Avianca

I bought the tickets for a cheap price and I needed to extent my mother's flight due to a surgery. Avianca bought my rights to make any changes and they want me to pay $800 for one way flight changes. The receptionist don't even let me speak to a supervisor and don't want to help me out. This airline has rude, petulant and very impolite personnel with low costumer quality service. They only want your money. By the way, I found a ticket for $350 online. I Hate Avianca, it is the worst airline ever.

My fly was from JFK to MDE. When I arrived at Medellin, they told me 5 of my baggage was left in JFK airport with all my personal stuff. Now tomorrow I have nothing to wear; me, my husband and my son. I really need this to be fixed at soonest possible. And I really want a some type of reimbursement for this inconvenience that me and my family are going through. In a country where we haven't been in 12 years, and now we came back and came to find out Avianca left all our personal belongs in JFK. Please be free to contact my daughter in USA. Her name is Lina **, telephone no. **. She's gonna be taking care of this problem because I have no phone in Colombia. So please contact her for anything. And I really hope we could fix this as soon as possible. Thanks.

My trip to Guayaquil was a nightmare. Aerogal is the worst airline I've used in my life, maybe as horrible as Avianca. Both are ** and unprofessional. On Friday, November 4, 2011, we got to the airport JFK in NY on time to check in. After hours of waiting in line without moving, the guy decided to tell us, probably 30 people, that they have overbooked the flight and we wouldn't be able to travel in 24 hours. The way they handled things were very rude and careless.

After 2 hours of waiting (1 am by then), someone called the manager (who sucked at it) said they had booked us a flight in 7 hours (at 8am) through Avianca via Bogota. They offered us a hotel room, a refund on the ticket, and a voucher for food. The ladies at the counter were such a bunch rude bitches, that my boyfriend ended up snapping at them. We never got a hotel room, and the food voucher was for $10 dollars! At least they gave us a $650 voucher, but still.

But our nightmare had just started. After waiting another 3 hours (4 am by then), in that freezing JFK airport, we got in line to check in with Avianca, because according to the Aerogal people, we had been registered with Avianca already. For our surprise, our names weren't there, we had nothing to do with Avianca and again no one knew anything (that's all we heard all night, by the way).

Another 3 hours passed and we were still in the blue without knowing what was going on, waiting and waiting. More empty promises came, as the general manager of Aerogal, who is the most disrespectful bitch, told us she was gonna put us 3 (my boyfriend, a friend and myself) in first class to make us feel better about all this **! Another lie! We got to the counter for the fifth time to check in, and of course, we weren't in First but in Economy, which at this point didn't really matter. By 8:30 am we finally got to get in the Avianca airplane just to be treated like ** by their flight attendants because we weren't Avianca, but Aerogal.

Us 3 are musicians, and the reason of our trip to Ecuador was a gig in a festival in Guayaquil that day that all this happened. Of course we got to the gig late, tired, restless, and annoyed, after 24 hours traveling because some stupid people that sent the wrong Aerogal plane from Guayaquil to JFK. Really? You have to be that retarded to make such mistake. We learned our lesson of never ever, use Aerogal and Avianca again, and Ill make sure my friends and family don't use them either.

I booked 3 seats for my family to visit my sick father-in-law in Medellin. I bought the tickets with my credit card long before the trip. They sent me an email saying that the reservation was confirmed. The night before the flight, they sent me an email saying that the credit card company had not approved the charge, but the credit card company told me that they had approved it, although Avianca never sent them the transaction data for them to post it on my credit card.

The incompetents at Avianca did not complete the transaction properly and they waited until the night before to tell us that there was a problem, and they had cancelled our reservations. Then, they wanted to charge me $1,000 more for the tickets the next day. I found last-minute tickets with American for $500 more. In my opinion, Avianca has to be the worst airline in Latin America and among the worst in the world. Watch out for them, they can easily ruin your travel plans and make you send a whole lot more if you must make the trip. I will never again attempt to book a flight in Avianca.

My wife and I were traveling from Brasilia, District Federal to Cuiaba, Brazil. When we went to check in at the Avianca counter in Brasilia, we had three pieces of luggage to check in. I also had a backpack which contained nothing more than a new laptop computer that I bought for my step-daughter as a college graduation present and my shaving kit.

At the check-in counter, I was told that I could not take anything into the plane with me, not even my backpack. I was surprised by this. I thought I was hearing the agent incorrectly since I do not speak Portuguese very well. I protested because I had fear that the laptop computer would be damaged. Then, the agent spoke to me in English and advised me twice that I could not take any bags into the plane. I explained that the bag contained a new laptop computer.

