Carnival Cruise Lines - Cancellation Policies

I was to ship out on 1/15/2012 at the Carnival Conquest from New Orleans, but I injured my shoulder, and was in severe pain. I did not go due to the pain, and also I was very sick with a cold under a doctor's care. I filed a claim for the $1,879.66 to the vacation protection plan company of Berkely Care that Carnival uses, to handle their claims in California. A few weeks later, I got a notice from Aon Direct Insurance that more information was needed from my doctor. They are just dragging their feet to keep the money longer, by giving me the old runaround. If they do this to all their medical claims, then they can save lots of interest on other people's money. My cousin that did go on the ship came down with Mono. I guess they would rather you go sick, and infect other people, than to refund your money.

I had to cancel a trip due to medical reason. I gave proof but didn't get my refund as I was promised. I have to go to a lawyer to sue. They will pay a lot more. I'm just biding my time. My attorney will contact you and the lawyers.

I have been on several Carnival cruises in the past and have had a great cruise each time. This time, I booked and thought all was well. On the 20th of Sept., I received the email from them, telling me how excited we must be and to be sure to bring all the proper documentation. All was right with the world when our traveling companions happened to realize that they had not received an email to pay their final payment. They asked if we had received ours. I said that our payment was supposed to be automatic. He called and found that both of us had been cancelled, so he got his reinstated.

I called and they said they had sent me three emails about the second payment. That is my business email account. I read everything, even the spam in that box. Those emails did not come in. The woman kept saying I did not respond and I was cancelled. I kept saying they did not come. And as of two weeks ago, they thought we were still booked while she said we were long since cancelled. I asked to speak to her supervisor. It was the middle of the night and she said he was not on duty. I asked her who was supervising her. She said some other title. I said I wanted to speak to that person. The next time she came on, she said he was trying to reinstate my reservations.

I live in upstate NY and we are under a state of emergency with flooding. My work is under 43 inches of water and I am on the business recovery team. I have been asked to stay and help recover in excess of 1000 people. I purchased the insurance. I was told that my reason for canceling was not sufficient for a refund. Carnival Cruise insurance is worthless and the people are rude. It now takes 10 days for me to get back the taxes I paid that they could not hold. When I paid with my debit card, they did not wait ten days to take the money. What a nice honeymoon for my new bride!

My family and I (total 6 adults and one teenager) were scheduled to leave NYC for a Carnival cruise to the Bahamas, leaving out of Port Carnival near Orlando, Florida on August 28.

Unfortunately, we could not leave NYC due to Hurricane Irene as all the major airports were closed, even Newark, upstate NY airports and PA airports. We could not leave to catch the cruise. Carnival would not reimburse the amount and/or give us a voucher.

I booked and paid for a cruise on the Carnival Glory, criuse was to leave on 7/03/04. I booked criuse on 06/29/04 a.m., that evening my wife was hit by a car. She received numerous injuries, to include a shatttered ankle, recieved staples to side of head to close wound, & other numerous cuts & abrasions. I called Carnival to receive a refund and was told it has to go before a review committee. I called Carnival reservations on 07/02/04 to see if cabin was sold. I was told ship was fully sold out, so I can safely assume that my cabin was resold.

I am horribly disappointed by this whole experience and I feel cheated. Do they not have an obligation to send a bill or reminder of a balance due? It seems to me that they take advantage of people by advertising low fares that are good several months later and then count on consumers to forget therefore forfeting all money paid.

A party of five which included my mom was scheduled for a cruise on Carnival Cruise Line. Weeks before our departure our mom took sick. She was admitted at Downstate Medical Center and was diagnosed with multiple problems including hypertension and diverticulitis. Also deep venous thrombus of the left leg. I explained all of the above to the travel agent who booked us with the cruise line and Carnival Cruise Line itself.

I was told I cannot get back a refund due to Carnival Cruise line policy. Also, I explained the situation to Continental Airline. We had reservations with the Airline traveling from Newark to Puerto Rico. When I spoke to Mr. Khan, I was told to present proof of my mother's medical condition before they can issue to us credit. When I did send the necesary paperwork I was told there is nothing they can do, therefor we lose out on everything.

