Air Tran

I have flown almost exclusively Air Tran between HPN and Florida for the last 4 years at least 4 flights per year. I have never had a problem with Air Tran. I have changed flights numerous times on the day of departure and never been charged and always gotten on the earlier flights with no problem. I have never chosen seats when buying tickets and just waited till the 24-hour window opens and selected seats at no charge. I then go to the airport and volunteer to sit in the emergency exit row, and I have been assigned those seats and enjoyed the space.

Yes, there were one or two delays or even a cancellation once, but the company always sent a voucher or other reward for inconvenience. We diverted once because of a warning light and were promptly met at the diversion airport and immediately were boarded on another plane to continue my trip. Yes, there were grumblers and complainers who say this and that about the airline. You know what, folks. Calm down, be nice, and don't attack the people. Lo and behold, you will be treated accordingly. If you want first class, fly JetBlue or Delta and pay for it.

I flew to NC to set up apartment and my job so I can move my son and me all the way from Ohio. This was the first time I left my two-year old son. My flight returning to Ohio was scheduled to leave at 6:15am from RDU airport on March 18th and I was going to arrive in Akron Canton Airport at 10:32am. I boarded the plane after a successful weekend and thought everything was going well until the pilot announced after an hour of sitting on the plane that we needed to get off of the plane because the plane was not safe to fly. I already turned my rental car in before its scheduled turn in time because I booked an early flight so I could pick up my son from my grandmother's house who also was inconvenienced because of Air Tran flights.

The flight that I had to take did not leave until 8:06 pm instead of 6:15 am and did not arrive back to Ohio until 11:58 pm instead of 10:32 am. Again, I returned my rental car and my account was closed so therefore I was stuck in the airport for over 12 hours with nowhere to go when I should have been in Ohio picking up my son and carrying on with my responsibilities. I am moving to NC and from my experience on March 18th 2012, Air Tran will lose service and flying back and forth to visit family will get the service from another company. I will tell all my friends and family and anyone I come in contact with what a disservice I received. My life as well as everyone on the flight, their families and friends' jobs were all negatively affected by the horrible circumstances Air Tran flights made us experience. Drastic measures needed to take place because my life and those keeping my son was altered because of this cancelled flight. I need to know what Air Tran plans to do to make up for the disservice I experienced because of you.

My mother purchased Air Tran tickets for a family vacation to Cancun. I arrived without any problems (aside from extremely slow service at the Denver airport), but during the trip, I took a closer look at my returning flight to Denver. My flight was scheduled to leave Cancun at 3:45 pm, arrive in Atlanta at 7:30 pm and depart from Atlanta at 9 pm to arrive in Denver at 10:30 pm. Since I have to go through customs in Atlanta before departing to Denver, I thought this connection time would be too close. So, I decided to check out taking an earlier flight from Cancun, which would give me more than enough time to catch my flight to Denver.

I spoke to several Air Tran representatives over the phone who assured me that I could do standby and get on the earlier flight (a noon flight). But when I arrived at the Cancun airport at 8:30 am assuming I would have no problem flying standby, the representative told me the exact opposite. They could not switch my flight because their system is not set up to put me on non one-way stops (probably because I was already locked in to the connecting flight). How is it possible for representatives from the same airline to mix up the lines of communication? I would've preferred being told this over the phone before trekking out to the airport and waiting six hours to board my original flight. Essentially, I was told one thing by one representative and a given a totally different story by an employee from the same company. Here's the bottom line Air Tran: Get your facts straight.

Our flight out of Charlotte was running late which meant our connection in Baltimore onto Portland was going to be very close. As we arrived, our connection flight was leaving! They knew we where pulling in yet would not wait 5-10 minutes knowing it was the last flight out for the night. They got us to Boston but from there, we had to take a bus to Portland.

Customer service was not very considerate and basically told us, "It is what is waiting 10 minutes!". Seriously, I've been on several other airlines who went out of their way to assist connecting flyers and I was fine waiting. AirTran should work a lot harder to assist flyers. No more AirTran for this flyer!

I flew with AirTran on Christmas night of 2011. My first flight was alright. My second flight, after having a layover in Georgia, was a bit different. I got to my seat and saw napkins all over the floor, as well as napkins in the compartment behind the person in front of my seat, and old gum wrappers. I paid $560 to fly, yet I arrive on a dirty plane? When I got to my destination, I gave my boyfriend his Christmas present, which was an expensive Citizen watch that I purchased and was so excited to give him. To my dismay, he asked me if I was playing a trick on him, because there was no watch in the box.

The watch never left the box after I bought it and I knew that it was stolen. AirTran repeatedly told me that they could do nothing for me, and that they are not responsible. I asked them then, who is responsible? I had something wrongfully taken from me and paid $600 total to them, and they are not going to help me out? When I returned home from Florida, I found all of my make-up smashed and a candle that I purchased also smashed to pieces. The reason for this? The lady who checked my bag in Fort Meyers literally heaved my bag onto the conveyor belt with no care in the world! The candle was so broken in the jar that I cut my finger so bad trying to clean it up that I had to have the skin glued back onto my finger.

I will never fly with AirTran again. They are thieves! I tried contacting them from December 26 and was on hold for hours. I finally got in contact with someone who was so rude when she first heard my story, asking how I got her number. Hello, isn't that your job?! I wrote a 3-page complaint letter, including their mission statement, goals and values that they did not follow through on with me on December 25th and December 29th. I am sending a copy of the letter, among receipts and confirmation of my flights, to the President, Vice President, Senior Vice President, Manager of Customer Service etc. I will not stop until my voice is heard and I am compensated! I will even put in a complaint with Martha ***, the Attorney General of Massachusetts, if I have to. I will fight for everyone who has had a bad experience with AirTran. We cannot continue to let these thieves get away with their poor customer service any longer.

I have flown with Air Tran for 5 years, and have always had problems with my bags (lost/severely damaged). I have never complained because the bags were never new. I received a set of bags for Christmas, and boarded the flight on 12/28/2011 at 6:50 to Boston. Upon arrival to BOS, my bags were broken once again. This time it was the wheel (2wheel bag) and the stump to keep it upright. When I called and complained, she stated there was nothing she could do, and that it was not covered. I asked her what was, she stated "the bag would have to be ripped in half". Are you serious? These are brand new bags, that now, are unable to stand up straight, or properly roll. I am sure they inspected the bag when I checked in. Every trip that I take with AT, a bag is slowly destroyed! This is ridiculous. I am ready to pay the big amounts to make sure that my bags not only arrive, but arrive like I left them, clean and intact. Air Tran should be ashamed!

It is the worst scam I have ever seen. I bought a ticket for $430. But I had to pay an extra $12 to reserve a seat to and from my destination. That was their cheap seat price. So, can someone tell me what the $430 was for? If it only costs $12 to reserve seats, then why are you charging me $430? Then I have to pay for baggage. How long will these corporations be allowed to continually steal our money? Don't be surprised if OWS shows up on your doorstep AirTran.

I booked a ticket online through Airtran's system and it said the card wouldn't work due to the address being different on the card. However, when I checked with my bank, the full amount had been withdrawn from my account. Airtran laughed at me when I told them how upset I was that it pulled from my bank, yet I have no ticket.

Then the supervisor said sorry they can't reverse any charges because their system shows one charge, not two. I offered to send them my bank statement showing two different withdrawals from my account for the same amount, and the supervisor said she can't do anything. This is horrible and basically I have paid for two tickets and have only one to show for it! Horrible service, horrible online system, and I will never book with this airline again!

I recently made a reservation to Atlanta and was informed that not only did I need a paper ticket, but that it had to be mailed to me for a minimum price of $29.95. I have traveled recently with my boarding pass on my smartphone. No paper at all, and now I not only need a paper ticket, but have to pay $30 to get it. Another example of ripping off a consumer. My flight is two months away, but my choices for deliver are next-day or two-day mail.

First, we booked for a family of 3 people and reserved seats. When we arrived at the airport to check in, the counter person told us no seats were assigned for us. We had to wait until nearly everyone boarded the plane before being assigned our seats and then, of course, they weren't together. Next, after being a little visibly irritated, one of the ticket takers said that I was too upset to enter the plane, took my tickets and would not let me enter the plane and made me take a "timeout" like a 3-year old. Finally, another ticket taker assigned us seats and let us board. What an experience!

AirTran baggage check in was backed up. And fortunately, they were getting folks who were on the earlier flights ahead in line. However, in the crowd, an AirTran employee was asking about who was in line for what. And the employee indicated that we and others waiting for the later Atlanta flight were good where we were. The sign seemed to indicate business class A+. And priority members should be in the line we were in. The couple behind us and the lady in front of us believed the same thing. There were so many people that the signs to corral people could not be seen. When we did get to the counter, only to check our bags, the business class line attendant refused to help us.

Then the excitement started. We had been waiting longer than people in the "regular line". Ms.** asked us what we were in line for and said "you are good". We're not willing to go to the back of the "regular" line. Ms.** refused to take responsibility for her earlier incomplete communication. She turned her badge around and would not give her name. She then moved other people's bag in front of us to prevent us from being served by the one service person willing to do her job. She was confrontational and refused to take any responsibility for the miscommunication. In her attempts to block our service, she took a bag from a girl who did not want it checked. She then was finally led away from the area. We were able to get her name, because the people, whose bag she lost, asked for it from a nice service rep. Yes we made a mistake, but so did the AirTran employee. We were then treated like trash and got no apologies from anyone. First, it was the snooty refusal to serve us and then the arrogant response from Ms.**. They would receive a big fat fail for customer service.

I purchase the tickets on may 25 for june 7 of 2011 for my parents, but they were unable to fly because my dad was admited in the hospital i call in on june 5 to cancel the flight in travelocity office, they told me it is cancelled and the money will be refund to my credit card.

During our check in with Airtran this morning, we were told that there weren't two seats together. The Airtran employee went on to tell us that we could sit together in Business Class for an additional $69.00 per person! We said no.

On the way to the plane, after showing our boarding passes, another Airtran employee stopped us and told us that the overhead bins were already full and we would have to check one of our bags. They quickly grabbed my bag, tagged it and ran off. As I got on the plane, I remembered that all of my jewelry was in the bag they took. I noticed that they didn't took anyone elses' bags after us.

Once on the plane, I found an entire row of seats unoccupied, after they tried to sell us business class, based on the fact that there supposedly were no seats together. I also saw many empty overhead bins. I spent the next 2-1/2 hour flight worried sick because I was afraid that they took my bag to get to the jewelry. Remember, TSA can see what's in your suitcases when they go through the screener. I'm not normally mistrusting, but after the lies I'd been told, I had good reason to worry.

My jewelry was in the suitcase fortunately, but I will never fly Airtran again. I will tell others to use caution in their choices!

