Carnival Cruise Lines

This would have been my third Carnival Cruise. I had planned on getting married on the boat and have roughly 32 other rooms booked. My room and the wedding stuff was totally paid for (making the bride happy). Several other rooms were paid in full also. On February 9th, we are told that the cruise was canceled but that Carnival would discuss putting my group on a different boat. On February 10th, Carnival refunded us, jacked up the prices and are telling us that the only other ship is one that is much smaller. What am I to do?

Our first cruise was ruined, we never got on-board! My wife has not been able to get a birth certificate, the hospital burned down fifty years ago. I called Carnival and they said that since it was a closed-loop trip from Galveston to Mexico and back to Galveston, that all she needed was her driver's license, ss card, and her nurse's license since they are so tight on those. We paid the $1,200 plus $800 to get to Galveston and a month later, arrived at the ship. We went through all the security checks and checked in.

The check-in carnival employee said that my wife could not board since she did not have her birth certificate. This was our anniversary so I didn't want to go without my wife. We explained what the other Carnival employee had said, yet we were paraded in front of 3,000 other cruisers and had to wait in a penalty area. We were basically told to leave. They did get us a bus back to the parking lot six blocks away, and give them that but we lost $1,200 because one Carnival cruise employee gave us one story and when we were to board, we got another!

I want a credit for a future cruise or our money back. We'll keep telling everyone until we do. Carnival cruise employees lie to get you to pay the money, then we can't even get on-board. We're both in our 50's, blonde/redhead, and born in the USA.

I am highly disappointed with Carnival. My wife and I went on our honeymoon on the fantasy. There were a few very disrespectful employees on ship. The rudest one was a woman from Romania named Bilana or Biliana. She had no problem cashing me out at the casino, but failed to state that using your own money to get quarters was forbidden. I did it twice for my wife and noticed that my card became deactivated. She had an attitude and stated it was a rule. She stated that I would be completely denied access for the rest of the cruise if I did it again and did so in a very aggressive manner. She also mentioned that they were the direct words from her manager, who never showed their face. I asked her where the rule was and she stated that it wasn't written and walked away from me.

I felt that if I was spending money on your ship, I should have at least been informed. We also repeatedly checked our balance at guest services each day. Our last check was the night before we disembarked from the cruise. Out of $500, the ship held $100. Out of the $400 to spend, we spent $388 and went to bed. We awoke to a paper under our door saying "final notice". When we opened it up, it stated that we spent $644 on the cruise ship rather than $388. It was amazing to see how even after checking repeatedly with guest services, our bill could almost double on the last night when we did not really do anything. The employees became very mysterious and would only give us one or two word answers. The manager was "unavailable" but the girl would come from the back and say that her manager stated that there was nothing he could do and we had to pay right then and there. We were treated like dirt at the end and regret going on Carnival for our honeymoon.

The room next to ours had the toilet boil over. (That is what the room attendants on our floor said). Water leaked under the wall into our room wetting about 2/3 of the walking area. We saw that Carnival put the people from the leak room into another room, but just gave us a blower to dry the floor that was necessary for 2 days. And 2 nights walking through the wet to go to the facilities. When the blower was operating, you couldn't hear yourself think. Impossible to lie down, relax/rest with the blower so loud. I asked the administrators of the boat if we could get some compensation for what happened and they said they would credit $91.00. The ship administrator said all he could do was offer a discount on a future cruise. After the cruise was over, they said they would add an additional $219.00. (After email exchanges). That is about 30% of what the cruise cost. They wouldn't even offer massages or spa treatments. Nothing while the room was drying.

I see all the other complaints that have been posted and wonder how Carnival is still in business. The service was good, the food sub-par, the rooms were old, and not at all an experience like what we had our first cruise with them. Well, it won't happen again. If an attorney thinks there is something actionable here, I am ready!

1. We were left in the Comedy Lounge during the muster drill along with a family of four children younger than eight years of age. We had been instructed to remain in the lounge and someone would come and take us to our station. No one ever returned. We assumed we would have gone down with the ship if this had been a real evacuation.

2. We observed an emergency drill soon after arriving in the Bahamas. We witnessed a very slow and lackadaisical staff who didn't demonstrate any appreciation for the seriousness of the drill. The only staff who behaved professionally were the men carrying the mannequin on the stretcher. This drill was practiced in front of many passengers and the staff seemed to enjoy "showing off" in front of us.

Both of these situations frightened us deeply since we are both retired and I am in a wheelchair. We were looking forward to lots of cruises in our retirement. This was not our first cruise so we had several cruises to compare with this one. Now, we will probably not take another cruise because of the concern for our safety as well as the concern for the other thousands who may be traveling with us. Carnival Cruise Line has been a major disappointment to us.

I just read the complaint about the false information given by planners on Carnival Cruise ships. I also ran into this. We were told that we could book a cruise and watch the price it could go up or down up to twice a day by Jenny the cruise planner. Well, we booked a cruise and I watched it drop down to over a hundred less that what I paid. So, I called. And of course that didn't apply. I e-mailed with no reply. Beware! They lie to get you to buy!

My husband and I have been on several cruises with Carnival and have pretty much enjoyed our experience. Two days ago we called to book our 10-year anniversary cruise and wanted to utilize our points from our credit card we had signed up for on a previous cruise. After being transferred 5 times we were finally told our points had expired and we were "out of luck". I am beyond upset that we are ready to use the points we rightfully earned only to be told they expired. We were told by our Carnival vacation planner to hold on to them the last time we cruised and we were never informed we would have to use them by a certain date. I will never cruise with Carnival again if they don't have someone make this right. I have written to them on their "official" website and have heard nothing back. So much for customer loyalty! Guess I will look into other cruise lines as Carnival doesn't need my business.

I have been reading many complaints about Carnival Cruise Line today. I have to say my complaint seems small compare to others. My complaint could be resolved before it is a problem. Today, browsing the web, I found a room we booked seven days ago and a room two doors down is $50 cheaper. I called to get changed to cheaper rate as per "Lowest Price Guarantee." After 42 minutes on the phone, you can guess how far I got. Really, where is consumer satisfaction? It is $100 difference and they were selling that room for that rate to someone. Why would they not want to give it to a loyal past guest? No on board credit offered, nothing! There is still time for Carnival to do the right thing. We board Feb. 25. It would be nice if the company would extend some kind of compensation. You know you can and would be little cost to Carnival. We hope someone in customer service will come through and do what's right.

Carnival Magic Cruise out of Galveston January 15, 2012. I'm 82 years young. Informed it's not a Disney cruise. Well 1,000 hollering children running amuck is the worst cruise available. Refund my money? Like heck they will. After all business is business. Goodbye, Carnival.

I used their computer to send one email, and was charged $135. I called them as soon as my cruise was over on December 4, 2011, and am still waiting for a refund. When I did call them, they were very rude! I want my money back!

First of all, zero stars needs to be an option! My cruise experience with Carnival was horrible! I cruised on 1/8/2102 to 1/15/2012 (The Splendor). The service was terrible. The only thing good out of it was the cabin steward! 3 different times I was charged for items that I did not receive and had to fight for them to be removed. One of those times, I ordered the bucket of beers, they poured the beers into cups and there where bugs floating in them. I complained right away and left the beers at the bar counter. I was told that I should have ordered something else. I asked for a refund and was talked to in a poor manner. The bar tender was arguing with me.

At that point, I left to "Guest Services" to file a complaint and get my money back. I was told that emails needed to be sent to the head of the bartenders then I will receive a credit. 4 hours later, I call no credit. At that point, I'm told that there was no response and nothing can be done about it. I was mad and demanded to speak to the head of the bartenders. Once again, I had to take time out of my cruise and go to guest services only to have the bar manager argue with me. Finally, after almost an hour of arguing with the bar manager, he said, "This time I will credit you."

The food service was terrible and the food was like a cheesy buffet, I was not impressed. We only ate in the dining room 2 times because it took forever to get our food. Once we did receive the food, it was not warm. One the 2nd trip to the dining room, my son asked for an additional plate of the lobster and was drilled by the waiter who was telling my son he would only bring it to him if he was sure he would finish his whole plate. The buffets had no organization whatsoever, people where every where bumping in to everyone. The tables and chairs where dirty and not cleaned.

Also, I had asked Carnival to remove the automatic $80.50 per person of gratuity when I found out from Carnival Employees that Carnival does not pass hardly any of that over to the said employees.

Lastly, today when I pulled up my bank account info, I come to find that Carnival took the liberty to charge me for two bottles of water that I never touched. In fact, I had the water removed the 1st day of my cruise along with the overpriced mini bar. After 30 minutes on the phone, she agreed to remove the charges. Unless I receive a free cruise, I will be enjoying other cruise lines in the future. Plain and simple Carnival Cruise lines need to read these reviews and do something them. What is the point of Carnival asking your opinion if they do nothing about it!

My experience is speechless. My cabin caught electrical fire while 3 of us slept. One of our cabin members came in from gambling, only to walk into a room full of smoke and panicked to wake the 3 of us up. After waking up 2, she was unable to wake me. She had people who were coming into the hallway enter our cabin to help pull me out.

Carnival seemed to not have cared when my wife expressed our concern to them. The nurse was too busy to come and check us. As well as having us sit in the hallway for almost 3 hours, they put 4 grown adults into a room that had literally 1 bed! I honestly thought we would have been compensated due to the inconvenience and the thought of being inside of a room that even the security is telling the bridge is still smoking as she enters it.

Seriously, what is Carnival's procedure for this type of situation? I still have yet to hear anything from Carnival. Is there anything I can do? Its small situations like these that are considered drills for bigger more drastic situations. And they seem to not have a clue what to do, or to take care of their guests in events like this. Hello, a free cruise or something. This was not my fault by any means.

I was booking a cruise for the Feb. 25th 2012 on the Carnival Freedom for the Eastern Caribbean trip. When I came across the Jazz festival cruise on the Freedom to the same destination just a different time, except that it is a cruise specifically for black people only! I was so shocked I couldn't believe what I was seeing! I was raised to believe that we were all equal! I know that many years ago white people treated black people terrible, and that was so wrong!

I vowed that my family would never treat any one badly because they were different or another color so why do you want to start racism again! If you know how hurtful it is then why would you want to teach another generation to snub or be hateful towards any one that isn't black? Let me ask you this, how would you feel if we organized a cruise for whites only?! And don't bring up the past because that is what we're trying to change! We were trying to change it, but may be you don't want to as much as we do. My family never mistreated any black person in their life nor have I and neither have my children! You see we're Irish and we had nothing to do with any of the past here in the United States. From now on, my family will boycott your cruise line and any other ignorant cruise line that sides with such racism. Shame on you!

I sailed on the ship Carnival Elation from New Orleans to Mexico on Dec. 31, 2011. My experience onboard was terrible from cold food issues (every meal) to ridiculous and unprofessional child care and dangerous safety issues with child care provided. It caused my child in one incident to have to seek medical attention. After the Carnival website refused my login information to write a review, I called and waited on hold forever.

The client care woman then told me, "Sorry but there is nothing to be done and you're not going to get compensation of any kind and no one will call you back. We have no client care specialists." I was shocked and awed by this. I told her every business I have ever dealt with seeks to resolve the complaints to client satisfaction. She said, "Well I don't know what you want me to say except I am sorry." To Carnival from a first time cruiser...never again.

We were on Carnival Fascination leaving JAXPORT on 1/2/12. The window in our room was extremely dirty, never cleaned. Most of the staff were rude and uncaring. Bad smell in the bathroom. Bad experience with hostess in dining room, she was rude and talked down to us. We complained at the service desk to no avail. Docked 2 hours and 15 minutes late due to "fog" (not the best excuse). We waited another hour and a half before we were allowed to disembark. We have cruised with Carnival and other lines before with no problems that were not resolved to our satisfaction. This is the worst cruise of our life and will never sail with Carnival again.

This was my first cruise ever. Earlier, I had seen several not-so-good reviews about Carnival cruises (versus other companies) but I thought they were somewhat biased. I've been watching Carnival offers here and there over the past couple of years but never really dared to book a cruise because of what I've heard previously about this cruise company. At the end of 2011 my husband and I were traveling from Connecticut down south and Charleston was one of the cities we planned to stop in.

Accidentally, I saw a cruise offer departing from Charleston exactly during the time when we planned to be there. Since it was a shorter cruise (5 days) to the Bahamas and we'd celebrate the New Year's Eve on the ship (we always try to do something special for the NYE), we decided to book this cruise several weeks before the departure. The ship was Fantasy, which I later found out to be the oldest ship in Carnival's fleet (20 years old). I have to admit that the embarkation process was very smooth and well-organized.

The "fun" began when we opened our stateroom door... A strong stench - a mixture of mildew, dirty man's socks and vomit - literally knocked us down! It was the worst stench I've ever experimented in any hotel room in my whole life! We were to live in that gas chamber for five days... By the way, after debarkation, our things/luggage still stunk for two days and we had to keep them out in fresh air to rid of the stench. The room was okay otherwise, the bed was fine, flat screen TV, etc. There was enough space in our room for everything we took with us on the ship. I read in other reviews that Fantasy had larger staterooms compared to other, newer ships. Fantasy has been refurbished in 2008, although there were certainly some things in our room that badly needed to be updated, mainly in the bathroom. The toilet seat was disgusting! And the shower floor was terrible. You can see 3 photos here: **

Entertainment: Since we have nothing to compare it with, we took other people's word: it was below par. They have been on several cruises (they were sitting at our table, so we talked, mainly about cruises) and said that this ship's entertainment was the worst one. First, there was little entertainment that wasn't totally commercialized (in other words, you wouldn't have to pay for it additionally, like Bingo, for instance). If you don't gamble (and we don't), there's little to do for you on the ship. If you don't shop for alcohol (we don't care for it) or jewelry (if I buy jewelry, it's always from a place that would be easy to go to in case there's any issues, but it isn't easy to do this once you leave the ship), then you're screwed - you'll be bored to death on the ship and count days, like we did. One of our dining companions who were on 7 cruises, said, complaining about the boredom: "Why not have a scavenger game for the adults and have them find 20 things on the ship"? Yeah, not on Fantasy - once they start looking for things, they'll notice how much this ship is worn out. It needs a serious update everywhere. The cosmetic refurbishing won't hide all the signs of wearing out of this vessel.

The shows were good, but again, we have nothing else to compare them with. We liked them, so here there's nothing to complain. The highlight was the talent show of the passengers, which is a clever idea. One notice: on the New Year's Eve they had a girl sing karaoke-like style, and I honestly have no idea why they picked her to sing when there were a lot better singers in the show team. Her voice was terrible, and her chubby looks didn't add much to the aesthetics of the show. I'm sure, she's a nice person, but she's in the wrong profession.

Food: Well, food was a 3+ out or 5. First off, there was very little provision for vegetarians. For 3 days in a row my husband and I had to order the Indian rice because there were no options for a decent, filling meal that was meatless. Only one option per day isn't much, is it? If you don't quite like it, you go hungry. Even if we were meat-eaters, eating meat every single day is tremendously unhealthy for anyone's liver! Regardless the same price that we paid as those who ate lobsters, we were always hungry. On one day I even felt so weak that I thought I'd faint. It's a terrible feeling when you know there's so much food around but you can't eat it. We asked the sushi guy if they'd make sushi with just avocados. "No, ma'am.", why not? Isn't it cheaper than fresh tuna sushi? It's cheaper at least by 3 times!

Why not provide a small restaurant for the vegetarians or people with special diet needs? After all, the airlines provide special meals. Why not have it on a ship? Vegetarian food is cheaper to make and the company only would benefit from it. It isn't such a crazy request, and there are more vegetarians than you imagine, or people who are concerned about their health and wouldn't want to eat meat every single day, even on vacations. Coffee was probably worse than the one at a gas station in the middle of nowhere. There was no taste whatsoever to it.

Being a European, I know what a good coffee should be like, and I ended up buying an espresso in a cafe. Why is it so hard to provide something like a good coffee? After all, many people drink coffee and many of those are used to better quality of coffee. They'll remember little things like this and will pass the word. I'd rather have a mediocre juice (meaning, not fresh, which Carnival didn't have anyway) than a bad coffee. All in all, food was probably the most disappointing factor after our stateroom.

Service: For the most part, it was very good. Our waitress from Uzbekistan, Azri, was lovely and always looked happy, smiling, being pleasant, etc. Our steward was very nice and cheerful too. But there were several exceptions with others. Our waiter, on the first day, stuck two bottles of water under our nose and asked: "Which one do you want"? One was plain water in a large plastic bottle, and the other was a carbonated mineral water, also in a large bottle. Now, he never informed anyone that they had to pay almost $5 for it. No one had an idea they'd have to pay additionally for water, so every couple took one of these bottles. When the waiter came later to collect our room numbers, people were quite unhappy. For me, it isn't a big deal, it's a vacation and I don't count pennies on vacations.

But I don't like the fact that I learn about paying for something after I take it. I don't like when someone takes an advantage of me. Two Russian couples from our table changed a table after this first night and they said they'll never travel with Carnival again as they're cheating. Well, I don't know if it's cheating or what, but it's definitely wasn't right what the waiter did. Another instance was when I needed to see the maitre d' and went to the Customer Service to ask where I can find him. A girl from Eastern Europe who spoke to me sounded pretty official and cold. She said: tomorrow at 2PM go to your Jubilee dining room and see him there. OK, the next day I'm coming there and no one's there, the door is closed and no single soul around. At 2:15 I'm going to the Customer Service again, the same girl says: go to the Celebration dining room, he must be there. I'm going there and another Eastern European hostess tells me - again, in a very official and unpleasant manner - that maitre d' isn't here and will be in Jubilee at 6PM. Why do I need to waste my vacation time on walking back and forth on a large ship, waiting, and then waiting more? I also think that Eastern Europeans in general aren't very pleasant when it comes to any customer service. They rarely smile and sound snobby. Their attitude is pretty close to the Soviet one. Asians, on the other hand, are extremely pleasant and polite.

Excursions: We booked Dolphin close encounter excursion in Freeport, Bahamas directly through Carnival. It was a nice experience but we spent half the time waiting for we don't even know what. We sat at the pier and just waited. Then we were brought to the dolphins on a boat and had a short show, after which everyone could pet the dolphins and get a photo taken with it. There was this annoying photographer there who wouldn't let my husband take a photo of myself with the dolphins as he'd prevent my husband from coming close enough, and there were always several people obstructing the view. This is ridiculous. We paid $115 per person and I ended up getting no photo of a dolphin's kiss. I've been waiting for this excursion more than for the cruise itself. Why would I pay for this photographer's photo if my husband himself is a professional photographer and can shot well enough?

Photography on the cruise ship is another story. We were harassed all the time and on two instances were pulled by a sleeve and forced to take a photo. We heard people complain about those annoying photographers all the time! They'd come to the dinner table and take snapshots when you're in a middle of a conversation, interrupting. We never bought any of their photos they took as they were plain snapshots and just ugly. I don't like being forced to purchase this or that, and on my vacation I want to relax and not hide from the harassing photographers or drink sellers. Seriously, if a person wants to get a snapshot of him/her, or buy a drink, they are free to do so, but why are we hunted for?

When we were in Nassau, due to the holidays, the stores were closed until 2PM (and most were closed all day anyway). It's nice of the cruise staff to warn us about this. But why didn't they tell us there was a New Year's parade right in the next street from the port? It was such an interesting event, colorful and pretty authentic (similar to the Rio carnival), but unfortunately we learned about it too late (actually, only when we heard music, already exiting the port) and didn't go off the ship earlier. We simply didn't know what was going on in Nassau that day. All we saw was the end of the parade. Things like this happen only once a year, so they're pretty special. But all Carnival cared was telling us about shopping, yeah.

Well, overall, we're glad we gave it a try. One thing we know: we'd prefer a much better service, so we would unlikely cruise again with Carnival. Carnival is OK if you don't have great expectations, but when one is used to quality service, food and lodging, they should seek a premium cruise line. I think, Carnival would be fine for someone with lower standards (particularly, the Fantasy ship), but if you want a real value for your dollar, look elsewhere. Sorry for all this ranting, but when things keep adding up, it's hard to not notice them. And when there are too many of them and your vacation is on a verge to be jeopardized, it's hard to concentrate on other, more positive things.

I am very disappointed with Carnival Cruise Lines. I have a friend that is deployed to a combat zone and had scheduled a cruise for his 20th anniversary. Due to mission requirements, the soldier's leave dates were canceled. Carnival Cruise Lines will not refund his money, and is giving him a hard time about rescheduling due to him being in their "100% penalty phase." If he reschedules the same cruise later, it will end up costing him a considerable amount of difference in price.

I think it's a sad day when a company refuses to help a U.S. soldier that is currently in a combat zone. I will be telling all of my friends, and everyone I know in the Army, not to use Carnival Cruise Lines for any reason. I think this situation is disgraceful towards our soldiers that sacrifice so much for our great nation. I will share this message on every social networking site, and news site that I can in the hopes that more people know about their policies regarding cancellations for active duty military, and refusal to refund the amount due to him not being able to make it home at the scheduled time. Share this message if you agree.

We have taken several Carnival Cruises even one that I personally organized, arranged and guided to the end taking over 350 shriners and families. I recently took one on the Carnival Glory thru Cruise Masters with the Manager Fred being the so-called agent. We were promised a 25th wedding anniversary celebration (once in a lifetime chance). We were heart broken because I was going to do it myself but we were stopped point blank by Fred at Crusie Masters in Pineville NC because he wanted to take care of it. His corporate leader, Nancy said it was Carnivals screw up that we didn't have "any celebration".

We were charged $46 X 3 =$138 for gratuity, on my debt card. We had this charge credited back to us on the cruise, so now we have to wait 3-4 business days to get the credit back. Well, they only credited back $43.00. It's now the 5th day and I'm still getting the runaround. I'm out $95.00. I'll never cruise with Carnival Cruise Ecstasy again.

We were guests on the Carnival Fantasy sailing from Charleston, SC on 12/14 en route to Nassau/Freeport Bahamas. We stayed in cabin V22 on the Veranda Deck (Deck 11). During our cruise, both my wife and I had respiratory problems and experienced extremely raw and swollen throats. I noticed a certain staleness about the air in our stateroom, but did not think anything of it until the last day of our voyage. When we returned to our cabin that evening, we noticed a coating of ash-like substance on the freshly turned down sheets.

This substance resembled cigarette ash or soot, and was found directly below the air conditioner, which blows air down from the cabin ceiling toward the bed. That night, neither my wife nor I could sleep because we again suffered from extremely raw throats and congestion. The next morning, we discovered more of the ashy substance in our bed, below the air conditioner blower.

Both my wife and I were sick for the majority of the cruise. We were limited to simple activities and generally felt miserable for the length of our stay. I am afraid there is a genuine safety concern regarding the air duct system. Whether the substance is ash, soot or mold, it has done damage to our health and cost us a vacation that we have waited 8 years to take. The air on the Carnival Fantasy must be tested to assure the safety of other passengers.

As an aside to this complaint, I had noticed throughout our voyage the general lack of upkeep on the vessel: Broken urinals, leaky sinks, burned out bulbs (check the veranda on V22!), paint splatter and out-of-control rust spots. I believe that many of the other cruise lines I have frequented in the past would consider the Fantasy an embarrassment. At best, the Fantasy is an excellent candidate for dry-dock. At worst, decommissioning. Either way, I am avoiding Carnival Cruise Lines in the future.

I boarded the Fantasy ship on 12/12/11-12/17/11 along with my niece, a co-worker, and her son. Prior to boarding, we called Carnival Cruise line about the sleeping arrangement. We were assured there would be two captain beds in our room. Upon arrival, we were surprised there was only one bed. The staff was notified and they bought in a rack and placed in on the floor with a mattress with very little room to move around in the cabin. If that wasn't enough, the door to the cabin would not close without having to slam it.

(2) Due to the fact that the door would not secure completely, someone entered our cabin, went into my purse, and took out my wallet taking my money. The staff was notified twice prior to this incident about the door. And the door didn't get fixed until my money was taken (thanks Carnival). I reported the thief on my money. The security made me feel as if I was the culprit instead of the victim. They wanted to search my cabin (and they did). They questioned me (didn't have a problem with that). The way he (the head of security) conducted his investigation was very unprofessional. The paperwork I had showing where I was at the time of the incident, he folded it and put it in his pocket, until I asked for it. He told me to check with the desk the next day and they would have their report complete. That was the third day of the cruise, and the report was not complete until the night before embarkment.

The next problem, a strawberry soda was dropped on the sheets. Our bed was made up with one of the same sheets that the soda was on. After bringing this to staff attention, we decided if we were going to sleep on dirty sheets, there was not a reason for the staff to enter our cabin. Instead of this being a "Fantasy" cruise, it was over a thousand dollar nightmare. This was my second time sailing with Carnival and I will never travel with this cruise line again, not even if it was "free". Note: I must add I spoke with other people who were guests on the cruise line. A camera was taken out of someone's cabin. A person who works for Carnival told me via telephone, when I called in my complaint to the front desk about my money being taken, that another guest's money was taken out of his wallet.

I'm writing you regarding a shocking and nightmarish story that my mother and I have lived through for the past 3 days. We decided to spend our Christmas money on taking a cruise together this holiday season instead of the usual exchange of gifts. We boarded a Carnival cruise ship on December 10 in Jacksonville, FL for what we thought would be an amazing time. Within the first day of being on board, my mother's room was burglarized. We obtained door key card documents showing that someone had been going in and out of my mother's room without authorization, both when she was out of the room and attempting to get in when she was sleeping in the room. I myself witnessed an employee attempting to override the dead bolt on my mother's door and enter while she was asleep.

The senior security officer told us that the key card report showed my mother was the only person who entered the cabin even though the key card report showed 2 instances of someone else entering her room. A junior security officer, Mark ****, verified our report when senior security was trying to intimidate us but he was never seen again and we were told we could not speak to him again. My mother was told that she could not keep the key card report or gets a copy of it so she put it down her blouse, as it was the only evidence we had to show entrance to room by crew personnel. Despite of the blatant evidence, the ship's crew covered for all of their co-workers and we were ultimately blamed for everything. My mom was moved to place a chair in front of her door to feel somewhat safe at night. When she voluntarily told this to the second in command of the ship, the captain's right hand man, she was told that she was in violation of the ship's rules and she was chastised in front of crew and passengers.

We also asked to speak with Bahamian police when docked in Nassau which made the security personnel extremely angry. The Nassau police came on board but upon the initiation of filing a report, the second in command told us that we were being thrown off of the ship and we were put an end to the police interview. We were forced off of the ship in a different country with nowhere to stay, no way to get home and no information to go about doing so and told that we were forbidden from ever boarding Carnival ships. When we asked the ship's senior security officer who delivered the news to us that we were being thrown off the ship, how we were to get back to the U.S., the second in command simply responded by saying that's not his problem. This egregious abuse of authority on board was quite frankly intimidating and scary.

On multiple occasions, the same 5 or 6 security personnel laughed about our circumstances and then going as far as to cut off my mother's on board purchasing card with no notice. She and I were stuck on a ship with no allies, no justice and no way to purchase something as simple as Tylenol or water, all because the people in authority on the ship seemed to rule the vessel with an iron fisted Napoleon complex. It was not until we went to the Nassau police station to file a police report regarding the theft that we learned from the police captain that since Carnival asked us to leave the ship, they were responsible for taking care of us in Nassau and arranging flights for us to return to our home in U.S. In fact, upon hearing of our circumstances, the police captain contacted the ship's agent in Nassau and demanded they provide proper services to us.

In addition to the police report, we were encouraged to contact the Nassau Ministry of Tourism to file a complaint of the treatment we received from Carnival personnel. The representative was appalled and assured us that our case would be elevated to the highest authorities overseeing cruise line operations in the Bahamas. We are in Nassau today and will be returning to the states tomorrow, 12/16. Several media outlets have expressed interest in speaking with us when we return. We are bringing this story to the attention of many news and media sources because we want to expose the reality of traveling on this company's ships. With the holidays upon us, we know many Americans are taking vacations on this cruise line and we'd hate to see another person victimized, humiliated, and thrown off a ship in a different country with no help and no recourse. If you would like to speak further about this event, you can email us at **** or reach me by phone at ****.

#1- No polishing of any lines whatsoever. Multiple instances of line cutting taking place in exit/entry to ship lines, buffet lines, etc. We experienced a threatening encounter by other Carnival guests when I advised them that I would not allow cutting in front of me on the gangway back onto the ship. My husband was physically threatened as well. There were no Carnival employees watching or interceding as the altercation grew.

#2 - Misinformation in "coupon" advising that you get $10 free chips to gamble in casino with purchase of $20 chips. The $10 was only for gambling and could not be cashed out. I understood that, but when I gave coupon with $50, expecting $50 in real chips and $10 "free" chips, they gave me $30 real chips and $30 "free" chips (not real $-no cash value). I told them to keep it and give me $50 back.

#3 - We paid $30 per person up-charge to eat at "Emerald Steakhouse" on the Carnival Glory on two different occasions. When the waitress showed entree choices, surf and turf contained small 4oz fillet mignon and a 7oz lobster tail. My husband requested larger meat cut and was told no. We proceeded to specifically ask that if he ordered the surf and turf and it didn't fill him up, if he could order another entree without charge or not. He was told yes, that he could. Then when he finished and requested rib eye, he was told it would cost additional $20. There was nothing in writing anywhere that stated the $30 per person was for one entree only, not to mention, we asked and were told otherwise.

I booked a cruise for 6 people for New Year's. All documentation, information was submitted online and I was able to print boarding passes, luggage tags, etc. Today I found out the Carnival had "upgraded" their computer system and lost some of our information, including security sensitive document numbers. I have to re-gather and re-enter this information.

Interestingly though, even though their website states that this travel information needs to be received 30 days prior to sailing due to homeland security requirements, their fun pass person told me this is not true and we can just show up with the documents the day of sailing and board the ship "just fine". Really? I'm now nervous that they'll lose more information before sailing. I'm definitely not going to sail Carnival again and I haven't even boarded the ship yet! Hope we'll all be able to board

On 10/06/11-10/10/11, I went on my first cruise and last cruise of my life. I never had an experience like that besides being in rough waters, not making to one of the ports and 4 hours late; I fell while getting off the ship. As I walked down the boardwalk, I stepped on the metal ramp and slid to the walkway, landing on my left hip and elbow. The only thing Carnival did for me was get me a wheelchair and wheel me to my car. Never will I cruise on Carnival again!

Just wanted to let everyone know how Carnival has to be one of the scummiest cruise lines there is. We recently were on the imagination, trip from hell! We upgraded to a suite and we thought it was very nice when we first arrived. But that didn't last too long until we were overwhelmed with cigarette smoke from early morning till the end of the day. Sure they came in with their air purifiers but that only lasted so long. Please someone tell me how they allow smoking in all cabins on a cruise ship. Fire Hazard to say the least. But then, they don't allow an iron in the cabin.

I contacted their corporate office and it's like talking to a machine. They said it was still allowed to smoke in the cabins till next year and then they will change their policy to only allow smoking in designated areas. How crazy is that? Amazing how what has become such a universal rule with not being able to smoke in any public places does not pertain to Carnival Cruise Ships. So sorry we wasted our precious time and very hard earned money with this company. Please people do your homework first before you embark on a trip from hell as we did!

On November 11, I embarked on a cruise with my husband and our best friends on the Imagination. We are all in our 40's and it was the first cruise for my husband and myself. We booked tickets on a special of $199.00 per person. Several months later, we were informed that we had to pay port fees and taxes and that was an additional $600.00. Lesson learned.

The first night and next day were uneventful; the room was fine except it reeked of cigarette smoke. We are all smokers, but the room was like a dirty ashtray. The evening we docked in the Bahamas, my husband and our friends went to out to the clubs on the ship. In club Illusions the 3 of them sat at the bar at around 11 and order drinks. Being that the club allows smoking, all of them lit a cigarette. Shortly after a group of 6-7 people came into the bar and stood behind our group. One of the women in the group began yelling and screaming that the smoke was "offending her." She was seated next to my husband. The bar is a designated smoking bar with ashtrays out and around 50 other patrons smoking.

My husband turned his back on her when she pulled out a bottle of perfume from her purse and began spraying the back of his head and shirt with it. He turned to face her and she sprayed him in the eyes and mouth. At that point, he asked my friend (the woman) to switch places with him because he felt that would diffuse the situation. The woman kept screaming and my girlfriend asked the bartender if it was ok to smoke there and she said yes. Her husband was trying to ask for a manager or security (they were actually in the club because of an earlier fight). The woman then began spraying my friend's head and face with the perfume. The woman then reached over to her husband to grab his shirt and that's when the real assault happened. They drag my girlfriend off her chair and 5 girls began punching her. Her husband was scratched and punched. My husband jumped into the middle and was knocked to the floor. All were being kicked in the head by women in heels and punched by the men in the group. Security finally stepped in and escorted everyone to a questioning area.

This is where Carnival goes so very, very wrong. My husband and friends were bloody and had bruises and torn clothes. None of the other group was injured because they were never hit. Statements were taken from all and my group made it very clear that they wanted to press charges. My husband wrote it on his statement in block letters. The security staff was not cooperative and gave no information other than the people would be arrested in Miami.

My husband was insistent that he wanted them arrested and put it in his statement. Being our first cruise, we trusted Carnival to take care of the situation. They told security officer John ** to review the video and see that they were assaulted. He lied to them and said the club had no video. The next morning (after we left Bahamas), I had to seek out the security officer John ** with my girlfriend. My girlfriend was traumatized that morning. She was covered in bruises, crying and absolutely terrified. She was looking everywhere we went, thinking she would be jumped again. They were free to walk around and had passed us several times. I sought out John because no one on the ship had contacted us to even enquire about our health. No care. No concern. No courtesy.

My girlfriend cried all through the meeting. I asked how they would be arrested and that the ship didn't seem concerned about us. I told him she was terrified and how did they plan to protect her? He shrugged and asked me what I thought they should do. He stated he had "talked to them and they knew they were wrong and wouldn't be a problem." You reasoned with a woman spraying perfume in other people's faces? I confronted him about lying about the video and he admitted it was a lie. He said that if they came around to call securitydo you know how improbable that is? Where are the phones to call on Lido or in a stairwell? He also told me that they (the assailants) would not be allowed on Carnival again. My friend remained locked in her room for the last day.

When we docked in Miami, we waited for the police. Imagine our shock when the Miami-Dade police came to take our statements and inform us there was nothing that they could do, the incident happened in the Bahamas and the Bahamian police should have been notified and Carnival has enough incidents that they know that. They were very sympathetic and kind, everything Carnival was not. They told us we would have to contact the Bahamian embassy to pursue charges. The security officer John ** was there, but refused to give us the names of the people that attacked us based on "confidentiality of passengers". So Carnival has blocked the opportunity for justice and recovering damages. The police said that Carnival knew they should have called the Bahamian police, but that they didn't because they don't like incidents on their record. One officer pulled me aside and said to pursue a case against Carnival and he would be there for us. That the handling of these incidents are poor and they have to deal with the aftermath. They stated it was clear we were wronged and would help anyway possible.

Now for the final insult. As we left the boat, my husband and my friend's husband were notified they would not be allowed on Carnival again. Policy. My husband hit no one. He is a 45-year old man. He's never been arrested or in a fight. My girlfriend stood there in a beautiful dress, covered in bruises and that was their parting concern for us. We spent over 2500 and they couldn't even say, "Hey, sorry!"

I contacted Carnival and they wanted to know how we see any of this as their fault.

If I could give it zero stars, I would! I've on 6 cruises. I would have recommended carnival to everyone until now! My husband took me on the very 1st cruise on the Magic 11/14/11 out of Galveston. The stern thruster was broke. They knew ahead of time but did not let the passengers know until we left Galveston that they would be taking us to Progresso instead of Costa Maya.

Progresso is the nastiest place I have ever been to! We went on the ecstasy last year that took us to Progesso and Cozumel. I paid 3 times the price for this cruise than last year! The employees on the Magic were rude. I called Carnival about the experience that I had. All they could say was sorry. I will not be recommending Carnival to anybody after this experience especially, the Magic. Do not waste your time and money! And if you do not listen to me watch out for Sonja at guest services she is the rudest person on the ship! And she will lie to you!

I booked a cruise, 9/12, through cruise.com. There was extensive miscommunication about the policy for military discount. I asked that these issues be clarified prior to booking but the agent booked and charged my credit card without appropriate authorization. Nonetheless, we planned on taking the cruise and provided Carnival with evidence of military service via email scanned ID cards. Carnival claims that we did not provide these ID cards to them in a timely manner. Despite repeated attempts to recover these charges, Carnival seems intent on with holding $800 of a $1500 booking.

The invoicing was completely inappropriate as well. They booked the rooms on 2 separate invoices netting $400 penalties on both, hence $800 worth of withheld charges. Carnivals billing practices are clearly in violation and it is obvious that this is an attempt to take advantage of a disabled veteran who was duped into using their services at the lure of a military discount. I will be contacting the Department of Defense as well in hopes of removing Carnival as an approved DOD vendor.

Glad to be back from the "Cruise from Hell". I'm not sure if I will ever sail with Carnival again. Where do I start? 1. Embarkation - I felt as if I was being yelled at and completely unprepared. I did not know that I would have to have my birth certificate and license out as soon as I walked through the door.

2. Sunday through Wednesday went pretty well. Daughter wouldn't stay in daycare. It seemed every time she moaned or asked for me, they called and made me pick her up. Which, yes, she is my responsibility. However, I had my son hide out by Camp Carnival and he never heard her cry one time.

3. Wednesday evening 5:30 (we disembark at 7:00), my mother-in-law had heart attack on ship. She was taken by ambulance. My father-in-law was forced, even with Carnival knowing they had family one board, to remove all items from the ship. He was held up from riding in the ambulance with her. All his bags were placed on the dock and they told him "good luck". The ambulance left without him. Lovely, we stayed on the ship since she seemed to be doing pretty good. He had to find a way to call for a taxi and then figure out which hospital she was taken too! Thanks, Carnival!

4. I knew I did not take the insurance on my parents or my in-laws, however, I never once asked Carnival for a refund. I asked them for help in making calls to get my in-laws back home. They refused to help me at one point, until I caused a commotion at Guest Services. They didn't like that. Guest services or someone in Carnival decided it would be a good idea to help to assist us in making calls to arrange for transportation. Now my in-laws never flew, so I was hesitant in them flying. Carnival assured me that they would have someone fly with them from Port Canaveral to Harrisburg, PA. Guess what? After I booked the flight, they decided it was against their policy or something because all of a sudden they couldn't do it.

5. Before they whole issue on them, getting home came up, Carnival "guess services" assured me that if her condition turned out not to be serious, they would make arrangements right away to have her brought back to ship. However, in their phone calls to the hospital, they told the doctors there was no way they would have her back. Hmm, why two different stories? Oh, that's right, they already got out money and now they don't have to feed 2 more people.

6. Nassau was great, highly recommend the Blue Lagoon. I wish I could have stayed a lot longer, the only downside.

7. We are walking back to the ship and my son begins to throw up and continues to do so until 2:00 am. We thought he was dehydrated, turns out it was the stomach flu and the three of us got it over the next two days! Wonderful, not only did we have 15-foot waves but the stomach flu on top of it.

8. Disembarktion - With being delayed, they did not provide great details as to when or where to go. I heard the announcement for self-assistance and then the zones 1-4. Then all of a sudden, it was last call for 1-10? Hello, when did the first or second call go out? They did the same thing to zone 18, where my parents were! They only thing that was good is, I had the stomach flu and no one wanted to be thrown up on so they let me cut in line!

9. The Food - There were only a couple of meals that I had were good. The only two great meals I had were at David's and the first formal night (lobster). Other than, that the food was okay. I expected better from the reviews I had read. So, I think I will stick to land vacations for a little or try a cruise in a few years on another cruise line.

Carnival Cruise line representative calling me because they say I was recently on the website. The last time I was called (1-305 599-2600), I asked not to be contacted and this was actually changing my mind of even visiting the website, and stalking my history is harassment and has seriously reconsidering ever rebooking comes to mind. Please delete my email address as that's the other issue- floods of emails. Please stop with the emails **.

