Air India

This is to raise my major concerns during my travel from Singapore to Chennai using Air India flight. Let me list down the issues:

5. Even after take-off of the flight, A/C was not running at all and after the passengers' escalation it was switched on. Are you guys not having A/C facility also in the flight?

If you are running under loss and try to do all these kinds of cost cutting, then why are you guys running the flight service internationally? I feel you guys do not have the capability to run the flight service domestically.

I had a connecting flight Kolkata-Mumbai-Munich-Genoa on 17th of April. There was 2.5 hrs time gap between Kolkata-Mumbai and Mumbai-Munich flight. The 1st flight is of Air India (AI 773) and it was 2 hrs late without any notice. After landing there, I requested them to help me to reach Mumbai terminal 2 to catch my next flight. They didn't help me. The next flight was luckily operated by Lufthansa, and they were kind enough to consider my situation and allow me to check in for the flight in emergency condition. Because of Air India I could lose the biggest career opportunity of my life. After this horrible situation, I swear that I will not travel on Air India again.

I flew on the 2nd of April from Delhi to Paris. The plane was coming from Chennai. I was traveling with a friend. I was not feeling well; I had fever, diarrhea, and headache. Once, I wanted to go to the toilet, but I could not reach them. It was not possible because of the trolleys. So, I ran to the business class, and the stewards told me to stay away for I had no right. The first and business classes were completely empty. So I was not disturbing anybody. We called a doctor, and this doctor said I had to be laid. The steward replied that the economic class was full. So I had the most miserable and horrible flight in my life. I love India. I try to go every year, but one thing is sure, I shall never travel again with Air India.

For the last three days, I tried the Air India Express website and it was not working. I called customer care and there was no response from them. From one travel agency, I came to know that the website is upgrading and will come back up maybe two days after. Well, done Air India, congrats for all of this. Please change my country name from your site.

Flight AI 0127 leaving from Delhi to Chicago, 4/1/2012 - We purchased two business class tickets, one for my wife and the other for our daughter. These were two seats next to each other. Air India separated the seats between my wife and daughter and stated that nothing could be done as it was a full flight. The check in counter said someone should be able to switch seats so that my wife can sit with our daughter. My wife and 3 year old daughter had to sit separately in a flight for the duration of 15+hours.

My wife tried asking two different passengers if they could switch seats. One was a single Indian guy, about 20-23 years traveling by himself. He refused and said he was not moving, imagine that. Another option was to ask a couple if they would sit separately and they also said no. My wife and 3 year old daughter had to sit separately in a flight for the duration of 15+hours! After hearing about this experience, I am disgusted at Air India and I am ashamed to be an Indian.

Today was a pathetic day for me because of Air India. It started from morning, when I reached Delhi terminal 3 and went to row E and counter no.6 for boarding pass, for traveling Delhi to Mumbai, flight AI 887. There, I was told that only one ticket is booked for Mr. Nishesh **. While on Dec. 26, 2011, I booked the tickets from Air India website for my wife Mrs. Urmila **, daughters Shaivya ** (7 years) and Saanvi (2 years). I had a plan to go Shirdi. I did not get the railway ticket, then I dared to take air ticket to Mumbai and then further travel by road. But Air India spoiled our whole plan and gave big mental pain.

I asked the lady sitting on counter, that I had booked for four members (one infant). She checked twice in computer and then asked her senior for our concern. I handed over my one bag for luggage to that counter on my ticket and went to her senior. That gentleman also checked and verified and said that system is showing one ticket for Nishesh **. He advised me to go to Air India booking counter and tell the details. My wife and daughters were nervous because it was around 8:20 a.m.

I followed his advice and went to the counter. There Mr. ** was sitting at the the counter. I told the details. He said the same story, that only one ticket is booked. Then I asked the availability of the two tickets in same flight. He said, "You can purchase the tickets, but confirm from the boarding pass issuing counter". I ran to the row E and confirm. He said, "Do it immediately, otherwise he will not be able to give you the boarding pass".

Then I rushed to Mr. ** and purchased two tickets for my wife Urmils ** and Shaivya **. I paid Rs.13410 through my credit card. When I checked the itinerary receipt, it was wrongly made for next day i.e., 28 Dec. flight no AI 688 ( ticket no ** and **).

Now you can understand our situation. Mr. ** said you go immediately and take the boarding passes. I went to row no. E and met the same gentleman. By the time all four boarding passes were in his hand. I asked about the mess, then he noted down few details from my new purchased ticket receipt. I took the boarding passes and traveled to Mumbai. After reaching Mumbai, I started calling on different numbers, found with different sources. I dialed one number, **, and reached Mr. **. He was trying to understand me, but unfortunately, call was disconnected. Then, I again I called the same number. One lady picked the phone. She talked rudely and said she can not help me. Time was around 12:30 pm.

Now I moved for Nasik (as planned). After reaching Nasik, I found one number in hotel (**), I called that number. The person who lifted the phone was really nice. He understood the issue and tried to cancel my new tickets. But I do not know when the money will be returned in my credit card account.

Now just think about my agony and the pain. I was having a very good opinion of Air India. I request to the concerned authority. Please go into the details and compensate the appropriate amount as early as possible.