My daughter, her husband, three-year-old son, and seven-year-old daughter flew AirTran to PSC (Air Force) from Lakenheath, UK to the U.S. They landed in Atlanta, were to have an eight-hour layover and then on to SeaTac in WA State. At boarding they were informed that the flight was delayed due to weather conditions. In another hour they were informed the flight would be further delayed due to weather. At about 3 a.m. GA time, they were informed the flight would be cancelled because they had no crew for it.

They (all passengers) were offered no hotel, no compensation whatsoever. But the worst of it they were treated so rudely. The USO was closed and so they ended up sleeping on the floor. In the end they were a day late and the airline lost one of their children's car seats. I feel that the airline should at the very least compensate them for the car seat and apologize. This is no way to treat service men coming home from duty.

I bought four international round trip tickets between Atlanta, USA and Chennai, India on 3/19/2011 for my travel on 5/27/2011. I spent $6,600 for this trip, and received the paper tickets in March 2011. It seems that there is a problem with AirTran and another airline so AirTran is asking me to return the tickets on 5/9/2011(two months after issuing the ticket and two weeks before the travel date). They refused to honor the issued tickets and they are unwilling to issue acceptable alternate tickets. It would cost additional $4,000 to buy these tickets now. The scheduled flights are going to be in services; there is no mechanical problem or weather related problem. AirTran needs to behave. I am in touch with GA Governors Office Of Consumer Affairs and I plan to file a formal complaint with FAA. Be careful when buying ticket from AirTran.

I booked 3 seats on AirTrain flight from ATL to San Antonio, TX. I was advised that this is the lowest fare. One week later, AirTrain advertised the same flight 653 at a much cheaper rate. I called AirTrain and they said that they would have given me a credit had I booked with their site. I called **** to find out what was their policy. They said there is nothing they can do. I just want other consumers to know that if they book with **** and the rate goes down, you get nothing.

I purchased an all-inclusive week package to Mexico. I wanted to extend vacation for a week and was approved by Air Transat. I paid $100 per ticket(4) to change the flight billed on my Visa on Jan 3 2011. I got a message from travel agent this Monday, Feb. 7, that my flight home has been canceled and would have to pay my own way home for 4 tickets. I asked how I would be compensated and have had the run around. I was told I could have my $400 back.

Meanwhile, I had to pay $1300 to get home and thus have paid for a return ticket twice. Since the ticket was approved a month ago, we have already booked accommodations plus have friends coming down at that time to celebrate my 40th birthday. Am I wrong to think their should be some recourse or compensation as they approved the change of date and then canceled the flight over a month later?

Our son missed his flight from Atlanta to Fort Myers on 9-13-10. This was his first time on a flight so he went to Airtran customer service to ask about another flight, where to go, etc. also to ask where a complaint dept. may be for the restaurant delayed him in catching his flight. He was laughed at and advised they were not in charge of this certain restaurant and no one of Airtran management was there for him to speak to. He was not advised how to catch the next flight nor how to get the flight considering his round trip was paid for.

Simple effort to check-in/obtain a boarding pass online became an hour-long trial - beginning with a web site that dropped me repeatedly. I waited more than twenty minutes to talk to a customer service representative - paid to check my bag - then, still unable to print my boarding pass. Failure-prone service tools now require that I stand in line to get a boarding pass - after already washing an hour of my time.

The service representative explained that they had recently replaced their transaction system; many problems, including inability to process customers coming from other reservation sites. Cascading failure/lowest imaginable standard of service.

My husband and two 3-year old twins were scheduled to leave Orlando at 12:22PM on Friday, 8/27/10. We got stuck in the rental car return line and all week since the 18th of Aug. Air Tran Server was down and unable to print boarding passes. When we got to the ticket counter at 11:45, explaining what happened, they did not care. They refused to check our luggage and get us through security to our plane. They stated we missed the baggage check cutoff and we missed it by 5 minutes. The passengers were still boarding at the same time. They kicked us to standby. They were rude and offered no higher manager to check with or help. They did not care.

We then sat and waited with two 3-year old toddlers for the next flight at 2PM. No luck. We finally got standby seats on the 259. However, the connecting flight in Atlanta to New York left at 6:11. They had only two seats. My husband and daughter were forced to go on to NY while my son and I stayed behind. We attempted to get seats on the 7PM flight. They boarded my son and I and then kicked us off because the attendant read the screen wrong. At this point, my son was tired. We hated airport junk food. They offered no accommodations, not even a blanket or pillow for my son to lay on in the big chairs at each gate. Not even a wipe or extra pull-up/diaper.

Since we did not get the 7PM flight, we went to customer service to get on standby for the 9PM flight. At this point, I had broke down in tears, tired and stressed. Finally, the customer service rep admitted that Air Tran overbooked multiple flights and there were over 30 people who got kicked to standby. We later found out that our original seats that were bought and paid for were given away long before we even got to the airport. Air Tran was horrible. Their customer service is rude with the exception of the gentleman who got my son and I on the 9PM flight home to NY. Air Tran really needs to evaluate their operations. This was the worst experience after coming off a great vacation week.

My experience with Air Tran was not a good one. I have always flown this airline and was really disappointed in the service or lack thereof. The flight from Tampa to Charlotte was uneventful. The trouble started in Charlotte, N.C. The flight was delayed for 4 1/2 hours and I was only flying to Asheville which is about a 20 minute flight.

The return home flight was even worse. As I was going through security in Asheville to catch my flight to Tampa I heard my name being paged. I have a pace-maker and have to be physically searched which takes a little longer. I had confirmed my flight online and printed my boarding pass online the night before. On the ticket I was instructed to be at the gate 10 minutes before take-off. My flight was at 2:05 pm and I was going through security at 1:45 pm. The people in security assured me that I had plenty of time. As I got to the gate at 1:50pm, I was told that my plane was already on the runway and my seat had been taken.

I immediately went down to ticketing to reschedule. There weren't any more flights to Florida until the weekend. Bobby ** was extremely helpful and tried to put me on a stand-by flight to Orlando which was supposed to leave in 1 1/2 hours. 4 1/2 hours layer the flight to Orlando arrived and there were no seats available for me. While waiting in line to find out if there would be a seat, a young man came running to the gate and I asked him if he was on stand-by and he said no. He had just purchased his ticket at the front desk. I take this to mean that there must have been an available seat at the time I missed my flight and was put on stand-by. Why wasn't I given that seat?

We flew out of Boston to Atlanta and then on to Minneapolis. Our 1:24 flight was "on-time" but did get going until 1:30. "Fine, these things happen, no problem," I told myself. There then was a delay in ATL because of "water on the runway" (that nasty water) so we had to circle. Air Tran personnel told us there would be an Air Tran rep. waiting in ATL for anyone transferring, yep, one rep. for the entire flight.

Well, the gentleman was obviously not informed as he told us to go to gate D to catch our flight to MSP which we discovered had already been in the air for 20 minutes. Here's where it gets a little hairy. After going to their counter and meeting the "pleasant" "customer service" rep., I asked what compensation her airline provides their customers in the instance where folks miss their connecting flight through no fault of their own. She told us we had to wait at ATL for 6 hours for the next flight and then proceeded to serve us up interior seating arrangements instead of the ones we were booked for which included window seats. She said that those two seats are all that was left. I got upset and told her this airline sucks, then, get this; she replied by saying, "I was going to do something for you, now I'm not." What?! "Ok, what will you do?" I replied. She goes, "who's next in line?"

So, I called her supervisor, who apologized numerous times for her employee's actions and gave us their protocol vouchers and (here goes) window seats on that same "booked" flight. It shouldn't have come to this. Shame on you Air Tran!

I purchased a ticket on Air Tran ATL to IAD for my son. He arrived 1.5 hours prior to flight time. He could not even get through the line in time for the flight. Now they want him to fly standby on the next over sold flight. Never, ever again will I fly this airline.

I flew from BWI to JAX and I had two people at BWI measure my bag and they said it was fine. I left from Jax to BWI and they charged me $49 because they say my bag is oversized. When I asked them by how much, they would not tell me. They said, "We just follow the rules, ma'am," which is fine but I just wanted to know why they said it was oversized and BWI didn't and also why they couldn't even tell me how much bigger it was.

On 4/10/10 at 6.00PM, Air Trans cancelled flight 630 that was leaving at 8:20AM on 4/11. I called their customer service and they could care less that you can not spend Easter with your family. They would make no attempts to fix the problem nor did they care. I missed Easter with my son.

I booked a one way ticket traveling from New York to Newport News, VA on Airtran.com two weeks prior to my travel date. After finishing booking online, I got a confirmation page saying that an email will be sent to me for confirmation. A week before my travel date, I suddenly realized a confirmation email was never sent to me. I called AirTran to ask them to resend me the confirmation email again. The agent told me the reservation never went through because my credit card was declined.

I asked her why didn't AirTran.com never send me an email letting me know the reservation did not go through due to the credit card issue. Instead, I'm left with only a few days to rebook a new ticket which ended up costing me an extra $100. My issue is, why did AirTran.com showed me a confirmation Web page if the credit card was rejected? Or if the credit card was accepted and then later on rejected, why didn't they send me an email informing me about it?

We understand that weather related conditions do impact departure/arrival times and ultimately cannot be controlled by your airline. However, we do not understand why the following occurred on March 12, 2010:

2. Slightly after this announcement, he opened the plane to board. While sitting on the plane for over 15 minutes, the co-captain announced that the pilot had not arrived. We have now sat on the plane for over 30 minutes, while we wait for a captain. I do not understand why [they] would load the plane if the captain was not present. Furthermore, we are unable to leave the plane and come back on after the pilot arrives.

The above is unacceptable on many levels and we will not fly AirTran ever again, as airline is not concerned with their passengers and is only concerned with the bottom line. Furthermore, [they] will continue to lose market share and customer base as [they] continue to focus on the bottom line and not on the customer. [They're] airline has not only ruined my evening, but my perception of your company, which I will share with my colleagues, family, and friends; which I will encourage to use other airlines when they travel. I'm already anticipating a boilerplate response to this letter and have also sent a copy to the FAA.

I have been on hold for a total of 35 minutes trying to make a reservation. Twice, an agent connected the call and disconnected rather than speaking! I'm hanging up and calling Southwest. I'm in Dallas, and I prefer nonstop flights, but I'm going with the provider with better customer service.

My Husband purchased 2 roundtrip tickets to Atlanta in early November. The cost of the tickets as well as the purchase of seats was $688.00. When we arrived at the airport on December 23, 2009 at 5:00AM, we learned that our 6:00AM flight was delayed an hour and a half. When we reached the check-in counter at approximately 5:30AM, we were told that flightwas closed and that the airline has the right to overbook flights. At that time, our bags were checked for the next flight that was leaving NYC at 8:00AM.