Not only were we given the wrong cabin, but we were told that it would be straightened out after Mnster drill. Well, after drill it is too lateNot only were we given the wrong cabin, but we were told that it would be straightened out after Mnster drill. Well, after drill it is too late to leave ship. I booked this vacation in April and it was the worst vacation ever. We were mislead the whole way, left in another country and then lied to about the price of transportation back to the ship and who would be paying it. My son and I were both injured in Jamaica and seeking first aid, the ship was twenty yards out and there was no reason that they could not have stopped. I was told that the captain never deviated and was staying on strict schudle. Nothing about that trip was on schedule. We did not go to the port that we were hoping to go to the most Cayman's and we were in Jamaica a day earlier. We were told that it happens often for a ship to leave people. They have left me and my family with two children in another country with no resources.

One of my children did not even have a pair of shoes. The person Carnival works with on the island was very deceiving. We were stuck there six hours and they not even offered a bottle of water. Then we told that there were no seats for a flight but Carnival managed to book on for almost double the price we were quoted. Me and my son are both on medication that was aboard the ship. We were also told by Irena the SR guest service onboard that the woman on the island was going to take care of transportation and be reimbursed by Carnival. We got on their flight and there were fourteen open seats with only eight occupied.

This was supposed to be a very special week for my family; we booked the trip for my son's 16th birthday. We were supposed to be married; we were never married and were left in another country with no money and went without food water or medication. I had Irena message me the name of the contact on the island that we could have gotten the word to the ship of the first aid treatment and never been left. Irena replied that she never left me the person because they did not get back to her yet, however, she still knew the person's name and contact information. She also knew that we were going to try to be married in Jamaica. And if this situation happens often because they say people get confused, because of the time difference on island should there not be a protocol in place for a ship to wait at least that hour difference? And what happened to the horns blasting and warning people that the ship was getting ready to sail.

Carnival did not live up to the ultimate funship vacation we were promised. We have suffered a great monetary hardship. We saved for this vacation for six months and I believe, we should be compensated. Carnival staff also sent copies of the front and back of four of our credit cards to this deceiving person in Jamaica. Then she called and said that Carnival needed social security numbers. If Carnival needed the numbers, why did they not call us, then a while back on the ship, we were told that they only needed to last for. She apparently lied to Carnival about paying for transportation and that Carnival would be reimbursing the cost. I am taking this matter very seriously and would like to know what compensation Carnival is planning on making.

I just spoke to a supervisor at Guestcare on my terrible vacation. I cannot believe a company as big as Carnival has no solutions. I did not expect to receive the $1800.00 in airfare back which, by the way, was the cost of the cruise. However, I did expect some compensation, considering we missed ports we were stranded in another country with no financial means. I have been reading complaints on all different web sites about minor things like missed activities or bad service in a dining room. Nothing compares to our trip, that was supposed to be a very special week for my family, my sons 16th birthday and my wedding and everything from wrong cabin to being left at a port to not receiving goods we purchased at their gift shop. We were never informed about the ship leaving early; I was told that it was announced but why not put it in a letter like the other correspondences like changing ports or upcoming storms. Just because you announce on a pa system does not mean everyone hears, if your sleeping you would not hear it. Second, we were receiving first aid treatment. And again, I cannot believe a boat cannot wait for 15 minutes especially when it has changed the times of being at port.

At least Carnival could have offered a future cruise so we can go to the Cayman's and be married that was my son's birthday wish and my dream. With the billions of dollars Carnival made last year alone in this bad economy, I do not think that would have been an unreasonable solution.

This was not our first Carnival cruise and we have bragged to friends and family how much we enjoyed them, not to mention we spend a lot of money on their boat and I believe our bill was a little over $7000.00. But you know what they say, the worst advertising for any business is word of mouth. I am a hospitality major and I work for a 5-star resort Grand Geneva in Lake Geneva WI, and you better believe word of mouth will spread quickly to colleagues, friends and guests.

They say for every bad review from someone who person tells nine others I sure hope that is the case. I did not want to be one of those petty people who post on any and every website about misfortunes. Now I think, I will start with the social networking and tweeting. I am very sorry that Carnival did not live up to the standards and I am sure you thought your company had because it was not the Funship with a guaranty for us.

Carnival has offered a $200.00 refund. What a joke. This email is to inform them that the settlement they offered is unacceptable. We should have been notified via letter like other two notifications regarding coarse deviations about the departing time regarding weather. A pa announcement is not proper notification. I would like the difference in what you told me the airfare would be and what it actually was along with transportation costs you agreed to pay and options for another cruise were we might actually enjoy our hard-earned vacation, and have are dream wedding on the beach in the Cayman's. This cruise was supposed to be a very special event in our lives and I know you cannot control the weather, however, you could have saved us the trauma suffered being stranded on an island with no means, no medication, no money, with proper communication and notification.

My very first cruise ever was supposed to be an exciting adventure for my husband, myself and our two children. We booked a cruise based on the places we wanted to visit. Once on the ship and in the middle of the ocean, an announcement was made that due to an "emergency" we were unable to make our stop in Grand Cayman. We were extremely disappointed as Carnival did nothing to make up for the disappointment. Not even offering a free drink! However, we chose not to let it ruin our time since this was in fact the very first time we ever cruised. I never filed a complaint last year when this occurred.

The reason I am posting one now is because two of my very dear friends, also first timers, got off of a carnival ship today and had the exact same thing happen to them! It seems to me that Carnival is booking cruises to Grand Cayman and then once on the ocean, all of a sudden there is an "emergency!" I find it extremely disheartening that such a known company is so deceiving.

If possible I would give them a zero star. Took 3 cruises in the last 4 years. Celebrity, Royal Caribbean and now Carnival. After Carnival, I have no interest in cruising again. The people on the boat were nice, but the booking agent for carnival deceived us about the type of room and charges.

We booked a cruise for my mom and dad's 50th birthdays for January 2012. At that time, I do not know that I was pregnant. I am disgusted with Carnival Cruises and with the cruise laws in America, which do not allow women who are more than 25 weeks pregnant to be on board due to "limited medical services." I think this is ridiculous because a woman who is pregnant can fly up to the 34th week of pregnancy. Why cannot she board a ship after 25 weeks!

So, are they saying that there are ample medical services on a plane while it is flying for 10 hours across the ocean from the UK with no where to land in between? Furthermore, the fact that the cruise liner will not even accept a letter from your midwife or doctor attesting that you have a low risk pregnancy is absolutely outrageous.

Oh, how nice that I am "compensated" by being allowed a "credit" for future cruises, which needs to be taken within a year. Well, I am not allowed to have my baby on board until it is 12 months old when going on South American, Hawaii and Transatlantic cruises!

So basically, I'll lose my money because I got pregnant. Surely this is discrimination at its best!

We are writing to ask for compensation as we did not receive the cruise that we booked. This was our first cruise and it was a destination wedding cruise for my daughter and about 50 of our relatives and friends. Although the actual wedding ceremony on Nassau went off smoothly (mostly due to my daughter's extensive planning) and the weather cooperated for those few hours, much of the remainder of the cruise was a disappointment. While we do understand that some weather conditions are beyond control and we did perhaps take a chance at this time of the year, I think that the crew and Carnival management made some poor decisions that left many of the passengers seasick, not able to use most of the above deck amenities such as the water slides, mini-golf, pool, etc. and greatly reduced our planned shore time.

Tides are known months in advance. Why did we have to wait 6 hours on board, tied to the dock waiting for a lower tide to get under the bridge on departure? Our boarding time could have been adjusted to avoid that wait. With the weather deteriorating Saturday night, why didn't the crew and management know that it would be impossible to dock in Freeport? We should have stayed longer in Nassau to let the passengers have that shore time. With winds gusting to over 90mph on Sunday (per the TV monitors) and the resulting heavy seas, why did we leave Nassau? Many passengers were seasick, many were tossed about and injured, and many feared we would sink. It was reported that the lower deck cabins had water leakage and had to be evacuated. We were not able to use our cabin balcony for most of the entire trip. And, on our return to Jacksonville, we had to wait another 7 hours without our luggage tied to a cargo dock for the tide to get under the bridge to return, causing many in our party to miss scheduled flights and personally cost us nearly a day in returning to our home in Savannah where we had plans. We could have used that 7 hours as shore time in Nassau.

We missed Freeport, where we had a catamaran and snorkel trip planned, and the conditions on board ship were so dangerous we never were able to use the mini-golf and water slide, and only got in the pool once. We were not able to use our balcony for most of the cruise. We were not able to eat or drink as much as planned and some of the shows were canceled. The overall conditions on board were not conducive to a relaxing vacation. Most of the activities we had planned for this vacation never materialized. A planned happy wedding occasion/cruise for our family and friends became a disaster. The groom's father was sick in his cabin for most of the voyage and Jen, the cruise director, kept announcing "another fun-filled day at sea". This became very irritating.

As we wrote above, this was our first cruise. So to be fair, we did speak with some experienced cruisers and they all reported that this was a bad experience. It wasn't just us. One guy I talked with on the rail when we were docking said that he had been on 12 cruises and he said that this was the worst one he has ever been on. For these reasons, we don't think that we got the cruise that we contracted for and was represented by Carnival and for which we paid a considerable sum of money. We believe that we should be compensated for missing Freeport and our planned activities there, the inability to use the above deck amenities and our balcony, and the overall adverse and dangerous conditions presented on this cruise.

We are requesting a refund of at least $500, which we think is a reasonable amount for the loss of activities, amenities and the overall conditions. We did purchase the Vacation Protection Plan, but I have been told that we have no recourse there. As a matter of good customer service, goodwill and repeat business, we request your serious consideration of this matter and look forward to a prompt and equitable resolution.

My daughter was denied boarding because, according to the Carnival embarkation staff, she had improper documentation. She had used the same document on two prior cruises with Carnival without incident. She has now obtained a passport using the same document.

No one at Carnival can answer my questions: 1. Why was her birth certificate acceptable on two previous cruises and not on this one? 2. If her birth certificate is good enough for the US Department of State, why was not it good enough for Carnival? We contend that she was unjustly denied boarding but cannot get anyone to address the real questions. Of course, Carnival will not refund our money. Such a big company would not miss $1,300. But we sure do!

When we booked our trip on the Carnival Pride leaving Oct 16, 2011 we were supposed to receive 2 $50.00 per cabin credits on board. After the first day when we relieved that we didn't receive our credits, we went to the purser's desk and they told us if we don't have proof that there was nothing they could do and of course our paperwork was at home. Next we come home on Sunday and on Wednesday; we received a call from our bank telling us our bank account was overdrawn. When we looked into it Carnival was still billing our acct three days after we were off the cruise. They also billed us the wrong amount to begin with. We are now over $4,000.00 in the negative because of this. When we called Carnival, they said it was the banks fault and they would look into it. They were very rude and unhelpful.

A recurring theme/thread in the vast majority of these complaints is that the person posting booked directly with the cruise line. There are some that indicate they spoke to several cruise lines before booking directly with one of them.

Each of these are testimony to the advisability of using a travel agent to make and administer your cruise or other travel reservation. If something goes awry with your trip, having an agent to act as your advocate will help substantially. And more to the point select a local agency but do so only after you have interviewed them and are comfortable that they have YOUR interests at heart and want to find the vacation that satisfies your requirements and wishes.

Frankly, to those who felt misled by the cruise line they called with regards to the suitability of that line to their wishes, it is naive to expect a Ford dealer to tell you that a Chevrolet would be a better vehicle choice for you. Similarly, one calling Carnival, or any other cruise line for that matter, direct should expect that the agent to whom they are speaking will refer them to another cruise line as being more suitable. Without a travel professional, you're on your own.

I know sometimes things happen with cruise lines but some of these complaints are not Carnival's fault. I read about liquor being removed, cancellations for not paying on final dates (duh!) and even someone complaining about a certain nationality taking over chairs and to me that is bordering on racism. Others complain they forgot or lost their passport and still expected to get on board when it fully states you will not be allowed on. Don't put it in your luggage whether it's a carry on or checked, keep it with you in a folder or something you are carrying. If you are denied, it's your fault you lost your trip.

I just came back from my Baja California Cruise. Sure there were a few annoyances like rude people, annoying street vendors in Ensenada, people hogging the hot tubs but those are not the Carnival's fault. My room was cleaned twice a day and I was left the cutest towel animal critters every night. The staff was so pleasant, the comedy shows were fun, and the food was very good. Our first port at Catalina was awesome and I wish it was the longer stop and not Ensenada.

I am already planning my next trip. I research areas to find out when the worst winds and storms hit and then choose my dates. Sometimes freak weather happens. If a captain did go against recommendations and caused injuries and horrible sickness, then all the people should file charges but seeing how it was ready to sail again that evening, I think the story was a bit exaggerated. Carnival is a "party boat" but it was a fun party and not everyone was drinking.

I cannot even rate Carnival Cruise Lines. Carnival Cruise Lines, how dare you take the lives of my family into such uncontrolled danger, without even one ounce of consideration of how we felt or even cared to ask our opinion!

First, we left port 4 hours late and was told our itinerary would be reversed. All seemed well till we left Nassau. We did not know but Carnival decided to send us into a storm of 91 mph winds. We did not find this out until Freeport denied us docking privileges. There were only 3 announcements during the next 36 hours of this storm. People were vomiting everywhere, the boat continually rocked, dishes and glasses were flying, our carpets in our room were soaked as water was coming in our balcony door as the waves were that high. Fifty percent of the staff was sick, so who was going to rescue us? We were told if there was an emergency follow the staff, what staff?

Upper management was nowhere to be found, we lost our satellite, the water slides and the mini putt were damaged. The exterior of the boat was damaged. Then we sat in a cargo dock for the next seven hours. Here, Carnival started repairs on the exterior. Shame on Carnival for what you did to us, but shame on you for loading another 2100 passengers on that boat after we docked, to a boat full of vomit and damage. It is all about the money and not the passengers. I would never recommend a Carnival ship. Oh and to top it all off, they don't think there was a problem. They said they were sorry. When we asked to speak directly to the CEO of Carnival we were denied twice. If anyone out there is willing to fight Carnival on this one, please email me.

I called and had to cancel my trip due to extreme emergency. I lost 75% of my money that I already paid; all I asked for was a simple verification email stating the reservations were cancelled and the description of what was deducted from my account. It was very simple but not with Carnival Cruise Lines. They don't send emails out for that; it's like doing a magic trick. At least that is what one of the customer service representative stated to me.

Ever heard of Control P, and fax. They can email you when payment is due but can't email you when you have cancellation. Wow, truly amazing! I called seven times and some phone calls were hung up; five was rude and the two just lied to get me off the phone. I will never cruise with this cruise line ever again.

I have vacations with Carnival for over the last six years. We have a platinum card but this trip, 10/10/11, was the most horrible time I have ever had. There were about 400 Indian people; they were rude and we could not even sit anywhere because they were chasing us out of chair. I complained but at no satisfaction. Also, the crew was from India.

On October 4th, 2001, at dinner on board the Carnival Dream, I bit into a broken piece of china in my lasagna. The dining staff and the chef readily apologized and admitted that dishes had been broken in the kitchen. They sent me to the ship's doctor. Upon examination, she reported that two teeth had been affected and for me to follow up with my dentist at home. It ruined my cruise. I love to eat. I usually gain weight on your cruises and I lost on this one. My dentist at home advised me that I had broken a top tooth, which now required a cap and broke the filling in the bottom tooth. The cost is a whopping $1,000. I have tried to get the cost of the repairs either reimbursed of credit toward another cruise to no avail. I am hoping that someone will right this wrong and would like to keep me and my family as customers. I sincerely would like an amicable solution to this matter. Please respond.

We booked in January 2011 for our cruise in late September. My grandson is confined to a wheelchair and requires a handicap room. My husband and I assist in his care and requested a modified room nearby so he could spend time in our room. We were told there were no handicap rooms available other than on the SPA deck. We paid $1,540 for our room; my son and his wife and their son paid more for theirs. My sister and her caregiver also booked at that time and she was given a room on the 10th floor. She bought insurance and when her caregiver was unable to accompany her, she went alone.

She was told today by the Carnival representative that she had no refund coming--she should have found someone else to accompany her. This is contrary to what she was told when the insurance was sold. Her cruise ended up costing her $1,400. She is due a refund and shouldn't have to fight to get it.

It is illegal to charge more for the handicap rooms, yet we were charged under the guise there was nothing else available. I believe we should be refunded a portion of our fare. I can book an ocean view room today for the same cruise and same ship for $589 per person. My sister is also owed a refund. In total, there were 12 of us with five rooms. We've cruised before--receiving nothing for past guest status other than a gold Carnival Sign & Sail card.

Your practice of upselling, especially of handicap rooms, is reprehensible and should be illegal. It speaks of the character of your company.

I booked a cruise on 10/6/11 for our 10th wedding anniversary and my husband's 40th birthday, two memorable events which can never be replaced.

We left 4 1/2 hours late due to what we were told was high tide and not being able to clear the bridge. We were driven right into hurricane-like circumstances-- winds at 70 mph, swells between 16-20 feet. The boat was taking on water; plates, food, passengers were falling all over the place. We were not kept informed of the serious conditions, the weather.

The weather satellite to the ship was turned off so passengers could not access info on their phones and laptops. We docked in Nassau along with another Carnival ship (which later that trip sustained a busted port hole due to waves and winds) and two Royal Caribbean ships. They stayed in Nassau for the half day due to the bad weather coming. Our captain was told to not take us out in it as it would be bad. From what I heard, his response was that they had people waiting for the next cruise and that would bring delays.

The entire trip was horrible, the boat rocked so much we had to hold on to our bed. It's bad when you finally dock and the local news crews are waiting to interview you. It made the paper.

I would expect at least half my money back. I will never cruise Carnival again. This was our first and last cruise ever. Carnival is the worst. We also had to dock at a cargo port because once again the tide was high and we could not clear the bridge. Don't these people know what a tide schedule is? Unbelievable. Carnival, you have ruined any good memories for us. Thanks.

It was the Carnival Fascination Cruise at JAXPORT on 10/6 to 10/10. It left the port 4 hours late with 15 ft. seas to Nassau and skipped Freeport, all with just hearing from the captain but one time. Coming home, the ship stayed within a low pressure system that could have been easily avoided. With 40 ft. seas, everyone on board was sick for 2 days. Then we sat at JAX terminal for 4 hours on arrival since the boat couldn't make it to port due to the tides (that were on charts and predicted).

It was a very poor management of the captain. It is his duty to notify guest of any weather conditions, possibly life threatening ones. And bad time management of the captain, to go to the ports of call on schedule, due to "tides", that are clearly stated. I did not receive any correspondence or admission from guest services. I was supposedly a VIP traveler, staying in a suite, with a balcony. I was treated like a child. Never again will I travel with Carnival, probably will never cruise again. There were 5, 10, and 13-year olds scared to death for 36 hours and no notices from the captain.

Carnival Criuse Fascination - Jax - 10/6 - 10/10.

The ship was 4 hours late leaving the port. The ship changed sailed ports and never went to Freeport. We sailed through 70mph winds and was lost on radar for 3 hours. The captain never spoke to the ship but only one time. I was docked at Jax freight terminal from 8:00am till 3:00pm and had the worst experience getting people off the ship. My son cut his finger on a gangplank but was never offered even a band-aid from Carnival. They were all interested in money and selling something. The windows on the boat were broken, rooms flooded, doors pulled from frames and cracks in the hull.

Celebrating 30th anniversary and booked a mini suite with a private balcony. Paid about triple the cost.

When we arrived and received our VIP suite with balcony, it had two huge problems that made it worse than just a normal room.

1) It was located under an 8-treadmill machines immediately over the cabin and it started at 6:30 am and went until night. Constant pounding of the treadmills overhead.

2) The balcony was located so that other passengers on deck could look right in your room. We could have actually shook hands with passengers as they walked by.

Carnival did not tell us about either of these problems and acknowledged them and offered us $200 credit and 10 % discount on another cruise. This is like a slap in the face when I need to spend money with them to get any compensation and I paid $800 to $1000 extra to have a nice room for the cruise. Carnival could not even move me to another cabin until half way through the cruise and then would not offer compensation and put me in an inside room with not even a window.

In the last 4 years I have been on 3 cruises. I will not cruise Carnival again.

I am visually impaired. I planned to go on a cruise on September 24, 2011 with Carnival Cruise Lines. Unfortunately, I was not able to take the cruise because of an unfair action by Carnival. My girlfriend wrote a letter to them and Carnival sent a letter to me rejecting my claim. I would really appreciate if you could help me on this.

Below is the letter my girlfriend wrote:

Dear Guest Administrator:

Barbara ** is the writer of this letter; we were supposed to travel on September 24th on Carnival Destiny. Passengers: Barbara **, Jose **, and Javier **.

We (Barbara and Jose) had our passports with us; however, Javier's passport was inside his carry-on and the carry-on was scanned and sent to the ship, so Javier could not show his passport to board the ship. The reason why Javier's passport was inside the carry-on is because Javier planned to take the carry-on to the ship with him; however, since Javier is legally blind, he did not notice that the taxi- driver had taken the carry-on away from him. When the taxi driver took him to the main entrance, Javier asked him for the carry-on and the driver answered: I already gave it to the porter who deposited it on the stairs to go to the ship.

Javier explained the taxi driver his passport was inside the carry-on and he was supposed to take it with him, but when the driver went back to get the bag, the carry-on was already gone. When I got to the port Javier told me that the carry-on was taken to the ship. I claimed his carry-on with one of Carnival's representatives. They unsuccessfully searched for the carry-on. They finally said that they were not able to find the carry-on. Today the carry-on is on the ship with Javier's passport inside.

Please consider that Javier ** is legally blind (see attached letter from Bascom Palmer Eye Institute) and he could not see when the driver deposited the carry-on on the stairs. We would greatly appreciate it if we could have a credit or a refund in order to plan another cruise with you.

Below is the response from Carnival:

Mrs Barbara **

Dear Mrs **:

Thanks for getting in touch with us. Your email has been forwarded to me for handling and it's my pleasure to respond. We know you were looking forward to your cruise and we can only imagine how disappointed you must have been when you were denied boarding. Given the time and effort that goes into planning a vacation, we're very sorry to learn of the circumstances that prevented you from sailing. Most importantly, we sincerely regret any misunderstanding regarding acceptable forms of travel documentation. However, as noted in our Cruise Ticket Contract, proper travel documentation is required at embarkation and throughout the cruise. Please understand that we must abide by very strict requirements handed down to us by the Department of Homeland Security.

We trust that you understand our position in this matter.

Guest Admin Specialist

Our booking was cancelled without notice. We contacted Carnival Cruise Lines, and were told that an email was sent about 6 weeks previously indicating that our final payment was due. After checking our inboxes and spam folders, we found that no email had been sent. We were told that, despite this, we would have to pay over $600 more for an outside cabin as no inside ones were available.

After completing an online search, we found inside cabins available for $200 more than the original price we had been charged. Carnival Cruise Lines refused to honor this price, charging us $240 extra for the same cabin. Carnival Cruise Lines also refused to refund our deposit or provide any proof that an email had been sent. Carnival Cruise Lines Guest Solutions would not speak with us directly, instructing the customer service representative to provide us with an email to which we could send our complaint.

Previously, I had written a complaint regarding inconsistent port and tax fees on the same Carnival Cruise. I would like to report that this issue was resolved with the help of the travel agency and Carnival rep. They explained the breakdown in fees to me to my satisfaction. Thanks to both companies!

To show our appreciation to my parents for the help and support they provided to our children, for the past several years, my husband and I have been saving to take them on a vacation. The opportunity came to us in August, and we were so excited about being on the trip and enjoying the visits to different places.

However, my father had a medical emergency on the night of Aug 25th. He had high fever of 104 and abdominal pain. The ER physician who took care of him recommended hospitalization for further observation, because in elderly people, like his age, those symptoms might indicate some underlying serious conditions. My father refused to be admitted, and the doctor asked him to stay in bed for at least 1 week. He continued not doing well, but we thought with support from my mother and me, he might be able to go for the trip.

But, by the time my husband and I were denied boarding due to missing passport, he was really stressed and felt much worse. On the top of that, without us going with them, they don't speak English, and in case of medical emergency on the cruise trip, they don't even know how to ask for help. Therefore, they had to choose not going for the trip, even they had their own legal passports, green cards, and the documents that were required for the trip.

My children had copies of their birth certificates that were qualified them to go on the board; however, without me and my husband going, they could not board, either.

As their only child, I saved up the money for this trip to show my appreciation to my parents before they go back to their country. This cruise trip really means a lot to us! Is there anything that could be done to help my children and my parents replace this opportunity? I understand that my husband and I bear the responsibility for forgetting our passports, but this one mistake of ours has cost my parents and my children their vacation, through no fault of their own.

The Carnival refused to refund our money, even partially.

Last December 2010, I booked a cruise w/ Carnival Cruise Lines and was charged $577.78 for port and tax charges. A friend booked the same cruise this year, September 2011 and was charged only $97 for the taxes. Why the difference of almost $500.00?

This is the 5th cruise we've taken, but the first on Carnival. Compared to its competitors, Carnival is by far the worst experience on all levels. The following is a summary of the major issues we had with our cruise:

1. Unsanitary conditions

requested a change of sheets. The cabin steward manager came by to inspect first. She ordered the sheets changed but rather than apologizing, she told us the stain was part of the washing process and did not address the hairs. The replacement sheets did not have stains, but was still covered by various sorts of hairs. After a long travel to get there, I was exhausted and did not feel like arguing further and ended up spending time inspecting and removing the multitude of individual hairs by hand.

Dining room utensils constantly had to be checked as there would be leftover food on the utensils that were wrapped in the napkins. Even though I saw people changing the table sheets, they did not change all of them apparently, as we were seated at tables where there were still pieces of food left on the table. Once, we could not even sit because they had put the dirty table sheets from another table in our seats.

2. Terrible service

Each meal could easily take 4 hours or longer to complete due to the terrible service. To be seated, we had to wait 4 times, taking easily over 2+ hours just to wait to be seated --- once in line to be put on a list to wait for a buzzer, second to wait to come back for the buzzer, third to get the buzzer and wait for it to go off, fourth to wait to get seated. At one point, we had to wait a fifth time because the hostess had somehow crossed our room number off the list so we had to wait all over again. Once seated, the servers ignored all food customization requests and served extremely slowly, easily taking another 2+ hours. I saw them bring food and leave it on the side for over 20 minutes rather than serving them to passengers. As a result, hot food was cold. Somehow also cold food was warm (e.g. salad). Steaks and bread were so hard as to be inedible. In the middle of my meal, I was even called over by a waiter to tell him if the steak was hard after another passenger complained about how it was too hard to eat. The waiter was apparently disputing the issue with the other passenger rather than just removing it, apologizing and getting him something else.

3. Deceived regarding port sight

excursion booth on ship, on the back of the Pink Bus promotional materials, Carnival hands out, and in the city of St. John. The name is also printed out on most of the shore excursion choices so it is definitely sold as a sight to see. You can imagine how disappointed we were when we were at a hill overlooking St. John and asked why we could not see any rock formations and where the Bay of Fundy was. At that point we were told the rock formations were 3 hours away and that the Bay of Fundy was the water. There was nothing to see. It was just water like anywhere else. We were never informed until after the fact that the only way to see the rock formations is to sign up for the most expensive shore excursion for $150 a person. We paid $128.85 for the shore excursion and would like to be refunded as we did not see the key site we were expecting to see when booking the cruise.

4. Refusal of service/missed day at sea

On the second day at sea, they shut down almost all the free activities and only left open gambling, shopping, and a few classes like yoga, that required extra payment. When I asked the customer service manager Connie what are we to do that did not involve gambling or shopping, she told us there was nothing and actually told us to just sit in our room and do nothing.

Earlier in the day, they had high winds, but by the afternoon, it was calm and they opened all the decks. Nevertheless, they refused to open the activities we wanted to do such as using the water slide, playing mini golf, and playing shuffle board. The customer service managers Connie and Amerlia made up ridiculous excuses such as there is a hurricane, there are high winds, there are slippery decks, etc. These would be fine reasons to shut down the activities if they were true. However, it was blue skies, flat calm water and dry decks. I even have photos as proof. It also does not make sense that you could go on the upper decks to walk or jog on the track but "it would be too unsafe" to stand in one spot to play mini golf or shuffleboard. Amerlia finally admitted the activities could be opened, but then said it was no longer worth opening because there was not much time left to play even though the sun was out for more than another hour.

5. Rude and lying customer service managers

Connie and Amerlia not only lied about the weather, which they falsely wrote down as our complaint in their records, they also dismissed the complaints about the wait times and unsanitary conditions as "normal" and rudely said we were being unreasonable. Connie even originally insisted that she did not have a supervisor, which turned out to be Amerlia. When we complained about this lie to Amerlia, she said it was okay for Connie to pretend she does not have a supervisor because she works on behalf of Amerlia, which is a statement that does not even make sense.

I bought a new pair of sunglasses on board the Carnival Conquest, Monday, Sept. 5, 2011. By the next Sunday, the lenses started fogging around the edges and there was barely enough space to see out of the glasses. I requested my money back through Starboard Cruise, the company that runs the gift shops on ships, or a new pair of sunglasses be sent to me and they said "no". I wasn't covered under any warranty.

I sailed out of San Diego on 04/23/2010 on the Carnival Elation for a three-day cruise to Ensenada. I am very surprised at the nature of the complaints I am reading on this site. The complaints are about dirty rooms, terrible food, long lines, the cruise line confiscating your alcohol, thousands of dollars in cash and jewelry stolen.

Regarding the theft of thousands, how is this even possible? Unless you are a total idiot, it is completely unreasonable that a normal person would travel with thousands of dollars in cash. Why is that even necessary on a cruise? If you have no checking account, credit or debit card, then buy a prepaid credit card and carry a couple hundred for emergencies. To do otherwise is simply asking to lose or have your money stolen. You should ask your "lovely wife" that lost the two thousand dollars if she is sure she wasn't hanging around in the casino when this loss took place. That seems like a much more likely explanation. Are you implying she was robbed, that your room was broken into? This whole story just sounds made up.

Then, I read about the woman who had jewelry stolen. Why leave it in a suitcase that will be out in the hallway all night long? Why not store it in your purse that will be kept with you while you get off the boat? The man who is complaining that his alcohol was confiscated from his suitcase really takes the cake though. You violated the cruise line's rules and now you want people to feel sorry for you because they allegedly took your alcohol? You have some real nerve. The problem I see with the majority of these complaints is that people have no common sense and want to blame others for their troubles. That is simply ridiculous.

My cruise was wonderful. My husband and I sailed with my sister and brother-in-law and had an absolutely great time. The food at the buffet probably could have been better. But the made to order sandwiches were delicious. And we had a wonderful time in the dining room every evening. They have wonderful service, good food, and great company.

The one thing on the cruise that did agitate me was some of the cruisers who were incapable of handling their liquor. In the karaoke bar one evening, this old man (in his sixties) was hanging out with this group of twenty somethings. The twenty somethings were singing karaoke loud and drunk. All the while, one of the girls was making out while on stage with this old guy who couldn't keep his hands off her. He eventually ended up carrying her off the stage and out of the room. I can only presume they were going to "make out city". I love having a beer here and there myself. But people, please try and handle your alcohol appropriately. Dance in the clubs if that is what you are up for. But try and act at least moderately respectful when you are in front of a group full of people. Who knows who had the video camera out on their cell phone to record this debauchery for possible posting on YouTube? Get a clue! Other than that, we had a blast. We had so much fun. As a matter of fact, we are scheduled for another cruise to Ensenada in October of this year, with Carnival. I can't wait!

Our Carnival cruise ship experience was not a pleasurable or comfortable experience at all, and it consisted of such atrocities as the children's counselor using foul language in front of the kids, a sewage leak on our floor just two doors from our cabin, a terrible vibration in the room that kept us from sleeping at night, a sharp piece of aluminum floor trim that cut my 8-year old daughter's toe so badly that we needed to seek medical attention off the ship, as the ship's doctor and nurse would not assist us, small groups of delinquent teenage (early 20's) men roaming the hallways looking for fights with other people and a staff that generally didn't care about the issues we had. I will go on to define the events of our trip below as concisely as I can. I also have crew names and photos of the incidents. The story is below:

We started by calling several cruise lines in search of a cruise that would fit our family; Holland America, Royal Caribbean, Princess and others. In speaking with the Carnival sales representative, I was assured that the Carnival Cruise I knew of in the 80's was not the Carnival Cruise Line today. I was promised that the Carnival ship was family friendly to children and that our kids would have plenty to dowill be managed by Carnival's well-trained, professional staffs. We went ahead; we booked our cruise on the Carnival Triumph out of New Orleans on August 27th 2011, over an Alaska cruise, as we were convinced that the Carnival trip would be more fun for the kids. We then arranged for round-trip airfare from Orange County, California. We paid for the upgrade to a balcony cabin as this was my family's first cruise, and I wanted their experience to be memorable.

On August 26th, we flew to New Orleans to depart on our Carnival Caribbean cruise. It was to be a five-day cruise to the Yucatan peninsula of Mexico, stopping in Progresso and Cozumel. We know that no trip is perfect and that small things go wrong on all vacations, but the experience we had was way beyond the acceptable amount/severity of problems. The first issue was the noise in our cabin. We were on the 8th floor, and there was a terrible, unusual vibration/humming coming from outside the cabin that was annoying, loud and disturbing. If you touched any of the furniture/beds in the room, you could feel the vibration. It was not a normal vibration, but felt like there was an air conditioning compressor over our room. We walked about five doors down and asked if we could hear their room. They had no such sound, so we confirmed that this was not normal. We went to contact the customer service, and had to stand in line for almost an hour to get to the front desk.

A technician was later dispatched to our room. She said that she could not hear anything. We were absolutely dumbfounded and insulted that she could tell us that she couldn't hear the noise or feel the vibration. We filled a glass with water to show her the shaking when it was sat down. She saw it and said that was normal. It truly was not normal. This issue never got resolved. Sleep for myself and my wife was very limited for the next five nights due to this noise and vibration that nobody would address.

The next issue was the smell of sewage, not just the everyday smell around the ship, but the sewage pipe that blew out next to our room. The second day of the cruise, we smelled a horrible sewage smell in our room. We went into the hallway to see that carpeting was being removed some 3 doors down from us. The technician said that there was a sewage issue. There was cardboard covering the carpet in the hallway that evening that was stained in fresh, black sewage, which wasn't even cleaned up for over a day. The cardboard remained outside our room until we departed the ship. This, on top of the loud vibration noise, made for most unpleasant accommodations.

We tried to spend some time on the Lido deck where the pools are, but the music was very loud, you could not hear yourself think. People were yelling over the loud music to talk. It was as if nobody evaluated the needs of the passengers on the deck, and just turned the music to eleven. And the music selection was very poor, ranging from rap to hip-hop music aimed at the 20's drunken crowd. There was no way to relax on the upper, outside decks. No way to read a book or even enjoy a relaxing day in the sun.

The children's program was probably the most disappointing part of the trip. As parents of an eight and eleven-year old children, we were excited at the activities that they had to choose from. We took them to the opening party for age's six to eleven that first evening. When we came back to get them, our children literally ran from the room and hugged our legs. They told us all we did for the last hour was stand and cover our ears. The DJ played music so loud that it hurt our ears. We asked him to please turn it down; he looked at us and turned it up louder and smiled. We asked to leave, and nobody would let us. I understand them not letting the kids leave for safety, but to not pay attention to the kids' discomfort was not very respectful.

The second day of the cruise, we took the kids to the 2:00 PM towel folding/animal event, with the intention to let them stay through the t-shirt coloring and scavenger hunt. We waited at the designated location for twenty-five minutes with a dozen other parents until the staff finally showed up. After checking them in (another twenty minutes), they were completely behind schedule. This started the next downfall of the kids program. We left our kids for the next hour. When we came back, my son was sitting in a corner upset, and my daughter was on the other side of the room with an acquaintance. They again both wanted to leave, but this time they started with the head counselor was mean.

They sad that "She yelled at us; she used foul language. She told us that we could all just sit there all day for all they cared." The general attitude came from a counselor, a Serbian girl named Amanda. They said that they didn't get to fold any towels because she cut the guy off who was trying to teach them. She was rude to him in front of the children. Then, my son said they took the markers away from him, and wouldn't let him finish his shirt. He said they didn't let him go and do the scavenger hunt, which was what he wanted to do. Basically, the whole event schedule that afternoon was messed up.

We went downstairs and asked to talk to the director of the kids' program. About fifteen minutes later, Trecia ** came to us. She apologized, and told us that Amanda would be pulled from the kids program. She asked us to give them another chance. Our kids refused to go back to an event until we finally convinced them on the fourth day of the cruise. When my daughter decided to try Camp Carnival again, Amanda was there with the kids. My daughter did not want to stay. Basically, all lip service.

On the return leg of the trip, the port side (our side) of the boat was cleaned. There were crews on the balcony levels supposedly cleaning up the ship. This was one of our two days at sea, and we had to leave our cabin during this process instead of being able to enjoy our balcony that we paid extra for. Could this not have been done while we were docked? When we returned to our cabin, our windows were dirtier than they were before the cleaning. The chairs were wet and too dirty to sit in, and we now had a lovely ashtray full of cigarette butts on our deck table, which my kids had to find for us. They actually brought us a dirty ashtray full of cigarettes. Just another example of customer care and a well trained staff.

There were groups of inner-city young men on the ship that travelled in packs of two to four. They seemed to get off on walking a path into other people as a show of power; kind of charging into them, ramming them with their shoulders like it was an accident and then looking at you as if to challenge you. It happened several times, in front of my kids, so I went to the security. I asked them what I should do, and the security officers said, "Try to avoid them." He said that there was nothing else he could really do about it. So, we just tried to stay in our cabin or the nice restaurant where they didn't seem to roam.

On the final evening, my daughter went to the door in our cabin to walk onto the balcony. It seems that in cleaning our room, someone knocked off a piece of trim on the floorboard the aluminum trim on the floor. My daughter caught her toe on this sharp piece of aluminum. It was a missing piece of floor trim that the housekeeping staffs had overlooked, or knocked off poor maintenance or workmanship. It was as sharp as a razor, and it cut right through her large toe and toenail. It went deep enough that it actually cut her big toenail in half, and blood was gushing hard.

It was 8:10 PM and I hurried down to the medical center on floor zero. There was nobody there. I ran around until I found someone who could call me a doctor. I waited over fifteen minutes, and a nurse showed up. She seemed a bit put out that someone needed help after hours. I explained the situation; she brought me some gauze and Band-Aids, and sent me on my way. She did not come up to see my daughter, to lend her nursing skills and to help in any way. I was completely floored by her attitude and lack of compassion to help a guest, but I had no time to argue as my daughter needed help. We left the ship the next morning. We took my daughter immediately to a doctor to look at her toe. That cost us even more, not to mention her pain and discomfort, and us spending much of the night awake due to negligence in the maintenance of the cabin.

When I booked the cruise, I was talked into paying an extra $240 plus for insurance. Among other things, that was supposed to cover medical emergencies, as I was told, but we were basically brushed off by the medical staff. Where is my insurance help there or where is even any basic decency of helping their passengers in a medical situation? When we returned, I sent out an email to customer service explaining what had happened. No response for days. I sent it a second time, no response. So, I started digging around for email addresses until I found a few executive member emails, including Mr. Mickey Arison, CEO of the Carnival Cruise Line. I sent Mr. Arison a letter.

A few days later, he had Kay **, special advisor of the office of the president contact me. Kay did the marketing apology for our experience; told us that she saw the issues reported in the ships files and that Carnival would look into them. She thanked me for bringing the issues to their attention. Next, she wanted to offer us a 15 percent discount on a future Carnival cruise--seriously, a 15 percent discount. By the way, there were conditions on the offer:

"While there are a few restrictions like, holiday departures, cruises to Alaska, Australia, Europe, Hawaii and chartered sailings and et cetera, the offer is combinable with most fares. Additionally, our offer is limited to one per booking, is non-transferable, and applied to the cruise fare only, after you've paid the deposit."

Basically, she offered us 15 percent off for another Caribbean cruise maybe on the same ship. Where to go from here? Do anyone have ideas? I am probably going to expand this site to start hosting other people's experiences on Carnival so that the world knows what they are getting into when planning a vacation with them.

Please do not listen to a thing that this man, Darnell from Carnival Imagination, says. First, he was selling the idea that tanzanite is rare in America. He lied. I went to Diamond International at Nassau and purchased a ring that they were selling for $400 plus dollars with a price tag attached, stating that it was almost $600. Darnell was in the store and I asked him if it would be a good buy. Of course, he said, "yes," so I purchased it. I went to get it appraised in the US, and found out that it was worth less than $15.

