Air France

I bought a ticket of Air France to fly to Freetown from London Heathrow. When I arrived at the airport at 4 o' clock the check in desk was closed. Later when the check in desk was opened I joined the queue of Air France. My schedule departure was at 07:15 and there was sufficient time for me to check in but there was only one queue for all passengers departing at various times--passengers who are supposed to depart at even 09:00. They have joined the same queue as we were departing at 07:15 and by the time I arrived at the check in desk one lady shouted no more flight for Air France af1081.

I was refused check in for my flight, and not only me but there were few more passengers who were supposed to take that flight. Because of mismanagement of the queue at the airport by Air France staff many passengers were left behind including me. There was no one from the airline to call passengers flying earlier to come forward. There's only one queue for all passengers. Due to this mismanagement by the airline staff I missed my flight for which I want to take Air France to court.

"Hi, my name is Venci ** and I am the son of Dimitrina **, the passenger who called me crying from Paris! In Orlando, we asked for special assistance for her to take here to the next gate since she speaks only Bulgarian language! When she arrived in France and came out of the plane, there was no one waiting for her! She looked around but there was no one waiting. Then somehow she was able to find the next gate, but it was too late the plane was gone! She asked someone in Information when is the next flight to Bulgaria. There she got laughed at and she was asked to leave.

When she asked again when is the next flight to Sofia, the person who was laughing came out from the boot and kicked her luggage on the ground! Then, she left crying and went to another information boot. She had more help there. That person was able to find a connecting flight, Paris-Prague-Sofia. My mother stayed at the airport for hours crying, alone. She could not speak the language because Air France did not do their job and an information clerk was an animal!

I fly a lot to Europe and I will never fly with Air France again. Her ticket was $1,220 - and she was handled as a low class human. Not even that! I will make sure even if this issue is resolved, I will let everyone know how Air France cares for their passengers! My name is Venci and I could be reached at **. I insist on apology to my mother and will wait for a phone call! Thank you! "

This is what I sent to Air France. I also called their hotline. After I told them what happened, they wanted to give my mother a $150 credit for future flight, like she will ever, ever fly with them. I declined it! I am waiting on an apology let's see if I will get one!

On Oct30/2011, a flight 0639 from Houston -Paris is on schedule but connect flight from Paris-STR. On OCT 31 /2011, AF 2008 has change from 12:50 to AF 1708 at 10 which make to worry I did not have enough time to get information to lady next to my seat is 46 F ,only I know she is from Belgium. I need to contact her a.s.a.p, if you can help by given her full address in Belgium, I would appreciate it.

I had the worst experience ever and I am planning not to fly through Air France again and would never advice any to use it. I had a couple of bad issues. First, the flight was delayed. I know that happens but I had a connected flight shortly after my initial arrival to Paris. I asked in the counter for assurance and whether they can arrange for another flight in case I missed the original but none paid any attention or showed concern.

Then comes the worst. As already the flight was late, when we were boarding the plane, there was a chaos; the flight attendants and crew were shouting and banning many to enter with their carry on items as there was no space. I as many others, had only one bag with valuable stuff that I would never put with the luggage but the crew insisted not to let any enter with their bags and forced them rudely to do so. All others before us went in with more than one piece with variant sizes and for many like me, we were forced to go back and check our pieces. All the crew were blaming the passengers that they are imposing further delay. I am like many others concerned. There was a clear disorganization and mismanagement.

For me this is not riight and not the fault of anyone other than Air France! All airlines, including Air France, allow each passenger a carry on to be taken to board in plane. And people including myself used to do that and it is considered a given and not a competitive advantage. Even new operating airlines have that. And for me, I got the surprise and rude attitude from the crew and to force us leave the plane and check the pieces in the luggage. Ideally and it happened, that with the initial check in the counter, they ask about the number of pieces and check their sizes. It never happened to get at that point where there is no time to manage to take the valuables.

Also, the crew never showed any courtesy in the dealing and did not apologize or sympathize with the passengers. This is unacceptable reaction from such well-know and established organization. Again, I will never fly Air France.

Staff at the check-in counter said I needed visa for Djibouti when in fact Djibouti has no office in the UK and every body (EU) gets granted visas at the airport. Further, I pleaded with the staff at the check-in counter that I am heading for Somaliland. The Air France staff, junior, inexperienced, and child-like, could not understand that Somalia is a failed and there is no government. I am cheated of 641 pounds by Air France's incompetency.I called Air France and suggested that I could still fly back on my return (18/01/2012) since I will be going to Djibouti any way. Response: no way, ticket is a gonner.

On the 19th of November, I tried to change the date of my return from Bucharest to Toronto. The Air France office in Bucharest does not have business hours on Saturdays but the answering service advises that Air France office at Henry Coanda is in service on Saturdays until 20.30 hours.

I tried from 10 AM until 6 PM intervals of 15-20 minutes and no answer. I know, unfortunately Romania is not much better than Somalia in the sense of customer service, but for the airline it could cause a considerable loss in the long run. Not to mention that disappointed customers might avoid using the airline later on. After all, I had to make some changes by using overseas customer services which was satisfactory except for the 60 minutes it took to stay on the phone (the cost, I do not know yet).

Thank you.

Was flying on AF 218 on 29 Aug'2011 from Paris CDG to Mumbai. A certain employee by name 'Laetitia' was working at the check-in counter in CDG on that date. I stood in queue for the check-in like everybody else. When I presented myself at the counter, this lady wanted to know why I reached the counter on my own. It seems Air France follows a procedure whereby the clerk at the counter has to accompany you to the counter. There was no notice put up to this effect. How should a unsuspecting customer become aware of such a rule?

This clerk was rude and insulting and went to the extent of refusing to check me in. I waited for several minutes but she walked out from her desk to talk to another friend. She was simply trying to insult me and show off her importance. I was amazed by the cheek of this lady. I had to move to another counter for the check-in. Later I spoke to a kind looking Indian lady (also an AF employee at CDG for several years) about her behavior. Probably you could train your staff better in etiquette and professional good manners.

Due to strike on 29th Oct to 2nd Nov of cabin crew, the flight from CDG to Atlanta has been cancelled. I was informed by phone text message to contact AF office in France. Then, the AF office has changed date of departure and downgraded our seats to economy class.

When I asked for tickets refund. I was asked to contact office in Poland because I bought the tickets on Polish Air France web page using credit card /not issued in Poland. Office in Poland is closed on weekends and there is no 24 hours phone service.

Overall, our experience with Air France customer service is absolutely bad. Also, please be aware that when you receive e-mail flight confirmation from Air France, you should check the "manage the booking" as it happened to us twice, the flights were cancelled or changed when, and at the same exact time, e-mail itinerary confirmed no-change with original, paid booking.

I took a flight from LA to Paris via Air France - AF 067, Business Class last Sept. 26, 2011. This plane had a First Class Section.

I was seated on the first row of the Business Class. I went to the restroom after an hour of the flight, which was already night time so it was dark, not realizing that this restroom was only for first class passengers.

I was inside when suddenly I heard a hard knock at my door. I thought it was just another passenger who was checking if the restroom was occupied. Then after a few seconds, another hard knock. I opened and I found myself being shouted at by the male steward. He was short and had light hair. It looks like he was the steward for the first class section. He was very condescending in asking me if I spoke English. Then he was so mad to tell me in a loud, shouting voice that this restroom is only for first class passengers.

Couldn't he have said it more politely, or better still, couldn't he have just waited for me to finish with the restroom and waited for me to go out and tell me politely? He was very rude. He hurriedly escorted me out and closed the curtains behind me. Don't you teach your staff how to handle clients who make mistakes? Don't you tell them to be polite in any case? I am so disheartened because I am such a loyal client of KLM-Air France all these years. I am a gold (or maybe platinum now) level Flying Blue member.

I now have lost my appetite for KLM-Air France because there had been many other instances that the staff had not been really that nice, but can be forgivable. But this one was the worst I have ever had, not only in KLM-Air France flights, but amongst all the other airlines. I have not encountered such rude flight attendant like this man.

I took a flight from Boston to Bangalore with a connecting flight at Paris. Both flights were Air France. The flight from Boston was delayed by 2 hours and landed at Paris 1 hour before the scheduled departure of the connecting flight. The flight took more than 30 minutes to taxi. The attendant in the flight told us that they have informed the connecting flight. To our disappointment the connecting flight gate was closed in time. We were not allowed to board the flight even though we could see the plane still parked in front of us. The crew was very rude and we had to wait for the same flight next day.

Next day, the same flight was delayed by 3 hours. We paid a higher airfare thinking that we can arrive faster but ended up wasting 36 hours in Paris. It was strange that the crew was reluctant to speak in English.

In addition, the Air France flight was very uncomfortable with small seats and hardly any leg room. Our advice is not to fly with Air France nor take any connecting flights from Paris.

Air France is not your choice with a connecting flight from Paris. Booked my ticket in Air France from Boston to Bangalore as the total travel time was 19 hours compared to an average of 21 hours in other airlines. The wait time at Paris for the connecting flight was 3 hours. The departure from Boston was delayed by 2 hours due to technical faults. The plane landed at Paris airport at 9:25 am. The connecting flight departure time was 10:35 am. For a moment I was happy that I had one hour to catch my connecting flight to Bangalore. To my disappointment, the plane could not get a parking for 1 hour, and I missed my connecting flight.

Huge mess/inconvenience happened.

My parents planned to come from NY (JFK ) to Bangalore Via Air France. They were travelling with Travelling Reference Y6XKEV. Travel was split into NYK to Paris and Paris to Bangalore. Due to the delay of flight from NY to Bangalore, they missed the Paris to Bangalore flight. And this is the first inconvenience from Air France. Air France arranged the flights from France to Dubai to Bangalore. The flight from Dubai to Bangalore was arranged by Emirates.

They landed in Dubai well. But From Dubai, when they planned to carry Emirates to Bangalore, they saw a letter from Air France having 2 passengers and 1 baggage. But my parents had 4 baggage. So Emirates did not allow them to board. And they had to wait for 24 hours for Air France office in Dubai Airport to open. Nobody there tried to help the elderly people.

Then, we from India tried get help from local Air France. We need to wait for 4 hours for an answer. Finally, we need to arrange a flight from Dubai to Bangalore.

This is a huge mess from Air France. This is the worst international airline. To ** with Air France. You will lose customer, if you continue to do something like this.

I took the flight AF3534 CDG-HAV on Dec. 20, 2010. It was delayed for more than 6 hours. I asked Air France to give me the detailed fly-out time and arrival time for insurance claims. However, since Feb. 2011 till now, Air France still has no answer to me even after 3 times resending the request.

I had been treated in an unacceptable way in the morning of Friday September 10, 2010 over the phone by phone operator called Maria from Air France Atlanta call center and an even more dramatic experience with a supervisor called Tom who insulted me and hung up on me. Maria was reached on the ** number and Tom on **.

The reason I called was to pay change fee of a return portion of a ticket. Contrary to what I was told when making the change, Maria indicated that the ticket has no value since I didn't pay the change fee immediately when the change was made. Then I was put on hold for 45 whole minutes, waiting to speak to a supervisor, and then I was informed that I will be put through a customer service representative to make changes as an "exception". At that point, I asked to speak to the supervisor as I know no exception was required. I was very frustrated after the 40 plus minutes wait. Maria stated that I have to call a different number, and she could not ask a supervisor to call me. The trend was obvious - keep him on the line long enough, hoping he'll hang up. That's what it seemed like.

I called the ** number and asked to speak to a supervisor about the incident. I was transferred to Tom who asked about the detail of the ticket and not the incident, and after another 40 minutes (call started at 9:30 and finally he came back with a response/conclusion at 10:11 am), I was told that all is cleared and the 30 dollar admin fee will be waived, and I have to pay 100 dollars. At which point, I stated that this is acceptable. If I am going to be offered a discount/compensation for the bad experience, a 30 dollar is not going to do it, and I would rather pay the 130 in full as I don't accept his offer. He then asked, "Are you bargaining with me" which led me to state that I was not and that the bad experience and the offer made to ensure my satisfaction compels me not to travel Air France again. Then tom stated, "Why should I give you a better discount since you won't travel AF again?" I made it clear that such a statement should never be made to a client, an angry client who has been on the phone for 1.5 hours. I was then insulted. "You don't respect people," I was told, and I was hung up on - right there and then by your supervisor, Tom.

To make a mistake is only human, but to try to cover it and offer no apology is only immature and uncivilized. To insult a client is unprecedented, not in Canada or anywhere else. No one should be subjected to such an experience.

The above has been raised to Air France Flying online customer service flying blue team. To my surprise, I received a response, Claim number Y/R: ** and O/R: **, stating that they don't deal with such issues, rather, they will forward to the office the ticket was purchased from. I then receive an email, stating what seemed like a short apology and that the issue will be looked into, claim number **.

There has been no word for almost a year now.

Canadian folks, please ensure to file your experience(s) in Canada with BBB.

I had a round trip flight with Air France from Europe to the U.S., which I paid $1,400 for. On the way to the airport in Spain, I had transportation problems and I missed the flight. When I arrived, they told me that my entire ticket was cancelled, including my return flight, and they would not help me get on a later flight or give me any kind of refund.

I can understand that the fare I bought was non-refundable but any other airline would get me on a later flight that has space, or at least put me on standby. Maybe I would have to pay an extra fee, but at least they would try to help. Air France completely washed their hands of me and left me stranded and broke in the airport, unable to get home.

Attempts to talk to the staff at the airport, to call the office in Europe and in the U.S., the customer complaint lines, online forms, etc were met with rude, unconcerned and inflexible replies. Every person I speak to just gives me another number to call, which gives with an equally unhelpful response.

The customer service is appalling. They do not respect their clients at all. Never fly Air France!

Air France lost my luggage just from the start of my trip five days ago.

On Saturday, it was still in Paris and was supposed to come with the next flight to Rio, but this was cancelled. Since then, the luggage can not be LOCATED ANYMORE, unbelievable for me.

The hotline is neither helpful nor friendly (shouting at me and hanging up in few cases), complaints are not answered either (sent three already via the web). Information was changed in a wrong way, opening hours of 9 a.m. to 6 p.m. not customer-friendly, mainly busy and not reachable, just telling me "tomorrow we will have more info", same thing next day, no matches.

The tag is known, but maybe the bag lost the tag I was told. So I wonder whether anyone is checking bags without tags?

I was just told I need to wait. I only have 4 1/2 weeks of holidays left but I don't want to call them and wait every day to have the holiday ruined even more .

I have a feeling no one is looking at all as I'm not business or premium (20 lights with KLM last year only). Really bad picture conveyed by an international airline that doesn't care about "normal" passengers.

Your station manager at LAX is a a piece of work. She should be promoted to the dustbin of history. Her name is Mireille and her attitude belongs to a generation that is not in touch with reality. WAKE UP AIR FRANCE. YOUR WORST ENEMY IS YOUR OWN STAFF. FIRE THE STATION MANAGER AT LAX. MIREILLE SHOULD BE LOOKING AT RETIREMENT IN ARMENIA OR GREECE.

After Air France lost my bags, it was hard to get in touch with someone. Finally after connecting between departments for five times, the lady ignored me and just hung up on me.

What a bunch of losers! Never with Air France again.

On June 7th, 2011, my wife and I flew on Air France flight ** from Ljubljana, Slovenia to CDG and after about a two hour stopover changed planes to flight AF 0066 and then flew on from CDG to LAX.

As we checked into flight AF 0066, the Air France gate agent advised us that my wife had left her purse on flight AF 1787. We were told to send an email to your lost and found at: mail.objets.trouves@airfrance.fr and were assured that we would get her purse returned to us.

The purse contained not only an expensive camera but also a pair of prescription eyeglasses, a pair of sunglasses, as well as, my wife's driver's license - complete with our mailing address well documented.

We sent an email to the address on June 7th and received an immediate automated response: "We duly received your mail concerning the lost item, and we will do our utmost to investigate. However, if you do not receive any reply from us within 8 days, the tracing has to be considered as negative."

About 13 business days have now elapsed and we have received no further word regarding my wife's purse. My efforts to telephone someone at Air France here in the US, in Paris and at CDG keep directing me back to the "mail.objets." email address, where we get no different response.

Since Air France told us that they had my wife's purse in their possession on June 7th and they have our mailing address on her driver's license, inside I am mystified as to why the purse cannot be returned.

I would like Air France to please assign someone in their organization to locate my wife's purse in your lost and found system and return it to us.

DEAR AIR FRANCE,

I want make a complain, That I traveled on you planes coming from France to EGYPT on June,7th,2011, and I couldn't found my Baggage and then I filled an statement, and I received the bag today June, 9th 2011, and when I opened it i didn't found all my electronics that I brought it with me, and that was 3 flash memories, and 4 SD memory Cards, and 3 Kodac cameras with their Batteries, and I calculated the Prices of all of this things I found it is around 500 Canadian dollars, can you please help me to found my things?

I flew from Paris, Charles de Gaulle, on Dec 23, 2010, to New York, JFK. However, my luggage remains missing for 9 days now. Air France provides no information at all, either from their bag tracking system, from their 800 helpline or their agent at JFK. Their bag tracking system keeps listing that my reference number is not in the system. Their 800 helpline remains a recording and keeps stating that the luggage will most likely be delivered in 2 or 3 days time since 4 days ago. The agent seems to suggest that I should be thankful that my luggage is only missing under 2 weeks, no apologies. She also mentions that Charles de Gaulle keeps sending thousands of luggage to JFK with no documentation.

I wonder what happened to the baggage tags or the organized handling of luggage. Even if there was complete chaos in Paris, does New York further compound this with more chaos? I would have thought that the fact that Air France lost 15,000 luggage in January 2010 would have taught them something. I would also have thought that the increased security would make baggage tracking much easier.

It is sad to say that this is the third time I have flown with them and all experiences have not been pleasant, the first two involved strikes. However, this last one, which was not of my choosing, but British Airways' assistance to fly me home before Christmas, tops the scale. I think the worst is the complete lack of information and customer service.

On October 22, 2010 I was going back to New York City from Paris with friends after a pilgrimage in Europe. When my friends and I were on our way to the security check-in, an Air France employee, black, middle-aged lady, insisted that we check in our hand carry luggage. She did not do this to other passengers. She singled us out. We are Asian ladies.

I have been travelling for the last 40 years mostly on business and I was never asked to check in my hand-carry baggage which has the right qualifications and measurements. My conclusion is she just wanted us to pay an extra 55 Euros, thus more income for Air France. I tried to defend myself but she would not listen.

If you read other complains of Air France passengers, you will also see that they were taken advantage of. I emailed the Customer Relations 3 times but they were defensive and would not accept they were wrong. Air France employees do not care about their passengers. They should be courteous, friendly especially fair and just! Never make a mistake of flying Air France again!

November 25, 2009 I arrived to Toronto airport from France (Lyon, transfer to Paris Charles de Gaule). When I arrived, my luggage went missing. I waited for a couple hours, and then I asked them where my luggage is. They said that it's late and I will get it tomorrow or within the next 3 days. Then I said sorry! I have nothing with me. I need clothes, medicine. By the way, I have a brain injury. If my medicine is missing, I will go crazy. Then they said, "Sorry, we can't help you."

Around midnight, I had to call the ambulance to take me to the emergency and they arrived in about 10 minutes; otherwise, I wouldn't be alive now. After that I spent 3 days in the hospital and then at home; but I was still in bed for 12 days and can't even move due to the medicine I was missing. Anyhow, I contacted Air France but unfortunately nothing is being replaced. The only thing I received is one suit case that was empty and the other one has gone missing. By the way, they have stolen my perfumes, jackets, jeans, sweaters, souvenirs and more.

To be honest, I didn't remember what I had in my cases. Afterwards, I called my family and I asked what did you put in the cases. They named a lots of things and very expensive ones but they are all gone. I spoke to Air France in Montreal. They asked me to provide them with everything I could and I did because I had to buy new clothes. But this guy, his name is Maxime, from Air France is a big liar. I got nothing. I have proof of all my stuff. I'm waiting for justice if there is any.

I bought brand new clothes from H&M and different stores. I also suffered from my brain injury because I had a surgery (2007-2008) as well. I had to borrow money from friends and sold my iPhone and blackberry for cheap. I started eating one meal a day because I spent my money in the medicine and clothes. As you know, Canada is very cold and I have to be warm all the time and more. Actually I have more damage prior to this incident. Air France: the worst company. It happens to me and the same story with Lufthansa; but after 3 months, they reimbursed me but not with Air France. It's the most horrible airline. They should call it Air Couscous. By the way, the food they gave us was expired. Cheers.

Two complaints: (1) On 8 September 2010, on a plane to Paris CDG from London LHR (AF1681), I tried to explain to a member of the cabin staff that whilst I have no problem in the air, I can experience unpleasant claustrophobia in the period between landing and disembarking, so might it be possible, please, to be moved to an aisle seat further forward in the plane shortly before landing. I normally carry a doctor's letter confirming this problem (stupidly forgot it on this occasion), but in my experience, whether I show it or not, all other airlines' cabin crew when politely asked (and I am always polite about this) are helpful in this regard, and my problem is solved. On this occasion, however, the stewardess told me, and told me her supervisor confirmed, that moving forward in the manner requested was absolutely against their rules, even though (as I pointed out) there were plenty of free seats forward. The tone she used was harsh and unsympathetic; not a hint of apology. I was clearly out to make trouble and was treated accordingly. This is the first time I received such treatment on a flight.