I immediately called 1800airtran. I was told via phone that they did not understand why we were told that the flight was closed because there were seats available. I was instructed to go to the boarding location and speak to a representative. When I reached the representative, he appeared as if he didn't know what he was doing and was very flustered. I explained my situation, and was told to wait. When the flight 6:00AM flight was ready to depart at 7:34AM boarding began.

Once all passengers were boarded, there were nine seats that were available. was told that my husband and I could not get on the flight becaue our luggage had been checked on the 8:0AM flight. I at that time assumed that we would be on the 8:00AM flight. When 8:00AM came and that flight began to board, it was announced tha it was a full flight and that no stand-by passengers would be able to fit on that flight, meanwhile my baggage was on that flight. When we were at the original check in counter, there were several people who shared our same scenario but for some reason they were confirmed for the 9:00AM flight and we were not. We were still on stand-by.

When the 9:00AM flight arrived that flight to was full. At this time, myself along with my husband had been in the airport for over 4 hours with no resolution. Finally, I spoke to a gentleman,who confirmed us for a 10:00AM flight. As we waited for our departure, the supervisor who offered no assistant to me earlier, in passing asked me what ended up happening? I told him that we were confirmed on the 10AM flight.

A few minutes ater, I saw him whisper something to the young lady at the boarding counter. When he left, I asked her what he said to her? She said nothing don't worry your seats are confirmed. Just when boarding began fr the 10AM flight, I hear my name over the loud speaker. When I got to the counter, I was told that I shold not have been confirmed for the 10AM flight and that I should have been confirmed for the flight leaving out of Atlantic City NEW JERSEY at 7:00PM that evening.

I as informed that my husband and I would have o board a bus at 1:00PM to Atlantic City and leave on a 7PM flight arriving in Atlanta at 9:00PM. This was all due to three people who needed to be on the 10:00AM flight to make a connection. I asked why were the other people in our same predicament able to get on the 10AM flight? I was told because they were confirmed and we were not. I don't understand why we were never confirmed on another flight, and I don't understand why we did not leave on the original 6AM flight because seats were available, so what our bags were checked on the 8:00AM flight. Why was this done in the first place? I would have preferred to wait for luggage to arrive in Georgia as opposed to waiting in NYC watching flight after flight leave without us.

At the last minute, the people who needed the connection, needed (3) seats and ther were only 2 available. They tried to get someone to give up their seat by offering a free airplane ticket if they would go to Atlantic City. Of course, no one was willing to do so, so at the last minute, my husband and I were able to get the (2) seats back and finally get to Atlanta. This was completely ridiculous! We paid $688.00 for these tickets well in advance.

There was no reason as to why we were not able to fly out at the original departure time. Also why were we not confirmed on an alternate flight like the others. BAD BUSINESS! Very unhappy customer with Airtran Airways yet again. Late arrival, inconvenience, poor customer service, lack of resolution by all employees.

I thought that credits for services paid in cash were not ever subject to expiration.
The company never sent me any commmunication in the form of notice of funds to expire by mail or email.

I was under the impression from the agent that it would remain indefinitely in his account.

The flight from MKE to SFO was early, we were ticketed, checked in, had boarding passes, were on our way to the gate; there was no discernible page about early boarding. I get to the gate, my companion was one minute behind me, the desk personnel was about to board two standby passengers when I gave our names, showed her the passes.

I said he's one minute behind me; we're here. She boards the standby passengers, there are enough seats on the plane to accommodate us, and more, returns, we're waiting for her and she announces: 'Too late, you can't board." Then the plane sits there, doesn't even take off when it was originally supposed to take off. We ask for a later flight and she says: "No more direct flights today (this was 0842) you'll have to reroute through Atlanta."

Did she know that flight was the only direct flight for the day and that our arrival home would mean a ten hour delay? Yep. Did she care? No. Could she have waited one minute (actually, he was there in 40 seconds) for us to board on a flight that was taking off early? Nope. And guess what - they bounced 6 other ticketed passengers. I checked: there were at least eight seats on the plane.

We reroute: both flights to and from Atlanta to SFO were late taking off and both flights waited for and boarded other passengers AFTER the cabin crew was advised to prepare for take off. In one instance, we waited over an hour after scheduled take off for other passengers to catch our flight. It took us eighteen hours to get from Milwaukee to San Francisco. I have written the airline and have not received any response whatsoever.

Extreme delay in reaching our destination. I wear a full-leg brace from polio and the delay caused me quite a bit of discomfort and pain. We missed our ride-understandable with such a delay - hard to ask people to come to the airport at midnight - we had to take a taxi home.

My wife and I were seated in middle seats on opposite sides of the aircraft. On the return flight, I paid the extra $6 each to avoid being jammed between two large people, again. Advance selection showed all center seats reserved, so I couldn't get seats together without paying for both. Apparently, most people chose to forfeit the extra $6, because the flight had several center seats open after all. The amount doesn't bother me -- $6 is not that much money. I am, however, very bothered by the failure of AirTran to disclose the extra cost before the ticket purchase is completed.

I called Airtran on Sunday Oct 4,to purchase another ticket because my daughter wanted me to stay an additional week. They do not return any monies and they charge a ridiculous fee of $75 for cancelation or changes which should be outlawed. We as consumers should boycott them because they continuously raise the prices on their tickets and they give you nothing for your money. When I return home this time I going to use another airline. They do not have the right to charge thiose kind of fees while the country is in an economic crisis. In numbers we can stand up to them and demand that they not charge fees for everything. I gave them ample time to sell that seat and amke a profit. If they are requesting that you call hours in advance for any changes then what's the point of calling if they're going to take $75 anyway. I don't know about anybody else but I'm taking it lightly that it cost me $75 to buy another ticket. This is so unfair.

I have flown on AirTran Airways on numerous occasions and have been pleased with each, but my recent trip from Dallas/FW to Atlanta (August 7th) has caused me so much stress and grief. At this point, I would do anything I could to avoid traveling with AirTran ever again.

My trip to Atlanta was intended to be a 48 hour pleasure trip, but AirTran caused my trip to be a lot less pleasurable! I brought with me one piece of luggage that was intended to be carry-on only. I had a lot of important and valuable items in my luggage and did not want to be separated from it at anytime. My bag passed all regulations through baggage check. My boarding pass placed me in Zone 6, making me one of the last people to board the plane. A few steps away (approximately 5 steps) from stepping on the plane an AirTran employee came by and said that due to space issues they needed to check my carry-on. I told him that I did not want my carry-on to be checked or taken away from me, but the employee told me that I had no choice and asked me for my last name and final destination. That was the last time I saw my carry-on.

I followed the regulations and weight limit for carry-on policies for AirTran and expected to be given the same opportunity for carrying one bag on as all the other passengers. If this opportunity is not available for everyone, than something in the policies needs to be changed.

On Saturday August 8th, I was told by an employee that they had a match for my luggage in Buffalo, NY and that Buffalo was expediting my luggage to Atlanta. However, the next morning, I called to find out more and they told me that Buffalo called and said they didnt have any bags for Atlanta. Nothing is more disconcerted to have your luggage lost, then told they had a match, and then told that such a match didnt exist.

I spent an extra 2 plus hours in the Atlanta Airport looking for this carry-on to show up. I looked around all the carousels, in both of the AirTran offices looking at all the bags that were stowed away in hopes that they might be mine, and filing the claim. On my departure back to Dallas/FW, I arrived early at the airport, to look and check with the offices. I spent lots of time and money rebuying items necessary for a 2 day trip. In conclusion, I only had a 48 hour trip and I spent a great deal of that time dealing with issues that were unnecessary.

I understand that mistakes are made and luggage is lost; all I ask is that my luggage either be found and returned in a timely fashion or that I am compensated fully for all contents. It would impress me if the airline would compensate me for all the inconveniences they have caused me, but at this point, I have lost all hope!

Sunday night, my flight to Atlanta (stop-over) was canceled because of the storms. They booked us a later flight at 11:35pm. With a stop-over at Atlanta and then Indy (we would be back at Indy at 4am). So we waited at the airport lounge until 10:30pm. We waited 3 hours. My husband walked by the TV's where they posted the flights and it said that our flight changed times and now it was leaving at 11:15pm. We ran with our 2 luggage's, a screaming baby and 2 hand bags. You have to take a train to board which took 15 minutes. We got there at 10:55pm. A new time appeared on the screen behind the reception desk. It posted a leaving time of 11pm.

The plane was still there, the stewardess called the pilot and they said they were about to leave. They wouldn't let us in. They said the next flight out of Indy was at 10AM the following day. Reality kicked in and I asked them, so you want me to sleep here at the airport with a 1 year old, exhausted baby? They all did not make eye contact (5 people), they ignored me as a cried and begged to get in the plane. Keep in mind the exhausted baby crying in the background. The stewardess who originally told me that I missed our flight said because I was ungrateful that they were booking me a flight the next day, she wasn't gonna help me. She slammed the tickets she prepared on the counter and bowed her head down.

The manager walked up, his name was Thomas. He said, "I'm sorry you didn't hear our announcement that this plane was boarding early." He gave us a coupon to a hotel (standard coupon you can find in magazines) and sent us on our way. We were at the Orlando airport for 14 hours. I've been through international airports. This was my first time with Air Tran. I've never been treated this way, especially with an exhausted 17 month old baby. We slept at the airport awaiting our departure. This was an extremely emotionally & physically exhausting experience. I have never been treated with such disregard especially at an airport. I want to be refunded for my ticket and for my ticket and for the employees at the Orlando Airport be reprimanded. The woman who told us she wasn't going to help us did not reveal her name. The only name I got was Thomas (the manager) that night.

On Aug. 1st, 2009 my mom and I were flying from Seattle WA to Baltimore, MD to catch our connector to Portland, ME. Our flight # FL0243 Gate A13 was scheduled for 10:30 am departure so we got to the Seattle airport @ 7:30 am. Upon arriving @ the airport we discovered our flight had been delayed to 12:30 pm. We had breakfast @ 9 and hung around. We then discovered they had changed our flight to leave @ 1:00 arriving in Baltimore for 8:52 pm with our connector flight FL0493 to leave @ 9:20 to Portland, ME. They told us that if we leave on time we should make our flight because it's in the same concourse but different gate.

We told them we needed a wheelchair because MY MOM IS HANDICAPPED. SHE IS GOING TO BE HAVING BACK SURGERY IN THE NEXT COUPLE OF MONTHS. They also told us they would call ahead and let them know that we are coming so they would wait for us. The plane we were going to take came in and had to unload. There were 2 people on there that had to be taken off in a wheelchair therefore it took about 45 min. for them to unload. At this point we knew we were not going to make our connector to Portland, ME so we asked the supervisor (we think her name might have been Mandy) what they will do. She told us they would put us up in a hotel and we would get on the 11:51 am flight on Sunday the 2nd. She told us everything would be taken care of and not to worry.

