1800hotels

I made reservations through this service last May for a trip during the Thanksgiving holidays to Las Vegas. When I arrived in Vegas, my reservation had been cancelled by this company and it was prepaid. Not only did I lose $300 that I had already paid, but I then had to pay over $400 for a four-night stay. I intend to use the Internet and badmouth this company every chance I get! I am furious and some way or the other, I am going to get my money back. Don't use this service! Deal directly with the hotels or use another service such as Travelocity or Expedia! I am one mad Italian man!

I made a reservation with 1800 hotels. It was taken out of my checking on March 9. The hotel has now billed me for the room. Where did the money go when I paid the 1800 hotels? I want my money restored from one of the two. I now will have bounced checks and deficient money.

We booked and paid for reservations, in the amount of $258.82, at the Hotel Santa Costanza in Rome, Italy. Upon arrival, we learned that there was no reservation. Each member in our party of 6 had the same experience. The hotel researched, as thoroughly as possible, through the UK contacts. Their message was to collect from the customer. I called the 800 number, and got the message that 1800 hotels had filed bankruptcy. Apologies were provided, as well as instructions to go online to file a complaint.

Since my payment cleared on my bank account (and I have the document), I will now resort to informing my card holder, to determine if there is an additional route to take. We were fortunate that all 6 of us, had the same excuse, so the hotel appeared willing to help. We were also fortunate that we arrived on a Thursday, so luckily there were only a few rooms available to accommodate us going into the weekend, otherwise we would have been in a foreign country with no immediate resources for assistance. It was emotionally trying, but it could have been worse.

On 4/16 I booked a reservation with 1800hotels to stay at the Extended Stay in Lake Buena Vista in Orlando, FL from 10/25 - 10/28. They sent me a confirmation through my email and they deducted my credit card for this reservation. On 8/30, I went online to see if I could make an additional reservation with them for another date and I found out they had filed bankruptcy. I immediately called them to find out about my existing reservations for October and they told me about the bankruptcy and that my reservations were canceled.

I request that my monies get credited to my account since it was not my fault they canceled my booking even worse without even advising me of this. Imagine I would have shown up to the hotel and I wouldn't have had a room. How would you like it if this had been done to you?

The charge was for $147 and I expect to get this money back. I live on a day-to day basis and I cannot afford to loose this money which I now need to make new reservations. Please take care of this and get back with me with a reply. Like I said above, this is no way to do business and nobody contacted me to tell me what's going on so i expect something to be done soon.

On March 10, 2010, I got a room through 1800hotels.com for a November trip to Disney for thanksgiving. I received an e-mail on 8/20/2010 saying they went bankrupt in June of this year and all bookings are canceled. It also said to fill out a claim form and send it to the court system, and that they were sorry. Why was my room not paid for when I gave them the money? And now, they're back in business? What am I missing?

Check-in was slated for July 11th and check-out the 17th. I provided my AmEx charge card details and was quickly charged $389.52. A so-called accommodation voucher was emailed to me, and I saved it. A few weeks later I paid the credit card company in full.

Several months passed with no contacts from 1800hotels, any of their subcontractors, or Sky Hotel. I arrived in St. Petersburg on July 11th in the midst of their heat wave and took a taxi to the hotel, with voucher in hand. The clerk at the desk had no record of me and told me to walk, with my luggage, to another hotel, Nevsky Aster, on the same street. She said it was owned by the same company, Gruppa Nevskie, and that it had space. Sky Hotel, she said, did not. The clerk at Nevsky Aster was confused about the voucher, but checked me in. She said she was going to research the matter.

A day later, she informed me that the voucher was worthless and that I will have to pay a higher nightly rate (RU 2600) to the hotel. I will, in effect, have to pay twice. She suggested that I contact 1800Hotels and straighten out the matter. The costs for any phone calls I would have to make to the British and Irish customer service numbers at 1800hotels, she told me, must be shouldered by me. She provided me with a faxed document from Tourico Holidays. It was an awkwardly worded, confusing memo dated July 10th (i.e. one day before my scheduled arrival in St. Petersburg and more than five months after the issuance of my putative voucher).

Tourico is apparently a firm that was supposed to act as a go-between, channeling data and funds between 1800hotels and Sky Hotels owner, the Nevsky Group. Tourico and 1800hotels, I was learning, were embroiled in a conflict, and I would suffer for it. The memo states It is with regret that Tourico Holidays, Inc. is writing to inform you that one of its clients, 1800hotels.com (aka 1800hotels4u, Freephone 1800hotels, and Happy Duck) (collectively, the Company), has failed to make payments when due to Tourico. In order to best protect both our interests and more importantly, the interest of our supplier partners when it comes to payment, we are forced to cancel all future reservations for this client.

For two days I attempted several phone calls to the customer service numbers at 1800hotels, but I was always dropped or routed by the system to full voicemail boxes. I foolishly re-arranged my schedule so that I could attempt the calls at different hours. I also sent out a series of polite emails to the customer service email addresses for 1800hotels and received automated email acknowledgements, but no substantive responses.

The clerk at Nevsky Aster let me wait a few days to settle my bill. I had explained to them that I was working on the problem. But the check-in desk staff pressed me for payment on day four of my stay, and I charged it to my Bank of America Visa. I paid 15,600 rubles, and it appeared as $512.22 on my credit card bill. A separate $5.12 foreign transaction fee was assessed against me by Bank of America.

On day five of my stay, I logged on to the hotels PC station and went to the 1800hotels website. I saw a nearly blank screen with a short text announcement indicating that the company was seeking bankruptcy protection because its reservation contractors (read Tourico) had chosen to rescind bookings and were not helping 1800hotels resolve a financial dispute. 1800hotels was implying that the closure was not their fault, even though they were apparently not paying for the hotel rooms they billed people for. I winced. The site had looked normal up until that point.

When I arrived home in New York, I again attempted to reach 1800hotels by phone, but could not get through to a live person. I sent another email and received yet another automated acknowledgement. I also called American Express within hours of my arrival home on July 18th. . The customer service agent said he would initiate an inquiry and would contact he merchant, 1800hotels.com. He directed me to fax copies of all relevant receipts, credit card statements, and the travel voucher to their officers. I complied the next day. The AmEx website reports that the matter is still under investigation.

I then went to the American Express website and checked the status of my so-called inquiry. AmEex indicated that they expect the matter to be resolved around September 27, but perhaps later. (That complicates my ability to make an informed decision about whether to proceed with a claim in the Florida Bankruptcy Court. The courts deadline is September 27. ) When I called and spoke with a customer service agent at AmEx, i was told that AmEx was investigating my January transaction for $389.52, but the extra $127.82 I incurred because of Nevsky Aster's price switch was outside the scope of their inquiry and that I would have to take it up with 1800hotels.

On August 21 I tracked down the website for Tourico and their customer service telephone number. I asked an agent if she could check to see if 1800hotels paid for my reservation. Given the fact that it was made in January and tensions between the two firms did not come to a head until July, it seemed to me likely that my hotel room was paid for, even if other reservations, perhaps those initiated in the late winter or spring, were not. The agent was polite but repeated the same line about the reservation having been canceled. My question was not directly answered. She urged me to contact 1800hotels.

I did call 1800hotels on August 21st and was surprised when a human took my call. I calmly and politely summed up the situation and told the agent that I was frustrated and angry. I was surprised that he didn't express any feigned empathy, since I had recently read a newspaper article about that strategy. He asked me for my email address and said that he would send me instructions about how to proceed. The agent said that 1800hotels would not refund any money.

