Blue Bay Club

I recently contacted RCI to see how many points I needed to transfer from my Blue Bay account to them for flights to SXM for four people. They said I needed 350K points to pay for the entire cost of the flights. I stated that my past experience with RCI was that I couldn't pay for the entire cost of my flight with points. Only 60K could be used to book flights (which only covers about $400-500). The rep said he had never heard of this and assured me that for four tickets (total cost $3,289) it would cost me 350K points. Ironically you can only transfer 240K points in any given year without a charge of $175 through Blue Bay or have another 240K points transferred the following year for no charge but RCI will then charge you a $125 fee to borrow from the 2013 year.

This whole thing is very frustrating and is a big rip off. I have yet to book my flights as it takes 48 hours to get points transferred from Blue Bay to RCI but I have a feeling that the 480K points I called today to transfer could not be used for the whole cost of my flights. I will keep all posted in the next few days to let you know the outcome.

I got ripped off on a timeshare with RCI points paid 25,000 USD for 6 weeks and 8,400,000 RCI points. This was good for flights for $49.00 and points would take care of the rest, which it did for several flits. Then I was told that I could not use over 60,000 points from now on. After many calls to Bluebay and RCI, neither would talk to me again so that is where I stand. 60,000 a year, I could never use them. I am 74 yrs so I would have to live to about 200 yrs to use them. Good luck to everyone that fell for this, and one day maybe some one will fix this ripoff.

We purchased at Blue Bay and got ripped off. We have spent over $23,000 and got 5.8 million points. We will never live to use all of our points. We can never use our points because there is never any availability. Now they tell us that we owe $499 per year for an all-inclusive fee. Premier Services would not transfer points unless we paid the all-inclusive fee.

What a ripoff! Nowhere in the contract it says we have to pay the fee before we transfer points. Premier has us over-the-barrel with their lies and bait-and-switch methods. I wish we would have not spent a dime in Cancun at Blue Bay. They were so misleading. When it sounds too good to be true it is. My husband and I want to be involved in a class action lawsuit. It is time they got what they deserved.

I purchased 3.5 million points in 2006 to use to purchase airline tickets. Big sign reading: $49 air fares unlimited for life. This is the reason I purchased. Now I am not only stuck still making the $400/month payments, they just this month sent me a bill for $499 for so-called "annual fee." Never heard of it before.

I bought 1,400.000.00 points expecting to use them for air travel. I was happy to do this as all my relatives live in other countries and this would enable me too fly and see them. I had at the time 2 weeks time share and also time share in South Africa so I definitely did not buy these points for accommodation, the sole purpose was for airline tickets.

Now I am told I can only use 60,000 points a year which is useless to me and today I got a phone call to say they are sending my account to collections. I had previously called them to say joining the new club was of no benefit and I certainly was not forking out any more money. I told them they could keep the remainder of my points as they had broken a contract and did not expect to hear any more from them. They have a big problem and need to sort it out to the benefit of there customers. while it sounded good it was obviously a rip off.

On December 11, 2007, I and friends traveled to Cancun, Mexico. We stayed at Blue Bay Resort and while there, purchased a time share package at the cost of $25,000 (each paying $12,500 US) and each receiving 2.5 million points to used over a period of 25 years plus 1,000 nights of lodging within the Blue Bay family (Attachment A-Membership Subscription Contract Blue Bay Premier). In addition, I traded a TrendWest timeshare property valued at $12,500 toward the purchase price (Attachment B-Equity Exchange Agreement and Attachment C-Letter and Info from Resort Property Marketing Intl). Additionally, we were each charged $400 in legal fees. We were both present at time of presentation and sale.

As previous time share owners, we questioned both the sales person and his manager, Danny, to make sure that we understood all information. We asked specific questions about fees and hidden costs. At the time of purchase, were told several things that were later found to be false. Most importantly, we were never told that this was a third party contract with RCI that could be changed at their will. Now we find a more important truth. Blue Bay is a shell company for RCI. We would never have purchased an RCI timeshare.

The untruths are many. First, we were told that we could fly anywhere in the world for only $49 and points. With over 2 million points, that was no problem. We were given many examples of this $49 travel throughout their office. This is the main reason that I purchased this package. I wanted a method of affordable travel throughout the next 25 years. [Note: At the time of presentation, this was a verbal statement but was confirmed in the email from Blue Bay customer service, dated Aug 6, 2008 (Attachment I).] In reality, we found out that the plane ticket would cost $49 + Points + cash. The cash to be paid varied for each ticket. We were to pay all monies over the first $250 of a retail ticket. It was less expensive to go online and just buy a ticketwithout points or their fee.

Secondly, we were told that we had 25 years to use our points or we could use them all at one time and with no additional fees. Because of our ages, this was important. (Please see Attachment C and D). At no time were we advised about additional fees. Also please see Attachment E showing change in policy from RCI, dated Sept 5, 2008. In reality, this was changed in January 2008 so that only a certain number of points could be used per year (making plane travel and accommodations in one year impossible). With this change, we could never use our points because it would take over 40 years to use all of these restricted points.

