Carnival Cruise Lines

I upgraded to an ocean suite on Carnival Pride for May 2012. The room was bigger, but pretty beat up with stained carpet, not worth the money. Most staff were pretty rude. Lots of confusion about food allergies. We were told we were going through a small weather disturbance, it was tropical storm Alberto, not so small! People were sick for 2 days on board, not even a can of ginger ale could be spared without being charged, of course. Very little communication from the staff let alone, the captain. We won't cruise again!

We booked a land and sea excursion early. When we arrived, the sea vessel was broken. We were told we could take the land part and get a refund on the sea part. This did not happen. I was told that I had booked it too early and since they doubled the price at the last minute, I did not get a refund. These factors have nothing to do with anything. I made a purchase and received 1/2 of it. I should receive 1/2 of my money back. This is common sense. Also, I placed a review on the excursion site and it was rejected. They sensor the reviews! I tried to make a comment with Carnival, but I waited too long and I was not allowed to comment then either.

I booked a cruise in July for 4 days to Freeport and Atlantis. I have been on this cruise twice before and booked for a third time because the ship was in Atlantis for 24 hours. Three weeks before the cruise, I was informed through e-mail that the ship would only be at Atlantis for 9 hours. I called Carnival and was given no options, no refund, not even transfer funds for another cruise. The cruise was bad. The food was cold. There was nothing to do, but that's another story. This is the eight cruise with Carnival and all I can say is never, ever again.

Carnival Cruise Lines and its subsidiaries (Carnival, Princess, Costa, Holland Am.). I'm writing this complaint to share with others how the Carnival Cruise Lines Corporation treats its customers. I'm hoping that with this information presented here, it will influence your decision when choosing a cruise line.

With Carnival - I was given a room just below the dining area. Every morning at 4AM, the employees would start moving tables and chairs which created a lot of noise and waking me up. Carnival wouldn't change my room and when I complained with a letter to the corporation, they gave me a $100.00 credit on my next cruise. The problem was when I went to use the credit, they told me the offer expired. I figured, when you give someone something, you don't take it back.

With Princess Cruises - I booked a stateroom and then I discovered a promotion on buying 100 shares of Carnival stock would give me an on-board credit. I called Princess Cruises booking and gave my booking number and asked if I qualified for this promotion. I was told yes, that I did qualify for the promotion so I purchased the 100 shares at $3,200.00. When the credit didn't come, I called Princess and they told me that I didn't qualify because I purchased the room at a reduced rate. My opinion is you told me you would give me the credit, you should give me the credit.

Bottom line is, do you really want to do business with this type of company knowing that if something happens, you're on your own? PS: Remember the Costa Concordia? (Reuters) - Costa Cruises has offered 11,000 euros in compensation to each of the more than 3,000 passengers aboard its liner that ran aground and capsized.

In January 2004, I took a cruise that was disappointing, to say the least. The one place I really wanted to visit, the Mayan ruins, was cancelled due to the ship being unable to dock. Then we were going to the Bahamas instead, which was great for me. Then one hour before we were due to dock, this too was cancelled due to one of the passengers having a severe reaction to illegal drugs she had purchased in one port. We made a supposed 45 minute detour to have her removed from the ship and that made it "too late" to make the stop in the Bahamas.

Then I bought "Gold by the Inch" on board the ship. I questioned the seller and was told in a very condescending voice by a British gentleman who worked this booth, "Madam, all our gold is 14K." Imagine my surprise when I attempted to sell my "gold" to be told by not one, but three jewelers that neither piece is any type of gold. I find it hard to believe that Carnival is unaware of the fake gold being sold on their ships. I, personally, will never take a cruise on this line again.

Worst cruise experience ever with Carnival Glory: The food in the dining room was limited and disgusting, and they rushed you out of the dining room. During breakfast to get an omelet, you get trampled on; and the guy making the omelet was rude and counted how many onion pieces he put into the omelet! And lunch selection in the Redsail restaurant was limited to "4" selections, and everything else (salad, desserts) was the same every day. If you go to help your self to a dessert, the carnival staff "stare you down." Also, every evening, dinner in the Redsail restaurant was limited to "4" selections with the same salads and desserts as lunch. The food was totally tasteless and so limited. And the pizza and ice cream got real old as a selection after a while.

All morning, all afternoon, and into the evening, the only thing you see on the big screen TV was "fish" or pictures of "beaches." The entertainment on the ship was just horrible to non-existent. And the cruise director did a horrible job. There was just nothing going on, unless all you want to do is play bingo and squish people's heads on a video camera with your fingers?

Embarking onto the ship with your Sail and Sign account was horrible. The cards didn't work, and the staff could care less - they stick you in a corner as you are getting trampled on by the crowd coming in, and they make you wait "hours" to get your card fixed and inform you of "nothing." Also, the staff in the dining room was miserable, and there was no service there. And the room attendants had no personalities and barely understood English. They give you a bucket of ice every day, but you are not allowed by anyone on the ship to have a pitcher of water. Royal Caribbean makes sure you have fresh pitcher of water and ice at all times in your room! And the bartenders were all miserable; they never said a thank you, never said a hello, and never made a smile.