I booked a hotel through them. Then I get a bill on my credit card for full payment. That was several months before the hotel stay. Stupid me, I should have known something was wrong. It seemed odd, but I paid it. Well, next thing I got was a warning they were in bankruptcy. A couple weeks ago, the email came saying I should "expect the reservation to be canceled" and I could "seek a refund" in bankruptcy court in Florida. Yeah, good luck with that. I am out of over $300 for the hotel I booked. I got to re-book the hotel.

Remember, this was supposed to be a fun vacation. In their email, 1800Hotels said they have "resumed operations" and "entered into an agreement with a new supplier" and will now be able to "streamline its business model" and "resume customer service". Please, please, please, my advice is to look at what happened to me before doing business with this company. This hurt me.

Booked 2 rooms for 2 nights at two different hotels in New Zealand for upcoming stays [2011]. Credit card was billed for $450 and $379.40. In August, I was notified by 1800hotels that they had filed for bankruptcy on July 14, 2010 and all reservations made before that date had been cancelled. Called both hotels and confirmed the reservations had been cancelled. On July 28th 1800hotels was back in business but my attempts to reach them resulted in a telephone message directing me to their claims department where I could file a claim with the US Bankruptcy Court. How can this company be back in business after 2 weeks and have no legal obligation to customers they have made reservations for and have taken money from? What a scam.

I called the Trump Plaza Resort in Atlantic City, New Jersey and spoke to the front desk about my concerns with booking with 1-800-hotels and was advised there has never been any problems or complaints with 1-800 hotels. So I booked a reservation through 1-800 hotels on Saturday May 8, 2010 and was given a confirmation number per email that was sent by Juliana, who is a reservation customer service representative for the 1-800-hotels for my stay on August 3 to 7, Tuesday until Saturday, with my family of 4 female adults to stay at the Trump Plaza Resort in Atlantic City, New Jersey for a top floor, non-smoking, ocean view and it had to have enough space for us stay in the same room, we were here to celebrate the death of our mother/grandmother.

I received another email for a new confirmation on Sunday June 8, 2010 and I was all set with my reservation for the full payment of $677.13 for 1-800 hotels. I was all set until Friday July 23 and Saturday July 24 & Sunday July 25, after I made so many phone calls to 1-800 hotels, I got no answer or the same message every hour. I sent an email on Sunday, July 25 and still no answer. I went into the Better Business Bureau website and typed in 1-800 hotels and this is what I saw, "According to information in BBB files, 1800hotels.com stopped operations on or around July 13, 2010 and filed for Chapter 11 bankruptcy."

So now I am upset so I called the Trump Plaza and spoke to Bill on July 26, who is the reservation manager and was told that I was all set and was given confirmation for my arrival time for Tuesday to Saturday August 3 to August 7. Now I wanted to add on Monday arrival time for August 2 so I called back the Trump Plaza and was given a new confirmation number for my stay on Monday August 2. I was told by Maxine that I had to check in on Monday Aug 2 under my reservation for the Trump Plaza and check out on Tuesday Aug 3 and check-back in for my Tuesday Aug 3 stay to Sat Aug 7 stay for 1-800 hotel, but after I spoke to another customer service representative at the Trump Plaza, it was stated to me she was not going to have me and my family move from room to room. I was so very happy.

I arrived after driving 7 long hours from Boston to New Jersey to discover our reservation was canceled on Aug 2 through 1-800 hotels. So I am asking to be reimbursed for my total of $677.13 plus I had to pay another $354.02 to stay at the Trump Plaza after my reservation was canceled and I would also like a refund for my extended stay for when I added on Monday Aug 2 for $137.50 and my rent for the car for $300.00 plus $100.00 in gas and pain and suffering and embarrassment in which this could have been all avoided only if I got a better response from the people at the front desk at the Trump Plaza.

I would also like to be awarded pain and suffering and emotional damages. My mother has lupus and this trip in which was supposed to be a pleasant one to celebrate the death of her mother and the loss of my grandmother can never take place for the lost she suffered. I tried to download a complaint form from 1-800 hotel to file a class action suit, but the information could not be download so now how can I get my full refund?

They take your money and do not pay the hotels so you will end with no money and no reservation. I already lost more than US$10,000.00. They ruined my vacation, but I will ruin there lives by taking them to court.

I paid for two nights in Boston. When I called Double Tree there was no record of reservation. 1800hotsls.com sent me reservation and confirmation numbers. This is total rip-off. They have now filed for bankruptcy.

On June 12, 2010 I booked a hotel in Seattle (Ramada) downtown. I paid 1800hotels.com $266.39 for two nights. When we arrived at the Ramada, we found that 1800hotels.com had cancelled our reservation and did not pay for our room. We were told that they were going through bankruptcy and had not paid any money for the rooms they had reserved. We were never notified and never received the money back. We did not have this budgeted in and had to pay the hotel once again.

We had to pay twice for the hotel and luckily were able to get the last room. Many had to be moved to a hotel about 60 miles outside of the city. I have left messages and have not received a call.

We used this site to book a hotel in Dublin, Ireland in March 2010, for a vacation planned for August 16, 2010. On August 3, I received an email stating they had gone bankrupt and to check our reservation, which I did, and discovered that they had cancelled it (not sure when). The email re the bankruptcy stated they were back in business however and any bookings made by then after July 28 would be OK. I find it totally unfair that having paid them around $600 U.S. back in March, that they could declare bankruptcy, then be back in business again.

In January, we paid for a week's stay at Planet Hollywood in Las Vegas for Thanksgiving week. On July 14, the company went into bankruptcy, keeping our money and canceling our reservations. On July 28, the company started back up and running taking new reservations and running business as usual leaving me and more than 3,500 other travelers (according to the company's news release) out of money with no place to go. They did send me a form to fill out to get in line through the bankruptcy court to see if I could get any of my money back.

I booked a hotel in Tel Aviv through 1800hotels in July 2010. When I arrived at the hotel, I was told that the hotel reservation was cancelled and I had to pay again. I received a late email from 1800hotels saying that my reservation had been changed. Given that I had paid 1800hotels without receiving any service, I asked for the money back. However, they failed to respond to my request. When I tried to contact the person in charge of that issue, again the email bounced back. I lost the money which I paid to 1800hotels for the hotel reservation (around $80).

I booked a room at Planet Hollywood with 1800Hotels and was told they had gone bankrupt and that their reservation was no good. I had to rebook a second time at an increase rate and was charged an additional 'Foreign Transaction' fee for services that 1800Hotels never rendered. Please warn all consumers not to do business with this entity. They are a total scam. I wish I could track them down myself. I'm currently disputing all charges with my credit card company.

On May 31, 2010 I booked 8 nights at the Regal Oriental Hotel in Hong Kong and paid online 1-800-Hotels.com $482.54. I promptly received a confirmation travel voucher by e-mail as promised and off I went to Hong Kong arriving July 14th as planned. I checked in to a gorgeous room and started my 8 days of business meetings and trade expo. On Friday, July 16th I found a letter under my hotel room door stating that Hotel Connect, which makes payments for 1-800-Hotels.com, had cancelled my remaining reservation of 6 nights and only paid the Regal Oriental for two of my 8 nights. I told them that I was not checking out at the hotel and that I would contact Hotel Connect that evening.

I e-mailed them and did not receive a response until July 19th stating that 1-800-hotels had gone into bankruptcy proceedings and that since 1800-hotels.com did not transfer funds to Hotel Connect, they had to cancel my online 8-night package. The consequences of this is that since the package deal was not completed by 1-800hotels.com, the Regal Hotel could only give me a 10% discount for the next 6 nights of my stay @ $140. That will be $840 per night instead of the package deal paid online at @60 per night! In the end, my 8-night stay was $1322.85, $840 more than I expected. I see that 1-800-Hotels.com is still active online and nowhere on the site does it say they are in bankruptcy. Either 1-800-hotels.com ripped me off or Hotel Connect did. Beware folks!