Damage Resulting: It's over $6,000 that is out of our hands.

We were booked on the Imagination (Carnival) for a cruise on November 3 to November 8, 2002. (6 people, 3 cabins). A hurricane formed in the Gulf several days prior to our scheduled departure and we asked Carnival to allow us to change the dates of our cruise to avoid the storm. They said we could not change dates without losing the money we paid.

The storm was so bad we were unable to port in Grand Cayman and finally ported in Ocho Rios 7 hours late and were only there 3 hours. I complained immediately upon our return and didn't have a response until recently. I received letters dated December 2, 2001, April 17, 2002 and April 24, 2002 within a week of each other - form letters not addressing my complaint at all and offering a 10% discount on my next cruise. I want a complete refund, to be rebooked at their expense or, at the very least, to be refunded for port charges for ports we never went to.

I paid over $5,000.00 for this trip (we took our parents for their birthdays) and we didn't get to go anywhere. I feel that we were held hostage on a ship for 5 days. The weather was horrible, the ship rocked and rolled so violently that almost everyone on the ship was sick. I feel that we were defrauded by Carnival - we paid to go to Grand Cayman and Jamaica and didn't. We paid port charges for ports we didn't go in to. I feel they could have allowed us to change the dates of our cruise to avoid the storm.

Very traumatizing. My friend and I are foster parents and left behind 16 children we either put in respite care or our husbands watched on a weeks vacation and yet we were told they had no room for us?

We reserved a cruise for four people on Carnival. One of the people had to cancel so my travel agent contacted Carnival who advised her they would process a refund of her deposit of $250. About 1-2 weeks after the request for the refund was supposedly processed we added an additional person to our reservation, making it a group of four again.

The travel agent again asked about the initial refund and was advised it had been processed and a quote was given to add the 4th person and our balance was paid in full. After we returned from our vacation I was contacted by my travel agent who advised me that Carnival never processed the refund as they said they had, they just applied the balance to the 4th person's account and used it towards her trip. They even confirmed that their notes show they would process the refund, the amount the "new" 4th person was quoted and that at the time of the quote the initial refund had already been processed.

They are now refusing to refund the initial deposit made by the person who had to cancel and also saying that the remaining 3 were actually quoted too low and should have paid more! Carnival is refusing to stand behind their employee's error and honor the initial refund and the price they quoted to add a new person to the reservation. Ms K has reviewed the account and agrees that we were told a refund was processed (which it wasn't) and that when the 4th person was added we were given a quote that should not have included the initial deposit that should have already been processed. Our experience with Carnival Cruise Line's customer service has been the worst I've ever seen.

Booked a 7 day cruise through Gateway To Travel travel agent on Carnival Cruise Lines from 3/6/99 to 3/13/99. Our original flight was to leave Burlington, Vermont at 6:55am to arrive in NY at 8:29am.

Well, our flight out of Burlington did not leave til 9:20am due to a plane malfunction. US Air had to call a mechanic in, who was an hour away. We tried to change our flight to get into Miami to board the boat by 4:00pm. US Air could not get us into Miami in time. They flew us to Orlando to spend the night & on Sun 3/7, flew us from Orlando to San Juan, Puerto Rico, which was our first Port of Call. We did not board the M/S Imagination until 6:45pm Mon. 3/8/99.

Carnival Cruise Lines gave us a certificate with a 20% discount towards our next cruise, but it had to be used within 18 months. I wrote to Carnival giving them the certificate back & asking for a 20% discount off the cruise I just took because it was a once in a lifetime cruise for me and when I spent the $1204 for the cruise, it included my airfare. It was a package deal.

It sounds reasonable to us. Even if it is not legally required to do so, Carnival should cough up the discount. Why are all the cruise companies turning into Scrooge lately? Are they trying to mimic the callousness of their airborne cousins, the airlines?