Complaint number (2): On the return flight, AF1080 leaving Paris for London (delayed an hour) I found the bus ferrying passengers to the waiting plane was too full for me to be able to get on board for claustrophobic reasons. I was remonstrated with, as if I was simply being perverse, and the ground staff made no effort to assure me they would find some other way of getting me to the plane. Again, this is now a routine experience for me and with other airlines, there seems not to be a problem. I have on several occasions been allowed to ride beside the bus driver in his cab, or a separate vehicle has been made available, always with a reassuring 'can do, no problem' attitude.

I knew on this occasion that since my bag had been checked, they could not leave me behind without the inconvenience and further delay of first taking my bag off the plane, so I knew all along they'd have to find a solution, and indeed a member of the ground staff was ordered to take me to the plane in her car, a journey she needed to make anyway, though she was pretty surly about it. But I got there in the end even before those in front of me in the queue had found their seats.

But it was an unsettling and distasteful experience. I am one of those travelers/consumers who can do without sycophantic attention or being wished a nice day at every turn; and neither have I anything against French people, among whom I number some dearest friends, but Air France is the pits. I'd really, really like to help them raise their game, and can only do so by complaining.

I was at Minneapolis-S. Paul Airport at 2:50 at checkpoint, to get my ticket, the Delta Agent said that it's late. She said that I'm suppose to be here at least 60 minutes before the departure time. I was there 55 minutes before my departure time. I don't think that was late. At 55 minutes I still could get in, they should help, they should try their best before they reject me. They just rejected my trip that easy, without showing any care at all. The airplane did not close the door yet. The passengers still arranged their stuff, they were still looking for their sets.

Again, 55 minutes is not that late. I just feel like I was trashed out for no reason. On top on that, I paid $250 to arrange my trip for next day, 9/7/2010. Do you think that is fair? The answer is no! So what is the deal now?

I recently availed an Air France flight for my return trip to India from England via France. Extreme inconvenience was caused by delay of the flight (AF1081 on 27.7.2010). My wife and I had an awesome business trip and vacation but this delay of flight ruined our end of the journey.

Delay of your flight ended up missing our flight (AF0226 on 27.7.2010) from France as well. I missed an extremely important business meeting and ended up missing a day in my industry. We missed our train and hotel which I had booked in advance. Circumstances forced us to buy tickets of deluxe bus, which caused a lot of discomfort to both of us, it was only 10 years back I had traveled in bus and it was their inconvenience which made us travel through this bus.

We arrived at the Air France check-in counter at 7:00 am and tried to retrieve our boarding passes at the kiosk but were unable to complete the process as our travel documentation did not include the required e-ticket number. We had booked our flights through ****, which to our information doesn't provide e-ticket numbers. For further assistance, we lined up at the check-in counter, which at the time was still closed. As we had arrived early, we were at the front of the line. When Air France personnel opened the counter, an Air France representative told us that we needed to get our boarding pass at the kiosk before we could check-in our luggage.

Although we explained to him that we had already tried this in vain, the representative insisted that we needed to go back to the kiosk. Upon our request he helped us at the kiosk and realized that it doesn't work without an e-ticket number. The Air France representative then went back to the check-in counter and told us that we were now registered. He then told us that we should go to the end of the line to receive our boarding passes and check-in our luggage. By that time a considerable line had formed and as we already had been at the front of the line, we were requested to go back to our previous position in line.

As the Air France representative was not open to reasoning and insisted that we go to the end of the line, we asked for his name, which he refused to give to us. We then requested to talk to his supervisor who concurred with his colleague that we should give up our position at the front of the line and go to the end of the line. As we asked the supervisor for her name, she told us that her name was Betty. When we requested the full name of the supervisor she wrote it down but her last name was illegible.

As the Air France personnel obviously had no understanding for our request and were not willing to extend due courtesy to us, we followed the instructions that seemed unreasonable to us and went to the end of the line. Back in line and some 15 minutes later, yet another Air France representative asked us if we had our boarding passes. Upon our response that we didn't have our boarding passes but that one of his colleagues had registered us, he requested that we get out of line and go to the kiosk to get our boarding passes there.

He unhooked the Tensabarrier to escort us out. We refused to get out of the line and asked him to speak to his colleague who had registered us. He however insisted that we get out of the line now, which we continued to refuse repeating our request that he should confer with his colleague, whom we pointed out to him as we didn't know his name. The representative then dropped the Tensabarrier on the floor and ordered us to pick it up and put it back into its casing. Only after we made clear to him that we were firmly unwilling to follow his request, he reluctantly picked up the Tensabarrier. We finally received our boarding passes and were able to check in our luggage one hour after we started at the front at the line.

On June 9, 2010, my aunt, cousin and I were flying to Paris CDG from Houston. We got to Bush Intercon airport at 1:00pm and the flight leaves at 4:15 pm. Plenty of time. When we got to the ticket counter they said we are now on standby with the possibility of getting bumped off. We protested, we did not do anything wrong, we already paid our ticket, we confirmed our flight 3 days ago.

Long story short, we were bumped off the flight and there is only one flight everyday. They did pay us money and put us up in the nearby hotel, and we made sure that they booked us with no possibility of getting bumped off for the next days flight. The reason they bumped us off is because AF overbooked their flights and is selling them at higher prices.

When we bought the tickets 3 months ago they were worth $1500 but the week of June 9 they were selling them at $2000. Our trip of a lifetime to Paris which was supposed to last 4 days was cut short to 3 days because we had to join a tour on Sunday night in Italy. This is not the end of the story.

While in Paris, my aunt's wallet got stolen and my passport got stolen. I ended up staying until Monday in Paris but I had to spend half the day at the US embassy trying to get a new passport. I missed 2 days of guided tour in Italy. Note: If AF did not delay us in our original flight we would not be in the wrong place at the wrong time in Paris.

Anyway, as I was trying to catch a flight from Paris CDG to Rome the people behind the AF counter made me run from one side of the terminal to another running with my luggage because they do not give proper instructions as how to obtain the proper ticket and boarding pass.

When finally I got to the right line and waiting for my boarding pass, I called a personnel and told him my flight will be boarding in 5 minutes and I still have to go through security. He did let me go with him and helped me with my boarding pass only problem is he was giving me long sermon about using the machine to get my boarding pass (excuse me! nobody would help me figure the machine out and it was in French) and he was making sure I learn my lesson the next time and doing things the proper way.

All the time the clock was ticking, I told him about the lack of time and he only smiled and continue to lecture me and told me that the only reason he is doing this is so that I will learn my lesson. (Learned my lesson alright, never fly Air France ever, ever again, also my cousin who is 10 years old will never fly AF again in her lifetime).

As a consequence of the delay in flight we were robbed in Paris, my aunt's wallet and my passport. I had to stay 1 more day in Paris but I spent it at the US embassy trying to get a new passport, re-booked my flight from Paris to Rome which they charged me 210 EU. And I missed 2 days of guided tour in Rome. My aunt and cousin only got to only stay in Paris for 3 days instead of the original 4 days.

I was traveling from Atlanta to New Delhi via Paris end May 2010 Air France Complaints File No: **. Upon arrival in Delhi airport one of my suit cases was found missing and was delivered to me later by Air France on the next day in a damaged condition. Some of the items were also stolen. Though they repaired my suit case, they were insisting for bills to reimburse towards items stolen: shoes, clothes, chocolates, etc. They have refused to accept my submission that I do not carry bills for everything that I carry in anticipation of loss and that the small value items are meant for daily use. I do not know how to proceed further. Please help me. The amount involved is small, less than US$ 500 and I am unable to appreciate their stand. The item stolen is not gold chain that may warrant production of bills. Air France should have some limit below which they should pay without bills. Please help me.

We got bumped off our flight to Paris, France because Air France overbooked. We were going to Paris, France on the 9th of June, the flight leaves at 5:00 pm and we were at the airport at 2:00 pm. It was a full flight. When we got to the counter, the lady said we are on stand by and may be bumped off. We protested that we confirmed our flight 3 days ago and paid our booking 3 months ago. The people behind the counter said that they cannot do anything but compensate us monetarily and put us up in a hotel. No amount of protest will convince them to take us on the flight. To cut the long story short, we ended up taking the staying in the hotel beside the airport and catching the flight the next day to Paris.

This is totally unfair, we were not late checking at the airport, we paid our plane fare months ago, it is not our fault Air France overbooked their flights.

I bought 2 round trip tickets with Air France using my Reward Miles from American Express #AF321 & #AF332. I was informed that the taxes would have to be paid separately, which I totally understand. I placed the tickets on line and the taxes and surcharge I needed more rewards points than I was originally told so it prolonged my booking the tickets. I was very nervous when I finally was able to book them because they were running out of seats so I acted too quickly in placing them. When I got home and thought about how much the taxes were I was concerned because $856.98 seemed too high. I went on line and placed the same tickets without using my reward points and the taxes only came to $225.98. I called Air France and they told me that the additional $631. was a fuel surcharge. I asked if I would be charged this if I was paying for these tickets and I was told "no" this is only for Rewards Point purchases.

I feel this is unjust and I am actually paying for another ticket. 150,000 points took a long time to earn with American Express and if air France does not want to do this program with them that is one thing but it is not my issue and I could have used my Reward Points somewhere else. Thank you.

My sister and I are both Platinum members on Air France so one would image that we would be priority passengers. It all started on our Air France flight #0445 leaving Rio de Janerio Brazil going to Ho Chi Minh City Vietnam on April 18, 2010. On April 17th, I received an email from Air France cancelling my sister, my daughters and my flight because of a volcano in Iceland. I wasn't thrilled about it but things do happen. When I went to the airport, the next day to re-book our flight I wasn't able to confirm anything other then to depart April 28, 2010 which it takes 2 days to get to Ho Chi Minh City and would give me 1 full day in Vietnam before our return flight.

AF ticket counter in Rio was unwilling to help us and even rude at times so we decided to call the 800 number after 1 hour wait on line a ticket agent at their reservation desk which I believe is in Canada told us that AF had in fact seats but it would cost my daughter and I an extra $1,687.00 USD in order to get to our destination on April 25, 2010.

My daughter and I were on a full fare economy ticket (over $5,000.00 USD) already and my sister was on a discount fare ($2,713.00 USD) so her up-charge was too much and therefore she had to miss her vacation. Unfortunately we were at the mercy of AF and we did see their true colors. When our flights were cancelled, I thought that AF would understand the situation and not get greedy and take advantage of the volcano and punish it's good customers. Loss of pre-paid rooms in Vietnam, pre-paid car rental plus $1,687.00 for extra payment on my airline ticket and my sister loss of her vacation.

I purchased an airline ticket to Lagos Nigeria on 10/13/2009, but the ticket could not give me the exact date requested, instead of the ticket reading 12/23/2009 to 01/13/2010, it came out to read 11/23/2009 to 01/13/2010. I called Orbit phone and canceled the ticket since the correct date could not be resolved. I then bought an Iberia ticket with the same date to Lagos Nigeria, using my brother's Credit card with his authorization. To my surprise, Air France charged my brother's credit card for the canceled and unused ticket. Since then, I have been calling the airline for the refund to no avail.

Took a flight on April 13th with Air-France from Marseille to Rome and than with El-Al to Tel-Aviv. Baggage were check through to TLV directly. At the gate in Rome, we already knew that the baggage didn't arrive at the plain. In Tel-Aviv we got the news that the baggage never left Marseille at all. So far only one baggage was located. The other baggage is still missing. 80 Euro worth of cheese is down the drain.

Small anecdote: I was traveling with 2 of my colleges on this flight and it just happened that there were another 2 business men on the way to Tel-Aviv on the same route from Marseille to Tel-Aviv with same flights. Guess what? Non of their baggage have left Marseille! Food for thought, the common denominator in this story is that all baggage were tagged with TLV! 80 Euro worth of cheese is down the drain. One small kid in agony for not getting his present. 1 baggage still missing with some cloth and shoes.

I just completed a 13,304 mile trip with Air France, but received credit for only 3326 air miles or 25%. I was not informed that I would only receive credit for 25% of the air miles when I purchased my Eticket from Air France USA. Email complaint to Air France produced no results. Air France misleads its customers with this rip off mileage scam.

I'm a doctor and unfortunately, I was one of the victims of Air France flight number 378 on February 28th, 2010. It was a horrible day and the worst flight in my life. The flight was scheduled to be on Sunday, February 28th, from CDG airport in Paris at 1:50 pm going to Detroit airport in USA. The weather was bad that day and that's understandable but the way that Air France treated us was terrible--totally disorganized and chaotic. Nobody knew anything about flight timing. Nobody told us that the flight was cancelled except after we were about to go inside the plane and after they took our boarding passes, they realized there were no crew?

I'm really disappointed. They gave use vouchers for one sandwich and on small drink, not even enough for a kid to survive! We were standing in the airport in front of the Air France counter for hours and they were trying just to figure out what to do with us. I'm a very frequent flyer because of my work and this was the first time to see such things that shouldn't even happen to a beginner airlines! The terrible day ended up by us sleeping on the floor of the airport until next day morning. They didn't treat us like humans. Most of the passengers were sleeping on the floor as if we were in a refugee camp. Then they switched my flight to a different airline next day which was also delayed!

The story of course ended by me losing my bags which I don't know where are they until now. The bag has important scientific papers inside that I spent months collecting them, had books I study from. I don't know what to do or what to say? Terrible service and the lesson I learned is I'll never use Air France again and I don't advise anybody to use these terrible airlines.

My husband and I have had a harrowing experience traveling with Air France to New Delhi, India and back to Manchester. First, on my arrival in New Delhi, my baggage did not arrive with the flight. Imagine my plight as I was supposed to attend a wedding in the family. I was told that my baggage was left at the Manchester Airport itself.

I can clearly recall that at the check-in counter, the lady servicing my husband and me made a mistake with my name on the boarding pass. Instead of Ms. Ritu **, I was issued a boarding pass for Mr. R **. I came back to the counter to get it corrected, but by then, our baggage had moved on the conveyor belt. The lady ensured us that the baggage tags would be corrected and that there would be no problem with our bags. Clearly, this was not done.

After our repeated calls to the Air France Baggage Handling services in India, the baggage was finally delivered to us after 4 days. But by then, we were forced to buy new clothes and toiletries for the wedding. This was a huge financial blow to us.

On our journey back to Manchester, we were charged (INR 6,900 or EUR 103) for extra baggage. And in spite of that, my baggage went missing again. Why I was charged for a service which was not provided to me is beyond my understanding, let alone the fact that the baggage is missing till now. The flight to Paris CDG from New Delhi (AF225) was slightly late. The buses between the terminals were running with low frequency. There were no staff to help us out at any place on the CDG airport. And as result of all this, we missed our connecting flight to Manchester on 20-12-09. Normally, at any good international airport, one would expect the airline staff to assist passengers in whatever manner possible in order to help them board their scheduled flights.

Anyway, we ran to the check-in counter at Terminal 2E and were told that we had missed our flight. The lady at the check-in counter informed us that the next flight for Manchester at 1.15 p.m. had been cancelled due to bad weather and booked us on the 15.45 flight which got cancelled eventually. After a series of cancellations, we were finally provided tickets for 15.45 flight on 21-12-09.

We were taken to the police desk for transit/tourist visa, so that we could stay the night at a hotel near the CDG airport. The police refused the visa to us, and when we asked the Air France staff dealing with our case, she informed us (me and my husband and one more passenger of the same nationality) that the police did not give any reason, but that upon seeing our passports, the police had rejected our visa application.

I don't know why we were refused visa in the first place nor were we offered any explanations. But to be honest, refusing visa to passengers who have been stranded at the airport for a night without a valid reason sounds like racial bias but nothing else. I have read enough stories of people being mistreated and subjected to racism. But this was my first horrendous experience.

For 36 hours that we spent at CDG airport, every meal coupon that is my right as a passenger was made to sound like charity. We had to spend money out of our pockets at the airport. The beddings were provided late in the night, and to be honest, we didn't sleep for a minute. It was snowing outside and the sub-standard airport lacks temperature control. We kept moving from one place to another all night. My husband and I developed sore throat and backache with no rest.

When we finally boarded the flight on 21-12-09, I asked the air hostess if she could confirm that our bags have been loaded on the aircraft. While I was speaking to her, I saw the baggage carrier outside the window and spotted my red Samsonite suitcase in it. I showed it to the air hostess as well. She said that she would check with the pilot and confirm to us. She took our boarding passes for reference.

While she was away, I noticed that the man loading the baggage shut the aircraft baggage door and took the remaining bags away (which included my bag). When the air hostess came back to us, she said that the pilot has confirmed that both our baggage are on board. What kind of information is being passed on to passengers?

When we arrived at Manchester Airport, my baggage went missing. Like all other passengers, we went to the baggage services counter and did the formality required to open a file for missing baggage. In spite of being at a permanent address, my husband and I have had to spend money to buy shoes and woolens to go to work, as our shoes, clothes, and woolens were in the suitcase.

Air France is citing bad weather as the cause for this mishap. But this is not the first time that Air France has had a problem with baggage. My husband on an earlier occasion has experienced delayed baggage for 4 days, and we have been first-hand witnesses where passengers have lost their baggage. Clearly, the problem is not with the weather but Air France itself.

I have found Air France baggage handling to be highly unprofessional, as this is the second time my baggage has been delayed on the same trip. Obviously, we will not be traveling with Air France henceforth, as the experience with them has caused us nothing except stress, mental agony, harassment, physical discomfort, and monetary loss. We are still waiting to hear about our baggage, and it's been 18 days so far.

I spent the past 14 weeks on business through Europe and Asia. all the same luggage, same weight. I never had to pay extra for my bags even though I traveled on 8 different airlines...that is until I traveled Air France which I WILL NEVER DO AGAIN. and they charged me 471 US dollars for the extra bag and 10 kilos over. To me after paying 1000 for a ticket from Dubai to Hamburg, the 471 was absolute robbery. So be smart avoid Air France!

I strongly wish to publish my bad experiencies on order everybody to know what are actually tthe Air France services.

My wife and I researched long and hard for flights suitable to pair with our cruise from Istanbul, Turkey to Athens, Greece. We settled on the Air France flights not on price, as there were less expensive options, but on times, convenience, and CLASS OF SERVICE.

Before I proceed further, let me qualify myself by stating that I have been a professional airline pilot for the last 29 years, and am currently a 25 year Captain with American Airlines, currently flying the Airbus A-300. Suffice it to say, I do know a few things about airplanes and the airline business. This is not a letter from a passenger with a customer service complaint. This is solely and specifically about not receiving something that was paid for.

The second leg of our itinerary was on 7/3 from Paris to Istanbul, a 3 hour flight on a Air France Airbus A-320 for which we purchased business class seats and had boarding passes for the second row. This is the entire contentious issue. These seats were not even close to being business class. These were coach seats with not so much as a pillow or blanket offered. As stated previously, I know airplanes and know a coach seat when I see one, or worse, when I sit in one for 3 hours with no legroom, no pillow, no blanket, and we were quite frankly furious.

As I made clear, this is not about a disgruntled passenger complaining about poor service. I clearly paid for something I did not get. Air France plain and simply does not have a business class on its Airbus A-320 no matter what they want to call it. Here's what you need to do; Go on the Air France website and look at what they call their business class with the description of services; L'Espace Affairs Business Class has photos of reclining seats with fluffy pillows, blankets, chocolates on the pillows, comfort, class, etc. THAT is what they are advertising and selling.

When you get on the A320 you are getting a coach seat with NOTHING, no reclining, no pillow, no blanket, no service, no NOTHING. It's a COACH seat at business class prices. OK, fine, they don't put anyone in the middle seat but it's likely that you could buy an extra coach seat in the middle at less than what business class costs. Look, I can rent a BMW and you give me a Hyundai and try to tell me it's a BMW but it's not.

Air France is guilty of misleading advertising at a bare minimum, and blatant consumer fraud, not to mention awful and unresponsive customer service. Book elsewhere, there are plenty of airlines to choose from.

in case there would be a problem with Mr N,they gave me confirmation I would have my money back in case of this ticket cancellation on my account, but when I asked the counter for a refund 1 week later ,it was different they refuse to transfer directly what I paid on my account, but Mr N who didnt pay anything ,the bill is the proof I am the payer ,the airfrance agency are witnesses I received all the e-tickets in my inbox for 3 persons .It is really dishonest and scandalous from Airfrance ,I really recommend to avoid this compagny

i have been trying to check in online for the past 12hrs and it keeps telling me that the info is wrong. i fly with air france all the time as i work in angola so i always have my flight to there and back to the uk. i like to use the online check in as it lets me pick me own seat but for some strange reason it is saying my info is wrong. now i have this funny feeling that i will be left with the seat i dont want. why is it saying this on the online check in. and 1 more thing why do [they] need to know where i stay etc

I had travelled with Air France on 11-10-2009 and was so mentally harassed that I would always give a second thought to travel with Air France in my life again. My Booking Reference Number is V4KX72. Below are the plethora of incidents which I would like to highlight.

1) When i reached to Airport, they weighed my Cabin Luggage aswell. However, this was the 5th time, when i travelled to Europe with Lufthansa, KLM and Emirates. However, i had never faced a scene where my cabin baggage including my Laptop, Blazer was weighed, however, my check in Baggage was under limits. The Total Cabin Baggage weight (including Laptop and Blazer) was 14KG and they did not allow me for boarding pass.

