Asiana

Asiana Airlines is horrible! Bad customer service all around! Everything after the check-in counter is downhill! The planes are super old, the seats are incredibly small and uncomfortable for a major airline who should be trying to compete for more loyal customers. The stewardesses always seem so fake and insincere, which makes long flights a drag to deal with. They all seem as if they have a chip on their shoulders. They scam you on any kind of refund by not telling you the amount that they would reimburse for a ticket! I bought a round trip ticket for $1,500, flew one way, refunded the other ticket and got $150 as refund for a one way ticket. This is a straight highway robbery. I will never use this airline again, and I am Korean. Goodness. I am now flying Korean Air all day, everyday. I will gladly pay for better service and better planes.

Feb. 2011 traveling with my wife and daughter we missed our scheduled flight from LAX to Shanghai China.

I contacted Asiana Air, requesting help in booking another flight but was unable secure seats for the next morning so I booked one-way seats with another airline. I did not purchase round trip tickets because my assumption was that I could use my existing, Asiana, return tickets. I was given no indication that there would be a problem using my return tickets, or I would have made decisions accordingly.

It is now May 2011 and I contacted Asiana Air to see what it would cost to change my return date from July 6 to June 24. The ticket agent informed me that our return tickets were considered invalid due to the fact that I did not use them in the proper sequence. The agent said that our seats were still available but I would need to repurchase them at the current price.

I contacted the travel agent that I originally purchased the ticket through and he was able to make an arrangement that allowed me to keep our seats but I needed to pay an additional $1650 to reactivate the tickets.

I was not asking to be refunded for the flight that we missed. I am asking to use the tickets that I already paid for. I do not see where the airline has encumbered additional expenses. I am asking them to honor their original commitment and provide seats at the original price.

They are telling me that my tickets are worth more now than when I originally purchased them and therefore I should pay the new value of the tickets. If this is the case they should refund me the full original purchase price plus the profit I have earned from my investment.

I missed my flight from the USA to China but I played for those empty seats. It is also possible that the airline resold the seats and doubled their profits on them. I now want to use my return tickets from China to the USA or be fully refunded my cost for the tickets.

This is my third attempt to resolve this issue with Asiana and they have not responded to my written request.

My damages are about $550 per ticket x 3 tickets plus numerous hours of frustration.

I purchased a $10 calling card from this company two weeks ago. It had over 3.5 hours on it. I made about a dozen calls to Korea during that time, most of which lasted less than 10 minutes. I noticed that the card's minutes had depleted at a rate far quicker than I had actually used. Suddenly, the card only had 5 minutes on it. However, when I made my final call, it disconnected me after only 2.5 minutes. Confused, I called customer service. They went on to state there were hidden charges of $.89 per call, and $.33/week maintenance fees. Outraged, I found the actual phone card to see if there was indeed such fine print. There was no mention of any service/maintenance fees. The bottom line is that this company is operating a fraudulent scam.

Please urgently help me get delivery in Vietnam of my missing suitcase. My wife and I flew business class from Seattle SEA on 24 Dec via Seoul ICN to Ho Chi Minh City SGN, arrival 25 Dec 08 in South Vietnam. No one from Asiana staff at Tan Son Nhut Airport SGN was on duty upon our arrival on 25 Dec 08. The missing luggage report was taken by local Vietnamese Airport ground handling staff working for the airport authority. I also filled out form upon arrival for local SGN missing luggage office to be agent, clear customs and delivery instructions when suitcase is located.

None of the Asiana phone numbers listed at flyasiana for SGN offices are correct. I have called to Seoul ICN telephone several times and also called to Asiana in Seattle for help. So far, no response from Asiana in Vietnam to locate and deliver my missing suitcase, now two days after our arrival. I can not reach any staff at Asiana yesterday or today in Ho Chi Minh City or Asiana office at Tan Son Nhut Airport, none of the Asiana offices at SGN are answering the phones airport or city for the last two days, Friday and Saturday. Is Asiana closed in Vietnam?

I was informed by Seoul ICN yesterday that my missing bag was flown to SGN on 26 Dec. However, when I called Tan Son Nhut Airport SGN airport ground handling staff, they have told me several times that I must come to the Tan Son Nhut Airport SGN to clear suitcase myself through customs. I have been told twice today by SGN airport handling staff that Asiana Airlines policy to NOT deliver delayed suitcase to customers in Vietnam. All Asiana passengers must return to SGN Airport to claim missing bags. It is expensive for me to rent car and return to SGN Airport to claim my missing suitcase. Further, Asiana should wake up its employees and handle this problem for me in Vietnam.

So far, I find everything with Asiana to be extremely difficult and Asiana to be extremely cheap, low class standard of airline operation, not international standard. Impossible to reach any office in South Vietnam for Asiana Airlines, no office in Saigon with telephone to be answered. Normal business people will refuse to keep dealing with Asiana Airlines because it seems to be a budget carrier. I can't believe this airline gets permission to do business in Seattle. Please find someone working for Asiana Airlines to respond by locating my missing bag at SGN Airport and have it delivered to my residence outside of Saigon. Thank you.