We boarded the plane and took off @ 2:00. We arrived in Baltimore and were told to go to terminal B5 because that's where customer service is. We inquired to the Manager on duty (is what he said he was) for a hotel room and we were told that there were no hotel rooms in Baltimore. He told us 2 other planes from Southwest had just canceled and that they took up all the hotel rooms. Again he told us there were no hotel rooms in the city of Baltimore. He didn't attempt to call any. He then told us that Seattle shouldn't have sent us there that they should have put us up there.

We asked when we could get a flight out on Sunday and he said not until 4 pm. I told him several times my mom was handicapped and going to have back surgery and also had had 2 heart attacks and that we could not hang out in the airport until 4 pm the next day and that we had a medical condition and that I would get him Doctor's records to prove it. He said there was nothing he could do.

I asked him for someone higher than him to help us and he told us he was the manager and there wasn't anyone higher than him around. I asked him to get us on another plane with another airline and he said he couldn't do that. He could refund our money and we would have to figure out how we were going to get to Portland, ME. He said they didn't have a contract with other airlines so he couldn't get us on another plane with another airline.

There was a flight that was suppose to leave around 4 or 5 that day to Boston, MA but had been grounded for mechanical reasons and was scheduled to leave @ 12:00 am. The manager told us at first that there was one seat available. That meant one of us could have gotten on and the other stranded until 4:00 the next day. After about 20 or 30 min. they checked the flight and there were some openings because people had given up their seats. They booked us to leave @ 12:00.

We asked him if he could get us a hotel in Boston when we arrive @ 1:30 am on the 2nd. He made a phone call and was told there were no hotel rooms available in the city of Boston and that he could get us there but that was it. At that point we called my boyfriend who had been up since 5:30 am moving his parents all day and asked him to drive one way 1 hours to come pick us up @ 1:00 am. He then used our gas which was a full tank in a GMC truck and had to pay a total of $9 in tolls from Rochester, NH to Boston, MA. It took us another 1 hrs. to get home. We got home @ 3 am.

We asked the manager for compensation like free tickets and he said he couldn't do that. He told us the only thing he could do was give us a voucher that was good for $10 towards food and a $25 credit towards another flight. We told him that was ridiculous and he said that's all he could do. We walked away to get something to eat before we boarded the plane to learn that there were no food vendors open. There was a candy store that was closing but she let us get a drink and I had to pay $1.80 for it because she cannot collect food vouchers because she is a family owned store.

We were put in business class and we noticed there were 5 seats empty just in business class. Why were we told there were no seats available in the first place? On Sunday afternoon the 2nd we had to drive in our truck and use our gas another 1 hrs. one way to take my mom home to Maine and another 1 hrs. home.

We were told by the flight attendant on the flight from Baltimore to Boston that he thought maybe the airtran people in Seattle were contracted by Frontier. We ate @ 9 am and didn't get anything to eat for lunch and dinner. We were served a snack and drink on both flights.

There were 26 adults that were traveling with children that were trying to get to Burlington, VT and the manager couldn't get them on a plane until 9 pm on Aug. 2nd and there were no hotel rooms for them. They ended up hiring a bus driver for $2,500 which cost them all $100 each to travel @ 10 pm to Burlington which takes approximate 10 hours. All of us had not had any dinner at this point.

Story - Nightmare Puppy flight on AirTran

I always thought the safest way to get a new puppy home from another state was to fly him/her home under the seat in a carrier so you can feed, water or comfort him/her on the way home. Boy was I wrong!

This past Thursday I flew from Denver to Charlotte to pick up a very special puppy( His Daddy was a Mastiff Westminster winner) and fly him back home to Conifer under the seat with me. I flew Airtran for the first time and followed all their pet polices on their website.

I was in shock and very frightened when they removed me from the flight from Atlanta to Denver. They told me it was because I was causing a disturbance because my puppy was crying on my first leg flight. BUT!, the flight attendants refused to let me comfort him. I was not even allowed to put my finger in his carrier so he knew he wasn't alone. AirTran stranded me at the Atlanta airport at close to midnight with instructions to call my vet, get the puppy sedated and then they would rebook me on another flight the next day. When I asked what I was supposed to do for the night they gave me a voucher for a discount at a hotel and a general reservation phone number. The hotel cost me over $100 for the night. In my frazzled state to leave the plane with my puppy I had left my glasses and small bag of dog food on the plane. There I was visually impaired and unable to read the phone number or dial a number on my cell phone which was running low on batteries at a strange city with barely any money left. I was also without my next day's thyroid medicine. They refused to help me and were extremely rude just like the flight attendants. I am a 49 year old small woman who was struggling to carry the puppy around.

I also made it clear they were requiring me to do the impossible by getting a sedative in Atlanta from a vet in Colorado within 10 hours who would not prescribe a sedative for an 8 week old puppy because of danger to the health of the puppy. The customer service manager didn't care, she just repeated that this is what I had to do.

Luckily I was finally able to hit the right phone contact button for my husband who found a hotel and another flight on Delta the next day.

It was a horrifying experience struggling to carry my puppy around an airport I didn't know to try to find the shuttle to the hotel with no food or water for the puppy. We finally made it and the flight the next day with Delta was wonderful. They were all helpful and friendly.

I have no affiliation with either airline. I don't understand how an airline can get away with putting someone and their puppy in an unsafe and stranded position like this with no help. They also refuse to refund any of my money for the flights. They have listed that I removed the puppy from his carrier which is a blatant lie! I only let his head partially out to give him water and food until they demanded very rudely that I was not even allowed to put my finger in the carrier to calm him from my touch. As difficult as it was I kept calm with them the entire time and never acted inappropriately.

I flew six times in June/July for Continental flights, 1 Air Alaska, and a departing flight on Air Tran. I used the same luggage every time. I also checked in on an Amtrak train and Carnival Cruise in that period of time. Returning to Tampa on July 5, 2009 at 6:30 AM, an Air Tran employee began a bizarre measuring of the same bag and informed me at 4:45 AM that I would have to pay the $39 fee for having an oversized bag. When I questioned this charge, she became more aggressive - with an exaggerated measurement over and over and loudly proclaiming that she would be fired if she didn't charge me. I finally paid.

She threw my bag onto the luggage carrier and proceeded to measure the luggage of every student I had brought to Texas. She rudely managed each one of us. I finally told my students to move on so that they would not observe her hostility. After she tallied up the charge and returned my credit card, she adeptly circled the gate for our flight - on the incorrect boarding pass (We would have missed our flight if I had not checked this).

I have an attached letter that I can e-mail or mail. How can I e-mail the letter? Visibly upset, tears, blood pressure went up, shaken. Loss of sleep. Loss of a day. Very stressful.

My fiance and I left Phoenix connecting in Atlanta then onto Baltimore on June 4. Everything went fine without delay. Returning on June 7, 2009, our flight from Baltimore to Atlanta was delayed approximately 10-15 minutes. According to tickets, we had a 33-minute layover and also needed to connect to another concourse to get the Phoenix flight. Upon arrival into Atlanta, we learned our connecting flight was already departed and told to go to customer service. They said they put us on the 9:30 am (this was at approx. 8:45 pm Atlanta time) next day flight. We were given a pink slip that said it would get a us a discount at a local hotel. I called and we took the cheapest, which was Microtel for $42.99 plus taxes. We took shuttle, so $5 tip there, $3 tip back in the morning, $20 for dinner and breakfast, $51.51 for the hotel and our lost day of work for the two of us, cost a total loss of $350.

On April 11, 2009, my husband and I flew to Atlanta Georgia. Prior to flying, I purchased 2 roundtrip tickets online as well as paid an additional $40.00 to sit in an exit row due to my husband being 6ft.5in. 325lbs.I also paid $30.00 to check 1 bag a piece. Upon arrival to Laguardia Airport we checked our bags with no problems. My husband's suitcase was measured and met all requirements. I checked the small suitcase of a standard luggage set, and my husband checked the larger suitcase of the standard set. On April 18, 2009 we arrived at Atlanta Hartsfield International Airport.

Prior to arriving, I purchased exit row seating again $40.00 as well as checked the same 2 pieces of luggage that we carried down on line for $30.00 again. When we went to the check-in counter, the woman behind the counter pulled out her tape measure, and proceeded to measure my husband's bag. She informed my husband that his large standard suitcase surpassed the height limit and informed us that we would have to pay an additional $39.00 to check his suitcase.

In total, I payed $99.00 dollars round trip for baggage which doesn't include the airfare price as well as an additional $80.00 for seats. I understand paying for overweight luggage, but I do not understand having to pay a fee for a standard piece of luggage that is part of a set that is sold around the world. I also noticed that the woman behind the counter measured the bag from the tip of the wheels to the tip top of the handle. This same bag was measured in New York City with no problems until we got to Georgia.

The excessive fees that Airtran charges is ridiculous! Also if this is a practice of Airtran, there should be uniformity. I don't believe that bags have the ability to grow tall or shrink. I will be very appprehensive to fly with Airtan ever again.

I booked two Airtran tickets from their website, from Atlanta to San Francisco on Saturday April 4th 2009 and had the worst experience ever! First my booking was done March 4th 2009 that is one month prior to departure date. I arrived an hour before departure, checked in 2 bags and was told there were no available seats and that I needed to get a seat assigned at the gate. At first I thought it was some kind of confusion, I headed to the gate agent and asked fr my seating assignment, it took her like 15 minutes to find me 2 seats for me & my 4year old son and both seats were far apart and on row 30 last row next to the toilet. I still did not mind as long as I was able to get back home.

However, I took my seat assignment and went to get food for my son, since the flight was a 5hour flight and no food was served there. It took me exactly 15min and I was back at 6:45pm 15 min prior to closing gate, as the flight was departing 7:05pm. As I stood in the line there was a guy was in front of me being served I waited my turn but the gate agent ignored me completely and took her papers and went in the gate and closed it behind her. I shouted after her hey what about us, she replied flight is full, there are no more seats! I stood there shocked waiting for some kind of explanation! A guy behind me, asked me where did she go? I told him what she said and he said but I too have a confirmed seat!

So he decided to follow her he pushed the door open and asked me if I was coming in. I followed him towards the flight and there was our flight door open we waited for the agent to come out and tell us what was going on. But she came out shouting at us and telling us we had no right to be there and that we missed our seats and that she called out our names and we did not come forward, which I personally do not believe since I was a few yards away from the gate & did not hear my name or my sons name being called. When we demanded why were were being dismissed and not allowed to board we were threatened to call the police and be taken to jail...

We went out and asked to speak to the manager, two other agents came and did a re-booking for us for next day flight (which was same time tomorrow). I was so furious and demanded an explanation to what happened to us. All they could say was that we were late. When I told them I was right in-front of the gate agent who was serving a customer in front of me at the gate, she denied she did not see us, how could you not see someone who asked you a question and you replied back to before you took off??? I felt the agents were a big liar, very impolite, rude and she also kept threatening us that we violated the rules by breaking in through the door and that we could go to jail for that!!!

