Complain about a product or service

Toys R Us - Customer Service

Paul of Newton NJ (03/15/09)
NOT a huge deal, but I can't find a place to register complaints to Fisher-Price or Mattel. I purchased a Wonder Pets doll from Toys R Us. The box claimed it came with a free game download (a 19.99 value!) and when i tried to redeem this game, it turns out I can't run this on a Mac. I am somewhat used to this and know that Apple Inc., is fickle sometimes, HOWEVER, this should be printed on the box somewhere, anywhere. that is all.

Nothing major besides a 2-year old expecting a grand pay-off and being somewhat confused. I'd have purchased the doll anyway. Just write it on the package!

Karen of Richland, WA February 19, 2009

Karen of Richland WA (02/19/09)
This is a follow up to a complaint filed 2-17-2009. HOT WHEELS MATTEL WAS HAPPY TO TAKE CARE OF THE SITUATION AND IMMEDIATELY OFFERED A RESOLVE TO THE PROBLEM AND TOYS R US IS GOING TO BE HEARING OF THIS via MATTEL. they were not pleased at all to hear that a company as big and kid friendly as this would be so consumer non friendly. They are going to take steps to try to replace the work ethics of which Toys R Us are sadly missing.

Susan of The Villages, FL January 12, 2009

Susan of The Villages FL (01/12/09)
I purchased Elmo Live in November for my great grandson for Christmas. He was 2 and just loved it. A few weeks later, it wasn't talking anymore...just a few mumbles. For the price I paid...69.99 and the 10 shipping cost...I am very upset with this product and cannot seem to get through to Toys R Us. Help.

Item does not talk or perform.

Pat of Harleysville, PA January 2, 2009

Pat of Harleysville PA (01/02/09)
We purchased a MommyGotta Go Doll for our granddaughter only to find that speaks only Spanish. Why is an area were only 1.9% of the population is of Hispanic decent would you sell a Spanish ONLY speaking doll is beyound me. I have tried to contact the company at both the store and general customer service phone numbers, only to hear a busy signal.

A 7 year old child was brought to tears when she realized that the doll she had dreamed of receiving for Christmas did not speak English.

Obrien of Parkland, FL December 26, 2008

Obrien of Parkland FL (12/26/08)
i had applied for the store credit card which promise 12 month interest free and used it to purchase a power wheel car in december 2007 for approximately 250 but i expected to recieved my bill in the mail with my card , i have not recieved neither card nor any bill and forgot about the charges.The only call i ever recieved from toy r us was in November 2008 when a collection agent call me to tell me i had defaulted on my payment and owe 620 and told me i could setle for 500 but it will remained on my credit report so under protest i paid the full amount and ask for a copy of the statement,which up to date i have not recieved. I personally believed this was planned by toys r us to take advantage of customers and before this event i have never defaulted on any payment before this occasion.

I have recieved a bad credit rating and all my card have been drastically reduce because of this event.

Matt of Atlanta, GA December 25, 2008

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