Complain about a product or service

Apple Vacations

Larry of Painesville, OH March 27, 2009

I was booked with 7 other guys on a golf vacation to Punta Cana. We were to leave at 6:00 AM on Monday morning Feb 23. Unfortunately, I slipped on some icy steps on Friday evening before . I thought I had sprained the ankle badly. I did go to an urgicare center on Sunday afternoon and found that my leg was broken. The doctor of course said that I could not go on the trip. I called the guy who arranged our trip with the travel agent and Apple.

He sent an email to the travel agent stating that I could not go on the trip. I followed up with her on Monday morning and found that we should have called an 800 phone number. I was considered a no-show and consequently was told that no insurance claim would be paid. The only insurance documents that we received were with the tickets and vouchers that our arranger had. He had not read the small print in the paperwork.

I think the insurance should refund my 2068. Having sent an email to the travel agent and following up on Monday morning seems like appropriate notificatioon to me.

Cindi of Oakdale, PA March 11, 2009

appl e vacations sold us travel insurance they told us that we had to purchase this insurance because we were going to another country! well they told us if for any reason we had to leave our resort because of illness or someone at home was sick they would compensate us! we had to leave vacation earlier flight on last day! our flight was supposed to leave at 330 afternoon. we had to leave earlier in morning because mother in law was taken to hospital and was in intensive care.

our apple representative was no help. we had to call airlines and change flight ourselves at a cost of 150.00 each! so now we have paid a total of 540.00 because that bogus insurance wouldnt help at all. they said to contact our travel agency when we got home. well they claim there is nothing they can do! I asked our travel agent why she made us buy useless insurance, she didnt know! we are very upset about how they can get away with this! there should be a law that protects consumers against this!

we are out a total off 540.00!

William of Warren, MT March 2, 2009

When we arrived at the hotel we were told our room would not be available for five hours. No apology. No compensation. This was observed through out the duration of our stay. People everyday waiting for a room.The Apple rep was useless. At the buffet half the food items were not labeled. At check-out were never asked about our stay. No thank-you...nothing. I will never return to that or any Riu hotel again. I will never book another vacation through Apple.

Dawn & David Albertini of Westminster, MD December 6, 2007

We arrived at BWI for a 9:00 flight with a contecting flight to Charlotte, and from there to the Dominican Republic. Our flight was cancelled due to the plane having mechanical issues. We were told by the gate personnel to sit and wait until we call you. So we waited. When we know that it was going to be close and we would lose our connecting flight, we went to the counter and were told to SIT DOWN. Ten minutes later we were told that all international connections must go to the front check-in counter. So we did. When we got there I was yelled at and told to get out of line! They were extremely rude! We finally got a flight out at 2:00 and were told we would have to chase down our luggage in Charlotte because it went on the plane without us. It was the wost experience I have ever had. We finaly got to the Dominican Republic 27 hours later.  We lost a day at the resort in which I want reimbursed for! There were four people in my group who went through this.

Cari of Highland, IN December 1, 2007

We booked an Apple Vacations trip to Mexico In August, 2007. The trip was scheduled for Oct 20 thru Oct 27th, 2007. We booked with Apple with the understanding that they have a price guarantee. I contacted Apple Vacations at 11:56 am (CST) on Monday, Oct 15th to inquire about the price guarantee because I noticed on the internet that the price had dropped on our Mexico vacation package. I was advised by one of their Representatives that indeed, our package price had dropped 400 per person. I was advised that the guarantee would be processed and would be applied to our Mastercard. Several weeks later, I had not received a credit on our Mastercard. I contacted Apple Vacations again and was advised that I needed to wait 1-2 billing cycles before this credit would be applied (apparently, I reached the Chicago office) Again, our billing statement arrived, and we had no credit on our Mastercard. I contacted Apple Vacations again on November 28 at 3:00 pm and spoke with Megan. Megan advised that the price guarantee was never processed, and in fact, there was no record of my call. I asked her what Apple could do for me now? Could they look up the call that was made and find out why the price guarantee was never processed? She stated that Apple Vacations does not record their calls. She also stated that there was nothing Apple Vacations could do for me now, because it appears that I had never called regarding the price guarantee. I advised Megan that I would not accept her answer. I would not lose 800 due to a mistake that Apple Vacations made.

I asked to speak with a Manager. I then spoke with Harold. Harold advised that the only thing he could do was to see if they could pull a report and show if I ever did call Apple Vacations. I gave Harold the phone number that I called from. He stated it would take one business day to run the necessary report and he would call me back. On 11/29/07, Harold did not contact me. On 11/30/07 at 3:10 pm (CST), I contacted Apple Vacations again and reached Allison. I asked to speak with Harold. He was on another call, so I left my name and number. Allison advised that he would call me back after he was finished with his current call. Harold did not return my call. He did not even call me to state that he was still working on the issue, and apologize for the delay. He simply didn't call. We spent 3200 on a vacation with Apple. We just want the 800 that was supposed to be processed on Oct 15, and clearly, no one is anxious to help.

I lost 800.

Eugene of Bulringame, CA November 3, 2007

I have had a Hawaii vacation purchased from Apple Vacation. The itinerary they sent us contains wrong time of departure. When we came to the airport and figured that our flight left 20 minutes ago they simply refused to even talked to us. The phone provided by Apple Vacation doesn't have any support option - it's only for sales. I got stuck in the airport WITH 10 MONTH OLD kid in my hands. Just for your information - there is no air conditioning outside of KUAI airport, no water and no any other conveniences - everything inside but without ticket you can't pass security.

American Airline representatives refused to help us because we had a special bulk ticket purchased by Apple Vacations and thus can't be re-booked without Apple Vacation representative. Anyway as result of long conversations with answering machine and couple of persons who hanged up on me I have got connected to someone called Jennifer S. from Philadelphia office who simply told me to get away, purchase a ticket and fly back home by myself.

After 4 weeks wait time and complaint sent to them I have got return for tickets I've purchased and so called certificate for 100 expired in 1 year that I will not able to use for obvious reasons. In addition to this useless papers they sent me a letter with false statements regarding a reasons of they mistake in my itinerary. I feel this kind of customer care is abusive and not even close to trying to resolve the problem I have had with them. In addition they should clearly state that they ARE NOT PROVIDING ANY SUPPORT TO THEY CUSTOMERS IN CASE OF EMERGENCY.

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