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Frank of Queenstown MD (05/19/08)
We had booked our flight to leave on January 19th to depart @ 8:35AM from BWI to Montego Bay to attend our son's wedding. We were told the flight was going to be an hour late. NO PROBLEM! We finally boarded the the plane and sat on tarmac for 3 hours. Then they told us to get off the plane and wait for futher instructions.
After a while we were told that we could not fly out till the next day in the wee early morning hours. We missed our reservations at Sandals and our son's rehearsal party. When we asked if Air Jamaica would at least arrange for Sandals to extend our stay for one more night we were told tough luck. They intended to do nothing.
The service and food sucked on both flights. I don't think I would ever fly Air Jamaica again and now with no response from my letter after four months I have no other choice to seek legal help.
We had four rooms at Sandals reserved at almost $500 each. Were lost first nights stay and also missed our son's rehearsal dinner and was dead tired for the wedding. We had been up all night waiting for our flight.
Debra of Palm Beach Gardens FL (02/16/08)
I purchased three tickets in September 2007 for a family spring break trip to Jamaica in April 2008. I just found out, 7 weeks before the trip, the flight is no longer being offered. The flight I paid for several months ago has been discontinued. I was to arrive in Jamaica at 9:30 a.m. Now we are scheduled to arrive at 3:50 p.m.! Almost 6 1/2 hours later. I was told I could be diverted from FL to SC then back to Montego Bay for an 11:30 a.m. arrival. When I spoke to Donna, the supervisor, she told me there is no way they are going to incur the expense of issuing 3 new tickets, and I can just get a refund if I don't like my arrival time! She told me if I can find a cheaper airline, use them. I asked her how can I do that this late and at the peak of Spring Break just a few weeks away? She said, "Exactly, it is the peak of spring break so ours is the best alternative! And if you don't like it, cancel."
I paid a great deal of money for an all-inclusive resort. Now, with this late arrival, I will not get any benefits of the resort except any late evening activities as I likely won't even arrive to the resort until 7:00 p.m. and still would have to check in and get settled! That's essentially $600+ wasted in travel time changes by Air Jamaica. While I'm paying for three people to eat and be entertained by the resort, I will be feeding us all and paying again prior to the departure and no entertainment as the day will be wasted. So I paid $600 a place to sleep that night! The careless attitude by the employees is enough to make anyone never want to fly this airline again!
Kathleen of Union NJ (12/10/07)
I got Jamaica Air tickets for travel booked months in advance (last April) for travel out of Newark Airport on December 5, 2007 direct to Montego Bay, Jamaica. At 8.00 pm on December 4 I received a phone call that the flight out of Newark was canceled and passengers would be shuttled to Kennedy Airport, New York. Upon arrival at Kennedy Airport the agent told us that the flight previously scheduled to leave Newark was now leaving at 2:00 pm and would be landing in Kingston, then on to Montego Bay. This was not told to us the previous night. To make a long story short, we arrived at Newark Airport at 9:30 am and did not arrive in Montego Bay until almost 9 p:m; our previous flight was scheduled to arrive at 4:30 or 5:00 p:m. This is unconscionable. Airlines should not be able to get away with such subterfuge. Air Jamaica had to know well in Advance that they were going to inconvenience the Newark passengers. There should be some type of penalty attached when this kind of practice occurs with no explanation or apology given. Passengers should have some rights in this type of situation. It was my first flight with this airline and most likely it will be my last. It is my intent to put this in a written letter of complaint to the airline.
This takes a physical toll on an individual. A trip that originally was supposed to last three hours with probably a two hour airport wait took about twelve hours. We missed an entire day of a five-day vacation since we were too exhausted to do anything that late at night. I think that Air Jamaica should be liable to the passengers in some monetary fashion.
Angela of Rockville Centre NY (04/01/05)
My flight from Kin, jamaica to JFK, New York was cancelled on 03/30/05. I had a 4:17 pm flight and I called at 1:00 pm on the day of the flight to see if it was on time. I used the automated response system and was told the fligh was delayed until 5 o'clock. I got to the airport at 3:00 pm and waited on line for about 1 hour when I was told the flight is cancelled until 5.00 am the following day. Since Iwas already at the airport with my 19months old son, they said that I could catch a flight to Montego Bay at 5:00 pm and connect to a flight to Newark at 9:00 pm. and they would transport me to JFK . The flight to Montego Bay did not leave until 6:00pm and the flight to Newark left at 10:00 pm. At Neward my name was not on the list of people needing transportation to JFK. Iwas finally offered a cab to my home and I arrive home at 3:45 am on 03/31/05.
The fact that no information was given to me when I first entered the airport was critical to me because my party had already left for home. My 19 months old son did not have enough milk or diapers for a 12 hour trip. I paid US$200.00 more for this flight because I did not want to stop or have a layover. I could not go to work the following day as I had planned. The airline should be forced to compensated costumers when a flight is cancelled within 24 hours of the flight time.
Kalli of Garden City NY (02/01/02)
My fiance and I booked our honeymoon to St Lucia in Feb 2001 for Decmebr 2001 via Air Jamaica. We cancelled after the 2nd plane crashed in NY (11/12/2001)- we were too scared to go overseas. Now, I am pregnant and do not want to fly at all this year. I do not want vouchers that will expire this year in November worth less than the almost $2000 we paid! We want the credit back on our credit card. The hotel gave us back everything- why can't Air Jamaica? It is ridiculous in this time of tragedy. This will cause us NEVER to use Air Jamaica again!
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