I went to the "loyalty" desk to talk about a few issues. What a mistake. Hello, Carnival, you are misrepresenting by calling it "Customer Loyalty desk." It should be called "Carnival Sales desk." The woman working that desk could care less about you, unless you were booking a future cruise. And I went into the store on the ship to ask directions to the art gallery event, and the woman could not even speak English. She had no clue what we needed or how to tell us how to get to where we wanted to go.

A lot of crew walking around in white uniforms all day were more interested in talking to each other and on their phones. It's just plain rude. I was literally trampled on by six "crew members" one morning so badly that I was pushed into the stairs and hurt my ankle; they just plowed right through me. The cruise was so boring that I spent one day at sea in bed, just sleeping.

When I got off the Carnival Glory in Grand Cayman, there were people from Carnival Legend all complaining about the same thing: The food was horrible, the entertainment was horrible, the food was very limited, etc. We all decided that since Royal Caribbean is not doing Caribbean cruises this summer that Carnival is totally taking advantage of people. My family and I will never ever go on a Carnival Cruise again. Never.

We booked a 3-day cruise to Bahamas on Carnival Sensation. We wanted to spend more time on Nassau and were planning to buy the day pass at Atlantis, etc., since we were there overnight. The time on land was 18 hours. Carnival changed the itinerary to an 8-hour stay in Nassau. This reduced our land time by 10 hours. We tried to change the cruise ship and they are telling us to read the fine print and there is a 75% penalty for change. It's their mistake and now they want us to pay for it too. Also, when we originally booked, the cruise was advertised as a 4-day cruise and now it is a 3-day cruise without change in departure and arrival times.

I have traveled on Carnival Sensation three times. April 19th was my third time. I was with 10 other people that have traveled on Carnival about 8 to 9 times. On this last experience, we have decided never again! The food was not even good, even at the dinners it was cold and not well cooked. But the worst part, on the last day of the cruise, it was raining outside so there wasn't much to do and so we decided to gamble. Throughout the day I would say I lost about $800. That was my doing and I understand that I had no issues and even though I was losing, I made sure to pay out each dealer. My friend was at the poker table, so I thought I would give it a try. I don't really know how to play poker but thought if I lose, it's not like I haven't been losing all day. So, why not? I played in for $20, then tried to add more money on to the computer (there is no dealer; it's all computerized), but it would not show up. I tried again and again. Finally, I called over the casino manager and asked him what I was doing wrong. I told him I had tried a few times and it wasn't working. He said, "Let me check," and walked over to the desk and came back out with a printout that said I had taken money out 7 times! I explained to him that it never showed up on the screen nor did I play it (I didn't even know how to play it).

The other players at the table, whom were strangers to me, except my friend and said to him that I did not play it, that I haven't had more than $20 on the table. He said that we were all lying! Then I complained to him again and he handed me a printout. What was that going to do? I even asked him to check the cameras which he said he did, but that took you 5 minutes to do? Sure it did. I was getting nowhere and let it go, but asked for a number I could contact after I left the ship the next day. He then blamed it on us drinking. Wow, unreal. If it was that bad, then why is Carnival staff buying us drinks? I finally let it go and complained at guest service and she provided me with a number. Today, I finally spoke with someone regarding the problem. The first person I spoke to was understanding, but basically said there is nothing that can be done! I didn't know computers were completely flawless.

I asked to speak to a supervisor, which then I was hung up on. Then, it took me 20 more minutes of holding to speak with someone else. Another woman answered and I then had to re-explain the problem. She was just ready to have me off the phone. She said, "Well, if they told you on board and gave you a printout, that was that." So, does that mean you could make fake charges on my account while I was on board? And since it was on the piece of paper, that was that? I told her how rude the casino manager was and that if he thought it was because we were drinking, why did Carnival buy two rounds of drinks?

She said, "Ma'am, they're not allowed to do that." I said, "Well, they did do it if you look up my time I was on the table. Call the other players (whom again I don't know) and ask them! Was she on the ship? No." Basically she said there is nothing that they can do. I spend a pretty good amount of money on these cruises, which I know shouldn't matter because whether you spend $100 to $100,000, everyone should be treated with respect. I know because I run hotels for a living and also know that these customers pay your checks! We will never ever go on Carnival Cruise Lines again! We will definitely check out another ship and will advise anyone that ask me or any of the other passengers I was with to do the same.

We just went on a 7-day cruise with Carnival Cruise (Tampa, Florida) to the Caribbean going to Cozumel, Belize, Isla Roatan and Grand Cayman. We have cruised on Carnival the past four years. The only people who were friendly were the dining staff in the evening. The activity director was more concerned about people following him than customers having a good time. My daughter was over charged by $303.25 on her sail and sign account. We waited in Belize for one hour and forty five minutes to get on a tender boat and had to out numbers and board by number. I tried to make a complaint at guest services and they said I could not. We will never go on the Carnival Legend again.

