American Airlines

I sent my claim to: American Airlines Customer Relations, PO Box 619612, MD 2400, DFW Airport, TX 75261-9612.

I came to Delhi, India on Nov. 13,2011 by invitation of a university and ** family for a wedding. My baggage was delivered 2 days after my arrival and several items were stolen, without any damage to the lock and zips of my bag. List items stolen with estimated price and all documents attached was mailed by certified and I have receipt of delivery with AA customer service agent's signature.

Please help me to get response and compensation.

I watched luggage being thrown off the plane. As a result of the way it was handled, 2 of my suitcases had front legs broken off. 1 of the cases was brand new, while the other was 5 years old. Anytime I needed to stop or do anything, I had to lay the cases down, as they no longer stand up on their own. It is hard enough traveling through the airport without another problem added. I would hope that you have some compensation for this. If the baggage handlers would set, instead of throw luggage off the conveyor, this probably wouldn't have happened. There certainly was enough space between the bags.

The company I worked for booked me on American Airlines for a conference being held the next day. Along the way I was "randomly" picked to exit the plane, three times in a row, as they overbooked the flight. I swore I would never fly with them again. However recently, my wife booked us a flight, not knowing this, and went with American Airlines.

On the way there I was delayed due to a mechanical malfunction. I would rather have them fix the plane than take off with it broken. When I got home, I find that the frame on my luggage is busted and some jarred goods that I had secured and well cushioned in the middle were moved during an inspection and left vulnerable at the bottom outer section of the suitcase. The jar busted and ruined several items. The suitcase looked like it had been run over. No wonder American Airlines is bankrupt, they have no customer service. I will never fly American Airlines again.

I was booked on a flight out of JFK on 4/7/12 to FLL from NYC (direct flight) leaving at 7:35AM arriving in FLL at 10:40AM. Yesterday, I received an e-mail stating my flight has changed. I am now leaving from LGA at 8:00AM to Dallas, Ft. Worth arriving at 10:50AM (remember the time difference) and I get to go on another plane from Dallas at 12:00PM to FLL arriving at 3:40PM. The return flight is even worse; my original flight was at 11:40am leaving FLL arriving JFK at 2:40PM. Now, I leave FLL at 10:30AM and arrive in Dallas at 12:40PM then leave Dallas at 1:35PM and now arrive at Newark at 6:10PM. Are they for real?

When I called, the customer service made you feel like he did not care one bit for this problem. They advised me that they can give me back my monies. I explained that I booked early because I am a single mom traveling with my 10-year-old and wanted to save money. It would cost me $14.00 for a cab from my house to JFK; to LGA, it is $28.00. And for a cab from Neward to Queens, it is $105.00.

The representative at the 800 number did not care. Then I decided to call the corporate office, and the representative was even worse. He did not care and only wanted for this call to end. I was very upset and finally decided that American will never have my business again. The week I picked is spring break, and now, I have to pay a lot more due to American changing their flights out of New York.

In mid December 2011, I booked a flight from Dubai to Nashville, via London Heathrow. I was returning home following a deployment with the military to Kandahar, Afghanistan. I originally booked my flight as "Economy" class, and subsequently learned from co-workers that I could upgrade for $350 and 25,000 AA points. I called American Airlines and was told I did not have a sufficient number of points to upgrade, the reservationist told me I could purchase by credit card 10,000 points and once they were posted to my AA account, I could call back and upgrade. I purchased the points as instructed and after they were posted to my account, I called back to reservations and inquired about the upgrade. The lady I spoke with processed my request and stated there were "plenty" of business class seats available (17).

I called back on 27 Jan 2012 and inquired as to the status of my flight whether it had been changed to business class. At that time, the reservationist advised the flight was full! So, American Airlines now has $375 of my money for points I will likely never use. Now while my co-workers fly business class, I get stuck in economy packed in like sardines and I'm out $375 dollars. All I got for my effort was an "I'm sorry". Not enough! I'm through with American Airlines and will never fly them again. I will go out of my way to ensure that in the future I will never be victimized by this company again.

My flight from San Jose to Montgomery was fine. The return from Montgomery was not! The flight from Montgomery was due to leave at 1:50pm. I had called earlier to check on time status, all was well. At 2:00pm, we were told there was a slight delay and the flight would be in shortly. This went on for awhile and then we were advised the flight had been canceled due to mechanical problems and the only other flight was at 6:15 pm. At this time, I have been at the airport since 10am in the morning, having driven from Auburn, AL.

My sister lives in Auburn and I will be traveling to see her at least once a year. I know things happen and sometimes cannot be controlled. However, the previous (same flights) I made is as far as Dallas. The fight was delayed and we finally boarded the plane. We went and got in line for takeoff and were told the tower wouldn't let us take off. We sat there for almost two hours. Then the pilot came on and said we were going back to the gate for refueling. We went to the gate and two minutes later, the flight was canceled. No other flights to Montgomery but they put us on a flight to Birmingham. By this time, my sister was waiting for me in Montgomery and had to drive to Birmingham. I didn't get in until very late and then had to drive to Auburn.

I need to get to Auburn at least once a year. I have been a frequent flyer, along with my husband James for many years (A2E8012). Two trips and two bad experiences do not make me a happy traveler. My time is also worth something and I was even willing to let the first experience pass but twice?

I have recently traveled by American Airlines round trip to Kolkata, India from Chicago, USA. Ticket was purchased through Expedia. While returning from India our flight was Kolkata-Dubai-Manchester by Emirates, Manchester-Chicago by AA. We were 3 in the family and had 4 checked-in bags, 3 cabin bags, and 3 small items that would fit below the seats. We understood we would have to pay for one extra checked-in bag, which costs $60 in AA. Emirates has a much stricter cabin baggage requirement, so we had to combine two of our cabin bags, and check-in as one extra check-in bag (so a total of 5 check-in bags). Emirates in fact allows two checked in bags per customer if the final destination is USA. So we would not have to pay anything if Emirates rules were followed. But Emirates claimed that as the ticket was issued by AA, and they allow one check-in bag per passenger we would have to pay for two extra check-in bags. We even accepted up to that so we were expecting to pay $120 for two excess checked-in bags. But now they applied excess bag fees of $175 for each bag.

So finally we ended up paying $350. This is really awful. In summary, our ticket was through American, but first leg of return journey was through Emirates. So if Emirates rule applied completely, we would not pay anything. If AA rules applied completely, we would pay at most $120. But we ended up paying $350 because they applied to different rules conveniently to maximize profit. I contacted American Airlines, and they are not taking any responsibility. As our ticket is through AA I believe they should either pay themselves, or talk to Emirates to refund us $230 ($350-$120). I have no idea about where else can I complain. Thanks for any help that you might provide.

American Airlines issued an e-voucher on 12th January 2012 for $150 by way of compensation and promotion of good will for delayed delivery of checked in baggage. The conditions for using the e-voucher are that it should be used for air travel by American Airlines within USA for paying a part of airfare. For the balance, the amount should be paid by credit card.

As an international traveler due to fly back to Chennai on 15th May 2012, the e-voucher is not even worth the paper. American Airlines should suggest alternative ways to in cash the voucher. The return ticket from MAA to DFW was issued by Jet Airways and therefore I will be left with no alternative other than to sue Jet Airways on return to India. AA References: 1-397214442 (1.12.2012), 1-399525463 (1.13.2012) and 1-405701635 (1.18.2012). American Airlines did not suggest remedies and hence this complaint.

I recently found out that American Airlines does not give bereavement flights to someone going to the Caribbean. I would like to know why is it that someone flying from Canada to Chicago to attend a funeral is entitled to a bereavement flight, as opposed to someone flying to the Caribbean. Are they grieving any more than I am?

We were flying from Calgary to Florida. Our first flight with American Airlines was fine, but our second flight from Dallas to Miami was a mess. We were delayed for 40 minutes as the pilots and American Airline staff tried to figure out who was on the plane! A man and his son got on the plane, each having a ticket, but there was only one seat available. So the son had to leave the plane. With the way the world is today, and security being such an important part of flying, we were shocked to know that American Airlines was unsure what passengers were on the plane.

After 40 minutes of waiting, we were finally ready to take off. We were taxing down the runway, almost in the air and a lady in front of us with a small baby was still not in her seat. She was in the bathroom changing her baby. The airline staff didn't even notice she wasn't in her seat! We were almost airborne when she returned to her seat with her small child. The entire flight was disorganized. When the fasten seat-belt light was on, the flight attendants did nothing to stop people from getting up to use the facilities. Usually when I'm flying, the flight attendants are very strict on the rules, as they should be.

When we were ready to take off, the person in front of me had his seat pushed right back, the flight attendants did nothing about this. So I had to ask him to please raise his seat during take off. Like I said, our first flight with AA was fine, but this flight made me feel uncomfortable and I'm not sure if I'd fly AA again.

I purchased two tickets on American Airlines on September 12, 2011 for my 10 year wedding anniversary with my wife. We purchased round-trip tickets from Houston to Zihuatanejo, Guerrero Mexico with a connection in Dallas.

We checked in online for our flights on Friday, December 30th at about 4pm. I also purchased a seat upgrade from Dallas to Zihuatanejo. Our itinerary had us departing from Houston at 6am and landing in Dallas at 7:05am, then leaving Dallas at 10am and landing in Zihuatanejo at 12:55pm.

At 3:15am on December 31st, I received a call from American Airlines automated system informing me that our flight departing Houston was going to be delayed and would not leave Houston until 9:40am. Obviously, this is a problem because we would miss our connection in Dallas. I then called American Airlines reservations department in an attempt to resolve the issue. When I did call, the recording mentioned that our flight had been delayed again and would not be departing until 11:40am. Once I did get to speak to a representative, they informed that there are no other options and that there was nothing that they could do. While all of this was going on, my wife was busy on the internet trying to find another flight that might get us into Dallas on time.

She found a continental flight that left intercontinental airport at 7:30am and landed in Dallas at 8:30am. I then told the representative about the flight. She made an effort to put us on the flight before getting back on the line informing me that it was not legal for us to fly out of one airport and back into another. I then asked her if it was possible for me to purchase the tickets and still carry on with the rest of our trip. She said that was fine and that I would be fully refunded for the first leg of our trip.

Which brings us to where we are now, refund. I have been attempting to get in contact with someone in their refund department to no avail. I have emailed, and called several times and have yet to hear back from anyone. I am a nearly bankrupt construction worker in Houston and cannot afford to spend $889 on tickets; then have to spend another $500 to another airline for something that I thought was already paid for. In addition to this, I paid $38 for a seat upgrade that was not given.

I purchased 2 tickets for Jan 14, 2012 in Sept 2011 from Fort Lauderdale, FL to Toronto via JFK/LGA (change of airports). The travel agent sent me a confirmation with a departure time of 5:40 p.m. from LGA. A few days before the flight, I received notification that there had been a "schedule change". When I arrived at the airport, I found out that I had been "bumped off" the flight and moved to the 7 p.m. flight.

The agent at the airport advised me that I could board that there was a flight leaving at 5:40 but would have to pay $75 per ticket, even though I had been confirmed on that flight This is blackmail! She claimed that I was always booked on the 7 p.m. never on the 5.40 p.m. flight and my travel agent was to blame. My travel agent forwarded me the message from the airline with the changes. Never fly with American Airlines again!

My son was bounced from a two hour layover at ORD because American Airlines claimed a problem with the "bridge" between the aircraft and the gate. The truth was they had overbooked the flight from ORD and SEA. American Airlines leaves a stench in the nostrils for their deceitful behavior.

Brad was offered another flight tomorrow, but that hardly compensates him for the dishonest behavior of American Airlines. There was no "Act of God" or anything similar in this event.

I was buying four tickets to Puerto Rico for my family when I noticed the website promised $100 off the ticket price if I got an AA/Citibank credit card. I applied for the credit card and the website told me I'd been "approved." But the AA website did not credit me $100 on my purchase price.

I called AA to ask why I wasn't credited the $100, and they said they were putting me through to the right department. Myra, who answered the phone there, told me that the $100 was a discount on a future ticket I'd have to buy with the credit card once it arrived. I protested that the AA website gave the impression that the $100 would be subtracted from this ticket price. "Did you read the fine print when you said you agreed to all the conditions?" she asked. In other words, they are doing a bait and switch, but their lawyers have buried language deep in the fine print to give them legal cover. But I wonder if the AA website is still illegally deceptive, since it says the ticket price will be $1249 - $100= $1149. It ought to say that I would be able to get $100 off a future ticket.

I asked Myra if she worked for AA or Citibank. "I work for a national teleservicer contracted by Citibank," she said. When I asked the name of her employer, she said she was not allowed to tell me. Is that legal? It's certainly sleazy. Why would a company with nothing to hide refuse to identify itself when you do business with it? Myra did tell me that she's in the Philippines.

I then called a number Myra gave me at Citibank to cancel my card application. She had given me the number for card applications. I spoke to Peter, who confirmed that my application was in the system and told me my card would arrive in 7-10 days. He said he could see my application but was not authorized to cancel it. He put me through to another department where the person I spoke to said he could cancel my card but could not access the application. He could only cancel cards that had been issued! He suggested I call Applications again, but they were now closed.

I went to board a flight that was already 30 minutes late. When I handed the lady my ticket, she told me that I had to check one of my carry-on bags. They both met the measurement requirements listed on the website so I can't understand what the issue was. I asked to speak to a supervisor and waited over ten minutes but no one showed up and finally had to get on the plane. This is my last time flying the airline; Southwest values its customers.

I fly with American Airlines every single week as I am a healthcare IT consultant with a five-year contract with a very large healthcare organization. On December 12, 2011, I was attempting to get on the plane leaving from ORD to BNA. I carry a laptop case that will fit under the seats. I was stopped by the flight attendant, Cathy, who demanded that I put my case in the valet check. I politely explained to her that it fits under the seat and since I was the fourth person on the plane, I was sure that I wouldn't have a problem. She continued to press me to valet check my bag even though I told her that I do this 4 times a week, every week since. Once I had valet checked my bag, I once again attempted to board the plane. Cathy stopped me again by pushing my shoulder and grabbing my jacket to spin me around to yell in my face. I said to her in a very quiet and polite voice, "Please do not touch me."

She began to literally yell at me and wag her finger in my face. She threatened to "kick me off the plane". Because I was completely in shock and unsure of what to do, I just apologized to her and asked to sit in my seat. I was finally allowed to sit down. She came back to my seat about 3 minutes later and continued to berate me and threaten to remove me from the plane. I had not said one thing to her other than "I'm sorry" since she assaulted me and I had asked her not to touch me. She finally got up and once we were in the air as she was performing her beverage duties, she continued to harass and berate me in front of all of the other passengers.

When I finally got off the plane in Nashville, I thought I was done with that situation. However, after I had grabbed my bag from the baggage claim, I was on the phone with my fiance telling him what had happened and felt someone run their bag into me. When I looked up, the flight attendant (Cathy) from my flight (American Eagle 4220) was in front of me and said, "You're talking about me. Go on." I was completely in shock and stopped moving until she was out of the door and into her vehicle.

I have never in my life experienced something like this. It was not only humiliating and belittling, it was physical abuse and continued harassment. I have called American Airlines five times about this issue. I waited on hold 45 minutes, 50 minutes, 35 minutes, 47 minutes, and 60 minutes, respectively. When I finally was able to speak to someone on my third try, she said to me, "This is now an internal issue and we will address it." She barely offered an apology and did nothing to retain my business. I also wrote in a complaint on the website. I have never received a response. I have had anxiety about returning to American Airlines and have booked flights with United. For my returning trip on December 15, I cancelled my flight and drove 8 hours home rather than risk having another situation with Cathy, the flight attendant. I am furious with this airline for doing nothing. Shame on them!

I booked and purchased this flight for my fianc. From the moment we entered the airport the American Airlines staff were nothing but cold and very non customer friendly. The lady at the AA desk told in a rude way that there is no way she will give me a gate pass so I could carry my fiance's bags for her since she has a injured knee, lightly laughing as she said no. This prompted me to call the airline's hotline and a customer service rep told me it was at the AA staff's discretion to issue gate passes.

I then went to Delta, which was more than happy to run my ID check to issue me a gate pass and when the same AA from the front desk seen me in the back gate waiting with my fiance, she went out of her way to make us problems demanding to see my gate pass and screaming for security. Her name was Deborah and she was with another girl named Daniel at the Indianapolis Airport.

I was told Deborah may be the supervisor, but whoever she is she has no place to be in any customer service field. I have flown with American Airlines 3 times in 2011 but I will not pay these people to treat me this way. I mean she went out of her way to make us a problem just out of pure spite that I got a gate pass. I would pay another airline twice as much before I support people like her. She is doing nothing but making American Airlines a bad reputation and losing your customers. I plan on flying a lot more in 2012, so she has already cost you guys at least $5000 from me in 2012. Deborah caused AA damage. So far American Airlines has not responded. I will keep this updated with the outcome and if an attorney would like to contact me of this. She demanded I be escorted out of the airport even though I had a gate pass issued from an airline, just it wasn't issued by American Airlines.

When I gave my ticket to the attendant at the gate, I was told I could not take my carry on due to lack of overhead storage, which they said were being used by our soldiers. I had no issue with what they were claiming so I checked my open shopping bag that they tagged and tied the top of the bag in a knot. I arrived in Colorado Springs very tired and wanted to get some rest. So I picked up my bags from the luggage area and everything looked okay, so we left. Upon further inspection of my shopping bag, there was five missing Christmas gifts. This was obviously outright employee theft by the airline that handled my bags.These thieves all should be searched like we are! I am truly disgusted with AA! They said there is nothing they could do!

I booked a codeshare flight via the AA website. Carrier for the international 7-hour flight is Iberia. I was never informed that by booking thru AA I would be denied a seat assignment and would be left with the worst seats on a very long flight. AA repeatedly said I'd have to contact Iberia; Iberia in turn said the flight number and locator code I had was from AA and they could not enter into their system and assign me a seat. Iberia referred me back to AA.

Finally spoke with a supervisor at America Airlines who said I would have to wait until arriving at the airport for check in before I would get seat assignment. At which time, of course, only least desirable seats will be available since everyone else will have already received their seat assignment. Even those booking through a travel site (Expedia, Orbitz, Travelocity) are allowed to obtain advance seat assignment. It should not be legal for an airline to deceptively hide this information from passenger until flight is confirmed and it is too late. Passengers cannot make an informed decision if the seat assignment policy is not made clear. Ironically, I booked thru AA thinking that I would receive better, easier to access customer service!

I receive child support checks from my ex who works for American Airlines. I received 2 checks on 11-29-2011, and put them in the back that same day. Everything was great, until i noticed today that American Airlines took the 2 checks back! They sent them to me, and then today took them back, which now my bank is charging me $30.00 dollars for each, because it's called a returned deposit! I called AA, and the nice lady told me that AA has filed for bankruptcy, and they will have to reissue me those checks, but they don't know how long that will take. Now, I'm in the negative at my bank, and there's nothing I can do about it here during Christmas! AA should have to pay my bank charges, because i didn't do anything wrong, they did! AA should have that taken care of, so mothers like me, don't lose money, needed to be spend on their kids during Christmas.

I used the curbside check-in system at JFK to check our bags for our flight to Rio de Janeiro on the 26th of November. The skycap took our bags, loaded them onto a cart, gave us our boarding passes, and sent us on our way. We found out to our dismay that he only gave us 5 tickets for our 6 bags! How can it be that they cannot count the correct number of bags? So now we have a ticketless, tag less bag floating around JFK (if it hasn't been stolen by the skycap himself!). I filed a report with AA in Rio but they sounded pretty clueless. So, I tried to find a phone number for the skycap company that AA uses, but I couldn't find this info either. I am really desperate and all I want is to find a number to call the skycap company so that they can help me track my bag down. Beware of the skycaps and triple check your bags!

We were supposed to travel to the Democratic Republic of Congo next week after booking a flight ticket from New York to Brussels via American Airlines and Brussels to Kinshasa with SN Brussels. Since American Airlines doesn't fly to Kinshasa. Days before our scheduled departing date, I have received via e-mail a warning from the US Embassy in the Congo to US Citizens to avoid traveling to the Congo because of civil unrest and violence, as a result of the political tension during the DRC Presidential and Parliamentary Elections.

We contacted both Cheap tickets and American Airlines to let them know that we wanted to cancel the trip due to political unrest and wanted a refund, which they declined. My understanding is that under special circumstance, whereas a US Citizen, I am following instructions from the government, we shouldn't be penalized and suffer adverse consequences by canceling our flights. We would like to have our tickets refunded. Thank you very much for your time.

I booked 2 roundtrip tickets from ATL-MIA with pre-arranged seating; seated together at 9:50 am-ish. Later, American Airlines cancelled my booking and placed us on a 7:50 am flight. This screwed up all of my plans and cost me additional money to make accommodations for the care of my child. He will miss school for one day now because of this. And I spent Thursday transporting him to another city while I am on my vacation. That was bad enough. Then, I saw that my seating was changed.

I and my counterpart will now be seated apart. There is 1 open seat next to each of us. However, American Airlines wants us to pay to sit together. When speaking with customer service both times for each incident, the tonality is that they don't care and can't do anything about it. Policies change, oh well. Agreed, I'll be taking my business elsewhere from now on and will pay extra if need be to AirTran, Delta, SW, United, etc., just to have peace of mind. I am very unpleased.

Traveling from O'hare to Minneapolis, I checked my Travelpro Suiter bag. Upon arrival in MSP, I discovered that the wheels on my bag had been damaged, chunks had somehow been taken from each wheel. This bag now sounds like a train clattering down the rails when I pull it. I will not be able to use this bag again. The Travelpro suiter has been a great bag for three or four years, and was still in very good condition.

I could get no one at MSP Baggage Service. I waited 10 minutes or so, no one appeared, and I had to get to a meeting. I later called customer service. They directed me back to MSP Baggage Service. I, instead, waited until I returned to my airport of origin, Evansville. There I was told that indeed, American would do nothing to compensate me for ruining my bag.

My choices for flights originating from Evansville, IN, are limited. I suppose I will continue to use American, although I am very disappointed by their response to my complaint. Travelpro luggage is very expensive, but I will have to replace my suiter, with no help from American.

I traveled to Lima, Peru on October 19 and I checked in my luggage which will not be with me until October 21. In my carry-on luggage, I couldn't find my Sony camera and when I got my checked luggage, I lost some items like sweaters, pants, purses, and shoes. I tried to call the airlines but I didn't receive any answer. I go to Peru almost every 3 months and this has never happened before. I hope you can help me with this. Thank you.

After 5 hours on the tarmac, our flight out of Quito, Ecuador was cancelled. We were then faced with a 2 1/2-hour wait in line to rebook our flight and get a lunch and dinner voucher as well as a hotel voucher. During this time, we were given approximately 3 ounces of water and a granola bar. It just gets more interesting in that we got in a taxi which was in front of the airport, in order to take us to the hotel. As I was standing in line to check in the hotel, the taxi driver took off with all of my belongings. This was 2 weeks worth of my best clothes, shoes, and a beautiful flute.

I have contacted American Airlines via email and they have given me a $200.00 voucher. What about 7 1/2 hours with very little food, water, and all my belongings stolen? This was humiliating to say the least. I have yet to be able to speak with a human being at AA to discuss what happened. It was nothing like taking care of the customer.

I bought a plane ticket going to the Dominican Republic, leaving on10/3/11. But, I did not get to my destination until 10/6/11, due to company problems. I believe that I am entitled to at least an explanation or any compensation because I paid and made planes for that particular time. I lost three important days on my trip and lost all the agenda made for that occasion. It was very stressing to lose 3 out of 9 days. Everything was set up for Monday, the 3rd, and not be able to get there until Wednesday, the 6th.

I purchased an item through the American Airlines Shopping Portal. I never received miles associated with the product purchase. I was offered a lesser amount of miles for the purchase, which I refused. There was no contact after notice of this in writing.

I have to agree with many people that American Airlines sucks big time. Two times they have canceled a 9:25 pm flight from New York to Rio de Janero. Last night, it was very important for me to get there on Saturday, Oct. 08. There was a launching of a condominium. I had the intention to buy an apartment and the first 200 buyers would receive a car. So, you can imagine how furious I am about this ** airline company. I can understand once, but twice is a disgrace. Maybe that's their M.O. (modus operandi), how they do things. The first time they canceled my flight, I was 3 days (on a 6-day vacation in Salvador) without my luggage. I swear if I could have talked to the CEO, I think I could have literally raised my hands on him.

So, here I am taking off from work (without getting paid), at home. It is because there is no sense for me to go there anymore, as the launching only happens today. I'm angry as never. How they can carry a name like American Airlines? I really don't know. They should be embarrassed to represent our country. Shame on you American Airlines! I would never fly with you again. I swear.

I would like to say that AA sucks! I used to be able to go and enjoy the trip. Now after so many years, AA has totally lost it.

Me and my husband were coming from Denver after having a great day at my daughter's wedding. The people who scan stopped us and said that some articles had to stay because they were over the amount of ounce/pounds or whatever she said. My arthritis tube ointment, my husband's sensitive toothpaste, shampoo, A and D ointment, conditioner, they kept it all.

I went from JFK with no problems and when I came back, all gone. These are expensive things. They kept my arthritis cream. Do you know how I suffered without that cream on that trip? AA has no food like it used to. You have to buy everything. At least JetBlue gives you free chips or cookies.

I refuse to travel on AA ever again. They totally destroyed our lives. Thank you, AA, for making our trip miserable. I hope you enjoy the extra $25 we had to pay for an extra luggage we had to check in. Continue to destroy people's lives by charging them an exuberant amount of money. At least have the decency to give us some food!

I traveled with my wife on vacation to Lima, Peru on 17 Aug 11. I had some trouble with the hotel where we stayed at--the Thunderbird Pardo Lima. As a result of this trouble, the hotel offered me a free dinner and I was told that because I had a prepaid vacation through American Airlines Vacations, they could not directly refund me but they would process the refund through the third party who would then pass it on to me.

When I got home on 31 Aug 11, I called American Airlines Vacation and asked why I had not received my refund yet and was told that it would take a week. After waiting the week, I called again and was told that it would take another week. On 10 Sept 11, I called again and was told at this time that my vacation went through a fourth party, Tourico Holidays, whom I never heard of prior to this call. Then, I was told that I would have to email American Airlines Vacation asking for my refund and they would open a file. Again, I was told that it will take about a week.

On 15 Sept 11, I called again and asked to speak to a supervisor. I was passed on to Brian who told me that if this was not resolved by Monday, 19 Sept 11, I should call him (he gave me his extension number. Monday prior to calling Brian, I placed a third call to the hotel which was very helpful to me and was told that the refund was processed through Tourico Holidays ten days ago.

When I called American Airlines Vacation, I was told that it can take up to 12 weeks to get my refund even though Tourico Holidays has my money. Everything goes through the refund department but there was nobody to talk to in that department. I could not get a hold of them to ask why it will take so much time when they already have my money. There was no answer to this question.

I asked to speak to Brian at his extension and was told that it would be impossible. Then, I spoke to another supervisor named Quetha, who told me to wait for 30 days. Again, when I asked why I would have to wait when they already have the money, I was told that this was the process and there was nothing I or they can do about it.

It was like they rehearsed this line over and over again and to hell with the customers' needs. I am a disabled Vet and this is making me sick. I have never had this kind of utter nonsense response from a company before in my 65 years. I am writing this just for all to know what kind of company you are dealing with if you choose to do business with American Airlines Vacations.

My daughter and I arrived at the ticket counter on Tuesday, Sept 6, 2011, and went to check in our bags at the counter. Mine was 4lbs over the 50lb limit and my daughter's was only 2lbs over the limit. We were "forced" to pay a total of $250.00 to check our bags. I think this is totally ridiculous! There was a long line behind us and there were only two agents at the counter in Ft.Smith that morning.

The young male ticket agent said, "You can take stuff out." and I replied, "And do what with it?" to which he only shrugged and never helped, just kept getting us to hurry along and to pay the amount. How can an airline charge such outrageous amounts!? I had just flown from Arkansas to Virginia a month ago, my bag was 2lbs over the limit, and there was no problem and no extra money was asked! So can each agent just charge whatever they want? Something needs to be done about American Airlines doing this to people. I don't see how they can charge these amounts as well as the $25 per bag!

Our flight was cancelled on Aug. 21, 2011 from Punta Cana, DR to New York. We were told the next available flight was Aug. 27, 2011, 5 days later. We informed American Airlines that the Aug. 27, 2011 flight was going to be cancelled too, because the hurricane was going to hit New York. The next available flight was Sept. 4, 2011. We have other families that traveled on US Air and Jet blue, and their flights were cancelled. However, they were all rerouted to other planes and all left within 24 to 48 hours. We were told we would stay till Sept. 4, 2011! We needed to leave. We couldn't afford to stay till Sept. 4. I need medication to live, and I was running out. My business was in jeopardy and my children had to start school. Why did US Air borrow other planes from Delta to help their passengers, but AA left us there? We had no other choice.

My dad was traveling to London from Boston. The airlines was British Airways but operated by American Airlines. For all international travelers, British Airlines allows two checked bags free of charge. My dad did not have to pay any additional fees for checked baggage from London to Boston. However, on the return flight, the agent charged us $60 for the second bag and would not accept the second bag even after we repeatedly told her he was traveling international. There was no mention of this fees anywhere. American Airlines is just robbing innocent people by taking advantage of the situation. We had no option but to pay else he would miss the flight or would have to leave one bag behind.

I have 54,000 miles in the Advantage program.

I tried, on two different occasions, to redeem the miles. Both times, there were no available seats so I could not redeem the miles. The first time I was told that seats on one leg were available but I had to purchase a one way on the return at almost the same expense as a full round trip. The second time, I was told there were no seats available for the Advantage program and that I had to give 6 months notice to redeem miles.

What is the point of the program if you can not redeem miles? Besides, the miles will expire still. To redeem the miles I would have to search available routes that offer Advantage miles. Again what is the point. My conclusion is that the whole hype is a waste of time.

By means of this email, I am informing you my disappointment with your program. I have been trying to travel to U.S.A. with my wife as follows: from Rio to Las Vegas to San Francisco and back to Rio. I am entitled to travel with 75,132 miles (**) and my wife with 83,028 miles (**). I am willing to buy the balance to travel in the business class or, if not possible, to go in the economy class. The answer to my request (reservation) is always the same: no seats available. I was informed that there will be a chance starting October 2nd, 2011, but to no avail.

Will you please inform:

b) if there are 2 (two) seats available in your program starting October 2011.

Will you excuse my saying so but AA have launched a program to buy miles, for what purpose? Why buy miles if we cannot get seats to travel? Some friends with the same problem advised me to give up, but I didn't. I hope to hear from you. Thanks in advance for your assistance.

Incidentally, a local broadcast (cbn-news) called American Airlines down last week due to miles programs that are not being honored. In accordance with the local laws, this may be considered as a deceitful propaganda. This is an opportunity to talk it over with your directors.

I am 49 years old. I live in Alaska, where I was raised. I tell you this so you will understand I fly a lot. Unless I want an extremely long drive, it is the only way to get anywhere out of my state. My family recently had a family reunion aboard a houseboat in Arkansas. At the recommendation of someone, I decided to try American Airlines, who I had never flown on before. I had an experience in Little Rock with AA like none I have ever experienced with an airline. And it was not a good experience.

My daughter and I departed Anchorage for Little Rock on August 18th, 2011. When I arrived at the airport, we had three bags to check. She had a small one. I had a small one, as well as one heavy bag loaded with expensive scuba gear. The lake we houseboated on is extremely clear. We planned on doing a lot of diving. In addition, my son, a soldier recently back from Afghanistan and based in KY, was meeting us there. And I had his gear as well. The dive gear was in a hockey bag. This is an extremely common sized bag that is used by hockey players throughout the world when they travel on airlines. I am a hockey player myself. I have used this bag and bags like it many times when traveling by air. The bag was heavy and I expected a small additional charge to check it. When we arrived, we checked our bags. The hockey bag with the dive gear weighed approximately 71 pounds. We were charged the "normal" rate for 3 bags, which was $85. This was outrageous on its own, but I realize there is nothing I can do, as most airlines have adopted this practice. I was not charged any extra for the extra weight.

