ACE Rent A Car

We arrived in Orlando, FL at 8:30 pm and I phoned Ace from a courtesy phone at the airport. The woman that answered said, "We don't have a car for you." She then told me to go to EZ rent a car and ask (she then spoke gibberish) forsot. I said ask for Scott? She said forsot. I asked if she would repeat that and once again it sounded like forsot. I went to EZ and rented a car for $140 more than my agreement with Expedia and Ace. Ace would have been $200. EZ was $340. I was pissed but I did what I had to do for trip continuation. I called Expedia before I rented the car from EZ. They couldn't do anything about it other than give me a $50 gift certificate.

So this is what I am upset about: One of your locations (the one that services MCO-Orlando airport) did not have a car for me even though there was an agreement to provide me with a car. So I was at the airport late in the evening with a two and a half hour drive ahead of me and I had to come up with a car! I acquired a car through another company for $140 more than the original contract with Ace.

So Cheryl Young Reservation Specialist contacted me: "Dear Mr. ***, Please fax me a copy of your rental agreement with the company you ended up renting the car from. I will complete an Incident Report and will need this information in order to consider reimbursement of the charges you incurred over and above what our agreement would have cost. My fax number is xxx-xxx-xxxx. Thank you for contacting ACE Rent A Car.

I faxed in the requested information on Nov. 23, 2011. I have tried to contact her since also. I have received no response from the company.

I reserved a car with Blue Oval Car online before heading out on our vacation to LAX. I had not been able to be on vacation for 3 years and the family was very excited. I could not find Blue Oval Car rental anywhere and nobody knew about it. I pulled up the address from my email and had to figure out which shuttle to take to get there. When we went there to the Sheraton hotel, we still were not able to find Blue Oval and walked towards the back where there was an ACE car rental. I was told that it's the same company, so I provided my reservation number and the lady at the counter told me they have no cars since I was later than the time they expected me.

She told me that any delay over 2 hours and they don't hold the car. But it does not say anywhere when you are booking the car and they should understand that traveling by airline into airports like LAX, people are often delayed. I have my family with me and she told me there was no car, no larger car, nothing. She then told me that she can look up on other car rental places and see if she can get me something. In the meantime, there were other people there who don't have cars and they were not late. What's their excuse for that?

It was pouring rain and we made our way (luggage and tired kids) to the other rental place called Fox's, which was right next to Thrifty's. Both places had people from ACE car rental a.k.a Blue Oval trying to rent cars. It was nice to know that we were not the only ones screwed by this company. We finally got a nice car rented with a nice service rep from Fox car rental whose name was Max. However, at twice the price of what we had got from Blue Oval and was not quite in our budget. But beggars can't be choosers.

I had a car rental from Ace Car Rental Online 2/23/2011. I found out it was being held by Blue Oval when I picked up the car at LAX airport. The rental car had less than half a tank of gas, has a flat tire and airbag lights were on, and the left mirror cover was broken in two.

I asked the person who helped me with the paper work, and he told me it is fine, and the lights will be off after 15 miles (they never turned off), and the car broke down while I was in Las Vegas. I called hundreds of times to get help, but no one would answer the phone and had people hanging up on me as soon as they picked up the phone.

I ended up calling my own insurance company to help me fix the car. When I returned the car to the manager of LAX office, he told me he will refund me everything including the $300.00 deposited and $180.49 rental fee. It has been almost 2 months now, and I have never been credited back, and they charged me twice for the deposit in the amounting to $300.00. They charge me another $300.00 after I returned the car, without my authorization. I was not even in LA. Their services are awfully terrible.

My travel agent booked me a car from Ace for Dec 26, 2010. When we arrived at the airport in San Francisco, we were informed that a car was not available and that they had booked me another car at Alamo. I was also informed that Ace would refund any extra costs. Upon returning, I contacted Ace's customer service Jan 7 for said refund. Not only did I have to argue with them about the amount owing, to date (Mar 16), I still have not seen the check despite more than one follow up phone call. I would never rent these guys again. I don't think "Ace" is a proper description for them.

I rented a car from Ace Rental Car at LAX and returned the car several days before it was due. A credit was allegedly issued back to my credit card. Over 2 weeks went by and it was never credited. I contacted Blue Oval, their parent company, and was told they had issued it on the stated date. After resolutely stating the facts and calling back several times, I was told there had been a system glitch. The amount was to be deposited within my account between 24-72 hours. It is not there. I went on their website and requested the contact names of their CFO. I got a return call that I should check with my bank and they would fax documentation. I told them I will be suing them for fraudulent business practices. As of today, there has been no money returned to my account.

I rented a car from this company while on a business trip in California along with a colleague. We split the cost of the rental, but put the deposit for the car on my credit card. I was assured that the deposit would be returned to me within 7-10 business days after returning the car. When it was not, I called the company, who told me that it had been refunded. Since it had not, I called my credit card company, who assured me that no money had been refunded.

After many conversations with the rental car company, they acknowledged that they had given the deposit to my colleague instead, despite both of us telling them that the deposit was coming from and should be returned to me. Despite acknowledging their mistake, the rental car company refuses to now correct it. They will not refund my money, and are no longer answering or returning my phone calls. I now am missing the $250 that was charged to my credit card as a deposit, despite my returning the car on time and in perfect condition.