I am trying to book a cruise for mine and my husband's 2nd wedding anniversary as well as his college graduation. We have all the responsibilities of grown adults as well as a child. I am 21 will be 22 for the cruise; my husband is 20 and I was told he has to have a chaperone over the age of 25. I feel like just because we are a young married couple, we are being discriminated by Carnival. I'm not sure if we will ever go with Carnival because of this discrimination.

My husband and I planned our 48th anniversary to the Eastern Caribbean on the Carnival Dream. We waited 5 months from the time we booked until we actually sailed. Even though the Dream is a beautiful ship, we should have been told it was geared for children. I never saw so many and all ages. We were never told that the 2 pools were only 3 feet deep and good luck getting near them. The children were diving and jumping in the pools and the hot tubs. The 55 and over serenity deck had more teenagers than adults. I could only rate the food and entertainment the same, poor.

Needless to say, we were very disappointed. We also had three other couples to celebrate with us and they feel the same way. I will say that dining in the Steakhouse was excellent, but at $30.00 more, you can't do that every night. Someone cut corners on this cruise and it showed and it was a disappointment to us. We've cruised the last 5 anniversaries and will continue to do so, but we are now going to try something new. Thank you for hearing me out.

I carried my original driver's license and proof of naturalization. I was refused to board the ship. The boarding pass and the website clearly mention naturalization certificate as a valid proof of ID. Upon speaking to customer service and mentioning the above, they said that, "You should have contacted the embassy." I asked for credit and was refused.

I am a frequent traveler and have been a loyal customer of their cruise line for many years because I appreciate their emphasis on value and excellent service. Yet, a recent incident on their cruise ship has made me question my loyalty.

I cruised on Carnival Sensation cruise line from Sunday, March 4th through Thursday, March 8th. The purpose of the cruise was to attend my uncle's wedding aboard the ship, as well as enjoy the experience of cruising with Carnival once again. On Tuesday, March 6th at around noon, while visiting the island of Nassau, I was involved in an accident causing me to seek immediate medical attention from their medical staff aboard the ship. The accident left me unable to walk as I had injured my left foot and knee. My boyfriend had run back to this ship and requested a wheelchair to bring me back to the ship. A very nice crew member took me from the entrance of the island to the medical center on the boat.

Unfortunately, the medical center was closed for lunch so I had to wait until someone could tend to me. Finally, a nurse and doctor showed up and were very unhappy to have to tend to me. The doctor disappeared, while the nurse was very annoyed to have been bothered during his lunch break, showed me to a room. Once, the doctor had come back to the room, he did not put on gloves, barely examined my injuries and walked out of the room. Also, he and the nurse had opposing ideas of how to treat my injuries which caused further frustration.

Then the nurse attempted to clean my injuries. However, neither the nurse nor the doctor had any idea of what supplies they had or how to clean the areas properly and shared with me that the room was not sterile. A water solution was splashed on my toe and knee, a simple antibiotic cream was dabbed on and the two areas were wrapped. The nurse suggested I receive a tetanus shot. I was completely overwhelmed by the entire event and extremely uncomfortable with the way I was being treated by the medical staff. I started to panic and refused the shot once he told me to lower my pants to administer the injection. The nurse then said, "You know, you're interrupting my lunch break and I don't need this right now!" I was completely disgusted and wanted to run out.

Because I was sure the wounds had not been properly treated, I asked the doctor for an antibiotic and if he had any type of medicine for pain, being that I could not walk and was still bleeding from my foot and knee. Again, he had no idea what he could offer me and was looking around for anything to give me. Finally, I was given an antibiotic and Ibuprofen from the nurse and was sent on my way with a medical bill and an attitude. I was not offered a wheel chair or any other assistance to get back to my room. So I walked.

I went to the Guest Services Desk to try to get in contact with my family who were on excursions to let them know what happened. We were supposed to meet later in the afternoon and I didn't want them to worry that I wasn't there. I waited about 20 minutes and finally spoke to someone who attempted to get in contact with the guide of the excursion. She went to the back of the office and from what I was told, made a phone call to the guide and was unable to reach someone and left a message.

I also explained to the woman the events that had taken place and how upset I was at the unprofessional treatment I had received from the staff of the medical center. She apologized and I was sent on my way. Hours later, after my family had gotten back to the boat, showered, and were on their way to dinner, they stopped by my room to find me because they still had no idea about the events that had taken place. I explained to my mother what happened and she took a look at my injuries and was horrified at the condition the medical staff had left them. The medical center was already closed for the night and I lay in bed in excruciating pain all night.

The next day at around noon, I received a phone call from the front desk checking on my status and I explained to them how much pain I was in. They did not offer me a wheelchair so I had to ask them to send one so that I may be able to go back to the medical center for further evaluation. To make matters worse, the medical center was closed again for lunch and I had to wait until 3 o'clock to be seen.

