggage.

I sailed with this cruise line from Puerto Rico on January 3-10, 2009. When I received my account statement, this cruise line charged me more that I spent. When I contact the Guest Relations of the company requesting my final account statement, I notice that they charged $42.00 on January 10, 2009 at 8:50 am in the Guest Relations Desk. At that time in that day I was on the theater of the ship waiting to be call for my turn to go out of the ship.

I send a e-mail to Mr. Willis requesting my signed received for that service or purchase and I haven't received any answer form him. The ship was de Summit, depart from Puerto Rico, January 3-10, 2009. The consequences are that they charged already to my credit card an amount that I didn't spent.

August 2006 we went to alaska on the Infinity. celebrity agent did the cruise and the airfare. when we arrived back from our cruise in Vancouver the ground transportation person was not familiar with rules of getting into the airport to drop passengers off and caused us to miss our plane. I called celebrity when they booked the air and asked would it be ample enough time to get our flight they assured me it would be(it was not). We called celebrity from the airport they did not help us at all we were transferred to several people they has the worst customer service. We had to book our flight on continental and they were nice enough to accept our ticket which celebrity had booked on Alaska airway.

My daughter booked a cruise for December 19,2008 to Hawaii due to bad weather the flight was cancelled so we could not get to california we called celebrity and informed them thay stated we cancell our cruise . We still tried to get a flight out that day but could not get a flight until Tuesday 24th which was too late.We were told we would lose all of our money $12,000 because my daughter did not take out the insurance. We called several times . They did not return our call. We sent a letter to the President of the cruise line finally we received a certificate for 1,876.00 for the 1st and 2nd person and $1,000. for the 3rd and 4th. and a expiration date on when it can be used.

I have contacted the Better Business and they had tried to help. I have called several times left messages and they are never available. They sent me certificate in faith that what the letter stated. Before they sent the certificates the agent said I could booked another cruise and pay for it. It is bad times no one has that kind of money. My daughter saved a long time for this It was her daughter graduation gift from High School. The agents are not very helpful and sometime rude in a nice way.I am sure the gave someone a upgrade on the I am very annoyed with them.

It is a lot of stress in the household. My daughter had to take a partial loan to pay for part of the trip that she will have pay back.emotional stress of my grandaughter because she could not go.

My recent cruise on Celebritys Mercury was frustrating and disappointing, principally because of what I consider to be misleading advertising and apparently grossly deferred maintenance undertaken DURING what was supposedly a luxury cruise from January 31-February 14, 2009.

The primary amenity I use on a cruise ship is the jogging track. I received no prior notice that the jogging track would not be available on this cruise, but arrived to find it roped off and its use forbidden. The ships recreation deck was festooned with ugly plastic sheeting and duct tape.

While the decks unquestionably needed resurfacing, my objection is that this was done DURING the cruise with no prior notice to the passengers, no chance to reschedule onto another cruise or cruise line that wasnt under construction, and no reasonable remedy for the passengers. After I filed an Attention to Detail? form about the problem, notices began appearing in the daily bulletins advising people to use the indoor treadmills instead. That is not a satisfactory remedy for passengers who purchased a cruise in a warm climate in order to be outdoors. If I had wanted to exercise on a treadmill, I could have done so much more cheaply by staying in my basement in Michigan!

The result of the remodeling was an unsightly mess that looked more like an unmended effect of Hurricane Katrina--certainly not like a luxury? cruise. Staff were profusely apologetic about the mess, but either unwilling or unable to discuss compensation for the deception about the condition of the ship or the deprivation of advertised amenities.

When people attempted to use the deck on aft 14 for exercise, the cruise line posted security guards up there to stop us and we were told that the noise of our footsteps was disturbing the high-paying suite passengers immediately below! That aft deck was also blockaded with large numbers of jumbled deck chairs on the stern side making passage almost impossible and also by a garden hose frequently stretched across the deck and apparently used to wash the glass roof of the indoor pool area.

Much of the ship seemed similarly either under construction or in great need of work. The interior stairwells (which many of us were using to try to increase our exercise levels) were frequently being blocked off and recarpeted in unpredictable patterns.

Many doorways and exterior stairwells in public areas were blocked during the cruise.