Now am also worried about what will happen to our luggage which has traveled in that flight to San Francisco without us. We are now ending up without no clothes or place to go for the next 24hours with a four year old!!! I will never ever ever fly Air Tran again and not just that but am really disappointed at them for am a frequent flier and I used to think highly of them, until tonight! Tonight just proves how wrong I was about them and I would never recommend them any of my family or friends to fly with Air Tran. My personal opinion of this situation is that I was treated unjustly and I think it's because am a Muslim wearing a scarf and I consider this act of discrimination against me as a Muslim.

They fly thier new flight attendents for over 16 hours sometime. How alert is a flight attendant going to be when she has been working for over 16 hours straight without a break and without a decent meal?? Would you want her in control in the event of an emergency? I once worked a flight for 15 hours and they did not even allow me my LEGAL eight hours of rest. I got five hours of sleep and I was up at 6am the next day working a flight. Stay away from this Airline. Thier fees are low for a reason. They constantly cash in on their employees. One captain told my that they underpay him every month. Every notice how ticked off all of their employees seam. Take a look they next time you are on thier flight. Everyone is hostile from the gate agent, flight attendents, and even captains. They are low fare and low class and they treat thier employees like garbage.

Bought on-line, round trip ticket from Tampa to St. Louis via Atlanta for travel on 03/11/09. Needed to go to St. Louis, mother-in-law died in Pt.Charlotte, Fl. with services (funeral home , cemetary , florist, caterer, etc.)needing to be arranged in St. Louis, body was to arrive evening of 03/11/09. The ticket showed 40 minute between flights, but what the ticket did not show was that the plane was landing in Atlanta at the far end of the D concourse and departing for St. Louis from the end of the C concourse.

We had checked in on-line, and made the flight from Tampa to Atlanta, so the airline should have known we where therethe flight from Tampa departed late for Tampa because as the pilot explained there where delays in Atlanta. According to Air Tran our flight arrived at the gate at 09:11 A.M. 7 minutes late, being seated in the rear of the plane it took another 8-9 minute to get off the plane. Walking at as fast as we could through airport pedestrian traffic and taking the tram on arrival at the departure gate by my watch 09:31, were informed that the gate was close at 09:30, ten minute prior to departure of 09:40.

The Plane was still at the gate and I tried to explain the the attendant our need to get on ths flight, she refered me to their Customer Service (Now there's 2 mutually exclusive words for Air Tran). Air Tran gratiously offered me a seat on the next flight at 04:30 P.M. My math says that I had 10 minutes to drag my carry on bags thru airport walking traffic from gate to gate, O.J. in his prime would have struggled.

We needed to get to St. Louis to arrange services (funeral home , cemetary , florist, caterer, etc.) arrangement for a friday A.M. funeral service. We where force to buy 2 one way ticket on Delta at a cost of $189 each

This is an update to my letter posted (ref) 1/16/09. I continued my quest of the return of my $39.00 which I felt was a ripoff. I contacted the Atlanta BBB, who contacted the company who in turn sent it back to Orlando. I received a return letter giving me a credit of $10.00 as a courtesy, due to the fact they say that the $29.00 was in effect at the time of my booking, but was raised at the time of my travel. I have not seen the credit as yet, and this was in January. We had a guest visit who flew out of Detroit on another well known airline. A passenger was in line in front of her with a suitcase 13 lbs overweight, was allowed to remove some items, still overweight, not charged any fee. Now, I am done with AirTran, who do you think I will fly next time? I have flown with them in the past with never a problem, and they go everywhere AirTran does.

The feeling of being ripped off, with a company that could care less.

this company put charges to my account after told them there was no permission to do so. They told me the account was suspended.They put the charges through any way.

they are attempting to ruin my credit. For charges I canceled through both the airlines and through them.

I will say this is the first and last time I will ever attempt to fly air tran again. My ordeal all started when I checked in my bag at the sky cap at chicago midway airport en route to atlanta. The guy who checked me in told me my bag was over the 50 lb. Limit, I either had to remove some items or pay the $39. Since I was travelling with my 3 year old son his things were in the bag as well so I mentioned that but was still told it was over the limit.

At this point I was extremely irritated but removed some items into my handbag. He continued to check me in and I paid the 15 dollar baggage fee. I was given my boarding pass and I proceeded to the gate. When we went to the gate the attendant scanned our ticket. We then proceeded to board, after waiting about 15 minutes or so to board the plane the same attendant that scanned our ticket noticed we were never assigned seats and that I had to go back to the ticket counter and get a seat assigned and come back in line again and wait to get on the plane.

At this point all hell broke loose. I asked him if he really wanted me to drag my 3 year old son back to the counter and come stand back in line again? He answers yes So, as angry as I was we went to the counter. The attendant saw that I was mad and aggravated but, being the kind of airline air tran is their customer service is very poor. The first thing she says is maam do not raise your voice at me. I told her what happened instead of her acknowledging their own negligence and incompetence she was totally rude and insensitive to my plight amd worst of all had the nerve to assign my son a totally different seat from me and told me to go.

At this point this was the straw that broke the camel's back. Anyone in their right mind would never do such a thing. We were going back and forth with each other when she threatened to first deny me flying and called the cops on me. There were 5 police officers that came, like I was a criminal or something. I have never been so humiliated and frustrated in my life. On top of that they charged me a $75 cancellation fee in both tickets. NEVER again.

Lost 150 dollars, my baggage is still in atlanta

This company is fradulant on so many counts. Their Lure is to offer a free flight and 0 percent balance transfers, but as soon as you sign up, they switch you to another card product, one that doesn't give you the flight. Then they Intentionally leave your balance transfers in limbo so you never do get the 0 percent they offer. After that, they switch your due date around, hoping you'll miss it, and charge you a late fee, then the finance charge, so that you go over the limit, and then they can tack one of those on too.

I think it's egrigious how companys are charging over the limit charges on their own finance fee's. They continually raised my rate, due to the late payments...and it resulted in at whopping 23.99 percent. Anyway, I cancelled the card and they charged me two more fee's, for my missed due date, which was changed.

No physical damange was suffered, but economically, I don't know how much I paid in fee's or unwarrented increases in finance charges, probably upwards of $500.oo.

I was checking in on AirTran flt#670 out of White Plains, N.Y. on 9/23/08 for a return flight to Orlando, Fl. The only agent checking in notified me that my bag was 3 Lbs. over and would be $39.00. I told her that did not apply as my booking date was before their new rule. No matter, what do you want to do was the question, what can I do, looking back I should have removed 3 Lbs, if I was allowed to, and put it in my carry on, then weigh again. I looked behind me and there was a long line. I paid, figured I would take care of it when I got back, paid the fee.

9/23/08 I wrote to Mr. Fornano, CEO, never receiver the courtesy of a reply.

11/28/08 I wrote to Mr. Fornano and customer service in Atlanta telling them if I did not receive a response within two weeks I would notify the FAA and the BBB in Orlando and White Plains. I received a letter dated 12/2/08 from a Pamela Cilibrasi informing me that the agent acted in a proper manner and I was not due a refund,and not answering any other of my questions. So it boiled down to Air Tran did every thing right and she regreted that our crew member did not respond in a way that was acceptable to you

12/27/08 I wrote another letter to Ms. Cilibrasi that I did not receive all the answers to my questions and would like a reply to my letter.

As of this date have not heard a word from them and am following through with my promise to them, (ie) FAA, BBB.

This has to be the worst experience I have had with a customer service person, and trying to contact a CEO. You are left with the feeling that they dont care, and I firmly believe they dont, by the tone of the response. I feel I was ripped off, will not use this airline again, this was my first, and spread the word. Be careful with your baggage if you book with them.

Finally, this is not over $39.00, this is over what is right, and in this case what they did, how they did it, and their response to the situation.

Maybe I should have not been the good guy, and held up the line.

Airtran is EXTORTING customers at the airport with phony baggage measurements to make phony profits.

I just flew Airtran over Christmas from Phoenix to Atlanta. The Airtran employees at Phoenix were professional and friendly. They measured by bag at 59 inches and there was no Oversize charge. On my return, the Airtran employees in Atlanta (every single one) was rude, apathetic and completely unaccomodating.

The airtran employee robot at baggage check measured my bag (which was smaller this time with no presents to return) and told me it was over and i had to pay $40. I knew she was lying and told her I wasn't going to pay because my bag wasn't over the required size 61. She told me I'd have to wait to talk to her manager. I waited for 5 minutes and couldn't wait any longer as I was already late. I paid the $40.

On picking up my bag, I complained to Airtran in Phoenix and had them measure my bag....once again at 59 inches. They said there was nothing I could do except contact customer service once I returned home.

I contacted Lori Hill with customer service at Airtran in Atlanta who was very unhelpful. She corresponded via cut and copy responses and hadn't even read my full complaint. She has since stopped responding to my inquiries and refuses to let me talk to her supervisor. VERY RUDE. I've since talked to others that have had this same thing happen. Airtran is EXTORTING customers at the airport with phony baggage measurements to make phony profits.

We purchased two one-way tickets on Air Trans from Ft. Lauderdale FL to San Francisco. We needed to change planes in Atlanta. Our plane left Ft. Lauderdale two hours late and so we were late for our connecting flight. Assuming that the weather delays at this airport would also delay our connecting flight we thought we were safe. However we arrived just as they were closing the doors and they refused to let us board the plane.They did manage to send our luggage with clothes and supplies on to SF. We were told that that Air Trans has a no hold policy.

After waiting in customer service line for 40 minutes we were told that we would have to wait 4 days for the next flight out of Atlanta. We could not stay in Atlanta for 4 days so we were offered 1/2 of our discount ticket refunded or a flight to Denver where we would be able to get another flight to SF. When we arrived in Denver we were told that they did not fly to SF and we would need to fly on their partner ailines Frontier. We spent the night in the airport and found that Frontier would charge 388.00 per person to get to SF. We had no option to get home other than to purchase a ticket which we bought from Southwest for 240.00 each. I called Air Trans to get a refund and they said that I took the flights and have no way to get a full or partial refund. We were treated very poorly as all the employees were stressed and tired. Anyone working for such a porly run airlines would be.

We ended up in long lines with frusterated and angry passengers. We spent the night in Denver sleeping on the floor and spent an extra $541.20 to get home a day late. The inconsiderate airlines is so used to angry people that they are all numb to complaints. The no-refund policy accompanied by the no-hold policy provokes angry customers.

AirTran Airways have stranded my father (who turns 68 next month) in the Atlanta airport. It is Saturday night- they offered him a possible flight out to Wichita on Monday. The only compensation AirTran offered him was a coupon for a few dollars off a one night stay at a local hotel.

On what planet is this fair compensation? I understand that a flight can be canceled due to weather. But they canceled the flight because they couldn't find a crew.. and then not offering fair compensation or bothering to take care of their clients? Is this what customer service has sunk to with AirTran?

