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Keila of Jackson Heights NY (07/01/08)
I traveled to Colombia via Avianca airlines on June 22-2008. When I got to the Bogota Aiport because I had to do a transfer to Pereira which was my destination. I recieved a call from the states that my mother was sick so I took a plane that same day back to the states before I left they assured me that I was going to get my suit cases.
I still haven't received my suit case nor have they done anything to help me I keep calling them and they keep telling me that they are investigating but thats all. All of my clothing was in these two bags. They said that they contacted the Manager in Colombia but that he hasn't made a decision. It's going to be two months already and I haven't heard back from them and still no suite cases.
I have no clothing ever since I have been unable to travel or go any where due to this. All of my personal belongings were in these two bags.
Jules of Miami FL (12/11/07)
Avianca Express as Agent for Avianca Airlines refuses to provide me with airway bills for the cargo they ship for me. They say that they are not required to provide me with an airway bill. Since the sales of goods exported is state tax exempt the state requires me to have the air way bill as proof of export. I have explained this to Avianca Express and they could care less. How can a freight forwarder refuse the exporter of record their air way bill as called out in the Warsaw Convention section 3 article 5. There must be a federal law which compels a freight forwader to provide the air way bill. What can I do? I was audited by the state several years ago and forced to pay $23,000.00 in state taxes for invoices to customers that did not have proof of export attached. I don't want to be in that position again. I have advised my customer in Bogota that I will no longer ship with Avianca Express but I still need the air way bills for past shipments.
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