The interior of my stateroom? also did not befit anything claimed to be a luxury cruise. I found it difficult to photograph the vile brown stains on the toilet seat, the vacuum flush system that occasionally wouldnt work, and the sink that drained impossibly slowly--but the rust and peeling paint are most obvious.

Celebrity Cruises ('CC' - a royal carribean company i think) has the slogan Starring You. But they unlike other US companies TOTALLY IGNORE that many of their custumers DE FACTO use wheelchairs.

HOW LONG will CC be allowed to DISREGARD the great american ADA-law (Americans with Disabilities Act, that George HW Bush the older introduced year 1990 with the words Let the shameful wall of exclusion finally come tumbling down!)?

I am a captains club member at CC (nbr: 721058827 ) and have cruised with them MAY 2007 on CC-ship 'Infinity' in Alaska (=also part of USA so ADA de facto applies there), and will cruise with them dec 7,2008 from Sydney Australia with several stops in Australia (which has a law similar to ADA*), before going to New Zealand.

2 main things with going on a cruise is a)using the onboard jacuzzis and swimming pools b) shore excursions

HERES MY PROBLEMS WITH CC AND WHY ALL PEOPLE WHO USE WHEELCHAIRS SHOULD GET A MINIMUM OF USD 600 BACK PER CC TRIP:

* the ship Infintiy's jacuzzis and swimmingpools where totally inaccessible (that violates ADA law, and either way should entitle people who use wheelchairs to get monay back)- I don't know if Milennium is any better BUT i hope it's better!

*CC shore excursion broschure / pdf on neither aforementioned cruises has ANY info on wheelchair accesible tours, seems like NO (ZERO) excursions can be done if you use a wheelchair. NOT BEING ABLE TO PREBUY EXCURSIONS ONLINE LIKE 'ABLE-BODIED' PERSONS AND NOT ARRANGING SHORE EXCURSIONS FOR PEOPLE W DISABILITIES IS DISCRIMINATION AND ILLEGAL - SEE ADA-LAW AND AUSTRALIAS EQIVALENT LAW**! (Look at ANY six-flags, Disney or other theme park in USA - their broschures and themeparkmaps have CLEAR HANDICAP INDICATORS OF WHAT YOU CAN DO REMAINING SEATED IN YOUR WHEELIE, AND WHAT YOU CAN DO MORE IF YOU CAN TRANSFER)

* CC shore excursions doesnt answer emails/faxes - didnt before Alaska cruise last year, dont this year before Australia- SO PEOPLE WITH DISABILITIES CANT PLAN AHEAD AND REMAIN IN THE HANDS OF THE ONBOARD 'GOOD-WILL' OF EXCURSION DESK PERSONELS ABILITIES TO ONCE THE CRUISE STARTED MAYBE ARRANGE A FEW SPECIAL NEEDS EXCURSIONS..

The way it should be: Due to ADA and Australias equivalent the entire ship should be accessible (incl jaccuzzies n swim pools). Shore Excursion brochures/pdf-files should have indicators for special needs JUST LIKE DISNEY & CO. AND THERE SHOULD BE SPECIAL NEEDS EXCURSIONS PLANNED & COMMUNICATED WAY BEFORE THE CRUISE STARTS, so people w disabilites hav equal chance to plan their own excursions beforehand.

NO, the argument that all countries don't have ADA-type laws isn't valid. Alaska obeys under ADA! Australia has ADA-type law! The shore excursion broschure come from US company CC thus obeying under ADA law! US CC ships have to obey ADA law wherever they are worldwide (ruled by US courts).

** its illegal for australian tour companies to discriminate against for example people who use wheelchairs (even Lonely Planet Australia 2009 says so! pg 1004 and yes that would be UNs textbook definition of discrimination!)

i can, helped by my helper, get in and out of front passenger seat of a low car or SUV, and with a little help also from someone else, easily get in the helo (HELICOPTER), like last year when i - heloed over grand canyon and mendenhall glaciers in USA ( who have the same type of antidiscrimination-law as Australia, there it's called ADA- Americans w Disabilities Act)I wrote my thesis in University abt this, title inaccessibilty is discrimination.

Dec 3, 2008 Infinity cruise to Key West and Cozumel...

