|
|
Phuong of Springdale AR (09/01/08)
Toys R Us had an advertisement for baby formula. I went in to the Fayetteville, AR store and purchased what was on their shelves. There were no limits. I asked the cashier, Wendy, to check the system to see if there were any more in the back. She looked it up and there were none left in the inventory (based on the computer system).
I called the next day to see if there were any shipments. Wendy picked up the phone and insisted that the system said there were no more. I requested that someone physically check their back stock. Scott went to the back, found six more cans. They put the cans on hold for me.
I drove out there to pick up the formula, they were the wrong ones that he put on hold. The lady at the front desk called Scott through the walkie talkie and Scott clearly stated that they had no more of what I needed. I decided to walk to the back of the store and check for myself. Another associate kindly checked the back stock and found a case of the formula, in addition to some that were misplaced on the shelves.
I have 2 complaints: 1) If the computer system has so many errors, associates need to physically go to the back to check the stock. Do not rely on the computer system. There is an obvious problem with their inventory system. Complaint 2) Scott (MOD) demonstrated terrible customer service in that he couldn't come out of his office to get the correct product. Instead, he lazily said that there were no more. This is ridiculous. I never complain but this had to be addressed. Marie of Citrus Heights, CA August 31, 2008
Marie of Citrus Heights CA (08/31/08)
my sons WII stopped work so I called since we purchased the BPP and the cashier said if anything goes wrong just call this number and they wil replace it for you with no HASSLE. I called and they want me to ship it to them and then wait 3 to 6 months to see if they can fix it and then if they cant wait aonther 3 to 6 months for a replacement. My son has pruchased the 2000 point cards so he can download the old games and that is 6x 19.99 a nd the free inteenet that they offered. why should my son have to repurchase all of this stuff, they need to send a check or gift card in the amount of the game consloe and all of the point cards and whatever the cost to get the internet now to my home address.
This is for the birds and should be against the law to falsely sale things like that knowing it is a hASSLE to deal with if anything breaks. I still do not have a shippiing label as of todays date. als othe cashiers lie to get you to purchase these plans.
it has alot of damage myson has not been able to play any of his games that he purchased and all of his other games, he should not have to surffer doe to a company that does not stand behind the things they sale. Michael of Old Bridge, NJ August 18, 2008
Michael of Old Bridge NJ (08/18/08)
I called to get the ride on toy returned and replaced suggested by customer relations of toys r us. Manager gave me the number of the representative providing them with the product and wanted me to call him. The would not take the product back after the 45 day period. The extended warranty purchased does not kick in til the manufacturer waranty ends who says to see if I can fix the item myself and would not service the item.
I paid toys r us to assemble the product and now that the steering mechanism is broken I feel they should replace the product and deal with the manufacturer as far as the defectiveness of the ride on car. I have made calls to all three entities and all are passing the responsibility. I need someone to resolve this problem.
I have a child with autism and taking the time away from him to make all these calls and running around to attempt to get this item fixed is causing more stress on the family which is a much bigger picture our family life. Melissa of Bensalem, PA July 25, 2008
Melissa of Bensalem PA (07/25/08)
I was at the TRU at Franklin Mills Mall in Philadelphia, PA. I went looking for toys, I collect and buy at least a few hundred dollars worth a month, strictly for myself, I do not resell them. I discovered that there were a number of new Star Wars toys when I got there and picked up a few die casts, a few small galactic hero packs and a large Galactic Hero set, as well as a few unrelated toys.
When I got to the cashier, who was very nice, he tried to ring up the die casts and small galactic hero packs and said the computer would not let him sell them until a certain day and someone must have put them out by mistake. Fine, I said, everyone makes mistakes, though I was upset about it. Then he rang up the large set and said the same thing, this is a set that has been out for quite some time and I have seen elsewhere and the cashier agreed so I asked for a manager. The manager refused to sell me anything. When I asked for the customer service phone number, she refused to give it to me and tried to change the subject, when I asked a second time, she said maybe we can ring up a different set.
When she went to get the set, she retrieve the similar sets, including taking one from a child that started crying because he wanted it. This was ridiculous, Ive never seen a manager act this way toward customers. I did get the large set, but not the other items, as she still refused to sell them to me. I still did not get the customer service number from her. I emailed the company and received a message from them a couple days later.
I called back and spoke with a different customer service employee that had to read the email. After she got back and explained again, the reason why they couldnt sell me the toys. (Never asked them to sell me the toys again and I understood the first time.) She said all they could do is send a complaint to the department manager which would probably result in a meeting about customer service. She then said that if the manager involved was there it would be directed to her.
Since the manager followed policy there is nothing more they could do and they could not offer me any compensation for my hardship. No coupon, gift card or percentage off. So their policy I suppose by this experience is to upset customers, make children cry by stealing a toy from them and then when someone complains have a meeting and who care that we lose customers.
It was extremely upsetting to me, being treated like this and witnessing someone treating a child like this. Beth of Olympia, WA July 21, 2008
Beth of Olympia WA (07/21/08)
My son picked out some Star Wars Galactic Heroes. They were all new characters and he was VERY excited. When we got to the register two of the packages wouldn't scan. The girl at the register walked away twice without even saying anything. Another guy came and tried to help.
Finally the manager ( or person in charge) came and looked and said Oh, these aren't for sale until the 24th. and walked away. She didn't even apologize. My son was crushed. Why would you put a product out if it isn't for sale. Obviously a mistake. To not apologize is just unacceptable. I will never go to that store again.
Marti of Sioux Falls, SD June 26, 2008
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
|
|
MOST-VIEWED PAGES
|
|
NEW COMPLAINTS
- Allied American Warranty
- Battery Doctors
- Dollar Tree
- Robert Zitofsky, DDS, West Haverstraw, NY
- Country Lane Pups, Purdy, MO
- Bayport Credit Union
- Valley View Bank, Overland Park, KS
- Victory Nissan, Chesapeake, VA
- Victory Nissan, Richmond, VA
- Napleton Chrysler Jeep Dodge, Kissimmee, FL
|
|
|
Print This 
Email This