We arrived in Little Rock without incident. And the reunion went off flawlessly. On 8-27-11, we arrived at the Little Rock airport. This is when the problems began. The fun of the reunion and the vacation was quickly squashed. I was checked in by Andrew **. He is not a friendly fellow, but maybe he was having a bad day. He charged me the standard $85 for bags (this is a $170 charge round trip for baggage!) as I expected. He then weighed the bag with the dive gear. It was approximately 65 pounds (It lost some weight because we had food items in it as well, on the trip down). He very curtly informed me the bag was 15 pounds overweight, and it would cost an additional $100 to check it. I asked him why it was $100 for only 15 pounds. Again, he curtly told me even 1 pound overweight was $100. It was obvious I was not going to get anywhere with this guy so I paid him. I was not happy, but that was the end of it so I thought.

My daughter and I dropped all three bags at TSA. And we went into the gate area. Shortly thereafter, I was paged back to the AA counter by name. Andrew was there. He informed me that the bag was oversized. And now it would be an additional $200! I find it strange that we had already given the bag to TSA and Andrew somehow managed to recheck the bag. How does that work? I asked Andrew how my bag made it all the way from Anchorage to Little Rock with no additional charges. And now I was being charged $300 for it. His reply was that he couldn't vouch for what Anchorage did. He added somebody there "wasn't doing their job". I tried to argue common sense with Andrew and it became apparent it was going nowhere. I asked for his supervisor. He went around a corner and very quickly returned. It was apparent she was right there. He said she would be there in a moment.

After at least 10 minutes of waiting, Verdia ** showed up and said she was the supervisor. I greeted her and asked for help with some kind of alternatives in getting my bag home. She asked what I meant, acting as if she didn't know what I was talking about. She had a bad attitude already. I asked if she knew what my issue was. She said she did. She said the bag was oversized and the charge was an additional $200. I told her that I was having a problem understanding the logic and common sense issues involved. I also told her the bag was a standard sized hockey bag in use daily in the US when hockey players check their gear for a road trip. Her response was to offer a copy of the AA policy for me to read. Me looking at a policy was not going to solve anything.

I continued to try and reason with Verdia. Her response each time was to offer me a copy of the AA policy. Not even once did she try and work with me or offer any advice. Her people skills are horrific. Once again, I realized I was getting nowhere and was talking to a brick wall. I asked for her full name. She pointed to her name tag and said "Do you want me to spell it for you?" I could not believe what I heard! Now she was apparently going to insult me. I asked for the name of the Station Manager, so I could contact him/her upon my return home. Verdia refused to provide it to me! I told her I felt her actions were incompetent. I demanded to know the name of her supervisor. She again refused. She said this whole issue was stopping at her level because she is the supervisor. I am still shocked even now, two days later.

I asked several more times and she refused. At this point, I paid Andrew the additional $200 because I had no choice! I had $2000 worth of scuba gear in that bag. I couldn't very well leave it behind. I have never been treated like this by an airline employee, especially one at a supervisory level. Verdia has no business working in customer service, let alone acting as a supervisor in such a position. She may do a great job in a ramp position or something behind the scenes, but she has no business representing AA to the traveling public.

Here is my biggest problem regarding this whole incident. As far as I'm concerned, the actions of AA are bordering on the extortion of $300 from me. The airline took my 3 bags, all the way to Arkansas for $85. Then, when I'm on my return home and have no other choice, I'm charged $385 for those same 3 bags. This is unbelievable to me. I had no other choice but to pay the outrageous fees! I was in Arkansas a long way from home. I couldn't very well leave the bag and it's an expensive cargo!

So, for 3 bags to go round trip to Arkansas, the total cost was $470. Beautiful. My ticket was only around $500! In addition, my bag had already been given to TSA by me, before Andrew decided it was oversized. Why did he return to my bag and declare it was oversized? I think I know why. I think Andrew didn't like the fact that I was not happy with paying him $100 for a bag that previously had no additional charges. So, he went to the bag and decided it was oversized. This bag is a standard sized hockey gear bag. I have played hockey for years and flown with gear many times. Never has a gear bag been an issue. Even goalie bags (which are larger) go flawlessly.

I was charged the unaccompanied minor fee of $200 but my child did not get any assistance from the airline. They let my child wonder at the airport. The return flight was not booked for the correct date (which, I suspect, is the reason that they failed to assist my child in the first place) but I was told that it is my fault as I did not report it on time. They are ignoring the fact that I called the reservations twice with the correct date (at the date of booking and the day after my child arrived at the destination city). I had to rebook the return flight which cost me additional $600.

I got ripped off for a hotel reservation. I Booked a two night hotel stay through their online reservation system. I canceled reservation and was first told I would get one night refund. After waiting the aloted time still didn't get a refund. I Made over twenty phone calls and sent ten emails and finally was told I should not have been told I was getting refund. I was only told this because the agent got tired of me calling and complaining.

I had a really bad experience and if possible, I will try not to fly AA again. It's not the first time. Nobody cares at the airport. My wife and I are traveling with a 26-month-old daughter and a nine-month-old son.

1. Nobody cares and didn't let us go through security with the stroller. Had I known it before I bought tickets, I would have flown Aeromexico or Continental via Houston.

2. Nobody cares. I had to check the stroller but I couldn't find the person who check my bags so nobody was able to do it, requested a manager and they said it wouldn't help.

3. My seat assignments were taken away but I am not going to complain because it was not the first time and nobody cares even when I had the paper with the seats, they sent us to the last row.

4. Please go to Mexico with kids, gate 36 without strollers or just ask. It's about 3/4 of a mile and nobody cares.

5. We got there finally dead tired and guess what, how the hell did they leave the car seat and not have one to replace. Leave the bags, not the car seat.

6. Two days to get it, and of course we miss our flight next day.

7. Cancelled flight on out way back.

Just ridiculous. Just wanted to let somebody know because I fly way too much and with this experience, I am going to report to the BBB and try something without wasting so much time because nobody cares.

I was on the recent flight from Miami to DC that had to make the emergency landing because of severe turbulence and weather. One of my family members was injured and taken to the hospital. This was an extremely traumatic experience for which I am still bothered by. I was disgusted with the lack of inconsideration showed by the airline, not offering any other means of transportation home after such a traumatic experience for those who were emotionally unable to board a plane again so soon.

I felt forced to fly and as a result, experienced uncontrollable crying, shaking and chest pains the entire flight home. It was very embarrassing and emotionally disturbing. The woman who assisted the previous evening with transportation was rude and unsympathetic. I love to travel and this experience has caused me to never want to fly again. I was afraid for my life. Regardless of what the news said, I was on the flight and witnessed scared, injured flight attendants (the very people who were there to make us feel safe) and heard the voice of an uncertain pilot. I feel like I should be compensated for my experience or at the least, receive a refund for my returning flight because of the trauma associated with the ordeal. I would have rather taken a car or train home and the attendant was unwilling to accommodate me.

I feel like a better job should have been done to accommodate our emotional distress. Instead, we were treated as if we were the cause of the problem. We were given a hotel to stay for the night with no luggage or toiletries. I had to go out visibly upset and still crying and disturbed from the ordeal and walked from the hotel to a nearby Walmart to purchase clean clothing, undergarments and toiletries at midnight, yet we received no compensation. This is unacceptable.

My sister (who lives near Sacramento) and I separately booked roundtrip flights to Santa Fe, New Mexico for September 11, 2011 and will be returning on September 14, 2011. My fare was $294.90 (she can worry about hers). Approximately one week later, we both got calls from American Airlines saying a runway was shut down on the 14th, and we needed to reschedule.

We couldn't reschedule because we had to check the hotel, husband, dog sitter and et cetera to change our itinerary. However, when we tried to re-book a few days later, the price had gone up. They refused to honor our original fare. To add insult to injury, they also tacked on an additional charge. It is for having to book via agent, instead of online because the online site couldn't enter seat assignment!

My family was taking a vacation, traveling from Indianapolis, IN to Miami Beach, FL. On our return flight we were asked if we needed help by a gentleman outside in the "curbside check-in." We said "Yes, we're going to Indianapolis and need to check a bag in." He didn't speak English very well and said something about "Port, don't you understand?" We said "No." He said, "Just a second" and left.

Another man asked if we needed help, we said "No, we were being helped," but the first guy never came back so we stopped the second guy again and said Can you please help us?" He said, "I asked if you needed help and you said you were being helped. Would you want to stay out here all day!?" He then pointed for us to go inside. We then headed inside to the baggage check in where the lady said, "You are 5 minutes late to check this bag in for your flight. You cannot get on this flight now, I will put you on standby for a later flight."

Our flight wasn't scheduled to leave for another hour. We waited at the terminal for the second flight which was 7 hours later only to be told that there were not enough seats and there were no more flights to Indianapolis. We had to stay the night at the airport hotel and wait again for a flight at 8am as a standby. I asked the lady if we can be guaranteed a seat. I offered to pay extra; she said "No more I can do".

I didn't think we were ever going to make it home. My mother and I both had to miss work, we are both nurses and it's not easy to fill our places at our jobs. I work in a respiratory rehab unit as the only Registered nurse on my shift. They also sent our luggage on the first flight we had been made as a stand by. So we were left in Miami without any clothes. My medicine was in that suitcase and my mom's CPAP machine to help her breath at night due to apnea.

My wife and I boarded AA flight 1376 from Kingston, Jamaica, heading for New York. We made a transit in Miami on flight 820 to make another transit at Raleigh/Durham at 8.35PM to arrive in New York, LaGuardia Airport at 10:10PM.

We boarded the plane as scheduled and taxied to where we would take off. After a long delay, the pilot announced that the flight will no longer go to New York that night until the following day. The pilot told us that the New York airport had no space to accommodate his plane. We also heard other ground sources that the aviation staff were on strike. Not sure of what was the actual cause of the aborted flight.

We all returned to the Raleigh/Durham Airport checking desk and rebooked for the following day.

The problem: We explained to the manager on duty that we are from Jamaica and would need hotel accommodation and dinner. The manager said he had checked from all their hotel partners and there was no vacancy. So I will need to sleep at the airport with my wife. It was unbelievable and embarrassing that I should be thinking of sleeping at the airport with my family.

Unfortunately, we have never been to Durham and we do not know anybody in town to come for us. At this time, it was about 11.30PM. We went to the information desk downstairs and were told of a hotel in town that sent their shuttle to pick us at the airport. We finally passed the night at the hotel at our own expense.

Our flight to London from Boston (June 24, 2011) was delayed and missed the connecting flight. We ordered special meals on the flight but AA didn't have the order. The flight only had lunch and with the delay, it was dinner time when we arrived and had to get meals at the airport. They booked us on British Air the next day. We had to take the luggage and go out of the airport. They gave us a coupon for a hotel, shuttle and breakfast.

The last shuttle to the hotel left by the time the flight arrived. We had to take a cab and pay without any pocket money (had to convert dollars to pounds). We also had to buy dinner (kids were hungry).

When we arrived at the hotel, there was a huge line of AA passengers (apparently AA sent several of them to the same hotel without realizing that they didn't have rooms). After standing in line for 1 hour while the hotel tried to contact AA (no one at AA was available to resolve this), we were told that no rooms were available so we stayed in the lobby the whole night. There were elderly passengers and kids, too. We want to be compensated for the utter chaos and confusion and inconvenience. I submitted two complaints and so far no one from AA contacted us.

My 16 year old daughter took a flight all by herself for the first time in April 2011. On her way back they lost her bag. As soon as she arrived in Sacramento, she went straight to the booth; to let them know her bag was missing, and she filed a claim!

After a week of not hearing anything, I called back and they had no record of anything! I had to refile a claim and submit a form which I did on May 1st; the items in the bag are irreplaceable!

Now it is July 27 and we still heard NOTHING from this horrible airline. I called back; just for them to inform me they never received the paper claim! What kind of place is this? Seriously!

What a horrible experience for my daughter! Now I had to resend the claim, and wait another eight weeks! They could care less! This is the WORST airline ever!

I'm very nervous about American Airlines. I'm brazilian and I went from Orlando to New York, and they lost my baggage. I am in New York and I payed a lot to be here and I can't have fun. My bag had some clothes of my family and all the things I bought in this trip (Miami and Orlando).

I saved a lot of money to afford it. I tried to call many times and when I checked in the computer, I didn't have any answers. PLEASE return my baggage now or at least answer me!

The attendant for American Airlines would not let us access security @ Boston Logan. Initially he said we had too many carry ons. After I pointed out that there were the alloted amount per passenger he said my children's carry ons were too big & had to be checked in. He referred me to the desk I had just left to check in my own bag. The very rude manager there claimed that if my children didn't check their bags the airline would be fined $1k for each bag & therefore I would have to check them. She acknowledged they were carryon size bags, however, I MUST check them.

She refused any assistance in the cost nor did she offer any apology. She wouldn't discuss the issue further as there was a long line, only citing she had to put agents at security because of the hefty fines. These bags are carry on size bags. I have never had a problem carrying them on anywhere else, including Tulsa, where my children carried them on. What was more frustrating was to go through Boston airport & see so many other people, with IDENTICAL luggage, not checked in. Then to get to the gate and for the attendent to offer to check in bags for FREE! I had to pay an additional $50 to check 2 bags after already having checked 1.

The bags were not overstuffed or even expanded as others I saw. I plan to fly again, however, after paying higher airfare than Southwest & to check bags, maybe I should avoid American Airlines. I spent $1800 on 3 coach tickets only to have to spend $100 more for luggage.

This is a complaint regarding the processing of refund by American Airlines on a cancelled refundable international ticket (which was cancelled well before the day of flight). On 8/10/10, I bought a round trip e-ticket from DTW to CCJ for 12/28/10 from the travel agency Orbitz. On 10/21/10, because of some issue in a between flight, they changed the ticket to a paper ticket which I never received. In December, around two weeks before my flight, I cancelled the ticket by calling the travel agency who told me that I will receive the refund in three months time.

After 3 months, in March, I called both Orbitz and American Airlines. The American Airlines agent asked me to go to the DTW airport and collect the refund. At the airport, an American airlines staff gave me a "Lost Ticket Application", and asked me to send it to the refunds office at El Paso, Texas; and I did that. On April 17th, the online status of my refund application changed to "processed refunds". Upon inquiry with customer care, they told me that it will get credited to my account, which didn't happen until now. On 05/10/2011, I sent a complaint to the customer care office of American Airlines. On 05/19/2011, they asked me to send another request to the American Airlines office at Fort Worth, Texas (which is under process now). On 05/31/2011, customer care told me that they will process the refund in 6-8 weeks. Its been 4 weeks now. I have no idea what's happening.

On April 13, 2011 I booked a flight for my entire family from Oklahoma City to Orlando for Friday, May 27th. 24 hours from my scheduled departure of 7:05 AM I received a phone call from an American Airlines computer stating that my flight had been canceled. After holding for over 40 minutes someone from customer service answered and informed me that my flight was canceled and that American Airlines would be processing a refund in a few days for the amount of my tickets.

I inquired about rescheduling for another flight and was immediately told there was nothing available. I inquired about partner airlinesagain nothing. After asking for a supervisor I was finally transferred and again nothing was available and neither representative took any time to try to look for any accommodations for me. I then called the various airlines myself and found flights from Southwest Airlines.

On 3-18-2011 I was traveling with 5 high school students. As we checked in to the Detroit Airport Douglas charged me $135 for all five bags. Realizing that my efforts to be efficient cost me $10 more - we choose to cancel the transaction and each pay for our own bags. I then paid $25 x 3 for my 3 bags. Douglas (issue agent DTW 45Z) at the ticket counter seemed to go through the motions of reimbursing my $135 but he never completed it as my debit card bank statement proves.

As it stands I paid over $210 for 3 bags on March 18, 20011 at the Detroit Airport. AA has offered little in the way of corresponding and is not effcient. Douglas credited me for one of the $25 baggage charges not the $135 I wanted reversed when I realized the punitive charges. It's quite interesting that AA wants paid at the moment of a reservation but simply cannot issue a refund without sending the customer on a very long goose chase. See below. I have made many attempts.

I fly regularly and never have my bag pulled for being too large for a carryon. It's a TravelPro carry on and many regular fliers use this very bag as a carry on. Delta has pulled it at the gate because they are notoriously short on overhead space on their flights from SFO, but I've never had a problem on United, etc., and never been charge.

So I was shocked to see American, at the security gate, turn me and at least 5 others away because of bags that were "too large" for carry on. It's called FRAUD and anyone who has had this happen needs to file a compliant with the Consumer Protection, http://airconsumer.ost.dot.gov/. Many do not know that if you have a legally compliant sized bag, you DO NOT have to pay to have it checked. They need to allow you one carry on, or check it without a fee. I have reported this, and it needs to stop at SFO. They are obviously earning a lot of extra money and are not following the same rules as other airlines. They aren't following the law.

Anyway we were late getting into Dallas and my next flight was bording in a different Termonal We had only minutes to make it and I being handicapped had a skycap pick me up with a wheel chair and he ran it boarded a light rail train and ran again Well I made it But my bag didnt Was told in Chattanooga to buy things I neeeded and to send American The reciept

Well I did that and next day My bag arrived Torn and its contents in the pouch were they torn was gone a $100 bible that was going to be a birthday gift for my mom who is 88 yrs old and her health is failing her and will not have any more birthdays I am sorry to say

I purchased two tickets on 07.05.10 for travel with American Airlines on 11.24.10. Due to a corporate relocation on 10.05.2010, I had to cancel this personal family trip. I was told clearly that day by an AA employee at reservations that if I re-booked by July 5, 2011 the credit would be valid. I made note of this with a reminder to book by that date. When I tried to re-book on May 31, 2011 for travel in November 2011 I was told that I have to actually travel with that credit before July 5th. Not book, which is not possible.

As a loyal customer to AA, I was disappointed by the two varied reports on the policy by the disrespectful, curt response I received from the Platinum reservation desk, and by the thought that I will loss over the $1500 credit due to an employee's incorrect interpretation of the policy. I requested an exception to extend the credit if purchased by July 5th as planned as was promptly denied via form email from customer relations. No discussion or consideration. In 2010 I spent over 20k in air travel and flew with AA nearly exclusively. Had I known to use the credit early, I wouldn't have saved it to recreate the family vacation missed in 2010.

The simple extension of credit and being treated respectfully is all it would have taken to retain my business--a mutually beneficial action for both AA and me. Now it's time to select a new air partner - which isn't ideal for either of us. AA had an opportunity to do what's right for a loyal consumer and completely missed it. So sad. I lost $1500 due to variance in AA employees' view of ticket credit policy. Lost notable hours and endured stress from disrespectful telephone and online support.

My boyfriend who is a firefighter ordered a flight from Toronto to Texas, and booked it a month in advance only to wake up and to find out the flight from American Airlines was cancelled due to hail damage to the plane. We've never heard of hail damage to the plane before, but okay, we both believed them and went along with it.

Not only was she rude, and rushed us, she totally forgot to confirm the new flight and to send the confirmation.

Secondly, she wouldn't budge in accommodating him to make his specified time in Texas, nor would she budge in providing him an incentive for AA's and her own lack of providing true customer service and their "not a care in the world" attitude.

The next morning I drove him to the airport to find out that his flight was delayed! He once again asked him how they could accommodate his flight partner and others, while they can't move even one of their lazy fingers to accommodate him. Once again, they're so useless, they couldn't do anything else. They finally got him transferred to a flight by Air Canada, which caused him to take a 1 hour and 45 min taxi ride from the airport to his destination. At least, they could have compensated him for the taxi ride!

American Airlines better get their act together, or else they're just waiting for a bad press release to happen and for them to start losing customers.

Firefighters are here to save lives and this is how they are treated. American Airlines sales reps and service is of poor quality. The Sales rep lady was disrespectful, rude, and lazy! American Airlines are money grabbers and are too lazy to compensate their passengers for their mistakes and problems.

We are very disappointed, frustrated, and angry with this airline. Never again will any of my family or friends be traveling via American Airlines. Word has already spread!

I purchased a vacation package from American Airlines and the hotel representation was pure fraud. The hotel claimed that it was a 4-star yet it was below a 1 or a 2 star hotel. The food was horrible. The flies had a feast each day on the food. I tried getting American Airlines to relocate to me to a better hotel but they requested that I pay the full price again and then get a refund for the remaining days once we were back in the States. I was not happy and the management at American Airlines sucks. No wonder that their stock is $5.00 a share. They need to go out of business because they will certainly screw you when you book a package with them.

I ordered tickets in May for a flight in November, at the time my mother wanted to go. Approximately 1 week later, she informed me that she had changed her mind. I called American Airlines to see if I could take my aunt instead. I was told no and that the ticket is nontransferable. I then said, ok then I have purchased 2 seats and I should have plenty of room to seat (2 seats). I was then told that they could resell her seat if she was a no-show. This seems inappropriate to me. I feel the only proper solution would be to allow my aunt to go instead, after all I purchased a ticket and she is a customer.

I came in on Flight AA268 from SeaTac airport in WA State to JFK Airport in NY on May 9, 2011. I had checked in two bags (One medium sized suitcase and a large duffel bag). I had used both on various previous flights with no issues. When I reclaimed my bags at Baggage Claim, my duffel bag (one that my boyfriend gave me for Christmas-an expensive Tommy Hilfiger brand) was completely ripped open from handle to bottom of bag about a foot long rip). My Suitcase was bashed in so badly, that the handle no longer pulled out and I was not able to pull it along without the aid of a cart.

When I returned home to unpack, an extremely expensive hair product I had purchased was crushed despite the rolls of bubble wrap I used to secure it. The employees at American Airlines must have been extraordinarily rough in handling the bags because I have traveled with this product before and never had this happen. I understand that airlines are not liable for damaged items inside the suitcase, but this is just an overly gross and careless handling of people's things.

I'm writing to inform you of the journey that my new husband and I recently embarked on with American Airlines. We were married on April 16th and have been planning and looking forward to our honeymoon trip to Jamaica for some much needed relaxation. We arrived at St. Louis International Lambert on the evening of April 22nd for a 7 PM flight to Dallas the night Lambert was struck by the tornado.

We had the very unfortunate luck of being on the plane, waiting to back away from the C8 gate, when the tornado struck our plane, in addition to bags, debris, a large metal bag carrier, and anything else that the wind picked up at the time. After a few terrifying moments, we were emergency evacuated from the plane and told to leave our bags behind. Upon re-entering the airport, we couldn't believe the devastation in the terminal: the water, the broken glass, the stunned adults roaming around. It's amazing that nobody was hurt and I thank God that it wasn't worse.

After being released from the airport, we firmly believed, and were told by several AA officials, that all of our bags would meet us at our final destination, so we redirected our flight, packed a small backpack for a change of clothes, rented a car and drove through the night to Memphis for a new route. Once we were in Jamaica, we were told yet again by AA officials that our bags would come shortly and called twice a day to confirm. Every time we called, they told us our three bags were arriving on the next flight. Our check-in bag finally did arrive. The night before we left at 9 PM we had enough time to have to pay to check it again and we eventually found out that our carry-on bags never left St. Louis so we ended up picking them up on our way back through. Since we were told that our bags would show up, we never bought new clothes, and ended up missing out on quite a bit of our trip: all of the restaurants we hoped to attend had dress codes; we eventually ended up purchasing swim suits on the third day, no tennis shoes; my husband ended up getting burnt because his medicated suntan lotion was in our suitcase; no bath product, no hair product, no makeup. Needless to say, we were ready to come home by the end of it.

In addition to all of this, we paid an additional $250 for a rental car to Memphis and we were unable to receive a refund for the $120 hotel room for our pre-booked overnight stay in Dallas. I know this is a sob story, and I don't expect a full refund for any of the items above. The reason I'm writing you this letter is because the one vacation that we will remember the rest of our lives turned out to be the worst experience in my life. We'd love to plan a honeymoon redo, but, like most newlyweds, spent a significant amount of money on this trip, in hopes of the "trip of a lifetime".

Both my husband and I are AAdvantage Members. I've been a member since 2006, and he's been a member for quite a bit longer than I; we both travel a lot for work. American has always been my preferred airline for travel, but the way that this natural disaster was handled has left me questioning my choices. Is there anything you can do to help restore our faith in American Airlines?

I went to cancel a person's flight within our group. I was advised that since there was a schedule change, I could then reuse the ticket from the date I cancel. I then called later and a representative could not locate this person's ticket and I thought all was well. I then found my record locator and called back and there was his reservation. I advised this representative of what has transpired, only to learn they will not give me a year to use ticket from the date of cancellation but a year from date of purchase. I advised them of my runarounds with American and they said they could do nothing.

I bought a round-trip ticket from Los Angeles to Alicante, Spain, two months ago. Just got an email on April 8th, that they had changed my itinerary. It's a very long way, I travel to Spain once a year and choose my ticket flights as carefully as I can to avoid long wait times between flight. Accordingly, since I arrive in Madrid at 9:50 am, I chose a flight from Iberia (a sister airline to American) leaving Madrid at 11:45am. My new departure, which I was very upset about, now leaves Madrid at 4pm! So I will be stuck in the airport for almost 8 hours, to get on a one hour flight! Plus, once I arrive in Alicante, I have a two hour drive to my destination. When I called to change it back, they said the flight from Iberia was canceled and only one other flight was scheduled for that day. I asked if they could put me on another airline, they said sorry, no.

You can cancel your whole reservation if you like, or take this. Needless to say this didn't make me happy, especially since to fly another airline would cost me a lot more money at this late date and they know it. To make matters worse, my boyfriend is arriving a week later than I will, and they also changed his ticket. But they put him on a Vueling flight that leaves Madrid at 11:40am! So I called back and asked to be put on that flight as well, only a week earlier and they said, "No, you've confirmed the new itinerary so if we could change you, we'd have to charge you penalties, and fees!"

I need to charge them! Is there a rule anywhere that protects the consumer against airlines that can change your schedule when you've already paid, and that put you at a huge disadvantage? I need any kind of help I can get on this one. I'm so angry about it! Thanks.

My wife was scheduled on flight #554 that was to depart from the San Francisco airport at 2:40 PM on 04-15-11. The flight did not actually depart from there until after 5:00 P.M. because of gates being switched. Now, here is the part that I don't understand. It had to have been known when the flight left the San Francisco airport that some of the passengers, who had connecting flights, would not be able to be on them (my wife, Kelly **, was supposed to connect to flight # 4175 to Des Moines, Iowa departing at 8:40 P.M from Chicago). I think it is dishonest to have people board your aircraft, without being told important details, like not being to get home for another day.

This specially applies when that person is supposed to report for work the next day. If my wife had been told the truth about the flight status, she would, at least have the opportunity to get another flight, from another airline. Why should she lose income from her employment, and also have to spend more money to get a place to sleep for another night, when it was completely out of her control?

But in reality, it wasn't out of your control to let them know they wouldn't be getting on their connecting flights. I realize this is probably falling on deaf ears, because I have come to understand that when it comes to business it's more about the money, and less about the people nowadays. I would appreciate a response by mail in this matter. Thanks

You have charged more than double for a reservation change in a way that does not garner kind feelings for your organization, and I am requiring a prompt refund in order to restore your reputation.

My grandson was born to our daughter Catherine, seriously premature, in the San Diego area on December 15, 2010. He hovered on the edge of death for six weeks before dying on January 26. At the time, when he was near death, my other daughter, Dr. Susan **, Virginia Beach, VA, booked flights for her and I to go to San Diego to be there on the 27th. However, we were not in time as the baby died just as we started our trip. The trip was booked through Travelocity as a round trip for both of us.

Dr. Susan ** followed her original return itinerary, but as mother to the dead baby's grieving mom, I was asked to stay and prepare for the cremation and funeral on Friday, February 4. My flight back to Norfolk was to be on the 5th. Susan had to pay you $175 to change my flight reservation. I was again charged an additional $150 at check-in, so as to be allowed to board the flight home.

Your preoccupation with squeezing as much money as possible from other people's tragedy does not engender warm, fuzzy feelings, and I suggest you send me a check for $150, and one to Dr. Susan ** for the unconscionable $175 fee she paid for me as well. Your reputation is at stake!

Dec 1st 2010, my mom, aunt and I were taking a trip from Las Vegas to Rome, Italy. When we checked in at LAS and gave the paperwork to the girl at check in, she gave a funny look and called on others to see our destination. They all were acting strange. When handed our travel docs, there was no boarding passes from Heathrow to Rome. I thought this was strange as I am a former flight attendant and told my mom it's weird that there were no boarding passes for London. When we arrived at DFW to change planes, there was a sign up stating that Gatwick, a short distance from Heathrow, was closed. I was assured by the gate agent everything was ok at Heathrow. Well, when arrived, the airport was closed. There were lines to be rebooked that lasted 6 hours long. Finally, when we arrived at the hotel in London for the night, the desk clerk informed us that the airport had been like this for days. Some people had to sleep in the lobby the night before.

Once we finally arrived at Rome, a day and half late of what was supposed to be 3 days in Rome before going to our cruise, we had to still pay for the hotel night missed and for the tours that we missed. Additionally, some of our baggage never made it to Rome. It was stuck in London. It took 6 days for it to finally arrive. My mother's baggage was damaged when it arrived but at least it was there. The cruise ship delivered to us the missing luggage in Barcelona.

American Airlines knew ahead of time that there were problems when we checked in at Las Vegas. They could have rerouted us through Miami to Rome or at very least gave us a heads up so we could make alternate arrangements and made cancellations. We didn't get to see half of what we wanted to. What we did see was very rushed due to the time limitations as we had to meet up with the cruise ship. All I've asked for in return from AA is just a refund of air miles used to take this trip so we can go back and see all the sites that we missed.

On July 18, 2010, my wife and I booked a two-week trip to Manzanillo, Mexico through American Advantage Program. I never received a confirmation, and on December 13, 2010, I called to get an email confirmation. The agent confirmed my email address that was on file, but they had an extra digit she said that they had my wrong email address. I was stunned since I have been dealing with AA for nearly 18 years! We reviewed our itinerary repeating departure from Savannah through Miami through Mexico City and arrival at Manzanillo and return. Not one word was mentioned to me that Mexicana was out of business!

On January 9, 2011 at approximately 11:15 am, I called AA to arrange for email pre-boarding passes whereupon the agent informed me that Mexicana was out of business I was flabbergasted and told him that I couldn't believe it and he said to me, "It was all over the papers and the news. Didn't you read it?" Well, no, I hadn't nor had AA notified me as Mexicana was a partner airline! This was a totally inappropriate response whereupon I asked to speak to a supervisor.

It is now 1:04 pm, nearly 2 hours later, and we finally resolved our travel plans going through many cities, trying to work out our 2-week trip which had been pre-paid and hotels prepaid for on each end of our flights through Miami. Needless to say, this was 2 hours that I did not need to waste on the day before out trip due to AA's negligence in having my "wrong" email address and not addressing the issue in December when I spoke to an AA representative twice. In addition to the 2 hours lost today on the phone restructuring our flights, we have to pay out-of-pocket to get from Puerto Vallart to Manzanillo upon our arrival in Mexico. We originally had direct flights into Manzanillo. Supervisor Lanis ** said she could not do anything about getting us into Manzanillo. All we heard was "I'm sorry" many times.

For our trouble and for added expense, we asked to be placed in first class and were met with incredulence as to even have requested it, like it was the crown jewels. It seems that American Airlines really does not understand the concept of customer service and responsibility for their commitments. That's all we were asking for is to get to our original destination and return. I have heard many complaints about American Airlines and we are now understanding why this is so. We are totally frustrated and disgusted with the way things are handled lately.