After 45 minutes, we got it, complete with missing parts to the sandwiches, cookies totally missing, and something we didn't even order. The fries were lukewarm. He took it back and ANOTHER 45 minutes later, it again came back. This time, the sandwiches were complete but wrong cookies and the fries were ice cold ,probably the original ones). We called and were told "they didn't make choc. chip cookies today." They could have told us that an hour and a half ago. At least if they couldn't call the room when they got the order, then have the delivery guy tell us when he arrived. So, and hour and a half later we ate, WITH the ice cold fries.

Trying to get a cofee/tea mug in the buffet area was impossibe. They were not available. When we asked for one, we got a blank look, and she eventually returned with a few, for the whole boat. The ice machines weren't working either, and they resorted to putting ice in a container with a scooper, when they DID get around to doing that.

Our attendant was good with tidying up, however, he must only look at the champagne bucket only once a day on all his trips, as our champagne would go warm many times. We had brought onboard some stoppers for its top, and after the bubbly got warm, again, as my husband was talking to me about all the problems, leaning against the wall, the stopper blew off the bottle from the pressure of the warm bubbles and missed his eyes by about a foot! We were not kept with a supply of ice.

This is the first time ever we have not had a picture from a cruise. The one picture we did like, at the dinner table, was very digital looking and blurred. The others of ours were clear, except this one that we would have bought.

?????!!!!!

When I booked, we were told that we get special invites to VIP events. Never got any. Also were told Celebrity doesn't even do the towel animals anymore, something we love and look forward to. The 4 and 5 night cruises, we were told by the guest relations manager, don't have a lobster night, and don't even get the last night waiter extravaganza. (like the baked alaska parade, etc). It was like it was drilled into us that the 4 and 5 nighters don't matter, or really count. It's not worth their time to put forth the extra effort.

The communication between themselves AND the guests was also unacceptable. The public areas were very cold (a/c), especially the martini bar and one gentleman asked the bartender if it had to be THIS cold on the boat, and was pretty much ignored by the staff with no one getting an answer for him. Whenever you asked questions, the "go to" response was "I don't know". Not "I'll find out for you." Some didn't even know WHERE certain rooms or events were! The staff!

We went to attend an anniversary/honeymoon party. When we all got there, a female staffer informed us, when we saw just champagne or mimosas being offered and no food at all for this "party", that "usually there's a cake for you guys, but we're going to see if we can do this again tommorrow. Watch the daily to check." And it was cancelled. Everyone except us and 2 other couples left at that point. Lo and behold, a few minutes later, they walk in with the cake, that no one but the stragglers got to even eat, because we were just told that there WAS no cake for that day, so everyone left.

Ater having my 10th anniversary burned into my mind with so many horrible memories, I cannot get it back. They gave us a partial refund of 250 for the cozumel part being cancelled, due to the ship not being able to steer, but they really need to refund our money. We did not get what was told to us OR advertised as part of services. Communication and service was disgusting.

The guest relations manager did apply a 150 credit back to our card for the many assorted problems, but it is not nearly enough, since AFTER that, we had the additional room service fiasco, AND were stuck in the cinema to disembark, when we were told by the staff that concierge gets a nice room for disembarkation, where we get coffee or tea. We got nothing. They eventually came with SOME kind of info that we were delayed leaving the boat, what a surprise!

I know a LOT of people are annoyed and madder than hell about wasting their hard earned money. The right thing to do here is give total refunds to all who are taking the time to complain.

???!!!!

We told him and he said the day guy, Vascio hadn't relayed that message to him. He saw that I was on the verge of tears at that point, apologised, and later came back with some veggies with some sprouts and sauces on it, which we didn't touch either. We had told Vascio the FIRST night that plain cheese and crackers or little pieces of ham would be absolutely fine. Instead of the salmon. There was no reason that for the first 2 days, we had to have NOTHING with the hors devoures that we eat. This was an "extra" for concierge, which we lost out on, no matter HOW small they were.

The chicken saltimobocca in the dining room was passable in flavor, but portions were VERY small. This is the first cruise we have ever been on where it was so tiny. The prime rib that went by was a good portion, and we expected that anything ordered in the main course would be an acceptable size.