However, earlier to me, a lady was allowed to Cabin Baggage with 13-14KG weight in the flight and when i asked the reason, they said, she was of business class. But my question was, there is separate row for Business Class Passenger. Why the lady was standing in the Economy Class Long Queue. When i asked the same question with the Air France Staff, they were not able to answer my question.

2) They kept me on hold, till all the counters were closed. At last, they allowed me with the same weight, however, they issued me the last seat near to washroom, which don't have the facility to relax your back and also no sufficient space was there to stretch my legs, so, when i reached to Paris, i was having a lot of pain in my legs to stand properly.

3) I was not offered vegetarian food in the flight, however, i have a profile with Amex, where its clearly mentioned that i always go for only and only Indian Vegetarian Food. I also asked 2-3 times drinking water, however, they did not serve me the same in the flight from Delhi to Paris.

4) When i reached to Paris, my connecting flight was from terminal D, while i arrived at Terminal C. My connecting flight was just after One Hour from Paris to Dusseldorf. However, my Flight was delayed by 15-20 minutes, so when i reached to the Terminal D, i was not allowed to enter in the flight as i was late. They offered me another flight after 3-4 hours. Here, my Concern is, when my original flight was delayed, which was not my fault, Air France was here supposed to provide the appropriate facility to make its passengers comfortable.

5) When i was waiting in Paris for my another Flight, i was given a coupon in lieu of the above mentioned situation. However, when i visited to the mentioned Cafe, i was told that you would be given a Pastry and a Hot Drink like Tea or Coffee. However, i requested them to provide me some kind of soft/Cold drinks, since, i don't consume tea or coffee, but they refused me. Also, Pastry was containing Eggs, so i could not eat that as well. In summarize, i was not offered any thing there to eat or drink.

6) In the another flight from Paris to Dusseldorf, the crew member did not offer any thing to eat. They only offered a kind of Coffee. As mentioned earlier, i do not consume Tea or Coffee, i requested them to provide me some kind of soft/cold drinks, but they clearly refused.

This was the worst travel in my life till date, i travelled. I would like to request you not offer Air France flight to any body in future, since, it would be impacting negatively your image and services as well.

I have a return flight on 7th Nov-2009 with the same carrier. However, i can not travel with the same carrier, please, suggest me....

I am very tall, so I had chosen a middle bulkhead seat on an air france flight from Paris to Los Angeles. A couple who spoke very little english asked me to move to the aisle seat so that they could sit together. I attempted to politely explain that I had been assigned the seat months ago, and needed the middle seat so that my legs would not stick out into the aisle. Being the troubleshooter and peacemaker that I am, I then went to the flight attendant to see if he could accommodate them elsewhere. Meanwhile the couple starting raising hell to a female flight attendant, and she was LAUGHING at me as I sat between these two extremely rude people. They were talking loudly over me on each side as if I didn't exist. I had to sit in between to obnoxious selfish people, and the flight attendant thought it was amusing. The service on air france is horrible. I will not fly with them ever again.

I am writing regarding the ticket I bought from Air France on the net from London to Lagos on 03/07/06 at the price 538.30. Which I later cancelled the flight before the departed date which 21/07/06. I only got refunded unused taxes back which was 150.30 and that the outstanding balance was 379.00 because I was not in the country I have not been able to follow this case through the court.

After received a letter from deputy district Judge Serlini requesting the two parties to attempt to settle the issue out of court, I have put the case on hold. I therefore hope we could resolve this matter otherwise I will have no choice to proceed with the court hearing. I hope consumer affairs could sovle this matter so I would not go to court over this matter.

KMM14632438I5L0KM this is a complain receipt from france airline. They told us that we need to send the documents by post so we posted it and they told us that they will reply to us very soon but we are still waiting for the respond. otherwise we will be contacting our solicitor if this problem is not sorted out. Thanks

The staff could have accommodated my request but did not. Never again. I have a family of 5. Isn't there parental responsibility to sit with such a young child? Traveling with 4 others and a 13 year old is forced to care for the toddler by the airline?

I wrote a complaint letter to the Air France complaint department and it explains the details of a horrible flight aboard one of their airplanes. The letter follows below:

I am writing in regards to a flight I recently took with Air France on June 26, 2009. The flight number was AF033 Voyageur (aircraft 777300) from Houston to Paris. The reason for my letter is to express my extreme disappointment with the airline and its staff aboard this flight. I cannot express to you how much discomfort and pain I was in for the first four to five hours of the flight. The attendants refused to allow any passengers to use the toilet for the duration of four to five hours due to the seatbelt light being on. After I boarded the airplane and we were in the air, as customary, the attendants proceeded to hand out drinks. Immediately after that, the captain turned on the seatbelt light and no one was allowed to use the restrooms until the lights came off. However, the lights did not come off for at least four to five hours into the flight. How can you serve drinks and then prohibit passengers from using the toilet?

I tried three times to get up from my seat to use the restroom and the first time, a lady flight attendant told me to sit down. The second and third times, male fight attendants were guarding the restroom on both ends of the plane so I was unable to use the restroom. It is ethically and morally wrong to prevent anyone from using the bathroom due to a natural bodily function. I am only human. Not only did I have to sit in discomfort and pain while I was sweating, I could not believe the extreme crass of the attendants as they refused to allow passengers to use the restroom. I even heard one male flight attendant curse as a passenger tried to race to the bathroom because she could no longer hold it and YET, he still stopped her and very rudely told her to go back to her seat.

After a few hours, I could no longer wait any longer and I begged the flight attendant to allow me to use the restroom; however, she still refused. I eventually cried. This is the first time I have cried on a flight because I was not given the right to use the restroom. Do you realize how humiliating that is?

Additionally, I am disappointed and shocked that the lady flight attendant allowed the passenger next to me to use the bathroom before myself while she escorted her. I cannot believe or understand the discrimination and extreme pain and discomfort I experienced on this flight. This was the first time I flew on Air France, one of the worlds largest airlines, and to me, the most disappointing airline. This was also my first visit to Europe and because of Air France, I started my trip very negatively. Holding your urine in for too long can result in a bladder infection, which if left untreated can lead to kidney infections. I have never had to hold waste in my body for this long. I just do not understand how Air France can condone such behavior. I would like this letter to be given to higher ranking officials so that I know action will be taken to resolve this matter. Thank you.

After I sent the letter, I received no response so I sent in another letter requesting an update and this is what they sent me:

Thank you for your message. On behalf of Air France, I apologize for the difficulties you experienced.

Passenger feedback is important to us as it allows us to improve continually upon the quality of service we offer. As considerable emphasis is placed on the professional handling of all aspects of passenger service, I share your disappointment that our services fell below the level of standard that you expect from us.

I again apologize for the unfortunate situation, and assure you that your letter will be thoroughly reviewed so that we may provide better assistance for our passengers in the future.

I feel like this is just a typical response letter for all complaints. Please help me.

My parents, my mother being seventy one and my father being seventy six and suffering from Parkinsons disease quite badly were booked to fly from Narita in Tokyo to Manchester England via Paris France.

The flight time was 10:30 a.m. with the checkout closing at 9.30, unfortunately due to very heavy traffic and finding a way to wheel my father around Narita to the checkout counter meant that we arrived twenty five minutes after the checkout had closed, I completely understand that such companies have to run to tight scheduales but the treatment we received when we finally arrived at the checkout counter was totally idiotic to say the least, even though the check in counter had closed the flight was still in the process of boarding, as there was at least another thirty minutes before take off, absolutely no effort was made to try and get my parents to the plane before take off, I would like to add that I had completed internet check in twenty four hours before and so there would be no need to go through the check in procedure, the response from the staff was basically this, the check in is closed and you will now have to buy new flights, even if this was the case the way that we were told this with absolute no care or respect for our situation especially with my father being so ill and needed to be back in England for doctors visits.

The only thing the staff seem to be bothered about was making more money by selling us more seats and having no thought or care to my parents situation. In my opinion, they had every opportunity and time to rush through my parents so that they could make their flight, but straight no from the off was all we got combined with give us another two thousand pound and we will fit you on the next flight.

I would like to add that yes, the tickets were non transfereable or refundable but if this company are quite willing to leave a sick man stranded with no money to pay for an extra flight and with zero concern for his situation then the whole event is an absolute disgrace.

My daughter has epilepsey,, every year she travels to France with an escort to see her dad...Every years they know my daughter has epilepsey as I always tell them..This year she flew with Air France.. I had to pay for the escort so I said my daughter has epilepsey..the man on the desk then rang the Heathrow DR!! And they said OK?? But only if the pilot says OK!! It took then a whole hr to do that..Then they said they still dont know if she can fly!! I had to wait till her flight went to find out if she was on the plane or not!!

I spoke to the same mam to ask if the pilot has said yes or not?? He said I will have to wait 20 mins after the take off time to know!! I was very upset.. At the end of the day my daughter has fits?? That is all!! He said if I had a child with fits I would not let her on the plane.. I said he was out of order to say that..because at the end of the day you want to treat your kids as normal as possible. In thend she was aloud on the plane..But I am still upset at how my daughter was treated. I feel they treated her bad because they were scared of her fits... and that is really bad in this day and age..

I came to the Air France ticket counter in Terminal 2 of Heathrow Airport and bought, I thought, an electronic ticket for an earlier flight back to the States. When I arrived for the flight on July 16th, carrying a piece of paper with flight info and ticket/reservation numbers on it, I could not check in electronically and went back to the ticket counter. There I was told that I "must have received" a paper ticket and that I could not get on the plane without it. I said I had not received a paper ticket, only the flight schedule with the reservation numbers. They said that although the agent who sold me the new ticket for $249 was not there, he must have given me a paper ticket because he was a "one of our best agents." They said he had entered a P for paper ticket on the account--although there is no P on the piece of paper he gave me.

The result was that in order to leave as planned, I had to buy a new ticket at American Airlines for about 676 pounds UK (exchange rate then was US 1.61 dollar per pound). I did have to leave because my brother was ill and I was not well myself; also, staying in the UK would have cost well over $100 a day (the airport hotel Ibis where I had stayed that night cost $89 a night).

I changed the return date and a charge of $100 had to be paid. at the airport counter they requested $148.18 as $100 goes toward ticket change and $48.18 will be collected for Tax purpose but a refund with the same amount they'll give back. At the airport counter, AirFrance rep was unable to process the refunf ( system problem ) and promised that we can get the refund once we reach Cairo. In Egypt (Cairo) , AirFrance office had no information about any refund and was unable to process our complaint. Now we have the E-ticket paper says $100 for any flight change and we have a receipt of $148.18 collected at Dulles airport.

It is my very first time booking my airplane tickets through Air France and I can say I was very disappointed by the service I received from talking to an agent and the superviser through the phone.

Here is the incident: I have been diagnosed with severe sleep apnea requiring me to sleep with a CPAP machine. I have called Air France in order to verify if there was an electrical supply on board so that I could use my CPAP for my 12 hour flights.

To my great surprise, disappointment and anger, the agent said that there is nothing they can do for me. There is no electrical plug whatsoever on board and they cannot install one just for me. The agent started to raise her voice seeming impatient to help a client. I was so upset to how this situation was handled by an agent from Air France.

I than asked to speak to a superviser, whom the agent was reluctant to put on the line prompting me: why do you want to talk to a manager? It is about what issue? Finally the superviser was on the line which was even worst! I explained that I was not very happy not because there is no electrical plug on board but I was mad how the agent talked and addressed my issues. His tone was definitely not respectful and he said in a loud voice, "I have no idea what you are talking... I cannot accommodate you on board then". Clearly a lack of effective communication skills!

There should never be shouting, lack of respect or irritability. Air France agents chose to work for the Air France company, they are deem to be meeting the standards of clientele services! I think in my situation, I clearly understood there were no electrical supply on board and I am not blaming them for that. But my situation should have been handled well and collaboratively find something that can be done for me. I am not asking for an electrical plug for charging my ipod.

I also find it ridiculous that air planes do not have electrical plugs or batteries on board. Yes, I may have opted not to use my CPAP for my flights but it will to my disadvantage because I will experience severe headaches and increase sleepiness that would make me unable to function. On top of all this, I am also diagnosed with narcolepsy (excessive daytime sleepiness with paralysis while sleeping)! Me using the CPAP would greatly reduce the chances of experiencing paralysis (cataplexy) and suffocation during my sleep.

I have paid 2000$ for my trip all with Air France and I have never ever been treated by agents in other airlines that way.

I lost my luggage. everything was in inside. when i alive in Joohannesburg there were no sign of my luggages. i report to airfrance staff in johannesburg airport. they told me i will get my luggages at the end of the month. even now i've been up and down trying to get my staff but nothing promising. i lost everything

I lost my luggage everything was in inside when i alive in Joohannesburg there were no sign of my luggage i told the staff they told me i can get at the end of month even now i've been up and down trying to get my staff but nothing promising i lost everything.

I am writing to complain in the most serious way with regard to my recent experience with your air line ground staff at Beijing airport on the 2nd of May 2009. Whilst checking in for flight AF5558 it was determained my baggage was over weight. I had just exchanged currency and had no money. That I fully understand. At this point a plastic bag was flung in my face and told to hurry or I would miss my flight.

I was rendered no assistance as the ground staff continued to raise their voice. I later realised I had half an hour to spare. I left two 2000 suits, my new coat for which they could of helped me with ! And many other personal items. I was panicked, they offered abbsolutely no help, yet went ransacking through my bag, seeing what I had left. I fell over on two occasions as they watched and laughed at me in my state of panic. After wathing me hobble to my fight they then ran me down and told me, not ask me, to sign a form with the disposal box allready ticked and emphasised again to hurry to my flight or I would miss it. A blatent lie !

I ask myself, why they would not help me with my brand new coat, or at least put my mp4 player in my pocket. All the time laughing, no doubt delighted with their windfall !!! This incident is not just poor customer service but tantamount to theft. I am absolutely horrified at this outrage.

Upon arrival at Aberdeen airport I was escorted of the air craft by ambulane officers due to ill health. I have since been diagnosed with a neurological disorder. Im sure that it would have been evident to your ground staff that I wasnt at full stregth, yet they still took advantage of my frail condition. Absolutely disgraceful. I am now recovered and as all ways will take to the skies as my job demands. I am booked on an Air france flight back to Beijing, frankly the prospect of flying with you again makes me sick. I demand you check the details Ive provided to you and bring these people to justice

On arrival in Paris the AF gate personnel informed her that because of the delay the original reservation had been canceled and that she would have to purchase a new ticket to continue on to Philadelphia. The reason given was that her original ticket was a nonrefundable fare with no changes permitted.
If this delay and change was truly her fault Air France should never have allowed her to start her itinerary in Vienna only to be stranded later in Paris.

My mother is 84 years old, broke her arm while in Austria and had a terrible, very painful and completely exhausting 3 hour experience in Paris with the CDG Air France representatives.

New roundtrip ticket purchase (ca 500 euro) 1 night hotel stay, several transatlantic cell phone calls and text messaging charges. A refund request was sent to the AF customer service department in Florida.

1. We were supposed to fly from Paris at 10:50 AM. The flight got on the runway, came to a screeching halt during take off, and returned back to the gate for technical checks. The pilot assured that the technical issue had been found and part replaced and fixed. After a 45 minute delay, our flight took off from Paris.

2. About 4 hours into the flight, the pilot informed us that due to an "operational issue" the flight would be turned back to Paris. This caused anxiety amongst passengers - no further information was provided and speculation including that from the crew ranged from a probable terrorist attack, to a war like situation in India which could have caused such a drastic step.

3. Our flight landed back in Paris at around 8:00 PM local time. We were put in a bus and taken to a large hall - guarded by military police - around 50 armed persons. Not much information was provided at that time. Nervous passengers were not able to contact friends or family back in India to pass information as well. We were kept in that hall for about 2 hours. Even toilet visits were restricted to only one person at a time. No food, water was provided while we were at the hall.

4. Next we were taken to the airline counter, where those with valid Schengen Visas, or those with European or US, Canadian passports were given hotel vouchers and taken to hotels at around 11:30 at night. For those in transit, or with a single entry Schengen Visa, all Indian citizens - passports were collected and taken to immigration.

5. Almost 60 passengers were made to wait for another 2 hours - a basic sandwich and one bottle of 200 ml water was provided. A calling card was provided as well, but the public phones were outside that waiting area - so no use of the cards either. The sandwiches were only tuna, and most of the Indian passengers were vegetarians and had to go without food. Request for more water was initially turned down saying that they would only provide one bottle per person. After lot of persuasion, we were provided more water.

6. At around 1:30 AM, we were informed that the French authorities had denied entry to all the remaining passengers into France for one night. Those with single entry Schengen Visas were allowed to leave the airport at around 2:30 AM in the morning.

7. Things continued to get worse - there was no place to sit and passengers were forced to sit on the floor for hours, unsure what to do next. The entry to Air France lounge was also not possible because we would have to pass through security checks. This painful ordeal of moving from one area to another unsure about what to do next. The airline staff spoke mostly in French or broken ascents and the gap kept getting wider.

8. Our passports were collected back and finally entry visas were granted to the remaining passengers at around 6:00 AM in the morning, after which were were allowed to go to the hotels after an agonizing 10 hours at the airport and another 8 on the flight. Mind you that some were traveling from the US or Canada - another 7-8 hours into Paris. This gave only a couple of hours to these people to freshen up and absolutely no sleep for a full two days.

- Do you think the treatment given to the citizens of India stuck in a difficult situation in your country, flying your national pride airline was appropriate ?

- What were the factors forcing a denial of visas to enter France at 1:30 and then allowing the same people to enter at 6:00 AM - what would have changed as far as those people is concerned in those 4-5 hours ?

- What forced to decision to turn the flight back to Paris for a 4 hour journey than continue and land in Mumbai in the same 4 hours ? The flight landed in Paris and could have landed in Mumbai, unless Mumbai did not give permission to land. As customers we need to know the answers of why the decision was taken to return back instead of landing in Mumbai.

- Why was the airline staff not prepared when they knew at least 4 hours in advance that we were landing in Paris. The airline staff was still turning their computers on while were were in an agonizing wait. I was expecting to be out of the airport in a couple of hours - not expecting 10 hours in the airport with almost no facilities.

- Why did Air France not have a person who knew local Indian languages, at least Hindi to assist us on the night of the 10th? and why was their no proper arrangement of food, water and other supplies when you knew that the passengers requiring visas would need to wait at the airport.

This is a shame for Air France, a big blot on overall French hospitality and a very difficult and painful journey to remember. The airline staff in Mumbai was completely out of answers - in shock when they heard our horrible experience, but offered no help other than suggesting that we should write to the customer care... total lack of responsible behavior. We reached Mumbai 28 hours after our scheduled arrival, and to add insult to injury our luggage arrived an hour late as well from the plane to baggage area.

I was booked on an air france flight 995 from johannesburg to paris on may 6th 2009. This was a connection fro a regional flight so I hd to get my boarding pass from the transit desk. I arrived at the desk at 1825. The flight was scheduled to leave at 1940. Upon arrival at the desk there were no agents by the air france desk. I asked the virgin atlantic agent who was right next door if she knew where the agent was and she said she stepped out but that I should wait and she will be back.

After about 10 minutes I asked if there was a phone so I call their office because I am on the next flight, the reply was again that the agent would have to make the call. Finally the agent came back at around 1843. By this time there were 4 or 5 other passengers behind me in line. I handed her my tickets and passport and told her I was on the next flight she told me it was closed and moved over to help the people behind me in line. Mind you some of them were on a later flight than mine but she still helped them first. When she was done with everyone but me she sat down and just ignored me.

So I asked her what I was supposed to do now that I had supposedly missed the one hour deadline for closing of the flight, she rudely replied that it was up to me what I did, it had nothing to do with her. I asked if there was someone else who might be able to help me to which she replied she doesn't know what I want because she had told me the flight was closed and what i did was up to me after which she sat down and again disregarded my presence, she called someone on her cellphone and started having a conversation in afrikaans with me standing in front of her by the desk, she kept mentioning ***** (derogatory term used for blacks during the apartheid era). At that point I decided to call my travel agent in Botswana, by now it was almost 2000 and the flight was gome, I had been standing in front of that desk for an hour and half.

My agent spoke to Ms Kapp and must have scared her because she then decided to phone the ticketing office and the lady on the line helped get a flight for me for the next day. So I had to spend the night in johannesburg at my expense and got on a flight 24hrs later. People like her should not be working in the travel industry, the world has changed, if she hates black people its sad because we travel as well.

The rest of the air france was very very apologetic and helpful the next day. I made it to my final destination over 24hrs later.

I then sent an email through the website on that date. I called the next morning on April 4th, and the representative told me that her system was down and to call back the next day. However, she also invited me to buy a Continental ticket to get the miles back. When I told her that I was being flown on Continental for something else already, she told me that ticket probably wouldn't count. In fact, she stressed that any ticket I bought with any your carriers wouldn't do. It had to be a specific price point and code.

On April 13th, I faxed a letter as recommended by Brandi. On April 15th, I called flying blue again to see what the status was of my request. On that date, the representative informed me that the case was open, but he couldnt help me and would I please call back that afternoon or the next day? HE thought it would be settled then. I called again on April 17th, this time the representative said that she would speak to the person working on the case. Could I hold? She came back to tell me that the person working on the case informed her that he or she would contact me by phone the following week and not to call again. I was to wait for the phone call. When I asked if I should give my phone number to the agent, she said they had it already. No need.

