Airfare.com

We booked e-tickets with Airfare.com. We received an email from them the next day saying that there was something wrong with our credit card. We called Airfare.com and the operator told us to call our personal bank and to give them authorization to send the money directly to them. I immediately recognized this as a scam and contacted my credit card. The credit card company confirmed that a one dollar charge was submitted just to see if the card was a viable, current credit card.

In the interim, we sent urgent emails to AirFare.com instructing them to cancel our reservation immediately. I called my credit card company and told them to be aware of the scam. They shut the card down, but in this short period of time, Airfare.com unlawfully charged $700 to our credit card. This company now refuses to cancel the reservation from British Air's database and until that happens, we cannot re-book our flights. Under no circumstances should you use this company to book air fares. They are dishonest, bordering on fraudulent, and I believe someone should shut them down.

There is no way anyone in their right mind would use this company if they ever had to call their customer support. Regardless of what the well-versed company representative has been writing as responses to everyone's complaints, all the complaints are true and valid based on the experience I just had. The truth is that you will never have a worse customer experience than what this company provides. It's all true and there is no excuse for it.

I called customer service 5 times for the same issue. One person would only say the Confirmation Number over and over, no matter how polite or patient I was. Another person told me all the computers were down and to call back in an hour. I called right back and the next rep said his computer was fine. When I tried to explain my problem, the reps would not listen and just talk right over me so I could never explain anything to them, this happened with all but one of the reps. None of them will understand your issue and good luck getting any resolutions since they hardly speak English and really have no interest in solving any problems..

Their website has some major bugs in it and I would not trust it. I received someone else's booking after I entered in all my information. Lucky I checked to confirm since my booking never went through. If this company can really provide good deals on tickets, why not get some proper customer service reps who can deal with issues for the English-speaking market. It doesn't make sense and Kayak.com should never link to them. My next call will be to Kayak to let them know.

Airfare.com is a worst company to deal with very poor customer service as customer service people have no clue and can't speak English properly. I used Airfare.com to book my tickets from Vancouver to Delhi and back. When I asked about the luggage they told me to contact Lufthansa as they are the carrier. We checked with Lufthansa and paid additional baggage fee, but the worst thing happen when I was coming back. As I went for boarding the agent told me that I am traveling Continental and have to checkout at New Jersey and have to take my luggage and rebook for Air Canada as now Lufthansa is not my carrier. Airfare has booked us to 3 different airlines. I had to pay for luggage to Continental as well as Air Canada.

I will never buy from this company as we were told that we are using Lufthansa and we need to deal with Lufthansa only but our return flights were booked to Continental and Air Canada. We were traveling from Delhi to Vancouver but we had to check out at USA and had to pay baggage fee extra to Air Canada as Air Canada charge baggage fee from travel between US and Canada. If our luggage was booked to YVR then Air Canada will not have charged us. We requested Continental agent at Delhi to book till Vancouver and she refused and told me that she is not able to do it and I have to get the boarding pass and check my luggage again in New Jersey and the flight time difference was less then 2 hours.

I had no reason to go to New Jersey as it was supposed to be a transfer not check out and then check in again. I called so many times Airfare.com's customer service but they never explained and always say look at our website or talk to airline when asked which airline to call they say call Lufthansa. Lufthansa say they don't have any information, call your travel agent. Finally Lufthansa told us that we have to call Continental as they are dealing for return flight. This put us in a loop and no one was to take the responsibility and all airlines told us that we need to contact Airfare.com. When we call airline they told us that they can't help us as Airfare.com can only help or fix the problem. Very upset with this company. This company should close down and should pay us for all the hardship they have caused to us. The customer service people have no idea and they never explain any thing.

I booked a flight from MEM to London to visit my family for the summer. I needed a visa to get into the UK and didn't receive it in time, so I had to postpone my flight. When I wanted to re-book, airfare.com quoted a price that was reasonable, but I lost the connection. When I called back (about two minutes later), they told me the price was no longer available and had increased $400. In the end, I saved $600 by booking with another company.

This was in June 2011. I was told the ticket expires in February 2012, and I will not be able to fly the same route by then. So, I called and wanted the airport tax refunded. When I asked to speak to a manager, the man told me no and hung up on me. So, I wrote and requested that it be refunded. I got a message that I'd get a reply within so many hours in the first week of January and never got a reply. In case you didn't know, if you don't fly, the airline doesn't pay the airport tax on your ticket. Therefore, the tax is either refunded or pocketed. If I had booked directly through the airline, there is a number to call and request the refund, but states that if an agent was used, the agent is responsible for refunding the tax.

The consequence: Airfare.com is useless. I will always book directly through the airlines now. I wasn't requesting the whole fare to be refunded, just the airport tax. They were rude, hung-up on me, and stole my money. I wish they would be put out of business before anyone else is stolen from and mistreated.

Hi. As per the conversation on phone, I was waiting for my money to be reimbursed amount $1445 within 48 hours. I even sent e-mail on 01/24/2012 regarding this issue but today (01/31/2012), the representative asked me to be patient and wait for 48 more hours! I mean, it's been a week now and I didn't received any reply via e-mail or nothing! Do I have to be ready to take some action?

I just wanted to chime in about my personal experience with Airfare.com as it was actually quite positive despite a difficult situation.

Basically, after booking a flight from SFO to TLV and realizing several weeks later that the outgoing date was incorrect I decided to call up Airfare.com's customer service line and ask what the policy was to get my flight changed to the correct date. True, their international change fee is a bit pricier than other websites ($350) but that is because the company finds consolidated fares that in my experience were much lower than what I found on Kayak, Expedia, etc. After trading a few phone calls with the customer service agent, Andrew, he was able to find the correct flight and begin the change process. I submitted the online change request, filled out the required form, and just a couple of days later I received my confirmation that the flight had been changed. Unlike some previous posters, I had no issues with the airline not having my flight details and while I can't say exactly how much I ended up paying for the change, suffice to say that Andrew was empathetic to my situation and worked with me to find an option that we were both happy with.

All in all, it wasn't exactly a fun process but I was happy with how I was treated. Basically, I'd say that if you are going to use Airfare.com, just double check that the dates on your issued ticket are correct so you avoid any hassle. If you're nervous about your ticket being booked, call the airline directly (that's what I did and Air Canada had no issues finding my ticket). Other than that, Airfare.com does often offer substantially lower fares which make them an attractive agency in my eyes and I'd be happy to use them again.

Beware! Airfare.com may offer the cheapest prices on plane tickets online, but their customer service is atrocious and their policies and practices seem borderline fraudulent. Make sure you read the fine print before purchasing any ticket from airfare.com. Make sure you verify with your airline 3 days prior to flying if you've already purchased a ticket from airfare.com (that's pretty standard practice). Airfare.com sucks.

Here's my story: I bought a ticket, it was cheap. I actually got where I wanted, there and back. A few times, the airlines had to look hard to find my reservation, but it was all legit. So a ticket from airfare.com is probably good. That doesn't make it any better of a buying experience, though! There is just something so shady about the way they do business. It's an intangible thing. When I bought the ticket, I then looked at the fine print, called within 25 seconds of my purchase and tried to cancel.

No dice. I had literally just booked the ticket and asked to change the time of departure. Most airfare companies give you a thirty minute "Oops!" grace period. No dice. Not airfare.com. Every conversation left me feeling violated, cheated. Something is just wrong with this company. I know that's not a lot to go off of, but trust me, you want to buy your ticket elsewhere.

Originally when ticket was filled up, I forgot my wife's first last name. I called airfare.com and talked to representative and he requested a copy of her passport to be fax. I faxed a copy of her passport on Dec. 19, 2011. The representative promised to followup with airline and provide correct last name shown on my wife's passport. Airfare.com called back saying that it should not be a problem and that I would have to wait after the holidays to followup on status of issue.

I called today and basically got mistreated by a supervisor, telling me that I never faxed the passport copy, that I would have to pay a change ticket fee. His attitude was very rude and I could barely understand what he said. The trust, credibility and professionalism from airfare.com is in question. I'm very disappointed with their support and treatment. I've decided to deal directly with airlines (US Airways). They were very useful.

I have been searching online for flights to Tawau, Malaysia. Each time Airfare.com gives you one of the lowest fares. However, when you click on it, it will either say it's no longer available or it will say the price now has changed to a new price, which is hundreds of dollars more per ticket. My question is, why would this website keep posting and listing flights that is no longer available or that the price has changed? I've tested this all through out the day each day to see if it would finally catch-up to what they claim to be the "new price". But each time they display the lowest price and not the "real price" they want to charge you. So I looked into Consumer Reports and see that this website has lots of complaints and issues. I would not recommend using this site.

Airfare.com is trying to defraud me not only once but twice. The first incidence happened since I have wrongly used the company as an travel agency for booking a set of round trip flight tickets between Indianapolis, IN, USA and Shanghai, China. My flight was cancelled by the carrier before the departure and the carrier United Air Lines has refunded the travel agency. I contacted the travel agency. Not only they refused to offer any sort of refund, they have also managed to raised their voice and reject any service they can possibly provide as a functioning business. I have then contacted my charge card center (American Express) to handle this matter. My card center has contacted them and claimed that Airfare.com will investigate into this issue but I have never received a call from airfare.com.

Three weeks after the first incident happened, Airfare.com used another name to charge my card again for the original cancelled ticket without my consent and noticing, I have received zero refund from the first incidence that is still an open case and airfare.com is charging me twice for a cancelled trip. The company has bad business practice, bad customer service and certainly the worst online travel agency I have ever used. If customers are not protected, then I would consider the whole issue is a fraud, more specifically an internet fraud and a commercial fraud.

I purchased a ticket on November 17 for Israel and I was charged twice. It seams that it's not the first time it happens.

Airfare.com definitely a scam! Employees don't speak any English and since I have used AMEX to buy tickets, AMEX blocked purchase right away! Love AMEX for this! Started doing more research on airfare.com and founds tons and tons of complaints about them. I would suggest to stay away from them! Its disappointing that Kayak put them in the search results.

Adrian - How can I contact you if you don't provide me any contact information? Just to let you know, I've contacted my bank and there is no refund. I've looked through all my statements and nothing. Anything else you can provide me with? I am really on the edge and I just want my money. Is that so hard to do? I just want my money. Can you please give me back what you owe me and stop stealing my money?

I cancelled my ticket, paid a fee of $350, and I was supposed to get a full refund for my ticket, and airfare won't give me my money back. My confirmation is 27JO87. Not only have I spent $560.08 for my ticket, but airfare is not giving me money for my ticket. Nobody is answering any of my questions. Please help. I spent over $900, and all I want is to get my money for my ticket. The costumer service is so disrespectful, and they won't answer any questions. How are they even in business ? Please shut them down.

I am disappointed that the minimum is 1 star because I think they deserve zero stars and they are getting a bonus star. Buyer beware! Avoid this scam company at all costs. Reading through other complaints is like "deja vu." They made a mistake on my booking and I noticed it immediately and called them. This was before the ticket was issued. I was told to call in the morning, which I did. By then, the ticket had been issued and they said that they cannot cancel or modify. After some time they offered a $200 refund but refused to correct the mistake. Then, I get the runaround that many others have mentioned from people who are all Iranians and can barely communicate in English in spite of their English sounding adopted names. They tried to pass the buck that the airline needs to make the correction for the mistake that Airfare.com made.

The airline confirmed that the travel agent can and must make the change. I finally insisted on conferencing in the airline agent on the call and they were told this while all 3 were on the line. Airfare claimed that the flight for the correct date was not available (turned out to be an absolute lie because I booked it with Cheapoair.com minutes later and for $300 cheaper). Then, they offered to provide an alternative flight on the correct date which, of course, was more expensive, and had a 18-hour layover (a flight no one would ever take). I told him that would not be acceptable and he finally said that I could cancel the flight for a full refund. I proceeded to find the identical itinerary on the correct date (1 day later departure) and asked for a confirmation of the refund. I then get the blackmail email asking for the $350 change fee that most others have mentioned.

Furthermore, when I confronted, the agent that promised a full refund. He added another caveat that the amount charged (close to $1,800 minus the $350 blackmail fee) wound not be refunded but rather be available for future trips, as if anyone would want to be a repeat customer (better known as repeat scam victim).