Hi! I had a return ticket from Ahmedabad to Newark on 05-Feb-2012 (Sun). I call up Air India toll free, no and talk to customer service to extend the ticket and make reservation on 12-Feb-2012 (Sun). Customer Service representative told me price of $230 ($125 Penalty + $105 fare difference in different Class). I agreed to amount and told to book the reservation. She told me to pay the amount in Rs or Dollars at city office. This was between 10:00 PM - 10:30 P.M I.S.T. I confirmed the amount with the customer service one more time and requested to send the mail, which she mentioned, I can't.

Next day I went to City office to pay the amount and customer service in city office told me to pay $279. I was surprised and I tried to explain the complete matter what happened and what was agreed. He call another office and confirmed the price of $279. 03-Feb-2012.

Immediately I called up the customer service and explain the complete details. Initially, he tried to convince me by saying that dollar price fluctuations, mistakes made by representative and so on and he provided me fare of $254. I requested the customer representative to check the call recorded between myself and customer representative whom I have talked last night. She came on call and agreed that she quoted $230. But on that day no conclusion. Again, I called on Monday, 06-Feb-2012, explain details to new customer service person. He told me price of $279 telling me the Taxes got increased, so I have to pay the $50 dollar difference i.e between $230 - $279.

I am sick of calling and looks like I am cheated by Air India. It does not matter of $50 but why should I suffer of someone else mistake or miscommunication. I would never changed my itinerary if I've been quoted $279. Right now, I am in situation that I have to pay $279 and cannot revert back my itinerary. Please let me know what can be done over here. Thanks.

Kindly note that my parents had gone to Dubai for vacation and had a return flight on Feb. 2, 2012. However, when they reached the Dubai Airport, they learned that the flight was overbooked and there were no seats left for them. Then after rigorous follow-ups in Dubai and India, we got confirmed tickets for today i.e. Feb. 3, 2012. The same story was repeated, that the flight was overbooked. This is really unacceptable situation. No airport assistance was given. It was a pathetic situation. Thanking you in advance for your kind cooperation.

I am writing to you to let you know that we were at the Delhi airport on December 14th around 3pm. We missed our flight which was through Virgin Atlantic on 1:50pm due to some accident with our car. So we talked to the airline people and they said that it was not their fault that we missed our flight so we needed to buy another ticket.

So we decided to buy a ticket and the earliest flight was an Air India flight no.101 at 1:35 am (December 15). So we checked in almost 3 hours before the flight. After couple of hours the captain announced that the aircraft was going back to Delhi because of some mechanical problem in the aircraft. So, we came back to Delhi and waited until the airline arrange us another aircraft.

Next flight they arranged for us was actually at 9:30 in the morning but by the time we checked in again it was 11am and that was a direct flight from Delhi to JFK airport New York (15 hours). My question is, if there is some problem in the aircraft who is responsible for all this? We suffered on the airport for so many hours with the two young kids who still drinks milk from the bottle. This is not fair with us at all. I am looking forward to get a justice either refund or credit.

Upon my arrival in Toronto on Dec 17, one of my suitcases were missing, after 2 hours of search and waiting, the few of us with missing baggage had no other option but to file a delayed baggage report. To my surprise, upon arrival at home, the suitcase in my possession was completely destroyed, this was a brand new suitcase and plus my camcorder on which I captured important videos and memories was stolen leaving behind the empty case. This was done by Air India baggage agents for sure.

Today Monday Dec 19, I spoke with the Air India agent at 416-776-3930/31 and she passed me over to some guy who apparently was on his way to the start of his shift and asked me to call him back, which asked for his number, he said he rather take mine down and would call me back in 5 mins, this was at 10:00 and now it is 12:15 and no callback received. I called again and it went to their VM with a recording that they open until 3 pm. They have a horrible customer service and thief staff working.

This is to complain regarding the Air India office in Singapore. I have my flight booked from Singapore to Hyderabad from December 22 - January 9, which I wanted to reschedule to December 31- January 16. I called thew office many times but no one seemed to care to answer the call. Finally, I visited the place at Shenton Way and was told that the server was down, and they cannot do the rescheduling, to my dismay. When asked, what is the estimated time the server will be available. They did not have an answer.

I have spoken to Heer, and all she said was she will not be able to do the rescheduling, since the server is down. When asked for any other workaround, she said she doesn't know. Now, is that a passenger's mistake that the server is not available for 2 days? This is completely ridiculous, and I wanted to complain to someone in this regard. What will happen if we try to reschedule later, and the flights are not available? Who is questionable here? They have irresponsible staff and no information of the issue they are facing. I will never ever book my flights again with Air India.

I travelled with Air India from London to Hyderabad, India on November 17, 2011. I happened to have excess cabin luggage of 3 kilos. This luggage was checked until I was about to board the flight. Three ladies stopped me at boarding and weighed my luggage. After seeing that my luggage was excess, they ill-treated me and snatched away my boarding pass and insisted me to pay 150. They were very rude and asked me to walk away from the airport if I did not have the money. They also blackmailed me, saying that they have called security to make sure I leave the airport and not board the flight. I requested that I would like to bin the excess luggage as it's not worth 150. But they did not allow me. After this ill behavior, I had to give in and pay to board the flight. This kind of pathetic customer service was appalling to me. I will never board Air India again and will insist all my friends and family to do so. I had to pay 150 for extra luggage of 3 kgs.