Three months ago, I purchased a ticket to fly from Denver to Costa Rica. I planned on traveling with my 4-month old baby, but since he was going to travel on my lap and didn't need a ticket, I didn't even mention it. Days later, I went back to their website to get information on traveling with infants, and found out that I had to contact them and pay a fee for my baby. When I called, I was told that I had to pay a percentage of the price of the adult ticket plus taxes and airport fees for my baby to travel on my lap!

Even though I was shocked about it, I ended up paying over the phone because I had no other choice. I asked for a receipt or payment confirmation and I was told by the agent in a very rude way that they couldn't send a receipt because my baby was not getting a ticket or using a seat. She promised that it already showed in their system that the payment was complete, so I shouldn't worry.

I got to the airport to check in for my flight and the lady at the AA counter told me that I had to pay for my baby to travel. I told her that I already paid, and the rest of the story. In a very rude way, she told me, "The system doesn't show you've payed for him. If you don't pay now, you won't be able to fly, it's that simple!" I was really frustrated and as I tried to check my email from my phone to show her that my son's information was already in the system, she said, "I can't wait for that. There are other passengers that I need to take care of. I can't help you anymore. Your choices are either you pay, or he doesn't fly!"

Frustrated enough, but worried about missing my flight, I ended up paying again because I was not going to put up with her attitude. Also, I was not willing to lose my flight just because of her stupidity. I'm away from home and I can't contact the bank from here, but as soon as I go back, I'll check my statements hoping to prove that I paid twice for my baby to travel on my lap and start the nightmare of trying to get a refund.

I tried to tell this agent at the counter that the only way they had all my baby's information in the system is because I paid. Otherwise, they wouldn't even know I was traveling with a baby until the day of my flight. Mistakes can happen, but the way they treated me is totally unacceptable. I'm a frequent flier with them, but I'm not traveling with American Airlines anymore. Even though their price ticket was better at first, I ended up paying a lot more because they double charged me for an infant traveling on my lap!

AA also lost my luggage on my flight from Brazil to Los Angeles. The customer service is awful. I talked to 4 different people and each one gave me a different situation about my bags which I still don't have. Even though I heard many complaints about AA before, I still got their service. Please, don't make the same mistake as mine; otherwise, it will happen to you sooner or later. AA just doesn't care about its customers at all.

This airline cost me over 700.00 dollars in travel fees trying to reach my destination, hotels, meals, lost wages of vacation time and personal hygiene. What made it even worse is sometimes they help and sometimes they don't. Their excuse was they overbooked the flights, which is not my fault and I should not have been treated with the harsh and lack of concern with what I paid my hard-earned money.

I had to check my bags for a flight from Chicago to Hartford in June. When I returned home, I found that my bag had been opened and a number of items removed. I immediately called American Airlines, and started the claims process. They did not send me the proper claims forms for over a month, but I filled them out and returned them immediately upon receiving them.

Today I received a letter denying my claim for lost items because they hadn't received the claim forms within a month of my date of travel. That's right, the claim forms they didn't bother to send to me until after their deadline. What a scam! It makes it very easy to deny a claim after a set deadline when you make it impossible for the customer to actually meet that deadline by not providing them with the forms.

In July of this year, our flight out of Detroit was slightly delayed due to a storm. We left a few minutes late, made some time up in air and landed nearly on time. However, there was no gate available in Dallas and we had to wait on the plane for about 30 minutes. We were told no worries, our flights were being held. When we arrived at the gate, there was a line of about 50 people and we were told by the attendant that our flight was told to leave early and there were no more flights out.

Also that she was leaving soon for the day and we had to go to another gate to get rebooked. We stood in line for over an hour. There was one attendant to take care of all these folks. We finally got rebooked to reach our destination but were told that there were no overnight accommodations and we would have to sleep on a cot. On cots, really? With a senior and two small children?

The next morning, they rebooked us twice because flights we were scheduled on weren't going to leave the ground due to mechanical issues. At this point, we had been in Dallas airport for over 16 hours with only their airport junk food to eat and no vouchers. I noticed a supervisor and was finally able to get my father to speak to her. Noticing the multiple attempts to get us to our destination were unsuccessful, she rebooked us on an oversold flight with priority booking. We ran to the next gate. Only to have them board the entire flight and not hear our names called. At this point, I was scared and in tears . It was looking like a second night in Dallas airport due to an airline with poor planes and poor customer care.

I later wrote AA about this experience and was told better luck next time. I wrote them again to express my feelings about their lack of customer care and was told, "We have received your most recent email and want to take this additional opportunity to apologize, once again, for your and your family's interrupted travel. I can understand your continued disappointment. After review and at the risk of disappointing you further, our position remains unchanged. I am sorry.

Still, your comments enable us to understand things from our customers' perspective. It would be a privilege to welcome you aboard soon." Of course, I have no intention of ever flying American Airlines again, neither do my family members nor do our businesses! It's not about the delay, it's about the complete lack of customer care, both during the experience and after! American Airlines simply does not care about their advantage or frequent flying customers or any other customer for that matter!

I am deeply disturbed by my most recent with AA reservation service. On Thursday Dec 9th, my uncle found my aunt dead at her home in Houston, TX. Immediately, my mom was alerted about the passing of her sister. My mother lives in Tegucigalpa, Honduras and needed to get to Houston. I instantly called the airlines inquiring about bereavement fares. My mom, the eldest of five children and the a widowed mother of seven children, simply had to get to be with her family in Houston. Given it was a death in the home, the police had to come and the medical examiners had to take her body for investigation.

I was on on hold for 38 minutes before an AA rep answered and then was instantly told no bereavement fare would be granted unless I had the funeral home info. I repeated told the lady that no arrangements could be made until the body was released. She said that that wasn't sufficient information and end of conversation. On the passing of a family member, several steps need to take place before a body can be transferred to a funeral home. Therefore, I am deeply disturbed by this policy and treatment of your customers. My aunt was dead and you denied assistance to your customer. False promises are offered on your website because this was an actual passing and you denied to fulfill the promise of a bereavement fare.

On my way to a well-deserved vacation in Mexico, American Airlines ** up my reservation. They lost my bags for 48 hours and on receiving my bags, my suitcase zippers were cut. $400 worth of my things were missing. I filed a complaint as instructed by the baggage claim manager and 3 months later my claim was denied any reimbursement. I will not tell you the huge ordeal it is filing the claim. They make the filing process so ridiculous that people do not bother doing so. Now the manager I spoke to 3 months ago no longer works there and the new manager refuses to call me back.

American Airlines does not care about its customers and I guess stealing from them is just a job perk. I will never fly American Airlines again. For your information, the planes are old, uncomfortable and noisy. They never leave on time. It's a cash/cc service for anything more than pretzels. Domestic bag fees are $25-plus per bag. Need any more reasons?

I lost of countless time calling and writing emails and I lost $400 of stolen property.

I purchased my airfare on September 20, 2010 for a flight leaving Los Angeles flying to St. Louis on November 25, 2010. I was planning on traveling with my dog and checked the conditions and rules to travel with a pet when I purchased the ticket. During the following weeks, I followed all procedures American Airlines had provisioned to allow my pet to fly as a checked pet. When I arrived at the airport, I was told that last week, November 15, they changed their policy and my dog's breed is now on their list of different breeds they will not fly.

I was not given any notification prior to my flight, and I was left stranded at the airport with no alternatives to fly to my parents out for Thanksgiving! When it was clear I was stranded at the airport, they put no effort in attempting to find a way back home after I asked for assistance! I got a refund for my tickets only to be told that I would have to pay four times as much for a holiday, same-day rate on another airline if I would like to see my family that weekend.

After asking to speak to a manager, I was informed that she would not even come out and is planning on doing anything to help. Now, after complaining through their e-mail system, I was told I would be given a response within 72 hours. They have not delivered on that promise either. $500 and 50000 United Miles for transportation back home, dinner, car parking, pet fee, co-pay and airfare with United.

Today 11/19/2010 at 11:00, I called the above airline to inquire information because I need to transfer my family and my dogs from PR to Orlando. I called before purchasing the tickets to be sure about the dogs (one Labrador and two pit bulls) being able to travel. I explained about the breed and sizes of the dogs to see if they would be accepted. The employee that gave me the information told me that there is no problem with the dogs to travel, then told me that after I purchase the tickets for my family, I had to call back them to reserve space for the dogs. So I purchased the tickets and then called back to make the dogs transaction. To my surprise, this other employee told me that those breeds are not allow to travel with them. I argued that minutes before I purchased the tickets they gave me another information, the person told me that that policy (about dog's breed) was in their web page, and in fact after that I searched and found it.

I made decisions and spent a lot of money based in the information I received in the first called. In fact, after that, my wife called again the company ** and pretend to be a new customer and for my surprise again, they gave her the same information that the dogs are permitted. The name of the employee is Eri ** and the space for each dog is $150. I would like that you call by yourself and ask for the same situation to confirm my complain.

Now by the false statements and strategy of that company, it cost me $10,638 approximately without counting the stress that these whole situation is causing me and my family. I want to clarify that those dogs are permitted by law in PR and Orlando, in fact I traveled with them last year with the same co. without any problem. I will appreciate all the help you can bring me in this matter.

On 16 Nov 2010, I boarded flight 648 from San Juan to JFK with a roller board bag 22 inches from Travel Pro which is listed as a carry on and accepted by every other carrier (including American at LGA). Was traveling with a colleague who was seated in business and who had a small computer bag with him. The gate attendant insisted that I check my bag but not before telling me that had I been seated in business, I could have taken the bag on board.

My colleague offered to carry it on for me and the gate attendant insisted that he could not do it as it was my bag and I was seated in coach. Supervisor Robert ** hear the attendant tell me this and after speaking with the employee told me that if I was in business, I could carry the bag on. This is discrimination against coach passengers at the gate. If it does not fit in coach (the bins are exactly the same size), then it should not fit in business. Period.

I used the Avis offer that AA sells at your website (save up to 35% with every Avis rental, plus earn up to 3000 bonus miles, using American Airlines Avis Worldwide Discount (AWD) number ** and the coupon number **). And I made a reservation at AVIS. Now Avis and AA are refusing to give me the discount that they offered me! I'm trying to solve this problem with both, but no one cares!

The lowlifes charged me $20 for calling the customer service center. There was nothing on the prompts, and the CSR never informed me I would be charged. I will never ever fly their airline again. I just want to spread the word. Any airline but theirs!

I was forced to check at the counter for a flight to Chicago because the curbside person would not take my money but only a credit card which I did not want to use. The line inside was short but took awhile because the counter people didn't seem to want to help people. After a wait, I finally checked in. My baggage was ticketed and taken by the counter person. Then the counter person noticed he had misidentified me and that I was a coach person and not the first class passenger with a similar name. He then ripped the baggage ticket off my luggage and told me I was a few minutes late and it is too late to check my luggage. I was not allowed to check my baggage into a later flight and ended up missing my flight entirely. I did not make my flight and I was forced to cancel my vacation. I will never attempt to fly with this airline again because of their fluctuating rules and rudeness.

I purchased a first class seat on American Airlines three months prior to travel. I was bumped to coach class after the flight was canceled. American Airlines stated this was a "coach fare for possible upgrade". Sorry, not when it's listed as a first class fare on their website, purchased for $1100 three months out with the route being Dallas to NY.

Refused to honor low fare guarantee after 3 assurances that they would. I am writing concerning the recent purchase made on AA.com for travel to Chicago from Phoenix. I found the $365 airfare on www.** and a $420 fare for the same price on AA.com. I had questions on the terms and conditions, so I called the 1** number.

I spoke with 2 American Airlines representatives about the 2 airfares and the low fare guarantee. I was assured by both employees (the woman who answered the phone and the gentlemen who she transferred me to) that the terms of the low fare guarantee were met. It was an U.S. point-of-sale travel web site and it was an Eligible Carrier.

It was found online for the exact same Eligible Carrier flight(s), itinerary (including flight number(s)), date(s) and cabin and with same fare rules and restrictions and available for purchase on the same calendar day as the original AA.com online purchase. The gentleman assured me that I had to buy the ticket first and then the price "would be adjusted within 24 hours. "I asked specifically about the website ** and I was told that since there was no membership fee, club fee or other membership requirement, that it was a valid website and a valid published fare.

The qualification was that my daughter is a student, which every person her age in high school is. The fare was published and easily found. Your argument that is was an unpublished fare is not valid. Intee and she was also assured by a third American Airlines Employee that the low fare conditions were also being met. I feel that we acted in good faith on the assurance of three American Airline Employees that the $365 airfare would be honored by your low fare guarantee. I am respectfully writing to ask that you honor this guarantee and refund $55 per ticket ($110) and a promotional coupon of $100.00 be issued.

To begin with, we are traveling from Mexico and arrived to our destination (San Francisco). One of my suitcase never arrived. 5 days later, my luggage is in my front door. I never got a phone call. My daughter's purse is gone. Her game station is gone. My clothes smell like mildew and I still haven't heard from anyone. Crazy, huh?

I canceled a flight and rebooked it with Delta. Because all information was not complete, the Delta agent had problems with the ticket and caused a large delay getting on the flight. I would think at the least we would get something for the problems faced like free miles, drinks, discount upgrades or something. I had an excessive stress from extra time in line and uncertainty of ticket acquisition.

I had been planning a surprise birthday party for my mom for 6 months. The surprise was that all of her children and grandchildren would be at this party without her knowing we were coming. My husband, son and I were scheduled out of Richmond Virginia on American Airlines at 7am on October 8th. We arrived at the airport to check in on time and were greeted by a gentleman that said he would check us in outside so we didn't have to wait in line.

After about ten minutes, he tells us he is unable to check us in from that station and said we would have to get back in line. At this point, the line had gotten longer and our window was getting shorter. Finally, after another 25 minutes in line, we checked our bags and asked the gentleman at the counter to call the gate to tell them we were on our way up. He said we had plenty of time, not to worry. We finally get past security and run to the gate to board the plane.

There is an electronic board on the wall that says to be there 10 minutes prior to departure. We were there 15 minutes prior to departure but the lady at the gate stopped us and said there weren't enough seats on the plane for us. Apparently, they had overbooked the flight by three seats and gave them to the three people in front of us. There were no apologies, and no options but to go on standby for the next flight. So we go on standby for the next flight which we find out is also overbooked by 3 seats.

We were not able to get on that flight either, along with two others who had boarding passes for that flight and weren't able to get on. At this point, there are about 7 people on standby. The AA representative at the gate tells us that the earliest they can get us to Boise is at 4:45 on Saturday. The party is at 1pm on Saturday and this just wasn't an option.

After a fight with the supervisor, my husband was finally able to get me alone on a flight that would get me there two hours before the party. My son and husband were told they couldn't get there until Sunday. Unfortunately, they would have had to turn around and fly right back, as it was a long weekend for them. They were not able to attend the party. We called the airport in Boise since they received our bags the day we were supposed to arrive and asked them to send my husband's bag back to Richmond, but to keep mine there since I would be in the next day.

When I finally got to the Boise airport to get my bag, I was told it wasn't there and there was no way to find it, even with two tags with my name email address, and phone number on them. Finally, another woman came into the office and said she sent my bag back to Richmond. She had no explanation as to why she did this and even remembers us calling to say not to send mine back. I checked in separately from my husband so only my name was on the bag. They had to fly my bag back to Boise and I got it Sunday morning.

After all of this, my husband goes in to pick up his bag and to talk to someone about a refund on his and my son's tickets, only to be told that he could not get a refund because they were paper tickets. What does this matter? I'd like to know.

Needless to say, we are out $700. My husband and son were the only ones not at my mom's party and there was no apology from anyone at American Airlines. How do they justify overbooking the flights and then not offer any compensation for the three people with boarding passes that show up last? We were there on time, had tickets with assigned seats and were not allowed to board the aircraft. We are still fighting for a refund. They tried to offer a voucher in lieu of a refund but I would rather walk the 2,800 miles than fly with them again. There should be laws against overbooking and this airline should not be allowed to have such dirty business practices.

On Sunday, October 2nd, I ordered four roundtrip tickets from Boston to Chicago for myself and three friends on American Airlines website. Upon making the credit card payment, the passenger names appeared as I had entered them. At that time, I realized that I gave one of my friends my last name instead of their own. I clicked on the edit button attempting to change the mistake only to find that I was unable to make any correction. Despite the fact that all of the information had been entered online less than five minutes prior, once the credit card payment went through, nothing could be changed.

I searched for the number from their contact us list and put it in my cellphone intending to call. I called ten days later. Our flights were booked for the 22nd of October. I called on the 12th to correct the error.

Originally, American Airlines was going to charge me a $150 fee to make the correction. I complained and they lowered it to $75. I paid it because otherwise my friend can't travel. Customer Service suggested that I had been grossly negligent in not seeing and correcting the error prior to payment. However, upon returning to the website and entering John ** into the system, I found at no time does a passenger list of names appear on the screen unless a user were to navigate away from the page to view details. The only time the list appears is after payment has been made and then no editing can take place by the user.

I was originally told a $150 fee would be charged, however this was dropped to $75.

My name is Nada ** and I was traveling from London to New York on July 25th. Inside Heathrow airport, the American Airlines opened the door for all the flights at the same time. Can you imagine so after 15 minutes all the passengers that are traveling on the American airlines even if their flight was after 6 and maybe 9 hours are standing in front of me, and my flight was after 40 minutes. Second, when I arrived to New York with my family and that would be me, my wife, my daughter and my son, they told us that the bags was left behind at Heathrow airport London and it will arrive tonight.

They lost four bags and one of them was my father's and it contains his personal medicine, all of it. And he is an osteoporosis patient and he can't miss a pill and we can't buy the medicine from the pharmacy because they need a prescription, and they sent us the bags after 4 days. No cloth at all, no medicine, nothing. And when we went to a doctor he said that stopping the pills for four days that really was a disaster and it really affected my father's health and until now, he is still recovering from this mistake.

We traveled to Aruba Dec 27, 2009. Yes, it's 10 months later and still cannot resolve. Upon reaching Aruba from Miami, we had no luggage for over a day, causing us to purchase clothing and personal care. Receipts were sent in along with the claim form filed with American when we arrived in Aruba. We have been advised that American was the one who had our luggage to the final destination and should reimburse us for the finances we incurred for not having our luggage. ** keeps sending me letters that they are sorry they cannot find my luggage. The point is, it is not still lost; it was lost a day while we were on our way to Aruba. We're here 10 months later and American still does not settle up.

I am a valued customer at K-Mart, and I am writing to express my complaint regarding receipt no.042109171007134822. I consider myself a layaway queen. I was excited when this location decided to start layaways, due to the declining economy. A commercial aired and stated that Kmart will help in assisting family's with the layaway program. I thought this was great. I normal go to the Kmart 4201 N. Harlem Avenue, Norridge IL. I never had any problems with them. Because of the commercial and its closer I decided to start using the Kmart closer to me to use the one located at 1155 E Oakton, Desplaines IL.

The problem I am having with this location they have put my merchandise back without any warning, there was one time where I received an automated voice call it was a reminder, and I made a payment, but this last time was the second time, I had my merhandise put back when I was making regualry scheduled payments. This last layaway I came in two days after the due date and it was put back to stock that quickly. The day of the payment I was told. No apology made just that this was odd. I honesty believe that they are deliberately putting back the merchaside to keep the $15.00.

I can understand if no payments were made on this layaway, and my last but its not the case. I wish I had them information from my last layaway that was returned to stock, it was a bunch school clothes for my niece and nephew. If you have a register that can access you can tell I have had several layaway with Kmart, and I make my bi-weekly payment. I would like to remain a valued customer with Kmart but this third cancellation of my layaway I never received my money back from one of the layaway they cancelled. What do you do to keep your customer because this is not normal practices of your policy I never had this problem with the Norridge location. Sincerely trying to give Kmart the benefit of the doubt. Patricia ***** I don't have the other account number but there have been three in total that were cancelled within the day and days after scheduled payment

Even though I preached to several people in the past not to put electronics in their checked suitcase, I did, mostly because I was off-loading extra weight that I did not want to carry on-board. My camera was missing when I got home. I stress to everyone to learn from this! If you zap wrap it at the airport, this may be avoided, but how can you know for sure. You can't trust anyone! Their employees should go through metal detectors as they leave the premises that might help, who knows.

My wife, unable to keep a flight reservation because of newly scheduled chemotherapy for breast cancer, has been told she may not have a refund. It is hard enough to deal with cancer without the arrogance of American Airlines. Is there no remedy?

I filled out the complaint form on aa.com on the fact that my luggage was soaking wet throughout since they left it outside on the tarmac while loading. It was so wet through and through that I had one suit, 3 shirts, 1 sweater and a pair of boots ruined. Papers from work that I had were totally ruined. I had to lay the suitcase outside in the sun to dry it out, we had a heat wave in LA so that helped. I filed the complaint on their website on Thursday and didn't get a response till today, Monday, saying that they didn't intentionally leave my suitcase out in the rain but that their employee had to run for cover. **? They could have covered our suitcases even with paper or plastic to keep the rain from soaking them through. It was a mess.

Due to a communication error within the company, the pilots of my flight from Seattle to Dallas / Ft. Worth arrived almost 2 hours late. All passengers and flight attendants were ready to go but no cockpit crew. Many passengers missed connecting flights in Dallas including myself. I was offered a flight 18 hours later the next day and finally a distress rate of $48 for a Super8 Motel with no transportation. After much debate, and my final offer from American Airlines, I took a flight to Atlanta so I could take a Delta Flight in the morning and be home by 10AM, 12 hours late.

I was stranded in the Atlanta airport overnight and everything was closed. I was cold , hungry, and sleepless. Not one American Airlines employee apologized for my inconvenience or tried to make my situation anything more than the mess it was. No customer care. They do not have the cheapest fares, but they do have baggage fees, food for purchase, and no entertainment on any flight. I do not know how they stay in business and suggest flying another carrier.

When I arrived at the airport, he was telling us that we needed to arrive two hours ahead of our flight. We were on time and he was busy with others that he never bothered to check us in. He was shouting and when I paid for the luggage, I never received any receipts. He did not have a wheelchair waiting for my sister who had requested one due to her kidney problems. He made them rush upstairs while she was trying to walk even though she was in pain due to her kidney problems. They did not speak English well and were confused and frightened and I am worried about if they made it safely to India. I went downstairs to get my receipts, they were reward numbers and I asked him to put the reward numbers on their paperwork. He shouted at me and was very rude. I run a business and would never allow my customers to be treated this way. I use American Airlines often, I am a platinum member and I was very upset with the way we were treated yesterday.

On August 14, 2010, my wife took a flight from Panama City, Republic of Panama going to Killeen, Texas. Upon arrival in Miami, Florida, she changed planes to continue to Dallas Ft Worth, Texas where she was to change planes. In Miami, the flight was continually delayed once for a water leak and once for mechanical problems. Upon arrival in Dallas Ft Worth, Texas she was in a small departing lounge set aside for the regional carrier she was to use to reach Killeen, Texas.

All the delays meant she had missed the scheduled flight and they waited until about midnight to board the Killeen leg. Everyone boarded but my wife was not allowed because of lack of seats. When my wife tried to ask what she had to do now, the American Airline personnel all left the area and refused to assist her. She was now left completely alone, in tears and in danger since she was the only person in the departure area. American Airlines never offered a room, never offered a substitute flight, never offered food, never offered a room and never offered an explanation.

The situation was so desperate for my wife (a 69-year-old woman) that she called our daughter in Killeen and told her what was happening and asking her to call AA to get a solution. My daughter awoke her 7-year-old daughter and 10-year-old son and drove to Dallas Ft Worth to find my wife and rescue her. She found her at 2am. My wife still has the tickets including the unused portion of her flight. I called AA but on the phone they clearly said they are customer service and do not take complaints, and that if I wanted to complain I had to fill out and send an online form and await an answer.

I have the answer and it is listed below. The only reason anyone might consider flying AA is if they want to eliminate an older female from the family. This time we got my wife back and since there will be no next time she is safe for now. Unless you really hate someone you may want to consider this before flying this airline in the future.

"Dear Mrs. **, I am sorry there was a misunderstanding about the fare charged for your recent ticket. In light of your description, we have researched your reservations record. The fare you paid is indeed the accurate amount due for your ticket. I regret too, that your travel plans were disrupted by the delay of flight 1240 from Miami to Dallas/Fort Worth. We recognize how important on time departures and arrivals are to our customers, and we are committed to spending the resources necessary to achieve substantially higher levels of as scheduled departures.

Still, with so many variables affecting our operation, there will be occasions when delays are encountered despite our best efforts. As a gesture of goodwill and to encourage your continued business, we've made arrangements for an eVoucher (see details below) for you to use toward the purchase of a ticket to travel with us again. I have also authorized the refund of the unused segment of your ticket. This credit will appear soon.

I assure you that we will continue to strive to focus on on-time flight departures. When you travel with us again, we will do our best to get you to your destination as scheduled. Sincerely, Stephen R. **/Customer Relations, American Airlines"

We were stranded in Mexico City after Mexicana Airlines went bankrupt. On Sunday August 19, 2010, my family (2 kids and wife) were stranded in Mexico City trying to catch our Mexicana Flight back to Los Angeles. The Mexicana rep told us that American Airlines would honor the tickets and book us on a new flight. The attendant at Mexicana rudely told us that they would book a new flight with American Airlines for Next Thursday September 2, 2010.The Mexicana Airlines rep walked us over to the American Airlines counter to book our new flight for Sunday night.

American Airlines apparently oversold all flights and said nothing was open until Thursday. The American Airlines rep offered us tickets to fly back home on Thursday. The rep mentioned that we are booked for the flight and that we should be at the airport 3 hours in advance to make sure we get our seats. So my family had four American Airlines phantom tickets booked to Dallas Texas then LAX for Thursday September 2. The American Airlines flight was scheduled to do layover at Dallas and then to LAX for our flight back home. However, on Thursday September 2, we arrived at the Mexico City Airport and went straight the American Airlines booth to check in. The American Airlines rep told us that the Mexicana Airline and the American Airlines computer system did not have a record of our new flight bookings.

The American Airlines rep in Mexico City was very rude. She told us that they did not have to honor anything for us. The American Airlines rep told us to go argue with Mexicana Airlines. My family and I were provided 4 American Airlines tickets that were useless. The American Airlines rep told us that the tickets we held were not even stand-by. The American Airlines rep wanted to know how we ended up with these 4 phantom tickets. Supposedly, the tickets we held were not booked from Mexico City to Dallas. The tickets were only booked from Dallas to LAX. I asked the rep how this situation can happen. How can you only book half of the flight? The American Airlines rep said that it was most likely that her colleague made a mistake on the ticket confirmation.

Furthermore, the American Airlines rep said that our tickets were not valid!So we asked the American Airline rep to help us fly back home. We informed the rep that we had a 3-year-old and a 7-year-old kid that needed to fly back home. The kids need to go back to start school immediately. In addition, the American Airline rep said we can be on stand-by if we liked. However, the American Airlines flights were all overbooked and they could not guarantee anything for us. Also, the American Airlines rep told us that some part of the family can fly back to the USA via Miami maybe over the weekend. While the other family members could fly back to the US some time next week to Dallas Texas maybe. The American Airlines rep told us that they would take care of their paying customers first. The left over seats could be shared among the Mexicana Airline refugees.

The American Airline reps walked us to the Mexicana Airlines Section of the Airport and she told us that they had no flight for us this week. The American Airline rep told us that they were doing us a favor by honoring the flights and that we should take whatever they gave us in the future. I argued with the Mexicana Airlines and American Airlines staff for 65 minutes. I vented my frustration at the Mexicana staff and American Airline rep. Finally, I demanded a refund for my tickets. The American Airlines and Mexicana Airlines reps told us that we should have good luck with a refund in a very demeaning tone. I told these people that I would file complaint with the Airport authorities. The American Airline reps snatched the Airline tickets from hand and said that that was their property.

While arguing with the American Airlines rep, a man that was trying to book a flight told us that he has been hearing the same false hope from American Airlines for 2 weeks. The man said that his family has been stuck in Mexico City hearing the same bull crap from these reps. I was so frustrated that I just ended up flying back home via Alaska Airlines. I ended up dishing out $1500 for 4 airline tickets back to Los Angeles. Alaska Airlines was very supportive and they even gave us a break on the extra luggage fees.

I know that the Mexicana Airlines is in a hopeless situation. I do not hope to get my money back any time soon. I just hope that some travel authority is out there watching and taking note of these rude airline reps' abuse and disrespect the paying flying customers.

I expect to be fully compensated for my delayed luggage-I should be reimbursed for the $25 per bag. I expect a letter of apology regarding treatment with ticket agents and stewardess in Dallas. It's too late for the damage suitcase claim but something should be done. American Airlines flight #1807

1) On Thursday, September 2nd, my children, myself, my brother and his family boarded American Airlines flight #1807 from Newark Airport to Dallas Fort Worth. Our seating was fine on this leg. We then boarded American Airlines#1484 from Dallas Forth Worth to San Antonio and this leg of the flight was somewhat of a nightmare due to seating but we worked with it. For some reason, we were not able to book seats, via phone, Expedia.com or the aa.com website and had to book them at check in, where we checked 4 bags 1 per person. We were in the back part of the plane when there were several empty seats (not for sale) where my children and I could have sat. These seats were not an option?

My horror story on Monday, September 6th and still has not ended. American Airlines displayed what appeared to be the worst customer service from check in to today as I am still missing my luggage/baggage. AA#1534 from San Antonio to Dallas-TSA issues and no seat assignment

1) I arrive at the airport around 7am to check in and obtain seating and pay the $25 per bag. My son's bag is ripped from side to side. There is no ticketing agent around for us to file a claim so we move his items into my bag and my other son's bag and have to leave his at a trash can. We checked in and the only seats available are next to the bathroom. We then have to wheel our bags to receive tags and then wheel to TSA to scan and I see a TSA agent going through someones bag 1) She had no gloves on.; 2) She was emptying this person's stuff and dumping it to the side.; 3) She had no stick she was clearly just rifling through this bag.

2) This concerned me regarding my own bags as I'd just left them with another agent. So I stood there for a moment, watched them go on the belt. Another agent walks over towards me and says I can go because my bags just went on the belt. He then looked at the other agent and tells me again to move on. I stood there for a few more moments because I wanted to see if my bags came back off and wondered how my items would be treated.

3) We get to the gate. Everything is fine. Plane leaves on time. We arrived to Gate A in Dallas and have to get to Gate D and we have no seats assignments because we were not assigned anything in San Antonio AA#558 Dallas to Newark-Ticket Agent, Seat Assignments, Delayed/Lost Luggage.

We arrived at our gate and have 25minutes to get our seat assignments, use the bathroom, grab food, etc. As soon as I walk up to the counter, there are two ticket agents. I begin to say my name and the man cuts me off and says you must be Scott/Jenkins. I said yes. So he says she can help you and begins typing while a line behind me forms. He never asked to assist anyone else. The woman prints the tickets. I take them and rush my kids to the bathroom. When I come out of the bathroom, my brother is standing there with his family and says you have the wrong tickets. The woman thought you were me Scott/Moron family and gave me your tickets. She said she was sorry and thought we were all together. a) What if this wasn't my brother? b) Where is the security in this? I tried to tell her my name and they clearly ignored me and why wouldn't she say have her return to the counter vs giving him my tickets.

We board the plane (again we are in rows 31 & 32). The flight attendants walks up to me and says I know that you are not sitting in these seats. I know for a fact that these are not your seats and I was told that these were empty (I look up at her and notice in the DEF side someones uniform is sprawled across the seats). I said excuse me. She said again I was told that, "These were empty and you cannot just sit where you want." I said these are my seats. Do you really think I would want to sit next to the bathroom?" And so she demands to see my see my tickets, which I pulled out and showed her. She then says, "Oh, well I guess they were wrong out front." By now an older flight attendant shows up, tells her this happens all the time and now the passenger is probably upset and so the ticket agent has ruined this trip for us. a) This was very disrespectful. I've never had a stewardess speak to me in such a manner and again who volunteers to sit next to the bathroom or the back of the plane. There were several empty seats so she moved us from 31 to 25 and then the older woman kept checking on us, while the rude one never came back to say a word, not even a sorry after it was her mistake.