Airfare.com is a scam company. Almost all of its employees are poorly educated immigrants, whose immigration status are very suspicious. Their another notorious characteristics is that none of them speaks a normal English. What they usually do is to issue a ticket with an "elaborate" mistake, then when the costumer calls them asking to correct that mistake (name spelling, date etc. ), they always ask the customer to pay for that. Most cases the customers refuse to pay since it wasn't customer' mistake, and then Airfare.com cancelled that ticket and keep customer's money.

When I purchased my return ticket (1250$, much expensive than any other agencies' price) from Indianapolis to Seattle in May 2011, I've noticed that my first name and last name was backward. I called them to correct this mistake and was told that they will do it after I pay 350$ change fee. I refused and decided to use the ticket. After arriving to the airport, I tried to check in, but I was told that my ticket has been cancelled. I contacted with Airfare.com again and requested them to refund my money. They said the ticket is non refundable and the only thing I can do is to change it to another date because the flight time has already passed.

Then I selected another date and was told the new ticket is about 1355$. I asked them to use my unused ticket amount for the future flight, but it was refused by saying that is against the company's rule and finally, I was told that to pay for the new ticket, then upon completing all transaction I would receive the exact amount of my unused ticket. Then I paid again 1355$ for this new ticket (later I discovered that this ticket was "deliberately" cost me 500$ more compared to any other airlines' price). After that I waited for my refund about 4 months until the late October and keep calling them, but they never answer the phone or even answer mistakenly, try to say that the original agent is not available or suggest me to call their accounting department. In this way I still couldn't get my refund.

After reading thousands of online complains about this scam company, finally I realized that I became a victim of these immigrant cheaters.I'm just filing a suit against this scam company. Anybody who wants to join me, please contact with me at **.

I purchased a ticket from Airfare.com. They issued the ticket, duplicating my first name on the confirmation and ticket. When I called, I talked to Adrian (special operations team manager). He's a very uneducated person. He told me that I had to pay $350.00 to have my ticket issued with the correct name. But he was telling me that I could go to airport and I will not have any problems. So, I called TAM Airlines. I asked if that was true. TAM responded saying that the best way was the travel agency (Airfare) to issue a new ticket. Adrian told me that if I wanted to have a new ticket, I had to pay. My response was: "I will not pay for your mistake."

After almost one hour on the phone with this guy, I told him I was not going to pay to have my ticket reissued. I hung up the phone. So, I kept receiving e-mails from the company confirming my ticket (in fact, probably 10 emails confirming) with the confirmation number and everything. Today, 10/07/2011, I went to catch my plane. I found out that my ticket was canceled by this person (Adrian- special operations team manager) without my authorization, and without even notifying me that they canceled my ticket after I paid for it.

On Sept 8, 2010, I bought a return air ticket for a flight operated by China Airlines from JFK (New York City, US) to Ho Chi Minh City (Vietnam). Unfortunately, due to the bad weather in Dec. 2010, China Airlines could not operate the flight, and agreed to issue full refund for me. I then contacted Airfare.com to inquire about the refund process. At first, Airfare.com told me to contact China Airlines instead. But China Airlines declined to help, as they said that Airfare.com is the only one who can process the refund. I contacted Airfare.com again with the message from China Airlines. This time, I was told to file a change itinerary form, which might result in me getting charged $300 to get the refund process started. I refused to do that as I then had no faith that Airfare.com might actually refund me the money, after having to call them many times, and being given false information each time.

After many calls to Airfare.com to complain, I was told that I could file the change itinerary form for free of charge. As instructed, I have sent in a change itinerary form on Feb 14, 2011. I was promised by an Airfare.com agent that I would get back my refund on June 1, 2011. But I have not received any amount since. I contacted Airfare.com again in September 2011 to inquire about the status of my refund. An Airfare.com agent, Mr. **, informed me that my file had been closed. He said that I needed to contact the accounting department to reopen the case, and process the refund. This is not what I had been promised earlier this year. Airfare.com made no efforts to alert me of any difficulty in processing my refund. They simply closed my case while letting one of their agents promise me that I would receive the refund in June. I have sent an email to their accounting department. I hope that the case gets resolved soon before I run out of my patience, and have to bring the case to the travel columns of major newspapers.

My wife and I had an unexpected emergency and had to alter our honeymoon to Paris one day ahead of intended departure. The airline said that we had to go through the agency and when we did, it was just an endless string of useless time guzzling conversations. It was totally apparent that we wouldn't get a single refund so we had to buy new tickets. Airfare.com employees had the audacity to call us back and ask why we didn't inform them that we were cancelling! Because they would have gotten a refund due to the fact that we were No-Shows.

As a result, we had to buy brand new tickets to Paris that cost quite a sizable fortune ($3,500). After having planned our honeymoon for an entire year, $1,500 went in the hole with these guys and not getting even so much as $50.00 of it. It's so obvious that these guys are offshore Indians who are just trying to rip people off any way that they can.

I purchased 2 round trip tickets from New York to Sacramento. Total cost was to be $891. Airfare.Com charged me this and an additional $596. My bank noticed the second charge and suspended my card. I have called (from Australia) twice and emailed them numerous times. They said they would refund the unwarranted charge of $596. It is now 8 days later and there is still no refund. They are now asking for the number of my replacement card so they can collect taxes. I have since asked for a refund and they haven't gotten back to me. I've never been comfortable buying online and this just seems like a confirmation of those concerns. At the moment, I don't have a ticket number, I don't have a credit card (just the debt) and I'm spending out of pocket. Now I have to purchase another set of tickets from another company!

This company deserves no stars. In the middle of August, we were searching for inexpensive roundtrip fares to Edinburgh, UK. Airfare.com listed an airfare that looked good. We went to their site and booked three tickets. It took about 10 minutes before they would confirm the flight. And then, the flight schedule only showed a one way ticket. We called them immediately. They tried to make us purchase another leg of the trip for much more total money than many airlines were charging for a roundtrip. When we first got confirmation, they informed us that we could cancel for free within one hour. After we realized that they were trying to rip us off, we cancelled the flight with two emails and one phone call to make sure there was no confusion. We also put a hold on our credit card, because they just felt unethical and we could not trust them. They, nevertheless, were able to place several hundred dollars on the card. We insisted that they pay it back. They have refused and have tried one excuse after another to try to get out of their responsibility.

On August 16th 2011, I booked a flight from LAX to Yogyakarta through airfare.com. I later found out that the start date at the health clinic I am volunteering at was moved up, so I needed to reschedule. I did the email change form and requested a change from my original October 19th leave date to October 27th. I accepted that I would have to pay the $350 fee as well as the $75 difference in fare. I entered all of my information and submitted the request on August 31st. When I re-check the email change request form on the site, it says that my request on August 31st is in processing.

I have since called eight or nine times for a total of 90 minutes on the phone to confirm that my change has gone through but I have not received any assistance. My travel date on September 26th is fast approaching and I am not receiving any help, nor do I have the new ticket confirmed. Apparently, two weeks later, my request has not been processed yet and I am extremely fed up with airfare.com and their inability to help me with such a simple and routine problem especially when I continue proactively trying to get my problem fixed. I need help asap.

I am desperate to have this problem fixed and expect to never purchase from airfare.com again. This experience has been downright unacceptable. Perhaps, the only thing that would placate my anger is if airfare.com contacted me and confirmed my requested change and refunded me the $350 change fee for all the time and energy that I have spent trying to get my situation fixed.

I booked for an international flight for my wife through Airfare.com in January and we later found that she could not travel on that date for medical reasons. I called Airfare.com and asked to cancel the ticket and asked a refund. They told me that I cannot cancel the ticket but for a fee of $350 they will give me a credit that I can use in the future. I should have protested then because we had a valid reason and asked for a full refund.

I did not want to create a scene, so I agreed to pay $350. Recently when I tried to visit their site, apparently the site was hacked or some stuff like that happened. When I called them and asked about using that credit, the guy to whom I was talking was rude and was not helpful. He was insisting that I have to use that credit only for that particular route (which I no longer need). If they have said me this at the time of charging me $350, I would have called my credit card company and asked to block this transaction. But now instead of giving a credit which I can use, they are asking me to use the same route. Airfare.com is a scam. I thought of saving $100 by going to this Airfare.com site, but ended up paying $350 and it seems I'm about to lose another $500+.

Please, whoever reads this post, do not use the Airfare.com site. Their service is not good. Their site had some hacking issues in the recent past. Their customer service is horrible. The chances of you ending up losing money is more than saving using Airfare.com. Please stay away from Airfare.com

I booked a one-way flight to Xi'an, China on airfare.com for $877. A few days before the flight I found out my Visa papers were delayed, so I had to cancel the flight. I was told there would be a $350 fee assessed when I was ready to re-schedule (higher than most websites) in addition to paying any difference in fare. I understood this, so I had them cancel my flight and keep the $877 in credit on my account.

In the end, I received my visa documents and the visa itself. So, I called airfare.com to re-schedule my flight. They informed me the only possible way to re-schedule this flight was to give them my desired date of departure; they would choose the ticket from the available flights they were able to find that day. In order to accomplish this, I would have to email or fax them a signed form that listed my desired travel date and allow them to charge me the $350 change fee plus the difference in the price of the two flights. I was instructed by Thomas to list the difference in price as $365 on this form - that is the sum which I was told was the difference between the original fare and the fare on the new date.

That was not true.

The fare that appeared on my new itinerary on airfare.com's 'checkmytrip' website was $1,138.59.

However, when looking at my itinerary on the Continental.com website, it showed the fare as $1,028.59.

Both of these prices were less than the $1,242 ($877 + $365, not including the fixed $350 change fee) I was being charged by airfare.com

I called Continental and they said they were only paid $1028.59 for this ticket, but that there was a note in the record that said mark-up USD tax $110. Continental said they only received the $1028.59, so airfare.com must have charged me the extra $110 mark-up. I called Airfare.com and they told me that Continental charged them the extra $110 to make the change (originally I wasn't even flying on Continental).

When I called Airfare.com again, this time they told me that American Airlines charged them a fee to cancel the original flight. That is why they made me sign a statement saying I would pay Airfare.com the $350 change fee plus an additional $365 even though the actual change in fare was only $151 ($1,028.59-$877). Airfare.com has nearly double-charged me by adding in another $214 hidden fee on top of the already egregiously high $350 fixed fee to change my flight.

I booked a reservation and proceeded to pay and after I pressed "book now". It brought me to another window with a booking number that said: transaction error. Then I called and ended up wasting 2 hours of my time, I spoke to several people and none of the representatives were able to answer the simple question, "what this message meant?" Nor were they able to honor the price and flight I was trying to book! They put me on long holds, hung up on me, twisted and manipulated every word I said, claimed there was no manager available and/or the representatives then claimed to be a manager. They proved to be completely unprofessional and incompetent people who just play with your head when you call about any problem.

The message their website generated said "not to refresh the page, my booking would be held and to call them and they would fix the problem" in order to complete my transaction. The representatives told me my transaction was cancelled and to close that window and start a new booking. This price and flights never existed. They just sucker you to get your personal info including my credit card number. Their fares are the biggest scam. They also claimed to be a legit company in business for more than 30 years.

I booked my flight for 9/1/2011 from Newark to Warsaw Poland. I had to postpone my trip because Hurricane Irene hit NJ and nearly destroyed my house. I tried explaining it to the agent that my house got flooded and I cannot make the flight and if there is anything they could do for me. He said "no" and the fee I have to pay is $ 350.00 because the flight is still on and did not care that a natural disaster happened. I said fine I will pay the fee and cancel my flight. Today I get an email to call airfare.com urgently because they cannot charge me the fee.

The agent tried to tell me that my credit card is declined, after I called my credit card and they said that my limit is over $10,000. After I called back, the agent still insisted that my credit card is declined. I asked him scan in the receipt showing me that it is declined and he refused. I told him what my limit was and he said " Yea I know you have a lot of money, and hung up on me! I also offered to pay with my other credit card and he said no, that I have to pay with the one that I booked with. So I guess I am not getting my refund at all and I just threw my money away? I spoke to Jason - I usually call the main line because he stopped answering my phone calls. Somebody please help. Not only have I suffered enormous damages to my house; airfare will not refund my money.