This is regarding a return flight booking for my father with Air India. We had a confirmed airline ticket with the PNR number. The confirmed itinerary was also emailed to us from Air India that also listed the assigned seat number. When we reached the JFK airport for check in. They said the ticket is canceled and there are no seats available anymore. Also, they cannot do anything about this situation.

The behavior of one of the staff members was very rude. She was introduced as a staff supervisor and she was totally unwilling to help in the situation even when I told her I have email confirmation (with the assigned seat number) about the return flight. No one wanted to take responsibility of the situation and no one showed willingness to help. The airport staff started blaming their call center agents and their call center started saying that they cannot help anymore and kept telling me to talk to the duty manager.

I had to speak to the duty manager and wait until the very last moment before they assigned a seat to my father. The boarding had already begun by then and my father had to rush to the gate. The Air India service made our day really miserable before a long journey. It was a mental exploitation.

I thought the bad service ended with the assignment of the seat but in fact it did not. Air India made my dad gate-check the carry-on bag. Since it was in such a rush my father was only able to take out some valuable items out of it before checking it in at the gate. When he reached the final destination, he was not able to find the gate-checked carry-on bag that had a number of other valuable items. So Air India made the overall journey even more miserable when they lost our luggage containing the valuables. I also noticed there were other passengers who were in the same boat, which means they were given confirmation about the flight and they were told at the airport their ticket is canceled. So it clearly appeared to me as a bad business practice.

I sincerely and truly urge agencies like Better Business Bureau (BBB) to take appropriate and strict action against Air India as soon as possible so that other passengers are not treated miserably by them in future. Such situations are absolutely not acceptable with international flights when the passengers: (a) paid over $1,200 for the fare. (b) has a long journey ahead of them. I appreciate support in this situation!

I was having my flight from Jaipur to Mumbai on November 13 at 13:40. As recommended on the ticket, I reached 60 minutes earlier than flight timings. After I reached there, I was informed that my flight has been delayed by 4 hrs. This should have been told to me earlier so that I could have managed my schedule. I am really disappointed by this type of customer service from Air India.

Air India **!

I will never use it for my family again. They have bad customer service.

I booked two tickets for my sister's wedding but she got had accident in India and due to surgeries and all, we had to cancel the wedding. I shoot an email through Air India site and someone forwarded me an email stating that "your problem (email) has been sent to higher authority". And the person to whom it was forwarded to was not an Air India person at all. (Imagine working as a customer service person and not knowing the person where I should forward respective complaint or issue.) Then I shoot an email back regarding this and followed up many times but I never get a reply.

I contacted through phone and was told to "contact your agent and they will do their job".

My agent is no longer helpful for any concern to ask for higher authority and just said to cancel the ticket. (We think we should not be paying $600 to cancel the ticket; rather if that can be used to family member who is really in need.)

Basically, this process took me about 25 days. And after all these, I end up wasting my time and not getting any consideration and losing money.

It's like we don't care once you book ticket and we have your money--Air India approach.

I looked at the list and my complaint falls into many categories; not just the one I put above. Air India made misrepresentations about a service, there were service delivery problems, there was excessive delay causing much monetary damage, bait and switch, false advertising, etc. Basically, Air India sold a ticket which it could not honor but sold the ticket anyway. Air India does not care about its customers, what it promises, and providing its customers with a good experience--that is very clear from this incident. Air India sold two tickets which were purchased in the U.S. using a U.S. credit card. The flight was from Indore, India to Singapore, Singapore. The ticket required a change of planes in Mumbai, India with a two-hour stopover.

At the time of purchase, Air India confirmed that two hours was more than sufficient time to get from one plane to the next at the Mumbai Airport. We told Air India that we had connecting flights (seven hours later) from Singapore to Jakarta, Indonesia and that we were rushing to get to a big family event. At Indore, we checked in straight through to Singapore. The flight was delayed by more than two hours.

We told the manager at the Indore Airport that we have a connecting flight to Singapore, and that almost seven hours after reaching Singapore, we have a connecting flight to Jakarta, Indonesia. She said that the flights from Indore to Mumbai are always late and that once the flight reaches Mumbai (due to air traffic congestion), the flights circle the airport for a minimum of 20-30 minutes up to 1.5 hours.

Then, we showed her the ticket. She confirmed that it was a ticket with a connecting flight, not two separate tickets. She also said that this delay with the same flight connections happens all the time with people trying to fly directly from Indore to Singapore. She had said that she told Air India headquarters in Mumbai at least one month prior to stop selling such itineraries. To make a horrible story short, the flight to Mumbai was delayed.

In Mumbai, we were treated like dirt and asked to wait for seven to eight hours in an non-air-conditioned, uncomfortable area and were not provided with water or anything to eat or drink. Because the flight to Singapore was missed, we missed our connecting flight to Jakarta, Indonesia and missed the train from Jakarta to Yogyakarta, both of which were prepaid. We were forced to spend one night in Singapore (unplanned expense), one night in Jakarta (unplanned expense), buy new air tickets from Singapore to Jakarta (unplanned expense) and buy air tickets from Jakarta to Yogyakarta (unplanned expense). Also, we had to eat, spend money on taxis to and from airport, etc.--all of which were unplanned expenses.