My frangipani $29 scalp massage was comped, but I really think even THAT should be refunded, as this girl who did it put so much oil in my hair that I literally looked like I JUST got out of a shower. I've had head massages before, and I've had oil, but I have NEVER seen THAT much oil be put on your head before. My husband looked shocked when he saw me whan I came out into the waiting area. We went back to the room, as I was embarrassed to be seen with such greasy hair, and tried TWICE to shampoo out the mess. After the second time, and still having some on it, I HAD to just try to blow dry the best I could, being we would have missed something we needed to be at. So, with oil in tow, I left the room with very flat greasy hair. That should be refunded because a bad service was comped, so I still didn't really get anything acceptable for that. If I would have PAID for it, I would have been demanding a refund. If we would have had the specialty restaurant dinner as a "comp" and we got food poisoning, would THAT be considered "taken care of"? This is the equivelent in hair services.

Steer clear of them!

Passengers were not allowed to get off the Celebrity Summit in Liverno, Italy without paying for either a taxi to get you taken out of the port OR a shuttle bus pass to get you out of the port. You were stopped from simply walking off the ship in this particular Italian port even though you paid port charges for the right to be at this port.

In my professional opinion, this action is completely illegal and Celebrity should be subject to a class action suit since passengers should not be denied the right to get off of a ship when it is in port.

Celebrity used a container port in Liverno, .... presumably to save money. Therefore, either they should refund any excess port charges paid or they should be totally responsible for letting you get off the ship and out of the port. This problem did not occur anywhere else in the 14 day European trip including at other ports in Italy.

I went on my first Celebrity cruise September 2007.For the most part, I had a GREAT cruise. I've booked two more since then with them on the Mercury. (Same ship I traveled with before) The only complaint I could possible give would be the lack of service in a few of the bars only to be corrected by an employee who truly valued her job and wanted to be the best she could. Outside of that things were so perfect.

I can tell you that Celebrity went so far above and beyond on my first cruise that I booked two more with them and anticipate booking even more in the future. I was treated good and spoiled rotten with everyone that waited on me. I would also like to say that I give my travel agent a huge amount of credit for this. It's personal to her and she goes above and beyond.

I'm sure you feel your complaints are worth being taken care of and I honor you all for that. I'm just having a hard time with them. May your future cruises be incredible with no complaints.

On April 10, 2008 my husband and I debarked from a cruise on the Summit in Southampton, England. One of our bags was missing. We asked about it and no one quite knew what had happened to it. When the terminal was empty of all luggage finally one of the workers pointed out a bag sitting in the corner in a black garbage bag with water leaking out of it. The suitcase had been dropped into the harbor. Obviously, returning home with a suitcase that had in water was very difficult.

Immediately upon our return home we opened the bag and took photos of the contents that were ruined. A conservative estimate of the items ruined $1,230. My husbands good shoes, some items of clothing, binoculars, etc were in the bag as were all my upscale cosmetics. I began contacting Celebrity, spoke with several people at Celebrity as received several different stories as to what to do about my claim. The suggestions ranged from contact the stevedores union in Southampton, to nothing can be done because I didn't have cruise insurance, the excuses just went on and on.

I mailed the list of items and photos to Celebrity and they, after much discussion, sent a check for $512. I contacted the executive offices to no avail. They feel they have acted in good faith. So, it's over as far as Celebrity is concerned.

I spent many hours trying to save some of the items in to keep the list of losses to a minimum. The issue with Celebrity is that they refused to reimburse for the cosmetics that I had to discard. They content the containers were closed and no damage to the contents. I have two points about that. 1) I would not put any cosmetic on my face that had been soaked in sea water for 14 hours and 2) cosmetic companies are stating that one should not even keep their cosmetics in the bathroom. They should be kept in a spot where they are not exposed to moisture. Consequently I am out several hundred dollars for cosmetics that had to be discarded and I truly believe that Celebrity should have reimbursed me for those items. In the most recent letter from them they wrote Despite this unfortunate occurrence, we truly hope you will choose to sail with us again in the future.