I booked my dream trip to Thailand for my bday, and saw that the price was pretty consistent with other websites but still chose to go with this website. With my excitement I made the mistake of booking the wrong time. Reading the fine print I did notice that the charge for a flight change was for $350, which is ridiculous. I called today to make a change. The first person told me I needed to fill out a form email it or fax it and then they in return would change my flight - but without giving me a price difference. I actually had to hang up because there was so much static that I couldn't even hear the guy's explanation as to why they couldn't tell me what the price difference was until after they booked it.

The second time the guy gave me the same instructions as to how to fill out the form, and that it would take up to a week to provide new flight prices. I have used Travelocity, Priceline, Expedia and Hotwire and have never ever had these types of issues. I tried calling the airline and got a price quote of $1175.30 for the exact same flight after I had paid $1253. Apparently their reasoning for the high change fees is because they provide the lowest prices. I was better off dealing directly with the airline. It would have saved me money, time and a raging headache. Third time's a charm though. I finally asked to speak to a manager and lo and behold they were able to make the adjustments over the phone.

They kept me on hold for 40 minutes for them to tell me that the difference is $25 plus the $350. I did let them know that I called and checked the website and in fact the flight was cheaper. At this point I was just wanting to confirm the flight before they added another $1000. My lil mistake which would normally cost about $100 cost me $375. Talk about bursting my bubble and putting a bit of a damper on my trip. So my piece of advice don't use this company. If they really offered the lowest price I could maybe try to understand their ridiculous fees but that's not the case. I will be sending a copy of the itinerary I found today and comparing it to the same itinerary they found for me at an additional $375. Never ever again - so disappointed.

I booked three tickets on airfare.com on august 13th for a trip to Korea. Two days later I find that they have charged me twice for each ticket purchased. I never got an update from Airfare.com about this transaction and it led to over drafting my acct. I called them the very same day and was told by the CSR that the charges have been voided and the money will be back in my acct no more than 2 days. Its been almost one week now and not seeing the credit back to my acct I decided to call my bank again and see what had taken place.

The bank informed me that the second charges were placed with the same authorization number as the first tickets that this is a big no no for any corp/company to do. So I called the same rep I spoke with the week earlier. His gave me another excuse why the money hasn't been credited (the first time he told me the bank is holding the money before it post, but my bank told me that they release it as soon as they receive it). Be very careful. I would never do business with Airfare.com again. Seems like a huge scam! I should have listened to others' complaints. Not worth your troubles. (BTW I have already spent almost 2 hours on the phone with no resolution)

Five days before departure, I checked on line in their website and saw that flight from San Fran to Shanghai was showing me "wait listed". Called and asked what that meant, and was told that they were unable to confirm a seat for me and that they would cancel my ticket and refund my money. If I wanted to rebook I could go back to their website.

Now I am 4 days from departure with no flight. I had to buy a ticket not with airfare.com and paid an additional $300. It has been 2 days and my credit card has not yet been credited. No one should ever book from them. They took my $694 for 6 weeks and never called to tell me they were unable to get me on a flight. Now I don't know how to get my money back. Forced to show 1 star for my overall experience but it should be minus 5 stars.

I made reservations with Airfare.com, roundtrip to Russia. When the confirmation came via email, I noted my last name was spelled wrong. I contacted AF.com and told them about the problem. They said the primary air carrier (Aeroflot) put restrictions on changes. I called Aeroflot, they said only AF.com could make the change. I called AF.com who informed me that I would have to pay a $300 change fee PLUS an additional $1400 ticket charge just to have my name spelled correctly. I am not sure my next move.

I just wanted to write a brief follow-up to my previous statement. After I posted on ConsumerAffairs.com about my negative experience with Airfare.com, a representative contacted me and helped me resolve my issue. He was apologetic and polite. I am pleased that I will now be able to reschedule my flight with only a small fee. I appreciate Airfare.com's response to my complaint.

If you book a less-than-minimum connection on Airfare.com (or websites like Travelocity and even directly with the airline's website) and you do not make your connection on time, the airline doesn't owe you a 'fix' and is under no obligation to do anything about it. It is considered an illegal flight or 'hot connection'. The problem is that it is possible to book these itineraries. I do not agree that they should be readily offered but Airfare.com and other sites display them. I believe this is due to the fact that many sites use systems like Amadeus for their flight combinations.

As the customer, you personally need to ensure that you have booked a sufficient time between flights and transfers or connections. To make matters worse, this information is not listed. It is therefore quite possible to book impossible-to-complete flights.

This is what I did I picked a flight combination because it was displayed on Airfare.com and I assumed it was valid. SAA closes the gate at JFK 50 minutes before takeoff. Making it to the gate from LGA in 2 hours is not practically possible at 9:00 AM. At 6:00 AM, it is possible under perfect circumstances. All of this was news to me and I panicked when the airline told me on confirmation that my family would never make their connection and the booking agent must fix the problem. That's where the wheels fell off.

Airfare.com eventually just made a reservation for an earlier flight at 6:00 AM after trying all other avenues to fix this problem. However, the ticket was not changed. A kind man at the ticket counter helped us and changed the tickets to include the earlier flight. The airline is under no obligation to do so and by rights should have assessed heavy charges. After days of telephone calls to every possible party, this was a huge relief.

My advice is to double check anything you plan on purchasing, including connections. Changes cost $350 per ticket (for international flights) plus the difference in the ticket price, which can be as much as the ticket in the first place if you don't catch it early, and are very tricky to achieve through Airfare.com. Further is that tickets are not refundable. Unless the savings are considerable and you know exactly what you are doing and will make the flight no matter what, you may want to consider other booking options.

I scheduled a flight from Boston to Victoria, BC through Airfare.com on June 20, 2011. I was scheduled to depart Boston on a WestJet flight on August 6th. However, I was recently diagnosed with an illness and was told by my doctor that I would not be safe to fly by August 6th, and that I should cancel my ticket.

I called the main contact number on the Airfare.com website and asked what the policy was for medically related cancellations. The representative told me that there was no such policy, but said that he could contact WestJet and determine what their policy was after I sent him a note from the hospital explaining my situation...but only for a $150 processing fee. I asked him, in disbelief, if it was possible that I would pay the $150 fee and still have my medical claim rejected. He said that, yes, it was a possibility.

I decided to call WestJet directly and get more information. The representatives at WestJet were much more helpful and accomodating than those at Airfare.com. They told me that I could cancel my ticket for a $50 cancellation fee and I would receive a credit in the amount I originally paid for my ticket ($900) that would be good for one year from the time of my cancellation. The WestJet representative told me that all I had to do was call Airfare.com when I was ready to reschedule my trip and they would take $50 out of my $900 credit, and then they would help me reschedule my flight. This conversation with WestJet put me at ease, and I decided to cancel my flight through them directly and receive the 1 year full credit.

Unfortunately I received a call today from an Airfare.com agent saying that if I wanted to reschedule my trip, I needed to pay $350 (the change fee for international flights) plus any change in airfare. I told the representative that I had canceled my ticket directly through WestJet, and I explained that I had been told I would only be charged $50 to reschedule my flight. The representative insisted that I needed to pay the $350 dollars plus any difference in airfare if I wanted to reschedule my flight.

I was extremely frustrated by this conversation and even called WestJet back to clarify. The WestJet representative was surprised at the change fee was so high. She said that it was much higher than most other travel agencies. She said that I should call Airfare.com and reiterate that WestJet would only charge $50 to reschedule my flight, but that she could not control Airfare.com's policies.

I am outraged that Airfare.com first tried to charge me $150 for just processing my medical claim (even though I could call WestJet and determine their medical cancellation policy on my own) and now the company is refusing to abide by WestJet's cancellation standards and want to charge me $350 dollars to change my flight instead of $50. I am very distressed because I have a legitimate medical condition that prohibits me from flying, and I do not feel Airfare.com's response to my claim has been appropriate. I am unsatisfied with the way I have been treated, especially since the airline I was scheduled to travel on was so understanding and so willing to help me.

AIRFARE.COM is a scam! USA CONSUMERS - Stay away! No need to try to save $100 or less and potentially risk loosing thousands and then lose many hours recovering your stolen identity or fight unauthorized charges.

In July of 2011, I got double-charged on 4 international tickets to Germany. I was given the same run around, described by many of you, with same old tricks - phone hang ups, placing on infinite holds, requests to "call billing department, etc". The bag of tricks were endless.

What helped me was, I called my bank's fraud prevention department and they helped to force the issue all the way through. The bank called AIRFARE.COM directly and demanded explanation. When hearing shady answers, they put in question pending double transactions. They called the airline company directly and made sure that the tickets were issued, as agreed for. With the bank's help, I am hoping double charge will get worked out in the next few days.

MY ADVICE! Do not waste your time and energy with AIRFARE.COM itself. Call your bank and ask them to place Airfare.com and their directors on fraud watch list. Call visa and master card, explain your problem, point out on several complaints on the Internet, and some duped USA consumers. Call the Airline Company directly and verify that your tickets are issued, and most importantly paid for (important! - paid for, not just reserved!). Tell Airline company your story, point them out to the internet, ask them to search for "Airfare.com and scam" and request to ban Airfare.com and most importantly their directors from doing business with Airline Carriers.

The only way to put them out of this scam business is to revoke their access to airline tickets and revoke their access to process master and visa cards. Nothing else will work. Do not waste your time with BBB, and other consumer protection agencies. They simply do not work. Look at years of consumer complaints about the same scams pulled over and over. Call the police, call FBI, call business licensing agencies of Bethesda, MD and demand for company's investigation. Call also the congressman and senator of Bethesda, MD and demand government representatives to take an action. ENOUGH IS ENOUGH!

I'm William of Beavercreek, OH and would like to post a follow up.

I kept the pressure up and on Airfare.com and they finally came up with the full refund on 12 Jul 11 after working this problem for months. Use websites likes this to make you voice heard and keep calling them so they no your not going away.

I purchased my wife an airline ticket to Thailand from Chicago on February 2011. Her return flight was booked for April 17, 2011. The return flight had to go through Japan. Japan had the devastating earthquake and tsunami, which caused the nuclear radiation throughout Japan. The State Department issued travel alert to avoid traveling to Japan. I called Airfare.com and told the representative we wanted to cancel the ticket. The representative told me that it was safe to travel through Japan.

I mentioned that it was all over the news not to travel to Japan. He assured me that it was safe and Nippon Airline (ANA) also said it was safe. I didn't accept the answer and told him I wanted to cancel. He emailed me some forms to fill out and I faxed it back to Airfare.com. I also told him I called Nippon Airline and spoke to a representative and they said it was okay to get a refund for the unused portion of the ticket, and there will be no fees from Airfare.com because of the situation in Japan. I also printed that statement from Nippon Airline website. The Airfare.com representative told me it will take six to eight weeks.

I called on the sixth week and they said they are still working on it and to call again in two weeks. I called on the eighth week and they said they are waiting for the refund from Nippon Airline. That is not the case. I called Nippon Airline and gave the representative the e-ticket number and the representative came back and said no one from Airfare.com submitted any claim for a refund. Today is June 21st and I still have not received my refund. It will be going on the tenth week.

I advice anyone who is having the same problem to report this to the Better Business Bureau, Federal Trade Commission and try to call your credit card. The bad part about this is the representative can't give you a straight honest answer. All I want is an honest answer. I also can't understand any of the representatives I spoke to and they don't understand me also. This is what happens if you outsource your work, bad customer service. I just hope someone from Airfare.com would contact me and let me know what is going on. Everyone, good luck with Airfare.com refund.

I booked a flight ticket using airfare.com to travel from Chicago to Asia for 1350 USD. I paid 550 USD to postpone my ticket for a month. 2 days before travel when I went to print my ticket online, I came to know my flight ticket has been cancelled. When I called airfare for a reason, no one gave a clear answer nor they solved the complaint. They put me on hold for hours and my call got disconnected. I did not had anyother option of booking the flight through another agent and traveling.

When I came back to USA, I was shocked to see another transaction amount of 1350 USD filed on the credit card. They charged me 1900 USD without a ticket and then again they charged me 1350 using the same credit card details. Its so unbelievable that this company is a total scam and will store your credit card details to file even after 6 months. So I advice people who have given the CC details to this company to call your CC company to change your number and all information. I am still struggling to get the money that I lost from them, without success.