Because of all this, we had to spend nearly $2,000 extra, and this was with us being very conscientious about not spending too much money, staying in cheap hotels and taking the cheapest flights. We have receipts for all expenses. This doesn't cover the stress or inconvenience of last minute searching for hotel rooms (it was the Good Friday holiday weekend), finding a reasonably priced flight, finding a hotel late at night in Jakarta (which is a bit unsafe), taking taxis at night, etc. It is utterly disgusting that Air India could sell a ticket like this knowing 100% and full well that there is no way we would ever make it to Singapore on that ticket.

This issue is related to an incident at the check-in desk on 16th August 2011 at Heathrow Airport Terminal 3.

Our luggage allowance was 46 kg per person and we had more than that. Sam, an Air India representative, was dealing with this issue. He had asked us on numerous occasions to reduce the luggage in an extremely rude way. At one point, he told my sister that the UK economy is so bad that they are sending you back to where you come from. Is this the kind of attitude your staff is taught? My sister and her friend cried and I couldn't handle this. He was teasing by passing remarks like such attitude won't help much to negotiate. I became angry at this point and was rude as well.

I, Savita **, booked two air tickets PNR No. ** in May 2011 for 15/08/2011 from Bangalore to Delhi by Air India flight No. AI 501. I am totally surprised to know that two days before the departure, one executive has informed me that I, along with my second companion are not allowed to travel by this flight and have been shifted to AI 503 although the flight is moving in its scheduled time. I am unable to understand that if the flight is not canceled, then why did the other passengers provided the seats and be allowed to travel in it who have booked the seats currently? Why were we pushed out of it, who have booked the seats 3 months earlier?

My parents and in-laws have come many times to USA by Air India with open ticket. Obvious reason to use Air India is having many people who speak same language so that they can get better help. But every time when we plan on booking return ticket we ended up paying as "the tickets are not available in the class that we have booked". Doesn't matter how early you contact them same response. I think this is a scam to make more money. Really surprised how come no attorney is looking into it as it's been happening for couple of decades already. Air India has always charged me for return ticket with open ended booking.

Dear AIR INDIA Airway,

I am truly disappointed with the service you have provided. The delay of flight was without any apology, the inattentive service provided by your staff (plus no smiling), and even unprofessional safety guide. The waiter said to me that, "Why are you asking for the water, when just now I served juice?" and et cetera.

Hell service, rude waiter and unprofessional.

My date of travel was 26/07/2011; flight travel number was A1 346, and it was from Chennai to Singapore.

The service rendered by Air India staff is heartrending. Let me jot down the problems I had to face during my travel from US to Delhi and to Kolkata on 14/15 November 2010.

1. In the US to Delhi flight (AI102), the sound of the TV/movie in my row of seats was not functioning. Nobody in that row could watch a movie or play a song. Imagine the dilemma and the frustration when you board a long flight home, and you have to end up sitting looking at the flight ceiling. I am not sure how it went unchecked and not fixed by the ground staffs before the flight took off.

Secondly, after we were able to get hold of some staff, we were made to wait for hours without informing us if there is a clear process or agenda in place. Then we were made to wait in the immigration (3 hrs - it was 11 PM when we got out of immigration) because there were no Air India staffs with us; when they were with us they did not know what to do.

While most of the passengers got their luggage and were waiting in the bus, some of us were still looking for our luggage. When finally we found them (some registered lost baggage complains), we found out that the bus had left for the hotel without taking us. We then had to book a Toyota van, and go to the hotel on our own. By the time we reached the (wrong) hotel, Centaur, it was 3 AM.

Fourthly, we left for the airport at 4:30 AM to catch the 6:30 AM domestic flight to Kolkata. In the airport, we found out that we are not allowed to enter because we did not have any ticket/boarding pass and et cetera. The Air India counters had no clue what we were talking about; then began a round of shouting at the Air India boarding pass counter. The Air India staffs there also did not have any idea about our so called reservation. After a hell lot of cries and shouts, and pleading we got our tickets few minutes before boarding. Also, I have to mention that there were a lot of issues about allowing such large checked in luggage (from international flights).

So, what I got from the above is that, Air India does not own responsibility, and does not know how to carry them to satisfy customers. The highlight of this whole issue is that they were nowhere to be found when needed for mistakes that can only be attributed to them and to us passengers (or maybe we did make a fault by taking Air India flight). The passengers had to spend grueling hours from 4:30 PM on 14th November until 2 AM on the 15th of November before we were taken to a hotel.

I am entitled to a partial refund on my cancelled e-ticket, but I am being refused my refund by Air India. I contacted the refund department via the email eCommerce@airindia.in, and the relevant regional managers of Air India many times. They either do not reply back, or they tell me that partially utilized tickets are not refundable. It's been six months since I applied for my refund.

