American Airlines

I carry the same bag from Richmond to Chicago on my way through checking in at O'Hare. An old lady working for American was standing at self-checking and watching people with bags bigger than mine walk right pass. But when I started to pass, she told me that I could not take the same bag that I had just had when I got to Chicago to check it in. After I told her that it was the same bag, she told me very harshly that I have to check it in before I could pass her. I asked, what about all the people right there with big bags bigger than mine? She did not want to hear it. I said, "I guess American really do need the money." Really, you don't have to worry about me again.

I was on route from Dallas to NY and I was assigned to seat 7F. When I got ready to board, they stopped me and changed my seat to 15D (isle seat). It was flight 732. I was sitting next to 2 men and the attendant came and asked us if we were okay with the responsibility of sitting on the exit isle. The men said yes or yeah or sure and I said sure or yeah. The attendant looked at me and in a loud voice she told me, "You need to say yes." I told her, "Yes," and then she said, "You need to speak English." and I said I do speak English. Looking Hispanic and being Hispanic, I felt it was a rude and racist comment. The guy next to me looked at me with shock when she said that to me. I didn't see her name, but I can describe her as a Caucasian with a light brown hair cut below her neck, very attractive, and she combed her hair to the left side. The other attendant was kind and gave me a complimentary drink. I fly all airlines, but American gives me better flights and I have never had anyone talk to me like that.

I understand that many different airlines have baggage fees and airlines like Southwest make a killing off of promoting this obvious money trap. I am, however, disgusted right now by the fact that no matter the price of your ticket on any flight with American Airlines, you can be left by your flight if you do not have $25 to pay for your bag's comfy seat in the storage compartment. I purchased a ticket for my brother to come home to Buffalo from a trip to L.A. and was not given the option to pay the baggage fee online.

When my brother arrived at the airport on time for his flight, he was denied the seat that I paid for because he did not have the $25 baggage fee. I completely agree (to a point) with what the telephone representative stated: that there needs to be some personal responsibility for that fee. However, what the representative did not have was a smart the-company-not-the-customer-is-always-right answer for the following question. I explained to him that I did understand his statement, but I wanted to understand at what point, since flights can range from $150 to over $1000 a seat, the airline was willing to accept that sometimes things happen and say it was ok for someone to want to be able to change their clothes on a trip without paying extra. Is that only reserved for those who pay over $1000 a ticket, or do even filthy rich people have to pay for their baggage?

I do not claim that the baggage fee was not stated. I am aware that my brother should have had the fee since he was aware of it. As far as I have been told right now, there was some type of hold on his account because of being away from home and he wasn't able to pay the fee. My point is when does customer service actually come into play? When you can afford to buy out the whole plane? I am still waiting at this moment to find out exactly where my brother is and am very concerned for his safety. I paid for a ticket on the plane and got somewhat of a deal even if you think a couple hundred versus a thousand is a deal. But for a measly $25, the company American Airlines was willing to strand my brother across the country from his home. That is ludicrous and disgusting. I will never ever do business with them again. I also plan on making this complaint on every single online board, writing a letter, and possibly contacting a lawyer if something happens to my brother because of their greed.

American Airlines canceled our flight one day before traveling to Mexico. We had to call and wait for over 30 minutes just to find out our refund will take one to two days. We needed our refund quick to make other arrangements to travel over Easter since they just screwed up our Easter travel. I will never use them again. No wonder they filed bankruptcy.

We booked our airline tickets in February for an October travel. We then booked everything, including rental car to coincide with ticket. AA changed our ticket with no notification. We are now traveling all day to reach a destination with a two hour flight time and we now have two connections. One of these connections actually departs before we even arrive at that airport. Then they picked our seats which did not include an isle seat. And since I'm claustrophobic, I always book an isle seat toward the front of the plane. But their change included no aisle seat and was in the rear of the plane by the bathroom. They charge us for any changes, they can do a complete change and ruin our vacation with no remorse or consequences.

I booked a flight with American Airlines for April 15th, 2012, had a medical emergency and called to change the date for my flight. Once the change had been completed and my credit card was charged $225, then I was notified that the change was only for a portion of my flight, meaning that my departure was still set for the 15th of April, while my connecting flight was the only flight where the date change had been applied. When I called to correct their mistake, I was told I had to pay another change fee to get the issue corrected. Upset, I cancelled the change, and realizing their mistake, American Airlines changed the date back to its original of April 15th, but refuse to refund the $225. That's just plain thievery!

Pet Policy: The American Airlines website states that no health certificate is required for pets traveling in the cabin. There is no mention of a rabies certificate. I checked and read everything twice so I was shocked, when checking in to flight 1345, NY to San Juan, on 2/21/12 when the agent asked for these documents. I told her the website said a health certificate was not required and that the dog had a rabies tag. She said a tag was not sufficient. She pulled our luggage and told us we could not board unless I produced a rabies certificate. I told her again that I'd read all the information on the website. She suggested I had perhaps misunderstood. I said absolutely not.

Luckily, my vet was home and faxed the rabies information. Our vacation was almost ruined because either this agent had wrong information or American Airlines website had wrong information. I, as a business class customer, who had done my homework, reading the policies, was almost physically sickened by the idea that our vacation would be ruined.

First off, our flight was supposed to leave out of KCI on Feb 3rd, at 0930H. The plane never showed up, and therefore we waited over 1 and a half hours for the plane. We missed our connecting flight in Dallas TX, therefore, we didn't get to Cancun until after 8pm that night. This trip was for my son. He has Duchene Muscular Dystrophy, and he wanted to swim with the dolphins. My husband and I pulled money out of our retirement, to make this happen for my son. We tried to tell the people who checked the wheelchair, how to take care of the chair. This person rolled his eyes at me, and said that he worked in a nursing home for years, and that all of the American Airline staff knew how to take care of electric wheelchairs.

As we were coming home on Feb 8th, thru American Airlines, we had to go get my son's wheelchair to take it through Customs. We couldn't even turn the chair on, because they had broken it so badly. Three men who worked at American Airlines, looked at us and said "it is not our problem". Thank God for one of the employees of American Airlines, her nick name is Squeaky. She was wonderful. The three men told us we would have to find some way to get the wheelchair, and take it through Customs, because they weren't going to. This wheelchair is my son's legs. It cost over $45,000, and is everything for my son. My husband and brother, along with more family, had to go pick the 350 pound wheelchair up, since the airline broke it. These three men were not pleasant. Squeaky filed a complaint and claim for the broken wheelchair.

Today is February 19th, and my son's chair is still not fixed. I would have to ask you this, if American Airlines broke your child's leg, would you have a problem? Remember this is the only way my son can get around. This trip was to fulfill my son's bucket list, and American Airlines only helped make it hell! This is actually the second time American Airlines has broken one of our wheelchairs.

During last 5 months, I have experienced two big hardship with American Airline.

Sep. 28, 2011, when I return to America after visiting Seoul last September, I brought my mom and my niece to America for playing cicerone to them. My mom and I had got on a plane bound for Chicago with non-stop schedule (KE 037 11:30 AM on Sep. 28) Same day my niece had got on a plane with AA airline (AA5850) via Japan. (13:30 PM on Sep. 28). When My flight started to fly, my niece called me with showing state of panic. AA staff in airport boarding counter told to her that she couldn't board because she didn't buy the return ticket from America. And then that staff didn't allow her to board until my niece show the copy of new ticket return ticket. I bought her round ticket through www.orbitz.com. I remembered her ticket was round ticket. But that staff of boarding counter insisted that her ticket is one way ticket even though my niece had the itinerary included round schedule. That time an air attendant of my flight pushed me to turn off my cell phone. Soon my flight had flown without to know what's going on in my niece in airport. I had been panic state for 15 hour from Incheon to Chicago until I call to check to AA customer whether her ticket is one way or round.

My niece and all of relatives in airport had hard time to buy new ticket and print it within tense time. They thought it is my careless mistake and they complaint to me. My niece is just 18 years old girl who is flying by herself for the first time in her life. My niece is 18 years old girl. Who is flying by herself. After I arrived in Chicago, I knew my niece bought new ticket, she is on the way to Chicago. I already applied to return my niece's new return ticket (KAL) which ask her penalty around $200. I complain it to AA online by email to request an apology and compensation economically mentally.

After many corespondent, AA asked me the evident document and then I sent all of documents (new ticket itinerary, Credit card record paid, penalty record for return new ticket) to American Airline. AA's response is that I don't understand why staff in airport made a mistake, anyway AA have no responsibility about that. But AA can provide $400 voucher (1 year expire, use only more than $1500 ticket purchase) with goodwill. This is just a waste paper because I don't have any travel plan using airfare more than $1500 within 1 year. I was so upset AA's haughty behavior I refused. AA's suggestion with returning the voucher with my letter by mail.

2. Dec. 8, 2011

My family (5 persons) had used AA on Dec. 8, 2011 from Chicago to Miami for Cruise trip, which was the cruise from Miami to Key west and cozumel for 4 night 5 days. When my family was onboard in AA 1100 on Dec, 8, 2011, air attendant asked me that she would take my luggage to send freighter. She brought it and then gave me a warrant receipt which is written MCO in final destination. After we arrived in Miami and knew that my luggae was lost, we feagured out that MCO means Orlando airport. The fact is AA air attendant sent my luggage to Orlando even thought we was onboard in flight toward Miami. In that luggage, there was some underwears, swim suit, baby diaper, slipper, toothbrush, camera charger, cell phone charger, some summer cloths, some cosmetics etc for 5 persons. Except summer T-shirts, we couldn't buy any subtitute in Cruise shop. Imagine how torrible tirp is without above items. Even thought we got some neccessary items in island finally, it was uncomfortable and unconvinient trip. Finally we got my luggage in chicago airport after we had tracked it at Miami airport and Orlando airport with freight staff. But still we couldn't forget the air attendant's unkindness and her unreasonable mistake. I would like to ask to AA it was just simple mistake by illusion, In addition, I would like to ask the compensation for ruin trip and actual economic loss for purchase for substitute.. Since I sent all of evidant documents and letter, I havn't get any responce.

Now I am considering about SUE againt AA. But I would like to get laywer's advice, it would agree that that is a worthy cause.

I just wanted to tell someone what a horrible mistake I made thinking I was getting really screwed. I looked on another site after I bought tickets through AA.com. I put in different information thinking I had the same airport and same date and was over $1000 less. After I talked to several agents including a supervisor, I came to the conclusion AA was just not going to help me. I realized my mistake and went back to the other site, put in my correct information and it was only about $200 difference but with restrictions.

I called back, asked if I could at least change the seating so my family could at least sit with each other and the agent already did for at least one flight. I asked if I could change all flights' seating so my mother could sit by her sister and dad with my uncle. Both agents were absolutely wonderful to me! I want to apologize, and let someone in the higher ups tell these agents how much I appreciate that they kept their calm and composure with me! You don't get a lot of that these day. They were very professional and very appreciated! The record locator for my mistake is **.

I did not get their names but I'm hoping you will have a record of the changes by my name and record locator. Thank you and please let your agents know how much I really, really appreciated their accommodation and fellowship.

I sent my claim to: American Airlines Customer Relations, PO Box 619612, MD 2400, DFW Airport, TX 75261-9612.

I came to Delhi, India on Nov. 13,2011 by invitation of a university and ** family for a wedding. My baggage was delivered 2 days after my arrival and several items were stolen, without any damage to the lock and zips of my bag. List items stolen with estimated price and all documents attached was mailed by certified and I have receipt of delivery with AA customer service agent's signature.

Please help me to get response and compensation.

I watched luggage being thrown off the plane. As a result of the way it was handled, 2 of my suitcases had front legs broken off. 1 of the cases was brand new, while the other was 5 years old. Anytime I needed to stop or do anything, I had to lay the cases down, as they no longer stand up on their own. It is hard enough traveling through the airport without another problem added. I would hope that you have some compensation for this. If the baggage handlers would set, instead of throw luggage off the conveyor, this probably wouldn't have happened. There certainly was enough space between the bags.

The company I worked for booked me on American Airlines for a conference being held the next day. Along the way I was "randomly" picked to exit the plane, three times in a row, as they overbooked the flight. I swore I would never fly with them again. However recently, my wife booked us a flight, not knowing this, and went with American Airlines.

On the way there I was delayed due to a mechanical malfunction. I would rather have them fix the plane than take off with it broken. When I got home, I find that the frame on my luggage is busted and some jarred goods that I had secured and well cushioned in the middle were moved during an inspection and left vulnerable at the bottom outer section of the suitcase. The jar busted and ruined several items. The suitcase looked like it had been run over. No wonder American Airlines is bankrupt, they have no customer service. I will never fly American Airlines again.

I was booked on a flight out of JFK on 4/7/12 to FLL from NYC (direct flight) leaving at 7:35AM arriving in FLL at 10:40AM. Yesterday, I received an e-mail stating my flight has changed. I am now leaving from LGA at 8:00AM to Dallas, Ft. Worth arriving at 10:50AM (remember the time difference) and I get to go on another plane from Dallas at 12:00PM to FLL arriving at 3:40PM. The return flight is even worse; my original flight was at 11:40am leaving FLL arriving JFK at 2:40PM. Now, I leave FLL at 10:30AM and arrive in Dallas at 12:40PM then leave Dallas at 1:35PM and now arrive at Newark at 6:10PM. Are they for real?

When I called, the customer service made you feel like he did not care one bit for this problem. They advised me that they can give me back my monies. I explained that I booked early because I am a single mom traveling with my 10-year-old and wanted to save money. It would cost me $14.00 for a cab from my house to JFK; to LGA, it is $28.00. And for a cab from Neward to Queens, it is $105.00.

The representative at the 800 number did not care. Then I decided to call the corporate office, and the representative was even worse. He did not care and only wanted for this call to end. I was very upset and finally decided that American will never have my business again. The week I picked is spring break, and now, I have to pay a lot more due to American changing their flights out of New York.

In mid December 2011, I booked a flight from Dubai to Nashville, via London Heathrow. I was returning home following a deployment with the military to Kandahar, Afghanistan. I originally booked my flight as "Economy" class, and subsequently learned from co-workers that I could upgrade for $350 and 25,000 AA points. I called American Airlines and was told I did not have a sufficient number of points to upgrade, the reservationist told me I could purchase by credit card 10,000 points and once they were posted to my AA account, I could call back and upgrade. I purchased the points as instructed and after they were posted to my account, I called back to reservations and inquired about the upgrade. The lady I spoke with processed my request and stated there were "plenty" of business class seats available (17).

I called back on 27 Jan 2012 and inquired as to the status of my flight whether it had been changed to business class. At that time, the reservationist advised the flight was full! So, American Airlines now has $375 of my money for points I will likely never use. Now while my co-workers fly business class, I get stuck in economy packed in like sardines and I'm out $375 dollars. All I got for my effort was an "I'm sorry". Not enough! I'm through with American Airlines and will never fly them again. I will go out of my way to ensure that in the future I will never be victimized by this company again.

My flight from San Jose to Montgomery was fine. The return from Montgomery was not! The flight from Montgomery was due to leave at 1:50pm. I had called earlier to check on time status, all was well. At 2:00pm, we were told there was a slight delay and the flight would be in shortly. This went on for awhile and then we were advised the flight had been canceled due to mechanical problems and the only other flight was at 6:15 pm. At this time, I have been at the airport since 10am in the morning, having driven from Auburn, AL.

My sister lives in Auburn and I will be traveling to see her at least once a year. I know things happen and sometimes cannot be controlled. However, the previous (same flights) I made is as far as Dallas. The fight was delayed and we finally boarded the plane. We went and got in line for takeoff and were told the tower wouldn't let us take off. We sat there for almost two hours. Then the pilot came on and said we were going back to the gate for refueling. We went to the gate and two minutes later, the flight was canceled. No other flights to Montgomery but they put us on a flight to Birmingham. By this time, my sister was waiting for me in Montgomery and had to drive to Birmingham. I didn't get in until very late and then had to drive to Auburn.

I need to get to Auburn at least once a year. I have been a frequent flyer, along with my husband James for many years (A2E8012). Two trips and two bad experiences do not make me a happy traveler. My time is also worth something and I was even willing to let the first experience pass but twice?

I have recently traveled by American Airlines round trip to Kolkata, India from Chicago, USA. Ticket was purchased through Expedia. While returning from India our flight was Kolkata-Dubai-Manchester by Emirates, Manchester-Chicago by AA. We were 3 in the family and had 4 checked-in bags, 3 cabin bags, and 3 small items that would fit below the seats. We understood we would have to pay for one extra checked-in bag, which costs $60 in AA. Emirates has a much stricter cabin baggage requirement, so we had to combine two of our cabin bags, and check-in as one extra check-in bag (so a total of 5 check-in bags). Emirates in fact allows two checked in bags per customer if the final destination is USA. So we would not have to pay anything if Emirates rules were followed. But Emirates claimed that as the ticket was issued by AA, and they allow one check-in bag per passenger we would have to pay for two extra check-in bags. We even accepted up to that so we were expecting to pay $120 for two excess checked-in bags. But now they applied excess bag fees of $175 for each bag.

So finally we ended up paying $350. This is really awful. In summary, our ticket was through American, but first leg of return journey was through Emirates. So if Emirates rule applied completely, we would not pay anything. If AA rules applied completely, we would pay at most $120. But we ended up paying $350 because they applied to different rules conveniently to maximize profit. I contacted American Airlines, and they are not taking any responsibility. As our ticket is through AA I believe they should either pay themselves, or talk to Emirates to refund us $230 ($350-$120). I have no idea about where else can I complain. Thanks for any help that you might provide.

American Airlines issued an e-voucher on 12th January 2012 for $150 by way of compensation and promotion of good will for delayed delivery of checked in baggage. The conditions for using the e-voucher are that it should be used for air travel by American Airlines within USA for paying a part of airfare. For the balance, the amount should be paid by credit card.

As an international traveler due to fly back to Chennai on 15th May 2012, the e-voucher is not even worth the paper. American Airlines should suggest alternative ways to in cash the voucher. The return ticket from MAA to DFW was issued by Jet Airways and therefore I will be left with no alternative other than to sue Jet Airways on return to India. AA References: 1-397214442 (1.12.2012), 1-399525463 (1.13.2012) and 1-405701635 (1.18.2012). American Airlines did not suggest remedies and hence this complaint.

I recently found out that American Airlines does not give bereavement flights to someone going to the Caribbean. I would like to know why is it that someone flying from Canada to Chicago to attend a funeral is entitled to a bereavement flight, as opposed to someone flying to the Caribbean. Are they grieving any more than I am?

We were flying from Calgary to Florida. Our first flight with American Airlines was fine, but our second flight from Dallas to Miami was a mess. We were delayed for 40 minutes as the pilots and American Airline staff tried to figure out who was on the plane! A man and his son got on the plane, each having a ticket, but there was only one seat available. So the son had to leave the plane. With the way the world is today, and security being such an important part of flying, we were shocked to know that American Airlines was unsure what passengers were on the plane.

After 40 minutes of waiting, we were finally ready to take off. We were taxing down the runway, almost in the air and a lady in front of us with a small baby was still not in her seat. She was in the bathroom changing her baby. The airline staff didn't even notice she wasn't in her seat! We were almost airborne when she returned to her seat with her small child. The entire flight was disorganized. When the fasten seat-belt light was on, the flight attendants did nothing to stop people from getting up to use the facilities. Usually when I'm flying, the flight attendants are very strict on the rules, as they should be.

When we were ready to take off, the person in front of me had his seat pushed right back, the flight attendants did nothing about this. So I had to ask him to please raise his seat during take off. Like I said, our first flight with AA was fine, but this flight made me feel uncomfortable and I'm not sure if I'd fly AA again.

I purchased two tickets on American Airlines on September 12, 2011 for my 10 year wedding anniversary with my wife. We purchased round-trip tickets from Houston to Zihuatanejo, Guerrero Mexico with a connection in Dallas.

We checked in online for our flights on Friday, December 30th at about 4pm. I also purchased a seat upgrade from Dallas to Zihuatanejo. Our itinerary had us departing from Houston at 6am and landing in Dallas at 7:05am, then leaving Dallas at 10am and landing in Zihuatanejo at 12:55pm.

At 3:15am on December 31st, I received a call from American Airlines automated system informing me that our flight departing Houston was going to be delayed and would not leave Houston until 9:40am. Obviously, this is a problem because we would miss our connection in Dallas. I then called American Airlines reservations department in an attempt to resolve the issue. When I did call, the recording mentioned that our flight had been delayed again and would not be departing until 11:40am. Once I did get to speak to a representative, they informed that there are no other options and that there was nothing that they could do. While all of this was going on, my wife was busy on the internet trying to find another flight that might get us into Dallas on time.

She found a continental flight that left intercontinental airport at 7:30am and landed in Dallas at 8:30am. I then told the representative about the flight. She made an effort to put us on the flight before getting back on the line informing me that it was not legal for us to fly out of one airport and back into another. I then asked her if it was possible for me to purchase the tickets and still carry on with the rest of our trip. She said that was fine and that I would be fully refunded for the first leg of our trip.

Which brings us to where we are now, refund. I have been attempting to get in contact with someone in their refund department to no avail. I have emailed, and called several times and have yet to hear back from anyone. I am a nearly bankrupt construction worker in Houston and cannot afford to spend $889 on tickets; then have to spend another $500 to another airline for something that I thought was already paid for. In addition to this, I paid $38 for a seat upgrade that was not given.

I purchased 2 tickets for Jan 14, 2012 in Sept 2011 from Fort Lauderdale, FL to Toronto via JFK/LGA (change of airports). The travel agent sent me a confirmation with a departure time of 5:40 p.m. from LGA. A few days before the flight, I received notification that there had been a "schedule change". When I arrived at the airport, I found out that I had been "bumped off" the flight and moved to the 7 p.m. flight.

The agent at the airport advised me that I could board that there was a flight leaving at 5:40 but would have to pay $75 per ticket, even though I had been confirmed on that flight This is blackmail! She claimed that I was always booked on the 7 p.m. never on the 5.40 p.m. flight and my travel agent was to blame. My travel agent forwarded me the message from the airline with the changes. Never fly with American Airlines again!

My son was bounced from a two hour layover at ORD because American Airlines claimed a problem with the "bridge" between the aircraft and the gate. The truth was they had overbooked the flight from ORD and SEA. American Airlines leaves a stench in the nostrils for their deceitful behavior.

Brad was offered another flight tomorrow, but that hardly compensates him for the dishonest behavior of American Airlines. There was no "Act of God" or anything similar in this event.

I was buying four tickets to Puerto Rico for my family when I noticed the website promised $100 off the ticket price if I got an AA/Citibank credit card. I applied for the credit card and the website told me I'd been "approved." But the AA website did not credit me $100 on my purchase price.

I called AA to ask why I wasn't credited the $100, and they said they were putting me through to the right department. Myra, who answered the phone there, told me that the $100 was a discount on a future ticket I'd have to buy with the credit card once it arrived. I protested that the AA website gave the impression that the $100 would be subtracted from this ticket price. "Did you read the fine print when you said you agreed to all the conditions?" she asked. In other words, they are doing a bait and switch, but their lawyers have buried language deep in the fine print to give them legal cover. But I wonder if the AA website is still illegally deceptive, since it says the ticket price will be $1249 - $100= $1149. It ought to say that I would be able to get $100 off a future ticket.

I asked Myra if she worked for AA or Citibank. "I work for a national teleservicer contracted by Citibank," she said. When I asked the name of her employer, she said she was not allowed to tell me. Is that legal? It's certainly sleazy. Why would a company with nothing to hide refuse to identify itself when you do business with it? Myra did tell me that she's in the Philippines.

I then called a number Myra gave me at Citibank to cancel my card application. She had given me the number for card applications. I spoke to Peter, who confirmed that my application was in the system and told me my card would arrive in 7-10 days. He said he could see my application but was not authorized to cancel it. He put me through to another department where the person I spoke to said he could cancel my card but could not access the application. He could only cancel cards that had been issued! He suggested I call Applications again, but they were now closed.

I went to board a flight that was already 30 minutes late. When I handed the lady my ticket, she told me that I had to check one of my carry-on bags. They both met the measurement requirements listed on the website so I can't understand what the issue was. I asked to speak to a supervisor and waited over ten minutes but no one showed up and finally had to get on the plane. This is my last time flying the airline; Southwest values its customers.

I fly with American Airlines every single week as I am a healthcare IT consultant with a five-year contract with a very large healthcare organization. On December 12, 2011, I was attempting to get on the plane leaving from ORD to BNA. I carry a laptop case that will fit under the seats. I was stopped by the flight attendant, Cathy, who demanded that I put my case in the valet check. I politely explained to her that it fits under the seat and since I was the fourth person on the plane, I was sure that I wouldn't have a problem. She continued to press me to valet check my bag even though I told her that I do this 4 times a week, every week since. Once I had valet checked my bag, I once again attempted to board the plane. Cathy stopped me again by pushing my shoulder and grabbing my jacket to spin me around to yell in my face. I said to her in a very quiet and polite voice, "Please do not touch me."

