Air Canada Reviews

I had a great experience with Air Canada and want to give a special thank you to Khrystyna ** at Chicago airport. She was incredibly kind, welcoming, and helpful, always with a big smile. Thanks to her, I was able to change my flight to an earlier departure, which made my day much easier. I travel often, and it’s always a pleasure flying with Air Canada. The staff are attentive and genuinely care about providing great service. Highly recommend!

We were 13 people from Miami. Came back to Montreal. We got the delay from Spirit airline so but when we came to New York We missed the flight to Montreal But They are (Flight attendant) they helped us a lot, we had to take the flight from NY to Toronto, then from Toronto to Montreal... We were very appreciated with them.. We forgot to take their name but they work at gate 48 and 49 that day is 7h59 pm on 7 March... I flight with Air Canada many times and very happy with aircanada, but this time they touch my heart a lot. Many Thanks To them ..

I would like to recognize an Air Canada employee at the office near the baggage claim who went above and beyond after our flight AC1004 on March 4th, arriving in Fort Lauderdale around 5:00 PM. When we couldn’t find one of our suitcases at the baggage claim belt even though the tracking said it had been delivered, we reported it to this staff member. We left our information and had to leave because of kids but shortly after, this Air Canada employee went out of her way to locate the bag and personally walked through the arrivals area and all the way to the Car Rental Center shuttle to find us and return it. She had found our suitcase at the back of the luggage belt and made the effort to track us down before we left the airport.

Anti disabled people. They don't care to work with us. And they hang up on us.

On May 27, 2026, I booked an Air Canada (AC) flight from Vancouver to Madrid with a 40 minute layover in Montreal. Vancouver: a 50 minute delay due to mechanical problem which made me miss my AC from Montreal to Madrid. Was then booked on AC flight to Barcelona. However, the plane was not airworthy so another had to be found after which the luggage and food service had to be transferred to the new plane. Then the replacement plane had mechanical problems and the flight was further delayed. (Seriously, does AC not have reliable airplanes?)

Flight was fine, problem is with your baggage handlers. They have zero respect for your clients' belongings. Luggage is not cheap, and they treat it like shit. Mine was scratched to hell, and my traveling companion had literal chunks missing from her suitcase. It's ridiculous that you allow them to damage your client's property.

I flew with them twice and same thing happened twice, paid to change my seat because they did not put my daughter beside my sister so since I was changing her seat, I took seats with extra room for legs and they took my money 271 extra and got in plane. They changed the plane so we did not have extra room anymore, and 3 other passenger same thing. They paid, but no extra room. I will never take Air Canada again. We travel 3 times a year, I'll make sure not with them.

How can this airline stay in business with a less than 50% on-time rate. 5 times this year my flights are delayed after boarding for 'mechanical' issues. Three times my flights were delayed or cancelled the day before for mechanical issues??? WTF is going on with this company!

Vito **, AC customer manager was rude after confirming it was an AC mistake. AC IT problem. But zero offer to help or find a solution. Horrible airline. Mr. Vitto ** should be terminated or reassigned to anything other than customer service.

The flight crew from Athens to Montreal were the rudest and laziest I have seen. It was a 9 hour flight. Cabin service came through 1 time at start of flight. After that, if you wanted water or a snack you had to go to the back of the plane and get greeted by an unwelcoming staff. It was almost as if were a bother to them that I was requesting a water. The absolute worst experience on a long haul flight. I would Strongly advise NOT flying on Air Canada. Myself and family will definitely avoid this company at all cost.

Horrible airline. Horrible service. Montreal got a horrible airport. ** are very rude people. I did fly Fort Lauderdale-Montreal-Lisbon and back again. When I came back from Lisbon, the airplane to take us back to Fort Lauderdale, FL, had a problem, and we had to wait 6 hours for another airplane coming from Toronto. They gave us something to buy food, but it was not enough even for a cheap burger. The ** working at the airport are very rude, and the restaurants inside are horrible and extremely expensive.

