Complain about a product or service

Asiana

Jane of Cork, Ireland (09/19/07)
Asiana Airlines as part of my ticket package for my return flight from London- Sydney were supposed to supply me with accommodation, meals and transfers on arrival at Incheon Airport on my return flight as the stopover was longer than 12 hours, however, upon arrival myself and 3 other passengers were denied this. We were treated extremely rudely with one of the staff laughing at us, Y.B.Kim continually rolled his eyes and at 1 point the staff ran away and hid from us.

They refused to help us and even when we rang our travel agents who confirmed the reservations, nothing was corrected as a result we had to sleep on hard wooden benches in the arrivals hall of Incheon Airport.

I was extremely distraught and frightened as I was a lone female traveller in a foreign country. The treatment of the staff and their lack of compassion and care was appalling.

Zonia of Jamaica NY (07/03/02)
I wrote the ASIANA Airline Office and inform them about my intention to make use of my free round trip ticket as bonus for my yearly travel with them. (earned mileage), I mailed my letter May 29, 2003 but I got no response from them. I called their office and I was told I CAN'T avail my free ticket 'coz according to them I have not earned enough mileage. They just upped their mileage to 70,000 this July 1, 2002, which makes me short of more or less 2,000 miles.

My point is I'm an old member can the change affect me? I just completed a trip last February which makes me eligible for a free ticket, had not for the change. Can it be applied to old members? or only to the new or incoming ones. They just sent a brochure to inform all the members about the change 3 months back.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the top | Travel