I can prove to you that there is a refund for partially used ticket. Firstly, Air India reservation confirmed to me when I cancelled my ticket that I will receive a partial refund for the unused part of the ticket. That is why they referred me to ecommerce@airindia.in. Secondly, in the company website, there are clear and legal statements confirming that partially utilized tickets are refundable. Let me guide you as to how to find the statements. Please see below:

1. Go to your website http://**

2. Click on FAQs or http://**

3. Please see the very first Q&A, and I have quoted it below:

1. How do I apply for a ticket refund?

A. You can submit a ticket for refund, which is either partially utilized or totally unutilized, within one year after expiry of the validity of the ticket. The refund would however be processed subject to the fare restrictions of the ticket. If the payment has been done in cash, a check with the refund amount is sent to the address as specified by the passenger. If the payment has been made by credit/debit card, then the amount is credited back to the same credit card account. The refund cannot be processed to an alternate card account. The transfer to any other card account if required would have to be requested by you to your card issuing bank only. If the payment is made by direct debit-bank transfer, the amount would be credited back to the same bank account that it was debited from.

After the above proof, I am not sure how is my request being denied? Is there no authority in Air India, who can ensure that their valued passengers are taken care of in the most professional way, as their counterparts do in other airlines?

Thank you and regards.

My elderly parents traveled on Air India in December 2010. In the middle of the trip, my mom got severely sick and was hospitalized for some time. They had a lot of tours booked on this trip which they cut short and they returned home. Since they could not return on Air India because of sickness and Air India could not confirmed them on that specified date, they purchased returned tickets on different airline.

They purchased their Air India tickets from an agency called Exotic Journeys in Chicago and also had purchased travel insurance. My parents flew business class with family of seven. Also, my sister who traveled with her had to purchase new tickets because of fog in Delhi and Air India could not confirm her on any date until further notice. Since we have travel insurance, all the insurance company is requesting is a letter stating that the flights were cancelled because of fog on Jan 3, 2010.

I have been trying to get to this for the last nine months through your Chicago office requesting them in person, by mail and phone calls. No cooperation is given to us from your general manager Jude ** at the Chicago office. We have a lot of money at stake and the insurance company is willing to work with us as long as we can provide them with letter stating the reason for flight cancellation. Chicago office informed us that the refund for return tickets was given to Exotic Journey. When we contacted Exotic Journey/Raju ** he stated Air India did no such thing.

We have been at this for a long time now so please help us. I am sending you all the unused ticket numbers for inquiry. Please work on this ASAP so the insurance company can close their file.

I flew from ORD-DEL-HYD on Jan. 27, 2011. I checked in my two luggage; I had my cabin baggage and laptop backpack with me. When I was boarding the airplane, the staff asked me that the cabin baggage is big and cannot fit in the overhead room in the plane. I said that I have important documents and medicine within the cabin bag and it has to be with me at all times. However, the staff argued with me and took my bag forcibly with them. I was assured that everything is in safe hands.

To my surprise, when I reached home and opened my bag, I was shocked to find that my valuable collection of American coins worth $500 were stolen. My medicine bottles were opened and my sealed envelopes were torn. I was totally pissed off and called the Air India customer care. But they were not readily willing to help me; instead, they were blaming me for the fault. That was totally a bizarre situation. I was confused to see the airplane people who totally cheated and blamed me for their own faults. I am not sure whom to contact as the airline itself is not helping me in this situation. So I thought that Consumer Affairs may help me in this regard.

I was holding reservation on Air India AI 127 from Hyderabad-ORD in J-class for Jan 15 2011 and return on Jan 25, ORD-Hyderabad for J-class. On the15th of Jan when I was on boarding card counter, the real harassment started. First, the staff refused me issuing boarding card saying the system is not accepting my details. Then, the duty manager Ajit ** came into the picture and started behaving like a typical Indian government employee and started passing out time. My flight was supposed to leave at 9:30 pm. He created an atmosphere where any one in my situation will bribe him to get the flight, he was not at all doing anything to solve the problem, instead he insisted some NFL cell issue clearing my boarding card. The NFL cell guy was also present, he was making a lot of phone calls to his colleagues then he told me there is no NFL issue. And Ajit ** has to solve the problem and it's pure commercial, nothing to do with NFL cell.

I started pushing hard then just 30 minutes before flight time, he gave my boarding card then I came to know this guy was covering up his mistake, that actually he fed the wrong information at the first instance, and also he didn't give me a baggage tag and I have not seen him checking my baggage. So I asked him the reason, then he was telling me he would check my baggage. In the meantime, I can board the flight. So I boarded the flight and then made a complaint against Ajit ** regarding my baggage then the flight staff responded well and got my baggage loaded and a tag number was written with pen on my boarding card. The flight staff had also logged in their departure log book the irregularity of the airport staff and manager.

Whole episode lasted for 3 hours. I was getting harassed for 3 hours for their own mistakes. When I reached home in Dallas, I found out that fruit biscuits which I bought for my kids were missing from my baggage. Thank God nothing expensive was there in my baggage. I requested Air India's higher official to look into the matter. I am afraid there is some kind of scandal going on where passengers are getting harassed and the intention is to get bribe.

Last May 2010, Air India canceled my reservations (from Las Vegas to Nepal) 24 hours prior to take-off, and they told me that they would offer no alternatives. I was forced to buy new tickets at a much higher cost in order to reach my destination. Air India refunded the original cost of the tickets after a month of haggling, but now after 8 months of me trying to contact them, they will not respond to my request that they also pay me for the extra costs incurred because they canceled the flight.