My father has a heart condition. It cost me $470 to book him on a Continental flight to Wichita on Sunday. A few dollars off a hotel isn't going to do us much good. I am scared for my daddy and I am horrified that they would do this to a senior citizen.

I called the customer service line and they said to send a complaint email through their website. None of their representatives could tell me what would happen to his bags or where they would wind up. The numbers they gave me for the AirTran baggage department of the ATL airport either hung up on me or were of an automated message that told me they were closed.

I'm out +$470 for a flight on a different airline and a night's sleep. God help them if anything happens to my father.

In exchange for a free, round-trip ticket, good for one year, any where in the U.S. that Air Tran flys I volunteered to give up my seat and take a much later flight. When I tried to use the free voucher, Air Tran said the flight wasn't available. I pointed out there were open seats on the flight, but they said they were only for fee paying passengers.

Air Tran is deceptive in how their program works. Their offer is of no value if you can't use it.

I took a returning flight from New Orleans to Atlanta. My luggage disappeared filled with all of my favorite belongings. Air Tran said they could not trace where it has gone. I had been in New Orleans for a 4 day and night trip over Halloween where I attended a costume party. I arrived at airport 3 hours early and checked in all of my possessions so I did not have to carry them around airport. Big mistake. Do not trust them. I had a brand new video camera, jewelry, a costume, my jacket, my favorite clothes and toiletries. Totalled over $6000 when itemized.

You may not be aware but they claim no responsibility for electronics, jewelry, etc...Basically anything worth money. In addition to that I had to stand in line to report it then wait a week. After a weeks wait with no results, I had to do an itemized list of items, the amount I paid, the date of purchase, where, and have a reciept for anything over $100. I am pretty certain it was taken by one of there employees. Because they had access to it and knew what all was in it. (run through scanner) They claim they cant track it at all. But, it was checked in along with my travel companions luggage...Handed directly to them. His luggage was going around the conveyer when we got to baggage claims.

I am still waiting for my compensation. But, have been told I will not get compensation for my valuables, my time or all of my troubles. Do not trust anyone especially their employees. Keep your valuables with you at all times. Learn from my mistakes.

While traveling from Richmond,VA to San Juan,PR in May of this year our bags were lost. They never got on the plane from Orlando to Puerto Rico. We could not wait fopr the next flight to arrive to see if our bags were on it because we were traveling to vacation on another island off of Puerto Rico with a group of people. Air Tran assurd us that they would fly our luggage over as soon as it arrived. Finally, Two full days later we received our luggage and almost EVERYTHING out of my husbands suitcase was stoled and replaced with newspaper and someone else's belongings. My camera was stolen out of my bag and replaced with someone else's. I was irate and our vacation was ruined, someone in Air Trans Puerto Rico office had robbed us! I took us months to be reimbursed and not even to the full ammount.

From what we can calculate we are owed money to replace our camera, reimbursed for the inconvenience of having no clothing for a week and ruining our trip, and a follow up on prosecution of this theif. I would say they owe us free tickets, but I would never fly Air Tran again! They state that they are not responsible for electronics, but it was broken, it was stolen by them! It would have to be an employee in Puerto Rico to be able to go through multiple suitcases picking what they will keep, throwing other belongings into different people's suitcases, and stuffing it with a P.R. newspaper.

Last week was my first time flying AirTran and it is my last. My flight was 30 minutes late getting out of Washington DC, and having only 50 minutes to transit in Atlanta, I missed my connecting flight to Seattle. Prior to departing from Washington DC, I asked if it is possible for me to connect in such a short period of time, and the AirTran employee said yes and if not they would take care of me in Atlanta.

Sure enough, my flight was late, and AirTran gave me a discount on a hotel room, the discounted hotel room was 63 dollars. AirTran claims no responsiblity for late flight, if their lateness is due to air traffic control they do not need to compensate you for the hotel room...this is simply not right. If possible, I would not take a gamble with this airline, pay a little more and ride on a airline that values your business.

I lost an evening with my family, paid 63 dollars for the hotel, and 20 dollars for the hotel meal

On Sept.23, 2008. This really happened on flight from Atlanta from Ft. Myers and I am not happy about it. I was sitting next to a woman whom appeared to be inebriated. First she fell into her seat and almost landed on me. She finally got situated then she arose and proceeded to walk to the bathroom. As I observed this she staggered up the isle. She returned and the smell of stale alcohol was so horrendous that I became nauseous. The odor was so bad that I sat with my head turned toward the window which resulted wih a kink in my neck that was sore the next day.

She ordered a bloody mary and was told by Mickie {the stewardess} that she could not be served any alcohol because she believed that she was intoxicated. However she could have all the beverages that she wanted. A couple saw her fall while boarding. She should have never been allowed on that flight. I wanted to be moved but knew there were no empty seats. It was a full flight. It was a very unpleasant flight and I am disappointed with the agents for allowing this to happen.

My husband and I had to wait on standby for a flight to Rochester New York, this was Aug. 12, 2008. I had to go to a conference in Rochester NY. We agreed to take the seats that were by the exit door. The representatives at the ticket counter had explained what the regulations were to sit in those seats by the exit.

My husband and I agreed to the regulations. We boarded the flight at 4:28 PM. My husband and settled in our seats. A flight attendant came over and started explaining about the exit door seats. I stated to him that we understood because the representative at the ticket counter had explained to us already. The F.A. stated "that was out there and this is in here."

My husband and I just looked at each other in reguards to the F.A. attitude. The F.A. continued to talk to us concerning the seats and he asked if we could lift 40lbs., my husband said sure and I jokingly said "No I cant lift 40 lbs. just as soon as I said this the F.A. stated this is nothing to play with! I said ok I was just joking. The F.A. still continues talking about the seats. I looked in my purse to see if my Bible was there, I thought that I had left it at the ticket counter and I let out a soft sigh of relief whoo.

The F.A. than said " Tha's It! she is going to move her seat or be put off of this plane, because she is not paying attention to me. I told him I was paying attention and I heard everything that he said. Was this about him or the policy for the exit door? Untill the F.A. so rudely stated out loud that I had to change my seat or be put off of the plane by the port authorities, I do not think the people on the plane really knew what was going on.

All of a sudden I could not breathe and I had to throw up. I made my way back to the bathroom and the F.A. came back there and started to push on the door! I answered sir, wait just a minute I am sick! The F.A. Stated well do you want some water. I said no thank you, could you send a female F.A. back here, he did not. After I came out of the bathroom, the F.A. said I still had to move my seat. I am a Minister, I said a silent prayer and I moved my seat away from my husband. I was embarrassed, humiliated and for what? I could of had a heart attack why did this happen?

I purchased a ticket for someone; the individual cannot use the ticket so I cancelled the ticket. THEN I found out that I cannot receive the credit for the ticket which I purchased, that the individual whose name is on the ticket receives the credit.

AirTran Airways has stolen $170.00 from me!

Received e-mail from this company saying that I had booked an airline ticket and an amount would be charged to my credit card. I had not booked a ticket with this company.

I received an email from Airtran for Friendship day. The email was a $25 coupon off on a flight. There was a link for me to use the coupon and also a link to share the love and forward the coupon to a friend who could also save. I sent the coupon to friends as I knew several people who would be making flight arrangements in the very near future. When I attempted to use the coupon for my own flight, I was informed that the coupon had already been used.

The coupon said that the friend can also save but no where did it say that the coupon could only be used once. Then I was on hold for customer service for over an hour before a rep informed me of what actually happened. It seems that Airtran knew that it was deceiving because the rep said so herself (Sharon). She mentioned that she did the same thing! There was no attempt to rectify the situation or to offer something in return. This is my buyer beware moment. I'll have to keep a close watch on Airtran from here on out.

Needless to say, our conversation, which lasted about 10 minutes, ended without my credit for the coupon. There was nothing in the email that said the coupon could only be used once. I thought that my coupon would be available for my use and that anyone that I forwarded it to would get their own coupon. The friendship day from Airtran is very deceiving.

I think it is really unfair that I wasted 90 minutes (all total), and still didn't get to use the $25 credit. It may not seem like much, but it sure does seem like an insult to customers that [they] are relying on to help promote and bring in business.

ticket agent would not check my bag even thought the other agent working told her he was on the phone with the baggage people + they were still taking bags + boarding passengers - was told I would still make my connection

missed flight + connectio had to wait 4 hrs - had problem gettin picked up at my destination

My family has traveled on Air Tran round-trip from Washington/Dulles (IAD) to Orlando (MCO) once each year for the past three years and has had very positive experiences. When we booked our first flight with Air Tran in 2006, we were somewhat reluctant because of the travel to Dulles from Harrisburg , PA and the fact that Airtran was not a readily recognized airline name. We selected the flight because it was a direct flight and the fares were considerably lower than they would have been leaving from Harrisburg. We had such a positive experience that we selected Airtran for travel in 2007 and again in 2008.

My husband has also started booking Airtran flights for business travel when possible. We have also recommended Air Tran to several friends and family members because of our good experiences. That being said, we were extremely disappointed by an event that occurred on our return trip from Orlando to Dulles on Friday, June 20, 2008.

When we arrived at the check-in counter to check our luggage, we were told that we would be charged $58 for our one suitcase because it was over weight and oversized. We quickly corrected the weight issue by shifting some of the contents to another bag. The claim that the bag was oversized was not something we could correct. As I mentioned we have flown on your airline for the past 3 years and for the 5 flights we had taken up until June 20, the most recent having been June 12, 2008, the size of this exact bag was never a question.

The Airtran agent at the check-in counter measured the bag and told us that it exceeded the maximum of 60 linear inches. When we stated that this was not a problem over the last two years and was not a problem one week prior, she offered to have another agent measure the bag. They measured the bag three times and came up with three different measurements - 63 inches, 61 inches and 64 inches. We explained that the bag was not full and that part of the problem was that they were measuring the pockets on the front. My husband stood on the bag and showed them that if it were not for the pockets, which were in fact empty, the bag would be concave. At this point the two ticket agents acted in an unprofessional manner. I will address that problem in a following paragraph.

So as not to hold up the line any longer, we paid the $29 as it appeared that our choices were to pay the fee or leave our suitcase behind. After returning home and consulting your website, I noticed that the allowable linear inches is actually 61. This was one of the measurements that the ticket agents read. I measured the frame of this bag at home and the frame measures 60.5 inches. As I mentioned, the bag was concave if not for the empty pockets on the front. I understand that there must be rules, but I also feel that there needs to be some degree of consideration of reasonableness. The bag met the weight limit and if not for empty pockets on the front of the bag, it would have met the linear inches as well.

