They charge hidden fees. In August, I booked my vacation to Jamaica with Bookit. The week before I was leaving, I found out that I had to pay $70.00 a day per child when I got to the resort. This was a total of $700.00 that I had to pay. They told me everything was included in my vacation, but then turned around and said that there was nothing that they could do, and I had to pay it. They wouldn't even try to compensate me for their mistake.
Consumer Complaints & Reviews
I booked my anniversary vacation with Bookit.com to the Atlantis Bahamas with the package that they promised, which is a free Atlantis Experience Pass with the vacation. The Atlantis Experience pass included: dolphin interaction, sushi and sake tasting at the Nobu, passes to the AURA nightclub and golf tee time. Upon my arrival at the Atlantic Coral Tower in the Bahamas, the front desk refused to process us for the Atlantis Experience. They instructed us that Bookit.com did not include it in the package. I called the Bookit agent. Troy expressed his apologies and said we would be compensated when we return home. Upon my return to New York, I contacted the Bookit.com office and have left numerous messages. It has been 12 days and no personnel from Bookit.com has returned my call.
I was traveling from the UK, where I live, to meet my friends from Canada. We were set to meet in Dominican Republic. We all used the same booking agent (David **) for the hotel booking, and our bookings noted that we wanted our rooms to be close together if possible. When I arrived (after traveling on my own from England), my hotel had absolutely no record of my friends' bookings. It turned out that BookIt.com (and Mr. **) had booked us all in completely different hotels! Despite dozens of emails and calls by me to BookIt.com, I have received no apology and no offer of compensation.
We booked hotel and airline reservations including seating through the BookIt.com website on March 4, 2011. The flight arrangements called for us to have to connecting flights for our travel to Las Vegas and the return flight. We wanted to obtain VIP check-in, and thus, the following week, I called the hotel in Las Vegas. They informed me that the reservation had not been sent to them by BookIt.com. This happened two additional times, and I finally reached a supervisor at the hotel, who contacted BookIt.com and found my reservation. This effort took over two hours combined time between BookIt.com and the hotel.
The day before the flight, when we went online to get our boarding passes, we discovered BookIt.com never requested any seat assignments from the airlines. At this point, we checked with the airlines online and could not find two empty seats together. We called BookIt.com and it was only after many calls and finally reaching a supervisor that they informed us we could get two seats together for the first flight segment if we paid for an upgrade. We were assured that they would make a note in our reservation and we would be able to get seats together for the connecting flight and both return segments when we went to the airport.
We arrived at the airport at 5 am for a 7:30 flight in hopes of getting our seats together for all the remaining segments. We found that we had to pay additional money for the connecting flight and they could not guarantee seats together for our return flight. We had to interrupt our vacation and call the airlines the day before our return, get a supervisor, and pay for a third upgrade. We attempted to resolve this matter with BookIt.com; however, they refused to accept responsibility and finally offered us to cover the cost of the upgrades and give us a $100 credit for another booking, but only if we signed a statement not to tell anyone about our experience.
BookIt.com tried to tell us various stories including that we could not have booked seats on their website. It was the airlines' fault and seats are not guaranteed. We feel strongly that everyone should know about our experience and that we have refused their offer and are posting our experience. Never use BookIt.com or if you do, beware, for you will likely have problems. We have found similar stories on the internet and are sorry we did not take the time to make the search before we booked our vacation.
We booked hotel and airline reservations including seating through the BookIt.com website on March 4, 2011. The flight arrangements called for us to have connecting flights for our travel to Las Vegas and the return flight. We wanted to obtain VIP check-in and thus, the following week I called the hotel in Las Vegas. They informed me that the reservation had not been sent to them by BookIt.com. This happened two additional times and I finally reached a supervisor at the hotel, who contacted BookIt.com and found my reservation. This effort took over two hours combined time between BookIt.com and the hotel.