I booked through Lufthansa to fly transatlantic from Germany to Canada. My long haul flight was flown with Air Canada. The seat was too small underneath to fit a backpack that I regularly travel with. I was also not able to select a meal ahead of time as I have dietary restrictions so I had nothing to eat. On my return flight, I was unable to fully check in for Air Canada and was instructed to see an agent when I get to the airport and that I am now “partially” check in for the first flight. Upon trying to check in for the second flight, the website did not work. I would scroll to hit the continue button and it kept dropping down a blank page with the continue button on it. No other airline has ever been this problematic with check in. This process should be easy and fluid with Air Canada at this point, and all it is is added stress to travel.

Our Travel Agent booked us from Chicago (ORD) to Vancouver on Air Canada. I called and requested a wheelchair. I have serious mobility issues. The Gate person took special care, and the wheelchair attendant was wonderful. However, the seat I was put in was "standard". NO leg room, no accommodations for my handicap. After 5 hours on the plane, I was hobbled. They didn't care. I will NEVER use this airline again.

I recently had an extremely disappointing experience with Air Canada after my flight dates were changed without my consent, completely disrupting our travel plans, work leave arrangements, and vacation schedule. What made the experience even worse was the lack of support from customer service. We spoke with a representative named Thomas, who was not helpful or accommodating at all despite the stress and inconvenience this situation caused us. We were simply trying to find a reasonable arrangement with the dates, but there was little flexibility shown from Air Canada’s side. During the process, Thomas eventually told us to speak to someone else and hung up on us midway through the conversation, which was highly unprofessional and frustrating.

This is the worst customer service I ever experienced. The phone # takes forever to go through, more than 90 minutes of waiting. I booked the round trip between vancouver and Newark, due to the visa thing, on the date of departure, I tried to reschedule the date of return flight 90 minutes before boarding time, however was not able to get connected, it doesn’t offer a line for urgent matter and just automatically put on hold. As a result, my families couldn’t check-in at the airport. Air Canada just revoked the whole round trip tickets because not able to check-in, and refused to give refund when talk to air Canada customer service. Overall, the staff answering the call shows no professionalism.

Flight landed in Moncton instead of Saint John late at night. I was traveling for almost 24hrs from the Netherlands. I needed a good sleep. So I went to a hotel asap. Next morning I found an email in my mailbox to get a hotel from Air Canada. The email was received when I was already asleep. So I could have the hotel for free if I had to wait for an extra hour. I send my expenses to AirCanada, but they do not want to pay. Air Canada is bullshit. Never again!.

S C. in Customer Relations dealt with an issue I submitted to Air Canada as suggested by supportive telephone representative. In response, she fabricated that I had received a full refund, which I had not received and in her correspondence(s) spelled my surname incorrectly 3 times. May I suggest accuracy and efficiency be prioritized in her performance review.

I am not happy with Air Canada staff, My Wife was to travel with Air Canada yesterday been May 2, 2026. It was a very bad experience. I arrived late for my flight from the hospital with my wife and the staff I approached was so rude yelling and shouting at me, even after explaining to her that I am the customer and should be the person to be upset and not the Staff.

Chronic delays. No accountability. Needs oversight.

Please give immediate attention to my case, which has remained unresolved since October 2025. Case Number: ** The prolonged delay is deeply concerning. Most disappointing is that nobody responds to my emails—this raises serious questions about whether this is truly a customer-centric company. I expect a prompt update and resolution.

Both the departing flight and return flight were delayed, with the returning flight being delayed 9 times and then cancelled while we were already boarded. The flight crew told us they had gone over their 12 hour flight time window and wouldn’t be able to take off. While trying to get compensation from Air Canada, they have lied and said the flight was cancelled due to bad weather so I am not eligible for compensation. This is blatant fraud on their part. They do not deserve the one star they are getting.

So on my way back home from Nanaimo, the staff decided my personal item suddenly wasn’t acceptable and made me check it. 🙃 It literally fit under my seat on the way there with no issue, but this time, they insisted I pay the checked bag fee anyway. Just feels super inconsistent and honestly, pretty ridiculous. Money grab.

