Avis

Call every day to confirm your rate. Avis will change your rate without telling you and dodge your question when you confront them. Do not rent from them. I want my money back!

I rented a car online, paying ahead supposedly at a discounted rate. When I arrived to pick up my car, I was told my card was needed to secure a deposit. I was given my car and I left. I was on a business trip to Atlanta. While in Atlanta, the car I was given stopped changing gears, transmission problems. Now, I called road side assistance and the young lady I spoke to went above and beyond to accommodate me and got me another vehicle. However, the person that dropped the car to me at my hotel expressed the fact that it was late and he really didn't feel like doing this, but he had to do what he had to do. I let that slide even though I was ill and I was really the one inconvenienced. On the ride home somewhere in Alabama, the car I was given started to have trouble. The service engine light came on. I called the roadside assistance again. This person assured me she was taking notes and after I told her which lights were on, she told me how to turn one off, and stated that the car was safe to drive.

Now, while she told me I could find an airport and switch out the car, I told her that one, I didn't feel well and was really trying to make it home; and two, I had no earthly idea where I was, so finding an Avis was not something I had time to do nor did I really feel up to waiting on them to locate me if it was going to take the time she said it could take, but I wanted to do what they needed me too as far as the car was concerned. She explained that service engine light simply meant the car was due for service or recently had service, but she was sure it was safe to drive. So I continued home. When I turned in the car, the service engine light was still on. I showed the person who received the car the picture of all the lights that had come on in the car. He told me I was good to go. I went to the desk anyway, still I'll to ask them at the counter what did Avis intend to do about my inconveniences. The clerk said, "Credit you a day."

When I looked at the bill, they had noted a credit but they also took my bill from $100 and something to $191 stating that was my charge for gas. I am sorry but I don't see a credit in this. I also contacted customer service who said, "Well, you only had one day of trouble. There is no way we can credit you for the second day because you continued to drive the car." I was livid. I explained that they needed to listen to the recording, plus I wanted to know why I was charged more and couldn't see the credit given. They said the fuel charge did it. I said, "Wait, I wasn't required too, but I returned the car to you filled. This has caused me a great inconvenience and where is my credit you have further debited my account and caused me further inconvenience because I didn't budget for an additional debit?" They told me they were sorry and it would take two days to review my account.

When I told the guy it wasn't acceptable - his name was Mitchell - and asked for legal department, he gave me the number and stated, "We don't want you to contact a lawyer but if you want to then okay." His tone was really, "You will spend more in attorney's fees than you will get." Well, my attorney has, with no success, called and called the legal dept. and to this date, our call has not been returned. I will not let this drop as Avis has caused me such an inconvenience and people need to be aware of how they treat their customers.

While on business in Miami, I needed to speak with the Avis office at Miami airport. I spent over 30 minutes on the cell phone with the automated attendant that simply loops in circles and does not offer human contact. When I selected the manager at Miami airport, I received a voice message to call the front desk and yet another phone number. Of course, no none answers the phone! I will never, ever use Avis again, as they simply do not know the meaning of customer service!

The signs in the airport terminal directed us to walk across the street to reach the Avis desk. When we got to the desk, it was only for preferred customers. The rental agent at that booth said she could help us even though we weren't preferred. She looked up our reservation and then told us that she had no Lincoln Town Car available and suggested we accept a smaller Chrysler. When my husband questioned why they confirmed a reservation for a car they don't have (the reservation page on the web even had a picture of the town car), she called the desk inside the terminal. Apparently, they had the keys for a town car. Instead of sending one of the Avis employees that were just standing around for the keys, she said we would have to go back inside the terminal to that desk. Because it was a long way to the terminal and Avis desk inside, I waited in the garage with our luggage since the garage is where all the cars are located.

I asked why the signs direct people directly to the garage, if only preferred customers are helped out there. The agent said it is a big problem and we are not the first customer to complain about that being directed outside and then having to go back inside and find the Avis desk in the terminal. While I was waiting for the hour and a half it took for us to finally get the rental car we reserved, six customers came to the outside booth. Four had problems with the rental car they were given. The first lady got a car whose dash had the oil light and check engine lights on. A service person looked at it and concluded they needed to give her a new car. The next customer was given a car whose driver's seat was broken and would not stay in an upright position. That woman was angry and told them she cannot drive laying down. They had to find her another car. Another customer came up and was angry when they could not get the type of car they had reserved, but because they were in a hurry, they accepted the car that was presented.

The next was a family with two young children. They had ordered a Suburban with two toddler car seats. The Suburban Avis brought out did not have any car seats for the children. The family had to wait while an employee went and found two car seats. However, the employee brought our two infant car seats. The family had to continue to wait while the employee went back to find two toddler car seats and then wait while the Avis employees figured out how to install them in the car. The car we received was quite scratched up and dented in several places. I had to insist that someone find the form to mark down all the damage and go over the car with me before we departed. After our bad experience and seeing how poorly the other customers were treated, we will certainly never use Avis again for our car rental needs.

I was not given what I paid for. I booked a Cadillac CTS or similar. When I picked up the car, I was given a Lincoln town car. There is no similarity between a mid-sized luxury coupe and a full-sized sedan whatsoever.

I booked a car online. The advertisement said "Get Car X for $X per day". Once I had booked the car, with an infant seat, my booking confirmation email said you have booked Car Y. I called the Avis and they informed me that it was a class of car, not the actual brand/model. So I said I wanted what they had sold me, not what they had available! She said she noted that on my booking. When it came to pick up the car, the note she had put on the booking was "No Car Y", instead of "Car X requested". So invariable we got some other type of car.

Next, at the booking desk, I said, "Just confirming, we have an infant seat." The reply was "No, it's not on your booking." I then pointed out where it was printed on my booking form. He then spent 20 minutes trying to get hold of the people preparing the car to get a seat installed. We then went to the pickup area, where we were informed that the car wasn't ready and we had to wait another 20 minutes! Once we got the car, I needed to reinstall the seat as it wasn't installed correctly! I told the attendant and he said it was like every other seat and I probably didn't know how to use it properly (excellent customer service!).

Once we returned the car, my bill had $40 worth of fees that were never mentioned earlier. I called Avis and they told me the fees were in the terms and conditions! I asked for a copy of the agreement where they were quoted. I'm still waiting. Avis, we try harder (to rip you off).

I returned my rental car on 4-7-12 to Avis and left my iPod Touch on the back seat. Upon arriving home about an hour later, I realized that I had left the iPod in the car. I tracked it on the computer and it showed it at the Avis location so I drove back to the Avis rental car return (I tried to call, could not get through to anyone). I spoke with the guy that I turned the car in to and he informed me that they did not find anything in car, that is when I told him that it was tracked back to Avis. He told me to talk to a manager whom he called and then they said it could be in the drop box, that they did not have a key for and that Avis would be in touch with me on Monday.

As I am sure we all know, Monday came and went. So on Tuesday, I called 4 times to Lost and Found, no returned calls. On Wednesday, I called customer service and finally talked to someone. They had no answers as they tried to contact the Avis location. Again, no call back or response. After an email, I finally got a response telling me how much Avis appreciates my business but that was about it. I am just amazed that a company like Avis just does not care that they employ dishonest people and that Avis did nothing to even try to correct or contact me. Two weeks have gone by and still not a word. I know it was my fault for leaving the iPod but the tracking does not lie.

After arriving in Baltimore, my husband and I were to catch our last connecting flight on Cape Air to Hagerstown, MD. Now, due to mechanical delays, we were delayed for several hours. Brian the attendee radioed the Hagerstown airport since we had also reserved a rental car through Avis that is also in the same building. And since we were arriving after hours, it was requested to please have the car available for when we arrive, which the connecting party said they would. Well, needless to say there was no car. We called Avis and talked to Jennifer who said that they could not do anything to help and that we would have to wait until the morning and come back.

We had to wait 1 hour and 45 minutes until a taxi arrived and that we had to pay for it. To make matters worse, we had to take a taxi back in the morning and pay for that since they had only one person working there and could not bring a rental car to our hotel. To have the woman (Sharon or Sherry) behind the counter tell me that they closed at 5:00 and that we were late and that nobody informed them of arriving persons, made matters worse. I informed her that since she works in an airport where daily flights happen everyday, she could have checked on her booking records and see if there was an oncoming flight since it shows that a rental car was to be rented on that day. Instead of an apology, she was miffed that I pointed out that area. Never again will we ever use your company! And I will tell my friends and family the same. I am waiting on my credit card statement to make sure I am only charged for 4 days and not five. And, yes, they also will not reimburse the money for the taxis we had to use.

I rented a car from Avis, as they are our preferred vendor despite being priced higher than other companies (kickbacks). Long story short, due to traveling for work, I called our travel agency to book a car with a power seat due to being petite. As it can't be written on the reservations, they in turn called to arrange that (I've been told).

When I arrived in San Diego, my car didn't have a power seat; but the rep there said, "For a few bucks a day, I can find you one with a power seat." Ok, then we had a great conversation, he hit me up for a job with my company, etc. Then he handed the paperwork and said, "Sign here, initial, initial." Honestly, my bad was I didn't look at what he had done. I admit that; however, I assumed a corporate contract and good conversation as well as trusting a large company would mean $5/day, not $75/day on top of the rental fees!

When I dropped off my car and saw the total cost, I was floored. But rushing to my plane, I was unable to address it. I've since called the corporate office and emailed and even contacted the rental location to get a resolution. Corporate office very coolly said, "Well, you signed it." Yes, I take responsibility for that, but in hindsight, the rep's conversation and quick contract signing weren't an accident. I asked why it was such a high upgrade fee, and I was told it was due to being done at the location. I countered that I'd requested a power seat with Concur, and they have a recording of it. Well, that doesn't seem to matter. They also said they'd send this to the "local manager" but were "unable" to give me that manager's name.

I'm appalled that a national company such as Avis would stand behind their reps who flat out lie and misrepresent the contract as well as impose a fee so high. This isn't even my money; it's the company's. But it's the dishonest business tactics that are an issue. I would never have someone represent my company who can't speak the truth. The rep knew the exact amount per day but still chose to say "a few bucks a day." I don't know about you, but to me, $75 does not equal a few of anything! Be very careful and do not book with Avis!

On March 20, 2012, I presented my Priceline purchase for $39 per day ($268.88 total) to Avis at the Denver Airport. The clerk started with the upsell. She first tried to upgrade me to an SUV at a much higher rate. I declined. She then mentioned that I was going to the mountains and would need AWD or something similar since all the "premium cars were rear-wheel drive". I directly asked her if all premium cars were rear-wheel drive and she stated that they were. I was a little foggy from the trip and agreed on a Subaru Outback for $19 a day extra. We were happy with the car, but not happy with Avis. For one, the clerk didn't tell the truth about their premium cars. And two, the weather was perfect. I sent an email to Avis but received no response. No wonder—they were deceptive!

I arrived in Jacksonville, FL for a wedding of a close friend on March 21st. I arrived at the Avis counter at JAX at approximately 11:35. I had pre-booked a midsize car, Dodge Avenger or similar according to the website, with my flight through Orbitz. Upon arrival, a young man at the counter looked up my reservation and said, "Let's see if we can find you a car." After typing something into to 2 computers, he said, "I have a Corolla and a Mustang both in your class." I then said, "Is the mustang automatic?" And he said yes. I told him, "I'll take that if it's in my class. I think Toyotas are rolling death traps." He laughed and started the processing. He asked me if I wanted to pay $27.99 for loss/damage waiver (making it sound as though it were a one time payment) and I said that was fine because I knew I would be doing a lot of driving and wanted to cover my bases.

While he had me signing the paperwork, he conveniently began chatting with me about why I was traveling and about my insurance carrier, USAA, and about how he has a classic car and has State Farm and the coverage is outrageous, blah blah. I signed admittedly without paying all that much attention because I had already paid for the car and because he told me I was simply saying I had insurance. I left and went on my way. On Sunday the 25th, I looked at my agreement for a phone number to see if I could have the car a few extra hours the next day because I was trying to get a later flight out the next day and saw that they were saying my total estimated charges were $275.74 for an upgrade, etc, and $139.95 for the loss/damage waiver! I had only paid $202 for the entire rental! I called and no one was at the counter in the airport so I got a national rep.

I explained that I was curious if they would charge me for a few extra hours and then mentioned the charges. He explained I had agreed to an upgrade and I stated I most certainly had not and told him the play by play of what transpired at the rental counter. I also said that what the agent did was illegal, a bait and switch, and that scamming young woman was disgusting and if he wanted to be part of it, he could get me someone else! He said he would take care of the charges. I then called my husband and told him what was going on and he stated he had noticed a charge for the total estimated charges listed on the rental agreement ($275.74) on our card and that he hadn't mentioned it because he thought it was a hold.

When I returned the car at 4 am on the 26th, I told the lot person what had gone on and that I also wanted a receipt stating that car was returned in the condition it had been rented since no one had inspected the car before I left and I did not wish to be held responsible for something that was already there. I was then given a receipt for $139.95. I asked what was going on and re-explained about the non upgrade. She gave me a $50 adjustment bringing total to $119.50, and said that the $50 would take care of the upgrade fee. The upgrade fee was $20/a day which would make it $100 not $50.

I was traveling all day so I called first thing this morning (27th) and spoke to Marilyn about the incident. She told me that since I had just returned the car, the information would not be available for at least 48 hours, but she was somehow able to see that I had already been given a $50 adjustment (half of the upgrade fee that I never agreed to)! I've been trying to reach the actual agents in the airport to no avail and of course, the agent didn't have a name tag. I intend to complain to every agency I can and pursue any legal action I can!

I rented a car back in January for 1 day. I did add full coverage insurance before driving away. Unfortunately, there was a car accident and the car was a total loss. Since I got insurance, I was told by owner of Avis that I would only have to pay for the 1 day rental, not to worry about the car. But to my surprise, I receive my credit card statement and was charged almost $600 for 1 day rental. I called Avis and owner was very rude. They did not have an answer for the charge and hung up on me. Please help.

I was overcharged. I would like to be sent a complaint form and address of where to send. I was given paperwork at the Avis Reno Nevada Airport that did not show the $51.95 charge I was charged at the time I brought my car back. I do have all the paperwork to show this. I am very angry about this and it makes me think twice about renting from Avis again. What was the girl in Reno doing overcharging me?

I rented a vehicle for 1 week from 11/28/10 - 12/5/10 in Omaha, NE. I was in KS on 12/4/10 when the vehicle was impounded. The sheriff's department contacted Avis. Avis told the Kiowa County Sheriff's department to not return the vehicle to me. Information is in the Kiowa County Court Case. Avis did not pick up their vehicle until 12/18/2010. Avis then changed the weekly bill rate to daily and added charges my discover card that totaled well over $5,000.00. After providing all court documentation to Avis, they still refused to remove the charges.

I then contacted Discover who subsequently investigated and removed all charges, except the one-week rental payment that I owed. Avis has sent and given me a credit of $2,600 with no explanation and is still billing me for the balance. I do not owe Avis any monies and they will not clear this account. I have on numerous occasions tried to discuss with Avis and Avis' bill collector, Vengroff Williams, Inc., who refuses to do anything. I continue to receive calls and mail, even after repeated attempts to get this situation resolved. I was just told today by Avis and Vengroff Williams that it is my bill and they are going to keep calling until I pay it.

On 3/11/2012, I booked a 2-day car rental along with a 2-night hotel stay at the SJ Fairmont via Priceline. Upon arrival at Avis SJC counter, I was advised they would not honor Priceline reservation as it stated pickup time as 1:30 pm (it was approx. 3:45 pm). I was advised to contact Priceline and have them move the pickup time to 5:00 pm. I did so from baggage claim pay phone and was advised I needed to get online to modify reservation. I advised Priceline I could not as I was in the terminal. I went back to Avis SJC counter and asked for least expensive one day rental. They refused to honor either AAA or Costco memberships as I was now a walk in. I was now momentarily stranded at SJC. I was given a Ford at $61/day times 1-day rate. The following day I used the automated Avis service to extend rental 1 more day (drop off 3/13/2012). The automated service advised total due at drop off would be $199.23, a far cry from the $ 61.24 2-day rate negotiated through Priceline!

As a courtesy prior to drop off, I wiped down the entire interior twice with an ArmorAll towel and topped off the tank. Upon drop-off, I was accused of smoking in the car, for which the manager said she found an ashen remnant in the car. I refuted the allegation as I have not smoked since I incurred glossopharyngeal cancer in 2005 and no passenger in the car had smoked in my presence. I now have a charge to my MasterCard from Avis for $500.39. I assure you I am taking every avenue available to me as a consumer to bring this to the proper forum.

As of late, I find myself renting cars several times a month. Last month, due to a snafu with Enterprise, I walked over to the Avis desk and found them to be most accommodating; thus I switched. Now, only to be set-up for such a farce of a shake down! Incidentally, in the two instances that I have contacted Avis' 800 number on this issue, the operators can pull up the Priceline reservation by reservation number; however, they can not pull up the actual rental agreement that I entered into on that day as a walk in for 1 day as I was stranded at SJC. Why is that?

I rented a car on Friday March 9 at the Avis location located at 18 Estate Thomas St. Thomas, USVI 00814 and it was from Friday, March 9 to Monday March 12 and my total was $198.75, with a hold fee of $300.00. My account was charged $242.49, which is an overcharge of $43.74.

I am highly upset because the representative was very rude when I called back in to extend the rental for an additional 3 days. The rate she gave me was outrageous for the additional 3 days so I told her never mind and that I were going to return it on that Monday. The reason I am so upset is because it totally ruined my vacation stay because she was rude and not courteous at all and now I was still charged for a weekly rate and do not have the vehicle in my position. If I was quoted the rate I was charged for the week, I would have taken it but being that the representative is not performing her job, I was quoted something else than the actual which caused me to say never mind.

This was the second time I visited that location to rent a car and she was extremely rude. I do not have her name but the other lady Nams ** that I spoke to was very nice and customer friendly. Overall, the customer service was not there with the other rep. I would like for corporate to contact me because I would like to be refunded.

My husband picked up a car rental in Sioux Falls on Jan 24, 2012. We drove 2 miles to get at a hotel when I noticed the front end had damage. We immediately went back to Avis and spoke to manager who believed us and signed off on "no damage" with a new slip. We get back to CT and receive a letter from a debt collector saying we owe $1,369.00 for damage to the car. I called the manager at Avis who explained his District Manager told him to submit a claim regardless of the fact that he isn't even at that facility. I disputed the claim and just received notice they are charging our credit card regardless. I called Corporate Avis but because this Sioux Falls location is owned by a franchisee, they could not help me.

Upon arriving to get the car at MCO, we had an extraordinarily long wait of an hour. The wait wasn't the problem, the fact that I was on battery powered oxygen and I was ignored was. When I finally got an open window, I was ignored and then the person (African American female for ID purposes) stepped away and never came back. I was on a mobility scooter as well and in uniform get up to attend a military function. My oxygen ran out and it gave off a loud continuous beep. I just got annoyed looks from the other receptionists! At this point I was a medical emergency! I had just discharged from the hospital with a serious lung disease. Are you kidding me? I suggest some training is in order that would give immediate attention to anyone on battery powered oxygen who obviously had just got off a flight.

Next, they did not have the vehicle we reserved, and instead, we got a gas guzzling minivan. To top it off, the rear window latch was broken off in the open position, and we were told by the attendant we would not be charged for it! We were in Florida and subject to almost daily rain showers which got everything wet inside the vehicle causing a moldy smell and making me cough continuously. In addition, we had an attempted theft due to the fact the window could not be closed. The station manager needs to be made aware of what happened, as our first-time experience at Avis was a disaster! As a recently disability retired Air Force Colonel and wounded warrior advocate, Disabled American Veteran Service Officer, and Veteran of Foreign Wars advocate, I am appalled at how I was treated by Avis at Orlando (MCO) and I will be sending a warning message to every military organization and newspaper unless something is done to dramatically improve service to wounded/ill/injured at this location. We are also sending this message to corporate HQ. If you think I'm not serious, Google my name Col. Doug ** and see the work I've done to help our nation's wounded warriors.

I rented a car for 5 days and was told the bill would be $185.42. I needed to add 2 days to my rental and was told the final bill would be $201.83 over the phone. Upon returning the car to the airport, I was told the final bill was $328.98 because of a $20.00 per day late fee and a $25.80 concession fee and there wasn't anything they could do about it. Avis hides fees and tacks on additional charges that not even they could explain. Their practices are deceitful and unethical at best! I'll never rent from Avis again. Please, people, be careful when doing business with this corrupt company!

I backed into my daughter's vehicle. We both have the same insurance agent and I filed it on mine. We took both damaged vehicles to the same body shop for repairs, which also had an Avis car rental at the shop. My daughter's rental was paid 100% by my insurance and I had to pay a certain amount for which I gave them my bank debit information. This was around December 19th. I just found out today, Feb. 21, 2012 that my bank debit card was charged $561.46 on Feb 14, 2012 for my daughter's rental charges and my insurance company (State Farm) issued a payment for the same amount on Feb. 13, 2012. Avis has had both payments for over a week without notifying me that they withdrew the amount from my checking account. My daughter received a letter sent to my address stating that it had been taken out of the credit card presented at the time of checkout!

Had I not opened the letter sent to my address I would not have known about the withdrawal until I received my bank statement at which time I would have been overdrawn because my husband hadn't received a paycheck yet and I was going to send out the month's bills. Because of this I was unable to make my vehicle payment and will be charged a late fee. I called Avis and they said they would investigate the problem and see who was at fault and let me know when I'd get my money back. I was told the supervisor/manager would call me back and of course I never received a call! The lady, Karen **, at the Avis desk took almost an hour just to get our rental cars. She was unprofessional and had to ask the owner of the body shop (Wolfords Body Shop) how to do the contract.