She began to literally yell at me and wag her finger in my face. She threatened to "kick me off the plane". Because I was completely in shock and unsure of what to do, I just apologized to her and asked to sit in my seat. I was finally allowed to sit down. She came back to my seat about 3 minutes later and continued to berate me and threaten to remove me from the plane. I had not said one thing to her other than "I'm sorry" since she assaulted me and I had asked her not to touch me. She finally got up and once we were in the air as she was performing her beverage duties, she continued to harass and berate me in front of all of the other passengers.

When I finally got off the plane in Nashville, I thought I was done with that situation. However, after I had grabbed my bag from the baggage claim, I was on the phone with my fiance telling him what had happened and felt someone run their bag into me. When I looked up, the flight attendant (Cathy) from my flight (American Eagle 4220) was in front of me and said, "You're talking about me. Go on." I was completely in shock and stopped moving until she was out of the door and into her vehicle.

I have never in my life experienced something like this. It was not only humiliating and belittling, it was physical abuse and continued harassment. I have called American Airlines five times about this issue. I waited on hold 45 minutes, 50 minutes, 35 minutes, 47 minutes, and 60 minutes, respectively. When I finally was able to speak to someone on my third try, she said to me, "This is now an internal issue and we will address it." She barely offered an apology and did nothing to retain my business. I also wrote in a complaint on the website. I have never received a response. I have had anxiety about returning to American Airlines and have booked flights with United. For my returning trip on December 15, I cancelled my flight and drove 8 hours home rather than risk having another situation with Cathy, the flight attendant. I am furious with this airline for doing nothing. Shame on them!

I booked and purchased this flight for my fianc. From the moment we entered the airport the American Airlines staff were nothing but cold and very non customer friendly. The lady at the AA desk told in a rude way that there is no way she will give me a gate pass so I could carry my fiance's bags for her since she has a injured knee, lightly laughing as she said no. This prompted me to call the airline's hotline and a customer service rep told me it was at the AA staff's discretion to issue gate passes.

I then went to Delta, which was more than happy to run my ID check to issue me a gate pass and when the same AA from the front desk seen me in the back gate waiting with my fiance, she went out of her way to make us problems demanding to see my gate pass and screaming for security. Her name was Deborah and she was with another girl named Daniel at the Indianapolis Airport.

I was told Deborah may be the supervisor, but whoever she is she has no place to be in any customer service field. I have flown with American Airlines 3 times in 2011 but I will not pay these people to treat me this way. I mean she went out of her way to make us a problem just out of pure spite that I got a gate pass. I would pay another airline twice as much before I support people like her. She is doing nothing but making American Airlines a bad reputation and losing your customers. I plan on flying a lot more in 2012, so she has already cost you guys at least $5000 from me in 2012. Deborah caused AA damage. So far American Airlines has not responded. I will keep this updated with the outcome and if an attorney would like to contact me of this. She demanded I be escorted out of the airport even though I had a gate pass issued from an airline, just it wasn't issued by American Airlines.

When I gave my ticket to the attendant at the gate, I was told I could not take my carry on due to lack of overhead storage, which they said were being used by our soldiers. I had no issue with what they were claiming so I checked my open shopping bag that they tagged and tied the top of the bag in a knot. I arrived in Colorado Springs very tired and wanted to get some rest. So I picked up my bags from the luggage area and everything looked okay, so we left. Upon further inspection of my shopping bag, there was five missing Christmas gifts. This was obviously outright employee theft by the airline that handled my bags.These thieves all should be searched like we are! I am truly disgusted with AA! They said there is nothing they could do!

I booked a codeshare flight via the AA website. Carrier for the international 7-hour flight is Iberia. I was never informed that by booking thru AA I would be denied a seat assignment and would be left with the worst seats on a very long flight. AA repeatedly said I'd have to contact Iberia; Iberia in turn said the flight number and locator code I had was from AA and they could not enter into their system and assign me a seat. Iberia referred me back to AA.

Finally spoke with a supervisor at America Airlines who said I would have to wait until arriving at the airport for check in before I would get seat assignment. At which time, of course, only least desirable seats will be available since everyone else will have already received their seat assignment. Even those booking through a travel site (Expedia, Orbitz, Travelocity) are allowed to obtain advance seat assignment. It should not be legal for an airline to deceptively hide this information from passenger until flight is confirmed and it is too late. Passengers cannot make an informed decision if the seat assignment policy is not made clear. Ironically, I booked thru AA thinking that I would receive better, easier to access customer service!

I receive child support checks from my ex who works for American Airlines. I received 2 checks on 11-29-2011, and put them in the back that same day. Everything was great, until i noticed today that American Airlines took the 2 checks back! They sent them to me, and then today took them back, which now my bank is charging me $30.00 dollars for each, because it's called a returned deposit! I called AA, and the nice lady told me that AA has filed for bankruptcy, and they will have to reissue me those checks, but they don't know how long that will take. Now, I'm in the negative at my bank, and there's nothing I can do about it here during Christmas! AA should have to pay my bank charges, because i didn't do anything wrong, they did! AA should have that taken care of, so mothers like me, don't lose money, needed to be spend on their kids during Christmas.

I used the curbside check-in system at JFK to check our bags for our flight to Rio de Janeiro on the 26th of November. The skycap took our bags, loaded them onto a cart, gave us our boarding passes, and sent us on our way. We found out to our dismay that he only gave us 5 tickets for our 6 bags! How can it be that they cannot count the correct number of bags? So now we have a ticketless, tag less bag floating around JFK (if it hasn't been stolen by the skycap himself!). I filed a report with AA in Rio but they sounded pretty clueless. So, I tried to find a phone number for the skycap company that AA uses, but I couldn't find this info either. I am really desperate and all I want is to find a number to call the skycap company so that they can help me track my bag down. Beware of the skycaps and triple check your bags!

We were supposed to travel to the Democratic Republic of Congo next week after booking a flight ticket from New York to Brussels via American Airlines and Brussels to Kinshasa with SN Brussels. Since American Airlines doesn't fly to Kinshasa. Days before our scheduled departing date, I have received via e-mail a warning from the US Embassy in the Congo to US Citizens to avoid traveling to the Congo because of civil unrest and violence, as a result of the political tension during the DRC Presidential and Parliamentary Elections.

We contacted both Cheap tickets and American Airlines to let them know that we wanted to cancel the trip due to political unrest and wanted a refund, which they declined. My understanding is that under special circumstance, whereas a US Citizen, I am following instructions from the government, we shouldn't be penalized and suffer adverse consequences by canceling our flights. We would like to have our tickets refunded. Thank you very much for your time.

I booked 2 roundtrip tickets from ATL-MIA with pre-arranged seating; seated together at 9:50 am-ish. Later, American Airlines cancelled my booking and placed us on a 7:50 am flight. This screwed up all of my plans and cost me additional money to make accommodations for the care of my child. He will miss school for one day now because of this. And I spent Thursday transporting him to another city while I am on my vacation. That was bad enough. Then, I saw that my seating was changed.

I and my counterpart will now be seated apart. There is 1 open seat next to each of us. However, American Airlines wants us to pay to sit together. When speaking with customer service both times for each incident, the tonality is that they don't care and can't do anything about it. Policies change, oh well. Agreed, I'll be taking my business elsewhere from now on and will pay extra if need be to AirTran, Delta, SW, United, etc., just to have peace of mind. I am very unpleased.

Traveling from O'hare to Minneapolis, I checked my Travelpro Suiter bag. Upon arrival in MSP, I discovered that the wheels on my bag had been damaged, chunks had somehow been taken from each wheel. This bag now sounds like a train clattering down the rails when I pull it. I will not be able to use this bag again. The Travelpro suiter has been a great bag for three or four years, and was still in very good condition.

I could get no one at MSP Baggage Service. I waited 10 minutes or so, no one appeared, and I had to get to a meeting. I later called customer service. They directed me back to MSP Baggage Service. I, instead, waited until I returned to my airport of origin, Evansville. There I was told that indeed, American would do nothing to compensate me for ruining my bag.

My choices for flights originating from Evansville, IN, are limited. I suppose I will continue to use American, although I am very disappointed by their response to my complaint. Travelpro luggage is very expensive, but I will have to replace my suiter, with no help from American.

I traveled to Lima, Peru on October 19 and I checked in my luggage which will not be with me until October 21. In my carry-on luggage, I couldn't find my Sony camera and when I got my checked luggage, I lost some items like sweaters, pants, purses, and shoes. I tried to call the airlines but I didn't receive any answer. I go to Peru almost every 3 months and this has never happened before. I hope you can help me with this. Thank you.

After 5 hours on the tarmac, our flight out of Quito, Ecuador was cancelled. We were then faced with a 2 1/2-hour wait in line to rebook our flight and get a lunch and dinner voucher as well as a hotel voucher. During this time, we were given approximately 3 ounces of water and a granola bar. It just gets more interesting in that we got in a taxi which was in front of the airport, in order to take us to the hotel. As I was standing in line to check in the hotel, the taxi driver took off with all of my belongings. This was 2 weeks worth of my best clothes, shoes, and a beautiful flute.

I have contacted American Airlines via email and they have given me a $200.00 voucher. What about 7 1/2 hours with very little food, water, and all my belongings stolen? This was humiliating to say the least. I have yet to be able to speak with a human being at AA to discuss what happened. It was nothing like taking care of the customer.

I bought a plane ticket going to the Dominican Republic, leaving on10/3/11. But, I did not get to my destination until 10/6/11, due to company problems. I believe that I am entitled to at least an explanation or any compensation because I paid and made planes for that particular time. I lost three important days on my trip and lost all the agenda made for that occasion. It was very stressing to lose 3 out of 9 days. Everything was set up for Monday, the 3rd, and not be able to get there until Wednesday, the 6th.

I purchased an item through the American Airlines Shopping Portal. I never received miles associated with the product purchase. I was offered a lesser amount of miles for the purchase, which I refused. There was no contact after notice of this in writing.

I have to agree with many people that American Airlines sucks big time. Two times they have canceled a 9:25 pm flight from New York to Rio de Janero. Last night, it was very important for me to get there on Saturday, Oct. 08. There was a launching of a condominium. I had the intention to buy an apartment and the first 200 buyers would receive a car. So, you can imagine how furious I am about this ** airline company. I can understand once, but twice is a disgrace. Maybe that's their M.O. (modus operandi), how they do things. The first time they canceled my flight, I was 3 days (on a 6-day vacation in Salvador) without my luggage. I swear if I could have talked to the CEO, I think I could have literally raised my hands on him.

So, here I am taking off from work (without getting paid), at home. It is because there is no sense for me to go there anymore, as the launching only happens today. I'm angry as never. How they can carry a name like American Airlines? I really don't know. They should be embarrassed to represent our country. Shame on you American Airlines! I would never fly with you again. I swear.

I would like to say that AA sucks! I used to be able to go and enjoy the trip. Now after so many years, AA has totally lost it.

Me and my husband were coming from Denver after having a great day at my daughter's wedding. The people who scan stopped us and said that some articles had to stay because they were over the amount of ounce/pounds or whatever she said. My arthritis tube ointment, my husband's sensitive toothpaste, shampoo, A and D ointment, conditioner, they kept it all.

I went from JFK with no problems and when I came back, all gone. These are expensive things. They kept my arthritis cream. Do you know how I suffered without that cream on that trip? AA has no food like it used to. You have to buy everything. At least JetBlue gives you free chips or cookies.

I refuse to travel on AA ever again. They totally destroyed our lives. Thank you, AA, for making our trip miserable. I hope you enjoy the extra $25 we had to pay for an extra luggage we had to check in. Continue to destroy people's lives by charging them an exuberant amount of money. At least have the decency to give us some food!

I traveled with my wife on vacation to Lima, Peru on 17 Aug 11. I had some trouble with the hotel where we stayed at--the Thunderbird Pardo Lima. As a result of this trouble, the hotel offered me a free dinner and I was told that because I had a prepaid vacation through American Airlines Vacations, they could not directly refund me but they would process the refund through the third party who would then pass it on to me.

When I got home on 31 Aug 11, I called American Airlines Vacation and asked why I had not received my refund yet and was told that it would take a week. After waiting the week, I called again and was told that it would take another week. On 10 Sept 11, I called again and was told at this time that my vacation went through a fourth party, Tourico Holidays, whom I never heard of prior to this call. Then, I was told that I would have to email American Airlines Vacation asking for my refund and they would open a file. Again, I was told that it will take about a week.

On 15 Sept 11, I called again and asked to speak to a supervisor. I was passed on to Brian who told me that if this was not resolved by Monday, 19 Sept 11, I should call him (he gave me his extension number. Monday prior to calling Brian, I placed a third call to the hotel which was very helpful to me and was told that the refund was processed through Tourico Holidays ten days ago.

When I called American Airlines Vacation, I was told that it can take up to 12 weeks to get my refund even though Tourico Holidays has my money. Everything goes through the refund department but there was nobody to talk to in that department. I could not get a hold of them to ask why it will take so much time when they already have my money. There was no answer to this question.

I asked to speak to Brian at his extension and was told that it would be impossible. Then, I spoke to another supervisor named Quetha, who told me to wait for 30 days. Again, when I asked why I would have to wait when they already have the money, I was told that this was the process and there was nothing I or they can do about it.

It was like they rehearsed this line over and over again and to hell with the customers' needs. I am a disabled Vet and this is making me sick. I have never had this kind of utter nonsense response from a company before in my 65 years. I am writing this just for all to know what kind of company you are dealing with if you choose to do business with American Airlines Vacations.

My daughter and I arrived at the ticket counter on Tuesday, Sept 6, 2011, and went to check in our bags at the counter. Mine was 4lbs over the 50lb limit and my daughter's was only 2lbs over the limit. We were "forced" to pay a total of $250.00 to check our bags. I think this is totally ridiculous! There was a long line behind us and there were only two agents at the counter in Ft.Smith that morning.

The young male ticket agent said, "You can take stuff out." and I replied, "And do what with it?" to which he only shrugged and never helped, just kept getting us to hurry along and to pay the amount. How can an airline charge such outrageous amounts!? I had just flown from Arkansas to Virginia a month ago, my bag was 2lbs over the limit, and there was no problem and no extra money was asked! So can each agent just charge whatever they want? Something needs to be done about American Airlines doing this to people. I don't see how they can charge these amounts as well as the $25 per bag!

Our flight was cancelled on Aug. 21, 2011 from Punta Cana, DR to New York. We were told the next available flight was Aug. 27, 2011, 5 days later. We informed American Airlines that the Aug. 27, 2011 flight was going to be cancelled too, because the hurricane was going to hit New York. The next available flight was Sept. 4, 2011. We have other families that traveled on US Air and Jet blue, and their flights were cancelled. However, they were all rerouted to other planes and all left within 24 to 48 hours. We were told we would stay till Sept. 4, 2011! We needed to leave. We couldn't afford to stay till Sept. 4. I need medication to live, and I was running out. My business was in jeopardy and my children had to start school. Why did US Air borrow other planes from Delta to help their passengers, but AA left us there? We had no other choice.

My dad was traveling to London from Boston. The airlines was British Airways but operated by American Airlines. For all international travelers, British Airlines allows two checked bags free of charge. My dad did not have to pay any additional fees for checked baggage from London to Boston. However, on the return flight, the agent charged us $60 for the second bag and would not accept the second bag even after we repeatedly told her he was traveling international. There was no mention of this fees anywhere. American Airlines is just robbing innocent people by taking advantage of the situation. We had no option but to pay else he would miss the flight or would have to leave one bag behind.

I have 54,000 miles in the Advantage program.

I tried, on two different occasions, to redeem the miles. Both times, there were no available seats so I could not redeem the miles. The first time I was told that seats on one leg were available but I had to purchase a one way on the return at almost the same expense as a full round trip. The second time, I was told there were no seats available for the Advantage program and that I had to give 6 months notice to redeem miles.

What is the point of the program if you can not redeem miles? Besides, the miles will expire still. To redeem the miles I would have to search available routes that offer Advantage miles. Again what is the point. My conclusion is that the whole hype is a waste of time.

By means of this email, I am informing you my disappointment with your program. I have been trying to travel to U.S.A. with my wife as follows: from Rio to Las Vegas to San Francisco and back to Rio. I am entitled to travel with 75,132 miles (**) and my wife with 83,028 miles (**). I am willing to buy the balance to travel in the business class or, if not possible, to go in the economy class. The answer to my request (reservation) is always the same: no seats available. I was informed that there will be a chance starting October 2nd, 2011, but to no avail.

Will you please inform:

b) if there are 2 (two) seats available in your program starting October 2011.

Will you excuse my saying so but AA have launched a program to buy miles, for what purpose? Why buy miles if we cannot get seats to travel? Some friends with the same problem advised me to give up, but I didn't. I hope to hear from you. Thanks in advance for your assistance.

Incidentally, a local broadcast (cbn-news) called American Airlines down last week due to miles programs that are not being honored. In accordance with the local laws, this may be considered as a deceitful propaganda. This is an opportunity to talk it over with your directors.

I am 49 years old. I live in Alaska, where I was raised. I tell you this so you will understand I fly a lot. Unless I want an extremely long drive, it is the only way to get anywhere out of my state. My family recently had a family reunion aboard a houseboat in Arkansas. At the recommendation of someone, I decided to try American Airlines, who I had never flown on before. I had an experience in Little Rock with AA like none I have ever experienced with an airline. And it was not a good experience.

My daughter and I departed Anchorage for Little Rock on August 18th, 2011. When I arrived at the airport, we had three bags to check. She had a small one. I had a small one, as well as one heavy bag loaded with expensive scuba gear. The lake we houseboated on is extremely clear. We planned on doing a lot of diving. In addition, my son, a soldier recently back from Afghanistan and based in KY, was meeting us there. And I had his gear as well. The dive gear was in a hockey bag. This is an extremely common sized bag that is used by hockey players throughout the world when they travel on airlines. I am a hockey player myself. I have used this bag and bags like it many times when traveling by air. The bag was heavy and I expected a small additional charge to check it. When we arrived, we checked our bags. The hockey bag with the dive gear weighed approximately 71 pounds. We were charged the "normal" rate for 3 bags, which was $85. This was outrageous on its own, but I realize there is nothing I can do, as most airlines have adopted this practice. I was not charged any extra for the extra weight.

We arrived in Little Rock without incident. And the reunion went off flawlessly. On 8-27-11, we arrived at the Little Rock airport. This is when the problems began. The fun of the reunion and the vacation was quickly squashed. I was checked in by Andrew **. He is not a friendly fellow, but maybe he was having a bad day. He charged me the standard $85 for bags (this is a $170 charge round trip for baggage!) as I expected. He then weighed the bag with the dive gear. It was approximately 65 pounds (It lost some weight because we had food items in it as well, on the trip down). He very curtly informed me the bag was 15 pounds overweight, and it would cost an additional $100 to check it. I asked him why it was $100 for only 15 pounds. Again, he curtly told me even 1 pound overweight was $100. It was obvious I was not going to get anywhere with this guy so I paid him. I was not happy, but that was the end of it so I thought.

My daughter and I dropped all three bags at TSA. And we went into the gate area. Shortly thereafter, I was paged back to the AA counter by name. Andrew was there. He informed me that the bag was oversized. And now it would be an additional $200! I find it strange that we had already given the bag to TSA and Andrew somehow managed to recheck the bag. How does that work? I asked Andrew how my bag made it all the way from Anchorage to Little Rock with no additional charges. And now I was being charged $300 for it. His reply was that he couldn't vouch for what Anchorage did. He added somebody there "wasn't doing their job". I tried to argue common sense with Andrew and it became apparent it was going nowhere. I asked for his supervisor. He went around a corner and very quickly returned. It was apparent she was right there. He said she would be there in a moment.

After at least 10 minutes of waiting, Verdia ** showed up and said she was the supervisor. I greeted her and asked for help with some kind of alternatives in getting my bag home. She asked what I meant, acting as if she didn't know what I was talking about. She had a bad attitude already. I asked if she knew what my issue was. She said she did. She said the bag was oversized and the charge was an additional $200. I told her that I was having a problem understanding the logic and common sense issues involved. I also told her the bag was a standard sized hockey bag in use daily in the US when hockey players check their gear for a road trip. Her response was to offer a copy of the AA policy for me to read. Me looking at a policy was not going to solve anything.

I continued to try and reason with Verdia. Her response each time was to offer me a copy of the AA policy. Not even once did she try and work with me or offer any advice. Her people skills are horrific. Once again, I realized I was getting nowhere and was talking to a brick wall. I asked for her full name. She pointed to her name tag and said "Do you want me to spell it for you?" I could not believe what I heard! Now she was apparently going to insult me. I asked for the name of the Station Manager, so I could contact him/her upon my return home. Verdia refused to provide it to me! I told her I felt her actions were incompetent. I demanded to know the name of her supervisor. She again refused. She said this whole issue was stopping at her level because she is the supervisor. I am still shocked even now, two days later.

I asked several more times and she refused. At this point, I paid Andrew the additional $200 because I had no choice! I had $2000 worth of scuba gear in that bag. I couldn't very well leave it behind. I have never been treated like this by an airline employee, especially one at a supervisory level. Verdia has no business working in customer service, let alone acting as a supervisor in such a position. She may do a great job in a ramp position or something behind the scenes, but she has no business representing AA to the traveling public.

Here is my biggest problem regarding this whole incident. As far as I'm concerned, the actions of AA are bordering on the extortion of $300 from me. The airline took my 3 bags, all the way to Arkansas for $85. Then, when I'm on my return home and have no other choice, I'm charged $385 for those same 3 bags. This is unbelievable to me. I had no other choice but to pay the outrageous fees! I was in Arkansas a long way from home. I couldn't very well leave the bag and it's an expensive cargo!

So, for 3 bags to go round trip to Arkansas, the total cost was $470. Beautiful. My ticket was only around $500! In addition, my bag had already been given to TSA by me, before Andrew decided it was oversized. Why did he return to my bag and declare it was oversized? I think I know why. I think Andrew didn't like the fact that I was not happy with paying him $100 for a bag that previously had no additional charges. So, he went to the bag and decided it was oversized. This bag is a standard sized hockey gear bag. I have played hockey for years and flown with gear many times. Never has a gear bag been an issue. Even goalie bags (which are larger) go flawlessly.

I was charged the unaccompanied minor fee of $200 but my child did not get any assistance from the airline. They let my child wonder at the airport. The return flight was not booked for the correct date (which, I suspect, is the reason that they failed to assist my child in the first place) but I was told that it is my fault as I did not report it on time. They are ignoring the fact that I called the reservations twice with the correct date (at the date of booking and the day after my child arrived at the destination city). I had to rebook the return flight which cost me additional $600.

I got ripped off for a hotel reservation. I Booked a two night hotel stay through their online reservation system. I canceled reservation and was first told I would get one night refund. After waiting the aloted time still didn't get a refund. I Made over twenty phone calls and sent ten emails and finally was told I should not have been told I was getting refund. I was only told this because the agent got tired of me calling and complaining.

I had a really bad experience and if possible, I will try not to fly AA again. It's not the first time. Nobody cares at the airport. My wife and I are traveling with a 26-month-old daughter and a nine-month-old son.

1. Nobody cares and didn't let us go through security with the stroller. Had I known it before I bought tickets, I would have flown Aeromexico or Continental via Houston.

2. Nobody cares. I had to check the stroller but I couldn't find the person who check my bags so nobody was able to do it, requested a manager and they said it wouldn't help.

3. My seat assignments were taken away but I am not going to complain because it was not the first time and nobody cares even when I had the paper with the seats, they sent us to the last row.

4. Please go to Mexico with kids, gate 36 without strollers or just ask. It's about 3/4 of a mile and nobody cares.

5. We got there finally dead tired and guess what, how the hell did they leave the car seat and not have one to replace. Leave the bags, not the car seat.

6. Two days to get it, and of course we miss our flight next day.

7. Cancelled flight on out way back.

Just ridiculous. Just wanted to let somebody know because I fly way too much and with this experience, I am going to report to the BBB and try something without wasting so much time because nobody cares.

I was on the recent flight from Miami to DC that had to make the emergency landing because of severe turbulence and weather. One of my family members was injured and taken to the hospital. This was an extremely traumatic experience for which I am still bothered by. I was disgusted with the lack of inconsideration showed by the airline, not offering any other means of transportation home after such a traumatic experience for those who were emotionally unable to board a plane again so soon.