On 4/21, I sent another email. This time Mattias told me that it would be another 5-7 days before they would fully process my case. Meanwhile, A week went by and no phone call. Surprise.

On May 1, I called since I hadn't heard anything. The representative informed me that the case closed on 4/29 and that I was to buy a ticket with Air France before Sept 3 or with one of its affiliates in order to get my miles back. When I asked to speak to a supervisor, she said they were all at lunch. She asked if I could call back later. When I replied that this response wasn't acceptable, she recommended that I send another fax, detailing my dissatisfaction. I did send a fax on 5/1 doing just that.

Today, on 5/6, I logged on to my account to find that they had taken 500 more miles away from account! They had no reason for it except, "peremption." I was close to 50,000 miles and now I'm down to 860. When I called Flying Blue again, I was told by the rep that those remaining miles had expired even though it looked like they were punishing me for complaining about it.

When I asked to speak to a supervisor, she told me that she had been instructed to not "escalate" the call. Whoever told her this, told her I was not to speak to a supervisor! She also repeated that I should buy another ticket with Air France. She also said that Flying Blue was going to send me a letter explaining the changes in their program after they had already taken the miles, i.e. after the fact.

It's unbelievable how Air France employees on Pearson Airport in Toronto are rude, cold and hearts of stone. Me and my life suppose to fly form Pearson today on May/04/09 but we have a big trouble trying to get to the airport, finally we've made it. The flight was from Toronto to Paris at 0440 p.m. We were there at 4p.m. I know that we were late, but we still had 40 minutes. The lady at the AFrance desk just barely said ''Oooo it's to lady i'm sorry we cannot check you in. You are missing the flight with light smile." You have a luggage we cannot check it. We understand were late but aren't the employees there to support and help people??

We even offer to them to fly without luggage just to have us on board, but the AF employees had a stone cold look and didn't want to make any efforts to board us, I said "Please Just us no luggage I'll locked here and my friend will pick it up late, but no. Even my life was so upset, crying with broken feelings and i couldn't calm her down, because we were going on vacation to Paris for 3days and that was my present for her birthday and now everything fall on a part(hotel reservations, other arrangements). These people don't have hearts and are forgetting who pays their wages, not only this but nothing couldn't make them to take a right decision to have us on the airplane, after 100s requests from me to make something it was already late and finally someone call on to make sure we are late after 25min.

So my question is Wasn't that just very low insinuation for money, so we have to pay extra for rebooking. Is that how AirFrance making their money and satisfied their customers? This is precedent, there arent so lazy, rude and out of mind people and i'm sorry that they haven't name tags to report them. Why???Why these employees work there and they present the company and how much we have to pay to get on the plane 2 or 4 tickets.

I felt so humiliated to beg them to board us. How much money they were need? Just wondering did AirFrance are paying to their employees because there is nothing in the world that can make'em to work, to make a singe move of a muscle. I had my life with broken feelings that we can do nothing and the whole trip has failed, on one side and this people to beg them on the other. After all of these we want full compensation and money refund of the re booking and hotels cancelations because this fact of non professional, non cooperating absolutely empty of logical actions have to be restricted and this employees to pay for their actions or not actions. We regret that choose Air France and they put us in situation of broken feelings, emptiness and huge disappointing dissatisfactions.

At the arrival at the airport on Wednesday April 7th, we were misstreated and extorted by Mrs. C. Blanco's team that we will not be able to fly that night, we are a family of 4, 2 adults a 1 year old and a 5 year old, because she wanted our 1 year old traveling in our lap to pay a fee. We explained for more than 1 Hour, while our kids were desperate at 11 PM to just sleep, that we had bought our tickets via Orbitz.com who sales air france tickets and confirms your seats and even gives you ticket numbers from air france and assign seats and we had checked 2 times if an ifant had to pay and the information given was no sir, an infant under the age of 2 does not pay but Mrs. Coral Blanco, literally contradicted what we were told and told us we would not fly that night unless a fee was paid for my 1 year old, seating on our LAP

her grotesque attitude, coldness and making us wait to extort us to the last minute to pay a 10% fee was abusive, I recorded her on my cel phone, she refused to grant any help other that threats that she would not let us fly, when we were in the total right of doing so, since the problem air france had was with orbitz not with us customers who had asked 2 times and were informed 2 timesto go to the airport with our infant and his passport proving he is 18 months old and that that would sufice. Mrs. Blanco yealled at my wife, my wife said you are extorting us and this lady replied with more yells and tremendous coldness to us 4 even though our 1 year old was crying, she did not take her battle with the very people who sale air france tickets she took it on a family of 4 at 11pm that night.

once we gave in into paying what we considered an extortion and abuse but under the threat we decided to pay since our vacation could be ruined... I asked Mrs. Coral Blanco for a complaint number for air france, she refused, she went inside her office I had to ask 2 times for her to come back, she finally under pressure provided me a business card with nothing but her own office number, then I asked her to please hurry since we had been arguing this matter for a while, we had paid what she wanted and to please finish the check in promptly, to this she said I have another flight in flight leaving now I will finish you when I finish you.

our kids kept crying, she asked us in French to get them away from the counter, I said again please hurry we already paid I want to leave and our family is fed up of your arrogance. she did not respond, she went back in her office again! finally she came back and the final check up was done, I asked her if she could at least provide my 1 year old a seat , she said NO he travels in lap with a cold accent, then we ran to the gate, we received NO help as a family traveling with an infant, we were simply shocked to see this since all airlines have a priority to help families with infants.

The treatmnet by this manager and her team, who some of them did say that we were right!, absolutetly right... when Mrs Blanco was abscent , but this woman took an attitude and a dislike that no customer paying a fee should ever experience, specially when traveling with kids and INFANT. we are appauled by air france and this manager, we tried in Paris, to complain all we got was no you can not complain in Paris you must complain in the US with Air France there. I have left messages and no one ever calls, I have written and the same, their webpage gives no number for customer service, they ask you to write, we did, then when you write on their complaint section the webpage 98% of the times says there is an error and you can't submit.

I think this airline is trying so much to not let any one in the US do a claim or complaint, they just bounce you to see if you get tired, but as you can see we are SO very offended by this treatment that we want to denounce air france and Mrs Blanco at JFK international, in the hope that we get our money vback and that the US customer affairs do not allow them to treat families this way, it is simply un american and if they operate in the US they should not treat people that way, specially families with infants! Thank you.

we almost lost our flight, we had to endure more than one hour arguing with Mrs. C. Blanco to find out we would be forced to pay no matter what she wanted, we discovered that the 10% was not! 10% of an adult ticket price but 299$ meaning 80% of what we paid for adult tickets and this was paid for an infant that by law if traveling on a mothers lap shall not pay at all if under 2 years of age. Our kid of so much crying developed a fever on the flight, and our first days of vacation were ruined + we were short of these sum of money for the trip.

My boyfriend (Adam) and I were traveling in France, and had planned to go from Paris to Provance during our trip. We were initially planning on driving and had made a car rental reservation prior to leaving the US. However, while we were in Paris, Adam found an Air France flight, round trip from Paris to Marseille that was very inexpensive (292.84 euros for both of us). The website was in French, so we asked our concierge to translate the website. The fare was inexpensive because it was a couples fare,? which she translated to mean we had to be a couple but not married. There was a disclaimer that we may have to provide proof of our relationship, but did not say exactly how we could prove it. The concierge had never heard of a fare and was not sure what sort of documentation we might need. We booked the fare and when we got to the Paris airport, they did not ask us for any documentation of our relationship.

On our return in Marseille, they did ask us for proof of our relationship. The ticketing desk stated that we needed to have proof such a something showing the same address or an insurance card. When we told them that in Paris, they had let us through without documentation, the Air France representatives would not admit that a mistake was made in Paris. They told us Air France had given us a gift? by allowing us to fly from Paris to Marseille, but if we wanted to return, we would have to pay the difference in the fares (for a non-couple fare) of 340 euros. We explained that it was Air Frances mistake to let us through in Paris, and had they not we would have gotten a refund for the fare and driven as originally planned. However, because of the mistake that Air France made, we not only had no other way to get back to Paris, but we had to pay an extra 340 euros to get on the flight.

They would not make an exception for their mistake and no one took responsibility for the mistake. There was a manager (a man the representative we were speaking to called his leader?) who appeared not to speak any English, but seemed to have the authority to let us through. He did not speak one word to us except no, and the representative we spoke to did not seem to be translating everything we said, and insisted that the leader? understood what was going on. It also happened to be a holiday, and everyone at the ticketing desk told us there was no one else who could help us.
We also tried to explain that even an engaged couple may not have proof? of their relationship if they are not living together. The website does not give specific examples of what sort of documentation might be adequate and the Air France representatives had no answer for us as to what sort of documentation an unmarried couple might provide.

The actual condition of the fare (while ridiculous) is not what upset us. It was the fact that if they always require documentation of a relationship, it was clearly Air Francs mistake to let us on the plane in Paris, and Air France did nothing to rectify the mistake.

Not only did they not rectify the mistake, they would not even admit they made a mistake. The mistake Air France made cost us 340 euros. If they had prevented us from boarding in Paris, we would have understood. Once Air France made the mistake, however, we should have been allowed to travel on the return flight without further penalty.

To top everything off, the representatives we spoke to refused to give us their names and only the leader? would give us his name (which I am not actually able to make out well, the best I can make it out is JC Blasco, Leadr Raspaf). They also could not give us a phone number to customer service but rather handed us an envelope. We are writing to Air France to request a refund of the 340 euros extra that we had to pay for the fare.

After using the Air France for more than 5 years I am very deceived and shocked by service quality which did not reach the expected standard and totally opposed to what I knew about Flying Blue. First I had a flight to Egypt in October 2007 which -I discovered by coincidence- has not been added to the balance of my miles though it was shown in the e-ticket. Second I received a very short notice regarding my miles expiry date, as I received [their] letter mid February 09 telling me that I have only till April 09 to use my miles. Third After calling customer service representatives to check the availability for the miles exchange in the month of March 09 I was wrongly informed that I have till end of April 09 to do that.

On April 13, 09 I called to make the necessary arrangements to exchange my miles, I was informed that I lost my miles on the 3rd of April as the company changed the regulations without prior notice! Also, since I was surprised by this action, the flying blue representative mentioned that I will find in the flying blues general conditions, a condition stating that the company has the right to change the dates without any prior notice. Even though, I found this statement not fair to the customer, The flying blue representative guided me via the web to the general conditions where we couldnt find this rule anywhere. He ended the conversation by saying: Sir, it is here somewhere and I wont stay and argue with you.. Now I need a quick curative action for my current situation as I am a loyal client for Air France and intend to be for the future unless Flying Blue doesnt really care about its clients and its reputation.

Upon arrival in Bangui I was told that my suitcase containing all my clothes and some food was left acciudently in Paris and that it would arrive only the following THursday, ie 7 days with only the clothes I had on.

I was told by AF in Bangui thatthe policy of AF has changed and that they no longer compensate any passenger. I was totally disadvanteg by AF and I had to suffer the consequences for 7 days without any clean clothes. Needlerss to say I had to spend extra money on food and a pair of sandals which I eventually gave away. The point of the matter is that AF seemed to have no problem whatsoever in telling me that there was absolutely nothing they could do to compensate me whilst in Bangui for their mistake/carelessness and I feel let down and want to warn future flyers that the same will happen to you.

We noticed that my name in email ticket had my surname missing and only included for my name and middle name. My auntie and I phoned Air France the day before travelling at Manchester, but they stated that the name had to be changed in Venezuela where the ticket was bought. We were 20 miles from Manchester yet unable to make the change! We made calls to relative in Venezuela who subsequently made the changes and confirmed though not by emails.

The next day at Manchester airport, my auntie ended up buying for me, an extra ticket at the airport to be able to travel. Air France did not accept that a call was made (though they admitted the call had been logged) the day before to correct the error on missing surname. The electronic ticket stated that any air france ticket sales could be called which we did. In December 2008, my auntie had telephoned Air France in Manchester to change an error on my cousins tickets who had their name and middle name swapped without any problem. We were all travelling together to Venezuela on the 6 Feb 2009 for 3 weeks to visit our family there.

i travelled from klm and airfrnace on 19th feburary to india from edinburgh and returning on 8th march 2009. there was a guy on boarding section from airfrance where we give the main baggage in edinburgh airport, when i was departing, near about 5 o clock in d morning. he spoke to me very rudely. i asked him some question regarding my seats but he replied wrong manner which is not accepted. i am a chairman of british telecom and i know how to talk with my customers. but i didnt got a good customer service.

he told me all the wrong information about the flight and baggage. as well as he charged me for the hand baggage approx 380 pounds bcoz he said that the size is bigger. i travelled with lots of other airlines and everywhere i have used the same hand baggae but no one restricted. i asked him that i can buy a new bag from edinburgh airport and i will transfer my stuff there but he replied that he will not allow me to fly if you dont pay the hand baggage cost (he want to put my hand baggage in main baggage list).

he never helped me or neither give me any suggestions. in this way he made the money and sold the services to me which is benefit for ur company. but its not acceptable. we have 1000 of clients and staff travelling on daily basis from airfrance but after i recieved bad customer service from airfrance and klm on that day. i am cancelling my contract with [them] as well as i will not recommend anyone else to fly. i m looking to get refund.

i book a air ticket from www.airfrance.us from atlanta to casablanca stoping at paris for 4 hours.departur time 09/15/2009 arrive 10/13/2009. not even after 8 hours a try to change the day of departur to 16 for just one day thay told me i got pay 200$ fee plus the deference i wans shocked..they been sending me from one departement to other .they hung up the phone on me twice but i call back.i was so mad that i asked to cancel .thay say ther is an other 200$ canslation fee.so i told them its ok for u guys to lose a costmer thay say it realy loud YES we folwo the policy.to ask for my refound they say it will take more thatn 10 day to prosses and i will get my money later from 2 weeks to 4 weeks

no flight no immediat refund no more air france in my life even if its free

dear sir / madam we were traveling from casablanca to paris in 7th of october 2008 for honeymoon we used the dept card in paying the tickets .the lady there told us that the process rejected and we paid cash.they withold the amount of the tickets for 4 and half month without our knowledge althogh we paid cash and they hold amounts for 3 tickets and we took only 2 tickets

we were in need for that many as we were newly married if we didnt recive the bank statment we will lose the money i feel no more secure to travel with air france regarding money issue

My family had a ticket non-stop from Paris to San Francisco. During the flight an Italian soccor team of 15 players sat in the aisles on the the back of the seats and held a team rally. It was directly in front of us on the next row. It went on for hours with the players shouting and yelling. No one could move through the aisles. I talked with the stewardess and and steward and they advised me to confront the players myself. They offered no help and no recourse. It was certainly a safety issued and a security issued having so many men out of their seats and congesting so that there was not forward movement in the cabin.

The long flight was also miserable under these conditions. At length after we landed in San Francisco, we discover that Air France does not have any resources where customers can file complaints. Nothing. Even on there website there is no customer service number.

Are consequences are that we had a terrible 12 hour flight with two young children. It was really bad! What a lousy way to end an expensive vacation.

I am writing this email to complain to you about the pathetic service offered by Air France Airline & the sheer inhuman treatment of your passengers. Pls. take this complaint as a true reflection of my anger against the ordeal I have faced at the hands of Air France in the last 2 days. I had booked my flits through Yatra.Com for my holiday in the UK. The onward journey was through KLM Royal Dutch & return journey was through Air France. Details of my return journey are appended

when I went to the Edinburgh Airport & Paris Airport and asked the AF team member to update my Jet Membership Number on my boarding pass, they had no clue as to how they should do that. I was told by your staff that you do not have any tie up with Jet Airways. Only on my insistence that there is a tie up and upon showing the boarding card of KLM, your staff did the needful. My flight from Paris CDG to New Delhi was cancelled and I was told that it was due to a technical problem. Apart from this no reasonable explanation was given to us. We had around 10-12 passengers stranded at Paris airport.

Our passports were taken and we were told that we would be accommodated in a hotel in Paris for one day as our flight would take off on 04th Jan 2009. For seven continuous hours we kept waiting with no access to food or water. We kept requesting for some food & water but our requests fell to deaf ears. We had a 2 year old child with a lady and even he was not provided with any food. After 7 hours we were told that we cannot go to hotel and need to spend the night at the airport. When I requested to speak to a senior member of the Airline staff, the request was refused. When I requested to speak to the Indian Embassy officials in Paris to complain about the inhuman treatment, only then we were given the option to fly to London Heathrow and then take a Jet airways flight to New Delhi. The staff assured all the passengers that our checked in baggage would fly to London with us & from there it would be boarded on the Jet Airways flight to New Delhi. We were also assured that our reservation on Jet Airways flight no 9W-121 was confirmed.

We reached Heathrow via AF 1780 but when we reached the Jet Airways counter with the ticket, we were told that we do not have confirmed reservation and had to wait before Jet Airways allowed us to board the flight. Jet Airways staff at London Heathrow were very sympathetic towards us and tried to help us in all possible ways and made frantic phone calls to Air France team to sort out the mess created by [their] team members. Our trouble did not end here. When we landed at New Delhi on 04th Jan 2009 (1130 hours) our luggage was not on the flight as well. I and my wife were on a two week holiday and we never deserved such shabby treatment by Air France.

We lodged the missing baggage complaint through Jet Airways and when we went to the Air France counter for claim wrt toiletries etc, we were told that they cannot help us in this regard & asked us to email Air France team. I spoke to Mr. G. Sharma of the Air France team at the New Delhi Airport but he showed his inability to provide any compensation wrt missing baggage and told me that I need to email AF team. Pls. let me know as to how expect customers to sort out things without any cash when their luggage is misplaced by the Airline. [They] dont provide any assistance to the passenger and leave him on his own.

I feel that the treatment of the airline was inhuman, baised and amounts abuses of civil rights, civil liberties, and profiling on the basis of race, ethnicity, religion, by Air France.

I really dont know where to start from. I am writing this letter to complaint about my last transportation with Air France. On the 5th of January i arrived in paris at 9 o clock( flight AF2333 From Athens) in the morning and i had a 6 hour layover till my next flight to Southampton(AF5867). At 14:00 a delay appeared for my flight postponing to 18:00 instead of 14:00. As i got a bit worried a decided to go to Air frances information desk to get informed. I was waiting one hour in the queue when i finally spoke with someone who informed me that the flight was delayed because of the ice and it would most probably leave at 6. I also asked what would happen in case of flight cancelation and i was told that i would be provided with a room with all meals provided as well.

After that around 17:00 the screen changed and my flight was being postponed to 24:00 at night! I started to realise that i would leave paris that day. I went to the restaurant to get something to eat and think what i was going to do. At 18:00 while i was eating i looked again at the screen and i saw my that my flight was boarding at this exact moment so i got up in a hurry to get on time for boarding. And then i hear the gate operator Southampton? This gate is for Aberdeen? . all this run for a mistake in frances biggest airport. I was very annoyed by the handling that was being made by the people there, so i went to the information desk again.

Waited again some a lot time, and i asked them what was going to happen with my flight. The answer i was got was that the plane could not leave because of the ice at this time.i thought of it and i answered back? is it possible for the plane to leave at 24:00 when the ice is going to be covering the whole airport?? and they said they didnt know. So as i have lost hope for reaching my destination this day i asked them to book a hotel room as i figured i wouldnt find one later and they told me dont worry SIR IN CASE THE FLIGHT GETS CANCELLED WE WILL DEFINETELLY FIND YOU A ROOM. So i backed off one more time as they seemed very sure. At 22:00 after a lot of changes in the flight board Flight AF5867 to Southampton was cancelled.

At 23:00 after another hour of waiting in the queue i got informed that there werent any rooms available and i had to improvise of what to do. Is this the service AIR FRANCE provides for someone who get a ticket not even cheap? I mean if this was ryan air i would understand it as i would not pay ryan air 550 euros for this ticket. Furthermore food vouchers where to be given and i only got one and when i went to get some food at night i was informed that i had to pay for my food again as this voucher was for breakfast so i paid . in the morning i? woke? at 07:00 from my gypsy sleep the floor and i stood up with a back hurt. And this was not only it. My next flight got delayed as well, so i though i should go get my breakfast with the voucher . my breakfast was 10 times smaller than it should be as it had a tiny coffee and a tiny croissant. Just this. I mean what more could happen that day.

At 9:00 we managed to board in the plane and i thought... that was it. No it wasnt as i waited 1 .5 hours in this very small plane as we had some kind of a problem. The morning in the air looked fine and a new day had began hopefully. Arriving at Southampton airport i find out that my bag was lost. I really had enough. I really had. So i just when home after the airport staff told me that my bag should be delivered in 24 hours and in 3 days most. I kept calling every day receiving the same answer over and over again give as another three days.?. the worst thing for me was that i had nothing to wear or use of my toiletries. so after i called many times in the airport ( i have to mention that i tried contacting air france but the phones where always going down) some woman from there told me that i could go and buy clothes and toiletries for all the time of my luggage loss.so i did. And i spend a lot of money as i had nothing to wear.

I think that air france totally violated my rights as a passenger as i should at least be provided with a hotel room for the night and lets not forget i did not receive my bag until the 17th of January.

My sister booked flights some months ago for herself, her husband and her children. Eloise was to be 23 months old at the time of the outbound flight, but was to travel on a child ticket as she would be two years old on the return, and Toby was to be eight months. On booking, my sister requested a baby cot seat and was told that Toby would be too big. She was not given the opportunity to advise his weight or size. She was also informed by the customer services representative that she would need to bring a car seat for Eloise, as she would need this in order to travel in her own seat.