The day before the flight when we went online to get our boarding passes, we discovered BookIt.com never requested any seat assignments from the airlines. At this point we checked with the airlines online and could not find two empty seats together. We called BookIt.com and only after many calls and finally reaching a supervisor they informed us we could get two seats together for the first flight segment if we paid for an upgrade. We were assured that they would make a note in our reservation and we would be able to get seats together for the connecting flight and both return segments when we went to the airport. We arrived at the airport at 5 am for a 7:30 flight in hopes of getting our seats together for all the remaining segments. We found we had to pay additional money for the connecting flight and they could not guarantee seats together for our return flight. We had to interrupt our vacation and call the airlines the day before our return, get a supervisor and pay for a third upgrade.
We attempted to resolve this matter with BookIt.com; however, they refused to accept responsibility and finally offered us to cover the cost of the upgrades and give us a $100 credit for another booking but only if we signed a statement not to tell anyone about our experience. BookIt.com tried to tell us various stories including that we could not have booked seats on their website, it was the airlines' fault and seats are not guaranteed. We feel strongly that everyone should know about our experience and that we have refused their offer and are posting our experience. Never use BookIt.com or if you do, beware for you will likely have problems. We have found similar stories on the Internet and are sorry we did not take the time to make the search before we booked our vacation.
I purchased in March, 2010 a vacation to Las vegas through bookit.com, and they also had an add for some meal tickets that sound very attractive, and that we're suppose to have all the participant restaurants inside Caesars Palace, the hotel where I was going to stay during my vacation. Because it was my first time visiting Las Vegas, I decided to buy the Mela tickets also, but I had a very unpleasant experience. When I got to Caesar Palace I went to the store from where I had to redeem my meal tickets. I received my card that covered four persons for three days meals. I got the flyer with the restaurants that accepted the card, and the first restaurant was Planet Hollywood, right next to the store. Me and my family went inside, had breakfast and after that, decided to take a look on the flyer.
To my surprise, none of the other restaurants were inside Caesars Palace. I panicked first but then I said, we will try to find them. And we did, but we had really hard time in finding them, and besides that, the one that we found were fast food, not restaurants. That is not the way I wanted my vacation, so I decided not to use the card anymore, hopping I will receive some refund. They do have in their terms specified that these are nonrefundable, but it doesn't seem fair to pay for something that you did not use. I tried to resolve this matter amicably, but I have no success. I agree to pay for that one meal that we had, and they can charge me a cancellation fee, how much they think necessarily. I would probably agree to pay one ticket from the four, but this is just a rip off (what they do). Now, besides having to pay for something that I didn't use, I also have to pay interest because I paid with a credit card and I try to solve this problem since March. The economic result is the fact that I have to pay $680.00 instead of paying for a four-person breakfast.
I booked a hotel and flight to Punta Cana, DR for Monday November 23, 2009 until Friday November 27, 2009. On that Monday the day of our flight me and my friend missed our flight due to mis communication with the airport, who had us in Terminal A when we should have been in Terminal C. We made it to Terminal C with 20 minutes before the Flight would depart and was not allowed to get on the plane. Continential Airlines advised us that the next flight will leave on Thursday and we can take the flight then.
We calledl Bookit.com to get confirmation to change the dates. One of operators stated to us that if the airlines had seats available for the flight they will contact the Majestic Hotel to change the dates of stay. I contacted Continential Airlines by phone and they stated that they would gladly changed our flights but our return date would be two days later because there were no more seats available on the returning flights from Punta Cana, DR on Monday November 30 nor December 1, 2009. The only returning flights they had available were on the 2nd of December.
At this time Bookit.com was notified by phone and I advised telephone represenative that me and my friend would have to stay two more nights because there were no more flights available. The represenative on the phone stated that there would be no charge for the extra two nights.
I immediately contacted Continential airlines by phone and confirmed the dates of November 26, 2009 to December 2, 2009. Bookit.com was then notified once again by phone and we advised you all that the flight arrangements have been taken care of and will there be any extra charge for the two night. [Their] employee stated no there will not be any extra charge and I will update booking. As a result of this it has caused me to be in debt with my other bills and unecessary stress.