Once the time came, I returned to the medical center along with my mother and boyfriend so that they would be able to experience the unprofessional treatment I was given. The same doctor was in attendance. However, a different nurse was there. I was taken into another room (again it was unsterile) and again the doctor offered nothing in terms of treatment or anything to provide comfort. I begged him to prescribe me something to at least alleviate the pain. This time he suggested Tylenol-3, which I had never heard of and was wary of taking. However, at this point, I was desperate. Once again, I was given a medical bill and sent on my way. This time, I decided I was going to keep the wheel chair.

I was never contacted again to check my complaint or on the status of my health. I asked the Front Desk for a wheelchair in order for me to disembark safely and was afforded one. On the day of debarkation, those people who required assistance getting off the boat were corralled into a corner of the main lobby and were forced to wait. After an hour, my boyfriend asked one of the crew members if we would be getting off soon and we were told to hold on. Completely annoyed by the entire experience, he contacted someone at the front desk and was told that we should have already been ushered off. We then told the crew member what the front desk had said to us and he was not too happy to say the least. A very nice gentleman then came over and escorted me and my family off the boat, through customs, and helped us to receive our luggage.

Once off the boat, I went to the airport for my flight back to New Jersey. The flight was unbearable to say the least, with the condition I was in. However, the staff afforded me every luxury they could to make the flight as comfortable as possible. I was relieved that I was at least able to experience some customer services and professionalism on my trip.

Once back in New Jersey, my family rushed me to an emergency room where I received proper medical attention. The physician on staff was disgusted at the state of my injuries and although I had reached out for medical attention not once, but twice, the injuries had gotten worse. I had an infection that stretched from my toe all the way up my leg. She informed me that had I not come in when I did, she would have been forced to amputate my toe. This information was extremely disturbing to me. Had I been on a longer cruise or decided not to seek more professional medical attention, I could have lost my toe or worse! I was mortified. The attendants in the Emergency Room had to scrub and soaked my injuries in iodine in order to get them properly clean. I was also given a list of medical supplies to use to help treat my wounds and 2 prescriptions (1 for pain and 1 for the incredible infection that had developed).

I am extremely disappointed by lack of medical treatment I received and disgusted by the overall experience aboard the Carnival Sensation. Accidents happen whether you are on vacation or not. The fact that the medical center was unequipped to take care of my wounds and the staff was so unwilling and unprofessional towards me was very disturbing. With thousands of passengers, it is imperative that a cruise line have a well-equipped medical center as well as knowledge, professional, and compassionate staff. During emergencies, medical or otherwise, it is important for passengers to feel comfortable and confident in the service and support they will receive. I strongly feel that their cruise line is extremely lacking in that very crucial area.

Between me and my family, we have been on over a dozen Carnival cruises and never once did I think something like this would happen. I can honestly say we will never be passengers aboard one of their cruise lines again. I hope in the future, they will take my experience into consideration when staffing and equipping their medical centers.

This was my first time joining the Carnival Pride in March Break and gave me a big surprise at how your customer service department works. On the last day of the cruise, March 18, 2012, when we arrived Baltimore waiting to get off the ship, we were waiting in the lobby for almost 45 minutes. Finally, a lady customer service representative who was wearing the Carnival uniform told us that the Immigration Department only allows the USA resident to cross the border first. So we all waited for further announcement. I believe a group of tourists who were waiting behind the lobby got a message that they can go, the group began to move. This lady customer representative shouted to the group and began arguing with the customer. I couldn't believe this will happen in this situation while the customer service representative, who represent the company, arguing and shouting to their customers.

What kind of customer service it was? I thought the regulation of customer service is to serve customers and always remember that customer is always right. Even the customer makes a mistake. As a representative, they should try to calm down the customer and bring the correct message to them and not stir up the fire. I strongly recommend your company should find a good lecturer to teach the correct way how to treat customers. In my judgement at this incident, I don't think this representative is qualified to work in this position. I believe your company should review how to select and train a good customer service representative.

Every meal we had was cold. Second night on the ship, I got terribly ill with GI problem and spent 5 of 7 days/nights in my room only to get more cold food; bland diet of white rice, dry toast, jell and broth. When my husband called to cancel our shore excursions, they told him that they would only cancel mine because he was not sick. When I went to the ship medical bay, I was greeted by a foul mood nurse who gave me Imodium (of which I had already been taking for two days) and told me to stay in my room (of which I was already). Being a nurse, I was prepared and brought my own medication, which was not doing anything for me.

When I got home (still sick over a week later), I went to the doctor to find out I contracted Norovirus on the ship. I reported to CDC. They replied that there was 2.46% of passengers and 33% of crew that had reported the same illness. How many more people were sick and did not report it? I work from my home and had not been out of my house for over a week prior to getting on the ship so I did not contract it anywhere else. I wrote letters to Carnival Cruise to tell them about the terrible customer service, cold food, etc. and I feel like they laughed at me. You can best believe I would never recommend Carnival Cruise to anyone or ever set foot on another ship in that name.