I received a postcard awarding me a complimentary 8 days/7 nights cruise for two, etc. and to call for a bonus of airfare. I have called the number at least 15 times, and all I get is a click and a blank line.

I was excited to get to cruise with Carnival, but was upset about this treatment. What do I do from here? This may not be the proper venue for lodging this complaint, but I couldn't find any other site.

I decided to take my family on a cruise. Unfortunately, hurricane Irene changed our itinerary a bit, which was okay. But on the ship, the staff was extremely rude (except for our wait staff and room staff). There were no activities. The worst part is when we arrived back to NY. When picking up my bags, my luggage was broken. I asked to speak to someone. They told me there was no one there to help me. They wouldn't even give me a bag to clean up my clothes that were laying all over the floor.

When returning home, I found many of my clothes were missing. I called Carnival the next day. They told me there was nothing they could do, because I didn't file it when I was at the terminal. I told her I was told there was no one there to help me. She said that the only thing she could do was take a description of the items. And then, I would have to pay shipping if they found them. It is unbelievable! They lost over $100 in clothes but I have to pay them!

I talked to someone with authority from Carnival Sensation Cruise. It was my first cruise, and it was a nightmare. I called on March 5th, and spoke to a representative named Pam, and I asked about their flight price. I checked the flight cost for myself, and saw they were comparable to Carnival. I agreed to have Carnival book a flight for convenience. I was never informed that Carnival books ALL their flights as layovers.

They booked the flight on the 10th of March (as per Delta Company). I constantly asked Pam and other representatives about the flight information, so I would know in advance if there was a problem. I was told no information would be available, and flights were not booked until two or three weeks before the trip date. Of course, anything and everything that could go wrong did because the flight delay in Philly, the flight in Atlanta to Orlando was missed.

We were on a family outing and were separated; three were able to get on a confirmed standby, and the others were on standby and had to get a later flight. Meanwhile, they had to walk the airport end to end twice; expecting to catch another flight, but no room was available. The three just barely caught the ship at 3:30. The others got to Orlando at approximately 4 PM and had transportation available. The ship left the dock at 5:30 PM, and they still weren't able to board because they were told it was too late.

The entire time we stayed in contact with Carnival; getting step-by-step instructions, speaking to our personal coordinator, Heather and other representatives. The ones left behind, after spending time in the airport, were told they'd be flown to Nassau. They were accommodated with a room. They were told that they had insurance coverage, which would allow them $1,500 for expenses, but they were told later that they had a limited and specific amount to spend. They had no luggage or personal things with them for the next day. They were flown to Miami where they spent more time and walking in another airport. Some of us have medical and physical issues, and cannot exert ourselves physically like that.

When they finally got to Nassau, it was approximately 6:00 PM, Friday. One of the ladies was exhausted and in pain. She could not go in to the island, but instead she went to bed. As a result of all this mayhem, we, as a family function could not be together to carry out our activities as planned. We all were frustrated and appalled at our first experience of a cruise. The bottom line is if we had connecting flights or layovers that weren't so close together (which would allow for delays) and we were informed by Pam that all flights were booked as layovers, none of this would not have happened. We will not use Carnival again. I'm asking for a full refund for all seven passengers.

Carnival announced that "Inch Of Gold" would be selling solid gold chains by the inch. My wife and I went and bought heavy gold chains for ourselves. Upon the price of gold soaring up we went to sell them only to find out that they were gold plated. Carnival refused to comment, saying "I'm not allowed to comment on that. If they are allowed to commit piracy on the high seas shouldn't anybody be allowed the same piracy."

We don't know where to start, but we received a postcard awarding us a complimentary 8 days/7 nights cruise for two, etc. and to call for a bonus of airfare. We have called the number at least 15 times, and all we get is a click and a blank line. We were excited to get to cruise with Carnival again, but we're upset about this treatment. What do we do from here? This may not be the proper venue for lodging this complaint, but I couldn't find any other site.

I really did not have a day that staff hair wasn't in my bed, in my bathroom, in my room and on the linen in the dinning room.

On the second day of the cruise, I found a decorative hair comb (not mine) in my bed, letting me know the padded fitted sheet could not have been changed from the guest before me. The staff was not the friendliest and when I complained about all these things while on the ship and asked to put this in writing, I was told I could not. "We input it into the computer."

I fell and hit the counter after I got out of the shower. The floor had flooded due to poor drainage and short shower curtain. I suffered severe brusing and three broken ribs.

I got home from my cruise It was March 6, 2011 - March 13th. I realized I left my jewlery on the ship in the safe where it was since day 1 of this cruise. I called them, they asked me to describe what was missing, I told them.......never got a call back. So I went online, wrote them 3 times and asked for an answer. When I called them back they said "sorry Mrs. I**** we did not find anything, and it has been 30 days so we are not responsible unless you have insurance" what insurance?? The only explanation was our room steward Ricky who cleaned the room after we left has got my jewlery of coarse they did not find it.

This letter is with regards to our cruise on The Carnival Fantasy out of Charleston,SC, Monday, March 1, through Saturday, March 6. When I called Carnival to book our cruise, I asked a lot of detailed questions regarding the room we would be staying in. I was told that the room we were getting was going to be an upgraded room since we have been past guests with Carnival Cruise Lines. I was told by the Carnival Cruise representative that this room would be better than the one we had previously stayed in, and I said to the representative that it is great because the room we had on our previous cruise was great. When me and my husband arrived in our room for this cruise, we were shocked to first see we where in a handicapped room which we did not request, and we were not aware about it.

The second issue is that when we went to bed that night we could not get any sleep, all we both heard was banging that sounded like something was coming through the walls, that is how loud it was. We also heard a lot of talking, and a lot of what sounded like people running up and down the stairs. My husband opened our door, and then realized our room is right beside, not even 4 feet away, the cruise ship workers' entrance. This is an entrance where the workers on the ship come in and out of the two doors, delivering room service, pushing wheeled baskets full of towels, and cleaning supplies for the rooms. Every time someone would come through the doors, they would slam very hard open and close very loud in our room. The wall would actually shake when our bed was up against the wall.

The next morning, I went down to the guest services, and told them about the issues we were having, with all the noise due to the workers' entrance. The lady asked what room we were in, I told her, and she said, "Yeah, we are aware of noise issues with that room due to the workers' entrance". I asked, "How are you aware of it when it was just now that I'm able to report this issue?". She stated to me that they have had complaints before about this room getting a lot of noise because of the workers' entrance. I then stated, "Then, why do you have to let people stay in the room if you are aware of it?". All she could say at that point is "We are so sorry". I then asked, "Do you have any other room? Because we can't sleep. We were up all night, and it is even worse during the day with this noise". She said "We don't have any other room available. We are full". I also asked her why were we given a handicapped room when we didn't even request it, and wasn't told about it. She then again said sorry. Me and my husband again endured another long night with hardly any sleep at all because of all the noise.

The next morning, I once again went down to the guest services to let them know that it isn't getting any better with all the noise. There was a man working there. He asked, "What room?". I told him, then he turned around, looked at the cruise ship map of the ship, said nothing, and just stood there. I then left, went back to the room, and told my husband what had happened. He went down to the guest services for the third time at this point. My husband once again stressed to them how bad this noise is, and we cant get any rest. We are tired all day because of it and can't even do much on the ship because we are so tired. All they could say to him is sorry. He had to ask to speak with a supervisor three times, before they finally would try to get one. The said they will come back to him in the morning. He said that it isn't good enough. He then asked for a manager. She left, came back, and said that the manager would be with us in a moment. The manager comes out very nice about everything, said he was very sorry, said that he is very aware of the noise problems with this room, and that it had happened before with past guests. At that point, my husband told him that it seemed very odd that everyone, that he and I had talked to, said they are already aware of noise problems with this room because of the workers' entrance. The manager then said he was going to make it right, but in the end they did not make it right at all.

My parents are currently sailing on this ship with two other couples. They paid for all of the reservations on one credit card. Two weeks ago I personally completed their registration and printed out all of their boarding passes. I also ordered gifts that were supposed to be delivered to two of the three cabins.

Well guess what? They go to check-in and are told that one of their cabins has been cancelled and assigned to someone else. Carnival says that my parents cancelled the room but we know that is not the case. They tell my parents that the ship is booked but then tell them all to get on the ship and that they would resolve the issue.

For the two cabins that were available, they get to the room and there are no decorations. Then Carnival says that their Guest Services did not send them any information about the Bon Voyage decorations ordered for one room or the Korbel gift set that was ordered for the room that was cancelled.

I spoke with Eola from the 1-800 line and she advised that my parents could only deal with Guest Services on the ship and if they still have a problem once the cruise is over that we can call them and speak to them about the issue. I spoke with a Guest Services representative via cell phone and he advised that my parents would have to give them the confirmation number for the gifts, but with it being the weekend the issue won't be resolved until next Tuesday. So now my dad is going to have to buy time from the internet caf to retrieve a confirmation number to prove that Carnival is the one who is making the mistakes.

They have only been on the ship for two hours and this is turning into the Titanic. No one seems to care about the many issues my parents are having. Also, since English is not the first language of anyone on the ship, communicating with the staff is very difficult.

I am sure that someone is monitoring this site. If so please try to make this right while my parents are on this cruise. My parents are in M267.

This is our 2nd horrible experience with Carnival traveling out of Charleston, S.C. on the Fantasy ship. I'm not sure if Carnival is getting too big for their britches or if they no longer care about their guests. Our family has been loyal Carnival cruisers for almost 15 years, but in the future we will spend our hard earned vacation dollars elsewhere.

***Update*** My parents got back from their cruise. While they were on the ship they spent several hours speaking to different members of Guest Services regarding their numerous issues. One woman told them that the gentleman was getting the Korbel gift set was the one who cancelled the gift order. My mom replied, "how could he cancel something hat he didn't know he was getting?" The woman excused herself and went to the back of the office. They called Guest Services today to get some help regarding their experience. They talked to five different people Kay, Corina, Laronda, Victoria, Mayda, and they are waiting to speak with Lori and each person gave them a different story about why they experienced the issues that they had. No one would admit that Carnival made a mistake.

Thank goodness the other couple was able to get a room but it was far removed from the rest of the couples. Also, the room that was taken from them was empty the entire cruise. Although they paid using one credit card they were seated in different dining rooms at different times for dinner and then they were told it was because my parents had a gold card and the other couples had blue cards. What? Even I know that the gold cards are for people who have been on three or more cruises. The other couples had not sailed that many times with Carnival so their cards should've been blue, but that wouldn't effect their seating arrangement. Then when they advised the head waiter that they wanted to sit together in the same dining room they were given a table off in the back corner.

Neither couple ever received their gifts and Carnival says that they can't refund the almost $100 my parents spent until they do further research. They have not offered any sort of compensation and it doesn't appear that anything will be done. Shame on Carnival for ruining and anniversary and the vacation for a woman who is literally on her death bed.

I paid for a cruise to Jamaica that sailed on January 1, 2011. I live in Philadelphia, Pennsylvania. During this time, there were no flights out of the Philadelphia Airport due to the fact that the East Coast was hit with more than 20 inches of snow. No flights were leaving or arriving at Philadelphia Airport. Carnival Cruise contacted me and I explained to them that I could not get a flight out of Philadelphia due to the inclement weather. I was promised a refund and never received it. I learned that my refund went to someone other than myself by the name of Shirley Garner who was a part of our group. However, I do not know Shirley Garner who resides in Lexington, Kentucky.

I have try since April to receive my refund. Calvin informed me that he would be in touch with Shirley Garner to try and get the money back. I have had no success as of yet. I have gotten the runaround from Calvin and he has advoided me in every way. I was told to contact Shirley McCall of Carnival CruiseLines at Ext. 85311 and she totally ignored my call. As of today, I have nothing concerning my refund. It amazes me how they took the money from my credit card but placed the refund on another patrons card that I am not that familiar with or even live near her.

I am requesting my refund immediately.

I will never cruise with Carnival Cruiselines ever again and definitely not have an agent such as Calvin McCain. Once this matter is settled, Calvin or Carnival will never get my money ever again.

I want my refund from January 1 2011. I waited too long.

Unfortunately this problem has been going on since June 10,2010. So names of contacted people are impossible to recall and you never get the same person twice on the phone. I had booked a cruise for four people and this was the first cruise I have ever booked. I was rushed through the booking process and nothing was explained in full.

It was my understanding that as long as insurance was purchased I could get a refund, my first phone call was made before even 3 days went by and I thought legally you have 3 days to break any contract. they told me this wasn't so that there were penalties etc....Now I started out giving them 1400.00 dollars on my debit card. Than they deducted fees and I was now down to 1200.00 that I could not get in cash so they were given as future cruise vouchers. We had papers notarized tho switch my son and his friends credits to my name and my wife.

So at this point this part was taken care of. So rather than loose anymore money we booked a cruise on June 14,2010 which was:BOOKING NO:33TG77 SAILING:CARNIVAL GLORY 09/05/11 SAILING DURATION:5 days STATEROOM: 7282CATEGORY: OS, CRUISE CHARGES CRUISE RATE $ 2078.00 FEDERAL TAXES/FEES $ 154.66 OPTIONAL CHARGES VACATION PROTECTION $ 238.00 MISCELLANEOUS CHARGES ADMINISTRATION FEES $ 100.00 PENALTIES $ 300.00 SUMMARY CHARGES PAYMENTS RECEIVED $ 1000.00 GUEST BALANCE DUE $ 1870.66 FINAL PAYMENT DUE DATE 7/7/2011

Now this where things went completely crazy, I hurt my back pretty bad and I called today to cancel so I could get a full refund. Again I was told there was no insurance and only 300.00 dollars was applied to the booking. The rest miraculously disappeared in fees and penalties. Plus the 250.00 dollars that was transferred from my son is now back under his name and they all of a sudden can't find that faxed paperwork either. I am so totally disgusted with Carnival and the tricks and scams. I was told just cancel this cruise and you'll have 200.00 towards a future cruise which means they took 1200.00 dollars of my money by scamming me with the Insurance twice. I just read the numerous complaints that i wish I had read before dealing with Carnival. Your help to resolve this will be greatly appreciated.

we sailed on the carnival miracle sailing from new york on may 6th 2011, that was the friday before mother's day. on friday evening our dinning room water brought a bottle of champagne to the table and told my husband that it was for him, my husband asked who it was from and the waiter stated"from your travel agent" this did not seem out-of-place so we said nothing.. the following monday or Tuesday i am not sure which night the waiter brought a cake to our table and said that it was for me i asked who it was from and he said "i do not know" i took the card he had in his hand and read that it was from our son,our daughter-in-law and our granddaughter. the cake had a message on it "happy mothers day" and the waiter had others join him in singing happy mothers day to you" of course mothers day had long since gone. it is my feeling that the waiter told my husband that the travel agent had sent the wine and that he did not know who the cake was from because he can not read.

in addition we can not remember the number of times that as we approached a staff to ask a question they would look directly at us and walk away in the opposite direction.

he said he would be back but never did show up

needless to say inspite of this being our fourth or fifth timed on carnival there will never be another time with them. i also believe that our son and daughter in law should have their money refunded for a "no show mothers day gift.

thank for letting me vent i will be honest with you i doubt that these mails are ever read and if they are it is never answered .

ruth ** carnival miracle may 6th out of new york. 7th floor

After a horrible honeymoon cruise on the ship Carnival Inspiration on 5/16/11 out of Tampa, I sent the following letter to the cruise line:

I feel compelled to write you in regards to my recent cruise experience on your ship Carnival Inspiration, which sailed from Tampa to the West Caribbean on 5/16/11. This was my first cruise and was also my honeymoon. This was also the worst vacation I have ever had. Here are the outstanding factors which made it horrible:

1. Too many guests and not enough space. We were informed that there were over 2,000 passengers aboard our cruise. If we did not find a seating outside on any of the decks by the crack of dawn, then we had a difficult time finding one. There is only one small pool on the ship and once 30-40 people are in it, there is no room for the other 1,960 passengers. We tried to see a couple shows, but even though we arrived over 30 minutes prior to the show, it was already at standing room only. On one evening, we even attempted to do karaoke, but since there were so many people, our songs were never played.

2. Pushy sales tactics. Our cruise director, Stephanie, was on the loudspeaker in what seemed like every hour to tell us to buy excursions, jewelry, watches, pictures, etc.. This overly pushy sales tactic made us uncomfortable and greatly took away from any relaxation we may have had. As well, it seemed like every corner we turned, there was someone trying to usher us into a picture so it could be sold to us later. It was very annoying.

3. Ship maintenance hindering passengers. At 5 p.m. guests were kicked off the greater portion of the pool area so that maintenance could come in and clean the deck. We also enjoyed paint fumes on a couple of occasions as crew members were painting portions of the ship. Shouldn't these sorts of things be done at night while passengers are asleep?

4. Not enough to do. As previously stated, we attempted to see several shows, but when we did not want to stand for the duration of the show, we were not left with many options. We ended up in our windowless cabin watching the few stations that were not ads to buy something where the same few movies were played over and over. We found ourselves quite bored for much of the trip.

5. Not enough time at destinations. It took about 30 minutes to get off the ship at Grand Cayman and another 30 to get back on, so we only had about 4 hours to do something. In Mexico, we did an excursion which included 2 40-minute boat rides and 2 1.5-hour bus rides, which only left us with 1 hour and 40 minutes to do our excursion of the Coba Mayan ruins. Although we did enjoy this trip and loved the tour guide, we were nearly having to power walk our way through the tour so that we could see very little. In speaking with other guests, many were disappointed with the lack of time at our destinations. Also, we ate breakfast before this excursion at 9 a.m. and had no opportunity to eat lunch on our excursion and were only provided with a bottle of water and nuts on the way back. By the time we got to the ship at 7:00 p.m. we were starving.

All in all, we were extremely dissatisfied with your cruise line and would not recommend it to anyone. We have 2 sets of friends getting married and considering honeymoon options and we now have one option we definitely won't recommend. We spent roughly $1,600.00 on the cruise, which is disappointing enough, but we also had to take a week off work, which is time we had to earn over the period of 6 months. We now do not feel like we had a vacation, let alone a honeymoon and we will not have any vacation time again for the next 6 months to take another one. I don't know how you can make amends for what was supposed to be a wonderful time for us, but it has definitely been a memorable experience and one we won't be forgetting any time soon.

I did not like the way the company charges me to pay for even soda. They said that all the food will be covered during my cruise. I was asked to pay hefty sum for a glass of soda during the cruise.

I was not informed that the tickets I put a deposit on was an Early Saver Program which means that I cannot have my deposit refunded. I have no email record in which this representative claims he sent me. I have to cancel one ticket out of seven and they will only give me $150 credit towards a future cruise if I can prove that I paid for the deposit. I am planning a wedding and feel extremely cheated. Now, I'm worrying about what other undisclosed items may be lurking with this cruise line. Consequently, I lost $200 due to failure to disclose refund policy in either verbal written form.

Booked Balcony Stateroom 7427 on April 23 sailing out of new Orleans on Carnival Triumph, thru Carnivals booking engine. Both my husband and I are disabled and each had 1500 electric scooters that we took on the ship and our 31 year old son to accompany and help us. Immediately upon seeing the cabin, found no sofa, no table only roll-away bed, Immediately informed guest services that the web site clearly states all balcony cabins have separate sleeping area and living area. This cabin had no table, no sofa, no room to even fold down the roll away bed without it collapsing. I paid for a Cat 8m which was a higher price than a standard balcony, this cabin was a closet, we have had balconies in the past and been able to keep our wheelchairs in cabin and had no problems. This cabin was not what they advertised.

They refused to help us, my husband recently had neurosurgery and I have been disabled since 2000. We needed a sofa or padded chair, but they refused to provide us, we even offered to give up our balcony for an outside stateroom with a window so we would have a place to sit, It was physically impossible to get to the balcony door because it was obstructed by the beds, We took pictures of all the other cabins which were supposed to be the same as mine, they were larger and all contained a sofa and table. Their solution is that they would store our wheelchairs at guest services and keep them charged and all we had to do was call and they would bring them up. We called, they brought one up and dead battery, even though we gave them the battery charger. My son went down to get the blue scooter, that one two had not been charged. So they offered that 1 manual wheelchair be used that could not make it through the cabin door. And had to be lifted over the beds.

My son fell and sustained severe physical injuries, I have pictures to prove it, I had to crawl on the floor in order to move about the cabin because I could not climb over the beds and jump, all of us sustained bruises on our knees and shins from the metal edges of the beds while trying to get to the balcony or bathroom. I developed severe lymph edema from not being able to elevate my feet or find a way to get comfortable using a wall and bed as a sofa. The foldaway bed collapsed on me because there was not enough room for it to fully extend and lock into place. After the first night of ordering room service I swelled up like a balloon and could not wear shoes, bra, clothing at all other than a nightgown and bare feet.

My condition got worse and we asked for our scooters, once again uncharged, they removed them banging them and dropping them down the hall, the red one, they left in the hall all night after we called 3 times. My husband and I were in horrible pain by then and bedridden. We asked could we please have some food from the dining room, that is the least you could do. Rebecca with guest services said no, you can go to the dining room with the manual wheelchair and let your son take you both. It is against the law to have food in the room. 24 hour room service must not count as food. Every thing on it had high sodium content. I explained mam, This would be humiliating and embarrassing for me to be brought to the dining room barefoot no bra and in my nightgown.

My husband is a retired attorney of 36 years of private practice and now disabled and I am a Rn who is disabled. I asked for the manager, all 4 guest services personnel represented themselves as the managers and they had no one of higher authority than them on the ship. We mentioned the Americans with disabilities act and that we had a right to the same food as everyone else who could go to the dining room and had they given me the balcony cabins I always book neither my husband or I would be in the condition we were in. It wasn't until after my husband showed his bar license and my Rn license that they finally said they would bend the rules for that night, with the promise both scooters would be fully charged the next day. We called and once again they had not charged the scooters, my son had to push my husband in the manual wheelchair to the lido which had nothing on the menu that I could stomach, I needed fruit and low sodium items, so we finally got a couple of fruit trays and some strawberry soup.

I was on lasix and did not leave the cabin. My face was bruised from falling down trying to get over the beds to the bathroom. This went on until Friday when I had my son pack our things and get both scooters so we could charge them to get off the ship on Saturday morning. We charged the blue one first then the red one. When we tried Saturday morning, the red scooter was broken and would not charge or even turn on. We called guest services and said the red scooter worked to get on the ship and had never given a problem, it was now broken, and our disembarkation number had already been called, they told us we would have to manually carry it off the ship.

We explained my husband and son could not possibly carry the carry on luggage, hold on to his dad with severe ataxia and carry a 68 lbs. scooter. They said sorry but that is the rules, I asked for assistance, but was told they would not give me assistance off the ship or carry the wheelchair off. I then told them then you owe me a scooter because you broke it, they hung up the phone on us. Repeated attempts to dial guest services were made and they would not answer the phone. We got off the ship with my red scooter in the room.

My son tried to go back and get it once he got my husband and myself and the luggage and found my husband a place to sit. They would not allow him on the ship to retrieve it and did not bring it to the luggage area by noon. I called guest services and when I got home Patricia and Gloria who says she work for the CEO informed me, that I would not be reimbursed for the wheelchair because I refused to carry it off. I can't carry myself off, and that carnival would not return it to me. They did not know where it was. They would not refund any portion of my premium balcony cabin, which the cabin steward clearly told us cabin 7427 and 7424 were smaller than all the other balcony cabins on the boat. She informed me I should have checked the cabin online when I booked it, go online it has no picture and they advertise all balcony staterooms have a separate seating area and sleeping area, and a table, which none of those standard amenities that I paid $2,200.00 for. Not only would they not issue me a discount on a future cruise, offer to reimburse me for at least half the cost of my scooter but said too bad.

Guest services documented that I refused to take the broken scooter off the ship and that my cabin was the same as all the balcony cabins. I have pictures that prove otherwise. So now, the cruise cost me 2200 plus 1500 for the scooter and i's my fault. Even when you go to their web site it clearly states max occupancy of that cabin 2 people. My son slept on the balcony on Friday night so we could charge the scooters and still they will do nothing. They told me they don't even know where my scooter is. I said this is false advertisement, you and the rest of guest relations made up things and lied on us when we have positive proof of the two scooters being in excellent condition and were not even a year old. We were treated horrible and they said they would not discuss this matter further with me and I would not be receiving any reimbursement for anything and hung up the phone on me. They will not give me a contact number or address to the CEO or management team. They said they discussed it with the CEO and he said to deny us any compensation of any kind. Needless to say, I will never set foot on another Carnival Ship and I believe every paying customer should know what a horrible company they are dealing with.

I have notified Vacations to go since I have sailed over 52 times and used them for the majority of my bookings, the only reason I used their web site, being a past guest and my husband age 64 was because, we have nothing we can do but sit at home and watch TV neither of us can walk do dishes, cook, drive, we have hired help for all activities of daily living. It is 7 days since returning home and my husband and I are physically and mentally drained and in pain. Could someone please help us or at least advise other people to beware, I would not want my worst enemy to be treated like trash the way they degraded us, lied, and humiliated and exploited our disabilities.

I am writing to you regarding a cruise to the Bahamas that I went on with Royal Caribbean, Majesty of the Seas, from April 15 to the 18th (reservation number **, stateroom number **).

I spent well over $1000 on this trip and I am very disappointed in the way a lot of things were handled on the boat. What started out as a rewarding trip with my son ended with disappointment, embarrassment, defamation of character, and unnecessary waiting.

First, the one exploration trip I booked in Nassau, Black Beards Cay, which I paid $53.00 bucks for my son and me to go on, ended up being disappointing. We paid that much money to go to a desolate beach that was dry, boring, and full of closed stores. How could you offer a trip on a Sunday when you should know by now that things around the beach like food and the gift shops are closed?

Second, the embarrassment, defamation of character and unnecessary waiting came right before it was time for my son and me to exit the boat on Monday, April 18th. My seapass card sounded off an annoying alarm and I was told to head to the service desk. They said that I had charges that I had to clear up before un-boarding the boat to leave. The woman at the front desk told me that I owed a balance of $60.00 because my card only cleared $287.00 out of $313.53. I had no cash and only have one card and I was coming from New York. I waited for two hours on the side of the desk as I was told to try the card company for more money and to call friends who could help. None of these options worked.

After being there for nearly an hour, a supervisor came out, assuring me that he was still working on it. Later, he threatened me by saying, "If you don't have the money, I am going to have to call the police," as if money was magically going to disappear from my pockets. He instructed an employee to call the police (mind you, my son was with me). The police showed up and as soon as he saw them, he lied saying that I was refusing to pay my balance. Luckily, the cops were on my side, saying that I wasn't refusing, but that I didn't have the funds. His plan to have me arrested in front of my son had failed. They asked him about the options that I have and questioned him about a promissory letter that I would have to pay the balance off in thirty days. He never offered this to me and his first choice of defense was to call the cops after all the money that I spent. He treated me like a vagabond on the streets, not even realizing that I have been on reality shows. I am a filmmaker and a writer.

Third, I am disappointed because he accused me of being a thief (defamation of character) and embarrassed me in front of my son, employees, and countless of people. When I returned home, I realized that what I owed was miscalculated. I didn't even owe the $63.53 that they had me sign a promissory letter for. After all the money that I spent on trying to spend time with my son, he called the police on me for such a small amount when your company had made probably close to a million dollars for just those three days.

I am not excusing the fact that I overspent and owed the money. I would have gladly paid it if I had brought more money with me or even another card. However, my journey didn't have to end like it did. I found your worker to be very uncompassionate, cocky and a real **. It is sad that with all the excellent reputation that you have, one worker that you made supervisor makes your cruise line **. I will never recommend anyone to take a cruise with you. Your supervisor needs to be reprimanded for his behavior in how he dealt with my case. I expect a formal apology and something for my inconvenience. I am looking into discussing this matter with my lawyer and reporting you to consumer affairs and the BBB.

I traveled with Carnival on 7 day Cruises twice and had no problems. So, for my 50th birthday on February 21st, my sisters and mom decided, Let's go on a cruise. Let's go on Carnival. It's always been so much fun and a great experience." So, my sister booked us on a Carnival Cruise including Air, leaving February 17 and returning February 20. This would be perfect. Unfortunately it was the getaway from hell. Instead of Carnival booking our flight to Orlando, they booked us with Delta to Atlanta and then onto Melbourne, FL.

On the morning of the 17th, Atlanta had fog. The pilot decided to circle for 20 minutes, was using the reserve fuel, and announced that we were being diverted to Chatanooga, TN. We were there for 2 plus hours because they had to refuel. We missed our connecting flight. My sister called Carnival and, instead of getting us out of Atlanta at 1:00 on as confirmed seating due to not missing the boat, they put us on a wait list.

Unfortunately, we spent 5 hours in the Atlanta airport because the 1:00 flight was fully booked and we missed that flight. Needless to say, we missed the boat which was departing from Cape Canaveral to the Bahamas. We didn't get out of Atlanta until 3:45 flight to Melbourne. So the 17th, which we thought would be a great time on the cruise ship, was a disaster getting out of Atlanta. We spent the night at a hotel in Melbourne.

Carnival was going to refund us the full cruise/flight because Carnival couldn't get us out of Melbourne to Bahamas to meet up with the boat. On Friday, the18th, we awoke and called Orbitz. We figured we were going to go somewhere since our plan got botched. We had wonderful news. Orbitz advised that they have a flight out of Orlando at 1:00 to the Bahamas. We called Carnival and they got us a confirmed seat of the 1:00 flight out of Orlando to Bahamas to meet up with the ship.

Finally, we met up with the ship on Friday the 18th at 5:30 - 6:00. We didn't get to enjoy any of the Bahamas vacation or the ship for a day and a half. Carnival should reimburse us half of the cruise fee due to their negligence of booking us on a confirmed 1:00 flight out of Atlanta. I filled out a Carnival survey and haven't heard anything from Carnival. Hopefully, by writing this note, we can get some compensation for a disastrous trip.

Myself and several relatives (12) vacationed aboard the Carnival Glory which sailed Feb. 13th 2011-Feb. 20th 2011. We experienced such a horrible time with the staff on the boat that once we got to St. Thomas which was 4 days into the trip, I chose to leave the ship after the cruise director Anuj ****** told me if I didn't like the way I was being treated I could get off HIS ship. I stayed at a resort for the duration of my trip and incurred many unexpected expenses due to the matter. Once trying to solve the issues on on the boat with the customer relations at the corporate office in Miami the disrespect and lack of professionalism shown by their associates continued. I was continually hung up on and directed in circles. Many may be thinking I was yelling or swearing at these associates but that simply was not the case. This was the worst vacation experience of my life and do not wish the embarrassment, humility, or disrespect to anyone trying to go on a vacation.

During my recent cruise, 1/29/11 - 2/4/11, on the Carnival Ship Dream, sailing to the Eastern Caribbean, a few of my friends and I had contracted the Norovirus. This was the diagnosis we were given by the medical center upon the ship. I do have an appointment with an infectious disease physician for Monday, February 7, to follow up on this condition.

I am very concerned and disappointed in how this extremely contagious virus was handled upon the voyage. It is for this reason I believe that it is imperative that I follow up with an infectious disease specialist. I believe that the other passengers on the ship should be alerted that the virus was being contracted upon the ship. To my knowledge (per Captain **, on or about Thursday, February 3), there were approximately 87 people quarantined with the virus. This does not include:-Passengers that did not meet the criteria for quarantine (like the case with my friend who was sick, but not quarantined). -Passengers who did not bother to seek med -Passengers who might now may be feeling the effect of the virus, and passing it on to others.

The captain and members of the crew insisted that there is a protocol in place that they follow when an outbreak such as this occurs. I can assure you that this was not followed properly. The reasons can be discussed with you in further detail upon request (with pictures to accompany it). We believe that we should be reimbursed from Carnival for this cruise--follow-up visits to medical professionals, and other expenses occurred due to the ship's improper infection control.

I have sent this email to Carnival this morning, it is currently 7:15 PM EST, and have not heard back from them yet. I have seen my medical specialist regarding my illness and brought along the medical reports from the ship with me for her to include in her notes. She is running a battery of both blood and fecal tests. She also encourages my friends to visit their medical professional and follow-up as well. My doctor was appalled that: -not one person has responded to me -that Carnival did not inform the passengers about this outbreak; and -she was in awe over the lack of infection control the ship had after perusing the pictures taken on the vessel while at sea. She then went on to question what type of protocol was enforced on this ship.

As of today, Tuesday, 2/8, I was finally contacted by Alicia **, guest service specialist at Carnival cruise lines. She did agree that Carnival did drop the ball on proper infection control practices. I requested to be compensated for additional medical care and the cost of the trip as well. It is pretty well documented that I did contract the same illness as my friend, who was quarantined on Monday, 1/31. It was advised and told to both my friend and I that our sick friend did need to be taken care of by her "friends" and she should not be left alone.

I was told by Alicia **, "No, we do not compensate." I do know for a fact that many people in the past have been compensated who contracted Norovirus on past sailings but she said no. I have requested that her supervisor contact me, and requested her name. The only name she gave me was Martha. At this time, I still have not heard back from her. Both my infectious disease physician and I believe that I nor my cabin mate would have had contracted this gut wrenching virus if the proper infection control practices were followed. Would you please advice me how to proceed with this? Thank you in advance for your prompt response.

My husband and I went on a cruise on December 13, 2010. I fell in my cabin on December 15. The next day, we went to the medical center. We always pay for insurance and as I was in a great deal of pain, we thought we'd use the insurance. They took an x-ray and pronounced that there was no fracture, and that I'd be fine in a couple of days.

However, when I did not heal by the end of December, we went to my primary doctor who did MRI of my foot and ankle. Two fractures were found. The fracture on my fifth toe cannot be seen in an x-ray (my podiatrist took one when I was referred to him). The one on my fourth toe is clearly visible and was right through the toe. The prognosis is 4 to 6 weeks in a surgical shoe, and it is just starting to heal now.

I have two problems, first, I find it incomprehensible that any doctor could have missed this fracture in the 4th toe. Even I, a lay person, can see it plain as day. My second problem is that to my mind, our paying for insurance obligates them to provide medical care, which was sorely lacking. My third problem is that there seems to be no standards of care for cruise ship doctors.

I doubt that we can do anything legally. And their guest services can care less, but from now on, I doubt that I will use this company again. My wound will heal eventually, but what if it had been a more serious problem?

We booked a cruise with Carnival. We upgraded to a suite. A few days later, they called and tried to upgrade us to a suite that cost hundreds of dollars more. We declined telling them that we already had upgraded to a suite. They said yes but our suite had an obstructed view and we'd be looking at a lifeboat. I called the next day and after an hour and a half of getting bounced around, they told me "tough luck." They would not change suites or refund our money. They said it was in all the special provisions. People should be made aware that if they cruise with Carnival, they may be given the old bait and switch routine and even though you upgrade to a suite, you may still get a subpar room. This is the worst cruise line I've ever dealt with.

Well to start this trip off, it was meant to be a family vacation with my mom, dad, bother and sister-in-law. I have taken cruises before and know what to expect. To start it off, no one could hardly speak English or tell you where to go as they had no idea either. The food was not very good, the waiter was put out to get us anything and would stick his hand in air to stop you from talking. The next night, my son tried to get out of bed. Because the maid took away the ladder and never brought it back, that resulted a fall and 3 stitches to his head. They were more concerned about how much money I could give them before they looked at my son.

Then the last night on board, our room was flooded out with sewer water. The only thing they could say to me was this is not their fault. Well, it was not mine and the 6 other rooms' fault either. After waiting 2 hours in the hallway, they gave me another room. We had to wake up our son and he was terrified. He thought that the ship was sinking. I went on this cruise for my family, with my mom and dad, as we bought it for them for Christmas. All they wanted to offer us was a 20% off on one night that totaled to $51. I will never cruise with them again.

I was sexually assaulted while on a Carnival cruise over New Year holiday. A male grabbed my butt while I was standing behind my boyfriend while he was gambling in the onboard casino. They were underage teenagers who should have never been in the casino in the first place, let alone assaulting women. I approached the males and they were very aggressive towards me, cursing in my face and yelling racial slurs (my boyfriend is Asian). The male who grabbed me got very close up to my face and I was sure that he was about to push me when my boyfriend grabbed him and pushed him away from me. The male's friend then jumped on top of my boyfriend and security finally came.

Carnival security handled the incident very badly. After taking our statements along with a statement from a witness who corroborated our side, they informed us that they were revoking our alcohol privileges on the ship due to the incident. It was 5:00 AM on New Year's Day. The next evening, when we spoke with security in their office in order to get our alcohol privileges reinstated, we were informed that they were not reinstating them, nor were they placing any type of restrictions on the males who so flagrantly disregarded my very basic human rights. They treated us as the instigators of this event rather than the victims that we were. Due to that, as well as the fact that we did not feel safe on the ship with the males running free around the ship, my boyfriend and I chose to exit the ship.

I cannot believe that we were treated this way by Carnival security. I was violated both physically and emotionally and Carnival only worsened it by their lack of compassion and understanding. Carnival also failed to secure my personal safety both before, but more importantly, in the aftermath of the assault itself.

Booked a 3-day cruise from Los Angeles to Baja Mexico, with Carnival Cruise under booking # 53XD44, for two, Lynn ** and Jim **, on 11-06-2010 for departure on 11-26-2010.

We arrived early for check-in, and wound up being denied boarding because Lynn had her "original" birth certificate, not a court certified document. We were going by a document from WHTI which spells out that "an original or suitable quality copy of a birth certificate" was all that was required. We were refused boarding and the agent told us we would lose all of our money for the trip because we did not come prepared?

What other documents should I have read the WHTI spells out; what is needed and that's what we brought? Being the day after Thanksgiving all court houses were closed and we were basically **. Seeing as though we never got on the ship (or even saw the ship), we believe we should be entitled to a full refund...

Please help! All we are getting is the runaround from Carnival Cruise. Thanks for your help.

Greetings from Costa!

On behalf of Costa, we would like to express our sincere apology for the inconveniences you had during your sailing with Costa Romantica. I already forwarded this message to our Top Management for their further investigation and checking. Thanks.

______________________________________

i would like to bring to your attention some comments from my wife and myself with regards our cruise on Costa Romantica, booking no **, cabin **. It took a long time to save for our cruise on Costa and our trip turned out to be one from hell, not worth the money we paid for it. After only seven days, I made comments in writing to the cruise desk. I have a copy signed and dated but I was told you would receive a copy at the head office.

I experienced everything from cold food to slow service at breakfast, and at lunch one day, I had to walk out after waiting for 20 minutes for a menu, five requests for water, and six requests for butter when another table finally came over with butter. After that, fish and chips lunch served was also cold. I requested a fresh hot meal and the only thing they left was my cold meal in front of me on the table and they brought me hot chips and no fish. It has taken 75 minutes to get that far in lunch.

My wife was given butter with molds growing inside the packet. The ship had dirty water and ran out of toilet rolls, yogurt, orange juice, and the ice cream machines didn't work after three days. During one of the days, we ran out of fresh milk and the bacon served at breakfast was burnt and uneatable. The ice machine refused to give ice.

The tour's booking costs a small fortune; at least three of the eight booking was a waste of money. My wife finished up with Costa belly five days out from Singapore and has still not recovered from it, and there were fights on board in front of passengers and children. Like I said, this cruise on the Costa Romantica was far from romantic. The only good thing was good meals during dinner most of the time. The table service was excellent and the cabin service was excellent too, but the rest of the ship needs a lot of help.

"Welcome Aboard!" is how they greet you with smiles. Do yourself a favor and do not choose this cruise line for vacation services. They are the absolute worst. Our experience was traumatizing, disgusting and has left both of us in fear and disappointment.

There was a long line entering the ship. We were given a Handicap room initially, which we didn't request because we're certainly not handicapped. When we finally got the room change after several arguments with Guest Services, we had bed bugs in the room. The old reminder of mothers came true, "Goodnight! Sleep tight and don't let the bed bugs bite!" I have a mark on my neck that I don't know where it came from. We might have brought the bug at home. This caused us more money by getting "anti-critter" products.