Lastly, we were also told that we cold access RCI online 24/7 to help with vacation planning. In reality, because of changes, vacations must be planned without benefit of descriptions/pictures/the ability to compare properties and with their customer service in Mexico which comes with inherent language difficulties. Please see Attachment F-RCI and Attachment G-Blue Bay. We were told from an RCI salesperson, Alex, and RCI technical person, Martha, that "RCI terminated this feature the previous week" for Blue Bay members, "per contract changes".

In summation, had we known that this was an RCI contract over which we would have no say in all of their changes, we would NEVER have purchased this product. We were never informed that this was a third party contract. Please note the RCI Participation Agreement, Attachment I. We were told that this form allowed additional owners (i.e., our children) to use our points. They asked us to fill out and initial their names. In later negotiations with VISA, Blue Bay told VISA that this was part of our contract and informed us about RCI involvement. This was certainly news to us.

We began contact with Blue Bay via email on Feb 29, 2008 (from Elaine) following unreturned phone calls. A second email was sent March 3 (see attachment H). Neither was acknowledged. Mrs. Haywood tried to use points for air travel and accommodations. I tried to book a cruise and air travel. Nothing was possible due to limited points and the changes in policy. Finally, in July, I contacted VISA to stop the payment on monthly charges and to invoke their help since they usually protect their customers from fraud. I sent them the contract and all pertinent data. In August they told me that I must write a letter of cancellation to Blue Bay. I did so immediately on August 1. In September, VISA returned all monies.

On Aug 6, 2008, I received an email from Blue Bay addressing these concerns and confirming that changes had occurred per changes with RCI. Please note Attachment I. At that time they noted the back of the Participation Agreement, Attachment N. as part of the contract. What? This was never mentioned or discussed in the sales presentation. The Blue Bay representative wrote to VISA (attachment L and M) and keyed on this Participation document.

In November, VISA overturned their earlier decision and decided to return all monies to Blue Bay for all monthly payments. In January, they returned the original down payment to Blue Bay as well. The reason for VISA's reversal, they told me, was because there was a contract involved. [My friends] followed a similar path with their VISA. The monies for their monthly payments have been returned at the time of this writing. They did not receive a refund for the down payment amount of $6,250.

Blue Bay recently contacted me and offered a new plan if I would only fly down for the explanation. There is no flight possibility, no 2.5 million points, and certainly not 1,000 nights of accommodations within the Blue Bay family. To date, this entire mess is being guided by one of the leading contract attorneys in the Washington DC area and we are looking into a counterpart in Mexico. We have filed complaints with the Federal Trade Commission and the Commerce Dept US.

Blue Bay's counsel spoke with my attorney and he is amazed that anyone would carry the complaint forward. "People usually just drop all charges." I do not plan to drop this charge. They have stolen my money and RCI or Blue Bay or whoever they are should not be allowed to conduct business in this bait and switch mode. We have contacted you as another way to fight this unethical company. I have lost $12,500 + $400/legal fees + 12,500 for traded time shaqre.

We also bought times shares from the Bluebay group, premier original resorts, and are experencing the same problems with the resort and with RCI. We have almost 7 million points that are now useless, and eight weeks we will never use or rent. And to sign a new contract we have to pay more money todo it! I feel like we have been cheated, but there is some hope, a new web site that is deicated to providing information that may help resolve this issue. Inside information on just how they scamed us, from past and present employees. Even a copy of the sales training manuel located at premier-originalresorts.

We have basicly lost 25,000 dollars, there are about 4000 members that have lost money also. Plus the money we paid RCI. The resort has done bussiness in the US, all our payment are made to a US bank. Physical damage I am so mental stressed because of this I cant eat and I sleep little over being cheated and losing so much money.

My husband and I purchased a timeshare in Blue Bay Resort. We were promised that all our points can be used for airfare, hotel rooms etc. We have over 5 million points, and we just found out RCI are no longer allowing us to use more than 60000 points for airfare. We feel taken advantaged of from both the resort and RCI. I dont know where or who to go to for help. The resort surely isn't doing anything about it.

In 2005 we purchased a timeshare from The Premier Blue Bay in Cancun, Mexico. The Blue Bay Club has not lived up to the contract. We are supposed to be able to use our points to get airfare for our vacations and now find out that we are now limited to 60,000 points, for points partners per year. This is nothing, (does not even get one of us to Mexico) we will never be able to use up our points. We do not understand how RCI and the Blue Bay Club can get away with this.

Another issue That I would like to bring up is a contract that we paid $299.00 for that would have given us the opportunity to rent out our 2 bedroom unit each year for our lifetime membership. It was never used, another ripoff and scam. They have out $299 and we have nothing. They say they are no longer doing this and refuse to give us our money back. They tell us that we should rent out our unused rooms on EBAY! I don't think so, I paid $299 for the Blue Bay club to rent the rooms!