We land in Newark. We go to carousel#8 and the only bag that comes off this flight is my daughter's (AA388009). So we stand there and we wait about 5 minutes. Not a single baggage agent comes out of the office. So I go into the office. As I'm asking what is the delay, my brother comes in behind me. His luggage hasn't arrived either and we both are speaking to different agents. I'm asking my agent when will my luggage arrive. What was the issue? She proceeds to tell me that there is no message in the system. She has no idea and that there was a flight coming in around 6:30pm. Perhaps it would be on that. There was a cold rudeness in her voice so now I'm upset. It's 3:40pm. I feel I've been shoved around all day by AA so I give her all of my contact information.

She then asks me which bag#s are lost. I told her I don't know that information so we get the tag off my daughter's. She inputs the information into the system and hands me a printout (B1). I initially said delivery as I was tired. However, while she was over at the printer, she began to say how stupid I was, how she was not the one and how dare I ask her and expect her to tell me where my bags are to the other agent on duty and how she is about to have an attitude if another person off this flight comes in and asks her where their bags are. (Little did she know that the person standing at the counter that could hear this entire conversation was my brother)

I leave Newark with one bag. Go home and try to track my bags and notice that she has my cellphone number wrong. As I was giving her my contact information, I said clearly just my cellphone but she insisted on going over other numbers. I said again just my cellphone and repeated the number several times. So I called the 800 number to complain about her attitude, correct my phone number and find out about the status of my baggage. The representative on the phone proceeded to tell me she thought that they might be on the 6:20pm, flight#1432, so I went back to the airport around 7pm.

My children walked into the arrival baggage area. I instructed them to go to the lost and found, where we were earlier if they did not see anything on the carousel. They went into the office and found the second bag (B4-388008) and brought it out but did not have any of my paperwork that I had sent them in with. They said the lady in the red jacket behind the counter said, "Well, your mother was stupid to send you in here and if she wants her stuff she has to come and get it."

I go into the lost and found, ask for my paperwork and she (B3-Ms. ***) slids it to me. I said, "Is there an ETA on the other bag?" So she says, "What's the bag number?" I said, "I don't know. Two have arrived and I don't know how you read the tag." She says, "Then I can't help you." I said, "Excuse me. So you have the paperwork. We ripped the tags off each bag to file the claims and show what has arrived." She says, "Well you need to know the bag number." I then tell her, "I don't work for AA. That's your job to know and I want a supervisor. I'm done talking to you." So the representative that was helping my brother earlier stood shaking his head and knocked on a door for the supervisor who told him that they would be a minute. I see my brothers luggage so I contact him and asked him if he received a phone call because the 1st representative told me that we would receive a phone call as to when the luggage would arrive, then a phone call for delivery. The representative I spoke to over the phone said when the luggage arrived in Newark. It would be scanned and we would receive a call. Out of a steel door steps Mr. *** (B3). So I apologized in advance, said, ""I am *** off, I am tired, no one can tell me where my luggage is, I'm double parked, your staff is rude and I'm just not happy with AA right now." (At this point, yes, I'm irate. I have prescriptions, souvenirs, etc and I'm not getting help). He pulls me out of the office.

At which point, Ms. *** says, "I'm not calling anyone and I'm not calling the other half of her party to tell them their luggage is here. That is not my job and I'm sick of these people and I'm glad that the other person keyed her number wrong because she'll be awhile before she gets her luggage." So I then turn to Mr. *** and say, "Do you hear this? This is why I'm upset. No one is taking responsibility for my bag. This is frustrating." Well he then tells me it's not their responsibility to contact us. It's not their responsibility to track the bags. It's the delivery people which are not a part of AA. Once they arrive, they scan and that's when information shows up in the system. I said that is not what I was told. He then asks for all the information. I hand it to him and he says, "Oh bag AA 388007 is the one that is missing." I said now how come the agent couldn't do this earlier. He just shook his head. He tried to apologize said that he understood, etc. in which I began to calm down.

We go back in the office and he checks some back room. Ms. *** begins to say, "Hmp, I wouldn't help her and she was stupid to send kids in and by the way your kids were rude. They cant come in here to get bags. You are the adult." I said, "Excuse me. Have you ever traveled? Have you ever lost your bags? Until then, sit over there and shut the *** up because now I'm getting *** again. (Again as I stated, I was irate so I'm not going to say I wasn't cursing because how dare she call me stupid and then say how I should handle a wrong doing to me.) So he writes down my number and says he'll look into this and contact me. (I have yet to receive a phone call from Mr. ***.)

I leave Newark Airport and call the 800# frantic and ticked. The representative on the phone proceeds to tell me that my bag was on flight to JFK not Newark. My bag left San Antonio went to Washington, DC and then from there is headed to JFK. Wasn't that funny? *** no, it was not and that flight would not arrive until 9:50pm. (I am two hours away from JFK and there was no telling when I would receive anything and they couldn't verify/confirm delivery.) So we went over my information. Again my cellphone number is wrong, so she changes it again.

This am, September 7th, I have not received a phone call. The aa.com is updated and shows my bag is found but doesn't say where, when to expect it, etc. There is no real info. I contact the 800 number. A representative informs me that it is at JFK. It's an outside delivery person and they have up to 10 hours to get me my bag and hangs up the phone. I ask if I can get an approx. time and will someone call me. She tells me no, that is not how they operate. What I can do is leave a note on the door that they can leave the bag because the 2nd delivery time is on me. That they will not call me beforehand and it's my responsibility to let them know what to do with my bags. I said to her I paid to check these bags. It's not my responsibility. I didn't lose them nor did I fly into JFK. I don't think this seems fair that I am now waiting. I won't receive a call and if I'm not home, they will leave on my front porch or not leave at all. She hangs up.

I call at 12:30pm and I ask if the delivery people can be called and given my information so I can have an ETA on my bag. The person puts me on hold, reads me my phone number which is wrong again. So she corrects it and gives it to the driver. She says who says they are thinking 5pm but will try to call 1st. My brother picked up his items last night after I'd left. He walked in and Ms. *** was saying what the ***, another one is picking up their luggage. I'm going to stop calling them. Now he had been receiving messages from the time he submitted a claim, where he was getting updates regarding his luggage. Now, I'm not saying I did not have an attitude. I was and still am highly upset. AA is not taking any responsibility on any level for the treatment of my seating to my delayed luggage. I am frustrated. I know I used several curse words and I am still upset as to where my belongings are. AA has violated me, infringed upon my time, not lived up to their responsibilities to provide customer service, etc. as their motto states and honestly has been a disappointment.

My trip was stressful and has been a headache/nightmare to which I am still dealing with because I do not have my luggage. Your staff acts as if "Oh, well." It's not "Oh, well." When you are charging people to check luggage, how could this happen? How could luggage end up on American Eagle to JFK, when I was on AA to Newark? This is absurd and then I have to wait 10-12+hours for my luggage due to AA messing up.

Attached are receipts because if my personal items are missing, not in my luggage, etc. if you think I am upset now over a delay, know that I will be highly upset over damaged/missing merchandise. This is just ridiculous that someone should have to go through something like this and there is no resolution from any AA personnel because it's not their responsibility regarding my delayed luggage. Well then please tell me whose responsibility it is and no one had on a nametag/badge, etc. so there was no way to get names, identify employees, etc.

The people that best helped was the 800 supervisor I spoke to yesterday, the male in Newark that assisted my brother, the 800 representative that just called the delivery person to try to identify a time for me today. Past that, everyone else has been of no help. I honestly thought that Mr. *** would have tried but I don't even believe he was a supervisor. I'd appreciate a reply because as you see below, I'm notifying every person whose contact information has been listed on sites. This has just been a nightmare for me. I think that AA needs to do a better job, set the standard for delayed/missing/damage luggage because we pay too much money and I should not feel hassled, harassed, etc when I did all the right things and followed protocol. Now, when does AA step up? Or is it because I was not in first class, I am an African American woman, etc?

It really makes me rethink flying AA let alone not sharing this tale with others. And just to reiterate, I do not have my luggage nor have I received a call as to when I can really expect it and hope that all of my items are in my bags. When asked what happens if something is missing, I was told I would have to go to aa.com and find that contact information. This needs to be handled better because I am the victim not AA.

I had to fly from Haiti to Miami on the 28 of August in Volt 822 but the airplane wasn't show up. No one said what had happened. Those employees never explained to us what wrong with the airplane, even an excuse. They made me sit on the airport without food all day. After all of that, the didn't give anywhere to sleep; I had to find a way to sleep that night. I knew AA always give the best service. Guys, I really want you to put yourself in my position; I missed my day of work and borrow some money to find a hotel to sleep in. I could be fired from my job by missing a day without notification.

I flew American Airlines flight 284 from Honolulu to LAX on August 28, 2010. It was by far the worst flight experience that I have had to date.

First, my sister had to fly on an emergency flight back to California early. We didn't have time to cancel so we decided to eat the cost. My dad politely explained the situation to the flight attendant who replied in a brusque manner, "Do we need to go up front to talk to an agent?" My dad said no, we are going to have to lose the money. The flight attendant then said, "It better be for a good reason". She said it with such a condescending manner I was completely shocked.

Next, the flight attendants put up a sign in the back of the plane stating, "The plane lands at 10:30". They gabbed in the back of the plane for the entire flight with a look on their face that made you want to run the opposite way before asking them a question. One of the flight attendants then stated over the intercom, "We are here primarily for your safety but we would be glad to help if you have any questions". Really, I thought flight attendants were there to help us feel comfortable as well as for our safety. There are still people out there nervous about flying and having grouchy flight attendants does not help in the least.

The captain was completely non-communicative. He informed us that we were landing after a heart-dropping lurch downward. The list could go on with additional complaints but these are the main ones. I will only fly American Airlines if I have absolutely no option. I would rather fly Southwest. At least the flight attendants have a great sense of humor and have made me feel welcome on every flight. Hopefully, Southwest has flights to Hawaii.

On July 25, my wife and I flew from Orange County, California airport (SNA) to Chicago and from there, to London and Copenhagen. We were holding business class tickets round trip, which we had paid for. In Chicago, the plane had a mechanical malfunction and after a three-hour delay, we were transferred to another aircraft. There was no room there in business class, so we were given seats in coach. We were never offered seats in another, later flight, which I learned later had business class seats available. We were told to file a grievance with American Airlines using a form we were offered.

When I contacted American Airlines for compensation for the downgrade, they refused. I then wrote to them (I addressed my letter to their CEO, Mr. Arpey) with the same request. At this time, I have not received any answer from AA. Nothing. It seems to me that if I paid for a level of service, I am entitled to receive it. American appears to brush off my demands. The flight was for 3953 miles and I am entitled to an upgrade for me and my wife for a similar flight or a refund for the difference. I can also point out that in addition to the forced downgrade, the flight was also delayed three hours and my luggage was lost in London for 24 hours. For these inconveniences, I am not seeking compensation.

I am an American Airlines Advantage Customer. My mileage was due to expire on July 19, 2010. I was told by Reservations that if I purchased a ticket prior to my mileage expiration date, my mileage balance of 13,399 miles would not expire. So I purchased an American Airlines ticket on June 22, 2010 for travel from SFO to JFK on August 07, 2010.

When I viewed my American Advantage statement in August, it showed my 13,399 miles expired. So I contacted American Airlines Advantage Customer Service and spoke to Regan. Regan not only was rude, but she refused to address my issue. My request is to have American Airlines reinstate my expired mileage back into my account as promised.

We were on flight AA 1058 with American Airlines from San Jose, Costa Rica on Wednesday, August 18th, at 5.40 PM. We arrived at the airport two hours in advance like we were told but at the desk, we were given two seats with numbers and two without. We were four traveling: I, my wife and our two daughters ages 9 and 12. We were also told that minors cannot travel alone. When we got to the boarding gate where we were supposed to get seats close to the first ones, we got two separate seats. On board, I told the flight attendant that I couldn't be separated from my daughter but she answered that we had to sit, wait for the plane to take off and then ask a passenger to change places. I believe that the flight attendant should have taken care of this situation involving a minor. My wife and youngest daughter got seats 7E and 7F, my elder daughter of twelve got seat 9D and I got seat 22D. My wife and daughters do not speak English.

After a while, my wife comes to me and tells me that the flight attendant gave her a document but she doesn't know what it means. I go upfront and asked the flight attendant what is happening. He tells me that my wife has spoken rudely to his colleague. I answer that there must have been a misunderstanding because she doesn't speak English. I apologized anyway and he tells me that everything is fine now. What happened is that my daughter who is seated 2 rows behind my wife dropped a game on the floor while the attendant was advancing with the trolley? She calls her mom loudly to tell her. My wife wants to call the attendant but of course since she doesn't speak English, he does not understand so she tries to catch his attention by touching him on the shoulder and he reacts very rudely pointing her to go back to her seat. Then she receives the document like I explained earlier. The flight attendant involved was of Hispanic origin and short.

We continued our flight and when we landed, I got out of the plane after my family who I found seated surrounded by police officers, officers of US border and immigration and members of the FBI. These people were all very kind to us and told me that clearly there was a misunderstanding but that the procedure was to wait for another person of the FBI that would listen to us. After 90 minutes of a long wait, the FBI person who was a lady came and with a lot of courtesy said that we could leave.

What is unacceptable is that a flight attendant with no ability of analyzing a simple situation can get a whole family under custody of law enforcement just because he says so. He was rude and lied because he couldn't understand. There was no shouting and no fighting in this situation and the flight attendant overused his possibility to accuse a passenger. I believe that he was not able to deal with the situation and because of what he did should be pursued as well as the company American Airlines. English is not my mother tongue and I hope I was clear in my explanations.\

On May 25, 2010, my wife and I arrived in Manchester Airport, U.K., aboard American Airlines, Flight 54. We were traveling to Blackpool from Hawaii, via Chicago. The overhead bins in our section were filled so one of the flight attendants offered to take my carry-on for storage in one of the forward cabin bins. I had a brand new Sony VAIO laptop with me so I took it out of my carry-on and kept it with me at my seat. When we landed, there were a number of delays including waiting for other passengers to disembark so that a wheelchair could be brought in for the passenger seated in the aisle seat next to me. In short, I was distracted and I left my laptop in the seat-back in front of me.

As soon as we were out of the terminal, I realized I had left my laptop and I immediately called American Airlines, at the Airport, and asked if anyone had turned in my laptop. I specified the flight number and our seat numbers, 14 E & F. I was told by the American Airlines representative that there was no laptop and that I should call back later in the day. I called back later in the day, as well as the following day. I was told no laptop had been turned in. I also called the Manchester Airport lost and found department to no avail.

Fortunately I had a loss recovery tracking program through LoJack loaded on my computer. I borrowed another computer and emailed LoJack of the loss. To make a long story short, after filing the proper police reports, an investigation was initiated. A signal from my computer was identified and eventually, it was determined that my computer had been stolen. The thief was identified and apprehended and my laptop recovered. I was totally shocked and dismayed when I was informed that the person who took my computer was a woman who worked as a Customer Service Representative for American Airlines! I have a letter from the Manchester Police Department confirming this.

In this technological age, we have become quite reliant on computer technology in our everyday lives. My computer was my communication line to my friends and family at home and to my office, while abroad. I also had our travel itinerary on the computer, web sites for places of interest, contact numbers and addresses while in the U.K. Our hotel reservation confirmations, etc., for both U.K. and Chicago were on my computer. To a sophisticated hacker, some of my financial information may have been accessible. I was quite distressed when I realized my loss. Because these things do happen in life and it started with my leaving the laptop in the seat-back, after a few days, I eventually resolved to make the best of our trip. It is foreseeable that another passenger could have picked it up or one of the cleaning crew might have seized the opportunity, and I would just have to accept the loss.

However, when I learned that it was an American Airlines Customer Service Representative, I became quite angry. Customer service representatives don't routinely walk through aircraft after passengers have deplaned. Obviously, someone else had done the right thing and turned my computer over to someone they trusted to do the next right thing, i.e., find a way to get the computer back to the rightful owner. My wife and I called American Airlines at Manchester Airport numerous times. If the customer service representative had been trustworthy, as she should have been, I would have had my computer back that very morning and everything would have been fine. Instead, I suffered days of stress and weeks of inconvenience (the rest of our trip) without my laptop.

Upon returning to Hawaii, I felt like suing American Airlines, however, I wrote a letter to American Airlines Customer Relations in Dallas, Texas. I explained everything and provided the Police Incident number, as well as the Police Report number, so that they could verify the incident. I figured it would be easy enough for AA to verify whether or not one of their representatives at the Manchester Airport had found herself in trouble with the police and, perhaps, her department. I provided copies of my communications with both the LoJack investigator and the Manchester Police CID investigator. I guess I was naive to think that American Airlines Customer Relations would do the right thing.

I arrived at JFK on 08/01/10 with two small children to travel AA from JFK to LAX. Even though I was on time and had a seat assignment, AA could not obtain a boarding pass but only a stand-by pass. Gate agents were rude and unhelpful. Never once did they ask for passengers to fly at a late time due to overbooking. After waiting for standby for three later flights, I was told I would probably not be put on a plane to LA until the next day. My mother purchased three more one-way tickets on another airline to get me to LA later that day. It cost $1976 for three tickets on another airline after we already spent $601 for three one-way tickets on American Airlines. Although I arrived in LA that day, it was too late to enjoy the family gathering that was taking place, our main reason for traveling to LA in the first place.

I was flying from Portland, OR to Cleveland, OH in July of 2010. The first flight was with Alaska Air, but the connecting one was American Airlines. The connection was in Chicago, IL. I had a 5-hour layover in Chicago so I researched flights and found that there was another Am Airlines flight going to Cleveland but left about 4 hours earlier. I went to the gate to see if I could take that flight instead if not everyone scheduled to be on it showed up. The lady looked at my ticket and said there was no availability. I had nothing to do for 5 hours, so I decided to sit there and see if they ended up with vacant seats. Not everyone showed up for the flight so I asked again if I could get on instead of sitting around for 4 more hours.

The lady asked to see my ticket, so I showed it to her and the lady that had originally told me no, heard me, came over and said to the lady holding my ticket, "I already told her that her ticket isn't eligible to fly standby". I said "but you have empty seats, what are you going to do with those?". She said even if there were empty seats, I couldn't have them. What sense does it make to not let me on? It doesn't cost them another dime to let me fly on the same flight 4 hours earlier if there were empty seats as opposed to making me sit in Chicago and waste my day. I had a paid ticket and it wasn't like they were letting me fly for free.

While I was sitting there waiting for my originally scheduled flight, I saw a sign with an Am Airlines phone number on it. So I called to ask why I had been denied. The guy on the phone was as rude as the ones working at the desk and rudely told me that the people working at the airport know the rules. I didn't ask if they know the rules, but if your company has rules that involve pissing off customers instead of accommodating them especially when it doesn't cost the company anything extra. Then your rules need to change or your company should go out of business. On the way back from Cleveland, OH, I was routed to Dallas, TX. Once again, I had a 5-hour layover. Once again, they denied me getting on the exact same flight, only leaving earlier. This time, however, they topped it off with what turned out to be a 3-hour layover.

I was supposed to leave Dallas at 6PM but they changed it to 7PM. Then again to 7:40PM, then 8:40PM, then back to 8PM, then back to 7:50PM, then upped it again to 8:10PM. We actually boarded the plane at 8:20PM and the plane finally took off at 9:15PM. I will never ever again fly American Airlines. All of this could have been avoided if they had just let me fill an already vacant seat on an earlier flight. Now, they've lost a customer for life.

This is with regards to suspected theft of Sony Digital Camera by American Airlines Personnel. On Tuesday, 3/16/2010. I left my new Sony Digital Camera model Cyber-Shot DSC-TX1($379.00) in a black leather case on my seat (19C) on flight 778 from Santo Domingo, DR. This flight docked in Gate 2(?), Concourse D, at Miami Airport around 6:30 pm. As I was on my way to Immigration, I realized that I had left my camera on the seat of the airplane (19C). When I was trying to return to the gate to retrieve my camera, I encountered the flight crew who had just got off the elevator. They informed me that they had found my camera and turned it over to the Gate Agent.

I was not able to get back down to the gate due to a security lock out. I informed the AA Agents just before you go through Immigrations and the Baggage Area of my problem. They had a Security Guard dispatched to the gate but the camera was not located. I immediately reported the loss to American Airlines Lost and Found at the Miami Airport and have been in daily communication with Carol **. I was informed today by Miami AA Lost and Found that my camera should have been sent to Lost and Found on the day of my flight (3/16/2010) by the Gate Agent since this was an International Flight.

Although the camera was new, my loss of my 3-week vacation pictures is more valuable. I would hope that my camera was misplaced and not stolen by the American Airlines Gate Agent. I am asking for an investigation into this matter and the recovery of my camera since at least three of the crew members told me that they turned my camera over to the Gate Agent. Your records, should not only know the name of the Gate agent on duty, but also the crew members to verify my story of the fact that they had found my camera and turned it over to the gate agent. Where is it now since it was in the possession of an American Airlines Employee?

I made plane reservations for my friend and me in November 2009 for Jan 2010 travel. As the January date got near, I found that my friend was not going to be able to make the trip on those dates. This is not the first time; I normally make plans and have to change at least 3-4 flight schedules a year (at $150 per change). I called American in January 2010 and told them I needed to change my ticket. They asked me what dates I wanted to change it to. At that point, I had no idea when my schedule would open up again. So I told them I was not sure what date I needed to change it to.

They told me I needed to call back when I knew what dates I wanted to travel (as long as it was within a year of the 1st travel date). I didn't think this was odd because that is the same process they had given me every time that I had to change my plans in the past. I called today (August 4, 2010) to change my flight dates and was told that the ticket was voided and marked as a no show. I explained to them that the last time I called, they had told me to call back when I knew what dates I was going to be traveling. But, they said the customer service rep had not canceled the itinerary so the ticket had no value. And there was nothing they could do.

I talked to the supervisor who told me the same thing. I had her look at my file and the fact that I had been a loyal traveler with American for over 12 years and had paid for numerous amounts of the $150 rebooking fees. Was American willing to lose a customer like myself over their oversight? She told me they didn't want to lose any customer, but she couldn't do anything for me. If the customer service rep had canceled the itinerary in the computer, they could give me credit toward the ticket. But, because the customer service rep had not made that change in the computer they could not do anything.

Just returned from Europe flying American Airlines. The entire flight was awful. I booked this trip in January yet, was never able to upgrade to business class. I called repeatedly and was told to keep checking that our names were on the list and we would be notified. I said I wanted seats as close to the front as possible if I didn't get the upgrade. I checked at the airport in San Diego if I was getting the upgrade, they said not out of San Diego, but probably out of Dallas. When I checked at Dallas, they said our name was never on the list. But a couple of minutes later a woman walked up to the gate and asked if she could get an upgrade and she got it.

Needless to say, we were not upgraded at any point along the way. Our up close seats consisted of getting row 25 in the middle 5 seats in a 777 where there is not enough room to even cross your legs or straighten you legs. Return flight row 37. They ran out of food, no apology just slapped some crap down in front of me, and said that was all they had. Flying back through Chicago, we had 40 minutes to get off of the flight, go through security, get our bags, go back through security, check our bags again then go to another terminal. I asked if we could get some assistance was told no, this is up to you to do! We are seniors, and had to run with our carry on bags all the way. It was terrible. We have almost 300,000 advantage miles! Too bad they are worthless! I will not fly on American Airlines again!

AA flt 100. I was supposed to leave at 6.00pm, on arrival to boarding, there was a three hour delay and on the flight there was another hour delay. I was very upset and frustrated as the flight was supposed to arrive in London at 6.25 am thus giving me enough time to be back in work at 7.30.

Instead I only arrived to work at 11.30 thus causing me monetary loss in the sum of 125 as well as disturbing the working relationship between my boss and me. I was very upset and frustrated by this.

My son, aged 16, flew by himself on flight AA684 from Austin, TX to JFK, on July 7, 2010. He had 2 carry-ons, a viola and the 22 TravelPro that I have used extensively throughout the world on AA flights as carry-on. I was appalled when he told me the AA agent told him that he had to check in the luggage because it would not fit in the overheard storage compartment. The AA agent would not let him get on the plane unless he paid the $25 baggage fee. His luggage was not overstuffed or not overweight. He ended up paying the $25 baggage fee so he could board the plane and charged it to a credit card that I had given him for unforeseen emergency situations like this.

I do not understand why the AA agent would think that the Travelpro could not fit on the overhead storage compartments, it has never been a problem any flight that I have taken with American Airlines. The only time it would not fit was when I take AA Eagle flights in which case, it would be gate-checked for free.

I would like to request a voucher to reimburse us for the $25 that my son was charged for the luggage. I am very dismayed and feel that my son was taken advantage of due to his inexperience, he paid the $25 as he is not used to confrontation with adults and authority figures. I am very disappointed on how my son was treated on this flight and would like to request that the gate agent on that flight be counseled, as clearly, there is no issue with the TravelPro fitting into the overhead compartment. Children should not be taken advantage of, especially when they are traveling alone.

In February 2009, we retained a wedding planner who initiated the organization of the ceremony at Dreams Resort and Spa in Punta Cana DR on September 2009. She scheduled airfare for 14 people with travel dates between 9/16 and 9/19 of 2009. In June, I learned by that the wedding planner ** had left the agency and the agency itself In February 2009 we retained a wedding planner who initiated the organization of the ceremony at Dreams Resort and Spa in Punta Cana DR on September 2009.

She scheduled airfare for 14 people with travel dates between 9/16 and 9/19 of 2009. In June I learned by that the wedding planner ** had left the agency and the agency itself ceased all wedding planning and related travel activities. Nobody made the effort to notify and I had to found out by contacting their Florida office after the planner was not returning my calls and/or emails regarding a request to change travel dates. The person on the phone told me to retain another agency or planner which I tried to no avail; nobody was interested in picking up the pieces.

American Airlines reservation was no help and neither was the Dreams reservation desk. With the chaos at hand we decided to hold off on the trip, proceed with a local ceremony and rescheduled the entire thing for the same date but 12 months later and celebrate our 1st anniversary (2010). The plan appeared simple and everybody agreed. Today, airfare for 14 travelers from 3 different cities at a total cost of $9,135.00 are expired as they were booked in February of 2009 for travel in September and airline policy states "valid for 1 year from the time of booking" not the travel date as I understood.

Please note that I never received the actual electronic tickets or travel details from the Florida agency and insurance was never offered either. I spend 45 minutes on the phone with a friendly AA reservation agent to obtain all 14 PNR's. She encouraged me to take describe the circumstances to the Customer Relations department who would be able to evaluate and handle my issue. I did, on several occasions, and thus far have only received canned 'So Sorry' responses pulled from their knowledge base application and nicely audited to give you the feeling of a personalized response.

AA Customer Relations accepts 'Complaints/Concerns/Compliments via mail/fax/email. All other 800-numbers lead to anything but the Customer Relations department. In conclusion, I am not asking for a refund, I am willing to pay the change fee and/or difference AA is not lifting a finger.

I was at front of security line in Chicago ohare and American pulled me out of line to check my bag that is designed for check on. I am a delta elite traveler and never checked this bag. American did care if I missed my flight and wouldn't let me check at gate, because they wanted to get a small baggage fee.

I will never fly AA again. If they lose my bag I will sue. Stress and anger from disrupting my travel and convenience as business traveler

On 07/10/2010 I had scheduled flight AA948 at 22:45. When I first arrived at the airport, I already had an hour delayed flight. Once I boarded the plane, the flight was delayed again. We were told they could not take off since they were waiting permission from Dallas. We had a new departure hour: 00:30 and as of that time, we did not receive any kind of beverages whatsoever.

Around 2:30am, toddlers began getting sick inside the aircraft and soon children and teenagers were getting sick too. It was a complete disaster. The tension, the crying, the stink, etc. The whole plane was stinking and it was dirty. Bathrooms were nasty and just then, we were offered water and a small package of mini pretzels. Around 4:00 we received 200ml fruit beverages. I am currently coursing a 27 week pregnancy and I requested a blanket and a pillow to warm me up. I had no blanket or pillow when I got to the plane. The flight attendant told me they run out of them. Can you imagine being at 3 am at El Alto airport with 30-40 Fahrenheit degrees? Luckily for me, a first class passenger saw me and heard me and he gently gave me his blanket.

I requested to leave the aircraft and wait in the in transit lobby, which I was told, was not possible. When the craft realized people were getting sick in gigantic dimensions, just then, they allowed passengers to wait in the lobby. Of course, the connection I had in Miami to Charleston was lost. I had a new flight to catch but as the hours were passing by, I also lost the new connection to Charleston. Once again a new connection was assigned, via Atlanta in Delta Airlines, connection lost for the late departure hour in La Paz. I was told in La Paz, I will get a hotel ready to arrive and the collateral expenditures paid.

When I arrived to Miami, I was told the best they could do was to give me a $10 voucher for the waiting hours, the 8 hours in La Paz and Santa Cruz and the 6 hours in Miami. The 21:30 flight of American Eagle was also delayed. I arrived at Charleston around 01:00am The flight back to La Paz was scheduled for 15:00 on 07/21/2010 and as soon as I arrived to the airport it had an hour of delay. We had gates changed, from gate 5 to gate 25 (and also aircrafts switched) since they detected a problem in the tale of the plane. We had a delay of 2 hours by then.

At gate 25 once again, we were asked to change gates and aircraft. By that time (19:30), we were told we would have to wait until 21:30 to departure, since new crew was assigned for the new scheduled flight. At that time, we were both thirsty and hungry. We had to buy food and beverages out of our own pocket. Food vouchers were given to us around 21:00, when most of us bought whatever we could for the only two open snacks (Starbucks and Caf Versailles). The restaurants practically run out of food trying to fulfill the requirements of 200 people.

Once, we finally were requested to board the plane, no blankets or pillows were at the plane. The pilot apologized for this inconvenience, since we had a 7 hours night flight with no pillows and blankets. I finally arrived to La Paz at 05:30am; eight hours later than the scheduled arrival time by American Airlines. I honestly expected a better service and apology for such bad service/attention in both flights. How is it possible to have such unacceptable delays, service and attention in one of the most important American Airlines?

On July 6, 2010 at 12:35 AM, I received a call from America Airlines that our return flight was canceled on America flight 259 and after some wrangling on the phone we were booked on another flight, July 6th at 0600 out of Reagan National. We arrived at the airport at 0400 and boarded our flight to Orange County/John Wayne via Chicago on American Eagle. After nearly 3 and a half hours on the runway we were told that our flight was canceled due to a computer malfunction.

At the gate, we were told there was no flight until the next morning (July 7th at 0840 on flight 1743) and I asked for a hotel voucher and meal vouchers for my family of four. Reluctantly, an agent at gate 34 named Chris gave us vouchers to Courtyard in Alexandria VA. We were told to take a shuttle downstairs to the hotel. The shuttle marked Courtyard by Marriott drove us to their hotel in Arlington, VA not Alexandria, VA as we were told.

When I called Courtyard in Alexandria, VA and asked if they could pick us up, they said no because they don't have a shuttle service to Reagan National and didn't understand why American was giving out vouchers to their hotel. I was further informed that the hotel was booked solid and could not accommodate us. After over two hours on the phone with American Airlines in the 102F heat we were told to write a letter and we returned to Reagan National to get some answers. We tried to use food vouchers at two establishments inside the Airport at Reagan National; however we were told they no longer accept them as payment. We were forced to pay out of pocket for four sandwiches totaling $29.37. The $20.00 voucher by American was never used since it was not accepted.