All responses in this website are given by a dumb person who will never accept the mistake what they have made. You won't see this many complaint if the company performs in an honest way. It's a total scam. Please spread this news to all your friends and families and social media websites.

I booked a flight for my girlfriend to visit me in japan. I'm in the Marine Corps and stationed there. She was booked to come out here on the 21st of March 2011 and as we all know there was a huge earthquake and tsunami. Also, with the nuclear problems and being that the state department recommended no Americans fly to japan, we canceled the flight. My booking was through Japan Airlines and I was told that they were honoring cancellations and giving refunds because of the natural disasters.

I called Airfare.com and was told to send a formal email listing the reason for the cancellation and my reservation number. After I did this, they said it would take 2-5 weeks for my bank account to be credited with the refund. It's now May 21, almost 10 weeks later, and I have not received my refund. After the initial five weeks, I called and I was told it would take 6-8 weeks. Apparently, the first time they gave me a time line, that sounded like a convenient number for them to just throw out there. After the 6-8 weeks, I called again and was told that any day now, my refund would show. Another two weeks later, I called again and was told it would take another 6-8 weeks. Now I feel like they are just giving me the run around and have no intention of giving me a refund. Do not use Airfare.com!

The background: My wife was scheduled to fly on 19 April with United from Dayton to Chicago and then with Korean Airlines from Chicago to Inchon, Korea and then onto Manila, Philippines. United Airlines canceled her flight due to thunderstorms in the Dayton area. The United representative at the airport told her to go home and reschedule her flights through Airfare.com, which is who we bought her tickets from.

Below is a time line to show you the time and energy I have put into solving this myself: 8GNQAT Timeline: Keep in mind, my wife's cancelled flight was on Tuesday, 19 April at 10:45AM. On 19 April (Tuesday): Person 1, I didn't catch the name, (1:30PM EST) told me to email CS@airfare.com with problem, sent email as requested. Person 2, didn't catch name, (4:10PM EST) told me I would be contacted by email. Person 3, didn't catch name, (6:30PM EST) I was told to wait on email response. Person 4, Phillip, (8:30PM EST) told to wait on email response. Person 5, Brad 316, (9:30PM EST) didn't know how long it usually took them to respond to emails. Person 6, Ryan, (10:30 PM EST) said Rex would contact me next day between 9-5 EST. NOTE: found out later that the Changing Department only works Monday to Friday from 9-6 EST. 20 April (Wednesday): Person 7, didn't catch name, (4:30PM EST), placed on hold for 1 hour 17 minutes until line went dead (Line hung up on me). Person 8, Brian, (5:50PM EST) could not answer why Rex did not call me as promised. I asked for a supervisor. Person 9, supervisor Kenny 218, (6:00PM EST) promised to email Rex and me about rescheduling my wife's flight. No email ever received from Kenny. 21 April (Thursday): Person 10, Rex 215, (12:10PM EST) finally contacted me and tried to reschedule my wife's canceled flight. Rex was not able to see anything available and he suggested I book my wife with another company to get her out. Rex said he would work with the airlines for a refund. Since I told Rex about a Continental flight, I booked through them. Rex said he would contact me on Tuesday 26 April with more information. 24 April (Easter Sunday): My wife flew out with no problems with tickets we purchased on Thursday from Continental.com.

After going another day with no contact from anyone from Airfare.com, I sent an email (7:57PM EST) to feedback@airfare.com , CS @airfare.com and rex. @airfare.com to inform them that I am tired of waiting on a reply. In a strong tone while trying not to sound threatening, I wrote in part "Someone from your organization needs to call or email me with an answer to my dilemma by Friday (29 April). At that time, this matter will be elevated to the Federal Trade Commission and the Better Business Bureau for resolution". I should have included your website as well. 29 April:

Adrian, (email 12:12PM EST) a Customer Service Manager/Special Operations Team Manager from Feedback@airfare.com contacts me by email saying that Nick or Rex will contact me with a solution to my problem. NOTE: This is the first contact by Airfare.com to me by email since this started. Nick (3:10 PM EST) called me and said they were still trying to reschedule my wife's flight! I informed Nick about my conversation with Rex and trying to reschedule my wife's flight 10 days after it was canceled was ridiculous. Since I was at work and the conversation was going nowhere, I told him to email me.

CS@airfare.com (email 3:56PM EST) informed that they could give me credit towards another international flight but that it would be a $350 change fee and would have to be used by January 2012. (email 5:16PM EST) I sent an email back to feedback@airfare.com , CS @airfare.com and rex. @airfare.com asking: "Why is it a $350 (international) fee instead of $200 (domestic)? Also, why am I being charged a fee at all? The (domestic) AIRLINE canceled the flight due to weather, my wife was there on time". I went on to explain that my wife had already booked through someone else and that the credit was worthless to us and to contact me. 4 May (11:20AM EST): Rex calls to say he is still fighting with the airlines for my refund and asks for a copy of my wife's itinerary with Continental. I send it to rex@airfare.com and CS@airfare.com a half hour later. 13 May (11:02 PM EST): My wife returns from her trip that we booked through Continental. We are still waiting on a refund from Airfare.com. 15 May : Filed this information on ConsumerAffairs.com after giving company nearly a month to solve my issue.

Avoid Airfare.com like a plague. I wish I had researched this company before submitting myself to their consumer torture. It seems that they teach their customer service guys to lie. I had to change the date of my flight in December 2010 for health reasons. They charged me an arm and leg for the change plus the difference in airfare.

These guys quote a price about $800 over what the airline was requesting for the flight. The flight costs $1,400 including taxes to Africa, and these guys were quoting $2,200. The most brazen aspect about all this is the fact that their own website quoted $1,400. Can you believe it? I reported the matter to BBB, but as was expected, the issue was not resolved. They could not care less, so take your money elsewhere. They are no good.

I have a very unpleasant experience with Airfare.com lately. I suggest people not to do business with them because Airfare.com would bring you nothing but headache. 1. Outrageous cancellation fee. My boyfriend and I booked tickets flying with Air Canada in March 2011 through Airfare.com. Due to our work schedule changes, we have to cancel the tickets from SFO to Shanghai in May 31, but they charged us $400 fee per passenger! 2. Airfare.com requires cancellation fee ($800 total) deposited before they process our cancellation request, and we cannot receive our ticket refunds until 6-8 weeks later. In this case, we are going to scarify our cash flow of ($1400+$800) for 6-8 weeks. Does it sound ridiculous to you? 3. Terrible customer services. The first time I called them, they put me on hold for 15 minutes. The second time I called them, they put me on hold for 20 minutes.

I have read through many complaints here and found out that many people had the same experience as mine. Airfare.com keeps saying that all the discounted tickets are non-refundable per the rules of the airline. However, it is just not the case. I talked to Air Canada and found out that the tickets are refundable. Airfare.com is doing nothing but taking advantage of our poor customers. Again, I will never ever buy tickets through them!

I purchased a ticket of Continental Airlines from this company (listed as airfare.com) through bing.com on April 4th 2011. The airline ticket was from El Paso to New Delhi, India via Houston, TX and Newark, NJ and back. My complaint is as follows:

After I bought the ticket, I had to change the starting point of the flight in 3 days. The company said that they cannot because Continental Airlines does not allow. After much imploring, I convinced them to cancel my ticket but with a $550 cancellation fee. Given no options, I agreed to the clause and authorized the cancellation on April 7th. Generally, Continental cancels your tickets at a rate of $350, but this company charged me $200 extra purportedly because the tickets were non-cancellable. This outrageous act shows that the company is taking advantage of a hapless customer.

Even after a week of paying the cancellation fees, which was promptly charged to my credit card, my ticket has still not been cancelled. I figured they would return the ticket amount less the cancellation fees, but instead, I saw the $550 charge on my card. In a telephone conversation with a representative (April 10th), I was told that the refund will be done in a few days. I called up the company just now (April 14th) and was told that the cancellation and refund could take anywhere between two weeks to a month and Continental Airlines is responsible for the delay. However, in my past experiences with cancellation, Continental removes the charges in three days. This is extremely poor service and reeks of shady and bad business. No airline cancellation takes a month! This is preposterous.

The customer service of the company is atrocious. I have had instances when they have hung-up on me. The representative spoke to me in a rude/condescending tone; and of course, here, where after having taken an additional $550 from me, the ticket is still not cancelled.

I hope you can help me in this case and use your offices to insure that other unwitting customers are not cheated and mistreated by this company.

Jay

Buyer, beware. Airfare.com charges you $500 to cancel the ticket that you just purchased within 24 hours. They charge you $350 to make international flight change and $200 for domestic flight. They charge you hidden fees, and after you've been charged these fees, you can only use the good money you just dropped into their pockets as a toilet paper. This site has very lousy customer service too.

My wife and I had purchased tickets to Europe leaving December 14, 2010. My Father was killed in an accident on December 9, 2010. We contacted Airfare.com on December 10, 2010, to see if we could change the tickets to attend services. We were instructed to purchase new tickets and the original tickets would be refunded when I provided a copy of the death certificate. We purchased new tickets and flew on December 22, 2010.

When I received a copy of my father's death certificate, I emailed it to cs@airfare.com as had been requested. I was then asked to sign the change of itinerary form. I did reply that I refused to fill this form and return it for lack of security. No reputable company will ever request a copy of your State issued ID and Credit Card information in paper form. They will offer a secure webpage requesting this information. Since then, I have been promised multiple times of the refund and that airfare.com has attempted to contact the airline carrier without success.

I have been in contact with the airline carrier as well, who is sincerely sympathetic to my dilemma. They are ready to refund the full amount. All airfare.com needs to do is contact them and send a copy of my father's death certificate. For some unknown reason, airfare.com just can't do that. Instead, I continue to get the run-around that airfare.com seems popular for, after reading the rest of the complaints. The latest being that the accounting department would be contacting me in two days, this was last week. One more thing I will add is that I had been given an extension for a supervisor, **. I have been trying that extension for a month but no one ever answers, no voice mail either. I believe that it is another bogus attempt to get rid of me. It is my hope that filing a complaint may yield better results.

I booked airline ticket for my son and his friend from Dallas to London with airfare.com. When they are at the airport to get boarding pass for Continental airline, the ticket of my son's friend was cancelled by airfare.com. I am taking this to court to get my money. I hope I can refund my money.

I purchased a ticket to fly from Newark to Panama City through Airfare.com on 10/21/10. It was on a code-shared flight on Copa Airlines/Continental to depart from Newark on 12/25/10 and return on 1/2/11. When I got to the airport, they told me I didn't have a seat on the plane and put me on standby. Luckily, I was able to get a seat. But they told me that I would have an issue on my return flight that I had to wait 24 hours to deal with it. When I got to Panama, I was informed that my return flight had been canceled. I called Airfare.com. They told me that everything was fine and that I wouldn't have any problems. When I called Continental to confirm my ticket, they told me that my ticket had been 'reserved' but never 'purchased'. They told me that if I showed up at the airport, I would have to purchase a new ticket to get on the flight.

I spent hours on the phone with numerous Airfare.com agents trying to explain this situation to them. I had to call back 3 or 4 times to speak to different agents. They continued to tell me that everything was fine, until finally one agent recognized that there was a problem. But I couldn't stay on the phone any longer because I had to leave for the airport. Somehow at the airport, Continental worked out a seat for me. It wasn't until after I landed in Newark that I received some sort of email from Airfare.com about a confirmation number. I am now being charged hundreds of dollars ($300) for the phone calls that I had to make from Panama to work out this issue. I feel I should be refunded this money from Airfare.com. I have called them numerous times asking to speak to a supervisor. I can't get through to anyone who can help me. These guys are complete idiots and are running a total scam. They give false names and play dumb when confronted with an issue. They also kept telling me the line was cutting out and that they couldn't hear me once I started asking for a refund or to talk to a supervisor.

I purchased a flight for 12/22/2010, but when I showed up at the airport, we discovered that the reservation was for 01/22/2011. I couldn't see how I could have made such an idiotic mistake. Assuming reluctantly, that it was my fault, I resolved to pay the change fee of $350 and called Airfare.com to change the flight to 12/31/2010, which was the same cost as my original flight. After multiple phone calls, long holds, being misinformed, lied to, and disrespected the change never went through. The price of the available flight tripled. So I decided to shoot for 01/22/2011. They botched that one too. Now, after reading the posts on consumeraffairs.com, I realized that I am not alone and that it was probably never my fault.