We reserved a hotel room in Cleveland, Ohio for July 26, 2010 for one night. Upon our arrival at the hotel, we were told by the clerk at the front desk that our reservation had been cancelled. After some investigative work on the part of the hotel manager, we were told that there were two companies involved 1800hotels and Tourico. Tourico told the manager that 1800hotels had gone bankrupt and they weren't paying for customer's reservations therefore they were being cancelled. However, the customer was never informed of this and my credit card was already charged! Needless to say, we had tickets for a baseball game and the hotel we had reservations at was sold out. I contacted my credit card company to dispute the charge as I did not cancel the reservation and we did not have a room to stay in.

I booked in advance a month ago for 3 nights in Las Vegas July 23-26, 2010 at Circus Circus Hotel and when we arrived at the hotel, they didn't have the reservation. It shows on their computer it has been cancelled even though we are showing the confirmation that we had so the desk clerk spoke to her supervisor that our bookings had been cancelled and 1800hotels.com took our money. They did not pay Circus Circus Hotel, that's why the hotel didn't accommodate us and they offered us a higher price.

\We've been trying to contact the toll free numbers of 1800hotels and it's just the answering machine; we leave our name and phone number to call us back but until now there's been no response! These guys are fraud because to cancel bookings of your customer without notifying is ridiculous! I am planning to file a lawsuit in this case. I was been irritated, exhausted and really distressed with the hot weather of 110 degrees(!), then no room for us! So I will never ever use 1800hotels to book a reservation again! It's really upsetting.

I called the Peninsula Hotel, and was told that my reservation had been canceled by the travel agency which I assume is your company. I had to make other arrangements for accommodation in Beijing. Front Desk says the cancellation number was **. Please credit my credit card with the amount of $235.90 immediately.

Upon arriving at the hotel, we were told that the reservation had been canceled by 1800hotels, for an unknown reason. Fortunately, they had a room for us. We paid for the room. When leaving, I was told to check my credit card to make sure that it had not been charged. My statement came, and it was charged for the room. I have tried multiple times to contact them and have left messages, as well as emails. No one has returned my calls or emails. I would like help in finding out how I can be refunded for this room. Thank you.

On or about July 1st, 2010 I booked 3 rooms for 3 families at the Doubletree LAX through this company for the dates of July 14th to July 18th, 2010. We booked 3 double bedrooms. I called and did it through the phone. Someone answered the phone immediately and was quick to help. It was a pleasant experience and we received the confirmation via email. The money in the amount of $964 was withdrawn from my account on the next day.

We drove straight through from Colorado to arrive on the 14th and find out our rooms had been canceled the week before! No one ever contacted me. I had 6 adults and 7 children who had been in the car for 16+ hours arrive at a completely booked hotel. No one ever answered the phone for your company. I left a message for someone to call me back and I am still waiting almost 2 weeks later to hear from you. I found out you buy rooms from someone else and called them and they claimed they were never paid for our rooms by you, and had cancel for lack of payment.

I am disputing through my credit card to get my money back for a service you were quick to charge for but never provided. The biggest comfort issue for us during our vacation in Los Angeles was our hotel. We were families with children! We had to scramble tired and hungry for the next 2 hours to find another hotel and ended up settling for some horrible motel we could pay for since you already had charged such a large chunk of our vacation money!

I am shocked at the lack of professionalism. No one at this company has even cared to contact me or make things right. A vacation is very important to families, especially when they save for it and may be the only one they get to go for in years. Nothing will change our experience and the bitter taste it left on our first day in LA. I hope your company doesn't want to fight me on getting my money back either because then you will hear from my attorney. Have the decency to do what's right.

I made a reservation with 1-800-Hotels on 05/16/10 for a hotel in New York City for 07/19/10 to 07/22/10. When me and my wife arrived, the hotel clerk said our reservation had been cancel by 1-800-Hotels or it's wholesale dealer. My credit card had already been charged for the three days. We later learned from the hotel clerk that they had received a memo stating that Fox 4 News in Dallas had reported 1-800-Hotels had gone into bankruptcy and all reservations had been cancel. I did not receive any information from the time of my booking or prior to our arrival at the hotel regarding any cancellation.

All rooms at this hotel had been sold and I had to call other hotels in the area to see if they had any vacancies. I was able to find one but I had to pay almost double for a real tiny room with only a full size bed. The room rate was going to increase to $60 the following night. After talking to my credit card company, they said they would dispute the charge. I'm sure at some point in time, 1-800-Hotels will try to resurface, using their present name or another name. I believe this company knew at my booking they were going into bankruptcy but continued business as usual. Their web page still appears on the internet and when you try to reach them by phone you only get a voice message.

On Feb. 14 at 10:41PM, I made a reservation with 1800Hotels. They sent me an email from Juliana ** with a 1800Hotel Voucher. It has a 1800Hotel ref. number, a 1800Hotel invoice number and the price I paid for this reservation. When we arrived for the first night's stay on July 22, the hotel said that 1800Hotels sent them an email on the 18th of this month and canceled my reservation because they were bankrupt. Now, we had to pay again for this stay. I was glad they had an open room. I called the number on the bottom of my voucher and it was a non-working number.

1800Hotels is not working as a phone number. I looked online for another number and I got 1-800-276-7415. They said they were 1800Hotels and I never had a reservation in their system. I gave them all my numbers, reference and invoice, but they said they don't have me in the system. I gave them the phone number in Tampa and they said that is another company named 1-800 Hotels 4 U and they are not connected to them. I said there was no 4 U on any of my emails or voucher. They can't help me, nice scam someone is pulling.

I used 1800hotels.com to make two hotel reservations in Italy for our family trip there in July 2010, in Rome and Florence. When we arrived at our Rome hotel, they couldn't find our reservation despite our paperwork shown (printed after the payment confirmation on 1800hotels.com website). And they told us they never worked with 1800hotels.com. After hours of investigation, they found a canceled reservation under our name with an agency that they do work with called GTA Travelport! Lucky for us, they had a room that we ended up getting, though we had to pay much higher rate with Euro cash to secure that. Later, we were told by the hotel they had to turn away 3 other parties with 1800hotels.com reservations the same way as we got the last available room.

Since we got our Florence hotel also through 1800hotels.com, I tried to call and email them many times that day. I left voice and email messages and urged them to call me as soon as possible. That was 2 weeks ago and the only responses I got so far were two automated emails with subject line: "Need to cancel? Now you can, online!" I responded and told them I don't want to cancel and asked them to confirm the reservations. I never got any response to that either! It was such a terrible experience to arrive at a foreign country, with young kids in tow, and found out the places you paid for aren't expecting you there. And the travel agency you booked everything with will not respond to your inquires by email or phone call!

I had reservations from the Royal Palm in Miami Fl on July 22-25th and somehow, someone from 1800hotels, cancels without contacting me. I did not receive service so I'm writing because I need my refund of $386.48.

1800 took my money. I made a reservation and I was given a confirmation but they did not honor the reservation at the hotel I requested. I just found out about it before showing up at the hotel. Moreover, they took $139.82 from my checking account for this charge.