It is truly a shame. We are more than sure that Carnival Cruise Line is aware that they are in big competition with other cruise lines that always provided world-class service every time a party of people board their cruise ship. Yet, I've never experienced such low-class, ratchet treatment from an upscale company. We were treated different compared to other families who seemed content. As a young black couple simply trying to enjoy ourselves, we were beginning to think that Carnival must be racist because the service that was provided to us was unacceptable compared to other people there. Not only that, but we were never compensated nor any courtesy provided for there mistakes and mishaps.

I urge you to inform your friends, family and co-workers to never utilize Carnival Cruise Line for your vacation services so you will not have an experience like ours. Thank you for your time.

My wife and I with four other passengers, all Americans, were sitting on a table on Deck 9 at the back of the ship eating pizza, salads and four of us were playing cards. We had been doing this from about 10pm until midnight for about five nights. On Dec 4th at about 10:15pm, the buffet supervisor told us we could not play cards and eat pizza at the same time on the table and asked us to move. I asked why. She said that her boss told her to move us if we played cards and ate. It was not sanitary. That did not make sense to us. I dug a little further and then she told me some Italians had complained. I asked who and she would not tell us. To stop any further conflict, we moved to another section without a tablecloth close by. She said that was okay.

The next day I went to customer services and asked to speak to the hotel director. I went back and requested this three times. Each time, the persons refused to let me meet with the hotel director. That night we went back and played on a table without a tablecloth right next to the section where we had always played and ate. While there are four people were playing cards on a table with a tablecloth, I asked them who they were and they responded that they were Italians. The buffet supervisor who had us move was watching them also and did not make them move.

That night I reported it to customer services and asked again to speak to the hotel director and was refused. The last day on the ship, I again asked the manager of customer services if I could talk to the hotel director and she said he was busy. I asked her if she refused to let me talk to him for the record. She did not answer. We were embarrassed and discriminated against. I have names of others who I asked to confirm all that happened so that I would have witnesses.

Please reply to my concerns. I know that Carnival owns Costa. If I had had the chance to talk to the hotel director, maybe all of this could have gone away but know. And by the way, my wife and I only drink cokes and tea and water and juices. No liquor was involved.

My baggage got lost or stolen after a cruise on 12/12. My husband's bag arrived and we found it in different location than what the color coded tag indicated. But mine was gone--the name and the yellow string on it was just gone. It is the Christmas season. I need to replace the curling iron air dryer and Christmas outfits for the upcoming season. As the policy is $50 max. with receipt and wait 30 days, I consider the policy only beneficial to Carnival. Given the new self-assist policy, anyone could pick up bags, cherry pick the contents, walk off with additional bags and never be stopped. Hand the bag to your steward. That gives you some form of minimal protection.

Yesterday, I filed a complaint with your organization. Today, I received a call from Carnival Cruise honoring the old rate I had been booked on. They apologized for their employee who did not make the proper decision by telling me he would not honor it. I am happy but hope that they will develop a better method of resolution for the customers.

I would like for you to share this story with your readers. It is something all potential Carnival Cruise customers should be made aware of so they too do not fall victim to what I view is an under handed scam. Is Carnival canceling cruise bookings the day the final payment is due so they can charge more when you rebook? Are they preying on their passengers to generate more revenue for CCL? It sure seems this way.

When I booked on September 1st for my January 9th cruise, I was told by the CCL booking agent that my balance would be due in November. He assured me I would receive an email with my booking confirmation which I received shortly after I hung up the phone. He also said that sometime before the final balance was due, I would receive an email with a notice to pay the final balance. He said that in the body of the email, there would be a hyperlink that would take me to the CCL website where I could pay off the balance online.

A few days later, I received another booking confirmation from CCL except this time it was for a different passenger and not even on my cruise ship. I noticed that the passenger had the same first name as me, Vanessa. Although we had different last names and were booked on different cruises, I decided the right thing to do is to alert Carnival and I did so by emailing them to make sure that they did not send me this person's information anymore. Four days later, I received another email for the same family even though I alerted Carnival of the mistake.

During our Thanksgiving dinner this past Thursday, the discussion about the upcoming 70th birthday cruise for Grandpa came up. My mother-in-law mentioned that she received notice that the balance was due and that she had paid for her two cabins. I told her I had not received any emails from CCL relating to final payment. So I decided to go online to pay the balance. When I logged in to CCL my booking number came up invalid. I decided to email them and received an auto generated email response to call in to their call center.

I called the call center this morning and they instructed me that they had cancelled my reservation and if I still wanted to take the cruise they would have to rerate my fair, the new fare would now be 20% more than the reserved fare I had previously booked. The woman explained that they had sent numerous emails to remind me that my final payment was coming due. She also said that they even sent a letter to my home warning me that if not paid that the cruise would be cancelled. I explained that the only email I had received was for the original booking on September 1st and the two other emails I had received were for Vanessa *** a family that had no relation to me.

She had me look at my original booking confirmation and lo and behold it said Final Payment due on November 11, 2010. However, nowhere did it state that if not paid by this date that the reservation would be cancelled. I explained that I had not received any emails from CCL requesting final payment and offered the chance that perhaps the other party I did receive emails for was perhaps receiving mine. She said that she does not have the permission to honor the old reservation even with the email mix up and that a supervisor would be able to help resolve this. She also agreed that the email mix-up could be the reason I did not receive any emails from them. She offered no explanation for the letter never being received.

When Mr. Orion **** from Guest Solutions came on the phone, he made it very clear that CCL does not have a policy or a standard procedure in place that would alert passengers that their final payment is coming due. He also said it is not Carnival's responsibility to warn customers that they need to pay their final balance by email or letter. He also told me that they do not owe me anything and that it was my fault solely that they cancelled because I did not pay by November 10th. He also said that they never know when a reservation will be cancelled and that CCL does not need to provide any of this information to the customer. He stated that Carnival can cancel a reservation at any time they choose including the day it is due solely at their discretion, all without notice.

In my case, they cancelled my cruise on the day it was due according to Mr. ***. He also did not see that any letter was sent (even though the previous Carnival rep said one was sent) but he did say an email reminder to pay the final balance was sent to me on the day it was due November 10th and then a cancellation notification was sent the very next day on November 11th stating that my cruise reservation was cancelled on November 10th. He said the only thing he could do for me was to re-price the fare as my cabin was still available. He said the new rate would cost 20% more than my originally booked fare. I told him before I shelled out more money for the cruise that I would like to verify that I truly did not receive these emails. I told him if they truly were sent and it was my oversight that I would call back and pay the additional fare.

I searched the company email server and confirmed that none were received from Carnival on the subject dates in any folder, received, deleted including the spam folder. Mr. *** did say that if I could confirm with the other passenger, Mrs. *** that she was receiving emails relating to my reservation from Carnival that then he could accommodate me. At this point, I was scratching my head and how will I reach Mrs. ***? Calling Carnival back appeared to be a mute at this point. I am completely baffled about this situation especially on the heels of the recent bad press received for their Carnival Splendor disaster. My only guess is that they are trying to recoup some of the refunded monies and free cruises they had to give away as a result of the Splendor.

One would think in an economy like this where people are very cautious about their spending that Carnival would institute a much more customer service focused process and less self absorbed approach to their customers. I still have not decided if we will go on this cruise or not. I must admit it really is a disappointing experience as a past cruiser on Carnival and at one time a cheerleader for them. I am hoping you will write about this undocumented cancellation policy Carnival has with your readers as I think this is important information.

I received an email 11/15 telling me my cruise was cancelled to the fire last week on the splendor. I spent 5 days getting my initial vacation set up and now today I have been on the phone with Carnival and Cruisesonly.com for 7 hours and still no success. I called Carnival, they said call cruises only, I called cruises only and have now been on the phone with a Lee for almost 2 hours. She, I found one cruise that will work, all of the other possible options the cruise lines, have raised the price on purpose for people, so they would actually pay more than their initial cruise that got cancelled, rather than give them credit for this inconvenience.

I settled for a 4 day cruise to somewhere I didn't really want to go, just to be able to try to keep my family's vacation together. I found the price on cruises only web site, I then called Cruises only to request to book this cruise, and have been on the phone with Lee for almost 2 hours to be told that even though on my end the price says one thing, that on her end it shows the same but Carnival is telling her that they have a higher price, the entire time I have been on the phone the price has been the same.

Lee from cruises only has spoke first with a Brie and now a Nesa, and just came back and said, "Sorry, there is nothing I can do," I then asked for a manager, she is supposedly getting me a manager now, and asking for a manager from Carnival as well. This is nothing but a nightmare. I really have no idea why at this point I would even want to go on Carnival. I have done two other cruises with Celebrity and Holland America and great experience. Not the case here.

It would be a nice reflection on Carnival Cruise Lines if you could treat a member of the public with fairness. If you are unwilling or unable, this is a copy of the letter that we will be sending to a higher authority at Carnival. If we are not satisfied with that outcome, we are prepared to take this to a public forum.

In August 2010, my husband and I were asked by some friends if we wanted to join them on a cruise in mid-January of 2011. My mother was ill and I hated to make any plans but we went ahead and gave a $750 deposit planning to finalize the trip as we saw how my mom was doing closer to the departure time. We were told the payment was due in November and I was sure I could make a proper decision then. On Friday, October 22, I received a word that my mother's health had taken a sudden downturn and I called our personal vacation planner, Valencia ****. I said it was necessary to be home for the next few months as it was quite possible because she would not live through the winter.

I asked for our money back since we had not signed anything and no service had been performed. Even though a Vacation Protection Plan was never offered to us, Valencia said she could offer us only $200 and cruise credits for the balance. She said that I had until the next Friday to decide. On Monday, I received the awful news that my mother had died. I flew to California on Tuesday to be with my family. On Wednesday, breaking away from my family gathering, I called Valencia. She did not answer the phone and I left a message. The message was clear and concise: My mother passed away. We have to cancel the cruise. We request a full refund, not a credit. We paid in cash and received nothing in return.

Even though her email said,"I check my messages regularly, 7 days a week, so please leave me a message and I will return your call promptly". Valencia did not answer my call that day nor the day after. On Friday, our deadline, I called her again in route back to my home in Oklahoma. I was appalled that this personal planner acted as if she didn't know who I was. How often does something like this happen? She said she got my message though and then asked me for my booking number. I told her I was at the airport, on my way home after my mother's death and could not possibly supply that. She finally found my information and what she said was that she could not give our money back to us.

This personal planner did not even have the respect to express her condolences. I brought that to her attention, as well as the fact that I am a nurse and could not take any more time away from my job. She answered, "Well, I am sorry about your loss. So do you want to cancel?" Could she really be asking this question? How much more clearly could I have made this? She then said something I will never forget and never forgive. After all this, she said "And the reason for your cancellation, illness?" Is this woman completely incompetent or merely heartless? Either way, would you want her to be your personal planner?

I'm not sure where to start. So I'll just start with our arrival at the Carnival Cruise Terminal on Oct 23rd. Arriving early with hopes of getting unpacked in our cabin so that we can begin our cruise with the usual sail away deck party, we soon learned that arriving early was a waste of time. The ship arrived late from its previous trip with propeller problems and a boat load of late travelers that had to get off. We were told that we could shuttle to a nearby area for lunch at the expense of the cruise line. We also quickly learned that in doing so, we would have to stand in the long line again when we returned.

Next, we learned that we would not be going to our originally scheduled destinations (Jamaica and Cozumel). The original destinations were picked by us, partly because we had never been there before. Since we were using my only week of vacation time to take this trip, we basically had no choice but to stay and hope for the best.

After spending most of day 1 of our 5-day cruise in the crowded terminal, we finally got to our cabin. It soon became obvious that we were on a very old and not so clean ship. During these 5, no, 4 days, we saw a very worn out vessel that has been painted over & over. The door frame to our bathroom was rusted badly, as well as many other places around the ship including the pool.There was noticeable mold on the balcony handrail, even after the balcony was closed for a few hours for cleaning during our trip. The balcony deck had some sort of food scraps on it, the used robes of previous travelers were in the closet, and the bathroom tiles had some very dated mold on the caulking. The bathroom sink looked as though it was from the 60's along with several scratches and marks.

Two officers in white, on at least 2 days, watched as 2 staff members removed lounge chairs from the deck and stacked them along the wall, even though travelers were searching for a place to relax. The public restrooms were nasty, just basic nasty. I had to stand in **, to ** at the urinal. Kids were allowed to jump & splash in the hot tubs.

The food was not cruise worthy, especially the 3 days of Mexican buffet. Three days! The pizza had yellow rubber for cheese. I ate no ice cream from the ice cream machines, simply because of the nasty mess. Here's another good idea: Let's close a section of the upper deck so that we can all get high from the paint fumes from the painting of the deck rails. So that meant only the smoking side of the upper deck was open. But really that was not a big problem, because everyone pretty well smoked wherever they wanted to.

Nothing makes for a better afternoon in the rusted pool, than the added paint fumes and smell of Cuban cigars. Only one person in the dining room looked as though he enjoyed his job. His name was Angelo. He served our drinks with a huge smile and a happy greeting. He should lead customer service courses to the other dining staff members (starting at the top). The daytime activities were lacking in activity. Bingo, bingo, and more bingo, which was played by only a few.

There were less than 15 travelers at the "Guess That Face" event. The big "Bean Bag Toss" event was putting the bean bag toss game by the pool and leaving it. There were no organized games, no staff involved, just a few kids throwing the bean bags at each other. Even though the Karaoke times were well attended, they kept pushing them into a smaller lounge.

The musical show was okay, but only 2 nights. I'm guessing the guys attending were only there because of the female dancers' attire. They might as well went bottomless, since what they wore, covered nothing. All we can remember from those shows is female **. Who knows what they sang or did. This entire cruise was a ride down the ocean on a nasty beat up "fun-less" ship with bad food, lousy activities, and *** service. My recommendation for this ship is retirement. Not only the ship, but also the management.

I talked to one of Carnival's representatives about my case before I bought the cruise for my parents and myself online. I explained to the representative I held a student visa and my parents held travel visas. I asked him if we qualify for the cruise and what the required documents were. He put me on hold and checked with the Mexican Embassy as well as an Immigration Officer. Then, I was told with Vietnamese passports my parents and I were qualified for travelling on cruises as long as our passports and visas were still validated.

I was confident with the confirmation from that Carnival representative. After that I bought tickets for the cruise online at $1,323.76 and waited for the cruise day. On January 4, we were all at Galveston port to board. My parents were approved to board but I was not because Carnival needed my I-20, which is a confirmation from the school that I was a fulltime student. I explained that I did not have it with me right now because I had sent the original to Department of Homeland Security (DHS) for my working permit processing of Optical Training Program after graduation.

However, I still have another copy at home. As an emergency case, I could contact with my husband to fax to Carnival to fulfill the requirements. Carnival's representative did not discuss with the Immigration Officer at Galveston port about my suggestion at all but subjectively refused to get my option. Subsequently, I was denied boarding. Still, Carnival's representative horribly asked me if my parents wanted to go. I explained even though they were approved to board they still could not and did not want to go without me, first, because of unhappy experience, and second, because they could not speak English and I was their translator.

The next day, January 5, I called Carnival's Guest Care Department and asked how to claim my refund. A Carnival representative put me on file with a case number and advised me to write a detailed letter in order to claim a refund. I sent them a letter via certified mail. They received it on February 10, 2010. I had been very patient waiting for their response (2 months at that point), but unfortunately I had not heard anything from them.

My husband and I called Carnival to figure out what is going on (March 8, 2010) and Carnival's representative (a lady) put us on hold for 30 minutes. I hung up and called again and she put us on hold again for about 10-15 minutes; then she said my case was reviewed and I would be notified by mail a couple of weeks later. However, the next day (March 9, 2010), I received an email from Carnival stating that they could not refund my money as requested because of their refund policy.

I was very upset and disappointed because it was such a long time I had been waiting for them and I had received that cold and careless answer as their customer. Dissatisfied with that response, I called them again and again, and explained again and again my situation, waiting for help but it seemed like Carnival did not care about their customer at all.

My family and I were totally upset and disappointed about what Carnival did to us. As an experienced cruise line, I think Carnival should know how to contact, usefully inform and take care of their customers rather than try to sale as much as they can and then if things happen all they do is ignore, no respond, or reply without care. However, I will keep knocking all doors to asking for help until I get a reasonable answer, even a claim court!

I booked the cruise to nowhere from Norfolk, VA on Oct. 23. Before we ever sailed, they charged me an extra $50.00 to change a name which was their mistake. We had to stand in line outside in the wind for 3 hours because there was some mix up in the boarding process. We had to stand in line at the buffet every time we had a meal and when we finally got to the table, the food was cold and not very tasty either. There were no maps to show you how to get around on the ship. I will go back to Royal Caribbean next time I cruise.

I am going on a cruise November 14, 2010 and I had paid a deposit for a friend on this same cruise. This is on an early saver booking and my friend has had some family problems and is getting divorced and no longer able to go. After many hours on the phone with Carnival getting the run around, they are keeping the $750 deposit.

I have suggested they give me the money towards our cruise and have even suggested 1/2 as a penalty and 1/2 towards our room. My cruise is paid in full. All I'm asking for is to put this money on our account on board which they will keep as I will spend it with them. They have told me I have to get the money from my friend! He told Carnival about his problems 2 or 3 weeks ago and all they have to say is the rules are you lose the deposit. So now Carnival keeps my $750 and sells the room again! I lost $750.

We called Carnival's Sales Office to reserve an oceanfront cabin on the Sensation. The agent convinced us that we could upgrade to a "suite", a higher category than a "balcony" cabin, for a few hundred dollars more. In the brochure, the suite appeared to be on the outside of the ship with no extended deck below. When we boarded the ship, it appeared our cabin did not fit into a "suite" category. We called Carnival Sales Guest Services after speaking to our cabin steward, who referred to our "suite" as only a "demi suite" and that the only the "suite" was a "penthouse suite" on a higher deck. The Carnival Sensation has no "demi suites" according to its advertising. Our "suite" was not on the outside of the ship as the deck plan indicated. Our "suite" was recessed above a wide open public deck where people were walking immediately below. It was not private. When we went to the balcony, it was smaller than any "balcony" cabins on Carnival ships (and we have cruised 11 times on Carnival).

The balcony held 2 small chairs and a tiny coffee table wedged between. In order to sit on the balcony, we had to climb over a chair and table and put our feet over the metal balcony railings overlooking the deck below. The "unobstructed" view advertised was also partially obstructed by hoists for the lifeboats below. There was no indication of any view obstruction in the deck plans, which show the balcony as being on the outside of the ship with nothing extending below. My husband was able to sit on the balcony with his feet dangling over the people on the deck below. There was no room to squeeze over to the second chair as the narrow balcony only accommodated the chairs wedged between the cabin window and the metal railings. As I am a senior citizen and unable to climb, I could not sit on the balcony.

We could not stand on the balcony either as people were smoking below and laughing and joking, it was not a private balcony or "luxurious" in any way. We had to keep the balcony door closed as people were below us until all hours of the morning, laughing and joking or just walking and talking. Carnival did nothing and admitted nothing despite our constant complaints when we arrived on the ship. Carnival Sales referred us to Customer Service on the ship, Customer Service would not help.

We booked a five (5) night cruise on Carnival leaving on July 5th, 2010. I paid for two (2) cabins. One for the wife and son, and another for myself and daughter. However, it was my cabin that we had trouble with. After just one night of the cruise and at 9:00 am on the 6th of July, my cabin flooded. They said the water was coming from the water slide 2 decks up. However, it came up through the shower and toilet in the cabin next door to mine. The stench was terrible. We had to sleep with large roaring fans running at night trying to dry the carpets. Even with the fan and the carpets wet vacuumed, they never dried! We had to wear shoes all the time in the room.

Carnival credited our account for 2 nights of the room. However, on Thursday July 8th, at 9:00 at night, my cabin flooded again! This time the foul smell was to much. We (and other cabins) had to leave our room door open while the roaring fans attempted to dry the cabins and the carpet in the halls. But the foul, mold smell and feces smell was too much. My daughter, who we have had to pay thousands of dollars for and is still receiving treatment for, suffers allergies and had to sleep in my wife and son's cabin on the floor. I tried to sleep in my cabin and ended up getting 3 hours of sleep that night. But by morning, there was no way I could do anything in the cabin other than store my luggage. The smell of crap drain water mixed with the terrible mold smell made it impossible.

Carnival cruise lines would not even talk to me about the 2nd flooding. By the next night July 9th, because of the terrible smells I could not sleep in this cabin and did not. In fact, I slept sitting upright in a chair on deck of the front desk area. The cabin was not used at all! I contacted Carnival cruise lines three (3) time about not being able to use my cabin for the last (5th) night. They sent me a form letter saying, too bad, and that they will give me a 25% credit on my next Carnival cruise.

Thank you Carnival for a vacation from hell and I will never travel with Carnival again. I want my money back for the cabin that we could not sleep in the very last night of the cruise. See the attached picture.

I have booked the Carnival Cruise of Glory's trip to Canada on Aug.19, 2010 for my sister and her husband, both are Chinese citizens. They failed to board the ship due to lack of the visas. I think the Carnival should take major responsibility on the failure due to the company's representative who provided us with incorrect information regarding the visa. In the evening of Aug. 18, I called the Carnival's customer service center when I had doubt about whether they needed the Canadian visas for the trip. One male representative talked to me and I was told that they did not need the visa as long as they stayed on board and did not embark.

For this, I have written several emails to the Carnival guest care department to ask them to investigate into the phone conversation and hope they would find the cause, and compensate or at least partially compensate our loss due to their wrong information. However, the representative always beats around the bush and did not give me clear answers about my request.

I fell down on the Lido Deck 8-07-2010 while cruising on Carnival Freedom due to the slippery deck, sustaining trauma to my right foot, left hand, fracturing my femur, throwing my back out of alignment. I am currently obtaining medical care and requesting compensation covering medical bills, pain and suffering.

Their failure to comply within 5-10 working days will result in copies of the letter being sent to the following agencies: Better Business Bureau ,Channel 7 News, 7 on your side,Consumers Affairs and Atty Jay **.

First of all, I was promised when I booked with Carnival an $80 on board credit, which even with documentation I never received. Then knowing there was a possible hurricane, we left port anyway heading towards it instead of rerouting us to Key West. They took us to Vera, a God forsaken place with no beaches and black waters. There has been only two cruise ships that have ever been there and for good reason. It was a nightmare. There were armed guards with bullet proof vest just to protect us.

We were held on the cruise for five days. While it was possible for them to go back through to at least Cozumel, they simply didn't. We were supposed to receive refunds for the government taxes they had taken from us but did not! We spent $2200 on this cruise, my first vacation in over four years. We were forced to spend another $1000 on the cruise itself simply because they we had no other choice. They did not offer us any money back but only offered an insulting 20% off our next cruise.

I am writing regarding my cruise that was scheduled for October 3, 2010. Before I departed for my trip, I spoke to several different agents throughout the week asking questions. I explained to the paper work that my fianc had and would he be able to travel with them. The answer that was given to us was yes. It was yes and it was acceptable.

We move forward to the 2nd checkpoint and every thing is fine; then when we get to where we go board the ship, we were denied because they say the paperwork was not acceptable. Barbara ** and another employee by the name of Dominique were rude to us and treated us unfairly.

Now we were stuck in Florida for a week waiting for the ship to return and they say we can not refund your money. We were stuck for a week with no clothes, no toiletries or anything. I want my $1500 back and some because that was an emotional experience. I want to expose that Carnival does this to people, so it can't happen to anyone else.

I would like a lawyer to see if I can file a suit against Carnival. I feel as though they set me up to scam me out of my money. We had to stay in the same clothes for a week. It was a very emotional experience and would not wish that to happen to anyone.

When we arrived at the Carnival security checkpoint on Sunday September 26th, they requested that we emptied our pockets, which we did. Amongst the items removed from our pockets were a very expensive Toyota Prius preprogrammed key worth about $425 and a leader belt worth $12. However, none of these items were returned to us after we passed through security and since I had to load the luggage on and down of the X-ray conveyor belt, then pass through a sensor myself. By the time I realized that the Carnival security people had not returned the expensive key and the belt, they were unable to find the items as though they had mysteriously disappeared into thin air! This was already extremely upsetting. Nobody on the ship made any effort to trace our key, but many more bad things were to happen following this event.

The room facility we had reserved about three months in advance was designed for handicapped. While we are not young, we are far from being handicapped this was quite insulting! In addition, the room was sandwiched in between hallways on three sides. The night noise was atrocious! But worse, the room was located on top of the Casino bathrooms that were constantly being flushed. And additional loud noises seemed to come from some equipment room above. These facts were verified by the pursers office, David.

The last day, the workers were throwing the baggage against the outside of our wall for hours. It was pure hell! We were told for two days, that there was no cabin available. When we were finally offered another cabin, my 76-year-old wife was too tired to move to another questionable facility. We were offered an upgrade aboard that ship that was a downgrade! Finally, because of the weather, we were unable to stop on Cayman Island. In Roetan, we stopped at the old port instead of the much better newer port, much of the trips scheduled were canceled. In Belize, same story, the cave tubing and the tree top excursions were canceled.

This was our 78th but worse cruise ever. We are tremendously unhappy! If Carnival is not going to clean up its act, this may turn out to be one of our last cruises with that company! We express our utmost outrage of being mistreated the way we were. Plus, we sustained serious large losses because of Carnival security not doing their job right.

Tropical Storm Nicole was heading for the Western Caribbean at the time we left Galveston TX. on the Conquest. I asked a Customer Service rep as we entered the ship if Carnival was aware of the storm and if alternate plans were being made. She indicated that she had not received any word that alternate plans were being made. The first day of the cruise was beautiful but then the weather turned bad.

Again we circled out in the ocean for 10 or 12 hours before docking and finally getting off the ship. The day at port was fantastic and we enjoyed it greatly but it did not make up for the lose of the other two days. Carnival offered No excuses or reasoning for the decisions they made! I sent Carnival Customer Service several emails over the past 7 days and no response has come from them. This was my 4th cruise on Carnival and will be my last.

Cruise on Sept. 26-Oct 3rd 2010. Captain sailed into Tropical Storm Nicole knowing full well there was rough seas and we wouldn't be able to port in Montego Bay, Jamaica or Grand Cayman causing us to miss 2 out of 3 ports and causing us to be on ship 6 days out of 7day cruise. They made so much money off of their customers on this cruise due to boredom and casino, bars, and shops staying open those 6 days. Yet, they can only offer a 20% discount for a future cruise.

I don't know if I want to go on a future one. This is 2nd cruise ruined for me on a carnival cruise due to ships sailing into bad weather. 1st one was also out of Galveston with Hurricane Isabel. It was my brothers first cruise, may be his last if they can't give us more compensation. He was really let down not getting to see the 2 ports. No one was happy on this cruise or about their offer. I think everyone on board deserves better.

Day 1: We were treated rudely by waitstaff if we didn't purchase a "daily special drink" each time they passed, and even more rudely when I asked the price. Relaxing at the pool caused us to miss lunch, as we did not know there was not always food available. At the dinner service, we were seated in bus station and had dirty tablecloths piled on a chair next to me at my table when tons of other tables were open. This was at 8:45 and it closes at 9:30.

Day 2: When we asked for an ice, none came. We asked where we could get ice and were told that the machine was locked to guests. The rain started and we went into two different storm systems.

Days3-6: The same food was served on buffet every single day, so there was no reason to go put on a makeup just to get horrendous service. My husband was brought the wrong meal for two nights. At one time, they eventually (25 minutes later) brought what he originally ordered but it was cold.

I asked for an Irish coffee as after dinner drink, and was told no. I was only allowed regular coffee. The language barrier is what the guest service said, but I told him to just put an Irish whiskey in the coffee but he still said no.

The buffet seemed to have hamburger helper and rice-a-roni--and it was always cold. The room service constantly served warm milk (for cereal) and soggy potato chips or roast beef that smelled like rotten fish. I had mold on my bread twice. Six or seven times, I asked for rum and coke tall, and was handed double tall Bacardi and coke. That brings the price from about $5.75 to $16.00; then, I got eyes rolled when I refused to sign the slip.

The arcade had about eight games in it and the machines were very outdated and smelled like mold. There were no activities. We weren't allowed off boat until day 6, and there was nothing to do because they insisted on keeping to port schedule even though we never saw one. They eventually brought out a bean bag toss in the main lobby. Really?

For our inconvenience, they gave free drinks for an hour and a half if you like blue margaritas--I don't. Also, you couldn't get near the bar when I'm 38 years old. The bartender carded me--when I giggled, she threw it at me and walked away. When I asked for a martini, I was told no because it takes too long to make. Also, we were flying all around the casino area due to swells from storms that the captain went into.

We were only shipped out of our port of four that went this way--the others got diverted. Our captain made the decision to go through. The manager of guest services told us that the captain knew that the second port was closed before we even left, and the storm over Jamaica would not allow for port. I could go on and on and on for hours.

I have my incident number after fighting and standing in line over seven hours while on board, but no one will respond to emails or calls. Fantastic. I spent $2,000 on board, which I assume was their plan. I have a captive audience with nothing to do but shop, drink and gamble. You couldn't pay me to do that again. I cried the first three days. Some honeymoon.

Where to start, first off, they told us that we were not going to take the cruise to Panama until the night before at 7:47pm. I called the cruise line several times due to understanding that we may have a problem with the weather and they assured me no problems were on the horizon. The only reason I took the cruise was so I could go to my condo in Panama and had to have approval to do such and disembark the ship prior to the end in Fort Lauderdale. This understood, I was told the night before that the cruise was going in the opposite direction and we would not be allowed to change the date to another time and I did not want any monetary compensation but just to go at another time. I was told even though I bought vacation protection and in fact it should be used 48 hours prior to the cruise. I was told that I could not change the date and too bad basically.

But, I was blessed because we did not want to lose all our money so we got on the ship just to cruise around. Meantime, I had to cancel appointments in Panama and alter other airline reservations for others who were to meet me in Panama. I spent money and time using my phone (I am from Michigan) and e-mailing it is $55 for 100 minutes. So I spent money to e-mail people and then call all, and lo and behold, we were going to Panama after about 1 and 1 1/2 hours. The response I had was good but then I had to use my $55 once again to e-mail all the people I had already e-mailed. So I spent money and I was just glad to go to Panama.

Another complaint was every single thing I drank on the cruise cost money. We had to pay for water if we wanted a bottle after working out or just water period. I have been on cruises before and this is the first time that I have had to pay for just water. The other thing is I was overcharged for the internet. I went to the desk to tell the people that I was over charged $27.75 and told them although I attempted to log off, there was a problem with the website.

I had heard other horror stories and decided that it would be better not only to turn off the internet but turn off my computer because the connection was sluggish and I heard horror stories that others had problems. My computer said I had 5 more minutes and I may have used two more minutes before turning off my computer all the way. I was afraid that there would be a problem but thought if I turned off my computer there is no way to charge me. After that, I used the computer no more on board.

I paid most of my bill in cash the night before I disembarked and was told if they were at fault, I would be credited. I was not credited $27.75 which isn't a lot but it is something that I did not use. When you talk to Carnival, it is like talking to the air. They are in for the bucks which they should be but don't have ** because they will say that you are at fault. I was going to take the boat and possibly Carnival but they have scared me back on maybe to the plane. Oh, food was horrible and cheap but I guess you get what you pay for.

I've contacted Gerry *** three times and have never received as much as a reply. My husband and I used our vacation days on a cruise from hell-- between that and the almost $2000 we spent on the cruise. I called Carnival as we were leaving Miami because things were messed up from the start. I complained at customer service on board Destiny.

This letter is to express our utmost disappointment with this horrific cruise. For a vacation that we take once per year, we expected something special. Instead, we received something comparable to being stuck in a bad apartment complex, cafeteria style / flavorless food and total lack of sleep, from which there was no escape, even when Carnival guaranteed an escape. From Day one, we did not like the food, atmosphere, lack of entertainment or lack of sleep. We wanted off the boat ASAP.

At 7:00am on Tuesday, I showed up at guest services expressing my extreme disappointment with absolutely everything on the boat. I was crying and I told her I had very little sleep. I also expressed that we wanted off that boat immediately. We only had 4 days left on our vacation for the entire year and we did not want to be stuck there. The woman at guest services told me that we could not disembark unless we paid a $600 fine.

She then referred me to Gabriella, the assistant to the guest services manager (Fredrick). She told me that Gabriella would call our room between 8-8:30 am. So although we were parked in Catalina, we waited in the room for her call, which came at 10:30! Our excursion was at 12:00 and we wanted to eat off the boat before we went scuba diving. Gabriella confirmed that we would have to pay a fine and that there was nothing they could do.

She also promised that if we were still unhappy in Ensenada, we could disembark there. I kept asking her questions about why we couldn't go home and how would we get home from Ensenada but she would not share anything further. She just said, "If you are unhappy on that day, come and speak with us and we will let you leave and maybe some arrangements could be made but I would have to speak with the manager." I also expressed to her how upset I was that her call was so delayed because it was taking away from our day so she came to the room and escorted us off the boat. We lost 3 hours.

Meanwhile, we nibbled on tasteless, bland food, stayed in the room and got very little sleep. At 8:00 am on Wednesday, I showed up again at guest services, asking for Gabriella. I expressed to a few front desk workers that I was extremely unhappy and wanted to leave the boat. They said that Gabriella was unavailable and would be returning to the desk at 9:00am.

I returned to my room and Gabriella called shortly thereafter. She then told me if I was still unhappy, they would make sure to arrange for a ride home, but that they could only reimburse me for two days, since I had already spent 2 days on the boat! I was extremely upset. I told Gabriella that I had been wanting off of the ship since DAY 1 and it was no mystery! I had made it very clear to the room steward, the matradee, all of guest services and a few assorted workers and guest, not to mention Gabriella, who had been speaking with me less then 24 hours after my arrival onto the floating nightmare. I asked her how she could even bring herself to say that to me when she knew how unhappy I was and that staying on the boat was clearly not my choice.

She then said, "Okay, we will give you 2 days." I told her I thought that was ridiculous and unfair. I also told her that we may want to stay in Ensenada for at least the day since we had been spending the first half of our vacation complaining and in misery. (We had planned on going kayaking and possible scuba diving.) She said that we would have to leave by noon to get a refund, then changed her story and said we could leave the following day. At that point, we packed up everything we had and went down to see the Manager of guest services, Fredrick.

At 9:00am Wednesday morning, Fredrick sat down with us and told us that Carnival has what's called, "a trip guarantee", where they guarantee to get you off of the boat and arrange a ride home for you but will only be able to reimburse half of your trip. I told him that we intend on demanding a full refund, but since we had no choice but to sign the papers that we would go ahead.

He then said that we had paperwork to fill out, and that someone would be by to pick us up and take us to immigration to submit additional paperwork and from there we would meet the driver and go home. He then asked us, "What identification do you have with you?" I said each of us have our birth certificate as well as our ID." He said, "O.k., that will be no problem." So we waited. At 11:30 Wednesday morning, The driver named Jorge picked us up to take us to immigration. We surrendered our room keys, checked out and left. He took us by his office and we waited for him to process paperwork. We then went to immigration. Immigration told us that since 2007, you cannot leave Mexico without a passport and that Carnival should already know this. The also mentioned that the guests on Carnival should not even be allowed to leave the boat in Mexico with just a birth certificate/ID. The pointed to their established laws on the wall stating as of 2007, you cannot leave Mexico without a passport.

After meeting with the supervisor, immigration told Jorge, the driver, Jeremy and I that we could not leave. At 1:00pm Wednesday afternoon, we returned to the boat, but because we had been deleted from the system, it took another 45 minutes before we were able to finally get back on. At 2:00 pm Wednesday afternoon, we met with the hotel director, who, unlike Fredrick, was defensive, rude and simply could not care less about the entire incident. He had complete disregard for what I had to say and went further to say, "I am sure there are plenty of people on this boat who are having a great time mam." He took at the most 10 minutes and had nothing to say other then, "that's too bad."

At 2:15pm on Wednesday we were stuck in the lobby, having missed all of the excursions and no where to really go, with Frederick trying to find us something. The only thing left was a blowhole tour, which we had no interest in. We spent the rest of the trip eating tasteless food and in the room completely miserable. I have never been so upset and stressed out in my life. This was our first cruise and our first vacation together. Further, we were celebrating our anniversary. Like most people, we do not get another vacation for 10 months. To say that this was a nightmare trip is an understatement. To request a full refund would only be half of what we spent just to go on the cruise, considering the gas to get there, $15 per day parking and added costs preparing for the trip, a total of about $2,500. All to feel sick, stressed out and in need of much sleep in the end. Please let us know what you plan to do regarding this matter.

It's about Carnival Pride, our first and last. On the 2nd day, security accused my son of stealing a lifebuoy which he found blowing loosely by our balcony and placed it under our bed, thinking it would be blown away. Housekeeping reported it and security embarassed my entire family in the casino and escorting us without reason to our cabin for interrogation. There were no apologies at all! From this point, the remaining 6 days were spent being observed by security. We got off at Atlantis, returned with chief of security at the port.

I went to my room, changed clothes, went to a club and was dancing with my wife and I was approached by security. They demanded thatI report to my cabin immediately for no reason.The next morning, I received a letter stating my sail/sign card has been revoked for any purchase of drinks for the balance of the trip. I contacted guest services and they would not tell me what I had done. Do not think for a second you are ever in a private environment while on board.

The security staff knows exactly where you are at any given second.There are thousands of cameras, sensors in your cabin, etc. It amazed me with my experience how fast they could locate you from among over 3,000 people. All the cute funny pictures that are taken of you at various points of the cruise are really not for you as much as for them. Finally, after the 4th day of being on the ship, a customer service person told me my sail/sign card was suspended because of my actions against staff at the return to ship from Atlantis port. Wow, that's news to me, I didn't even pass that desk as it was on the second floor and I was taking the elevator to the 5th floor. I also was surprised by my cabin location.

There was a big fat life boat staring me in the face. I had a better view by watching the interactive GPS station on the TV.I called about that as well and was told, "we do not have any more cabins to move you to." Wow, wow, wow! I had been saving for over 20 years for this trip. I was not looking for an upgrade, free trip, coupons, refund, etc., just a simple apology, which never will happened. Also, beware of buying the excursions on board. They create this big frenzy as though you need to book before you unpack or else they may run out! I got ** into the Atlantis excursion which included a packed 10-minute bus ride to the front door.

This was $422 for 3 people and the return to boat shuttle at the recommended 3:30 pm when the ship doesn't even leave port till 10:00pm which I took a cab for $15.00 at 9:30. What a joke, the entire program is to steer you in keeping you on board to spend your money with them. Please research and talk to people before buying in.They know you don't know. Out of 8 days, I believe we were allowed a combined total of 12 hours off the boat at 3 separate ports. Look beyond the cheap low entry fee at what is really happening.

I read several complaints before I went on my Carnival Fascination Cruise and have to admit I was a little skeptical. But some of the complaints seemed like unavoidable situations. For example, the person who complained about a late debarkment because of a medical emergency on ship. Well, that is unfortunate but certainly if that had been their family member, they would have wanted it. Certainly it would not be better if the staff said, "Oh well, we cannot take time to get your family member off the ship because the other passengers would complain about the delay." I think if you go on a cruise ship knowing you are out at sea you have to realize that sadly things do happen that are unexpected.

Now to my cruise, I had a wonderful time. All the crew were excellent and helpful and we truly enjoyed the food and entertainment. You could not even begin to go to a hotel and feed yourself and your family for the cost of a ticket on a cruise. Our ship was on time at each port and at embarking and debarking at our original port. I cannot remember having so much fun and can't wait to take a cruise again. I suppose maybe we were lucky that everything went as expected but then again sometimes things are more as you see them. We expected to have a great time and we did. We truly had not even one complaint and would recommend a cruise to anyone for the value, the non stop attentiveness by all the staff and the constant entertainment. Loved it. Loved it.

We were very excited because it's our first cruise. However, when we got into the room the bathroom smelled like a sewer that was opened and it stinks extremely bad. The toilet seat is dirty, yellow and old. Later that night we turned on the TV and it's not working so we called guest services. We made a huge deal and screamed in order for them to fix it that night as they wanted to bring someone to fix it the next morning. Shore excursions were just a rip off, it was the worst experience. Customer service were rude and mean, they treat you as if you want to steal something from them. We paid almost 1000 dollars for this trip, but unfortunately it is not worth any penny and we came back very disappointed.

