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Car Trawler

Gilles of TAHITI, French Polynesia January 5, 2010

Unfortunately my credit card was stolen one week before my trip to LAX. So I cannot use the car already booking by Car Trawler. Car trawler charged me for US 419.74. Ps: Police report with evidence on theft.

Daniel of Utrecht, OTHER April 23, 2009

I hired a car through CarTrawler in Kemer, Turkey. The rental was prepaid, payment was done via credit card. Upon arrival in Turkey, the rental firm asked to pay the full sum plus an extra pick-up charge that was not communicated by CarTrawler. I filed an issue with Cartrawler to get a refund of the rental sum which was paid double, once to Cartrawler and again in Turkey. Cartrawler did not respond to the real issue; the double payment The mailed about the extra charge only; which is a side affair. After that no communication from Cartrawler; all mail's I sent were not responded to. Some 100 euro loss.

Terrel of Klamath Falls, OR April 1, 2009

Terrel of Klamath Falls OR (04/01/09)
My husband and I rented a car through their internet site 10/08. I never received a voucher, but they charged me. It has taken approx 15 emails over 4 months, (they are unreachable by phone) and pressure from the attorney general of Oregon, to finally receive my money back. I would like Consumer Reports to consider this information when they next review car rental companies. There are numerous complaints about this company on line, but I was unaware of their history or practices.

In the delay of returning my original money, charged in GBP, I have ultimately lost 54.80 as the exchange rate changed. My complaint is that in keeping even a portion of my money (83 on a charge of 783 for 3 months), I have lost money and they have used it over that period of time. If they do this to numerous consumers, they make fantastic amounts of money by simply being extremely unreachable and unhelpful. Most consumers would simply give up and let them keep their 50-100.

This is where I think their business practices are subject to review. They function with impunity in the internet world, and the consumer who deals with them is forced to do so by internet emails, which are denied or ignored. How often does this occur, and how much money do they keep, simply because consumers really have no avenue for redress. Thank you for your interest in these consumer matters.

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