I felt forced to fly and as a result, experienced uncontrollable crying, shaking and chest pains the entire flight home. It was very embarrassing and emotionally disturbing. The woman who assisted the previous evening with transportation was rude and unsympathetic. I love to travel and this experience has caused me to never want to fly again. I was afraid for my life. Regardless of what the news said, I was on the flight and witnessed scared, injured flight attendants (the very people who were there to make us feel safe) and heard the voice of an uncertain pilot. I feel like I should be compensated for my experience or at the least, receive a refund for my returning flight because of the trauma associated with the ordeal. I would have rather taken a car or train home and the attendant was unwilling to accommodate me.

I feel like a better job should have been done to accommodate our emotional distress. Instead, we were treated as if we were the cause of the problem. We were given a hotel to stay for the night with no luggage or toiletries. I had to go out visibly upset and still crying and disturbed from the ordeal and walked from the hotel to a nearby Walmart to purchase clean clothing, undergarments and toiletries at midnight, yet we received no compensation. This is unacceptable.

My sister (who lives near Sacramento) and I separately booked roundtrip flights to Santa Fe, New Mexico for September 11, 2011 and will be returning on September 14, 2011. My fare was $294.90 (she can worry about hers). Approximately one week later, we both got calls from American Airlines saying a runway was shut down on the 14th, and we needed to reschedule.

We couldn't reschedule because we had to check the hotel, husband, dog sitter and et cetera to change our itinerary. However, when we tried to re-book a few days later, the price had gone up. They refused to honor our original fare. To add insult to injury, they also tacked on an additional charge. It is for having to book via agent, instead of online because the online site couldn't enter seat assignment!

My family was taking a vacation, traveling from Indianapolis, IN to Miami Beach, FL. On our return flight we were asked if we needed help by a gentleman outside in the "curbside check-in." We said "Yes, we're going to Indianapolis and need to check a bag in." He didn't speak English very well and said something about "Port, don't you understand?" We said "No." He said, "Just a second" and left.

Another man asked if we needed help, we said "No, we were being helped," but the first guy never came back so we stopped the second guy again and said Can you please help us?" He said, "I asked if you needed help and you said you were being helped. Would you want to stay out here all day!?" He then pointed for us to go inside. We then headed inside to the baggage check in where the lady said, "You are 5 minutes late to check this bag in for your flight. You cannot get on this flight now, I will put you on standby for a later flight."

Our flight wasn't scheduled to leave for another hour. We waited at the terminal for the second flight which was 7 hours later only to be told that there were not enough seats and there were no more flights to Indianapolis. We had to stay the night at the airport hotel and wait again for a flight at 8am as a standby. I asked the lady if we can be guaranteed a seat. I offered to pay extra; she said "No more I can do".

I didn't think we were ever going to make it home. My mother and I both had to miss work, we are both nurses and it's not easy to fill our places at our jobs. I work in a respiratory rehab unit as the only Registered nurse on my shift. They also sent our luggage on the first flight we had been made as a stand by. So we were left in Miami without any clothes. My medicine was in that suitcase and my mom's CPAP machine to help her breath at night due to apnea.

My wife and I boarded AA flight 1376 from Kingston, Jamaica, heading for New York. We made a transit in Miami on flight 820 to make another transit at Raleigh/Durham at 8.35PM to arrive in New York, LaGuardia Airport at 10:10PM.

We boarded the plane as scheduled and taxied to where we would take off. After a long delay, the pilot announced that the flight will no longer go to New York that night until the following day. The pilot told us that the New York airport had no space to accommodate his plane. We also heard other ground sources that the aviation staff were on strike. Not sure of what was the actual cause of the aborted flight.

We all returned to the Raleigh/Durham Airport checking desk and rebooked for the following day.

The problem: We explained to the manager on duty that we are from Jamaica and would need hotel accommodation and dinner. The manager said he had checked from all their hotel partners and there was no vacancy. So I will need to sleep at the airport with my wife. It was unbelievable and embarrassing that I should be thinking of sleeping at the airport with my family.

Unfortunately, we have never been to Durham and we do not know anybody in town to come for us. At this time, it was about 11.30PM. We went to the information desk downstairs and were told of a hotel in town that sent their shuttle to pick us at the airport. We finally passed the night at the hotel at our own expense.

Our flight to London from Boston (June 24, 2011) was delayed and missed the connecting flight. We ordered special meals on the flight but AA didn't have the order. The flight only had lunch and with the delay, it was dinner time when we arrived and had to get meals at the airport. They booked us on British Air the next day. We had to take the luggage and go out of the airport. They gave us a coupon for a hotel, shuttle and breakfast.

The last shuttle to the hotel left by the time the flight arrived. We had to take a cab and pay without any pocket money (had to convert dollars to pounds). We also had to buy dinner (kids were hungry).

When we arrived at the hotel, there was a huge line of AA passengers (apparently AA sent several of them to the same hotel without realizing that they didn't have rooms). After standing in line for 1 hour while the hotel tried to contact AA (no one at AA was available to resolve this), we were told that no rooms were available so we stayed in the lobby the whole night. There were elderly passengers and kids, too. We want to be compensated for the utter chaos and confusion and inconvenience. I submitted two complaints and so far no one from AA contacted us.

My 16 year old daughter took a flight all by herself for the first time in April 2011. On her way back they lost her bag. As soon as she arrived in Sacramento, she went straight to the booth; to let them know her bag was missing, and she filed a claim!

After a week of not hearing anything, I called back and they had no record of anything! I had to refile a claim and submit a form which I did on May 1st; the items in the bag are irreplaceable!

Now it is July 27 and we still heard NOTHING from this horrible airline. I called back; just for them to inform me they never received the paper claim! What kind of place is this? Seriously!

What a horrible experience for my daughter! Now I had to resend the claim, and wait another eight weeks! They could care less! This is the WORST airline ever!

I'm very nervous about American Airlines. I'm brazilian and I went from Orlando to New York, and they lost my baggage. I am in New York and I payed a lot to be here and I can't have fun. My bag had some clothes of my family and all the things I bought in this trip (Miami and Orlando).

I saved a lot of money to afford it. I tried to call many times and when I checked in the computer, I didn't have any answers. PLEASE return my baggage now or at least answer me!

The attendant for American Airlines would not let us access security @ Boston Logan. Initially he said we had too many carry ons. After I pointed out that there were the alloted amount per passenger he said my children's carry ons were too big & had to be checked in. He referred me to the desk I had just left to check in my own bag. The very rude manager there claimed that if my children didn't check their bags the airline would be fined $1k for each bag & therefore I would have to check them. She acknowledged they were carryon size bags, however, I MUST check them.

She refused any assistance in the cost nor did she offer any apology. She wouldn't discuss the issue further as there was a long line, only citing she had to put agents at security because of the hefty fines. These bags are carry on size bags. I have never had a problem carrying them on anywhere else, including Tulsa, where my children carried them on. What was more frustrating was to go through Boston airport & see so many other people, with IDENTICAL luggage, not checked in. Then to get to the gate and for the attendent to offer to check in bags for FREE! I had to pay an additional $50 to check 2 bags after already having checked 1.

The bags were not overstuffed or even expanded as others I saw. I plan to fly again, however, after paying higher airfare than Southwest & to check bags, maybe I should avoid American Airlines. I spent $1800 on 3 coach tickets only to have to spend $100 more for luggage.

This is a complaint regarding the processing of refund by American Airlines on a cancelled refundable international ticket (which was cancelled well before the day of flight). On 8/10/10, I bought a round trip e-ticket from DTW to CCJ for 12/28/10 from the travel agency Orbitz. On 10/21/10, because of some issue in a between flight, they changed the ticket to a paper ticket which I never received. In December, around two weeks before my flight, I cancelled the ticket by calling the travel agency who told me that I will receive the refund in three months time. After 3 months, in March, I called both Orbitz and American Airlines.

The American Airlines agent asked me to go to the DTW airport and collect the refund. At the airport, an American Airlines staff gave me a "lost ticket application" and asked me to send it to the refunds office at El Paso, Texas. I did that. On April 17th, the online status of my refund application changed to "processed refunds". Upon inquiry with customer care, they told me that it will get credited to my account, which didn't happen until now. On 05/10/2011, I sent a complaint to the customer care office of American Airlines. On 05/19/2011, they asked me to send another request to the American Airlines office at Fort Worth, Texas (which is under process now). On 05/31/2011, customer care told me that they will process the refund in 6-8 weeks. It's been 4 weeks now. I have no idea what's happening. It's been more than 6 months the money has been stuck with them and $1450 is a lot for me.

On April 13, 2011 I booked a flight for my entire family from Oklahoma City to Orlando for Friday, May 27th. 24 hours from my scheduled departure of 7:05 AM I received a phone call from an American Airlines computer stating that my flight had been canceled. After holding for over 40 minutes, someone from customer service answered and informed me that my flight was canceled and that American Airlines would be processing a refund in a few days for the amount of my tickets.

I inquired about rescheduling for another flight and was immediately told there was nothing available. I inquired about partner airlines, again nothing. After asking for a supervisor, I was finally transferred and again nothing was available and neither representative took any time to try to look for any accommodations for me. I then called the various airlines myself and found flights from Southwest Airlines.

This last minute flight cost $1753.60 a considerably large difference from the $881.60 that I paid AA. However, I was not given any real choice since my other reservations for a hotel and Disney park fees and dining plan were all booked and based on my arrival on Friday, May 27th. In addition to this increase in flight costs, we forfeited one day of Disney park fees and prepaid dining plan for the 4 of us and were also forced to rent a car since the free Disney shuttle is not available for flights arriving after 10 pm.

Even when passengers are asked to volunteer to give up seats on an overbooked flight, they are offered $300 travel vouchers and given a seat on the next available flight. We, however, were not given any consideration whatsoever. I do not believe that a refund of my purchase price that I paid almost 2 months ago is fair compensation, especially considering all the additional costs that I incurred due to American canceling my flight and refusing to put my family on any other.

On 3-18-2011, I was traveling with 5 high school students. As we checked in to the Detroit Airport, Douglas charged me $135 for all five bags. Realizing that my efforts to be efficient cost me $10 more, we chose to cancel the transaction and each pay for our own bags. I then paid $25 x 3 for my 3 bags. Douglas (issue agent DTW 45Z) at the ticket counter seemed to go through the motions of reimbursing my $135 but he never completed it as my debit card bank statement proves.

As it stands, I paid over $210 for 3 bags on March 18, 20011 at the Detroit Airport. AA has offered little in the way of corresponding and is not efficient. Douglas credited me for one of the $25 baggage charges not the $135 I wanted reversed when I realized the punitive charges. It's quite interesting that AA wants paid at the moment of a reservation but simply cannot issue a refund without sending the customer on a very long goose chase. See below. I have made many attempts.

I fly regularly and never have my bag pulled for being too large for a carry-on. It's a TravelPro carry on and many regular fliers use this very bag as a carry on. Delta has pulled it at the gate because they are notoriously short on overhead space on their flights from SFO, but I've never had a problem on United, etc., and never been charged.

So I was shocked to see American, at the security gate, turn me and at least 5 others away because of bags that were "too large" for carry on. It's called fraud and anyone who has had this happen needs to file a compliant with the Consumer Protection. Many do not know that if you have a legally compliant sized bag, you do not have to pay to have it checked. They need to allow you one carry on, or check it without a fee. I have reported this and it needs to stop at SFO. They are obviously earning a lot of extra money and are not following the same rules as other airlines. They aren't following the law.

On April 8th, I was on a flight bound for Dallas and was to transfer in Dallas to Chattanooga, Tennessee, started in Phoenix, AZ. Anyway, we were late getting into Dallas and my next flight was boarding in a different terminal. We had only minutes to make it and I, being handicapped, had a skycap pick me up with a wheelchair, and he ran it, boarded a light rail train and ran again. Well, I made it, but my bag didn't. I was told in Chattanooga to buy things I needed and to send American Airlines the receipt. Well, I did that and the next day, my bag arrived, torn and its contents in the pouch where it was torn was gone a $100 Bible that was going to be a birthday gift for my mom who is 88 years old, and her health is failing her and will not have any more birthdays, I am sorry to say. Altogether, they owe me $100 for the Bible, $100 for bag, and $25 for articles needed. I do have a letter from them stalling but admitting their guilt. Please help.

I purchased two tickets on 07.05.10 for travel with American Airlines on 11.24.10. Due to a corporate relocation on 10.05.2010, I had to cancel this personal family trip. I was told clearly that day by an AA employee at reservations that if I re-booked by July 5, 2011 the credit would be valid. I made note of this with a reminder to book by that date. When I tried to re-book on May 31, 2011 for travel in November 2011 I was told that I have to actually travel with that credit before July 5th. Not book, which is not possible.

As a loyal customer to AA, I was disappointed by the two varied reports on the policy by the disrespectful, curt response I received from the Platinum reservation desk, and by the thought that I will loss over the $1500 credit due to an employee's incorrect interpretation of the policy. I requested an exception to extend the credit if purchased by July 5th as planned as was promptly denied via form email from customer relations. No discussion or consideration. In 2010 I spent over 20k in air travel and flew with AA nearly exclusively. Had I known to use the credit early, I wouldn't have saved it to recreate the family vacation missed in 2010.

The simple extension of credit and being treated respectfully is all it would have taken to retain my business--a mutually beneficial action for both AA and me. Now it's time to select a new air partner - which isn't ideal for either of us. AA had an opportunity to do what's right for a loyal consumer and completely missed it. So sad. I lost $1500 due to variance in AA employees' view of ticket credit policy. Lost notable hours and endured stress from disrespectful telephone and online support.

My boyfriend who is a firefighter ordered a flight from Toronto to Texas, and booked it a month in advance only to wake up and to find out the flight from American Airlines was cancelled due to hail damage to the plane. We've never heard of hail damage to the plane before, but okay, we both believed them and went along with it.

Not only was she rude, and rushed us, she totally forgot to confirm the new flight and to send the confirmation.

Secondly, she wouldn't budge in accommodating him to make his specified time in Texas, nor would she budge in providing him an incentive for AA's and her own lack of providing true customer service and their "not a care in the world" attitude.

The next morning I drove him to the airport to find out that his flight was delayed! He once again asked him how they could accommodate his flight partner and others, while they can't move even one of their lazy fingers to accommodate him. Once again, they're so useless, they couldn't do anything else. They finally got him transferred to a flight by Air Canada, which caused him to take a 1 hour and 45 min taxi ride from the airport to his destination. At least, they could have compensated him for the taxi ride!

American Airlines better get their act together, or else they're just waiting for a bad press release to happen and for them to start losing customers.

Firefighters are here to save lives and this is how they are treated. American Airlines sales reps and service is of poor quality. The Sales rep lady was disrespectful, rude, and lazy! American Airlines are money grabbers and are too lazy to compensate their passengers for their mistakes and problems.

We are very disappointed, frustrated, and angry with this airline. Never again will any of my family or friends be traveling via American Airlines. Word has already spread!

I purchased a vacation package from American Airlines and the hotel representation was pure fraud. The hotel claimed that it was a 4-star yet it was below a 1 or a 2 star hotel. The food was horrible. The flies had a feast each day on the food. I tried getting American Airlines to relocate to me to a better hotel but they requested that I pay the full price again and then get a refund for the remaining days once we were back in the States. I was not happy and the management at American Airlines sucks. No wonder that their stock is $5.00 a share. They need to go out of business because they will certainly screw you when you book a package with them.

I ordered tickets in May for a flight in November, at the time my mother wanted to go. Approximately 1 week later, she informed me that she had changed her mind. I called American Airlines to see if I could take my aunt instead. I was told no and that the ticket is nontransferable. I then said, ok then I have purchased 2 seats and I should have plenty of room to seat (2 seats). I was then told that they could resell her seat if she was a no-show. This seems inappropriate to me. I feel the only proper solution would be to allow my aunt to go instead, after all I purchased a ticket and she is a customer.

I came in on Flight AA268 from SeaTac airport in WA State to JFK Airport in NY on May 9, 2011. I had checked in two bags (One medium sized suitcase and a large duffel bag). I had used both on various previous flights with no issues. When I reclaimed my bags at Baggage Claim, my duffel bag (one that my boyfriend gave me for Christmas-an expensive Tommy Hilfiger brand) was completely ripped open from handle to bottom of bag about a foot long rip). My Suitcase was bashed in so badly, that the handle no longer pulled out and I was not able to pull it along without the aid of a cart.

When I returned home to unpack, an extremely expensive hair product I had purchased was crushed despite the rolls of bubble wrap I used to secure it. The employees at American Airlines must have been extraordinarily rough in handling the bags because I have traveled with this product before and never had this happen. I understand that airlines are not liable for damaged items inside the suitcase, but this is just an overly gross and careless handling of people's things.

I'm writing to inform you of the journey that my new husband and I recently embarked on with American Airlines. We were married on April 16th and have been planning and looking forward to our honeymoon trip to Jamaica for some much needed relaxation. We arrived at St. Louis International Lambert on the evening of April 22nd for a 7 PM flight to Dallas the night Lambert was struck by the tornado.

We had the very unfortunate luck of being on the plane, waiting to back away from the C8 gate, when the tornado struck our plane, in addition to bags, debris, a large metal bag carrier, and anything else that the wind picked up at the time. After a few terrifying moments, we were emergency evacuated from the plane and told to leave our bags behind. Upon re-entering the airport, we couldn't believe the devastation in the terminal: the water, the broken glass, the stunned adults roaming around. It's amazing that nobody was hurt and I thank God that it wasn't worse.

After being released from the airport, we firmly believed, and were told by several AA officials, that all of our bags would meet us at our final destination, so we redirected our flight, packed a small backpack for a change of clothes, rented a car and drove through the night to Memphis for a new route. Once we were in Jamaica, we were told yet again by AA officials that our bags would come shortly and called twice a day to confirm. Every time we called, they told us our three bags were arriving on the next flight. Our check-in bag finally did arrive. The night before we left at 9 PM we had enough time to have to pay to check it again and we eventually found out that our carry-on bags never left St. Louis so we ended up picking them up on our way back through. Since we were told that our bags would show up, we never bought new clothes, and ended up missing out on quite a bit of our trip: all of the restaurants we hoped to attend had dress codes; we eventually ended up purchasing swim suits on the third day, no tennis shoes; my husband ended up getting burnt because his medicated suntan lotion was in our suitcase; no bath product, no hair product, no makeup. Needless to say, we were ready to come home by the end of it.

In addition to all of this, we paid an additional $250 for a rental car to Memphis and we were unable to receive a refund for the $120 hotel room for our pre-booked overnight stay in Dallas. I know this is a sob story, and I don't expect a full refund for any of the items above. The reason I'm writing you this letter is because the one vacation that we will remember the rest of our lives turned out to be the worst experience in my life. We'd love to plan a honeymoon redo, but, like most newlyweds, spent a significant amount of money on this trip, in hopes of the "trip of a lifetime".

Both my husband and I are AAdvantage Members. I've been a member since 2006, and he's been a member for quite a bit longer than I; we both travel a lot for work. American has always been my preferred airline for travel, but the way that this natural disaster was handled has left me questioning my choices. Is there anything you can do to help restore our faith in American Airlines?

I went to cancel a person's flight within our group. I was advised that since there was a schedule change, I could then reuse the ticket from the date I cancel. I then called later and a representative could not locate this person's ticket and I thought all was well. I then found my record locator and called back and there was his reservation. I advised this representative of what has transpired, only to learn they will not give me a year to use ticket from the date of cancellation but a year from date of purchase. I advised them of my runarounds with American and they said they could do nothing.

I bought a round-trip ticket from Los Angeles to Alicante, Spain, two months ago. Just got an email on April 8th, that they had changed my itinerary. It's a very long way, I travel to Spain once a year and choose my ticket flights as carefully as I can to avoid long wait times between flight. Accordingly, since I arrive in Madrid at 9:50 am, I chose a flight from Iberia (a sister airline to American) leaving Madrid at 11:45am. My new departure, which I was very upset about, now leaves Madrid at 4pm! So I will be stuck in the airport for almost 8 hours, to get on a one hour flight! Plus, once I arrive in Alicante, I have a two hour drive to my destination. When I called to change it back, they said the flight from Iberia was canceled and only one other flight was scheduled for that day. I asked if they could put me on another airline, they said sorry, no.

You can cancel your whole reservation if you like, or take this. Needless to say this didn't make me happy, especially since to fly another airline would cost me a lot more money at this late date and they know it. To make matters worse, my boyfriend is arriving a week later than I will, and they also changed his ticket. But they put him on a Vueling flight that leaves Madrid at 11:40am! So I called back and asked to be put on that flight as well, only a week earlier and they said, "No, you've confirmed the new itinerary so if we could change you, we'd have to charge you penalties, and fees!"

I need to charge them! Is there a rule anywhere that protects the consumer against airlines that can change your schedule when you've already paid, and that put you at a huge disadvantage? I need any kind of help I can get on this one. I'm so angry about it! Thanks.

My wife was scheduled on flight #554 that was to depart from the San Francisco airport at 2:40 PM on 04-15-11. The flight did not actually depart from there until after 5:00 P.M. because of gates being switched. Now, here is the part that I don't understand. It had to have been known when the flight left the San Francisco airport that some of the passengers, who had connecting flights, would not be able to be on them (my wife, Kelly **, was supposed to connect to flight # 4175 to Des Moines, Iowa departing at 8:40 P.M from Chicago). I think it is dishonest to have people board your aircraft, without being told important details, like not being to get home for another day.

This specially applies when that person is supposed to report for work the next day. If my wife had been told the truth about the flight status, she would, at least have the opportunity to get another flight, from another airline. Why should she lose income from her employment, and also have to spend more money to get a place to sleep for another night, when it was completely out of her control?

But in reality, it wasn't out of your control to let them know they wouldn't be getting on their connecting flights. I realize this is probably falling on deaf ears, because I have come to understand that when it comes to business it's more about the money, and less about the people nowadays. I would appreciate a response by mail in this matter. Thanks

You have charged more than double for a reservation change in a way that does not garner kind feelings for your organization, and I am requiring a prompt refund in order to restore your reputation.

My grandson was born to our daughter Catherine, seriously premature, in the San Diego area on December 15, 2010. He hovered on the edge of death for six weeks before dying on January 26. At the time, when he was near death, my other daughter, Dr. Susan **, Virginia Beach, VA, booked flights for her and I to go to San Diego to be there on the 27th. However, we were not in time as the baby died just as we started our trip. The trip was booked through Travelocity as a round trip for both of us.

Dr. Susan ** followed her original return itinerary, but as mother to the dead baby's grieving mom, I was asked to stay and prepare for the cremation and funeral on Friday, February 4. My flight back to Norfolk was to be on the 5th. Susan had to pay you $175 to change my flight reservation. I was again charged an additional $150 at check-in, so as to be allowed to board the flight home.

Your preoccupation with squeezing as much money as possible from other people's tragedy does not engender warm, fuzzy feelings, and I suggest you send me a check for $150, and one to Dr. Susan ** for the unconscionable $175 fee she paid for me as well. Your reputation is at stake!

Dec 1st 2010, my mom, aunt and I were taking a trip from Las Vegas to Rome, Italy. When we checked in at LAS and gave the paperwork to the girl at check in, she gave a funny look and called on others to see our destination. They all were acting strange. When handed our travel docs, there was no boarding passes from Heathrow to Rome. I thought this was strange as I am a former flight attendant and told my mom it's weird that there were no boarding passes for London. When we arrived at DFW to change planes, there was a sign up stating that Gatwick, a short distance from Heathrow, was closed. I was assured by the gate agent everything was ok at Heathrow. Well, when arrived, the airport was closed. There were lines to be rebooked that lasted 6 hours long. Finally, when we arrived at the hotel in London for the night, the desk clerk informed us that the airport had been like this for days. Some people had to sleep in the lobby the night before.

Once we finally arrived at Rome, a day and half late of what was supposed to be 3 days in Rome before going to our cruise, we had to still pay for the hotel night missed and for the tours that we missed. Additionally, some of our baggage never made it to Rome. It was stuck in London. It took 6 days for it to finally arrive. My mother's baggage was damaged when it arrived but at least it was there. The cruise ship delivered to us the missing luggage in Barcelona.

American Airlines knew ahead of time that there were problems when we checked in at Las Vegas. They could have rerouted us through Miami to Rome or at very least gave us a heads up so we could make alternate arrangements and made cancellations. We didn't get to see half of what we wanted to. What we did see was very rushed due to the time limitations as we had to meet up with the cruise ship. All I've asked for in return from AA is just a refund of air miles used to take this trip so we can go back and see all the sites that we missed.