The ship sailed from NYC on 8/19/10. First of all, I was being charged $22.00 for each of the two towels that were not returned to my cabin. I was told by front desk that there should have been a card stating all pool towels to be returned to cabin. There was no card in our stateroom. The next day I requested a steward to give me two pool towels and he refused, asking if I were going to the pool now. I said yes, and he said, "then get them from the pool area". I called the desk again that night and they said they would try to get the charges removed. They did, but not until they drove me nuts. Our cruise was for 8 nights and two of those nights, my room was never made up at all. No clean towels, no pool towels, nothing. Whenever I would put the sign on the doorknob to make up the room, the sign was somehow missing.

The first night in the dining room, our table arrangements were wrong. We were traveling in a party of 18 with seating room for only 14. Me, my daughter and sister-in-law had to get a booth clear on the other side of the dining room (8:15 seating), nowhere near my other family and friends. The food was not as good as it used to be. This is the second time I have sailed on Carnival Miracle. I sailed this ship a few years ago and all services are definitely in a downward spiral. In the pool (where live entertainment is), there were so many rowdy young adults and children that no one could enjoy themselves. Security people were spoken to, but to no avail. Again, we had to move to the adults only pool that is so small and could not accommodate all the adults, it was no relief whatsoever. On one formal night we chose not to go to the dining room and went to the buffet only to find just one station with hot food plus pizza.

What happened to this ship? What a disaster! Everyone in the buffet was complaining. There was a coffee station marked "temporarily out of service". The other coffee urns were running out of coffee at 9:00 a.m. How can they allow this to happen? Now I have to get to the disgusting stuff. The ladies' rooms on deck 2 and 9 specifically, smelled of urine. Two of 3 stalls didn't have toilet paper and soap dispensers were nearly dry. Where are the attendants and their spot checkers? In the Phantom Theatre, we smelled "rotting flesh" on the left side of the theatre. I can't even imagine what was dead in that area and the fact that the A/C was not working properly on that side of the theatre, did not help the matter.

Let me tell you something, I have been on four Carnival cruises; four Princess and one Royal Caribbean. Carnival, by far, is not my favorite based on the facts above. I was so disappointed and when I think that I booked over 365 days in advance to travel, I can't help but feel I made a huge mistake! Economically, I feel like I wasted the money I spent on this cruise (almost $1,500.00). My daughter shared my cabin too and also spent the same money. We are both working women and my daughter especially couldn't afford to take a vacation for two years and ended up with this one.

I used the website P&O Cruises.com to find a suitable cruise and chose one on the Artemis departing Southampton on 4th January 2011 going via the Suez Canal to the Far East. The duration that fitted our aspirations and time available was not available as an advertised package, but could be made up from two packages Southampton to Hong Kong and Hong Kong to Singapore. The website provided full details including cabin charges for every available cabin grade, on board credit etc.

Also included on the web page was a "Book Now" button. Clicking this did not, however, lead to an online booking form, but to a request to telephone. An agent "Frankie" confirmed availability and after discussion of flights back to London quoted a total price and requested a 10% deposit. The total seemed higher than expected, but with no information about flight costs and many cabin grades with different prices spread across two web pages, it was not easy to verify the total against the advertised cabin prices. I know now that I should have asked for a breakdown of the total by email, but foolishly paid the requested deposit by credit card. Subsequently, I found that cabin costs were 856 per person more than those advertised on the website. Also the on-board credit was reduced by 160 per person. In subsequent communications, the Passenger Relations person has behaved more as a contract enforcement officer instead of ensuring good customer relations.

That is the essential detail of the complaint. There are other less important complaints. Despite giving our home address to the agent, the booking confirmation was sent to an address used as an emergency contact whilst on a P&O cruise years ago. Our request for second dinner sitting has not been met. Our request to return on an Airbus 380 has been ignored. The problem is that if we wish to go on this cruise, the balance is due in about four weeks. I have already spent five months writing to the Passenger Relations Department without satisfaction. Instead of looking forward to an enjoyable holiday, I am involved in acrimonious discussions. Also we are being asked to pay up in full by 06 October or lose our deposit of 1382.

A party of 13 booked a four-day cruise with Carnival to visit the Ports of Key West and Cozumel. Prior to the cruise and after we paid, we were informed that the cruise will not stop in Key West due to the port being closed. As I looked into the situation on my own, I discovered that the port was going to be closed due to an annual boat race that occurs every year on this weekend. Carnival would have known about it and we felt that they have misrepresented the cruise. We are now all taking multiple days off of work to visit just Cozumel for nine hours.

I contacted Carnival and explained that I understand situations of ports becoming unavailable to happen. I've experienced this on other cruises but in this case, I feel that they knew about it and we were not given the information when booking. I asked for options of either moving to another cruise, some money back or credits on board. He was extremely rude, didn't care one bit, just read off a standard customer service phone response and told me that we were just out of luck. If we wanted to cancel that was fine and we'd each lose our deposit. End of story.

I have been on 20 cruises, none of which were Carnival, and I will never never book another cruise on this line. I will be telling all my friends and family to do the same. There are many ships in the sea to choose from!

Two weeks before my family vacation, I was back on forth with carnival cruise line. I told them that I am pregnant and they day of disembarkation that I would be 25 weeks pregnant. I was told by one of the representative that they would fax me a physician pregnancy certification and that my doctor should complete it and fax it back to them. I did just that. Two days before, they called me and said they never received my fax so I went to staples and faxed it. I also called the phone number and spoke to gentleman and he said the fax is very busy. Just faxed it again and push come to shove just walked with the original. I said to him okay.

My flight to San Jaun Puerto Rico was 7:30 Sunday morning leaving out from Newark, NJ with Continental airline. We touchdown in San Jaun Puerto Rico at 11:20 am. We proceeded to the dock where Carnival Cruise line was. When me and my family got in the line to check in, I was told where is my medical not from my physician. I gave it to the young lady and was told she had a to make a copy of it then she came back and told me that they would need to get my physician not approved from the manager in Miami. I turned and said to her okay but I was never told that I had to be approved by the management in Miami. She said it would take some time for the approval to come back. We were hungry and tired and they told us to wait in a corner so we did. After three hours then we said we need to speak with the supervisor and we were told she is busy. After 1 hour later, I was told by the supervisor that she need to speak with me in private. They took me in a office and I met the manager Juan ***. He said to me, "Ms. ***, unfortunately, we are going to deny you getting on board."

I said that his boss said no and that I can't get on the ship and I had to turn around and pay for my own flight and taxi to get back home. After so many hours of back and forth, I took a taxi to the airport that I had to pay for and I book a flight with Jetblue. I had to spend $609 out of my own pocket for a one way ticket to JFK not Newark but JFK. All because I was given wrong information by the Carnival Cruise representative. All this stress and aggravation they put me and my family thru and they won't reimburse me for anything. This is the worst customer service ever and this cruise line suck. I will never ever book a cruise with Carnival again. I put in for my vacation at my job and was approved for my family vacation, my kids and my husband were all affected by this. And all carnival could say is that they're sorry. But there is nothing they can do for me. I could have gone into pre-labor with all that stress yesterday. Never ever again. Now I have to contact Continental Airline and see if they can reimburse me or change the ticket to somewhere else.

This complaint is against Carnival Cruise Line 3655 N.W. 87 Ave. Miami, Florida 33178. My wife and I went on a Carnival cruise in May of 2006. (The last of the three Carnival Cruises that we have been on.) On this cruise, we had a problem with our stateroom and Carnival acknowledges it by awarding us a $100 on board ship credit on our next cruise. Our experience from that cruise was very upsetting to us and we swore we would never sail Carnival again. As the years passed, we thought we would forgive and forget and book another Carnival Cruise and take Carnival up on there $100 on board credit.

So we booked a cruise for December 5, 2010. Then I called Carnival phone number that they gave us to call on the award letter, (Customer Relations Dept. ) and told them that we book another cruise and would like to take advantage of the on board credit they offered to my wife and I. Carnivals guest solutions person's, Rebecca, reply was that, "You waited too long," and that they were not going to give us what they promised us. How could you give someone something for a problem that occurred on a Carnival ship and then take it back? I was very upset with Carnival again. I would like that Carnival to give us the $100 on board credit like they promised us.

I am so glad that I read all of the comments on this page before I booked my second cruise with Carnival. My first cruise with them was excellent and after reading all of these comments, I have come to see that most of the complaints are unfounded or people simply trying to get a 'free ride' from Carnival. If you read all of the information provided by Carnival, you will know well ahead of time their policies on missed ports of call and cancellations. They tell you everything you need to know up front, you just have to take the time to read it. People just like to complain for the sake of complaining and trying to get something for free.

This is the story of our 2010 summer family vacation. In February, we were just exhausted from the long dreary winter in Indiana and all we could think about was going somewhere warm and tropical. After much searching and debate, we had decided to take a 5-day cruise to the Bahamas. We called Carnival Cruise Lines and set up a cruise for 6 people and started paying on it and finally got it paid off at the end of May for a total of $3600.00 and some change, I think. A trip like this for a family like ours is no easy task, financially.

We are just a working class family living day by day. My wife is a Cafeteria Manager, I'm a working as Technical Supervisor which are very hard jobs and not very glamorous. Our lives consist of going to work day in and day out, coming home taking a shower, eating dinner and going to bed because 3:45 am comes early everyday. Going on this cruise was a big deal and so exciting. The anticipation from February until we were scheduled to leave on July 23rd for the long drive to Jacksonville, FL sea port was almost unbearable at times. Almost everyday, we include conversations of the coming trip from our kids and my wife and I, and it was very exciting for us to see our kids getting excited and rowdy at times over the trip.

On July 20th in mid-afternoon, our oldest daughter 19, who is living in the small town of Garrett, IN, just north of Fort Wayne with her now fiance was involved in a head-on collision in Fort Wayne. She had taken the short trip into Fort Wayne to donate plasma like she had done before. They let her get into a vehicle too soon after donating and she passed out behind the wheel going 45 mph and hit a woman coming out of the Sunoco Station at Coldwater and Union. She was on the phone with her fiance' at the time of the accident and told him she didn't feel good and thought she was going to pass out, and she did. He heard the crunch over the phone. Can you imagine that feeling?

The other driver was treated and released the same day. It was a completely different story for our daughter Paige which I'll get into that shortly. We can only imagine what the case would be if that woman hadn't been coming out of the station at that exact moment in time! Paige was heading right for the gas pumps, and people at 45 mph, it would have been a tragedy I'm sure. Needless to say we didn't get to go on our vacation and 10 days later she is out of ICU and home learning how to walk and do other tasks on her own or with some help, she had issues with memory and words but it is getting better each day.

She had totally destroyed her ankle and lower leg bone, punctured her lung, broke 2 ribs and now she has some new parts after reconstruction on her leg and ankle and faces a long road of physical therapy. She spent her 20th birthday in the hospital and on her birthday, her now fiance proposed to her and she said yes. It was supposed to happen on-board the ship at some point, we all know that didn't happen. Andru, her fiance had asked me a couple days earlier while we were outside the hospital getting some air if he could marry my daughter. Of course we love him dearly and I said yes. I would be proud to hand him my daughter, he is a rare breed now days compared to today's youth.

Onto the cruise topic, well as I stated above we didn't get to go which devastated the entire group even Paige. When she woke up in the hospital, she kept saying I got to go home, we are going on a cruise. It was heartbreaking to say the least as a parent. I understand Carnival's policy, but they need to take a closer look at it and have some compassion for legitimate situations like ours, my opinion it ought to be unlawful for what they did. We had chosen to not buy insurance on the trip because of the cost involved, it was hard enough for us to get together the $3600.00 for the trip, not to mention $500.00 for the van rental, the new clothes we bought for us and the kids, the hotel points I earned and lost.

Insurance or not, if you cancel 14 days or less out, you lose 100% of your money, so they kept it all, prepaid gratuities everything and it's not right at all. This was something way out of our control and unforeseen, they should've at least let us schedule a later trip or refund our money. We are not rich and for us to lose out on everything is just a tragedy for us. Our daughter was in a terrible accident, what did they expect us to do? Say, "Oh, well," and go without her? There is no justice. It appears to be about the bottom line, and it's another example of corporate greed. They hold a sizable market share in the cruise industry. I believe it's about 70%. Don't quote me, I'm not an expert. So what is to them to lose a couple of vacationers here or there, their action only shows us they just don't care. We spent 10 days in the hospital, hotel or at in-laws getting little sleep and driving from Indianapolis to Fort Wayne a few times to check on our home here in Indy.

Today we go back to work after our "vacation" in Fort Wayne and we are staring down the barrel of another Midwest winter soon. We are considering another cruise for next year and I don't think we will buy insurance again, because if you read their policy it is worthless anyhow and it just puts more money in their pockets. They don't tell you the different reasons you're not allowed to cancel, insurance or not. We've had other family members that booked a cruise with them with insurance and had an emergency and they were told they couldn't cancel for the reason specified. So again, what is the purpose of buying the insurance if they decide what you can and can't cancel for? We have to try and remain positive through all this, believe me it is hard and it will probably hurt for a long time.

On a positive note we did, however, get to know our future in-laws and I can't say enough about them. They helped so much during this ordeal. They were just awesome people. I can't say enough about our neighbors as well, we had got back one evening and she was mowing our yard as we didn't have time to tend to the daily work involved with keeping our house up and taking care of our petting zoo.

I hope this letter reaches someone who understands and has some compassion, if nothing else I would love to see Carnival's policy disappear or change to fit each individual situation, instead of the "blanket" style policy in place right now. Go to their corporate website and read the section about code of ethics, maybe they need to read it again as well. How can what they had done even remotely be considered "good ethics" and business practice? We are not asking them to hand over the company, either refund all or part of our money or let us schedule another cruise, it's not hard. Documents and proof are available on request.

We were devastated; me, my wife and kids. It's not easy for a family of 5 from a working class to scrape up $3600.00 and some change to take a memorable vacation. It's now August and I myself am still struggling with the whole thing every day. The total lack of any compassion, I keep getting the run-around from every single government agency I contact. Who out there is protecting us as American citizens from these companies that register their ships in foreign countries to skirt around American labor laws and continually screw us, yet sit there ready to take our money day in day and day out? Is there not one agency out there that does anything except pass the buck? It's frustrating.

We suffered a terrible almost tragic event that we could not possibly foresee and all they can say is, "I'm sorry," and, "It's our policy." No wonder we are in the shape we are today. I'm angry for my family and I will not stop until justice is served. Their policy is greedy, wrong and should be illegal. If I have to go to every single news station in this country, I will. I'm done rolling over like a dog.

I recently cruised on the Carnival Glory ship on July 3-8. While chewing a hot dog that I put chili on, I bit down on something that was very hard. I spit the food out of my mouth and found two stones in the chili. I immediately notified the server. The server notified the cook. The cook came to me and explained to me that the stones sometimes come in with the beans, and he would notify the head cook. The head cook came to me and said that there was nothing they could do but offer me medical assistance. I thank God I did not need medical assistance.

I ask to speak with someone else, and I was told to wait right there and he would contact the matradee and have him come talk to me. Well, I waited for over an hour, and was finally told that the matradee was in a meeting and could not come speak with me. I was very upset and felt that this matter was not important enough for the attention of someone higher than the cooks. I went to guest services and was told the same thing. This happened on the fourth of July. I did not feel comfortable eating for the rest of the cruise. My main reason for cruising is because I enjoy the food. I feel that I was cheated out of my vacation.

Can you please help me with this situation? I am also a past guest. My past guest number is 60958470. I was very surprised with the apathy that Carnival displayed.

I recently cruised on the Carnival Dream 7/17/10-7/24/10. Through my past experiences on Carnival, I have been pleased. This was a complete nightmare cruise and will follow up in any way that no one should have suffered the extremely traumatic experience that I did or my fellow passengers! This was my first vacation in "2" years on Carnival.

I am normally a very easy going and laid back person, however, this cruise with my 5 year old granddaughter had and still left me still feeling sick. I need to know why this captain did not divert the ship instead of going through it head on with at the very least "113 mile an hour" winds. I am still unable to eat or sleep after being home for two days? Never once were we ever able to attend dinner, (which I could not get credit for due to the extreme lines for anything with guest services or mistakes the cruise lines made regarding excursions.

After numerous cruises, this was by far the most terrifying one of my life, and believe me, I will never be able to face again. I was depending on the captain to keep us safe, which never happened! Other cruises I have been on, diverted the ship rather than put passengers in harm's way? This is totally unacceptable beyond comprehension!

I intend on filing a class action suit/as well as a lawsuit with my attorney. In my 59 years, this cruise has left me unable to work or sleep from the constant nightmares I still continue to have. I have never had any type of mental illness/therapy of any kind however, I feel the need to seek help now to express to a professional this horrifying experience which was beyond my control and has left me paralyzed/horrified to ever cruise again. I expect a full refund and nothing less from Carnival! I will not accept credit on future cruises as this is not an option in my eyes at this time. Thank you in advance for your timely cooperation in this matter.

Let me start by saying our cruise to the Bahamas on June 6 - July 1, 2010 was our 3rd with Carnival Cruise lines. The previous two were excellent experiences therefore we decided to bring our children this time.

The first 4 days were status quo; rooms were clean, staff was very gracious, food was good, etc. Unfortunately, the boat lost power late afternoon on our last day, Wednesday. There was no power, lights, air conditioning, and at one point no water or ability to flush the toilets for some time. Obviously this outage caused some delays with meals, which Carnival did their best to handle and make everyone comfortable. As a result, the last meal was not as good as the previous nights, and we were disappointed that we were not able to sit with our usual wait staff. These were inconveniences but certainly did not cause any major issues from our perspective. The announcements from the Cruise Director assured us that the outage would not cause any delays with our arrival to port the following day.

When we got back to our rooms that evening, there was an apology letter for the inconvenience, again reiterating that the outage would not cause a delay in our arrival the following day, and an offer to take 20% off another cruise. We put our 4 pieces of luggage outside of our room that evening to be picked up and taken to customs for us, so that we could make our 11:39am flight back home with JetBlue. (Please understand that I asked my Carnival Personal Vacation Planner what is the earliest flight he would recommend, and he said anytime after 10:30 am would be plenty of time for us to make it to the airport.) Because of our flight time, my husband also went down and exchanged our debarking tickets to zone 1; to be sure we were off in plenty of time to make our flight. We went to bed content.

I set my alarm for 7am and was also awaken at that same time by the Cruise Director advising that they had undergone a safety inspection, in order to get down the river, which was now going to cause a delay in our arrival to the port, and the new arrival time was 10am. I called the front desk and was advised that it was not likely we would make our 11:39am flight and were advised to call our airlines to see if we could get a later flight. I was also advised that we could make that call from our cabin phone, as not to accrue minutes on my cell, and was instructed how to do this. When I was not able to get the call to go through, I used my cell to call JetBlue.

JetBlue advised that there were no other flights back to Syracuse that day. I went down to the Guest Relations desk in person. Because of the long line, there was a gentleman in a white suit that was approaching the back of the line to see if he could assist. I advised of the issue and he recommended that I speak with someone at the desk. When I made it up to the desk, I was advised to make other arrangements to get home and to keep all receipts, as Carnival would reimburse us for any costs incurred by the delay. The message to me was you are on your own; there is nothing we can do for you.

Nervous and frustrated, I made my way over to the computers, started an account, and went on Travelocity to look for an alternative flight home. Staying an additional day in Jacksonville was not an option as we had obligations at home the following day. I searched for cheap flights with an afternoon departure time. Almost all of them were sold out. The only flight that was available was with American Airlines, which departed at 5:15pm and cost $4,000 for my family of 4. Remembering what I was told at the service desk, I got out my credit card and reluctantly booked the flights home. I then called JetBlue to advise them, and was told that we would lose $400 from our flight home due to the cancellation.

My husband then called my cell to say that they were being told that they needed to leave the cabin and he would be down to meet me, this was 9am. So we all waited on the floor nearest the exit so we could be ready to go when we were called (zone 1). We arrived at the pier at 10am and we waited for zone 1 to be called, but they called all floors that had their entire luggage with them first, self assist. Had we known of the delay the night prior, we would have chosen this option, not to have our bags taken out for us. When they started calling zones who asked for assistance with their luggage, they called zones 1-10 all at one time, so it was not necessary for us to have changed our zone to 1 the day prior. We made it onto the bus at 12:00pm and to the airport at 12:30. Had we been allowed to leave the ship with the self-assist and get our luggage, it is likely that we may have been able to make the original flight, thus not accruing the extra $4,000.

Scenario #1, which is what we had planned months ahead of time; We would have gotten off the boat at between 8 and 9 am, boarded our comfortable flight on JetBlue with own personal TVs in the back of the seats, enjoyed snacks and drinks, and arrived back home at 6:15 pm with our luggage. This would have been at our original cost of $1500 flight.

Scenario #2, is what actually occurred as a direct result of Carnivals power outage and subsequent safety inspection/not advising their passengers of the delay in arriving to port until 7am the following day; After hours of frustration and lack of assistance from Carnival, we had to charge over $4,000 for flights on our personal credit card, sit in the lobby from 9 am to 12pm, got off the boat at noon, sat around the JAX airport for 5 hours, spent over $60 on food, literally ran through the airport to make the connecting flight, both flights we sat directly in front of the bathroom and spent our time telling people whether or not people were in the bathroom, while shutting the door with the other hand after they left.

We also had people's backsides in our faces the entire time while they waited to use the bathroom. There were no snacks, just drinks. When we finally arrived back home at the airport in Syracuse we were told that they did not know where our luggage was. We worked with the airlines for over an hour submitting claims. We arrived home at 11:15 pm and as I am writing this letter at 2pm, we still do not have our luggage. This was to the tune of $4,000 and significant extra time and frustration on our end.

Unfortunately, scenario #2 is what we experienced. While we understand that Carnival did not plan the power outage, the events after the outage, and how they were handled were in Carnivals control, and our feeling is that they were not handled well. We were basically told there is nothing we can do to help you; you are on your own. We were given the impression that they just wanted us off the ship so that they could get ready for the next cruise. As a result, the events snowballed into an incredibly unpleasant day.

This caused significant stress, frustration, time and money. We do not feel that the offer to take 20% off the next cruise was adequate compensation for what we experienced. And this offer was made just after the power outage, and to us, it before the actual issues arose the following day. What would have happened if I did not know how to use a computer or did not have credit available to pay for the $4,000+ flights? Carnival needs to have a better system in place to assist their customers during times like these.

My family and I just went on a cruise with Carnival from Galveston for a 5-day trip. For the most part, the trip was as expected and fun except for the last day which was today. The last morning, we woke up to find that my 4 year old daughter who is autistic woke up and walked out our door. The doors on the cruise line has zero child locks but my daughter isn't known to leave me or my wife and we never had problems but this morning we both woke up frantically noticing our door open and our daughter gone.

My wife immediately went to Guest Services counter and spoke to Security. The security team was more focused on trying to find reasoning on why my daughter got out of our room without us noticing. This was around 6 a.m. in the morning. While my wife did this, I ran up and down both stairwells in our side of the ship and asked for any help finding my daughter. The only people that even contributed to helping us find my daughter were other passengers all while my wife was dealing with security. I went from several decks, both sides of the ship searching frantically, passing about 20 crew on the ship who walked gingerly telling me 'good morning'. I asked if they had seen my daughter and that she was missing but not once did I run into a crew member who was helping our search.

Luckily there was about 10 passengers who joined in the search and after about 15 minutes, a couple of young men found her playing on the second to the top deck. At no time was there any kind of announcement or did any crew member help us find our missing daughter. While I do accept responsibility, I am truly disgusted with the lack of help from Carnival. Every second could have been a huge factor on my child's safety yet they never seemed concerned enough to help in the search. My daughter has no clue about what exactly happened considering her condition but my wife is scarred, I am emotionally drained and can't get the thought of what could of happened out of mind.

We seemed helpless. I couldn't even begin to explain how confused I am about how Carnival and their security team handled this situation. Walmart or any kind of establishment has better measures in place for a missing child and we were on a cruise in the ocean with a 4-year old that has special needs. My family had a great time but this totally ruined it. My wife is still in tears about the situation even though it was roughly 15 hours ago and now our little girl is safe and sound.

My name is Dan ** and about 6 months ago, I purchased a triple balcony room on the Carnival Legend to leave on July 25, 2010 for 7 days to the Western Caribbean. I originally was promised a guaranteed, unobstructed view balcony by one of the sales people. But then I was told that they never said that and I had to dish out an extra $360 after I had paid for the entire cruise already and was displeased with this. To get me more frustrated about the extra money I had to pay, when my brother went to book the same 7-night cruise on the Carnival Legend, he only had to pay an additional $20 to get a room number assignment that had an unobstructed view, plus he got an extended balcony on top of that.

So I'm not sure how that's fair that I booked 6 months ahead of time and had to pay $360 for an unobstructed balcony room while my brother only had to pay $20 dollars and he got an extended balcony too. Now this is my first cruise with Carnival and I'm already upset with the cruise line before I've even entered the ship. I always thought that cruise ships are supposed to be reasonable and not trying to cheat their customers. However, Carnival Cruise Lines has been somewhat of a headache.

When we called Carnival to complain about how they had originally guaranteed an unobstructed view and then retracted their statement saying that we had to dish out another $360, the only compensation they gave us was a coupon book which you get on-board for free anyways. I guess the rumors are true about what I have read on the internet about Carnival Cruise. I wish that Carnival could do more for my family and then I wouldn't have such a headache about them before I even board the ship.

Being that this is our 25th anniversary, this was truly upsetting to me knowing that my brother paid $340 less and is getting a bigger balcony, better view, bigger room and didn't even pay in advance like I did. I even resorted to upgrading to a suite to see if I could get an upgrade like my brother, maybe for $20 more but none available. My advice to others booking Carnival Cruise: Don't bother booking early because it's cheaper to wait until the last minute or just go with another cruise line that does not let this happen to people who trust in Carnival management system!

The way that Carnival management system works really doesn't benefit the people who pay in advance and look forward to a nice escape from the rigorous work force. I truly hope that Carnival and the management reads this, including the captain of the ship, so they are aware that the world now knows that they are scamming people who pay in advance.

I have a serious issue with an incident which my travel agent was placed through and as a result, I will not be cruising with Carnival in the future and I will no longer recommend their company or sub-companies. If I did not make the current booking with non-refundable deposits, I would be cancelling the booking outright!

My wife and I have been on 2 previous cruises with Carnival since 2006 and this will be our 3rd cruise on Carnival. For this cruise, I have convinced some family and friends to join us, thus a total of 6 people going on a cruise Dec 18th on the Freedom Sailing out of Fort Lauderdale.

At the time we booked, we did not have the correct spelling for one of the guests, thus my travel agent booked the cruise with the last name inputted as TBD in order to secure the early saver rate. My travel agent later inputted the guest's correct name. To his surprise, there was a $50 charge for making this change, to making a change in order to input the correct information regarding a name, to input a change on a booking which had collected a $300 non-refundable deposit from each and every guest.

A guaranteed $1800 from 2 time previous customers of Carnival, they still had the audacity to charge a $50 charge to input the guest's correct last name. They tell me that a change of 1-3 letters would be acceptable!? What is the difference between 3 letters or a whole name especially when it is my agent who has made the change and not Carnival.

The only information I can find on Carnival's website is "Early Saver: Cruise rates are in US dollars, per person, based on double occupancy, capacity controlled and subject to change at any time without prior notice. Government taxes and fees are additional for all guests. A non-refundable and non-transferable deposit is required at the time of booking for all guests to secure confirmed accommodations.

Fares are backed by a unique price protection policy. Full names are required for each guest. Offer is valid for new bookings only and is not combinable with any other discounted or promotional offer. Available on sailings 3 months prior to sail date for short cruises (5 days or less) and available on sailings 5 months prior to sail date for long cruises (6 days or longer). Savings are based on Fun Select rates and vary by sailings. Category restrictions and exclusions apply. No name changes are allowed. A $50 service fee will be assessed per person for ship and/or sail date changes made prior to the final payment due date. Cancellation penalties apply. Please refer to the cruise ticket contract for additional terms and conditions. Ships' Registry: The Bahamas & Panama".

As this was not a name change but the inputting of someone's correct last name, this should be allowed! Nowhere does it state that a $50 service fee will be charged for inputting someone's correct name! My agent did not change the sail date, nor did we change ships. It was a Last Name change from TBD (to be determined) to the correct name of the guest. What would have happened had we not made the change to the correct name? Would this guest have been able to board the ship? It would seem to indicate that changes can be made without service fees after final payment is made. I guess the $1,800 non-refundable deposit was not enough of a guarantee for Carnival! Luckily for me, my agent is an awesome guy and he paid this out of his pocket.

Again, I have to state that I am seriously disappointed and Carnival is unwilling to help resolve this issue. They have collected from my wife and I, over $11,000 in the past 4 years, and this is how we are treated. I feel personally insulted, my travel agent is out $50 on my behalf and I find Carnival's policy to be unclear.

On May 9, 2010, my family & I were booked on a 7-day cruise leaving from Galveston, Texas. We live approximately 6 hrs away & left the day before as we previously have on the 4 other cruises taken with Carnival. We were at the hotel getting our tickets & travel documents together for 4 adults & 3 small children when I discovered that I had brought my daughters birth certificate instead of mine. My son-in-law immediately drove me to the port of Galveston to see what options we had since we live 6 hrs. away. We spoke with a Carnival Representative & we were told that there was nothing that could be done. We would not be allowed to rebook or receive any of our approximately $4000.00 back. I also asked if I could get a copy of my original birth certificate faxed and was told no.

My daughter got on Carnival's website and read that "an original or suitable quality copy of a birth certificate was considered a WHTI compliant document". She also went to the website that Carnival recommended to see the required documents & it is also stated there that an original or suitable copy of your birth certificate is sufficient. I saw on Carnival website that if you were unable to go on your cruise, no refund would be made after a certain date, but I did not see anything about not being able to rebook. I have also been on 4 cruises in the past seven years with Carnival & they should have a record of my travel documents.

It appears this could have been handled differently, certainly not losing everything without any options. We never ask for our money back we just wanted to be able to rebook. We even offered to take a 5 day cruise instead of the 7 day we were booked on which was quite a bit cheaper. I have submitted letters to Carnival as I was advised regarding this unfortunate situation but haven't received any reply. It seems that Carnival pretty much does whatever they want & it does not benefit consumers in any way. My family & myself will certainly not be cruising on Carnival again unless some type of compensation is made.

We were on a cruise with FAS. They lost power for 5 hours and no one on the ship knew what happened so everyone was in a panic. We still don't know what happened to the ship. That is our right! It was so hot, we barely could breathe. There were no restrooms, no lights, etc. While there, we had $900.00 stolen from our room. This is the most horrible experience we have ever had, not knowing if we were sinking or what. No food, nothing!

I have major anxiety. I was in a panic, thinking we were going to die and I had to double up on my medicine just to get through the 5-hour stuck at sea, with nothing!

For anyone that was supposed to sail to Cozumel / Cancun on 07/01/10, the trip was delayed one day due to a hurricane. That means that the one port has been cancelled. Here is what Carnival's website says about your cruise (I'm not making this up):

"Due to adverse weather conditions, the Carnival Ecstasy will not be able to come into Galveston today. The cruise will now be changed to a 3 day cruise to nowhere and guests should arrive at the terminal at 2pm on Friday, July 2nd. Guests that sail on the new 3 day cruise will receive a 25% refund of their cruise fare along with a 25% discount on a future 3 to 5 day cruise departing prior to April 30, 2012 as well as a $25 per person on board credit as a reimbursement for the Cozumel government taxes and fees. "

Therefore, the passengers are being loaded on a boat, sent to sea for three days and then return to where they started without going anywhere. Carnival does not give you the option of cancelling or refunding the cruise. They knock 25% off the price. Can you imagine the conversation when you get back home?

We were booked on a 7 day Western Caribbean Cruise for our 10 year anniversary with Carnival on the dream. We thought it would be a dream vacation because our honeymoon was terrible because my husband had unexpected major surgery 8 week before the wedding.

We were supposed to leave this Saturday June 26th but over the weekend he developed severe muscle cramps and now has been in the hospital for spinal surgery all week. Carnival is not willing to let us rebook or offer a credit. Because I booked through a travel agent they will not even talk to me.

I realize that this ship is full and they are not losing money. I read a letter in the Miami Hearld that they refunded part of a trip when a woman fell prior to the cruise but how can I get results when they won't even talk to me?

This is unfair. When I asked if I could give the cruise to a friend they told my travel agent that someone in the original booking listing must be on the cruise so that means either me, my daughter or my husband who is in surgey at this exact moment must be on the cruise. That is just not realisitic. I know cruising is a business but there are things that can be done but they are unwilling to talk.

Can someone please help?

Trying to load luggage tags and a "FunPass" (embarcation document) is no fun at all on Carnival.com. On Sunday 20 June 2010, Carnival.com is deadly slow. I realize it is a busy day, with most of their ships being turned around for the next cruise, but for a billion dollar company, shouldn't their be multiple fast servers to easily and rapidly handle all the traffic on the busiest day?

I just sailed from San Juan, PR. 7 day cruise. I brought 16 other guests with me and we booked 7 cabins total. the food was not good, cold most of the time, the crew was rude and didn't even say "hello" when we greeted them. the kids area was disorganized and because most of the passengers were spanish speaking, they played only spanish music in the kids zones which left much of the teens out of the loop. there was an arguement that occurred between two passengers, one of the passengers asked a worker to call security and tney commented "that it wasn't their business, they will work it out" security was never called. there was a urin smell on deck 2.

When I informed guest services, they wrote something down on paper but did not dispatch anyone immediately. the next day, I heard two workers who were shampooing the carpet talking and saying that they had to do this because a complaining passenger mentioned it". so I thought, "complaining passenger"!!! here I paid over 4k for this family vacation and brought Carnival my friends and family and they are upset because I said that the hall smelled like urine? there was mold in my bathroom. I had a family member on 6th floor with mold in her cabin as well. the hot tub had an odor. very poor service.

She also stated that the fumes would be gone once we left the dock. my friend that was with me can verify that.

So are stewart put a ozone machine in the room and we could not go in it for an hour. Well we finally went back and it seemed ok, so we left for about an hour went back and the fumes were back(mind you we were out to sea) so called are stewart and he put the machine back in the room, so we were out again. We finally went back about 1:am the fumes were gone but the machine was still in are room, I do not think it was on. I also ordered room service for breakfast,June 7 2010, for between 9: am and 9:30 am at 10:00 am it still was not at are room. We left and had breakfast at another mlocation. Never tried for rroom service again.

Really ****** off in pa.\

We originally booked a cruise with Carnival and then allowed Katie with Pacific Coast Travel to take over our booking. We went to Jamaica, Caymans and Mexico and while porting in the Caymans we were told Mr. M (parapalegic) could not be gotten off of the ship. We were never informed of this before we paid for the cruise, though Carnival says they emailed us a letter, we never received it. So while everyone else left the ship Mr. M and I had to sit on board. This isn't right and we feel we should be compensated for this wasted day. Emails do fail and we should not have to suffer the consequences both entities made.

We reserved a cruise for July 11, 2010. This is suppose to be a graduation gift for my son. We made a deposit of $1,000.00 paid last February . Unfortunately I lost my job April 1, 2010. Final payment should be made by Apr 27,2010. I told our agent to call Carnival Cruise if it's possible to extend or give me more time to make the final payment. When she called Carnival Cruise they noted about the arrangement. I even paid additional $300 so they can see that I was trying to make payments. Until yesterday my agent called me and said that my booking was cancelled and i have to add an additional of $700.00 for the new rate.

Carnival Cruise did not even informed my agent that the booking would be cancelled if we would not make the full payment. My agent was told that the payment arrangement was dropped and disregarded. How can Carnival Cruise just do this without prior notice. We should have done something if they communicated with my agent. Where is the customer care here? Communication is very poor with Carnival Cruise. They just wanted to take advantage of your money.

Now I have to cancel my cruise due to addtional charges of $700 that wasn't even my fault plus since we decided just to cancel the trip and lost my $ 1,300.00 payment that I made to them. This is rip off they take advantage of your money. This is very dissappointing to think that this would be our first time to cruise. I would not even recommend Carvival Cruise to my friends. They have very poor customer care and poor communication. They even ruined my graduation gift for my son. How come that a lot of people complaint to them and still nothing has been done yet.

We went on the Liberty in March. Ordered wine to be in room and it was never put on ice. We were charged for bottles in fridge that were empty. Went to dining room once. Very noisy and took two hours to eat. Never went back. Went to recommended jeweler and got cheated. They refused to do anything for us. So much for a guarantee! Entertainment was a big screen tv that ran all night. People that worked at bars were very unfriendly. I guess when you get automatic tip you dont need to be friendly. It was a terrible experience and I will never go on Carnival again.

I went on the Carnival Sensation cruise to Freeport and Nassau Bahamas on Jan. 31- to Feb. 4. We booked an inside cabin which had two port holes. The cabin was U15. I have mixed reviews but the good certainly outweigh the bad. Our flight was due to arrive in Orlando at 12:15 but we were delayed until 12:40. We raced to get our luggage and went downstairs to find the Carnival desk for transportation. When we walked up the lady was on the walkie-talkie saying she was missing two people and said our names. I told her we're right here. It's nice to know they were looking for us and wouldn't leave so I'm thinking that's great customer service. The ride to the port was pleasant.

When we arrived at the port, the check-in was horrible. I'm assuming because a lot of people arrived at the last minute like we had to. They were quick moving the line. In my opinion, the problem was people were not paying attention. People didn't have their ID cards or passports ready. Parents were not watching their children. In my opinion, this was not Carnival's problem. The check-in process was simple. We received our stateroom key, took a photo and went on-board. The first stop was our room, which was ready. The room was a nice size and the bonus port-holes were cool.

We went upstairs too for the buffet. People were everywhere. The food was basic but for a four-night cruise at these cheap rates I didn't know what people are complaining about. The drinks of the day are a nice touch. I love the Carnival souvenir glasses they were served in. The music was blasting and I was ready to party. In the middle of our late lunch, we had to leave for the safety drill. I can't believe people complained about this. I think having this as soon as we leave and getting it out of the way was perfect.

After the safety drill, we explored the ship. The mini golf course was okay. The basketball area was basic. The adult only pool area was the bomb. I didn't like how people let their children take over the hot tubs in the main pool area. I also didn't like them running around unsupervised. For dinner, we had the early option at 6 pm. Getting to the table was a chore because everyone is lining up. However, have some patience. You'll get to your seat. I think people forget there's 500 other people trying to get diner at the same time as them. We sat with some nice people, but there were three ladies working my nerves. They complained about everything.

What I disliked more was the server tried everything to please these ladies. The first night the tilapia wasn't fresh so they wanted him to get them steaks. So we had to wait on our desserts because he was looking for steaks. The next night, they delayed our dinning service by 30 to 40 minutes. They ordered three starters, two entrees and two desserts. The server couldn't bring the other people's entrees until these ladies were done with their starters. So we had to wait for them to finish their fruit, caesar salad and shrimp. Then when we finally got our entrees, we had to wait for them to finish their two entrees. I was tired and ticked. The dining room was pretty much empty because we had to wait on them.

The next night, one of the ladies had a spa appointment. So before the entrees were served, she asked to bring her food to her stateroom. The server explained they don't deliver this food to the staterooms. She said just pack it up for her sister to bring. He said the food served in the dining room can't leave. So she asked for a manager and we waited and waited. They all left in a huff before he returned. Thank God the last night they didn't show up. I guess that's how far Carnival goes for customer service. Personally, I would have told them they needed to wait so he could serve the other seven people. We were always the last table because of this nonsense.

The shows were nice, yes cheesy, but entertaining. I kept an open mind about all the entertainment. Carnival is trying to entertain everyone from 9 to 109, from Caucasian to Portuguese to African American in one big room. So keeping an open mind about the activities will go a long way. The adult comedy show was very funny. After one show, we went to the club. They allowed smoking inside so this was a big adjustment for my husband and I. We are not smokers. Because of the smoke, it was hard to enjoy ourselves. When we returned to the room, I wasn't happy about my dress smelling like cigarettes either.

Now the best part in my opinion was ordering room service at 1 am. It's just cold sandwiches and salads but it's so nice when you don't want to leave your room. The breakfast on the lido deck was just as basic as lunch. It reminded me of eating at an Old Country Buffet or IHOP. It wasn't superb but far from slop. Since the food is served buffet style it's annoying when families let their kids serve themselves. That's when the line gets long and so does the wait. In my opinion, little Timmy doesn't need to express his independence by serving himself when the line behind him is two miles long. Some of the parents didn't understand this. They also let the kids walk around. It's hard balancing a tray of food and walking around 6-year olds. I also didn't like when one person is standing in line and when they get close eight people come to join them. Not Carnival's fault. It's for the guest to have respect for other guest.