I'm very angry, as I wonder if they would ever contact me at all since they had received both a payment from my insurance and turned around the very next day and took the same amount out of my checking account! And to top it off, I was overcharged for my rental! I will never do business with Avis again and would not recommend this company to anyone.

We miss a flight into Milan and had to arrive at Lanett Airport. Our Budget car which was costing us about $180 was not transferable to that airport and we were without a car. Upon finding that Avis had one to rent for $1715.28 we were quoted. I asked three times if that was dollars, "Yes, Yes, Yes." That was really expensive in comparison to the one we had reserved. Very, very Expensive. When I received my visa bill I almost died. They charged us $2588.13. We were lied to, taken extreme advantage of and out and out robbed. I will never do business with Avis again! You stole over $800 from me and you know I can do nothing about it. You are deceitful!

I rented a car in Tulsa, OK at the airport in October of 2011. I checked my credit in January of 2012 and there was an inquiry on my credit report that went against my credit rating. I never authorized this and was never told about it in any paperwork. I am mad because it changed my credit rating. I did not even provide them with my SS number. How did they do it?

Avis, you need to stop hiding the fact that you are running credit reports, when people try to rent a car with a debit card. Don't punish us, who prefer to pay with real money, rather than credit! They hid this in the small print, as they rush you through the electronic sign off, not bringing it to attention!

Being a human resources professional, I appreciate excellence in customer service. I recently made a reservation for January 25, 2012 from Ft. Myers (RSW). The young lady on the phone (I have the info at home) was very sweet, but unfortunately had difficulty identifying the code for RSW. I tried to help her using FMY or asking her to just type in Ft. Myers. Well, she eventually got it right and I was just fine with her because she was pleasant even though I explained we'd be dropping the car off in Port Everglades to cruise. I received my confirmation today via email and I noticed I was to drop the car off at RSW. I called and spoke to Raymond. He proceeded to chastise me (I hope the call was recorded for QA purposes).

I asked him not to be defensive and not to chastise me. He was rude, telling me I wasn't able to use my travel certificates, which I was told I could. He started reading me the rules on the phone. When I asked him not to continue and I would need his last name to write a letter, he said, "I hope you do!" I was very unhappy with his lack of customer courtesies. Avis has been trying to regain my company's business, which was lost to Hertz last year for lack of response by sales and of course competitive pricing and benefits. After today I'm not sure I care to do business any time soon. Avis was always my first choice in car rentals. I'm sorry to deliver this news to you, but I would want to know if my employees treated our customers in such a condescending manner.

I received a letter today (1-10-12) from Avis (Avis Vehicle Damage Dept.) about a car I rented at Bradley, CT Airport. I am a Preferred Member/Avis First Member. I have rented from Avis exclusively for business for over 15 years. First of all when I returned the car, the attendant walked around the car and did not note any damage. Second, I know for a fact there was no accident involved. After reading all the horror stories I am concerned this will be an uphill battle. Just the thought of being accused has already taken my business somewhere else. I will update those here soon.

I recently rented a full size rental car from Avis car rental at the DCA airport location. I've been renting cars from this venue for about 6 months and never have I encountered such rude and unrealistic behavior from this location. I rented the full size vehicle made through Priceline website (discounted site). The website allowed me to rent the car for $20.00/day for a period of 7 days because I am a frequent renter. The rental came to about $210.00 including taxes and surcharges fees.

An emergency had aroused that caused me to max out the credit card and the only credit card I own. I called and explained the situation to the customer service department and gave them the exact date in which I would return the vehicle. Also, I advised them that because I had no available funds to pay for the extension at the time, I would be making the final payment of the vehicle in full upon return with cash. I decided to go to the location to make the payment for the extended period of 7 days and I was charged $547.00. They reported the car stolen and they charged me $70.00 for (2) demand letters at $35.00 each that I never received from them. On top of that, they charged me a $250.00 fine for smoking in the vehicle that didn't even have non-smoking stickers (as non-smoking vehicles do).

I immediately took offense and advised them that I was disputing the charges. All this happened on Friday, Dec. 23, 2011. I needed the car for another week and they denied me. They demanded the keys, advising me that the car had been reported stolen and that the car was to immediately be turned over to them at once. I was embarrassed and humiliated in front of a room full of people. I then asked for the corporate number to start the dispute process advising them that I have call records showing dates and time in which I called in to the location trying to explain the situation. They refused to accept the fact that I had attempted to call. And they said that failure to call caused them to report the car stolen and repossessed. I went back and forth for approximately 2 hours with this company and no matter what I showed them in my defense, they just refused. I even left a message with the site supervisor explaining in detail the circumstances.

After I gave them the keys and left the site, I went to another DC location and different company named Budget car rental and Avis happened to be merged within the same location. I approached the counter not knowing that I was approaching an Avis merchant and provided them with my debit card and driver's license for a reservation lookup. The merchant swiped my debit card and advised me that I had no reservation with them. I asked, "Who are you?" She said "We're Avis. Over there is Budget." I then walked over to the Budget counter which is next to the Avis counter, handed the same credentials to them, and my reservation was located.

All in all, Avis ultimately fraudulently charged my debit card of $870 something odd for the disputed charges 4 days later. I had only given my debit card to them by default thinking I was handing it to the Budget merchant and they charged my account. I was told by the bank that if I gave them no authorization to charge that card at the point of charge, it became fraud and theft and that's what I'm claiming against them!

I am medical student studying in Dublin, Ireland. As I was headed to US this year 2011 for Christmas, I lost my wallet. Prior to coming home, I had made a reservation with Avis rent a car for West Coast trip. Landing here applied for duplicate driver's license and it said on the website of DMV I can use a copy of application of driver's license. I also did take my passport. As I went to get rental car at SF Avis Rental, they refused to rent me car and are not refunding my money.

I got rental car from Budget and they accepted my duplicate copy of license application. I plan to call my credit card company and tell them not to pay for charges to Avis. It was a horrible way of treating anyone like this. I am in shock and plan to complain at any website regarding this issue and would consider going to higher authority for this. It is rip-off for students like me.

I have suffered because of Avis Rental Car not accepting my proof of driver's license. Prior to leaving for my trip, I had made a copy of duplicate application of driver's license with caption underlining, stating that in case license does not arrive, then I can carry application form as proof which is as good as driver's license. What I had failed to understand was if one rental car refuses my proof of driver's license, then how come Hertz Rental accepted it and I was able to get rental car. I am really disappointed in the manner they pursed the whole situation and refused to give me my money back. Shame on Avis. I am never renting from them ever and would advise everyone to do the same. They have horrible business ethics, too. Is this how they rob students by being a fraud rental car company?

I travel all the time. While the airlines can be an issue, the worst problem by far is renting from AVIS. The latest, I rented a car with the GPS that at Indianapolis's airport. When I returned it, it took me to the location of the old airport that has been gone for around 4 or 5 years. Missed flight, had to return drive to Cleveland and return it there. They twice said they'd remove the charge for returning to a different location but never did. Finally, they said they overruled the decision and wouldn't remove the charge. I had to spend an extra night on the road and drive 6 hours instead of a 90-minute flight. Anytime there's an issue with AVIS, this is how I've been treated. Horribly!

This is the most appalling company I have ever dealt with in my life. We paid for the hireage of our car and insurance in NZ before we left home. We got to France to find that they had given us a manual; we asked for an automatic. They made us sign a document in French before we could have the exchange. Upon returning the car they charged my credit card $949 additional stating that this was for the "upgrade" for an automatic and insurance.

Double insurance and non-disclosure are against the law in NZ but not in France; they are untrustworthy and dishonest. Don't ever use Avis rental cars. I have both my bank and travel agent trying to get them to see sense but of course, they have my money and are not interested in doing the moral ethical thing and returning the money they have taken from me. I am going to ensure that every travel site I know of is going to ensure all travellers are warned about this company.

Please be aware that Avis also overcharges at the Norfolk airport in Norfolk, VA. I was charged for an upgraded vehicle without being asked if I wanted to upgrade. After extensive e-mails back and forth, I was reimbursed. Suffice it to say, be aware that Avis staff also can't seem to use simple math regarding reimbursement amounts and be sure to save all of your receipts.

Be aware of Avis Car Rental overcharges at the Munich, Germany airport and make sure you save all of your documentation. We rented a car through Avis' internet site) in Munich on 10/18/11 through 11/2/11 (rounded to a 15-day rental). Our contract stated a gross price (which included all taxes and other surcharges) of 426.85 Euros or $581.54 US dollars. Even our receipt from Avis at the time of drop-off agreed with the final charge of 426.85 Euros. When our American Express bill arrived today, we noticed a total charge from Avis of $737.18. The amount is presently in dispute through American Express.

Rented car. Did not take Avis insurance. Upon return, got message they "discovered a small dent in the undercarriage". Was billed $489 just short of my $500. Deductible. Also was billed $180 for "violations" for which they had dubious records. I never was in the city, they claimed I was illegally parked in. Tried to call 4 times and was logged into recordings, "they will get back to me". No response but money deducted from my credit card, with interest.

I rented a car for one day from Friday at 5 pm until Saturday at 5 pm. When I got to Avis to return the car, Avis was already closed. I was instructed to leave the keys on the Avis counter inside of Sears. Then on Monday, I have a charge of $169.95 on my card. The rental charge was supposed to be $65.02 and that's with the insurance charge. I called Avis to file a complaint. I informed them that the Avis desk agent Monica may have been dishonest. They found out that Monica has charged me for an additional day. She also had me down for an insurance replacement vehicle, and she charged me additional charges for gas which was also dishonest.

Avis agreed to adjust the charges and return my money to my card. However, after several other calls, long waiting time and poor customer service, I was told that my money would be released the following Friday. This presented a problem because I rent cars for work every Friday. I explained to Avis that by returning my money to the debit card by Friday I would not be able to transfer it to my credit card in time to rent the car for work on the same day. The supervisor James Tucker was very rude, and went as far as to tell me that he was not responsible for my personal finances, I told him that at that time he was responsible because it was their fault that my money is not available. He also asked me if I could I take mass transit, so I informed him that I work at 11:00 pm to 7 in the morning. He then asked if someone else could take me to work. I told him no, it is no one's responsibility to get me to work but my own, that is why my money should be available.

Because of this incident, there is a possibility that I could lose my job and if that happens, I have no choice but to take them all to court because of a one-day rental that their agents screwed up. I also requested that they provide me with a car for work on Friday since it is their negligence. Then, he stated that they could not give me a rental without the money on the card. But, the money would be on the card if they were not holding it.

I rent from Avis all the time. However, after returning from a trip, I received mail from them stating that the car I rented, while on my possession, was in an accident. I assure you, I never had an accident. Nothing. Nada. Not even parking too close to someone and banging the door.

I responded to the mail stating that " I never had an accident". I will call them on Monday. I am furious.

I'll fill everyone in later on of the outcome. Something very dishonest is going on, like the Avis people wrecked it and the customer is getting the blame. I'll take my (at least) $1000.00 a month rental business elsewhere if they don't drop it immediately. I am one of their best (Presidents Club) customers (or was! )

I was out of the job due to sexual harassment charges by this coworker, who on the other hand was doing it to me as well. I didn't say anything because I didn't want to lose my job. He told me not to say anything about what happened between us.

It all started out innocently but then he was getting more aggressive towards me. He wanted to have sex and not tell. He would grab me improperly and touch my breast and butt and say remarks like I want some of your **. He would always be asking what time are you off and if he could meet me. I didn't know what to do. I was afraid to lose my job. Then I found out that he reported me for sexual harassment. This is not fair because I didn't even have a say to what happened. My company railroad me out of there without hearing my side of the story. He still works there and I am out of a job.

When I returned my rented Avis car, the personnel in charge of cleaning inspected the gas gauge and the things inside, including the GPS which I safely placed in the glove compartment. The car inspector made a call to the office personnel and then instructed me to give the key to the staff in the office. I was aware that he left the car unlocked when he gave me the car key and told me to return the key to Avis office in Gare SNCF Nice at Ave Thiers.

About three hours later, I received a call from ** informing me that the GPS was not in the car and it will be charged to my credit card as well. I tried to explain that this was impossible to happen since both I and the car cleaner saw it before I went down to the office to deliver the car key! When I went back to the Avis Thiers, Nice Office, the person in charge cavalierly told me that it was simple: "The GPS was not in the car, so I have to pay for it". He did not bother to hear my explanation or even make an investigation as to how it could have been lost. The office staff said he will check it again. I received a second call and was told no GPS was found in the car.

On the recent trip in August to Toronto, Canada, I was not able to refill the gas tank because of the flight time. My rental was supposedly to be fully paid by my frequent flyer miles. Avis charged me about $130 for about half a tank of gas used. Beware of its service fees; Avis is No. 2, they try "harder" to charge you more. I questioned the cost and Avis admitted a mistake was made and refunded me $43.00. Beware of this company. It is not the same Avis.

This was my second rental experience. I had rented with no issues from Avis in Gainesville, FL previously, so I thought I would give them a try again at LAX.

My first thought upon seeing the hour long, Sunday midnight line was that I should have made a reservation as I realized I may not be able to get the cheapest vehicle I desired. True enough, upon reaching the counter, I was informed that the cheapest vehicle available was $210 a week. When considered alone, that price seemed reasonable. Through out the process, the only questions asked of me were whether I wanted "basic insurance" or not, what option I wanted for gas, and whether I wanted GPS or not? I specifically stated that I wanted just basic insurance, gas option 3 where I would refill the tank myself and no GPS.

Apparently, "basic insurance" means "all insurance" and while I was not given nor charged for a GPS, my request for gas option 3 was not heeded and the prepaid gas option was selected. Additionally, all counter options such as the SafetyNet were added without prior consultation. Tired from the delayed flight and recovering from flu, I failed to scrutinize the rental agreement before signing and placing my initials on it.

I rented a car for the weekend and picked it up on Friday and drop it off on Monday. I did not get the insurance because I had insurance. When I returned the car, there was a chip in the windshield. I sat and waited, and the clerk finally told me that it was $136.00 and that they had taken it out of my Mastercard. I felt a little funny about them not telling me how much it was and getting my approval to put it on my Mastercard. But I didn't say anything because I thought it is over. Three to four weeks later, I got an invoice in the mail saying that I owed them $268.00. I called my credit card company and they said I was covered through them and Avis should have known that. I have sent the information on to my credit card company to take care of.

I just want people to be aware that if you use your credit card with Avis, they do not bother to ask you how you would like to pay. They just go ahead and put it on your credit card.

My fiance and I reserved a vehicle online, 2 weeks in advance, to our departure for our wedding. When we got to the Avis site to pick up our vehicle, we were told that there would be some service fees involved due to her being the payer and being under 25. I explained the situation that she would be paying and I would be driving (as I am older than 25) and I was told that there was nothing that they could do for me.

It would be "impossible" to make the rental possible without additional charges, or a substantial deposit in addition to the rental fees. After an hour of discussion with the (very disrespectful) manager and several calls to the "customer service" center, we were told three different stories by 6 different people.

We decided that it would be best to use another company to rent a vehicle from. We found Hertz to help us out and they were able to complete the transaction, within 20 minutes with only 1 person. Maybe Avis should contact them to get some training, because Avis is extremely poor in customer service.

My father died and wanted to be buried next to my mother in Bowman, North Dakota. I made the arrangements and had to fly into Bismarck, rent a car and drive 180 miles on to Bowman. I had a confirmed reservation for a full-size car from Avis. When we got to Bismarck on the day of the funeral, we were told there was an event in town and the only car they had was a Chevy Silverado 4-door pickup truck. We asked for something different but we're told that was all they had. Having no other choice, as the other car rental counters were turning away customers, we took the truck as we had to be at the services later that day.

We returned earlier than expected, so we stopped at the United Tribes Pow Wow which was next to the airport. While we were there, someone put a scratch in the driver's side passenger door. Of course, no one saw anything or knew anything about it. We returned the pickup to the airport and informed the agent what had happened, we filled out the report and did all the right things. A few days later, we got a call from a collection agency called Purco. A guy named Ricky ** told me that the damages are $853.15 for the 4-inch scratch. This was for the actual repair, 4.75 days of lost rental and $100 for some vague processing fee.

I used my Amex card to pay for the rental and they have damage waiver coverage, so I filed a claim with Amex. They immediately denied the claim because they do not cover pickups or trucks. I feel that Avis caused the problem due to their poor inventory control and they gave me no choice but to take the pickup. Had they given me what I asked for, there would not have been any problem. I protested to Purco and Ricky **, and even offered to split the charge just to make it go away even though I feel the problem was totally caused by Avis car rental. He then told me he will file a negative report with all the credit reporting companies and basically, extorted the money out of me. I paid them under protest and I still think they caused the entire problem and should at least bear some of the responsibility. The Purco guy then told me that the bad guys were Amex! I am never going to use Avis again! And being associated with Purco gives them another black mark in my book.

I had reservation with Avis Car Rental for August 27, 2011 which I changed via telephone calling directly the station. As I picked the vehicle, I was offered the insurance coverage of $13.00, the agent never mentioned that I was going to get charged $21.95 additional insurance. I had to return the first vehicle I picked up due to a non-working air conditioning unit, at that time, they offered a different vehicle which I had to wait for at least one hour to prepare. After waiting, they asked me to wait for a different vehicle since the one offered to me was in a higher rate, which by then I refused, since I was waiting for along time. They offered an additional 10% discount on the rental.

When returning the vehicle, I was told the system was not available to close the contract, that they would just email me a copy of the receipt. They did this, charging $1,200, which was wrong because it should have been in Dominican Peso. I had contacted Avis in the Dominican Republic and a supervisor by the name of Melissa ** was to return my call but did not. I had called again to settle this matter which but at this moment I have not heard from Avis and I also called their customer service in the USA.

I would like Avis to make necessary correction to the rates and grant me the additional 10% they offer for all the inconveniences I had to go through.

After renting a car from Avis while my husband's car was being repaired, we found that the dealer would cover the rental charges in full because we had an extended warranty and it was part of the deal. Well, Avis kept adding money to the hold on our bank account. When asked why they did that, I was informed that it was security for them until the car is returned. They had the car in the lot for five days already. Avis finally contacted my bank (after blaming the bank for this problem) and had that outrageous charge removed. Please do not ever use Avis.

I was heading camping with my family for the weekend in a PA state park. Due to major storm warnings, we decided it would be smart to rent an SUV with four wheel drive. I made a reservation and picked up my vehicle with no problem from 30th street station. Several hours later upon arriving in the local town where the state park was located, we stopped to purchase some groceries for our weekend. In doing so, I found that my checking account was overdrawn several hundred dollars. Terrified, I quickly loaded up my bank's mobile application on my iPhone. I discovered that Avis did not only charge me an initial balance for my rental ($182.40), but in addition they charged me $1,112.69 twice!

Furious, I immediately called Avis. They said they had no record of this charge as the amount made no sense. After a long time on hold, they conferenced in my bank. My bank confirmed the amount and gave them instructions to fax over a request to remove the erroneous hold. I was told to give it an hour and call back. We headed to our campsite where I had no cell phone reception. So, an hour later, I had to drive up the road to a payphone located outside the park's office. I called my bank who notified me that the hold was being reversed, and the money would be credited back to my account again shortly. The rep then asked if I was aware that the charge had been run through twice. Shocked, I said of course not. She then informed me that in order to have the second charge removed, I would need to have another fax sent over, specifying that 2 holds in the amount needed to be removed.

I called Avis back. After 20 minutes of holding, I got someone on the phone who had no record of my prior call or the scenario I was faced with. Frustrated, I explained the scenario and was put back on hold. After close to 40 minutes on the phone, I was informed that the fax had been sent and all would be well. I informed the rep that I understood and required a second fax to be sent. She replied that it is not possible as she could not see the hold in her system. Again, we called my bank. Only this time, after my bank rep explained there were two charges, there was no Avis rep to be found.

Getting extremely upset at this point, I sent my family hiking without me and stayed at the phone booth to call back Avis. Again, I got a rep who had no knowledge of my situation as his system did not contain any notes on the matter. This time I asked for a reference number, so I had something to provide them with going forward. He assured me that the fax would be sent and I should try back in an hour. After an hour and a half, I called my bank to learn that the charge was still there. Beside myself at this point, I called back Avis who again conferenced in my bank and seemed to smooth the whole thing over. I was told the credits would be on my account and that the bank system would update at midnight. Relieved, I left to head back to my campsite after almost 3 hours of dealing with the mess.

The next day, I awoke to find the charge still on my account and even less information contained in my file (even with a reference number) than before. Worst of all once back in my hometown, with the car returned, I found myself still on the phone with Avis. I was trying to find out where the 3 faxes that were presumably sent to my bank went, since my bank had never received them.

I called the local Avis branch again. I spoke with someone who with my case reference number, did not see any information besides a single phone call from 2 days prior that was 'resolved' by sending a fax. They also refused to believe that I still had an additional $1,100 charge on my account since they could not see it in their system. At this point, I took off of work and went to my bank. I had a customer service rep literally print up the transaction log and fax it on bank letterhead to Avis. I then went to the Avis branch to confirm receipt, and deal with their puzzled faces when they realized they had charged me close to $2,700 for a two-day rental. They had no idea what to do.

After another hour at the local branch, watching Avis staff walk in and out of the front desk area scratching their heads, I called my bank. It was after I watched them send a fax through, hopefully vindicating the erroneous charge. My bank then informed me that the hold was in fact not a hold but was "notched" for payment. They said that nothing could be done until it cleared or dropped off. This would not happen until the end of the month, almost 2 and a half weeks later.