Still, the agent insisted that I could not take any bag into the plane so I allowed him to check the backpack into the plane along with the other three pieces of luggage. But before handing the bag over, I again complained that I had fear something would happen to the laptop computer. After the agent spoke to me again, in English, that I could not carry anything into the plane, I simply said okay!

On arrival at our house in Cuiaba, I unpacked my backpack and presented the laptop computer to my step-daughter. Unfortunately, the laptop had been damaged and we could not obtain any images on the screen of the computer. I tried for two hours to reboot the computer and obtain images on the screen but nothing worked.

Angrily, I got into the car and drove to the airport in Cuiaba to report the damage to the computer. Unfortunately, there were no employees at the Avianca desk. I returned home and used the telephone to call Avianca Customer Service to report the damages.

I had a round trip ticket from Houston to Lima through TACA airlines, with Avianca airlines handling the first leg of my flight from Lima to Houston. Once I was in Lima, I changed the date of my return flight home and paid fees through my travel agency.

When I arrived at the airport in Lima to return home, Avianca charged me a $75 fee at the check-in counter. I gave them my credit card to pay for the fee, but after they swiped the card, they said that it did not go through. I then gave them a second card, and once again, they swiped the card and said that it also did not go through. I then stepped out of line, went to a nearby ATM machine and pulled out cash. I went back to the counter, paid my $75 fee in cash and got a receipt showing I paid in cash. A week later, I realized that I had a $75 charge on both of the credit cards I had given Avianca.

For the last three months, I have been trying to get reimbursed of the $150 which Avianca owes me. I have my receipt showing that I paid cash in Lima. I have both of my credit card statements, but it's taking the company months to reimburse me! Calling them is fruitless. It's very difficult to get a hold of anyone who speaks English or speaks it well enough for either of us to understand each other. I have been emailing someone in the customer service, but all he can tell me is that they are in the process of validating my account, and then they will reimburse me. There is no office in my state I can visit to speak to these people one on one and show them my receipt and statements. The whole thing feels really shady.

Do not fly with this airline!

My husband was scheduled on an Avianca flight leaving on August 27th from Cali, Colombia arriving August 28th to JFK, NY.

Due to hurricane Irene, all airports in the NY tri-state area were closed on the 28th. An Avianca agent in Cali advised my husband on the next available flight to JFK which would be on September 9th. Because he had to be back at work as soon as possible, he asked them what other option was available. They advised him to take a flight to Miami, Florida scheduled for Monday, August 29th, and he accepted and was charged an additional $241.02 for the change.

I called Avianca after he arrived and expected them to refund the additional charge since the change was based on circumstance beyond our control. Avianca's response was that he would have been offered a waiver if he would have travelled on the date, the next available date, which was on September 9th but because he chose to travel to Miami, he had forfeited his waiver.

This is incredible; the flight was cancelled by the airline due to inclement weather. To later claim that they offered the passengers affected by this event a waiver to travel on a different date is a ludicrous. They took advantage of a situation that was out of our control.

On December 18, 2010, my brother and his wife (disable) were flying to Colombia on Avianca Airline, when the ticket were purchased a wheel chair was requested and at the time that we arrived to the airport, we went to the counter to request to for the wheel chair and the lady told me that the wheelchair is a service and that my sister in love has to be sit in one of the benches at the airport while my brother is in line checking in, there was not bench near by and my sister in love had to sit very far from the Avianca ticket counter, finally after ticketing the wheelchair came.

Later at the time of the checking in the luggage, there was a man very rude and didn't let my brother check the luggage in, so he needed to make another line and the lady pushing the wheel chair has to wait until my brother made other line to check the luggage in.

When they arrived to Bogota, Avianca didn't have the wheel chair for my sister in love and they have to wait long time in the plane long time and there were other two more persons disable, in Bogota they needed to make connection to Barranquilla, at the time to depart from Bogota, they were told that the fly was cancel and Avianca Associates saying that it was because of the weather which it was not true, so my brother and his wife were sent to a hotel.

This is were the nightmare started, first my sister in love was wheel to the bus, and the bus didn't have a ramp, so she need to climb the stairs of the bus with a lot of difficulty (one of her legs is bent to the outside) she can't walk well and climb. When she got in the bus there was not a sit for her and she was told to sit and an area for luggage and at the time that to sit down, she felt down on her butt, then when they arrive to the hotel she needed to jump from the bus down the street by the hotel.