Our reservation at Red Roof in Woburn, MA was graciously honored by Red Roof 7/16-18/10. They told us 1800Hotels was 'belly-up' 7/15/10. We have another at LAX Travelodge, 1/27/11. Travelodge has not received a reservation form from 1800Hotels as of 7/24/10. Confirmation of the reservation showing monies paid to them was 6/24/10. Potential loss of monies paid. I'd like a refund, please.

I booked with 1800HOTELS for two nights to check in on 7/11/2010 and to check out on 7/13/2010 at the Residence Inn at Medical Center/Reliant Park in Houston, TX on 6/16/2010. 1800HOTELS deducted $243.17 from my bank account on 6/11/2010. We arrived in Houston on 7/11/2010 to check in and the clerk told us that our reservation had been cancelled by 1800HOTELS. I showed the clerk the voucher papers we had printed with the confirmation number and explained that we had not cancelled the reservation. The clerk said that the manager would look into the matter and gave us a room.

The next morning, the manager explained that 1800HOTELS had cancelled the reservation because we did not pay the bill. I told the manager that I would provide proof that 1800HOTELS did already charge me nearly a month ago. After spending all day at Texas Medical Center with my daughter in the Memorial Herman Hospital, I returned to the motel to sleep. The next morning, I printed the portion of my bank statement with the payment to 1800HOTELS and the manager said that I would still be charged $184.86 for the two nights from Residence Inn. I would have to retrieve the charges of $243.17 from 1800HOTELS. So, I basically got billed twice for the motel stay. Any attempt to contact 1800HOTELS by phone was unsuccessful. I even left a message on voice mail with my contact number and, (surprise) was never contacted.

Both my sister and I made separate reservations through 1-800hotels in April for a July 14 visit to Chicago. We booked two nights at the Intercontinental Hotel. Upon arriving at the hotel, we were told that neither of us had reservations and that 1-800hotels had canceled all of their reservations with the hotel. Luckily, my sister had a priority membership with the hotel chain and was able to squeeze one room out of them for double the price, but we all had to share it or end up searching up and down Michigan Ave. for a room. Calls to 1-800hotels were not answered and we have since heard that they filed bankruptcy on July 15. No money has been returned to either of us for our prepaid rooms.

We booked a hotel in Toulouse France through 1800hotels. We received a confirmation booking voucher from 1800hotels. When we presented to the hotel, we were told that the reservation was canceled with no explanation. We had to rebook on our own at considerably higher price. At that point we had little choice but to pay the higher price as we needed a place to stay. I have called 1800hotels three times and have only gotten voice mail recordings. They have not called back. They provided no warning that they were going to cancel. My AmEx card was charged for the original reservation and now I am trying to claw that back.

At the beginning of June, I booked and pre-paid for 5 nights in mid-July at a Paris hotel, the Francois Premier. When we arrived at the hotel, the person at the desk said that our reservation had been canceled the night before. He gave us a copy of a fax they received from Travco, an agent that 1800Hotels uses, telling the hotel to cancel the reservation as they would not be paid.

Since it was the week of France's La Fete Nationale (like Independence Day in the USA), the Hotel Francois immediately booked our room (at a much higher rate). Getting a room at the last minute, during this national holiday period, was quite difficult and rack rates at similar Paris hotels are 400 Euro and up, per night.

When we called 1800Hotels, their "customer service" rep, said there was nothing they could do. They refused to help us find and pay for a room at a different hotel. Luckily, the Hotel Francois desk manager was willing to help us find a room in a nearby hotel and the manager at that hotel took pity on us and it only cost us an additional 25 percent over our original booking - at rack rates, it would have easily been double the cost.

My daughter and I lost the first afternoon of our visit to Paris, trying to find a new hotel and traveling to that hotel, plus the additional cost. My daughter was freaked out for a couple of hours, that we'd be spending a week sleeping in metro stations.

I went to our hotel to check in and they told us that it had been cancelled. We had already paid a month prior and the amount of $139.00 was charged to our account. We attempted to contact the 1800HOTEL phone number and just a recording keeps coming on saying that someone will return our call soon. The hotel also tried to contact the 1800Hotel to no avail. Instead of staying the night, we headed home because there were no available rooms in Mariposa. Our trip was ruined.

My husband booked our trip before I start school on my doctorate. It was a dream vacation that we were traveling to a part of the country we had never been and wanted to see--especially knowing that I would not have any free time for quite some time. He booked two nights in West Yellowstone, Montana and prepaid.

However, when we arrived and tried to check in, the hotel indicated that our reservation had been canceled three days prior to our arrival and not by us! The manager was extremely nice and professional and went out of her way to help us since the entire town was booked. We had to drive 3 hours and stay in Cody, SD. We left messages as well as the hotel left messages with no return phone calls. We will be flying an official complaint through our credit card company and the attorney general's office. We are currently out $519.50 in charges.

I booked Radisson Blu Hotel in Lisbon, Portugal on May 10th 2010 for dates July 17th and 18th at a price of $218. I called two days before our trip on July 7th to confirm reservation. I received confirmation number and email. When I got to the hotel, I was told that the reservation had been cancelled by the transfer agency since hotel never received the funds from 1800HOTELS. I tried calling them but was transferred to a voice mail. I am now in a foreign country with my family with no hotel room! Luckily, they had a room available but I had to pay the current rate which, with the exchange rate, ended up costing me $429.95! More than double what I should have paid.

Once back home, I tried calling them again and was transferred to a voice mail. They are a scam. If anyone books with an online service, be sure to confirm with the hotel also!

I made a prepaid hotel reservation for the Chicago Intercontinental Hotel for the Dates of July 14 - 16, 2010. I arrived at the hotel and was told that I had no reservation and that 1-800-hotels.com had pulled all their reservations with no explanation. I was pre-charged for this room at the rate of $260.00 for a two nights stay. I attempted to contact 1-800-hotels.com by phone on July 14, 2010 and could only leave a voice message. The message said someone would contact me in a timely manner. I have never heard back from the company.

Initially, I was told there were no rooms available, but after 20 minutes of fretting in the hotel lobby, the manager found me a room for the price of $299.00 per night. So, now I had to pay a second time for a room I had already been pre-charged for on April 26, 2010. The hotel was charging me more than double what I had already been charged by 1-800-hotels.com.

Since arriving home I have discovered that 1-800-hotels.com has filed for bankruptcy protection. Can I get my money back for the pre-charge? Can I be reimbursed for the additional money I had to pay above and beyond what 1-800-hotels.com quoted me and charged me?

We booked a hotel for 5 nights at the Double Tree Hotel in Minneapolis. We called to see if we could receive an early check-in only to be told our reservation had been canceled due to non-payment. We found out that the 1800hotel.com did not pay. They left 5 ladies without a room and with no rooms available in all of downtown Minneapolis!

I booked a room in Montreal Canada for my wife and I to get away. We used 1800 Hotels in good faith. We got to Montreal and went to our hotel. The people at the hotel said that our room had been canceled. No phone call, no email letting me know about this. 1800 Hotels stole my money and then I had to pay full price for two nights at the hotel. I had already prepaid 1800 Hotels for the reservation and I got nothing but a large hotel bill, almost $900.00 for two nights when we were finished. 1800 Hotels ruined my weekend getaway with my wife.

We were looking forward to staying in such a nice place for a good price. We had to watch our spending and cut back on some of the things we had planned because we couldn't afford it after paying so much for the room. I wouldn't have spent the money to stay there and would have gone somewhere else if I knew they were bankrupt. I figured it was a misunderstanding and didn't know what the circumstances were. I feel so cheated. I will be so hesitant to get a hotel online again.

