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Terry of Branson MO (12/08/08)
I was writing concerning a situation I encountered with dealing with your stores recently. On Dec 5 my grandson was burned in a fire and is currently in UW Madison Burn Unit, where they are trying to get him to move, to no avail. Today Dec 8 my grandson seen a Toys R Us ad about the Black & Decker Jr Power Tool Workshop when he informed his mother that if he had that he'd get up and play right away. With his mother in the hospital with him and us grandparents more than an hour away with inclement weather approacing we proceeded to contact your store #6033 with hopes that if we bought it they could deliver it for us. We were informed that they could not help.
We then contacted the Salvation Army about our situation and found a volunteer to deliver the toy if we paid for it, I then recontacted the store and was once again informed they could not take cerdit card orders over the phone. As this was a special need situation I found this disheartening. Your website is filled with what your company does for children and can only assume that as the publicity wouldnt cover this incidence you would not help. As grandparents with more than 25 Grandchildren you can bet you will not see any of our money nor any money from our friends. This policy really sucks and a little help would have been appreciated.
David of Rockville, MD December 5, 2008
David of Rockville MD (12/05/08)
We purchase a Transformer bath and shampoo set, for our four year old son. Altough this product (made in China) marketing children, it was not a tearless brand. As a reminder.We adults can't be careful enough to trust that regulations standards and marketing businesses only concerns are our pockets and and not our responsible parents supervisional guidelines
As a resault (though we should've read the labels)the product irritated and burn his eyes. Peggy of Plymouth, MN November 24, 2008
Peggy of Plymouth MN (11/24/08)
I live in MN, and wanted to purchase a playhouse for my granddaughters for Christmas in Wheaton, Illinois. This was an advertised product and the sale price was for 2 days only. I also had a 20% off coupon. Since I live in MN, I called the Downers Grove, ILL store to see if I could purchase the item at their store, have my son-in-law pick it up and have her honor my 20% off coupon and offered to give her the number off the back. First she told me they don't do orders over the phone and second said even if they came to the store to purchase it, unless they had the coupon in hand, she couldn't give them the extra 20% off (I had no way of getting it to them by the time the sale ended). I could purchase it on line and pay over 100 in S&H. Overall customer service for this company is poor.
Worth of Dallas, TX October 11, 2008
Worth of Dallas TX (10/11/08)
My wife & i are expecting and registered at Toys r us. She wanted a dresser there and and a family member in oklahoma wanted to give it to us here in Texas. the item was Temporairly NOT AVAILABLE ONLINE. So being reasonable people they bought a 325 gift card and sent it to us so we could go to a local store and get. We'll upon arriving at Toys R us the item was NOT avalable there. we were told it's only available online. WEBSITE DOESnt say any thin except Temporairly NOT AVAILABLE ONLINE
So i have 325 gift card... item the card was purchased for is not available i the store , online AND upon calling the totally useless cutomer service people, was told they could not tell be when it might be available. After a week (and about 5 hours on the phone with these [reps]) all i wanted to do was get the purchaser a refund on the gift card so we could purchase the the dresser elsewhere... seems simple? right? NO
gift cards are NOT REFUNDABLE even to the purchaser EVEN tho the item we wanted in NOT AVAILBLE anywhere? They tell me you can get other stuff in the store WE DONT WANT other stuff! We bought the dresser elsewhere and now are stuck with this gift card we dont want or need. I smell Bait-n-switch!
Cynthia of Walnut, CA September 21, 2008
Cynthia of Walnut CA (09/21/08)
In July 2008, I bought two bags of children's play sand for my grandson's sand box from the Toys R Us Store in City of Industry, California. After opening the bags, my son noticed that they say the sand is treated with a chemical that may cause cancer. This distresses me. Why does a children's toy store sell sand that may cause cancer? Is the problem in inhaling it, eating it, touching it? This is as dangerous as lead paint on toys made in China.
I phoned the Toys R Us store wher I bought the sand; they could not answer my questions and suggested I send an eMail to Toysrus.com. The website directed me to conatact my local store (which I already had done) or send a written request for information to the corporate office. I did this on August 21, 2008. To date I have not received a response. I would also like to know how to dispose of this sand in a safe way.
My grandson had minimal exposure to this product. He has not played in it since. However, I have ot disposed of it because I'm not sure how to do so safely. Phuong of Springdale, AR September 1, 2008
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