I booked the 8-day Caribbean (3/10 - 3/18). I am a 2-year past guest, but my guest was a 6-year past guest with Carnival. We booked in late August 2011 (6 months prior to the cruise) and were put into the "bowels" of the ship (Freedom), Room 1456--last room, last level, before staff! We were very disappointed that this was the result, especially booking 6 months prior to the cruise! There's not even a window. So this is what past loyal guests receive for treatment?

The last night onboard, can you make the guests feel more unwelcomed--closing eating areas; cleaning floors; putting away chairs; removing salt, pepper, etc. from tables. We paid for that night in full, not to be rushed to our rooms an hour before 6pm! We understood we needed to be out of our cabin before 8:30am on 3/18 and to begin making PA announcements before 6am to get everyone up, only to sit around and wait 3+ hours until we could debark. Then playing a soccer game on the screen in the Victoriana, why not something to keep people amused rather than simmering while time passes and they have flights to catch.

Speaking of movies, ever think of upgrading the Seaside Theatre movies instead of repeating 1980s flicks throughout the week(?) and possibly not repeating them over and over? I was also rudely and unprofessionally treated one day at Guest Services which was unsettling, to say the least. We both thought that with loyalty from being past guests, we wouldn't be in 1456.

Is this what loyalty gets us? Not even a window, and we called numerous times to check on the possibility of getting an upgrade, It's not happening! There were other things that very much disappointed us on this cruise, and we are planning a European cruise for 2014 and will be researching other cruise lines before settling with Carnival this time. We're very disappointed past guests! We wanted to share this with Carnival in an effort to somehow make ourselves feel better from what we experienced in our 8-day cruise.

My girlfriend and I booked a cruise with Carnival for April 28th, 2012. We are past guests, but because of an unfortunate circumstance, my girlfriend could not make that date due to a medical issue. We have the cruise paid for and simply asked to move the date out a couple of months. We asked for the same cruise and even offered to pay any price difference. We were told because we were an early saver, which you would think would be great for Carnival, we would forfeit our $400 deposit because to change the date is the same as cancelling. What! We offered to simply move the cruise date! Carnival doesn't care if you're a past guest or someone off the street. We were told if we had purchased the highly inflated cruise insurance, we could apply to get a partial deposit back. Unbelievable. I can tell you a similar situation happened when we cruised with Royal Caribbean and they bent over backwards to accommodate us. Here is a company who has lost millions due to ship disasters, so this must be their way of recouping their money. Never again, Carnival.

Prior to the Cruise on February 17, 2012:

On Dec 23, 2011, Brian ** was rushed to the Emergency Room in New York and diagnosed with scabies, an infectious disease and as a result, all parties booked were unable to make flights on Dec 24, 2011 from New York to Miami for Embarkation. On December 25, 2011, Brian ** was re-admitted to North Shore / Long Island Jewish Hospital University Medical Center with internal bleeding in critical condition.

From Jan 5 Jan 10, 2012, a series of communications and calls had been raised to by myself and Michele ** of Cruises Inc., to Carnival Customer Service, Carnival Executive Management and a lengthy letter (attached) to consider a special hardship exemption (given that travel insurance had not been purchased) for a future cruise rebooking. On January 10, 2012 a rebooking exemption was approved through Ruben **'s office (he is an EVP for Carnival Cruise Line).

Carnivals Customer Service, who processed the rebooking, refused to refund or apply an on-board credit for what amounts to approximately $1,200+ in excess funds kept by Carnival (the difference in cost from what was a more expensive cruise week during the Christmas/New Year's holiday and the week of Feb 17-Feb 26). I had been advised once onboard to request to meet with the hotel director or bursars office regarding any possibility for the excess funds to get applied to our on-board accounts.

On-Board the Carnival Valor:

Brian ** met with David ** on February 18, 2012 regarding the excess funds retained by Carnival Cruise Lines. Mr. ** sat on a file cabinet in the room, clearly showcasing his lack of interest in even engaging in a dialogue of what he could do to assist in resolving some issue and/or even provide any gesture or attempt to calm what appears to be somewhat of an unfair situation. While Mr. **'s response was that he had no involvement in these types of matters, he proceeded to explain that in 48 years, he had missed vacations, it happens. It's impressive to basically be told tough by an individual considered to be senior management for the Cruise Line.

On two different days February 20, 2012 and February 25, 2012, our 1st and 2nd of full travel days at Sea, we received a letter in our state room (which we paid Carnival even more money for an upgrade to a stateroom w/balcony) that my husband and I needed to vacate our room by 9 am for "essential maintenance" on our deck (notice attached). Wouldn't most people want to take advantage of having paid for a stateroom with private balcony especially when being at sea the entire day and have us vacate the stateroom to commence such work while at port? No one ever said at the time of upgrading that there was any possibility when paying an additional $596 for the upgrade that we could be inconvenienced at best even one day let alone two with not having use of the balcony. I would think most people certainly I would not have paid this kind of money for an upgrade to a balcony stateroom if I was only able to make use of it entirely for one of the three full days at Sea. This makes no logical sense.