After returning to Reagan National and waiting in line at ticketing for 45 minutes, I told an agent that we were given worthless hotel vouchers and $20.00 in meal vouchers for 4 people including two minors until the next day. She said she couldn't give new vouchers, as I would have to go to gate 34 where the original was given. I could not go through security because our tickets were for the next day. Once again one of your genius employees advised me to write a letter. I asked for a manager but was told that none was available. Called three hotels in the area to see if they would honor the voucher, but they would not, even though one was a same company, Courtyard.

We rented a vehicle through Hertz (see attached bank statement for $89.00) and drove to Arlington, VA to see if can get reasonable hotel rates but due to the Holiday most hotels were sold out. We purchased dinner at Wasabi Citi in Arlington VA ($54.73) as our children were starving from being up all-night and day without compensation by American. We tried again to use the voucher provided by American but again we were told they do not accept them there and had to pay out of pocket.

We returned to Reagan National that evening to see if we could get on a flight that day but we were told all flight to Orange County/John Wayne were over booked and we had to wait until morning. At 0640 on July 7th we arrived exhausted at Reagan National gate 30 for our flight (1743). I spoke with an agent to see if we can get an upgrade since American and its employees caused all this and because we did not sleep for two days. The agent said he could not do anything until 0810 at boarding. At 0810 I spoke with the agent again but he said there was nothing he could do due to an overbooked flight. Immediately, I asked for a manager. At 0830 (10 minutes before departure), a manager finally arrived. After we told her what we have experienced, she hesitantly agreed to upgrade us to First Class. We boarded and tried to settle into first class as we were promised. A flight attendant asked for our name and looked it up on the passenger list. She told us to sit in coach, as she had no record of us in first class. Angry, lied to, tired and hungry we departed shortly thereafter.

I have tried several times unsuccessfully to speak with anyone in customer service however it seems you cannot afford an 800 number or by design you simply ignore complaints and hope people just go away. In fact, I have contacted the Eisenhower Foundation, the group that arranged our trip and informed them of how American is treating their clients. They were simply outraged and assured me that they would review any further bookings through American and personally see to it that this will never happen again.

After returning to Los Angeles, I contacted the Department of Transportation as well as Flyersrights.org. After taking my complaint, a DOT representative assured me I would hear from them and American within 30 days. At 1124 on Friday July 16th, I received an e-mail from Lisa N. from customer service. Since your system is designed once again for customers to be unable to reach you, I was unable to respond to her Band Aid offer. I forwarded the e-mail to DOT and through your website I sent a stern response to Ms. N.

At 1151 on Saturday, July 17th, I received a call from Lisa N. who was as cold and unapologetic about what happened. Throughout the conversation, I asked her twice what would she do if this happened to her and her children. Her response was a snide, well, I am not a complainer. Well Mr. --, I am not a complainer either, but I will fight for what is right and will not be bullied down. Contrary to her claim, the only reason she responded to me in the first place was because DOT required her to. I don't know where she, and for that matter, any of your employees I encountered learned customer service but I put my 28 years in customer service experience against any of your employees including yours.

American Airlines employees caused my family grief, unnecessary out of pocket expenses, sleepless nights in a strange city with two minor children who never want to fly again. My wife had to take an extra day off from work and I had to change a very important and costly meeting due to American's inability to train their employees properly and provide even remotely close to humane customer service. Apparently, your solution to everything is to write a letter. This is an outrageous example of horrendous customer service at best.

I purchased a round trip ticket from American Airlines for travel from Raleigh to Cartagena. On the day of departure, I printed my boarding pass from the self check-in machine in RDU (AA1293). I took the sheet to the American counter and checked one bag to Cartagena.

In Miami, an Avianca agent had a note that I was traveling with a dog and that my reservation was in the computer five different times. It took over 20 minutes to sort everything out. My companions did not have any problems and sailed through the check-in. In Cartagena, my bags did not arrive on the plane. I filed a lost baggage report with Avianca and started shopping for clothes for the wedding activities. The following day I was notified my bag arrived. I changed plans, left the family activity and took a taxi to the airport to collect my bag.

On the June 13 return flight (CTG-MIA), I checked a bag on Avianca. In Miami, I hand-walked my bag from the international flight to an AA baggage handler who noted my departure flight and the bag tag. At the American kiosk when I tried to print a boarding pass (AA 616) I was informed I needed to go to a ticket counter. My relatives were able to print a boarding pass. Again, I left my traveling group, walked outside the terminal in 90+ heat and construction to another terminal to wait in line for an AA agent.

At the departure gate, American FLT 616 was delayed due to mechanical problems. After waiting at the gate and again in the plane for the walkway to be removed, we were in the air at 5:58 p.m. instead of 4:45 p.m. making for a late arrival at RDU. Long story short: American screwed up the ticket info, baggage and departure. The entire American experience was a hassle.

I am furious about how American Airlines handles mistakes when reported to them. First of all, I booked my ticket originally for the 24th of July, from Boston to Port of Spain, but when I heard that my mom was dying of cancer, I needed to get there sooner than I thought. I called in to change my ticket date to an earlier flight, which was paid for and dated to the 19th. The agent confirmed my email address and said I would receive an email. This change took place on July 7, 2010. I kept checking my email and there was none, until today July 16, 2010. I finally checked and saw my itinerary. When I opened the itinerary, the flight arrival location was changed by the agent from Port of Spain to Port Au Prince. I was very angry because first, what if I had just showed up at the airport to find out about this dilemma.

Anyway, I called American Airlines right away to report this mistake and I was told I had to pay an extra fee for them to change it back from Port Au Prince to Port of Spain. The state of shock that I was in. I did not receive the service that I requested and paid for, and on top of it, I had to pay for a change in location that was not my fault.

The supervisor was very rude. Not once did she apologize for the mistake that was made by the employee. She came off as if it was my fault. Never again will I fly with, nor recommend my friends and family members to American Airlines. This was very poor service and an apology would have helped but there was none. Just poor customer service over-all.

My kids who are U.S. born citizens study in India and they come home every year for summer vacation. This year, since I am under training in Fort Worth, I had to fly them in to Texas and their return was from Texas, as well. Even though we got to the airport on time, we were first sent from one terminal to another and then we stood in line waiting for the representatives at the counter. When finally, our turn came, she said that she could not deal with the unaccompanied minor paper work so I should go the other line. I stood again for 40 minutes in that line when finally, our turn came.

It was 1 pm by then and the scheduled departure time was 1:30 pm. At first, she cannot find the reservation. Then when she finally found it, she says that the kids can't make it on time. Then she told us that we have to pay $200.00 per child to get on to the 3 pm flight and to get on the connection in Chicago to Delhi. Then I had no choice but give my consent to pay and get my kids on to their connecting flights from Chicago.

Then when she tries to book them for 3 pm on stand-by, she can't and had to wait for the supervisor who was not there and would come at 1:45 pm according to her. We waited and then when he came, he did not consider that it was not our fault for the delay but because we had to stand in line at two different places. It was also the lack of knowledge on the part of American Airlines Staff that we got delayed who also asked us to pay $470.00 for both kids in order for them to get on to the flight.

I had no choice because my kids had to make the connection from Chicago to Delhi to be able to get back to school and I can't say much at the airport due to the changes in the law where the flight staff is given so much authority that they can call security on you without saying anything. I ended up paying $470.00 for both kids which I truly believe is exploitation. I appeal to the people who have experienced similar situations and have been penalized because of the fault of the airlines to come forward and raise a voice against American Airlines who have made it their business to swindle money out of consumers and have no respect for their customers.

I been bitten by dog fleas. I had fleas on luggage. Now fleas all over my house. I just came back from Miami on July 10 2010, flight number 320 ticket number **.

I have contacted at least 6 people with AA and none of them seem to think that they could or would help me. I have called, e-mailed, and faxed but still, no one seems to want to help me or even act as if they care. In short, our flight from Chicago, IL to Springfield, MO was canceled, and we had to be put in a hotel. The hotel was 30 miles from the airport and at best, it was sub par. We had to pay for our transportation to get there because the shuttles had stopped at 11:00 pm and it was near 11:45 pm when we were sent from the counter to the shuttle.

There is much more to our story, but I have written or told it so many times, even me, I'm tired of hearing it. Besides that there is no working elevator and being followed up the stairs by a boy (who we had seen with a group doing drugs in the lower hallway), the air conditioning didn't work, there are no water glasses in the room, the bed clothing looked as if it had not been changed, and our wake-up call was ignored (of course this probably didn't make a difference as we could hardly sleep). These are just some of the things that happened. If we never fly AA again, that will be just fine with us. Of course, no one at AA will care because they don't know the meaning of the word.

I purchased a ticket for Herbert Handfield on the 4th of July. I mistakenly put my name in as passenger and submitted accidentally. I immediately contacted American Airline and was told that it is not company policy to make changes. An exception would be to pay 150 dollars for the change. I paid the money. I felt it was wrong for them to charge me since it was an honest mistake. Ryan the second supervisor that I spoke to told me he can not overrule the first supervisor even though he thought it was an honest mistake and could have been handled different. Is there any way I can petition that decision? Thank you very much.

I am starting with a delay in the morning and ending 8 hours later in the afternoon when the last flight out of Dallas to Cabo, San Lucas was cancelled. The entire staff was rude! Not one of the 20 employees that we dealt with was sympathetic or helpful. Each and every employee had an attitude beyond belief! We were offered three choices of which required us a one night stay in Dallas of which we were told that the airline would not reimburse for that or even pay for the shuttle. We were also told that our luggage would be brought to us in time for departure to Los Angeles. We now have a scheduled flight for tomorrow from LAX to San Jose Del Cabo. But as of now, we are told that American Airlines can not tell us when our luggage will arrive.

I have travelled from Paris France to NY USA by flying with American Airlines on June 22 2010.My original Airline record locator is American Airlines-KYZSKG. Due to late check-in (prior to departing about 40 minutes) I was refused to check in and asked to go to AA's ticketing counter in Paris Ch.De Gaulle(CDG) airport AA ticketing counter to reschedule to the next fleight to NY which was AA147 to Boston and AA4506 LGA. Also an additional changing fee was applyed around $200s USD to me that I paid by my Visa 4003 5900 xxxx 7202.

After my arrival at Boston and connected to AA 4506 to Laguadia NY the the nightmare started.The AA 4506 (Depart on 6:40pm) was almost landed at LGA on June 22 8:30pm, but then the fly attendant announced that we were unable to land due to weather condition and decideed to fly back to Boston and all the passengers on board were allowed to make the calls to inform those who were supposed to pick up this is the last minute I was able to call my pick up that I was landed on Boston not LGA. When the time was almost 10pm then.And after walking out of the AA 4506 plane I was retransfered to the next day fleight AAxxx 7am, but I told the staff of AA staff who arranged my retransfer that I had been flying from Paris-Boston-LGA-Boston that already more than 12 hours since I left Paris Ch.De Gaulle(CDG), I requested to the afternoon fly instead of the early morning fly. So the AA staff re-transfered me to the afternoon fleight. This record can be traced by passenger code" KYZSKG"....

But worst of all, when I checked in to AA fly the next day afternoon(June 23), the self check-in computer can not accept me due to there were 2 records booked in the AA passenger system that resulted from making me unable to check in and board on the fleight. I replyed to the check in AA staff that what caused this was simply the human error from the AA Boston airport that resulted my delay and unable to check in. Then the check-in AA staff at Boston AA counter worked for a while ,finally she found me a seat from Boston to LGA by US Airways Flt 2131 at 2pm NOT by American Airlines! that I had to carry my check-in baggage and walked through the terminals to US Airways to check-in also been charged $25USD for the bag check-in fee. And all these delays costed me additional taxi from Boston airport to overnight Hotel and arrival time delay for more than 15 hours.Also to rearrange the airport pick up.

Will not use American again. Months ago, I purchased a ticket to China, arriving Beijing and departing Shanghai. About two weeks before my trip, I received an email that AA was having problems flying into Beijing; I called American and rebooked, for the same price, but this time AA routed me to Beijing from San Francisco using Air China. Day of trip: due to unexplained delays, missed flight from Dallas to SF. After an hour, AA managed to rebook me so that I would arrive in Beijing ONLY 12 hours later than scheduled. This rebooking included an 11 hour delay at LAX, then I was flying Air China to Beijing. Air China was not a pleasant trip--reading lights did not work, so sat in enforced darkness with no in-seat entertainment for hours. On return, flight Chicago-Houston delayed so was in airport 6 hours. Then, on top of all this, Air China is not a partner with AA, so I lose 6000+ frequent flyer miles. I will not fly with AA again anytime soon.

MY AA plane landed at ORD too late to catch my connecting flight. AA then handled my problem poorly and unprofessional causing both me and my son (who was also arriving at RDU and waiting there for me) unnecessary stress. At the ORD gate the AA agent informed me that they could put me on a flight that leaves at 11:45 a.m. (flight missed left at 6:40 a.m.) and they reserved me a seat on that flight. I asked if they could fly me earlier on another carrier and was told to go to their customer service gate to find out. When I got there expecting to talk to an customer service agent - I instead found a customer service phone.

The phone agent booked me UAL leaving at 9:45 a.m. I asked if I had to leave the secure area get ticketed. They did not know and told me to go back to the gate I came from to ask. The agent there said that the phone agent actually didn't put me on the UAL flight because that flight was sold out. And she could no longer put me on their 11:45 a.m. flight because that one now sold out - but she could put me on their 1:45 p.m. flight. After 1:15 hours spent trying to get to RDU asap and worrying about my son who was waiting for me - I decided to try to go standby on the UAL flight. By this time I had to run to catch the UAL flight and made it all the way over to their concourse just in time for the flight's last call - but got on.

I arrived at RDU several hours after my son and our luggage was lost (I checked my son's bag because I get free baggage for being elite). We spent more time at the airport looking for it. My son had nothing with him. I had my medicine in my checked bag. Our bags arrived early morning the next day by UAL after significant additional stress and many phone calls. We waited up most of the night for them. AA should have handled this better. BTW - I am disabled senior. I missed taking my medication on the prescribed time. My son had to sit and wait for me in a strange airport for nearly 5 hours.

Our flight was delayed 3 hours. We missed our connection and the cruise ship sailed without us! Had to spend the night in Rome, where we had to pay $262 euros for a hotel room and $125 euros for an Alitalia flight to Sicily to connect with our cruise ship. On top of that, THE LOST MY LUGGAGE. On this one trip, ALL FOUR FLIGHTS WERE 3-4 HOURS LATE!!!!! ALL CONNECTING FLIGHTS WERE MISSED.

I travel about 60% for business and had the worst experience with American Airlines. I was traveling from Denver/DFW/Charlotte on Tuesday, June 22, 2010. It started with my seat being broken and the two flight attendants told me six times to push my seat forward. I told them each time that the seat was broken and it was up as far as it could go. I was also told by the same two flight attendants four times to turn my ipod off in which case it was each time. The flight attendants were the same attendants on the flight from Denver, to Dallas, to Charlotte. The lady sitting next to me couldn't believe that the same two flight attendants continued to tell me the same thing over and over. On my connecting flight from Dallas to Charlotte, another passenger in front of me looked at me in shock because the same two flight attendants continued to make the same comments over and over.

When I arrived in Charlotte, I went to retrieve my bag at baggage claim, and come to find out that my bag had been lost. The lady in the AA baggage office didn't have any way to track it other than physically matching my tag. She said AA didn't have an electronic tracking system like other airlines. The lady at the baggage counter helped two men before assisting me when I was the first one there. I told her I had been waiting and she told me I was next. I should've been first since I had been waiting for about 20 minutes.The baggage lady didn't know what happened to my bag and she said she hoped my bag would be found. I am a professional, educated latina woman and feel I was harassed for being latina. The reason I feel this way is because no one else seemed to experience the same treatment I received. I have reported this to my company's travel office.

ADDITIONAL INFORMATION I WASN'T ABLE TO INCLUDE IN MY ONLINE COMPLAINT: I was limited on the amount of information I could send in my online complaint on AA's website. I also wanted to let you know that when I called the baggage customer service number 2 times, I was told that I would get my bag within 24 hours. I told the second agent (10:30 pm ET) that this was unacceptable and I needed my bag within 2 hours. The agent said I would have my bag within 2 hours after arguing with her on the importance of needing business clothes for my meeting on Wednesday morning, June 23. Here it is almost 3 hours later and no call from AA on the whereabouts of my bag!

I am completely upset and frustrated! I will never fly AA ever again. I have never in my life had such horrible experience with an airline and been treated so poorly!

Here is the exact letter that AA did not respond to? They said they would give me sky miles instead. I refused, and insisted on re-inbursement for lost luggage. I am requesting full compensation from American Airlines for the amount of time that my bag was lost in another country, through over half of our dive trip on Grand Cayman Island-GCM.

On Friday May 21st 2010 at 9:10 AM, my wife and I checked 3 pieces of luggage and flew out of DFW Airport on flight AA2534 to Miami (MIA), caught a connecting flight AA2239 to arrive in Grand Cayman (GCM) at 2:00 PM. Only 2 pieces of luggage where present at the baggage pick-up area in GCM Airport when we arrived. The most important piece of luggage with Baggage Claim Number AA 882624, which had all our dive gear, was not on our flight and was considered lost according to Harold at baggage claim in Grand Cayman Airport upon arrival. A Baggage Report form was filled out with BMAS number 9457946. I was told my luggage would be delivered to me on the next flight out from Miami to my room at the Reef Resort. After 4 days of mobile phone calls back and forth to baggage claim dept. and driving to the Grand Cayman Airport to try and pick up my luggage. The luggage was finally received 75 hours later on late Monday afternoon after 5PM EST on May 24th 2010, to the Reef Resort lobby from GCM

Enclosed are unexpected expense receipts that I feel American Airlines is fully responsible for, while our luggage was being mistakenly sent to Jamaica at MBJ Airport in Montego Bay. Then back to Miami at MIA Airport, and finally back to us where we were staying in Cayman at GCM. 1. Diving costs, BCD & Equip. rental for the days my gear was not available $ 520. 2. Diving equipment and purchases to replace missing gear $ 135. 3.Out-of-country roaming mobile phone charges to call baggage claims (Pending) $ 78. 4. Fuel costs to drive back and forth to the Grand Cayman Airport $ 41. Grand total $ 774.

Due to this major inconvenience, I will no longer be booking future flights with American Airlines, or just know not to ever check any of my luggages next time I do have to fly with AA. Lost half of my dive trip. Completely ruining my once a year vacation. Cost to replace minimum gear needed to go diving while my new unused dive gear was missing. Loss of important medicines my wife has to have each day. Loss of vacation time talking with American Airlines over the phone and on line for over 75 hours. Loss of fuel to go and retrieve lost luggage, which still wasn't there.

On June 14th, 2010 I was scheduled to fly out of Philadelphia PA to Albuquerque NM. Due to bad weather, my flight was delayed by several hours, causing me to miss my connection back home. I went up to the ticket agent of American Airlines, and she was the ONLY one in this saga who actually treated me nice. From here out, it gets pretty ugly. She was able put me onto another flight that was diverting to Dallas Ft.Worth. The flight was not going to leave for another hour or so, and was sitting right next to the plane I was no longer taking. When I asked if my luggage would make the transfer, she told me that there would be no issue with that, as there was plenty of time to make the switch. There were several other passengers that were making the diversion along with me, and they were told the same story.

As I got into Albuquerque at 11pm that night, the people I traveled with dwindled down and eventually I was the only one left at the belt, with no luggage. All their luggage had safely made it to the next plane. For whatever reason, mine had not. I went to the baggage claim office and here is what happens next.

I am told my luggage is sitting in Chicago. When I ask when it will be in, I am informed the next day, at noon. I tell the customer service agent that my car keys are in my baggage and I have no way of getting home and she tells me " you should never ever put your medication or keys in your luggage". This is a fine warning, however it does not stop the problem at hand. My final destination was Farmington NM which is another three and ahalf hour drive to the north. I ask her if there is any place I can stay until my luggage arrives and she calls several people, only to come back and tell me that I can have a "discounted " room for $55.00 at a motor inn down the road. First off, I NEVER pay more than $50.00 for a hotel, and it is usually a three star hotel through priceline or expedia. I am not about to pay that much money for a dive in the bad side of Albuquerque at 1 in the morning. Please keep in mind, I HAVE NO KEYS so I cannot drive to this motel. I will be at the mercy of a taxi or walking. I proceed to call my husband back home who hops in the car and drives all the way to Albuquerque to bring me a second set of keys so I can get home. In the mean time, the lovely lady at the airport, locks up her little office, leaves me with absolutely no one in the airport and goes home. I arrived home after sunrise on the 15th of June and headed off to bed, anticipating my luggage to arrive as promised by noon or so.

I get a call at 1:30 by a computer, informing me that my luggage has been located and will be delivered within the next six hours. EIGHT hours after this call, I proceed to call American Airlines to find out just where in the venture my luggage still is. I find out it is STILL sitting in Albuquerque 24 hours after this little fiasco started. When I tell the agent on the phone my dilemma, SHE decides to lecture me once again about putting my keys in the baggage. Lets paint the picture here. I have no keys to get anywhere, I have no personal items to get ready for work with, I do not have my work shoes, nor do I even have a stupid toothbrush to take care of THAT problem. Needless to say, I come unglued. I proceed to tell her that yes, I should not have put my keys in the bottom of my baggage, but if AMERICAN AIRLINES could manage to at least get their baggage from one flight to another that had plenty of time, I would not be having this discussion and it would be a moot point. She then asks me to describe items in my baggage. I tell her that I have nursing books, some glass items, and I have my checkbook. Yes, you have skipped ahead in this story.

I get ANOTHER lecture with total aggravation in her voice about how dumb it is to fly with personal items in my baggage. With a tone quite similar to hers, I tell her that it is quite "dumb" to honestly think that I should be having such an issue with her on the phone to begin with. Everyone now days has to pay an additional 25.00 to even take a suitcase on an airplane, so we are being charged more for tickets, more for baggage and yet we should be thankful that they even let us on THEIR airplane. Lesson learned here, Don't fly American Airlines. They have very poor service, VERY rude customer service agents and if you loose your baggage, you will be lucky to have it within 48 hours of loosing it, of which you should be thankful because they are going out of their way to deliver it to you! This lesson cost me $3.75 for an additional day of parking, $80.00 in gas for my husband to bring me a set of keys from 200 miles away, and $180.00 in lost wages because all of my work attire needed was in the stupid baggage. Thank you American, for making this trip such a pleasant one!!

On March 18th, I flew from Houston GWB International to Chicago ORD. I checked my suitcase in at the check in counter. My luggage was lost when I arrived in Chicago and I filed a claim at the lost baggage counter at O'Hare. After 5 days, they asked me to fill out a claim form since they were unable to locate my suitcase. I filed a claim form on March 29th, and to date, they keep telling me there is no status update. This had been a business trip and I lost business papers, suits, calculator, portfolio, work related papers.

I also lost a framed photograph of my father which has great sentimental value to me. The total value of all the items lost was about $1,700. The Reps who answer my calls are rude and curt. Today I was told my file was tranferred to them only on May 24th (even though I submitted my claim on MArch 29th) and it will be another 8 to 10 weeks for them to review my case. I need to replace the lost items ASAP, since they are work related and cannot afford to pay out-of-pocket. I even wrote to their Sr Vice President Customer Relations, and the office of their CEO, no response.

I saved up for years to have an American Advantage (frequent flyer) flight. I called before my flight to find out it had been cancelled. No one bothered to call or email me, even though they had my phone number and email. Then, I waited with them on the phone for half an hour only to find out that they will not reissue a new ticket. Since they booked the flight through a third party airline (Air Tahiti), they refuse to reissue a new ticket, and have instead referred me back to Air Tahiti, which is of course a much smaller airline. And, since I spent half an hour on the phone with American, that meant a half hour on the phone that I was not on the line with Air Tahiti.

The sad thing is that they Interrogated me for 2 hours before boarding like I was a terrorist or something due to the amount of luggage my friend and I had. There is no where on the website listing 24hr policy except for lost domestic luggage and not missing. I will never ever fly AA again. i said that about Air Tran and they have never seen me again. The AA for international service is very poor compared to other international flights.

After boarding everyone, AA canceled this flight and gave a reason of severe weather and told everyone if we were to wait for take-off, we would have to wait for more than three hours. However, at that time, I have weather maps and an airport profile showing perfectly fine and sunny weather at Miami airport with no severe weather in the coming hours. In addition, Mexicana flight 307 departed at 6:35 for Miami, demonstrating this flight SHOULD NOT HAVE BEEN CANCELED. First and foremost, AA lied to everyone on the flight and blamed the canceled flight on bad weather that DID NOT EXIST.

Because of this lie, AA refused to provide accommodations for its passengers, forcing people to stay overnight in the airport. This was the concluding flight of my senior trip, and because of such an egregious error, I was forced to miss the first day of graduation activities at Princeton University. When I explained all of this, Orlando Hope at the ticket counter told my group that if we were unhappy we should sue American Airlines. I am completely and utterly appalled by the horrendous service and lies begrudgingly provided by Orlando Hope and American Airlines as a whole. I have numerous documents that provide evidence AA was completely in the wrong.

Dream vacation turned NIGHTMARE!I booked a flight and cruise for myself, my 11 year old daugther, my boyfriend and his parents.My boyfriend and his parents have never flown nor been on a cruise-a once in a lifetime trip.We saved up and paid months in advance which was no easy feat as none of us are wealthy.I am a CPS investigator and single mom.The time finally arrived last week for this well deserved and much anticipated trip.It ended before it started when the airline delays kept us from reaching the cruise in time. I received a text in the morning that said that flight was on time. We stayed in Charlotte the night before the flight to ensure we were at the airport on time. We arrived two hours early. AA staff continued to say that it would be a few more minutes every time we asked. Eventually they cancelled the flight.

Needless to say we were devastated and tears replaced the feelings of excitement.We were not the only ones left behind as two newlywed couples were stranded(one of which was military).Although we were all heartbroken, I was most upset that everyone trusted me with their hard earned savings for nothing.The financial cost of trying to remedy the situation has left us all several months behind financially.Neither Carnival or AA has responded to requests for remedies.I just wish that there was some way I could make this up to the people who were counting on me to make a lifelong dream of theirs come true.

Due to bad weather, the plane landed in Kansas City, MO, then we left in an hour to Dallas. We were told that those that were going on to El Paso would continue once we landed in Dallas. When we landed in Dallas, we were told the plane wasn't going to continue as the crew was tired. If we had known this, we would have tried to get a flight from Kansas City to El Paso and not go into Dallas. We then had to fly stand by. We lost 1 1/2 days of our vacation, a hotel room had to be paid for as we did not make it to El Paso in time, and I lost the rental vehicle that was being held for me.All the agents were rude to all passengers and one even snapped her fingers telling people to hurry up and board the plane.

I am writing to the Customer Service Manager - Sean with this complaint but do not expect to hear from him. If I get no response, I will send a copy of my letter to the Better Business Bureau and the Attorney Generals office. I think the way that American Airlines Agents treat their customers is absurd. We have to pay extra for baggage-the lady traveling with me had her baggage damaged and they gave her a very hard time about taking care of it. It was going to cost us another $139 to spend the night at a hotel in Dallas-AA gave us a voucher for "Distressed Passanger" rates at the Sheraton for $69. But no shuttles were available so we would have to pay an additional $17.00 per person each way to the hotel. Therefore it would have cost us an additional $139. to spend the night. We ended up staying at the airport-one gal slept on a cot and I slept or tried to sleep in a chair (Then you had the night people working) Vacuuming, making all kinds of noise-needless to say nobody slept very much.

We were lied to by all the agents-and told that our names would be at the top of the list the next morning and that the first flight out would be at 9:30am. Guess What!! Flight at 9:30 cancelled-couldn't get a crew together, our names ended up in the 20's. We did not get a flight out until 2:30 on Saturday afternoon. I had appointments I couldn't keep, I had people waiting for us in El Paso and they were very concerned about everything. I would advise people not to fly American Airlines and definately not to fly into Dallas airport.

I had called American Airlines 1-800 number from the Bahamas to book reservations for my husband and I. After giving the customer service agent relevant information and credit card number, she told me that everything was confirmed and she would email me my confirmation number and itinerary, which she did and told me to show it at check in. When I arrived at American Airlines check-in counter, I gave them my confirmation number and was told I don't have reservations.

I then asked to speak to a supervisor, who was very rude and in no uncertain told me that she cancelled our reservations because we were calling from the Bahamas with an international credit card! She informed us that there was no more seat on the plane and the only thing available is a flight to Barbados and we would have to spend two days there before we can get a flight to Dominica. I asked her if we will be compensated this inconvenience. She said, "No! I am not going to compensate you." So my husband and I purchased a ticket to Barbados and spent two nights there and then purchased another ticket to Dominica and on our way back had to spend another night in Barbados. We were on two-week vacation, which is the only time my husband get to spend time with his family and I was meeting them for the first time. When I returned home, I wrote American Airlines and told them about my trip. They wrote me back and told me they would look into the matter. I haven't heard from them since. This all happened in 2007. We had to spend more monies than we planned to and the anxiety of meeting my in-laws had to be put off.

In 2 instances of flights from Seattle to Chicago to St Louis, there were delays and poor planning on the Airlines part for catching a connecting flight from Chicago to St Louis. My flight was 20 minutes late taking off from Seattle due to what the pilot said was the airport shutting down the fuel tanks at the airport to replace filter, which he said they do every night at 11:55pm to 12:05am. So why does American schedule a flight at this time?

The connecting flight in Chicago has a 45 minute window to catch it. Since the Seattle flight always leaves late, the window to catch the connecting flight to St. Louis becomes smaller and almost impossible. The concourses for landing in Chicago and taking off for St Louis are different as they were today for my son's flight.

Since he only had 15 minutes to catch the St. Louis flight from the time they touched down, he had to go to a different concourse and he was in the back of the plane from Seattle. He missed the connecting flight and had to wait 2 and a half hour to get the next flight to St Louis. At the least, they could let connecting flight people leave the plane first and keep the connecting flight on the same concourse not a mile away. It is a poor planning on the part of American Airlines all the way around.

I have never experienced such unbelievably rude treatment as with American employees, in person and on the phone. I was stuck in Dallas on stand-by and desperately needed to get home. My mom called and tried to pay for a one-way ticket to an alternate airport to see if that would help. She is 73 years old and we just lost my dad to cancer. She was trying to help me, and I went to the concourse and they wouldn't let me on, even though the ticket agent told me to have her call in with a credit card and I could go. They sent me to another flight which was the one I had originally paid for. She was told over the phone, that "she couldn't pay for something that's already been paid for".

I go to the counter and they had me listed as "stand-by" again! She made a 4th call, and the agent on the phone said, "She is not stand-by, tell her to go back and take her off stand-by". When I did so, I was questioned and lectured by a very rude older lady, who interrogated me as to why I was flying stand-by! Are you kidding? Now, after the phone operator told her my ticket was already paid, they are trying to bill my mom almost $800 for a one way ticket! I was flying the same route as the ticket I originally paid for! I have had nothing but horrible experiences with 99 percent of American Airlines employees. I have never interacted with such rude, unorganized, people in a customer service oriented job. For them to treat my 73 yr. old mom the way they did, and treat me equally as bad, is just inexcusable.

We both (my husband) traveled from CMH to MIA via CLT, by US Air on Jan 15th 2010. At CLT, my carry on luggage was not allowed in, (Lack of overhead space) despite pleading, it had life saving medicine besides personal stuff. Our final carrier was AA from MIA to STT island. We never saw that piece being recovered as of today when we received a compensation of a meager $425.00 from AA who claimed that they are not responsible for the Meds (Cost us over $700.00 by itself. We feel strongly that a AA baggage deliverer at STT stole my piece.

He looked suspicious, drunk,and had already delivered one of our suite case to a wrong hotel. I feel that there is a ring at Marriott Fisherman at STT who is behind all this. AA is keeping silent about this. This is a case of steeling ones property and cannot be taken lightly accepting this check $425.00. I need some help in this ripp off by AA.