One night, our room was very cold. We couldn't do anything about it because we were told this ship is older and doesn't have heating. What? All they could do is bring us an extra blanket. I was not happy but what can you do? I found all the staff to be very friendly and very accommodating. Too accommodating in some instances like the ladies who dined with us. All in all, I had a wonderful time and I'm going back next Feb. My only cons are unsupervised children (my husband and I have three teens combined), children in the hot tubs and playing in the halls, adults not understanding what a line is and not enough seating on the lido deck when you're trying to eat. I didn't mind paying a 15% gratuity on all of my charges because Carnival did a great job of taking care of my husband and I on our first cruise.

I booked a cruise in January or February for travel in May. In April, I noticed that the cruise I booked had gone down in price. I called my travel agent, as Carnival will not talk to you if you have used one, to get the adjustment. They would not honor this. I did not ask for my credit card to be credited, I would have been happy with on board credit. They said I could be moved to a higher deck. I was already on deck 9. They said they implemented this change in 2009. They forgot to inform the general public as well as travel agents. I would think in order to keep customers happy, they would make an exception. They don't care. I am glad that they are not the only cruise line around. I cruise two times a year. My next cruise will be in October of this year. I am checking with the other lines.

I booked a cruise on the Carnival Pride, out of Baltimore for May 2, 2010 for a group of 11 family members. It was a special trip for many reasons. One week prior to our trip, my husband had some test resulting in him having an emergency quadruple bypass surgery. I contacted Carnival to try to postpone our group trip for a later date. They went as far as to ask us for a later date that we could travel and then disappointed us with a stern no. No refund or postponement allowed. I find this very upsetting that after we are return cruisers, they are not willing in any way to help us. They even went as far as to charge some of group cruisers a higher fair after being paid in full because there is not a return cruiser in all four cabins.

Also, this is hindering my husband's recovery since his 88-year old mother (probably her last vacation) and his daughters feel obligated to go not as to lose all of our money we have saved for 2 years for this special occasion. I feel Carnival should have allowed us to postpone, especially being returning cruisers. We were never asking for a refund, just a postponement. We also would have been bringing more people if they would have postponed us for the later date.

We sailed on March 23 out of Fort Lauderdale. When we boarded the ship, our luggage was completely gone through and all liquids were removed from the luggage. We had sailed before and never had this happen. They removed the liquor and gave us a list of the bottles they would hold until we disembarked. When we did so, we were short two bottles of liquor.

My question would be where. He also told me to forget about this and that not to be upset about such a little thing.

After reading the numerous complaints about the mistreatment of customers, I only felt that even though small, this complaint should be submitted. I know the total value of the liquor was only $38, but it was no less than theft and should be noted as this. I hope they enjoyed the drinks.

We booked a cruise in April and due to a work blackout, were forced to cancel. We were late one day in doing so and they took all of our down payment credit. We are out $400.00. It wasn't even a cash, it was a credit we had to use on another cruise. We'll never cruise with them again.

I have been on 6 Carnival Cruises. 4 were out of New Orleans. 1 out of San Juan, and 1 out of Fort Lauderdale. I have never had any problems on any of my 6 cruises, nor have I ever encountered anyone on my cruise that had any complaints. I don't know where some of the complaints I read are coming from, but I don't think that everything will be 100% perfect all the time. Let's be realistic, people!

They keep calling me about a free cruise. I am on the do not call list. I want them to stop bothering me.

I have planned group trips on Carnival Cruise lines since 1996. I have always paid deposits on rooms, as requested by the cruise lines and given leniency on final payment when the final payment date was given. The cruise lines always required that the cruise is paid in full 45 days before sailing. Well, this time, I booked an Alaskan cruise on the boat Spirit; I reserved a cabin which cost $2445.00. The final payment date given by Carnival was 3/18/10. At this time, the cabin was just lacking $350.00 left on this reservation. I went out of town the weekend of 3/18/10 and figured I would pay the final total when I returned on 3/22/10.

Well, to my amazement, when I called on 3/22/10, Carnival cancelled my reservation. In order for me to get back on the ship, I had to pay a extra $200.00. I called several times, and each time, the managers refused to talk to me. I wrote Carnival, asking for assistance and asking them how they can cancel a reservation without notice. They told me that this was a highly sold-out cruise, and even though in the past they have not enforced final payment dates, they needed the cabin. They refused to even give a ship board credit to reimburse my money. I rebooked the cabin due to these people who were going and already had hotel rooms and airfare paid for.

I really want to take them to court about not giving full disclosure on their intentions, and how can they practice their own "regulations" when they get ready to enforce it without notice? Carnival better enjoy this $200, because they will never get another group booking from me and whoever ask me for a recommendation. Over the years, I have notice the lack of concern for customer retention. Carnival Cruise has no customer service.

We were overcharged for rooms for our kids. We were told, we would pay an extra $100.00 per child to be able to use extra spa facilities; i.e. hot tubs in the spa area. Once on the ship, it was explained that children could not be admitted to the spa facility. This was an adult area. We understood, but we should not have been charged the extra $100.00 per kid. $200.00 wasted dollars that they refuse to refund.

We were supposed to sail on March 11, 2010 and could not due to fog. We travel from Fort Worth and was there in Gavleston TX at 8 a.m. on that day. We had to sit and ride around the terminal for nine hours that day because the ship personnel told us we were leaving sometime that day. And we did not.

Later that evening about 6 p.m. we received a letter to go to Gavleston convention center where we would be fed and was not, and that we would be provided sleeping accommodations and was not. We had to find a very expensive hotel for our sleeping.

The physical and economic took a complete toll on our monetary and body exhaustion. We had to pay for eating for three meals, and pay for room, which I have a receipt for and for gas and gratitude for the hotel we stayed in, when we were supposed to be on the ship. Our fun was deplored at this time and when we did get to sail, we went to nowhere. We were on the ship for three days. Cozmel was our destination and we never saw it. The ship has not given any emotional or discomfort incentives to us for the hotel expenses or the money for food or gas or sitting in uncomfortable car for hours. I have a neck and back injury. I could not get in the groove and have fun once I was on the ship. It was just too unorthodox.

I want Carnival to reimburse me for all the stress and discomfort that we had to go through. I want Carnival to give me the money for the room, gas, time and food, gratitude, pain and emotional stress for my daughter and myself. My neck and back were dysfunctional, where I could not enjoy what I paid for.

Short and to the point: the dream vacation was a complete nightmare, complaint process difficult, staff rude, and Carnival doesn't care. No resolution.

We had no idea things were going to go so bad, so fast.

Once in our room, I took a shower to relax. After showering, I grabbed a towel off the rack and wiped my face, I was so grossed out that the towel was dirty. I flung it on the floor and grabbed another. After dressing, I called the steward. He was so apologetic. I told him "No biggie. I never sweat the small stuff." Later on that evening, Raymond was hungry. But I didn't feel all that well. So I suggested room service. I called down and ordered a sandwich for Ray and asked if there was any way I could get something a little less heavy because I was not feeling well. I was told that no, I could only order from the set menu. So I too ordered a sandwich.

Around nine or so, I had a bit of an upset stomach and some chest congestion. I chalked it up to not eating right and jet lag. My new husband wanted to commence with the honeymoon festivities, but I was feeling ill. At three o'clock in the morning, I awoke to the sounds of my new husband vomiting. This is very unusual, because he is hardly ever sick. I asked him what was wrong, and he replied, "I think I'm sea-sick." I told him that I did not think that was the case, because we own a boat and he has been on the water since he was 9 years old.

But being the manly man, he minimized it. About ad hour or so, he was able to lay back down. By 9 am, we were both vomiting with diarrhea. Approximately 5 pm, we decided we needed to see a doctor. I called guest services, but I couldn't get an answer. So we left the room and walked down to the medical office. We couldn't find it. Different staff members would tell us it's on deck zero. But we just couldn't find it.

We headed back for the guest services desk. I cut in line of other passengers and just asked the question "Where is the doctor's office?" I was told it was on deck zero. I told the woman at the desk that we couldn't find it. She asked us if we were sea-sick. I replied that we had flu-like symptoms. I assume it was the manager of the desk who told the first attendant to walk us to the doctor's. The attendant walked us to the correct elevator and told us as soon as we get down to deck zero that it's straight across from the elevator.

We finally got to the doctor's office, and we were greeted by a male nurse. He asked us our symptoms, took our vitals, and asked us if we wanted to see a doctor. We said yes and waited. When we saw the doctor, I was in worse shape than Raymond. I could hardly breath. I started that morning with the heavy chest congestion. We were examined by the doctor, and he suggested I have some breathing treatments. I was actually given three breathing treatments that night.

We were prescribed various medications, and the doctor told us it was a bronchial virus and the Norwalk virus. The doctor told us he was placing us in isolation, so other passengers wouldn't be exposed to what we had. We understood. But I did tell him we tried to get soup from room service and was told no; all we could order were sandwiches.

The doctor sent an email to the room service, explaining the situation. And he agreed. Who wants to eat a hot pastrami sandwich on rye with mustard when you're sick? I paid the medical bill, because they don't take medical insurance.

We got all our medications from the nurse, and we went on our way. Later on that evening, we called room service, and I explained we were the couple in isolation and we would like to get some soup. The woman on the phone told me that soup was not on the menu. I told her the doctor sent an email because we were sick and needed a lighter diet than what was on the menu. I was placed on hold for a few minutes, and when she came back on the phone, I was told "I'm sorry. We have no email from the medical staff." I was there in the office when the doctor sent it, but maybe, someone deleted it by accident. We did not get any soup, so we ordered toasted sandwiches, threw the meat away, and just ate the toast.

On Tuesday evening, Raymond and I went to the medical ward for our evening treatments. The doctor said we were no longer contagious and could leave our room, because the antibiotics worked after 24 hours and no one could get sick from us. We left the doctor's office and headed for Rosie's Restaurant on the lido deck. We took some soup and headed back to our room. We didn't feel well at all and just wanted soup and sleep. The remainder of our trip was pretty much the same.

On most days, we went for treatments twice a day. We ordered room service when we couldn't get the energy to go get food. We watched television and sometimes sat outside on our deck. On Saturday, I started to feel a lot better. I still had a very bad cough, but it didn't hurt so bad to breath. Raymond didn't get any relief at all. Raymond stayed in bed for the remainder of the trip with the exception of the doctors. I would go get him food from the lido deck and bring it back to the room for him.

On Sunday, I felt OK to travel home. Raymond had a lot of difficulty breathing. We were very happy to return home. I took Raymond to our primary care doctor on Tuesday after we returned home, and he was given another course of antibiotics, cough medications, and pain relievers. The doctor said that Raymond will be back to normal after a few more days of rest in his own bed.

Our steward was a very nice man. Every time he saw us, he would ask if there was anything he could do for us or if there was anything we needed. The medical staff was phenomenal, very pleasant and helpful. They called us by name and showed genuine concern for both of us. They even enjoyed a chuckle with us when I brought my new camera and was determined to take some pictures of something other than water. They let us take their pictures for our memory book, and on the last day, wished us the best of everything.

We didn't get to experience most of what was offered on the boat. And we were unable to experience anything off the boat. My greatest desire was to swim with the sea turtles, and Raymond wanted to tour Grand Cayman Isle. But someday, Raymond and I may be able to take that cruise again and experience all the fun and excitement that the other passengers were having.

In conclusion, I would like to say that our trip was horrible due to illness. It cost us more in medical expenses than if we were to have shopped at all the island stores. But even in our time of illness, the staff was always kind and courteous. Our only problem was with room service being unable to deviate from their set menu.

But when trying to use the insurance that we paid for was when the real horror began. I sent letter numerous times, and every time I would call in, I was told they never received them. Then finally, I sent them a registered letter. After the long battle, we received a check for $326.00 toward our medical bills which was not even close to what we spent and $400.00 toward the loss of our cruise.

Our trip cost $2500.00. Where is the rest of the money? We were told try to get it from Carnival directly. So we did. I have sent many letters and emails. And I have never heard from anyone. Ray and I would have been happy if they just gave us another cruise. We understand people get sick. But that is why we bought the insurance to begin with.

I left a makeup case in the bathroom when we left the ship. I called as soon as we got home, which was only 45 mins. from my home, and was told that all left items are send to Fla., which is stupid but when it came in they would call HA HA1. I called several times and was told that it might take three weeks to get there. Then I was told that the people who got our room might have taken it. I replied then that the girl did not clean our room after we left, if she did she would have found it. I think there is a thief working for Carnival. There is just no way she would not have found my bag. It was left on the counter in the bathroom. Makeup bag left in the bathroom and not turned in.

I, or the porter, picked up a piece of luggage that looked like mine. When I was about 1 hour out from the terminal, I received a call from the terminal stating that my luggage was still there and I would check to make sure I did not get the wrong luggage. I did pull over to the side of the road and sure enough I had the wrong the luggage. I was told to ship the luggage to the owner on Monday, as this was Saturday, and mine would be shipped on Monday to my home.

When calling the number I was given and after shipping the luggage to its rightful owner, I was advised that mine could not be shipped until someone came to the terminal which could be Thursday. Not only is this unacceptable, it was the rudeness of the luggage representatives that bothered me. I have taken 4 carnival cruises and will not take another one. Sad thing is that I travel with a large group each year and now we will be looking for another cruise line. With all the money we spend, there is no excuse for me to have to wait for 2 weeks for my luggage and then have people rude to me as well. I sailed on the Dream on 3/13 and my cabin number was **. Funny, I really don't expect and will be surprised to hear from anyone. Thanks.

My husband and I planned our wedding on Carnival Cruises January 18-22, 2010. We invited more couples with us for our special day. We were supposed to go to Ensanada, but when we got there, we were told we were going to Cabo San Lucas instead. We were told that the scheduled change would not affect our flight since we would board around 12:00 on Sunday.

The problem is, I got so sick on my wedding night from food poisoning, was cabin bound for two days and we boarded at 4:00p.m. It took 2-12 hours to get off the boat. We missed our charter that was paid for, our flight and US Air didn't honor our tickets. We had to stay at a Quality Inn Motel for $72.00 and make new arrangements with Jet Blue. Our new flights were close to $300.00. I was also charged by Carnival for a shot for $40.87 for food poisoning.

They said it wasn't their fault, but half the ship, including staff were puking up and down the halls. I got back and contacted Carnival and no one acknowledges anything. My wedding night was ruined, I paid for the shot, lost our Greyhound bus charter fare, and my previous flight, had to stay longer, pay extra for a hotel. When I called both US Air and Carnival, they both said that they were not liable for any of our losses. They didn't offer us nothing.

Our second port was cancelled due to engine problems of the ship. I don't know if these problems existed prior to the sailing but there is a good chance they did. I actually wrote a complaint letter:

Great Vacation turned Horrible. "We booked our first cruise ever with them based on recommendations from friends. We sailed on the Fascination from Jacksonville on March 6, 2010 with a return date on March 11. We had two ports of call scheduled, Nassau and Half Moon Cay. Prior to arriving in Nassau, I booked a shore excursion in Nassau and rented a beach cabana in Half Moon Cay. Nassau was to be our shopping experience and Half Moon, our beach experience. The night before arriving in Nassau, we were notified by letter that there was a propulsion problem with the engine and a specialist was being flown in, hopefully to keep us on track for Half Moon Cay. The repair was not completed on time and Half Moon Cay was cancelled. I received a refund on my cabana, which I think is appropriate and a $20 refund per person for "government taxes" which I think was probably mandatory.

However, I lost a quarter of my vacation and one of the most important parts I was looking forward to. My son wanted to swim in the "blue waters" of the Caribbean. We lost that. When I went to guest services to find out what would be done to compensate us for this loss, they shrugged. Shrugged and said, "We gave you $20." Totally unacceptable. In any service business I've ever seen, I would think customers would be number 1. Obviously not with their guest services team.

If the cancellation had been for weather or an act of God, I could have probably accepted it. But I paid out $2,300 of hard earned money for the trip that was designated. I paid for a suite and besides the initial outlay, paid over $700 on board to your company and played quite a bit more in your casino. It is not my fault that your engine did not function properly. It is not my fault that I lost a quarter of my vacation. Sitting in Nassau for another half a day unscheduled does not make up for the loss.

I actually enjoyed my cabin and the people aboard such as the steward and dining staff. It would have been a great vacation had not their engines under performed as well as the lack of caring for customers by guest services. They are cold and uncaring. I would have felt I deserved better service had I paid for an interior cabin, much less the fact that I paid for a suite and later upgraded to a penthouse suite at the urging of their personnel. Never again.

If my business means so little to them, there are plenty of other cruise lines that perhaps will do the right thing. As we heard of your line by word of mouth, I will certainly do my best to ensure that everyone that I can talk to will know about this horrible experience. I don't know if there is anything that can be done. What should have been done was some type of compensation for losing a quarter of our vacation, but the company greed seems to be too strong. I had certainly wished for a great experience and was looking for a home for our next several cruises. It looks as if this is not the home I was searching for."

This is the arrogant reply I got: "Thank you for contacting us through PlanetFeedback regarding your recent sailing aboard the Carnival Fascination. We appreciate the opportunity to respond to our guests' comments. While we were happy that your cabin and the service provided by your cabin steward and dining room servers met your expectations, we were sorry that you were disappointed with the itinerary change that was necessary on this sailing.

"We realize many vacations are chosen because of a specific itinerary and we regret any disappointment caused as a result of the changes made to your itinerary. Please understand that the decision to change an itinerary is difficult and generally undertaken as a last resort to ensure the safety and comfort of our guests. While we certainly sympathize and extend our sincere apologies, our passenger ticket contract and Welcome Aboard brochure state that Carnival reserves the right to alter itineraries as needed, as was the case with this sailing.

"When possible, Carnival notifies guests or their travel agents of any changes to the ports of call. However, if the itinerary change occurs when notification is not possible, we make every attempt to provide a substitute port. Should another port not be available, guests will have $20 per person on board credit applied to their Sail & Sign account during their sailing.

"Given the circumstances, we agree that a little courtesy and sensitivity from our guest services staff was called for in this case. Certainly, the situation you describe is not typical of the kind of service we strive to extend to our valued guests, and we extend our apologies that our concern for customer service was not evident throughout your cruise. While we are not able to extend compensation in this regard, I can assure you that the quality cruise experience we promise is the normal experience aboard a Carnival cruise. I hope that you will reconsider your position sometime in the future and give us an opportunity to welcome you back. I feel confident that your next cruise with us will be smooth sailing."

Needless to say, I will not cruise with them and I will spread the word as often as possible until they have some type of ethics as a business. I paid $2300 for a two port cruise. I got one. Not one single concession from the line except for "port charges."

In January 2009, my husband and I booked a cruise with Carnival that didn't depart until December 2009. This was supposed to be a family cruise to celebrate my parents' 30th wedding anniversary. We did use the early saver rate. Unexpectedly, I learned that I was pregnant with our first child in February, despite medical professionals disputing this possibility. I was later in the pregnancy than I thought, and our little girl was born in July.

Well, when I contacted Carnival I was told that the law mandates infants be 6 months of age at the time of departure (she would've been just shy of 5 months), but that the Early Saver rate prevented us from getting a refund of any sort. They even refused to allow me to change our booked room into my sister's name (then she would pay me our deposit). I did understand the terms of the early saver rate when we booked, but these were extenuating circumstances! We weren't allowed to bring our daughter, but we couldn't get our money back. What were we supposed to do?

Many attempts to resolve this with Carnival have fallen on deaf ears. All they offered us was a $500 credit toward a future cruise, but wouldn't match the price we paid for this other one. Now, we are leaving our 8.5 month old daughter with her grandmothers while we go on a cruise we cannot afford simply so we do not lose another $500 from this company. This will be my 5th cruise total and my 2nd with Carnival. I will pay more money in the future to go with Royal Caribbean; they are far superior and truly care about their customers.

I cruised with the Carnival Dream from March 6th thru the 13th. Upon returning to my residence in Florida (winter home) I discovered that a gold necklace and gold bracelet that I bought on board was not in my suitcase. Baggage was set out the night before in the hallway unattended, and I have the receipt for the item that was taken from my bags.

I have been on 3 Carnival cruises in the last 3 years, and I am getting ready to leave for my 4th. Every cruise, without exception, has been wonderful; exemplary service, excellent food, the ships are very clean, etc. I don't understand all the complaints I'm seeing here. Actually, I do understand most of them. You had your cruise, you looked for negative things, now you want the cruise to be free! Give me a break!

I'm sorry to read accounts of children being scared of something or another, but as a parent, it's your job to calm and reassure your child. As for the 9 year old who will be "forever scarred" by watching other kids play on the ship her family couldn't get on, because Mom packed her passport in her checked luggage, please tell me you're kidding! If she's "forever scarred" by that, what in the world will her reaction be some day, when a boy breaks up with her, She doesn't get the promotion at work, etc. It sounds like mom is a little bit of a drama queen, doesn't it? Fabulous vacations! They are worth every penny I paid!

On March 4th, we boarded the Carnival Inspiration out of Tampa, FL for Cozumel Mexico. The ship was scheduled to leave at 4 pm. Around 5:30 pm, the captain made an announcement we were delayed for scheduled maintenance and if we don't get out by 6 pm we will be delayed until 10 pm because of port traffic. Of course, there weren't any other ships in sight so we're not sure where the traffic was. No further announcements were made. At 9 pm, my wife called guest services to find out the status of our departure and if it would affect our arrival time in Cozumel. The put her on hold until she finally hung up in frustration.

At 9:50 pm, I went to the front desk to inquire about our departure. I was rudely told by the representative the ship was leaving in 10 minutes. I asked what will happen if the ship didn't leave in 10 minutes. I received the same monotone response, almost like a recording, "The ship will be leaving in 10 minutes." With every question I asked, I received the same response. It soon became the joke of the trip. Any question or issue we had, we would joke with "the ship will be leaving in ten minutes." Needless to say, the ship didn't leave in 10 pm (or 10 minutes like I was told) but actually left at 11:39 pm. Now, we realized this was a sign of the things to come to make this a trip we shouldn't have taken.

Our expectations aren't that high but we do have some reasonable ones like our food being hot, etc. This trip was for 4 nights and 5 days. At dinner (in the main dining room), 4 of the 5 days, our food was cold. The formal dinner was lobster or prime rib. Sounds great but the lobster was cold and the prime rib was lukewarm. My wife was served a baked potato with her meal which she promptly put butter on which never melted because the potato was ice cold. Lunch and breakfast were the same fiascoes. Scrambled eggs were powdered eggs and in some cases, you would find the powder. The bacon was soaking in bacon grease, sausages were cold. I could go on and on. I traveled on other cruise lines and never encountered food this bad.

There were four hot tubs on the ship, all of which were closed. There were an inadequate number of deck chairs so with 2,200 passengers on board, it was almost impossible to get a seat. By 6 am, all the seating was claimed by "towels" or other personal effect but were unoccupied. When I spoke to the pool supervisor and pointed out that 100% of the deck chairs were taken but only a handful of people were on the deck and no one was in the pool, he said "I know. I see what you mean but what can I do." I told him about the ship's policy, if your items are left unattended for more than 30 minutes, they would be collected so other guests could use the chairs. He just looked at me and didn't respond.

At almost every turn in the ship, you would encounter a ship employee looking to take your photo for a future sale. Their focus is on how much addition money they could get you to drop and not on making your trip an enjoyable and exciting experience. They call it the "Fun Ship" but unless you are in your 20's and drunk the entire cruise, it isn't a "Fun Ship." I strongly recommend if you are looking for an fun and exciting cruise and you aren't in your 20's, try another cruise line.

My wife and I planned a dance cruise with Carnival for Nov. 11, 2009. We paid approximately $1,700.00 by AMEX in July. 2009. We received an Insurance Granted Confirmation on October 13, 2009. The following day, my wife slipped on the driveway and broke her arm. I rushed her to our family doctor and then, following his referral to the CORE Orthopedic Center. Dr. Loren saw the broken humerus set.

Obviously dancing and/or cruising became impossible. Upon complaints from Access America, we asked our doctor to fill out their statement form and along with a folder of other confirming evidence, sent everything to Access America. We waited all through the months of Dec., Jan, Feb and now March and then called them. They said our claim was denied due to a preceding condition. Can you imagine someone with a broken arm walking around for several days or more?

Their insurance company is a bunko and a scam and should be closed with penalties. We have lost our money. My wife and I have to submit voluminous evidence to Access America multiple times and then they delay and do not reply until we ask and always find another reason to not pay. We need that money and would consider any partial payment, but they are stonewalling our claim.

My mom wanted to take her first cruise, so we did on Carnival Sensation on 2/28/10 to 3/4/10. Upon debarking, the crew was rushing everyone. I had my mom in her own wheelchair; we were supposed to have help getting off. A man came and took the lady next to us, "since you have your own chair". So I followed. When we got to the gang plank, a crew member grabbed the wheelchair and swung it around. I hardly had time to get behind on the gangway.

My hands were never on the chair and in one swift motion, he shoved the chair into the gangway, which now flipped my mom on her back in the chair with me under the chair. My mom hit her head and elbows, I slammed my knee on the nice metal plank with my foot going under the canvass hanging off the plank. My knee is all bruised and brushed burned through my pants, still sore and the elbows. I reported to security. When we reached that point, she wrote a report, etc. She was very helpful. The minute I got home, I called to start the claim forms as my mom would need to see doctor and I should for my knee.

The insurance told me since my mom has medicare and it happened in a foreign port, they would not pay. Hello? Since when is Florida a foreign port? Wanting to know where to go from here since her elbow is very sore and fingers are going numb, what to do about the claims, I also called Orlando who booked the cruise. Everyone says a report is being made. How will we ever know? They really need to teach people how to move someone in a wheelchair, not shove it when the other person is not ready. They were very rude on debarking. Also, we had no help in getting my mom up from laying on her back. That was up to me as I had to try to regroup from my fall and I only weight 95 lbs. Hope we get some answers from this or some type of reimbursement.

Six friend and I booked a cruise for April 2010 in Spring of 2009. We all purchased the insurance. One of us is unable to make the cruise due to medical problems. We then contacted Carnival to cancel the reservation for all of us since we do not want to go without her and we are now being told that due to booking the trip early and cancelling too early, we are not eligible to get our deposit back.

I am getting nowhere with customer service and the research department at the cruise line. I was told that they will keep us in their system and we will be credited on a future cruise for up to $200. Where did the other $50 go and why would I book a cruise through them after all this! Money is tight these days and everyone could use $250. The company is getting away with keeping $1,750 of our money.

My family and I sailed on the Carnival Ecstasy on 12/26/09-12/31/09. We were supposed to get back to the Port of Galveston between 6-7am on 12/31. The captain announced at 7am that the port was closed due to fog. The ship finally docked in Galveston and we didn't get off the ship until 5pm. We missed our flight home and by the time we got to the airport there were no more flights out.

We had to buy new plane tickets for 1/1 and get a hotel room on New Year's Eve at the Houston Airport. I requested reimbursement for the new plane tickets, hotel room and cell phone charges (from calling airlines, family about delay). Carnival denied the request. We spent $1,900 because the ship did not arrive at the Port of Galveston on time. We should receive some type of compensation for being stuck on the ship for 10 hours, missing our flight and being stranded in a strange city on New Year's Eve.

My sister and I took a cruise out of Miami on Feb. 6, 2010 on the Liberty. While on board, we purchased some detox products from the Spa. In less than a week, we both began feeling sick from the product so we stopped taking the pills. The purchase price was $651.00. When I asked about a refund, I was sent an email stating that I could only get 85% back on the opened bottles and 100% back in store credit to purchase other products. There was no mention of this refund policy at the time of purchase. I just want to warn future Carnival Cruise customers, beware of the products at the Spa.

It's a cruise for 02/14/10 on Carnival Splendor leaving from Long Beach CA for Mexican Riviera. The biggest complaint and possibly a class action lawsuit would be the rip-off at the Casino. I won a jackpot for $500 and left with $480 "credit" on my card. The problem is withdrawal of your Carnival card from the poker machine does not maintain your money credits nor end the transaction (unlike any other casino I have ever been in). You must save the credits to your card by following a 4+ step process. To the casino's credit, there are laminated cards readily available with these instructions on them. However, most patrons are drinking, distracted and very unfamiliar with this unheard of process.

To make a long story short, the casino and ship's service desk refused to give me back my money. They refused to investigate in spite of surveillance cameras and card/machine tracking devices. They said the person using my machine next didn't "steal" my money; they just "found" it. My twisted theory is that it is a casino scam. Wait until someone is served a few doubles & loud jackpot celebration is heard, then the patron departs to catch a show. Swoop the machine and the jackpot becomes "theirs"! Why else would they not investigate? They said they believed me but could do no more than "give" me $150.

I have more complaints about this Cruise including the top floors being flooded rendering the elevators useless, dining catastrophe, etc. The captain announced overhead that this was due to dumping the swimming pool secondary to a "collision course maneuver" caused when a private vessel was in our path undetected by radar!

Other complaints: 1.Lousy breakfast buffet (oatmeal so runny it was served with a soup ladle) and breakfast meats that were hidden, only served by staff when requested 2. Dining rooms closed for breakfast on port days 3. Poor entertainment (inc 1 game of bingo for $20) 4. Filthy tables on deck 10 by day six 5. Alcoholic drinks discarded prematurely by staff on deck & in lounges 6. Patrons roaming the deck drinking alcoholic leftovers from trays. Overall this was a very poor experience compared to my 7 previous cruises on different carriers.

My friends had already booked a few months ago. When I phoned Robert (ext. 82481), I asked to join them on the same flight as they had rented a limo to go from home to the airport, a distance of 200 miles. Robert said no problem. I asked about the price next. He said it would be a little more.

After taking my credit card number, I waited 3 days for my flight different from my friends (a complete lie). I then had to find my own way to travel to and from the 200 miles costing 4 times as much. Now the price difference. The cruise amounted us $2708, but if for only my friends, $2158. The air supplement, for us was $1178; friends only, $1058. For packages and transfers from zero to $60 to include me. The fed tax, from $203.76 to $225.66. Airport fees from $82.54 to $160.48. A total of $1087.84. Also, the vacation insurance increased from $218 to $258.

When I phoned Robert, he said it was because they booked early. As for the flight, he said he had no control over it (back to the lies). Next, I said the plane arrives in Miami at 2.00 p.m., the ship sails at 4.00 p.m., what if there is delay? He guaranteed me the ship would wait. This is on February 27. My wife and myself have been on 5 Princess Cruises. We expect a reply.

This past week, I took what I was told was a dream vacation. On the suggestion of my brother, I and a coworker decided to book a cruise with Carnival Cruise Lines. The trip started off great. All of the employees were a delight. It's not everyday that I am greeted by service employees in such a manner. On 1/27/2010, we re-boarded the Imagination after our stop in Mexico, enjoyed another great meal and service by the dining staff, and then retired to our state room. At approximately 0100 hours, we were awakened by other guests banging on our door and warning us of a fire aboard the Imagination. We observed guests running down the hall with their life vests. We exited and followed the others and assisted in alerting other guests. At this time, there were no crew members on scene. We gathered in the promenade area for a while and were given no information. There were guests just wondering around the ship with no information as to what had occurred or what the outcome was to be.

At approximately 0200 hours, I was told by a friend on board that he attempted to alert the crew and her passengers by activating the fire alarm but heard no audible sires. When I inquired from Guest Services as to how long it would be until we could return to our room, I was informed that everything was fine, there were no problems aboard, there was even an announcement telling us that we may return to our rooms. I returned to the upper deck and was greeted by several guests sitting and lying on the ground, some sleeping, a security guard even asked a guest laying on the ground if he was tired. I asked a crew member if I could return to my room and was told yes. To my surprise I walked into ** and found the beds moved, the floor covered in water, and wet luggage on the beds. Knowing this issue could not be rectified in the foreseeable future, I returned to Guest Services to request a new stateroom. I was informed that there were no rooms and my room would be found.

Again, I returned to my room now 0300 hrs and found that the room had some of the water cleaned. The room was a mess, and the beds along with luggage and personal items were wet scattered about the room. I was told that was the best that could be done, unacceptable but with no other choice, I had to sleep. The bedding was still wet as well as the floor. At approximately 0600 hours, I received a letter from Guest Services apologizing for any discomfort and was greeted by a crew member who asked how the room was. I reached down and picked up one of my shirts and squeezed the water from it. The crew member simply walked away. I decided that this is the only vacation I will get this year due to my financial situation and would just try and enjoy some sun. At 1600 hours, I returned to my room to find a letter from the Captain and one from Guest Services echoing the same apologies as before but now offering a room, "rooms just became available".

Fifteen hours after the unforeseen incident and now rooms just became available? I went to Guest Services to retrieve my keys and again was met with yet another hurdle. I was not in my room with my keys and luggage until 1900 hours. I attempted to obtain their contact information and was told by a Guest Services employee he did not have that information, but it's the 1-800 number. I asked to address this with the supervisor on duty and was directed to Janeth, and after several moments given their information. I am a public service employee, and believe me, understand "unforeseen incidents" and do not hold fault due to that. However, I was extremely displeased with the lack of communication received, guests evacuating the rooms, and lack of compassion to myself and other guests as I am not a wealthy person and really wanted to take a stress relieving vacation.

Upon receiving my departure statement, I noticed a deduction of about $100. I thought this was an extremely nice gesture by the staff. I feel it was done in a manner as to say we deducted $100, now be happy. I would love to experience the relaxing cruise my brother and several friends have stated they enjoyed. However, I will think long and hard if it will be with Carnival, and if asked, I can only tell friends and family of the vacation I will never get back. In closing, I would like to commend the service offered by the dining staff and wait staff. I only wish the Guest Services staff was as helpful as those they supervise.

Before I begin, I would like to state that 3 out of 4 of our family members are Carnival VIP members, meaning that we have traveled at least 10 cruises with Carnival. That being said, let me tell you about the nightmare we experienced. We booked the Angel Baseball Fan Club cruise for the second year in a row through AAA on the Carnival Paradise sailing Friday, 1/22, to Monday, 1/25. My husband and I had a Penthouse Suite while our adult children had an Outside Cabin. On January 18th, we received an email from Carnival explaining that due to the strong storms in the Pacific, they had to alter their course and embarkation for our cruise would be delayed until approximately 5:00 p.m. with sailing time at 9:00 p.m. Of course we were disappointed, but decided to make the best of it.

We live about 25 minutes away from the Long Beach terminal, so we left about 2:00 p.m., stopped and had a nice lunch and got to the ship at about 4:00 p.m. and checked our bags in. A Carnival employee told us we could take a shuttle to the Long Beach Convention Center where a boxed lunch would be served and we could pre-register for the cruise. We explained that we already had lunch and already had pre-registered online our Fun Passes. We asked if we could stay at the Queen Mary next to the ship until boarding and were told by another Carnival employee that that would be fine, but embarkation was now going to be between 6:00 and 7:00 p.m. We returned to the ship at a little before 6:00 where 2 lines had already formed. After waiting in line nearly 1/2 hour (we were told there would be no VIP check-in this cruise), we were told we had to go to the Convention Center to get a pre-registration voucher or we could not get on the ship. We then had to go over to the shuttle buses and take the ride over to the convention center.

The line at the convention center had at least a couple of hundred people in it. Once we pre-registered again and got back on the bus and back to the ship, it was close to 7:45 p.m. The lines were much longer, again with no VIP check-in. After getting through security, we were told we could get in through the VIP line for registration again! The VIP line had no agent at the counter, and after waiting there for about 20 minutes, my husband got in the other line with everyone else. He actually made it to the front before the VIP agent returned to the counter. We got on the ship about 8:30 and were told our rooms were not ready. Someone suggested we have dinner, so we had to carry all of our carry-on luggage into the dining room for dinner. We got to our rooms and unpacked, but there was nothing to do, the ship was still docked. My husband and I saw passengers getting on the ship as late as 11:00 that night. We finally went to bed about 11:30 and the ship was still docked there past midnight! So to make a long story short, we missed 1 day of a 3-day cruise.

I contacted Carnival over the phone and through several emails. I understand about the weather, but Carnival knew about it way in advance and had plenty of time to plan for it and relay information to their passengers. The Carnival employees at embarkation were misguided, gave out erroneous information and had no idea what was going on. The responses from Carnival Customer Service were both condescending and arrogant. They blamed the weather and said they would not compensate anyone any more than the $15/person. They apologized that we did not have the perfect vacation and invited us back for another chance, again on our dime, not theirs. We do not plan on traveling with Carnival again due to their unwillingness to do the right and fair thing to anyone, even their most loyal customers, the VIPs, which I learned does not mean a thing to them.

I was with a group of 30 people for a 50th birthday. We were to go to Jamaica and the Cayman Islands departing 1/16/10 from Miami and arriving back on 1/21/10. So we ended up leaving 4 hours later than scheduled from the port. Once we were out at sea for a day or so, we were notified that there was something wrong with the boat and we were not going to Jamaica. We were sent letters stating there was a problem and we were not going to Jamaica or the Cayman Islands. What?

So we got on a boat that doesn't take us to either destination we are booked for? There have been several reports that Carnival Destiny has departed to go to different places and never made the trip. I think this is horrible. I'm a single mother and I only get 2 weeks vacation time and I used a week to go away to Jamaica and we ended up at sea for 4 days and in the Bahamas for one night. We get to the Bahamas and they have us there from 11 am to 6 am the next day.

It would have been nice if we were notified of the problem with the boat prior to departure. If we were going to the Bahamas, we could have been there for days! Instead, we were in the middle of the ocean with no land in sight. I would have liked the option to be in the Bahamas or on land for much longer than overnight considering, that everything in the Bahamas closed at 6 pm! What good is it to even port us for a place that basically shuts down after 6 pm? From the time we boarded the boat to when we arrived in Florida, this cruise was nothing but a hassle!

I have traveled with Carnival in the past and after this experience, I can't say I would travel with them or recommend them. We received a credit of $75 per person due to this. What does $75 a person do when you spent over $1,000 a person to be on a cruise and then they keep you on the boat longer? So the credit basically went right back to Carnival.

My partner and I went on a 3 day cruise ship. I understand the ship is a party boat, and that is okay, but when the ship allows boom boxes and parties in the room, and outside the hallways until 4 in the morning, that's unacceptable. They pretended not to notice, and when we complained to them, they told us why didn't we complaint earlier. We told them that since we are the only ones without our room door open, that we were afraid too. They didn't care, and treated us unfairly. My partner and I was so exhausted after this vacation, we took extra time off from work. This was a most horrifying experience, walking down the halls to get to our rooms was scary. The rudeness, loudness, and cursing that these people displayed. I will never ever cruise with Carnival or associates of Carnival again!

While aboard Carnival Liberty (sail date Jan. 23/10), we joined a shopping workshop on Blue Diamonds. We were informed that The Venetian Jewelers in St. Thomas was perhaps the best place to purchase a Sophia Fiori Blue Diamond. We told the representative that we were indeed interested in purchasing a blue diamond but were not willing to spend more than 2 thousand dollars. He told us when he would be at the store and that we could deal directly with him. Upon entering the store, he spotted us and pretended he was reeling out a fishing line and then winding us in to him. It was a spectacle that has bothered me ever since it happened.

We did purchase a ring and spent the $2000 but all the way home and until now I wonder if I was taken advantage of. It was humiliating and I won't be able to truly enjoy my engagement ring until this matter has been looked in too. I am a repeat customer on Carnival Cruise lines and deserve to be treated with respect especially when spending hard-earned money in one of Carnival Cruise lines recommended shops. Is my diamond worth what they say it's worth? I spent $2000 and was made a fool of in the Venetian Jewerers just so this representative could show off to his colleagues.

While dining on our second night aboard the ship, my spouse ate large chard on glass dinnerware in his food hidden in the sauce. The chard broke one front tooth in half, chipped the next tooth. A report was filed immediately on board right at our table. I also signed the report. Several other people next to our table including their own staff saw what happen. The manager of the restaurant and security, plus the service all saw the large chunks of glass dinnerware in the food. Since our return from the cruise Carnival has refuse to cooperate or pay for the teeth to be crowned.