2. Buy a different flight from a reputable dealer and try to get my money back.

Since I want nothing more to do with these shady **, I'm going with option #2.

I have filled a request to ticket / date change on airfare.com by accepting $350.00 cost and called them as they told me before. They told me that after they check, they will call me but as they told me, they don't have the ticket available. However, I see tickets now online and sent them even the link but they are making me wait for ticket prices to go up before new year and I will accept another dates because according to their rule if the new ticket is cheaper than previous one, they don't pay back the difference. They want me to fly after new year. Normally I never complain about companies. This is the first and I am sure it is the worst company ever. No guest service at all, they make you wait on the phone for 1.30 hour and then "we will call you", hang up and no call!

I ordered a round-trip ticket from Springfield, MO USA (SGF) to Istanbul, Turkey (IST) on 12/15/10. The departure was for 12/29/10 and the return flight was for 3/16/11.

After reviewing the confirmation email (while I'm buying other tickets for my friends from my credit card , I thought that the company had good deals and told my friends about it), I discovered that the date of departure is not what I ordered. It was 01/29/10 instead of 12/29/10. If the change was for a couple days ago or couple days later, it would not be problem. However, 1 month later at which date I would never have been interested is not good for me at all. I tried to reach Airfare customer service many times by phone and email prior to my departure. The customer service did not allow the issue to be resolved until now. (Of course they were rude and even told me that "it is your problem! ") I have paid $785 for this ticket.

Since I don't have a long time to solve this problem, I probably will buy another ticket and my money is gonna be trashed! Of course I will dispute it and try to get my money for which I didn't get any kind of service yet! I also have another problem now. It's about my friend's ticket; it is on the right date for now but they are asking me to send them more information by fax and by my hand writings which they didn't ask me before. As I read from the previous comments, it is not a good idea but not sending is not a good idea either because they will charge more and more. I saw that there are company answers to all complaints and 99% of them are copy/paste :(

Airfare.com, the thing that I don't want to hear for the rest of my life!

I booked my flight on September to fly from LA to Auckland, NZ. I used my mum's card and signed the contract they sent me (which is so troublesome), then they just sent me an email saying everything has been filed and my booking has been confirmed. Now it's December, I will be flying next week so I just called my airline as to reconfirm my booking, but the lady said we don't have any information with you and you need to check with airfare.com. Then, I experienced world's worst customer service like all the people have described.

After talking with the airline lady, I immediately called Airfare.com, I told the representative my problem with confirmation and he just let me hold on the phone for about 15 minutes, then said you should call tomorrow morning during working hours.(Later I know that he can definitely do something even if it is not working hour, what is the point that they even have 24-hour service?) So, I listened to him, almost worried for the entire night and called them again on Wednesday morning at 9 am. Another representative picked up the phone and I told the same thing. After letting me wait for 20 minutes, he then said he will call me back in 15 minutes.

I actually gave them an hour, but no one called me so I called them again. Then the person just said we don't have you on record. I was like, "What? I just called!" The guy sounds really impatient and checked again and told me that your problem is in processing, I don't know how long it is going to take. I was thinking all they need to do is just give the airline a call and what makes it so hard? But I still gave in and gave them the whole day to deal with my problem. In the meantime, I was checking here as well and all those bad reviews really freaked me out. Come Wednesday afternoon, I called them again to check, repeating the same thing again, hold on the line for another 20 minutes and this time, Airfare.com said that they will inform me within two days. I asked, "What took it so long?" He said that they cannot reach my airline, and I told them I reached them easily, how come they couldn't? However, all he was saying is we can't reach them and we will reach you again within two days.

Later that night, I called my airline (V Australia) again and the nice lady told me that they can just call this number and find their airline agent and it is impossible that they can't reach the airline. I got so mad and called Airfare again and told them there was no way that they cannot reach my airline. Then they finally did something, but this time, they asked me to send front and back of my mum's credit card, her bank statement and her ID. I asked why and didn't we have already signed the contract. All he said is, "This is really important to us, we need to have this checked by our security". (Okay, at least they are doing something.)

What else can I do? I called my mum in New Zealand and asked her to fax all the documents and then I called back. (Every time that I call, I have to explain everything all over again and I don't think their extension number is even working.) And they said we didn't get the fax and asked me to sent am email. Okay, I called my mum again and let her sent email and keep calling airfare.com, and this time they said, "We didn't get your email, please just send it again." I asked him to check the fax again because my mum also sent another fax.

After a while, I don't know if he has really checked or not, he said he got none and keep telling me to resend the email. I tried to confirm with him the fax number and he even didn't let me finish and said, "Just resend the email!" I really got mad and said I would rather send it through fax because it is easier for me. (My mum is unfamiliar with resizing files and it took really long to upload files.) And then I don't know what happened. He just said, "Okay, I got your file." What! Was he just playing with me or was airfare.com just too lazy to turn on their fax machine or what! Seriously ridiculous! Then finally, after being on hold for another 30 minutes, I got to speak with their managers and he said my ticket from LA to Sydney has been re-booked, but not Sydney to Auckland and asked me to call another manager or whatever on Thursday working hours. Okay, finally half way through with them. On Thursday morning, I called in and dial the person's extension number several times and no one picked up the phone. I totally realized the extension number is just useless. Never believe a word that Airfare said to you.

So I just called in the normal way and try to find the person, by the way, 30 minutes holding again. He said he will call me back within an hour. Of course, waiting for more than hour, someone called back and said that my booking has been canceled because I used an international credit card and I didn't have them checked by those required information earlier. (No one has ever told me I need to send all those documents apart from the authorization contract.) And he told me that the credit has been paid back.

So if I want to rebook, I have to sign a new authorization form and pay the fare which has been increased $400 from original. He said he will send all the detail to my email. An hour later, I went home to check my email. There's nothing he has sent me, so I have to call again and finally I got that document. The final thing is I asked my mum to check her bank statement to see if the money has really been paid back, and it is there. I'm all done with airfare.com and I booked everything again at **.

I know I may take some responsibilities for this issue as I should have called my airline earlier and I should really check my bank statement carefully. Still, they could have just sent me an email that told me that they need more stuff or they just could have simply told me that my booking has already been canceled the first day I called in to report this issue. I really have no idea what they are thinking exactly! Hope no one else will experience what I have been through.

I booked my return air travel through airfare.com from EWR to DEL and back. I have to travel from EWR on Dec 16, 2010. For my travel from EWR to DEL, they charged me in M class but booked me in H Class. Continental has refused to fly me because of this discrepancy in class. I keep calling Airfare and they refuse to fix this discrepancy. It is very urgent for me to travel to India for personal and business reasons and to honor my next travel which I have booked from India (worth $4000). I am sincerely hoping that you will help me resolve this before December 16, 2010, or else I will incur heavy loss and huge mental suffering for which Airfare.com is completely responsible. I have my vacations planned in India that include air tickets of $4000 plus hotel advances. I will lose that. I have booked an appointment for US visa stamping in Delhi. I will be penalized by US Embassy if I do not make that appointment and I may be rejected visa because of Airfare.com's lack of integrity in solving my problem.

I had booked a round trip ticket from SFO to Mumbai, India. The dates were 21st Dec, 2010 to 14th Jan, 2011. Due to some parameters, I had to change my itinerary slightly. As per Airfare site, I found another itinerary which was costing 150 bucks more and their change fee is $350 so I agreed to pay extra $500. But the guy was asking me to pay $700 more. I tried to ask him to explain me on what basis he is asking me this amount. His English was not good and he was not ready to give phone to his manager.

He kept on putting me on hold and the total call continued probably more than 2 hours. This was really a pain for me. I tried to be calm and nice to him but he was very rude. He almost told me, "If you want to loose your money don't do anything and book another ticket." I had no other choice than accepting to pay 700. He trapped me. Right now, there is a pending change on my card and the guy has still not sent me new ticket. I really feel like complaining about this company. Its a mere way of minting money from customers. At least be true to your own words and take the exact money. Their service is just pathetic and I don't feel sorry for my words here.

I ordered a round-trip ticket from San Francisco, USA (SFO) to Tallinn, Estonia (TLL) on 8/2/10. The departure was for 8/9/10 and the return flight was for 8/29/10.

After reviewing the confirmation email, I discovered that the date of return had changed to 9/29/10 instead of 8/29/10. I tried to reach Airfare customer service many times by phone and email prior to my departure. The customer service hours did not allow the issue to be resolved before my departure, I was told that this could be resolved once I arrive at my destination prior to my return.

On August 31 I spoke to one of Airfare representatives and was trying to solve the serious issue I had with my flight scheduled and confirmed by Airfare company for Sunday, August 29 .

I arrived to the airport on August 29 at 16:40 prior to my scheduled flight for 18:10 and gave them a printed copy of your booking reservation. The airport representative couldn't find your reservation and stated that they only have one reservation made for September 29. I had no choice and bought the new ticket at 5:47 p.m. well before my scheduled flight for 6:10 p.m. The error made by Airfare customer service cost me 16256 EEK (1038.95 EUR).

I bought tickets through this company. I received confirmation. Then they cancelled (after confirmation) and stated that the price was much higher than what I booked and they wanted more money. I think rabid raccoons may have more customer service skills than the men I spoke with at this company. A complete and total failure from start to finish and I truly am finished with them and would highly suggest looking for another company to deal with, even if it costs more money. Customers expect stability and integrity from businesses they deal with, especially when it involves travel - this company cannot and will not provide you with this service, from my experience.

Airfare.com offers cheap tickets, but all are part of a scam. On the date of your flight they would cancel one or all the flights and you'll end up inside the airport without a ticket. Then, they would recharge your Credit Card for the full amount, stating that you canceled the ticket and they need their cancellation fees. (Do not sign a Cancellation Form like they ask, because then they are justified that you approved the cancellation). Banks can't do anything about it because they say "it's between you and the agency". Contacting the customer service at airfare.com does no good, because they are the ones that sold you the tickets, and they would not help you, not to mention that they are the rudest ** I've ever dealt with. So, pretty much you end up losing the money. What a smart way of scamming people and they get away with it!

Help! Let's put an end to this scam. Any good idea would be greatly appreciated. I've already pretty much gave up on the money ($1007.20); all I want now is for others not to fall victims of this scam. I filed a formal complaint with the Federal Trade Commission and I'm awaiting for their response. If you want to help please contact me.

I tried to buy a ticket for my friend using my credit card from airfare.com because it's much cheaper than other websites. I should have checked Google before I purchased. However, I didn't. Then I got a lot of trouble. First, it asked you to authorize to use the credit card with lots of documents, including passport, driver's license, credit card and other documents.

This is an email after you confirm. So basically it is a trap before you can find out. Second, it told you even you didn't authorize it, your card is still charged, because you have confirmed. But when you confirm, you know nothing about it. Third, when I called Delta Airline to cancel the reservation, I called them every day about canceling it. After I canceled it, it would re-book again without any authorization. However, each time after rebook and after your call, the ticket is voided. But the next day it would rebook again and void again. Delta cannot do anything about it.

Fourth, my credit card company cannot help me because the money was charged by Delta Airline, but Delta Airline says they only see a ticket and they cannot do anything. So nobody can do anything and you will lose the whole airfare with nothing.

Finally, I tried to call airfare.com. Generally, there is only one person as the representative of airfare.com. Every time, he used different names and tries to use different accents to fool people. But you can easily tell he is the same person. After you told him he was the same person, his attitude became very bad and shouted at you like you did something wrong. It's very ridiculous! I don't know why this spam website can still be there and can be the agent of so many airline companies. Someone shut down this business please! I still don't know if I can dispute this or not, but I'm trying to.

This company is a scam. I don't want anyone to go through what I went through. I bought 4 tickets from airfare.com about 3 months ago. Because we were going out of the country and it was a fairly large trip, I called airfare.com to confirm the tickets. They told me that I needed to call each individual airline to confirm my tickets.

I started to get worried when I called the airlines, and they told me that I was not confirmed on the flight. That is when I decided I needed to speak to the manger of airfare.com. When I spoke with Mr. A., he told me that there was nothing they could do to help me, and that if I wanted any help whatsoever, I had to speak with the airline. I told him that this didn't make sense since I bought the tickets from airfare.com, but he went on to say that it was all in the Terms and Agreements.