On 04/14/2010, we had a scheduled flight form Cancun Mexico to New York with American Airlines flight AA1674 that was scheduled to depart at 16:35 local time. After checking in, obtaining boarding passes and passing the security, we were delayed by 3 hours. We were told that the reason for the delay was a bad weather that prevented the airplane crew to arrive on another flight from Dallas (although we saw a crew entering our plane and exiting). All this time planes from another flights were taking off.

Finally, after Dallas plane crew took the place of the original one, we were told to board the plane. Then the captain announced that heavy rain flooded the runway and we need to examine it by taxing along before we could take off. Then it was announced that the plane doesn't have enough reverse thrust to abort a take off and accordingly to FAA regulation we cannot fly, unless we change the equipment, and the flight was delayed till the next day early morning. So we had to pick up our luggage and exit the airport, but not before our luggage went through exit screening that is in place now in Cancun airport. Than we were directed to go back to the check-in area where we were given vouchers for transportation, hotel and food. We were told to be back at check-in area next day at 5:30 AM.

Next day, they picked us up at 5:15 AM and we were back at the check-in area. After checking in our luggage, getting new boarding passes, passing the security, we proceeded to our gate. Then we were told that the flight was delayed again. This caused tremendous uproar among the passengers. What annoyed us the most was the fact that American Airlines made no attempt to replace or fix the plane and was simply deceiving us and obfuscating the situation.

After significant pressure put on American Airlines management, we were told to exit the gate area (again through immigration area with the usual exit screening) and go back to the check-in area where we joined the line to get new tickets to our destinations. Then we spent 5 hours in mother of all lines before we reached check-in counter. People were camping out on the floor, screaming at American Airlines employees and throwing tantrums. Finally, we got new tickets to New York, through connecting flight AA1654 to Dallas. After manually intensive search, American Airlines employee found our immigration card (retained during the initial check-in at the ticket counter). We returned it again at the ticket counter, passed the security area again and finally took off.

Considering all the mess at the check-in area, needless to say that AA1654 departed with one hour delay and we were late for the connecting flight AA744 to LaGuardia airport. We got on the next flight and landed at LaGuardia at 11:15 PM with 26 hours of delay. Instead of canceling the flight upfront and dealing with the situation by fixing or replacing the plane or putting passengers on another flights, American Airlines engaged in a game of deception and trickery that glaringly demonstrates careless attitude and bad judgment.

On April 11th 2010, my nephew travelled on American Airlines. While in flight, he needed to use the restroom and was charged $2.00 for this.

This disgusting practice of making people pay for the use of the bathroom must be stopped and any and all fees returned to the consumer. It is inhumane to make anyone pay to use the bathroom. Businesses on land are not allowed to do this and American or any other airline should not be exempt.

Our travel issues with American Airlines began before we even took our flights. We booked a flight with AA, through Royal Caribbean and because of the way we booked, we were unable to have seats assigned, possibly separating us from our 7 and 10 year old.

Our flight to Miami was okay, despite the fact that I had to sit separated from the rest of the family. On 4/5, our return flight, was a negative experience. We were on scheduled on Flight 1226 Miami to Boston. We attempted to go on an earlier flight (Flight 4662), which we paid the $50.00 change in reservation fee (four tickets, $200.00). We never made it onto Flight 4662, overbooked. I have not seen a refund notice from AA, since that time.

Our originally scheduled flight, which we made, Flight 1226 was delayed 1.5 hours over a mishandled log book, as was reported by the pilot to the passengers. During the flight, the flight attendants told everyone that no one was going to miss their connections. However, as we got closer, they notified us that someone would assist us at the gate. We went to the gate and the attendant, told us to rush down to where our flight was, as it might not have taken off.

As an aside, when we landed at BOS, the pilot made some sort of mistake, as the flight landed hard and incorrectly. We ran down to the gate (AA 24) and were notified that we had indeed missed our connecting flight by over ten minutes. The attendant at the gate re-routed us to LGA on US Airways on their 7pm flight, #2141. The flight attendant/gate attendant informed me that the bags had arrived at JFK and that they would have to be delivered to us, since we were not going to that airport.

We landed at LGA, left the airport and called to make arrangements for the delivery. Every call to AA, from that point on, told me that I had to file a complaint with US Airways. US Airways would not take the complaint over the phone. I lost an entire day of work 4/6, arguing with them over getting me my bags. I was in fact insulted by Supervisor Holly, who told me that he was not going to "bend the rules" for nobody.

After finally getting a supervisor Felicia- her code- RFB to assist me, she set up delivery, but for COD. She also told me that I would get a travel voucher, but did not send it to me.

The end result, three days later, was that AA charged me $55.00 for delivery of my bags and I was held up by the delivery guy. Since I have had this ridiculous experience, I am not interested in a voucher, unless it is for a partner airline.

My wife and I used your airline for our recent trip to Kauai, HI with our two small children (aged 3 and 1 years old). I purchased tickets for these flights in early September for the trip in December, and due to the inherent difficulties in traveling with young children of these ages, I was especially diligent when choosing departure times, seating, connection and layover times and indeed which airline I used, and in fact, paid more to fly at times which best suited my son and daughters nap times and witching hours. Therefore, when I arrived at LAX at 6::30 am for an 8 am flight, I arrived confident in the knowledge that I had confirmed seats that I had purchased at considerable cost with an airline who would be sensitive to our needs.

I was wrong. We were immediately directed to an automated check in machine, which after 15 minutes in line, told me I had to check in with a human as we had a stroller (this fact was missed by the AA employee who directed us to use the machine in the first place, despite the fact that the stroller is bright orange with off-road wheels and a noisy passenger). We then took our place in line at one of the few open human staffed check-in desks, and after 20 minutes, placed our documentation on the desk. The time now being 7:10 am, 50 minutes before departure. Six minutes after this (at 7:16am), she asked for my credit card, said something along the lines of its locked me out, "You can't get on this flight," and promptly disappeared.

At this point, I began to get concerned and after about seven minutes I asked the attendant at the neighboring desk where our agent had gone, with no results. She returned at around 7:24, and said (and I am paraphrasing), "It's locked me out, you can't get on this one. I'll try and get you on the 10:30 but I doubt you'll get on that one. This one is overbooked by 10 and that one is overbooked by 4 so it's not looking good, but you were late." I explained (as she of course knew) that we were not late, and asked her to get a supervisor, with whom she returned at around 7:28. This is when things got interesting. When I explained (calmly considering the circumstances) what had happened to this supervisor, she responded by telling me, "Don't raise your voice to me or I walk away."

When I calmly informed her that I wasn't raising my voice, she again implied the contrary, "Stop shouting, sir. Don't take that tone with me or this conversation is over." I was not shouting. I wanted to shout. I am very capable when it comes to shouting. I know what shouting is, but I was not shouting, using expletives or any of the other reactions I am sure she is well used to given her job and American Airlines policy of overbooking flights. I could tell that this was a person completely incapable of rational discussion, and asked her, calmly what she could do for us considering we had two small children and missing this flight would already cause considerable inconvenience and stress to us all. I also explained that we were not late for check-in and the the check-in agent may have taken a little long to check us resulting in my credit card being swiped after the 7:15 cut- off time. At this point, the check-in agent laughed at us.

We were then put on standby for the 10:30 to Honolulu, for which we waited 2.5 hours in the departure lounge to find we did not make because it also was overbooked. I then went to the AA customer service office, which incidentally was filled with other complainants, and found our limited options, (and I do commend your customer service staff for their professionalism and courtesy in the face of much not unjustified hostility from other passengers) none of which looked hopeful. Our next possibility was a 5:30 pm direct flight to Lihue. Despite the fact that our kids were showing signs of being difficult and we were ill-equipped for a 10 hour wait at the airport, we decided to wait despite the fact that we were in no way assured a place on the flight.

At this point, we paid $100 to join your Admiral's club to wait in a little more comfort. This was not offered to us and when I asked, we were told that we had been late and that no compensation would be forthcoming. We were not late. We eventually got on the 5.30 flight to Lihue after a very difficult, uncertain nine hour wait with two very unhappy kids, and after missing the best part of a day of our limited vacation.

Last September, I purchased a product from American Airlines for just over $3000. This product was a service, a service to convey myself and my family from Los Angeles to Lihue at 8 am on Saturday, December 19, 2009. American Airlines failed to provide me with the service/product I originally purchased, a failure which caused a good deal of distress and inconvenience, and I believe I am entitled to compensation. Furthermore, your airlines policy of openly overbooking scheduled flights is completely unacceptable. A passenger enters into a contract with you at the time of purchasing a ticket and this policy routinely (and I say routinely because we met other passengers in similar situations on the day and have spoken to many since) causes these contracts to not be honored.

And finally, your customer service failings were surprising to say the least. In this economic climate where potential customers think long and hard on where to assign their hard-earned dollars, the treatment we received from your check-in agent and supervisor beggared belief and was completely unacceptable. The supervisor was openly hostile (she wasn't wearing a visible name tag, incidentally) from the moment she came over, and clearly was so safe in the knowledge that she could snap her fingers and have me dragged away if I argued with her that she chose the immediate tactic of antagonism. She is an absolute disgrace to AA, as she would be to any company in which she had to deal with customers, but is for me now the face of your company. I have no complaints about any other part of your customer service.

Service on board both flights was adequate but this person is the reason I will not fly AA again without good reason. As long as you employ people like this in important front-line positions, something I have never encountered with any other airline, I can't see how AA can remain even remotely competitive as long as customer service has any importance.

On December 29, 2009, we, two families with a total of 8 people (4 adults and 4 children), wanted to take the ferry from Shekou to HK Airport on December 31, 2009, to take flight AA6116/CX520 to Tokyo and then on to Dallas in the U.S. We bought the ferry tickets on Dec 29, 2009. We both called Shekou Ferry and checked personally with ferry staff about which ferry we should take to catch flight AA6116/CX520 departing the HK Airport at 10:20 am, and if we could check in our luggage for the flight from the ferry. We were told that we should take the 7:45 am ferry and our luggage could be checked in directly for flight AA6116/CX520.

On Dec 31, 2009, Shekou ferry staff keyed in our air ticket information to their computer. They informed us that they could not check in our luggage directly for the flight because they could not find the seating information in their computer. They told us we had to check in our luggage at the HK Cathay Pacific counter.

The ferry departed Shekou at 7:50 am and arrived at the HK Airport Sky Pier at 8:29 am. After we claimed our luggage and reached the Cathay Pacific counter, the time was 8:40 am, 100 minutes before the flight departure. The Cathay Pacific counter supervisor, Maggie **, refused to check us in because there were less than 120 minutes before flight AA6116/CX520s departure.

We were told our tickets were Q class. To accommodate us on the next available Q class seats, we would have to wait at least one month. To be accommodated on the next day's flight, we had to pay about $1600/person. We paid the money because we had no other options, and we could not afford to exhaust the four children any further and delay our business schedule in the U.S. Contrarily, a friend took the same flight as ours on Dec 31, 2010. She checked in her luggage through the Cathay Pacific counter in another HK Airport terminal at 9:00 am, 20 minutes after we were told we were too late for boarding. The time for her to get to the boarding gate from her check in terminal was the same as for us, about 10 minutes. She was allowed to board the flight.

On Jan 01, 2010, we took the same 7:45 am ferry to catch the same flight AA6116/CX520. Even though we bought our tickets directly from the Cathay Pacific counter, we still could not check in our luggage directly from Shekou. We were told only Cathay Pacific customers could check in their luggage directly from the ferry. Our tickets were paid to American Airline, and therefore we were AA customers, not Cathay Pacific's. Therefore, we had to check in our luggage at the HK Airport. We arrived at Cathay Pacific counter at 8:25 am on Jan 01, 2010, 115 minutes before the flight departure. It took Cathay Pacific about 15 minutes to finish the luggage and boarding pass process, which finished at 8:40 am.

We then went through security screening, airport tax return, and took the train to arrive at our boarding gate. This process took us another 10 minutes. In other words, it took us a total of 25 minutes from starting to check in our luggage to arriving at the boarding gate. We were the only 8 passengers waiting in front of Cathay's counter on Dec 31, 2009 for flight AA6116/CX520. Cathay would have finished our check in process within 15 minutes (as we proved it on Jan 1), and had another 85 minutes to process our formalities and load our luggage to the plane, but they refused to do so, even though they were capable of handling our friend's boarding 20 minutes later after telling us were too late for boarding. They forced us to buy the tickets on the 2nd day at $1600/person (total $11,625 for 8 of us).

We understand it's airline company's discretion in determining the necessary connecting time. We think this connecting time should be more a guidance to assist passengers having a smooth boarding. It should not be used as a barrier to manipulate the passenger flow to the flight. The flight we were taking on Dec 31, 2009 was oversold , and it's beneficial to the airline company to block 8 'economic class' passengers, thus relieve their burden to upgrade some passengers to higher class seats.

When I reserved my ticket, the lady on the phone sold me the ticket for a different day. I noticed that when I reserve the confirmation via email. So I called to fix the problem they created. Then they charged me $150 plus the difference in the fly rate, a total of over $300. Then I got to the airport the day of my flight, 3-24-2010, at 7:45 going to Santo Domingo Dominican republic. They checked my bags 3 times. I told them that I was going to lose my flight. They said they were only doing their job. One (1) bag was going to throw the belt which went to Puerto Rico, by the way, and arrived 5 hours before my arrival. It got there at 1:45 and I arrived at 7:30. Now because I lost the flight due to their laziness, I had to pay $282. So I pretty much lost over $530 with American Airlines.

This airline will never ever see a penny from me ever. And I will complain about this until I hear from a supervisor from American Airlines. My flight number was 1689. Before I forget, when I finally got to the boarding, the airplane was sitting there for 15 minutes and the agent refused to let me in the airplane. I lost over $530 and the taxi that was waiting for me.

My husband and I were on a 12 day cruise around Cape Horn aboard the Star Princess, leaving Buenos Aires on Feb 18th and arriving in Valparaiso on March 2nd. We were departing on AA on March 2nd from Santiago, Chile to the USA.

On Feb 28th, an 8.8 earthquake struck Santiago, Chile. The airport terminal in Santiago,Chile was damaged and flights to the USA were canceled for about a week before gradually returning to normal schedule. Our cruise ship was docked in the harbor from March 2nd thru March 4th, to allow cargo ships to enter with needed supplies for the earthquake victims.

The damage in and around Santiago was moderate but the airport terminal was shut down and alternate ways to screen passengers were developed. With no definite date of when the airport would reopen and our safety in doubt, staying in Santiago for an undetermined amount of time, Star Princess offered to let us take a return cruise back to Buenos Aires.

We contacted AA, via our travel agent in the USA, and she was told that AA would not honor our return ticket (already paid for), but would charge us an additional $1400/ticket to return from Buenos Aires. Needless to say, we were quite upset about this outrageous fee but more so when others taking the same flight were not charged any additional money.

When we arrived at the airport in Buenos Aires and spoke to the AA representative there, they too, were shocked at the fees we were charged. We felt that they were obligated to get us home safely and instead made our journey home more stressful than it needed to be.

We were in constant turmoil about how we were getting home safely and then have to deal with the added stress of these over priced tickets. I sent an email to the CEO of AA from the ship, and his return email stated that they could not give us a return ticket w/o this fee but they did waive the change of flight fee (a minor fee by comparison). I feel that they were taking advantage of us knowing that this was the only way we had to get home safely. It is always the bottom line for big companies. They do not think about how these fees affect our finances. We were forced to put these fees on our credit card in order to get tickets home.

My flight was delayed twice. As a result of the delay, I missed two transfer flights from Chicago to Atlanta. Service at the ticket counter was extremely slow. I stood in line for an hour before being informed that my flight was delayed by two hours. The customer service agents were extremely rude and would not contact a supervisor for me stating that they "have no superiors". The gates printed on my tickets were incorrect and I was not informed of the changes until the very last minute.

I missed all of my scheduled appointments at my destination due to the delays and missed flights. I was unable to redeem a $150 dollar ticket for an event that I missed because of the inefficiency of American Airlines. I was appalled at the poor level of service provided by the airline.

On February 24, we received a call from Cheap Tickets informing us that the Continental flight from Newark was being cancelled due to the snowstorm coming overnight. We had our wedding planned for Las Vegas and everything paid for. There wasn't any flight leaving Newark at that moment. What we were told is that if we get another flight from JFK, we will get our money back for the portion of that ticket which we did from Cheap Tickets, Continental gave us partial of the e-money. They said purchase your tickets to leave from JFK in 2 hours and we'll reimburse you.

So the Cheap Ticket agent set us up and we purchased two tickets from American Airline at $800 each to travel from JFK to Los Angeles, then to Texas, then to Las Vegas, all in one night. When we arrive at JFK, the ticket agent looked at the itinerary and said, "Wow, that's a lot of traveling." She saw my husband carrying my wedding dress and congratulated us and said, "Let me help you." She looked and looked and came upon the following itinerary. She stated that we can travel to Los Angeles and stay there until morning, get on a plane to Las Vegas around 10 am. So we said yes, all we wanted to do was get out of the snowstorm that was coming. I have all four boarding pass tickets and ID numbers for verification purpose.

We stayed at that Motel 8 down the street from the airport. Well, when I received my American Express bill, American Express charged me $1451 per customer. You've gotta be kidding me. We sat in the last fourth row with crying babies and man drinking and being so loud. If we knew that American airline was going to charge that amount, which is crazy, we would have never gone. No way. Please look into this matter. We cannot afford this. It was never told to us. We agreed because $800 per person was easier than $1451.

I recently traveled from Milwaukee, WI to PAP, Haiti with 1 stop in Ft Lauderdale. Upon check-in in Milwaukee, I was told that my luggage would be sent straight through to PAP. Midwest Airlines failed to get the bags to you for the trip to PAP. But also during that time, I tried continuously to contact your offices both in PAP and Ft. Lauderdale. Usually there was no one available, and when there was, nobody knew anything nor would they listen to what I had to say as I would try to explain the situation. It was horrific! And to say the least, being in Haiti for 8 days with no clean clothes, food or medications was a most unfortunate experience.

I had to borrow extra food and clothes from other team members. However, I have MS and not having my medications did cause a bigger problem. I ended up being a patient in the very hospital that I was working in. It was painful and embarrassing and would not have happened if the personnel on the phones would have taken my calls and acted on it. Please call me for details on AA Flight #2285 on 2/26/2010.

Via American Airlines, my husband & I flew from Madison, WI to San Juan, PR on Saturday, 02/27/2010. Upon my flight had an arrival in San Juan, my luggage was nowhere to be found. We went to the American Airlines Baggage Claim desk to file our claim and the agent stated that my luggage was held back on 02/27 at the Dane County Regional Airport in Madison, WI. I later found out that this was not true. Per TSA: "If a Transportation Security Officer (TSO) needs to open and search a checked bag that is unlocked or locked in order to resolve an alarm, the TSO will place a Notice of Inspection (NOI) inside the bag in order to alert the passenger that his or her bag has been searched." I did not receive a NOI in my luggage. Therefore, my luggage was not held back by TSA. Noting this, American Airlines (AA) lost my luggage on 02/27. I was lied to by the agent.

Starting the morning of Sunday, 02/28, I called to check on the status of my luggage. The response from the agent was, "We have no idea where your luggage is at this time". This is our vacation, what do you mean you can't find my luggage! I called three times (3x) that day to find out status and we never did get any answer. Without my luggage, we boarded our Carnival Victory cruise ship to cast off to St. Thomas, VI with me in my winter-type clothing which consisted of a sweatshirt, long pants, socks and boot shoes.

On Monday, 03/01, we again called AA to locate my luggage. No one knew where it was. We called again in the later morning/early afternoon and we needed to convince the agent to let us talk to a supervisor. The supervisor approved us a reimbursement amount to get some clothes and necessities. This was needed since I am now wearing some of my husband's larger-than-me-clothing. We had great difficulty finding undergarments, shorts and shoes in St. Thomas, VI. This is our vacation and we spent a good portion of our day trying to locate items for me to wear! We continued to call AA twice (2x) more to get a status on our luggage and it still was nowhere to be found. I started to cry.

On Tuesday, 03/02, we again called AA to locate my luggage. Still, no one knew where it was. We, again, needed to convince the agent to let us talk to a supervisor. The supervisor allowed us to get yesterday's items laundered and to allot me more money to buy clothing due to the fact that there was still no sign of my luggage. Again, we spent our day looking for clothing for me, rather than going on a fun excursion! We are in a much poorer country (Dominica) and we are having worse luck finding items; we actually settled on some items to make due.

It was completely difficult to find business casual/business attire since tonight on the ship it was formal night. I cried and cried and cried. We continued to call AA twice (2x) more to get a status on our luggage. On our last call, we found out that my luggage was in route to hopefully make it to our next destination, but there were no guarantees.

On Wednesday, 03/03, we again called AA to locate my luggage. It was maybe going to make it to Barbados, but they were only hopeful, not positive. Without hesitation, our agent directed us to the supervisor who allowed us more of an expense. This is now day #4 without my clothes, without attach items, without my personals, without anything. This is supposed to be a vacation! What kind of vacation is it when you spend all your time trying to find something to wear? Do you know how fun it is to locate a driver and to explain that you want to go to a place that sells underwear? No excursions for us; just shopping to find me undies and a bra! Ugh! We, finally, received my luggage around 5:30pm on our ship. AA did not deliver, but rather Carnival was gracious enough to pick up my luggage at the airport and to rush to get it on the ship before we disembarked.

Just when we thought it was all over--the nightmare continued! On our return flight from San Juan, PR with arrival in Madison, WI on Sunday, March 7, American Airlines lost my luggage again! How ironic is that?! Our flight was a late flight, so we filed the claim at the claim desk and went home.

On Monday, March 8, we contacted AA Baggage Claim and the agent stated that my luggage was currently in London, England. What? She thought that my luggage may be in Madison, WI on Tuesday, March 9, in the later afternoon or early evening. I told them to hold it at the airport, and then once it arrives, I will pick it up rather than having them deliver it.

On Tuesday, March 9, after contacting AA, the agent located my luggage in route to Madison, WI with an approximate arrival at 3:41pm. I, again, told the agent to hold my luggage at the airport and I would come and obtain it. Just after 3:41pm, I contacted AA. My luggage did arrive and I, again, told the agent to hold it at the airport for me to come and get it. I arrived and the airport, my luggage was in the van to be delivered. I had to have the agent call the van guy and have him give me my luggage. It was located and I was able to take it home. I was happy until I opened my luggage! My luggage was settled and the insides were settled just like they appear after you get your luggage for the first time after traveling.

Then I noticed things were not packed the way I packed them (I roll my stuff, things were unrolled) and my stuff had been rummaged through! My attach case was opened with all the items from within it were dispersed throughout my luggage. To top it off, the 2 cartons of Marlboro Lights we had in the luggage to take home with us were gone. I know that my attach was zipped shut since I checked it after we got off the ship. I am also 100% positive that the 2 cartons of cigarettes we purchased were in there because I checked.

Not only was my trip ruined by my husband and I running here-&-there to purchase items to wear (instead of going on fun excursions), but also, I was violated and I was robbed. This is intolerable! American Airlines Customer Service Plan states: "Every customer is important to American Airlines and American Eagle and we are dedicated to making every flight you take with us something special. Your safety, comfort, and convenience are our most important concerns."

This was in no way comfortable with flying with you on my return flight in fear of losing my luggage and you were not convenient at all! The travel vouchers are a nice gesture, but are not satisfactory to us. You complicated our lives for 7 days out of 11! You give better voucher amounts to people willing to give up a seat than to those of us whose vacations you have ruined! You had my luggage more than I did and it was my vacation!

To sum things up, only after requesting a refund did I finally receive an apology (which I do appreciate it). AA has totally poor and pathetic customer service in that it took all this time to get one persons to feel even one bit sympathetic. Secondly, I was lied to by an AA agent stating that TSA lost my luggage. Thirdly, once I give my checked luggage to them, aren't they in-charge and responsible for it? I don't believe that my luggage should have ever been outside American Airlines' care. I gave them my stuff with the expectation that AA would treat it as your own, but that apparently didn't happen. Lastly, I was not only violated by people rummaging throughout my luggage, but I was robbed! I spent more time crying than enjoy my vacation!

Paid for luggage to arrive in a timely manner (not acceptable, they had it 7 days out of 11). I requested a full refund along with a request to reimburse us for the costs of our airline tickets, the payments made to have our luggage checked with them, and the cost of the stolen cigarettes refunded to me. Total amount of plane tickets is $459.64 x 2 = $919.28. Total amount for baggage is 2 x $20 x 2 = $80.00. Total amount stolen was $39.92. Grand total is $919.28 + $80.00 + $39.92 = $1,039.20. As a result, we were only given $200 (2) vouchers. What a rip off!

I got to the airport 2-hours before my flight to departure. When I got to the front desk 40 minutes before departure, the front desk Julie, was losing time by talking to her co-worker. I approached her and she started taking care of me after 15 minutes. She said I was late and she cannot put us in a later flight. We talked to the supervisor and she said to call the agent and see if he can help, but no results.

We are very sad since we always fly with American Airlines for many times. My wife who flies to North Carolina every 4 months, and now we ask to look over what happened. I arranged someone to pick me and my son up at the airport in Budapest, I also need to be there for Immigration appointment. Please help us to get our money back. I do not have any more money to buy new tickets. Kindly overview my case.

My flight was delayed because of bad weather. I missed my connecting flight because of the delay. I was put on standby, along with 60 other people for the same flight! I got nothing from AA except: "It's out of our control". No offer of another ticket and I even had to pay my own hotel for two nights, although they did give me a "distressed traveler" voucher. If I had not spoken to an agent who told me I needed to re-ticket my return flight, I would have been stranded and unable to return home. It seems that the computer system labels you as a "no-show" if you don't make any leg of your flight and cancels your other tickets.

Staying in the airport, waiting through at least seven other flights before giving up (I had only scheduled a weekend visit to Phoenix to visit my son for his birthday), and then my return flight could have been cancelled? Paying for hotel on my own and no apologies, no offers of another ticket? This was my third flight with American Airlines and the other two, those were international, were also disasters: Long, long delays, arriving in a foreign country well into the wee hours.

I thought maybe domestic would be better. Well, never again! As I walked through the Dallas-Ft. Worth airport, I saw the same scene over and over again. AA offering cash to any seat holders willing to part with their tickets, many people on standby. Yes, it was spring break but they obviously oversold. Unethical behavior on the part of American Airlines.

After having tried to resolve my complaint with American Airlines, their final response after 8 communications between American Airlines and myself is "...any further correspondence about this particular issue would be unproductive." I was overcharged between $132.90 and $340.00 by American Airlines and a refund to me is due from American Airlines.

3 times when we went to get on the plane and get to our seats, they had given them away to someone else and never said a word so we had to wander around. "Is anyone sitting here?" just a bit embarrassing especially after the 3rd time. If our plane had crashed and someone was sitting in the seat I was assigned to, what would my family have done?

In 2/25, I called American Airlines direct to book a business flight from Charlotte to Dallas and requested the bulkhead row. Due to my inability to bend my right knee, I cannot sit anywhere else on the plane because I won't fit. I also use crutches, so my disability is obvious. On 3/4, I boarded the plane to find another passenger on my seat. A female flight attendant refused to help me and told me to de-board the plane and go to the gate agent for assistance. A First Class passenger offered to give up his seat for me and was told no.

So I hobbled up the ramp on my crutches to the gate. I told them there was a mistake and asked if I could get another bulkhead row seat. I was told none were available. When I told the gate agent that I booked that seat directly with American because I had to sit in that row or I couldn't fly, she accused me of lying and told me not to fly. So I asked for my luggage back and she refused. When asked what happens once my bag arrives in Dallas, she said, "It's not my problem." She then threatened to call the police. I sighed and told her to go ahead to which she screamed, "Did you tell me to go to **?" I replied, "No. When you threatened to call the police, I told you to go ahead because what are they going to arrest me for, crying? I've made no threats to you."

When I asked for the number to the customer service, she refused to give it to me and threatened to close the door and not let me on the plane. At this point, I was so upset with the way this was being handled. I was shaking and tried to decide what to do. I did not want my luggage to go missing on the other end and since I did have business in Dallas, I decided to get on the plane, not knowing where I was going to sit. She screamed at me that I had 30 seconds to get on the plane, so I tried to hobble down the incline ramp to get to the door as fast as I could, but because I was so shaken up, I lost my balance, collapsed on the floor in front of the door and I burst into tears.

The male flight attendant helped me up and got me on the plane. The female flight attendant who refused to help me earlier put me in an aisle seat where I had to sit with my right leg across the middle seat and my foot in the lap of another passenger. I asked this flight attendant for the name of the gate agent and she refused to give it to me. Instead, she told me there were lots of stories flying around about what happened. Four rows in front of me, there was an empty bulkhead row seat.

The next day, I called AA. They confirmed that I did book the bulkhead row for that flight and they agreed that they dropped the ball. Their legal department has contacted me and informed me they were opening an investigation and to not do anything for 30 days.

My husband was traveling with a broken ankle. He is on crutches. He need help to get from on gate to the other. We would have never made our flights if they had been back to back. We waited 27 min. on the plane for a wheelchair in Chicago IL. Then in Dallas, he was taken to the wrong gate, left there and had to take an escalator on his crutches to another level. We then had to ask for help to get a wheelchair. Thank goodness someone helped us and we finally made it to the proper gate.

On both flights, we sat in the 14th row. It was a nightmare for my husband. I could not help much as I just had hernia surgery the week before. My husband was completely exhausted by this ordeal. He decided he could not fly back. So we had someone come to Texas and drive us back home. I can't imagine how a truly disabled person could travel. The help we got was very unsatisfactory.

On the plane, he was given a 14th row sit. No one tried to give him a front sit. I understand our tickets are none refundable but that's ok. It has soured us on flying again in the near future. I hope this will wake you up to the fact that people with needs are being overlooked. I hope this will give you a new light on this failure to help disabled people in the future. My husband was sore for 2 days and delayed our vacation plans. He was exhausted from moving around on the crutches when he was supposed to be off his as possible. He had a note from his Doctor to have this wheelchair help. This was not the case in the two large airports. This was not good for his ankle to heal.

After spending 2 months in Ecuador with my mother, she and I were headed back to our home in Ontario, Canada using American Airlines. We were to go from Quito, Ecuador, stop in Miami, Florida and then board another plane to land in Ontario. The flight from Ecuador to Miami was fine, despite the not-so-fresh food I ate for breakfast on the plane. When we got to Miami however, things turned sour. As we were getting our bags checked before boarding our plane, the ladies working in that area stopped us because we had cream and perfume in our carry-ons. That is completely understandable and had I known about that policy, there would have been no issue.

Before even explaining why they had pulled our bags aside, however, the three ladies working in that area practically bounced on my mother and I. I didn't know why we had stopped and the second I saw them opening my carry-on and pulling things out, I went to grab my things and said "Hey, that's mine". One of the workers almost grabbed my arm to stop me from touching my own things. My mother and I were not aware that we weren't supposed to have those types of products in our carry-ons as we're not frequent travelers. We were only in Ecuador because a family member had passed away suddenly. The last time we had traveled was in the early 90's.

So these three workers now became extremely hostile with my mother and I, simply because we were asking questions about why we had stopped. Over and over again, they said that there were "signs everywhere" saying that these types of products were not allowed in carry-ons. The last time I checked, my eye vision was fine and I did not see a single sign about this policy. Furthermore, people in airports are usually rushing to get out or catch their flight. It is not anyone's priority to be checking signs for policies they may have missed.

Eventually, their supervisor was called and the three workers (very obviously frustrated) were told to leave (by their supervisor). We were told that we could take these products in our carry-ons, but that we'd have to go to some other place in the airport to have them approved and that it would be a charge of $100. And then we would have missed our flight anyways.