I traveled on Air India (Flight 101) on December 30, 2010 from Mumbai to New Delhi and then New Delhi to Chicago (Flight AI 127) on the same day. My luggage did not make it on that flight (AI 127) and is still missing. I filed a report at Chicago Airport on the same day of my arrival and was told that I would have my bags delivered to my residence on January 1, 2011.

As of now, I still have not received my bags and even after repeated calls to 773-686-1435 (only voice-mail available) and sending emails, there has been no response from Air India.

I returned from Delhi on November 3 on AI101. Two of my 4 bags were missing. After 40 days and over 20 phone calls, one of my bags was returned, intact. The tags on the bag indicated that the day after my flight, the bag was put in storage on the fourth floor by Buzz. I believe that my second bag is there as well. The woman I called in NY helped as much as she could.

She was unable to actually contact anyone in Delhi, either by phone or email. As of this week, she said that she had turned the problem over to her supervisor but I have not heard from anyone and the phone does not pick up anymore and the voice mail on it is full. I would like to either get the bag (preferable) or put in a claim for it. I have posted this complaint on ** and notified the Consumer Affairs Department.

This is for wrong information given by Air India Customer Call Center and the service provided in Delhi Airport, which resulted in medical problems created out of it. I had booked the return ticket from Mumbai to JFK (June 20) and JFK to Mumbai (November 25). Suddenly, direct flight from JFK to Mumbai got changed from JFK-Delhi-Mumbai. No one informed me from Air India about this.

I came to know about this change from one of my friend and then I started changing this ticket as I always wanted direct flight for my parents (passengers traveling). The passengers traveling on this (PNR: H6TZM) were old passengers and wheelchair was booked for them. One of the passenger was suffering the paralysis and can not walk even 100 feet at a stretch. I called Air India's Customer Service Department (1800 223 777) and they confirmed that the passengers don't have to change the flight in Delhi and the same flight will go to Mumbai.

I also called the Air India office in New York (570 Lexington Avenue 15th floor New York, NY 10022 - Phone: 212-407-1300). They confirmed the same that passengers don't have to even get down from the flight. So I did not change the flight and trusted the Air India staff. But in actuality, they had to change the flight in Delhi and the worst part was that no one provided even a wheelchair for them. They had to walk to another terminal to catch the flight from Delhi to Mumbai. My dad was suffering from paralysis and he can not walk long distances, but he had to crawl to another terminal which took almost 1 hour just to reach another terminal. He suffered medical illness after the travel. Now, I want to sue against Air India. I want to sue against Air India Staff in Delhi as well as Air India Customer Care Service Staff. I called them on USA Toll Free Number (1800 223 777) and contacted Air India office in New York.

Do I need to file a complaint in both the courts in India and USA?

Nathan Motors Delhi is the worst car dealer I have ever seen. Unprofessional. I recommend that no one should go to them.

My parents bought an open ticket from Ahmedabad-Newark for Air India. They landed in U.S. in May end and wanted to return around Nov 2010 last week. I am trying to book the reservation 3 months ahead and the Air India representative tells me reservation is not available for the months of October, November and December. I tried calling everyday since if you are lucky and if there is any cancellation, you will get the seats. I have been calling in the last 7 days and no luck? Question here is: 1. How come 2 seats of that class are not available for 3 months?; 2. Does Air India really open that class or is the cheaper economy class for selling only?

Looks like Air India sells the open tickets at a lesser price and they know customer has to return, so they ask for the extra money and legally they will upgrade the economy class. This is purely a money making scam or cheating a customer! I have no idea what needs to be done over here and how to escalate this issue. I really appreciate if someone takes the action and try to prevent this type of moves done by the Airline company or any other airline. I have been asked by Air India customer representative to pay $161 for each passenger to upgrade from the available economy class and as days money will be more, so reserve as early as possible.

I have traveled with Air India a number of times. Ill fated but most of the time, the tickets have been booked by my company hence I can't avoid it. Most of the time, I have heard bad services complaints for the flight carrier but I have noticed some stuff which might look minute as of now but within a time span of 4-5 years, they might show drastic results. The AC of the Air India flight from Bangalore to Singapore was leaking during my March 2010 journey. Ice was constantly dropping from the ceiling during flight. The left bathroom at the last had a shaking commode. The carpet of the flight was torn apart and I could see glue coming out of the floor. The landing gears are brought down about 10 min before landing! This gives a very shaky landing and once I have seen luggage falling down from the cabin during this. There is no intimation given before the flight takes off or lands. Neither is it checked by crew if everyone is tied up in seat belts or not. I am writing this so that authorities can take some steps for improvement and do not wait for another Mangalore like crash.

My mother was supposed to travel from Ahmedabad Airport (India) to Atlanta (GA, USA) on 17th April 2010. Because of volcano eruption in Europe, Air India cancelled flights AI131 and AI141. After 2 weeks of continuously trying to get the confirmation, we finally got confirmation on May 2nd, 2010. She could not board the flight, because at the last minute, they found out that she does not have arrival stamps in her passport when she arrived in India 5 months ago. She filled out all the paper works and she gave the passport with paper works to the airport authority at Ahmedabad Airport. She got her passport back without the arrival stamp. Whose fault is it?