On July 18, 2010, my wife and I booked a two-week trip to Manzanillo, Mexico through American Advantage Program. I never received a confirmation, and on December 13, 2010, I called to get an email confirmation. The agent confirmed my email address that was on file, but they had an extra digit she said that they had my wrong email address. I was stunned since I have been dealing with AA for nearly 18 years! We reviewed our itinerary repeating departure from Savannah through Miami through Mexico City and arrival at Manzanillo and return. Not one word was mentioned to me that Mexicana was out of business!

On January 9, 2011 at approximately 11:15 am, I called AA to arrange for email pre-boarding passes whereupon the agent informed me that Mexicana was out of business I was flabbergasted and told him that I couldn't believe it and he said to me, "It was all over the papers and the news. Didn't you read it?" Well, no, I hadn't nor had AA notified me as Mexicana was a partner airline! This was a totally inappropriate response whereupon I asked to speak to a supervisor.

It is now 1:04 pm, nearly 2 hours later, and we finally resolved our travel plans going through many cities, trying to work out our 2-week trip which had been pre-paid and hotels prepaid for on each end of our flights through Miami. Needless to say, this was 2 hours that I did not need to waste on the day before out trip due to AA's negligence in having my "wrong" email address and not addressing the issue in December when I spoke to an AA representative twice. In addition to the 2 hours lost today on the phone restructuring our flights, we have to pay out-of-pocket to get from Puerto Vallart to Manzanillo upon our arrival in Mexico. We originally had direct flights into Manzanillo. Supervisor Lanis ** said she could not do anything about getting us into Manzanillo. All we heard was "I'm sorry" many times.

For our trouble and for added expense, we asked to be placed in first class and were met with incredulence as to even have requested it, like it was the crown jewels. It seems that American Airlines really does not understand the concept of customer service and responsibility for their commitments. That's all we were asking for is to get to our original destination and return. I have heard many complaints about American Airlines and we are now understanding why this is so. We are totally frustrated and disgusted with the way things are handled lately.

Three months ago, I purchased a ticket to fly from Denver to Costa Rica. I planned on traveling with my 4-month old baby, but since he was going to travel on my lap and didn't need a ticket, I didn't even mention it. Days later, I went back to their website to get information on traveling with infants, and found out that I had to contact them and pay a fee for my baby. When I called, I was told that I had to pay a percentage of the price of the adult ticket plus taxes and airport fees for my baby to travel on my lap!

Even though I was shocked about it, I ended up paying over the phone because I had no other choice. I asked for a receipt or payment confirmation and I was told by the agent in a very rude way that they couldn't send a receipt because my baby was not getting a ticket or using a seat. She promised that it already showed in their system that the payment was complete, so I shouldn't worry.

I got to the airport to check in for my flight and the lady at the AA counter told me that I had to pay for my baby to travel. I told her that I already paid, and the rest of the story. In a very rude way, she told me, "The system doesn't show you've payed for him. If you don't pay now, you won't be able to fly, it's that simple!" I was really frustrated and as I tried to check my email from my phone to show her that my son's information was already in the system, she said, "I can't wait for that. There are other passengers that I need to take care of. I can't help you anymore. Your choices are either you pay, or he doesn't fly!"

Frustrated enough, but worried about missing my flight, I ended up paying again because I was not going to put up with her attitude. Also, I was not willing to lose my flight just because of her stupidity. I'm away from home and I can't contact the bank from here, but as soon as I go back, I'll check my statements hoping to prove that I paid twice for my baby to travel on my lap and start the nightmare of trying to get a refund.

I tried to tell this agent at the counter that the only way they had all my baby's information in the system is because I paid. Otherwise, they wouldn't even know I was traveling with a baby until the day of my flight. Mistakes can happen, but the way they treated me is totally unacceptable. I'm a frequent flier with them, but I'm not traveling with American Airlines anymore. Even though their price ticket was better at first, I ended up paying a lot more because they double charged me for an infant traveling on my lap!

AA also lost my luggage on my flight from Brazil to Los Angeles. The customer service is awful. I talked to 4 different people and each one gave me a different situation about my bags which I still don't have. Even though I heard many complaints about AA before, I still got their service. Please, don't make the same mistake as mine; otherwise, it will happen to you sooner or later. AA just doesn't care about its customers at all.

This airline cost me over 700.00 dollars in travel fees trying to reach my destination, hotels, meals, lost wages of vacation time and personal hygiene. What made it even worse is sometimes they help and sometimes they don't. Their excuse was they overbooked the flights, which is not my fault and I should not have been treated with the harsh and lack of concern with what I paid my hard-earned money.

I had to check my bags for a flight from Chicago to Hartford in June. When I returned home, I found that my bag had been opened and a number of items removed. I immediately called American Airlines, and started the claims process. They did not send me the proper claims forms for over a month, but I filled them out and returned them immediately upon receiving them.

Today I received a letter denying my claim for lost items because they hadn't received the claim forms within a month of my date of travel. That's right, the claim forms they didn't bother to send to me until after their deadline. What a scam! It makes it very easy to deny a claim after a set deadline when you make it impossible for the customer to actually meet that deadline by not providing them with the forms.

In July of this year, our flight out of Detroit was slightly delayed due to a storm. We left a few minutes late, made some time up in air and landed nearly on time. However, there was no gate available in Dallas and we had to wait on the plane for about 30 minutes. We were told no worries, our flights were being held. When we arrived at the gate, there was a line of about 50 people and we were told by the attendant that our flight was told to leave early and there were no more flights out.

Also that she was leaving soon for the day and we had to go to another gate to get rebooked. We stood in line for over an hour. There was one attendant to take care of all these folks. We finally got rebooked to reach our destination but were told that there were no overnight accommodations and we would have to sleep on a cot. On cots, really? With a senior and two small children?

The next morning, they rebooked us twice because flights we were scheduled on weren't going to leave the ground due to mechanical issues. At this point, we had been in Dallas airport for over 16 hours with only their airport junk food to eat and no vouchers. I noticed a supervisor and was finally able to get my father to speak to her. Noticing the multiple attempts to get us to our destination were unsuccessful, she rebooked us on an oversold flight with priority booking. We ran to the next gate. Only to have them board the entire flight and not hear our names called. At this point, I was scared and in tears . It was looking like a second night in Dallas airport due to an airline with poor planes and poor customer care.

I later wrote AA about this experience and was told better luck next time. I wrote them again to express my feelings about their lack of customer care and was told, "We have received your most recent email and want to take this additional opportunity to apologize, once again, for your and your family's interrupted travel. I can understand your continued disappointment. After review and at the risk of disappointing you further, our position remains unchanged. I am sorry.

Still, your comments enable us to understand things from our customers' perspective. It would be a privilege to welcome you aboard soon." Of course, I have no intention of ever flying American Airlines again, neither do my family members nor do our businesses! It's not about the delay, it's about the complete lack of customer care, both during the experience and after! American Airlines simply does not care about their advantage or frequent flying customers or any other customer for that matter!

I am deeply disturbed by my most recent with AA reservation service. On Thursday Dec 9th, my uncle found my aunt dead at her home in Houston, TX. Immediately, my mom was alerted about the passing of her sister. My mother lives in Tegucigalpa, Honduras and needed to get to Houston. I instantly called the airlines inquiring about bereavement fares. My mom, the eldest of five children and the a widowed mother of seven children, simply had to get to be with her family in Houston. Given it was a death in the home, the police had to come and the medical examiners had to take her body for investigation.

I was on on hold for 38 minutes before an AA rep answered and then was instantly told no bereavement fare would be granted unless I had the funeral home info. I repeated told the lady that no arrangements could be made until the body was released. She said that that wasn't sufficient information and end of conversation. On the passing of a family member, several steps need to take place before a body can be transferred to a funeral home. Therefore, I am deeply disturbed by this policy and treatment of your customers. My aunt was dead and you denied assistance to your customer. False promises are offered on your website because this was an actual passing and you denied to fulfill the promise of a bereavement fare.

On my way to a well-deserved vacation in Mexico, American Airlines ** up my reservation. They lost my bags for 48 hours and on receiving my bags, my suitcase zippers were cut. $400 worth of my things were missing. I filed a complaint as instructed by the baggage claim manager and 3 months later my claim was denied any reimbursement. I will not tell you the huge ordeal it is filing the claim. They make the filing process so ridiculous that people do not bother doing so. Now the manager I spoke to 3 months ago no longer works there and the new manager refuses to call me back.

American Airlines does not care about its customers and I guess stealing from them is just a job perk. I will never fly American Airlines again. For your information, the planes are old, uncomfortable and noisy. They never leave on time. It's a cash/cc service for anything more than pretzels. Domestic bag fees are $25-plus per bag. Need any more reasons?

I lost of countless time calling and writing emails and I lost $400 of stolen property.

I purchased my airfare on September 20, 2010 for a flight leaving Los Angeles flying to St. Louis on November 25, 2010. I was planning on traveling with my dog and checked the conditions and rules to travel with a pet when I purchased the ticket. During the following weeks, I followed all procedures American Airlines had provisioned to allow my pet to fly as a checked pet. When I arrived at the airport, I was told that last week, November 15, they changed their policy and my dog's breed is now on their list of different breeds they will not fly.

I was not given any notification prior to my flight, and I was left stranded at the airport with no alternatives to fly to my parents out for Thanksgiving! When it was clear I was stranded at the airport, they put no effort in attempting to find a way back home after I asked for assistance! I got a refund for my tickets only to be told that I would have to pay four times as much for a holiday, same-day rate on another airline if I would like to see my family that weekend.

After asking to speak to a manager, I was informed that she would not even come out and is planning on doing anything to help. Now, after complaining through their e-mail system, I was told I would be given a response within 72 hours. They have not delivered on that promise either. $500 and 50000 United Miles for transportation back home, dinner, car parking, pet fee, co-pay and airfare with United.

Today 11/19/2010 at 11:00, I called the above airline to inquire information because I need to transfer my family and my dogs from PR to Orlando. I called before purchasing the tickets to be sure about the dogs (one Labrador and two pit bulls) being able to travel. I explained about the breed and sizes of the dogs to see if they would be accepted. The employee that gave me the information told me that there is no problem with the dogs to travel, then told me that after I purchase the tickets for my family, I had to call back them to reserve space for the dogs. So I purchased the tickets and then called back to make the dogs transaction. To my surprise, this other employee told me that those breeds are not allow to travel with them. I argued that minutes before I purchased the tickets they gave me another information, the person told me that that policy (about dog's breed) was in their web page, and in fact after that I searched and found it.

I made decisions and spent a lot of money based in the information I received in the first called. In fact, after that, my wife called again the company ** and pretend to be a new customer and for my surprise again, they gave her the same information that the dogs are permitted. The name of the employee is Eri ** and the space for each dog is $150. I would like that you call by yourself and ask for the same situation to confirm my complain.

Now by the false statements and strategy of that company, it cost me $10,638 approximately without counting the stress that these whole situation is causing me and my family. I want to clarify that those dogs are permitted by law in PR and Orlando, in fact I traveled with them last year with the same co. without any problem. I will appreciate all the help you can bring me in this matter.

On 16 Nov 2010, I boarded flight 648 from San Juan to JFK with a roller board bag 22 inches from Travel Pro which is listed as a carry on and accepted by every other carrier (including American at LGA). Was traveling with a colleague who was seated in business and who had a small computer bag with him. The gate attendant insisted that I check my bag but not before telling me that had I been seated in business, I could have taken the bag on board.

My colleague offered to carry it on for me and the gate attendant insisted that he could not do it as it was my bag and I was seated in coach. Supervisor Robert ** hear the attendant tell me this and after speaking with the employee told me that if I was in business, I could carry the bag on. This is discrimination against coach passengers at the gate. If it does not fit in coach (the bins are exactly the same size), then it should not fit in business. Period.

I used the Avis offer that AA sells at your website (save up to 35% with every Avis rental, plus earn up to 3000 bonus miles, using American Airlines Avis Worldwide Discount (AWD) number ** and the coupon number **). And I made a reservation at AVIS. Now Avis and AA are refusing to give me the discount that they offered me! I'm trying to solve this problem with both, but no one cares!

The lowlifes charged me $20 for calling the customer service center. There was nothing on the prompts, and the CSR never informed me I would be charged. I will never ever fly their airline again. I just want to spread the word. Any airline but theirs!

I was forced to check at the counter for a flight to Chicago because the curbside person would not take my money but only a credit card which I did not want to use. The line inside was short but took awhile because the counter people didn't seem to want to help people. After a wait, I finally checked in. My baggage was ticketed and taken by the counter person. Then the counter person noticed he had misidentified me and that I was a coach person and not the first class passenger with a similar name. He then ripped the baggage ticket off my luggage and told me I was a few minutes late and it is too late to check my luggage. I was not allowed to check my baggage into a later flight and ended up missing my flight entirely. I did not make my flight and I was forced to cancel my vacation. I will never attempt to fly with this airline again because of their fluctuating rules and rudeness.

I purchased a first class seat on American Airlines three months prior to travel. I was bumped to coach class after the flight was canceled. American Airlines stated this was a "coach fare for possible upgrade". Sorry, not when it's listed as a first class fare on their website, purchased for $1100 three months out with the route being Dallas to NY.

Refused to honor low fare guarantee after 3 assurances that they would. I am writing concerning the recent purchase made on AA.com for travel to Chicago from Phoenix. I found the $365 airfare on www.** and a $420 fare for the same price on AA.com. I had questions on the terms and conditions, so I called the 1** number.

I spoke with 2 American Airlines representatives about the 2 airfares and the low fare guarantee. I was assured by both employees (the woman who answered the phone and the gentlemen who she transferred me to) that the terms of the low fare guarantee were met. It was an U.S. point-of-sale travel web site and it was an Eligible Carrier.

It was found online for the exact same Eligible Carrier flight(s), itinerary (including flight number(s)), date(s) and cabin and with same fare rules and restrictions and available for purchase on the same calendar day as the original AA.com online purchase. The gentleman assured me that I had to buy the ticket first and then the price "would be adjusted within 24 hours. "I asked specifically about the website ** and I was told that since there was no membership fee, club fee or other membership requirement, that it was a valid website and a valid published fare.

The qualification was that my daughter is a student, which every person her age in high school is. The fare was published and easily found. Your argument that is was an unpublished fare is not valid. Intee and she was also assured by a third American Airlines Employee that the low fare conditions were also being met. I feel that we acted in good faith on the assurance of three American Airline Employees that the $365 airfare would be honored by your low fare guarantee. I am respectfully writing to ask that you honor this guarantee and refund $55 per ticket ($110) and a promotional coupon of $100.00 be issued.

To begin with, we are traveling from Mexico and arrived to our destination (San Francisco). One of my suitcase never arrived. 5 days later, my luggage is in my front door. I never got a phone call. My daughter's purse is gone. Her game station is gone. My clothes smell like mildew and I still haven't heard from anyone. Crazy, huh?

I canceled a flight and rebooked it with Delta. Because all information was not complete, the Delta agent had problems with the ticket and caused a large delay getting on the flight. I would think at the least we would get something for the problems faced like free miles, drinks, discount upgrades or something. I had an excessive stress from extra time in line and uncertainty of ticket acquisition.

I had been planning a surprise birthday party for my mom for 6 months. The surprise was that all of her children and grandchildren would be at this party without her knowing we were coming. My husband, son and I were scheduled out of Richmond Virginia on American Airlines at 7am on October 8th. We arrived at the airport to check in on time and were greeted by a gentleman that said he would check us in outside so we didn't have to wait in line.

After about ten minutes, he tells us he is unable to check us in from that station and said we would have to get back in line. At this point, the line had gotten longer and our window was getting shorter. Finally, after another 25 minutes in line, we checked our bags and asked the gentleman at the counter to call the gate to tell them we were on our way up. He said we had plenty of time, not to worry. We finally get past security and run to the gate to board the plane.

There is an electronic board on the wall that says to be there 10 minutes prior to departure. We were there 15 minutes prior to departure but the lady at the gate stopped us and said there weren't enough seats on the plane for us. Apparently, they had overbooked the flight by three seats and gave them to the three people in front of us. There were no apologies, and no options but to go on standby for the next flight. So we go on standby for the next flight which we find out is also overbooked by 3 seats.

We were not able to get on that flight either, along with two others who had boarding passes for that flight and weren't able to get on. At this point, there are about 7 people on standby. The AA representative at the gate tells us that the earliest they can get us to Boise is at 4:45 on Saturday. The party is at 1pm on Saturday and this just wasn't an option.

After a fight with the supervisor, my husband was finally able to get me alone on a flight that would get me there two hours before the party. My son and husband were told they couldn't get there until Sunday. Unfortunately, they would have had to turn around and fly right back, as it was a long weekend for them. They were not able to attend the party. We called the airport in Boise since they received our bags the day we were supposed to arrive and asked them to send my husband's bag back to Richmond, but to keep mine there since I would be in the next day.

When I finally got to the Boise airport to get my bag, I was told it wasn't there and there was no way to find it, even with two tags with my name email address, and phone number on them. Finally, another woman came into the office and said she sent my bag back to Richmond. She had no explanation as to why she did this and even remembers us calling to say not to send mine back. I checked in separately from my husband so only my name was on the bag. They had to fly my bag back to Boise and I got it Sunday morning.

After all of this, my husband goes in to pick up his bag and to talk to someone about a refund on his and my son's tickets, only to be told that he could not get a refund because they were paper tickets. What does this matter? I'd like to know.

Needless to say, we are out $700. My husband and son were the only ones not at my mom's party and there was no apology from anyone at American Airlines. How do they justify overbooking the flights and then not offer any compensation for the three people with boarding passes that show up last? We were there on time, had tickets with assigned seats and were not allowed to board the aircraft. We are still fighting for a refund. They tried to offer a voucher in lieu of a refund but I would rather walk the 2,800 miles than fly with them again. There should be laws against overbooking and this airline should not be allowed to have such dirty business practices.

On Sunday, October 2nd, I ordered four roundtrip tickets from Boston to Chicago for myself and three friends on American Airlines website. Upon making the credit card payment, the passenger names appeared as I had entered them. At that time, I realized that I gave one of my friends my last name instead of their own. I clicked on the edit button attempting to change the mistake only to find that I was unable to make any correction. Despite the fact that all of the information had been entered online less than five minutes prior, once the credit card payment went through, nothing could be changed.

I searched for the number from their contact us list and put it in my cellphone intending to call. I called ten days later. Our flights were booked for the 22nd of October. I called on the 12th to correct the error.

Originally, American Airlines was going to charge me a $150 fee to make the correction. I complained and they lowered it to $75. I paid it because otherwise my friend can't travel. Customer Service suggested that I had been grossly negligent in not seeing and correcting the error prior to payment. However, upon returning to the website and entering John ** into the system, I found at no time does a passenger list of names appear on the screen unless a user were to navigate away from the page to view details. The only time the list appears is after payment has been made and then no editing can take place by the user.

I was originally told a $150 fee would be charged, however this was dropped to $75.

My name is Nada ** and I was traveling from London to New York on July 25th. Inside Heathrow airport, the American Airlines opened the door for all the flights at the same time. Can you imagine so after 15 minutes all the passengers that are traveling on the American airlines even if their flight was after 6 and maybe 9 hours are standing in front of me, and my flight was after 40 minutes. Second, when I arrived to New York with my family and that would be me, my wife, my daughter and my son, they told us that the bags was left behind at Heathrow airport London and it will arrive tonight.

They lost four bags and one of them was my father's and it contains his personal medicine, all of it. And he is an osteoporosis patient and he can't miss a pill and we can't buy the medicine from the pharmacy because they need a prescription, and they sent us the bags after 4 days. No cloth at all, no medicine, nothing. And when we went to a doctor he said that stopping the pills for four days that really was a disaster and it really affected my father's health and until now, he is still recovering from this mistake.

We traveled to Aruba Dec 27, 2009. Yes, it's 10 months later and still cannot resolve. Upon reaching Aruba from Miami, we had no luggage for over a day, causing us to purchase clothing and personal care. Receipts were sent in along with the claim form filed with American when we arrived in Aruba. We have been advised that American was the one who had our luggage to the final destination and should reimburse us for the finances we incurred for not having our luggage. ** keeps sending me letters that they are sorry they cannot find my luggage. The point is, it is not still lost; it was lost a day while we were on our way to Aruba. We're here 10 months later and American still does not settle up.

I am a valued customer at K-Mart, and I am writing to express my complaint regarding receipt no.042109171007134822. I consider myself a layaway queen. I was excited when this location decided to start layaways, due to the declining economy. A commercial aired and stated that Kmart will help in assisting family's with the layaway program. I thought this was great. I normal go to the Kmart 4201 N. Harlem Avenue, Norridge IL. I never had any problems with them. Because of the commercial and its closer I decided to start using the Kmart closer to me to use the one located at 1155 E Oakton, Desplaines IL.

The problem I am having with this location they have put my merchandise back without any warning, there was one time where I received an automated voice call it was a reminder, and I made a payment, but this last time was the second time, I had my merhandise put back when I was making regualry scheduled payments. This last layaway I came in two days after the due date and it was put back to stock that quickly. The day of the payment I was told. No apology made just that this was odd. I honesty believe that they are deliberately putting back the merchaside to keep the $15.00.

I can understand if no payments were made on this layaway, and my last but its not the case. I wish I had them information from my last layaway that was returned to stock, it was a bunch school clothes for my niece and nephew. If you have a register that can access you can tell I have had several layaway with Kmart, and I make my bi-weekly payment. I would like to remain a valued customer with Kmart but this third cancellation of my layaway I never received my money back from one of the layaway they cancelled. What do you do to keep your customer because this is not normal practices of your policy I never had this problem with the Norridge location. Sincerely trying to give Kmart the benefit of the doubt. Patricia ***** I don't have the other account number but there have been three in total that were cancelled within the day and days after scheduled payment

Even though I preached to several people in the past not to put electronics in their checked suitcase, I did, mostly because I was off-loading extra weight that I did not want to carry on-board. My camera was missing when I got home. I stress to everyone to learn from this! If you zap wrap it at the airport, this may be avoided, but how can you know for sure. You can't trust anyone! Their employees should go through metal detectors as they leave the premises that might help, who knows.

My wife, unable to keep a flight reservation because of newly scheduled chemotherapy for breast cancer, has been told she may not have a refund. It is hard enough to deal with cancer without the arrogance of American Airlines. Is there no remedy?

I filled out the complaint form on aa.com on the fact that my luggage was soaking wet throughout since they left it outside on the tarmac while loading. It was so wet through and through that I had one suit, 3 shirts, 1 sweater and a pair of boots ruined. Papers from work that I had were totally ruined. I had to lay the suitcase outside in the sun to dry it out, we had a heat wave in LA so that helped. I filed the complaint on their website on Thursday and didn't get a response till today, Monday, saying that they didn't intentionally leave my suitcase out in the rain but that their employee had to run for cover. **? They could have covered our suitcases even with paper or plastic to keep the rain from soaking them through. It was a mess.

Due to a communication error within the company, the pilots of my flight from Seattle to Dallas / Ft. Worth arrived almost 2 hours late. All passengers and flight attendants were ready to go but no cockpit crew. Many passengers missed connecting flights in Dallas including myself. I was offered a flight 18 hours later the next day and finally a distress rate of $48 for a Super8 Motel with no transportation. After much debate, and my final offer from American Airlines, I took a flight to Atlanta so I could take a Delta Flight in the morning and be home by 10AM, 12 hours late.

I was stranded in the Atlanta airport overnight and everything was closed. I was cold , hungry, and sleepless. Not one American Airlines employee apologized for my inconvenience or tried to make my situation anything more than the mess it was. No customer care. They do not have the cheapest fares, but they do have baggage fees, food for purchase, and no entertainment on any flight. I do not know how they stay in business and suggest flying another carrier.

When I arrived at the airport, he was telling us that we needed to arrive two hours ahead of our flight. We were on time and he was busy with others that he never bothered to check us in. He was shouting and when I paid for the luggage, I never received any receipts. He did not have a wheelchair waiting for my sister who had requested one due to her kidney problems. He made them rush upstairs while she was trying to walk even though she was in pain due to her kidney problems. They did not speak English well and were confused and frightened and I am worried about if they made it safely to India. I went downstairs to get my receipts, they were reward numbers and I asked him to put the reward numbers on their paperwork. He shouted at me and was very rude. I run a business and would never allow my customers to be treated this way. I use American Airlines often, I am a platinum member and I was very upset with the way we were treated yesterday.

On August 14, 2010, my wife took a flight from Panama City, Republic of Panama going to Killeen, Texas. Upon arrival in Miami, Florida, she changed planes to continue to Dallas Ft Worth, Texas where she was to change planes. In Miami, the flight was continually delayed once for a water leak and once for mechanical problems. Upon arrival in Dallas Ft Worth, Texas she was in a small departing lounge set aside for the regional carrier she was to use to reach Killeen, Texas.