On the day of our flight, my family and I had a problem with our luggage upon boarding. The children asked a flight attendant to help them lift our carry-on luggage up the aisle, as I was far away from them and there were several people in line. Climbing over everyone was awkward because we were blocking the aisle. The flight attendant refused to help, rudely stating, "I'm not here for that." When I pointed out that he was a man and could help, as the children were small and couldn't reach the top, he replied, "I won't do that," and took offense at my remark about him being a man. Another man standing next to the flight attendant helped us, but...the flight attendant started nervously calling someone and filing a complaint against us.

Maintenance issue from Seattle to Vancouver B.C., ran to make connecting flight to Singapore, told they had prematurely canceled our flights. Got a $15 food voucher for food I can't eat. Routed to Hong Kong. I'm sure I won't get my checked bag back. I'd give less than 1 star if the ticket agent wasn't as professional as she was. She was the only redeeming factor for this airline.

Air Canada is absolutely horrible with customer service. Offer you a discount if applied for their credit card however cannot use it for the current trip as you need the card number, so in turn zero discount. Will not hold rates until it shows up as well. Also waited 4 hours for a call back with nothing resolved. I will Avoid this air line at all cost!

I have been meaning to write this review for a long time. The staff has consistently been rude and unresponsive to customer feedback, unlike what you expect from a professional airline. Today’s experience was especially disappointing. As soon as I entered the aircraft, I noticed that three overhead cabins were blocked. I was seated in row 43, and many passengers—including families with babies—struggled to find space for their luggage.

Poor service. I hope I never have to fly with them again. They gave my paid seat to a lady with a dog, presumably for emotional support. This generation is entitled and can't support themselves emotionally, and I paid for it.

We flew to Vancouver in September of 2025 for an Alaska cruise, the flight was not horrendous however, the plane was old did not look very clean, and the attendants on the plane were not overly friendly. Also, we picked our seats at booking and when returning home somehow they disappeared and we had to purchase new seats, I’m not sure what happened there. Had I looked at their reviews online before booking, I probably would not have booked with them.

Warning: Air Canada does not honor their own stated bereavement travel policy nor their flight change policy. I purchased a ticket from US to Vancouver to visit my 97-year-old grandma. 10 days after I booked my flight, I received a call that my grandma had been hospitalized and likely wouldn’t make it. The family was asked to come say goodbye. I tried to change my ticket by calling Air Canada and online. The automated system hung up on me after I was on hold for 90 min. The aircanada site would not allow me to change my flight. Even though their confirmation email stated flight changes were permissible. I went to the airport and changed flight at kiosk.

Ignorant staff instituting a blanket policy. They check all zone 4 passenger carry ons, even those checking in early, and with ample room on board the flight in the overhead compartments. We traveled light to speed up our arrival and faced this deliberate and unnecessary bias. Terrible customer service from Air Canada.

DON'T TAKE the CORRECT SIZE CARRY-ON BAG on Air Canada! CHECK'M anyway SHE SAYS CONTEMPTUOUSLY! Higher PAY for Airline Check In Counter Woman, WHY?, This one gets pissed off because AC overbooked passengers. WE DIDN'T! Her Tone was SHARP, IGNORANT & UNKIND about OUR CORRECT SIZED BAGS! WHY? We just showed up to board (AC103 YYZ-YVR Feb14), not a sound from us. Y....because Air Canada overbooked the flight...then announcements ask for volunteers to check bags...not enough volunteers...too many announcements got to her...BIG JOB HUH? DON'T OVERBOOK SEATS, it is against Airline regulations & unsafe!

Flight 8856 from Nashville To Toronto was horrible. It was delayed nearly an hour, "Approved" carry on luggage didn't fit. You had to check your bag, leave security, go to the baggage carousel to find your "carry on" once you landed, go back through security again and discard everything you purchased before arriving at your gate to board the flight the first time, only to sweat your ass off the entire flight because the air conditioning is awful. However, the flight attendants were wonderful. We paid for a real plane, not an uncomfortable plane want-to-be. Same price for a real plane VS this!