We arrived at Avis rent a car at the Winnipeg airport. We were in a bit of a rush. We approached the counter, where we were not even greeted just demanded the mileage from the car. Neither of us had got the mileage off the car because we were not informed to do so, otherwise we would have. The lady continued to stare at us and told us to go get the mileage from the car (rude), so there I was running out to the car to retrieve the info because there isn't enough staff to do this properly.

Then when I returned to the counter to make the payment, I was told that the payment will go on my credit card, which I did not want to do as I wanted to pay debit. Now the debt machine isn't working and she tells me it hasn't worked since yesterday. Well, why is it not fixed? On this day and age, a phone call will fix that but no, it's just not fixed.

At this time, they tell me I can get cash out of the machine (you know the one that will cost me another $1.50+ cause your system don't work. Come on! ). They then asked, "Well, how do you want to pay?" Like I have a choice.

I ended up paying with my credit card. Not a good day at Avis.

My company used to use Avis for all rentals, but I think this is going to change because most always there is an issue. We use Avis because they all have debit! There are other choices!

Recently, I purchased an Avis Groupon and four of the discount coupons were purchased. Prior to purchasing the Groupon, I went to Avis website and entered the code ** as noted in the Groupon "how to use" portion. It gave me a total charge of $57 based on the reservation. As noted on the Groupon, "discount will not be shown in estimated total." So, I assume it will be $57 minus the $40 Groupon coupon.

When I arrived at Avis and presented the Groupon, the representative said that the code was entered. The discount would show up when I return the vehicle and I need to present the coupon to the attendant at return. When I returned the car, I was given a receipt of $91.62. I presented the Groupon to this attendant and he said that he just checks the cars in, the associates inside do all the rates and suggested that I talk with them.

At this time, I am very mad since I have to call someone to get this looked into. I called the representative inside. He researched the account and he was actually the one who rented the car to me. He remembered the Groupon but said that the amount of $91 was correct based on that code. I asked why wasn't the $40 taken off. He could not answer me and said that he would talk with his manager and call me back.

When he called me back, he said that he could get the bill down to $57. I said, "No, it should be $57 as what was quoted online minus the Groupon worth $40 so it should just be $17. He said that he could only do $57. I don't feel that this Groupon was updated properly. I told him that since his manager could not get this correct, I will contact Avis executive complaints.

No customer should have to call back just to get the discount when using this service. It should be seamless and there should be no time wasted in making phone calls to get this updated. I have asked Groupon to refund me back for the three additional Avis vouchers I purchased since I have no intention of ever using Avis again. I will surely tell everyone about this experience.

I feel that this was a bait and switch by Avis and Groupon. When my reservation was set up, the price quoted was $57 with all taxes and fees but it ended up being $91. I returned the car on time with no cleaning needed and a full gas tank. I am very upset about this issue and I request that my remaining three Groupons from Avis be refunded back to me. Call me with any questions at **.

Car Number: **

I request that my reservation of $57 be honored and have the $40 Groupon taken off (Groupon Number: **). This is the minimum solution needed to rectify the situation since I have wasted over an hour in dealing with this. You may offer some free rental days to minimize the pain and distress I have endured.

New Camaro convertible car rental - I experienced, 5 times, online chat which failed and email to customer service representative which also failed. To get an answer, I called customer service and treated like 2nd class citizen (David) in customer service. I asked for his boss and got hold of Dorthy. She answered my question in 30 seconds. David, after some attitude, said it would take him 8 hours to get me an answer. Why the difference?

I would like to talk to the owner of Avis and tell him of my experience with Avis customer service representative and get his response, or is this a non-USA company? I am very disappointed.

While my truck was being repaired, I needed to rent a vehicle that is large enough to get my 5 kids back and forth to school and extracurricular activities. My husband tried calling Enterprise repeatedly and finally gave up. He suggested we call Avis. He got a quote from them for a Chevy Traverse for $65/day. He told them that I was on my way. Not even 20 minutes later, I arrived and told them that I was supposed to have a reservation. She looked me up and said, "I have a Ford Explorer for you". I said, "I am supposed to have a Chevy Traverse". She said, "I don't have any, let me call Budget and see if they have". Well, they didn't have. I asked if it can accommodate 7 passengers, because I have 3 car seats, backpacks and dance bags that shall fit inside. She said, "Yes". About that time another lady stuck her head out of the office off to the side and said to the customer service rep, "Tell her we have a minivan if that would be more suitable", in a tone that I could tell was condescending. The rep asked if I would like the insurance on the car. I said yes because I had already hit one deer, and I didn't want to be held liable when something happens to this vehicle as well. She asked how long I was going to need it. I said 2 or 3 days since the car body shop told me that the repair would last for that period. She never once told me how much the fees would be. She just told me where to sign.

Well, when I dropped off and checked in the car today, the rep told me it would be $606.62! I almost choked! How in the world did $65/day turn into $606.62? My husband called and they explained to him each fee that I was charged. Let me just say, I will never ever rent from Avis again. If I had all the time in the world, I would even go so far as to stand outside with a sign telling people how much of scam artists they truly are. I will get on my Facebook, Myspace and any other social network that I can possibly sign up for and let everyone knows how horrible my experience was with Avis!

I wanted to bring a series of poor customer service decisions to your attention. I travel extensively for a living, and must admit, I do not use Avis/Budget often but decided to give it a try primarily because this off-site location is open on Sundays.

This morning, I rented a car from Avis because your website showed a place that was open until 1pm that I knew I could get to before 1pm. It was in Elsinore, California.

I arrived shortly after noon. When I arrived, the location was closed. The front door show operating hours that close at noon on Sundays. I'll spare you the details and sacrifices I had to make to get there at all, because although this is already not a good service story, however it can all be rectified by a customer service agent who's on their game. Here's where things go awry. I spoke to a total of 3 agents, two different calls.

I called your 800# and for starters, your agents seem baffled, consistently, when you don't have the confirmation number. I explained to all three I was driving and couldn't get it. When I asked "Is there another way to look it up?" because I know there is, the first said, "it's the easiest way to look it up". I said, "I understand that, for you, but I'm driving, so maybe my name?" He said something under his breath, then agreed to look it up.

As he was looking it up, I mentioned that I tried calling the location several times all morning, and not once was the phone answered. I left a message with my number, but no return call. I simply wanted to establish directions. He informed me "they were probably busy". He then said he would cancel the reservation for me, but we got disconnected. I called back, and with a different agent, had an almost identical experience about the confirmation number. He then said he'd cancel but that there would be a charge. I said, "even though the website has the incorrect hours posted?" He said that wasn't Avis' fault. I asked laughing, "who's fault is it then?" He said, "is there anything else I can help you with?" I hung up, called back and asked for a supervisor. Here's where I simply couldn't believe what happened.

I got Mark, he floor supervisor. I explained the situation to him and that the website had 1pm, but the actual time was noon. He said, "if you can get to the Ontario airport we'll have a car and you can get the same rate." I thanked him, but I told him I had no way to get to that airport which is one hour away. He said, "That's your only option." I said, "No, the other option is you can cancel the reservation and not charge me." He became combative and stated, "You made the reservation and the pick up time is noon, so it's your mistake." I explained even if I had, they closed at noon. He said it didn't matter. Now I asked to speak to a supervisor to which he answered that he does not have one. I asked him if he have no boss or someone he reports to. He said none.

I cautioned him that I am a resourceful person and I will find a person he reports to. I asked him is he really want to do this over an $80 rental. That I am in a position of some authority with two companies that rent a lot of vehicles. My wife is a travel coordinator for a large company and I would make certain that neither rented a car from Avis/Budget again. He again said his case, that I was wrong for not being there at noon and refused to assist me further.

I hung up and I'm now typing the letter to you. I don't want anything from you. I simply wanted you to be aware of the people working at your customer care centers on Sunday afternoon.

Jim **

I rented an Avis car and was quoted $473.20. When I got to Israel they said that I had to pay over $1000. They said that this is what the insurance would cost us for three weeks. We were amazed. There was nothing we could do. Do you have any suggestions for us?

I reserved an SUV for the weekend to go to a family function and I was told I couldn't have the SUV because of a credit check. Since when do they do credit checks to rent cars? I have rented a lot of cars from them but not I'm not doing it anymore. Leigh was very rude, to me, my credit card was good.

My purpose for renting the vehicle was to drive to Houston, Texas in an effort to seek employment opportunities. During the time of my rental, I learned that my driver's license had been in suspension status since March 2010, when a "potential" employer processed a driving background investigation on my behalf. After being made aware of this matter, I parked the rented vehicle in the driveway of my residence. At that time, it was located in Katy, TX. In addition, I called Avis Budget's customer service department on this same day to request the car be picked up from the residential address previously identified.

During my call, I spoke with a representative by the name of Reuben (last name unknown). However, I could tell that he was offshore because of his thick accent and my constantly having to repeat myself. I informed Reuben that I'd just received information that my driver's license had been in suspension status since March 2010. As a result, I no longer felt comfortable driving the vehicle. I also brought to his attention that I was going out of town to make the pick-up arrangements for that same day. Reuben verbally acknowledged my request and stated that he'd notify the branch where I rented the vehicle as well as roadside assistance. During our conversation, I felt confident that the arrangements would be processed and the rental would be finalized. I then informed Reuben that I had to go out of town for a few months to handle personal family matters.

Upon my return to Houston in February 2011, I was very irate and shocked to discover that the vehicle was still parked where I'd initially left it for Budget to retrieve months prior. It was at this time I initiated another phone call to Budget regarding this vehicle. I informed the representative of the previous arrangements made months ago with Reuben. It was apparent that he'd failed to follow through with the arrangements, as well as communicate with the appropriate management authorities regarding this matter. In addition, it was very disturbing that during the time period of my previous conversation prior to leaving Houston and my return, Budget failed to notify me regarding this vehicle.

In the meantime of all of the previous happenings, I'd taken the appropriate steps to have my driver's license reinstated. Several days after my arrival, I was driving another vehicle and was involved in a routine traffic stop by a Houston police officer. It was during this moment that I was made aware of a felony arrest warrant in Denton County for felony auto theft in my name. I was then taken through the criminal proceedings of being arrested. And I spent a total of 14 days of incarceration after posting bond. Since then, I've been denied several employment opportunities as a result of this "mishap." In addition, I've gone to court appearances. I have been informed that it's my responsibility to obtain legal counsel before my next court appearance which is May 16, 2011. I've attempted several times to retrieve the phone number to the corporate office.

During the time of my criminal proceedings, I've taken it upon myself to research Budget's rental policy. In doing so, I've discovered that if my license was in suspension status at the time the vehicle was rented, I should've never been allowed to leave the parking lot of this particular Budget location. Therefore, it only leaves me to know that the employee who processed my rental agreement failed to do their job. I've attached a copy of the policy for your review. In addition, the state Department of Public Safety has a record of my suspension status. This information would've been provided had the employee followed company policies and procedures.

**

I am experiencing some very stressful matters in my personal life. I am forced to appear in criminal court for a situation totally beyond my control. In addition, I'm unable to afford legal representation for this matter.

My friend rented a car and I also rented a car from AVIS Car Rental Service.

It was one of the bad rental service because you won't know what they will charge you for. My friend has been charged more and when he questioned them, they checked everything and they changed the charges after arguments.

In my case, upon returning the car, I was late by 45 minutes. They said it will charge me for next day. I tried to plead them but they didn't. I think I won't rent in my life again.

I am an Avis First member and I rented a car in July 2011 from Stamford, CT for a month. The following are the issues I faced:

First was I was issued a Chevy Cruz for $1,050. Being an Avis First member, I get double upgrades. And can one person imagine renting a Chevy Cruz for $1,050? I could get a full-size SUV for that after the double upgrade. The guy at the counter said he cannot do anything because the system shows the price. This is totally insane.

Second, I returned the car within 15 days because I have to move out from CT urgently. I returned the car to the same place and the guy at the counter charged ** $970 for the Chevy Cruz for 15 days. I asked him what's the reason since this is insane and he said this is what the system says. To ** with the system! ** it! I was charged for GPS also, even though I did not take that.

This was the last time I rented a car from Avis. They just lost a good business. I was renting a car every month from Avis for almost 2 years. I have now changed a rental service to a different company.

I rented a pre-paid compact car from Avis 07/27/11 to take out of state. While we were on our trip the car started to make an intermittent squealing sound followed by leakage. This car was also lacking windshield fluid, etc. On our drive home the car developed a constant squeal and was straining on hills. An hour south of Boise, I pulled the car over and called Avis road side assistance. There was concern that it was a water pump bearing and we were asked not to continue. They stated that it would take 3+ hours to send a technician out so we opted to return it to Boise. My daughter sat in the car at the Boise airport with the flashers on while I went to the counter to resolve.

There was no one at the return kiosk. The customer service rep inquired as to whether or not the tank was full and stated that they would have to charge me for the gas even after I reiterated that this was an exchange for a defective car that had clearly not been maintained. I was also assured by roadside assistance that I would not be charged a late fee. When I returned the car in Salt Lake, I was charged a late fee and $53.00 for 1/2 a tank of gas (keep in mind that this is an ECONOMY CAR) and it was returned full in Salt Lake. I have called Avis numerous times to dispute and they are now claiming that the charges are not what I think they are and have also assured me 3 times that they'd forward a credit. Beware of Avis. They will rip you off.

My wife and I rented a car from Avis for ten days while we moved into our new place. We paid for the car with credit card points over the web. When we spoke with the agent at the front desk, he seemed friendly and trustworthy. When we discussed insurance, we asked him for the basic package. He told us that the insurance involved a charge of $27.99. A few days ago, Avis charged us $279, as it turns out, unbeknown to us, the charge was $27.99/day. We should have read the fine print.

That said, my wife and I are far from alone in this. If we ever use Avis again (and I suspect we won't) we will ask that they state in the clearest possible terms which insurance plan we are purchasing. We encourage you to do the same.

I rented a car which was pre-paid at Avis. I was asked if I wanted to upgrade for only $5 extra. I agreed to this and when I was asked if I wanted to get the insurance as well I asked if it was necessary. I was told that if I didn't get the insurance then my credit card would be billed for any damages and that my insurance would reimburse me if I my policy covered it. The lady told me that it wouldn't be much extra and told me that instead of my total being $93 it would $217. I signed off on the rental agreement and later found out that the $217 was an additional charge to my $93. I would have never accepted that agreement if I had known the truth. Plus the rental car was dirty. This company is very misleading. I will never rent a car from them and continue to discourage others as well.

After returning the AVIS rental car, an unexpected email notice of e-Tolls was received. AVIS has a separate operator for what they call e-tolls. I called to ask for a refund of their daily charge for having an automatic toll paying device in the AVIS car as well as a refund of bridge toll charges recorded on the device. My complaint:

(1) AVIS did not advise me that a device was in the car. (2) I had my own device (Transponder for tolls) with me and it recorded my tolls for my own account with the tolls authorities and, nevertheless, I was responsible for tolls on the AVIS device in the AVIS car under my tutelage. I called the AVIS e-tolls number in the email.

I was told: (1) I should have read the rental agreement (2) sorry, can't help you. As an AVIS so-called preferred, the rental agreement is an index card left placed on the dashboard. This card says nothing about a toll reading device and daily charge.

I am outraged! I rented a car from AVIS in Los Angeles from July 20 to 28. I prepaid online $531.78. When I made the reservation, I declined all insurance options since I am fully covered by my own insurance. This is clearly stated on my confirmation number 11928989us2. However, without my knowledge, when I picked up the car the agent added ALI for $14.80 and LWD for $9.00 per day. He never discussed this with me. The only thing he asked was did I want insurance? I said "no add ons." Much to my surprise, when I turned the car in, I was charged an additional $247.40. After speaking to two supervisors, I was told they could only refund me half of the $247 because I signed an agreement. What I thought I signed, after standing in line for one hour with three restless kids, was my original agreement of $531.78.

Another interesting fact is when I was leaving AVIS with the rental, I was stopped at the gate and was asked to show my driver's license and the paper work. The attendant returned the folder that the paperwork was in but not a copy of the contract that I signed. I did not realize this until I returned the car. Therefore, I didn't get a copy of the contract until after the fact. I am not sure if this is routine practice or if this is a deliberate attempt to prevent customers from reviewing their contract.

I found this rental on COSTCO's web site. I will inform them that I was "ripped off" by AVIS. I am going to dispute this charge on my account and I will encourage my employer never to use AVIS again.

We were renting a car from 3206 10th st N, Arlington, Va 22201, from 7/16/11 - 7/18/11. AVIS agent handed the key without checking to make sure the car was clean. The car was full of trash and the drunk was full of dirty clothes, shoes and god knows what?...was afraid to check.

Imagine what would happen if the previous renter left some illegal stuff in the drunk? I can understand AVIS have less staff on the weekend, but AVIS should not rent the car in this condition. The person who handled our renting was Charlotte and the other person who helped us was : Kim.

3206 10st N, Arlington, Va 22201 needs some clean up.

I rented a car for 9 days through hotwire.com and paid for the car with my debit card. When I arrived at the counter, I specifically told the clerk that I did NOT want any insurance coverage. However, he put it on the bill and because there is a line that says "initial accept or decline optional coverages as shown above" I thought I was declining the coverage. However, because he put it on the bill and the total estmated rental charges, which were not pointed out to me, I was charged an extraa $488.00 dollars.

However, when I called them, they did split the coverage to $238.00 and then my account was charged $242.09. DO NOT RENT FROM Avis unless you absolutely have to, and if you do, make sure you read all of the print on the agreement before you accept anything or take the car in your possession. They are out to get your money. I will NEVER rent from them again.

A woman driving an Avis rental car caused an accident with my SUV. Not only was Avis' insurance representatives impossible to work with, but they did not want to provide me with a rental car while my car was being fixed. Once they did provide me with a rental - when I returned it, they stuck me with a $100.00 charge on my Visa for "excessive stains, dirt, or soil-age" because of a little dog hair on the seats that had transferred from our clothes. Our dogs were never in the car!

I completely feel this is their way of getting back at me for them having to pay for my car repair, pay for my rental and pay for my medical expenses and time off of work. And I am not one of those people who just sue to sue. I have been very amicable about all of it. Crooked - Avis is a crooked company. I will never use them, and I will tell anyone who needs a rental not to use them.

I recently reserved a car rental with Avis through Priceline. My offer price was accepted as $20.00 per day. I decided to upgrade my rental to a convertible for an additional $80.00 per day. The agent informed me that my Priceline total of $72.42 would be taken into consideration and my total for two days will be $160.00. I picked up my rental on 6/4/11 at 1 pm and returned the rental on 6/6/11 at 2:30 pm.

My rental charges were initially reflecting $238.00 (including $72.42), and the only thing necessary is to have the agent subtract the $72.42 from my charges due to a prepayment. This amount also reflected on my credit card statement. When I returned the rental, I was charged outrageous fees. I was charged $101.00 on top of an additional $80.00 for returning the car at 2:30 pm. The phone agent stated that I was charged for an additional day. In any case, I will never ever rent from Avis Rental again in my life. The service was misleading. Exalted in a complete lack of professionalism.

Avis Rental is a complete rip-off. I do a great deal of business with rental companies, and Avis will be terminated from the list and all business with Avis will cease. Whatever you do, do not ask for courtesy transportation to the terminal, they will not assist in any way.

I made a reservation to pick up the car on 2/20/2010 at 1pm. I got a call later to come by and pick up the car at noon. Well I arrived at noon and the guy told me that they were closed. I told him I had a reservation and he said " So? " He pointed at the sign & shut the door.

I needed an extra car to go to the hospital for my 14 month old son who has a brain disorder which causes severe seizures and diabetes insipidus. He is on several expensive seizure medications. I signed a rental contract for $670 a month and I have the car for 1 month, 3 weeks, and 4 days. While at Riley Hospital about 15 days ago, Avis calls me to talk about the car and I told them the situation that I was in wherein my son's heart stopped and told them to extend the car rental for me while I was in the hospital where my son had to be brought back twice that day. The lady says this is fine.

My son had to have several surgeries, and the next week, after talking to one of the workers out of the Merrillville office, they sent me the repossession department which had a letter that gave me 3 choices. Again, I made arrangements with 2 of Avis's workers. They even put the information on the computer and I called the so called repossession service. They told me there was no charge since it was never taken back or repossessed.

The Merrillville office said there was no extra charge and sure enough, I bring it in on the date that we all agreed upon over the phone, and I was charged about double the amount for my car I rented. Avis charged me $370 towing fee for no tow, $1,025 a month for the rental, $10 a day for late charge, and 11% taxes on that $2,615.34 to rent a car, which I spoke to Avis about, and to which they said no extra charges were going to be made. I guess I was lied to.

Calling Avis and getting anywhere with this company has been a joke. They have given me the most run around spent over 35 plus hours and it's just starting. My son comes first before my business which I've owned for 11 years, and this company has made a bad situation worse. In six months, my company has spent close to $10,000 with Avis with some wizard number that they don't even give you credit on. I've tried to call Avis office in Merrillville all day and again, today there was no answer. I have been cheated and lied to, and nobody in Avis even cares about my issue because they took the money out and they got the money from my account.

I never planned for my son to get sick, but as his father, I'll pay millions to make sure his alive. So for the 1 and a half month that I was with him in the hospital, I could not work. He did come home a month early, thank God. I will never recommend Avis to anyone. They don't keep up with their cars. I've had to change the oil in 3 cars that I've rented and one left me stranded for my son's visit to the doctor. I'm scraping to get by since I'm the only one who is able to work. Avis is yet to let me speak to a manager out of their main branch or even get a call back.

This con man led me to believe that the extra charges for liability insurance were the total charges for the week that I was to be renting the car. They were, in fact, daily charges. His accent made it hard to understand him. He kept the volume of his voice low in a loud, busy airport, and was impatient when I kept asking him to repeat what he said. The Avis invoice is deliberately, in my opinion, impossible to decipher while the 'receipt' is not. The young woman who checked in the car said that this 'misunderstanding' happens routinely.