In the weeks prior to travelling, my sister contacted Air France staff several times to ask for guidelines on the car seat policy, in order to ensure she purchased the appropriate seat. She was told the following;

there was no requirement for her to bring a car seat unless

she wanted to;

Eloise had to travel in a car seat by law and if she did not

bring one she would not be permitted to fly;

the car seat was necessary and had to be a maximum of 38

inches in size;

the car seat was necessary and had to be a maximum of 42

inches in size;

regardless of whether she had a car seat or not, Eloise would

not be permitted to sit in it for take-off, landing or turbulence.

As you can imagine, my sister was confused and frustrated by the conflicting information received, and the inability of staff to clarify or confirm policies and procedures. She emailed a request online for further information, which was completely ignored. She therefore had to guess which of the above statements was correct.

The week before departure, my sister attempted to change their allocated seats online. The system would not allow her to do so as she was travelling with infants - a message advised her that seats would be allocated upon check-in. She telephoned the Air France customer service centre in England, again, to ask if she could be given baby cot seats.

She gave Toby's weight and height details to the representative and was advised that baby cot seats were reserved for them on the outbound sector.

The representative was unable to allocate such seats for the return sector, however, as they had all been assigned to other passengers. My sister asked if the seats had been allocated to passengers travelling with infants, and the answer was no. I am at a loss to understand why online seat changes are not permitted for passengers travelling with infants, when baby cot seats are clearly not reserved for passengers with infants in the first place.

Upon boarding at Heathrow, my sister was challenged by the cabin crew as to why she had a car seat with her. She explained that the airline had in fact requested it and was eventually allowed to bring it into the cabin. She was not, however, permitted to bring her strollers into the cabin. The cabin crew told her that Air France policy did not permit strollers in the cabin, despite the website clearly stating that a certain number of strollers would be allowed in the cabin.

Once at their seats, she was told by a member of the cabin crew that it was not permissible for them to travel with two infants, despite there being both my sister and her husband travelling, and my brother (on a separate booking). The crew member eventually agreed that they could travel.

Several crew members then watched my sister spend a considerable amount of time installing the car seat, before advising her that it could not be positioned in a middle seat and must be moved to the window.

Upon boarding in Paris, my sister was again challenged as to why she had a car seat with her. Cabin crew were reluctant to allow it onboard but eventually decided that it could be used, although not before several crew members had told her it could not.

During the in-flight service, my sisters husband requested a beer from the bar. Although he was only the second passenger to be served, he was told that there were no beers left. The crew member then made a comment in French to her colleague, and the passenger seated behind advised her that she also spoke French and found her comment offensive.

At this stage, my sister and her family were disgusted with the level of service received from the airline, both in terms of consistency of policy and procedures, and staff attitude.

When they checked in for the return flight, my sister asked again if they could be given baby cot seats. The check-in staff member told her that there were none available as there were seven infants travelling on the flight, but he was unable to confirm if the other six had all checked in, or if the seats had been given to passengers without infants. He advised her that even if they had been given to passengers without infants, he was unable to change them.

My sister boarded and, again, was challenged as to why she had a car seat with her. At this point, she was reduced to tears by the lack of knowledge and total inefficiency of the cabin crew. After initially advising her that the car seat was to be offloaded, the crew finally allowed her to use it.

She was then very disappointed, to say the least, to see that at least three baby cots seats had been given to passengers travelling without infants. She asked the cabin crew to assist her in changing seats, but was told that the passengers already in those seats had refused to swap.

This was a most unsatisfactory answer, given that on her last flight with Air France, she was unable to sit with her husband as the cabin crew had given their seats to other passengers without asking them if they were willing to swap.

Upon boarding the flight from Paris to Heathrow, it was no great surprise that the crew were unfamiliar with the car seat and reluctant to allow my sister to bring it on board. Yet again, she had to explain and plead with the crew for it to be allowed into the cabin.

On arrival into Heathrow, after spending the night holding an 8kg infant, the situation became farcical when my sister was advised that one of the baby strollers had been left in Paris. My sister and her husband then had to struggle through the airport with several bags and only one stroller for two children. The stroller has yet to arrive - the representative my sister spoke to this morning admitted that they had no idea where it was, and even asked her to be patient.

In order to make connecting flight from Air France (Niger, Africa) to Air France (Toronto, Canada) at airport, our group had to take 3 bus trips from arrival to departure lounge. This is at an airport that is practically owned by Air France.

In addition, all three pieces of luggage did not make the connecting flight and only 2 pieces have been delivered (2 courier deliveries) in almost a week after arrival in Toronto.

Misplaced luggage and still one piece of luggage outstanding almost one week following return trip.

Everything I had was in that suitcase, my staff, gifts, cosmetics..... I fill the inventory letter, the value of this suitcase is around 2000 $.

three days with no information. I spent the next 2 nights at the airport terminal..without any assistance (blanket/pillow)from Air France. I was put on a flight on 1/7/09 to New York.

When I got to NY my luggage was missing - it had not arrived with me. It has been a week now (1/14/09)and my luggage is still missing. Since then i had to travel to Chicago on business, and have to buy all business clothes again, since my business attire is still in my lost baggage.

Out of pocket expenses at Paris airport was over $100. The

luggage contained all my business attire, as i was in India for a month on business. As a result, i have to buy a whole new wardrobe of business clothes/shoes to get to work in chicago. This will cost me well over 500$...even if the luggage eventually arrives

On 6th January 2009 Myself and my wife travelled from Dubai-Amsterdam via Paris.The Flight was delayed in Dubai for an hour and even the connecting flight at paris was also delayed for 3 hrs.Finally when we arrrived at Amsterdam ONE OF OUR BAGGAGE WAS LOST.

We filed a report @the arrival services and till date they have only one thing to say SORRY WE DON'T HAVE ANY UPDATE.This happened when we travelled in Business class.I pity those who have travelled in Economy Class.I am sure that they are treated worse than us.

My flight, scheduled to leave JFK en route for Paris was cancelled at the last minute, after everyone was already on board. The situation was handled with complete unprofessionalism. After we debarked none of the attendants at the airport knew what was going on or helped make any arrangements for the passengers next flights. Eventually, after about two hours of confusion (this was already nearing 3AM at this point) an Air France employee went to the check-in counter and started telling the passengers that they were going to be put at a hotel and put on a flight out the next evening after a 17 hour delay!!! No one was asked if this was interfering with our plans, and no one knew if there were other flights we could take that would leave earlier.

Such was the situation that I was en route to my OWN wedding together with my fianc, and not only under a lot of stress, but also under a very tight schedule. Needless to say that all our appointments we had scheduled for the following day had to be cancelled and some of them could not be rescheduled, such as the tasting of the menu which was going to be served at OUR WEDDING!! Everything we had carefully planned was irremediably delayed, while my fianc and I were under tremendous amounts of stress trying to schedule and reschedule the mess created. No one at Air France offered a single apology when our flight was cancelled or the next day on the second flight. On the contrary, the crew of the flight we finally took the next day was extremely unwelcoming and rude and intentionally ignored us if we had a question or needed something!

Also, while at the airport trying to understand what was going on and if we had other alternatives that would bring us to our destination earlier, we tried to find an Air France customer service desk needless to say, that was impossible. An Air France employee gave us brochures which we could mail to Air France customer service, however to this day we did not receive a response.

The consequences were that everything was extremely delayed for my fiance and I, some of our appointments could not be rescheduled, the amount of stress exponentially increased, and instead of having a calm wedding week, we scrambled all the week to catch up and do everything we had to get done. It was the most awfull experience i had flying!!!!! Ever!!!!

finally we reached toronto thinking that trip has finally ended i reach to the baggage section for standing for 30mins i find out that baggage is not there we were about 25 people a lady esscorted us and gave us some papers to fill and advised it would take 3 days from that day. i have been calling everysingle day waiting for hours for an agent to even reply and all they say is no information available. all my winter clothes are in those bags and its freezing in toronto.

On Jan 7 2009 I flew back from Madrid to New York via CDG. Due the weather conditions in Paris, my flight was delayed, and for the same reason missed my connection. Before landing, they made and announcement for the passengers traveling to JFK to approach the connection desk at the airport. When we landed, me and my friend who i was traveling with ran over trying to make it to the next flight. At the desk, we had our new Bording pass printed and then when around the airport looking for something to eat.

when we where waiting to board my friend realized that the dates in our boarding passes were for the next day. right away we had to find a desk to make our way to the flight we were told we were going to get in. So far all our problems were solved, until we landed in NYC. Our Luggage was missing. After waiting for more than half hour in front of the carrousel, a reprsentative of AF showed up with some papers for the people who werent getting their bags that night. after filing the report and all this bs, we were told that it would take the most, 48 hours to have our bags with us.

It has been over five days since i got back home, and my bags aren't in my house. The incompetent people of AF sent one of my bags to my friends house (i have two bags), and then called me saying that they sent the bag to the wrong address and that it would be delivered in the afternoon. I came home to wait for my bag around 6pm today, and not until I made my third call round midnight to check if my bag was going to be delivered, they told me that for the amount of bags they had in route, today wasnt going to be possible.

These people have the nerve to apologize after all this stupidity. I am not blaming them for the delays and the chaos that winter conditions affect traveling, but for the neglecting way they have handle this situation. still waiting.

I recently traveled with Air France, my luggage has not been transfered in the 4 January flight AF366 Philadelphia I came with. The airline informed me that Paris airport General De Gaulle is retaining 30000 bags because flights are too full to route them to their owners. They also mentioned that they do not keep records of the bags because there are too many. I have called every day and was told according to the Montreal Convention law there is nothing I can do as a customer, there is no limit in the time they take to ship the luggage and the airline is not liable for perishable items as well, American residents anyway are not a priority since they reside in the Country and are not eligible to the 100.00 Euro compensation they give to non residents.

This is discriminatory and the fact to retain the bags longterm will cause damages to the items in the bag, it is is the airline responsibility to return the belongings to the owner since the price of the ticket includes the bags. Many published articles have shown that it was lucrative for airlines to sell the content of lost bags.

My 1/5/09 flight AF366 was cancelled and was stranded at the airport three days with no information. Tuesday, 1/6/09 evening I was given hotel accommodation and was also booked on a flight the next day 1/7/09 to New York. When I got to NY my luggage was missing - it had not arrived with me. It is five days later 1/12/09 and my luggage is still missing.

Since my connecting flight from NY to Philadelphia was cancelled on 1/7/09 I had to take a flight from LaGuardia with US Airways. Therefore I was told to file a claim with US Airways. Please help.

Out of pocket expenses at Paris airport was over $200. The luggage contained many gifts for family and friends and also many items for myself - estimated value of $300. Unfortunately I had locked my jewellery in there for safe keeping and forgot to take it out of there before leaving Delhi for Paris and estimated cost of that was $500.00 I have receipts of all of the items.

Lost baggage on Air France flight on Jan6th 2009 at CDG airport France. Im now in NDjamena Chad with no baggage and Air France cant find it. Inside the bag I have approz 1,300 pounds srerling of personal goods.

1. On December 22, 2008, when I was on a flight # 067 from LAX to CDG (flying in Business Class together with my two little children for a Christmas vacation in Malaga/Marbella), one of the flight attendants, while serving wine, pushed off of my table a bottle with the oil, which spilled all-over my jeans and shoes. This was in a presence of two witnesses, my 8 years old son, and another passenger, who was sitting in the seat 3K?. To my shock, instead of apologizing, this attendant stated that I did it myself and said: Go to the bathroom, you will find soap and tissues there?. When I asked her for some help and a cleaning solution, she just threw me a wet napkin. When I asked her to call a Purser, she said that SHE is The Purser herself and refused to identify herself by name or give me her business card.

Then, I asked to speak to the Captain, and received an answer that he is resting and will talk to me later?. After several other passengers also complained about this womans behavior, she came back to me, saying that MY behavior was aggressive, while she did not do anything wrong?. Then, she gave me her card, which was identifying her as Nathalie Bianconi Beillon, Chief de Cabine Principal. Ive never ever received an apology, or assistance with the cleaning of the jeans and shoes, or was able to speak with the Captain (who, per Ms. Bianconi Beillon, is unable to leave the cabin and talk to me due to security reasons?).

As a result of this situation, I ended up with completely ruined jeans and shoes (photos available). On top of everything the service was slow and inefficient, and the food was terrible. Moreover, the flight attendants forgot to serve my children with the previously ordered Child Meals?. It absolutely disgusting that you are allowing such a situations and such a service in your Business Class?! Bad service, bad attitude, rude flight attendants, awful food, no selection of drinks, etc. Plus, on top of it, I ended up with destroyed jeans and shoes Compliments to your dilapidating airline

Unfortunately, it was just a beginning of an ordeal

2. On our way back, on January 4, 2009, I was denied requested in advance, assistance with the transfer (I have had bad knee surgery few months ago), from your ground personnel in CDG Airport, which made my transfer from one terminal to another, with two little children, a living hell? Moreover, when we arrived to Atlanta, 2 (two) suitcases out of 5 (five) pieces of our luggage were lost. As of now, more than 72 hours later, the luggage is still not found. As per your baggage agent in Florida, Denise, one suitcase was supposed to be on the flight #072 from Paris to LAX, arriving in the afternoon on January 5, 2009. As of today, neither Delta, nor Air France can locate this suitcase Nor they have ANY record ANYWHERE of whereabouts of my other suitcase.

Of course, upon arrival to Los Angeles, I filed a Lost Baggage Claim with the Delta Airline (your wonderful partner), which assigned to it a File Reference Number. Nevertheless, neither Delta, nor Air France so far located my suitcases; moreover none of the airlines accept any REAL responsibility for this situation. Air France personnel just giving me run-around and sending me to Delta, which in turn states, that they did not receive any information from you, AIR FRANCE. Convenient game, isnt it?

My secretary and I spoke with several representatives of your Baggage Service, who assured us, that they were sending messages to Paris and Delta, and hopefully my luggage will arrive soon, stating at the same time that it is Deltas responsibility to locate the luggage. As per my last conversation with DELTA few hours ago,?They did not receive any information from AIR FRANCE and do not know, where my luggage is. What a wonderful service!!! Great partners and great service, both in-flight and on the ground.

On January 6, 2009 my wife and I checked our four pieces of luggage in Los Angeles with final destination to Trieste, Italy. On January 4, 2009, we contacted the air carrier to question the tight connection that had been set up between flights in Paris. The flight from Cincinnati - connecting flight- was due to arrive in Paris at 0950 and the flight to our destination, Trieste, was due to depart at 1040. Less than one hour apart. The agent assured us that it was within the law to arrange a connecting flight with a 45 minute interval. Besides, the agent made overtures that the gate for the connecting flight was only a few steps away.

As it was, on arrival at CD Airport, the plane continued to taxi for approximately 20 minutes before arriving at the gate. It was madness trying to get through immigration for passport check, leave terminal F to board a bus to terminal G, only to learn that our flight had been delayed. On arrival at our destination, the 4 pieces of luggage did not show and we were informed to cue up to file a lost luggage claim with the lost baggage counter at the Aeroporto FVG.

The line was quite long, as many people were having an experience similar to us. On contacting AirFrance January 9,2009 we were informed that 14,000 pieces of luggage were in a state of confusion throughout the AirFrance system and once sorted out by the French, we would be contacted. There was no courtesy demonstrated by the agent for our inconvenience. We hope for the best for ourselves and others and better handling of baggage in the future.

The story begins in Bucharest when the Air France flight had a 25 minutes delay displayed on the screens. In fact there was a 50 minutes delay without anybody announcing it. By the time we reached Paris CDG Airport the weather was a bit foggy and it started to snow. The plane landed and was supposed to reach the unloading bay for us the passeners to descend the palne and reach the other terminal and go to London. Of course, it did not happen like this. We were kept in the plane for 2 hours and 56 minutes, unable to get out of the plane.

The first explanation they gave us was that there were more than 50 planes which were supposed to fly to the Gaza Strip, and because of the situation there, they were kept on land, therefore, our plane could not be parked, as tere was no empty bay.But, whilst looking outside the plane window, we could see more than 6 empty bays. The second explanation the capitain gave us was that because of the severe weather conditions, the plane could not be parked. But in the mentime, it stopped snowing and the tracks were clear. A third explanation the capitain told us was that because of the delay we had in Bucharest, we did not have an available bay and that we were in a queue and behind us were at least 30 planes waiting for the same bay, and no plane was allowed to land or take off anymore - which was a lye, as we could see planes landing and takeing off. Whilst in the plane we were not allowed to stand up, nor ask questions, and the flying attendants were extremley agitated and rude. Some of us asked for water, which they served but not to all of us, as they claimed they had not enough glasses. from what I know, it is against the law to keep passengers locked in the palne for more than 2 hours.

There was a 2 hour and 45 minutes stop over duration , but because we were stuck in the plane for aprox. 3 hours, we were told that we missed the flight to London. 10 minutes later we were informed that the fliht had not been missed, buy delayed and that it was boarding. We had to run to the gate, which was quite far away and by the time we reached the gate No 32, we were told in fact that they have changed the gate, and it was No 39. Once again we had to run to gate 39, as it was boarding. Once we reached the gate 39, they informed us that the gate was in fact gate No 27, which was on a lower floor. We went downstairs and looked for gate 27. There was a sing pointing that gate 27 was on that floor, but we were unable to find it. When we asked the info desk, they told us that, in fact, gate 27 was upstairs, so we had to run again upstairs. When upstairs, we could not find it and again we asked for gate 27, and we were told (actually yelled at) that the gate was downstairs.

We were supposed to land in Heathrow terminal 2 at 20:25 UK time. In fact we landed at 12:35 UK time, and were unalbe to take the tube home, so we had to book a taxi.The next day I called the Air France help desk, were I was treated like ****, they hang up the phone during the conversation, saying that they cannot help me at all. Today, Friday the 9th january 2009 I called again and I was told that they cannot help me at all and that my luggage is still in France and hang up the phone. It was the last time I flew with Air France, and hopefully I will be able to get some compensation out of this, because we had to spend all that money.

Due to a failing at Birmingham Airport by the Air France staff my hold luggage was only marked for Paris rather than the final destination of Beijing, so I had to go through french customs and collect my bag to re-book it for the next leg, however, with only 1 hour in Paris and the arrival terminal and destination terminals being miles apart I had no chance of getting my hold luggage onto the next flight and after all the hassle I nearly didn't make it myself. In Beijing I had only a short time before my next flight via China Airways to Qingdao so I was under pressure all the time but I managed to report the delayed bag and make my flight. The staff gave me a claim form and told me I had an allowance of 100 euros to get essentials until the bag arrived. The bag arrived in Qingdao 3 days later. I was in China for 22 days and the staff told me to send my receipts and details to Air France once I got back to the UK. When I did this they told me I was only allowed 21 days from the date the bags were lost to make a claim and therefore refused to compensate me.

Air France screwed up at every step and then refused to refund money I was promised. I shall never ever use Air France again, their policy is obviously designed to prevent them being responsible for their failures. If they had any care for their passengers they would have a time limit based upon the return date not the departure date. It was never possible for me to make the reclaim due to the time I was away. I am totally totally disgusted with Air France

First they delayed the flight fro Miami to Paris for 7 hours and not even apologized for it.

then when we finally arrive to Paris they will know that many people have lost their conecting flights, and what do they do have one person in the customerservice area (where there are 14 desk but just one clerck) for 300 people or more.

So as many other people, some of the eldery and many with childre, I waited in line for 2 hours until we could not handle their attitude one person serving the line a 4 others just walking around like our lives were a joke.

I have pictures I took with my blackberry of the line all th people waiting and even a man on his kneees withh a baby asking for service.

OMG how can this be possible and I paid for this, please if you have any respect for yourself never use this airline.

It is time to show Airfrance that they are transporting people no cargo.

Also the service on board is the worst and dont get me started on the bad seta very uncofortable.

PLUS THEY LOST MY BAGS !!!!!!!!!!!!!

I am posting this because i love to travel and i know that many people love it too.

but traveling with Airfrance can turn you off traveling

Airfrance the worst airline in the planet.

Also they dont like to speak english to you but when they take your creditcard to charge you they will speak anuthing.

i have had enough and i advice every one not to fly with them . awful so awful especaily as my little one needed the toilet and we was running around everywhere . as soon as they know your english they dont want to help . i see that they are racist . and we are such a nice little family . i have a disability and not well at all . how dare they treat us like that.

My Daughter and her friend are travelling to Thailand with air france. They arrived at CDG and were directed by air france staff to the wrong area. By the time they reached the right area they were not allowed to board the connecting flight to thailand. They attended the air france information desk and were advised that they would have to re-bbok a complete flight. That they would have to pay and would not be abe to travel until the next day. I would like to make a complaint as I do not think this is good enough. It is the first time her friend and she have travelled alone and the first time they have travelled with air france. Could somone please contact me as soon as possible regarding this.

