American Express Travel

I am writing concerning my traveler's cheques that were stolen and which your company so far has refused to reimburse me. On august 10, 2011, I boarded a bus in Thailand from Bangkok to Suratanee, where I arrived the following afternoon. My traveler's cheques, along with my passport and personal effects, were in my knapsack that was placed squarely been my legs where I sat.

Less than one hour after I got off the bus, I went to rent a motorcycle and discovered that my traveler's cheques and passport were stolen. Having no cash, I immediately borrowed some money from friends and boarded a bus to Bangkok in order to file a report with the police and take out a new passport. At the same time, I reported to American Express that the cheques, worth $1,700, were stolen. I provided to American Express all of the required documents, including the report to the police and receipts for the traveler's cheques. Your offices in Asia informed me that American Express cancelled the cheques.

However, my request for reimbursement was postponed several times by phone until your representative, whose name is Said, in India told me phone that American Express rejected my claim because I allegedly did not safeguard the cheques, a statement that is totally false. On August 25, American Express sent me a letter, which is attached, stating that it would not issue a refund based on the untrue claim that I violated the agreement that states refunds are given if you have safeguarded the traveler's cheque(s) as prudent person would safeguard a like amount of cash. I also have attached the report to the police in Thailand and the American Express form for reimbursement.

The refusal is completely unreasonable and contrary to the facts and the stated purpose for using American Express traveler's cheques. I bought them so I would be protected against theft. I kept the cheques along with my passport inside my knapsack and between my legs on the bus. I met other travelers whose traveler's cheques were stolen under similar circumstances and their money was returned without question. I know The American Express has a world-wide reputation for protecting travelers, and is totally inexplicable that the Asian representatives have refused to honor the contract, particularly in light of the fact that the cheques were cancelled immediately after the theft.

I am confident that your offices will correct this apparent illegal violation of our contract.

Thank you in advance.

My bag was stolen from under my feet on a bus in South America. My traveler's checks were in the bag which was locked with a padlock. I reported the theft to the police and American Express as soon as I realized and to cut a long story short after two months of having to provide American Express with countless seemingly useless documents which were extremely difficult to obtain from abroad, where I still was,(such as a phone bill from an expired account?! ), speaking to them more or less everyday while they asked me repeatedly for the same information in their rude insensitive ways, not being able to get through to the right people because the claims review department seems to be constantly taking half days and days off.

American Express refusing to tell me why they needed certain sensitive information and documents, my claim was denied because I apparently failed to safeguard the checks. As they were in a locked bag on my person I fail to see how this is so and American Express have refused to provide me with their definition of safeguarding. Also I had previously lost checks during my trip where I lost them out of my bag and couldn't remember where I put them and these were refunded immediately after one phone call. I fail to see how I was safeguarding the checks more that time than this time.

I sent a complaint to American Express four weeks ago and have not yet received a confirmation of receipt. I have phoned to ask for confirmation of receipt of my complaint but they don't seem to be able to tell me whether it was received. I also requested copies of the phone calls I made to American Express during my claim as I believe these can prove my claim was mishandled that I am entitled to under the data protection act. American express have now 3 times refused to give them to me. I have spoken to the FSA who unfortunately do not regulate traveler's checks and after reading that neither does the ombudsman I don't know what else i can do.

I am on holiday in Phuket, Thailand and on the 5th of October, I had my travelers checks stolen. I reported the loss to the police on the 6th of October. I have submitted all forms, photo copies of passport e.c.t you required to reclaim my loss. Now as of 4 of November, I have still not received replacement of my loss when you promise a 24 hour replacement service. My claim number **.

On May 26 2011, I was supposed to catch a flight from KRK Poland to PRG Czech Republic where I had connecting flight to JFK New York. Two days before my trip, I checked my last email from American Express and everything looked fine. I was enjoying my last day of vacation in Europe, and I was getting ready to come back home to North Carolina. On May 26 2011, I arrived at the airport at 3am to catch my 5:15am flight and this is when my nightmare started. There was no such a thing as flight 8747 Delta to Prague. There was no flight at all to Prague. In addition, the first flight was at 6am so there was no customer service until 6am. I was left alone without any help.

The worst part was that I had a connecting flight in Prague at 11:55am to JFK. I tried to contact American Express but it was unsuccessful, none of their phone numbers worked there. I was stressed out and terrified that a company like American Express put me into such a mess. I could not believe that I paid thousands of dollars for tickets and nobody gives a damn thing to inform me about any changes, however, they do send me emails to remind me about my monthly payments. I ended up driving 548 km to Prague for 5 hours (driving from one country to another without being prepared for it; we bought a Czech's Republic map and we were trying to figure out the fastest way to get there.

I was still freaking out because what if I miss the flight. Thank God I made it on time, but it has been a nightmare for me. Now that I am back I am trying to get my money back for ticket that I paid from KRK to PRG and for gas that I spent driving, but nobody wants to take responsibility for it; neither American Express nor Delta. This is ridiculous how customer is treated.

American Express is holding my money (6,600 sterling pounds) from the 2nd of July. My traveler's checks were stolen in Ivory Coast, in a rebel zone, during the night while I was sleeping. I called AE immediately and I sent all the requests to them (numbers of recipes, copy of passport, proof of employment (I bought these checks from UK in 2009), police complaints--with some difficulties because of a police man asking me money--and an address in France). The reason why they don't want to re-fine me is that I didn't "safeguard my checks as a prudent person would safeguard an amount of cash like that."

