Complain about a product or service

Toys R Us - Sales & Promotions

Debra of Porter TX (11/25/05):
I spent a long time gathering my list of toys to send to my niece in Ohio (I live in Texas) and when I get to check out, I find that shipping charges on an order of $173.00 was $40.00. They advertise great shipping deals but they only apply to junk toys no one wants.

I sent the list to my niece to purchase in her store and in 2 days time (just in time for the biggest shopping day of the year) prices went up on the toys. One even went from $39 to $52 in two days for the Friday after Thanksgiving sale. Sale? What a rip-off. I will not shop there again. I switched to them after Wal Mart's rip-off last year. Now where?

Kim of Rockford IL (10/11/05):
I reserved a copy of Cinderella in 9/2/05 with the intention of picking it up on 10/4/05 when it was released to get the free Cinderella clock. The coupon we recieved in the store when we reserved the movie stated that when you pick up your reserved movie with your coupon you are entitled to a free Cinderella clock.

Well, keep in mind nowhere on the coupon or sales receipt did it say while supplies last or first-come first-serve basis or anything. It just said you had to reserve the movie by 10/3/05 andn bring in the flier with your receipt to get the movie and clock.

On 10/4 my daughter, for whom the movie was bought, was admitted to the hospital and I was unable to go to the store to pick up the newly released movie. I went on 10/8 to claim my clock and movie and was told there were no more clocks -- they were while supplies lasted. I said where does it say while supplies last? She then told me that whoever comes in got a clock.

Well the little flier coupon said you had to have coupon in hand to get the clock with your reserved copy. I had a reserved copy but no clock. This is false advertisment and I think I am entitled to a clock. Now they took the coupon from me so I have no proof I even had one except for the staple rip in my original receipt from 9/2/05.

Martin of Richland WA (10/16/02):
The Toys-R-Us store in Kennewick Wa. held a drawing last year, (Oct. 2001) for a life size Sully and a life-size Mike figure set, (from the movie "Monsters Inc."). They never awarded the figures to anyone. After a full year the figures are still at the store and are being damaged, (Mike has lost a hand).

I entered the drawing at least expecting a chance to own these great figures & still want them before they get damaged any more. Every time I go into the store I get angry with them because they didn't award them as promised. If there is any way I could get this set before they are totally ruined I would love to save them from distruction and I would like the store to honor its promise to give them away.

If true, this is illegal. Anyone conducting a lottery must give away the prizes offered, even if there is no entry fee. If Martin wants to make an issue of it, he could file in Small Claims Court to claim the prize he covets.

Richard of Miramar, FL, writes about the Toys "R Us in Pembroke Pines:
We purchased a bike on November 26, 2000 after reading in a flyer that this particular bike (a Barbie bike) came with a Barbie T-Shirt. The night that the bike was purchased, the manager stated the t-shirts had not come in yet. Repeated calls resulted in the same answer: the shirts had not come in yet. Finally, when I called on 12/27/2000 at 4:00 pm, I was told that the shirts would not be coming in at all. I feel that the T-Shirts were advertised for the sole purpose of getting people to purchase this bike from this store.

The store must provide Richard with the shirt or, failing that, permit him to return the bike for a full refund. If it refuses, Richard should complain to the Federal Trade Commission and local consumer protection agencies.

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