Four of us in total in two separate staterooms had been confirmed to travel on February 17, 2012 on the Carnival Valor. Rose **, one of the travelers in our party, hadn't been able to make the flight that day and never arrived for embarkation. Each evening through the sixth night until I found it ridiculous and made a bit of a stink with the Matre d' about how in appropriate it was that for six evenings, night after night, we are continually asked about someone that wasn't even on board the ship. One would assume by day 5, someone on staff would have realized she never checked in on the embarkation day or even printed boarding passes?

On February 21, 2012, I received an invitation in my stateroom a past Carnival passenger for a private reception being held that evening. But solely for me and not inclusive of the other passenger in my stateroom who happens to be my husband. When inquiring, I was told I was not allowed to bring my spouse for which I only married 7-months ago however, has since been added to and is a co-Carnival Platinum MasterCard holder. I find that very insulting as I am sure any other passengers when asked are certainly allowed to bring along their spouses.

Each evening, my husband and I would retire to our stateroom (cabin 6402) at around mid-night only to lay there listening to boom, boom, boom. Our stateroom must have been located just above one of the ships night clubs. Wouldn't Carnival naturally have some preventive restrictions and make some effort toward enacting noise control as a mandatory requirement especially given passengers occupying these kinds of rooms are; a) paying extra for a stateroom balcony upgrade and b) returning passengers who typically receive some type of courtesy upgrades would at minimum, not want to be subject to such disturbances?

On Friday, Feb 24 both of us retired to our stateroom at approximately 4:30 pm for a short nap before dinner and evening activities. We had gone to pull down our bedding which included removal of a runner on the bed. Upon removing the runner on the bed, we found it to have been stained by what are obviously old bodily fluid excretions (picture attached). I immediately brought the runner downstairs to customer relations holding it with a wash cloth and dropped it at the counter only have it received by a representative who responded by asking us "is it safe to touch?" What an ironic response given there had to be someone who felt it was safe enough that they put on our bed along with stained sheets as well.

An interesting point to add here which I did mention to this representative is that I had earlier this year been diagnosed with Lupus and Graves disease (i.e. no auto-immune system). For someone especially with these types of diseases, exposure to bacteria breading conditions could be harmful to their physical health. As a result of the poor sanitary conditions on board the Valor, my health could have been significantly jeopardized.

Another instance reinforcing these poor sanitary conditions was experienced on the evening of Saturday, February 25, 2012. When my husband and I went to make use of the Carnival robes hanging in our stateroom closet because all of our clothing had been packed up and placed outside our stateroom in preparation for debarkation the following morning, one of the robes had skid marks i.e. stains of human fecal matter. The robe was brought down to the customer service desk and left with a representative who was supposed to notify ship management. At 7:15 a.m. the next morning (day of debarkation), the floors Housekeeping Manager knocked on our door and asked "how can I help you guys?" He hadn't even been informed about the robe, let alone I'm unsure how anyone could expect that 30 minutes prior to walking off the ship there was something they could help us with. Interestingly enough, as we walked the corridor to get off the ship, we took notice of an adjoining stateroom door open with a balcony divider hanging from one hinge.

I have traveled as a passenger in the past aboard not only Carnival ships, but Norwegian and Holland America as well. As someone that earns his living working with various hotel venues and resorts around the world responsible for the planning of over 85 executive conferences around the world each year, it is my personal and professional opinion that Carnival and the ship's management aboard the Valor are clueless about how to provide effective customer service and attention in order to exceed customer expectations and drive customer loyalty. I have no intention of ever stepping foot onto a Carnival ship, ever recommending the cruise line to anyone and at this point in time, I am strongly considering cancelling my Carnival Platinum MasterCard for the mere fact it bares the Carnival brand.

It is mind boggling especially given the recent series of misfortunate Carnivals faced in just under a two week period that rather than focusing on rebuilding consumers trust in their brand, Carnival felt there was nothing unethical about price gouging and taking advantage of a customer, charging in excess what would total nearly 2 additional interior cabin rooms (see attached cost analysis) and at not one point of discontent, did any member of their management team aboard the Valor show any remorse for the horrific experience we had making for what a much needed vacation quite stressful and non-enjoyable. At minimum, I would expect the appropriate response to come in some form of a personal apology or communication from their Director of Customer Service or Hotel Manager.

I did also get in contact with Carnivals guest relations department who apologized for having bad experiences but in terms of making any attempt or compensation toward inspiring and convincing us despite our on-board experience or attempting to regain our confidence in the Carnival brand, in a way rather I was told "sorry, there's nothing we can do for you."

Package Never Delivered: I sent a Christmas package to their employee and it was valued at $150 and received in Miami on the 28th of December 2011. As to this day, she still has not received her package and no one seems to know where it is. It never got returned to me, although her Christmas card did! I am expecting Carnival to find her package and get it to her ASAP! I travel with this company yearly and this is the first time I have ever been dissatisfied, and I am not even on a ship! I feel it is very important for their employees to get their Christmas packages! They are allowed holidays too, right? Is there a number I can call for complaints?