I strongly advise everyone from using Avis as they are very unclear as to how much you will be charged for renting a car. Also, be very cautious of the Highway Toll Administration in NY for unexpected fees.

I rented an Avis car in upstate NY several months ago and was charged $59.45 for not paying the tollbooth fee to the Highway Toll Administration. This charge is ridiculous considering the fact that you wouldn't even be able to drive past the tollbooth if you don't pay the fee upfront. I paid the tollbooth fee in cash (around $10-20) and never received a receipt for this. Several months later, I noticed a charge on my credit card bill from the Highway Toll Administration charging me the $59.45 violation fee for not paying. I called to dispute this and was told I needed to provide proof of my receipt for them to remove the charge but as mentioned, I never got a receipt. I asked how it could possibly make sense I'd be charged for not paying when you clearly have to pay right in the moment to get past the gates, but the customer service rep kept repeating ad nauseam I needed to show a receipt.

Avis didn't do anything on my behalf to help, and I was very disappointed with the Highway Toll Administration in NY for charging me a violation fee for something I obviously paid for. Takeaway lesson? Try to use any other car-rental service other than AVIS and use a credit card or make sure to get a receipt from the Highway Toll Administration in NY so they can't cheat you.

We have had several problems with our rental with this company. To give you a little background, I called to make my reservation through the Avis reservation line. The lady I spoke with did not seem to understand English very well, so our conversation required quite a bit of repetition to no avail because she made the reservation for the day after I requested (so the 6th through the 14th) and she input the wrong spelling of my email address. So the quote originally was $261. I called AVIS twice, reconfirming the reservation because I received no email and finally got online to change my email address. At that time, I realized the date was wrong so the reservation ended up being over $30 more, ending up at $293, after I changed it to the correct date.

After this, we arrived on the 5th to pick up our rental. We received a Toyota Corolla and as we were signing the contract, we realized the bill was $343 instead of $293. After some investigation, the agent found that the additional charge was a GARS fee of $5/day. This was not disclosed to us at the time of the reservation and as we complained about that fact, the agent pointed to a disclaimer on our reservation that says, "Your rate was calculated based on the information provided. Some modifications may change this rate". He did, however, see if he could find a different discount and even contacted the manager to see if anything could be done about the charge.

Our complaint, first of all, was that this charge was not disclosed to us at the very beginning. I contacted Hertz, National/Alamo and Enterprise and all of them offered a cheaper military rate and said that they either didn't charge the GARS fee or that it is only charged when using a government credit card, not a personal credit card. Secondly, I called Avis customer service to clarify the problem and the agent, Debbie, informed me very curtly that that charge was imposed by the government and that they are helpless to remove that. She then informed me that if we weren't here on business, we weren't supposed to get the military discount. I verified with the above rental agencies that they offer a military discount to military members not on business and they said yes. Thirdly, the Toyota Corolla is not comparable to a Dodge Avenger. It has a smaller engine and much smaller cabin capacity, and the Corolla we received has a belt going out so it squeals consistently until it warms up.

In summary, I am very displeased with the service we have received from Avis. We have been upfront from the beginning, starting with the reservation agent, that we were here on leave, not on business. Not only did Avis withhold fee information, it was still charged to us even when we addressed it and disputed its relevancy. The customer representative I called at Avis customer service, Debbie, was very rude and the reservation clerks were difficult to converse with because they could not understand what I was saying. Lastly, we received a car in disrepair that was not comparable to what we were promised and now, we are paying nearly $80 more than what we budgeted for a substandard car. We will not recommend Avis to anyone or rent from Avis again. In fact, I will submit this letter to the comments section of Avis.com and any other venue I can find to let people know how Avis hides fees, barely honors military members and rents substandard cars.

While picking up a car arranged through priceline.com, Justin (the Avis clerk) scammed me into accepting the daily insurance when I had told him that I did not want any insurance. The fast-talking teenager put yes when I said no and then distracted me with nice small talk so I wouldn't read the contract before signing.

When I returned the car, the insurance bill was higher than the car rental itself. The manager, Kim **, has not bothered to call me back after 4 calls and messages. I am certain that the clerks get paid commission on the insurance coverage and are taught how to rip you off. Yes, it's my fault that I didn't read what I was signing on the screen but I trusted the **. I won't rent from Avis ever again. Buyer beware, Avis will try to deceive you.

I rented a car from Avis for 3 days in Nov 2009 and paid by Visa. Upon returning the vehicle, an Avis employee "found" a very tiny chip in the windshield, approximately the size of a ballpoint pen nib. It was so small it was almost invisible (at the most, a $20.00 epoxy fix). Two months later, in December, I received an additional charge on my Visa for $250 from Avis. Upon inquiring, I was told by Jennifer, Avis Claims Manager, that the charge was for windshield damage. I told her that I did not damage the windshield. However, a customer's word means nothing to Avis. This is an organized corporate scamming at its finest. I wonder how many other customers Avis has ripped off with the same windshield pit.

I happened to rent a car for the New Year's from Avis Rental Services at Bernardo Center Drive, San Diego, CA. I think it must have have been the biggest mistake I made so far on my part. To think of it now after the dreadful experience, I reckon it wasn't even a mistake, but a big blunder. Cindy, who was in her late fifties, was highly unprofessional and disrespectful. She not only charged my card without my consent, but was not being entirely specific about the reason being charged. I was also given misleading information about disputing the charge. After calling Avis customer service and bunch of other numbers provided to me by Cindy, I learned that only Cindy, the so-called manager, can waiver those charges. I again contacted Cindy but she just slammed the phone and told me the card had been charged and nothing can be done now. Being business savvy never implies to fooling around with people to make more money by any means and then being sarcastic about it. Cindy never showed an ounce of empathy nor did she have phone etiquette. To say the least, if she can't be professional enough, at least she should try and dress up professionally at work.

I rented a car on 9/20/2010 at HEL airport and returned it the next day on 9/21. There was no attendant present at the car return parking lot at the airport. I did a walk around as I have gotten accustomed to do this thoroughly on European rentals. There was no visible scratches, etc. on the car as I have explained to them many times. They charged me $1000 for some repair they did. The car had 3 extra kilometer added to it from when I parked it at the airport return stall as well. When I called them to send me pictures, they did not comply. I complained to Avis customer service on their website and got the reply that it was not a US problem and because they sent me the repair forms in Finnish, which I could not read, they were done and terminating the inquiry.

I challenged the charge with AMEX and they have gotten nowhere. I submitted an insurance claim again through my AMEX insurance policy and Avis has not provided any information required for them to process the claim as of this date. In my opinion, this is highway robbery. I feel raped and without any recourse on this. I have written to Avis senior management and have not yet heard from them. I need to find out what options I have. I hold Avis US ultimately responsible as in my opinion, it is the same company.

I made a reservation for a car and was quoted by email sent to my box for $300. The lady on the computer offered me insurance and added multiple charges including other insurance and fees of all kids which I did not agree upon. Upon my return, Avis charged me for hundreds more than reflected on my contract. This selling practices are stacked up against the consumer and are highly deceitful. Once Avis has your credit card and your signature, they will add unauthorized charges and fabricate new ones. These practices should be illegal. Most complaints about AVIS is regarding unauthorized final charges to customers' credit cards.

I rented a car from Avis from Orlando Int'l Airport on Nov. 19, 2010. The rep that expedited my rental was a pretty fast talker trying to get me to upgrade, and add all these additional items to my rental agreement. I declined majority if not all, namely the LDW a.k.a Loss Damage Waiver -- this sticks out in my memory since I specifically told the rep I have my own auto insurance as I always do at any car rental place. I noticed after my trip that the bill seemed pretty high, and lo and behold it was the $50 plus charge for LDW that I declined.

After several attempts to have my original contract sent to me, I got it, and the area that is initialed in the accept box is not my initialed signature. If you compare it to another initialed signature on the same page, it does not match. When I went to customer service they told me that they stand by the contract, and would not help me further to do any kind of investigation. People, when you rent from Avis or any rental car place at that, carefully go over the contract and if there's a questionable section, ask and if in doubt, write decline and sign it. You gotta be a step ahead of the Avis scammers. This is just another tactic to rip off customers.

I also just discovered they are affiliated with Budget, another rental place I've had a past issue with. Back in May 2006, I returned a rental truck with a full tank and they said I did not and of course charged me accordingly to their guidelines. I called customer service, and they were not helpful if not down-right rude. They would not investigate further nor accept any further proof from me. Never, ever again will I use Avis or Budget! I'm an Enterprise customer, always have been (no problems). I only used Avis this once because I was able to drop the rental off at another location. I suffered stress and aggravation. My husband is unemployed and being overcharged for anything is a big blow to us financially. It's a shame a big corporation is so heartless, and is actually getting away with this type of practice.

I rented a vehicle from an Avis location in Fort Worth Texas on 11-29-2010. When I rented the vehicle, I was told that the vehicle would cost me $159 for one week (approximately 23 dollars a day) and I also agreed to pay an additional $14 a day for insurance. I told the Rep David that my attorney would be contacting him on the day the car was due back, 12-1-2010, to set up further payment arrangements. I had been in an auto accident earlier in the week when someone ran a red light and totaled my car. My spine has been badly injured and I cannot work for a full 30 days. He said this was fine and said he was only going to charge my account a partial payment of $141.70. On 12-1-2010, Avis contacted me and said the car needed to be returned and I told them that I would have my attorney call them to set up alternate payment arrangements.

My attorney called, left information and Avis never got back in touch with her. Never once did Avis tell me this nor did they call to tell me that they were not receiving any type of payment. Also, I contacted my bank to see if the 141 dollar charge was processed and my bank rep said yes, that Avis had received those funds. Yesterday on 12-9-2010, someone from Avis called me from India to see when I was returning the car and I told them I would be returning it the next day. They said that was fine. So today, when I went to return the car, the rep at Avis told me that the account balance was 560 dollars but not to worry because Avis had received "authorization" and the money had already been withdrawn from my account. I never gave Avis authorization to take any money from my account because I thought my attorney was being billed.

Furthermore, they took these money before I ever returned the car. I called my bank and they told me that the night before funds for 330 dollars and another withdrawal of $141.70 had gone through on my account. When I disputed this with Avis, they said there was nothing they could do, but they did realize that I was being charged the wrong rate the whole time and somehow raised my total balance from $560 to $619.00. So Avis emptied out my bank account, without my authorization, and never even tried to contact my attorney back when she called them and gave all of her information. I am injured and cannot work for a month.

Now, I have no money at all. Avis took it all without asking and I cannot pay my bills. Also, they are still trying to charge me an additional $150 because I didn't have enough money in my account to pay the full bill. Avis is a company full of scammers and I swear for the rest of my life I will tell everyone I know not to rent cars from them.

When I returned the car, I left it in their parking space which is monitored by cameras and dropped the key in the drop box beside. This was during after work hours, thus the drop box. I was told there would be an extra charge if the fuel was not full. Thus before I returned the car, I filled up the tank, from a gas station not 200 meters away and kept the receipt with a time stamp of 5 min before I returned the car.

The next day I called to verify the total amount charged to my card, and they said they had to charge me an extra $19 because the gas was a little lower than the F mark. I had four other people observe the needle before I left the car in the parking spot of Avis. I tried to explain that I could prove that I had filled the tank completely as I had receipts with a time stamp, but they would not hear of it.

The Avis rep said that the guy who cleaned the car in the morning said that the fuel was low. So it was my word against his. So much for the customer is always right. I brought to her notice that there was no measure to be certain how much gas was there when I took the car and when I left it back. Finally I said to the rep that I would never come back to Avis ever and she said okay. I will make sure I pass this on to all my social networks. This is either a scam on the part of the employees at that location or one, of the company as a whole.

I am a long-time Avis customer, and recommended the company to my parents, who were traveling to Atlanta from Baltimore to see family. During the course of my parents' visit, I rode as a passenger of the rental car on a couple of occasions. I happened to leave my sunglasses underneath the armrests between the two front seats, and realized it right after my parents dropped off the car. I called the local Avis office immediately, not 10 minutes after my parents dropped the car off. The representative with whom I spoke, Linda, was able to locate the reservation, and said that the car would be searched upon its cleaning later that afternoon and that someone would call me.

After numerous follow-up calls with no response, I was told that the car had been searched and nothing had turned up. I asked for them to double-check it and was told that they had, and no sunglasses had been located. Someone in the organization clearly pocketed the glasses, which doesn't come as a total shocker, but it's reason enough not to ever do business with them again. Further, the customer service rep had an attitude of "I could care less", and that really bothered me. It could have been a laptop or some other item a lot more valuable than a pair of sunglasses. I am sure people leave personal items in rental cars all the time, I know I have before. Just be super careful about dealing with this company and make sure you don't leave anything of value in your rental car.

This is a fuel scam Avis has consistently rented me a car with less than a full tank of gas. When I return the car with the same fuel level, they charge me a penalty for not returning it full. Twice this week, I was charged this fee. When I brought it to my agent's attention, she argued with me in front of other customers for over five minutes that the car went out full, when in fact, the tank was "3/8" full. She then said she'll take off the charge this one time, but next time, I better bring it back full. When I confronted her asking why the cars don't go out with a full tank, she told me they don't have a gas pump on the premises.

When I asked her if they fill up the cars when you do pay for the gas option, she said no. This means they charge you for the prepaid fuel option and a charge if you don't bring it back full, without ever filling the tank themselves, passing the burden on to the next renter, and making a very large profit on literally, nothing. The fuel tank gauge they use is from 1/8 - 8/8. There is always a discrepancy of how full you are returning the tan in their favor. According to my contract, I rented it with 8/8 full of gas.

In actuality, it was 3/8 full. When I got my receipt, it now says that I returned it 0/8. I returned it 3/8 full. They are lying to their customers, trying to charge them undeserved fees, and then arguing as if it was the consumer's fault. This is an obvious scam, and if I hadn't looked over my receipt, and waited in line, then had to argue with her for five minutes, I would have been charged $40 and $20 earlier in the week.

On June 24, 2010, I rented a vehicle in Baltimore, MD for one day. At the time that I picked up the rental vehicle, the computer system at the rental location was not working and so the person at the Avis counter filled out the rental agreement by hand. The booking was for $53.99 as shown on the reservation that I made. Therefore, I was very surprised when I received my credit card statement which showed a charge from Avis of $135.48. I contacted Avis customer service to inquire about the charge. Customer service claimed that I had not returned the car to the Sheraton Hotel in Baltimore, but had instead driven it to JFK airport where I returned it at 9:00 AM on June 25. I disputed the claim that I had taken the car to JFK

As proof, I faxed to Avis customer service my boarding pass for a JetBlue flight from Baltimore to Boston at 11:30 AM on 25 June, a bus ticket from Boston to Portland, ME as well as other credit card charges which indicated that I could not have physically driven the car to JFK. I also followed up with Avis customer service on multiple occasions by telephone.

I have asked for a copy of the modification to the reservation which should have been processed if I had actually taken the car to JFK, instead of returning it to the Sheraton in Baltimore, but I was told that such a document does not exist. Although the representatives told me that they would look into the matter, the charges were never reversed. Finally, I got my credit card company, Chase, involved and they agreed that I could not have taken the car to JFK and refunded the charges.

Just recently, I received a letter and a message from Avis. The charge which were refunded to me by Chase have now been sent to Avis collections. Avis collections claims that I owe Avis $80 after Avis adjusted the charge to $108. However, this does not make sense. If my original rental was for $53.99 and I owe $80, then how was my account adjusted to $108 as collection claims? Clearly, there is a lot of confusion over this reservation on the part of Avis.

Collections has now told me to contact Avis customer service to resolve the issue. However, customer service has stated in an email that they will not help me because it has been turned over to collections. Avis customer service can only claim that I took the car to JFK instead of returning it to the Sheraton in Baltimore. Customer service can neither provide a return receipt nor proof that the original contract was changed to allow me to return the car to a new destination.

On the other hand, I can provide a signed return receipt to show that I returned the car to Baltimore and I can provide my boarding pass and credit card statement to prove that I purchased a flight from Baltimore to Boston. What I believe happened was that due to the problems with the computers at the rental location in Baltimore, the Avis representative made a mistake.

After I returned the vehicle to the Sheraton in Baltimore, she rented it to another customer who took it to JFK. Since the computer was not working, the paperwork was confused and I was accused of taking the car to JFK. I did wait in line for almost 45 minutes to pick up the rental and about 20 minutes to return it since the Sheraton location is short staffed and the representative at the desk must also run to retrieve the cars.

Due to all of the work being done by one person, it would be easy for the mistake to be made without the computer to keep track of the rentals. But, rather than to admit a mistake and despite the overwhelming proof that I provided that I could not have driven the car to JFK, Avis customer service has continued to aggressively and falsely claim that I owe Avis money.

We reserved a car at the Avis Web Site and selected a mid-sized car and were quoted the price of $233.30. When we got to Orlando Airport, a nice lady at Avis in our age range (my wife and I are Sr'ers) asked if we wanted a lot of different options and we said "no" to each except for the prepaid gas option. We were both so emphatic when she asked if we wanted an upgraded car for another 30 dollars a day in exclaiming "no." She laughed and gave us advice to say no also to the toll thing. She confided it would be cheaper just to stop and pay the tolls to our hotel and back.

She kept up a running banter with us on things like the cancelled Shuttle Launch, and we all laughed at the coupon book she gave us when my wife said "Orlando has a Bible Museum? Why would anyone go with Disney World and the rest of the stuff here?" The lady agreed and was just a very nice person in our age range. Next the car was not ready and we were asked to sit in the terminal for about 30 minutes more. We received our car a non discript Chevy blue-grey with Georgia license plates. It was small and just right for the two of us.

After returning home, we received an email receipt from Avis telling us they just charged our credit card $451.10. We contacted Avis on line and asked them to correct this and asked what all of it was for. Terry ** there told us, it was for the upgrade we asked for! We did not ask for an upgrade and we are sure even the lady would remember us and that we turned down the offer of one. Terry said essentially, "Well, you signed for it Chump." (implied) Sure enough that the paper, the nice trustworthy lady we had been chatting with and who understood we did not want an upgrade had had me sign the papers she offered and that is the price.

I don't' think even she knew the computer had come up with a total different from our reservation and we trusted her. She had understood and laughed at our emphatic "no" when offered an upgrade (we don't think we got anyway). She had no way of knowing what the price we were quoted was and we trusted her. I suspect Avis computer adds on whatever it can and they should be investigated.

There are a lot of complaints similar to ours posted on the net. I do not think Terry' s "Well, stupid you signed that so you should pay" is right or fair, the lady knew we turned that down. They also did not have a car for us at that time. If they gave us something else it should not be on us. We seriously doubt that was a full sized car, it was the small car our Holiday Inn on Universal Blvd parking lot and the interior was plastic.

We noted only the color, that it was a Chevy 4 door and it had Georgia Lic plates when we drove it. At one time we looked at the back and still couldn't tell what it was. According to the papers they gave us, it was a tan Mali license plate number 51359593 car # 17996. We refuse to think the lady there did that on purpose and suspect Avis computer systems is razzle dazzling the public. The thing that makes us mad is we suspect they had done this before back in August when we rented a van from them for a family vacation and it seems the offer was around 500 and something but they billed our card over 800, at that time we couldn't find all the paperwork to check into so never persuade it.

I used the AVIS offer that AA sells at your website "Save up to 35% with every Avis rental plus earn up to 3000 bonus miles using American Airlines Avis Worldwide Discount (AWD) number K817165 and the coupon number MUAA022" and made a reservation at AVIS. Now AVIS and AA are refusing to give me the discount that they offered me! I'm trying to solve this problem with both but no one cares! I spent $150 more than I should!

This is a complaint about the airport branch which has lousy service (long wait, bad information and unpleasant attitude). In addition, they are dishonest: I left my digital camera in the car by mistake. Upon realizing it, I called them from the terminal and they said they found it and were keeping it for me, but when following up and trying to retrieve my camera, they denied having ever found it. When I filed a complaint with AVIS customer service, they wrote me back after 10 days saying they left a message for the Montreal office, but that since no one called them back, they suggested that I call the airport office myself. When I explained that one of their employees actually stole my camera, they just said it wasn't their responsibility. That is one company that will not be getting my business any more! I lost my digital camera with all my photos from the trip, it all cost approximately $250.

1. I picked up Avis car at 1310 h in Taunton and began journey to Lynmouth, Devon.

2. Whilst travelling northwest in convoy on A358 approaching Williston, I experienced loss of air pressures on the left side of vehicle at approximately 1500 h. I did not see that other vehicles experienced the same problem (indicating a hazard on the right of way). The weather was cloudy with intermittent, light rain.

3. At 1510 h I contacted Avis 24 h roadside assistance. A lorry arrived at 1745 h with instructions to take the Avis vehicle and ourselves to Taunton.

4. At about 1800 h that destination was changed by roadside assistance to Bristol Airport. Both the tow truck driver and I independently advised Avis that I could not proceed to Bristol during the Friday evening rush, a detour of 60 miles from Williston. A better alternative was to have the tires fixed in Williston or Taunton and allow me to proceed to my destination. No alternative was allowed and, therefore, we proceeded by taxi (40) to our destination and the Avis car was towed to Bristol.

On Friday, 10/29/10, my daughter reserved a car in her name (Ronita **). We wanted to get a discount, so she asked if I can put it in my name using my military discount. The clerk swiped my card and said the credit card declined. I checked my back account on Monday and the $500 was pending for Visa rental car. I called and asked them to help get this released. She said to wait until Wednesday morning for it to release. On Wednesday, it did not release.