We sailed on Celebrity, Millennium in April 2008 for a week long cruise. When we arrived in our cabin there was an awful smell. The carpets had visible dark stains all over, the mirrors, sliders and wall bunk had hand prints all over them. The pillowcase on our bed was ripped. The bathroom had mold and mildew on the walls, floors, shower and shower curtain, (which also was torn and shredded at the bottom)

We got sick on the cruise, sore throats, headaches. We contacted the room attendant who sprayed a chemical so strong we had to leave the room, when we returned to the room we realized the air conditioning was not working either. I went to complain about the room (which I was told there were no more rooms available)

While I was doing this my husband took my son and the rest of our group (11 total) to get pizza at the Ocean Grill. While they were there my 10yo son was physically assaulted (yes, punched in the chest!) by another guest who was an under age, extremely intoxicated female. This took place in front of my husband, my family and an employee of the cruise line who continued to walk by as my husband was trying to get him to stop and help resolve the escalating problem. The employee then let the female leave without getting her name or room number and advised that he would contact security so they could come talk to us.

Approximately an hour went by and we still had not heard from security. We found the employee again who was sitting with his feet up in a chair in the Grill and he advised me that security was out with her and I asked when they would be contacting us to which he stated that he had not contacted security because he did not know we wanted to talk to them!! We met with security and they stated they had no idea of the incident and would not be able to do anything further because the employee had let the girl go.

The food on the ship was reheated food, defiantly not what you would expect from a high end cruise line. There was no variety in the food choices. (Buffet or dinner) There were huge holes in the carpet and floor that we tripped on while walking. While we were in port one day they decided to paint all our balconies, we had 3 rooms together, so we could not go out on any of the verandas because of the paint smell and the fact that the rails were wet.

When we got home I immediately faxed a letter to Celebrity/Royal Caribbean and allowed the 3 weeks for a response. I received NONE! I could not even get a return call to inform me they received the fax. It has now been 4 months, approximately 30 messages to the Risk Management Department and Supervisors and can get NO ONE to call me back.

Yesterday, I did speak with a Supervisor of the Department and he promised me he would call me back with the results of the investigation, which he did NOT do. Later that night I received a letter in the mail that the investigation was complete and the employee handled the incident to their satisfaction, (I guess lying to guests is acceptable) but as a consolation we received a $100.00 voucher for our next cruise with them. They did not even address the issues of the room. I have pictures that can be forwarded if needed. We spent over $4,000.00 on this cruise line and I can not even get a simple phone call back, never mind having them address the issues.

My son was petrified to leave our side for the remainder of the cruise. We were all sick and could not enjoy the cruise hence waisting $4,000.00

I was hired as a Comedy/Variety Entertainer by Celebrity Cruise lines to perform on the ship M/V Mercury in Ocotober 2007. It went very good, and I received rave reviews (by the Cruise Director, passengers, and staff). Because of the great reviews, I was given 20 weeks of work (not in a row, spread out over 18 months), and a pay raise. Before my 2nd cruise with them in January 2008, I was notified by the person who worked for Celebrity Cruise Lines and that booked all my dates, that he had been fired from his position. I called up Celebrity and left a message for the Entertainment Director, Eric Bohus, only to introduce myself, give him a better idea of what exactly I do, and to say I look foward to working with him on the future contracted dates (19 weeks of bookings).

Days later I received a phone call from somebody at the Celebrity Entertainment office, telling me that I don't have any more work with them. I explained that not only am I contracted to work with them, but the next cruise was for 4-weeks beginning on March 29, 2008, less than 2 months away, and that I cancelled out of two other engagements so I could commit to Celebrity, and turned down many other job offers because I was already contracted with Celebrity. I also mentioned this is my sole means of livelihood, and will have difficulty finding replacement work with such short notice. They didn't seem to care, and all the people that I spoke with on the week to follow just kept telling me that I had no work with them.

I retained an attorney, and he confirmed that this was a breach of contract on Celebrity's part. The attorney sent a Letter of Demand to Celebrity Cruise Lines, and on the day that they received it, they called me up and said they were sending me a contract to sign for all 19 weeks of work. Although they assured me that they will return a signed copy to me, they never did. On the contract there is a Termination Clause, that they can terminate me without any reason, but must give me notice first, and then only pay me for two weeks in lieu of two weeks notice. It was pretty obvious they were just using this as a ploy to avert my lawsuit, and to terminate me first chance they had after I signed the documents.