My mother is 60 yrs old and also she was flying first time. It means anybody can enter in India without the proper identification (good news for terrorists). We tried 5 days to get confirmation and every day we were calling 5 times a day and at least half an hour for each call. We still did not get the confirmation until the last day before the flight was scheduled. We had to pay penalty for something that we should not have to, but after all, this is Indian government. What can I say more about the Indian government? The bottom line is that I will never ever fly with Air India and I'll make sure that I will do everything in my power to stop people flying with Air India. I mean it. We had to pay $125 penalty and my mother had to travel 3 times from Baroda to Ahmedabad just to catch the flight which is at least $300 total for fares.

on 25th of september we went kolkata via air india fligh AI 0102. we arrived at Delhi 4.45 PM then we learned that Air India pilot are on strike. we were moved from one terminal to another terminal untill 10.30 PM. We could not go to Kolkata on that day. We rented car and we have to Rs.2,200/-. we want compasation from Air India

I am very angry and frustrated...never ever recommand to fly in Air India. What is I do not have relative in MUmbai and Newyork..I can not use my open ticket...nice way to make people fool and make extra money..Nice job Air India.

Very RUDE! and Unprofessional

I called 1-800 Number for three days in a row to get Ticket reservation

First Time: Tickets are not available (Unless you are willing to pay extra $30.00 on each tickets)
Second Time: Tickets are available but seems like American Airlines Computers are not able to sync with AI servers - Please call after 30mins
Third Time: Called after 30mins - Tickets are not available (Unless you are willing to pay extra $50.00 on each tickets)

Fourth Time: Willing to pay extra $30.00 for each ticket now - tickets are available but not confirmed

Return Call from AI: Your tickets are confirmed (When i checked they booked totally different timings)

Fifth Call: Now tickets are available without $30.00 extra but you can not change it because your tickets are already confirmed

(What a BULL - Like i stayed in US for 5 months and didn't visit NY)

We travelled to EWR from COK with a stopover in FRA for a week. We lost all 5 of our bags at FRA. One was sent to our hotel in Paris the day before we returned to EWR. Two were picked up from FRA airport. Airline don't know where the other two pieces are. Today is 9/1/09 and still no news about two of our bags and no compensation. Air India messed up our vacation in Europe big time.

I have emailed and spoken to representatives about the poor services when I flew from Mumbai to Newark via Frankfurt on 8/12/09. The feet and calves got swollen up from the heat being pumped on to my feet (window seat). The air hostess stated that the grill cover may have fallen out and causing the heat to penetrate through.

Myself with wife travelled from Kochin/Bombay (India) to JFK, New York and arrived at JFK on Aug.17th, 2009 at about (Apx) 7 AM , however upon our arrival we lost our baggegs ( 4 boxes) , hence we made the complaint at Air Port (JFK< New York). Today is 19th Aug, but still we have no information from the Air Line Offices. In spite of my repeated atempts thru phone to Air India Office and Air Port, still am not getting any information. I left message at their answer machine, but still no response from them.

i been charged twice of changing the flight date. 1st charge from JFK airport on may23 09 and 2nd charge when i was coming back from india(delhi)airport the amount of $125 due on 23 june. i only changed date from new york, not from india, due to poor custmor service there was a massege in the computer please collecte the amount of $125 which i had paid in JFK airport. this is how they left me with no option.

RUDE! I have never come across customer service reps in this day and age who still consider customers as poor, helpless, ignorant, and people with no power. They make you wait for a long time and then someone comes on the line and tells you that they cannot help you. I have an open ticket with AIR INDIA.. I came to the US, now, they are not able to reserve tickets for my return. They are not willing to refund the money either. Nor, are they willing to try different dates to see when a seat may be available. They lack the patience, perseverance to help a customers, and the necessary attitude to be in customer service.

Rarely you will find a rep who talks to you kindly uses words like PLEASE and THANK YOU. The tone of their voices are so rude, sometimes you think they are going to beat you up over the phone! Often you will find them being abusive, asking you questions like, Why did you buy open tickets? Sometimes you almost hear them saying, Why are you calling me? When I called AIr India they could not confirm my tickets.

It has been emotionally tiring dealing with AI and talking to the reps who treat you like ****. Second, economically, the damage is about US $3000. I still do not have return tickets to India. I am trying to book tickets for my whole family so that damage is more.

To whom it may concern: I bought airline tickets on Priceline.com leaving NYC to London in the year 2007. (The information is pasted below this email). Unfortunately I was unable to fly due to my father becoming ill. I was told that I, as well as, my travel companion would need to fill out a claim form (within 30 days) with the proper medical documentation justifying my father's condition. Everything was completed well within the time frame and sent with delivery confirmation from the post office. It took me weeks of trying, until I was finally able to get ahold of someone to help me. When I did, I was told that all documentation had arrived, however the lady helping me was not able to give me any more information. I was told that I would recieve a call or email by someone at Air India. She also said that she did not make a final decision on the refund but that everything required on my part was complete.

All I needed to do was wait, and if I did not get my money refunded, at the very least, I would receive credit from the airline that would allow me to fly on a future date. I want to know why after multiple emails, I have never received a response. Ive also called every number AirIndia provides, only to be hung up on, transferred to a recording, or told they do not handle my specific case. Since then when I have contacted the Air India office in New York City (the only number where I was once able to receive some kind of information), I am told to call the 1-800 customer support line. All they do is refer me back to the NYC office, saying that they cannot help me.

