|
Worth of Dallas, TX October 11, 2008
Worth of Dallas TX (10/11/08)
My wife & i are expecting and registered at Toys r us. She wanted a dresser there and and a family member in oklahoma wanted to give it to us here in Texas. the item was Temporairly NOT AVAILABLE ONLINE. So being reasonable people they bought a 325 gift card and sent it to us so we could go to a local store and get. We'll upon arriving at Toys R us the item was NOT avalable there. we were told it's only available online. WEBSITE DOESnt say any thin except Temporairly NOT AVAILABLE ONLINE
So i have 325 gift card... item the card was purchased for is not available i the store , online AND upon calling the totally useless cutomer service people, was told they could not tell be when it might be available. After a week (and about 5 hours on the phone with these [reps]) all i wanted to do was get the purchaser a refund on the gift card so we could purchase the the dresser elsewhere... seems simple? right? NO
gift cards are NOT REFUNDABLE even to the purchaser EVEN tho the item we wanted in NOT AVAILBLE anywhere? They tell me you can get other stuff in the store WE DONT WANT other stuff! We bought the dresser elsewhere and now are stuck with this gift card we dont want or need. I smell Bait-n-switch!
Cynthia of Walnut, CA September 21, 2008
Cynthia of Walnut CA (09/21/08)
In July 2008, I bought two bags of children's play sand for my grandson's sand box from the Toys R Us Store in City of Industry, California. After opening the bags, my son noticed that they say the sand is treated with a chemical that may cause cancer. This distresses me. Why does a children's toy store sell sand that may cause cancer? Is the problem in inhaling it, eating it, touching it? This is as dangerous as lead paint on toys made in China.
I phoned the Toys R Us store wher I bought the sand; they could not answer my questions and suggested I send an eMail to Toysrus.com. The website directed me to conatact my local store (which I already had done) or send a written request for information to the corporate office. I did this on August 21, 2008. To date I have not received a response. I would also like to know how to dispose of this sand in a safe way.
My grandson had minimal exposure to this product. He has not played in it since. However, I have ot disposed of it because I'm not sure how to do so safely. Phuong of Springdale, AR September 1, 2008
Phuong of Springdale AR (09/01/08)
Toys R Us had an advertisement for baby formula. I went in to the Fayetteville, AR store and purchased what was on their shelves. There were no limits. I asked the cashier, Wendy, to check the system to see if there were any more in the back. She looked it up and there were none left in the inventory (based on the computer system).
I called the next day to see if there were any shipments. Wendy picked up the phone and insisted that the system said there were no more. I requested that someone physically check their back stock. Scott went to the back, found six more cans. They put the cans on hold for me.
I drove out there to pick up the formula, they were the wrong ones that he put on hold. The lady at the front desk called Scott through the walkie talkie and Scott clearly stated that they had no more of what I needed. I decided to walk to the back of the store and check for myself. Another associate kindly checked the back stock and found a case of the formula, in addition to some that were misplaced on the shelves.
I have 2 complaints: 1) If the computer system has so many errors, associates need to physically go to the back to check the stock. Do not rely on the computer system. There is an obvious problem with their inventory system. Complaint 2) Scott (MOD) demonstrated terrible customer service in that he couldn't come out of his office to get the correct product. Instead, he lazily said that there were no more. This is ridiculous. I never complain but this had to be addressed. Marie of Citrus Heights, CA August 31, 2008
Marie of Citrus Heights CA (08/31/08)
my sons WII stopped work so I called since we purchased the BPP and the cashier said if anything goes wrong just call this number and they wil replace it for you with no HASSLE. I called and they want me to ship it to them and then wait 3 to 6 months to see if they can fix it and then if they cant wait aonther 3 to 6 months for a replacement. My son has pruchased the 2000 point cards so he can download the old games and that is 6x 19.99 a nd the free inteenet that they offered. why should my son have to repurchase all of this stuff, they need to send a check or gift card in the amount of the game consloe and all of the point cards and whatever the cost to get the internet now to my home address.
This is for the birds and should be against the law to falsely sale things like that knowing it is a hASSLE to deal with if anything breaks. I still do not have a shippiing label as of todays date. als othe cashiers lie to get you to purchase these plans.
it has alot of damage myson has not been able to play any of his games that he purchased and all of his other games, he should not have to surffer doe to a company that does not stand behind the things they sale. Michael of Old Bridge, NJ August 18, 2008
Michael of Old Bridge NJ (08/18/08)
I called to get the ride on toy returned and replaced suggested by customer relations of toys r us. Manager gave me the number of the representative providing them with the product and wanted me to call him. The would not take the product back after the 45 day period. The extended warranty purchased does not kick in til the manufacturer waranty ends who says to see if I can fix the item myself and would not service the item.
I paid toys r us to assemble the product and now that the steering mechanism is broken I feel they should replace the product and deal with the manufacturer as far as the defectiveness of the ride on car. I have made calls to all three entities and all are passing the responsibility. I need someone to resolve this problem.
I have a child with autism and taking the time away from him to make all these calls and running around to attempt to get this item fixed is causing more stress on the family which is a much bigger picture our family life.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
| 
Print This 
Email This