But I have put my checks in my backpack and my serial numbers and passport in my belt pocket. I separated them as I was told when I have bought my traveler's checks. Marie told me that AE "cannot stop payment on any check," but she added that nobody cashed them before I left Africa on the 30th of August. So AE is still waiting, but for what? I was told that my claim is still under review and I'll be notified if any change occurs." But when? They did not say. I don't have any news about my claim. Do they have the right to keep my money? And until when? I need some help to try to get information and my money back because I need it.

I just got off the phone with four separate divisions of American Express and Delta Airlines over the free baggage claim that comes with the Delta Gold AmEx credit card. Did you know it's only free for the first individual on the card? So that is the first problem, but that is not where it ends. American Express blames Delta and after two separate departments, there you are switched to Delta, who after two departments, blames American Express. The last department was the Delta baggage department, where I waited on line for 10 minutes. The representatives were all nice and all new to this issue of the free baggage claim, and all stated that they had received many calls from individuals who had the same complaint I had.

I feel the companies conspired to make complaining so difficult that users give up in disgust. Try to complain at the American Express webpage, you have to sign your life away to even have the opportunity to write! We usually travel light and carry on our small bags, because of the "one free bag" perk that came with our new Gold card. We checked in two bags and now will have to pay $100/$50 each way we travel on this trip. I was given a number by the baggage staff to phone on Tuesday. The saga continues for me but, hopefully, the companies will be very clear about their special deals in the future. I have dealt with American Express for 25 years with few small complaints along the way.

Through American Express, we bought a product and they stated that we would get free companion air tickets--two tickets for the price of one. Example: Boston to Orlando companion tickets for $406; Travelocity.com for $398. Most of the flights we wanted were blacked out or no seats available. The program is a farce.

I received an offer from American Express for a Delta Sky Miles card. The offer was for one free year of membership plus 15,000 free miles. When the card arrived my name was wrong so I called to request a correct card, and found that there had been a charge added to my account for a membership fee. I asked that it be removed, and was told that it would be.

One month later I had not received a bill from Amex although I had just 7 days to go before my own payment would be considered late and be subject to late charges. Also the $85 charge for the card membership was back on my account. I called and was told that I would have to prove to them in writing that I had ever received a fee free offer from them. I would have to produce the exact document with the offer, and mail a copy to them, or pay the fee.

I requested that they cancel the card instead. I paid the bill in full when it arrived only 5 days before the deadline, including the membership fee, which I had been assured I would be given credit for. My next bill arrived from American Express, with no credit for the fee. I called yet again. I was told that I would eventually receive credit for the fee. But that I would be charged for using the card on a pro-rated basis.

I was also told that everyone who applies for the fee free card gets their card charged for the fee, and that Amex has no way to know who they made the offer to so they just assume the request for fee credit is bogus. Once again I was told that I would receive a credit but I have no way of figuring out if it might be true this time. Additionally my request to have the prorated charge removed is not cleared yet, I was told that it would be referred to a committee which would decide eventually if I got the credit. This seems like bait and switch to me.

I booked a cruise vacation through American Express Travel Services. I paid for the cruise, $1896.00, in full by check. The check is made payable to and cashed by American Express Travel Services. I had not received any documentation from American Express showing that my husband and I had paid tickets for the cruise.

I contacted the Agent, at which time she informed me that the cruise line had ceased operations. I asked her when was she planning on informing me? To this day, I have never received anything in writing or proof that they purchased the tickets from the cruise line. I told her I expected a full refund. She said she would have to check into what she could do, that they only credited Customer's that paid by credit card. I explained that my business was transacted with American Express Travel Services and I expected a full refund.

They could not discriminate based on the method of payment who would receive a full refund. Please assist me. American Express Travel Services needs to refund my money.

I had been a member since 1987, some months my bill has been several thousand dollars. I have always paid. I travel extenstively, I never spend a week at home without going out of town, usually 5 days a week. The only times I have every been late was when I was out of town when the the bill came. A couple of times I never got bills, I would always call them and ask them to send me one.

All of a sudden they cancel my card. After all those years and always paying my bill they review my credit and decided to cancel my card. That is unreal, it must not pay to be a good coustomer.

As I have recently been required to travel more often for work I decided it would be best to open an Amex account to keep my travel expenses organized and paid in full each month. Also, having had a Visa declined once in the past was enough for me to never want to have that happen again (the recent advertising of Amex clearly uses such a scenario to market their product).

I applied for and received my Amex card in March, 2000. About a week later I left for a two week business trip to Reno, NV. I used the card once, for gas, before I left, to make sure it was working ok. About halfway through my trip my card started coming up as "call center" every time I used it. Most of the merchants assumed this meant the card was no good and simply handed it back to me and told me to use a different card.

I called Amex and the representative told me everything was ok but since it was a new account this might happen but the merchant would get a voice authorization. I used the card sparingly after that. The morning I checked out of my hotel I used it. The hotel clerk called in and Amex declined the charge. I spoke to the Amex person, while the line of people behind me was growing longer and more impatient. He said due to not having a history with Amex they would not approve any further charges. Fortunately, I had a Mastercard with me and was able to pay for the room.

\This was very embarassing. If they did not have faith in my creditworthiness they should never have issued an account. Or if theere was doubt they should have made it clear that there was, in fact, a limit on the amount I could charge. What if I had no other card to charge my room on, not to mention paying for the rental car when I got back to the airport?