Then a few days later a family emergency arose. I called them to let them know that I would have to cancel my trip. When I called aifare.com, a man named Mike told me that there should be no problems because there was a week before the flight, and that I would be able to get a full refund if I filled out a "change form". When I did everything he told me to, a woman named Deseree told me that they do not give refunds, and that there is no exceptions. I explained to her that I had a family emergency, but she did nothing to help me.

How heartless can this company be? Airfare.com is a very unprofessional company and I am extremely surprised that they are still in business. I just want other consumers to know they should stay away from airfare.com, and to not make the same mistake that I made. I did not only lost $6,000, but I was also treated like garbage. They have no manners when dealing with people, and they are always frustrated and blame everything on you. For example they say, "You are the one that bought these tickets, so it is your fault". I lost $6,000, and was troubled by all the consequences. I am afraid to fly with anyone now.

Airfare.com is a scam! Like the others, they asked for a printout of my credit card and ID. That is a load of crap. Then the airline changed my ticket b/c of a mistake with the time zones, this screwed up my other flights. When I called airfare.com to help with rerouting my flights, they refused unless I paid them more money. I told them absolutely not, it was not my fault and that they are the booking agent, they need to take care of it. They again refused and told me to call the airline who told me to call airfare.com. I told them that I was onto their scam. At that point, there was a big pause on the other end of the phone. Now, I am stuck with a flight from Lanzarote to Barcelona, but no flight home to NY. Unreal. I find it funny that their address is in Maryland, but the telephone number is Virginia.

I spoke several times to Airfare.com to change the date on my brother's airline ticket because he is overseas. At first they told me I needed to fill out their form and pay $350. They needed the credit card info on the form. I did not think this was a legitimate form. After speaking to them several times it was apparent that the people I was speaking to on different occasions was indeed the same person switching accents and switching names. This was highly irritating and unprofessional, so I told my brother to leave his flight date as it was to avoid any problems. Then two days ago I received a phone call from "Rex" stating that I could change the ticket one day prior to the date my brother wanted for $675! Does this business sound legitimate to you? I will never deal with the fake organization again.

I purchased a flight to England with Airfare.com thinking that I would save some money with a flight comparison site; however, the exact opposite happened. I purchased the tickets, but the travel agent for the site required photocopies of my debit card, the number of my bank, previous addresses and a signed notification that charges could be made on my card in "installments" over an undefined period of time. Fearing that they would use this information and the permission to charge in installments, I refused to sign the forms and give the information and they still charged my card for over $1,000 for a round-flight trip. They charged me and withheld my tickets because I refused to give them control over my bank account.

This is a fraudulent "company" and I feel this is an act of extortion. The "customer service" consists of one man with very poor English who puts me on hold multiple times and dropped my calls while pretending to forward me to a manager. I wish I had seen these complaints earlier. I am now in the process of closing the card associated with my purchase in fear more charges will occur. I lost more than $1,000 and was not issued tickets that were purchased due to my unwillingness to issue very personal information for reasons they claimed would "prevent me from falling victim to identity theft," as if these measures were for my protection.

After emailing us to contact them because they needed more information, Airfare.com bullied us into paying more for our tickets because they had been canceled because they didn't get our paperwork. I realized the scam prior to completing the transaction and refused authorization, so they charged a card I was not authorized to purchase against anyway.

When caught, they continued to charge the account and cause issues with our card. We thought the matter was resolved until we were on our trip. That's when they convinced Chase to reopen our account and leave us stranded in Italy with a negative balance just to show us.

Booking Buddy emailed me 3/17/10 with cheap round trip fare from New Orleans to Las Vegas. I tried to book a flight through Airfare.com with Continental Airlines. Their original form to charge to a credit card asked for all the normal information. I was a little concerned when the form asked for 800 number on back of Credit Card. I filled in the information and sent it in to book 2 RT tickets and travel insurance.

I got an email request form from them requesting a copy (front and back) of my Credit Card and ID card! This immediately alerted me that something was wrong. I immediately called them at 10:26 am central time. A foreign man answered and I could not understand his name. We had a very bad connection (sounded like he was on a computer telephone call with echoes). He called me back and I asked him where he was located. He claimed Bethesda, MD (I had my doubts).

I explained to him I refused to fax him the requested information because: (1)it was my elderly Mother's card information and she was 200 miles away from me and (2) I had used credit cards over the internet and telephone and the information I had filled out on the original form was more than sufficient for a legitimate company to charge on it.

The man tried to explain they needed copies of the card and ID to be sure it was a legitimate card. I told him I did not believe him and refused to send the information. He told me he'd try to charge less than $2 to the account to verify if it was a good account and I could call the bank and verify the amount then he'd email me and I could only reply to him through that email, then he would waive the request for copy of credit card and ID. I told him okay but it I didn't reply - do not charge the account.

We hung up, I had my Mother call the bank and no charge appeared, so I contacted Continental Airlines to ask if the fare was purchased by this company that I suspected to be fraudulent and they told me no. I called the bank myself and told them I had checked online and found numerous complaints about Airfare.com being a scam, Fraud, ID Thief, and under various investigations. I asked Chase to check the account and they found -0- charges. I told them I was going to book the flights myself through Continental and to allow those charges. I booked with Continental. I continued researching this company's complaints and became very concerned.

I replied to Airfare.com 's emails and cancelled the transaction. Immediately after I emailed them to cancel the transaction because I had not completed their requests to complete the transactions, I called the bank back and Airfare.com had put in the airfare charge of $341.60 (pending) and the amount around $18 (pending) for trip insurance. I asked them to block this and they said since the charges are not yet posted and only pending then I can't stop the bank charges until they go through (then I can dispute the charges).

I called the bank the next day, 3/18/10, to see if the charges were still pending, they were. Bank contacted Visa and was told that even if we closed that account and got another card and number that Airfare.com could still charge us for the canceled airfare and insurance since it is considered a "point of sale transaction". This is not a very fair answer - no good deed goes unpunished. The bank informed Visa this company is under a lot of complaints (Visa did not care). Bank said all we can do is wait until the charges are posted then we can dispute the charges. The paperwork I printed from Airfare.com's emails to me have the names and numbers of Airfare.com, Wholesale Travel Center and Amadeus Check My Trip. I believe these people need to be charged, jailed and pay restitution.

Beware of the bait and switch from airfare.com. Booked a trip to Russia via sidestep.com yesterday and got rerouted to the airfare.com. After finished booking, found out the schedule was not what I wanted. "Fortunately," I didn't provide the complete info and airfare.com wanted me to call them back right away of which I did. However, during the conversation, the rep told me the ticket had been booked and credit card charged even without the complete info, disregarding my protest that I had not authorized the payment yet and the schedule was not what I wanted. They then agreed to change the schedule for an additional $103. I didn't want to pay any more as it wasn't my fault that the system came up with a wrong schedule. Today, I found out that I was charged twice on the credit card. I'm in the process of fighting the charge now.

I booked a flight for one date and when I looked back a few days later the date of the flight had changed by a week. Somehow they changed my flight to a different date and when I called to get it for the correct date, they told me it would be a $350 charge. They blamed all of it on me and told me they could do nothing to help. When I asked to talk to a manager, they told me I could talk to a thousand people and none of them would help. Only after asking multiple times was I transferred and the manager was just as rude. I then called the airlines directly and they apologized and helped me change it, but I still had to pay $265 more than I was supposed to. Do not use them. They are rude and not helpful and add multiple charges in addition to what they tell you they are going to charge you.

I booked a ticket for a friend to fly JFK/NY to Milan on Wednesday, Feb. 10, 2010 through airfare.com. They sent me a blank for that, I was to sign and return along with a copy of my ID and a copy of the front and back of my credit card. This was, they said, for my protection to prevent fraud on my account! I told them my credit card company watched for that, so I called the credit card company and they said they could see the charge for $611.33 had been submitted. Then I called Alitalia to see if the ticket had been confirmed and got a seat assignment.

We went to NY on Mon. Feb. 8 and I started receiving emails from airfare.com that were almost threatening in nature telling me that the authorization I did not sign had no relevance to my owning the ticket. When our friend got to the airport Wednesday evening, he was told that his ticket had been cancelled. I tried to call airfare.com but there was no answer. The ticket agents were very sympathetic and kept calling me to see if I had gotten it corrected. I had confirmation codes etc. but they could not help me.

Finally, I called American Express Platinum Concierge Services 45 minutes before the plane was to leave. That wonderful service arranged a new ticket for our friend to proceed but I had to pay $2097.00! When I returned home, I called airfare.com and was treated very rudely. When I asked who had cancelled the ticket, I was told the airline cancelled the flight. When I assured him I knew better he blamed me for not returning the authorization form--blank, am I crazy? I tried to read him the email I received 2 days before the flight and he simply said he would not argue with me and hung up. I have reported this company, which I believe could be a scam for identity theft. They told me they had been in business 2 months. I noticed also a name of WTC on their email and they also gave me a name of USA Washington when I asked for their address when I booked. The difference in tickets cost me $1,485.67.

Everything I am reading here is familiar, way too familiar. I booked an international flight to NZ in November of 2009. I received confirmation email and reservation number, everything was kosher. I found out 3 days before the trip that airfare.com had not paid one of the carriers for my flight and my seat for those legs were cancelled. I had o pay $900 to the carrier to ensure I would make my connections and airfare.com was extremely rude and refused to help. I was put on hold and told to call back countless times, given false misleading and incorrect information. I was not told of fees and "total non-refundability of anything" as they claim on their website.

For all the people out there who have been scammed by Airfare.com, you need to complain to the FTC, and hopefully they will be able to do something so other people don't get scammed in the future: **.

On 10/12 I have bought this ticket on their website and nowhere did they have any mentioning about the extra $40 that they were going to charge to my credit card. I didn't realize this was the case until I got the confirmation page that showed the final amount charged to my credit card being $1105.79 ($40 more than the agreed amount). I have saved all the pages I went through up until the confirmation page and nowhere do they mention the additional charge of $40. Shortly after they sent me some documents to sign to authorize the payment. Given that this practice is extremely unusual and afraid that something weird was going on, I never signed anything.

I have called them on 10/13 to discuss this issue and they tried to blame it on me being dishonest for saving the reservation pages. They then said that unless they get the full amount they will cancel my ticket. After they charged the $1105.79 to my credit card, I was afraid something is sketchy and I canceled my credit card. I have the credit card statement that shows that they have charged the full amount to my credit card, and that they never refunded. On 12/15, two days before my flight I got an email from airfare.com confirming my flight.

I also checked on checkmytrip.com (a website they provided), confirmation number My flight information showed up as confirmed. On 12/17, my departure date, I showed up to the Delta ticket counter only to find out that my ticket had been canceled by the travel agent on 10/13. I then tried to call the travel agency and they told me that even though they took the full amount out of my account, they canceled my flight because I did not return the signed authorization documents. I do not want my signature on any piece of paper that has anything to do with these crooks, as I fear they might use it for their dubious activities. Please shut this business down!

I bought a ticket to fly home for Christmas using a UK credit card. I got an email telling me my tickets were booked and 5 minutes later I get another email telling me i have been charged an additional $40 because of the "out of country" credit card. I then get an another email telling me I need to call and confirm with them the details of the card and give the home address. After doing that I get yet another email telling me I need to fax over a 3 page credit card report giving them every detail possible as well as a photo ID and a copy of the front and back of the card. After calling up the credit card in Scotland to confirm payment had been taken out I faxed off all the details to airfare.

Again, another email comes through telling me they received all my details and now they needed me to call up my credit card company AGAIN because they added an additional fee between $1-$2 and i needed to tell them the exact amount. I replied telling them that the credit card converts to GBP (UK currency) and depending on the rate at the time it will be a different amount than what they added so no matter what I tell them the price would be different. We argued back and forth, they called several times and finally i told them i would call my credit card company for the THIRD and LAST time!

My credit card company said that there was no additional charge and i forwarded the message onto Airfare.com They then email asking me for a copy of my bank statement with the address on it... HECK NO!!!! After explaining Identity fraud to them and that I would never send it or deal with their company ever again they haven't been back in touch. Thankfully I did however get all of my details squared away with United Airways and confirmed my seats etc so I should be flying home within the next couple of weeks. But NEVER again will i EVER book with Airfare.com I didnt pay an additional $40 for hassle!