When at first my spouse contacted them about the damages, they asked for a medical release which we did receive. The release was not a dental release but a mental health release and medical, dental release allowing them the right to invade all privacy of the injured. Before the release could be adjusted for dental, they wrote back denying the claim for the incident. My spouse had asked them to pay directly the dentist and for nothing more than work that needed to be done.

After this experience while still on-board, we were followed constantly by security. My spouse searched upon reentering the ship. At three in the morning, every night from then on our door was pry by someone obviously trying to get in or scare us. We had to barricade our-self in the stateroom. Staff all over the ship began to ask us questions about what happen. We no longer felt safe on board the ship. Upon our return, we found the lines had charged us nearly a thousand dollars over the tallied billing when we got off the ship. Upon my discovering this, the bank reversed all of the charges back onto Carnival. They were not our charges. If we had not noted it, that would have never been addressed. We also were sold a balcony stateroom that we were told by their representative had no obstructions when I asked, there was a lifeboat on the balcony. From beginning to end the trip was horrific.

One time, a drink that was intended for my spouse was given to me instead when my spouse hand it to me this happen on the same deck and in the same area of the chard just outside on the aft deck. I drank it then found myself completely under the influence of some form of tropic drug where I could not stop laughing hysterically and then vomit thereafter for hours. Obviously by now, afraid to complain about anything that happen on-board, we never report the spiked drink, nor the fact that security was harassing us, after all, who could we report it to?

The captain said that since the problem was because of the propulsion system, we would not be able to go to the destinations that we paid for and we would just go to Nassau instead. We could have traveled to Nassau for half the price that I paid for my family. It has been reported that this same ship experienced propulsion problems and it was unable to complete the same trip in November 2009. I feel that I should be reimbursed for the lost of $4000 that it cost me to pay for my family of 9 persons and not traveling to the destinations that I paid for. I could have gone to Nassau for $4000 less cost.

We as a couple, along with approximately 30 other people went on a 5 day cruise to celebrate my sisters 50th birthday. One where she waited years to go to Jamaica, however, it turned out that all we did was float out in the ocean for four of those days. Never making it to Ocho Rios, nor the Cayman Island as planned and payed for, we finally found ourselves in Nassau Bahamas for a very disappointing overnight stay.

One where we got off the ship at 12:30p and returned by 6:00p. No sand, no beach, no birthday party for my sister as we had planned. We were to leave Miami at 4:00p on 1/16/10, however, we didn't leave until 8:00p (first clue that something was wrong). In this economy it was truly not easy paying for such a trip, but for such a special occasion, we cut out many things to be able to go with my sister on her dream trip. To have Carnival refund us $75.00 was truly an insult. We are repeat Carnival Cruisers and took this very personal, as we urged many first time cruisers to attend what was to be a Wonderful Event.

The economical damage was the fact that in these trying times, we sacraficed a lot to be able to attend what we thought would be a wonderful event. It is much more emotional damage than physical, however, Carnival doesn't seem to care about either of these things.

During a cruise on board Carnival Spirit in Jan 2007 I made a down payment for a Carnival Vacation Club membership for points towards future cruises. The balance was due in April 2007. The purchase included a 35 month membership and a certificate for a 25 month extension. I called the club to extend my membership which I thought expires next month (March) and was told it had expired in December 2009 and there was nothing I could do to apply the extension.

The paperwork with the package is confusing as to expiration date. It contains resort certificates that are stamped with Dec 2011 in the expires date; item 1 of the 19 page contract has the start date as when the purchase price is paid in full (April 2007), has down payment as 'execution' and payment of remainder is 'maturity' date; states 'Buyer may not use Cruise Points or Access Benefits until the date upon which the Purchase Price has been paid in full ("Start Date")', then states the effective date of signing is when membership term begins.

I have called both Carnival Vacation Club (CVC) and Carnival Cruise lines (CCL) several times trying to get some resolve other than 'too bad, nothing we can do'. CVC says, it is a CCL issue because they have the money and CCL says it is a CVC issue. After detail review of the 19 page contract, I can see the expiration date as Dec. 2009, but still think there should be a way to negotiate an extension to use the purchased benefits. $9995.00 paid to Carnival Vacation Club, nearly a full day of phone time becoming more stressed and depressed over the financial loss rather than vacation enjoyment.

Carnival Cruise was the worst vacation ever. I just got back from what should have been a nice little 7-day get-away from Galveston to Grand Caymans, Montego Bay, and Cozumel for my husband, myself and our 20 month old twins. I knew going into it that they did not have child care for under 2 all the time, but they did offer some hours and there was "open" playroom time for the under 2's. It started off bad straight away. We finally get to our room and there is a queen bed and bunk beds. Now it did have on my reservation that I needed 2 (two) cribs. Well, of course, the cribs were not in the room when we got there, but understandably so, there was no room!

I have been on Carnival before and I'm well aware of the size of the rooms, but I had never been on the Conquest and I did opt to upgrade to a larger room with balcony (which I had never done before). I ,of course, called Carnival before booking to really understand the rooms and if they would fit us. Of course they said "yes, of course, no problem, plenty of room", and we get there and no room. They actually said maybe we could put the babies in the bunk beds and put pillows around them! Really, 20 month olds would be out that stateroom in 5 seconds flat!. Then they bring in the 2 cribs and put 1 next to our bed and one at the foot of the bed (remember there are also bunk beds in the room). So now we can't move, we have to walk on the bed to get to the other side, and that nice upgrade to a balcony does us no good because the crib blocks the door so it can't be used.

After expressing this is not going to work, they tell us time and time again that they are full and there is nothing they can do. We wasted the whole 1st day dealing with this issue. With 2 very tired toddlers, it was not a good start. By about 8 pm they found us another room and moved us and could not understand why we were so upset they did "fix" the problem. Hello, we only wasted our 1st day dealing with this **. The least they could ohavedone was credit us back for our 1st day, a true waste! But nope, nothing for our inconvenience! My husband said, "If this were a hotel I would have left , but we're stuck on this ship", and the wonderful idiot of a guest service manager said, "Well, you can get off at the 1st stop in Jamaica".. What?! Really, all of our bags and 2 toddlers just get off in another country, great response!

So on to the other issues. Again knowing since our twins did not make the 2 yr cut off for the camp, we were told that for a fee we could leave them there sometimes and still enjoy our vacation. There is "family time" in the playroom for the smaller toddlers from 12 - 2 pm. Okay, another great rule. Did Carnival call every day care and ask "when do the toddlers take naps?" and then just pick that time? I have yet to meet a toddler that is not napping from 12 - 2 pm. But we wanted them to have playtime so we pushed their naps (not easy and I don't recommend, but they needed to be able to play (if just for a short time) in a safe run free environment. What they failed to say was that the 4 of the 7 days there is no "family playtime" and on the inshore days when we could drop them off (for a fee of course), we had to pick them up by 12. Well, we got in to Mexico at 10 am, not sure how they thought we would go enjoy Mexico if we dropped them off at 10 am and it takes 30 minutes to disembark and 30 minutes to board and we had to pick them up at 12! Again, great planning, Carnival.

They say that they are "family friendly" and next to Disney they are the best kids cruising line out there and they, unlike others, allow 2 year olds in camps, so I did think they would be more family friendly. To my shock, I was surprised that the only baby changing station I could find was on the 12 deck at the very front of the boat which is super helpful when the food is on the lower decks at the very end of the boat.

On the other hand, because the services were so terrible we ended up saving a tons of money, the $400 I would have spent in the salon, the $60 at the Point restaurant, the countless drinks at the bar at $7 a pop, and the pro $500 at the casino we would have spent. I would rather spend that money and had a good time, but we made it through and with all the issues and problems that came up, the only thing that made us say "we will never cruise with Carnival again" is the way the management handled us. Really you're in a service industry, why is the customer service so lacking? The complete "we did our job (even though a day late) so *** attitude will catch up with Carnival. And I'm sure my family's cruising 2 times a year will not even put a dent in the Carnival cash flow. I will be more than happy to keep sharing my experience over and over and over again. I love the internet, I will be posting this email for a very long time.

On October 15, 2009, my wife and I were scheduled to take a cruise. After being delayed at the airline counter for over four hours, it was clear that we were going to miss the boat. We called Carnival and were told that we could meet up with the boat in Key West with no problems. After making arrangements to travel to Key West, we found out that the information was incorrect.

You can only board at another US port by paying a $300.00 fee per passenger. That would have been very useful information. Carnival was contacted to ask if we could at the very least get a credit for a future cruise, and they said absolutely not. As a result, they cost me an additional thousand dollars in travel fees and accommodations.

I embarked on a Carnival's ship Destiny on January 16, 2010. There were two ports of call, Ochos Rios and the Cayman Islands. To make a long story short, we made neither port. Because of a mechanical failure (propulsion system) of the ship, we were taken to the Bahamas instead. Passengers were refunded the port taxes of $75, but Carnival refused to even entertain the further compensation. I know they cover mechanical failures in their contract, but I believe Carnival knew the ship had mechanical problems before we ever left the Miami port since we left at least two hours late.

Also, the ship has a history of problems with the propulsion system, I later found out. When we returned to Miami on January 21, we had to be off the ship by 9:00 a.m. That's no problem. I couldn't get off soon enough. But knowing the problem the ship had on our voyage, Carnival, according to the Guest Service representative, had an embarkation scheduled for 11:00 the same day for a voyage to Key West and Cozumel.

It seems Carnival's attitude is if we make your itinerary, good for the passenger and Carnival; if they don't, still good for Carnival, since they will not offer any compensation. A cruise line should not have carte blanch to operate like this. By the way, Carnival was sued in the past for sending a ship known to be mechanically unsound on a voyage and the ship did not make the itinerary. Is the itinerary not a form of contract?

I was to go on a cruise on Carnival Sensation on June 17-20, 2010. I had to pay my deposit before the end of January 31, 2010. I was waiting for a phone call from my parole officer to OK my trip, but while I was waiting, it was getting closer to January 31. He had always put a stamp of approval on any trip that I ask him about. So I went ahead and paid $300.00 for my deposit because of the fact it was getting closer to the deadline for the due date of the deposit.

Well, I paid my deposit on a Monday and spoke to my parole officer on that Tuesday. He said, "I cannot approve for you to go out of the country. Yes, I have approved many trips for you but that was in state. I cannot approve for you to leave the states." So, I then called my Personal Vacation Planner and told him what was going on and that I could not go. So I would like a refund for the $300.00. He then stated to me that I cannot receive a refund on my deposit, because I had used the Early Saver Promotion.

So, I then asked if I could give my ticket to someone for a gift; it would be like I'm purchasing a ticket for someone else. He stated no because Carnival doesn't accept name changing. He then went on to say that I well receive a $100.00 credit for a trip as long as I use it within a year. I advise him that I would not be able to go any where 'til 2012; that would be beyond a year. He stated, "Well, then, that's money lost." That in itself is a rip-off in the legal form!

I paid my money. I should be able to receive some type of refund and not a credit that I still will not be able to use! Also, how can someone be able to say if I purchase something that I cannot give it to someone else, if that's what I chose to do. This company is a rip-off, and I do not appreciate the way they handle their customers.

If someone on the streets steal, take money, that's a felony. What makes Carnival different? They are stealing money from people. The economic damage that this has caused is that I'm out of $300.00 and do not have a product or trip to say "Oh, that's where my money have gone." Usually when you give something, you receive something in return. But I will not be receiving anything.

On January 16, 2010, I and more than 30 other friends and family members boarded the Carnival Destiny for a 5-day cruise to Ocho Rios, Jamaica, and Grand Cayman Islands. There was a late departure, we were told, due to a problem with the portable water, but then we were given another excuse later stating there was an ill passenger on the ship and Carnival was waiting on travelers from the airport to arrive--too many stories and still don't know the truth. Initially, we were to leave out at 4:00 pm but we did not leave the port until 8:00 pm on 1/16/10.

On 1/17/10, we were informed that there was a problem with the propulsion system and the crew would work on this issue and get back to us and let us know. But they would try to get us to Ocho Rios if the problem could be fixed and we would make it to Grand Cayman. On 1/18/10, we were informed that we would be unable to reach Grand Cayman and we were headed to Nassau, Bahamas. The captain, Pier Paola **, came on the intercom and told us we were lucky to be going to Nassau and that we could have just gone back to Miami if so he chose. I felt like a child that should be happy to go anywhere. My money says I should be happy about what I paid for not what Pier Paola ** is happy for. We did some research online and found out that the ship's starboard prop had been severely damaged in September and they were unable to satisfy itineraries since then. Many people on previous voyages had been informed on arrival of this problem and given future discounts. We were never told anything of this sort. The ship was leaving out on our day of return to go to Mexico two hours after we docked on 1/21/2010.

We went to inquire about the issues for ourselves and I was told on the ship by the customer service desk that I must use a pay phone in the Bahamas to contact Carnival's customer service for my complaint. I had no plans at all to leave the ship because I have no intentions of visiting the Bahamas but since I had to purchase a calling card, I went off board and straight to the pay phones. I had to spend $20.00 on a calling card to make the call; on top of that, I was transferred more than 10 times. When the employee John answered the phone and I discussed my concerns, he had the nerve to hang up on me! How rude and disrespectful! I called back to Carnival Guest Care Department to discuss my complaint with management and after being transferred several times again, they refuse to give me any type of refund or credit except for the $75 of port taxes which by law they had to refund. Carnival could have let me use their desk phone or even provided me with a calling card to use.

I think Carnival's corporate office made the decision to sail knowing there was a problem with the ship and knowing how much they stood to lose if the ship never left port. We had been stuck on the ship from Saturday-Tuesday floating around the Caribbean only to be talked to by the captain like children. I don't appreciate this type of business. If you look at Carnival's website, a 3-day cruise to Bahamas runs no more than $300.00, but for a 5-day cruise I paid $585 plus insurance of $50 that would cover my trip if I couldn't attend or if the trip was cancelled. I was taken somewhere a lot cheaper than what I paid and I didn't even want to be there. I believe Carnival should have the decency to give me a refund or give me a credit. This was my very first cruise, and as much money that I had to spend for the trip and not even including the $350.00 I spent on the ship should deserve a credit or a refund.

Then to go to the Bahamas and be disrespected by their "women who work in the stores"; they called us out of our names and were rude to us while we tried to make purchases! It was ridiculous--why should we have to settle for this type of treatment and abuse? I have shared my experience with all of my co-workers (State of Ohio), union sister and brothers and family members to let them know what cruise line not to go through for a cruise, especially if they plan on going to Jamaica. Please provide me with additional contact information to send my complaint to. I spent too much money to be in the Bahamas and treated rudely/disrespectful by the store clerks. I'm stressed from being stuck at sea for three days with an issue with the proportion unit. We paid for a 5-day Jamaica cruise but got an overnight (left 5:30 next morning) stay in Bahamas. Very unsatisfied and I had to buy a calling card ($20) just to be hung up on again! It was horrible.

My husband and I purchased a cruise to Cozumel, MX and had made arrangements with a dive operator on the island. We went through the registration process at the terminal, boarded the ship, and were waiting to push out to sea. We had been on board for several hours and heard an overhead announcement that we would be debarking for Progresso, MX shortly. Of course, I thought it was simply an error in the announcement, but when I went to the concierge desk, I was told that there was an issue with the fuel tanks and they had changed the destination. I told the representative we had no desire to go to, MX. Our intent for the cruise was a dive trip to Cozumel. She said we should have been told at registration. We were not. We were also not allowed to get off the ship even though we were still in port.

In all, it was a horrible ship, a horrible trip, and a bad destination. I filed a complaint online that night and followed up when we returned. I got the run-around from corporate and, basically, an apology letter saying that they reserve the right to change destinations. I completely understand that mechanical difficulties occur. I also understand that those difficulties necessitate an itinerary change. What I cannot understand or excuse is that I was not informed of the change prior to boarding. So I wasted my vacation time on a horrid little spot in Mexico that I never wanted to go to.

Our party of approximately 28 persons went on a Carnival Cruise to Jamaica for my mother's 50th birthday (it was also my birthday and my uncle's 45th birthday). We left Miami port more than 4 hours after the scheduled and confirmed time due to what the announcer cited as "additional time to load food and supplies" and then a "medical emergency". The medical emergency did not occur until 7PM, at which time we were already 3 hours late for leaving the port. On January 17, 2010, our captain announced that we may not dock in Ocho Rios due to propulsion issues, which we had apparently been experiencing long before the announcement was made. These "propulsion issues" would prevent us from docking in Jamaica at all. We did not dock until January 19, 2010 in Nassau Bahamas, which is very close to Miami and not a scheduled port or part of our itinerary.

It was later discovered that Carnival's "issues" were not an isolated instance with this specific boat, The Destiny, and that they were having issues before we left Miami and they'd been experiencing "issues" with this boat in recent trips. Our wonderful celebratory cruise ended up being a cruise to nowhere but 70 degree Nassau Bahamas with none of the activities, weather or excitement we paid for. Instead of docking twice in Jamaica, we docked once in Nassau, which was not only a disappointment but a travesty and shame. A Carnival cruise to the Bahamas that docks at three different locations costs $250 (or less) per the carnival website.

We docked one time and every member in our group paid $500 or more per person. I paid $1000 total for two persons for a cruise that normally costs between $400-500 in total (for two persons) as listed by Carnival and that doesn't include the discount we would have received for having such a large party. This is a "scam". Carnival has run multiple times and when filing a complaint with customer service, I was not contacted within 24 hours or at all as the website guarantees.

I booked a cruise with Carnival, and on 1/16/10, left Miami on board the Destiny. The cruise was supposed to take us to Ocho Rios, Jamaica and then Grand Cayman, Cayman Islands. The destiny left Miami more than four hours late on the 16th. While at sea on the 17th, we, the passengers, were 'informed' that there was a problem with the ships propulsion and we would not be able to reach Ocho Rios, however, they would continue working on the problem and would keep us posted. At approximately 3 am that morning, we were further 'informed' that not only were we not going to Ocho Rios, we were not going to Grand Cayman either. Instead, we were going to Nassau, Bahamas.

I was not impressed the first time I visited Nassau, and am still not impressed with this visit. I booked a cruise with two specific ports-of-call, and never reached either one. I kept up my part of the contract, Carnival failed to live up to theirs. I spent a total of $1240.10 on this cruise plus roundtrip airfare of $526.40. I believe carnival cruise deliberately misled the passengers on this cruise and that they never had any intention of taking us to Jamaica or the Cayman Islands. The captain waited until we were at sea to tell us about this 'problem'. I firmly believe that carnival has a calculated plan to try and conserve fuel by taking us to Nassau, which is much closer to Florida than the ports we were supposed to visit. Carnival treated us with no respect and even less consideration! I planned this trip and saved up for it by working as much overtime as possible for more than six months. This was my first cruise, and I am so sorry I chose Carnival Cruise Lines.

I think I am owed a full refund. I was not consulted about nor did I ever agree to substitute my itinerary for Nassau. Carnival took unfair advantage of us. There is evidence that this is not the first time that the Destiny did not arrive at the contracted port of call. If the ship is having mechanical problems, then why do they (Carnival) continue to put passengers aboard her? The day we disembarked (1/21/10), the Destiny was being prepared to sail again that very same day and the passengers for that cruise had already been told that they would not make their first port of call which was Key West, Florida. They were given an option to take the cruise or reschedule for a later date. We were not given that option.

We paid for a cruise to Jamaica and Grand Cayman Island and we did not reach either port. We were given $75 on board credit, which was unacceptable. We complained and were told when we get off ship to contact guest care, who did nothing to accommodate us. We were a group for my mother's 50th birthday and we were lied to. This same thing had happened on the same ship the whole month of October and we left the port 4 hours late, and they knew then the ship was having problems and did not give us the option to get off or get a refund. We were very disappointed, out $500+ per person and a great family vacation, and a birthday celebration ruined.

My letter to IMC Guest Info, Carnival Cruise Lines:

I felt I had to write you. I and my wife were your guests on your Carnival Inspiration, from 10/29 to 11/2, for a trip to Cozumel. Our last trip on Carnival was to The Bahamas over 20 years ago. We were more than thrilled with that trip. I wish I could say that this trip was fun but, I'm afraid it was a mess from start to finish. Now that I and my wife are retired and have the time to travel, we are losing the desire to sail.

For all practical purposes, the crew for the most part was one you could be proud of. I, in no way, place blame on them for our problems. We booked our voyage in Tampa and was assured that the pains the agent took would insure us a good trip. This was to be a celebration voyage for our 50th Wedding Anniversary. The following are just a few things that did not go as hoped:

(1) Dinner seating: I am in my 80's and my wife late 70's. On your cruise app., we asked to be seated with people with a similar age group. We had checked one to three couples at our table.

The first dinner (6:00 pm) found us at a table with four teenagers with nothing in common and were treated rudely when we tried to converse. I met with a maitre d' but instead of helping the matter, he then compounded the problem by seating five (5) additional youths at our table a total of eleven (11). Without elbow room and teen age rowdiness, the dinner was not enjoyed.

The next night, we were given a different table. Making a table of eight (8). The entree that I and my wife was served was cold, devoid of taste. At least, it was not just us this time. Two couples left without eating. You guessed it, we were assigned another table with some nice couples who we enjoyed but it was their turn to complain about the food. We couldn't win. After a good laugh, we stayed as a group for the rest of the voyage.

(2) Your application for travel according provided for a $80.00 pre-payment gratuity fee to be administered among the help and would assure less of a constant hassle. We agreed and paid the $80.00.

Apparently the maitre d' and waiters were not so informed. At one dinner, nicely addressed gratuity envelopes were given to passengers. Some couples that had not elected the pre-pay tip offer were, as I was informed, not so politely taken with our explanations. So we went the tipping route we had hoped to eliminate.

(3) When we disembarked in Cozumel, the storm clouds were growing. Because this was the only day we were to have on the island and assurances that we should have a good dry day to go ashore, we headed out. About half way to the island, the skies let loose. We were soaked to the skin. Because we were within a hundred or so feet of the island, we continued. The island hopping was not any fun in our condition and when the rain finally let up, we made hasty retreat to the ship and dry clothes. So much for the purpose of the trip.

Bought two tickets on Carnival Cruise, leaving 11/29/2009 Baltimore at 5:30 pm. Paid $1317.82. Vehicular traffic was extra heavy traveling from NY. The cruise line was notified via phone of our late arrival. Carnival advised if we arrived before 5 pm, boarding would be possible. We arrived at 4:45 and the ship although still there, the gangplank was pulled and we were unable to board missing the cruise.

We booked a trip for two. On the way down to Los Angeles, I was informed that the trip to Mexico was canceled due to the swine flu. I called the travel agency. They were less than honest, so I called Carnival directly. They told me no, the trip was not canceled but we're going to Catalina Island instead. I told them I was not interested in that; we wanted to go to Mexico. They said since they changed the itinerary, we could take the trip anytime within 1 year. So, I called to make reservations. The travel agency said, "No, you have to have a voucher." I called Carnival directly and they said "No, you were a no show." The customer service rep also advised me I never called as they would have notes. I told him again, just like I was talking to him today, I called them directly while I was turning around to go back to Stockton, CA. It was all over the news that due to the swine flu, all trips to Mexico were canceled.

My boyfriend and I went on the Carnival Pride on 01-03-2010 for seven nights out of Baltimore, Maryland. It was called the "fun ship" and we were excited to be there. We were not even on the ship for a full day when we realized there was really nothing to do until we got to port in Orlando, Florida. There was one show every night for an hour and that was it. The rest of the time you could mainly drink or gamble, which all costs big bucks after we already paid over $2,000.00 to get on! It was nothing like the brochure showed. Anyways, the main complaint was that on the third night there was an altercation between my boyfriend and another man. They were talking and were both upset but no physical action was occurring. I called for security multiple times but there was none to be found in case anything escalated.

As the two were talking another man with the opposite party came from behind and punched my boyfriend for no apparent reason. My boyfriend chipped three teeth and the damages cost us over $300.00. Security would not help us in getting the other men to help pay for the damages, nor would they provide us with video footage of the incident to prove that we had not participated in any physical way. In turn my boyfriend was confined to his stateroom for the remainder of the cruise. Now, how that is possible we are not sure because he did nothing wrong. We did not get any of our money refunded and they treated us like criminals when we were in fact the victims. The captain would not see us and security was rude.

This should have never happened and I believe security and Carnival itself is responsible because they should have had someone in the casino to help the situation. I think they put my boyfriend in his room and made him sign a paper saying he was never allowed on Carnival again so they could cover their own butts. Instead of trying to help make things right they chose to push it under the rug and discipline us for their faults. We were not only victimized by other passengers, but then by the cruise line itself. Our trip was ruined and we got nothing for it. Do not trust that you are safe on a Carnival cruise because you are not and their only concern is covering themselves.

As a result we were confined to our stateroom for over three days. I was allowed to leave but that didn't really mean anything because where would I go by myself? I left to get food and that was it. We were not refunded anything and ended up putting an extra $300.00 on to the trip because of dental work. Both the captain and security treated us criminals. It seems like my boyfriend would have had to do something to deserve this but the tape would have shown that the two men were talking and another person stepped in for no reason and punched him, put him in a head lock. This altercation resulted in my boyfriend chipping three teeth, a bloody nose, marks all down his neck and a scratch on his forehead. If you want pictures for proof, contact **. This stuff is serious and nobody should pay for a cruise like this. This boat is a joke.

In February, we purchased a seven-day cruise to the Caribbean for my family of five leaving from San Juan, PR and going to six other islands. At the time of purchase, we were informed that the kids needed birth certificates and a photo I.D. for our 17 year old. We purchased a penthouse suite, paying over $6,000. We had a flight to San Juan leaving early 12/20/09 from Cincinnati, arriving six hours before the cruise was due to leave. Our flight took us through Philadelphia. Philadelphia received two feet of snow the previous 48 hours.

Our flight from Philadelphia to San Juan was canceled and our flight to Philadelphia was delayed. We were rescheduled for a later flight to San Juan arriving a few hours before the cruise was due to leave. We sat on the plane in Cincinnati and were told that Philadelphia was not landing any aircraft for the time being.

We went to the ticket counter to talk to the agent and my husband called the Carnival Cruise Line Travel Hotline. The agent for US Airways was trying to get us to the first port, which was St. Thomas. They had tickets available and were waiting to confirm with Carnival. The lady at Carnival told my husband that because the kids did not have passports, we had to get on the boat in San Juan only. US Airways then released the tickets. After a different agent at US Airways heard the story, they said that we, in fact, could get to St. Thomas because it was a U.S. territory.

We called Carnival back, and they told us that if we could get there, they would let us on the boat. When US Airways tried to get us tickets, there were none available since there were plenty of people missing their flights and having to reschedule. As such, we did not make this cruise at all as all the rest of the ports were not parts U.S. territory. This has been documented under our booking number at US Airways by Manuel (counter agent). I contacted Carnival the next day to see if they could get us on a cruise anywhere in exchange for the one we missed. There were cabins available on another cruise, but they told us that they were not willing to do that.

I sent a request for a refund or exchange since I feel that if they had told us that the kids needed passports to get on the boat at a different port or if the Travel Hotline agent didn't misinform us regarding getting on the boat in St. Thomas, we wouldn't have missed the cruise. Our request was denied. Can you please help us work with Carnival Cruise Line? They are not willing to accept responsibility for this mishap whatsoever. We lost over $6,000 with severe mental stress over the holidays as this was our Christmas present to the kids.

I am a lover of a Carnival Cruise Lines. We have travelled 9 times on your cruise lines, and are planning a trip with many of our friends and family. We have quite a large group coming so far. One of our dearest friends whom just lost his wife is not coming, as he was not satisfied with the response that he never got from a long and expensive cruise that he took while his terminal wife was enjoying one of the last trips that she would enjoy.

They have cruised many times, and are not people that complain; however, I will attach his note at the end and let you know again of his very strong choice of not coming. I was hoping that you could possibly change his mind, with maybe an apology or some sort of bonus to hopefully make it happen that he comes with us. In the future we hope to travel with him and would like it to be the Carnival ships as we love. Pat has written many times and is very upset. But here is the note from him as he would not agree to coming with us. Thanks. Hope for a reply.

"As per the Carnival thing, it's not you guys at all just the company. To give you a brief overview of what happened we bought an excursion on board for a whole day trip in Italy (early am to late pm). It cost us about US$250 each; there were six of us. It was one of their more expensive trips. Within 10 minutes of leaving the dock (on the bus) the driver was lost and the guide was asleep. We missed of the sites, lunch and were put into dangerous situations 4 or 5 times by the guide (crossing the streets with no intersection 6 lanes of traffic going both ways). I think you get the picture--a complete gong show.

We just about did not make it back to the ship in time for it to leave that evening. I think the tour company subbed out the contract to a local yokel and took off with the money. When our whole bus group returned to the Carnival tour desk to explain what took place, they said not our problem it's the tour group that you should be talking to. I followed up when we got back home all the way to the VP level at Carnival, and after 10-15 email exchanges over 6 months they offered me a $50 credit on our next cruise with Carnival. They totally avoided the responsibility of the tour they sold. So it's based on their approach to customer service and their avoidance of responsibility that I have taken the position of no longer rewarding them with my money."

When they spent that amount of money they felt that they would have a spectacular trip, one of the last of his dear wife Claudia's, and at that price should have been fabulous. When the ship is sponsoring these trips for their guests, well, they should be backing them up. And it was a whole bus load of people not just a couple of people complaining. It was a disaster. So it looks like Carnival Cruise Lines are to blame and will lose many guests along the way. And compensation should apply to them who had an incompetent, very expensive trip.

My fiance had booked a cruise for her and I through Carnival. They told us the only thing we would need to board ship was birth certificate. In PA back in the 60s and 70s, they issued a registration of birth. We have used this certificate for everything in life, got registered in school, driver's license, even enrolled in military. Even since then, both work for BAE Systems and got government clearances, but was told we were unable to board a ship. Who would figure! I had gotten laid off previous to our trip so my fiance closed a 401(k) to pay for the trip!

We are out $3000 plus, we had dog boarding fees expenses to get to ship boarding just to get told we were unable to go on the trip. In the meantime, we contacted Carnival for refund. They are telling us we are to pay $3000 for a trip we never took. Our trip was scheduled December 27, it is now January 15th, and finding out we get no refund, we took what documents they wanted, had license and birth record, like I said we both worked for government defense!

On Dec.13, 2009, we went on a cruise that was to go to the Bahamas two ports and also to Keywest. We stayed in Galveston port for a day and a half. We finally left on Monday at 8 pm. We floated around for four days. We got to the Bahamas on Thursday night and was told we can get off the boat in a place we had never been. I would have been okay with them letting us get off the ship in Galveston like the Royal Caribbean did next door but they didn't care. They just gave us $20 that was like a slap in the face.

On Friday, when we got to Keywest, it started raining. We had to walk in water up to thighs. When I got home, I got sick with flu. I had been sick for three weeks now. My blood pressure was high. I had to be rushed to the hospital. I still have a bad cough. I talked to some at the cruise line and they said I needed to talk to the insurance company. I did and they said the insurance was for if something happen at home while I was out of town. That made no sense to me. She said $20 was all we were to get and we paid $1967. We cruise every year and we liked Carnival but they don't have no remorse for what has happened. I'm planing to take them to small claims court to get my money or another cruise.

I am writing on behalf of my cousin, Ms. **, who is still suffering from the huge emotional and economical loss since her wrongly denied boarding on 7/19/2009. As a result, her economical loss was not only the cruise fare but also tickets back to New York, as well as her husband's round-trip tickets from China to U.S. just for the cruise trip (total $6000). Beyond that, her emotional loss was immeasurable and unbearable.

7) Representative used very unprofessional language, telling me "We don't even have to review this case." or "Carnival has nothing to do with it. Go talk to Customs." when I spoke with him on 12/23/09.

The poor customer service, the inconsistent message, and absolutely ignoring and rejection attitude really irritate me. Being a long-time respected doctor and scholar, Ms. ** made her decision to cruise with Carnival out of conscious and careful planning. Before her trip, she contacted the attorney in her HR Department, and she did all the research she could to make sure that she is eligible to travel.

I will be happy to update this complaint if Carnival cares a little bit about its customers.

My daughter and I took a cruise in November on the Carnival Fascination. This was my present to her for having to deal with me going through chemo treatments over the past year. I had saved up enough money for her and hopefully she would have a great time. Well, it ****! I was told by many friends before hand not to use my cell phone once I hit international waters because it would charge me a lot. So I brought along a calling card to use. When I got on the ship, I asked one of the stateroom employees if it was ok to use the calling card in the room and if I would not be charged, I was told that was fine. Mind you that there were not American employees on the ship! I guess he misunderstood what I asked because 2 days later of calling home to family and also to the oncologist's office, I had racked up over $300 in charges for using the phone in the room so much for being able to enjoy ourselves.

All of the money we were going to use for our excursions, they charge $7 per minute! The customer service employees stated that it was in the room on the phone that you were to be charged for making phone calls. There was nothing on my phone anywhere. I have tried to dispute this with them on the ship as well as afterwards on the phone. I even tried to dispute it with the credit card company. Carnival told them that it was absolutely my fault and there is nothing they will do to redeem themselves.

The cruise my wife and I took on the Carnival Sensation, on December 27th 2009 through December 31st 2009, was in every way horrible. The food, service, the outright rudeness of the phone representative on up to all the personnel on the ship. I had sailed with them many times in the past and was supposed to get an upgrade to a suite for paying for a stateroom with a balcony. When the cruise time came along, they told me that there was no such record of the offer along with $200 in Carnival Cash.

The real kicker was charging gratuities to my "sail and sign" card. I have disputed the charges pending Discover Card's investigations but I have always paid in cash. Nowhere in any of the literature of booking that this cruise did mention that they would charge sign and sail card unless you made special arrangements with the service desk while on the cruise. Excuse the pun but that does not float with me. I paid the gratuities; I deemed necessary to the appropriate people and saw a charge on my bill on the morning we were disembarking that was 80$ for gratuities. I went to the service desk only to find a lady who could not pronounce my name and also said that all charges have been closed and I would have to take care of it over the phone.

This has been a nightmare! The room was a dump and the food was so bad that we ended up eating dinner the final two nights in the cafeteria on the Lido deck. I am not paying the $80.00. I have my page here where it specifically has a box where it states prepaid gratuities with a box you can check in to charge to your cruise. I did not check it meaning I did not want it charged against any type of credit.

I want this resolved and I am sure a lot of customers just lay down and say the heck with it and let Carnival get away with this. It would be different if I did not tip the people but I take care of the staff on the ship if they take care of me. I cannot justify $80 more than the tips that I have paid the staff already and it is not fair and a law should be in effect against this

There were only 3 ports total on this cruise and the loss of one port constitutes a one-third loss of paid for ports of call. The total price of this cruise covered visiting 3 ports, not two. Carnival Cruise Lines should be more accommodating as the accident was the fault of the ship's crew and not as a result of anything involving the passengers.

Entered sweepstakes. No disclaimers on ticket about eligibility. Get call 6 weeks later. I won either a new Dodge, $20,000 cash, a 42" plasma TV or a cruise. All they need is verification. All good,until I said I was single. Apparently, Carnival does not award to singles because of some tax exemption for donating to married couples. So I got nothing except a great deal of disappointment and resentment. There is no disclaimer anywhere on the contest rules.

We cancelled the cruise with Carnival and after some fighting and Yelling I did get my $500.00 deposit back from them but now I have an airfare ticket I cant use unless I book another cruise on a different line for that same week. That is an option but for us to get a Balcony cabin on that cruise like we would have has on Carnival will cost os about $2300.00 versus $1400.00 on Carnival. I understand that they made a buisness decision to charter the ship but they should have reimbursed us for our airfare or paid the whole change fee. I also think it was really unfair that Continental was being so strict about changing the tickets when we were still 10 months away and it was not even my fault.

I booked a cruise on Carnival in Feb. of 2009 to embark 4/19/09. It was to be my first cruise and I was so excited--I chose Carnival because of the ports we were to visit. Unfortunately, I had some extremely bad luck. I flew into Miami 2 days prior to embarkation to spend some time there before the cruise. That evening, I slipped on wet plywood in a city park and fell--resulting in a tibial plateau fracture which requires immediate surgery. I was forced to cancel my cruise and fly home to have that surgery. The travel agent I used to book the cruise advised me that I would have to write a letter to Carnival to request a refund or a rebooking. I don't even want a refund--I just want to take the vacation that I paid for. I wrote the first letter in early May of 2009 and never received a response. Finally, I reached someone in the office in late June of 2009 and was told that Carnival had decided to offer me half my money back in a credit for booking a future cruise. After having read other complaints, I realize that this fairly generous for them but I still find it unacceptable. I cannot believe that in an economy like this one they would willingly alienate a customer. I was told that I would need to write a second letter to appeal the decision and I did so in early July of 2009. I STILL have not received a response. I intend to write one final letter to the CEO to try and get myself booked on the same cruise this coming April.

I have diligently read about 10 pages of complaints against CCL and have to say that most of them are frivolous and the compensation expected is ridiculous. I can't believe what people think constitutes a "ruined" trip.

People, you need to READ and UNDERSTAND the contract you are getting into.

Ports are not "guaranteed", as many things can happen to make a diversion necessary (swine flu, weather, etc.). CCL is clearly NOT obligated to "replace" the port with another one, per their contract. An "itinerary change" is just that... a change to the original schedule. It could mean a day at sea or an alternate port.

Besides that, do you have ANY idea whatsoever what the logistics are for a ship to enter a port unexpectedly?

There is a cast of hundreds to get a ship in and out of a port, berths are scheduled years in advance and are not always available for a last minute arrival, there are immigration and customs issues, international travel issues, fee and tax issues, security issues, etc.

It's not like a ship with 3000 passengers can just go to a port and look for a parking spot on spur of the moment, expecting appropriate land staff to be standing around waiting for it. Believe it or not, there are OTHER ships arriving and departing that demand the attention of the scheduled staff.

A water slide wasn't working? Big deal! If your kid can't handle that minor disappointment, life will be very difficult for him/her. $200 compensation because your kid couldn't use a water slide? Are you KIDDING me?

And what responsible parent would want a 5 year old to go on a slide that she was clearly not mature enough for? I've been on those slides and there is NO WAY I would put a 5 year old on one of those! I'm an adult and thought I'd slide right out of the thing during curves when you slide up the side of the half tube. A child might not have the weight to even keep them on the slide!

The Single Supplement (one person in a cabin paying for the whole cabin or an extra 1/2 fare) is never waived. Not even for someone with cancer. Throwing in the health issue to avoid paying what is overwhelmingly standard in the industry is pretty lame in my book.

A 12 year old got hysterical from being in an elevator for 1/2 an hour? Hmmm... wonder why he was ALONE and UNSUPERVISED in the first place.

And if he was "mature" enough to be alone on a ship full of strangers (where a million scenarios could put him in real danger), then he should have been "mature" enough to intelligently communicate the plight via the elevator phone and not lose it because he didn't get immediate help.

If he was told to stop playing with the buttons, he was obviously not using them properly or communicating effectively. He should have had an adult with him, as he was clearly incapable of handling a minor stoppage in an elevator with a clear head.

If you take your kids on a cruise, why not take care of them yourself? I can see Camp Carnival while Mom & Dad enjoy a nice dinner or something, but to leave a 2 year old for 7.5 hours? That's a little excessive for that age and perhaps the parents should have checked in on Junior to make sure clean diapers were on that kid's butt.

For those complaining that CCL was not adherent to the ADA laws, guess what? The ships aren't registered in the U.S. and therefore are not bound by the Americans With Disabities Act.

A 9-year old "scarred for life" because she couldn't get on the ship and had to watch the others sail away while having fun? Are you KIDDING?

Maybe if her parents weren't so stupid as to not have ALL the boarding documents in order before checking the bags, this wouldn't have happened. You should always have your passport on your person while traveling until you are settled in your accommodation... Common Sense 101.

Did Mom & Dad really think they'd be able to board without their passports? And if the bags have already left the boarding area, they aren't going to let an undocumented passenger roam the ship looking for them to retrieve what they idiotically left inside them.

People get sick. Symptoms sometimes don't show up for a few days after to exposure. To immediately blame CCL for illnesses because there was a rag in a vent is to be ignorant. Anyone drinking red/brown water DESERVES to get sick for being so stupid.