All the delays meant she had missed the scheduled flight and they waited until about midnight to board the Killeen leg. Everyone boarded but my wife was not allowed because of lack of seats. When my wife tried to ask what she had to do now, the American Airline personnel all left the area and refused to assist her. She was now left completely alone, in tears and in danger since she was the only person in the departure area. American Airlines never offered a room, never offered a substitute flight, never offered food, never offered a room and never offered an explanation.

The situation was so desperate for my wife (a 69-year-old woman) that she called our daughter in Killeen and told her what was happening and asking her to call AA to get a solution. My daughter awoke her 7-year-old daughter and 10-year-old son and drove to Dallas Ft Worth to find my wife and rescue her. She found her at 2am. My wife still has the tickets including the unused portion of her flight. I called AA but on the phone they clearly said they are customer service and do not take complaints, and that if I wanted to complain I had to fill out and send an online form and await an answer.

I have the answer and it is listed below. The only reason anyone might consider flying AA is if they want to eliminate an older female from the family. This time we got my wife back and since there will be no next time she is safe for now. Unless you really hate someone you may want to consider this before flying this airline in the future.

"Dear Mrs. **, I am sorry there was a misunderstanding about the fare charged for your recent ticket. In light of your description, we have researched your reservations record. The fare you paid is indeed the accurate amount due for your ticket. I regret too, that your travel plans were disrupted by the delay of flight 1240 from Miami to Dallas/Fort Worth. We recognize how important on time departures and arrivals are to our customers, and we are committed to spending the resources necessary to achieve substantially higher levels of as scheduled departures.

Still, with so many variables affecting our operation, there will be occasions when delays are encountered despite our best efforts. As a gesture of goodwill and to encourage your continued business, we've made arrangements for an eVoucher (see details below) for you to use toward the purchase of a ticket to travel with us again. I have also authorized the refund of the unused segment of your ticket. This credit will appear soon.

I assure you that we will continue to strive to focus on on-time flight departures. When you travel with us again, we will do our best to get you to your destination as scheduled. Sincerely, Stephen R. **/Customer Relations, American Airlines"

We were stranded in Mexico City after Mexicana Airlines went bankrupt. On Sunday August 19, 2010, my family (2 kids and wife) were stranded in Mexico City trying to catch our Mexicana Flight back to Los Angeles. The Mexicana rep told us that American Airlines would honor the tickets and book us on a new flight. The attendant at Mexicana rudely told us that they would book a new flight with American Airlines for Next Thursday September 2, 2010.The Mexicana Airlines rep walked us over to the American Airlines counter to book our new flight for Sunday night.

American Airlines apparently oversold all flights and said nothing was open until Thursday. The American Airlines rep offered us tickets to fly back home on Thursday. The rep mentioned that we are booked for the flight and that we should be at the airport 3 hours in advance to make sure we get our seats. So my family had four American Airlines phantom tickets booked to Dallas Texas then LAX for Thursday September 2. The American Airlines flight was scheduled to do layover at Dallas and then to LAX for our flight back home. However, on Thursday September 2, we arrived at the Mexico City Airport and went straight the American Airlines booth to check in. The American Airlines rep told us that the Mexicana Airline and the American Airlines computer system did not have a record of our new flight bookings.

The American Airlines rep in Mexico City was very rude. She told us that they did not have to honor anything for us. The American Airlines rep told us to go argue with Mexicana Airlines. My family and I were provided 4 American Airlines tickets that were useless. The American Airlines rep told us that the tickets we held were not even stand-by. The American Airlines rep wanted to know how we ended up with these 4 phantom tickets. Supposedly, the tickets we held were not booked from Mexico City to Dallas. The tickets were only booked from Dallas to LAX. I asked the rep how this situation can happen. How can you only book half of the flight? The American Airlines rep said that it was most likely that her colleague made a mistake on the ticket confirmation.

Furthermore, the American Airlines rep said that our tickets were not valid!So we asked the American Airline rep to help us fly back home. We informed the rep that we had a 3-year-old and a 7-year-old kid that needed to fly back home. The kids need to go back to start school immediately. In addition, the American Airline rep said we can be on stand-by if we liked. However, the American Airlines flights were all overbooked and they could not guarantee anything for us. Also, the American Airlines rep told us that some part of the family can fly back to the USA via Miami maybe over the weekend. While the other family members could fly back to the US some time next week to Dallas Texas maybe. The American Airlines rep told us that they would take care of their paying customers first. The left over seats could be shared among the Mexicana Airline refugees.

The American Airline reps walked us to the Mexicana Airlines Section of the Airport and she told us that they had no flight for us this week. The American Airline rep told us that they were doing us a favor by honoring the flights and that we should take whatever they gave us in the future. I argued with the Mexicana Airlines and American Airlines staff for 65 minutes. I vented my frustration at the Mexicana staff and American Airline rep. Finally, I demanded a refund for my tickets. The American Airlines and Mexicana Airlines reps told us that we should have good luck with a refund in a very demeaning tone. I told these people that I would file complaint with the Airport authorities. The American Airline reps snatched the Airline tickets from hand and said that that was their property.

While arguing with the American Airlines rep, a man that was trying to book a flight told us that he has been hearing the same false hope from American Airlines for 2 weeks. The man said that his family has been stuck in Mexico City hearing the same bull crap from these reps. I was so frustrated that I just ended up flying back home via Alaska Airlines. I ended up dishing out $1500 for 4 airline tickets back to Los Angeles. Alaska Airlines was very supportive and they even gave us a break on the extra luggage fees.

I know that the Mexicana Airlines is in a hopeless situation. I do not hope to get my money back any time soon. I just hope that some travel authority is out there watching and taking note of these rude airline reps' abuse and disrespect the paying flying customers.

I expect to be fully compensated for my delayed luggage-I should be reimbursed for the $25 per bag. I expect a letter of apology regarding treatment with ticket agents and stewardess in Dallas. It's too late for the damage suitcase claim but something should be done. American Airlines flight #1807

1) On Thursday, September 2nd, my children, myself, my brother and his family boarded American Airlines flight #1807 from Newark Airport to Dallas Fort Worth. Our seating was fine on this leg. We then boarded American Airlines#1484 from Dallas Forth Worth to San Antonio and this leg of the flight was somewhat of a nightmare due to seating but we worked with it. For some reason, we were not able to book seats, via phone, Expedia.com or the aa.com website and had to book them at check in, where we checked 4 bags 1 per person. We were in the back part of the plane when there were several empty seats (not for sale) where my children and I could have sat. These seats were not an option?

My horror story on Monday, September 6th and still has not ended. American Airlines displayed what appeared to be the worst customer service from check in to today as I am still missing my luggage/baggage. AA#1534 from San Antonio to Dallas-TSA issues and no seat assignment

1) I arrive at the airport around 7am to check in and obtain seating and pay the $25 per bag. My son's bag is ripped from side to side. There is no ticketing agent around for us to file a claim so we move his items into my bag and my other son's bag and have to leave his at a trash can. We checked in and the only seats available are next to the bathroom. We then have to wheel our bags to receive tags and then wheel to TSA to scan and I see a TSA agent going through someones bag 1) She had no gloves on.; 2) She was emptying this person's stuff and dumping it to the side.; 3) She had no stick she was clearly just rifling through this bag.

2) This concerned me regarding my own bags as I'd just left them with another agent. So I stood there for a moment, watched them go on the belt. Another agent walks over towards me and says I can go because my bags just went on the belt. He then looked at the other agent and tells me again to move on. I stood there for a few more moments because I wanted to see if my bags came back off and wondered how my items would be treated.

3) We get to the gate. Everything is fine. Plane leaves on time. We arrived to Gate A in Dallas and have to get to Gate D and we have no seats assignments because we were not assigned anything in San Antonio AA#558 Dallas to Newark-Ticket Agent, Seat Assignments, Delayed/Lost Luggage.

We arrived at our gate and have 25minutes to get our seat assignments, use the bathroom, grab food, etc. As soon as I walk up to the counter, there are two ticket agents. I begin to say my name and the man cuts me off and says you must be Scott/Jenkins. I said yes. So he says she can help you and begins typing while a line behind me forms. He never asked to assist anyone else. The woman prints the tickets. I take them and rush my kids to the bathroom. When I come out of the bathroom, my brother is standing there with his family and says you have the wrong tickets. The woman thought you were me Scott/Moron family and gave me your tickets. She said she was sorry and thought we were all together. a) What if this wasn't my brother? b) Where is the security in this? I tried to tell her my name and they clearly ignored me and why wouldn't she say have her return to the counter vs giving him my tickets.

We board the plane (again we are in rows 31 & 32). The flight attendants walks up to me and says I know that you are not sitting in these seats. I know for a fact that these are not your seats and I was told that these were empty (I look up at her and notice in the DEF side someones uniform is sprawled across the seats). I said excuse me. She said again I was told that, "These were empty and you cannot just sit where you want." I said these are my seats. Do you really think I would want to sit next to the bathroom?" And so she demands to see my see my tickets, which I pulled out and showed her. She then says, "Oh, well I guess they were wrong out front." By now an older flight attendant shows up, tells her this happens all the time and now the passenger is probably upset and so the ticket agent has ruined this trip for us. a) This was very disrespectful. I've never had a stewardess speak to me in such a manner and again who volunteers to sit next to the bathroom or the back of the plane. There were several empty seats so she moved us from 31 to 25 and then the older woman kept checking on us, while the rude one never came back to say a word, not even a sorry after it was her mistake.

We land in Newark. We go to carousel#8 and the only bag that comes off this flight is my daughter's (AA388009). So we stand there and we wait about 5 minutes. Not a single baggage agent comes out of the office. So I go into the office. As I'm asking what is the delay, my brother comes in behind me. His luggage hasn't arrived either and we both are speaking to different agents. I'm asking my agent when will my luggage arrive. What was the issue? She proceeds to tell me that there is no message in the system. She has no idea and that there was a flight coming in around 6:30pm. Perhaps it would be on that. There was a cold rudeness in her voice so now I'm upset. It's 3:40pm. I feel I've been shoved around all day by AA so I give her all of my contact information.

She then asks me which bag#s are lost. I told her I don't know that information so we get the tag off my daughter's. She inputs the information into the system and hands me a printout (B1). I initially said delivery as I was tired. However, while she was over at the printer, she began to say how stupid I was, how she was not the one and how dare I ask her and expect her to tell me where my bags are to the other agent on duty and how she is about to have an attitude if another person off this flight comes in and asks her where their bags are. (Little did she know that the person standing at the counter that could hear this entire conversation was my brother)

I leave Newark with one bag. Go home and try to track my bags and notice that she has my cellphone number wrong. As I was giving her my contact information, I said clearly just my cellphone but she insisted on going over other numbers. I said again just my cellphone and repeated the number several times. So I called the 800 number to complain about her attitude, correct my phone number and find out about the status of my baggage. The representative on the phone proceeded to tell me she thought that they might be on the 6:20pm, flight#1432, so I went back to the airport around 7pm.

My children walked into the arrival baggage area. I instructed them to go to the lost and found, where we were earlier if they did not see anything on the carousel. They went into the office and found the second bag (B4-388008) and brought it out but did not have any of my paperwork that I had sent them in with. They said the lady in the red jacket behind the counter said, "Well, your mother was stupid to send you in here and if she wants her stuff she has to come and get it."

I go into the lost and found, ask for my paperwork and she (B3-Ms. ***) slids it to me. I said, "Is there an ETA on the other bag?" So she says, "What's the bag number?" I said, "I don't know. Two have arrived and I don't know how you read the tag." She says, "Then I can't help you." I said, "Excuse me. So you have the paperwork. We ripped the tags off each bag to file the claims and show what has arrived." She says, "Well you need to know the bag number." I then tell her, "I don't work for AA. That's your job to know and I want a supervisor. I'm done talking to you." So the representative that was helping my brother earlier stood shaking his head and knocked on a door for the supervisor who told him that they would be a minute. I see my brothers luggage so I contact him and asked him if he received a phone call because the 1st representative told me that we would receive a phone call as to when the luggage would arrive, then a phone call for delivery. The representative I spoke to over the phone said when the luggage arrived in Newark. It would be scanned and we would receive a call. Out of a steel door steps Mr. *** (B3). So I apologized in advance, said, ""I am *** off, I am tired, no one can tell me where my luggage is, I'm double parked, your staff is rude and I'm just not happy with AA right now." (At this point, yes, I'm irate. I have prescriptions, souvenirs, etc and I'm not getting help). He pulls me out of the office.

At which point, Ms. *** says, "I'm not calling anyone and I'm not calling the other half of her party to tell them their luggage is here. That is not my job and I'm sick of these people and I'm glad that the other person keyed her number wrong because she'll be awhile before she gets her luggage." So I then turn to Mr. *** and say, "Do you hear this? This is why I'm upset. No one is taking responsibility for my bag. This is frustrating." Well he then tells me it's not their responsibility to contact us. It's not their responsibility to track the bags. It's the delivery people which are not a part of AA. Once they arrive, they scan and that's when information shows up in the system. I said that is not what I was told. He then asks for all the information. I hand it to him and he says, "Oh bag AA 388007 is the one that is missing." I said now how come the agent couldn't do this earlier. He just shook his head. He tried to apologize said that he understood, etc. in which I began to calm down.

We go back in the office and he checks some back room. Ms. *** begins to say, "Hmp, I wouldn't help her and she was stupid to send kids in and by the way your kids were rude. They cant come in here to get bags. You are the adult." I said, "Excuse me. Have you ever traveled? Have you ever lost your bags? Until then, sit over there and shut the *** up because now I'm getting *** again. (Again as I stated, I was irate so I'm not going to say I wasn't cursing because how dare she call me stupid and then say how I should handle a wrong doing to me.) So he writes down my number and says he'll look into this and contact me. (I have yet to receive a phone call from Mr. ***.)

I leave Newark Airport and call the 800# frantic and ticked. The representative on the phone proceeds to tell me that my bag was on flight to JFK not Newark. My bag left San Antonio went to Washington, DC and then from there is headed to JFK. Wasn't that funny? *** no, it was not and that flight would not arrive until 9:50pm. (I am two hours away from JFK and there was no telling when I would receive anything and they couldn't verify/confirm delivery.) So we went over my information. Again my cellphone number is wrong, so she changes it again.

This am, September 7th, I have not received a phone call. The aa.com is updated and shows my bag is found but doesn't say where, when to expect it, etc. There is no real info. I contact the 800 number. A representative informs me that it is at JFK. It's an outside delivery person and they have up to 10 hours to get me my bag and hangs up the phone. I ask if I can get an approx. time and will someone call me. She tells me no, that is not how they operate. What I can do is leave a note on the door that they can leave the bag because the 2nd delivery time is on me. That they will not call me beforehand and it's my responsibility to let them know what to do with my bags. I said to her I paid to check these bags. It's not my responsibility. I didn't lose them nor did I fly into JFK. I don't think this seems fair that I am now waiting. I won't receive a call and if I'm not home, they will leave on my front porch or not leave at all. She hangs up.

I call at 12:30pm and I ask if the delivery people can be called and given my information so I can have an ETA on my bag. The person puts me on hold, reads me my phone number which is wrong again. So she corrects it and gives it to the driver. She says who says they are thinking 5pm but will try to call 1st. My brother picked up his items last night after I'd left. He walked in and Ms. *** was saying what the ***, another one is picking up their luggage. I'm going to stop calling them. Now he had been receiving messages from the time he submitted a claim, where he was getting updates regarding his luggage. Now, I'm not saying I did not have an attitude. I was and still am highly upset. AA is not taking any responsibility on any level for the treatment of my seating to my delayed luggage. I am frustrated. I know I used several curse words and I am still upset as to where my belongings are. AA has violated me, infringed upon my time, not lived up to their responsibilities to provide customer service, etc. as their motto states and honestly has been a disappointment.

My trip was stressful and has been a headache/nightmare to which I am still dealing with because I do not have my luggage. Your staff acts as if "Oh, well." It's not "Oh, well." When you are charging people to check luggage, how could this happen? How could luggage end up on American Eagle to JFK, when I was on AA to Newark? This is absurd and then I have to wait 10-12+hours for my luggage due to AA messing up.

Attached are receipts because if my personal items are missing, not in my luggage, etc. if you think I am upset now over a delay, know that I will be highly upset over damaged/missing merchandise. This is just ridiculous that someone should have to go through something like this and there is no resolution from any AA personnel because it's not their responsibility regarding my delayed luggage. Well then please tell me whose responsibility it is and no one had on a nametag/badge, etc. so there was no way to get names, identify employees, etc.

The people that best helped was the 800 supervisor I spoke to yesterday, the male in Newark that assisted my brother, the 800 representative that just called the delivery person to try to identify a time for me today. Past that, everyone else has been of no help. I honestly thought that Mr. *** would have tried but I don't even believe he was a supervisor. I'd appreciate a reply because as you see below, I'm notifying every person whose contact information has been listed on sites. This has just been a nightmare for me. I think that AA needs to do a better job, set the standard for delayed/missing/damage luggage because we pay too much money and I should not feel hassled, harassed, etc when I did all the right things and followed protocol. Now, when does AA step up? Or is it because I was not in first class, I am an African American woman, etc?

It really makes me rethink flying AA let alone not sharing this tale with others. And just to reiterate, I do not have my luggage nor have I received a call as to when I can really expect it and hope that all of my items are in my bags. When asked what happens if something is missing, I was told I would have to go to aa.com and find that contact information. This needs to be handled better because I am the victim not AA.

I had to fly from Haiti to Miami on the 28 of August in Volt 822 but the airplane wasn't show up. No one said what had happened. Those employees never explained to us what wrong with the airplane, even an excuse. They made me sit on the airport without food all day. After all of that, the didn't give anywhere to sleep; I had to find a way to sleep that night. I knew AA always give the best service. Guys, I really want you to put yourself in my position; I missed my day of work and borrow some money to find a hotel to sleep in. I could be fired from my job by missing a day without notification.

I flew American Airlines flight 284 from Honolulu to LAX on August 28, 2010. It was by far the worst flight experience that I have had to date.

First, my sister had to fly on an emergency flight back to California early. We didn't have time to cancel so we decided to eat the cost. My dad politely explained the situation to the flight attendant who replied in a brusque manner, "Do we need to go up front to talk to an agent?" My dad said no, we are going to have to lose the money. The flight attendant then said, "It better be for a good reason". She said it with such a condescending manner I was completely shocked.

Next, the flight attendants put up a sign in the back of the plane stating, "The plane lands at 10:30". They gabbed in the back of the plane for the entire flight with a look on their face that made you want to run the opposite way before asking them a question. One of the flight attendants then stated over the intercom, "We are here primarily for your safety but we would be glad to help if you have any questions". Really, I thought flight attendants were there to help us feel comfortable as well as for our safety. There are still people out there nervous about flying and having grouchy flight attendants does not help in the least.

The captain was completely non-communicative. He informed us that we were landing after a heart-dropping lurch downward. The list could go on with additional complaints but these are the main ones. I will only fly American Airlines if I have absolutely no option. I would rather fly Southwest. At least the flight attendants have a great sense of humor and have made me feel welcome on every flight. Hopefully, Southwest has flights to Hawaii.

On July 25, my wife and I flew from Orange County, California airport (SNA) to Chicago and from there, to London and Copenhagen. We were holding business class tickets round trip, which we had paid for. In Chicago, the plane had a mechanical malfunction and after a three-hour delay, we were transferred to another aircraft. There was no room there in business class, so we were given seats in coach. We were never offered seats in another, later flight, which I learned later had business class seats available. We were told to file a grievance with American Airlines using a form we were offered.

When I contacted American Airlines for compensation for the downgrade, they refused. I then wrote to them (I addressed my letter to their CEO, Mr. Arpey) with the same request. At this time, I have not received any answer from AA. Nothing. It seems to me that if I paid for a level of service, I am entitled to receive it. American appears to brush off my demands. The flight was for 3953 miles and I am entitled to an upgrade for me and my wife for a similar flight or a refund for the difference. I can also point out that in addition to the forced downgrade, the flight was also delayed three hours and my luggage was lost in London for 24 hours. For these inconveniences, I am not seeking compensation.

I am an American Airlines Advantage Customer. My mileage was due to expire on July 19, 2010. I was told by Reservations that if I purchased a ticket prior to my mileage expiration date, my mileage balance of 13,399 miles would not expire. So I purchased an American Airlines ticket on June 22, 2010 for travel from SFO to JFK on August 07, 2010.

When I viewed my American Advantage statement in August, it showed my 13,399 miles expired. So I contacted American Airlines Advantage Customer Service and spoke to Regan. Regan not only was rude, but she refused to address my issue. My request is to have American Airlines reinstate my expired mileage back into my account as promised.

We were on flight AA 1058 with American Airlines from San Jose, Costa Rica on Wednesday, August 18th, at 5.40 PM. We arrived at the airport two hours in advance like we were told but at the desk, we were given two seats with numbers and two without. We were four traveling: I, my wife and our two daughters ages 9 and 12. We were also told that minors cannot travel alone. When we got to the boarding gate where we were supposed to get seats close to the first ones, we got two separate seats. On board, I told the flight attendant that I couldn't be separated from my daughter but she answered that we had to sit, wait for the plane to take off and then ask a passenger to change places. I believe that the flight attendant should have taken care of this situation involving a minor. My wife and youngest daughter got seats 7E and 7F, my elder daughter of twelve got seat 9D and I got seat 22D. My wife and daughters do not speak English.

After a while, my wife comes to me and tells me that the flight attendant gave her a document but she doesn't know what it means. I go upfront and asked the flight attendant what is happening. He tells me that my wife has spoken rudely to his colleague. I answer that there must have been a misunderstanding because she doesn't speak English. I apologized anyway and he tells me that everything is fine now. What happened is that my daughter who is seated 2 rows behind my wife dropped a game on the floor while the attendant was advancing with the trolley? She calls her mom loudly to tell her. My wife wants to call the attendant but of course since she doesn't speak English, he does not understand so she tries to catch his attention by touching him on the shoulder and he reacts very rudely pointing her to go back to her seat. Then she receives the document like I explained earlier. The flight attendant involved was of Hispanic origin and short.

We continued our flight and when we landed, I got out of the plane after my family who I found seated surrounded by police officers, officers of US border and immigration and members of the FBI. These people were all very kind to us and told me that clearly there was a misunderstanding but that the procedure was to wait for another person of the FBI that would listen to us. After 90 minutes of a long wait, the FBI person who was a lady came and with a lot of courtesy said that we could leave.

What is unacceptable is that a flight attendant with no ability of analyzing a simple situation can get a whole family under custody of law enforcement just because he says so. He was rude and lied because he couldn't understand. There was no shouting and no fighting in this situation and the flight attendant overused his possibility to accuse a passenger. I believe that he was not able to deal with the situation and because of what he did should be pursued as well as the company American Airlines. English is not my mother tongue and I hope I was clear in my explanations.\

On May 25, 2010, my wife and I arrived in Manchester Airport, U.K., aboard American Airlines, Flight 54. We were traveling to Blackpool from Hawaii, via Chicago. The overhead bins in our section were filled so one of the flight attendants offered to take my carry-on for storage in one of the forward cabin bins. I had a brand new Sony VAIO laptop with me so I took it out of my carry-on and kept it with me at my seat. When we landed, there were a number of delays including waiting for other passengers to disembark so that a wheelchair could be brought in for the passenger seated in the aisle seat next to me. In short, I was distracted and I left my laptop in the seat-back in front of me.

As soon as we were out of the terminal, I realized I had left my laptop and I immediately called American Airlines, at the Airport, and asked if anyone had turned in my laptop. I specified the flight number and our seat numbers, 14 E & F. I was told by the American Airlines representative that there was no laptop and that I should call back later in the day. I called back later in the day, as well as the following day. I was told no laptop had been turned in. I also called the Manchester Airport lost and found department to no avail.

Fortunately I had a loss recovery tracking program through LoJack loaded on my computer. I borrowed another computer and emailed LoJack of the loss. To make a long story short, after filing the proper police reports, an investigation was initiated. A signal from my computer was identified and eventually, it was determined that my computer had been stolen. The thief was identified and apprehended and my laptop recovered. I was totally shocked and dismayed when I was informed that the person who took my computer was a woman who worked as a Customer Service Representative for American Airlines! I have a letter from the Manchester Police Department confirming this.

In this technological age, we have become quite reliant on computer technology in our everyday lives. My computer was my communication line to my friends and family at home and to my office, while abroad. I also had our travel itinerary on the computer, web sites for places of interest, contact numbers and addresses while in the U.K. Our hotel reservation confirmations, etc., for both U.K. and Chicago were on my computer. To a sophisticated hacker, some of my financial information may have been accessible. I was quite distressed when I realized my loss. Because these things do happen in life and it started with my leaving the laptop in the seat-back, after a few days, I eventually resolved to make the best of our trip. It is foreseeable that another passenger could have picked it up or one of the cleaning crew might have seized the opportunity, and I would just have to accept the loss.