The next day, Dec/19/10, they were picked up at the hotel to the airport and she needed to do the same, then, at the ticket counter they were complaining because my brother took the wheel chair out to the hotel. Later when they needed to board the plane Avianca put them on a plane that needed to claim the stairs, so Avianca got to men and a chair to carried my sister in love (a woman that weight 254lb.) into the plane. Well, they arrive to Barranquilla and at the time to claim their luggage Avianca told them that their luggage were lose and that they were bring them to them at my mother's house at one o'clock and they having arrive and I started to call Avianca to let them know that in one of the suitcase are my sister in love medication. I only packed medication for her in her purse for three days, I didn't think that Avianca still so disorganize, and I was put on hold for one hour and fifteen minutes, then I was disconnected.

I called again and this time another lady put me on hold and then she put me to star choosing department again something that I already did. I still don't know what is going to be missing from the luggage since they have enough time to go through and choose what they want to take, and now my brother and my sister in love have to comeback and I don't know how is going to be that return. This treatment to disable people is not acceptable for airline that offer their service here in USA. Their advertisement are full of lies and they don't stand for they name.

Avianca Flight 094 Bogota San Salvador. Please be advised of the following. Am a respectable client of your company Avianca and as such deserve the same respect that is given to all Avianca's clients through out the world. My sister used to work for TWA and AVIANCA many years ago. I know how people are to be treated when they are traveling and having to change planes in different air ports. I must say that the damage caused by your staff will delay me in bringing my young 26 month old son and his young mother mother to vacation in Roatan, Honduras.

Your staff have proven to be very polite and respectful in the past and I have always been a satisfied customer.

It is with great pity that I must now come to you via this email and file a formal complaint for which I will seek some kind of compensation, monetary, unlimited flights for me and or my family, in addition to assurance that the harm caused by Avianca staff will not be repeated in the future. It must be that Avianca adds this unnecessary injustice (indicated below) to the training that Avianca workers receive before they are allowed to serve the most valuable asset that Avianca has its customers, which has allowed Avianca to become a great company and grow to the award winning service provider that it is today.

Let me begin by indicating what I do for a living. I am the owner of [ship service company] which provides various services to foreign companies whom have cargo and supply vessels as well as tug boats in Central and South America. It is for this reason that I travel to various parts of Central and South America either by sea or by air. While on a job in Roatan Honduras I was contacted by one of the owners of a supply vessel to travel to Medellin Colombia and pick up Mr. Robert Edward W., and accompany him back to Roatan Honduras. My job was to find the best a securest air line provider that would allow me to deliver Mr. W. to Roatan Honduras with out any trouble. I chose Avianca like I have in the past and here is where I will explain what took place on what day and how it took place and for which I seek some form a gratification or compensation.

On the 21st day of August 2010, Mr. W. and I departed Medellin Colombia for San Pedro Sula Honduras. We would change planes in Bogota to San Salvador and then on to San Pedro Sula Honduras. When we arrived in Bogota we were taken apart and separated from the people of the same flight and asked if we were headed to San Salvador, we said yes and were taken to the ticket counter. The lady that was attending us was what seemed to be nice young well dressed lady. But, as it turned out, looks are deceiving. This young unprofessional lady (whom neglected to give us her name) proceeded to be very, very rude to me and especially to Mr. ***.

The lady asked for our passports and yellow fever shots (yellow booklet that indicates this)she was attending Mr. W. first and was directing her question to him but since Mr. W. does not speak any Spanish I proceeded to help and translated to him the words that for which Mr. W. wanted conveyed to the young Avianca ground crew ticket attendant. When I did this, the young rude lady said that she was not talking to me that she was talking to the old man, at which point I told her that he spoke no English and she made a face that indicated to us disgust. I then asked her if she had had a bad day or been in some kind of trouble just before we got there, that she did not seem okay and her response was total out rage and proceeded to make big show of a bad attitude towards us and for which every one around us did not approve of.

The young attendant told us that we would not be allowed to travel on the Avianca plane because Mr. *** did not have his yellow fever shot. When I translated this to Mr. *** he said, what is she talking about, does she not know any thing, he told me to tell her to take a closer look at his passport and that he was almost 70 years old and did not need a yellow fever shot and that he had flown all over the world and had had no problems before. When I relaid this information to the young lady, she said, there is nothing I can do and if you don't like the way I am handling the situation and feel that some one other than her could provide a better response or service, that we were free to go through the line an wait for another ticket attendant to help us. She then said to me show her my return ticket for which I told her that I did not need a return ticket that I was a sea man and that if she took the time to read the attached letter that she would find out that I was traveling to Roatan to board a vessel.

By this time I had had just about enough of the situation and seeing that we wouldn't lose our flight if I went through the line again, I proceed to look for the Avianca shift supervisor whom after listening to me explain the situation concluded by saying you are correct, Mr. W. does not need a yellow fever shot, I apologize and am sorry that you lost your flight, I will book you on the next flight for the next day 22nd of August 2010 and told us to have a nice day. Mr. W. said to me, I know my rights tell the supervisor that Avianca must provide a Hotel Room and feed us, because it was the company's untrained staff that caused this inconvenience to the both of us. As it turns out, the supervisor filled out a report and found us a Room in the Capital Hotel in Bogota, were we were to have a further problem that I will briefly indicate for the record.