I flew from Paris to Chennai on 6th Dec08 in AF204 flight on10:25 a.m. I went for boarding pass i at gate 87 to check in my boarding pass for travel. I carried my hand carry bag with laptop and company confidential materials, digital camera, some valuable items, tablets, company id card Etc. while boarding AF204 Air France boarding Assistant did not allow me to carry my handcarry bag (which has been hand carried from Reynosa to Mexico and from Mexico to Paris). I requested him to allow me to carry the bag as per rules i can carry a hand carry bag and also told him other co-passengers were carrying the bag why not me but he never responded to me and he just pulled the bag and kept aside and I had been waiting overthere for morethan 15 mins and he never answered for anything and I was waiting overthere helpless with heavy mental torcher. I request ed him to take my necessary things atleast but he just allowed to take my laptop only and not anyother materials

I asked him I dnt lock the bag since it is handcarry which contain valuable items and company confidential materials if something lost what can I do he simply replied with an anger face that Airfrance will bare you the cost of missing item and he doesn't want to speak to me anything. Helpless I just entered the flight paying Euro1800 for my travel and I did know why he sho wed me the harassments. I had some personal health problem I need to take tablets every 6 hours since he dnt allow me to take the tablets I struggled a lot in the flight if something happened to my life who will bare the loss to my life.

While reaching Chennai I dnt get my baggage till now and due to that I could not able to Conduct the meeting as planned with the management team and I faced lot of problems in the company due to this because it is most important business meeting to take global business decisions and also lost the salary of day of not punching the ID card (ID card in bag). Please let me know since all the passengers who received boarding pass after me had allowed to carry hand carry bag some person had taken 2 baggages too while he dnt allow me to take the handbag which is to be allowed after asking the reason for not allowing also he dnt respond anything. Why he made harassment on me?

I am quite afraid to select the airfrance next time since it is not having the humanity to support the customers and also planning to inform our global Nokia Human resources to take necessary action if I dnt get justice from airfrance. I planned to take this to consumer forum for getting justice for harassment made to me. I need 3000 Euros as a Compensation for the mental torcher and harassments which i got from Airfrance.

I travelled from Paris by AF 0148 on 12-12-08 which got delayed and reached, Delhi on 13-12-08.Sine I was coming from Munich just before as that flight was also delayed and Hurridly I came up , I was too thirsty and asked for water twice in suuccession. Air hostess who was serving us was so rude that she spoilt my journey from Paris to Delhi. Many a times she did not listen to me and I could not eat any thing due to her irring behaviour. I had kept my tray over the tray of my wife as I did not eat any thing, that lady shouted on me saying that where is second tray then I made her understand that both trays were and she want away.

Many times she told me that she does not understand my language though I spaek English. That lady was suffering from some boosting behaviour. I did not creat seen because as a lady from abroad was entering my country. I thought Air France is a but now I am Good Hospitable airline but now I am coinvinced that I have not found any air line worse then yours where eve a hostess can put the passenger in stress. If you send me phphs I can locate that great lady. Please inform me what should I do to restore my dignity as University teacher within myself.

I suffered from mental tension and head ache. I could write to you only after settling down after foreign visit.

Flying to Paris last year for my HONEYMOON, the airline lost my wife's baggage. My wife had to go without all of her clothes and items for 13 days, as we received the bag on our doorstep at home 2 days after returning to the U.S. We spent $1300 on clothes so we could manage the trip, and like Barbara from Texas we never were told we had max 21 days to submit our claim, just a polite letter denying us any renumeration. This is obviously the abridged version, but again, nothing was ever said about the 21 DAY LIMIT TO SUBMIT A CLAIM. I will do my best never to fly on Air France again.

$1300 spent on clothes, toiletries, items as a result of a misplaced bag that they will not reimburse. Was on our honeymoon, no less.

I along with my wife travelled by air france flight AF 0051 from chicago to paris on 27th Nov 2008 and then on to bangalore by flight AF 0192 on 28th Nov 2008. At the time of booking we had requested for ASIAN VEGETARIN MEAL for me and ASIAN VEGETARIAN MEAL(NON DIARY) for my wife. At the time of check in at chicago air port, theairline staff did confirm the meal preference asked for. After boarding, the flight attendant also confirmed about the meal preference and then ticked the same in her list. While meals were served to all, it did not come to me for a long time and when it came, I was told that the asked choice is not available and only non vegetarian meal is available.

I called for the concerned attendent, and came to know that she had messed up the issue and in the result I was the sufferer. She offered one apple and four pieces of grapes which I refused. But for my wife the meal preference was honoured. The flight attended accepted her mistake and started asking for excuse, which in no way help me. Finally she offered me a small piece of smashed potato which she said that she had kept for her and giving it to me although she is doing some great favour. I had a great regard for air france carrier and choose to travel leaving other efficient airliners. This is a gross negligence of service and I need to be suitably compensated for derelition of duty, which the airline staff is bound to attend to.

I am writing to complain about how we have been treated by Air France over our plans to take a holiday to the US this Christmas.

As a couple with a baby we, my wife especially, were very unsure about making such a long trip from London to Los Angeles. In the end we decided that we would only make the trip if we could afford a direct flight, get the easy times of day and arrange transport directly to and from the airports. We planned the trip many months in advance in order to get the best prices and flight times, etc. Now, with only a few weeks left before the flight, we find out (not by Air France we had to read it online) that our flight has been cancelled and we must change planes in Paris.

While we understand that things happen that are not in Air Frances control we were, as you can imagine given all our planning for this trip, very upset. We have tried to find alternative flights; however, given that it is so close to the departure date, we cannot afford the extra 4-500 it will cost to fly with another airline.

We called Air France to ask if anything could be done to help us. (Their web site says: Air France's Plante Bleue services dedicated entirely to families and children.

Are you traveling as a family? We do all we can to make sure your trip is enjoyable.) I spoke with Anabella Cofta and eventually to her supervisor, Kafzubski. While they were both polite there was very little attempt to talk to me about the situation. Again, we understand that they probably had little choice in the matter but the insistence that I had no choice money back or stop-over was repeated and repeated with no acknowledgment that this was considerably more that an minor inconvenience to us.

Given the costs of changing our flights to another airline, we actually have no choice we have to take the stop-over (unless they are willing to pay us the difference to book a flight with another airline?). This leaves us with exactly what we didnt want for this holiday. Our flight, which we have planned for 5pm will now leave at 6am this means us getting up at 2am! With a baby! We have taxis booked at either end which will need to be changed at what expense? Plans for Christmas will have to change.

We are so upset that our holiday, which we have been planning and looking forward to for months, is now going to start with something that we are dreading! We are very upset that Air Frances response is well, we have changed the flights you have no choice, do you want you money back or take the change? repeat, repeat, repeat. Not a call to let us know; not an apology when we do find out; no attempt to understand how this is more that a minor inconvenience; just a shrug of the shoulders and a sigh. you have no choice? repeat, repeat, repeat.

We have tried to find alternative flights; however, given that it is so close to the departure date, we cannot afford the extra 4-500 it will cost to fly with another airline.

I travelled to Ireland on Air France on 8/30/2008 and they lost my luggage for over a week. I was in Ireland for 2 week vacation and they lost everything I had which was packed in 2 pieces of luggage. When 48 hour had passed from my arrival time in Dublin, they said to purchase the necessities I needed and to keep the receipts and they would reimburse me. When 4 days had passed and they still did not know where my luggage was, I went out and purchased the clothing and necessities I required for the remainder of my vacation because Air France had no idea where the luggage was and said it would be 3 or 4 days until they could enter the faxed information detailing the lost items into their computer.

W en I returned home to Dallas on the 15th of September, I went to the DFW airport and was told to call their customer service office because they do not have representatives in Dallas. I called the customer service office for Air France and was told to write a letter and submit copies of my receipts and I would be reimbursed in a few weeks. No other information was given to me except the mailing address.

I wrote a detailed letter with the events and the expenses I went without - total $750 - I did not include the extra hotel charges we incurred because we had to change our itinerary due to the lost luggage and I didn't include the phone charges - nearly $100 due to many calls trying to locate the luggage. Today, Oct 22, 2008 I received a letter from Air France and they state that I did not send the the information and receipts within 21 days from the date they located my luggage so they will not reimburse me. I

am furious because the customer service department I phoned in Ireland told me to buy what I needed and to keep the receipts and to turn them into the Air France dept when I returned home to Dallas. When I called the Air France Customer Relations department, there was no mention of a time limit for submitting my claim. I did submit the claim as soon as a day after I was able to contact the customer relations department. This customer service is horrible - and I will never fly Air France or recommend them to anyone. I am going to submit my claim to American Airlines because they are the company who partnered with Air France and booked me through them to get to Dublin. I purchased my tickets through American and I had no idea that the customer service would be so dishonorable with Air France.

I flew to France August 31,08 and AF lost my luggage during transit to Manchester. I immediately contacted an AF rep. I was in Europe August 31, 08- September 6, 08. During my stay they had told me they will return my luggage to Manchester where I had stayed a few days, however my luggage did not show up. When I left Europe believing they would have returned my luggage to my Hong Kong residence, I was wrong. It's been a month now and the problem is still not dealt with.

I am very upset with the service I have been receiving from the Baggage depart in HK. There has been absolutely no one helpful besides a girl name Selena, but there has been no solution nor clue with the whereabouts of my luggage. Everyone else from the department is very rude and avoids my questions of the whereabouts of my luggage. Everyones' attitude have been very nonchalant and no urgency have been shown at all. I am so dissapointed with Air France and the way they deal with a lost luggage.

There are very important business documents in there and also items for clients. I am so upset at my loss that this has cost my company and business that I am seeking further action with the imcompetence fo the staff and their procedures and non-urgency of the situation. I don't feel that AF has done their best nor found an effective solution for me AT ALL. I vow to not take AF and will inform my business associates of the bad service and carelessness of the AF.

Well I cannot even explain the losses they have cost my company, as we have some very important business items in my luggage and documents I needed for my business clients and associates in Europe. There were a few electronic products in there and the business suits I have in there that cannot be replaced.

I have travelled with Air France from San Diego, CA to Paris, FR to Algiers, DZ. My luggage has not been delivered on time and when I got it back I noticed several items ($1400 value) were stolen. I spoke within 7 days to Air France representatives both in Algiers and Paris and they just gave me an address to write to. I asked if they can take my complaint and they said I have to write to the address. I did write to the address mentioned with all receipts of the items stolen (gifts to kids, parents, personal belongings etc...).

I was surprised when they rejected the request to compensate for that loss based on the fact that I did not submit the request within 7 days which I did. I feel I may have been discriminated as this happened in Algiers airport. I would not trust Air France again. Loss of $1400 in gifts, personal items. Gifts to kids have no measurable value as nothing can replace the disappointment of a kid over a gift he was waiting for for several months....

On June 26th, I traveled to Milan with KLM, although I acquired the ticket with Air France. Upon my arrival, my luggage was missing, reason for which I filed a missing luggage complaint. The luggage was returned the following day. The handle was broken, the case was ripped, there were two dents near the wheels, and above all, there were three holes practiced by a drill, into the case.

On the 27th I got into the web-page of AF and tried to get indications as to how to go about resolving the problem. I called the customer care office and was told that I had 7 days to file a complaint and that due to my boarding in the Americas, I had to call the 800 CS number in Mexico. I called that number repeatedly and got no answer so I sent a fax to the Baggage Claims Office of KLM and AF. Since I got no answer I called several offices of AF and KLM. The passed the problem to the other company and would not even open an official complaint.

Finally I spoke to a lady supervisor at an office outside Milan and explained my problem to her. She told me she could not do anything, but gave me a number of another agent who might help me. I called him and he said that he knew about my case and recommended that I take my luggage to an official store and have it evaluated. The store states in a document that the luggage is no reparable and that to replace it would cost two hundred and fifteen euro.

Also, that upon my return in Costa Rica, I had 7 days to file the complaint. I did this and presented the originals that I had to the AF KLM office in San Jos. I asked them to stamped received? and they did. The told me that it would take between 1 and 3 months to get an answer. A week and a half ago I got an answer from a Mr. Maxime L. Encargado del Servicio de Atencin al Cliente. He tells me that despite the fact that the case filing time was over, they would recognize $150 for the damages and that an agent from the accounting department would get in touch with me.

This week I was contacted by Mr. M from AF and advised to go and pick up the check. I had already written to Mr. L, communicating that I was not in agreement with their decision since the estimated value was 215 euro. I resent the same mail to Mr. M. Air France KLM has shown negligence in treating the entrusted luggage. They have also shown a Customer Care apparatus that its almost purposely done in a confusing way, with agents that contradict what others instruct you to do and useless web sites and phone numbers. Finally they pretend to respond to the damage they have caused with a symbolic figure. They have shown an insulting arrogance and ever worse negligence.

They managed to ruin my first days of vacation and 215 euro.

I some how managed to get my boarding pass and baggage tag numbers found in India and got them delivered to UK and from here, as was advised by Air France customer care executive, I posted the ORIGINALS of whatever was required to Air France baggage office in France.I used recorded delivery via Royal Mail on 6th Aug. On 8th Aug I got confirmation from Royal Mail that my mail has been delivered at the destination. After that I had called Air France many times in past 2 weeks to confirm me about having received the documents or not but what I listen everytime is Sorry we cant see your documents in our system.

On my last conversation I was told to resend the documents. When I told that I had sent the originals as asked by [them] then I was told that they only wanted duplicate copies. This is third time that I ve been asked to resend.Firstly I had sent fax then this post and now wondering is there any use of sending again and adding to the time and efforts that I am spending on this.

On reading experiences of other unfortunate passengers I strongly feel that there should be some sort of action taken in the direction of safegaurding the interest of consumers from the cynical business practices of so called BIG AIRLINES like Air France and make the existence of such forum fruitful.

I am very concerned about Air France and their customer service -- or lack thereof. I recently filed a complaint with Air France regarding the billing for an upcoming trip to Mexico that I feel was dishonest (see earlier complaint). And though I've filed a complaint with a Dale at Air France in early August, I still haven't had any response. Although I have many better uses for my time and energy, the treatment of customrs by Air France is wrong.

And while I have been waiting for a response, I received a call from Air France yesterday (David) stating my ticketed and confirmed flight had a change and they need to put me on a different flight and time. As instructed, I called immediately and talked with a very abrupt agent (couldn't catch her name). She was rude, dismissive and didn't care if the new flight was convenient for me. When I mentioned that there have been a cummulative amount issues associated with this flight and that I'd like to speak with a manager, she said no one was available...and stated she had met all my needs with this confirmation, said good bye and promptly hung up on me. That is no way to run a customer service department or a company for that matter.

I immediately called Air France back and talked with Amanda who was understanding. I mentioned my issues, the fact I was just hung up on, and that Dale had yet to respond to my previous complaint. She also said management was busy and unavailable. She noted my letter had been received and it usually took Dale two weeks to respond. My next step is to contact corporate personnel and the CEO, repeatedly if needed. Following my upcoming trip to Mexico in January, I plan to cancel my Air France Flying Blue account, forfeit the remainder of my reward miles and never fly Air France again. The treatment of customers by Air France is deplorable.

Rude and unresponsive customer service at Air France.

Beware of Air France and trying to use your Flying Blue reward miles. On July 23rd, I was quoted a price (by agent Wendy) of $206.81 and 25,000 reward miles (charge now for fuel as well as taxes)and confirmed a trip to Mexico (on a Continental fligt). Nearly two weeks later I received a message saying Air France had made an error in price and miles quoted and could not issue my confirmed ticket unless I paid $359.82. When I called to find out what was going on, I was told the same and, though I asked to speak to a manager repeatedly, was refused.

Instead I was told I would need to fax my complaint to Dale D'orsay of which I did on August 6th. The following day I received another message from Air France like before, this time saying my flight had gone up again and was now $369.82. Still having received no reply from Dale D'orsay, I called again and spoke with an agent named Summer who said it was quite common for prices to change from the confirmed quoted price and could occur depending on when Air France finally issued the ticket and the fluctuation in taxes. That doesn't make sense to me. She did say she had not seen one jump in price as much as mine though. And she said it was common for ticketing agents to mis-calcucate miles needed for a trip, justifying the need to now deduct 30,000 miles instead of the quoted 25,000.

Summer also said management was not available and I would have to pay the price (another new figure) of $360.57 or lose the reservation I confirmed altogether. Given I had already made my hotel rsvp and arrangements to have my flight coincide with a friend, I didn't really have a choice in the matter. If I had been quoted this price when I confirmed my reservation or received word of Air France's mistake earlier than 2 weeks, I would have made other arrangements. I like to fly Air France and expect quality service. But to use Flying Blue miles or talk to management is another issue.

This action by Air France was unprofessional and dishonest. Summer assured me she would personally retrieve my fax and give it to Dale D'orsay. I still have yet to receive a call back or any acknowledgement from Dale D'orsay or anyone at Air France. Now that I was forced to pay this higher amount I doubt they care. I will try not to fly Air France in the future.

Required to pay higher ticket price and redeem more reward miles that originally quoted and confirmed through reservation.

i should have realized that I might have problems dealing with Flying Blue, the frequent flier program of Air france, because: 1. When I called their toll free number, the recording says we are here from 6:00 am to 6:oo pm LOCAL TIME. Local time where? France? Argentina? India? The answer is Ontario,Canada!

2.One woman had no idea where Bucharest, Romania was.

3. When asked where I lived I told one woman, Argentina. She asked me in which country Argentina was located. I booked 3 award flights, 1 on Air France and 2 on KLM, an Air France partner. I was given a confirmation number and received a letter via email in French; no I don't read French. I went to the Air France office here in Buenos Aires and asking very nicely if I could get a cpoy of the flights, which I was able to get online. At first, the woman told me that it wasn't possible, but without my asking again, she changed her mind and gave it to me.

I called Flying Blue to make a change in one of the flights and was told that a seat was available and the there would be a $50.00 charge. I gave the woman my credit card information. They never gave me a confirmation and I never asked for one. Instead of flying to Paris from Bucharest, I would now be flying to Paris from Prague. I then cancelled a hotel reservation in Bucharest and booke a room in Prague. I also bought a plan ticket to go from Varna, Bulgaria to Prague.

All seemed perfect, until I got to the Prague Airport on the morning of July 11th, 2008. I was told by the air France agent that they had no record of my flying to Paris from Prague! Well, I was forced to buy a onw way business class ticket (apparently one way tickets are only sold in business class) for 17.993 Czech Crowns, which is about $1200.00. The woman that sold me the ticket seemed to be praying that my creditcard would be declined; it wasn't. i had no alternative, as there was no other flight on any airline that would get me to Paris in time to get my connecting flight to N.Y. No I never contacted Flying Blue.

The reason I am writing this letter is to possibly find out how many people are going through what I went through or even worse everyday. How can they book flight to Bucharest and Buenos Aires if they don't know where they are? Luckily, I was travelling alone; what if.... How can I go I go on record to tell people what had happened to me.

Bording a plane from Shanghai to Paris, Air France personnel did communcate each other. Check in attended check carry on luggage and gave a clearence to fligh. At inmigration board another Air France employee refuse to the passenger to board. Although both were speaking chinese they didn't understand each other, fianlly passenger loss the plane and was graounded in China. Ticket was expiring that day and in order to rebook another fly the passenger has to buy another ticket.

Passenger is stranded in Shanghai, with no resolution. Air France customer service doesn't exist and they refuse to comunicate with any supervisor to take a decision. Passenger now have to pay for a new one way ticker and afford hotel and additional expenses due to Air France incompetence.

On July 20 I missed Delta Airlines flight #33 in Paris CDG. The terminal was evacuated due to a bomb scare and I was unable to check in on time. There was considerable confusion amongst the Delta and Air France staff as would be expected in the chaos. That is understandable.

Afterwards, I went to obtain another flight. I understood I would not be able to leave that day, so I asked to speak to a manager so I could discuss all of my options and get a contact just in case my boss had questions (I was going to miss a crucial meeting). They refused. I insisted on seeing her manager or at least get her contact information. She refused to give me either her contact information or her managers. I was astonished. Even in the most backwater hotel in Africa, management existed to ensure the highest levels of customer satisfaction. But here, in CDG, their management hid, refused to disclose their names, and I even had the ticket person to tell me not to cause trouble or else they would ensure I would not get out the next day.

So their organization through threats, secrecy, and following a level of customer service that rivals my days in Soviet Russia, has succeeded in creating what my business fears most. An anti customer. I personally will never travel their airline again. Another enemy of Air France.

29TH June '08 i was on a flight from Montreal to Paris. We had requested for a special meal at the time of booking the flight hence we were the first few to be served at the time of lunch. Air hostess was rude to the extent of not asking us what beverage we will prefer. I presumed maybe at the time that she serves everybody but to my utter astonishment she did not ask me and asked the same to my co passenger. I finally had to ask her to serve my drink, which she reluctantly did.

At the time of serving coffee which she was serving everybody she asked all for milk and sugar but I was singled out once again. I wonder why she did this as am sure I had not done anything to offend her sensibility. I felt like telling her all to her rude face but controlled. Gosh, hope no one else gets to face this.

I travelled with Air France from Edinburgh (UK) to N.Delhi (Ind) on 12-Jun-08 with a transit at Paris. At delhi I was informed that my luggage was stuck at Paris and would reach Delhi the next day. As my final destination was not Delhi, i had to rely on Air france team to make arrangements to send it to my home in Chandigarh. Same thing has happened to me last year as well but at that time I was flying with KLM ( which is somehow tied up with Air France ) and my luggage had arrived intact with the delivery person hiself offering me to inspect the luggage in his presence for any damage or pilferage. But this year I was not going to be that fortunate.