So we left, leaving our products (some of which were Christmas gifts) behind and barely caught our flight. The only reason we even made it was because there was a person ahead of us going for the same flight. We could not walk as fast because of all our baggage and so the person in front told the workers on the plane that there were more people coming. The whole experience made me dislike traveling altogether. And if that wasn't enough, the night I got home, I threw up twice, then developed food poisoning, which then led to a nasty bladder infection that left me with a fever that had me in tears. All this I linked to the food I ate in the plane the morning we left for Miami. I will never travel with American Airlines again, if I do ever decide to travel.

American Airlines had cancelled my flight due to weather. After refusing to refund my credit card and insisting all refunds must come in the form of a voucher, they had sent the voucher to an incorrect address and I have never received it. American Airline's policy is, all disputes need to come in the form of writing and email from a link off of their website. They are supposed to resolve in 2-3 days. It has been over a week since I sent in 2 complaints requesting my refund voucher being sent to the correct address with no response.

My husband and I had reservations on Alaska Airlines traveling from Juneau, AK connecting to American Airlines in Dallas, TX and continuing on to McAllen, TX. The Juneau flight was canceled due to bad weather and was re-booked for the next day with no additional fees from Alaska Airlines. To change our reservations with American Airlines for the next day, my husband and I were charged a change fee of $150.00 each (a total of $300.00) plus the ticket increase of $88.20 each (a total of $176.40), which brought the cost of the 90 minute flight to $561.90 each ($1123.80 total). The need to make this change was totally out of our control.

I feel like this was a total rip off and we will never fly American Airlines again or recommend it to anyone. Our hotel and rental car reservations were also changed with no additional charge. This additional fee added a financial burden on us. With the cost of airfare these days plus the charge for luggage it is financially difficult to travel even once a year. Then to be charged for the weather. This is just not right.

I had a ticket that I used Advantage miles for from my sister. My ticket needed to be changed due to my daughter having an early delivery of her baby. I got nothing but a run-around, and was told by Chuck at American Airlines that I needed to purchase an additional 3,000 miles on top of my sister's 45,000 miles more to get to Milwaukee. Not to mention that I could not even get the ticket until the miles were in the account. This was told to me by Chuck over the phone, the miles had to be bought online, and they cost $118.69. I come to find out today I didn't need to buy the miles, and the flight for Monday was not available, (because I could not reserve it even), and was out the money, and had to take an overnight flight on Tuesday.

I was on an AA flight 109 on June 30th, 2009. Flying from Tel-Aviv to Boston and switched planes in London. I feel asleep on the plane, and when I woke up both me and the woman sitting next to me started being very sick with cold symptoms, runny nose and sneezing. When I landed, I went to my sister's and took some Sudafed for my runny nose. The next day I stared having a very bad rash, so I took some antihistamine cold medication. After 3 days, I flew to MN, where the rash persisted with the cold symptoms gone.

I then flew to LAX, where again I still had the rash. Returning to MN for another week before flying back to Israel (in all 5 weeks in the US). I still to this day have the rash. I have been to skin doctors, allergists, dietitian and had blood works done. It is diagnosed as chronic Urticaria, which is a rash that comes and goes and has to pinpointed reason. I would like to know if there is a forum where I can check if other passengers in the same flight with the same symptoms, maybe the woman next to me. I have tried all medications. I have paid $150.00 for dietitian. I have been unable to concentrate with this persistent rash, and wake up in the nights very itchy. I take a pill which only kicks in after an hour.

I booked a flight from Key West to New York for February 9th, and I got an email on January 27th saying that my flight was cancelled. I called to find out why and they said that my fie called at 9:54 am and cancelled the flight. We were together at the doctor getting a sonogram at that time; there is no way she could have called and even if she had, she didn't have any access on flight information to make those changes. They offered to rebook me at an additional cost of 175 dollars per seat which I refused.

They kept insisting that my wife had called and that she could have easily called from a call phone at the doctor's office. They are basically calling me a liar. I was able to get booked on an earlier flight out of Key West and a later one out of Miami, but only because I have a friend who works for AA in Key West.

Now, my pregnant wife has to sit in an airport for five and a half hours waiting for our next flight. I want to know how they cancelled a flight that my wife didn't pay for; it was my credit card. How can they let someone cancel without confirming their identity. I want to know who said that they have spoken to my wife but they didn't tell me.

I booked and paid for an R/T flight (AA confirmation KAIHKN, ticket no. **, AAdvantage no. **) on AA.com for Cathay ** on 7/25/09, MIA/SJU. Her daughter in SJU was to deliver C-section on 12/21/09. Pregnancy complications occurred, and on 12/02/09, her daughter Liselle was admitted to the emergency room at Auxilio Mutuo Hospital and her baby was taken by C-section that evening. I called American Airlines reservations on 12/02/09 at approximately 2 pm seeking assistance to get Cathay ** to SJU to aid her daughter as soon as possible.

I was told it would cost $275.00 ($150.00 change fee and $125.00 increase in air fare) to leave MIA/SJU that evening. I asked if there was a "compassion" allowance for family emergencies and she said yes, it would cost about $600.00! Sounding illogical to me, I found a one-way MIA/SJU fare on Priceline.com on AA flight 1567, 12/02/09 of $207.10, which I purchased (AA confirmation no. **, ticket no. **, Priceline itinerary no. **, AAdvantage no. **).

On 12/26/09, when Cathay ** tried to check-in online for the previously purchased flight (AA flight 2202, 12/26/09, SJU/MIA, KAIHKN, ticket no. **), she learned her itinerary was cancelled by American Airlines! After speaking with two AA reservations agents and a supervisor, I had to pay $132.90 for Cathay ** to be able to board the exact same flight that was already bought and paid for on 7/25/09! As a result, the total cost to me for the R/T flight on 12/02/09 - 12/26/09 MIA/SJU was $594.20.

Aside from the inconvenience of all this, I was overcharged between $132.90 and $340.00 by American Airlines, and a refund is due, and expected by me from American Airlines. I find it offensive that while other airlines allow "compassion" fares and flexibility for family emergencies, American Airlines looks upon this as a money-making opportunity.

Please note: After unsuccessfully trying to submit this complaint by e-mail on AA's customer relations website, I am submitting it by U.S. mail. The other Web links were successfully submitted on 1/05/2010.

I travelled from Karachi with my wife on Etihad Airways on 4th Jan, 2010 via Abu Dhabi to London (UK) and was transferred to AA from Heathrow. I got two bags at O'Hare, Chicago and the third was delivered to me at the above address the next day after midnight. The 4th bag which had mostly expensive ladies' clothes, some personal effects and some rare old family photographs and ornamental items, is still missing and has not been delivered to me. I have been contacting the American Airlines Baggage service daily but have a feeling that they are not doing enough to locate my lost bag . The locator Number the American Airlines gave me is TSVFFQ.

It is 11 days now and I have not received any positive response. Address and names( as mentioned above) are clearly written in bold letters at the top of the black bag. Can you help me or ask the Airlines to be a little extra swift and careful in their efforts? I have been travelling in Middle East and Europe for the last 40 years (I am a senior) but it never took so long anywhere to deliver the delayed baggage if the mishap took place sometime. This is the most advanced country and here I have suffered the most. I am leaving here by the end of the month and want your urgent attention to help me get my bag as soon as possible. May I trust your agency and hope that you will sincerely try to help? The bag's contents were not less than a couple of thousand dollars worth but the mental agony and inconvenience cannot be fully described. It is tremendous and has totally spoiled our vacation.

American airlines bumped our flight 3 times due to the supposition they didn't have enough passengers. That is as far as I can see it. They used mechanical failure as their reason three times. I bought First class tickets. But was bumped to coach. If I hadn't pointed it out, they would not have even refunded that part. Because of their inept airline, I missed my other flights. AA doesn't care. Although 7 hour layover is not much to most people, it is to me when I have to drive 4 hours at night late in 0 degrees snowy weather. American airlines don't give a damn about putting peoples lives at risk. I would fly American if they would change their advertising commercials. They need to make a true commercial that states, hey! we don't give a damn about you as a customer, just fly with us anyway. At least we wouldn't be lied to and we would know what to expect

I booked and paid for a round trip flight on AA.com for Cathay on 7/25/09 - MIA/SJU. Her daughter in SJU was to deliver C-section on 12/21/09. Pregnancy complications occurred and on 12/02/09, her daughter was admitted to the emergency room at Auxilio Mutuo Hospital and her baby was taken by C-section that evening.

I called American Airlines reservations on 12/02/09 at approximately 2:00 PM seeking assistance to get Cathay ** to SJU to aid her daughter as soon as possible. I was told that it would cost $275.00 ($150.00 change fee and $125.00 increase in air fare) to leave MIA/SJU that evening. Asking if there was a "compassion" allowance for family emergencies, she said yes, it would cost about $600.00!

Sounding illogical to me, I found a one-way MIA/SJU fare on Priceline.com on AA flight 1567, 12/02/09 of $207.10, which I purchased. On 12/26/09, when Cathay tried to check-in online for the previously purchased flight, she learned that her itinerary was cancelled by American Airlines! After speaking with two AA reservations agents and a supervisor, I had to pay $132.90 for Cathay to be able to board the exact same flight that was already bought and paid for on 7/25/09!

As a result, the total cost to me for the round trip flight 12/02/09-12/26/09 MIA/SJU was $594.20. Aside from the inconvenience of all this, I was overcharged between $132.90 and $340.00 by American Airlines, and a refund is due, and expected by me from American Airlines. I find it offensive that while other airlines allow "compassion" fares and flexibility for family emergencies, American Airlines looks upon this as a money-making opportunity.

On January 3rd, my children, daughters (16 and 12 years old), were left at the gate of their flight by the American Airline escort! The children are supposed to be with "an escort" at all times, until they are transferred to a stewardess on their flight to assist them in boarding the plane. The left San Diego and arrived at Dallas for a 1- 1/2 hour layover. They were left for over an hour before my daughter called me from her cell phone (with a dying battery) to tell me that their flight was cancelled. I asked where the escort was. She said that she left an hour ago. What! Oh my goodness! I called American Airline right away. I stayed on hold for 17 minutes. I got an agent and was put on hold for another 10 minutes. Then finally, I was transferred to a supervisor that simply stated that "they should be in an unaccompanied minor waiting room". Exactly! That is what I thought! Well, I didn't know that gate my girls were at, nor did they!

They dropped my daughters off at 11:45 and left them at the gate. And the flight was not due to depart until 1:30 pm. They would have been sitting there, without supervision for almost 2 hours before the flight would depart! I hardly think that leaving them at the gate would account for being "responsible for all paid unaccompanied minor". The supervisor thought it was okay to say that they would remain at the gate until their next departure, which was at 6:45 pm. What! I said, "So, it's okay to let them sit there at the gate for another 4 or 5 hours?" "Yes ma'am," she said. I said, "You mean to tell me that you are not going to take them to the unaccompanied minor room?" She put me on hold and said, "Okay, somebody is going to the gate to pick them up now and take them to the room." Thank you! And she said, "There are also several other children waiting." Oh, now I am really worried, and so should the other parents be. Be wary of American Airlines' unaccompanied minor program! They are not monitoring your children! I will follow up with their resolution.

We are passengers of American Airline Flight No. 2470 coming from Los Angels, CA airport coming to Dallas, TX. We waited at the airport 6 hours and every time asked a question from American Airline worker, they have an attitude. I paid $371 for each ticket and $20 for baggage charge each way for our flight to get to Dallas airport at 4 in the morning, and I missed work that day. I hope American Airline customer service supervisor or general manager would take care of us. Thank you.

i was carrying this 32lb child plus my bag and carry on. someone finally gave me a letter to show immigration and custom's they have lost my luggage, so i went on to my other flight all the way across the airport. it was a nightmare. i finally arrived at my destination at 10 am, and no sign of my luggage or stroller, they sent me to an office where i waited for another hour, a lady tried to locate my stuff with some luck, she told me they had misplaced them, and they could either send my bags thru ups, or i could pick then up after 5 pm, because they where coming on a flight at 4:30pm.

i live in a town 3 hrs away from the airport so i decided to stay and wait, due to my daughter being sick we got a hotel room and stayed the night. they did not care about a women traveling for 16 hrs alone with a sick toddler at all. it was awful. they found my luggage, but to this day i have not got my stroller, they called once to ask questions about how the stroller look like, and i have not hear from then in a month. my arms are still sore from that trip.

We were unaware of baggage fee and my son had a small carryon, he was told about $20 baggage fee at 3 am. AA told him to get the money western unioned cuz he only had checks. He missed his flight. We got him the money at 7:25 am and their was no room on 4:50 flight. HE had to wait for 17 hours and go to a different airport! so angry!! why would you not put him in first class so he could get home? that would have been the logical thing to do? or let him pay for his carryon on his return flight? THANKS SO MUCH AMERICAN AIRLINES FOR RUINING OUR CHRISTMAS HOLIDAY!

In a flight leaving from Miami to Buenos Aires there was a delay of 2 hours that affected my connections in Buenos Aires and caused significant monetary and moral damage. AA was expected to arrive at 615 AM and instead it did it 2 hours later. As a consequence I lost my connection with Pluna to go to Montevideo. Before the airplane arrived to Montevideo, I contacted the flight assistant to arrange some way to get to Montevideo in Time but the FLight assitant could not find the telephone to call and make the arrangement or appropriate changes. Once I arrived to Ezeiza BUenos Aires I quickly took a taxi to go from EZEIZA to Aeroparque but I arrived 20 min before the departure time (10 AM) and Pluna (another airline I had bought ticket) said it was too late. I found that reasonable.

Then I took a new taxi to Ezeiza (average 1 hour trip) and asked 45 minutes before the departure time (12:00) of AA to Montevideo to get into the airplane as a compensation for the delay. They first requested me to pay for the ticket something, I considered unacceptable but I had not other choice than do it. Then, due to a new delay in solving a problem they caused, they said it was too late and it was to my own risk to buy the ticket and not traveling because in case I did not reach the gate. Summary I could not travel with AA and went to Aeroparque again to ask PLuna to let me go in their next flight that was at 4 PM what they agreed. The reason why I had to be in Montevideo before 5 PM were two. At noon I had an appointment that I lost (consequence of the delay of AA) at the USA embassy to request a J1 Visa. Lost my money and caused me to apply for a visa in England losing money and time.

Second, I had to give a conference at 5 PM and I could not do it what can affect my career and reputation. All this can be well probed. I communicate this situation to american airlines and they reply with an email saying that they cannot be blame because of delay for weather etc and they would give me 2000 miles as a compensation. The weather was perfect on that day and the pilot said it was a maintenance problem. Maintenance I understand should be done before people get into the airplane and in a well scheduled manner. I am still speachless because of the indifference and ignorance that the flight assistant showed when I asked about some way to help me with the connection, and then with the delay to solve my problem in Buenos Aires when I had to explain for 20 minutes my situation before they show any kind of interest in my case. In any case they never mentioned to let me go into their flight without paying a new ticket, given that my connection was with another airlines (PLUNA). I call this complete insensitivity and irresponsability.

This is an information about behavior of one of an American Airline agent. On 12/21/2009 we I and my husband (he is senior citizen) - had flight from DCA to JFK (flight# 4440, departure - 9:50 am, arrival - 11:00) and from JFK am Cancun (flight# 1671, departure 11.45 am). When we came to DCA at 7:30am it was huge line for checking in. We stood in the line but in an hour we began to concern--do we have a chance to depart. We asked an agent for helping and she sent us to "Ticketing/special service".

When we approached we were 2nd in the line to this service and still had an hour to check in. The agent pretended that she did not see people waiting for service . The young lady who was in front of me began to cry begging to help her because she was late to her flight to China. At last this agent mercifully began to work. When our turn came she disappeared and returned with another papers; she continued to pretend that we do not exist. We asked her to help us - it was still about 45 minutes before our flight - for checking in but she continued to ignore us. At last she took our documents and returned it with words that we already lost our flight.

We found a manager who sent us to another agent who tried to help us. She found a flight only on 12/24/2009. The result is 1) we lost our 3 days of vacation; 2) we lost money for these 3 days. The name of the agent from the special service is Tiana (what she said). She refused to give her last name or id. 1) we are very disappointed and unhappy; 2)we are going to send complain to Better Business Bureau; 3) we are going apply to court. The economic damage is $993.

We are very frustrated with AA. We use AA for all our trips but this we believe will be the last time.

Here is what happened to us:

We live in San Diego so we asked a friend to give us a ride to LAX. We supposed to leave LAX 12:20PM. Since we have a baby with 22 months we got there early to get good seats and make sure that everyting will be smooth. It was the opposite. The AA attendant told us that our flight was late because the airplane was been fixed since the night before
(why did no one call us and told us since they had a problem a night before?). We got there at 9:30AM and we had to wait until 3:30PM (AA changed the departure time 4 times) We had a conection in Miami that we missed and AA sent us without our luggage to a hotel (we had to pay the internet and international phone calls)

The worst part was the food vouchers, because they gave us $20 for dinner ($10 for each person) Baby didn't get anything! $10 for breakfast ($5 for each)and $20 for lunch ($10 for each).

The cheapest sandwich in our hotel was $12 we order 2 of those with 2 cokes and 1 warm milk for the baby.

The first Dinner at 2AM took all our hotel vouchers! We had our trip delayed for 1 day and we were treat very bad.

We complain with AA over the phone and the airport and they said that they couldn't do anything about it.

I will probably sue AA to get my money back.

American Air charged us $895 for CHANGING me and my husbands ticket. It's not like we were inconveniently changing our tickets because we changed our plans; we changed our tickets because american air changed our original flight to one it was impossible for us to catch! A total of $895 we landed at home- but we paid more in CHANGING fees than we did for our initial flights.

I priced a round trip ticket for my son to come see me during winter break. He is in Boston, I am in San Diego. He is 10 (TEN) years old. A round trip ticket was over $1k. I figured out their dirty little secret (and I know all airlines are guilty of the same). They price their tickets by departing airport/school vacations.

I can get on the same exact flights, in reverse order, on the same exact days for $400 because San Diego schools don't have a "winter break". How is this legal? I can't see my son because they are price gouging and no one is doing anything to stop them?

I'll be brief. Some American Airlines baggage employee stole items from my suitcase November 17, 2009, on a flight from San Francisco to Dallas to Richmond. Simon Pruitt, Customer Relations American Airlines, responded to my complaint by saying in essence, "Tough luck. The stolen items were electronics. We don't assume responsibility for electronic items." So I'm out $500.

What's the incentive for American Airlines to stop employee theft if they won't assume responsibility for their employees' actions? NO INCENTIVE. Stick it to the consumer.

To Whom it may concern,

I would like to make a formal complaint about my experience today with American Airlines Reservation personal. I spoke with one Kelly M at about 12:54 on Sunday November 15th (EST) about my reservation to travel to Jamaica on Sunday morning. She was in my opinion very rude and unpleasant in our conversation. There was a problem with my reservation, American Airlines made a mistake in the change of my reservation which I wasnt really even too upset about but after my conversation with Kelly I am. I also intend to report my concerns about my AAs customer service experience to any other organization independent agencies which I find that might be monitoring the quality of customer service among airlines in the industry.

I called on behalf of my 19y/o son who is traveling to Spain today. I explained that I was worried since the news are that Iberia (last segment of his trip) is on strike. She said in a belligerent tone that she "doesn't care what the news are". When I tried to talk she kept speaking louder and faster until I told her I needed her supervisor; she then said she had no supervisor, and hung up on me.

on sunday november 8 2009,I was travel with american airlines the flight number 822 from port-au-prince haiti to miami.I seat in 39c one of the pasenger seat in 38c he put the chair to close to me I can't use the small table to eat,I told him can you please fix your chair for me please,he told me no he can't,I called someone work in the airplane to talk to him she told me she can't help me,I don't SEAT confortable in the airplane I have cramp in my legs this is the first time that happened to me

Plain and simple - on 18 January 2009, the gate agent at Miami International forced me to surrender my $1300 Louis Vuitton Keepall, which housed all of my belongings from a cruise vacation. I argued with her and was refused boarding without checking the bag, which fits overhead (and there was room on the plane).

In the meantime, I filed a police report with Miami PD because I honestly believe the gate agent stole my bag. It is no coincidence that she forced me to surrender a bag, meanwhile there were other people allowed to board with duffel bags much larger than mine. Also, according to MIA airport security, there is no camera surveillance at this particular gate. Coincidence? I think not. The last I was told, the investigators were going to interview the people who worked the gate when I boarded. Apparently, American Airlines staff at Miami Int'l were unwilling to provide information about who was working then. I was also told that the "gate agent" may have been an imposter. This is POST-SEPTEMBER 11th America, right?!

In April 2009, Ms. Terenza T sent a cold letter indicating that my claim was fraudulent and that it was denied. There were no specifics given, nothing. The verbage stated, "some of the information you stated is not accurate," and that they may prosecute ME for fraud. Imagine that!

I needed to be cool, so I waited before I called her. This Terenza T states she did not believe the items could fit in the bag. Also mind you, if there is even the smallest of typos, then your entire claim could be denied. For example, if the bag was 9.7 inches deep and I put 9 inches or 10 inches, then my claim is deemed inaccurate and thus, false.) She also told me that although American Airlines acknowledges my bag was lost in their care, they will not take responsibility. Does that make any sense? No.

I wrote letters to the entire Executive Board. Surprise here - not a single reply. I sent emails. Imagine this - no reply other than "Contact Baggage Services (i.e. Ms. Terenza T).

A one hour delay in departure from Guadalajara, Mexico (from 3 to 4 pm) because the plane was overloaded and they could not decide what to do, guaranteed that most of us would miss our connections in Dallas. The stewardess assured us that because it was an operational matter, we would be connected to other, later flights or accomodated in hotels if we were unable to get a connecting flight until the morning. Well, no one in Dallas had heard of that excuse. Claiming that the delay was due to weather, we were on our own.

We spent the night on the terminal floor and will absolutely never fly American again.

took flight from lafatytte la to manila phillippines lft to dallas ok dallas to japan plane turn around because of passenger upset on flight went to san francisco drop of passenger had 4 hour delay in reaching japan

by being late to arrive in japan missed my flight to manila stay nite in japan made two phone calls from motel about 10 min cost me 80 dollars also missed other flight from another airline lost money on plane fare there also americian airlines give me a 200 dollars voucher as a courtesy only to fly with them again also lost one whole day of vacation

We left a computer on board in LA and when we arrived at San Jose, the AA staff gave us a number to call. We left details on message. Message said we'll call you if we find it. We could not speak to anyone. All numbers lead us to messages. We have had no response in six months. My wife's computer contained all her work files. That is hard to evaluate, but it took her weeks to get back on board. The mini-computer was about $500.

Imagine: You order a meal in a restaurant at the price on the menu, and when the waiter sets the plate down in front of you, you ask for a knife and fork and he replies with "Oh, you want to eat the meal? That'll be $20 for the knife and fork". This is what the airlines do by charging "fees" above the ticket price if you want to bring luggage with you on a trip. AA charges $20 for the 1st bag, $30 for the 2nd. There has to be some legal regard for the useability of a product.

I contend that by forcing consumers to choose between paying their fees, not going on their trip -with no refund-, or going with no luggage, AA's product is effectively unuseable. Also, that they force this decision at check-in, it nearly rises to extortion. At best, this is a scam. The economic damage on my recent trip was $70. Most of the airlines abuse their customers in the same way. I would like to see a class-action lawsuit against every airline that has charged fees for normal luggage after the ticket has been purchased, forcing refunds of all such fees, punitive damages, and a stop to this practice.

I purchased a ticket from STL to YVR about three months prior to the trip. The ticket for that trip was much higher but when the price dropped about $150, I thought it was best to book the flight at that time. Prior to booking the flight, I spoke with an AA representative because I found the flight even cheaper on Cheapticket.com. The AA representative told me about the with the Lowest Fare Guarantee program and stated that AA would match the price of Cheapticket. To make a long story short, AA did not honor the lower fare with Cheapticket even when it was the exact same flights. AA did every thing in their power not to match the lower fare. I find myself stuck with the ticket at a higher price even when the cost has dropped even lower than the initial price I paid.

i travel extensively 3-5 months a year but will avoid using AA or its' partner airlines whenever possible!! i would rank them as the worst of the 30+ airlines i've flown.

On July27, 2009 I filed a property irregularity report in Miami International for my baggage. My baggage was never found. I completed a property questionaire within the time frame that was requested and I submitted baggae claim receipts, reciept of overweight charges, boarding pass, and receipts for items over 100.00 dollars. On August 11, 2009 I received a letter from American Airlines that stated they could not find the property that I described and that the results of the investigation was not substantive to support payment of my claim. I have made many attempts to speak to a manager but a representative would tell me that some one would contact me. I put in a complaint with DOT and immediately recieved a email from American Airlines that stated they were aware of my complaint and that they forward the claim back to a manager for review. This email was sent on August 26, 2009 and we are now approaching October and I have not received a letter or any calls from the airline. I have made several attempts to call the contact number that was given to me in the email but I always get a message that all reps. are busy call back later.

I was told at the airport that I would have to purchase a ticket for my 2 year old son. I called customer service because I was being told that his ticket would be more than $700, when I had only paid $375 for my adult ticket. Customer service told me that they would put in another ticket at the same fare. The lady at the counter was upset that I called to get a better fare and expressed her dislike that me and my boyfriends are an inter-racial couple. She then proceeded to charge my credit card twice for my son's airfare, and both charges were more than what i was promised by customer service. She then proceeded to tell me that they could not print a copy of my credit card charges. American airlines has avoided me when I have e-mailed. No one has contacted me, and I have called the refund customer number over 100 times without being able to get a person on the phone!

My friend and I both purchased international airfare travel to Athens, Greece. Our vacation was a nightmare as a result of baggage that was delayed for 4 days (nearly 1/2 our trip duration-10day) for myself & 2 days. We arrived in Athens without any luggage & were in dirty clothing for nearly 4 days. We didn't have any clean undergarments nor change of clothing for a few days. The delayed baggage added stress to our trip as we occupied the first few days spending enormous amounts of time on the phone calling both AA and Aegean airlines as well as going online to figure out the luggage situation. According to the baggage personnel from Aegean airlines, American Airlines did not provide any communication to Aegean airlines about our luggage that was stuck in New York at JFK. Our trip included only a 2-day stay in Athens, Greece in which we did not get a chance to see the city at all because of this unfortunate incident. We were not allowed to dine in nice restaurants b/c we didn't have the proper clothing attire/shoes required by the restaurant. I am writing to seek for compensation in that due to this unfortunate incident we did not get to see Athens. Instead, we ended up spending not just a lot of time but also money on phone calls/internet trying to figure out this mess. We are both very unhappy with the service provided.

I lost my baggage on the 20 May 2009 in Orlando Airport.Had to leave for my ship on the 23th of May to go working there,got one bag back but not the other.Fone them so many times and every thime they say they will sent my bag to me in port canaveral were we are every saturday.And have not received any thing yet.Its been 3months now.The stuff in the bag is worth alot to me and I dont want to loose it.If they can sent it to me in the following 5 weeks that will be grate otherwise in South African were my home country is.

it costs me extra for staying back in USA. The mental tension and pain is also undescribable.

Last week I traveled with a friend from Orlando to New York, JFK, and he forgot his passport in the airplane, in the pocket in front of the seat. Arriving in the hotel as we had seen the loss, we tried to call American Airlines. In terminal 8 of JFK AA said we should call Port Authority Lost and Found. Port Authority said we should contact AA customer service 1 800 number. For our surprise American Airlines lost and found is only available if we leave a message at their answering machine. And no surprise: no answer until today. In the internet their website has a lost and found contact page, but no link to contact. In some internet forum I found one e-mail of Dallas office for lost and found issues. Contacted them and in two days had an answer that no passport was found. Them we went to our consulate to get a letter for traveling back. Tried again to contact American Airlines but unsuccessfully. Next day, at the airport, the passport was there, in the lost and found. Conclusion: they don't care!

I had to borrow money to be able to buy a ticket on another airline LAN at another airport. When I did, I found out that AMERICAN had a deal with LAN and they could have bought a ticket within the system and they could have solved my problem, I wanted to kill them. American Airlines is unreliable and unpredictable. I was left on a sea of tears and nobody could assist me.

So, I have been flying to and from Argentina with NON STOP flights (AA 955 and AA956) for less than 900 dolars. THIS YEAR they have increased the FARE, FOR THE SAME PERIOD, FOR THE SAME DATES IN 1000 DOLARS MORE. This means that this year I have to pay 1875 dolars for THE SAME PRODUCT that last year was 800+/-. IS THIS OK? I dont think so.

I traveled from LAX to St. Lucia on American Airlines it took me 12 hours to get there and 19.5 hours to get home. Why did I travel American because they have the market on traveling to St. Lucia they offered the most flights. There were a few with Delta next time I will choose Delta. First of all I cannot even believe that they offer these types of flight arrangements. The trip from LAX to St. Lucia had a 5 hour lay over in the middle of the night in Miami. To make it even worse I landed in JFK las night for a 9.5 hour layover. It was a terrible experience. No one was helpful at the airport. Everything was shut down as we arrived at 10pm and the suggestion to all the people that were stranded there was to take a seat on a bench or sit on the floor. I thought I was in the subway station like you see people who live on the streets. It was cold and uncomfortable.

I have not traveled American Airlines in probably 10 years and I am glad that I have stayed away it is not what I remember. This was at one time a premier airline at one time. I am sorry to report to the American public that this is probably the worst airline I have traveled. The planes are uncomfortable, dirty and the staff are down right uncaring and rude. Recommendation stay away from American Airlines. I will never travel American Airlines again and I hope other travels beware!

i booked a flight in december of 2008 on aa. a represenative left a message the night before the flight stating it had been cancelled, when i inquired about the cancellation i was told that we had cancelled when we did not the flight was rebooked and we left charlotte to chicago the next day while sitting on the runway waiting for them to de-ice a plane our connecting flight left so we were flown back to charlotte. we received no apology and no refund. we were promised a refund and a voucher for a future flight, then they changed their mind and said they would only refund the unused portion of the ticket. it is now august and we havent received anything

On August 6, 2009, we were to flight out of Punta Cana at 9:05 a.m.; thus we had to be at the airport before 7:00 a.m. The ticketing agents did not arrive until after 7:00 a.m. leaving those lined up passengers in the mosquito infested outdoor area of the airport, which, by the way, is where ticketing is located. So after waiting for ticketing, we went into the airport much of which is also un-airconditioned and proceeded to the gate.

At around 8:30 a.m. (boarding time), it was announced that our flight was delayed due to a broken windshield, but that repairs were underway. At round 10:30, another announcement stated that the repair failed and we would have to wait for a new windshield to be installed. Now, my travelling partner and I were concerned that we would miss our connecting flight (which we did, plus two others before the day was over).

Realizing we would be here for lunch, we went in search of food...very expensive food was all that was available. At around 1:30, the airline representative announced that food vouchers would be distributed. Not a good sign for someone wanting to fly back to the US. By this time, the airline representatives were no longer speaking with passengers nor giving out any further information. At around 4:30 p.m, when another American flight was boarding for Miami (also our destination), they announced that we too would be boarding our flight and going home.

We boarded finally and flew to Miami after the later flight had boarded and left. Once in Miami, we had to gather our bags, try to make connections at ticketing, and then make certain our bags got on the right plane to get home. 19 hours after arriving at the airport in Punta Cana for what should have been a 3.5 hour flight total, we arrived in Tampa to retrieve our car and then drive 45 minutes home. How can it happen that a flight that is 2 hours from a major American Airline hub, cannot be replaced by a different plane or at least a new windshield in a faster amount of time than the over 8 hours it took? Why does American Airlines continue to not address people, facts, and circumstances as they occur in a straight-forward manner instead of hiding behind a desk? I wonder!

