Blue Oval Car Rental

I rented a car through ACE car rental from January 25th through January 29th. On January 25th, I was told ACE had to secure a $300 deposit on my credit card but when I went to return the car, I found that they had actually charged my credit card $300.00 instead of placing a hold for that amount. On February 8th, I was refunded in the amount of $300.00 by Beverly Hills rental car company (BHRC). Then on February 17th, BHRC issued an additional refund of $300.00, but then must have realized they credited back too much so again charged me $300.00 on the same day. I was then again charged $300.00 on February 26th by BHRC. This caused me to be over my limit and I was charged an additional $20.00.

I spoke to Cindy on Wednesday, March 9th and was told my refund for the Feb. 26th charge was refunded as of Mar. 8th. Cindy stated she had confirmed the glitch in Blue Oval and BHRC billing system is what caused these multiple billings, but that this issue had been resolved and I should not incur any further charges. Well, on Saturday Mar.12, 4 days after speaking with Cindy, I was charged again $300.00 by Blue Oval. So I called today, Mar. 1 and spoke to Cindy and she stated that I needed to dispute the charge with my credit card company and that would resolve this issue. When I told her that a chargeback would only refund this incorrect charge and it would not resolve the multiple billing issue, she stated that it would?

She repeatedly stated that the issue did not reside on Blue Oval's end, blaming this "system glitch" on their outside billing vendor. I asked for the phone number to that outside billing vendor and was told that she "didn't have their number because Blue Oval is switching providers due to the system glitch errors". Ummm, if they were originally your service provider, then you have their contact information, correct?

I just want to stop being billed for a "deposit" for a car rental agreement from January. What is this company doing to ensure this will stop and customers will not continue to be billed? This is not my credit card company's issue to deal with. Someone needs to answer these questions or will soon be faced with litigation. Can someone please contact me so that I can be reassured that the $300.00 owed to me will be refunded in a timely manner and that this reoccurring charge will stop. The charge amount for the rental is correct for the rental period (1/25-1/29), but why was this charged before the car was returned on 1/27/11?

We rented a car from Ace Car Rental near the airport in San Diego, CA on September 18, 2010. Blue Oval is the holding company for Ace, apparently. We returned the car on September 19, 2010 and paid a charge of $43.94. When we rented the car, I was told they were putting a hold on my credit card of $250.00 to be released when we returned the car. When we returned the car, they told us the released credit should appear in no more than 10 days on my card. When 10 days passed, I checked my card and did not find a credit. I called Blue Oval and was told that I should have been told 10 business days. So I waited and watched for the credit.

Her name is Daisy and her phone is **. I have spoken with her on several occasions now and each time, she swears after checking with accounting the processing has been done. After this last call, she was exasperated and said "We've tried three times now. There is nothing more I can do for you. You will have to dispute this with your credit card company and have them correct the problem". For other information, she had given me a reference number of **.

I rented a car for $85.31 in Long Beach and was charged $250 for a deposit which was never refunded on the credit card. I left phone messages for Emily who never called back. This operation is runaround central. I had to dispute with the cc company and wasted lots of hours! Don't rent from Ace aka Blue Oval.

I have the same issue with my deposit. My credit card was charged for both the $250 deposit and the rental charge for the car. Even though the agent assured me that the deposit would be refunded, it never was. I made numerous attempts to contact the company and none of my calls were answered. I left messages, but none of those were returned. I am currently disputing the charge through my credit card company since Blue Oval will not return my calls. With these many people having this issue, how is it possible that they can have an A+ rating from the BBB?

Okay, this was the only business where I actually teared up when talking to customer service. I admit, they are cheap, but reliable? No. Trustworthy? No. In the end, their cheap prices are not worth the trouble you go have to go through with all the inconsistency, awful customer service and lies! I rented the car for 3 days starting on August 13th. I finally finished "dealing" with them and their mistake on the amount charged today (September 10th). It's still not over yet either. I'm waiting to see if they'll really pull through with the refund they finally promised me 3 weeks ago (will be charged back onto my account)!

Here is the situation: My sister and I both rented a car from them (separate reservation numbers and separate pickup times). My sister got her car right on time at around 4PM (around $96). We were to leave at 7:30PM to Las Vegas with our other family members. When my brother came to pick his up (RSVP time at 6), they did not have a car waiting for him. They didn't even notify him ahead of time that they had no car. What did they do? Two options: They'll apologize and we'll deal with the consequences. Option 2, they had another branch with a car that was 15-20 minutes away. That branch closes at 6:30 (it was already 6:15PM at this time). They told us if we made it there, we would get the car. But the employee over there wasn't going to wait for us since he wanted to leave at 6:30PM even though it was their fault in the first place! This was during rush hour traffic!