We traded in 2 time share weeks, one in Virginia and another in Florida plus thousands of dollars, we are still paying on our loan, for our 25 weeks and 3 million points. We are unable to fully utilize our purchase because of a breach of contract by RCI and The Blue Bay Club. With the 60,000 point restriction we will never be able to use up all the points we purchased. We also understand that this restriction is only for the Blue Bay Club and Temptations resorts, Why? We are interested in pursueing any and all organized actions against all parties involved. Class action lawsuit perhaps? Thankyou for your support.

I visited Blue Bay Cancun back in July 2007 and purchased a timeshare/vacation club through the resort. The major selling point of this timeshare was the over 8 million RCI points which would allow me access to the RCI points partner system (including airfare, car rental, etc.).

I was informed that the policy was changed and that I would only be allowed to exchange up to a maximum of 60,000 points per year towards the Points Partners. My plan was to use those points to purchase airfare for my vacations, in addition to the accommodations.

Since my contract is for 25 years, there is no way I will be able to use all my points. This restriction is only for Blue Bay owners. This is extremely unfair and the restriction is not consistent with my contract. I feel that I am owned a refund since the rules to my contract were broken.

We called RCI to book with our points and were told that we could only use 60,000 points. I of course argued with RCI and thats when they told us about the restrictions. I was also told that they put these restrictions on us because blue bay members were using to many points. So we ended up going on line and paying for our stay in Canada by calling the Sheraton and making the reservations with them ourselves.

I was not about to pay RCI for this after what they told me. We have been making our payments so they can not say that we breached our end of the contract. But we have called blue bay many times and are told the same as everyone else that they are working on it. That has been for 2 months now. We talk to RCI and they say that they put these restrictions on blue bay members as of June 11, 08. Also they said that they can change the way things are done if they wish because it is stated in there contract in small writing that they can change the way things are done if they wish with out any notice to the members.

I have told both blue bay and RCI that they have breached their end of the contract and that if they don't fix this very shortley that I was going to find me an Attorney and they would have to speak to either him or her. So we now have 5.6 million points and we will never use them in our life time. I feel that RCI and blue bay has taken advantage of not only my family but many, many other people and are sitting back and laughing at us as they keep collecting the money and running to the bank. I have been speaking to some local lawyers and they give me a little advice but this isn't something they do.I have been told to file a complaint with the U.S. Attorney consumers affairs office and hopefully if other people do the same maybe we can get some kind of justice for this.

I am more than willing to give them all my points back in exchange for the money I have paid to them and still paying since I can not breach the contract because they will use this against me when I file my claim. I have paid in over 15,000.00 so far and still owe another 5000.00 for the 5.6 million points we bought. I can now not take my family on vacation. Where if I could use my points as I stated it would have cost me 2196.00 for a wk of fun with my family. That is a big difference in wether or not I can take a trip with them. This is the main reason why we purchased these points so we can enjoy vacations and take our family with us.

I purchased a timeshare from Blue Bay Getaway in July 2007 which allowed us to use our points purchased in the RCI Points Partner Program. This was our primary incentive for the purchase. We attempted to book a flight to Mexioo in June of this year and we were informed that a points restriction had been enforced and we could only use 60,000 points per year. A flight to Mexioo was at that time 75,000 points. So Basically we paid $8,000 for points that we will reap no benefit from.

I have contacted Blue Bay and RCI. Blue Bay contends that this is not a breach of my contract and I beg to differ since they failed to disclose that RCI had the right to restrict the points usage. RCI contends that the contract that they have with Blue Bay states that they can restrict the points at their leisure basically. I have also filed a complaint with the Better Business Bureau. Where do I go from here? I am contemplating hiring an attorney to handle this issue.

I have lost $8,000 because I can not use the points for the purpose intended.

I went on a vacation to cancun mex at blue bay getaway.second day i was invited to a time share meeting.the representative was very new and most of what was discussed was with a manager.i was told by the manager that the cost of this time share would be repaid by not staying at that resort simly by contacting them that i was not going to stay at that resort for the 2 weeks and every year i would recieve a check for 500 dollars each week i did not go to that resort.

i todl him i had no intention of going back to mexico for a long time.what he did not tell me is that the money is not gauranteed and i had to pay an additional 299 to sell my room.how can i know which room is mine?manager told me that plane flights would be 79 dollars anywhere,great deal.i did not hear from anyone for 4 months.finally i had recieved contact with someone from blue bay and found out about the fees.being suspicious i tried to plan a vacation with rci.finding out that plane flights had to be converted into points and that the flights are more points than the vacation itself i requested to cancell my memebership and get back the 8 thousand dollars that i had spent.

i talked to a representative in customer affair and i was told that it would be taken care of and it takes about 3 weeks. since then i recieved 3 letters confirming the cancellation. i made a second phone call to see why am i getting letters and not the money.the peson i spoke with said it was on it's way.when the third letter came to tell me i was no longer a member,i called again.the person was very rude and told me there is no money coming and that has to come from blue bay.she admited that this happens to a lot of people and that it was a scam. i am out 8ooo dollars and neither rci or blue bay want to give me back anything for the lies and basically theft.