However, when I learned that it was an American Airlines Customer Service Representative, I became quite angry. Customer service representatives don't routinely walk through aircraft after passengers have deplaned. Obviously, someone else had done the right thing and turned my computer over to someone they trusted to do the next right thing, i.e., find a way to get the computer back to the rightful owner. My wife and I called American Airlines at Manchester Airport numerous times. If the customer service representative had been trustworthy, as she should have been, I would have had my computer back that very morning and everything would have been fine. Instead, I suffered days of stress and weeks of inconvenience (the rest of our trip) without my laptop.

Upon returning to Hawaii, I felt like suing American Airlines, however, I wrote a letter to American Airlines Customer Relations in Dallas, Texas. I explained everything and provided the Police Incident number, as well as the Police Report number, so that they could verify the incident. I figured it would be easy enough for AA to verify whether or not one of their representatives at the Manchester Airport had found herself in trouble with the police and, perhaps, her department. I provided copies of my communications with both the LoJack investigator and the Manchester Police CID investigator. I guess I was naive to think that American Airlines Customer Relations would do the right thing.

I arrived at JFK on 08/01/10 with two small children to travel AA from JFK to LAX. Even though I was on time and had a seat assignment, AA could not obtain a boarding pass but only a stand-by pass. Gate agents were rude and unhelpful. Never once did they ask for passengers to fly at a late time due to overbooking. After waiting for standby for three later flights, I was told I would probably not be put on a plane to LA until the next day. My mother purchased three more one-way tickets on another airline to get me to LA later that day. It cost $1976 for three tickets on another airline after we already spent $601 for three one-way tickets on American Airlines. Although I arrived in LA that day, it was too late to enjoy the family gathering that was taking place, our main reason for traveling to LA in the first place.

I was flying from Portland, OR to Cleveland, OH in July of 2010. The first flight was with Alaska Air, but the connecting one was American Airlines. The connection was in Chicago, IL. I had a 5-hour layover in Chicago so I researched flights and found that there was another Am Airlines flight going to Cleveland but left about 4 hours earlier. I went to the gate to see if I could take that flight instead if not everyone scheduled to be on it showed up. The lady looked at my ticket and said there was no availability. I had nothing to do for 5 hours, so I decided to sit there and see if they ended up with vacant seats. Not everyone showed up for the flight so I asked again if I could get on instead of sitting around for 4 more hours.

The lady asked to see my ticket, so I showed it to her and the lady that had originally told me no, heard me, came over and said to the lady holding my ticket, "I already told her that her ticket isn't eligible to fly standby". I said "but you have empty seats, what are you going to do with those?". She said even if there were empty seats, I couldn't have them. What sense does it make to not let me on? It doesn't cost them another dime to let me fly on the same flight 4 hours earlier if there were empty seats as opposed to making me sit in Chicago and waste my day. I had a paid ticket and it wasn't like they were letting me fly for free.

While I was sitting there waiting for my originally scheduled flight, I saw a sign with an Am Airlines phone number on it. So I called to ask why I had been denied. The guy on the phone was as rude as the ones working at the desk and rudely told me that the people working at the airport know the rules. I didn't ask if they know the rules, but if your company has rules that involve pissing off customers instead of accommodating them especially when it doesn't cost the company anything extra. Then your rules need to change or your company should go out of business. On the way back from Cleveland, OH, I was routed to Dallas, TX. Once again, I had a 5-hour layover. Once again, they denied me getting on the exact same flight, only leaving earlier. This time, however, they topped it off with what turned out to be a 3-hour layover.

I was supposed to leave Dallas at 6PM but they changed it to 7PM. Then again to 7:40PM, then 8:40PM, then back to 8PM, then back to 7:50PM, then upped it again to 8:10PM. We actually boarded the plane at 8:20PM and the plane finally took off at 9:15PM. I will never ever again fly American Airlines. All of this could have been avoided if they had just let me fill an already vacant seat on an earlier flight. Now, they've lost a customer for life.

This is with regards to suspected theft of Sony Digital Camera by American Airlines Personnel. On Tuesday, 3/16/2010. I left my new Sony Digital Camera model Cyber-Shot DSC-TX1($379.00) in a black leather case on my seat (19C) on flight 778 from Santo Domingo, DR. This flight docked in Gate 2(?), Concourse D, at Miami Airport around 6:30 pm. As I was on my way to Immigration, I realized that I had left my camera on the seat of the airplane (19C). When I was trying to return to the gate to retrieve my camera, I encountered the flight crew who had just got off the elevator. They informed me that they had found my camera and turned it over to the Gate Agent.

I was not able to get back down to the gate due to a security lock out. I informed the AA Agents just before you go through Immigrations and the Baggage Area of my problem. They had a Security Guard dispatched to the gate but the camera was not located. I immediately reported the loss to American Airlines Lost and Found at the Miami Airport and have been in daily communication with Carol **. I was informed today by Miami AA Lost and Found that my camera should have been sent to Lost and Found on the day of my flight (3/16/2010) by the Gate Agent since this was an International Flight.

Although the camera was new, my loss of my 3-week vacation pictures is more valuable. I would hope that my camera was misplaced and not stolen by the American Airlines Gate Agent. I am asking for an investigation into this matter and the recovery of my camera since at least three of the crew members told me that they turned my camera over to the Gate Agent. Your records, should not only know the name of the Gate agent on duty, but also the crew members to verify my story of the fact that they had found my camera and turned it over to the gate agent. Where is it now since it was in the possession of an American Airlines Employee?

I made plane reservations for my friend and me in November 2009 for Jan 2010 travel. As the January date got near, I found that my friend was not going to be able to make the trip on those dates. This is not the first time; I normally make plans and have to change at least 3-4 flight schedules a year (at $150 per change). I called American in January 2010 and told them I needed to change my ticket. They asked me what dates I wanted to change it to. At that point, I had no idea when my schedule would open up again. So I told them I was not sure what date I needed to change it to.

They told me I needed to call back when I knew what dates I wanted to travel (as long as it was within a year of the 1st travel date). I didn't think this was odd because that is the same process they had given me every time that I had to change my plans in the past. I called today (August 4, 2010) to change my flight dates and was told that the ticket was voided and marked as a no show. I explained to them that the last time I called, they had told me to call back when I knew what dates I was going to be traveling. But, they said the customer service rep had not canceled the itinerary so the ticket had no value. And there was nothing they could do.

I talked to the supervisor who told me the same thing. I had her look at my file and the fact that I had been a loyal traveler with American for over 12 years and had paid for numerous amounts of the $150 rebooking fees. Was American willing to lose a customer like myself over their oversight? She told me they didn't want to lose any customer, but she couldn't do anything for me. If the customer service rep had canceled the itinerary in the computer, they could give me credit toward the ticket. But, because the customer service rep had not made that change in the computer they could not do anything.

Just returned from Europe flying American Airlines. The entire flight was awful. I booked this trip in January yet, was never able to upgrade to business class. I called repeatedly and was told to keep checking that our names were on the list and we would be notified. I said I wanted seats as close to the front as possible if I didn't get the upgrade. I checked at the airport in San Diego if I was getting the upgrade, they said not out of San Diego, but probably out of Dallas. When I checked at Dallas, they said our name was never on the list. But a couple of minutes later a woman walked up to the gate and asked if she could get an upgrade and she got it.

Needless to say, we were not upgraded at any point along the way. Our up close seats consisted of getting row 25 in the middle 5 seats in a 777 where there is not enough room to even cross your legs or straighten you legs. Return flight row 37. They ran out of food, no apology just slapped some crap down in front of me, and said that was all they had. Flying back through Chicago, we had 40 minutes to get off of the flight, go through security, get our bags, go back through security, check our bags again then go to another terminal. I asked if we could get some assistance was told no, this is up to you to do! We are seniors, and had to run with our carry on bags all the way. It was terrible. We have almost 300,000 advantage miles! Too bad they are worthless! I will not fly on American Airlines again!

AA flt 100. I was supposed to leave at 6.00pm, on arrival to boarding, there was a three hour delay and on the flight there was another hour delay. I was very upset and frustrated as the flight was supposed to arrive in London at 6.25 am thus giving me enough time to be back in work at 7.30.

Instead I only arrived to work at 11.30 thus causing me monetary loss in the sum of 125 as well as disturbing the working relationship between my boss and me. I was very upset and frustrated by this.

My son, aged 16, flew by himself on flight AA684 from Austin, TX to JFK, on July 7, 2010. He had 2 carry-ons, a viola and the 22 TravelPro that I have used extensively throughout the world on AA flights as carry-on. I was appalled when he told me the AA agent told him that he had to check in the luggage because it would not fit in the overheard storage compartment. The AA agent would not let him get on the plane unless he paid the $25 baggage fee. His luggage was not overstuffed or not overweight. He ended up paying the $25 baggage fee so he could board the plane and charged it to a credit card that I had given him for unforeseen emergency situations like this.

I do not understand why the AA agent would think that the Travelpro could not fit on the overhead storage compartments, it has never been a problem any flight that I have taken with American Airlines. The only time it would not fit was when I take AA Eagle flights in which case, it would be gate-checked for free.

I would like to request a voucher to reimburse us for the $25 that my son was charged for the luggage. I am very dismayed and feel that my son was taken advantage of due to his inexperience, he paid the $25 as he is not used to confrontation with adults and authority figures. I am very disappointed on how my son was treated on this flight and would like to request that the gate agent on that flight be counseled, as clearly, there is no issue with the TravelPro fitting into the overhead compartment. Children should not be taken advantage of, especially when they are traveling alone.

In February 2009, we retained a wedding planner who initiated the organization of the ceremony at Dreams Resort and Spa in Punta Cana DR on September 2009. She scheduled airfare for 14 people with travel dates between 9/16 and 9/19 of 2009. In June, I learned by that the wedding planner ** had left the agency and the agency itself In February 2009 we retained a wedding planner who initiated the organization of the ceremony at Dreams Resort and Spa in Punta Cana DR on September 2009.

She scheduled airfare for 14 people with travel dates between 9/16 and 9/19 of 2009. In June I learned by that the wedding planner ** had left the agency and the agency itself ceased all wedding planning and related travel activities. Nobody made the effort to notify and I had to found out by contacting their Florida office after the planner was not returning my calls and/or emails regarding a request to change travel dates. The person on the phone told me to retain another agency or planner which I tried to no avail; nobody was interested in picking up the pieces.

American Airlines reservation was no help and neither was the Dreams reservation desk. With the chaos at hand we decided to hold off on the trip, proceed with a local ceremony and rescheduled the entire thing for the same date but 12 months later and celebrate our 1st anniversary (2010). The plan appeared simple and everybody agreed. Today, airfare for 14 travelers from 3 different cities at a total cost of $9,135.00 are expired as they were booked in February of 2009 for travel in September and airline policy states "valid for 1 year from the time of booking" not the travel date as I understood.

Please note that I never received the actual electronic tickets or travel details from the Florida agency and insurance was never offered either. I spend 45 minutes on the phone with a friendly AA reservation agent to obtain all 14 PNR's. She encouraged me to take describe the circumstances to the Customer Relations department who would be able to evaluate and handle my issue. I did, on several occasions, and thus far have only received canned 'So Sorry' responses pulled from their knowledge base application and nicely audited to give you the feeling of a personalized response.

AA Customer Relations accepts 'Complaints/Concerns/Compliments via mail/fax/email. All other 800-numbers lead to anything but the Customer Relations department. In conclusion, I am not asking for a refund, I am willing to pay the change fee and/or difference AA is not lifting a finger.

I was at front of security line in Chicago ohare and American pulled me out of line to check my bag that is designed for check on. I am a delta elite traveler and never checked this bag. American did care if I missed my flight and wouldn't let me check at gate, because they wanted to get a small baggage fee.

I will never fly AA again. If they lose my bag I will sue. Stress and anger from disrupting my travel and convenience as business traveler

On 07/10/2010 I had scheduled flight AA948 at 22:45. When I first arrived at the airport, I already had an hour delayed flight. Once I boarded the plane, the flight was delayed again. We were told they could not take off since they were waiting permission from Dallas. We had a new departure hour: 00:30 and as of that time, we did not receive any kind of beverages whatsoever.

Around 2:30am, toddlers began getting sick inside the aircraft and soon children and teenagers were getting sick too. It was a complete disaster. The tension, the crying, the stink, etc. The whole plane was stinking and it was dirty. Bathrooms were nasty and just then, we were offered water and a small package of mini pretzels. Around 4:00 we received 200ml fruit beverages. I am currently coursing a 27 week pregnancy and I requested a blanket and a pillow to warm me up. I had no blanket or pillow when I got to the plane. The flight attendant told me they run out of them. Can you imagine being at 3 am at El Alto airport with 30-40 Fahrenheit degrees? Luckily for me, a first class passenger saw me and heard me and he gently gave me his blanket.

I requested to leave the aircraft and wait in the in transit lobby, which I was told, was not possible. When the craft realized people were getting sick in gigantic dimensions, just then, they allowed passengers to wait in the lobby. Of course, the connection I had in Miami to Charleston was lost. I had a new flight to catch but as the hours were passing by, I also lost the new connection to Charleston. Once again a new connection was assigned, via Atlanta in Delta Airlines, connection lost for the late departure hour in La Paz. I was told in La Paz, I will get a hotel ready to arrive and the collateral expenditures paid.

When I arrived to Miami, I was told the best they could do was to give me a $10 voucher for the waiting hours, the 8 hours in La Paz and Santa Cruz and the 6 hours in Miami. The 21:30 flight of American Eagle was also delayed. I arrived at Charleston around 01:00am The flight back to La Paz was scheduled for 15:00 on 07/21/2010 and as soon as I arrived to the airport it had an hour of delay. We had gates changed, from gate 5 to gate 25 (and also aircrafts switched) since they detected a problem in the tale of the plane. We had a delay of 2 hours by then.

At gate 25 once again, we were asked to change gates and aircraft. By that time (19:30), we were told we would have to wait until 21:30 to departure, since new crew was assigned for the new scheduled flight. At that time, we were both thirsty and hungry. We had to buy food and beverages out of our own pocket. Food vouchers were given to us around 21:00, when most of us bought whatever we could for the only two open snacks (Starbucks and Caf Versailles). The restaurants practically run out of food trying to fulfill the requirements of 200 people.

Once, we finally were requested to board the plane, no blankets or pillows were at the plane. The pilot apologized for this inconvenience, since we had a 7 hours night flight with no pillows and blankets. I finally arrived to La Paz at 05:30am; eight hours later than the scheduled arrival time by American Airlines. I honestly expected a better service and apology for such bad service/attention in both flights. How is it possible to have such unacceptable delays, service and attention in one of the most important American Airlines?

On July 6, 2010 at 12:35 AM, I received a call from America Airlines that our return flight was canceled on America flight 259 and after some wrangling on the phone we were booked on another flight, July 6th at 0600 out of Reagan National. We arrived at the airport at 0400 and boarded our flight to Orange County/John Wayne via Chicago on American Eagle. After nearly 3 and a half hours on the runway we were told that our flight was canceled due to a computer malfunction.

At the gate, we were told there was no flight until the next morning (July 7th at 0840 on flight 1743) and I asked for a hotel voucher and meal vouchers for my family of four. Reluctantly, an agent at gate 34 named Chris gave us vouchers to Courtyard in Alexandria VA. We were told to take a shuttle downstairs to the hotel. The shuttle marked Courtyard by Marriott drove us to their hotel in Arlington, VA not Alexandria, VA as we were told.

When I called Courtyard in Alexandria, VA and asked if they could pick us up, they said no because they don't have a shuttle service to Reagan National and didn't understand why American was giving out vouchers to their hotel. I was further informed that the hotel was booked solid and could not accommodate us. After over two hours on the phone with American Airlines in the 102F heat we were told to write a letter and we returned to Reagan National to get some answers. We tried to use food vouchers at two establishments inside the Airport at Reagan National; however we were told they no longer accept them as payment. We were forced to pay out of pocket for four sandwiches totaling $29.37. The $20.00 voucher by American was never used since it was not accepted.

After returning to Reagan National and waiting in line at ticketing for 45 minutes, I told an agent that we were given worthless hotel vouchers and $20.00 in meal vouchers for 4 people including two minors until the next day. She said she couldn't give new vouchers, as I would have to go to gate 34 where the original was given. I could not go through security because our tickets were for the next day. Once again one of your genius employees advised me to write a letter. I asked for a manager but was told that none was available. Called three hotels in the area to see if they would honor the voucher, but they would not, even though one was a same company, Courtyard.

We rented a vehicle through Hertz (see attached bank statement for $89.00) and drove to Arlington, VA to see if can get reasonable hotel rates but due to the Holiday most hotels were sold out. We purchased dinner at Wasabi Citi in Arlington VA ($54.73) as our children were starving from being up all-night and day without compensation by American. We tried again to use the voucher provided by American but again we were told they do not accept them there and had to pay out of pocket.

We returned to Reagan National that evening to see if we could get on a flight that day but we were told all flight to Orange County/John Wayne were over booked and we had to wait until morning. At 0640 on July 7th we arrived exhausted at Reagan National gate 30 for our flight (1743). I spoke with an agent to see if we can get an upgrade since American and its employees caused all this and because we did not sleep for two days. The agent said he could not do anything until 0810 at boarding. At 0810 I spoke with the agent again but he said there was nothing he could do due to an overbooked flight. Immediately, I asked for a manager. At 0830 (10 minutes before departure), a manager finally arrived. After we told her what we have experienced, she hesitantly agreed to upgrade us to First Class. We boarded and tried to settle into first class as we were promised. A flight attendant asked for our name and looked it up on the passenger list. She told us to sit in coach, as she had no record of us in first class. Angry, lied to, tired and hungry we departed shortly thereafter.

I have tried several times unsuccessfully to speak with anyone in customer service however it seems you cannot afford an 800 number or by design you simply ignore complaints and hope people just go away. In fact, I have contacted the Eisenhower Foundation, the group that arranged our trip and informed them of how American is treating their clients. They were simply outraged and assured me that they would review any further bookings through American and personally see to it that this will never happen again.

After returning to Los Angeles, I contacted the Department of Transportation as well as Flyersrights.org. After taking my complaint, a DOT representative assured me I would hear from them and American within 30 days. At 1124 on Friday July 16th, I received an e-mail from Lisa N. from customer service. Since your system is designed once again for customers to be unable to reach you, I was unable to respond to her Band Aid offer. I forwarded the e-mail to DOT and through your website I sent a stern response to Ms. N.

At 1151 on Saturday, July 17th, I received a call from Lisa N. who was as cold and unapologetic about what happened. Throughout the conversation, I asked her twice what would she do if this happened to her and her children. Her response was a snide, well, I am not a complainer. Well Mr. --, I am not a complainer either, but I will fight for what is right and will not be bullied down. Contrary to her claim, the only reason she responded to me in the first place was because DOT required her to. I don't know where she, and for that matter, any of your employees I encountered learned customer service but I put my 28 years in customer service experience against any of your employees including yours.

American Airlines employees caused my family grief, unnecessary out of pocket expenses, sleepless nights in a strange city with two minor children who never want to fly again. My wife had to take an extra day off from work and I had to change a very important and costly meeting due to American's inability to train their employees properly and provide even remotely close to humane customer service. Apparently, your solution to everything is to write a letter. This is an outrageous example of horrendous customer service at best.

I purchased a round trip ticket from American Airlines for travel from Raleigh to Cartagena. On the day of departure, I printed my boarding pass from the self check-in machine in RDU (AA1293). I took the sheet to the American counter and checked one bag to Cartagena.

In Miami, an Avianca agent had a note that I was traveling with a dog and that my reservation was in the computer five different times. It took over 20 minutes to sort everything out. My companions did not have any problems and sailed through the check-in. In Cartagena, my bags did not arrive on the plane. I filed a lost baggage report with Avianca and started shopping for clothes for the wedding activities. The following day I was notified my bag arrived. I changed plans, left the family activity and took a taxi to the airport to collect my bag.

On the June 13 return flight (CTG-MIA), I checked a bag on Avianca. In Miami, I hand-walked my bag from the international flight to an AA baggage handler who noted my departure flight and the bag tag. At the American kiosk when I tried to print a boarding pass (AA 616) I was informed I needed to go to a ticket counter. My relatives were able to print a boarding pass. Again, I left my traveling group, walked outside the terminal in 90+ heat and construction to another terminal to wait in line for an AA agent.

At the departure gate, American FLT 616 was delayed due to mechanical problems. After waiting at the gate and again in the plane for the walkway to be removed, we were in the air at 5:58 p.m. instead of 4:45 p.m. making for a late arrival at RDU. Long story short: American screwed up the ticket info, baggage and departure. The entire American experience was a hassle.

I am furious about how American Airlines handles mistakes when reported to them. First of all, I booked my ticket originally for the 24th of July, from Boston to Port of Spain, but when I heard that my mom was dying of cancer, I needed to get there sooner than I thought. I called in to change my ticket date to an earlier flight, which was paid for and dated to the 19th. The agent confirmed my email address and said I would receive an email. This change took place on July 7, 2010. I kept checking my email and there was none, until today July 16, 2010. I finally checked and saw my itinerary. When I opened the itinerary, the flight arrival location was changed by the agent from Port of Spain to Port Au Prince. I was very angry because first, what if I had just showed up at the airport to find out about this dilemma.

Anyway, I called American Airlines right away to report this mistake and I was told I had to pay an extra fee for them to change it back from Port Au Prince to Port of Spain. The state of shock that I was in. I did not receive the service that I requested and paid for, and on top of it, I had to pay for a change in location that was not my fault.

The supervisor was very rude. Not once did she apologize for the mistake that was made by the employee. She came off as if it was my fault. Never again will I fly with, nor recommend my friends and family members to American Airlines. This was very poor service and an apology would have helped but there was none. Just poor customer service over-all.

My kids who are U.S. born citizens study in India and they come home every year for summer vacation. This year, since I am under training in Fort Worth, I had to fly them in to Texas and their return was from Texas, as well. Even though we got to the airport on time, we were first sent from one terminal to another and then we stood in line waiting for the representatives at the counter. When finally, our turn came, she said that she could not deal with the unaccompanied minor paper work so I should go the other line. I stood again for 40 minutes in that line when finally, our turn came.

It was 1 pm by then and the scheduled departure time was 1:30 pm. At first, she cannot find the reservation. Then when she finally found it, she says that the kids can't make it on time. Then she told us that we have to pay $200.00 per child to get on to the 3 pm flight and to get on the connection in Chicago to Delhi. Then I had no choice but give my consent to pay and get my kids on to their connecting flights from Chicago.

Then when she tries to book them for 3 pm on stand-by, she can't and had to wait for the supervisor who was not there and would come at 1:45 pm according to her. We waited and then when he came, he did not consider that it was not our fault for the delay but because we had to stand in line at two different places. It was also the lack of knowledge on the part of American Airlines Staff that we got delayed who also asked us to pay $470.00 for both kids in order for them to get on to the flight.

I had no choice because my kids had to make the connection from Chicago to Delhi to be able to get back to school and I can't say much at the airport due to the changes in the law where the flight staff is given so much authority that they can call security on you without saying anything. I ended up paying $470.00 for both kids which I truly believe is exploitation. I appeal to the people who have experienced similar situations and have been penalized because of the fault of the airlines to come forward and raise a voice against American Airlines who have made it their business to swindle money out of consumers and have no respect for their customers.

I been bitten by dog fleas. I had fleas on luggage. Now fleas all over my house. I just came back from Miami on July 10 2010, flight number 320 ticket number **.

I have contacted at least 6 people with AA and none of them seem to think that they could or would help me. I have called, e-mailed, and faxed but still, no one seems to want to help me or even act as if they care. In short, our flight from Chicago, IL to Springfield, MO was canceled, and we had to be put in a hotel. The hotel was 30 miles from the airport and at best, it was sub par. We had to pay for our transportation to get there because the shuttles had stopped at 11:00 pm and it was near 11:45 pm when we were sent from the counter to the shuttle.

There is much more to our story, but I have written or told it so many times, even me, I'm tired of hearing it. Besides that there is no working elevator and being followed up the stairs by a boy (who we had seen with a group doing drugs in the lower hallway), the air conditioning didn't work, there are no water glasses in the room, the bed clothing looked as if it had not been changed, and our wake-up call was ignored (of course this probably didn't make a difference as we could hardly sleep). These are just some of the things that happened. If we never fly AA again, that will be just fine with us. Of course, no one at AA will care because they don't know the meaning of the word.