I booked 2 nights in Boston and all was confirmed. We where on the plane when **** site went down. We arrived at midnight. When we called the hotel for the shuttle, we were advised that our hotel reservation was cancelled. We ended paying $200 for the first night stay and finally got to a room at 2 am. We paid 2 months ago and all was confirmed and paid for. They cancelled our reservation and didn't give us any warning. We still have to find a hotel for the last night of our trip. I would like to know how to we get our money back.

I was scheduled to attend a conference in New Orleans during July 10-14th. I booked with 1800 Hotels.com and they assured me a one bedroom at the Hilton where the conference would be taking place. A day before departing to my trip, I called to confirm my reservation with the Hilton. They informed me the third party had canceled me. I received no notice of the cancellation, I spent the whole day trying to get through and no one was able to answer my question until Melissa ** from 1800 Hilton forwarded me an email stating I was moved to another hotel due to overflow.

I was attending the conference with other teachers. I was separated from my group. I had to travel back and forth to the conference on taxi incurred over $200 on taxi fees. I had to buy tennis shoes ($65.00 expense) because I attempted walking back and forth from the conference. The humidity was unbearable that I needed to take a taxi. Also, it is not such a good idea for a woman to be walking back and forth on her own especially in a city that we are not too familiar with. Moral of the story, had I not booked with 1800 Hotels, I would have enjoyed this trip and I would have not spent so much on taxis and shoes. 1800 Hotels is not a dependable agent to book with, they will bill your credit card almost immediately but they do whatever they want.

Basically, you are at their mercy as because they keep 20% of your expense. They are thieves and they should take down their website. I have made it a point to tell all my friends not to book with them. I am scheduled to attend another conference the first week of August and I have already booked my room and received my confirmation. It cost a little more than what they will offer but trust me, it is worth it! "Less is More", more trouble and grief. Don't go cheap, you will pay for it. I did. I hope many read my story. Do not book with 1800 Hotels.com unless you like to gamble with both your time and money.

On April 20, 2010, I booked 4 rooms online at the Holiday Inn Express in New Orleans, French Quarters for 3 nights, for July 15 to July 18, 2010 at a cost of $276.50 per room, with a total of $1106.00 being paid to them by debit and credit card. The deposit was paid by credit card which was $220.00, non-refundable if cancelled.

The balance of $886.00 was paid on June 3, 2010 by my debit card. I received the confirmation at the time I paid the deposit. Upon our arrival in New Orleans on July 15, 2010, they said my reservations was cancelled on July 13, 2010, which was not true since I already had paid in full. After twelve hours of traveling, we were left with no room. We called the number where I had made the reservations and all I got was a voicemail saying to leave a message. We left several messages. After not being able to speak to anyone, we had the hotel personnel to call several hotels to find somewhere to stay.

We had to end up paying an additional $1146.00 to another the St. James Hotel for four rooms in which I had to pay myself with my credit card because I spearheaded this trip. I could not see making the other couples pay again. The hotel we are staying in is not up to our standards but we have no choice. They have us where we really may not come back to New Orleans even though we know it's not their fault. It is so frustrating. I keep calling the 1-800 number for them, but no one still answers the phone. They got my $1106.00 and I don't have that kind of money to give away.

I made reservations to four different hotels in Colombia in January ($3,500 worth of business). By pure coincidence, as a friend advised me to look into another resort, I call one of the hotels to change the date and found out that 1800hotels has filed for bankruptcy, had taken the money back from every hotel, and in effect canceling all reservations. Needless to say, no one from 1800hotels contacted me. If you have reservations for your upcoming vacations, better double check.

I booked a reservation through 1800hotels over a month ago and received a confirmation and was charged on my credit card. When I arrived at the hotel in Peru today, I was told that hotelbeds (an intermediary agency, apparently) had canceled my reservation even though I had paid for it a month before. Hotelbeds is putting the blame on 1800Hotels, and 1800Hotels is not responding to any phone calls or emails, and I am out 250 dollars and in the position where I have to make another reservation with the same hotel at a higher price. When is this sort of fraud going to end?

I booked a weekend for my 1st wedding anniversary at the Ritz Carlton, New Orleans on April 8. Then seconds later, I received my hotel voucher. On July 9, I received a non-descriptive email stating that they cannot confirm our reservation. Although they are sorry for the change, we have to upgrade, i.e. move you to another hotel. I called several times and never got a live person on the phone. The only response I received from them was that if you liked to cancel, please log on to our website!

I called the Ritz and they said that our reservation was canceled without explanation by 1800Hotels. I still haven't heard from anyone and can't tell if they canceled my reservation. The last time I tried to check, it was still listed as the Ritz Carlton on July 23 - July 25. I have tried canceling and it is well within the cancellation guidelines but have no clue if their cancellation option even worked. I used the confirmation number, the last 4 digits of my card and no response. I I tried to email **@1800hotels.com and no response from him either. I'm not please with this service at all.

We planned a trip to Wilmington NC for our wedding. We arrived on Friday night and checked in with voucher. While unpacking in room, I got a call from front desk, Marriott Hotel, telling me that the credit card that had been provided by 1800Hotels was declined and asked if I had a contact number because the number provided had been disconnected.

After several calls from the hotel and myself, they were blaming the hotel for not knowing how to use their service; hotel told me not to worry. I was on my mind on my entire stay. Finally, when checking out Sunday morning, the hotel was able to get charge to go through. This was very much a problem when I had many other things on my mind.

Don't use 1800Hotels. My story is one of many, some with much worse results than myself. I got stressed over payment of hotel when I was there for a memorable event. I was instead concerned about hotel and payment.

Reserved a room through 1800hotels over the phone and spoke with Brian at ext *** for Knottsberry Farm for 7.11.2010 through 7.13.2010. I booked it on 7.6.2010 and my charge card was charged for $189.21 on the same day. This was the correct amount. Received a confirmation via email with a confirmation number. I got to the hotel and they stated that a fax had been sent over that morning cancelling the room. I never cancelled anything.

I tried to reach 1800hotels and was on hold for over an hour. Never had a chance to speak with a live person only offered choices to hold or leave a message. finally left a message. Only option the hotel would give was to go ahead and pay their rate for the first night and continue to try to reach 1800hotels again the next day. I continued to try and call the next day only to get the options to leave messages. I spoke with the hotel manager who said she would try to get hold of them. Later, she was not able to get a hold of them but was able to find out that 1800hotels had contacted Gilligans Travel Agency in England to make the reservation and payment. 1800hotels made the reservation but never paid them even though my charge card had already been charged.

So, Gilligans travel agaency sent the fax. No one called me or attempted to reach me in any way. No email, phone call or cell phone call of which 1800hotels had all of these. Now, I was totally stuck as to what to do. Luckily, the hotel had a room for the first night for us. The next day, I continued to try to call 1800hotels with no luck and no one called me back. The hotel would let me stay the second night at their rate. This was much higher rate.This was a real pain to deal with when you are on vacation and thinking that all is taken care of and my family and I could go and enjoy the amusement park for the day. Instead I ended up spending time trying to get this all figured out.

Finally, the hotel manager at Knottsberry farm agreed to the price that 1800hotels gave me but I ended up paying them. Now I have been charged through 1800hotels hotels for a service that was not provided and they are not returning messages or answering their phones. Do not use 1800HOTELS for any bookings of any kind. I may or may not be the first person to get scammed by them. Now, I have to spend more time trying to figure out how to get my money back. Did not make for a great vacation but I am truly thankful to the hotel manager at Knottsberry Farms. Out $189.21 that was charged to my credit card through 1800HOTELS.

We had three reservations confirmed including vouchers for a group at the Intercontinental Hotel in Chicago. We arrived to the hotel and they told us they had a reservation under our name, but it was canceled.