I went on the ship on March 29th, scheduled for 4-weeks of work, and like clockwork, 5 days later, the morning after my two successful Wednesday Night shows, I was notified by Celebrity's Travel Office of my revised return air itinerary that following Saturday, April 5th, after only one week of work. Nobody ever gave me notice, nobody ever told me why I was terminated, and nobody will reply to my phone calls or e-mails. I was finally paid for the one week onboard the ship, plus one week in lieu of one weeks notice. But according to the documents I am due two weeks pay in lieu if two weeks notice. Still, nobody will even give me an inkling on what the terms of termination are.

Because I was booked on the ship already, I turned down many job opportunities, approximately worth $15,000. When Celebrity initially told me that I had no further work with them, I was grasping for straws, and took any work I could to pay my bills. Then, when Celebrity foiled my lawsuit by giving me back my work (Contracted at $42,750 total for 19 weeks), I had to take it, but had to get out of all the new commitments I made, and contracts I signed. Besides paying booking agencies their lost commissions for the jobs, as well as paying for replacement acts, AND giving away free make-up shows (I did this to try to save my reputation in the business), I unfortunately did hurt my reputation with some agents and burned some bridges with some agencies that will not work with me again.

My out of pocket expenses so I could take back Celebrity Cruise's work was $1500, and the amount of lost work was close to $15,000. Celebrity has shown the lowest in integrity by not paying me what I was due (two weeks pay in lieu of two weeks notice @$2250/week), never telling me why I was terminated, never giving me notice (which the contract says they have to), or even returning a signed contract to me(which they assured me they would). I saved all the e-mail communications with Celebrity in which they lied to me. To top it off, I was back home and available to perform jobs I cancelled from, but it was too late. So I'm now out of work for 3 weeks, not paid my due by Celebrity Cruises, and experienced a major blow to my professional reputation which I always prided to be of the highest of integrity.

Our cruise with Celebrity gave us a perfect example of how not to provide customer service. It gave the impression that staff were laughing and giggling behind the scenes betting who could provide the worst service. Sailing from Rome in August of 24 on board the Galaxy, my wife and I were ecstatic at celebrating our wedding anniversary and my 50th in a once in a lifetime trip. Everything went well on the first day but then changed dramatically. The toilet in our cabin stopped working. We contacted Guest relations, and the problem was fixed in a reasonable amount of time. But then it broke down again, as did those in nearby cabins. And then again, and then again. Each time the wait to repair was taking longer. One nearby cabin had water dripping in from the ceiling. Water dripped down constantly from the shared corridor ceiling; at one time there was a large bucket and several towels lined up in the corridor to catch the drips.

As the week progressed the problem worsened. In fact, the toilet smell started to fill our cabin and the corridor to such an extent we had to stay away from the cabin for long periods. Celebrity's solution? They recommended we use one of the public bathrooms elsewhere on ship! That's a lot of fun when you urgently have to go at 2 a.m. Also there was a gastrointestinal infection on board hitting staff and passengers at the time, making the public washrooms even less appetizing a prospect. What made things ten times worse was the response from Guest Relations Staff. I'm sure their training consist of days of reciting the mantra "I'm sorry" with the least expression. Repeated requests to speak to the House Manager were denied, or excuses given why she was not available.

After days of complaining and making requests we finally received a voice mail from the hotel manager five hours before our final disembarkation. After the cruise we contacted head office and were met with another barrage of "I'm sorry", but corporate police denied our claim for compensation. The utmost in stupidity and insult was in their letters, 95 percent of which bragged about how wonderful their company was and what fantastic service they offered! Yes, sure, appease a poorly served customer by totally ignoring his complaint and instead telling him how wonderful you are. I still can't believe the insensitivity, lack of concern or caring as well as ignorance and stupidity of the so-called guest relations staff.

Emotional stress and physical illness (nausea) brought about by cabin stench. Unable to use the cabin we had paid for.

I booked a cruise for four people for 2/3/08. I paid by 11/22/07, as directed and received a paid-in-full invoice. Now it's 1/15/08, and I received a new invoice stating I owe an extra $140 for a fuel surcharge.

I have never paid in full and then had a company come back and tell me they have raised their price. I have cruised every year for the last ten years, but will never cruise Celebrity again.