I purchased a ticket for Herbert Handfield on the 4th of July. I mistakenly put my name in as passenger and submitted accidentally. I immediately contacted American Airline and was told that it is not company policy to make changes. An exception would be to pay 150 dollars for the change. I paid the money. I felt it was wrong for them to charge me since it was an honest mistake. Ryan the second supervisor that I spoke to told me he can not overrule the first supervisor even though he thought it was an honest mistake and could have been handled different. Is there any way I can petition that decision? Thank you very much.

I am starting with a delay in the morning and ending 8 hours later in the afternoon when the last flight out of Dallas to Cabo, San Lucas was cancelled. The entire staff was rude! Not one of the 20 employees that we dealt with was sympathetic or helpful. Each and every employee had an attitude beyond belief! We were offered three choices of which required us a one night stay in Dallas of which we were told that the airline would not reimburse for that or even pay for the shuttle. We were also told that our luggage would be brought to us in time for departure to Los Angeles. We now have a scheduled flight for tomorrow from LAX to San Jose Del Cabo. But as of now, we are told that American Airlines can not tell us when our luggage will arrive.

I have traveled from Paris, France to NY, USA by flying with American Airlines on June 22, 2010. My original airline record locator is American Airlines-KYZSKG. Due to late check-in (prior to departing about 40 minutes), I was refused to check in and asked to go to AA's ticketing counter in Paris Charles De Gaulle (CDG) Airport AA ticketing counter to reschedule to the next flight to NY which was AA147 to Boston and AA4506 LGA.

Also, an additional changing fee was applied around US $200 to me that I paid by my Visa **. After my arrival at Boston and connected to AA 4506 to LaGuardia, NY, the nightmare started. The AA 4506 (Depart on 6:40 pm) was almost landed at LGA on June 22 8:30pm, but then the fly attendant announced that we were unable to land due to weather condition and decided to fly back to Boston and all the passengers on board were allowed to make the calls to inform those who were supposed to pick up, this is the last minute I was able to call my pick up that I was landed on Boston not LGA.

When the time was almost 10pm then and after walking out of the AA 4506 plane, I was retransferred to the next day flight AA 7 am, but I told the staff of AA staff who arranged my retransfer that I had been flying from Paris-Boston-LGA-Boston that already more than 12 hours since I left Paris, Charles De Gaulle (CDG), I requested the afternoon fly instead of the early morning fly. So the AA staff re-transferred me to the afternoon flight. This record can be traced by passenger code **.

Worst of all, when I checked in to AA fly the next day afternoon (June 23), the self check-in computer cannot accept me due to there were 2 records booked in the AA passenger system that resulted from making me unable to check in and board on the flight. I replied to the check-in AA staff that what caused this was simply the human error from the AA Boston airport that resulted my delay and unable to check in. Then the check-in AA staff at Boston AA counter worked for a while. Finally, she found me a seat from Boston to LGA by US Airways Flight 2131 at 2 pm, not by American Airlines! That I had to carry my check-in baggage and walked through the terminals to US Airways to check-in also been charged US $25 for the bag check-in fee. And all these delays cost me additional taxi from Boston airport to overnight Hotel and arrival time delay for more than 15 hours. Also to rearrange the airport pick up.

I will not use American again. Months ago, I purchased a ticket to China, arriving in Beijing and departing from Shanghai. About two weeks before my trip, I received an email that AA was having problems flying into Beijing. I called American and re-booked for the same price, but this time AA routed me to Beijing from San Francisco using Air China.

On the day of the trip, due to unexplained delays, I missed my flight from Dallas to SF. After an hour, AA managed to re-book me, so that I would arrive in Beijing only 12 hours later than scheduled. This re-booking included an 11-hour delay at LAX, then I was flying Air China to Beijing. Air China was not a pleasant trip--reading lights did not work, so I sat in enforced darkness with no in-seat entertainment for hours. On return, flight Chicago-Houston delayed, so I was in the airport 6 hours. Then, on top of all this, Air China is not a partner with AA, so I lost 6000+ frequent flyer miles. I will not fly with AA again anytime soon.

My AA plane landed at ORD too late to catch my connecting flight. AA then handled my problem poorly and unprofessionally, causing both me and my son (who was also arriving at RDU and waiting there for me) unnecessary stress. At the ORD gate, the AA agent informed me that they could put me on a flight that leaves at 11:45 AM (flight missed left at 6:40 AM) and they reserved me a seat on that flight. I asked if they could fly me earlier on another carrier and was told to go to their customer service gate to find out. When I got there, expecting to talk to an customer service agent, I instead found a customer service phone.

The phone agent booked me UAL leaving at 9:45 AM, I asked if I had to leave the secure area get ticketed. They did not know and told me to go back to the gate I came from to ask. The agent there said that the phone agent actually didn't put me on the UAL flight because that flight was sold out. And she could no longer put me on their 11:45 AM flight because that one now sold out, but she could put me on their 1:45 PM flight. After 1:15 hours spent trying to get to RDU asap and worrying about my son who was waiting for me, I decided to try to go standby on the UAL flight. By this time, I had to run to catch the UAL flight and made it all the way over to their concourse just in time for the flight's last call, but got on.

I arrived at RDU several hours after my son and our luggage was lost (I checked my son's bag because I get free baggage for being elite). We spent more time at the airport looking for it. My son had nothing with him. I had my medicine in my checked bag. Our bags arrived early morning the next day by UAL after significant additional stress and many phone calls. We waited up most of the night for them. AA should have handled this better. By the way, I am a disabled senior. I missed taking my medication on the prescribed time. My son had to sit and wait for me in a strange airport for nearly 5 hours.

Our flight was delayed 3 hours. We missed our connection and the cruise ship sailed without us! I had to spend the night in Rome, where we had to pay 262 for a hotel room and 125 for an Alitalia flight to Sicily to connect with our cruise ship. On top of that, the loss my luggage. On this one trip, all four flights were 3-4 hours late, and all connecting flights were missed.

I travel about 60% for business and had the worst experience with American Airlines. I was traveling from Denver/DFW/Charlotte on Tuesday, June 22, 2010. It started with my seat being broken and the two flight attendants told me six times to push my seat forward. I told them each time that the seat was broken and it was up as far as it could go. I was also told by the same two flight attendants four times to turn my iPod off in which case it was each time. The flight attendants were the same attendants on the flight from Denver, to Dallas, to Charlotte. The lady sitting next to me couldn't believe that the same two flight attendants continued to tell me the same thing over and over. On my connecting flight from Dallas to Charlotte, another passenger in front of me looked at me in shock because the same two flight attendants continued to make the same comments over and over.

When I arrived in Charlotte, I went to retrieve my bag at baggage claim, and come to find out that my bag had been lost. The lady in the AA baggage office didn't have any way to track it other than physically matching my tag. She said that AA didn't have an electronic tracking system like other airlines. The lady at the baggage counter helped two men before assisting me when I was the first one there. I told her I had been waiting and she told me I was next. I should've been first since I had been waiting for about 20 minutes. The baggage lady didn't know what happened to my bag and she said she hoped my bag would be found. I am a professional, educated Latina woman and feel I was harassed for being Latina. The reason I feel this way is because no one else seemed to experience the same treatment I received. I have reported this to my company's travel office.

Additional information I wasn't able to include in my online complaint: I was limited on the amount of information I could send in my online complaint on AA's website. I also wanted to let you know that when I called the baggage customer service number 2 times, I was told that I would get my bag within 24 hours. I told the second agent (10:30 pm ET) that this was unacceptable and I needed my bag within 2 hours. The agent said I would have my bag within 2 hours after arguing with her on the importance of needing business clothes for my meeting on Wednesday morning, June 23. Here it is, almost 3 hours later, and no call from AA on the whereabouts of my bag! I am completely upset and frustrated! I will never fly AA ever again. I have never in my life had such horrible experience with an airline and been treated so poorly!

Here is the exact letter that AA did not respond to? They said they would give me sky miles instead. I refused, and insisted on reimbursement for lost luggage. I am requesting full compensation from American Airlines for the amount of time that my bag was lost in another country, through over half of our dive trip on Grand Cayman Island-GCM.

On Friday, May 21st 2010 at 9:10 AM, my wife and I checked 3 pieces of luggage and flew out of DFW Airport on flight AA2534 to Miami (MIA), caught a connecting flight AA2239 to arrive in Grand Cayman (GCM) at 2:00 PM. Only 2 pieces of luggage where present at the baggage pick-up area in GCM Airport when we arrived. The most important piece of luggage with Baggage Claim Number AA 882624, which had all our dive gear, was not on our flight and was considered lost according to Harold at baggage claim in Grand Cayman Airport upon arrival.

A Baggage Report form was filled out with BMAS number 9457946. I was told my luggage would be delivered to me on the next flight out from Miami to my room at the Reef Resort. After 4 days of mobile phone calls back and forth to baggage claim dept. and driving to the Grand Cayman Airport to try and pick up my luggage. The luggage was finally received 75 hours later on late Monday afternoon after 5PM EST on May 24th 2010, to the Reef Resort lobby from GCM.

Enclosed are unexpected expense receipts that I feel American Airlines is fully responsible for, while our luggage was being mistakenly sent to Jamaica at MBJ Airport in Montego Bay. Then back to Miami at MIA Airport, and finally back to us where we were staying in Cayman at GCM. 1. Diving costs, BCD and Equip. rental for the days my gear was not available $ 520. 2. Diving equipment and purchases to replace missing gear $ 135. 3.Out-of-country roaming mobile phone charges to call baggage claims (Pending) $ 78. 4. Fuel costs to drive back and forth to the Grand Cayman Airport $ 41. Grand total $ 774.

Due to this major inconvenience, I will no longer be booking future flights with American Airlines, or just know not to ever check any of my luggage next time I do have to fly with AA. Lost half of my dive trip. Completely ruining my once a year vacation. Cost to replace minimum gear needed to go diving while my new unused dive gear was missing. Loss of important medicines my wife has to have each day. Loss of vacation time talking with American Airlines over the phone and on line for over 75 hours. Loss of fuel to go and retrieve lost luggage, which still wasn't there.

On June 14th 2010, I was scheduled to fly out of Philadelphia, PA to Albuquerque, NM. Due to bad weather, my flight was delayed by several hours, causing me to miss my connection back home. I went up to the ticket agent of American Airlines and she was the only one in this saga who actually treated me nice. From here out, it gets pretty ugly. She was able put me onto another flight that was diverting to Dallas-Fort Worth. The flight was not going to leave for another hour or so and was sitting right next to the plane I was no longer taking. When I asked if my luggage would make the transfer, she told me that there would be no issue with that, as there was plenty of time to make the switch. There were several other passengers that were making the diversion along with me and they were told the same story.

As I got into Albuquerque at 11pm that night, the people I traveled with dwindled down and eventually I was the only one left at the belt, with no luggage. All their luggage had safely made it to the next plane. For whatever reason, mine had not. I went to the baggage claim office and here is what happens next. I am told my luggage is sitting in Chicago. When I asked when it will be in, I am informed the next day at noon. I told the customer service agent that my car keys are in my baggage and I have no way of getting home and she told me, "You should never ever put your medication or keys in your luggage." This is a fine warning, however, it does not stop the problem at hand. My final destination was Farmington, NM which is another three and a half hour drive to the north. I asked her if there is any place I can stay until my luggage arrives and she called several people, only to come back and tell me that I can have a discounted room for $55 at a Motor Inn down the road.

First off, I never pay more than $50 for a hotel and it is usually a three star hotel through Priceline or Expedia. I am not about to pay that much money for a dive in the bad side of Albuquerque at 1 in the morning. Please keep in mind, I have no keys so I cannot drive to this motel. I will be at the mercy of a taxi or walking. I proceed to call my husband back home who hops in the car and drives all the way to Albuquerque to bring me a second set of keys so I can get home. In the meantime, the lovely lady at the airport, locks up her little office, leaves me with absolutely no one in the airport and goes home. I arrived home after sunrise on the 15th of June and headed off to bed, anticipating my luggage to arrive as promised by noon or so.

I get a call at 1:30 by a computer, informing me that my luggage has been located and will be delivered within the next six hours. Eight hours after this call, I proceed to call American Airlines to find out just where in the venture my luggage still is. I find out it is still sitting in Albuquerque 24 hours after this little fiasco started. When I told the agent on the phone my dilemma, she decided to lecture me once again about putting my keys in the baggage. Let's paint the picture here. I have no keys to get anywhere. I have no personal items to get ready for work with. I do not have my work shoes nor do I even have a stupid toothbrush to take care of that problem.

Needless to say, I come unglued. I proceeded to tell her that yes, I should not have put my keys in the bottom of my baggage, but if American Airline could manage to at least get their baggage from one flight to another that had plenty of time, I would not be having this discussion and it would be a moot point. She then asks me to describe items in my baggage. I told her that I have nursing books, some glass items and I have my checkbook. Yes, you have skipped ahead in this story. I get another lecture with total aggravation in her voice about how dumb it is to fly with personal items in my baggage. With a tone quite similar to hers, I told her that it is quite "dumb" to honestly think that I should be having such an issue with her on the phone to begin with.

Everyone nowadays has to pay an additional $25 to even take a suitcase on an airplane, so we are being charged more for tickets, more for baggage and yet we should be thankful that they even let us on their airplane. Lesson learned here, don't fly American Airlines. They have very poor service, very rude customer service agents and if you lose your baggage, you will be lucky to have it within 48 hours of losing it, of which you should be thankful because they are going out of their way to deliver it to you! This lesson cost me $3.75 for an additional day of parking, $80 in gas for my husband to bring me a set of keys from 200 miles away and $180 in lost wages because all of my work attire needed was in the stupid baggage. Thank you American, for making this trip such a pleasant one!

On March 18th, I flew from Houston GWB International to Chicago ORD. I checked my suitcase in at the check in counter. My luggage was lost when I arrived in Chicago and I filed a claim at the lost baggage counter at O'Hare. After 5 days, they asked me to fill out a claim form since they were unable to locate my suitcase. I filed a claim form on March 29th, and to date, they keep telling me there is no status update. This had been a business trip and I lost business papers, suits, calculator, portfolio, work related papers.

I also lost a framed photograph of my father which has great sentimental value to me. The total value of all the items lost was about $1,700. The Reps who answer my calls are rude and curt. Today I was told my file was transferred to them only on May 24th (even though I submitted my claim on March 29th) and it will be another 8 to 10 weeks for them to review my case. I need to replace the lost items ASAP, since they are work related and cannot afford to pay out-of-pocket. I even wrote to their Sr Vice President Customer Relations, and the office of their CEO, no response.

I saved up for years to have an American Advantage (frequent flyer) flight. I called before my flight to find out it had been cancelled. No one bothered to call or email me, even though they had my phone number and email. Then, I waited with them on the phone for half an hour only to find out that they will not reissue a new ticket. Since they booked the flight through a third party airline (Air Tahiti), they refuse to reissue a new ticket, and have instead referred me back to Air Tahiti, which is of course a much smaller airline. And since I spent half an hour on the phone with an American, that meant a half hour on the phone that I was not on the line with Air Tahiti.

I traveled from Zurich to JFK. Had a lot of luggage and one suitcase mainly contained stuff I bought for other people. When unpacking most of the male stuff is missing that is how I discovered the theft. I called for 3 consecutive days and bounced from one person to the other to no avail only to be told I had to report in 24 hours. Who unpacks several suitcases in 24 hours after an international trip and I had a full time job to report to in the morning? The sad thing is that they interrogated me for 2 hours before boarding like I was a terrorist or something due to the amount of luggage my friend and I had. There is nowhere on the website listing 24hr policy except for lost domestic luggage and not missing. I will never ever fly AA again. I said that about Air Tran and they have never seen me again. The AA for international service is very poor compared to other international flights.

After boarding everyone, AA canceled this flight and gave a reason of severe weather and told everyone if we were to wait for take off, we would have to wait for more than three hours. However at that time, I have weather maps and an airport profile showing perfectly fine and sunny weather at Miami airport with no severe weather in the coming hours. In addition, Mexicana flight 307 departed at 6:35 for Miami, demonstrating this flight should not have been canceled.

First and foremost, AA lied to everyone on the flight and blamed the canceled flight on bad weather that did not exist. Because of this lie, AA refused to provide accommodations for its passengers, forcing people to stay overnight in the airport. This was the concluding flight of my senior trip and because of such an egregious error, I was forced to miss the first day of graduation activities at Princeton University. When I explained all of this, Orlando **, at the ticket counter, told my group that if we were unhappy, we should sue American Airlines. I am completely and utterly appalled by the horrendous service and lies begrudgingly provided by Orlando ** and American Airlines as a whole. I have numerous documents that provide evidence AA was completely in the wrong.

Dream vacation turned nightmare! I booked a flight and cruise for myself, my 11 year old daughter, my boyfriend and his parents. My boyfriend and his parents have never flown nor been on a cruise, a once in a lifetime trip. We saved up and paid months in advance, which was no easy feat as none of us are wealthy. I am a CPS investigator and single mom. The time finally arrived last week for this well deserved and much anticipated trip. It ended before it started when the airline delays kept us from reaching the cruise in time. I received a text in the morning that said that the flight was on time. We stayed in Charlotte the night before the flight to ensure we were at the airport on time. We arrived two hours early. AA staff continued to say that it would be a few more minutes every time we asked. Eventually, they cancelled the flight.

Needless to say we were devastated and tears replaced the feelings of excitement. We were not the only ones left behind as two newlywed couples were stranded (one of which was military). Although we were all heartbroken, I was most upset that everyone trusted me with their hard earned savings for nothing.The financial cost of trying to remedy the situation has left us all several months behind financially. Neither Carnival or AA has responded to requests for remedies. I just wish that there was some way I could make this up to the people who were counting on me to make a lifelong dream of theirs come true.

We paid for the airfare and cruise in advance. After the airline made us miss our cruise, we had to pay for a hotel room, rental car, food and entertainment. We kept receipts for the entire trip.

Due to bad weather, the plane landed in Kansas City, MO, and then we left in an hour to Dallas. We were told that those that were going on to El Paso would continue once we landed in Dallas. When we landed in Dallas, we were told the plane wasn't going to continue as the crew was tired. If we had known this, we would have tried to get a flight from Kansas City to El Paso and not go into Dallas. We then had to fly stand by. We lost 1 1/2 days of our vacation, a hotel room had to be paid for as we did not make it to El Paso in time, and I lost the rental vehicle that was being held for me. All the agents were rude to all passengers and one even snapped her fingers telling people to hurry up and board the plane.

I am writing to the Customer Service Manager - Sean with this complaint but do not expect to hear from him. If I get no response, I will send a copy of my letter to the Better Business Bureau and the Attorney General's office. I think the way that American Airlines Agents treat their customers is absurd. We have to pay extra for baggage, the lady traveling with me had her baggage damaged and they gave her a very hard time about taking care of it.

It was going to cost us another $139 to spend the night at a hotel in Dallas. American Airlines gave us a voucher for "Distressed Passenger" rates at the Sheraton for $69. But no shuttles were available so we would have to pay an additional $17.00 per person on our way to the hotel. Therefore, it would have cost us an additional $139 to spend the night. We ended up staying at the airport. One gal slept on a cot and I slept or tried to sleep in a chair (then you had the night people working) vacuuming making all kinds of noise, needless to say nobody slept very much.

We were lied to by all the agents and told that our names would be at the top of the list the next morning and that the first flight out would be at 9:30am. Guess What! The flight at 9:30 was cancelled. They couldn't get a crew together, our names ended up in the 20's. We did not get a flight out until 2:30 on Saturday afternoon. I had appointments I couldn't keep. I had people waiting for us in El Paso and they were very concerned about everything. I would advise people not to fly American Airlines and definitely not to fly into Dallas airport.

I've flown countless time with American in many parts of the world, having been an American Advantage Platinum member in the past, and cannot recall an instance of such poor service, and certainly nothing remotely approaching the exceptionally poor service which I received in Rome with two of AA's personnel, one of which was the AA supervisor there. This Rome AA supervisor was arrogant, indifferent, and condescending. Below is my experience:

On Tuesday May 11, 2010, I flew on American Airlines from Chicago to Istanbul with a connection in Rome (AA 110 Chicago-Rome and scheduled TK 1862 Rome-Istanbul). The flight from Chicago was scheduled to depart at 4:55pm but was delayed due to mechanical difficulties. Hence, instead of arriving in Rome on Tuesday at the scheduled 9:15am, it arrived the same day at 11:30am.

As I was disembarking from the plane in Rome, I was intercepted by a local representative of AA who informed me that I had missed my connection but that I was protected on a later flight. Seven hours later to be exact! When I explained that that was an unreasonable amount of time to wait for a connection and that there must be other routes which could get me to Istanbul in far shorter times than nine hours (seven hours waiting plus two hours flight time).

The AA representative showed me on a nearby screen about four flights. The first of these flights on the screen was my original connection originally scheduled for 11:40am but now set to depart at 11:50am, so I asked if I could not board that one. I was told that there was not enough time. With twenty minutes to spare, I took it that, based on the AA representatives rejection, that the 11:50 flight must be in a far-off terminal and gate. The remaining handful of flights presented to me did not appear to arrive in an earlier time in Istanbul.

Having just flown for some nine hours plus delay, I then reluctantly went to the main terminal as directed by the AA. For this I went into the satellite terminal where I had landed, down the stairs to the tram boarding area, waiting for and rode on the tram to the main terminal, waited in line at and went through the security screening checkpoint. There on the screen adjacent to the main terminal security point, I was to discover that the 11:50am departing flight, i.e. my original connection and the one which I had been told I did not have enough time to board, was not only still boarding but that it had been back at the tiny satellite terminal (circular and only 14 gates, grouped in pairs of two) and just by the gate where I had landed!

Disturbed by having been directed physically away from a connection which I could have easily made, I went back to the satellite terminal to speak with a supervisor. [Side Note: There was not any valid reason for my being directed to the main terminal, because even my seven hour later connection was in the very same satellite terminal. ]

When I first explained the situation to the supervisor and asked for an explanation, he said that he had to get a flight boarded. So I waited, waited while the supervisor chatted leisurely and jokingly with others. The flight fully boarded and then I saw the supervisor move over to another flight, with not a word nor gesture to me who was by the now empty boarding area waiting for him. So, I patiently moved over to this new gate and attempted a couple of times to discreetly get his attention, wherein he avoided even eye contact with me, let alone giving some indication that he understood that I was still waiting for him. Finally, as this second flight was nearly fully boarded and the AA supervisor was again holding non-business conversation with others and still completely ignoring my presence. I spoke up and explained that I was still waiting for him. The supervisor then said that he would be with me in a few minutes and I continued to wait.

When the AA supervisor finally came over to me, all he attempted to do from beginning to end is to attempt to justify that the original AA representative's actions. The lies and misrepresentations which came from the AA supervisor are summarized as follows:

Falsehood #1, that the AA representative had not known that the flight which departed to Istanbul had been delayed to 11:50am. While he may have not know at the time he re booked me to the seven hour later flight, he certainly knew when the two of us were looking at the same screen at 11:30am.

Falsehood #2, that there were only the handful of trip routing from Rome to Istanbul. Rome and Istanbul are major international airports, only two hours flight apart, and each with flights departing and arriving every few minutes. There were far more options to be routed to Istanbul (or Ankara which I had given as a possible option) than the handful which I was shown.

Falsehood #3, that the original flight AA110 delay was due to weather conditions beyond the airline's control. The final words of the Rome supervisor as he haughtily and indignantly pushed my documentation across the counter back to me were, and I paraphrase: "I cannot help someone who is not able to understand that we are dealing with weather forces out of our control." The fact is that I was on the plane naturally when the pilot, before take-off, informed the passengers that there was a delay due to two mechanical difficulties - one that his windshield wiper had to be repaired. Further, the pilot had informed us that at least an equal amount of time, if not more, would be due to the paperwork. Thus the original flight delay which was the first factor in my missing the connection in Rome was due, not to some unavoidable act of God, but rather due to American Airlines.

Thus, naturally, there is no justification for my not having been directed to board the 11:50am flight, nor to being sent to the wrong terminal, nor for AA claiming that they were not responsible for my missed Rome connection, nor for not rerouting me to arrive in Istanbul in less than nine hours. Further, neither the original AA representative nor the supervisor even gave my any assistance nor guidance relative to the apparently re-booked seven-hour later flight. During my time in Rome, I noticed that I was not given a boarding pass for the flight, nor directions to obtain one nor told where / in which direction even to go.

The reality is that without Rome AA's misinformation and misdirection, I would on my own have easily located and boarded my original connection, the nearby 11:50am departing flight. Rome AA violated a primary rule which can be applied to customer service: "Do no harm." In sum, with my result of my seven hour Rome ordeal, I spent over 24 hours en route, due to the incompetence and intransigence of two, ill-mannered and ill-trained American Airlines personnel in Rome.