We never received any information from 1800hotels.com regarding a cancellation and we found out in the same hotel that we did not had a place to stay. All the hotels in Chicago are overbooked due to an international conference. We do not have a place to sleep, we will have triple the money we had in a much worst hotel and very far away from our original destination. Nobody from 1800hotels return our calls or email, and they never answered the phone.

I booked my reservations with 1-800 Hotels on March 5th, 2010. My arrival date was July 12th. When I arrived at the hotel, they stated that 1-800 had cancelled my reservation on July 9th. I have been trying to contact them since yesterday evening. I have left many messages and no one will return my calls. My money has not been refunded and I am in Florida now with no place to stay and limited amount of money. I feel stranded on my vacation with my son. I confirmed my reservation through 1-800 Hotels on July 9th and all was good. They confirmed everything and I have a confirmation number that is useless! I will contact the BBB as soon as possible if I don't hear from someone today. I'm stranded. I came with limited amount of money thinking all was fine and all I needed was food money since I was staying on the beach and could walk to restaurants. I haven't slept and am concerned about what I am going to do for the next nine days.

I made an online reservation through 1800hotel.com for the Hilton Penn Station in NJ on Jun 29th for a weekend trip to NYC July 16-18. I called on Monday, July 2, the Hilton to provide some travel requests when I was informed that my reservation was cancelled by the booking agent(1800hotels.com). I was surprised to find this out as I had not requested a cancellation. I viewed my booking online to find it was still active and my credit card statement to see I had been charged $295.80. I made several attempts to contact 1800hotels via their 800 number but was met with a voicemail on each occasion no matter what press off I used. I sent an email as well using the contact me option on the site.

I feel scammed. I was forced to locate new reservations and cancelled this booking online as I have still not received a call back in a timely manner. I have been waiting all day. I am hoping I get a credit for my credit card, but not feeling too hopeful.

I booked a reservation with them and when we got there, it didn't exist. The hotel was booked so I had no room and 1800hotels had my money. When I tried to call customer care, no one answered and I was on hold for 8 hours. I left emails and voice messages but never reached anyone.

This is a follow up to original complaint submitted; as I was told to email **@1800hotels.com, as well as reservations@1800hotels.com regarding the bait/switch reservation from Fontainebleau to Alexander Hotel in Miami. I have sent 3 emails and got no responses. The situation has escalated since they moved the reservation; additional costs have to be incurred. I had to rent scooters since we now to have commute everywhere; have to use public (pay) internet since it's not free at Alexander like it was at Fontainebleau. Also at Fontainebleau we had to prepay amenities when we checked in.

Although they released it when forced to move (at 11:00 at night) but the credit card company won't release back for 14 days; now it's maxed out on credit card. The Alexander's room was dingy and we had to move yet again to another room. Still no response as to why they moved us with no reason when we had paid in full for Fontainebleau. We asked for a refund only to be applied to the original reservation we had paid for and they confirmed. No response. Additional costs were incurred for local transportation which would not have been required if they had honored the original reservation. These are all in addition to what was already reported in our original complaint.

I purchased a two night hotel stay (#**) and received a confirming voucher. Two days before my trip, I received an e-mail informing me that I had been moved to a different (significantly inferior) hotel. When I called to cancel, I was informed that unless I cancelled three days in advance, I would pay in full. Of course, I did not know yesterday that they would switch my hotel. The representative was extremely rude and told me that my only option was to pay in full and not take the trip. I will never use this company again and strongly caution others to avoid it. I have never had a similar problem with any other online booking agent. Full payment for a hotel that I did not book.

I booked a room for 4 nights at the Fountainblue Hotel in Miami. I received the confirmation voucher and paid in full (proof in my bank statement). The night before my flight, I got an email saying they could not honor my reservation but switched me to another hotel (The Alexander) down the street.

I called the Fountainblue hotel directly and they did indeed have my room reserved. I tried calling 1800-hotels but could not get through. My flight left early the next day and I checked into Fountainblue; and used my credit card to prepay incidentals ($600). During the day, the front desk called to say we had to leave since 1800-hotels did not pay the charges.

After hours of attempts to work with 1800-hotels we had no relief. I wanted a refund and apply the money directly to the Fourtainblue as that was where I wanted to stay. My entire trip was focused around staying there. The Alexander was not an equivalent venue and I paid to stay at the Fountainblue. At 11:00 that night we had to walk and check into a substandard Alexander.

I emailed 1800-hotels and have not gotten any response. My credit card is maxed out because of the prepaid incidental charges and although it's been released, it will take 14 days with Bank of America to clear. This is a nightmare. It's a bait/switch, it's a fraud and it ruined my trip.

I paid $800 for a hotel that was not what I wanted, $600 in incidental charges that was held by my bank; leaving my credit card maxed out and cannot be used on my trip. It was hours and hours of lost time, stress and heartache. That 1800-hotel ruined my dream trip. I acted in good faith and they randomly just switched me to a different venue with no explanation. This place should be shut down!

I booked, within the last 10 minutes, a very expensive Thanksgiving holiday, 2 rooms, 3 nights, through 1800HOTELS (Hotel Confirmation Number ***, Furnace Creek Ranch, Death Valley). Only after I paid, and received a confirmation email, did it become clear, in big letters on the 2nd page, that if I cancel, I will be responsible for 20% of the cost. Eleven minutes later, another email arrived, explaining how to cancel and spelling out in detail, after it is too late, that I will have to pay 20% if I cancel.

I have booked hotels all over the world. I have used Expedia, Orbitz, and a number of other discount agencies, and this has never been the policy. Once I read that, I emailed 1800HOTELS to tell you to cancel without penalty and I called the 1-800 number, both within ten minutes of the confirmation, and on the phone was told by "John" (his supervisor "might" come in at 9am but then again he might come in at 10am, apparently) that there was nothing to be done and I should have read the terms and conditions more carefully before clicking on that box.

Information in small print, on mortgages, for example, cannot bury critical terms, such as unusual conditions the customer would not be expected to know because they are not standard and not expected. Yes, it is true that I clicked on that box; it is also true that before I wrote down my credit card number, I looked around to see what period of time I had to cancel and saw nothing about that. I assumed it was the same as is standard -- anywhere between 24 and 72 hours, and my booking is for late November.

I have just repeated the process to see how easy/difficult you made it to find out about this huge penalty. Although the rate I received was much higher than the one you quoted, I printed out my "test" reservation, all nice and big except for the little button right at the end that says I agree with terms and conditions. I would have had to click on that button to find out more, instead of having the cancellation policy nice and big too.

When I clicked, there were seven pages of small print, with the cancellation fee and among it all on page three. Finally, I printed it out for future court case (would love to get a class action suit going, like the one Expedia is paying up for right now), and it came out in such faint print I could barely read it. There is nothing wrong with my printed because the page number and the "Terms: 1800HOTELS.com" at the top are very clear in normal color. I am now copying this to American Express and to BBB and posting it on tripadvisor.com, which was my entry point for [their] site (they have NEVER let me down before this and I'm very disappointed). I expect a full refund immediately.

Booked a room at Cocoa Beach, FL on May 11 2010 for my honeymoon, 7-3-10. Drove two hours and arrived on site at Best Western in Cocoa Beach. Walked up to the counter and gave the clerk my name and waited a few minutes. Then she told me the reservations were cancelled and the hotel was full and there's nothing she could do and it was 1800hotels who cancelled the reservations not Best Western. 1800hotels did charge my account for $334.00 but now I cant reach an operator at 1800hotels to try and get my money back. I've called six times in the past two days, stayed on hold for 30 to 45 minutes each time and then be asked to leave a message and not be able to because the voice mail box is full. I had to hunt for an hour to find another hotel and pay another $200. Remember, this is my honeymoon night! This is day three and I have still not been able to contact anyone. I'm very dissatisfied with 1800hotels and will never use this service again!