The flight I was trying to book was departing from Seattle to Hanoi on Jan 07, 2009 and returning from Saigon to Seattle from Jan 21, 2009. I spoke with an Asiana agent Hannah on Sept 30, 2008 to help me book my flights. Hannah informed us that the flights will be $1068.00 each and that the promotion was only for that day. I gave her my partner's credit card number and she informed us that we would then have to fax the copies of his credit card and ID with his signature and statement agreeing to pay for my ticket as well. I specifically asked her if this will delay booking our flight or will she be able to confirm it that evening. I said that if this will delay it then we will pay for our flights separately. She said that she will be able to confirm it. I faxed her the the requested information at 11:30pm the same day.

The next morning I received a call from Hannah and tried to return her call but the agent I spoke with told me to call back after 9am even though Hannah had called me earlier that morning. I complied with her request and called Hannah back and was informed that she was able to confirm my flights but because she did not get my fax until that morning she was unable to secure the price she had confirmed the previous day and the new price was around $1500 each. At my dismay, she apologised and told me there is nothing she can do and that she knows it was her fault and that I can write a complaint letter. I proceeded to ask to speak with her manager who she informed could do nothing for me either.

After insisting to speak with the manager, she transferred me over. I assumed he had spoken with Hannah as I did not have to explain the whole situation to him other than expressing my frustration regarding the situation. The manager told me once again that it was a promotion and that he spoke with marketing and that another promotion will come and that they will call me. I was not satisfied with this and asked when will he get back to me to resolve this and he said that day.

I did not get a call back from the manager and am left feeling quite cheated over the entire incident. I've written to Customer Care and received an email requesting the details stating that they will look into it. It has been several days now and I still have not received a response.

As a result of their incompetence and lack of customer service care, I am unable to proceed with my booking not knowing if the manager will pull through with rectifying this situation or not. I have family who are arranging to meet up with me in Vietnam and don't know if and when we will arrive. Also the prices with all the other airlines have dramatically increase and so have my exchange rate as I am Canadian and the Canadian dollar has since been dropping.

I booked a return flight from JFK to Chengdu, China with Asiana airlines and while the outbound flight was uneventful, a day prior to my departure I called the airline office in Shanghai (where I was at the the time for a meeting) and discovered that my flight had been pushed to a day earlier. No-one from Asiana had informed either me or my travel agent of this change. This meant that I would be missing two important meetings in both Shanghai and Chengdu. I got this news at roughly 10:30 in the morning. It also meant that my connecting flight from Shanghai to Chengdu now missed my returning flight by several hours which meant that I had to purchase another ticket and that I would have to spend two days and one night in Seoul on my stopover as opposed to the original few hours on the ticket I had purchased.

My call was returned at 1:00 PM and I was first informed that I would only be provided with a hotel but that I would have to purchase another ticket myself. I then cancelled my ticket but asked to speak to the manager who I was only able to contact around 2pm and who said they would help me purchase a new ticket. A while later Asiana contacting me again asking for the details of my old Shanghai-Chengdu ticket as they wanted to try change it instead of purchasing a new one.

After re-habilitating my ticket with the company, cancelling it again and requiring a freind to purchase my new connecting ticket was finally purchased although intitially the girl working in the office tried to get away with not refunding me the 30 percent charge I had incurred for cancelling this ticket. Upon arrival in Chengdu, the manager of the Chengdu branch who was dealing with several customers who had the same problem graciously upgraded us to first class, however I cannot say the same for Incheon, Seoul. After I explaining my losses in terms of lost meetings (which were part of my reason for going to China) a call from airport staff worker was sent to my hotel room to say that they would not give me an ugrade or even partial refund for the losses they had caused me to incur in terms of lost time.

I have never not been contacted in the case of a changed flight, and while pushing this later may have been easier to deal with, pushing it a day earlier is unacceptable. Compensation should have been provided to me from the outset with apologies from the airline, but rather I had to waste hours fighting with Asiana representatives to ensure I was treated properly.

Missed two important meetings I had scheduled on the 16th and 17th of July in China the importance of which is incalculable in monetary value. Endured huge amounts of stress during the day of the 15th spending from 10:30 AM until 7pm at night trying to assure a refund for the new connecting flight which cost me a fortune in phone calls.

Asiana Airlines as part of my ticket package for my return flight from London- Sydney were supposed to supply me with accommodation, meals and transfers on arrival at Incheon Airport on my return flight as the stopover was longer than 12 hours, however, upon arrival myself and 3 other passengers were denied this. We were treated extremely rudely with one of the staff laughing at us, Y.B.Kim continually rolled his eyes and at 1 point the staff ran away and hid from us.

They refused to help us and even when we rang our travel agents who confirmed the reservations, nothing was corrected as a result we had to sleep on hard wooden benches in the arrivals hall of Incheon Airport.

I was extremely distraught and frightened as I was a lone female traveller in a foreign country. The treatment of the staff and their lack of compassion and care was appalling.

I wrote the ASIANA Airline Office and inform them about my intention to make use of my free round trip ticket as bonus for my yearly travel with them. (earned mileage), I mailed my letter May 29, 2003 but I got no response from them. I called their office and I was told I CAN'T avail my free ticket 'coz according to them I have not earned enough mileage. They just upped their mileage to 70,000 this July 1, 2002, which makes me short of more or less 2,000 miles.

My point is I'm an old member can the change affect me? I just completed a trip last February which makes me eligible for a free ticket, had not for the change. Can it be applied to old members? or only to the new or incoming ones. They just sent a brochure to inform all the members about the change 3 months back.