Well i was travelling from Jamaica the 22nd of may to Miami and then to Grenda.When i got to greneda my suitcase was left in miami and i did not have any clothes for three days which led me to buy some new clothes, and when i got back my luggage it was damaged and i had to buy another suitecase which cost me $150 dollars and also i had to go to the airport twice because i had one suitecase on the sunday and i didn't get the other suitcase until the tuesday and thats when i found out the suitcase was damaged and i am claiming for taxi fare to go to the airport twice and the cost of my suitcase.

when i went back to jamaica they told me american airlines should have paid me back for the suitcase and also that when i reach my final destination thats when i should have gotten my money and my final destination was the united kingdom and i still haven't received that money.Now i would like to know when or where should i go to collect this money or could you send the money to my home address?

American Airlines has become the next review on how to destroy a business by not listening to your customers. Recently they did away with a flight that was always full, Austin to San Jose, stating it was for economic reasons. Well that is partially true, but it was not because of that flight. The reason is the DFW - San Jose flight had problems, so they now are forcing all Austin flyers to venture through the 'your flight is delayed' DFW flight.

Then they went ahead and removed the leg room on planes that they always bragged about in national ad campaigns. Add on top of that even you do fly often with them (well over 100K miles a year as I do) they can not even bother to respond to emails to the customer service department about issues. It has become a joke, and yet there CEO still gets his millions in salary.

Guess American forgot it was us, the tax payer and frequent flyer who helped keep them afloat during the down days. Has literally cost me thousands of dollars in lost productive work time.

We were falsly accused of causing a disruption after being provoked and screamed at by the head flight attendant - who would not give her name - We had been fast asleep and she accused me of stealing a blanket from the business class section. In fact, the blanket was given to me by the attendant in our cabin...we were met by federal, state and local athorities because she wrote up a report. No one on the plane tried to diffuse her or find out what the problem really was.

We didn't miss our connecting flight because by then, it had been postponed for three hours. We boarded that flight,then sat on the tarmac for another two hours for some "belly problem." One customer began complaining into her cell phone. AA's response was to send a menacing male flight attendant back to intimidate her and threaten her with a return to the terminal, a wildly disproportionate response given what the airline had put us through. I guess we've all become accepting of airline indifference, but this is the first episode of overt hostility I've witnessed from them, or at least from AA. Add me to the list of people who will never spend another dollar with these guys.

Our horrible experience began the minute we called to purchase a round trip ticket for our 14 year old daughter to visit a family member in Texas. The fares quoted were not accurate and were misleading. We were informed it would cost an additional $100 round trip for an unaccompanied minor. Fine. We agreed to that and paid with credit card for ticket and this additional charge.

Upon arriving at the airport today, at 5:30 AM, we were informed that it was $100 each way and that the $100 for the first part to TX had not been paid. Without a receipt, we were forced to pay the extra $200 as we were anxious to get out daughter on the flight. The check in staff were arrogant and not helpful in the least to our concern over the misunderstanding. But whatever. We paid and proceded through security which was a mess and made it to the gate just as the gate attendant came through the skywalk and closed the door.

We explained that we were tied up at the check in desk and security and that the electronic board indicated "BOARDING" was still in progress. He said in no uncertain terms that "NOT THROUGH MY DOOR" will we go and that we "should have been there at 4:30" like he had been! While trying to plead with him to let our daughter on as he had just walked through the door, we heard a radio transmission from the flight attendants say that they were waiting for the unaccompanied minor..our daughter. He promptly told them that she was not getting on the plane! Things were becoming heated and he used a swear word and it was repeated back then he threatened to call security.

We travel for work and pleasure and have never had such a horrendous experience. The staff were all unsympathetic, rude, did not communicate details as requested, disrespectful, arrogant and completely lacked any desire to make the customer feel at least appreciated for basically giving them a job! NEVER, EVER will we fly American Airlines and will do our best to spread the word to all our family, friends, acquaintences, co workers and anyone who cares to listen that there are better airlines.

I missed my flight going to the Bahamas because of the airline's personnel and boarding procedures inefficiencies and incompetence. I was at the airport more than an hour prior to my departure. I used the self check in but was advised to check with the customer counter for further assistance as the boarding pass cannot be printed via the self check.

I went to the counter which advised me to ask the agent's assistance. By the time it was my turn to use again the self check machine, the 45-minute window had elapsed thus auto boarding is no longer possible and was advised by the agent to go to the ticketing line and advised them it was because of the machine's technical difficulties. I went to the line explaining what happened and it's already running late and I might miss my flight. They didn't do anything about the situation.

When I finally reached the ticketing counter, the plane had already departed and the lady told me all the flight is fully booked and that the next flight available is august 4th (5 days layer!!!). I asked her I am willing to pay extra charge. And guess what happened? She can give me a flight the following day if I pay $409.10!!! This is my vacation in the Bahamas! I have already scheduled everything so I DO NOT have a choice but to pay the extra charge.

I felt ripped by this airline! This extra rebooking fee should've been avoided had they offered me a stand by option or had they accomodated me to make it on my original departure.

I think they made this on purpose and sold my seat so they can get extra fee from me! This is so unfair!

I made a reservation for my daughter to travel on July 22, 2009 and puchased the ticket with that same date. When I got to the airport to travel the travel date had been changed by American Airlines to July 24, 2009 with the same record locator number. They forced me to pay $300 plus extra to get my daughter and her grandchild to board the flight we originally paid for. I had argue back and forth between agents and the Puerto Rico customer service for over an hour and a halp and still was forced to pay. This money was needed to help with the expenses of my vacation but instead went to pay American for their error.

7/20-7/21/2009-FLT 1908- connecting FLT MIA to JFK from Aruba: THE WORST EXPERIENCE IN FLYING EVER!!!! I can't change the airplane itself- but it's too small and uncomfortable but to me the most important trouble to inform people about is the luggage situation! Our flight arrived to NYC JFK at 12:35am, we had to wait an hour and a half for luggage that does NOT appear?!! My husband walked over to a shirt and tie Airport respresentative to ask, "where can we file a complaint?". The guy has the nerve to ask "About?"...my husband turns to the belt and says "You're serious?"- the rep says, "No, which is why I am asking?" and my husband responded "about the luggage?!"

By 2am, the belt stops turning with approximately 40-50 people waiting for luggage (including my husband and myself)hearing the announcement "If you have not received your luggage, please file a claim with Baggage Services". At this point we are tired and walk on over to where this mob is and they offer a page to fill out or advise to call. My husband asked which is the better option and why did this occur? The AA Rep at JFK simply responded curtly "Whicheva.. and sir this happens all the time from the flight from MIA". This was only the beginning.

After some sleep, we call later on Tuesday morning all the way into Wed with calls for updates. In calling, there was one AA rep (male, hispanic? had an accent) who was fiercely rude and indicated not to interrupt him when he is speaking all the while I was asking a simple question if baggage was actually checked under my husbands name or my own (because each time I called the story was different)he placed me on perpetual hold to I guess teach me a lesson?? He never got back on the line and hung up on me.

Finally, after another call placed to AA, one rep informs me that the baggage was scanned in MIA to board on FLT 1510 to JFK and should arrive approximately 2:30pm (FLT was delated and arrived 3:04pm- which is ok right?)and stated after 90 minutes of clearance they should be able to start delivery of any lost luggage if a report was placed. After calling for follow up several times, by this time it was already 9pm on Tuesday evening- AA phone reps said my luggage should've been on this flight, however they are not sure of baggage arrival b/c JFK has never updated their data? Into Wed, and JFK still did not update their data- so I am wondering if they ever even got it??

Called again, same info, nothing new but still asking as if to reassure me that I would like delivery of my luggage. Of course! but at this point, I'm wondering what the heck is the number to JFK AA dept? AA could not provide me with this information. I asked, is there a place I can go over at JFK to find out? AA phone rep finally tell me on WED evening, you can go to the airport yourself and check it out by the carousel #7-8 where we went to pick up the last time. Uggghhh!!!!!

By Thurs morning, before going to work (so early in the AM!!) I park my car (so now I have to pay for parking for their errors) and check in their lockers? The Security Guard at this carousel couldn't have cared less and almost told me that flight never arrived- I had to indicate to him about the delayed luggage and it def had to be in there. He finally gave way and took me into a few rooms before I got intot the last room where my luggage was. Security guy was on the phone, I asked him "Do I have to sign off on anything?".. didn't respond. He was still on his cell phone. I had to ask again, in which he waved to to go- I was free to leave. I asked if I had to sign anything?? He just waved.

No ID,No boarding pass to double check I was trying to pick up luggage. So this is Security? If this is the case, anyone who now knows this can walk right in and pick up different luggage. Mind you, all the while since the day before (Tues-Wed), JFK's AA baggage dept never updated their system to advise or scan all the delayed luggage that had arrived!! (Or at least my own)So AA phone reps never understood where the heck was my luggage but beleived it to be safe. I WILL NEVER FLY AA AGAIN!!

American Airlines booked me through Jacksonville, FL to Miami, Fl when I didn't need to go through Jacksonville in the first place and then that flight was two hours late. They said it was because "it had to refuel" - My destination was Aruba and I missed an entire day of my vacation because I couldn't make the connecting flight in Miami because of the Jacksonville plane being 2 hours late. They have made no offer to recompense me for the financial loss and pain and suffering my little boy and I went through. I will avoid American Airlines like the plague the next time I travel and suggest you do the same.

On March 5, 2009 I booked a trip to Mexico Couzmel with Travelocity for me and my boyfriend. The flight and resort cost were $1,820.98. After a few days of booking the trip, I was watching a CNN report on the dangers of traveling to Mexico. They spoke about tourists getting kidnapped and killed due to the drug cartels. CNN also reported a state of emergency in Mexico issued by the state department warning all Americans not to travel to Mexico. I immediately called Travelocity and they informed me that they were well aware of the situation in Mexico and would refund the total amount of my reservation except for the $300 penalty from the airline and that I would have to dispute the fee with the airline.

I called American Airlines (AA) and a customer service representative said that I can contact customer relations and explain the situation and it will most likely be resolved in my favor. I was told from AA that either one of the possibilities is that either I would get a full refund or hat the airlines will issue the credit in a form of a voucher that I can later use for another trip. Due to the consistent news about the situation in Mexico, I got very scared so I decided to cancel my trip to Mexico and to just book my trip somewhere else. Travelocity only reimbursed $1,495.98. There is a $25 booking fee missing and $300 penalty fee form the airline. I just ask that American Airlines customer relations to consider the fact that it was not safe to be in Mexico at that time and the trip was only cancelled do to the scare on the news and all the killings and kidnapping that was occurring at the time. I just want my account to be credited back $300.

Baggage lost. 1) Physical. Un-necessary tension and travelling sickness due to prolong journey which was supposed to be for 15 hrs but instead it took me 48 hours due to American Airlines delay from JFK. 2) Economims. If baggages r not found, loss of US Dollars 5000.00

Four consecutive flights w/AA with four consecutive flight delays!

6/22 Atl/Mia AA 1737-"Sorry folks for the delay but TSA didn't give priority to our crew as they usually do."

6/22 Mia/SJO AA 937-"Sorry folks for the delay, but we had difficulty gettin our crew through Customs...they just came in from Panama.

6/27 SJO/Mia AA 988-"Your flight delayed...one hour 20 minutes...you not booked on your scheduled flight (AA 2574)..you now depart AA n1942 for Atlanta at 10:15"; although I spoke politely in Spanish, was offered no explanation.

After almost a 2 hour delay, departed; upon landing in Miami...landing aborted an aircraft completed go/around and setup to land again. No assistance at all due to missing original connection. MANy on this flight missed connecting international flights. Upon landing in Miami, plane aborted landing and completeda go around. "Sorry folks, another plane w/emergency given priority." Uhmmmm?

Boarded AA 1942 at 10:25 to later be informed,"Sorry folks, but the 1st Officer has not cleared Customs from Mexico City yet"; he did not board until after midnight; plane did not depart unil around 12:20!

Couldn't even buy a snack of the plane. areas in concourse were closed! Upon short final, plane had to abort and complete a go around...no explanation. Uhmmmm? Was he ever given clearnace to land? Luggage claim took over an hour to complete. left airport at 2:15 am! I have never experienced such poor service in all my 32 years of flying!

I had a flight out of LAX to St. Louis, MO on American Airlines. I was traveling with my cat to my mom's because I was taking a job out of the country for 4 months. I arrived at LAX 2 hours early as is suggested for domestic travel. I waited in a very long line that did not move. Finally an AA agent came by asking when our flights were to make sure no one would miss their flight. I told them my flight and what time it was supposed to leave. She did nothing. I was standing in line next to a family also going to St. Louis with their pet. The family and I both arrived at the counter at the same time (they were being helped at the same time with an agent right next to me). The person at the counter that was helping me told me that I couldn't get on the flight.

When I asked why he said that I was late! I told him I arrived 2 hours ago and that the line wasn't moving because all the agents were helping at the computerized self check-in (which I couldn't do because of my cat). He again said it was my fault and that I should have let someone know when I was in line. I told him that I had. He kept telling me it was my fault and that I couldn't get on the plane. I pleaded with him and told him I was on medication and that I needed to arrive to my destination on time and that my cat was in bad health and could not miss the flight. He told me that I should have come earlier and then told me that they only had 3 agents at the counter because of lay-offs etc. I was so upset! This was not my fault! He then told me that I would have to get on a flight 3 hours later and pay 50 dollars! The worst part of this is that the family next to me had a nice agent and got on the plane without a problem. We were at the counter at the same time!

I was furious. I never yelled or was rude. In fact I started tearing up because I was so frustrated. I then complained to someone working for AA at the airport and wrote 2 emails to AA (they have no number you can call) and they have denied any wrong doing and gave various excuses but the fact is that other people right next to me got on the plane and the person I talked to was rude and disrespectful. I received no apologies and no reimbursement. I asked for a phone call and received none! I am furious! Oh and they lost my luggage!!

I had a flight out of LAX to St. Louis, MO on American Airlines. I was traveling with my cat to my mom's because I was taking a job out of the country for 4 months. I arrived at LAX 2 hours early as is suggested for domestic travel. I waited in a very long line that did not move. Finally an AA agent came by asking when our flights were to make sure no one would miss their flight. I told them my flight and what time it was supposed to leave. She did nothing. I was standing in line next to a family also going to St. Louis with their pet. The family and I both arrived at the counter at the same time (they were being helped at the same time with an agent right next to me).

The person at the counter that was helping me told me that I couldn't get on the flight. When I asked why he said that I was late! I told him I arrived 2 hours ago and that the line wasn't moving because all the agents were helping at the computerized self check-in (which I couldn't do because of my cat). He again said it was my fault and that I should have let someone know when I was in line. I told him that I had. He kept telling me it was my fault and that I couldn't get on the plane.

I pleaded with him and told him I was on medication and that I needed to arrive to my destination on time and that my cat was in bad health and could not miss the flight. He told me that I should have come earlier and then told me that they only had 3 agents at the counter because of lay-offs etc. I was so upset! This was not my fault! He then told me that I would have to get on a flight 3 hours later and pay 50 dollars!

The worst part of this is that the family next to me had a nice agent and got on the plane without a problem. We were at the counter at the same time! I was furious. I never yelled or was rude. In fact I started tearing up because I was so frustrated. I then complained to someone working for AA at the airport and wrote 2 emails to AA (they have no number you can call) and they have denied any wrong doing and gave various excuses but the fact is that other people right next to me got on the plane and the person I talked to was rude and disrespectful. I received no apologies and no reimbursement. I asked for a phone call and received none! I am furious!

I paid airfare to fly from Miami International Airport on American Airlines at 12;55 P.M. on June 16,2009 , flight 973. The arriving city I was to be taken to was Tegulcigalpa, Honduras and arrive there at 1;10 P.M. American Airlines did not fly into Tegulcigalpa HONDURAS and instead flew to San Pero Sulu Honduras and I HAD TO GET OFF THE PLANE THERE.

1) $ 434.70. 2)$160 - I had to pay a taxi to take me to Tegulcigalpa, HONDURAS, 3) SIX Hr drive going through dangerous area for AMERICANS. 4) Vomited from the stress.

I purchased an eticket to send my daughter abroad to stay with her father for the summer vacation. When I purchased the ticket, my understanding was that as a 12 year old she was considered an adult on an adult fare. However, I phoned American Airlines the night before the flight to see if they would look out for her, a young passanger flying alone. They siad no and then yes, if I would provide the name of the adult how would meet her plane when she arrived in Brussels.

Thye gave me two options: cancel the flight altogether or deposit her in Brussels on her own. I told them it didn't make sense, because my first option was to have them hand her ower to a designated embassy official who would be there to receiver her when she arrived. They said that they could not do that. I asked if it made sense to leave her on her own, as apposed to handing her over to the designated embassy person. They began to sight policy. So I said ok, knowing that the embassy person would be there.

Then I asked how much would I be refunded, in order to purchase the new ticket that they said I would need to get her to her destination. They said a voucher of $190.90. I said, "What!" I asked how could they charge me almost the same price from Atlanta to Brussels as I paid for the ticket from Atlanta to Kinshasa. I asked for the price of the ticket for the different legs of the flight. They refused to give me the information, saying it changes all of the time. I asked to speak to a higher manager, I was refused. I asked who I could call or write to, I was told they would have to call me.

I told them that when I made the reservation with Travelocity, I was not told that my daughter could not fly as an unaccompanied minor. They said that was Travelocity's fault. They said to get her to Brussels I would have to pay an additional $230: $200 for unaccompanied minor fees and $30 to reissue the tickets.

But worst of all was that they were willing to abandon my child in a foreign city, to keep the total cost of the ticket, without regard for how she might fair from the point where she would be dropped off until she returned with them 6 weeks later.

The economic and emotional damage it caused, as well as the jeopardy to my child's safety was greater as it related to American's "policy" than it would have been had they just handed her over to the embassy authorities.

Fortunately the embassy officials were able to assit my child. But I think Amercian should answer for such a cruel, insentive, lack of consideration for a passanger who paid them in good faith, who trusted them to stand behind thier good name, and to deal with us an human beings in a humane manner. People work hard to make money and to send a child on a trip like that and then just have someone take the money shamelessly, for something that clearly was not my fault. If I had know, I would never have booked my daughter on that flight or I would have had time to make other arrangements.

American Airlines canceled our flight 12 hours before we left with the explaination that weather was "going" to be bad in Dallas the next day so they canceled the flight. This was completely bogus because the weather was fine in Dallas. There were no other flights we could book because everyone else on that flight was scrambling to get a new flight. We were part of a wedding party and could not take a next day flight so we had to go to another airlines and book a flight

The flights that were canceled was AA 1361 and AA490 Tulsa OK to Jacksonville Fl. on June 4, 2009.

The return flight was AA2203 and AA2274 on June 7, 2009

Because we were rebooking a flight leaving the next day, we were well beyond any early booking discounts. We had to pay an additional 500.00 per round trip flight. There were 4 in our party. We were unable to return at the time we had originally been booked and had to stay and addition day in Jacksonville. This resulted in another $188.00 for one room and $168 for the other. Not to mention additional meals and car rental expenses.

On June 7 lhad a one stop trip between Detroit and Atlanta with the a stop in Chicago. The first leg to Chicago got delayed because of mechanical problems on the sirline. We waited almost 2 hours while they"repaired" the airline. When we eventually got to Chicago, our connection to Atlanta was gone. The flight attendants did not say anything about missing that flight only told us to go to Gate K8 about 20 gates away, we got there to find no we had to go back to gate 1B for another flight an hour and a half later, That other flight ended up also having mechanical problems and we had to wait another hour to (hopefully get that "repaired"

Why could they not have got us on another airline while doing the repairs? In addition the attendants on flight # 1514 from Chicago to Detroit on June 4, and both flights from Detroit to Chicago (4506/4117) and Chicago to Atlanta (4444) need to poolish up on their customer service techiques. I swore l WILL never go on another Am A. even if it is a cheap fare. It was a very unpleasnat trip and there were several of us in this predicament 4 women and one guy. A WHOLE DAY of travel, with no food while waiting for the repairs and a lot of mental anguish.

I was on this flight and i dripped some tomato juice on my table. i ask this attendant for some extra napkins and she leaned over the seat to ask me " are you ok" real snotty I have been sick with sinus infection and could hardly breath. Her attitude was rude and uncalled for. she should stay home if she has a bad day becuse at that time I did not need her crappy attitude. Your flights are not the only planes flying.

I was leaving the flight at Dallas and had trouble getting my bag down the aisle. I told the two pilots joking that you should make the aisles wider and the one said maybe you should lose weight. I am far from over weight but behind me was a 300# man. If this is their courtesy you can keep your flights any where.

My mother who is battling this cancer wanted to come and see my new home in Texas, since her diagnosis she has not had the time to come. She spoke to the Doctor and he said she would be fine to travel. So I bought my mother and father tickets to come and visit her son and her grandchildren. I decided to buy her and my father tickets. Because of her condition I thought it would be prudent to purchase travel insurance in the case that she feel too ill to travel. My father purchased the tickets on 4/10 for 5/15. Unfortunately on 4/24 my mother took a turn for the worse and was emitted into a hospital. (We sent proof of this in our claim)

I thought I would follow up on getting a refund for the airfare. Because my father was the person that went online to get the tickets he first looked into getting this refund. He was told that American Airlines uses a third party to handle their travelers insurance. He submitted a claim and was told that he had to fill out a claim form, this in itself a long a tedious process, for a service we paid for, but we understood that this was their policy; we had our doctor fill out the forms of her illness. We were told that this claim was denied because of her cancer was a preexisting illness. I called American Airlines they told me that they could not help me because they do not have anything to do with the insurance company. I then called the insurance company Access America 1-800-628-5404 your insurance vendor.

They told me they could do nothing and that they denied the claim. I was also told that any preexisting case they do not cover. The person even went as far as to analogize, the fact that she has high blood pressure and went to a doctor for it in the last four months and if she had a heart attack before her flight she would not be able to be able to make a claim.

This is wrong! I have never been more upset at a situation and how it has been handled. My mother is going to pass but until then she had to live life with cancer, we were being prudent in paying for coverage; we had no idea she would fall ill so quickly, her doctor cleared her to fly. Under these policies of the insurance company anyone with cancer could not be covered, because you are doing weekly and monthly treatments to keep you alive.
I am appalled at this and that you use a company that can find a way to deny any claim with small print loop holes.

Our family is very much hurting right now for funds because of the enormous weight of the financial pressure of this cancer and I believe, this is not the type of company you are. Since moving to Dallas I have made American Airlines my choice of carriers but I do not know if I can any longer. I work for a larger hotel chain and there have been many times that vendors have not done the right thing or their service did not work and because they represented the hotel, I did the right thing by my customer and guest.

On 5/27/09 I called American Airlines to change the return date for my parents due to a medical condition. When I called, I explained my father has Alzheimers and I requested a disability service for my parents, so when they arrived to Miami, someone will transfer my father from the arrival gate to the departure gate in a wheelchair.

The flight 1811 on May 31, 2009 from Orlando to Miami, scheduled to departure at 6:00 PM was delayed to 6:46 PM. When I noticed the flight was delayed, I talked to the American Airlines personnel at the gate (I obtained a priority pass to help my father to get through the security checking point at the Orlando International Airport) and they told me I did not have to worry about the connection time, because my parents have the disability service and someone, at the Miami airport, will transfer them to the departure gate promptly and safely.

The flight 1811 landed the Miami Airport at 7:52 PM, the flight 2133 (MIA-CCS) was also delayed and schedule to take off at 8:30 PM. Nobody, with a wheelchair, was waiting for them to transfer them to the departure gate. My mother asked an American Airline employee she saw with a wheelchair nearby, about the disability service they were supposed to have, and that person told her that they were going to be transferred by an electric cart. He showed them the cart and asked them to remain seated. Few minutes later, around 8:00 PM, the driver showed up and informed them they have to wait a little longer because he was waiting for more passengers to transport. My mother informed the driver, several times, the flight was leaving around 8:30 and the time was very tight. He said he could not do anything and they would have to wait.

After 15 minutes, the driver realized the car battery was dead and they had to replace it. Now, the worst part is that my parents were NOT transported to the departure gate, my 75 year old mother and my mentally sick father, were left by an elevator and were told to take the elevator to the 4th floor, take the train to connect to the terminal E and find the gate 24. Needless to say, my parents were NOT able to take the flight; they were left behind, and left unescorted.

Then, when my parents arrived at the departure gate, my mother explained to American Airline personnel at the gate what happened, and they said the only thing they could do was reserve their seats for the next flight going to Venezuela, which was the flight number 2107, leaving on June 01 at 7:45 AM. Which means, my parents have to overnight in the airport. They were not offered assistance to pay for the hotel room or any other expense incurred - but even more upsetting, is the fact that my 75 year old mother and mentally disabled father were once again left on their own with NO concern to get them to a safe place.

My mother called me desperate, from a public phone, because she did not know what to do. When she told me everything what happened, I calmed her and asked her to stay with my father close to the public phone she was calling from, while I try to find a room in the Miami Airport Hotel. I called the Miami Airport Hotel and Thank God, they had a room available. I called my mother on the public phone and asked her to go to the concourse E, floor 2, to get into the hotel, in order for them be able to rest for a few hours, and most important, try to calm down my father, which was very agitated, anxious, disoriented and stressed.

On the morning of 06/01/09, my mother went to the American Airlines ticket counter, to see if someone was going to provide the disability assistance they did not get the night before, but no one was at the ticket counter yet, because it was before 6:00 PM. So my mother decided to go to the gate by themselves. Needless to say, the security checking point was a nightmare, because my father got very agitated. Finally, they got to the departure gate and when American started boarding the plane, the American Airlines workers called them first; to help them to aboard the plane (is this disability service they offered?).

I filed an online complaint, with the American Airlines Customer relations and as today June 01, 2009 at 11:00 PM, nobody has called me to see if my parents ** at least** have reached their destination.

As of last night, American Airlines has managed to lose my bag for the third time in 2 months! Twice in 2 weeks!! Counter people at airport dont try to help you. They barely even look at you once you get upset. Called 800# last night three times. First lady hung up on me when I stated asking questions. Others sounded like they were reading scripted information. Miami is approximately 120 miles from Ft. Myers. They said next available flight is not until Monday night at 6:pm and then they get a 4 hour window to deliver.

Well, this morning I have another trip for business and need contents of the bag. Also, have other business things in there. I understand things can happen. I understand maybe I should not check things. But 3 times in 2 months, and not so much as a sincere apology or offer of any compensation or anyone taking time to help find a solution that would make me feel better? They could ground transport if they wanted to or re-route bag through a different city to reach Ft. Myers earlier. In the bag claim folder it says that our baggage service department will contact you periodically to keep you informed of our progressinlocating your baggage.

I landed at 10 pm last night, it is now 9:40 am and nothing from them yet. The three people I spoke with made it very they would not be contacting me until it was ready for delivery tonight. One operator frankly replied to my request that they call me when it is located that any joe blow out on the tarmac is not going to stop and call me when they find my bag. just not going to happen. I could go on and on.

If this is how they treat Advantage Priority customers I would hate to see how everyone else is treated. I welcome suggestions on how to get the word out about how this has been treated. Just tried to call them again. Another operator just said still tracing bag. When I asked if there was anyone in Miami to contact to help locat she said "noone else can help". I find this hard to believe.

While my home is in Arkansas, I work in Austin Texas. I fly from XNA thru DFW to AUS every Monday morning. On Friday, I fly from AUS thru DFW to XNA. I've done this for a year now. I am a Platinum member.

In the year of flying back and forth every week, the flights from AUS to XNA has been on time twice. That's right, twice. That means that their "on-time" performance is less than 4 percent. It's always something (i.e. plane problems/maintenance, pilot fatigue, etc). Dismal record at best.

I am trying to locate an item that I left on AA 3761 last Wednesday 20May09 from DFW to PNS. I have checked with staff at either end of that flight, who were helpful once I could reach them in person, but did not locate the item. The item may or may not be in Springfield, the plane's last stop of the day, where I am told it was probably cleaned, and the most likely spot for a left item to be found. I have repeatedly tried to contact the Lost & Found office at Springfield, but the voice mailbox is full, and nobody has answered the phone.

I have tried calling Lost Baggage number, and was told to call the Lost & Found number at Springfield, which is full. I also talked to a Carolyn, who said she was sending a report of some sort to Springfield, but could not give me any sort of tracking number for that report.

I have tried emailing automated system at AA.com. I was assigned a number. I was sent a nice email back which tells me again to contact the Lost & Found number at Springfield, which is still full as of this morning. A phone number which does not answer and does not take messages is essentially useless as a contact.

It has been over a week since my flight, I have not been able to locate my lost item, and the lack of viable contact information has put many hurdles in my way. Automated email reply to me) also suggested I visit the Lost & Found office in Springfield. I would be glad to do that, if [they] can provide me transportation from San Jose, California, my local AA airport.

We booked a flight on American Airlines for May 14 to fly to Paris from JFK (flight #44 at 5:45pm). There were four of us traveling for our vacation. Our itinerary was to arrive in Paris on May 15 in the early morning, then leave on May 20 to London, where we would stay for the duration of our trip. We had booked four Eurostar tickets to London for May 20.

When we got to the gate at JFK Airport, we were told that our plane had some mechanical issues and we would be delayed for 3 hours, until 8:30pm. The airline also changed our gate and told us to go to the new gate to await further information. At 8:30pm, we were again told that the plane wasnt ready and we would be delayed until 10:30pm. Our gate was changed again and we went to the new assigned gate once more. At 10:30, we were told that our plane had been fixed and that we should go back to our first assigned gate to await boarding, which would start at around 11pm. When our plane finally arrived and was ready for boarding, it was 11:30pm.

As boarding began, the airline representative told us that we had until 11:40pm to board and be in the air, otherwise the flight would be cancelled by the FAA. The plane was a 777 and was fully booked. Regardless, all of the passengers rushed and we were all boarded and in our seats by 11:40pm, however at 11:44pm the pilot announced that the FAA had cancelled the flight for regulatory purposes.

Basically, we would be on our own to figure out how to get to our intended destination. We asked if we would get reimbursed if we book a Eurostar train from London to Paris and the rep told us she didnt know and we would need to contact customer service for that. Basically, the airline could care less whether they got us to our intended destination or not and did not even regard the fact that we would lose days of our vacation and our hotel nights.

We ended up booking the flight to London because, at that point, that was our only choice. We also had to book a hotel in London because the last Eurostar train to Paris departed London before our flight would land. We then booked four train tickets to Paris for Saturday, May 16.

As a result of this cancellation, all four of us lost 2 days of our vacation, not to mention the costs we sustained and the physycal and mental anguish we went through. We incurred significant extra costs which we did not budget for the Eurostar train to Paris from London, the hotel in London, the change fee for the rooms in Paris, the change fee for our train tickets from Paris to London, which we needed to now move one day later to May 21.

All of this could have been avoided if the airline would have been even remotely helpful in providing us with transportation to our intended destination. It could have also been avoided if the airline representatives informed us that the FAA had these regulations which would cancel the flight at a certain time, and there may not be sufficient time to board over 200 people onto the plane in under 10 minutes.

It is our understanding that if we booked a flight to Paris, we should have been flown to Paris, not to London and left to make our own transportation arrangements to Paris. We had budgeted for a certain amount for this trip and now have to come up with all of these extra and unanticipated expenses out of our own pockets because of the airline's incompetence, rudeness and unwillingness to accommodate us.

I want the airline to reimburse us for the costs we incurred as a result of this cancellation. All of the costs will be provided to the airline representative when requested. We will NOT be flying with American Airlines again, and do not care for their free tickets as compensation. The tickets will not cover the days of vacation we lost, nor the expenses we now have to pay for.

I will make sure that I inform anyone asking about my travel experiences with American Airlines of this experience, and recommend that they choose a more professional and reliable carrier for their travels. This incident should never have occurred.