So everywhere I turn, I get sent back to the place I just came from. What can I do? How many years must pass in order for me to get some help or true customer support? Flight Information - Friday , July 13, 2007 (Arrives Saturday , July 14) Air India Flight 102 6h 45m 3441 mi New York City - John F Kennedy Intl (JFK) New York City, NY Departs: 07:45 pm on Friday, Jul 13 ToLondon - Heathrow (LHR) London, United Kingdom Arrives: 07:30 am on Saturday, Jul 14 Aircraft Boeing 747-400 (Jet)

This money has put me out $830 dollars, which I cannot afford to lose.

They cancelled the flight without informing me. When ?I contacted them they informed me they have given other flight but by the time the connecting flight will reach, the alternate flight will depart. This is the booking for my very old aged grand parents who can not change the terminal/aircraft as they are old aged and don't know any language other than Hindi. In alternate flight they need to change the terminal in singapore and need to wait for long time to get the next flight to Delhi, which will not be possible for them. The previous flight which I booked was direct flight to Delhi from LA. They don't even need to change the air craft.

Therefore, I had to cancel my travel to India due to terror alert.

Air India is refusing to refund my ticktes (roughly $1850).

My Airline tickets worth $1850 purchase on 10/06 see below.

I am in a lot of stress now and have to spend hours trying to follow on on the issue and Air India LTD is not responding at all. Moreover, during this financial crises I short of cash and this is causing financial hardship for myself and my family.

Due to late arrival of Air India flight, I missed my connecting American Airlines flight.

They placed me in hotel and rebooked me to Northwest Airlines for next day. However, NorthWest Airlines charged me
$100 for baggage weight. Baggage is with in the limits of Air India. However, they did not match limits of NW Airlines.
Had Air India flight came on time, I would have flown by American Airlines whose baggage limits are same as Air India.

So I requested Air India to reimburse that $100. They refused to do so.

Also in one of the checked in baggage, some one opened hard disk and opened screws. But they did not place them
back properly. Due to which I lost some parts and portion of it is broken. I contacted Air India as soon as I arrived.

By the time I ended up with right department and got connected, it was 10 days. I filed written claim.

They rejected stating that it is more than 7 days. Typically no one answers phone from Air India even if I leave messages.

I left neumerous messages at 773 686 1435. No one responds back. 312 782 8761 is somewhat better. But lady who picks up says, she cannot do any thing, as its upto Airport manager to deal with things.

I lost $100 to NW airlines and $60 worth of hard disk case. So much of pain to call them and leave messages. Response is very poor.

I had originally made a provisional reservation with British Airways to fly business class to New York. But I thought that I would investigate other options, and try an airline I hadnt flown before.

I came across Air India through a travel agent (E Bookers) who offered me a very good business class tariff which, after having investigated all the options and facilities, I decided to accept.

I boarded the plane and sat in my allotted seat, and it was then that small alarm bells started ringing. I pushed, pulled, pressed, and lifted, but there was something clearly missing; where was the personal TV screen. It was nowhere to be found. I asked one of the cabin crew where it was, or if I could get a DVD player clearly and specifically advertised in the Air India magazine. It was then that the alarm bells became clanging gongs! They didnt exist! All I could see was one 14 TV sitting high above the cabin that would have required passengers to use powerful binoculars to detect any specific programme.

I asked further and was told that the plane was rented from Korean Airways and no one, even first class, had any on-board entertainment.

This was ridiculous. I had paid almost 1000 for my business ticket with Air India and I could have received better entertainment with Virgin, British Airways, or any other carrier, for a fraction of that price sitting in Economy. There was no warning or indication that this was the case prior to the flight, and had I know, I certainly would have reverted to my original plan of flying with BA. The agent at the time of booking further reassured me that the plane was fully equipped with multi channel video facilities.

Members of staff on board were extremely helpful and sympathetic and offered headed paper, envelopes and details of the company address. They were obviously as embarrassed as I was annoyed. This situation was repeated on the return trip back to London.

I have written twice to Air India requesting 50% of the fees to be reimbursed. A total of 495.

RE: AI137 from Delhi to Frankfurt 9/24/05

REGARDING FLIGHT DELAY:

We were delayed from a scheduled Saturday 7:30am flight to a Monday 3:00am final escape from New Delhi. The time in between was spent being fed broken promises, sitting on the plane, sitting at gates and being carted twice in dirty busses to a dirty hotel (my room had wet mould stains growing in the corner of the room). We were never even really allowed to rest in the hotel the two times were were carted over there.

The first visit to the dirty hotel was from mid afternoon to around 11pm and no one could sleep from the lack of information and fear of missing a flight. The rest of the first night was spent in security lines, gates and sitting on an airplane. The second visit to the dirty hotel was no better.

REGARDING SAFETY:

second+ time?

AIR INDIA did not reject this plane, the pilot did!!!

This scares me. I believe this should be investigated further and it certainly begs for more maintenance scrutiny of incoming flights from AIR INDIA. I shudder to think of what damage a landing plane with faulty brakes could do on a busy airport runway.

Medicine ran out and so wasn't taken on time, 1 day of work was missed, days of no sleep left me exhaused for at least a week after returning.

Thanks

The hotel charges were 100 pounds

the penalty for air fare for two of us was $250