At the Capital Hotel in Bogota, we were given vouchers to present at the restaurant for our meals. When we got there we had not shown our vouchers and were treated very cordially like and with great respect, but once we presented the voucher it was like we were out casts of some sort. We were told that we could not order what we wanted that we could not eat the salad bar that we could drink water or Coke and that it was a different meal for us since it was a deal that they had with Avianca for people that did not make their plane connections on time.

This would be the second time that Mr. W. would be discriminated upon, the first time when the young rude Avianca ticket attendant dis cremated against him by not treating him with the same respect that others were treated and by not respecting the fact that he was a senior citizen which in every country in the world is recognized as a special time in ones lives when one is not the same as when one is young. This is the end of my story and complaint, will be looking forward to hearing from your good office or other wise one of many attorneys that we consult will be contacting Avianca anew, on Mr. W.'s and my behalf.

Mistreatment and and discriminated by badly trained Avianca Ground Crew has caused Mr. W. who is a Senior citizen to lose his job-in Roatan Honduras because the vessel that he was to be the Captain on had left with out him and the company had to hire another captain for the job. This has caused many problems for Me as well now that I will be charged for unnecessary expenses,according to my employer and will unable me to bring my family for vacation in Roatan. This is very devastating to me, because my child is 26 months old and I have been away from him and his mother for many months at a time do to the nature of my work Avianca has to pay for my grief and emotional scars. No money will ever be enough, to correct the Avianca abuse, but there must be an example. Please help!

well I bought an aires airline flight to reach bogota 8 "am and it was too late. I made a complaint with Colombia's civil aeronautics. I had to pay another ticket, pay for a hotel, losing a day's work. Avianca in Colombia but does what you want. i paid jetbleu 540 dollars, i paid 200 hotel. i paid 50 dollars meals. 50 taxi, and also 2 days work 600 dollars. I feel humiliated. i almost gave me a heart attack.

I went to Kennedy Airport in NYC to Avianca Airlines terminal. The problem is that the airline took full advantage of my situation of the death in my family. The ticket to travel to Colombia wound up costing me $1,527.16. The worst part it was for Coach Class. Normally this ticket usually has a price range of $500.00 since it is off season.

I bought an airline ticket for my Father on December the 17 of 2008, his destination was from Los angeles airport (lax) to Cucuta!. His departure was on december 26 of 2008. But unfortunately on december 18 of 2008 he felt sick and was taken to the hospital. Resulting of this visit( a couple of days later) the doctors found out that his kidneys were not working no more and he would start a treatment called dialisis, and he would be on this treatment for the rest of his life!

So due to this incident i tried cancelling the ticket thru my bank without any results, due to the airline that the ticket is not refundable! So i tried contacting the airline avianca and one of there assistants tells me over the phone that i needed a letter from the Doctor stating his kidney failure, for the refund. Now i tried contacting the airline once again and now theyre telling me the ticket is non refundable, even that im explaining them about the situation and that i do have a doctors letter. So please i need your help in this matter

I traveled to Colombia via Avianca airlines on June 22-2008. When I got to the Bogota Aiport because I had to do a transfer to Pereira which was my destination. I recieved a call from the states that my mother was sick so I took a plane that same day back to the states before I left they assured me that I was going to get my suit cases.

I still haven't received my suit case nor have they done anything to help me I keep calling them and they keep telling me that they are investigating but thats all. All of my clothing was in these two bags. They said that they contacted the Manager in Colombia but that he hasn't made a decision. It's going to be two months already and I haven't heard back from them and still no suite cases.

I have no clothing ever since I have been unable to travel or go any where due to this. All of my personal belongings were in these two bags.

Avianca Express as Agent for Avianca Airlines refuses to provide me with airway bills for the cargo they ship for me. They say that they are not required to provide me with an airway bill. Since the sales of goods exported is state tax exempt the state requires me to have the air way bill as proof of export. I have explained this to Avianca Express and they could care less. How can a freight forwarder refuse the exporter of record their air way bill as called out in the Warsaw Convention section 3 article 5. There must be a federal law which compels a freight forwader to provide the air way bill. What can I do? I was audited by the state several years ago and forced to pay $23,000.00 in state taxes for invoices to customers that did not have proof of export attached. I don't want to be in that position again. I have advised my customer in Bogota that I will no longer ship with Avianca Express but I still need the air way bills for past shipments.