Whenever I flew to Asia in the past, I was always allowed two pieces of checked in luggage. AA made excuse that since I am flying through Europe (my flight was to London), I was only allowed one luggage. I am continuing on with another carrier but on the same itinerary to Malaysia. American clearly has two piece luggage rule listed on their website. I traveled from RDU to London Heathrow on May 18, 2010. Bob was rude and condescending; he refused to let me speak to supervisor. Most likely it has something to do with my Asian background. I was made to pay $250 instead of $50. My son and I have 5 luggages between us; I planned to pay for one luggage, which is $50.

I was booking on your carrier last week. My flight to Boston was outstanding. My flight back from Dallas to El Paso was canceled four different times. I don't have a problem with the cancellation, not even the weather that causes this mess, but with the American Airline agents that was handling our questions and our rescheduling. They were rude, unprofessional and downright mean. First, an elderly couple that had been there since Friday morning, one of their agents yelled at the gentlemen and I quote, "You need to come on now or you are not going to get on this plane." He may have been about 70 or 80 years old. I was on AA flight #1281 from Boston to Dallas at 330 pm. We had to fuel-up in Missouri, so we didn't land until on or about 10:00 PM.

I do understand that things happen and I know their company tries it best to accommodate all passengers. But when I go to my next gate which I was late already, their agent ask me to stand by, which I did gladly. Then he says, "What can I do for you?" I said, "My plane just land and I need to see about getting the next flight out." He said "Oh, you are the one that walked up late." And I said, "No, I just got in from Missouri (that night Friday)." Then he said, "There isn't any more flights leave Dallas tonight." I said, "Ok, so check back tomorrow." Again, not a problem, I am prior services US Army. I try to do the right thing.

The next day I was standby for four flight flying to El Paso. Each time I checked, your agents were so unprofessional. I know they are having a harder time than we are because they are getting an ear full from other passengers. But I was thought to do unto other as you would like done unto you. I know we were all tired and need sleep but respected I'd earn not given. Your reply is welcome. I have flown with American many, many times. But this was not the proper way to care for customer.

I had booked a flight from FLL to DSM (round trip) for June 4th and paid for it. For work I found out I had to fly to Fort Lauderdale to Dallas so I was attempting to change the first leg of my flight from June 4 to June 1. Due to the cost I decided against this. Therefore, I was going to have my company schedule a one-way ticket from Fort Lauderdale to Dallas; then on Friday (June 4) just leave for Des Moines from Dallas. I was told that by doing this my original ticket would be cancelled because I was not on the Fort Lauderdale leg.

Changing this would cost almost $500. So now the airline is forcing me (my company) to book a round trip flight and fly from Dallas to Fort Lauderdale, then fly back from Fort Lauderdale back to Dallas and then on to Des Moines. This is absurd. If this isn't price gauging I don't know what is. They're basically telling me I can't skip a flight that I already paid for and it will cost me more money and time to double my flying time. The cost will be at least $500. And since now I have to fly back to FLL on Thursday to catch my Friday flight. It cost me my time. $100/hour. Flying time 3 hours each way, transportation and waiting for the flight 6 hours. This will end up to a cost of over $2000 or more.

I had called American Airlines 1-800 number from the Bahamas to book reservations for my husband and I. After giving the customer service agent relevant information and credit card number, she told me that everything was confirmed and she would email me my confirmation number and itinerary, which she did and told me to show it at check in. When I arrived at American Airlines check-in counter, I gave them my confirmation number and was told I don't have reservations.

I then asked to speak to a supervisor, who was very rude and in no uncertain told me that she cancelled our reservations because we were calling from the Bahamas with an international credit card! She informed us that there was no more seat on the plane and the only thing available is a flight to Barbados and we would have to spend two days there before we can get a flight to Dominica. I asked her if we will be compensated this inconvenience. She said, "No! I am not going to compensate you." So my husband and I purchased a ticket to Barbados and spent two nights there and then purchased another ticket to Dominica and on our way back had to spend another night in Barbados. We were on two-week vacation, which is the only time my husband get to spend time with his family and I was meeting them for the first time. When I returned home, I wrote American Airlines and told them about my trip. They wrote me back and told me they would look into the matter. I haven't heard from them since. This all happened in 2007. We had to spend more monies than we planned to and the anxiety of meeting my in-laws had to be put off.

In 2 instances of flights from Seattle to Chicago to St Louis, there were delays and poor planning on the Airlines part for catching a connecting flight from Chicago to St Louis. My flight was 20 minutes late taking off from Seattle due to what the pilot said was the airport shutting down the fuel tanks at the airport to replace filter, which he said they do every night at 11:55pm to 12:05am. So why does American schedule a flight at this time?

The connecting flight in Chicago has a 45 minute window to catch it. Since the Seattle flight always leaves late, the window to catch the connecting flight to St. Louis becomes smaller and almost impossible. The concourses for landing in Chicago and taking off for St Louis are different as they were today for my son's flight.

Since he only had 15 minutes to catch the St. Louis flight from the time they touched down, he had to go to a different concourse and he was in the back of the plane from Seattle. He missed the connecting flight and had to wait 2 and a half hour to get the next flight to St Louis. At the least, they could let connecting flight people leave the plane first and keep the connecting flight on the same concourse not a mile away. It is a poor planning on the part of American Airlines all the way around.

I have never experienced such unbelievably rude treatment as with American employees, in person and on the phone. I was stuck in Dallas on stand-by and desperately needed to get home. My mom called and tried to pay for a one-way ticket to an alternate airport to see if that would help. She is 73 years old and we just lost my dad to cancer. She was trying to help me, and I went to the concourse and they wouldn't let me on, even though the ticket agent told me to have her call in with a credit card and I could go. They sent me to another flight which was the one I had originally paid for. She was told over the phone, that "she couldn't pay for something that's already been paid for".

I go to the counter and they had me listed as "stand-by" again! She made a 4th call, and the agent on the phone said, "She is not stand-by, tell her to go back and take her off stand-by". When I did so, I was questioned and lectured by a very rude older lady, who interrogated me as to why I was flying stand-by! Are you kidding? Now, after the phone operator told her my ticket was already paid, they are trying to bill my mom almost $800 for a one way ticket! I was flying the same route as the ticket I originally paid for! I have had nothing but horrible experiences with 99 percent of American Airlines employees. I have never interacted with such rude, unorganized, people in a customer service oriented job. For them to treat my 73 yr. old mom the way they did, and treat me equally as bad, is just inexcusable.

We both (my husband) traveled from CMH to MIA via CLT, by US Air on Jan 15th 2010. At CLT, my carry on luggage was not allowed in, (Lack of overhead space) despite pleading, it had life saving medicine besides personal stuff. Our final carrier was AA from MIA to STT island. We never saw that piece being recovered as of today when we received a compensation of a meager $425.00 from AA who claimed that they are not responsible for the Meds (Cost us over $700.00 by itself. We feel strongly that a AA baggage deliverer at STT stole my piece.

He looked suspicious, drunk,and had already delivered one of our suite case to a wrong hotel. I feel that there is a ring at Marriott Fisherman at STT who is behind all this. AA is keeping silent about this. This is a case of steeling ones property and cannot be taken lightly accepting this check $425.00. I need some help in this ripp off by AA.

On 04/14/2010, we had a scheduled flight form Cancun Mexico to New York with American Airlines flight AA1674 that was scheduled to depart at 16:35 local time. After checking in, obtaining boarding passes and passing the security, we were delayed by 3 hours. We were told that the reason for the delay was a bad weather that prevented the airplane crew to arrive on another flight from Dallas (although we saw a crew entering our plane and exiting). All this time planes from another flights were taking off.

Finally, after Dallas plane crew took the place of the original one, we were told to board the plane. Then the captain announced that heavy rain flooded the runway and we need to examine it by taxing along before we could take off. Then it was announced that the plane doesn't have enough reverse thrust to abort a take off and accordingly to FAA regulation we cannot fly, unless we change the equipment, and the flight was delayed till the next day early morning. So we had to pick up our luggage and exit the airport, but not before our luggage went through exit screening that is in place now in Cancun airport. Than we were directed to go back to the check-in area where we were given vouchers for transportation, hotel and food. We were told to be back at check-in area next day at 5:30 AM.

Next day, they picked us up at 5:15 AM and we were back at the check-in area. After checking in our luggage, getting new boarding passes, passing the security, we proceeded to our gate. Then we were told that the flight was delayed again. This caused tremendous uproar among the passengers. What annoyed us the most was the fact that American Airlines made no attempt to replace or fix the plane and was simply deceiving us and obfuscating the situation.

After significant pressure put on American Airlines management, we were told to exit the gate area (again through immigration area with the usual exit screening) and go back to the check-in area where we joined the line to get new tickets to our destinations. Then we spent 5 hours in mother of all lines before we reached check-in counter. People were camping out on the floor, screaming at American Airlines employees and throwing tantrums. Finally, we got new tickets to New York, through connecting flight AA1654 to Dallas. After manually intensive search, American Airlines employee found our immigration card (retained during the initial check-in at the ticket counter). We returned it again at the ticket counter, passed the security area again and finally took off.

Considering all the mess at the check-in area, needless to say that AA1654 departed with one hour delay and we were late for the connecting flight AA744 to LaGuardia airport. We got on the next flight and landed at LaGuardia at 11:15 PM with 26 hours of delay. Instead of canceling the flight upfront and dealing with the situation by fixing or replacing the plane or putting passengers on another flights, American Airlines engaged in a game of deception and trickery that glaringly demonstrates careless attitude and bad judgment.

On April 11th 2010, my nephew travelled on American Airlines. While in flight, he needed to use the restroom and was charged $2.00 for this.

This disgusting practice of making people pay for the use of the bathroom must be stopped and any and all fees returned to the consumer. It is inhumane to make anyone pay to use the bathroom. Businesses on land are not allowed to do this and American or any other airline should not be exempt.

Our travel issues with American Airlines began before we even took our flights. We booked a flight with AA, through Royal Caribbean and because of the way we booked, we were unable to have seats assigned, possibly separating us from our 7 and 10 year old.

Our flight to Miami was okay, despite the fact that I had to sit separated from the rest of the family. On 4/5, our return flight, was a negative experience. We were on scheduled on Flight 1226 Miami to Boston. We attempted to go on an earlier flight (Flight 4662), which we paid the $50.00 change in reservation fee (four tickets, $200.00). We never made it onto Flight 4662, overbooked. I have not seen a refund notice from AA, since that time.

Our originally scheduled flight, which we made, Flight 1226 was delayed 1.5 hours over a mishandled log book, as was reported by the pilot to the passengers. During the flight, the flight attendants told everyone that no one was going to miss their connections. However, as we got closer, they notified us that someone would assist us at the gate. We went to the gate and the attendant, told us to rush down to where our flight was, as it might not have taken off.

As an aside, when we landed at BOS, the pilot made some sort of mistake, as the flight landed hard and incorrectly. We ran down to the gate (AA 24) and were notified that we had indeed missed our connecting flight by over ten minutes. The attendant at the gate re-routed us to LGA on US Airways on their 7pm flight, #2141. The flight attendant/gate attendant informed me that the bags had arrived at JFK and that they would have to be delivered to us, since we were not going to that airport.

We landed at LGA, left the airport and called to make arrangements for the delivery. Every call to AA, from that point on, told me that I had to file a complaint with US Airways. US Airways would not take the complaint over the phone. I lost an entire day of work 4/6, arguing with them over getting me my bags. I was in fact insulted by Supervisor Holly, who told me that he was not going to "bend the rules" for nobody.

After finally getting a supervisor Felicia- her code- RFB to assist me, she set up delivery, but for COD. She also told me that I would get a travel voucher, but did not send it to me.

The end result, three days later, was that AA charged me $55.00 for delivery of my bags and I was held up by the delivery guy. Since I have had this ridiculous experience, I am not interested in a voucher, unless it is for a partner airline.

My wife and I used your airline for our recent trip to Kauai, HI with our two small children (aged 3 and 1 years old). I purchased tickets for these flights in early September for the trip in December, and due to the inherent difficulties in traveling with young children of these ages, I was especially diligent when choosing departure times, seating, connection and layover times and indeed which airline I used, and in fact, paid more to fly at times which best suited my son and daughters nap times and witching hours. Therefore, when I arrived at LAX at 6::30 am for an 8 am flight, I arrived confident in the knowledge that I had confirmed seats that I had purchased at considerable cost with an airline who would be sensitive to our needs.

I was wrong. We were immediately directed to an automated check in machine, which after 15 minutes in line, told me I had to check in with a human as we had a stroller (this fact was missed by the AA employee who directed us to use the machine in the first place, despite the fact that the stroller is bright orange with off-road wheels and a noisy passenger). We then took our place in line at one of the few open human staffed check-in desks, and after 20 minutes, placed our documentation on the desk. The time now being 7:10 am, 50 minutes before departure. Six minutes after this (at 7:16am), she asked for my credit card, said something along the lines of its locked me out, "You can't get on this flight," and promptly disappeared.

At this point, I began to get concerned and after about seven minutes I asked the attendant at the neighboring desk where our agent had gone, with no results. She returned at around 7:24, and said (and I am paraphrasing), "It's locked me out, you can't get on this one. I'll try and get you on the 10:30 but I doubt you'll get on that one. This one is overbooked by 10 and that one is overbooked by 4 so it's not looking good, but you were late." I explained (as she of course knew) that we were not late, and asked her to get a supervisor, with whom she returned at around 7:28. This is when things got interesting. When I explained (calmly considering the circumstances) what had happened to this supervisor, she responded by telling me, "Don't raise your voice to me or I walk away."

When I calmly informed her that I wasn't raising my voice, she again implied the contrary, "Stop shouting, sir. Don't take that tone with me or this conversation is over." I was not shouting. I wanted to shout. I am very capable when it comes to shouting. I know what shouting is, but I was not shouting, using expletives or any of the other reactions I am sure she is well used to given her job and American Airlines policy of overbooking flights. I could tell that this was a person completely incapable of rational discussion, and asked her, calmly what she could do for us considering we had two small children and missing this flight would already cause considerable inconvenience and stress to us all. I also explained that we were not late for check-in and the the check-in agent may have taken a little long to check us resulting in my credit card being swiped after the 7:15 cut- off time. At this point, the check-in agent laughed at us.

We were then put on standby for the 10:30 to Honolulu, for which we waited 2.5 hours in the departure lounge to find we did not make because it also was overbooked. I then went to the AA customer service office, which incidentally was filled with other complainants, and found our limited options, (and I do commend your customer service staff for their professionalism and courtesy in the face of much not unjustified hostility from other passengers) none of which looked hopeful. Our next possibility was a 5:30 pm direct flight to Lihue. Despite the fact that our kids were showing signs of being difficult and we were ill-equipped for a 10 hour wait at the airport, we decided to wait despite the fact that we were in no way assured a place on the flight.

At this point, we paid $100 to join your Admiral's club to wait in a little more comfort. This was not offered to us and when I asked, we were told that we had been late and that no compensation would be forthcoming. We were not late. We eventually got on the 5.30 flight to Lihue after a very difficult, uncertain nine hour wait with two very unhappy kids, and after missing the best part of a day of our limited vacation.

Last September, I purchased a product from American Airlines for just over $3000. This product was a service, a service to convey myself and my family from Los Angeles to Lihue at 8 am on Saturday, December 19, 2009. American Airlines failed to provide me with the service/product I originally purchased, a failure which caused a good deal of distress and inconvenience, and I believe I am entitled to compensation. Furthermore, your airlines policy of openly overbooking scheduled flights is completely unacceptable. A passenger enters into a contract with you at the time of purchasing a ticket and this policy routinely (and I say routinely because we met other passengers in similar situations on the day and have spoken to many since) causes these contracts to not be honored.

And finally, your customer service failings were surprising to say the least. In this economic climate where potential customers think long and hard on where to assign their hard-earned dollars, the treatment we received from your check-in agent and supervisor beggared belief and was completely unacceptable. The supervisor was openly hostile (she wasn't wearing a visible name tag, incidentally) from the moment she came over, and clearly was so safe in the knowledge that she could snap her fingers and have me dragged away if I argued with her that she chose the immediate tactic of antagonism. She is an absolute disgrace to AA, as she would be to any company in which she had to deal with customers, but is for me now the face of your company. I have no complaints about any other part of your customer service.

Service on board both flights was adequate but this person is the reason I will not fly AA again without good reason. As long as you employ people like this in important front-line positions, something I have never encountered with any other airline, I can't see how AA can remain even remotely competitive as long as customer service has any importance.

On December 29, 2009, we, two families with a total of 8 people (4 adults and 4 children), wanted to take the ferry from Shekou to HK Airport on December 31, 2009, to take flight AA6116/CX520 to Tokyo and then on to Dallas in the U.S. We bought the ferry tickets on Dec 29, 2009. We both called Shekou Ferry and checked personally with ferry staff about which ferry we should take to catch flight AA6116/CX520 departing the HK Airport at 10:20 am, and if we could check in our luggage for the flight from the ferry. We were told that we should take the 7:45 am ferry and our luggage could be checked in directly for flight AA6116/CX520.

On Dec 31, 2009, Shekou ferry staff keyed in our air ticket information to their computer. They informed us that they could not check in our luggage directly for the flight because they could not find the seating information in their computer. They told us we had to check in our luggage at the HK Cathay Pacific counter.

The ferry departed Shekou at 7:50 am and arrived at the HK Airport Sky Pier at 8:29 am. After we claimed our luggage and reached the Cathay Pacific counter, the time was 8:40 am, 100 minutes before the flight departure. The Cathay Pacific counter supervisor, Maggie **, refused to check us in because there were less than 120 minutes before flight AA6116/CX520s departure.

We were told our tickets were Q class. To accommodate us on the next available Q class seats, we would have to wait at least one month. To be accommodated on the next day's flight, we had to pay about $1600/person. We paid the money because we had no other options, and we could not afford to exhaust the four children any further and delay our business schedule in the U.S. Contrarily, a friend took the same flight as ours on Dec 31, 2010. She checked in her luggage through the Cathay Pacific counter in another HK Airport terminal at 9:00 am, 20 minutes after we were told we were too late for boarding. The time for her to get to the boarding gate from her check in terminal was the same as for us, about 10 minutes. She was allowed to board the flight.

On Jan 01, 2010, we took the same 7:45 am ferry to catch the same flight AA6116/CX520. Even though we bought our tickets directly from the Cathay Pacific counter, we still could not check in our luggage directly from Shekou. We were told only Cathay Pacific customers could check in their luggage directly from the ferry. Our tickets were paid to American Airline, and therefore we were AA customers, not Cathay Pacific's. Therefore, we had to check in our luggage at the HK Airport. We arrived at Cathay Pacific counter at 8:25 am on Jan 01, 2010, 115 minutes before the flight departure. It took Cathay Pacific about 15 minutes to finish the luggage and boarding pass process, which finished at 8:40 am.

We then went through security screening, airport tax return, and took the train to arrive at our boarding gate. This process took us another 10 minutes. In other words, it took us a total of 25 minutes from starting to check in our luggage to arriving at the boarding gate. We were the only 8 passengers waiting in front of Cathay's counter on Dec 31, 2009 for flight AA6116/CX520. Cathay would have finished our check in process within 15 minutes (as we proved it on Jan 1), and had another 85 minutes to process our formalities and load our luggage to the plane, but they refused to do so, even though they were capable of handling our friend's boarding 20 minutes later after telling us were too late for boarding. They forced us to buy the tickets on the 2nd day at $1600/person (total $11,625 for 8 of us).

We understand it's airline company's discretion in determining the necessary connecting time. We think this connecting time should be more a guidance to assist passengers having a smooth boarding. It should not be used as a barrier to manipulate the passenger flow to the flight. The flight we were taking on Dec 31, 2009 was oversold , and it's beneficial to the airline company to block 8 'economic class' passengers, thus relieve their burden to upgrade some passengers to higher class seats.

When I reserved my ticket, the lady on the phone sold me the ticket for a different day. I noticed that when I reserve the confirmation via email. So I called to fix the problem they created. Then they charged me $150 plus the difference in the fly rate, a total of over $300. Then I got to the airport the day of my flight, 3-24-2010, at 7:45 going to Santo Domingo Dominican republic. They checked my bags 3 times. I told them that I was going to lose my flight. They said they were only doing their job. One (1) bag was going to throw the belt which went to Puerto Rico, by the way, and arrived 5 hours before my arrival. It got there at 1:45 and I arrived at 7:30. Now because I lost the flight due to their laziness, I had to pay $282. So I pretty much lost over $530 with American Airlines.

This airline will never ever see a penny from me ever. And I will complain about this until I hear from a supervisor from American Airlines. My flight number was 1689. Before I forget, when I finally got to the boarding, the airplane was sitting there for 15 minutes and the agent refused to let me in the airplane. I lost over $530 and the taxi that was waiting for me.

My husband and I were on a 12 day cruise around Cape Horn aboard the Star Princess, leaving Buenos Aires on Feb 18th and arriving in Valparaiso on March 2nd. We were departing on AA on March 2nd from Santiago, Chile to the USA.

On Feb 28th, an 8.8 earthquake struck Santiago, Chile. The airport terminal in Santiago,Chile was damaged and flights to the USA were canceled for about a week before gradually returning to normal schedule. Our cruise ship was docked in the harbor from March 2nd thru March 4th, to allow cargo ships to enter with needed supplies for the earthquake victims.

The damage in and around Santiago was moderate but the airport terminal was shut down and alternate ways to screen passengers were developed. With no definite date of when the airport would reopen and our safety in doubt, staying in Santiago for an undetermined amount of time, Star Princess offered to let us take a return cruise back to Buenos Aires.

We contacted AA, via our travel agent in the USA, and she was told that AA would not honor our return ticket (already paid for), but would charge us an additional $1400/ticket to return from Buenos Aires. Needless to say, we were quite upset about this outrageous fee but more so when others taking the same flight were not charged any additional money.

When we arrived at the airport in Buenos Aires and spoke to the AA representative there, they too, were shocked at the fees we were charged. We felt that they were obligated to get us home safely and instead made our journey home more stressful than it needed to be.

We were in constant turmoil about how we were getting home safely and then have to deal with the added stress of these over priced tickets. I sent an email to the CEO of AA from the ship, and his return email stated that they could not give us a return ticket w/o this fee but they did waive the change of flight fee (a minor fee by comparison). I feel that they were taking advantage of us knowing that this was the only way we had to get home safely. It is always the bottom line for big companies. They do not think about how these fees affect our finances. We were forced to put these fees on our credit card in order to get tickets home.

My flight was delayed twice. As a result of the delay, I missed two transfer flights from Chicago to Atlanta. Service at the ticket counter was extremely slow. I stood in line for an hour before being informed that my flight was delayed by two hours. The customer service agents were extremely rude and would not contact a supervisor for me stating that they "have no superiors". The gates printed on my tickets were incorrect and I was not informed of the changes until the very last minute.

I missed all of my scheduled appointments at my destination due to the delays and missed flights. I was unable to redeem a $150 dollar ticket for an event that I missed because of the inefficiency of American Airlines. I was appalled at the poor level of service provided by the airline.

On February 24, we received a call from Cheap Tickets informing us that the Continental flight from Newark was being cancelled due to the snowstorm coming overnight. We had our wedding planned for Las Vegas and everything paid for. There wasn't any flight leaving Newark at that moment. What we were told is that if we get another flight from JFK, we will get our money back for the portion of that ticket which we did from Cheap Tickets, Continental gave us partial of the e-money. They said purchase your tickets to leave from JFK in 2 hours and we'll reimburse you.

So the Cheap Ticket agent set us up and we purchased two tickets from American Airline at $800 each to travel from JFK to Los Angeles, then to Texas, then to Las Vegas, all in one night. When we arrive at JFK, the ticket agent looked at the itinerary and said, "Wow, that's a lot of traveling." She saw my husband carrying my wedding dress and congratulated us and said, "Let me help you." She looked and looked and came upon the following itinerary. She stated that we can travel to Los Angeles and stay there until morning, get on a plane to Las Vegas around 10 am. So we said yes, all we wanted to do was get out of the snowstorm that was coming. I have all four boarding pass tickets and ID numbers for verification purpose.

We stayed at that Motel 8 down the street from the airport. Well, when I received my American Express bill, American Express charged me $1451 per customer. You've gotta be kidding me. We sat in the last fourth row with crying babies and man drinking and being so loud. If we knew that American airline was going to charge that amount, which is crazy, we would have never gone. No way. Please look into this matter. We cannot afford this. It was never told to us. We agreed because $800 per person was easier than $1451.