In the past I have used Expedia, Tavelocity and many other sites and NEVER did I have to pay a 20% fee to cancel the same day of booking! In addition they OTHER honest companies I mentioned refund the deposit the same day and do not hold my money (with interest being charged from the CC company) for *several* Billing cycles!

We made a pre-paid reservation for 2 nights at the Palomar Hotel in Philadelphia. (nights of June25 and 26) When we arrived the staff said that we had no reservation, and that they "were having difficulty with 1800 Hotels" and that "we needed to call 1800 Hotels" and find "what hotel our reservation was really with". While we were trying to resolve this another customer came to the counter with exactly the same problem.

After a long wait on the phone, (around 10 minutes) I was told by the 1800hotels rep. that they "were having problems with some of their suppliers", but that they would immediately fax a guarantee of payment for my reservation to the hotel. We waited another 20 minutes or so, but the fax never arrived. So we went up to our room, after giving Palomar our credit card info. The next morning, we saw that Palomar's bill was showing another $550 for the 2 nights, in addition to the $330 something we had already paid 1800hotels.

So I called 1800hotels again. It turned out that 1800hotels had used a fax number from their files that went to a fax in an office that was inaccessible to hotel staff on weekends. Eventually it all worked out when 1800hotels finally got the correct fax number, but the mixup really put a damper on our enjoyment of our weekend outing. It seems that both the hotel and 1800hotels were well aware of the problem, but neither party took the initiative to solve it until many customers were inconvenienced.

I am writing in regards to reference number 432592. On Thursday, June 10, at approximately 9:00 pm CT, I went through the process of reserving a non-smoking hotel room on the 1800Hotels website for the nights of June 11 and June 12 at the Doubletree Hotel Milwaukee City Center. Minutes later, I received an email saying that my room had not been confirmed but I would be contacted when confirmation was available. At 10:47 pm, a representative from 1800hotels named Randy called me to question me about the reservation. After a few minutes, he decided that I needed to use another credit card (a Visa) to confirm the room and a manager would call me back in the morning. I specifically asked at which point I should look to find another hotel given the short time frame. He assured me that this situation would be resolved and there would be no more hiccups.

That morning, after not receiving any calls from a manager, or a response to my inquiry email, my partner decided to call the 1-800 number. At approximately 12:30 pm, he spoke with Michael H. who told him that not only was our room still not confirmed but that both of my credit cards were charged the amount of $386.93. He went on to say that he had confirmed my room and that he would remove the second charge (within 7-10 days) and would confirm both actions by email. He also informed us that the room was actually a smoking room. The room was advertised as having two beds and being a non-smoking room. I have sensitive allergies and this was going to be a struggle for me. I never received either email from Mr. H. and had to call the hotel myself to confirm the reservation, and the fact that I would be in a smoking room.

Both charges are currently showing on my cards with an additional $11.61 international fee for using the second card, a Visa. Emails to customer service and billing departments have been unanswered and upon calling this afternoon, Randy the same representative from before, told me that the oil spill was to blame and it would be 1-2 billing cycles. This was contrary to the manager's statement of 7-10 days. I am now left with two fees for a smoking room plus an international fee for the unforseeable future. I do not feel that this is an appropriate way to conduct business. I have now been charged $785.47 for a smoking room when I specifically reserved a non-smoking room for less than half that price.

Of course, this is listed in their lengthy terms and conditions, but while this might be legal, it is unethical and not entirely honest. U.S. and non-euro zone customers should be aware of this. The comapny should make customers aware of this when actually making a booking and authorizing a charge. I was charged additional money for a foreign transaction fee by my credit card company, $65 US.

Hello, I booked my hotel in Corfu Greece via 1800hotels website. I paid the full amount a month before my trip and have the evidence that I pai., I also had a copy of the itinerary stating that I paid and my booking is on Half Board basis. After I arrived to the hotel, the travel agent sent a fax to the hotel stating that my booking is cancelled and they need to charge me for me stay. I had to call 1800hotels several times which was extremely expensive, they didn't even want to provide the full name of the person I was dealing with on the phone and refused to send me a confirmation email that the issue will be corrected.

couple of days before my departure they sent the hotel a fax to indicate my booking is on B&B basis although I paid for Half Board, I had to call them again and they promised to correct the issue before my departure but they didn't. I had to pay for the dinners myself and have the receipts from hotel. I also have a copy of the fax that was sent to the hotel with the cancellation.

It was very disappointing and I can't describe how annoying and how much stress this caused to me during my vacation. I will never use them again but I don't want them to get away of ruining my vacation. It was very stressful and disrupting to my vacation. I had to make so many phone calls to the States from Greece which cost a fortune. I also had to pay for the dinners that I already paid for beforehand. Very disappointing.

looking for hotel on line and 1800 hotels pop up, looked like a good deal. $58/night plus taxes for a total of $88 per night all included. My credit card was charged $388 plus $11.50 for out of the country fees. This is almost $50 more than originally stated. I called the 800 number and I was told that all these fees should of been broken out by the rep when I made the booking.

Why is the 1800hotels.com cancellation policy hidden inside an endless amount of terms and conditions information? Yes, there is a "terms and conditions" box that you have to check before you make the reservation but why isn't there a box that you have to check which specifically states "there will be a 20% percent cancellation fee" which is also required to check before booking is final? Wouldn't it be so easy to add that box? Why does it seem like 1800hotels.com is purposely trying to hoodwink people? Especially when you are cancelling the hotel well in advance and the hotel you booked (on memorial weekend) can easily be sold to someone else?

We booked a one night stay for our anniversary, unfortunately my wife has become ill and is unable to go anywhere. we contacted 1800hotels to cancel and were informed that they have a no refund policy on one night stays. We were not informed of this nor is it easily viewable during the reservation process and they refuse to refund even under medical guidance we cannot go. I have copied everyone I could find in their organization and no one has responded. The stress on my wife is further complicating her condition

My fiance and I saved up to go on spring break this year and we decided to book with 1-800HOTELS. It seemed easy and the girl we talked to was nice. We wanted to stay ON ST. PETE BEACH in a quiet room. The rate was affordable and we needed to make our decision as she told us it would be booked up right away. We asked her if it was on st. Pete beach and from what I remember she said it was. Next thing you know, after driven 17 hours, we get there and the so called beach was about 20 ft of sand resting beautifully next to standing water in a BAY! It was NOTHING like she said it would be.

My fiance and I are getting married this year and an extra $650 is not going to be easy, epecially after the fact we never even stayed there. We cancelled as soon as we could because we were upset and made arrangements with another hotel for only a little bit more and it was ON THE BEACH. We already tried to settle this with the credit card company but they said it got turned down because 1800 won't refund any money. I am just upset at the fact that this website is taking people's money without proper service to the customer. It was a big fat lie and we really just want our money back or at least 75%.

It is costing the company more to not refund people's money because the people who have been through all hell with this have already told their friends and family to not book with 1-800. Justice needs to be served at some point. Consequently we were charged the FULL $650, no refunds.