We had booked a cruise through Victoria Travel with Celebrity Cruises on there Millennium ship, we where due to travel on the 12/07/2007 but sadly I discovered the ship had had an accident in France and was out of action. I contacted Victoria Travel on the 9/07/2007 to ask out our cruise and they contacted Celebrity. They had cancelled our cruise and offered a full refund for the cruise and a future credit of the same value on another cruise, I asked about our flights and hotels and they said no not covered.

We have spoken to our travel insurance and
they say we are not covered as we did not cancel the holiday, rather
we were forced to cancel and they are telling us it is the
responsibility of the Travel Agent and the Cruise Company to refund

the travelling expenses that we have incurred to date. We have had to suffer the loss of the Flights, 648.00 and Hotels at 240.00 and cancellation fees of 26.30 together with a lot of stress.

We have now rebooked onto the cruise on the 03/08/2007 using our free cruise credit and had to pay 2000 more as the original category cabins are fully booked, another 625.00 for new flights, and another 280.00 for hotels.

When dumped at the pier after our cruise we were left in unsafe contions. Twenty six people were left outside on the peir with no bathroom, nothing to drink and only 2 small benches to sit on (enough for 6-8 people). All our luggage cluttered the area. The area was use by the longshoreman with tow motors and very large metal baggage bins. We were put off the ship at 8 a.m. and not picked up untill 11:45.

The area was unsafe and uncomfortable. The cruise line will not take any responsability, nor the bus line. People were hurt. One woman fell. I suffered back spasms ( I have had 2 spinal fusions and can not stand for long lenghts of time) People were on walkers, wheel chairs,and cains.

I have had to ramain in bed for 2 days so far. The swelling in my legs and feet did not resolve until this morning. Taken pain medication every 4 hours. Used a heating pad and lost sleep due to pain. I am on Medicare disibility for my severe back.

Cruise was cancelled. We were informed two days before scheduled departure date. Only reimbursed $200 for already purchased airfare (total to change would be $1500+). Customer service reps were rude, discourteous, impatient, would not listen, and unwilling to help. Refused to see if they could work promo or discount with sister line (Royal Caribbean or to help us to come up with any viable solutions to the problem.

We lost almost $5000 because of necessary air fare changes and having to rebook cruise with another line - it was a necessary business cruise with deadlines and appointments at ports of call so we had to go during specific time frame. We also lost time from work resulting in lost income.

My wife and I took a 15 day Hawaiian cruise with Celebrity over the Cristmas / New Years holidays. We were never advised that the average number of children on a holiday cruise would increase from approximately 24 to nearly 600! The dress codes for dinners were not adhered to or enforced by the cruise staff, there was excessive noise at all hours, fighting and, on New Year's Eve cruise ship staff were serving alcoholic drinks to anyone who asked, including pre-teen children.

Our vacation of a lifetime was ruined to a high degree by the noise and mess created by all of these 600 or so unsupervised children on a space-restricted cruiseship. Our relaxing cruise was the exact opposite - and in both directions!

We cruised on this line December 4-10, 2005. In the cabin next to us was a 3 month old crying baby. It cried all hours of the day and night. We told our room steward but with his limited English he did not understand. We hardly got any sleep ... we finally wrote a letter to the Service desk and 2 days later they called to say they were sorry and would report our problem to the people in head office and they would try to make up for our lack of sleep.

Also while onboard we attended a shopping talk where we were told that only certain shops were trustworthy and recommended by Celebrity Cruise Line. They also said to watch for cabin numbers in these stores and if ours matched that number we could win a prize. The numbers were 4007, 3105, and 3105 again. The ship had no cabins on the 4th floor and only went up to 3098 on the 3rd floor. I brought this to the shopping director's attention and she said my aren't we perceptive. Now I could have brought this up at the meeting but felt she would take care of the situation. But this seems to be a scam that goes hand and hand with the cruiseline. We wrote to head office about these things and they basically said too bad.

Webooked a cruise to Mexico in January 2006. I receive the confirmation from the travel agnecy a few weeks later. On March 7 , 2006 , I received travel documents from Celebrity. I was surprised to see a totaly different itinery from what I had booked. I called RCI agency and was told there was no change. After several explainations, they called Celebrity to check on it. They came back on the phone to tell me , yes, Celebrity changed the iterarty to Grand Caymans ( one day ), no stops in Mexico and an extra day at sea . I called Celebrity and they were even less helpfull. They said that they made the change in September 2005 and it was not their problem that RCI did not change it. They would not do any thing for me. So now I have a vaction to a place I don't want to go and can not get any refunds because I found out too late.