I purchased two international tickets and got an email from airfare.com that the tickets are issued. However, when we went to the airport, the airline told us that airfare.com have voided the tickets that we paid for. After several attempts to try to get in touch with airfare.com, I talked with the supervisor, and he said that the tickets are nonrefundable for any reason and if i wanted to make any changes I'll have to pay $350 per ticket. I said how can you say nonrefundable when you never issued us any tickets. But they didn't want to understand. Then, I did a search about this company and it was full of complaints of fraud from customers. Be careful with airfare.com. They are a fraud company.

seriously i don't know how they are allowed to operate!!!

I booked a ticket to Japan via airfare.com. Everything looked kosher until I got my itinerary, which had my layover on the route home stopped at SF Intl for 7 hrs. I live in Los Angeles, a mere 45 minute flight from San Fran. I immediately called airfare.com to get this corrected. The rep I spoke to spoke what seemed to be limited English and after having repeated the situation to him 3 times, I asked to speak to his manager.

Manager was friendly enough despite asking I call back in the morning as they would try to get me booked on the correct flight. I didnt get the whole morning bit but I complied. The guy who answered the phone this morning was so incredibly rude. He not only spoke down to me, he then talked over me and continued through with yelling at me, all of which he got back. He insisted that historically I had booked the incorrect flight - yeah right, like I wanted the 7 hr layover while waiting for a flight that would take me home in 45 minutes, especially when the price was identical for the 1hr versus 7 hr layover. He continued yelling at me and slightly calmed down as I told him he had the worst customer service ever and that I would make sure that none of my friends would use their site, and that I would rate the company online.

I wish it had dawned on me for customer ratings/complaints beforehand but if you're reading this...the minimal savings isn't worth the aggravation this caused!

I have to add though that I did receive a call from another repapprox. 3 hrs after the fact to let me know they could accomodate my initial fare for an added $89. When I said no, he then offered a suggestion which I will be taking and that's dealing with the airline directly to get this rectified. He also repeatedly apologized for his coworker's attitude. Like I told him, it's a shame the company didnt have more rep like him, and that I won't be using them again, especially after all the complaints seen online.

They only put a ghost entry in the system. Never got a real ticket from them. They were very rude on phone especially Andy at ext 214. Never got a ticket or refund from them. Had to go through credit card dispute process to get the money back from these cheats. BEWARE !! BEWARE !! . Dont buy at any cost from these cheats. You will regret your decision for sure.

First time using this site and never posted any negative feed back about anything but just wanted to warn others that it is not worth booking with them as I spend hours dealing with this so far and might end up paying more for the tickets than going directly through KLM.

I orgininally booked the ticket in 2008- I paid an extra amount for a refundable ticket. In October 2008 I needed to change my return flight. The person I spoke with, Sam, stated it was possible, I just needed to fax over a form requesting the change. I did so as instructed. Now, in August 2009 I attempted to rebook the ticket a second time. I was boked on a flight that later 'disappeared' and then I was told the flight was never confirmed and they could not book that flight without paying additional fees which were almost twice what the original ticket had cost. This all happened after SEVERAL phone calls, in which- every time- the staff at airfare.com was rude and usually hung up on me. They now say they will refund the ticket amount (to the credit card used) for the remainder of the value of the unused ticket, but I have yet to see this refund amount reflected on the credit card that was used to purchase the ticket. The staff at airfare.com stated the refund would be shown on the credit card within 7 to 14 business days, it has been more than 21 - and counting. *Let me also add- my boyfriend allowed me to use his credit card for this transaction- I don't need to explain the stress this adds to a relationship.

They called me twice to request my personal information yesterday. In the first call, the staff transfered me to a so-called "bank agent" who claimed that he's going to get me verification from bank and then asked me some personal and card information. I gave them something including the last 4 digit of SSN but I refused to give them current address eventually because the staff who dialed me was listening to my talk with the "bank agent". I know he was listening because I can obviously hear his rapid breathing from the beginning to the end of this phone call.

I asked the staff why I still need to get a verification from bank after my bank account has been charged. He can't answer me what kind of verification they want. He just said it's different thing. I felt very strange and then called them back to cancel my ticket. They said the cancellation is totally non-refundable because refund agreement is not in their policy, although it was one day after my reservation.

They have charged my money but they never issued me a ticket. Moreover, they are not even sure if they could get me the ticket succesfully. The confirmation number that they gave me is the confirmation number of airfare.com BUT NOT the confirmation number of the airline company. So it is impossible to check flight reservation on the website of airline company.

One word: CROOKS. I bought tickets to India via airfare.com. Since we had our 6 month old daughter travelling with me, I booked the tickets, way in advance. Everything seemed fine until AirIndia cancelled the flight and waitlisted me and my family on another flight almost a day before my original schedule. I called the airlines who agreed to give me a full refund and asked me to contact the travel agent. The customer service of airfare.com turned out to be absolutely rude and they hung up a few times, even yelled ..you got a good deal, what are you complaining about ? before hanging up on me.

After about 25 calls, I was able to reach Rex who charged my credit Card $200 as cancellation fees for a guaranteed Full refund for flight tickets, which were cancelled by the airlines. Knowing that is the only way to atleast get back some money, I agreed. The full refund was MINUS the agent fees !! Airfare.com had charged me for booking the flight and then for cancelling the tickets for a flight, that airlines had cancelled. It was an absolute nightmare which costed me $ 375 for NOTHING. I would ask anybody and everybodyOne word: CROOKS.

Finally, someone at Delta told me that the itinerary and e tickets didn't match. I finally got it straightened out about 12 hours before our trip. It was totally nerve wracking. We never flew due to another issue. But I still wonder if the problem was really fixed. I wasted so much time on the phone. They were totally incompetent. DO NOT USE THEM. Stick to the majors.

Airfare (aka Wholesale Travel Center) is a company with clear signs of being a fraudulent outfit. When I had booked a flight through them, Airfare tried to claim that because I was using a card from another country to pay for a flight originating in the USA, they needed me to provide verification and so they asked me to complete a form, sign it and also photocopy both sides of my card and fax everything off to them. I was suspicious of this request and after they claimed that they had called my bank and my bank could not verify my card, I told them I would call them back.

I then called my bank who informed me that the bank does not give our any of my information by telephone and that it is not normal for a company to request photocopies of the back and front of a card and that I should treat such requests as fraudulent and not to go any further with this company. Airfare also sent me, without my asking, a link to their site that has the Verified by Visa form for completing, which looks genuine, BUT the form is on THEIR SITE. However, you cannot know who is getting this information once you enter it on a website and I chose not to enter any information after speaking with my bank. I suggest you run a mile when you see the name Airfare.com or Wholesale Travel Center. They are based in Bethesda, MD.

As my bank has challenged the payment and will not allow it to go through my account, there should be no damage to me.

I was booking a flight from LAX to IST, routing through CDG. Upon paying for the flight I was emailed my itinerary, but it had the flight originating from CDG instead of LAX. I tried to call to see what the problem was and the line went dead while I was on hold and someone answered once but it was so scratchy that they eventually hung up on me. We decided to stop payment on the credit card since we couldn't get ahold of anyone and didn't want to pay for a flight from Paris when we live in California.

Two weeks later they called to say that they need us to fill out a form saying that we canceled the flight and that we should be charged a cancellation fee. I told the man that we didn't want to pay a cancellation fee on a flight that was incorrect and he responded saying I wasn't the one sitting at the computer who put in the wrong information and then hung up on me.

That same day they charged us the full amount again ($1740) and put a note passenger traveled this day or something to the effect that the travel had been completed. We were notified by the bank that they had recharged the account and eventually decided that we should just cancel the card. What a nightmare!

Canceled credit card.

i had a similar experience. why do they want me to send my personal documents, no other travel agent i know of needs this. what makes them so special? is it that thay are really Identity thieves? it's very suspect. the customer service is the rudest and worst i have ever encountered. give airfare.com a wide birth. they are unprofessional boardering on criminal.

i have no idea whether i actually have a booking, they withdraw 945 pounds off my credit card within 10 minutes

October 31 2008, I was purchasing tickets through Airfare today, when I got notice that my credit card could not be processed. Through email I was asked to FAX my card info, card photo-copies and drivers licenses. I called to find out if this was a legitimate business, staff person said to cross out parts that I did not want to be seen and FAX to process my card. I called again to say that I will not do this as it was too much information to be given out and in to cancel the reservations.

This time the staff person got upset with me when I stated that I wanted cancel the tickets. I hung-up. He immediately called back wanting to know why I hung-up. I told him I was cancelling the tickets, and he stated that he would get the sheriff to collect the money. well done customer service, I hung-up again. I then called my bank and they put a conference call together to yet another Airfare staff person who repeatedly recited their policy. Several times he stated that I needed to fill out a form that would not be processed until Monday. He repeatedly stated that when I pushed continue it was saying I agreed with the terms of the purchase.

I feel once I got the Airfare Has Sent You Authorization form to Sign email and did not send it back in after Airfare requested it, I therefore did not authorize the use of my card. Airfare is trying to have it both ways- either my card was invalid or not, it seems it was not until I did not want to FAX my personnel information and cancel the transaction. I find it difficult to understand why my card was not ok to be approved, could not be approved without my authorization after it was requested, and now can not be canceled, all within a couple of hours time. Lessons learned, never use debit card on-line, and never use Airfare.

$525

I booked a flight with them to and from Europe. They kept changing the flights around and sending me emails. The latest email said there was a change and when I looked it up the return flight had DISAPPEARED.

When I called the airline they said Airfare.com had screwed up and not paid for the ticket properly and thus the reservation was cancelled. I have been unable to reach them by phone despite their 24/7 guarantee. I get to the front of the line and then I get a busy signal. Do not use this company. I don't know if I will ever be able to straighten this out as they are unreachable.

If they never fix this the loss will be about $935.

Tried to book a hotel, they've charged my card 3 times the same value within a few minutes, but gave me no reservation. Phone support is null - they do not take phone for a long time, if they do, then after telling'em a story, I get cant help you now, please call tomorrow and hang up. It looks like the only way is to call my bank and try to cancel charges. Never use Airfare.com - they are cheaters.

$1000

Airfare.com charged me for the hotel reservation which they have never did. Right after they charged me somewhere between $600 and $700 (they didn't even sent me a receipt of the transaction). So.... There is no protection from the bank other than dispute AFTER transaction posted. My transaction is not posted yet (it can be posted onto my account anytime airfare.com wants).

Chnging the card, or closing and opening a checking account is not helping either (HSBC). I did call MasterCard but they couldn't do anything. I just filed a complaint with FTC (Federal Trade Commission). You can do the same if you want. If more complains received, there is more chances they will be reviewed so call FTC and file a complain you too.

$650+

I tried to make a hotel reservation in the US via airfare.com. They refused to deal with it because I made this via a European creditcard. I live in the Netherlands so I don't have another. However withn 5 minutes they blocked over $ 1250 on my creditcard. I phoned them about this situation and they assured me within 24 hours they would solve this problem. I confirmed by e-mail. Now it is over 4 days ago and the amount is still blocked on my cc. account so I am limited in booking other tripcosts.

I am very limited in making other bookings because my limit is far used up. I think it is very strange they can block amounts on my card without doiing business with me.

Booked a ticket to Germany with them. A month later i decided to check on line to see if all was OK. All I found was half a ticket to NYC posted. When I called they told me to call back. What I did find out was the flight from NYC to Germany was canceled and they never even told me. I would have been stranded. The worst customer service possible and what a headache.

We were up all night trying to find a new ticket. It was the sheer stress of the whole matter.

My bag was stolen in Prague with my paper airline tickets I had received from airfare.com in it. When I attempted to contact their customer service line (which is stated as being a 24 hour service 7 days a week) I remained on hold for an hour (the whole time I was first in line to speak to an operator according to the recording) and finally hung up because the phone call was far to expensive to continue. After speaking with the representative of Czech Air I was informed that I needed Airfare.com to simply confirm with the airline that I had purchased the tickets.

