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Access America Travel

evelyn of tampa, FL November 4, 2009

I purchased airline tickets on line with American Airlines on 5aug on their website. The total charged on my receipt from then was for the price of the airline tickets only. That same day I rec'd a "policy" from Access America travel insurance?? I had no idea what that was about, but I advised them I did not authorize my credit card for any more than for the ticket price. Nevertheless they charged my card dispite submitting documentation that I was charged for something that was clearly not on my receipt, Access American insists it was a valid charge.

Leonid of Falmouth, MA October 27, 2009

I purchased three airline tickets, including one for my mother, back in March for a flight in September and paid for travel insurance from Access America offered through Orbitz. My mom died one month prior to the travel date but it appeared that AA doesn't recognise death proved by the death certificate as a ligitimate excuse to cancel your flight. AA sent a three-page questionary to my mom. I called, explained she's dead and there's no way the stupid paperwork can be filled out. Well, two month later my mom receives another letter from AA. They write, Dear, my mom's name, since we have not received the supporting information to your claim. Your claim has been closed. Please feel free to contact us with any questions.... Well, that would be difficult to do for a person whose body was cremated three month ago. I feel like Access America pooped on my front porch and then knocked at the door to ask for toilet paper. Access America is cynical fraud! This name should be posted under the Scan Alert! title.

Jeroen of Portland, OR October 9, 2009

Same thing that's been posted so much. Obtained insurance from Access America to visit my dad is ill and in a distant city. Not sure what will happen to his condition. As I get closer to departure date, I learn that he is going to be med-transported back home and call to cancel my flight. They explain to me that this is a pre-existing condition and refuse to refund my claim. The trip protection insurance is misleading and disingenuine at best and more likely fraudulent in intent. These guys should be imprisoned.

jose of medley, FL September 27, 2009

Insurance company that provides trip protector insurance for Orbitz is a rip off. If you read the fine print you will never buy it or know how hard it is for them to cover your losses. Will have to battle to see if i get 900 back from them.

albert of punta gorda, FL September 21, 2009

With a round trip scheduled to L.I. NY for a PM flight my wife got deathly sick that AM. I called and cancelled that flight and immed. called the doctor. (Sat. left msg. on ans. machine)Finally got an app't Wed 4 days later. Called access america, got all paper work, filled all out incl. doctor statement and req'd code. still not enough, they want statement from her primary doctor (which has nothing to do with her sickness that day). I e mailed the so called V.P.of travel insurance, Jeff Hayman, still nothing. They state in one of their forms "fraud warning" They ought to take heed to that word "fraud"

louise of deerfield beach, FL September 17, 2009

I was due to fly to N.Y. on 7/23. I took flight insurance and on 6/21, my husband got a vertigo so badly, he couldn't drive. He still has it and we sent all medical documentation to the insurance company. They refuse to honor the refund becuse they said it was a pre-existing condition (by 2 days?) We're a retired elderly couple on a fixed income and really can't afford to lose money. We've been waiting a long time and they didn't have the decency to notify us that they weren'y going to refund.

I had to call to find out we were being stiffed. They claim that it was stipulated somewhere aabout pre-conditions. Probably so small you couldn't see it without a microscope. I will register a complaint with the attorney general's office and better business bureau. If I my husband got sick the morning of the flight, they would have called it a pre-existing condition. I'd like to get an attorney in on this. These people are not honest.

Keith of Los Angeles, CA September 2, 2009

I took out this travel insurance barring any problems. The trip was scheduled during my wife's six months of pregnancy intentionally. Plenty of pregnant women fly at this stage in their pregnancy. She really wanted to go on the trip to Fort Lauderdale (obviously). After interviewing with her doctor and telling her of lightheadedness and a lack of sugar count, her doctor recommended she shouldn't fly. I explained all of this to the claim's agent. They sent me the correct papers to fill out in which I did right away. I even had my doctor fill out her portion as well. They declined my reimbursement. They proceeded to tell me that my wife should have flew because a recommendation by her doctor is not good enough to go through with the claim. I argued with them until I was blue in the face. I feel that they do not expect people to follow through with all of the paperwork that is given to the insured. When somebody does fill out everything, they find a hole where they can rip you off. I am very upset. Times are rough right now and for me to pay for a plane ticket that nobody used really bothers me. They seemed very apathetic about the whole situation. Their final conclusion was that my wife was still having a normal pregnancy even though the doctor recommended her not to fly. I feel their insurance plan is extremely inaccurate, deceiving and unjustified.

Wendy of Kailua Kona, HI August 18, 2009

My husband and I purchased regular travel insurance for a summer trip to Seattle. Then my dad died and we had to cancel the trip in order to travel to the UK for services and family support. Despite providing a death certificate (which is all I was told was needed at the time of claim), now Access America are requiring a form completed by a physician. In the UK the National Health Service provides care by any number of doctors attached to a hospital. The Acces America form itself does not anywhere refer to a death situation but is headed by travelers name and policy number and then physicians statement area to be completed. This form looks completely unrelated to a third party death. Surely death is a cause in itself and how can anyone say with certainty what the exact cause of death is for an 80 year man? I know he contracted one of those hospital superbugs in the last weeks.

At a difficult time and being so far away with travel bills now to pay,this response is completely unacceptable and heartless. Even the fine print is talking about illness and hospitalization and does not link the claim for sudden death clause to any exclusions. I am deeply unhappy.

Suzan of San Luis Obispo, CA August 12, 2009

I planned to travel with my 83 year old friend to Jamaica, but I knew with his age, travel insurance was an important component to the BIG and costly trip. I booked it through the airline's website, and paid for the insurance there too. Meanwhile, my friend was hospitalized after a heart attack and stroke. He recovered, only to suffer another heart attack. His doctor said no travel for awhile.

The claim has been denied under the guise of 'pre-existing condition.' If you have a heart attack, you should know this stupid insurance company calls that a pre-existing condition and your claim will be denied. This will cost a couple of thousand dollars.

Dean of Hurricane, UT August 11, 2009

I purchased a travel insurance policy through Access America (through Orbitz web site) on April 1, 2009. I was diagnosed with prostate cancer on June 5, 2009 and underwent surgical removal of my prostate on July 28, 2009. I was told by my doctor that I could not travel for two to three months after surgery. My wife and I were scheduled to travel on August 23 - 29, 2009.

I filed an insurance claim to Access America twice (August 3 and August 10, 2009) and was told that additional information was needed. My Doctor provided all information and dates regarding my surgery and condition. I beleive that Access America is fraudulent and should no longer be in business. I requested reimbursement of 562.80 from Access America via their claim forms and my claim has been denied. Please help me in resolving this matter. Thank you

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