I called back Avis but they could not help me. All they keep saying was the manager is not here and he will be in on Thursday. My bank said all they need is a letterhead from Visa asking to release the funds, but they refuse to get authorization to help a client give the funds being held by their company. I can not pay my bills because my money is not available. This is truly bad customer service. Please help retrieve my funds. Thank you.

I recently completed a reservation for a rental with Avis, Rental Agreement #443172855. I made the reservation through the Avis.com online reservation system in North America for a location in France, Geneva Airport ( GGV). I had a confirmed rate of approx $339.30 CAD determined by the exchange rate. The website showed that Liability Insurance was approximately CAD$14.81 per day or 10.87 euros. On the day of the rental, September 13th 2010, I requested Liability Insurance from the agent and she quoted me a price of 29.22 euros per day.

I told her this couldn't be correct as the website showed CAD$14.81 and pointed it out to her. She just shrugged and said the computer shows it's 29.22 euros and I could take it or leave it. I talked with her for over 30 minutes to make sure she had not added anything on to the rental increasing the cost to 29.22 euros. I specifically didn't want LDW (collision insurance) from the rental company as they have a 1,000 euro deductible and my Visa credit card covers LDW with no deductible.

Visa told me specifically not to take the collision damage waiver from the car rental company as it would invalidate my Visa coverage. The agent insisted I was only purchasing liability insurance and showed me the English translation of the French contract. It showed Liability Suppression for 29.22 euros and nothing else. This was a difference of approximately CAD$365. At this point, I didn't have any choice but to accept as I needed the rental car to continue my vacation. I felt I would have to sort it out when I returned. The agent gave me the French copy to sign and I was on my way. On my return home, I spoke with Avis customer service a number of times. I explained everything in detail and requested the contract be adjusted according to the price quoted on their website. They looked at the contract and informed me I was charged for three separate insurance options: CDW 13.25, LLI 10.87 and TPI 5.10. Total 29.22.

They refused my refund request and sent me a copy of the French agreement I had signed, saying I had accepted the optional coverage. I disputed this further saying the agent assured me no other insurance was added and after reading the English translation, how could I possibly know they were combined under LLI. In North America, each individual item is listed as accepted or declined. I thought I was signing for LLI only and the agent assured me that's all there was. Therefore I feel the agent misled me. She appeared to understand English with no problem and at no time told me I was signing for two other optional services. I also feel it is unethical or even illegal to provide an English translation which is different then the original French version and use that as a basis for obtaining a signature. Not only did I incur an extra charge of CAD$365 but by adding the collision insurance, I was now liable for the first 1,000 euros in damages. I should be refunded the two insurances I did not sign for, CDW and TPI a total of 263.37 euro with tax.

This complaint applies to all rental car companies, they are charging over $25 when a person does not pay a toll. There is no way to pay tolls on the 874/826 in South Miami; they no longer have cashiers and the SUN Pass sends the ticket to the rental car companies and they are unfairly charging an excessive amount for their service over the toll fee.

I was charged $51 for a $1 toll over a a year ago, but a relative came to visit my mother in Homestead Hospital this last Saturday and the rental car is charging $50 dollars for the toll service. The rental car company did not mention anything about the tolls at the time of the rental. It is unfair, the excessive service fee; a $5 or $10 fee is more fair. Imagine all the tourists that come to Florida. The car rentals are making extra income when they are the ones not informing the customers how the tolls works in South Miami. These tolls without cashiers are a bad deal.

I had car reservations with Avis for 1:30 pm on Friday, October 1. When I arrived at the rental booth, Cheryl, an Avis customer service rep, told me that I could no longer rent a car with Avis.

Additionally, I was told I couldn't speak with the district managers because they both were out of town. I called Avis customer service and they told me Chris **, Director of Security, put on the "Do-Not-Rent" list because of an incident on September 16. There was no verbal incident on September 16. I rented a Dodge Car that was heavily scented with men's cologne. I called customer service and asked them if I could get an adjustment on the rental cost because I have asthma. Moreover, I had a 3:30 pm job interview in Tyson Corner and I did not have time to return the car for a new car. Furthermore, I rented a car twice in the last two weeks and no one at Avis told me I would no longer to be able to rent a car. I had a doctor's appointment today which I had to cancel because this company deliberately chooses not to inform via letter, email or phone about this "so-called" incident. For the last four years, because I do not have a car, I have been renting with Avis twice a month.

I was left carless and unable to go to my pulmonary appointment because Avis did not notify me that I could no longer rent with them. Additionally, I can not use the "free rentals" that I have accumulated with Avis this year because of a verbal incident that never happened on September 16. Because I have rented so many times with Avis, I get a lower rate than the over rental car services. I now will be subject to pay a higher rate. I was recently laid off of my job of 14 years and losing my free rental is totally unfair for an incident that never happened.

The EZ pass toll transponder on an Avis rental car apparently malfunctioned and did not record a $1.00 toll. The Highway Toll administration is now billing me for the $1.00 plus a $25.00 administration fee. Avis says it is not their responsibility to resolve this issue even though it was their car and transponder that failed. They even admit that the rental car was equipped with the EZ Pass device and should have recorded the toll fee. I am refusing to pay the $25.00 and insist that Avis resolve the issue.

We rented a car from Avis in Frankfurt Airport, Germany. After checking in, they gave us keys and off we went. When we returned the car after 2 weeks, the person from Avis checked the car with a microscope and claimed that there was damage. There was a scratch less than 2-inch long on the front bumper of the passenger side. Since no one accompanies us to check the car before we took the car, there is no way of knowing if it was already there or occurred later. We were not the 1st customer to drive that car.

The car already has several thousands kilometers on it but Avis promptly charged our credit car for 449.00 Euros even though the credit card we used for the car rental cover car rental insurance. This is an Avis-scam. They have done similar damage-scam-claim many times before. I just wish we knew before we rent car from Avis but never again. All car renters should be careful. If there's no procedure for a walk-through on the rental car, you should take pictures carefully before you drive off the parking lot to avoid this type of Avis rental car scam.

I drove from Texas to California. The car in Texas gave me a price for just under $400 and when they charged me in Los Angeles, it was $808.75 (two times as much as I was told). They lied to me. I am going to write, call every place and blogs plus facebook on how bad Avis does business lying about the price.

I went to Alaska on vacation on July 26 2010. I bought a package from a tour company which included an Avis car for 5 days and was to return it on August 3 in time to catch a 8:15 flight back to DFW. When I picked up the rental car, I told the lady that I might want to keep the car one day more. She said that was fine and just return car the day before to extend one more day which I did. I turned the car in at the Anchorage airport about 5 pm. Now, I have a slip from Avis and they charged me for two days on my credit card. I called them and was told that I should have returned the car before 2 PM. I asked them why I was not told that I had to return by a certain time and all I got was a smart answer, that is our policy. There is no doubt that I was ripped off by Avis for $125.08. I really had a nice trip to Alaska but now Avis in their greed spoiled it.

We got the car from 7/29/10 at 2 pm to 8/13/10 at 2 pm. We brought it back on 8/12/10 and expected to get back 1 day's rent because we were told by your 800# that if we returned the car one day early we would be credited. First of all, the car was dirty in and out. There was no windshield wiper fluid in the car. When I told the girls and they said I should have brought the car back. I had no time to bring the car back.

I am dealing with credit card fraud. Someone used my e-mail address to order a $1100 car to rent. When I called, the first 2 people would not provide their names to me. When I pushed for a supervisor, after being on hold for 18 min, I was put in touch with Earl**. He told me they cannot disclose the name of the person who used my information to order the car. There is something terribly wrong with a business that will protect a fraudulent request but not disclose information to the person to whom the fraud was against! Finally, they cancelled the order but not after I was aggravated. They also protected the perp and not me!

I rented a car in Las Vegas on 08 July 2009. It was a Ford Focus for what I thought would be 111SD. I arrived back in Australia in September 2009 to find I was charged 236.28 AUD. I challenged this charge. Avis claimed fuel was not filled. Fuel was filled and receipts provided to Avis. Avis refunded fuel charge.

Avis send bill of 177.99 USD as if they had not received any payment when they did. Statements were provided. Avis threatened legal action in writing. I buckled to stress and harassment, and paid 126.06 USD on another card to avoid legal action. I was told by Alex ** that I would receive and email receipt of payment and that I would not owe extra. Avis charged an extra fuel charge although they were probably right to do this because they had double refunded it.

I strongly believe I have been shafted by this large company. I have been threatened with legal action and have overpaid.

I was charged $176 for insurance and I declined. Avis doesn't have a customer service, just the same line the contract is closed. Avis, I will blog, tweet, use Facebook and text everyday until you change your practices.

From this car rental, I picked up the car at 9 am on 8/3 and paid for 2 full day rates, but I was planning to return early at 5:30 pm on 8/4. However, something came up so I would like to return at 9am 8/5, which means I will be keeping the car for totally 48 hours, which is what I paid for. I called Avis and was told by a representative that I will be charged another full day rate, i.e. totally 3 days of rental for keeping the car for just 2 days. I did not think this is logical. I can understand a service charge but not a full-day rental.

While I was trying to discuss with the representative, he insisted that this extension will be a full day rate and before I get a chance to ask for someone in the management to further discuss this issue, he rudely said, "Go read your contract, end of discussion." And he hung up. I cannot believe being a customer service representative can hang up on a customer like this before I even get to ask for his manager. This is completely not acceptable.

My worst rental car experience ever! On June 23, 2010, my husband and I rented a car from Avis, located on 3729 US Highway 1 and Harrison St. in Princeton. We were taking our daughter to summer camp. Just a few minutes after we got in the car, a Chevy Impala, we got a message on the dashboard 'Engine Disable.' Right away, we called Avis. Since it was only 7am, we were only able to talk with the emergency assistant, who was helping us trying to find the closest location to get technical assistant. While we were driving and talking on the phone with Avis, the car started to lose power and we moved to the shoulder just in time. The car stopped totally and we could not restarted.

After a few tries, the car restarted, and we were now heading to Basking Ridge to fix the car or hopefully to get a new car. By now, it was 8:15 am. When we got to the Avis location, the technician tried to fix the computerized program. He took the car to try and got stopped in the middle of the road unable to go. As it happened to us, a few tries later it restarted. By 9am or so, we got a new car and were finally on our way.

On July 16, 2010 we rented another car from the same location. We were going to pick up our daughter from camp early next morning. I picked the car up at 7:30 pm and parked it across from Avis, where they ask you to move it once you have rented it. Later at night, when my husband returned from work we went to get the car together. We noticed that the gas tank wasn't 8/8 full as it stated on the contract, but only 7/8. Since we left at 6am the next morning, we did not call and thought we would tell them when we returned the car (wrong, of course). We also noticed that there was a water tonic bottle in the trunk, but we left it there. It wasn't ours. When we returned the keys the morning of July 19, 2010, they checked the car and told us that there were two scratches on one side of the car. We did not have any incident with the car and we never noticed any scratches.

I had to fill out a form for Avis and I declined any responsibility. The person at the office laughed at me and said I could not decline the responsibility and added something else on the paper. I told her that the same as they did not notice a water tonic bottle in the trunk of the car and they left the gas tank not as indicated on the contract. I did not feel I could assume the responsibility of a scratch that we didn't think we were responsible for. The staff at this location were rude, disrespectful, unprofessional and were never clear with the information provided to us.

He called Avis and described the events, they apologized and said to speak to the manager at the Princeton Avis and that all was noted.

He works in client service and called the next day not just to complain about how he was handled but to let the manager know what had happened and that that person should not be dealing with clients (she hung up on!). So when he spoke to the manager the next day she simply defended the woman who hung up on him and said that he was yelling at her (he absolutely was not). That was it.

I have five free day certificates for an Avis car rental, using American Airlines Advantage miles. I am unable to use them as the car type specified on the certificates results in an "unavailable" response. There is no mechanism for changing the car type or for cancelling the transaction and beginning anew. AA will neither refund the miles nor the deposits. AA people refer to Avis, Avis people refer to AA. (All of the Avis representatives I spoke to were polite and helpful.) It is not in the best interest of Avis to enter into such a scheme as this. Airline mileage awards programs are by now notorious for unethical practices but car rental companies are not or they would be out of business.

I had an extremely upsetting encounter with an Avis floor manager named Rolando at Midway Airport who yelled at me and threatened me. This event happened at the Midway Avis rental return location on July 9th, 2010 at about 2 pm.

I drove my rental car to the drop off location, and seeing no signs for returns, drove it to the place where I picked it up. When I went to the return booth, the agent told me to turn the car around and drive it to the return line, a few yards away. While I was maneuvering the car to the return area, Rolando yelled from another vehicle saying, "You can't park there." I yelled back that I was not parking as I was still moving the car to the return location.

Rolando got out of the car he was in and again yelled at me, commanding me to park the car and get out of it. When I asked why he was yelling, he responded that he was just trying to ask me a question. There was never a time when he asked me anything; his encounter was a series of loud commands. I felt upset and threatened by his behavior and do not understand why an Avis employee would treat a customer in such a rude and confrontational manner.

After completing the return of my vehicle, I proceeded to the rental counter inside the airport and asked to speak with a manager. I waited 45 minutes for Angie but she did not come to talk to me. Rolando came down to the rental area and I felt uncomfortable and threatened being near him so I left to catch my plane.

The experience was frightening and I was harassed by this employee with no way to report him. I believe he is dangerous to other customers and should not be dealing with the public. With so many unemployed people, I can't understand why Avis would accept this unreasonable and unacceptable behavior from one of its employees. I will not be using Avis or Budget again for my car rental needs.

I rented a midsize car at Riga Airport Avis for 9 days. I returned the car in perfect condition and full gas. Nobody checked the car and when I returned the keys I was told that there will not be any problem. 5 days later, I was charged for an extra 400USD. I called Avis and they told me that there are damages on the bumper and on the hood. However, there were not a single scratch. I asked for evidence and they could not provide any photo. I filed a complaint and have not received any response. I contacted Avis Europe and Latvia. Not a single response. Do not ever rent a car at Avis. Or watch out your credit car because they can charge you whatever they want. I have been spending 2 hours per day to get my 400USD.

On April 28, 2009, I picked up my car from the Raleigh airport location. The car was a Chevy HHR and I requested a GPS unit. The unit worked fine for a couple of hours, then suddenly quit working while I was out at a grocery store that evening and would not power up again. After calling the Avis help number (the person who answered could not help me restart the thing), I located a map on my cell phone and went back to my hotel. I took the GPS inside and left it in my room for the duration of my stay. A couple of days later, I had a very early departure flight and left my hotel about 4:15 am. I reached the rental car return lot at approximately 4:45. There were about 30 cars, all empty, lined up and nobody was checking them in. I looked inside and the lights were on, but there was nobody at the counter.

The only person I saw was a man on a ladder apparently changing a light bulb (or something) about 8-9 cars ahead up under the carport area. I spent five minutes or so organizing my bags and looked around once more. Nobody ever came out to check my car in. I could see that the airport shuttle was getting ready to leave and I was running late for my flight. In these cases in the past, I have just left my car there with keys in it (even when the facility was closed); that is standard procedure. I left the GPS in the glove box and got on the shuttle to the airport. I never saw or spoke to anyone and I guess nobody saw me, according to the manager whom I spoke with later. I also asked this manager whether there was any security there at the lot, and he said no, no security personnel and no cameras other than one camera at the entrance, which would have recorded my entering the lot.

Later that morning, I got a call from a very flighty and breathlessly frantic young woman who said they did not find the GPS in the car. I assured her that I left it in the glove box, and maybe someone just misplaced it. I explained that no one had been there to check me in. She assured me that she had been inside, but I never saw her. If I had seen anyone, I would have locked the car and brought the keys inside. Perhaps she was in the bathroom or in the back as the manager suggested. That may be, but no one was actually at the counter when I arrived, and for the several minutes I was there. The manager said I should have given the GPS to the bus driver, but that would be the last thought that occurred to me. Does the bus driver even work for Avis? That wasn't even a consideration and no such instructions were given to me when I rented the car, verbally or in writing.

In any case, later that day, I found an unauthorized $450 charge on my credit card bill which allegedly was to buy Avis a new GPS. I called the manager, who was quite rude and unhelpful and insinuated that I had stolen the GPS. I was extremely angered by this of course and said I wished to dispute the disappearance of the GPS. I returned it to the Avis property inside the vehicle and if someone misplaced or stole it after that time, after I had actually left the car return lot then that is Avis's problem. He refused to take the charge off my bill, even while we are disputing it so at this point the entire rental bill has been frozen and they have not received any money for this rental.

I will be happy to pay the car rental and gas portion of the bill right now, but I will not pay for the GPS, which I returned with the car, per my contract with Avis. I did not steal your GPS. I have my own GPS, first of all, I just don't travel with it. I also know that the model of GPS which Avis rented to me sells for less than $200! Clearly, this manager is trying to cover up for a dishonest employee (or for an unorganized group that has lost track of how many GPS they own) and make some extra money off of me to boot. The total amount they want for 2-1/2 day's rental is $873.50! That's about $350 per day. The Avis company refused to respond to all requests for an investigation into the incident, and as of today I'm still out this money. The manager got away with this scam clean.

I rented a car from Avis in Chicago recently. The interior of the car was a little dingy, and, during my inspection of the exterior, I noticed a few parking lot dings and scratches. I never knew when to bring this to the attention of the company's representatives. I rented the car to attend a funeral in Indiana. Family visitation was the evening I rented the car, and I didn't want to miss it. I arrived at my destination just a few minutes before the scheduled end of the event.

However, I now know I should have complained to someone at Avis about the poor condition of the car's interior. I was charged $150 for cleaning. I did not spill anything in the vehicle, and all the maps and cups were removed from the vehicle. I returned the car in the condition in which it was rented to me. At the time of the return, the agent made no comments that the car was returned in an unsuitable condition. I found out three weeks later after Avis added the charge to my account.

Could you please provide a few guidelines on when and how a renter should complain about the body dings and dingy interior? In this case, I was tired from a long flight and stressed about the funeral I was attending. I did not want to complain, but I should have. Thank you.

Upon renting a car through Priceline, for a good rental car price, the company came up with Avis. When arriving in Cleveland, we went to the counter, to get our standard car. The women at the counter said there was a problem, because there were no standard cars left on the lot. She offered to upgrade us at no charge, and proceeded to print out the contract, and circled the price that we would have been paying, had we ordered that type of car. I even commented to her that was very nice, and I wasn't going to complain about an upgrade that was free.

When I received my credit card statement, there was a charge from Price line for $170.58, and a charge from Avis for $125.70 for the upgrade. They refused to refund the money based on the contract. If you are told you are getting a free upgrade, make sure you have them write on the contract that the upgrade is at no cost. This is where we made our mistake, and it was their word against ours. Avis will never get our business again, because of misleading tactics.

When I returned the car I rented for my travel through Italy, I forgot my camera (EOS 450D + 8 GB card + 35/135 USM CANON lenses) inside the car in the back seat. The return was made in the parking, around 14:30, 24th May 2010, and I left the car at your employees care. I didn't get their names but you surely have a schedule where you can confirm who were there at the time. I noticed the camera was missing around 15:00 and immediately returned to your office in Malpensa Airport - Terminal 2.

I was informed that the car was already been taken to the garage and that was no camera inside. Well, I know it is my responsibility to make sure I don't leave anything behind but I believe it is your obligation to take care of the goods left by customers and I find at least very weird that a car which was locked and taken straightly to the garage could by assaulted in a matter of 30 minutes. More, when I got to your office, the person who collected the car was there and the person who talked to us let him go without involving him in the resolution of this matter. This attitude I consider very displeasing. I suggest next time you alert the customer to make sure he/she takes all his/hers belongings when returning the car.

On Saturday, May 29th, at around 6 am, I have called the Avis Car Rental at the Las Vegas McCarran Airport (Phone (702-531-1500). I wanted to ask a question regarding the total charges given upon pick-up because I needed to calculate how much the total would be for my group. A lady had assisted me and as I was asking my question, she asked for my confirmation number which I have given. In my reservation, I have included the loss damage waiver. So without answering my simple question, she stated that I should include road side assistance for $5 more just in case our tire blew or lost our keys. I told her that we didn't need it and that I have AAA for that matter. Then, she started lecturing me that AAA wouldn't do that kind of service and that I should really add it to my reservation. I told her this isn't my first time renting at Avis and when I do make reservations, we only include the loss damage fee. All of the sudden, she just hung up on me on purpose.

I called back and this time, I wanted to know her name since she was being inconsiderate and rude. When the same lady picked up, I asked if this is the same lady I was talking to. She said I don't know. I know it was her voice because she had an accent. She said that I was probably talking to an international representative because I was connected to a 1800 number. I told her it wasn't. I have also asked for her name and that I'd like to talk to a manager. She didn't give me her name but she said she'll connect me.

After being on hold for at least five minutes or so, she had connected me to an international hotline. I explained to the customer representative, who was an Asian male, about my situation and that I would like to talk to a manager, so he gave me the Customer Support number but they were close for the Memorial Day weekend. I told him that I will call back on the next business day. I was so mad that I was eager to get the name of the lady who hung up on me for my complaint. I decided to have my fianc call back with his cellphone. When he did, the same lady answered and he asked for her name. She said it was Lisa. Now that I have her name, I will definitely report her to the Avis Corporate for that kind of behavior because customers shouldn't be treated that way.

Honestly, people like her doesn't deserve to have a job since they don't know how to deal with the customer service standards. What she did was so inappropriate. With the recession going on and people getting laid off their jobs, this person needs to be laid off and be replaced with someone who knows how to deal with people. Not by hanging up the phone just to solve the issue. And to think of it, I was just asking a simple question.

I wasn't a customer trying to complain. I just wanted to know if there were any hidden fees involved when I pick up for a passenger van and for a simple question like that, I don't deserve to experience that.