My luggage arrived at my home on 14-Jun-08 by an unofficial personnel on an auto rickshaw in full lamination. Keeping in mind my last years experience i signed the delivery form unsuspectingly. But when I opened the lamination the small zipper locks were broken and held in place by a small plastic strip. Also the leather belts were cut. And on opening the bag i find that all valuable gifts are missing. I called Air france baggage services about 60-70 times ( each call gets matured with autmatic welcome message but no one comes to talk so it meant 60-70 calls get charged to me) before getting someone to answer my call. To pacify me I was told that airlines will take the responsibilty of what has happened and give compensation. I told them that i dont have any proof of purchases of the items to which i was told that its not required. was hard to believe but there no other option.

Then,as was asked by person on phone i sent a complaint email to AF with the list and approximate value of the missing items. These included a brand new cell phone, a used cell phone , perfumes with a total value of approx 250. I was told that I would be contacted in 3 days. 4th day, having not been contacted i again called AF baggage services in Delhi about the action taken.Again after about 40-50 calls i get a reply that they have not received any email from me.They gave me an alternate email address. This time the email reached them but instead of taking any action they forwarded me a claim reference number and told me that my case would be addressed by UK or France baggage services. So again left with no other option but to wait for 2 weeks after which i had to fly back to UK with a hope of better treatment and better customer service in UK than in India.

But the only improvement was that now the call is answered in 1st attempt but what follows is more horrible than what used to happen in India. The guy on the line is not so good in English and its hard to explain him what happened and hard to tell him the claim reference number. On my first call from UK I was told to fax them original copies of ticket , boarding pass , bag tag number , my bank details and invoices if any. Now after about 3 weeks of the incident and without being told how am i supposed to keep hold of the small piece of boarding pass. Also I had to throw the bag as it was rendered unusable and with that the bag tag had also gone. If all this was required I should have been told when i called AF on day of incident. The guy online still told me to make it written that I dont have some of the documents and still my complaint will be answered in 20days. I faxed all that i had along with the delayed baggage report on 3rd July.

With no response till 21 July i contacted AF UK again to which i am told that they have not received any fax and i need to send all documents to AF office in France. Plus this time the guy online clearly tells me that no Boarding pass means no compensation. On seeing change in my tone after this , the guy changed his mind and told me to send whatever i can and i would be contacted in 20 days. Now i am going to send my complaint to France with no hope and I think the story would continue as with many others on this forum.

Moreover the bag is left useless with its zipper locks broken and leather belts around it cut. At delhi I am asked to relax and send them an email and that would suffice to get me compensation and then slowly slowly they demand such things which I dont think anyone would keep safe like a small piece of boarding pass and baggage tags. Next they might ask me to show them the plate in which i had taken dinner in the flight. Boarding pass and baggage tag should be there in AF system. I have air ticket and i have delayed baggage report with me. Isnt that enough to prove that i have boarded AF flight and there has been some problem with my luggage. If some attorneys read this then please contact me as i would like not to stop here and take it up as much as possible and if somehow its brought to notice of general public and Higher officials at AF.

We arrived in Dubai on Friday 18th Julu and to date, Sunday 21st July at 10.30, we still haven't received our luggage. The worst thing is there is so much dishonesty. We've been keep told that it will arrive in 3 hours or 2 hours since last night at 11am. Why couldn't they be honest in the first place, so we can plan our holiday accordingly.

We have not clothes left for today to even go down for meals at our hotel. Because we were told when we arrvied on 18th that we would receive our luggage on Saturday evening, we did not buy extra clothes and accessories for today. I get the impression that this common with Air France as there is not sufficient transfer time for transfer. In this case Air France could be honest and tell passengers what to expect after arrival or even at the time of booking the holiday. I look forward to her from you. P.S. It is a shame that we had to spend our holdiay money buying clothes which we will not be reimbursed after the holdiay. We only came here with the limited spending money.

Due to a family members sickness, I could not foresee myself being able to make the trip to Spain on March 17th the original departure date. I called Air France on 3/11/2008 and 3/13/2008 and 3/17/2008 to cancel the trip but was informed the following nreasonable restrictions. At the time of booking the flight, Air France had informed me that I'm allowed to change flight date, I will only need to pay $230 reschedule fee, they failed to inform consumers that the air flight is non-refundable which means you cannot even exchange the ticket for a credit with Air France for which you can apply toward future travel with them. This restriction is a significant deviance from the mainstream air line practice that for them not to disclose to consumers at the time of purchase is very irresponsible.

Air France failed to inform customers at the point of reservation/purchase that any changes to the flight schedule must be made before March 17th original departure date or else the ticket will be treated as forfeited. Trying to resolve the issue in an amicable manner, I tried to make compromises with Air France/Priceline during my call with them on 3/11/2008, 3/13/2008 and 3/17/2008 by complying with their restrictions and reschedule the flight to an alternative future departure date.

I requested to be rescheduled to ANY departure date that will cause minimal airfare difference between what I have already paid for vs what they will charge me for the new airfare. I was told by the reservation agent that ANY departure date they could reschedule me to will require me to pay $1,500 for the new ticket in addition to the $230 penalty fee for making changes to my flight. I was left with no choice but to either forfeit the entire $520 airfare Ive already paid for or else pay $1230 additional fee in order to use the supposedly $520 credit with them.

I do not consider Air France practices to be fair in anyway to consumers (its more of a bait and switch sales practice). I was forced to either paying $520 for nothing or pay $1500 (additional airfare fee) +$230(penalty)+$520= +$2200 fee for a whole lot more trouble.

while coming through security after a 8 hour flight from punta cana i was stopped and asked to open my bag, which i did and showed my duty free bottles. first a young girl said i had to leave them but when i showed her the reciept from punta cana duty free shop and asked why i had to after buying them correctly and lawfully. she called a supervisor and he came over and said leave them.

again i showed the reciept and told him i bought them in punta cana while waiting for thier delayed flight. all he said was leave the bottles or he would call the police.then he said that the bag wasnt sealed to which i replied that they dont in punta cana.and again he issued another treat of the police.people were looking on at this stage and i felt like a criminal and very embaressed considering that i had broken no laws and was nt told by the staff in either punta cana nor paris that i had done anything wrong. i feel very agreaved and very hurt by the treatment i recieved and the gross impolitness and threats i got.

the bottles of drink i bought were only worth 40 dollars, that is not the piont, it was the feeling of embarassment and the igmoninity of being treated like a common criminal is just not going to go away. i feel very upst by all of this and dont wish to ever have to fly to or connect in paris again.

On 7/2/08, my husband travelled from San Francisco, California via Air France to Paris and then to Amman, Jordan. On arrival, his baggage was missing. He was told the baggage would arrive the 4th, then when it didn't the 5th and finally we were told that it was coming via two seperate airlines, one through Athens and one through Beirut. On the evening of the 6th, he received one of the suitcases but we still have no idea where the other one is.

Because of this, he had to stay in Amman for 3 days instead of the original one day he had planned on as he was headed to Damascus. I have called Air France, emailed them a complaint and you can not speak to a person who seems to know anything. They said it could take up to 10 days to get an answer via email on the complaint. This is ridiculous. What a terrible, terrible airline!

My husband had to delay his trip 3 days in Amman as he is heading to Damascus to see his elderly father. There were numerous gifts and clothing in the luggage. He had to buy new clothes, toiletries, etd.

On March 19, 2008 I tried to use the Amex points to receive a rewards international ticket. Once Amex was reached and they confirmed me to contact Air France regarding the ticket. I contacted Air France which they then informed me to contact Flying Blue to use the point for the rewards ticket. I contacted Flying Blue and they said that they were not able to search for any ticket without the Flying blue account number so I had to open a Flying Blue account and transfer 90 thousand miles point (80 thousand was the actual requirement for any international ticket) Once the miles were transferred which took between 3-4 days I contacted Flying Blue customer service to get the Rewards Ticket and since their availability in sitting is limited and also their customer service representative can only search for 20 day period I had to contact them over 5 times a day in order for them to be able to search for the ticket that I wanted.

Each time that I contacted Flying Blue with their Non-friendly customer service and they were not able to search and find a ticket for me since they only search for 20 days availability and after that they kept hanging up on me after numerous times. The only thing that they were able to inform me was to call back later and to keep trying, I was trying to get in contact with their supervisor or manager and they kept denying me that right. Finally on Tuesday April 1st while I was in Seattle I was able to find a ticket and got the confirmation and gave them my Amex card for airport taxes, and finally they were able to confirm it after a couple of hours (Confirmation YAYMPZ). Few hours after the confirmation was complete they called me and informed me to go to Air France airport in Seattle to get the ticket since the ticket was a paper ticket; I had to drive 40-50 miles in order to get to the airport. Unfortunately it was the opposite of what they had confirmed with me earlier and there was no one in their Air France office and I was informed that their office is open when they have flights only and the other days they will not have anyone available.

The day after (April 2nd) I was in Los Angeles and I contacted them and again they asked me to go to LAX airport and since their office is open from 6am-9pm at the airport I was going to be able to get the ticket there. I went to the airport to the Air France counter and talked to Rima K. and her manager and they said that they dont issue flying blue tickets at Air France office at the airport. They asked me to go to North West to see if they would give me the ticket and once I went to the North West office and talked to Martin at KLM and he said that they have nothing to do with Flying Blue and Air France tickets. So once again for the second time I had to drive back home over 40 miles with empty hands and very unsatisfied.

On Thursday (April 3rd) I called Flying Blue and talked to Chelsea Mathew which she told me that she was going to overnight the ticket to me due to their wrong information for 2 times and making me drive so long every time to go to airport. Since the ticket was purchased for my (over 70 years old) father in law I gave her his address and full contact information as well in case. We never got the ticket on Friday and since the flying blue offices are closed on Saturday and Sunday I had to wait till Monday which is departure date. During the weekend I had contacted the Air France a few times to see if they can do anything about my on going problem but on fortunately when there is an issue they have nothing to do with other departments so they would not be able to help me with Flying Blue ticket but What I did was to reserve another ticket just in case for Tuesday morning with reservation number for $1700.00 and they informed me that this reservation is only valid till Tuesday (since the phone was on speaker phone I have 2 wideness).

On Monday morning I called flying Blue at 8am and talked to Christian about the ticket and he said that the ticket was never issued nor mailed but he advised me to have my father in law to go to Seattle Airport Air France or KLM office and they can issue the ticket. I asked him (numerous times) if he can call to make sure that everything is fine at the airport because I had bad previous experiences and he said that they werent able to make any outgoing calls and he said that everything was fine 100%, so I sent my old Father in Law to get the ticket and unfortunately when he got there at 9:30AM they were closed again so I called Flying Blue again and talked to Andrew and Bob and both of them said that they were 100% sure that the Air France members were going to be there at 10:05am on Monday April 7, 2008 so my father in Law stayed there waiting and still no one showed up so Bob (Flying Blue customer service on the phone) advised me to send him to KLM office and he said for sure they can issue the ticket there. The poor old man had to walk over 1 mile in order for him to get to the KLM office as Flying Blue customer service on the phone advised us.

So he ends up going there to the KLM counter and talks to Matt and he tried all his best to contact Flying Blue and Air France but they didnt let him issue the ticket and on the other side I called Flying Blue again while Matt was on the phone with Flying blue and they were denying his request so I talked to Irene and she told me that everything is fine and that we just needed to get the ticket at the KLM office and when I put her on conference call with matt she said that they cant issue the paper ticket since it has to come from Canada. My father in law lost his flight and I called Air France to get the other ticket that was reserved for Tuesday but unfortunately they had sold my reservation ticket and my seat and now they offered me a ticket for over 3-4,000.00 dollars. Now we spent over 2 weeks of our time, headaches, phone calls, fights, broken promises trying to resolve this issue. I am back on my seat searching for a ticket once again; it was such a Air France Air line and Flying Blue, plus all the nightmares I had honestly I cant even look at my wife and his dad anymore. I wish they would charge me for a ticket price instead of going through all this like I had asked them to do so and leaving me with shame.

i had to buy another ticket for more price from another airline. over 2 weeks of waisted time, all headaches and etc

Horrible experience...they stole or lost i dont know but my baggage was terribly mishandled and after that when i made the complaint they didnot reply....Why air france treat their customers in so terrible manner....Why dont it takes care of their time and money....Its so irresponsible....is anyone there who can contact me ....or li8sten to me?

80 euros loss+1000 rs loss in lodging the complaint

When you pay twice and have receipts why can you not get a refund? It does not make sense. It's bad business!

I'm out $2,703 dollars and stressed out. I will never fly Air France and will tell everybody.

I took a flight on Air France from Detroit to India. I had a good service all the way to India but when iIwas to come back to Detroit on 10 March, my flight was cancelled from Paris to Detroit. I was starved all day, I had to sleep on the floor in transit lounge of paris airport. I was given 10 minutes calling card to call some one, like my family who were waiting for me at Detroit airport. I was treated as though I was not a customer but a person flying free. These people treated rest of the passengers the same. They didn't had the brain to send some one out to get food for all these people. We had to live on Coke and muffins. No supper, lunch or any kind of food. Little children were hungry and I had to sleep on the floor at the airport because we didn't had the visa for France. Isn't that ridiculous, the way Air France treated their passengers. I WILL NEVER RECOMMEND AIR FRANCE TO ANYBODY EVER AGAIN.This is the worst airline I have ever experienced in my life. Now I wish I would have listen to my husband and flown British Airways.

I was traveling with my two children (5 yr old daughter and 2 month old son) from Delhi to Paris and then from Paris to Bristol. At the Delhi airport when I asked the ground staff of Air France to help me out, we were informed that as a policy economy class are not provided any assistance. I therefore had to push the baby stroller and the trolley myself with the help of my 5 year old daughter. Then at the check in counter we were informed that the baby stroller would be handed to us at Bristol directly and that I would have to travel with the hand baggage and the child in my arms from Terminal E to Terminal F. No assistance would be provided as we were traveling in the economy class. I had to plead to the staff to let me keep the stroller for I have severe back problems and wear a lumbar belt. No way would I be able to manage the baggage and the child in my arms for 4 hrs. till the next plane to Bristol. The air crew finally agreed.

The service on the plane too was substandard. I would call for the air hostess for hot water for the baby bottle, and at times they never showed up. It was kind of passengers traveling in the next seat to give me their baby's hot water. At Paris, the lady at the boarding desk for the Bristol flight informed me that I would have to go down the flight of stairs to the bus by myself, and as expected that they would not provide me with any assistance. When the flight was finally canceled, the ground staff paid no attention to me despite the fact that I was the only person traveling with children on the plane; and they could see that my children were hungry, tired and crying. Only when I finally broke down due to frustration, did they pay heed to me. I was not prepared for an 8 hr delay in reaching Bristol. The ground staff took no initiative to make us comfortable. I had to ask for baby food and nappies. When I asked the staff for hot water for the baby, I was given water from a coffee vending machine. It is 2 weeks and my son is still suffering from a stomach infection. I had registered a complaint on their web site No: 3258181001, and they have not even bothered to respond.

Emotional harassment that we went through, and we were tired lugging everything with no help from the staff.

Due to the incredible chaos at the Indira Gandhi International Airport, we were only at the Air France check-in at 00:45. However, we were 3 hours in front at the entrance of the Airport. Due to the chaos there we could not move forward, and it is not our fault that we were not on time at the check in. At the check-in there was no support for the stranded passengers. The only thing that was said to us was that MAYBE there would be another flight tomorrow evening and a number to call. I called that number on the 28th at 9:30 a.m. And I got the answer that we would have to pay an additional 200 euros to book the new flight. We were not the only passengers in that situation. Every time we were answered: "It's not the liability of Air France". I'm sorry BUT I'M NOT BUYING THIS NONSENSE. I myself have a business and often rely on third parties to deliver my services to my clients. IF MY OWN SUPPLIERS FAIL, THEN STILL I'M LIABLE TOWARDS MY CLIENTS. The arrogance in the way we are treated by Air France, the total lack of customer care and on top of that the ease by which their company waivers all its liability is STUNNING.

Stranded passengers were even not offered a cab or sleeping facilities or any other service. WE EVEN WERE NOT WARNED AHEAD OF TIME THAT WE SHOULD HAVE BEEN THERE 6 HOURS BEFORE THE DEPARTURE HOUR IN THE AIRPORT. There was no help whatsoever from their side, even not for stranded passengers with small children or old people who had to climb over luggage and other people who waited for hours to reach the check in. Nobody even knew WHERE to check in. OF COURSE this is the liability of Air France. WE ARE NOT THE CLIENTS OF THE AIRPORT. WE ARE THE CLIENTS OF AIR FRANCE. Their arrogance of denying this liability forces me to take LEGAL STEPS against their company. I formally demand: a free ticket for us both on 28th or 29th Feb, compensation for the sufferings we had in the airport, compensation for the costs we had to make to go back to Gurgaon to our office and arrange for the night. We lost one complete working day (were in India for business) already. I want an indemnification for the lost time caused by them, I expect them to treat us as clients and not as cattle!

I took a flight from Zurich to Paris onwards connection to Mumbai by AF 134, with my baggage on the flight to Mumbai. The Baggage was lost on its way to India and not yet reached India. Since my all belongings were in the Bag and I did not have anything for my daily use including my clothes and other Accessories, I would like to request they allow me to buy at least two pairs of Clothes with other essentials. Mistakes of Air France need to compensate their customers, and secondary I am not interested in indulging myself in cheap activities by asking un-genuine claims. I would like them to kindly advice me of their claim procedure ASAP enabling me to proceed further, And for them to tell me time limit to receive my luggage

By the way, they need to try to improve their services, especially connecting flight services, otherwise they may have problems in getting dedicated customers in future like me.

Traumatic Experience Traveling On Air France: I along with my family of six traveled on Air France (AF 147) from Delhi to San Francisco via Paris on the 11thof December and traveled back on Air France (AF 148) on 24th--San Francisco to Delhi with a change of flight in Paris .On the Delhi to San Francisco flight we had opted for pure-veg meals, but we were served meals containing egg. When we complained to the on board staff, they were very arrogant and rude and refused to pay any heed. On reaching San Francisco we were told that two of our bags had been left in Paris, and as per airline rules we were entitled to 100 Euros each to meet our immediate needs and the same would be reimbursed once we file a claim with Air France in India. Despite repeated telephone calls and emails we have failed to illicit any response from the airline about the reimbursement and have ended up spending about $900 from our pocket.

Our ordeal did not end. On our return journey we again sent a request to Air France that on the 24th of January we should be served Asian Veg Meals (AVML) which according to their website does not contain any egg, but to our horror we were again served food containing egg on both New York Paris sector and Paris to India sector. My mother and children had to go without food on the both the flights. Our repeated complaints and protest fell to deaf ears, the staff was unresponsive and rude. On reaching Delhi we were told that our baggage had been left behind in Paris and would be delivered to us the next day. On receiving the baggage after more than 30 hours we found that three bags were badly torn and mishandled and some of the articles from the bags were missing .We have since that day tried to call Air France customer service, but every time our calls are put on hold. Our repeated emails to them have got no response. The whole episode besides hurting our religious sentiments has caused us great mental agony and has put us to a big monetary loss. The attitude of Air France seems to be highly unprofessional, unethical and arrogant. I am at the end of my wits how to deal with the whole issue.

Recently I had travelled to India to visit my dad using Air France. I had bought a musical instrument, a veena, and checked it as my baggage. When I arrived in Boston, the baggage did not make it and I was told by an Air France employee that it did not make it and will be delivered to my house the next day. As of today it has not arrived.

I did not know that I had to make a claim immediately. I was not told by the Air France employee and I do not have past experience with it. When I called next day the customer service center also did not advice me of the same. They had wrong timings of the Boston airport baggage center as well in their database. These factors resulted in me in visiting the airport twice and not having the ability to get in touch with anybody. The tons of calls left with the Boston airport Air France baggage center were not returned. Eventually I filed a claim on Thursday which was four days after my arrival. Now the reply from Air France is you made a late claim and we are not responsible for your loss.

The Turin flight did not get off the ground until about 07:50.

After landing, by the time that I had waited for a bus to arrive to take us to the terminal, then waited for a second one to arrive (as I was not able to board the first) and then waited in the security queue for the shuttle to take me to terminal E and then travelled twice round the houses on the bus to get to terminal E, I arrived at the gate to find that the staff would not let me board.

Though perhaps not as bad as the experience reported by Ikela of E. Lansing MI (10/21/07), with whom I sympathise, many of the elements of her experience were present in mine (bad mannered staff, total lack of real understanding, suggestion that I myself may have been to blame for the late arrival at the gate for the flight to the US, an almost marxist sense of the division of labour applied to responsibility, mostly taken by nobody).

Above all I am perplexed at the way the airline ignores, totally ignores, the possible inconvenience caused to the passenger.

Through dogged insistence (it was hard work) I managed to get myself on a flight to Cincinnati leaving just 90 minutes later than my original flight: but this nonetheless translated into a total trip time of 21 hours rather than the planned 14.

I was told that my luggage would not be with me when I arrived and that I would receive it the day after. I am writing on the 26th October, I am still in California and my luggage has not yet been forwarded to me.

The airline does of course taken upon itself to complete its original task: that is transfer the passenger and his/her luggage to the original destination. But I would question the meaning of this task.

I bought a ticket to fly to California in 14 hours (Turin-Paris-SF) and arrive with my baggage: I did NOT buy a ticket to fly to California in 21 hours and arrive without my baggage. Therefore in some way I have been failed, as have all customers who undergo similar inconvenience, and I would want the airline to recognise this.