Gave one star because zero is not an option. This was my first time flying with this airline and will be the last time. The delays and lack of organization were a nightmare to put it lightly. Delays between 4-6 hours going to our destination and overnight going back home. Not even flying with South American airlines I had so much of a headache.

Absolutely unacceptable experience with Air Canada. My son was travelling from Edmonton, Alberta to St. John’s, Newfoundland with a connection in Toronto. When he arrived in Toronto today, Air Canada suddenly cancelled the flight to St. John’s and left him stranded at the airport. What is even more shocking is that he was told the next available flight would be three days later. No reasonable solution, no proper support, and no consideration for the fact that he is travelling for an important event that he will now miss because of this situation. This level of irresponsibility toward passengers is extremely disappointing. Leaving a traveler stranded in another city for three days is simply unacceptable. Air Canada needs to seriously rethink how they treat their customers. #AirCanada #WorstAirlineEver #WorstService

I am a frequent international traveler and typically transit through Toronto (YYZ) or Montreal (YUL). On March 6, 2026, however, my journey from Mumbai (BOM) to Fredericton (YFC) via London Heathrow (LHR) routed me through Ottawa (YOW). At YYZ and YUL, checked bags are automatically transferred to domestic flights, allowing passengers to proceed directly to their gates after immigration and customs without re‑clearing security. At YOW, the process is still traditional. Passengers must collect their checked bags from the carousel, drop them at the Air Canada transfer desk, clear security, and then proceed to their gate. With a layover of 1 hour and 20 minutes, I assumed I had ample time. Unfortunately, my bags arrived on the carousel nearly 60 minutes after landing, leaving me with only 20 minutes to make my connection to YFC.

Had a recent long-haul flight (round trip) from SEA to MNL in February 2026 and it was amazing. Despite my spinal disk problems & sciatica flare-up, it was comfortable. It helped that I was in business class. I enjoyed the YVR lounge, the meals were all delectable. The MNL lounge was ok but needs some improvement. Service was superb - from the FA’s to the ground crews. Special mention to FA Alfredo (who speaks 3 languages fluently), he went over & above his duties to assist not just me but all the passengers. The pilots were rather deft & skillful in maneuvering the airplanes especially the smaller planes that flew from SEA to YVR. The wheelchair assistance & golf carts (in YVR) were very helpful. I was fully satisfied with the whole trip.

My first time with Air Canada, I would say 2nd the worst. My flight was cancelled and rebooked with not enough time to travel to airport so needed to rebook again. Both flights from Boston to Quebec were severely delayed. My is exhausting with all the delays and waiting. I hope and pray not to book with this airline ever again!!

I’ve flown with Air Canada a few times now, and there is usually always that one flight attendant that doesn’t meet the hospitality standards. Although the fleet is great, there was a flight attendant on my flight back to Vegas who had a straight face looking at me for a good two seconds as if I wasn't allowed to ask for a cookie (the complimentary ones) and a cola a couple of hours after the service was finished. Even when I asked for the cola he gave me a look. When I got the half filled cup I asked if I can have the can since I wanted to share it with my boyfriend accompanying me on the flight he said “well there's only 3 left.” I took it as a no. Isn’t the complimentary snacks and drinks for passengers? On the other hand the purser was amazing, greeted and thanked every passenger during boarding and disembarking and had a wonderful attitude.

Air Canada transatlantic flights out of Pearson have zero respect for passengers' time and schedule. Both the airline and airport authority lack enormously on on-time departures. And the reasons are, of course, all in their favor, so zero compensation. One star from or a clear F.

Avoid at the all costs, lost my luggage. Never been compensated. Followed up many times online and and on the phone. No one that works there cares about anything. Fly with any airline but this one. And they took government bail out money as well.