I had a horrible experience with one of their employee. The guy is rude, arrogant, and disrespectful. My friend told me about this guy's attitude, but I did not believe him till he insulted me for some stupid reason. This guy has some issues with him, but he should realize he is not entitled to take his frustration out on customers. My recommendation: Avoid this place till he is there.

On April 16 at 8:30 pm, I arrived in DFW TX to pick up Avis Auto Rental, return date is 4/20, 1:30 pm. Avis was paid $217 by timeshare. The clerk offered me an upgrade to full size auto, "Because of the way you made your reservation, we can offer you a full sized auto for a couple dollars a day more." My credit card was billed an additional $289. When I phoned to report an obvious billing error, customer service just laughed stating, "You signed the contract." I have been unable to obtain a complete billing statement showing the RCI credit of $217. Avis tells me that had RCI not been involved, the same auto for the same days would have cost me $182.

I was charged $506 for a full sized auto for 4 days. Lost some sleep and angry as I suspect I am not the first to pay Avis such an outrageous rental fee, and I believe it will happen again. I have stopped in airports since and Avis clerks have no idea how to give credit for prior payments or vouchers. I have spent hours sending e-mails to BBB, credit card company, phone calls to RCI, to Avis customer service. Everyone says, "Too bad, you signed the contract."

I rented a Nissan Rogue in March 2010. When I returned the car, the agent claimed there was damage to the vehicle. He said there was paint under the rocker panels. But it was actually just road grime. I took a credit card and scraped away the "paint". I showed the agent that the grime comes off with the swipe of a credit card. I said, "What are we being charged for getting the car dirty now?" The agent laughed and said don't worry about it. But a couple weeks later, I got a bill for $216. I called AMEX. They said I was covered under my policy with them. But the AMEX agent said she is getting so many calls that the rental car companies are doing this all the time. Watch out!

My father passed away and we needed to rent a mini-van to travel to West Virginia. I made a reservation online for a mini-van in Morehead City because it was the closest to us. I got a confirmation number (08023902US5). I traveled the 15 minutes to Morehead City only to be met with a closed store and a sign with a phone number on the door. Upon calling the number which was to the New Bern store, I find out that store is a seasonal store and the mini-van that I had reserved was not available.

If I wanted to travel to New Bern, they would give me a Toyota Highlander or wait another 48 hours before I could get a mini-van. I didn't have a choice because after all my dead father's funeral was not going to wait for me to be able to get a mini-van. So I traveled the 45 minutes to get to New Bern to rent a Toyota Highlander which was the best they could do. Now I had been using my credit card a lot and I was not able to use my debit to rent a car so my mother gave me her credit card to rent the truck.

Jessica was very apologetic and said the truck would be cheaper but it was not. I took the truck anyway and was on my way or so I thought. I had gotten 30 minutes into the drive back home to pack the truck when Jessica calls me and asks me who Brenda was. I tell her my mom and she said regardless of the relationship, I needed to go get my mother and bring her back because I had committed credit card fraud. I went back home and had to get my mother out of the bed (she is also sickly and she had just lost her husband).

Before we could get out of the door, the district manager, Joe, calls and leaves me a message (I could not get to my phone because I was helping my mother get into the truck) saying I had better have the truck back in 30 minutes or he was calling the police telling him I had stolen the vehicle and committed credit card fraud! I was appalled but continued to take my mom on the 45 minute ride back to New Bern so she could let Jessica know there was no credit card fraud and for my mom to have to rent everything in her name.

Now I asked about being an authorized driver and she said I would have to have a major credit card and would have to have the full amount of the rental on the credit card as well as my mother who had already paid for the vehicle rental. What a crock! If we hadn't needed the vehicle so badly because they messed up in the first place, we would have gone elsewhere. Never rent from Avis!

Referring to our previous phone conversation, please find attached the 2 invoices showing the repair of the wheel and also attached is the contract between me and Avis in Egypt. I would like to highlight some points so you can also be aware of the bad service and bad attitude showed by Avis staff in Egypt and the danger they put our life in with their neglecting behavior, which was very shocking to me as its not the first time I rented a vehicle with Avis.

On the way to Alexandria my partner which was driving the car mentioned to me that the car was not in a normal condition and that she feels something weird with the wheel. On the first day, we had a lot of meetings because we were on a business trip, and we were not sure of the wheel since my partner was driving at a very low speed.

Next day, we called Ms. N, Avis Agent in Meridien Heliopolis, and she advised us to check if the wheel is full with Air. We went to check the right wheel in the front and there we found out that there are 8 holes. We fixed them and continued out trip. Hours later, my partner felt the same feeling with the wheel again. That was on the way home back to Cairo. So we stopped again to check and we asked the man to check the four tires and what we found! The right wheel in front still have some holes and the left wheel in the back, as well. We were totally angry, of course, and we tried to fix one and put the spare wheel instead of the other one

He apologized and he confirmed that the wheels of the car were old tires. Two of the wheels were Bridgestone, which were also ok, and the two others were another brand.

When we arrived at Cairo after 6 hours, of course stopping at every Station to fill the wheels again, ** were waiting for us and changed the car with another one. I told ** that I will complain at Avis Head Office and he replied do what you want as this is Egypt and not Europe! When we returned the car back, we were surprised by Ms. ** that she charged us $1200 L.E, and the 2 invoices of repairing the wheel claiming that that was our fault!

When we asked to call the Operation Manager she called the customer service manager, Ms. Ann **, who was very, very rude to me and she also tried to lie and say that the 4 tires were new and the 4 were Bridgestone! To that extent they are manipulating their customers! I told Ms. ** that I will suspend my credit card for the reason I wrote below because I see this as a con job and not a proper rental office with a big history like Avis.

On December 11, 2009 through December 14, 2009, I was renting a car from Avis located in Frankfurt Airport,Germany. In order to avoid any possible hassles I've purchased a car insurance coverage for this period from Access America. Upon returning the car on December 14, 2009, an Avis employee went straight right to the rear bumper and told me there is a scratch. When I asked where it is, I have not seen absolutely any scratch, the Avis employee told me, that's okay, I am all set, and can go. The very next day after arriving to the US, on December 15, 2010 I have noticed I have been charged additional $88.29 and $542.42.

I immediately made phone call to Avis, and I was told that I have returned the car damaged and any claims I should address to car insurance Access America, because my case with Avis is already closed. I have contacted my bank, Chase, via email and phone and told them that I dispute these charges, and do not authorize them. On the very next day on December 16, 2009, I noticed a new additional charge for $695 from Avis. Again, I made numerous phone calls to Avis, also filed complaint via email to Avis, also notified Chase Bank and filed email claim to car insurance Access America. Access America claim they can not process my claim because there is no accident report. I asked them to give me a statement saying denial of the coverage, but they refused saying they want to help me. As a result of these fraudulent charges, I have been penalized overdraft fees of $34.00 x at least 10.

I rented a car from Avis on 2/16/2010. I was upsold a Lincoln that was brand new. I drove it with no issues until the last day of my rental. I woke up and the "check engine" light was illuminated. I then proceeded to drive to the airport to return it. The car died on the side of Las Olas Blvd in Ft Lauderdale. I called Avis Roadside assistance and was told a tow truck would come pick it up. I was told to leave the keys under the seat. I then had to catch a taxi to airport to catch my flight. I barely made it. I then was told when I called Avis again that once the car was returned, I would be emailed a receipt.

I have waited and nothing has been emailed. I called today, 3/2/2010, and was told they are still deciding how much to charge me? They said I am being charged the tow fee and lost key fee. I did what they said to do and have phone records to prove I was on with roadside assistance for 40 minutes. Avis is now trying to charge me for all of this above and I am outraged. They are saying the car was fine but I have two other people that saw the car breakdown as well as the taxi driver. I would like an attorney to assist me.

I was shocked when I got a charge on my debit card for $513 instead of the $150 that I was quoted on travelocity. When I sent them email complaints their response was "we have reviewed the situation and determined that nothing was done wrong so case is closed". I have recently sent a letter to their CEO and plan to complain to the BBB. Moral of the story. Look over those contracts with a fine toothed comb. I guess with the bad economy Avis is doing anything to ** people out of extra money.

On February 8th, I arrived in Denver from Santiago, Chile on a family trip. I rented a car from Avis. The estimated amount for the rental was $715.53. On our day of return, February 19th and due to a snow storm, I decided to check in and dispatch the luggage before returning the car. After doing this, I noticed that my elderly mother had disappeared, event that almost generated an amber alert at the airport. When she finally was found, almost 2 hours later, we had just enough time left to take the plane to Miami in order to connect with our flight back home. From Miami Airport, I let Avis know about what happened, apologized and commit myself to send them the keys and parking slip by the fastest means available.

I called their national office and then their airport office at Denver speaking with different representatives, all of which appeared to be very understanding. The keys and parking ticket were sent via USPS from the airport on the same day, with delivery guaranteed for next day before noon. Upon arrival in Chile, I started monitoring USPS and Avis sites to make sure the car had been collected. It was not. On Monday 22nd, I called Avis in Denver again speaking with James, whom informed me that he was not aware that the car had been collected. I sent a fax to Avis Denver with all the USPS documentation. I understand that they collected the car only on Tuesday, 23.

I received a notice via email explaining that I was subject to a $70 (app) charge for admin purposes, which I found OK. Now, looking at my credit card and confirming it in Avis site, I was charged $1,293.59, which include several miscellaneous fees. I feel these charges were abusive, out of line and inappropriate considering that I had almost to beg them to collect the car and taking into account that there was nothing I could possibly do after dispatching the keys, by the fastest way, on the same day. I would appreciate any help you can give me on this matter.

I've rented Audi A3 at Avis Darmstadt in 2009 Aug. While traveling across the Europe, someone scratched that car's door. The person who served me, while checking-out, said that I should not worry and they will contact me for that matter later. What I got instead, they charged my card for USD1300+ just for the scratch on the door. Moreover, my bank charged me USD180 more for overdraft happened with my card's account.

I tried to contact Avis and ask for explanations, but they just couldn't send me any valuable information, just kept sending me some papers telling nothing. Simple way to steal your money since you put your signature under the contract letting them charge your card backdating. No matter how serious was damage, they will charge you for maximum possible (or even beyond possible) amount, simple but unfair way to earn money. I will never use their service anymore and never recommend them even to my enemy.

I rented a Toyota Rav 4 at Newark International Airport from Avis on Tuesday, Feb. 16 about 8:00 a.m.to be returned to Harrisburg Int. Airport where my car was parked (my flight from Newark to Harrisburg was cancelled because of bad weather.) Charges for one day were $387.37. When I got to the space (458) where the white Toyota was to be parked, the vehicle was a gray-green color. The Avis assistant who was parking vehicles looked at my paperwork and said it was the right car. The color was just indicated wrong.

As I was driving the car was hard to control, and I thought it was because of the road conditions. I turned flashers on and drove slowly. Other vehicles seemed to be having no trouble. I drove home to pick up my husband to ride along to get my car at Harrisburg Airport. I told him the car was the worst I had ever driven as it was all over the road. The "slippery roads" icon kept coming on even on dry roads.

As he started driving the car to Harrisburg, he said something was wrong with the front end. He got out and checked, but really couldn't check underneath the car; however, he noticed the right front tire was completely bald. He took a picture of the tire, the car license and got the VIN as we wanted to make sure that Avis knew there was a mechanical problem causing a safety issue even though there was an inspection slip stating the car had been inspected Feb. 11th.

We continued to drive towards the airport but called Avis (1:44 p.m.) to see if they wanted us to continue driving the car under the circumstances as there was definitely something wrong with the steering. Arrangements were made to meet us in Dauphin, PA within the hour. As we drove the front tire blew out; we got to the Pilot Truck Stop in Duncannon and pulled in. Avis was to call us back when they got to Dauphin; but since we didn't here from them, we called again to tell them we only made it to Duncannon and had to pull over because the tire blew out. As they did not arrive, we called again at 3:32 p.m. They said it would be another 45 minutes to one hour before they could pick us up.

Not hearing from them again, we called them at 4:32 p.m. and were told it would be another 4 hours until someone could get there (making it 8:30 p.m.). Original call was at 1:44 p.m., making it 6 hours from initial call. We said we could not wait and they told us to leave the car where it was at the Pilot Truck Stop with the key under the mat. Our son-in-law, who lives in Allenwood, PA (about 70 miles away), came to pick us up and take us to Harrisburg Airport to get our car.

On Wednesday morning we checked with Interstate Towing and were told that the Avis car was picked up by their tow truck and delivered to Avis at Airport Road, Middletown, PA on Tuesday evening. The keys were given to the only employee the tow truck driver saw working there. On Thursday, Feb. 18th, John from Avis in Newark called and said this is a serious situation and he would email me with a confirmation number that the Avis contract had been voided and let us know the status of the incident. We have heard nothing and have not been able to reach anyone who can help us.

Times and photos are documented on our cell phone and we talked with several of the employees at the truck stop as they were wondering why we were there so long. This is a safety issue. We feel I or anyone else who may have gotten this car was in danger driving on the interstates or anywhere. I drove almost 200 miles before I picked up my husband and the tire blew out along Rts. 11-15 within 30 miles after that. Over $387 was an outrageous amount for a rental car for one day; however, when a person is stranded they take what is offered.

I purchased a package deal on Priceline.com which included a rental car from Avis. When I arrived at the Tucson International Airport to get my rental car, I was greeted by an outwardly pleasant salesman with a very strong accent that was difficult to understand. My previous experience with rental car companies (usually Budget) is that the salesperson asks several questions and clearly explains options and costs, then makes sure you are clear before you sign the contract. This guy was very chatty, making continual jokes but put little effort into asking questions or explaining anything. He handed me a contract with a bunch of initials for options, areas to initial and fine print. He never explained or asked about full insurance coverage, which he ended up including on my contract without telling me or asking me. By the way, I have full vehicle coverage and wouldn't need this.

When I later learned I was charged for this (over $300), I contacted Avis to explain the situation, expressing that I was misled and believed what I signed was the initial agreement for the rental. The salesperson intentionally tried to keep me distracted with jokes and chatter while rushing me to sign a contract that I didn't understand. Since I had never had a sales agent at a car rental place do this to me, I was not overly cautious about what I was agreeing to on the contract.

In the end, the company would not make it right nor work with me in any way. I lost the $300. Do not trust sales agents no matter what. Sadly, they will happily rip you off and laugh all the way doing it. Yes, I failed to read the fine print but regardless, Avis's business practices are very misleading and they will do nothing to assure their customers are happy. Fortunately, I get the final say as I will never use them again and of course, they taught me a valuable lesson about never signing something until you read it very carefully. Do not expect them to explain it to you or care that you understand it.

On November 23, 2009, I booked a car over the phone, but the rental wasn't available on my name when I arrived, and had to take one at a much higher price. After all the payments are done, my credit card was charged without any kind of prior notice, and without any explanation, which means it is theft from their side.

Two weeks later I notice a $513.22 bill on my credit card from Avis....

Wow! What is this, did someone run into the vehicle after it was parked..or what???
Called customer service to find out that they said I did not have a contract on the rental..Told them that I did..and after doing some investegating they said that they did receive a payment from PRICE LINE, but it was not enough and that I had to make up the difference or take it up with PRICE LINE. They also informed me that I was being charged for bringing back the car on an empty tank.....I could not believe it!

After talking to a supervisor, they aknowledged that this was their mistake and would reimburse me the $513.22...........NOW!!!

After five phone calls, a lot of apologies, and admitting their mistake, I have only received $386.16 of the $513.22 after a month!!!I have now brought it up with my credit card company W-lls F-rgo and they said that they would be more than happy to take care of the situation and reimburse me the remainder until they collect from this unethical company--AVIS--

AVIS Reference #774-2778

8) I am a long-time renter from Avis, and am extremely surprised how they treat their loyal customers

I rented an Avis car after my car was in an accident. 1) After being paid $877.36 by my insurance company, Avis billed me for $157.36, claiming the insurance company only paid $720. 2) $82.51 of the charge was for an "airport fee". I did not pick up or deliver the car at an airport. 3) Later, I was billed $82.25 for Avis eToll. I never authorized, activated, or used Avis eToll.

On November 7th 2009, we rented a car from the Colorado Springs Airport Avis office. They weren't my first choice (I normally go through Enterprise), but since they and Budget were the only ones present at the rental counter after retrieving our bags, that was my choice. Since I had traveled from Japan with family in tow, including a 9-month old who preferred to scream the duration of the 2-day flight, I was looking for a vehicle large enough to hold our baggage and able to meet our family's needs for the first few days of us moving to the area. I was met by Paula, who said they had a Chrysler Town and Country available which seemed adequate for our needs. Since I hadn't driven in the US for the better part of five years--including on the right side of the road and in something huge compared to average Japanese cars--I took her advice for the extra insurance and whatever was suggested to now drive legally in the US. I also requested a GPS system since we were new to the area, and knew that would help us get around to conduct business our first few days there. I initially rented the vehicle for 2 days, at a daily use rate of $109.00 per day. It was more than I wanted to pay, but for only two days and to get my family to our hotel quickly it seemed well worth it to be on our way.

The morning of the second rental day saw us still with no vehicle of our own and none in sight, so I called the Avis office to extend our rental by another three days. At the end of the same day, however, I had found a suitable used car at a local dealership near the base and was in the process of buying it. All was done by around 7 PM that night, so we didn't need the rental vehicle by that time. Once I got back to the hotel, I called Avis to let them know I was going to be dropping it off early the next morning with a friend's help. They stated they'd make a note of the third day of rental and would see me in the morning.

The morning of the third day (around 0930), I had a friend follow me to the airport to deliver the vehicle back to Avis. Both of us were floored when I saw the bill for three days rental---$689.00! We had driven less than 70 miles, had returned it with a full tank of gas, the vehicle had no damage, and I returned it earlier than the intended 3-day extension. I immediately went into the Avis office to review the receipt. I was met by a gentleman on the day shift (I don't recall his name) who reviewed the receipt and rental agreement I had signed, and promptly stated everything was correct. I asked him to review logic and see if there were any adjustments which could be made, in that $700 for less than three days of use and still in pristine condition was simply ludicrous. He stated there was nothing he could do, since I had signed for all offered services. I asked if there was a special military or government rate, since I was under orders and moving into the area. He stated it would cost at least an *additional* $5.00 per day for government rates. I left their office and decided to wait until the evening to speak to Paula again, who I had signed the initial agreements with.

When I contacted Paula and reviewed my situation, she stated I had indeed signed the contracts agreeing to the additional charges, and she wasn't going to reverse anything. I said that while that may be true, at the time we were all greatly fatigued, ready to be on our way, and not quite sure what all was required for insurance purposes to legally drive in the US. She reviewed the bill again, saying she noticed we had returned the vehicle full and that her coworkers hadn't reversed the proposed three-day additional rent "holding charge". That's knocked a whopping $25.00 off our charges. I explained to her we were new to the area and could use that almost $700 towards moving expenses if she could find a way to make the charges more reasonable. I stated I wasn't denying the fact we rented a vehicle--in fact it met our needs well and the customer service up to that point was adequate. Paula stated it was on our end since I had signed the paperwork (I wasn't given an option not to at signing), and she wasn't going to seek reversing any more charges. I ended the conversation stating I would do what I could to advertise Avis' questionable business practices to other military members so they may avoid future business with them.

I found a "contact us" section of the Avis main website, referenced our rental number and explained the situation. The next day I received an email from Becky Grant, an Avis CSR. She also stated that since I had signed the initial agreement, none of the charges would be reversed. I don't deny we rented a vehicle with Avis, but feel the nearly $400.00 worth of additional charges weren't explained well enough before I agreed to them. Either way, I definitely won't be using Avis again, and will do everything in my power to ensure other military members are aware of the preying business practices of this company.

I was charged for 2 tolls that Avis Etoll said I didnt pay for. This is not true and I am disputing it. I have read where they have done this to other people and I am prepared to bring this to the attention of the media if necessary. They are outrageously gonna charge my credit card $46.50 for $6.50 in tolls. Again I will say I paid for all tolls I went thru. This is a Scam!

I am absolutely tired of dealing with the Philipines. They can seldom answer a question, very unfriendly. You defintely need to move Avis back to the USA.

On Thursday 8 October 2009 at 11.30am I returned my Avis rented car to Malaga Airport, Spain. On Tuesday 20 October I received an invoice informing me that Avis had, on Thursday 8 October, withdrawn from my MasterCard the sum of 374.22 without informing me.

On Tuesday 20 October I telephoned Avis Customer Service Department and spoke to a David W., quoting my Rental Agreement number which acts as the telephone reference number. Mr W. explained that the charge was made for repairs done to the car which Avis claim to have occurred because of an accident whilst the car was in my charge. I told Mr W. that no such accident had taken place whilst the car was in my charge. Mr W. told me that he would pass my dispute on to the relevant department which would be in touch with me within 30 days. He asked for my telephone number.

After having given this matter considerable thought, I have decided that I am not prepared to wait for Avis to contact me. I want action on my behalf immediately. First of all I require from Avis,Madrid, Spain by return of post the following: a copy of the documentation that I signed; a copy of the drawing/profile of the car attached to my documentation; a copy of the estimate of repair of the car (dated); a copy of the final account for the repair of the car (dated); a photograph of the car with the dent and a photograph of the repaired car; a copy of Avis's full terms and conditions showing specifically the paragraph that allows your company to withdraw money from my credit card without giving me prior warning; A copy of the insurance terms and conditions.

I would like to make the following points with regard to what I believe to be a fraudulent claim on my master-card: When I collected the car on 27th September it was parked tightly next to other cars on either side in a dark area of the compound. The car was very dirty, it seemed to me to have been turned around very quickly because they told me they were extremely busy and were unable to give me the car I had originally ordered. It was also a black car. It was impossible to walk around the car which is something I always do to assure myself that it was in OK condition.