I booked a cruise online and was lead to believe I would be getting a $250 or $300 on board credit. I booked the trip and paid for it. Then I waited for the credit to show up and I got nothing. So I called and waited to speak to someone and was hung up on. So I called right back and this time I spoke with someone who told me the special offer was over and they could not help me. So I asked to speak to a supervisor. I was put on hold then he finally came on the line. He didn't even let me say a word to him he just said he can't help me and hung up the phone. Nice way to run a customer-driven business. I will never sail on Carnival again. This will be our 5th cruise with them but will be the last.

My fiance's name was spelled correctly when I spoke to the woman on the phone, but showed up wrong in our booking due to its length (18 letters) and Carnival Cruise Lines charged me 50$ to change it.

Documentation sent to me said I had 65 days before sailing to cancel and get a full refund. I called well before to just change a name, not to cancel. I was told I would be charged a $50 fee which I said would be okay. They called back and said it would be an extra $250. I was upset but they said they would give a $150 voucher to use on the next cruise, which I"m sure they know we wouldn't probably use. Then again they called back and said it would be $500 more! My first quote was for 4 cruises for $2078.80, now it is $2508.80 just to change a name and they said there is nothing they can do about it, really? This is so wrong!

I contacted the carnival rep in early Jan to cruise Feb. 11 on the Carnival Dream. We were booked and I was told that we would be put on a waiting list for early dining. We got to the ship to inquire about getting us in for the early dine time. We are older and do not like late dining. I would have not booked had I not felt like the cruise rep didn't mention that there was a sure thing that we could be accommodated when we got on the cruise. Wrong! Also, we would be chosen one of the first before any one changes their dining. Well, when we got there, the dining area was not accommodating . We asked if we could to get into early dining, they said to wait and we would get something by writing, by following day.

We inquired again. We went to service desk. They told us that when they put you on dining, you book as wait listed. They don't look at that reservation, really? We waited, went back to dining. At that time, the dining manager was there and was very rude. We had requested early dining, even choose your own dining. No room there either, for us. He said there was nothing he could do for us other then come at 6:00 pm every night, and of course, that night was formal. I said, "You want to come here at 6 all dressed up and if you don't have anything for us, I get to go to lido deck in my gown. Seriously!" I said that it was unfair that we had already been on the wait list when we booked, and now your putting us on another list where others that were not on the reservation list go ahead of us.

I said that I never have been talked to like he was talking to me and we were prior cruisers. He said that didn't matter either what we were. I was appalled by his tone. I went to the service desk again to see what they could do, again no help, with early dining either in dining room or pick your own dining. So we ate at the lido deck every day which by the way, needs total improvement. Their choice of food and the temperature of food was cold all the time. The cold meat in the sandwich area was like press meat. Deserts were a lot of pudding type. The cookies were a joke, boxed kind.

The shows were like watching a high school musical. I have seen very elaborate shows before on your cruise line. It seems like you are hiking up the prices and giving poor quality food, service and entertainment. We pay a lot of money to cruise and this has been our 5th cruise on this line. I expected to be treated professionally. I have never been insulted like not being with dining, that I had to choose to eat in the lido deck. This experience turned the tone for our trip on a sour note between my husband and I. I wish there had been a way to get off the boat, because we have! I'm very angry and depressed over this situation. This whole trip was a dream, alright! It was a complete nightmare instead!

We sailed on the Carnival Legend. There was a mechanical problem that delayed our return to port. We had to change our flight schedule. Due to the short turn, our flight change cost $435 per person and we couldn't leave until the next day - which meant a hotel room, car rental, meals, etc. Carnival is refusing to pay any damages beyond "up to $200 per person" for flight changes. Well, they want to pay us $300 for two people - far less than half the cost for the flight change and they refuse to even consider compensation for the hotel, etc., even though the fault rests squarely on Carnival Cruise Lines.

The theme is fun times and I must say it was not for those of us over the age of 40. The theme seemed to be geared toward those that were in there 20's-30's. There was never anything going on in the passage to India room and yet, the diamond room seemed to have a bit of all age groups which became uncomfortable for some. The entertainment other than the Broadway shows seemed to be off which made it difficult to find things to do that did not cost an arm/leg. Some of us would have like it if there was some sort of 40's and over social that allowed us to come together and dance/talk without feeling as if we had to spend money that we no longer had in the casino.

The food in the liddo deck was not up to par and yet when attending the formal dining table 376, the staff and food was great. Upon coming to our cabin late Saturday night, we found several people from our floor standing/sitting outside their room complaining of feeling sick due to a foul smell. When we asked what was going on, we were told to leave and come back later. Where were we supposed to go? It was already after 1 am. Not cool.

The serenity area was always full with the same people day and night. There should be a 4 hour window to allow others to enjoy the area as well we were told that several seats were taken time after time. Yet, we were able to still make the best of the situation.

Having this cruise line in our backyard is great and we would love to bring in a larger group of ladies 8-10 to be exact and want them to have a great experience. I hope things come together so all ages can have fun times with Carnival Cruise fascination. I would go on another cruise. I am hoping this was just a fluke.