In addition to this, our party consisted of five members which entitled us to check five full size suitcases. Our checked baggage consisted of the suitcase in question, two full size suitcases that were well within the 61 inch requirement, another suitcase that was small enough that it could have been carried on board with us and a car seat. Had we been checking five large bags, I could understand! the strict adherence to this policy, however, in that two of our checked items were not even close to the size limits, I feel that the excessive scrutiny was unwarranted.

I am respectfully requesting that this $29 fee be returned to us. Regarding the ticket agents, I feel that they behaved in a less than professional manner while addressing this problem. When we tried to explain that the bag was never questioned, even as recently as one week prior, they would not listen to the fact that the bag was only exceeding the measurement because of empty pockets. They became loud and asked us to move to the side more than once. As if it is not embarrassing enough to have a bag questioned, to have them raise their voices and call more attention to the problem was humiliating.

Our two children were extremely upset by this event. I expressed my displeasure with their behavior and asked for their names as my intention was to contact customer service. The one gave her first name but would not provide us with her last name or employee number. Her name tag turned over before we left the counter so that I could see her name was Mabel M. The other agent gave her first name as Carla. When I asked if that was spelled with a C or a K, her response was it doesn't matter, it's all the same. She also refused to give her last name and her name tag was not visible. This event took place on Friday, June 20 at the Orlando International Airport at the Airtran counter at approximately 8:45AM, so hopefully that will help you to identify the individuals involved.

$29.00 Charge

When we arrived at the Airtran Airways podium fourty-one (41) minutes before the departure of our flight we were informed they would not take our luggage we needed to be checked. They did not tell us why, we had never even heard of this policy before in any airline, and as the price of a ticket includes the checking of one bag, I naturally asked to speak to a manager. I was told this was not possible. I told them it was not possible that they would not take our bags, as it was part of the contract between ourselves and the airline, instated when I purchased a ticket from them.

After ten (10) minutes of asking to speak to a manager, Danielle Thomas, Station Manager, came out to the podium and said- and I quote, I will give you a refund because I would rather give you a refund than deal with [expletive] like you. I could go on, the ordeal lasted about four (4) hours (during which time the manager who verbally abused us made a point of smiling smugly at us every time she came to the podium, giving us the distinct impression nothing is going to happen to her), but I think it is sufficient to say that my relationship with Airtran Airways was forever concluded with my refund.

Because of this, my plans to see my brand new baby nephew will be considerably postponed, as I do not know when I will be able to take time off of work again. They made no real apologies, made no attempt to even explain their policy, no attempt to make us aware of the policy before we arrived, no attempt to help us out or offer feasible solutions, no attempt to make restitution for their verbal abuse, no attempt to treat either of us like human beings- let alone paying customers. Instead, they made it very apparent that they thought we were worth no more than dirt.

They also changed their mind and refused to give our refund at the podium. Instead, we were to call their customer service line. I called the customer service line, and hung up after approximately thirty-five (35) minutes of waiting on hold. I then called their reservation line and after ten (10) minutes of waiting on hold the employee was able to give both my mother and myself a refund. No business has EVER made me feel so helpless and degraded.

$35 in transportation fees to and from the airport $702.20, the sum equivalent to five days of paid time off that I will not be able to get back, therefore I will not be able to see my brand new baby nephew for a extended period of time.

On February 3, 2008 I booked a flight for my 13 year old daughter from Chicago Midway to Miami for the purpose of a mission trip with Big World Ventures/Focus on the Family. As per the instructions of the mission trip leaders my daughter was to arrive in Miami in the early afternoon. The mission trip involved over 600 youth and they were to meet for training in Miami before leaving to go to Lima Peru. The reservations I made at that time were perfect for this need.

However, on April 29, 2008 I got an e-mail notifying me that the flight schedule had been changed. This would put my daughter into Miami at 6:10. Already this was interfering with the schedule she had for her first meeting in Miami. Nonetheless, we took the reservation because there was nothing else available for me to do without having to pay over $600. Air Tran was not willing to work with me at all to find another flight--even though this change was beyond my control and not my fault.

Early yesterday morning, June 30, 2008 we arrived at the Chicago airport for Heidi's scheduled departure at 9:30. Shortly before she would begin to board they announced that there was a slight delay--a leak with the power steering. Not a problem. We'd rather have a safe flight with everything working as it should. They assured us that the problem would be fixed and the plane would be on it's way in no time. Shortly after 9:30 they made the announcement that the plane needed a part in order to be fixed. They told us that they called for the part and it was on another plane that would arrive in Chicago around 1:30--at which time the mechanics would take 1 hours to replace the part, making a scheduled departure of 3:00. They handed out Customer care kits for our inconvenience. I approached the podium to speak to someone regarding getting my daughter on another flight in order to make her connection from Atlanta to Miami. By this time, having Heidi fly out after 3:00 would mean that there was only one remaining flight to Miami.

I spoke to Robert who said he was the supervisor and he told me that he could not do a thing for me that we just had to wait. I told him that I was worried that my daughter would get to Atlanta and something could go wrong with the plane and she'd miss the last flight to Miami. I was worried about her being alone. I asked him if she could go as an unaccompanied minor and he told me that she couldn't because that was the last flight of the evening. There was nothing I could do but wait. I went to other Air Tran podiums to beg them to let my daughter on their flights as flights to Atlanta were happening the whole afternoon. Everyone just shook their heads and said there was nothing they could do unless my daughter's flight got canceled.

Hopelessly, my daughter and I walked the concourse trying to figure out the best thing to do: should I fly to Atlanta with her to make sure she makes the connection to Miami? Should she just wait and leave the next day? I went back to the podium and talked with a man named Sebastian. I pleaded with him to place my daughter on another flight--with another airline whom I knew was going to Ft. Lauderdale directly in just a short while. He told me that for $300 I could fly with my daughter and return home the next day. I told him that if I needed to do that the airline would need to absorb that expense and He again shook his head at me and told me there was nothing he could do. He also confirmed that she could not go as U/M because it was against the law. I asked him what I was supposed to do if my 13 year old daughter had to spend the night in the airport. His answer? "That's the risk you have to take." I had my dad on my cell phone relaying all of this to him and he asked to talk to Sebastian. Sebastian said he couldn't talk to my dad. Are you getting the picture here that I am up against a brick wall, trying to help my daughter get to her destination as safely as possible? None of your customer service workers were giving out customer service at all!

Presently Robert came back to the podium and agreed to talk to my dad. He told my dad that he had been telling me all along that my daughter could have an escort to Miami and that he didn't understand why I was so upset. He NEVER told me that--in fact he told me it was against the law! Why would I be so anxious about her not making her flight if he had told me she could have an escort? My dad requested to speak to his supervisor. Robert told my dad that his boss is in Orlando and that at 4:00 the office was closed and everyone was gone for the day.

Now it's approaching 4:00--no news on the plane. They did change the sign on the board to say "slight delay." Meanwhile, my daughter and I were sitting on the floor by the podium and people were coming up asking questions of your employees. One lady in particular came up to Sebastian and said that she was not upset, that she was calm, etc., and Sebastian said, "Oh all I've been dealing with lately has been [expletives]--so many [expletives] come to my podium." At that moment he looked down at me, the lady and her husband looked down at me too. I can assure you that I was as calm as I could be under the circumstances. I was no where near what he alluded that I was and I didn't appreciate that one bit!

A few minutes later, Sebastian called me up to the podium and told me--in front of other passengers that what I was going through was "nothing compared to other delays I've seen," he told me that he had seen much worse. I told him that I didn't have an issue with waiting--my issue was that if my daughter couldn't get to Atlanta she'd never make that last flight to Miami!!

Again, Robert approached me and told me that he had just gotten off the phone with his supervisor (I'm assuming the one in Orlando who had already gone home for the day), and his supervisor okayed for him to book my daughter on a Southwest flight to Ft. Lauderdale if the plane wasn't going to be ready in 10 minutes. About 10 minutes later the plane was ready and Robert told me that he'd place Heidi as unaccompanied minor and she'd have an escort to Miami to assure me that she'd arrive okay--at no charge to me. By this time though her arrival was to be at 11:30pm. I filled out the paperwork and placed the name of the person to pick her up on the envelope along with two phone numbers where they could be reached.

I said goodbye to Heidi and she was on her way. If only my saga ended there! It doesn't. I live in Michigan and it took about 2 hours to get home. After arriving home, my daughter calls from the airport in Atlanta to tell me that she arrived safely. She explains that she is in a room watching a movie. Fine. However, the escort does not even give her the courtesy of speaking to her--they do not say a word to my daughter once!

About an hour into her flight to Miami I get a call here at home from Rafael. He explains to me that the airport in Chicago did not pass the contact information on to him and therefore he cannot release my daughter to anyone and she'd be released to police custody. Here I am in Michigan, my daughter is flying alone and after the day I had at the airport I begin to panic. Rafael told me that it was against the law to send her U/M status and that I should have never sent my child away like that. I asked him if I could explain what happened earlier in the day and he told me that it was of no consequence to him--he didn't need to know, except that he was filing a complaint regarding this. After telling him that he would listen to my explanation he stopped talking so I could make sure he understood that this was in no way my fault--that I was simply doing what the airlines told me to do.

I gave him the number to the person who would be picking Heidi up in Miami and told him that given this information, he'd better not turn Heidi over to the police! I asked him for a direct phone number so that I could know when Heidi landed and that everything would be okay. He would not give me any number at all. I begged him to understand that calling me like this and telling me that I had gone against the law, the person picking Heidi up didn't match the original ticket, etc., caused me a great deal of anxiety--how would he like it if this were his daughter? He told me he never would have sent his daughter away like I did. I couldn't believe my ears. NO customer service, NO mercy, NO compassion, NO understanding! Finally, Rafael called the number I gave him and was told that the person picking up my daughter was already in the airport waiting for her. I finally heard from my daughter after midnight and was I ever relieved!

I have to tell you that I am VERY disappointed in Air Tran and the way they treated me--even so far as to call me a [expletive]. Any one of those other passengers can attest that I was calm, and yet worried about how I was going to get my daughter to her final destination given the circumstances. Yes, I was in tears, but never did I raise my voice or call anyone names. My dad was on the phone with me to help me and he can attest to this as well. [This] airline lacks customer service, lacks compassion. If Robert or Sebastian had offered to put Heidi on another flight--knowing that the repairs were already hours away--I would be a loyal customer and would have been most appreciative. However, while they knew the repairs would take 7 hours they would not help me out unless the flight was cancelled. There was 7 hours of time where my daughter could have flown into Atlanta and made any number of connecting flights to Miami. I have forwarded this letter to the above mentioned organizations so that everyone is aware of my dissatisfaction. I will never fly Air Tran again.