This was a good one: They wouldn't let us off the ship with our bags. That is the most RIDICULOUS thing I've seen here. Your belongings are in your possession from the time they are delivered to your cabin to the time they are retrieved for debarkation. If you want to get off the ship at a Port of Call with all your luggage, they can NOT stop you. Only an idiot would believe that they can. That's called THEFT! No cruise line is within the law of confiscating belongings to keep passengers on the ship.

So... CCL books your air and you have a 45 minute layover that was too short? Too bad. A RESPONSIBLE traveler would object to the itinerary immediately and demand an alternative, ESPECIALLY for connections to Europe! What kind of moron accepts a domestic to international layover of only 45 minutes? Especially if they have kids to tend to while transferring.

These are just some of the more inane comments here. I could go on for pages.

But the bottom line is that CCL is not responsible for most comments here. They have a team of lawyers overseeing their contracts and if the passenger is too lazy to UNDERSTAND the limitations, too bad. And if they want compensation for every little thing, they should purchase TRAVEL INSURANCE that COVERS every little thing.

If they are going to travel while sick or recovering from an injury, they have to realize that it's their own responsibility to make sure they are able to do so without extraordinary accommodation.

If there was a fire, EVERYONE would be forced onto the stairs rather than elevators. Did the person with the foot injury consider that she would have to accommodate for such a thing? She should have not traveled if she was incapable of using stairs. Period.

All of this "My Trip Was RUINED" crap is insane. A trip is what YOU make it with the attitude you maintain, the company you keep and activities available to you. If something becomes UNavailable and it "ruins" your trip or "scars you for life", then you have bigger problems than a water slide being closed and an elevator being out of service.

It's time for passengers to take responsibility for themselves, their passports, their contracts, and their reaction to minor issues.

Frankly, the only ones I really feel for are the folks whose room was flooded. But even there, the entire trip wasn't ruined, just the portion after it rained.

All this boo hooing because you didn't get everything you demanded is tiresome and stupid.

After spending 2 hours on the phone to book a cruise, the operator got my daughter's name wrong. She could not get on the ship without it being corrected, and they charged us $50 for this correction. When I pointed out that it was their error, I was told that they put in the information they were given (which was not true). They refused to waive the fee.

I asked how much refund we would receive if I cancelled the cruise; she told me that I would receive nothing back but the taxes ($37.00). I informed them that I would cancel all on-board tips that are automatically charged to my credit card (they have a million hidden charges), and the operator told me that it would only affect the people on the ship (I suppose that means it wouldn't affect her).

I also told her that I would let everyone know what poor service we had received throughout the booking process, but she refused to waive the fee. Customer service is obviously not their strong suit. Lost $50 for their mistake.

My husband and I took my Mom and his Dad on a cruise October 2009 leaving from Baltimore on the Carnival Pride. We were in Freeport, where my husband took a Carnival excursion to go scuba diving. His transportation to and from the scuba site was arranged by Carnival. Long story short, they did not return him to the ship on time and the Carnival Pride left him in Freeport! The people at Carnival were able to put him on a sister ship that was also in port. That ship was returning to Norfolk, Va. Carnival flew him from Norflok, to Baltimore to rejoin with us as we made our drive back to Pittsburgh. This well-planned vacation went sour very fast once Carnival dropped the ball and left him behind.

Three long stress-filled days became the lasting memories of this our first Carnival cruise. We have cruised many times before and have never had anything like this happen to us. Carnival shore excursions are not responsible for returning guests to the ship. If the bus does not come to pick you up, you should call a cab. I wish they would have told my husband that before he went on the scuba excursion so that he would have known what to expect visiting a foreign country and a port that he had never visited in the past. Do not expect that since you have booked a Carnival excursion that you will be returned to the ship before it sails. My advice is take a Carnival cruise/excursion travel at your own risk. I would cruise with a more responsible cruise company, knowing the nightmare that we were put through and the horrifying experience we had. It was an expensive vacation, and an expensive lesson learned. I hope others learn from our mistake in choosing a Carnival cruise.

My husband and I had booked and paid for a cruise on the Carnival Sensation leaving port Canaveral on December 27 through a travel agent. Our friends are getting married on the ship before it leaves port, then there were 16-20 of us continuing on the cruise with them. On Wednesday November 25 I found out by pure coincidence that Carnival has a policy that they will not allow a pregnant woman to travel after her 23rd week of pregnancy. I was at 24 weeks at the time of my discovery.

I have cruised with Carnival twice before and never been made aware of this policty. I contacted my travel agent who said she knew they had a pregnancy policy, but didn't know what the policy was. I found it in the 3rd paragraph of the legal disclaimers page of the Carnival website. We tried for a few days to find someone to take our place on the cruise. When that didn't work out, I contacted my travel agent who spoke to Carnival and Carnival's response was that we would only be reimbursed 50% of our money because of the timeframe from the cancellation to when the cruise sails.

I contacted Carnival and was advised to write a letter of appeal to their Guest Administration and Research department. I sent the letter asking for 75% of my money refunded or a voucher for a future cruise, as did my travel agent. My travel agent got the response that Carnival was "sorry for the circumstances" of our cancellation, but a 50% penalty was industry standard. Carnival will not allow me to sail on the cruise that I booked and paid for in June and kept 50% of my money.

on 25th wedding anniversary cruise and had booked a shore excursion 2 months in advance. started cruise on sunday, in freeport on monday and completed shore excursion. in nassau on tuesday and attempted to get cash from atm from debit card but none available. should have had money as none had been spent. checked with bank and was advised that carnival cruise lines had hold on money that was available. spoke with info desk to find out what had been charged and was told had been charged for shore excursion. I told them that had been paid for previously which they advised was correct and they had made a mistake and had credited my sail and sign card for the money. I could spend whatever I had available on the ship but cash would not be returned to my debit account until after the completion of the cruise.

i have taken 3 cruises in the last serveral years with carnival...2 out of 3 of these cruises have been charged around 10.00 on my credit more than my sail and sign statement for soft drinks out of our cabin..one of these cruises my sister and her husband experienced the same on their statement with the credit card as well...this past nov. 28 2009 i had the same experience on another carnivval cruise ..i can't help but believe that this is a common practice with carnival cruise line

We booked a cruise on Carnival Cruise Line with destinations in Ocho Rios and Grand Cayman. Carnival changed the itinerary to take us to their private island and Nassau. They did not inform the passengers of the change until we reached the port. Therefore we did not have the opportunity to change our plans or cancel. The only offered $50 onboard credit, just enough to pay the gratuities. Besides the itinerary change, the cruise was a total nightmare. The ship is filthy and not well maintained. It is not suprising that it experienced mechanical difficulties. Here is the response for Carnival. They were not even willing to take responsibility for ruining vacations.

Thank you for contacting us regarding our previous response to you.

Our original response was a sincere effort to address the issues brought to our attention and not to trivialize or disregard your observations. Please accept our sincere apologies if any comments in our response were perceived as inappropriate.

We were sorry to learn of your continued disappointment with your Carnival cruise vacation, as providing a quality cruise experience is our top priority. Therefore, it is regrettable that you met with such frustration in the course of your cruise holiday. While we understand your position, it is Carnival's position that no compensation will be granted in this instance.

It is always discouraging for us to learn that our guests have returned home disappointed. We hope you will give us an opportunity to welcome you back.

Please note, your response is unacceptable. Every passenger on the ship was extremely angry with Carnival and especially with the insufficient compensation. $50 is an insult and states that Carnival is not interested in future business.

I will continue to pursue a proper compensation including filing a lawsuit.

I will send your response and lack of consumer interest to every organization in the travel industry to warn future travelers of Carnivals policies. Since this experience, I have read of many similar incidents involving Carnival on consumer websites. Those customers were offered significant amounts off of future cruises. None of them reported the compensation as low as $50. It is not common practice with other cruise lines to change itineraries to meet their needs and not adequately compensate their customers.

I would never treat my customers in this manner.

Thank you for contacting Carnival Cruise Lines. We have received your e-mail message and appreciate the opportunity to be of assistance.

Our records indicate that guests on board this sailing were extended a $50.00 credit. We had hoped that issuing these credits would be viewed as a sign of our desire to maintain your patronage. We regret that we are unable to grant further concessions in this instance.

On this cruise ship....they had "inch of gold" sale on jewlery. Well, I paid $100 and got FAKE gold necklace. I am very disgusted and will not go on another carnival cruise ever again!!

Unfortunately I did not read your site before I decided to book an upcoming cruise with Carnival. I have not even gone on the trip yet, but there are already problems. When booking a cruise my group and I used a Carnival booking agent named "Michael." Our trip was booked over the phone and Michael entered in the information. We had not heard from Carnival, and since the cruise is in the near future we decided to double check our information and book shore excursions. At this point a person who is sailing with us realized she had an email from Carnival with the WRONG last name for one of the members in our party who is going on the trip with us. The email said that if there was a problem we needed to contact Carnival by a specific date. Unfortunately this date has already passed, and we will be charged a fee by Carnival to correct THEIR mistake! I understand having deadlines for confirmations, but the trip is still a while off. Since a Carnival employee made the mistake by typing in a name incorrectly, and since we are spending thousands of dollars on this trip, you would think Carnival would drop the fifty dollar penalty fee for informing them of THEIR mistake.

The ship's customer service was of no help. I never received the bottle or credit for the money spent. I sent an e-mail to both Blackbeard and Carnival. Can you e-mail the correct address for Carnival's CEO Cerry C.?

Then when I got close, I called the pier and was told, "Sorry, you won't make it in time." Carnival refused to refund my money or allow me to take another cruise from another port. They customer service representatives were very rude. I would not recommend this cruise line to anyone. My wife and I were out $770.46.

This was my first time cruising with Carnival and I had very bad experience. I'd like to make a complaint, get compensation and some of my money back. I am 24 weeks pregnant and I was stressed out in the ship because of a terrible service. I paid $80 per person ($240 for 3 people) for service gratuity but we had very poor service, so, I do not want to pay for that kind of service and I'd like to get my money back.

It took us 2 hours every day to get some food, because we had to stay in line for more then 45 min for breakfast, lunch or supper. I was cursed by people behind me in the line, when my 11 years old daughter was taken something from the salad bar and it took her a little bit more time. People were angry because of constant lines every day all day long. After my every trip to the restaurant or buffet, I was terribly tired, crying and stressed out.

We were assigned to the table in the Scarlet restaurant, but when we came to the restaurant,our table was given to somebody else and when our waiter saw us, he did not even come to us,did not apologize to us or explained the situation. He just left with out saying even a word. We were standing like we came to ask for a donation,and did not know what to do.

I made my reservation more then six months as early bird before sailing and paid more then I saw the prices after. I got a cabin with convertible sofa, not a regular bed but I paid for third person as well. Sofa is for extra person. My cabin was for two people not for three. We had to ask for the soap bar, because only one little tiny piece was given for three people for 8 days. The same thing was happened with tooth paste.

The ship was very unsafe because of fights every day. I was afraid to let my daughter go some were because teenagers were fighting every single day and security was never there. I was cruising a lot with Royal Caribbean, Norwegian, Princes cruise lines and this is my first time with Carnival. I never saw something like that before and I know exactly that something was wrong and it's not supposed to be like that.

My wife went under, in 25 foot deep water, on a Carnival Cruise Lines shore excursion! Think twice before trusting Carnival Cruise Lines staff about shore excursions involving water!

After describing our level of water sports experience, the onboard Shore Excursions specialist Jenniveve, on the Carnival Valor sailing 11/22/09, recommended a beginning "snuba" class. The brochure she gave us stated that the instructor will have us practice in shallow water, then take us to 25 foot deep water, where colorful fish can be seen and the reef begins. The practice along the beach, where we could touch the sand below, did not happen. I asked the instructor three times to stop and let us practice before we got into deep water deeper. He refused, insisting it would be nicer out farther, and we could practice there.

I'm sorry I trusted the instructor, and assumed Carnival Cruise Lines does enough research to select reliable personnel for shore excursions involving water sports. When we got into the deep, my wife's leaking mask finally filled up with water. She got excited and gave the signal for help. The instructor was too far away to get there, so I grabbed her as she started to descend. They then got a guy following in a kayak to stay with us as we swam ashore.

Carnival shore excursions refunded half of that day's excursion fee. I asked Onboard Customer Service for a 25% refund of our entire passenger fee. I reasoned that one of the four excursions, the main reason we took the cruise, was ruined by a traumatic experience and the printed brochure did not represent what actually happened. The Customer Service lady was sympathetic, and explained that they get many complaints about the shore excursions office (across the main lobby) and even though it would be much better for passengers if those separate departments were merged, it was not that way at this time, and customer service can do nothing for passengers about shore excursion complaints.

When we got home I phoned Leronda, Special Advisor in the Office of the President at Carnival. She explained that Carnival would do nothing more and there was no means to escalate my issue -- she was the last stop.

I assume the trauma of going under in 25' water will fade for my wife, with time. However, Carnival Cruise Lines unwillingness to make a substantial enough refund to address our experience, protect future customers from the same experience, and keep us as customers -- will last for many years.

They have been having engine issues on the destiny since 2005.we tried to cancel our cruise for 11/21/2009 they said the ship was fine and that we could not change our cruise. While heading to miami we got a recorded call from carnival that they had to change our cruise but it was to late for us to cancel. I feel that we where lied to and cheated

I sailed to shore on 11/15/2009 threw 11/22/2009 while on my vacation first port was port canaveral,prior to trip my travel agent contacted carnival In referance to a schooter they than gave her a number so that I could rent one.Once we got Into port there were buses for people that could walk,I was surprise to learn that there was no transportation for people that had schooters which was a form of decrimation and considering carnival deals with situition on a weekly basis.

Sailing Date: Saturday, November 21, 2009, 5 day cruise of the western Caribbean. We were very disappointed that our cruise's itinerary was changed at the last minute (we found out 1 hour before arriving by car in Miami and no one called either of our cell phones), especially since the Destiny had been having problems for a month continuously.

While on the ship, there was smoke on our deck, the ship was tipped to one side for a long duration during our dinner (actually breaking dishes in the dining area) and afterwards, there were elevators down, bathrooms with water on the floor (casino deck) which we reported to no avail (my husband fell in the bathroom). The ship was constantly being repaired and caution tape was everywhere. I feel our cruise was nothing short of a maintenance cruise.

The ship left Miami's port late and circled Nassau in order to kill time. We paid for fuel on an 1800 plus mile trip and got a 500 mile trip. The $50 per person refund was insufficient and I would never of booked a balcony for a trip to Nassau (a port that I very much dislike). As for Half Moon Cay, although beautiful, we are not sunbathers and this was a waste of our time. At no time did the captain come on the PA and explain what was going on. Even the staff was afraid.

When there was smoke on deck 7, I asked a steward what was going on and he ran up the stairs while I called 911 but did not get an answer then called customer service and was put on hold and finally told it was under control. Can you imagine had there been a real fire that was not under control. We heard from the staff that there was a near riot only a couple weeks prior to our cruise for the same reason.

I have cruised before on Carnival and they changed our itinerary before to Nassau but this at least was due to weather and understandable. Also, those ships were well maintained and our experiences pleasant. Not only do I feel I should get some restitution but I am not sure I will ever trust Carnival and cruise with them again.

At the very least someone should be checking out this ship's maintenance records. I really don't believe it is safe for sailing. We did call customer service after we got off the ship and made a formal complaint confirmation #011707645A with Jessica. Our trip was ruined and we saved for a long time to do this cruise. We were with another couple that was scoping out Jamaica for their upcoming wedding. It caused us all to be stressed out ruining our need to relax and enjoy what should have been a good vacation.

We received notice on Friday @ 3pm that our cruise itinerary for Sat. had been changed due to propulsion problems on the ship. We were given the opportunity to cancel the cruise at full refund, but at that point we still had our airfare to Florida. We were stuck. There were 10 people in our party. Where else would we go last minute with airfare to Florida???

We were supposed to go to Grand Cayman and Jamaica but instead were re-routed to Bahamas at the same cost!!!

When we arrived in Florida, our livery driver informed us that this problem had been going on for months. We were not the first passengers he picked up with the same story. The worker who took the luggage from us at the cruise terminal also confirmed that this had been happening.
I feel that if Carnival had known this, they should have given more warning so I could have looked into something different for our family vacation. This problem was not a surprise for the cruise line, but they know if they let people know in advance that they will loose out.

I will never cruise Carnival again. When we complained to them, we were told that no compensation would be given.

Not only was the cruise a big disappointment, we could smell sewage throughout the ship and maintenance crew were constantly working on problems throughout the ship.

After talking to many of the cruise employees, we were able to figure out that this had been a common problem. Carnival did a huge disservice by not giving us proper notification. I booked this trip in September. If they knew of the problem then, they should have informed me and I would not have booked that trip.

Notifying me the day before I am supposed to go away with the opportunity to get a full refund is not sufficient. I had airfare booked separate from the cruise. If I canceled the trip, I would have lost $2500 in airfare!!

The entire situation starts back in 6/09. I spoke with a carnival representative in regards to the occasion and the accommodations I would need. I wanted an ocean view room to accommodate myself, my husband, and my 10 year old son. I asked her if there are plenty of family oriented activities or children's activities to participate in and she said yes. This vacation was the biggest vacation the three of us have ever had, as our son, who has had 35 surgeries, including a kidney transplant, and is consistently in and out of the hospital. It was also the first vacation the three of us would be taking.....ever. She assured me there was plenty for us all to do. She informed me the ocean view room came equipped with a queen sized bed and another twin bed that folded out from the wall, for our son. I continued to research the "Ecstasy", as that would be the ship we would sail on.

I finally booked the vacation, based on the numerous children's activities, exquisite dining, and excellent service, as advertised on their web page. I booked in 8/09. Our cruise left 11/19/09 and it was over from there. The food was the worst I had ever tasted, there were no activities for our son to do, and the pictures on the web didn't match the actual boat. Just so happens 11/19/09 was also the 1 year anniversary of our son not being admitted to the hospital. The first time ever!!!!!! This was supposed to be special. The laser tag that was scheduled 2 nights, was canceled. The "state of the art video gaming systems", included for children, were Playstation 2's. Remember this is 2009. On day 2 of our cruise, 11/20 I notified guest services of our dissatisfaction. I told them I was aware of their 100% vacation guarantee, and was then informed someone from guest services would call. No one ever called. I went again on 11/21, this time demanding to speak with the manager. A Mr. L typed a letter with a reference number so that I could contact Carnival when we got home, for possible reimbursement, of some sort. On 11/22, received itemized statement charging for sodas and water that was already in the room. At least they took this charge off, as it is not in plain sight, nor does it specify what a "nominal fee" is. We already purchased the Coke card, for $88, for the 3 of us.

We finally get to get off the boat on 11/23. I then asked if they could reimburse us for my 10 year old's portion of the prepaid gratuities and also the entire last day of prepaid gratuities, as we did not leave our room. I was told to contact Carnival at the above number to inform them of our requests and experience. I was told by Adam, a supervisor in the Guest Care Department, "I'm sorry for your experience, but ......." Who cares, essentially???!!! I told him I would like to be reimbursed for at least the price of the food, as we all lost weight, and didn't eat it. He said no, the food is just my opinion. I asked him if it is false advertising that the pictures on the internet did not match the boat. He said they did. Even though, on the web, there is a basketball court, but not on the boat. He said that is a mistake. I asked him what happened to all of the family activities, and he said it's not his fault we couldn't find something for our son to do. I asked him why no one told us that our "queen" bed is actually 2 twin beds pushed together. He, of course, had no answer for that either.

I also informed him of our first night contacting someone regarding our fuzzy TV and dirty/cloudy window. I also informed Adam of notifying someone on the cruise ship of their vacation satisfaction guarantee, but because I didn't say "I wanted off the boat" they don't honor it. This was the WORST vacation I have ever had!! My husband is a stay at home dad, so we can make sure someone is always available for our son. Do you know how many overtime days I had to work to pay for this??!! I wish we would have gone to Disney World. To think that a corporation this large has NO regard for customer satisfaction is outrageous. I still don't know what my $1000 paid for. Gas to Mexico I guess. I feel the worst for my son. This was supposed to be his time. I guess there was plenty to do if we wanted to take him to watch trashy people get belligerently drunk every day and night.

Let us begin by saying we just arrived home from our second cruise with Carnival. Our first cruise on the Carnival Victory was absolutely fantastic, first class all the way. The second cruise, Carnival Triumph New England cruise 10/10 -10/17/09 that we just returned from, was nothing less than stand-by. We were so disappointed with the appearance of the ship (dirty carpet in large guest areas) and several events that took place while on board, not to mention were never resolved. When we went on line to find your address, we stumbled on the Consumers Affair website, where numerous complaints were listed. WOW! We know now that our problems were not just flukes.

Here is a list of the problems that we encountered while on the Carnival Triumph: 1. Our trip started on the wrong foot upon arrival at LaGuardia Airport in New York. There was no one there to greet us, as had been told to us when we booked the shuttle. After asking the airport worker for help and directions, she advised us to go out by the curb and she would have someone take us to the ship. Approximately ten minutes later the representative from Carnival showed up and informed us that we needed to wait for another couple coming in on another flight before we could be shuttled to the ship. We waited another hour before their plane arrived.

When we finally were taken to the shuttle bus, there was another couple already waiting on the bus. The bus had eight people on board and the driver was instructed to add three more people to the load. There was no room, we were already crowded. The driver started having a conversation with his supervisor via a hand radio and started yelling and cursing while still in the shuttle van. He did get out and continue his conversation, but when he returned to the van he was cursing about the situation and took off driving erratically. The first two people that were in the van were dropped off at a Sheraton Hotel, which we felt was way out of our way to the ship. It took almost one hour to get to the ship.

2. When we arrived on the ship, we went directly to the information/helpdesk on deck 3 to explain the problem with the shuttle and we were told that someone would get back with us. No one ever got back with us to inquire/discuss this problem.

3. Upon arriving on the ship we found out there was no heat in cabin and most areas of ship. And yes, we did close all three vents in the ceiling of our cabin. We were advised to close the vents and were brought extra blankets as the solution to this problem. We did not pay almost $2500 to stay in our cabin (# 9205), to be wrapped up in blankets for warmth.

4. Our cabin and hallway reeked of cigarette smoke. When I told our room steward (Amelia) about it, she assured me that no one was allowed to smoke in the rooms. That did not make the smell go away. I asked her if she could spray something in the cabin and she assured me she would. We never experienced any other odor than cigarette smoke. Later, the smell of men's cologne was very pungent in the hallway. Someone was definitely trying to cover up the smell.

5. We were told not to use our balcony two different days from 0800-1200 while we were out, due to cleaning. This was never preformed until we docked back in New York, as we were disembarking. 6. The announcements were very unclear and most of the time we could not understand them. When we asked, we were advised that they don't make the announcements in the cabins so that they don't disturb the guests that are sleeping (or in the bed to keep warm).

7. The water in the shower changes from scalding hot to freezing cold in seconds, without warning. 8. The toilet would not flush properly. Several times it would not flush at all. 9. The elevators were not working on the last night of our cruise. We were told that they were locked down for the baggage to be brought down. 10. There were no amenities in the cabin as promised. My husband had to beg for a razor since he did not bring one and the brochure states that the cabin will be stocked with them, as well as other amenities. He finally received one after talking to several stewards on our hall.

11. On the first day of the cruise we purchased 100 minutes on Wi-Fi ( we can't believe there was a charge for this service). The next day they were advertising that if you made a purchase on the ship, to bring your receipt to the Internet Cafe and you would receive 20 free minutes. After we made a purchase and took our receipt to the Cafe, we were told that it did not apply to anyone that had already purchased minutes.

12. On our last day with around ten minutes left on our minutes, we tried to go on-line to check into our flight. The server you have installed is so slow that by the time I had completed the check-in, the computer blacked-out. We were out of minutes. The information on the computer stated that your service would not be interrupted, that you would be charged by the minute for anything over your plan. We went down to the information/help desk and explained our situation, we were told that the accounts were shut down at 10pm (no notice anywhere) and we would have to come back at 0730 the next morning to complete our transaction.

When we arrived at the Cafe the next morning, we still could not access the Internet. The Cafe manager told us that there was nothing we could do, all accounts had been closed. We went back down to the information/helpdesk and advised them of our situation, speaking with the same lady, from the previous night she advised us that there was nothing that could be done. A young gentleman called the Cafe manager in an attempt to help us. However, he was advised nothing could be done. We asked to speak to someone with higher authority and were denied. We were told that nothing or no one could help us get access to the internet long enough to process our tickets.

13. We could not get any help on the last day of our cruise at the information/help desk. The people working the information/help desk were hard to understand (broken English) and were having a hard time understanding English. We think you should have a good idea by now, how dissatisfied we are. As a matter-of-fact, we have discussed looking into other cruise lines for our next cruise. We spent $2500 on a cruise that was miserable, smelly and cold.

Now try to imagine- we're in the Gulf of Mexico with a hurricane zipping around and no access to any news or weather. No staff would tell us anything,so we got on the internet(lots of dollars later) to find out what the weather was and if we were going to get hit by Ida or if our homes were in danger. Now what kind of people would put us in harm's way for a dollar? I guess this was a case of "we're taking you to Mexico, even if you're miserable the whole time". I'm still waiting for the "fun ship".We weren't on it. It was an expensive trip that we saved for and looked forward to, and they took us into the Gulf and down to Mexico just so they wouldn't have to give us our money back. Shame on Carnival!

Six of us from work are going on the cruise. One of the women went to the Dr. and he told her she should not go on the cruise because she might have blockage in her heart.

Talk about BAD customer service. We all work for a company that has rules. But, when it comes to medical issues, rules are made to be broken. Plus, if you want a return guest treating someone with compassion goes a long way.

Shame on you Carnival Cruise Lines

Bed Bugs...no one showed any compassion. I am a seasoned cruiser and this cruise was a nightmare.

We took a cruise on Carnival earlier this year. As part of the services, we signed up for the transportation option that included Pickup/Transfer at the airport the days of embarkation and debarkation. The fee for this was $160.

The Carnival customer service reps told us we would be met at the airport by company representatives and taken by Carnival transportation directly to the ship at the pier.

We arrived at the airport in NYC about 10 minutes early. After waiting 30 minutes, no one from Carnival arrived. We called Carnival customer service and were told that the reps came on duty at 11am (this was at 10:45am). By 11:30am, no one from Carnival arrived. We again called Carnival customer service and were told that the reps would be there very soon. After another hour of waiting, no one from Carnival arrived. The NY Port Authority customer service rep arranged for a van service to take us to the ship. That van made 4 stops over an hour and a half travel time dropping off other customers before we finally go to the ship. But we were very thankful that the Port Authority was there to help where Carnival failed.

While on the cruise, we stopped by the customer service desk to ask about return transportation given the problems inbound. The rep assured us that there would be Carnival people at the pier when we debarked, and there would be transportation to the airport as promised.

When we debarked, there were no Carnival reps who knew anything about transportation. We asked many Carnival people, but they had no idea. We finally found a separate van service that would take us to the airport.

Given poor customer service and the expense for this undelivered service, we wrote a letter to Carnival. The response was that they were having trouble with the "contractors" who provided the greeting and transportation service. That was the cause of the lack of service. They were sorry it occurred.

We then wrote a letter to the President (Mr. Gerald C) detailing the poor service and the equally poor response. The reply letter said they "it was disheartening" to learn of (our) continued disappointment". "While (they) have documented (our) concerns, (they) must respectfully decline (our) request for compensation." That compensation was my $160 back for services not provided by Carnival.

Continuing my disappointment, I wrote again to Mr. C. The response from another Guest Care clerk was that they needed the goodwill of their guests and had told the managers to take corrective action.

BUT they also said: "While we value all input from our guests, we must now consider this matter closed." They finished by saying that they hoped we would allow them the opportunity to regain our patronage.

In other words: stop complaining, Carnival doesn't care.

Certainly a return of the payment for service never received would have been a good start. But the clearly cavalier response to their failure to provide contracted service speaks louder than any well written letter dismissing a customer's concerns.

We cruise every year. This was our first cruise with Carnival. It will also be our last. To add insult to injury, we have been stockholders of Carnival for years.

I hope this is helpful to readers of the site.

In early October 2009 I took a 7-day cruise on the Carnival Glory. 36 hours after we left port I ate sushi and began exhibiting the usual symptoms of food poisoning. I presented myself to the ship's medical staff. The treatment was anything but usual.

The next morning was the first time I saw either of the ship's doctors. They wanted me to get my credit card, passport, disembark, and head to a mexican hospital. I of course refused.

Carnival then billed me for medical treatment claiming I had Gastritis, or inflammation of abdomen. I responded that, "of course my abdomen was inflamed from a night of throwing up," and that I should be responsible for medical care from a condition I believed they caused from poor food handling.

I appreciate that Carnival was, albeit reluctantly, willing to remove the medical charges they assessed me. However, I suffered significant monetary and physical damages from this event that Carnival seems unwilling to take additional responsibility for.

I called Carnival Cruise lines yesterday to book a seven day cruise to the Western Carribean. I told the represenative that I didn't want a room that was right by the elevators, nor one up front due to vertigo I suffer from. I told him that I didn't want an obstructed view three to four times. He guarantee me it wasn't obstructed. We went through this scenario many times. He never mention other balcony cabins costing more, never mention life boats, never mention any problems at all with the balcony cabin.

I found out today when I decided to research the cabin one day later that the balcony room is obstructed by a life boat. I called the represensative, wrote him to be told that he told me it was obstructed, he lied, he tole me that he stated the balcony rooms in for that price were all obstructed. He relate to me that he told me this too. Another lie! He continued to say for that price all the rooms are obstructed by the boats but you can see out over them. I would have never booked such a cabin in my lifetime.

He promised me that there wasn't a problem with this balcony room...that it wasn't next to a elevator, nor up front nor obstructed. He told me I had a choice to wait to be placed on a balcony room by the cruise line at the time on go aboard or get the best one now otherwise you take the chance of getting an obstructed cabin. He lied to me constantly.

Today he refuses to give me another cabin. I asked to be transfered to his superior he gave me the normal number instead. I called and got yet another represensative who refuse to allow me to speak to a superior who then placed me on hold for over ten minutes then it was disconnected. I still have not been able to resolve the matter. I asked in all to be connected to a supervisor six times, this guy told me that I couldn't be that that's not the way they do things around here.

I have view this site for months waiting for the prices to go down when they did they use the bait and switch tactics.. then telling me it's this price only because I wanted a 55 year plus rate...another lie. I paid for a legitimate cruise and got the oposite of what I am paying for.

We requested reimbursement of travel expenses in the amount of $195, in compensation for meals and snacks during our unscheduled stay at LAX airport following our cruise that ended June 18, 2009. My family and I experienced a number of difficulties with the planning and execution of our cruise vacation that ended with us stranded for 5 hours at LAX.

Along the journey we dealt with: Less than 72 hours to reschedule the lives of 8 people when our original cruise was cancelled. Limitation that we could not use on board credits for shore excursions. Discovering that the online help for how to cancel shore excursions was incorrect. Discovering that "Contact Us" on the web site only returned a message that IT was aware there was a problem with the page. (Couldn't there have been a phone number to call?) Learning our return flight schedule had no hope of working, and that the onboard passenger services were only interested in getting people off the ship and preparing for new arrivals. Learning that the Carnival hotline wasn't much better. In fact, the only 'Carnival rep' at LAX was a woman with a cardboard sign coordinating buses for new passengers.

No one, not one, save our travel agent, followed up afterward. In effect, we were left stranded at the airport to make our own way home. Customer Service ended at the gangway. I believe we are entitled to the modest compensation claimed of $195. We were originally scheduled to sail in June, but the Swine flu forced a reschedule. It was inconvenient and upsetting to be given only 72 hours to make alternate arrangements for a vacation that had taken months to plan in order to coordinate our party of eight.

Credits were allotted but we were not allowed to use them to pre-plan shore excursions. This restriction was not shared initially. In the end it cost Carnival additional sales and goodwill as it seemed petty. Initially I enthusiastically booked multiple excursions. When I learned the credits couldn't be used on excursions I tried to cancel them and discovered that it was difficult to find the right screen to cancel them. The online help of which screen to go to is not accurate.

Additionally, the "Contact Us" link returned an error saying that function was not available, but IT was working on it. Once on board we were able to take only one of our planned events. We just winged it and learned that many of the offshore entertainment providers deeply resent the cruise lines for the cut they take, so my recommendation is to go cheaper and do your own thing. It worked great for us. On the last day at sea, we went to the Debarkation lecture with Goose and heard about the bags, the tags and the extra gratuities suggested. As we had come in, we would exit.

Following instructions, we attempted to pre-print our airline boarding passes and got a message that we would have to check in at the terminal. To make the 12:30 flight we knew we'd have to be at the airport early. If the 3-hour lead time for security was still in effect, we'd need to be there by 9:30 to check in. By 9:00 the next morning, we became concerned that the travel arrangements made by Carnival for our return home would not work. The ship was being offloaded by floor, not by travel priority. At the rate it was going we couldnt see how we would make our 12:30 flight.

My husband contacted Guest Services around 9:15 and was told all passengers would be off the ship by 11am. With a minimum 20 minute ride to the airport, that would leave less than an hour for check in and security. It was made apparent that their focus was on offloading passengers and on boarding new customers.

My husband then contacted Carnival hotline and spoke to Alexandra (no last name given). She said to contact the Carnival representative when we arrived at the airport. My husband asked for a name he could call upon at the airport. Alexandra said she didn't have one, but there were several of them around and they could help if there was a problem. So we sat down to wait for area 31 to be called and were finally off the ship at 11:30. Goose's presentation "You're on Vacation" started as we left the Lido deck.

After clearing customs, we were lucky to find a transfer supervisor who put us on a bus leaving immediately. I wish I had her name, as she was most helpful in getting us out immediately. The bus driver's name was Joe, but he said, if there were problems, his name was Bob. We wondered about the rest of our contact names.

There were no traffic problems, but as Alaska flies out of Terminal 3, it is the last terminal on the bus route. We arrived at 12:20. When we attempted to check in, the computer said we were too late for the flight. My husband checked in with Alaska customer service, Sharie B.. Initially she wanted to put us on standby for the next available flight. According to her computer, flights to Spokane were full, so it could be a long wait, possibly until the following day.

While my husband worked that end, I went looking for one of the Carnival reps that were supposed to be available at the airport. I found a woman holding a placard for the incoming passengers for the next cruise. All she could do was point me to the Alaska Airlines desk. She said there wasn't a Carnival office onsite and she had no idea whom we might contact.

Back upstairs, Sharie had involved her supervisor. After asking us a few questions about timing, he agreed there was no way we could have made the flight and authorized Sharie to ticket us with regular seats. We would have to wait until 5:30, but would go out the same day in the last three open seats. I can't praise these two Alaska employees enough for all they did and for all the phone calls they placed in order to get us on a plane.

Stuart again contacted Carnival and spoke to Beth N.. Beth needed to confirm timing to ascertain who was at fault in order to authorize any charges for the rescheduled flight . Reluctant to let her go, but mindful of how long cell phone's battery lasts, Stuart gave her his contact info and asked that she get back to him. She told him to keep his cell phone charged! Beth did call back. According to her, no one had put any comments into our record in all the contacts we'd made to Carnival--not one. She was glad we'd been able to make arrangements through Alaska to get home and gave us a number to call for the address where we could send this letter.

Given the issues and lack of response from Carnival when we needed it most, it will be hard to win us back as customers. We have only praises for our steward, Roderick and his assistant, our server Hector and his assistant Iwayan. Logistically it's another story. From Sergio H. to Guest Services onboard, Alexandra, and the missing reps at the airport, there was a lack of information and follow through from Customer Service. Beth was unable to move quickly enough to be of help in rescheduling our flight, but to her credit, she did call back and was forthcoming that the ball had been dropped long before it got to her.

Outside that, not one person returned our repeated calls or gave us accurate information -Alexandra lied outright, and the Service Desk on board couldn't be bothered because, I believe, while the customer is onboard, the old motto, the Customer is Always Right may apply, but the minute you are no longer seen as the customer, they won't engage with you. We were on our own. We had two meals and some water at the airport. I believe the request for $195 reimbursement for the meal and the baggage fee is a modest request compared to what we had to do to get home.

Booked cruise on 10-12-09. Told agent better fare she said no the fares get higher as the cruise gets closer.

On 10-14-09 checked fare it had gone down $111.00 for same category etc. This was a 22% reduction on a $511.00 making it $401.00

Asked for the fare to be re-fared. Carnival refused since the cruise leaves on 10-19-09. I asked for a full refund no penalties. Carnival refused.

Seems Carnival doesn't care about its really good past guest. Since I have been on over 20 cruises with them.

You can bet I won't cruise on them again and I will make sure everyone know managements philosophy.

On Carnivals web site it under terms it says the following. The cruise fare shall be deemed to be earned when paid and not refundable. I told Phil I was not requesting a refund but a re-fare. He said it was the same thing.

I booked and paid for a cruise online in Feb. 08 for my husband and my wedding anniversary in April 08. 1 day before we were to drive to Galveston for the weekend and then board the ship that Monday, my husband became deathly ill unexpectedly and was admitted to the hospital from the emergency room. The doctors said he would not be able to travel anywhere until he got through the illness and to expect several months of rehabilitation. Since I was at the hospital, my daughter who was 33 at the time, called Carnival and talked to several people about cancelling the trip. They were all very understanding and said they would credit our excursions (which they did immediately) and they would offer a "cruise credit" for when my husband was able to make the trip at a later time.

After several months, I contacted the gentleman that my daughter spoke with, Ryan M. He told me to send an email detailing everything and he would get it to the proper people. Another 3 months went by with no word, so I called back. Ryan said he never received anything and gave me an address to send a hard copy to, which I did immediately, only to get a letter stating Carnival was refusing any kind of "cruise credit" because I did not buy their travel insurance. I explained that I never saw that option while booking online, but was told that there would be credit given. They sent another letter stating they were sorry and understood that the illness was unforeseen, but refused to allow us to travel another time. I asked for any kind of credit, on board or upgrade, all of which were refused.

their entertainment areas.Rather Carnival put passenger cabins in harms way. I am in the habit of going to sleep at 10PM but was unable to get to sleep untill after midnight due to the noise.I,of course,complained but Carnival said there was nothing they could do as all the cabins were occupied.On the 3rd night at 10 o'clock I was contacted by guest services to say that a cabin on deck one had become available and would I want to move. I then proceeded to move my stuff done to the deck one cabin only to find that it was freezing cold. I tried to go to sleep only to wake up coughing becauuse of the cold.

So at one o'clock that morning I went up to the customer service desk to complain and ask that a maintenance person be sent to my cabin. Reluctantly the person on night duty agreed and within a half hour the situation was corrected. But there was more to come. On the second last day I was woken up at six in the morning by a wake-up call. Needless to say I had not requested any such call. And,finally,to go back to the beginning:due to an acid reflux problem I had requested early dining when I booked the cruise with Carnival. Surprise,surprise -they messed that up too and it was not corrected untill the 4th day.

I had a couple of meetings with the person in charge of guest services to complain about how my enjoyment of the cruise was being seriously compromised at every turn and that I expected reasonable compensation. To conclude they offered fifty-seven dollars;which they came up with as a result of their own formula for such situations.I told them that I considered this amount to be rediculous given much had happened to interfere with me having a decent cruise. I was then offered a fruit basket-no kidding-which I kindly refused given that one could enjoy wonderful fruit all day long on the 9th deck.It astounds me that they can get away treating their customers in this fashion but,after complaining to them again when I arrived home,I have come to the conclusion that they could care less.

Booked and paid for cruise for 10 people (total of 5 rooms) on 4/3/09. Cruise to depart jacksonville, Florida on March 1, 2010. Notified by cell phone voicemail on 9/30/09 that this cruise had now been sold as a charter. No offers from Carnival to rebook with an upgrade, or to take care of our $1,000 of non-refunable airfare.

After we placed a complaint with the BBB, Carnival Cruise line LIED and stated that they gave us a $50.00 onboard credit. It is a complete and utter lie and I have the documentation to prove it, as we have our receipt from the cruise. Now they can't even keep their lies straight. They provided the BBB with the same exact statement as they told other Carnival passengers from other sailings. Regardless that we got sick from them, food poisoning and stood in line w/o any information about our options for 2 1/2 hours. We are beside ourselves with how horrible, what lack of any accountability this cruise line has the audacity to choose.Please advise how to go about a small claims court suit. I will not allow them to steal our health, money and justice.