On arrival at my home 90 minutes later, in the light of day, I noticed a small dent--I repeat it was a small dent. It would have been impossible for me to see this in the compound unless an Avis representative had pointed it out. Which is what they most certainly should have done.

At no time did an Avis representative come with me to the car. I have never used Avis before and I did find this unusual. Other agencies we have used over our years of coming to Spain usually are considerably more attentive. The "three-minute turn-around" that Avis use as a marketing ploy seems to me to be (a) unhelpful for the Avis reps who probably are unable to have time to check the cars, therefore miss dents and scrapes--consequently they then have to put themselves in legal jeopardy by passing any financial consequences on to unsuspecting clients such as myself; (b) unhelpful for clients such as myself, now being forced to pay for something that has nothing to do with me.

I am a senior citizen and am unable to afford to lose this money (374.22). I also can't afford to employ legal assistance to help me fight my corner. Judging by the content and volume of complaints on the Avis website, it would seem my situation is well-known.

When I arrived on time in Los Angeles the AVIS lady said it was going to be over $2000. I said no and showed her all my paperwork. It took her a good 10-15 minutes and then she said she would charge me the lower rate. I was on my way.

Besides the chewing gum that had solidified on the outside of the car, all the dirt and all the scratches and dings, the car was relatively clean inside.

Basically I left and dropped the car off in Vegas two weeks later as my reservation stated. I even dropped it off ten minutes early with a full tank of course. I received a receipt from the parking attendant showing an amount of over $700. I didn't have time to argue so I left to catch the shuttle. I almost immediately received a receipt on my Blackberry from AVIS for amount over $700.

Long story short, I contacted within a few days and was told I would receive a refund of about $126.00. After a month, no refund. I emailed again and was told that my card was only charged $600 in the first place and no refund would be issued. I told them they were crazy and emailed them multiple times with a copy of my credit card statement showing the over $700 charged to my card. The kept emailing me back telling me I was wrong and that they contacted their financial center to verify I was wrong.

I basically just faxed all my evidence to the bank and disputed the charge. I was credited the amount of about $126 to my credit card this past week due to me having to dispute the charges.

I dealt with several customer service reps on the phone and in emails. Every one of them was an ******* that had the opportunity to salvage a customer and turn a negative into a positive.

2 weeks ago we rented a car from Avis through traveljigsaw with conf number 135527205 with no legal docs in, signages not working at all and a warning is always on on the screen. And we could not come back bec we rented the car from Geneve airport and immediately went to the highway to Paris.

The renting period was 24 hours but we gave it back in 6 hours as soon as we arrived in Paris. So we paid for a service not taken, even taken badly bec they put our lives in risk and caused us to travel with a car with no legal docs though they said they were in the car during rental.

I sent a complaint to Avis but the reply is we are sorry. I demanded my money back but Avis does not even care about it.

We were lucky: We didn't make an accident or the police did not stop us. However, both could have happened. We delivered the car back in 6 hours though we paid for 24 hours. Think once more while you are renting a car from Avis next time.

I had extended my Avis Car rental reservation on phone and asked for total I will be charged on my card. This lady on phone told me that it would be $91.37, but next day morning when I went to return the car. They gave me the receipt showing $192 charged on my credit card. This is total fooling of customers. I was asked to pay $100 more than what was quoted to me

We have been victimized by Avis with the classic bait and switch. We reserved an intermediate car at the SeaTac airport. The counter agent gave us the choice of keys to 2 cars. Of course, he failed to TELL US that we were in the process of upgrading. He put the contract in front of us, and yes we signed it...but we thought we were signing for what we asked for. the new slogan for avis shoud be BUYER BEWARE..if the counter agent is only offering keys, then he is upselling and you are not aware of it

Avis Germany (Frankfurt) is scamming US renters at the price of $660 for a small cratch (under 1 inch) not caused by renter - by just charging it to your credit card and producing phony estimates. There was no initial check over of the vehicle nore anybody available in the parking garage when I first picked up the car and scratches and windshield damage noted on the rental contract. Working with my CC Company to resolve this charge

I used the GPS unit to make my return to the DFW airport rental car return area. After I arrived I took the unit off the window put it in it's pouch and left the unit in the glove box of the car. I was running late for my flight. I asked the AVIS employee, who was directing rental car traffic, if I could leave the car. He said as long as I had everything and I didn't need a receipt, I was good to go. I noticed that the employee who was checking on the cars was 2-3 cars from getting to my car. After I gathering my things, I started walking towards the shuttle bus area. I looked back to see another Avis employee go through my car. The employee who told me it was ok to go waved me off and yelled that I was good. I received a call the next day informing me that I had not returned the GPS and was later charged on my work credit card. I disputed the charge and now Avis is billing me personally for the charge. I did not take the unit. I have no reason to steal and I did not accidentally take the unit. I own more than one personal GPS unit. I have no need to take their unit. Let alone a cheap model like the ones that they provide. Currently, I am working with my CC company to further investigate. I noticed that someone else had the same issue in FL. I have to believe that an AVIS employee misplaced the unit. Or that they are involved in some type of scam where they sell these units for profit. I certainly did not take the unit with me.

I rented a vehicle from the Atlanta Airport branch for the period from 09/05/09 to 09/07/09. The car that I rented was a 2010 Chevy Camaro. On the day that I was to return the car, the car broke down on me at the gas station. I immediately called the road service assistance phone number provided to me on my rental agreement, who explained to me that they would not be able to get to me until 2:45PM, however my flight was scheduled to leave Atlanta at the exac same time.

I then called the Atlanta branch to explain to them what happened and asked if they would reimburse me for the cost of my flight if I stayed with the car and waited for the tow truck. They informed that this was not a courtesy they would be able to extend, so I told them that I would leave the car at the gas station so that I could make my flight. The representative whom I spoke to (Johnny) assured me that under these this circumstance I would not be responsible for the car because I had to make my flight.

Well long story short has now charged my credit card for a fee of $500, to recoupe the price of the GPS which they claim was missing from the car upon return from the Tow company. I do not think it is fair under this circumstance that I am charged a fee for the lost GPS. I spoke with several managers who said they were not willing to cancel this charge, and here I am stuck with at $500 bill for a GPS that I do not have.

On Aug. 25, 2009, I went to Avis rent a car at Ithaca airport to get a compact car. The guy there was not friendly at all, seemed angry at me for not reserving a car earlier. Demand me to wait for sometime before the car would be ready for me. I remember he said that if I did not drive more than 75miles, I need to leave a receipt for adding gas in the car, or I will be charged 13.99 for gas. Because of this, later that day, I made sure that I added full gas so that I could return the car the next day early in the morning.

The unfair practice by Avis is that no one even checks to see if there is a receipt in the car. It could be that they checked and denied the existence of the receipt. I would never know that. Either they charged me 13.99 which was double charge for the gas. When I contacted them about this, they could not credit me saying that I did not have a receipt for adding the gasoline. Apparently the 13.99 charge is way above the cost. Also, they refuse to acknowledge the existence of the receipt and still charge you. For the fact, I know that the receipt was there. What could it go?

They insisted that I leave the receipt together with the key. I did see such a statement anywhere and the guy told me otherwise. But they do not acknowledge that or their mistake, instead I have to pay for their errors. I cannot believe that this is a fair practice.

As for handling my complaint, their attitude is basically like we can do what we like and there is nothing you can do about it. I guess that they are right on that. However I feel obliged to let others know their unethical business practice. Thank you.

Was forced to hire a vehicle for 13 days because Avis would not make vehicles available for 1 day 1 way trip to Cardiff Airport with a return hire from Cardiff to Heathrow two weeks later. On return trip from Cardiff to Heathrow we got a flat tire which I had to change due to limited time. Flat tire was reported and inspected at Heathrow by an Avis employee to verify that there was no visible damage (punture or cut) to the tire which was acknowledge on the "Avis Incident Report". Service rep. advised me that they would have to charge me for a new tire and that I would be reinbursed for that charge. I reluctantly agreed because that's the way the business is done by Avis.

Upon arrival at the rental car agency, Avis did not have a mini-van available, and we ultimately had to settle on a Jeep SUV. Then having to discover during the trip that 2 of the seatbelts installed were mechanically broken and were unable to seatbelt my grand-children, which in itself is a safety violation screaming a lawsuit.

Our arrival at the vacation home at Indian Rocks Beach, Florida was late at night, so the following day I proceeded to make contact with Avis. I had to make countless phone calls just to speak with the right person who could assist me, not to mention the exuberant amount of time on the phone waiting and being transferred using my cell phone and roaming minutes in trying to get the seat belt issue resolved.

Upon finally speaking with an Avis representative and explaining the seat belt situation, Avis located a mini-van at the Clearwater Airport, Florida. Given the circumstance of the seat belt, I asked if Avis would drop off the vehicle at our vacation home since I did not want to risk putting my family in the vehicle without seat belts and they refused.

I wasted an entire morning trying to reach an Avis representative that could resolve my situation, had to wait for Avis to locate a mini-van, had to drive the vehicle with the inoperable seat belts to the Clearwater Airport having to leave my family behind, and then I had to drive back to pick up my family so that we could begin with our planned vacation. The entire day from the start of our vacation was wasted trying to resolve their matter.

After returning home to Colorado, I sent an email to Avis Customer Service explaining the events and details, and explained that I would not do business with them again given the customer service, faulty equipment, and their unwillingness to rectify the situation. Not only did I not get the vehicle reserved, spent a great deal of time trying to reach an Avis representative, used an enormous amount of roaming minutes, had to drive to a different airport to exchange the vehicle which should have been dropped off, and then had to drive back to pick up my family, and the best I'm offered is a $30.00 gift certificate and to boot, towards the rental of another Avis vehicle which was made clearly I would not be doing business with them again.

I travel extensively both business and pleasure and Avis is always a preferred choice but after the kind of customer service experienced, I will not be renting from Avis again. I want to reach out to as many people as possible so that they are aware and hopefully prevent anyone from having to endure the hassle I did.

Involving three successive Avis car rentals in Chicago my Amex card was later automatically billed for highway tolls I am certain I paid. The first rental date was 1/12/08 and I was mailed a violation notice on 10/23/08 in the amount of $46.50 ($1.50 toll + $20 Illinois citation fee + $20 admin fee). I disputed the violation, the admin fee was waived, and my Amex card was charged $26.50.

The second rental date was 01/12/08 and I was mailed a violation notice on 10/23/08 in the amount of $45.40 ($0.40 toll + $20 citation fee + $20 admin fee). I disputed the violation (by phone and web-site complaint) and then apparently both the citation fee and admin fee were waived, because my Amex card was billed only $0.40. During the dispute of the second notice, in May '09 I spoke with a lady named Susann at Avis E-tolls).

I told her I had never not paid a toll, and it was inconceivable that I would just not pay tolls every time I visit Chicago. She replied that one way this could have happened is that I had not paid the "exact" fines. I asked her if that meant that if I had paid $0.50 instead of the requested $0.40 I would be fined for not paying the exact amount. Incredibly, her reply was "yes". I could not believe that an arm of a city or state agency would ask for $0.40, gladly take the $0.50 given, then later charge >100 times more ($45) because the amount paid had slightly exceeded the amount requested.

In May '09 I filed a dispute on the Avis Etoll web-site, taking this position, and also said I was considering filing complaints with the Illinois and New York state attorney general's offices. Apparently they accepted my arguments, as they subsequently charged my Amex card only $0.40. Interestly however, they never responded to my filed dispute, either by phone or in writing.

Now I just received a charge on my Amex card for $4.00 from Avis E-toll related to another rental in Chicago on 08/04/09. I called Avis and was told again that Avis E-toll was a separate comany and I had to call them. Here we go again. Three times in three rentals, in the same city, over a space of about one year.

I can't accept this abuse. I believe the pattern of behavior from Illnois Highway Tolls, Avis, and Avis E-tolls is very unfair, and perhaps illegal, and if so is being perpetrated on large numbers of people. This issue has been bothering me now for over a year, costing me about 20 hours of my time (which is worth $1200 based on my annual salary), has caused me to lose several night's sleep due to frustration, and undermined my feeling of well-being by making me feel powerless against what I believe is an obvious injustice.

There is the apparent assumption that the renter is guilty until proven innnocent, but there's no way to do that, except through the force of reason and much time and effort. That ensures most people will pay the fines even if they shouldn't.

There's the ridulous (if true) practice of levying fines for overpaying tolls, while at the same time accepting the paid amount in the first place. I believe any peer would find this to quite surprising and unfair.

There's the apparent pattern of not replying to written disputes, quite possibly to avoid admission of guilt, while simultaneously waiving amounts to perhaps avoid further investigation.

There's the absurd amplification of the amounts due, from in my second instance, just $0.40 to >100 times more ($45.40).

There's the practice of the rental car company passing the renter's credit card information to Avis E-toll who then automatically levies the charges to the card, sometimes before the renter can diuspute them (as in my most recent instance).

I have a rental car that does not work & Avis will not pick up. I have missed one appointment and the problem is still not resolved!

I rented a care between the dates of 9/28/09 and 10/1/09. I left my EZ-Pass in the car when I returned it. On Saturday 10/1/09, I left a message with the car dealership that the Avis Car is located in. I did not get any reply. I continued to cal Avis on the folllowing dates: 8/3/09, 8/4/09, 8/5/09, 8/6/09, 8/7/09, 8/8/09 and 8/10/09. They kept giving me the run around and said that they didn't see my EZ-Pass. Avis is supposed to clean out the vehicle before renting it to another person. They said that they cleaned it out. I checked my Ez-Pass account and I see that my EZ-Pass was used on 8/5/09. So if they cleaned it out, that means someone at Avis stole my EZ-Pass and has been using it.

Everyday someone said they would call me and get back to me, so I did not cancel my EZ Pass. No one ever called me back and they kept giving me the runaround. During this time, someone was using my EZ-Pass.

My family and I (mom and brother) have paying customers at that location. I returned the car on time, back to the location after renting the car for 3 weeks straight. when I closed the accont. Manager said I owed them 850 sum odd dollars so would not be getting any thing back. I said to the manager that does not seem right but she gave me this explanation and rushed me out, with out giving me my reciept because they werw giving me a ride back to my hotel and they were closing for the day.

I felt that something was not right so I called my bank to do sum research and they mentioned there were funds owed to me but they have not been released. I asked how could I get it sooner then later? they told me to have Avis fax over the dollar amount owed to me and the bank would release back my funds owed to me because I rented using a debt card. The cost for the car was 275.13 (including tax and insurance) their policy is to take 400 from your account do to the debt card, upon return of the car they subtract the 275.13 from the 400 and return the balance to your accnt. when the first week of renting past, i came in and said I would like to get the car for another week.

Avis said well since we have your card on hold you dont have to pay another 400 just pay the fee, tax and insurance. 275.13 and I was like great so I had 400 cash in hand, told them that I would go to the bank and deposit the money. they said you can pay cash so you dont have to run to the bank. I told the manager my mother gave me the 400 so how much would I owe my mom because I could not figure that quick what 275.13 from 400 hundred was the manager summed it out for me and I gave them cash for that week. (mind you I had no extra cash in my account so they only had $400 from my bank on hold and I paid the cash 275.13 for that following week) so once that weekended the one I paid cash for, I called Avis and spoke to Lodi a agent that for the most part had handeled most of my transactions. I told him I would like another week and I will deposit another 275.13 into my account but I will call him once I put in the cash so the transaction will go through.

I called and he deducted the 275.13. When I asked hem this morning to fax the amount owed to me they faxed only the money I owed them that they have already. When my bank said they recieved the fax Avis didn't add the dollar amount. I called Avis got Lodi on the phone and he said we dont owe you anything that when I got ****** and started to yell and curse because I knew he was lying, they never gave me my reciept and he kept on denying it and he hung up on me. I called again asked to speak to the manager she said the same thing as him I asked for the GM's number and it was the general Avis number and I told her that I was going to make sure she was fired and Lodi as well. She hung up on me.

I called the general number and got no help I called another location explained my situation and the Avis employee agreeded with me and gave me the Direct cell number for the GM. I texed him and left many messages but no return call. I called my bank we confrenced the Avis that I rented from and Lodi was saying oh you will get you funds released tomorrow when he knew my bank was on the phone as well. The Avis manager came on being very condisending and rude so I told her I am going to get them fired because at first you said I was getting nothing and now my bank is on the phone now you say........ I will get my due funds tomorrow.

At no time did I cause any additional damage to the vehicle throughout the whole trip.

On returning home to the uk I received the invoice and I had been charged an ACCIDENT REPAIRS additional fee to pay of 412.75 ZAR which was outrageous.
I immediately phoned AVIS customer services on 8th JUNE 09 and they said it would be investigated by foreign damages team. It would take 30 days.

30 days had passed and I had no reply. I phoned again on 8th July 2009 and the male I spoke to said the car was damaged and had to be repaired and that I haven't been charged for the damage or the excess but only an admin fee of 412.75 ZAR. I explained that there was no additional damage so there shouldn't be an admin fee for damages and that it wasn't fully investigated as an investigation includes all parties and I wasn't contacted. I wasn't getting anywhere with him so requested a supervisor/manager.

On the same day I received a call from a male I believe was called Hilton. I explained the situation again and he said he understands and that the damage wasn't perhaps noted thoroughly enough etc and It could quite well be damage that was already there. I know it was.

On thursday 16th July 2009 I received a credit card bill from Halifax dated 13th July 2009 and had another charge of 195 ZAR dated 22 June 2009.
This is nothing more that theft and I haven't even been contacted by phone or in writing advising me that this was to happen or what it was, they have just kept my details and added a further charge. I called Halifax to cancel the card as they were taking further unauthorised monies. This is a separate issue that needs resolving too.

Friday 17th July came and no call. I phoned to speak to Hilton and a female stated that he is on the phone and he will phone me back when he had finished I asked her about the charge of 195 ZAR and she said she'll try to find out and let me know but probably a traffic charge??. Again Hilton didn't return my call.
On 22nd July I phoned again to speak to him and again he was busy and she told me that he would phone me back by 1700 hours. This again didn't happen.
This matter will not get resolved by myself as they are ignoring me and having charged for something that is incorrect they hope it will go away. I have researched this on the internet and this type of thing is happening worldwide with this company.

The fact is that the total value is about 35-40 for admin fee for damages and 15 for the additional charge on 22nd June 09. This cannot continue to happen and there are other people in the same situation that may find it too hard to pursue but this is how they are getting away with it.

When I returned the car, I asked the staff to check it and watched them do so. I asked if I needed to get anything signed and they said no, it was all okay. I later received a letter saying that the windscreen was damaged and that a charge of $200 plus taxes would be charged to my card. I wrote to Avis telling them that the car was sighted by their staff and therefore that I assumed the damage must have occurred after I handed the car over. I told them not to charge my card. They still did. They have not responded to the letter I sent them over a month ago. An amount of $212 was charged to my account despite my telling Avis not to charge my card.

We reserved a car to be picked up at the Rochester Airport on 7/10/09. When we arrived and tried to pay with a check card, we were informed they were going to put a hold on our account for $500 for use of a non-credit card. At no point we were informed this would be the case. We do not have a credit card and did not bring enough for our trip to cover this.

I called the main office and spoke with several people in the complaints department. Their suggestion was to go to another car rental business. The other rental companies would not rent to a "walk up," and all the cars had been reserved. We were stranded at the airport. After several more calls and no assistance from anyone at this company, I secured the money to cover the $500 from my mother. This took more than 3 hours. I told them at the time we signed the paperwork that I would be paying with the check card originally presented for the car upon return.

Once we got the car, it was beaten up. We took pics of all the damage and had one of their garage workers sign off on the damage for our protection. When we returned the car on 7/14, the return guy said the card was charged. We had to go back to the airport and stand in line to have the charge removed. When we gave them the check card again, they ran it and told us it was declined. We then had to get out of line, find an ATM for the same card, get cash, get back in line, and pay it with cash. We were assured the change was reversed.

As we were waiting in line, I saw 2 more people hit with the surprise $500 charge. When we were waiting to get our receipt, I spoke with the manager and told him they needed to have the charge posted somewhere, so people would know what they were going to be required to do. He swore that it was posted "somewhere." I told him they were unethical and that they're scammers. As we were walking away, I saw him put out the sign stating the "policy."

On 7/15, they charged my check card again. I had to spend 45 minutes on hold with their complaints department for them to tell me it wasn't a charge and that it was a hold that would be released in 48 to 72 hours. I work at a bank. It wasn't a hold; it was a charge. I had to have her conference in the bank to release the funds back to my account. I will never rent from Avis again. I would encourage anyone thinking about renting from these scam artists to pony up the extra money and save your self a lot of hassle.

I rented a car in Montreal, Quebec from Avis rent a car back in August 2008. When I returned the car, it was fine except for a couple of scratches that were already marked on the picture they give you showing what marks are already on the car. This year, June of 2009, I received a statement from Avis for a claim for damages done to the car that I am not responsible for: Here is what I received: On August 2008, I rented the car. June 5, 2009, I received a letter dated for June 2, 2009 that I damaged this car. Included in their documents is an estimate done on January 20, 2009. Included in the documents is another net estimate billing dated January 26, 2009. Included in the documents I received is an Incident Report (to be completed by customer, I did not fill this out nor did I sign it), someone has printed my information on this form. There is a space for a date of report and it is not on there. Included are pictures of the car damaged and clearly showing damage I know I did not do. No date on these pictures. Also included is a letter suggesting I pay with my credit card the amount of $1,036.41 and reclaim it on my credit card.