In summary, I was tricked into booking a cruise with Carnival Cruises, and when I spoke to a supervisor at Carnival Cruises to attempt to rectify the situation, I was mistreated and not helped at all. In fact, he made things worse. The supervisor went so far as to refuse to give me his last name, or his supervisor to speak with, as an alternative to speaking with him, and he put me down for being unpleasant (in front of the travel agent who I had included into the 3-way phone call).

Earlier this morning, when I called to get information about being a past cruise customer, I specifically told the Carnival Cruise representative, John "Jack" **, that I wanted information only. I would be booking a cruise to attend a wedding that was being arranged by the wedding travel agent. I further explained that our travel agent specifically said, "do not book anything with Carnival. I will book your reservation to make sure you are in the wedding group to receive all the benefits of booking a group". I told Jack that I did not want to book through him, if it would affect our travel agent in anyway. He directly stated that booking with him would be exactly the same as booking through my travel agency, and my travel agent would simply call the 800 number, give my booking number and PIN, and it would be transferred to her as if she booked it herself.

It was completely false. After I paid $500 to Carnival and booked the cruise, Carnival's Group Reservations department told my travel agent the booking could not be transferred to her. Ultimately, my husband had to call a new sales rep at Carnival to get the cruise canceled. Unfortunately, it would take up to 10 days to get my $500 credited back to my bank account. In the meantime, I had to call my travel agent and pay an additional $500 to rebook the cruise through her.

I just traveled on 2/9/12 to Bahamas on Fascination, from Jacksonville, FL, where I live. I went with my friend. We went last year also, and had a blast, with no disappointments. The food on the lido was not as good as it was in the past, but on the flip, the food at dinner and service was wonderful. There was not many options for us in our 40s and 50s to dance, lounge, chat, and socialize. The passage to India didn't have any events like last year, and the diamond lounge was totally geared toward those in the 20s and 30s, and on the last night on our floor riviera, we had a smell on our floor, and people where sitting outside their rooms, waiting.

This was midnight, so we left, because we couldn't go to our room, and came back 1 hour later, and it was fine but inconvenient when you would like to rest and sleep. We love the convenience of traveling from our backyard, but this time it fell short of our last experience unfortunately. Our wait staff and cabin steward were great. They were wonderful, and the shows were great. My hope is that maybe Carnival will consider just making sure it is a fun ship for any age.

We had a great time in the Bahamas January 25 to 30 of 2012. But when we drove out of the handicap parking warehouse on the 30th, there were 3 men directing traffic out of the warehouse into the street. I noticed it was a steep drop-off just outside the warehouse and the 3 men had a leather cushion looking something lying across the trouble spot. I drove out over the leather thing and my rear ground effect on my 2008 Toyota Camry was snatched off in front of them while I drove to a safe place to see the damage. So I grabbed the rear ground effect and placed it in the car and drove home to Douglasville, Ga. I recently got the ground effect repaired, repainted and reinstalled for $350. I have pictures of all the repairs and the receipt. I was sending this email for a claim reimbursement. Who do I need to talk to about this matter? Thanks for your time.

This is the first time that we experience in cruising. We did not know better and booked with Carnival Cruise Lines. When we arrived at Long Beach port, we were denied boarding due to the fact that we did not bring the original documents of my naturalization citizenship. I deliberately did not bring because the staff from the Fun Line specifically told me that it is okay to bring a copy. I called customer service, wrote letters, escalated to upper management and to the credit card department. After 4 months, I am still being denied flatly even though I told them just give me credit so I can go next time. This really makes me angry and I promised myself to continue to fight for the injustice that this Carnival Cruise Lines created. They literally stole my $540 and cost me over $500 airline tickets due to their wrong instructions. Any body out there can help me?

This was my 3rd cruise with Carnival. Two out of three did not go to port of call, so it is consumer beware. I have filed letters of complaint, no resolution. I understand that sometimes things are beyond control, weather is a factor. So when we booked a cruise to a port of call, cost was taken into consideration. A port in the Bahamas is more costly than going to Mexico. We booked from San Diego, CA, flew to New Orleans to go to Key West and then to Freeport and Nassau in the Bahamas. Weather had changed to hurricane Irene when in port in Florida, so when we returned, we had a letter advising us that we were going to Cozumel and Progreso. I do understand and the captain chose these ports instead of cancelling the cruise. Many problems and the ship was in an uproar.

My request was simple. The cost difference in going to these ports was less than the vacation I booked and paid for 5 people and 2 cabins. I asked for a credit for future cruise or credit my card the difference. Carnival refused. I had paid for a credit for a future cruise, I asked for a refund. I wrote numerous letters to CEO, only to have customer care respond. Not sure why they are customer care because complaints are not taken seriously. The cruise was awful. The smell, water leaking from ceilings, a person died on the cruise, food was poorly cooked. It was just not pleasant and caused more stress. So again, I thought the difference in cost was fair. Since service is so bad, we will never do any business Carnival or other carriers again.