The airline does not, in fact, recognise this.
This is a sistemic fault.
The busy and somewhat rude staff at Charles de Gaulle Airport can only find a new itinerary, they can do nothing else!
The attentive staff at the Air France luggage office in the US (somewhere on the east coast) are not able to do anything except relocate and eventually forward missing luggage!


Consequences have been fairly simple, beyond the obvious inconvenience. I have had to buy such necessities as were in my luggage: Transformer for my PC, socks, pants, shirt, toiletries etc.. No big deal perhaps but this has cost me close to 200 US dollars and a few more hours of my time which should rather be dedicated to work.

In total, between airline and airport handling, about 12 hours of my time has been wasted unnecessarily, much stress has been caused and considerable inconvenience. My time and my comfort are of great value to me: apparently these do not even merit the attention of Air France.

I am an Assistant Professor in Tourism Marketing. I have flown Air France recently and had an experience that was against everything I teach my students in terms of customer service. I flew from Hong Kong to attend a conference in Spain; and I had connections in France in both arrival and return flights. On my return flight, from Madrid to Paris, my consumer rights were violated and I was insulted and humiliated grossly.

When I arrived in Paris (Charles de Gaul Airport), there was only an hour and 5 minutes to my Hong Kong flight. I had to transfer to another terminal for the Hong Kong flight. In a panic, I rushed to the transfer bus, where I and many other international passengers were kept waiting with no explanation. We reminded the gate keepers about our flight time so that they can hurry about bringing a bus but the answer we received was: you just wait?

The bus arrived, passengers rushed to it but the bus waited another five minutes so that it was jam-packed before it took off. By the time we arrived at the security check point, there were only 30 minutes to my flight. There were two long lines in front of the security check point because only two lines were open with personnel attending the scanners. The security check was quite thorough and therefore slow, so some passengers including me were anxious about missing their flights.

Again, we reminded the security personnel that we might miss our flights; the answer we received was: not my problem? After I came out of the security scan, one female personnel wanted to search me although there was no signal from the scanner. And I was trying to hurry by saying that my flight is about to leave; her response was: not my fault? By this time, there were 10 minutes to my flight, I rushed to the Gate, but it was the wrong gate, the gate number on my boarding pass was wrong, so I rushed to the correct one.

When I arrived to the right gate, there were five minutes to my flight. There were one male and four female (one of them Asian) gate agents. The Asian female agent approached to me, I showed her my passport and boarding pass, but she responded that it was finished, with a sympathizing manner. I could see that the gateway to the plane was still up and connected; so, I replied: I see the plane is still there and the gateway is up, why dont you just let me go??

The male agent approached to me right away and said: Madam it is not a train you know, we closed, you have to wait for the next flight, which is tonight at 11 oclock. That flight was 10 hours later.

It did not make sense to me at all; I tried to explain to him that we had to wait for the bus and for the security check, but he did not listen, did not even look at me. The Asian agent was looking sorry; other female agents did not even hear the problem because they were counting boarding passes. Another passenger, an elderly Dutch gentleman, came in a hurry, the agent told him they were closed, by showing more empathy.

Then, the male gate agent started talking with the other agents in French. I was really upset because they did not seem to care; so I said: The plane is still waiting, why cant we just go? But they did not even seem to hear me. Then, he turned to us and asked us to follow him so that he can re-issue a ticket for us. On the way there, I saw another passenger (Asian) rushing to the gate; I knew he was also on that flight because he was talking to people on the security check line about missing the flight to Hong Kong. But the female gate agents must have let him in because I have not seen him again for the rest of that day or on the next flight.

When we were being taken to a re-ticketing agent, I kept expressing my disappointment. The Dutch gentleman was so shocked that he had to take a pill to calm himself down. We passed through the security check again and went to one of the re-ticketing agents; the gate agent started talking to a dark-skinned re-ticketing agent in French. The re-ticketing agent looked at me and smiled. They chatted in French for about two minutes; let alone showing understanding, they seemed to be having fun with the situation. The re-ticketing agent asked for my passport, when they saw my passport their attitude became even worse; they looked at each other, talked in French again, with a confirmed manner and the gate agent left.

Then, the re-ticketing agent told me that my situation was different from the gentlemans situation because his flight was late but my flight was on time, and it was my fault that I missed the flight; he said it without checking anything on my flight. I could not believe what I was hearing. In fact, the Dutch gentleman was saying that he arrived an hour and half ago but still could not make it. Obviously, my being upset with the situation and expressing disappointment coupled with my national identity were good reasons for them to treat my case differently. I tried to tell him about the waiting, but he kept saying it is you madam, most people make it, so it is your fault, Air France is not responsible for your situation because Air France is never late.

I was not arguing that Air France was late, but trying to tell him that we were kept waiting so they should show a little understanding but he did not even listen. He served the Dutch gentleman with a new ticket and a voucher for sandwich and drinks in an apologetic manner; and he gave me a new ticket with an attitude and turned his head without any further explanation.

During this process, other customers were around as well (most probably French), they heard all conversations and kept looking at me. The Dutch gentleman and I waited ten hours that day, for the next flight at night. The lack of common sense, empathy, customer care, friendliness, courtesy, namely, those qualities necessary for sensible customer service on the part of the personnel of Charles de Gaul Airport as well as the personnel of Air France cost us several hours of waiting and physical and emotional distress.

This is the most outrageous experience I have ever had. My rights were violated; I was discriminated and quite honestly abused, humiliated and insulted by the personnel of Air France. Therefore, I wrote a complain letter addressing to the CEO of Air France, Jean-Cyril Spinetta, and demanded apology from the responsible personnel as well as compensation. I faxed this letter to several offices of Air France, including its customer service office and headquarters; also e-mailed it to several related personnel. However, to this date, I did not receive any response.

I am assuming that the CEO of a national flag carrier airline must have received the news from his personnel; otherwise, appropriate business, management and marketing would have been only joke terminologies for them.

I study consumer behavior. I know for a fact that consumers usually do not complain because they feel that it would not matter even if they did because they see no difference, no corrective action or apology from the wrongdoer; so the wrongdoer gets away with it most of the time. However, I also know for a fact that successful companies do take corrective action because they care about their consumer based brand equity. Turning such negative experiences into positive ones to contribute to their brand equity is in their hands. They can turn a dissatisfied customer into a loyal one with a positive word-of-mouth. ALL needed is CARE. But I guess Air France is not one of them; THEY JUST DONT CARE!

I am writing to tell you about the experience my husband and I had on a recent Air France trip from New York (JFK) to Paris (CDG). While our stay in Italy was wonderful, I have to say that the journey we took to get there was the most miserable travel experience either of us has ever had. The problem was that we had a connecting flight from CDG to Pisa (PSA) that left one hour and 25 minutes after we arrived, so we were naturally concerned that we would miss our connecting flight. About an hour before we were supposed to land, I attempted for 20 minutes to contact a flight attendant to discuss any options we might have to expedite our travel through the airport so we could make our connecting flight. The first flight attendant I found very rudely put her hand up in my face and walked right by.

But once seated on the plane, we both realized what a long trip home it would be, for in front of us sat a screaming 2-year-old boy with a dirty diaper. I am not exaggerating when I say that this child screamed, cried, sang, shouted, jumped up and down on his seat, and ran up and down the aisle for the entire 7-plus hour trip most of the time with a dirty diaper. The child was clearly disturbing all of the passengers around him, yet not once did a flight attendant suggest that maybe the parents could try to get the child to be a little quieter. It was bad enough that the child made noise for the entire flight (while the parents slept!), but he continued to do so during the hour and a half we spent sitting on the runway to get to our gate at JFK.

This is the worst flight of all my life. The flight assistants were so rude and I had to fly 7 hrs without sleep. I think the airline has to organise how to assign seats for it's clients. This airline says it has special care for babies but this should be done taking into consideration the interest of other passangers too. esp. in long flights one should be given the minimum of respect to get some sleep and rest. The crew members were not at all interested in giving you other seats at all. Very bad customer service. Very bad indeed.

Paid for Ticket to travel agent. Never received it.Went to airport with ID was told could not get on plane unless i paid again. Called the travel agent she said to pay and they would take care of the problem and I would be refunded by air france. Never happened. I have 2 receipt payments for the same trip.

I arrived in Paris Charles Degaulle two hours late because of an AF flight delay. I raced through the airport trying to get to a waiting connection to New York. A diabetic, I felt weak, and when I got to an AF customer service desk, I informed the attendant. I measured my blood sugar in front of him with a portable meter, and showed him it was dangerously low, and requested emergency medical aid. To my surprise, he said, as soon as I finish booking these other passengers. There were about twenty.

I waited until I started to see colors and hear echoes, and then pleaded with him again to call a doctor. He called, not a doctor, but a wheelchair attendant, who speeded me past the handbag control point, and onto the plane. I don't remember anything until I awoke somewhere over the Atlantic.

I contacted Air France, doing all they asked, and four months later was told that as a result of their investigation, they'd found that the attendant had asked me if I needed a doctor, and that I had refused help. Standing at the counter with me were several other passengers, who, seeing the attendant refuse my request for a doctor, had given me their business cards and said they'd testify if I needed them to. I offered the names of these passengers to Air France, but they refused to accept them.

My friend from Namibia was going to visit me in Cuba, flying in with Air France. He did not need a Visa for Cuba as he is Namibian. Unfortunately immigration detained him and I waited for 3 hours. After 3 hours I asked the Air-France office if he had come. They rudely said that they could not give me that information as this is confidential. The day after Air France office informed me he had a reservation, so should be in the country. Only after 2 days my friend emailed me that he was sent back to Namibia using Air France!

If they had informed me he was at the airport I likely could have followed up with immigration. If the town office would have told me he had been sent back, I could have informed the hotels I had booked we were not coming. The Air France office told me they could not find such information, while they themselves had taken him back.

my husband, my 3 month old baby and I were denied boarding because of Air France & Delta agent ignorance. We got another ticket from a different airline. Now Air France will not refund our money for the unused tickets. That's the most rude, inhuman, expensive, good for nothing airline I'd ever known. I will never, ever fly them again.

I had to purchase tickets with a different airline on the spot at almost $10,000.

I was traveling from Damascus, Syria, to New York City, with a connecting flight in Paris (Flight 006 on Jan. 17, 2007)--already one can see where this is going. Never have I felt as humiliated, disrepected, profiled, and discarded as I did on this trip during my brief stop in Paris. Not that it should matter, but I am a Catholic American citizen, living in the U.S. now for 23 years, ever since I left my homeland of Syria in 1986.

I had gone to Damascus to escort my elderly mother of 74 back home after her visit with her sister after an accidental fall. My mother does not get around so well; ever since her cancer, following various other mishaps, I've used special caution when traveling with her. Thus, I had requested a wheelchair when purchasing our airline tickets; however, it was to no avail. Upon our arrival at Charles De Gaulle airport, we were told that there was no wheelchair available and asked to wait at the gate for staff to locate one. After 20 minutes, I was told I had to leave the gate because it was closing, and directed towards the terminal's central authority.

Meanwhile, I and my mother, carrying all of our luggage, had to treck another 20 minutes, past some 20 odd gates to reach this destination without any help, concern, or apology. Finally, I received a wheelchair and proceeded to a bus to be transported to another terminal (literally another building), wherein I experienced severe harrassment and abuse by security officials, never having really entered Paris to begin with. I had already gone through this screening process in Damascus, and found a second one highly unneccessary; airport staff responded to my concerns and complaints with arrogance and attitude.

The more concern expressed by me for my mother's condition, the more harshly we were treated. After she broke down crying, and we almost missed our flight (the connecting time of which was two hours), we finally boarded the plane--just barely. Before boarding the plane to New York, at the gate, I attempted to resolve my complaint one final time. In response to my concerns, Air France management told me they should have charged me for a wheelchair because not everyone needs one. This insinuation implied that due to customer's needless demand for wheelchairs when they don't need them, one was not available. This was their apology. Needeless to say, I will never again fly Air France.

On the flight from Paris to LAX on sept. 16th 2006 all my baggage was lost. I reported a missing baggage at LAX to Air France representative and gave her all the neccessary tags. 7 bags reached me in two days, the last one was never discovered. It was a portable baby crib which cost me about 150 euro. After calling Air France customer service I was instructed to wait for 21 days in case the bag shows up. After 3 weeks I was asked to send an inventory letter in which I described the missing item. My first letter was ignored so after two weeks they told me to send another one and explained to me that they have to re-open the case, whatever that means. I was told I would receive an official letter from them in two weeks.

A month has passed, there was no letter so I called them again (maybe for the 10th time already). A guy on the phone told me that my claim hasn't been processed yet and assured me that he will take care of that, his name was Robert. Another month went bye and again no sign of life from Air France. I called them again (12/07/06), this time It was Sharonn who told me to call back in 2-3 days to make sure my claim would finnaly be handled. I called after 11 days (12/18/06), It was Virginia who told me that in order to get any reimbursment I should get another claim number with customer relation service.

It was the first time that any of the agents I spoke with mentioned something like that. After I insisted she generated this number for me and asked for two weeks to be processed, I generously accepted the offer. After 3 weeks (01/10/07) I called them again because there was still no letter with their offer for reimbursment in my mailbox. They told me that they need 3-4 weeks to process this and that I should be a little more patient. I don't mind the crib and 150 Euros and I understand that bags can be lost in long distance busy flights, what really bothers me is the attitude and arrogance of their personel.

I am getting inclined to the idea that this is a kind of official Air France policy towards their customers. I can't find any other explanation for such behaviour. I am missing the bag since September and they need 3-4 weeks to process the claim. I would like to know how this process is going on. Is there a special committee who meditate on my lost bag or they are trying to clone it, I have no idea. It must be a really delicate and demanding task.

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I was traveling from Washington, DC with a stopover in Paris; when we landed, I forgot my small bag with $800 in cash, which was hidden in the space between the window and my seat; when I returned, less than 30 minutes later, with an AF agent, the cleaning crew had not yet come around, only the blankets had been removed, which makes me think that the flight attendants are the ones who pocketed the money.

While I understand that I bear some responsibility here, the fact that this theft took place on the plane, with strong chance that it was AF's staff (travelers are just busy getting their stuff and getting out of the plane as fast as they can), means that AF is liable for it. I filed a police report and then sent a detailed letter with proof of having withdrawn the money a couple of days before, etc.. I got a curt reply and a very rude person in customer service who refused to let me speak to the person who had written the letter, nor to a supervisor or anyone else. Basically, this Daniel only answers the phone and responds rudely to anyone without helping at all. Needeless to say, I will never again fly Air France.

I find it fascinating that Air France does not have a "customer services, opinions, or complaints" section on their website. But I have come across this site and decided to try some self "therapy" by posting my complaint in cyberspace, with the faint hope of getting some response from Air France ... My wife and I have just returned from France. We travelled to on AF 0995 to Charles de Gaul and were supposed to connect with AF 7700 to Nice, but were forced to transfer to Orly and then connect to Nice (a 6 hr add on to our already long flight). Our return flights were AF 7715 Nice to CDG and AF 0992 CDG to JHB. Here's the story of our journey.

We've been married for 18 years and have never left our children alone at home. Looking forward to our "honeymoon" and French experience we boarded Air France 0995 in JHB. From the start the reception was cold and even hostile, seats were extremely cramped (even less space than the internal BA flight from CT), and the food horrific! On arrival at CDG, the experience worsened ... after standing in a queue for more than an hour, we were duly informed that all connecting flights from CDG to Nice were full and that we had to find our way to Orly.

On arrival at Orly we once again experienced the "AF welcome"! To be expected, we arrived at Nice to be informed that our baggage have been delayed, and our "torture" continued with the interrogation by the baggage "(in)(con)sultant". Our stay in France was fantastic and we put our bad experiences with AF behind us. I can truly say that France, especially Provance and the VAR is an experience not to be missed. 12 days of bliss passed way too fast and it was time to return home on AF.

Being an optimist, I hoped for a better treatment by AF. This hope was dashed on book-in at Nice airport. We were overweight by 20kg (French food and wine is truly superb) and had to pay 30 Euro per kg. By the way the weight limit is exactly 20 kg per person (no leeway), and not 23kg's (BA, SAA, and other reputable airlines). The baggage allowance for business class is 30 kg's and I enquired about upgrading the 2 of us ... the price quoted for the upgrade ... R29880-00 per person! Remember this is one way to JHB PER PERSON!!! In addition we were told to book our bags all the way to Cape Town, and had to pay an additional 80 euro for the excess baggage for this leg on BA.

Anyway, we found our way to CDG from Nice, booked onto AF 0992 to JHB .... on a flight with more than 50 seats EMPTY. I understand the penalty for excess baggage, but take offence to being "ripped" for 680 Euros on an empty flight!!! On arrival at JHB we were told to collect our baggage ... the "promised book in to CT ... NOT TRUE!!! We paid the 80 euros .... FOR NOTHING!!!!! What a pleasure Booking into BA from JHB to CT. By the way ... no charge for the excess baggage! I wonder if BA will ever receive the 80 euro from AF?

Only one problem ...BA mislaid our baggage, and we were re-united with our prized and now very expensive pates and wine 2 days later. Be warned ... do not travel AF, and if you do, prepare yourself for a long and tiring trip, with no one to complain to!!! I'm not sure if I feel any better by having written and posted this note in cyberspace ... perhaps I need to try alternative therapy and open my bottle of Chablis now. By the way, should any AF employee ever read this, I'll be more than willing to recount our story with some added free advice to improve "service".

On Friday 24th March I received a phone call from my father who was in South Africa on holiday, to my shock he advised me that his only sister had suffered a fatal heart attack and passed away. I immediately phoned Dial A Flight and booked a ticket with Air France for that evening Friday 24th on AF2271 Departing Monday 4th April AF997. My oldest brother had to also fly out however due to work was only able to book his flight out On Monday 27th March on AF2271 Departing Monday 4th April AF995.

Due to reasons unknown to us his connecting flight from France to Johannesburg was cancelled and he was told he would fly on a later flight that night, as the evening grew hiewas then advised that he would be taken to a hotel and only be on a flight the next day. When he tried to get help and explain he had a funeral to attend his was told that he wasn’t the only passenger and just sit down and be quiet.

As a result of this my brother missed the funeral and was shown no compassion by your staff. Later that week when we were checking our return details we realised we had booked different flights which were within 1 hour of each other! So we phoned Air France in Santon to try change our flight in order to travel together. I first spoke to a young woman called Sinita who was extremely rude to me and said, No I won't change your ticket as it's nonchangeable yet in the small print of my ticket it states that for a fee my ticket is changeable.

My brother tried to explain the situation and asked if she could try to help us due to our situation and maybe have a bit of companion… Sinita asked my brother who had died. When he said my Aunt, she replied it’s only your Aunt who’s dead not your mother. He asked to speak to a manager but she refused telling him he could only speak to her and that she would not let him, he put the phone down. I called back and again this same women was rude and unreasonable, she told me that she would not let my brother speak to a manager and she would let me either. I asked her why and she replied with “Because I don’t want to”.

Fair enough if this is the way your agents deal with clients on the phone I can see in the future your company will fail.

Two incidents: In the first, my child's baby carriage arrived two weeks late to our travel destination. It was destroyed. We took pictures and submitted a request for funds to buy a new one. They refused as we had not gotten an estimate from a repairman for the cost to fix it. We don't know any baby carriage repairmen where we vacation. The carriage was so broken we immediately trashed it because it was unusable.

Despite three letters and numerous phone calls, no progress was made. Next, my baggage was missing on arrival again!. After filling out all the necessary paperwork, I realized I would be late for my appointment. The service rep assured me that Air France would cover the cost of a taxi. I submitted the paperwork appropriately, but have been denied. I have sent three letters now. What is most infuriating is they never explain why they refuse my request. Their baggage services seem a criminal enterprise.

The baby carriage was worth about $200. The taxi was 23 euros. The first incident hampered my holidays tremendously. The letters and phone calls have taken hours of my personal time.

My baggage was delayed for a good 2 1/2 days. Went from Miami to Belgrade, Serbia for a medical meeting with no clothes, no underwear, no toiletries. The Airline doesn't have their act together. Trying to get compensation is very difficult. All replies are delayed for weeks, and they will not let you talk directly with any correspondent.

Finally they determined that my troubles were worth only $70, what I laid out to get by for 2 1/2 days. I think a lot differently and am considering litigation. If you accept their check, you waive rights to litigation. It's lying in my desk drawer.

On May 23, 2005 my husband and I were scheduled to fly on Air France. The flight was delayed for several hours. We continuously asked for some type of compensation. We wanted to be re-routed anything to help smooth out our honeymoon plans. We were not given ANY compensation, not even drink coupons.

We ended up having to pay for a hotel stay in Rome because our plans were to arrive in Rome then take a train to Florence where we had a hotel reserved (and paid). The flight delay ended up costing us a hotel stay in Rome and a loss of the preplanned stay in Florence.

If you like to be treated like dirt, fly AirFrance. If you want to get wrong information about your flight, fly AirFrance. If you want to miss your flight because they let you wait in line for five hours in CDG, fly AirFrance. If you then want to stay in a 3rd class hotel without a breakfast, fly AirFrance.

If it's ok when your luggage is 2-5 days late, fly AirFrance. If you think that safety is guaranteed when a passenger is left ALONE with a SHOTGUN and about 100 rounds of amunition in CDG baggage-handling area, fly AirFrance. This is the experienve of one flight from BCN to MIA via CDG.