Complain about a product or service

Toys R Us - Customer Service

Susan of The Villages FL (01/12/09)
I purchased Elmo Live in November for my great grandson for Christmas. He was 2 and just loved it. A few weeks later, it wasn't talking anymore...just a few mumbles. For the price I paid...69.99 and the 10 shipping cost...I am very upset with this product and cannot seem to get through to Toys R Us. Help.

Item does not talk or perform.

Pat of Harleysville, PA January 2, 2009

Pat of Harleysville PA (01/02/09)
We purchased a MommyGotta Go Doll for our granddaughter only to find that speaks only Spanish. Why is an area were only 1.9% of the population is of Hispanic decent would you sell a Spanish ONLY speaking doll is beyound me. I have tried to contact the company at both the store and general customer service phone numbers, only to hear a busy signal.

A 7 year old child was brought to tears when she realized that the doll she had dreamed of receiving for Christmas did not speak English.

Obrien of Parkland, FL December 26, 2008

Obrien of Parkland FL (12/26/08)
i had applied for the store credit card which promise 12 month interest free and used it to purchase a power wheel car in december 2007 for approximately 250 but i expected to recieved my bill in the mail with my card , i have not recieved neither card nor any bill and forgot about the charges.The only call i ever recieved from toy r us was in November 2008 when a collection agent call me to tell me i had defaulted on my payment and owe 620 and told me i could setle for 500 but it will remained on my credit report so under protest i paid the full amount and ask for a copy of the statement,which up to date i have not recieved. I personally believed this was planned by toys r us to take advantage of customers and before this event i have never defaulted on any payment before this occasion.

I have recieved a bad credit rating and all my card have been drastically reduce because of this event.

Matt of Atlanta, GA December 25, 2008

Matt of Atlanta GA (12/25/08)
We purchased a gift for our nephew from Toys R Us online on the 20th. We paid the guaranteed 2 day shipping rate which was actually more than the item we were shipping. Christmas Eve night we receive an automated email stating that due to consumer demand they were alerted that there was insufficient inventory to fill your order. To be notified on Christmas Eve is an impossible situation and to claim insufficient inventory when it is advertised as instock on the website is false advertising. This is the age of computers and electronic inventory methods. We will not ever purchase anything from Toys R Us in the future.

Chantel of Belle Chasse, LA December 18, 2008

Chantel of Belle Chasse LA (12/18/08)
I purchased my sons x-mas present on Nov 19, thinking I had plenty of time for it to come in. On Dec. 5 I received an email stateing that my purchase was sent back to the wharehouse.. It took them alomst a month to return me my money. Customer service was horrible I had 2 represntives hang up on me and got transfer over and over agian, I was finally able to reoer the item a month after my orginal purchase due to the fact it took them that long to returnmy money.

I called to check on it 2 days after my order and the women on the phone said that it was leaving the wharhouse that day. Them around 4 pm that day they sent me another email stating that my order was canelled. They offered me a 10% discount if I ordered it agian when it was in stock, but I could not use this discount in the store on the same item . needless to say they ruined my christmas for my son He has no present and I do not have money to replace his opresent until TOYSRUS deciedes to return my money

I WILL NEVER do business with this company again!!!

Terry of Branson, MO December 8, 2008

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