I had to get a friend of mine back here in the US to deal with airfare.com and she mentioned it was the worst experience she has ever had in terms of customer service. They were very rude and would not call the airline on my behalf stating that it was out of their hands that my bag was stolen and my tickets were lost. When my friend urged the simplicity and importance of this single phone call she was told it was my fault the tickets were lost and it was not their responsibility. Because they would not make a single call for me I had to miss the flight and stay two extra nights in Prague.

Czech Air representatives tried to contact Airfare.com and recieved no response for the simple authorization request. I had nothing but my confirmation number from airfare.com to use and Czech Air went out of their way and accepted this so I could return home. I was stranded by myself in a foreign country and was abandoned by airfare.com which is a very lonely and helpless feeling. After reading so many horror stories about this company I have no idea how they are still in business and have not been sued for everything.

75 USD fee to change my ticket 150 USD living expenses to stay in Prague the extra two days and nights.

i purchased a ticket through them and they were very unhelpful. i purchased a ticket to johannesburg but because United airlines cancelled an airline (air canada), there was a long line and delayed my check in time. When i called airfare.com, they gave me the run around. i called more than 20 times and spent the whole day on the phone.

When i asked for a sup, the put me through the IVR,t hen i called again and when i asked the gentleman his name, he put me through the automated system again. I ve had the worst experience with these people and i hope no-one buys tickets from them again.

they threatned that i'll lose my $2000. I m filing a dispute with the BBB and my bank.

I needed to change a ticket I bought through airfare.com to China. I tried calling them and after many attempts I finally got through. The person on the other line told me that I should fax a request for change to their changing department and they will reply within a couple of hours. This was pretty urgent because the flight was less than two weeks in the future. They did not get back to me for 5 whole days (3 business days) during which I tried calling their 24 hours /365 days customer service but to no avail. No one would pick up even though you were given the impression that you are queued and will soon be answered.

On the 4th day I decided to contact Visa and and involve them in the situation. They were receptive and even tried to contact the merchant themselves, but with no success. They agreed to start a dispute. The next day, someone from Airfare.com contacted me and very rudely informed me that tickets cannot be changed nor rerouted and she e-mailed me some cooked up regulations to that effect. I was furious at their attempt to deceive me and informed the person that, fortunately, I kept the ORIGINAL Terms & Conditions and no such conditions are present there. After much back and forth she was finally convinced that I will not be fooled and agreed to try and contact the air company (Continental) to see if the tickets are refundable.

After about half an hour she contacted me back saying that the airline has agreed to refund me but I will be charged a penalty of 450$ (the ticket was for 1454$). Since I didn't want to deal with this any longer I agreed to that and asked her to e-mail me the agreement after which I faxed my consent to them. For good measure, I called up Continental and inquired about this charge. They assured me that there is absolutely no way Airfare.com has contacted them because those are bulk tickets. The airline company sell those tickets to the merchant and has no authority over them henceforth. They (Continental) couldn't possibly issue a refund or deal with the ticket even if they wanted to.

I bring this story simply as another example of dishonesty on the part of the merchant. I am content with paying the penalty simply because I have no desire nor time to deal with this issue any longer. I kept Visa informed and involved at all times. I haven't received the refund yet, but that may take a while. In any case Visa is aware of the situation and I hope this will help in case any further issues arise regarding the refund. Overall, dealing with Airfare.com was a horrible experience. They would give me extensions to call to where no one would pick up. They were rude and unhelpful. They did not contact me until I threaten them with Visa. Just horrible costumer service in great contrast to what they promise on their website.

I had to pay 450$ for the penalty even though on their Terms & Conditions the changing fee is only 350$. But more importantly, it caused me a considerable stress and anxiety. Being unable to contact the merchant with regard to an air ticket so close to the date of departure is an experience I don't wish for anyone. Having to contact Visa in order to resolve this issue was something I never imagined necessary when being the air ticket.

They messed up my ticket, issued it to the wrong name then changed it incorrectly, and forced me to fill out and fax these ridiculous forms each time after spending hours waiting to speak to people that dont speak english!!!! The customer service is horrific!!! you can wait on the phone in a que for an hour only to be disconnected when you reach position one!!!!! I had to spend hours on the phone with them to fix their mistake and they still insisted on charging my credit card $350!!

5/2/08 i bought tickets for an up coming flight to Africa with my 2 kids under 10 yrs old early this morning,the wep site never give me an option to put child or adult,which caused me to pay full adult fee for kids under 10yrs old.Immediately,i tried contacting the agency but for hours all thru the day,a person answered but hanged up on me and than at approx 6:30 pm a rep called David and rudely let me know unfortunately in order for me to adjust the price from adult to child i would have to cancel what was issued to me and pay $100 for each ticket,than go back on the web and get issued new tickets and this time be carefull because avery mess that happens will cost me.

I was in shock and am still in shock,because despite the cost of the tickets of a total of $4293.02 it occured to me i gotten my self with the wrong company. I asked to speak to manager but David said call back on monday,dsepite they advise of 24hrs service.

cost of flight fee for kids the same as an adult.The demeaning feeling i got for being stupid of making this mistake,which they web site didn't offer,hours of time and phone cost of calling all day and waiting on hold over and over and on set headacher with physicaly tried and sick to my stomach of this matter.

we bought a single ticket for $ 660.40 on 4/4/08. our checking account was charged twice on that day, the account overdrew, and we were faced with a $50 penalty from our bank for no fault of ours. next day the second charge was refunded from airfare.com. we thought it was all resolved at this point. 8 days later, on 4/11, a third charge for 660.40 now shows up on our account, and it overdraws once again, slapping on another $25 overdraw fee from our bank.

calling airfare.com is an experience of its own. everyone answers with a strange eastern europian accent, and everyone is quite rude. after talking to dozens of people after holding for hours. after faxing my bank statement a few times. we finally hear back from 'Ezy' saying she has refunded the fraudulent third charge (not a single apology so far).

we wait a day, for the money to show up in our checking account, then called again, and finally had a chance to speak to Ezy, she was extremely rude, and had such a strong accent, it was very difficult to understand what she was saying. she said the money has been refunded from their end, and it will take up to a week to show up in our account!

not only were each of the agents i spoke with so far on the phone extremely rude, none of them even apologized for their mess up, one of them even tried to blame me and my bank for creating additional phony transactions!

Airfare.com is a really shady company. In the final stage of purchase, they told me I would have to pay an additional $30 for authorization purposes because the passenger's name does not match the name on the credit card. It said I would have to fax in authorization. I had never heard of this when purchasing a ticket online, but I was worried about losing the fare so I agreed. However, at the end of the transaction, I did not know if I had in fact purchased a ticket, or if I had only made a reservation. Very stressful. To make matters worse, I discovered that I put the wrong last name for the passenger. (Unbeknown to me, my friend whose ticket I was buying for my wedding had changed her husband's last name to her middle name after her divorce.) Immediately, I tried contacting the agency. I live in Japan and every call is very expensive, but every time I was put on hold and was treated rudely by men with thick accents who seemed to take pleasure in disconnecting me. When I did speak to someone, they acted like I was stupid for being worried that I would be charged for changing the name. He told me repeatedly that I had to first send authorization and that then, and only then, I could simply call the airline--and that they would simply change the name. Of course, when I asked to speak to a manager, I was disconnected. When I contacted the airline--both in Japan and in the U.S.--they told me it's the agency who has to change the name. If the airline changes the name, they charge $350. Airfare.com's website also says that they charge $350 for changes.

I spent hours on the phone making international phone calls. Fortunately, I never sent in authorization, and so I imagine that is what saved me from having my credit card charged. I was also finally able to cancel the reservation through the airline. The incident caused me a tremendous amount of stress and headache. I was worried sick about airfare.com still charging my credit card. As a final precaution, I reported my credit card as stolen. I am fortunate that I was able to read other people's experiences with this company. I hope other people will read my experience before sending this company any credit card information. They are really untrustworthy.

I attempted, several times, to purchase a ticket to Japan from Airfare.com. I was trying to get a flight that had a shorter layover time, but every time I selected the flight that was 18 hours it would tell me that it was sorry, but due to the fluctuations in the airline business, it could not let me have that flight. FINALLY, I resolved to purchase a flight that was 20 hours in length, and lo and behold, I was able to purchase it.

I have no idea why it would perform a search, give me certain results and then literally 2 seconds later tell me that I am unable to purchase it.

They were apparently having a problem with my credit card, so I called them and was told, by a very thickly accented person, to fax in a credit card authorization form. I resolved to do this, though I thought it seemed odd and also a waste of my time to do so after I was back from vacation, as bed and breakfasts don't usually have fax machines for guests to use.

A couple days later I checked my account and I had been charged twice, even though I only purchased one ticket. I responded to their e-mail with my confirmation number on it telling them about the mistake, expecting a response in the normal 1-2 business days. When I received no such reply, I attempted to call their 1-800#, which was busy. I have never, in my entire life, encountered a busy 1-800#. They have no hold system or phone tree of any sort. I called their land line and got a busy message that said all circuits are full , please call again later.

After calling 15 times, 5 to the 1-800# and 10 times to the land line, at my own expense, I finally got someone. It was impossible to understand him and he said something to the effect of the charge will go away. When asked if it didn't, he said I had to fax them yet a different form, something about a bank statement. This part made no sense to me, why would I have to give them paperwork to fix a simple oversight? It's their fault, not mine.

I bought my flight ticket from airfare.com. The paper ticket that they sent me (which I booked online through airfare.com website) was to leave SFO on Jul 13 at 11:15 am and arrive to Munich on Jul 14 10:40 am. Then my flight from Munich to Istanbul would leave on the same day at 11:20 am. Airfare.com sent me my paper ticket with this itinerary. Later they changed my flight from Munich to Istanbul without telling me anything or having my consent. They changed it such that I would leave Munich at 7:20 pm.

They never sent me a paper ticket with this update and I'd have never known that they made this change if I haven't checked my reservation myself. With this itinerary change, I have to wait at Munich airport for more than 8 hours and arrive at my final destination Istanbul very late. This is very inconvenient.

I contacted airfare.com customer service multiple times. they continuously blamed the airlines, they kept me on hold many times and even hung up the phone on me. They promised they will fix this and help me but they never did. I even contacted the airlines (both US airways and Lufthansa) on the phone as well as at the ticket counter at the airport. But since this is a paper ticket bought through the travel agent, they could not help me but direct me to the travel agent (airfare.com).

I bought two tickets online using airfare.com. The first one was OK and I got my ticket last week by FEDEX. The second one, however, was intended to be for my sister. When I was going through the process of purchasing it online, an error occurred with the automatic feature for credit card information and it took away all my sister's personal information including her name and the mailing address. As a result, a second ticket was issued under my name for the same travel dates, times and destinations.

I called the agency right away and they first told me they will try to change the name. It was a Saturday. So, I then called them on Monday and they asked me to fax a change form to change the name. After I did that, the agent told me: We cannot change the name!! and also that the ticket is not refundable but that he will try his best to get it refunded by contacting the Airline, mainly Alitalia.

So, it has been three weeks now and each time I call them, they barely give any response back about what they are doing with my issue and when I expect to hear back from them regarding at least a prospect for a refund. Now, the ticket has been cancelled and I am still unsure whether I am getting my money back or not. I contacted the better business bureau of Washington DC who also contacted the agency. The response I got from the agency was cold and rude and really nothing new. I also contacted the visa card and they were more reassuring. This my last card to play but I still think I need to pursue this further because it looks like this agency has had many complaints in the past.

The consequence is that I paid 1450 dollars for an additional airline ticke that neither me nor my sister can use, since it is under my name along with another ticket with flights departing and coming back at the same time.

After incurring an unusually high $200 original change fee due to a date keyboard error that I discovered within 5 minutes of making my original reservations made in mid December, on Feb 4th I had a serious accident requiring extensive surgery to my leg and shoulder forcing my cancellation of our Mar 21 flight to Japan. I immediately notified Airfare.com of my situation (apparently the booked airline, United in this case, cannot issue credits for any airfare.com initiated tickets). I then provided extensive documentation requested by Airfare.com, and attempted to contact them on multiple occasions in writing.

I have received no response to my multiple requests for their promised partial (original cost less $350/ticket) credit for my cancelled tickets. Without a refund or a credit we have lost over $2000 we paid to Airfare.com for our original tickets.