In the end, my brother had to find another rental place last minute that: Had mid-sized cars left, opened on Sunday, weren't closed at the time. Finally, at 7:15PM (remember, we were supposed to leave at 7:30PM), he found a car for double the price. Since there's nothing else he could do and we needed a car. We were required to return the car by 5PM Sunday (the time they close the shop). We called in the morning and told them if it was alright if we drop off the key rather than turn it in by 5PM (as long as the key is in the drop box by Monday morning opening time). The guy, Carlos, gave me a verbal confirmation that it would be fine. We verified with him whether we would be charged an extra day or not. He verified that we would not be charged an extra day.

Lo and behold, we were charged that extra day. Why? He forgot to put a note on our order saying he waived the extra day for us. I called and complained and what happened? He asked if I could forgive him and just take the extra day charge because he didn't want to get in trouble with his superior! If we knew we were going to be charged that extra day, we would have left earlier so that we would return the car by 5PM! What did this look like in our eyes? That he lied just so the company could make more profit! This bickering stopped 3 days later, when he finally told us that he talked to the accountant and we would get our refund of the extra day (he even left us a voice message). He said it would take 8-10 business days. 14 business days passed, no refund. I called customer service and asked about the status. The status was there was no refund to begin with!

I explained my situation about Carlos, his verbal confirmation, etc. but the representative still said I wasn't getting the full charge! By this time, I had enough and started to tear up. Nothing was done, but I wasn't going to give up. I finally told her about my brother's situation and according to her, as "company courtesy", she would give me the full day refund. She said it would take 3-7 business days. The way she was talking was she basically made it seemed as everything was my fault, saying that no rental car company out there would ever waive something like this.

Right now, I'm currently waiting for the refund. I will be writing to Carlos' superior and complain about the inconsistency and how they should have a company meeting on how not to make fake promises. In conclusion, at first, a lot of my friends and family members were excited I found a rental place so cheap. But after watching what I had to go through with them and their bad service, they decided to stay loyal to some place else (i.e. Payless Car, Fox Car Rental, Thrifty, etc.).

I returned the car three days later and asked for the manager again since the charge was not reversed and that I did not receive a call from them. Again I was told the manager was unavailable, unfortunately I could not wait because I had to catch my flight. It has been over a week and I have not received a call from anybody at Blue Oval or had any of the charges reversed. I have gone on their website to call their corporate office directly, but it is not listed. I have been charged $35 for over drafting.

I rented a car. They charged my card a deposit of $300 initially and when I returned the car, the total bill was $147 and refund of $153. The refund never was refunded and I had to contact my credit company to inform them of this.

I rented a car on 03/03/2010 and returned it the same day. Their system was down when I returned it and the person could not finish up the contract. He said that he would take care of it with his corporate office the next day. When I called, the person said that my deposit ($151.01) would be back in my account 3-4 business days. It has been 2 weeks and I get nothing but a runaround from the local office and on their website. I just want my deposit.

First of all I made reservation to pick up a car from the airport. When i arrived to the airport i assumed that they were at the section with all the other car rental companies. After taking the shuttle for approximately 15 minutes and arriving there i discovered that they were not located there. I called them and asked about it and they told me that i have to go back to the international airport and wait for the shuttle of Holiday express and go to Holiday Inn and they are located next to them. ( so they mislead everybody about there location). All by all it took me 1 hour to get there and i was in a extreme rush since i had a very important job meeting. When i arrived there a customer came in and asked what the cheapest car they had available. They answered $19.99 a day.

He asked me if i wanted them to fill the gas when i come back and i said no but he said that they only charge 1,99 a gallon and i said OK.

Then he said if i mind to get a car that has no gas?? i said of course i mind. I am in rush and can not afford loose more time and he should have had a car ready at 10:00 am ( it was 11:45) at that point. He said OK and continued his paper work. After 5 minutes he gives me a key and said your car is ready... as soon as i sit in the car i saw that the gas light is on. I get very upset and go back and tell him what the reason is that he does that since he knows that i was late for the meeting and i specifically told him i want a car with full tank. At that point when he saw how upset i was he gave me a different car key very rudely and tells me to take that.

Then i relies that he charged me an extra $12 for gas. I told him why since i returned the car with even more gas than it was delivered to me. He said that i agreed that they would fill the gas. I told them that that was in case i would return the car empty not when it is full. He told me too bad i will not refund you this amount.

I think this is not acceptable.

6) promising to make it better and just ignore.