I received another letter on approximately June 23rd to say they have attempted to charge my credit card that I used to rent this card. What do I do? I am not responsible for damaging this car. They are attempting to charge my credit card and I have no idea what fine print I may have signed that would allow them to do this. I declined the insurance as it is covered on my credit card and it appears they are using this and taking advantage that perhaps after this much time people will just pay? This is time consuming trying to stop this company from doing something like this. They are probably banking on the fact that most people are busy and just pay, but this is not right. I would appreciate your advice.

I reserved online the week before I was leaving out of town. Two days before our trip, I called my hometown Midland, TX to verify my reservation. The confirmation number did not come up, so Rosalie (customer service rep) redid my reservation. I specifically told her I want a mid-size car with a GPS. She stated she had to call her boss George in Odessa, TX to bring a car down from Odessa to Midland with a GPS by Friday. I told her I will pick it up at 7:30am when they open. She also gave me a confirmation number. She did not tell me the rules and regulations.

Friday morning when I arrived, they did not have a car for me, no GPS available, my confirmation number did not come up again, and they could not accept my Visa debit card. I'm unaware that I needed a major credit card. The only vehicle they had was an SUV, so they gave me that for the price I was quoted for. I had to borrow my mom's credit card for the SUV.

Teresa (another customer rep) promised me that they would not take out any money from the card, because we agreed I would pay cash when I arrived back. My mom did not want me to take out any money. So she promised that would not happen. She (Teresa) lied to me and my mother about the transaction, and my balance came out to $180.00. I would never rent from Avis again, and I will pass this on to friends and family about this business.

I rented a car online which ended up to be Avis. I put that I am underage and my total came out to $301.71. On May 20, 2009 I picked up my vehicle from Avis from Glendale California, and the sales associate whose name is Julio had printed out the contract. In the contract that I signed, he circled that I will have to pay $301.71 at the end of my destination.

When I brought back the car in Las Vegas, my bill came out to $911.72. They said it was because of an underage fee and GPS fee. He didn't explain to me that at the end, there will be any additional charges. Turns out in the contract that I signed in small letters stating there is a $27 per day underage fee which came out to $243.00 and a GPS charge of $69.97. When we gave back the car the associate in Avis said that all charges on the contract need to be circled and initialed which he didn't do. The only thing he did circle and initial is the original amount which was $301.71. I also asked for the GPS and asked him how much it was, he said there is no charge for GPS. I called Avis 3 times, and tried to dispute my charges; and they just ignored what my issue was with them.

Avis rental has wrongfully overcharged me for a compact vehicle that I rented from them for six weeks. I have called and left messages over and over again. They overcharged me $8,139.41. All they tell me is the manager will get back with me by the end of the day.

I rented a vehicle from Avis at the Little Rock, AR airport as I was sent there on business from May 4th to May 7th. I returned the car as I received it and with a full tank of gas as instructed. On May 21st I noticed a $75 dollar charge on my credit card again from Avis from May 20th. I called the Little Rock location that I rented from and was told they were very busy and they would have to call me back. I asked if there was a corporate number where I could talk to someone and they gave me the corporate number of 1-800. I called them next and was told that the charge was a cleaning charge and that I had to contact the person who made the charge against the vehicle.

I was instructed to call Yussef D as he was the only one that could help me. I promptly contacted him on May 21st at 4:24 PM EST and left a detailed message relating to my call. I did not receive a call back so I called again on May 22nd at 11:16 AM EST and also left a message. Again I was unable to get a response so I called May 26th after the holiday weekend at 9:09 AM EST and left a message. On May 26th in the afternoon I received the Avis letter stating As we were processing the vehicle that you returned to the location at Memphis, TN on 05/07/2009, we discovered excessive stains, dirt or soilage which will require detailing to meet the standards for the next rental. I did not return the vehicle to Memphis, TN but back to Little Rock, AR where I rented the vehicle from.

I then proceeded to call Avis Corporate at 4:00 PM EST as I was unable to get a hold of Yussef D, and also about the return location problem. The lady on the phone was helpful and told me that Yussef should have contacted me before making the charge but they did not have my phone number on file, although they ask for it and enter it into the system each time I rent. She also informed me that after I returned the car it was transported from Little Rock, AR to Memphis TN. Which I requested how can I be held responsible for the transportation as upon returning the vehicle there was no problems with it at that time. She sent Yussef an E-Mail and said he should be contacting me shortly and if I had not heard from him that I should call back today May 27th. She also gave me a confirmation number.

I contacted the Corporate Office again on May 27th at 2:00 PM EST and was again given a hard time telling me there was nothing they could do until they get in contact with Yussef D. Since their E-Mails and my calls have been unsuccessful I asked them to call him while I was on hold. They came back that they were not able to get in contact with him and I should just be patient as he maybe on vacation. I requested his contact number to confirm I had the correct one, which I did. I also requested the Little Rock, AR airport phone number as I rented the car from them and returned to them and also the Memphis, TN location as I was hoping to be able to get in contact with Yussef D, which the same one on the letter that no one will answer.

I called the Little Rock, AR location right after and I asked if there was any notes in the system that said I returned the car dirty or anything. She replied no there were not any issues. I informed her about the letter from Yussef D and the woman replied he was there. She placed me on hold. She later came back and said she thinks there has been a mistake and they are looking into it and they will call me back. I did not get a return call so I tried to call them back on May 28th at 11:00AM, I was on hold for over a half hour and hung up. I then tried again at 1:30 PM EST and they finaly answered. They said they were looking into the problem and the manager got on the phone. She informed me that she was unable to do anything and that she had to get a hold of Yussef D. She took my phone number and said she would call back. I still had not heard anything as of May 28th at 3:00 PM EST so I called back about the issue and asked for the Manager on staff. I was placed on hold and Anthony answered and took my information and promised he would call me back today. As of now I have not heard back from Yussef D about this issue.

This company just seems to run you around till you give up. I will never rent with AVIS again!!!!

I rented a Chev Impala thru AVIS at BWI. Two weeks into my three week stay I happened to look at the rear tires, the sunlight was hitting just right, and discovered they were bald. BALD! How can AVIS, a professional rental company, justify sending me on the road with bald rear tires. The front tires look fairly new. I took it to the closest AVIS and the guy says, "You've had the car since May 5th and just now you're noticing the rear tires are bald?" Like I was a dummy for not finding this when I picked up the car. Brother! They gave me another car. I took pictures for future reference.

Beware of gas pre-pay scam at AVIS. My rental experience with AVIS was disastrous. I got duped when I picked up a rental car at FLL in Florida. At the counter I was asked if I wanted to pre-pay for the gas. I asked for an explanation of pre-pay. I was told that it is the cheapest and most convenient way to pay for the gas used. That turned out to be a complete lie.

When I contacted AVIS customer service to complain I was told in a condescending way that I should have read the rental contract instead of relying on what the AVIS representative told me. No one told me that if I select pre-pay, I would be charged for a full tank of gas no matter how much gas was left in the tank when I returned it to the airport. That amounts to customer deception and is a complete scam. I was refused a $29 refund which was the amount charged for filling up a tank that was already full.

I made a reservation with Avis for 1,348 NIS in May as I was going to Israel for prayers as my dad had just passed away.

When I arrived - I was given a different car that was not clean or checked for safety.

Other interior dashboard items were broken.

I have rented with Avis 9 times and was a loyal customer before this ordeal. They have destroyed my vacation, put the lives of myself and my passengers in jeopardy and been treated horribly with lies and unbelievable carelessness. For three days they don't even answer the emergency line phone!!!

I am so angered by this that I demanded a full refund. The purpose of this trip was to mourn the loss of my dad. Not to have my own life at risk and fight with Avis DRT Ltd.

I rented a car from Avis at the Durham NC airport. I also rented a GPS. The GPS worked for about 3-4 hours and then nothing. It just went blank and didn't work, so I put it in my hotel room and downloaded maps instead. I returned the car to Avis at about 4:30 am a couple of days later. I left the GPS in the glove compartment. There was a long line of cars at the return place, and nobody was checking them in. There was also nobody at the counter. There was a shuttle bus about to leave for the airport and as I was running late I just left the keys in the car, and got on the bus. Later Avis called to say that the GPS was not turned in. BS! It was in the car when I left it so either someone misplaced it or stole it - I don't know - but it wasn't me.

Then Avis charged my credit card $450 for this broken down piece of junk and refused to take the charge off. The manager said I "should have given the GPS to the bus driver". I say - there were no instructions like that in the rental agreement, nor any instructions at all to tell me what to do with the GPS upon returning it (other than leave it in the car). I'm not going to pay this charge so we'll see if anyone at the company will hear my complaint and act on it. After reading all these others - I doubt it! I would definitely go all the way to court with this one, as they are blaming me for bad employees or bad security. I was told there are no security cameras in the car return area!

Rented care, and I am an AVIS preferred customer, the car was filthy. If interested email me and I'll send you digital photos. Dramatically overpaid for renting a filthy car.

I rented a car from Avis in Cheyenne, WY after I had an accident and as soon as I left their office, I noticed an indicator light that said there was a problem with a tire. I checked and found that the right front tire was extremely low on air (obviously they had not checked this car out before renting it. I drove to a service station to put air in it, but as soon as I started putting air in, I heard it leaking out the back and noticed a large dent in the wheel.

There was no way I could use this car to drive the 100 miles to my home. I called the agent and they referred me to roadside assistance. They told me that they would have to give me another car but that there would be none available until the next day. So I was forced to spend an extra day in Cheyenne entailing considerable expense and missing work and school for myself and my family.

I told the agent that I would not pay for this car and they said no problem, just bring it back the next day when they had a car. We limped to a hotel, came back the next day, got another car and were on our way. When I picked up the new car, I twice verified with the agent that the billing would start on that day. They said yes. I turned it in after hours on a Saturday because that was the only time I could get there. I called on Monday to make sure everything was OK and to get a copy of the bill. They said they would email it but never did. I called again on Tuesday, was told the same thing but still did not receive it. Finally, I asked them to mail it and asked what the total was.

I was shocked to discover it was almost $300 more than I thought it would be. They said there was nothing they could do (or even give me any details) and referred me to the 800 customer service number. The man at customer service I spoke to (after waiting on hold for ten minutes) was very sympathetic and seemed to agree that I had been overcharged. He said they billed me for more than ten dollars a day more than I had been quoted, that they had charged me a day for when I had the defective car, and that they had charged me for a tank of gas.

Since I had filled the tank just before dropping it off, this especially infuriated me. He said he would try to straighten it out and call me back, but he never did. The next day I talked to a woman who again was sympathetic and said she would be sure to get to the bottom of it and call me back. She did tell me that as far as the gas, I would have to produce a receipt to verify my purchase in order to be reimbursed. Apparently my word was not good enough. It never occurred to me that this was necessary so I had not kept the receipt. I asked for a copy from my credit card company, which I will be charged for. This woman never called me back either. I also never did receive a copy of my bill which I needed to be reimbursed (partially as it turns out) by my insurance company. I

called again and this time got a man that was downright rude to me. He insisted that they were looking into it and that they would let me know when they had resolved it. I then sent a detailed email to their customer service department describing everything I was going through. This never got a response either. I finally talked to a woman at customer service a week after this whole problem began who told me there was nothing I could do. Since I had not returned the defective car right away, they charged me a days rental for it (even though they had promised more than once they would not and despite the fact that the problem with the car ended up costing me a lot of time and money.) She also told me that the rate they charged was the established rate and that they were not going to back away from it. She also told me there were a log of surcharges and extra fees which I didn't know existed. At least she had the guts to tell me what was going on. I had to call back twice more to get the copy of the bill I needed (and every time I called I was on hold for quite a while.) And I still have not been reimbursed for the gas they charged me for. I have never been treated this badly by any company in my life.

I consider myself an honest and reasonable person, and usually this is enough to get treated at least somewhat reasonably. If they had been upfront with me from the beginning, I would not have as much problem with these charges. But being promised something, then charged for something else while being lied to, put off and even falsely accused was something that caused my a great deal of stress and anguish. I would never do business with this company again and am urging everyone I know not to do so either.

returned car rental, with half tank. and knew that there would be a fuel charge, for half tank. that is a hyyndai and takes about 14 gal in tank, or half tank is 7 gallons. A fuel charge of 140 DOLLARS was posted to my card. and the check in guy gave me an empty report of 0/8 [in eighths] as to the tank. Even if it was 14 gallons, at $10 per gallon? so there is some mistakes happening here, or some games going on. i am a preferred renter and am very unhappy with this GOUGE on the bill. Vegas has problems, not only with Avis, but with others such as Budget.

Over charge of about 100 bucks.

We have been on the telephone for hours over the past two days with Avis in the US and Panama and am getting nowhere. We rented a car in Panama last Tuesday, 24 March at 1045 in the morning. We returned the car Friday, 27 March at 1600, at the same location: Marcos A Gelabert Airport (PT2). When requesting a receipt on the Avis web site we were advised on the website that the car was never returned! We were supposed to pick up the car at 0815. When we went to the Avis rental counter at the airport there was no one at the counter, no telephone at the counter, and they did not answer their posted telephone numbers.

Another rental car company finally helped us contact Avis. They kept promising to be there in a few minutes. We waited from 0815 until 1030 for a man to show up with the car. He spoke no English and had a Spanish-only rental agreement to sign. With the help of a bilingual passerby we finally signed the paperwork and received the car keys. The airport office was supposed to be open from 0800 to 1700 daily. There was NEVER anyone there and no one to contact. Per the Avis Panamanian representative's instructions (via the volunteer translator) we left the car in the airport parking lot and dropped the keys into the drop box (hole) in the Avis counter. Avis still continues to charge us a daily/hourly rate for a car we turned in.

We returned the car with a full tank of gas. The mileage was 89729.4 kilometers. The time was 1600 local time on Friday, 27 March. I suspect the car is still sitting in the parking lot, or by now has been stolen. I am curious and apprehensive as to how long before the arrest warrant for us is issued. It is particularly frustrating that we cannot contact anyone with Avis in Panama City, Panama. It took many calls and hours on hold before we finally reached someone at Avis Customer Service that was even willing to take some ownership of the issues. While Avis USA customer support has rendered some assistance, they also were unable to contact anyone in Panama who could speak English. Finally, Avis USA supposedly sent a fax and asked us to wait another 48 hours.

Avis has not replied to any of our emails. I personally feel that the Avis operation in Panama City needs a complete evaluation of its operational and management practices. As a long-time Preferred Avis customer this has been a terrible experience; and still has not been resolved! The worst financial impact is that we are still being charged for the rental of a car that we turned in last week. Additional costs are in fruitless telephone calls to Panama and much wasted time on hold on the telephone.

On returning my rental car a small connector popped out from the rented GPS unit stand. I have a photo showing this is an inconsequential repair. Avis later charged my credit card $149.95 without any notice or explanation. Avis Customer Service replied to my complaint that the photo I sent them was too large and the charge is justified, without any proof of the cost of the repair.

Avis defrauded me of $150

I rented a car from Avis at the Dane County Regional Airport from 2/8 and returned the car on 2/13. The Toyota corolla was returned with no damage to the car and a full tank of gas. One month later i recevied a bill for $629.70 from Khouiy Alternative which is a claims adjuster for Avis. The bill informs me that I can sign the credit authorization form or report it to my insurance agency. There are no pictures and no proof that this alleged damaged occurred while I had the car in my possession. No one at Avis at the airport notified me at the time I returned the car that there was any damage either.

I did not damage this car and fell that it is not my responsiblitlity to pay. I have read numerous stories of this same type of unfair practice against consumers that are being defrauded by Avis and other car rental places. The company is threatening me with a 629.70 dollar bill that I cannot afford and they are threatening to notify a collection agency if I do not pay. This is outright extortion.

we rented a car in dec 22 2008 and returned it jan 2 2009 paid for the car and over a month later on feb 24 2009 i recieved a $71 dollar violation charge on my credit card. i have tried several times to contact someone at the citation department with no aveil. i left a message and i e mailed them. at no time while driving the car did i incur any violations.

it is a burden finalcially to have unfair charges plaed in my card not to mention with out any kind of letter or e mail from thr company informing me of the violation prior to the charges.

We made a reservation 6 months in advance to get the best deal, as we always do. We reserved a full size car for $181.30 and had a $20.00 off coupon that was to be taken off at the counter. All was well until we returned the car and found that out bill was $355.41 when we asked why they said that they had up graded us to a larger car.

We went to speak to a manager ( W.L. ) and he said I had initialed it so therefore I knew about it. He said his manager would call me in the morning. The girl went over everything that I signed for and the only mention that I signed for was that I was denying the insurance and that I would bring the car back with a full tank of gas, there was absolutely no mention of any upgrade. Nobody called us and after two days of telephoning I finally got to talk to a manager (Michel). He told us unfortunately there was nothing he could do since I had initialed it.

I explained to him that if I wanted to upgrade I would of used my upgrade coupon instead of my $20.00 off coupon. I had no need for a upgrade and did not want an upgrade. The car we rented was no bigger or better than most mid size cars that we rent. This is shear trickery what they did, and they know it. It may of been that they were out of full size cars. I don't know. We waited in a very long line about 45 minutes and there was still a very long line when we left. I know that they were very busy that day. I have called my credit card company and disputed the charges, but the manager at Avis said they had a signed contract so it would do us no good. I am sick about this, This sure put a nasty finish to our wonderful vacation.

We made a reservation 6 months in advance to get the best deal, as we always do. We reserved a full size car for $181. and had a $20.00 off coupon that was to be taken off at the counter. All was well until we returned the car and found that out bill was $355. when we asked why they said that they had up graded us. We went to speek to a manager and he said we had initialed it so therefore we knew about it. He said his manager wold call us in the morning. The only mention that I signed for was that I was deniying the insurance and that I would bring the car back with a full tank of gas.that Nobody called us and and after two days of phonine I finally got to a manager yesterday. He told us unfornatualy that there was nothing he could do since I had initaled it.

the fellow at Avis said they had a signed contract so it would do us no good. I am sick about this, It kind of put a nasty finish to our wonderful vacation.

I returned an AVIS rental car on Dec 27 2008. The representative made a complete walk around the car and then took the mileage and ran off the receipt. She did not record any damage. One month later I received a notice that there was damage. AVIS demanded $495.70 which included an excessive 2.2 day additional rental charge ($107.80)and a large service fee ($50). The problem is that neither my wife nor I had an accident with this car and the car was undamaged when we returned it. Of course we did not take a picture of the car when we returned it to the lot. [Their] picture has no date and therefore there is no proof of when the damage occurred. There is no proof that it is the same car. The location on the accident report where the driver was supposed to sign is unsigned. The accident report form is from BUDGET Rent a Car.

We have shown the AVIS documents to a lawyer who says that this evidence would not standup in court. This appears to be a scam. In addition, we obtained a telephone quote of ($370.02) for this rental; they were supposed to rent a mid-size (Ford FUSION) but the agent gave us a Pontiac VIBE. I was assured that there would be no extra charge for this change; however, AVIS charged us $594.69. This looks like bait-and-switch.

We did not cause any damage.

I have to vent on the horrible experience I had recently with Avis out of Boston Mass. I am a premier member with Avis and had no real complaints prior to this. I rented a car at Boston Aiport. Upon arrival, I had to stand in line for well over 30 minutes just to get my car. There were 2 people working the desk and for some reason, they did not have my name listed on the premier list. I got a disgruntled clerk. The car they set me up with was a stripped down PT Cruiser. I drove from the airport to my hotel, about 35 minutes away. After checking in, I was told that they would be expecting snow in the next few days and asked if I had a scraper for my car (at the hotel, mind you)or if I needed one. I went to the car and decided that I better check the wipers.

Well, lo and behold, the wipers were non-functional. The wiper arms moved, but the blades were not wiping anything. I called Avis and was told to either buy a replacement set or bring the car back. I drive back to the airport and stand in another line, to get a replacement car. I waited a total of an hour to get the replacement car because a midsize car, which I rented, was not ready. Fine. After an hour, I complained that I was tired of waiting and the clerk upgraded me to an impala (I dont know what size that was). When I got in the car and started it, the power steering made a grinding noise. I walked back in to the clerk and told them about it. They came to check it out, but of course, the noise was not there. Fine. I figured it was just the cold.

I drove back to the hotel. 2 days later, after a snow storm, I go to get in my car after a long meeting offsite. The power steering makes that same noise again and it would not work at all. It was like driving a 1966 car with no power steering. As I go to drive out of the lot, I notice that the tire is making noises. I pull over to check and find a flat tire. Great. It's probably 15 degrees out and I have to change a tire. I go to the trunk and there is no spare tire. The place where it belonged was emtpty! I called the 800 number and was told that all they could do was tow a replacement car to me but it would be 2 to 3 hours from the airport!! WoW!! No repair trucks with tires?? I waited in the car for 2 hours before the replacement car showed up. The driver tells me that he did not have a replacement contract because the computers were down at the Avis place. Ok. Fine.

I drive away in my Hyundai beater and prayed that nothing else happened. Well, nothing else happened to car but when I went to return it a week later, they couldnt find the contract on the car because no one ever put one in when they replaced it. Wait another 45 minutes and I am fnally out the door to my flight. I wrote Avis twice with the complaints, via their website and I have yet to receive a response. This was over a week ago. I am so disappointed with their customer service and lack of care about their customers that I am going to start using a different car service. I know that I am just a little fish but I think that renting around 12 weeks a year would at least get me a We're sorry about your experience, we value our business and here's something to make up for it.

Heck, even a free upgrade would have been nice. It's nice that Avis is not suffering financially like the rest of the world and they can afford to alienate loyal customer. It's a good thing my manager runs the travel dept at work too. Maybe if I get the word out to 1500 travelers where I work, it might cause Avis to think twice about their customers' needs.

Excessive time loss and stress due to equipment that is not maintained correctly. No real monetary loss unless you count the time spent waiting.