On a recent flight from Baltimore to Seattle I encountered a horrendous flight attendant. My cousin and I were comfortably in our seats with our luggage already stowed in the upper compartments. A large group of teens (8 to be exact) were traveling with their parents --who happened to be sitting nice and far away in first class. Most of the kids had taken their seats when three of them started complaining they're in our seats without confronting anyone in particular. Hearing this, and knowing that several of them had just taken seats in the two rows behind us, my cousin and I looked down at our tickets. The woman sitting next to us did the same. We each verified that we were in the correct seats. After a few minutes the commotion and complaints continued from the group behind us. A flight attendant appeared with some sort of passenger print-out and asked to see the teens' tickets. She quickly looked over the list and said ok, so you're sitting there... and you're sitting there pointing to my seat and my cousin's seat.

My cousin and I showed the woman our tickets, which showed the exact same seats. DOUBLE BOOKED! At this point we were all standing in the aisle, waiting to see who would get the seats and where else there would be available seats. My cousin kindly patted the flight attendant's shoulder and said don't worry, its not a problem we can move. The flight attendant rudely exlaimed Just sit somewhere! Seeing an empty seat nearby I asked can you tell me if this one is available? And instead of looking at her list she rudely told me to sit and change seats later. My cousin had to walk several rows up (about 10 rows away from me) to find a seat. Meanwhile, the woman and her dog who was sitting with us in the first seats had to be moved toward the back of the plane. After everyone was finally seated, and before we began taxiing I noticed an empty seat two rows behind me. Since the flight was 6 hours, and I had my cousin's ipod and other items in my possession, I asked the flight attendant if my cousin could move back to be closer to me. She rolled her eyes at me, and told me that no one could be out of their seats and that she (my cousin) would have to move later.

Not two minutes later, the woman gave that empty seat to another passenger who complained about sitting next to the woman with the dog. The flight attendant could have easily moved my cousin back to the empty seat, and put the complaining man in my cousin's seat. There was no kindness or effort of any kind of the flight attendant's part. Even the teens who took my seat exclaimed oh my god she doesn't listen! and my new neighbor on the plane (even though I didn't start the conversation because of my frustration,) said I can't believe she made you move! You were already sitting down. Here's the best part: We then sat on the runway for 2 hours during a thunderstorm!

What a horrible way to start my vacation! This was the 2nd leg of my trip and after already traveling 5 hours I just wanted to be comfortable and relaxed.

I booked an Airtran flight online and was transferred to a web page that asked how many bags I wished to check. It stated that up to two bags could be checked free so I checked two bags.

When I got to the terminal, the ticket agent wanted to charge me $20 for one bag because it was now their policy. I complained about the charge and an argument ensued. I asked to speak with a manager and was told that there were none available. I insisted and the two ticket agents left and returned with a guy named Vern. While actively arguing my point with Vern - which was that at the time I booked the flight they did not charge me for the bag and my flight was confirmed and paid for and that their policy took effect after I booked my flight so it did not apply to me - I mentioned the word damn. At that point I was threatened with being thrown off the flight and they also called the cops.

I had to check the second bag because I had toiletries that would have been thrown away that were worth more than the $20 being charged. I filed a complaint via their customer service department and was basically told that they would handle it, however, I would not be made aware of the outcome - it would remain internal. They also refunded me $10. My concern is this - I had a right to complain because I was getting ripped off ( which was my point - the amount of $20 was not the issue) and I think the threats and calling the cops were too much and that they went far overboard in doing so.

I am writing to express my frustration I encountered with Airtran Airways Inc. on April 25, 2008 leaving from Atlanta to Puerto Rico. The departure time reflected on the ticket was 11:15am. My friend and I checked in at the kiosk and went through security. We arrived at our terminal 1 hour early. When we arrived at our gate at 11:05am the door at the terminal in the airport to the plane was closed, however, the plane was still there. Please understand that we arrived exactly 10 minutes prior to 11:15am. I asked an Airtran agent at another counter if he could help me as the plane had not even left nor had it moved from the gate. Nobody did anything! Why did Airtran not call our names if they knew we checked in also the flight left early.

Because of this, we missed our flight to Puerto Rico and had to fly American Airlines and buy a one- way ticket in the amount of $233.00 to PR. One thing that really CONCERNS ME is the baggage situation. At the Atlanta airport after our plane left us, an Airtran agent told us our baggage would be waiting for us at the San Juan airport upon are arrival. When we arrived in San Juan, no one was to be found in the airport that worked for Airtran. Needless to say, we did not receive our luggage until the day before we left. How is it possible that our luggage was on the plane but we were not. For security reasons and since 9/11, I would think that would be a perfect way for a terrorist to place an explosive on the plane. Airtran should have let us on the plane, or give us our luggage back. Is this not against regulations? I contacted wrote a letter to the CEO, Robert Fornaro. After days of not receiving a response, I finally called Customer Relations. The representative gave me 2 $25 vouchers for the inconvenience for our luggage not being able to obtain our luggage until the day before we left. This is the standard practice for Airtran when it comes to misplacing consumers luggage.

Subsequently, after I spoke with customer relations, I received a response from Ms. Elizabeth Rector from Airtran Airways Administrative Affairs department. However, she was unwilling to do anything to compensate us for the inconvenience. I am asking that me and my friend be compensated for the inconvenience. I am requesting that we be refunded for the one way ticket we had to buy from American Airlines or be given a credit in the amount of $233.00. This is one of the worst experiences I have ever had in my life with an airline. My trip was completely ruined because 1) the gate closed early and 2) our luggage was lost for until the day before we left.

This is a GOOD REPORT! I wanted to report that a year and a half ago my mother flew from Minneapolis to Atlanta and AirTran was wonderful with helping her get around. I called and talked with a customer service rep after I booked her flight on line and arranged for them to meet her with a wheelchair after to take her to the gate and help her get on the flight.

They let her board the flight first and also mades sure that we got a seat with extra leg room. In Atlanta they were waiting for her with a wheelchair at the gate when my mom got off the airplane and took her through the whole airport and helped her get into our car. This was also the case when my mother went back to Minneapolis from Atlanta. My husband and I also got permission to go with her to the gate until she got on the flight as well as meet her at the gate when she came to Atlanta. We just had to get clearance at the check in counter.

AirTran Airways was very accomidating for my mother when she flew. My mom can not walk very far without a wheelchair and has trouble with her breathing. They were great!

On Saturday May 3rd I made flight reservations for 4 from Wichita to Ft. Lauderdale for a cruise leaving Dec. 7th. Flight dates that I arranged were from Dec. 6th to return Dec 13th. On Sunday, May 4th I realized that I had entered the wrong return date. We, in fact needed to return on Dec. 14th.

I called AirTran to change reservations because I simply had no choice. Their response, no problem, for $85 per ticket they were glad to change the reservations. I won't deny that their policy does state this fee however, it does appear exhorbitant and you would think they would make some exceptions. I guess it was a stupid tax on my part.

I booked a flight with Air Tran from Atlanta to Jacksonville for my husband and I for departure on Saturday, April 5, 2008 and return on Tuesday, April 8 We had a round trip fare that worked out to be $293 each after adding fees and costs (including advanced seat selection).

First, Air Tran cancelled our return flight and booked us on an earlier flight (thus shortening our stay considerably). Nevertheless, I checked us in online and printed out boarding passes. When we arrived at the Atlanta airport at approximately 10:30 am for our 11:48 am flight, we were happy to find a relatively short line at the baggage check-in near the public transportation we used to get to the airport. The line was moving very slowly, however, and had no separate check-in for those needing boarding passes, so I checked other Air Tran counters and the outdoor baggage check. The lines were unbelievable, so we stayed in our relatively shorter line. (We heard that Air Tran had cancelled a number of flights due to weather, but cannot verify this. Surely other airlines would have been affected, but none had the line Air Tran did, including Delta.)

While we were waiting in line, I tried to verify our flights again at the computer stations prior to the 11:00 am cutoff, and could not get a confirmation to come up. It took as an hour to reach the front of our line to check bags, by which time our 45-minute window for baggage check was past. Our option was to go stand-by on a 3:00 PM flight, with no guarantee of getting that flight. We opted to drive instead. As we did not accept the offer for standby, we were deemed a no-show.

The problem is, we had an almost identical experience with Air Tran in Mid-December, 2005 for a trip to New York. Air Tran seems to have a policy of extreme overbooking, so if something happens (bad weather, for example), everything backs up. The approach seems to be to create delays so that Air Tran will not have to compensate the customer for missed flights due to overbooking. We are NEVER flying Air Tran again, and did not even try to claim a credit toward future flights. I would really like to know how overbooking is dealt with, and whether airlines are required to be transparent about these policies.

My girlfriend and I live in separate states and fly on long weekends and vacations to be together. We have used Airtran a couple times in the past and have had nothing but problems from delayed flights due to computer problems, flights canceled for no given reason, missed connections due to a number of reasons.

Today is the last straw and we will never use Airtran again. My girlfriend sat on the runway for over an hour. The passengers were told the delay was due to bad weather in Atlanta, so she text messaged me this information. I looked at the weather doppler radar for the south east and found no weather within 1500 miles of Atlanta. She missed her connection in Atlanta due to this and we still do not know the real reason the flight was delayed.

My girlfriend will miss work tomorrow, have to sleep in the airport and wait for another flight in the morning.

We flew on Air Tran sometime last year, and after landing we were offered an Air Tran Visa credit card and a free 3-month's subscription to a magazine. After the three months we canceled the subs and closed the account. We have been receiving statements from Air Tran Visa monthly charging us for service charges and late fees. We contacted them on the phone on Jan 8, 2008, and talked to Sarah (no last name given) who recognized the error and said that the only amount we owed was $21.38. We paid that right away. We are still receiving statements as indicated above, and the balance of course keeps escalating. These people are taking advantage of us been senior citizens, and they believe we will continue paying. We are requesting your help to resolve this problem that could ruin our A+ credit rate history. Thanks in advance for your help.

Has not caused any damage so far but could ruin our credit history if ignored.

My daughter bought three Airtran tickets at $109 each (total $327) through Travelocity. Somewhere along the line, the credit card transaction was doctored, and she was billed an unauthorized $2070 by Airtran. Airtran and Travelocity both blame one another for the problem, but AirTran has pocketed the money and will not refund it.

$1728 in fraudulent credit charges, time spent in trying to get someone to take responsibility and fix the problem. Extreme emotional distress since the trip was to see a dying relative.

My daughter bought three Airtran tickets at $109 each (total $327) through Travelocity. Somewhere along the line, the credit card transaction was doctored and she was billed an unauthorized $2070 by Airtran.

Airtran and Travelocity both blame one another for the problem, but AirTran has pocketed the money and will not refund it.

No one offered to help me or find an alternative made.

Web site and email adverstising is a 2 day sale for Atlanta-Chicago at $39 one way from May31 to Oct4 for travel on Tuesday and Wednesday only. Having checked the web site for all Tue/Wed travel there is no $39 fare listed only the $89 one way which is normally available on other days. I do not think any $39 fares are or have been loaded to the web site. I started looking on May 15.