Hello Sandra of Washington, FL and Sandra of Inverness, FL. Thank you for your comments as we would like to explain the charge. The terms and conditions of our one-night stays, being non-refundable, are outlined in bold heading and stated by our agents when a client calls in to place their reservations. Online, our terms and conditions are outlined in the cancellation fee section in which you check the box stating you have read and agreed to those terms. We are guaranteeing funds to the hotels for the one night reservations to keep our rates very low. This is why we charge in full for these non-refundable one night reservations at the time the reservation is placed. If you have further questions, please email me at ALatham@1800hotels.com. Adam **, Customer Service Manager, US Office.

I am sure that I read on the site that there was no charge for cancellations, so I reserved a room and cancelled it within 24 hours, as I found a place to stay with relatives and they still charged me the full amount. In the fine print of the "terms and conditions", they do not refund money for cancellations if you only book one night. False Advertising! Who reads the fine print in terms and conditions when the dig ad says something completely different. Lost money on a hotel room that I did not need or use.

I booked a hotel room for my wife and me for the next day. When we arrived at the hotel, they didn't have the reservation. I showed them my confirmation letter and they noted it was for the same day, the following week. They had no rooms available and we were able to get a room at a near-by hotel. When I called the phone number on my confirmation email, I was told to email my cancellation.

When we arrived home the next day, my wife went online to cancel the reservation. She called the 800 # first and was told again to send an email. My wife asked if there were any penalties, being that it was 6 days from the actual reservation. She said since it was for only 1 night, there was to be no refund, whatsoever. She said I had to accept the terms before placing my reservation, which I did. With pretty important info, along with a ton of other info, so I clicked yes.

In my opinion, it should be listed first and why is there no refund at all for just one night? It didn't cost 1800hotels any more to reserve the room than it would have cost me but they get to keep all the money, without performing a service. I could have canceled the reservation without incurring a charge. I saved so my wife and I could get away for a night. Instead, it has become a nightmare. Never, ever will we use 1800hotels to book a reservation again! We will also spread this news like wildfire and be sure no one we know will ever use this rip-off company again.

Hi Darin, as stated on the phone, I do apologize for the confirmation being delayed. When I received your email on Sunday telling you that 1800HOTELS would ensure your stay that was previously confirmed, we held our word. I was able to get confirmation for the same price and the same hotel Monday morning. This is a very rare occurrence and again, we cannot apologize more for the thought that you had of an unconfirmed reservation. I hope that you enjoyed your stay and do hope that you try our services in the future as we do have very competitive rates all over the world.

I booked a room for 3 nights in Boston April 5th to the 8th at the Park Plaza Hotel. I was sent a voucher from William ** and told to deliver it to the hotel upon arrival. I then received an email stating my room was not confirmed. I emailed this person back 5 times and never received a response. I called the Park Plaza and they had no reservation, then I noticed a credit on my bank account from 800hotels and when I called to ask why, I was told they didn't have a room for me. I leave in 2 days! I had to research the credit and make the call to find out I was out of luck. I booked this with 800hotels 3 weeks ago. I was offered another room at a higher rate and lesser hotel and they didn't understand I could book that myself! Now I will have to scramble to find a room at a much higher price. These guys are a fraud and I plan on filing a lawsuit for every penny I have to spend. I was going to start a website warning people about them but I see somebody has already done that!

Adam **, 1800HOTELS Customer Service Manager.

On Tuesday, February 16, 2010, I booked online using 1800Hotels. I did not actively search for 1800Hotels to book the room through but it popped up as the booking agent for Rodeway Inn Center City, Walnut Street, Philadelphia, PA. I booked two different single night stays; one for 03/25/10 and one for 04/15/10. My son has been very ill and he and his wife are going to see a specialist at Thomas Jefferson University Hospital. He had two early morning appointments, one for the morning of 03/26/10 and one for the morning of 04/16/10. Unfortunately, my son was recently hospitalized and is not strong enough to go to the 03/26/10 appointment.

I called Rodeway Inn yesterday morning to cancel the reservation for 03/25/10. Brandy, the woman who answered, said no problem to cancel, but that I should call 1800Hotels because she said this charge for 03/25/10 (as well as the 04/15/10 charge) had already been charged to my credit card by 1800Hotels and needed to be reversed. I was surprised that these charges were immediately put on my credit card since normally the credit card information is taken if you do not show up and have not cancelled so that the room can be available for another guest.

I called 1800Hotels yesterday morning and I also sent an e-mail for a call back to have the charges reversed. A woman, Molly, from Customer Service, called me at about 1:15 PM yesterday and said 1800Hotels has a no refund policy for cancellations for one night reservations. I told Molly I wanted to speak to a supervisor and was put on the phone with Jonathan who was abrupt and told me to put everything in an e-mail and it would be investigated and a decision made. I did so and in a few hours, I received an e-mail from Donne B. stating, "Unfortunately, our booking partner is charging a 1 night penalty for this reservation for 3/25, so it is non-refundable."

I called Rodeway Inn this morning and spoke to Brandy and asked her if I booked a one night stay directly with the hotel, what their cancellation policy was. Brandy said as long as I called 24 hours before check-in time, I would not be charged. In the original booking confirmations I received from 1800Hotels, all it states is "For further information on our cancellation policy please click here (link opens in new window)."So they have chosen not to print on the confirmation what their punitive cancellation policy is.

Although, I am surprised that my credit card was charged immediately for the two one-night stays, which is something I have not encountered at off-peak travel seasons, I can accept that policy. I would like e reversal of the charge of $111.57 for the 03/25/10 cancellation. I am sure others have run into similar problems with 1800Hotels since I have now cancelled the room with Rodeway Inn directly and have prepaid for absolutely no services whatsoever.

The Internet site 1800hotels had one room at the Royal Decameron Hotel Montego Bay for the dates I wanted. Another website had one room at the same hotel. I needed 2 rooms; neither hotel could secure 2 rooms. August 22, 2009 9:06pm I called 1800hotels to reserve a room. At the same time my daughter called another site to reserve a room at the same hotel, so her family and I could both be in separate rooms.

Prior to providing any information to either travel site, we asked that the room was available and not in a pool of rooms as we wanted confirmation that we could secure 2 rooms at the same time. My daughter's reservation was completed. 1800hotels emailed me a travel voucher with the dates, took my credit card information and processed the reservation. I have a legal document from them that says I have a room at the Royal Decameron in Montego Bay for the nights I wanted. Nowhere on the document does it state that the room is not secured.

After about one hour on the phone, Frances. from 1800 hotels said she was having a problem getting a confirmation number and needed to talk to supplier. When she mentioned "supplier",I knew then that 1800hotels did not if fact have their own allottment of rooms. I asked for a supervisor, but she told me there was none available. I requested a supervisor to call me. No supervisor called me.

August 23 10:05 am -I called and spoke with Juliana who told me I may not have the room; she would call me back. She did not call back. August 24 11:45 - I called and spoke with Michael who told me a supervisor was not available and I was issued a refund (without me knowing this was done). August 24 11:55-I called and spoke with Stephany who told me the room was not available. I requested an email to state that. I again requested a supervisor to call me.

August 24 noon - Larry called me and heard the account of the situation and stated, "This is a mess." He said he would make attempts to get a room. August 1:25 - Larry called; no rooms from the wholesaler. I suggested he call the Royal Decameron. August 24 1:40 - Larry called and had talked to Carla at the hotel location and still not able to get a room.End of communication.

Please note that I explained to both Frances and Larry that there are several concerns that I could seek legal action on: Breech of Contract, Bait and Switch, Fraud, Class Action Suit. Christmas Holiday vacation plans ruined: My daugher, her husband and child have a room in the Royal Decameron Montego Bay. I do not. I bought airline tickets. TOTAL ECONOMIC DAMAGE: $2930.74 (to date)