January 8, 2006 Non Smokers beware-- We just returned from a 7 day cruise on to the Southern Caribbean on the Constellation and if you do not smoke you should be leary of the Celebrity ships. While the policy is smoking only on only one side of the ship, smoking occurs in every public place, including elevators and the rest rooms. We found it impossible to use our balcony since the smoke (both cigarette and cigar) from the adjoining balconies made it unpleasant to sit outside. The help desk was no help. They also botched our seating reservations and never did remedy the situation satisfactorily.

The economic damage is we paid for a balcony room and we could not use the balcony due to my reaction to the smoke that wafted in from the adjoining balconies. The seating fiasco also made the trip less than enjoyable.

We took an Alaskan cruise with Celebrity on the Mercury in early June to avoid the crowds. Celebrity's Infinity had a problem and they off-loaded all of Infinity on to Mercury so they wouldn't have to pay compensation. This is our final email to Celebrity when we emailed them after we got home to complain. They said emergencies happen and to live with it.

This is what we emailed back. "We're so glad you appreciate the opportunity to respond to our inquiry. Please note the sarcasm! Well, you and your really lack-of-understanding reply makes us now understand why we were not satisfied on our first (and last) cruise with Celebrity. I don't know if it's your corporate culture or what, but I'm now just glad Mercury didn't sink. We know emergencies at sea occur but none of what we've cited on this particular cruise could be classified as emergency. It was, instead, Celebrity problems pushed from one cruise to another to hold the bottom line. In other words, in plain English to make sure you understand, because you were cheap then and now, you lost us as customers."

We booked a Category 4 on the Horizon for January 10/05. This was to be an unobstructed view cabin, Cat 4 is the highest ranked/cost for an outside cabin w/o balcony or concierege service. To us, as we had on the Summit,an unobstructed view is just that, nothing in the way. Our unobstructed view window had, to the left,a hoist used to raise and lower the gangway, in the middle were 4 large round life raft containers, each about 4' high or a row 16'long. To the right of the containers was a suspended platform and to the right of that a lifeboat.

To our surprise, shortly after we settled in a head appeared seemingly rising out of the deck. Our cabin window looked right over the top of a stairway that was used for the crew.As they went up or down they had an unobstructed view of the whole inside of our cabin. WE HAD TO KEEP OUR CURTAINS CLOSED FOR MOST OF THE CRUISE. We complained,however the ship was sold out and unfortunately we did not do it in writing. We also had a major complaint about a shore excursion, complained in writing (4 pages) three days before the end of the cruise. We were totally ignored by the Shore Excursion Manager.

We have been in contact with Celebrity's top management by letter and so far 10 emails over the past two months.There has not been one response from Celebrity. One comment I got over the phone from a supervisor, other than 10 we are sorry's was that they had to put those articles somewhere, refering to the hoist,rafts and platform. We have requested a refund on the shore excursion sponsored by Celebrity(anultimate island tour and barbeque ended up with a visit to a crafts/hardware store, a visit to a remote beach, a ticket [to the barbeque] to eat in a rundown shack, all the cats you could kick...pick any one item from the sheet of paper, pay $1.00 for a shot of our local rum in the free punch, pay $5.00 to sit on a chair on the beach, need I say more.

We have asked for some compensation for the cabin however we have been totally shut out and I don't think Celebrity gives a hoot about their clients. I don't know if you can do anything for us however the more people read about this the better. My one lesson....complain on the ship, loud and long (after they sail) the more people present the better, don't take no for an answer....

We were denied boarding and there are no cabins available for nine passengers on either Mercury (ex Seattle) or Infinity (ex Vancouver). My father traveled all the way from India ONLY for the cruise. Our intention was for the entire family to be together and celebrate the rebirth of my late mother. Not withstanding our inability to go the cruise, we were subject to substantial pain, suffering and mental agony. We spoke with a Resolution Specialist (I have the name) today and she informed us that she would review the situation and revert back to us on Monday. However, we are not too hopeful of a mutually acceptable resolution.