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Stephen of Montoursville, PA April 7, 2008
Stephen of Montoursville PA (04/07/08)
We were double billed on our bank credit card and requested a n adjustment on the account. the clerk had problems with the adjustment but put it thru. Three days later the adjust still did not show up on out account and tied our account up as an overdraft. I contacted to customer service number who told me it would take about four (4) weeks to resolve!
I told them I wanted to speak to the supervisor who told me I would have to to give them information and hey would open a case file for us and someone would contact us within 72 hours. Mean while I can't access my bank account. This TERRIBLE SERVICE!!!! They can instantly bill my credit/debit card but can't do a refund! Come on, this should have already gone credited to my account. My next contact is the state attorney general. TOYS R US are done with my business!!
Overdraft Charges to my account Jennifer of Apex, NC February 18, 2008
Jennifer of Apex NC (02/18/08)
I went to Toys R Us to purchase a sand/water table for my daughter's first birthday. At the store, the area that had the outdoor toys had a tag near the listed item that it was out of stock. I proceeded to customer service to find out when they would be replenished. The customer service attendant started to look in the computer system, meanwhile, another employee asked what she was searching for, and told us both that the item was near the front of the store. I was pleased to find that they were in stock, but somewhat annoyed that I had to go through customer service to find it. I then lifted the very large item onto my cart. It was so large, that it didn't fit into the cart. I payed over 80 for this item and not one person working there thought to ask if I needed assistance through the checkout or to my car, seeing as though I had this large purchase, and a small toddler.
There were no economic or physical consequences following the circumstance, I just continually find the service at this establishment extremely poor, and this time I need to voice my opinion somewhere. Unfortunately, they have the best selection of toys, especially larger items. I will continue to do more and more shopping online, and through Craigslist so as not to have to even bother going to Toys R Us. Jennifer of Wantagh, NY December 12, 2007
Jennifer of Wantagh NY (12/12/07)
This is regarding the Bradenton Florida store. I was trying to find a Nintendo Wii and went searching from store to store for a Wii for my son when I went to this Toys R Us. I was told to come back the next morning, they would have them in stock--no guarantee I would get one but worth a shot. Next morning they sold out. But the Manager told me to come back the next day, December 5th, at 4pm.
I got to Bradenton by 2:30, a 30 minute drive worth the wait knowing my shopping time is limited--only to get there and learn they sold out at 1:30 pm. Strange, because I called at 1 pm and they again said to come at 4 pm. When I was walking out an employee said to me "Don't you know how it works? They sell them to family and friends." Just letting you know how disappointed I am in that kind of behavior. Clarisa of Alexandria, VA December 2, 2007
Clarisa of Alexandria VA (12/02/07)
I called the Toy'R'Us Store in Springfield, Va early Saturday evening to confirm that a toy I that I was told last Sunday would be available and the Manager said they would have them. When we got there at 4:30AM there was a line of people and a member of the store came out, counted and said there were only 40 that were shipped and there weren't any more. They gave no explanation as to when another shipment would be in or gave rain check numbers or how and where to go to maybe purchase a unit. This was very poor marketing tactics and the dissapointment on the children's faces who were behind me were very disturbing. We deserve to be treated with respect because after all we did the normal procedure and they count on our dollars to help the economy group! Where has respect, manners and what we were all taught from the hearts and souls of our mothers and fathers gone?
Tamara of Perris, CA December 1, 2007
Tamara of Perris CA (12/01/07)
I visited ToysRUs 3 times in a 3-week period, and every time I went I was over charged for an item and received horrible customer service. The items I purchased were in their current ad, and some of the the other stuff clearly stated the price on the product. In one visit alone I purchased some games in the electronics department and some products in the regular check out, and I was over charged both times. This all happened Dec. 1, 2007.
I also visited the Temecula, CA store on black Friday, and all I got was a gift receipt so I have no idea what the prices of each item were that I purchased. The checkout clerks at these stores are the most unknowledgeable, rude people on the planet. I called the Toys R Us 800# to make a complaint, and after I waited on the phone forever, the representative who took my statement computer froze up, so I never got my resolution number. What a pain it is to shop at Toys R Us.
Stress Stress Stress, having to drive back in forth. I can't see how such a huge corporation runs like this.
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