Bookable Holidays

We booked a holiday with Bookable Holidays for one week 5th September 2008 to Crete. The last day of our holiday we heard from the news on TV that our airline XL had crashed. We had to pay 686 to Monarch airline to get home. We informed ATOL and after seven months they declined our claim and said that Bookable Holidays booked the flight on our behalf so they should be liable for the claim and recompensate us.I contacted Bookable holidays by email and post requesting the refund of our airfare. But they have not even replied.

I booked a holiday with Bookable holidays last year in early May 2008. You were the supplier of the holiday. The reference given to us was D124466D. It was for 10 people travelling to Andorra on 28/12/08. We were departing from Gatwick at 05.05 on flight number MYT413 flying to Gerona, returning 4/1/09 at 09.05 from Gerona to Gatwick on flight number MYT414. I will attach several documents regarding our correspondence with Bookable and the continuous problems we had with them right up to the day before departure.

We have clearly made our thoughts known and they have clearly blamed you for the problems. But this does not alter the fact that someone somewhere needs to take full responsibility for the grief and stress that we were put under trying to get our tickets, find out our flights, including time and destination as well as supplying us with the correct information for our holiday which we were not.

We knew of no flight alterations until approximately 6pm on the 27th December (less then 12 hours before our due flight time) and that was only because we asked someone to confirm our baggage allowance as we had no prior knowledge of that either. As we had booked our transfer to the airport several weeks before hand and the office that we had booked with had closed at 5pm on the 27th, we were unable to alter our transfer time and so we arrived at the airport over 5 hours before departure which was completely unneccessary and a complete waste of time as our tickets were not even there as we were promised. The clerk (abrupt clerk) had to print them off from the computer (much to her annoyance). Upon arrival at hotel was shown rooms which clearly were not what we had booked. We were then informed by reception what do you expect when you book so late. Seven months before our holiday I do not class as a late booking.

We arrived hours before our flight. Had no tickets or vouchers for goods and services that we had paid for. Was given wrong room (single instead of double)and they are clearly in breach of contract