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Toys R Us - Safety Hazards

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Kelly of Russell, Canada (11/29/05):
I was shopping at our local Toys R Us on Sunday. My 3-year-old son and I were in an aisle looking at Hot Wheels when an employee who was stocking the aisle looked up and saw the stock items that were piled high to the ceiling on top of the tall shelf start to give way. She called out for us to look out and I was thankfully able to run to my son and pull him out of the way as upwards of 10 very large items came crashing down where he was standing.

The Assistant Manager quickly came and rather than apologizing or consoling my hysterical child and I, we were asked to leave the aisle so that they could secure the items that were on the verge of also falling. I regret not taking down any of the names of the customers who helped my son and I out of the store.

I was in a state of shock at the time and as I think back on the incident, I can't believe that it was handled so poorly by the staff at the store but most importantly, I can't help to think what would have happened if I was not able to reach my son in a split second or if I had my baby in a stroller with me. I wonder if there is a policy against stocking items so high and what types of guarantees are in place to assure our safety in a store - especially a toy store.

Carrie of Jersey City NJ (9/7/05):
On 9/8/05 I went to the store with my 2-yr-old. As I was at the cashier my child started to scream that her arm was stuck in between the handlebar and the cart. It is a little space but big enough for a small child's arm to get wedged. I tried to get her arm out but I couldn't -- it was STUCK.

I started to scream for help and the staff and manager tried to help us. Finally one of the staff members found a bottle of lotion and we finally got her arm out. Her arm swelled and is bruised. It was a horrifying site for me to see my child in so much pain. Something needs to be done to make sure this does not happen again.

Holly of Elyria, OH, writes (4/25/01):
I purchased a bike for my son at Toys R Us. I paid the $10 assembly charge to be sure the bike was put together properly. I picked the bike up 2 days later, and my son road the bike that evening. He fell off of it and into the neighbor's car.

The next morning he decided to ride it to school and within a block of our home he lost control and fell, breaking his left arm. He went to school, locked the bike up and went to the office where the called to let me know he needed to go to the hospital. When I picked the bike up that afternoon from the school, I noticed the handlebars and the front tire were not lined up straight. I called the store the that evening and explained that I wanted the bike checked out and fixed. The store manager John told me to bring it in and he would be sure it was taken care of. I did inform him at that time that my son had broken his arm on the bike.

I took the bike in the following evening and was assured it would be fixed. I was called 2 days later to tell me it was completed. I was unable to get up to the store that week so i told them i would get it that next Monday. 2 day later John called to be sure I knew the bike was ready. Again telling me it was ready. I told him I would be there on Monday. Monday evening I picked up the bike, started to walk out of the store and realized that the handle bars and tire were still not properly lined up.

I took the bike back and told them it was not fixed. The stock boy took the bike back and within 5 minutes, had it fixed. I was very upset that the manager knew of the injury and did not have the concern to go back to be sure the bike was fixed correctly. He never filed a report of any kind, and when I called to follow up, he stated that he had his "best mechanic" fix the bike. I don't feel the person putting the bike together did his job correctly and because of this, my son has a broken arm, then the manager did not seem to be concerned about the whole incident.

Very angry at this whole situation. To make matters worse, this bike was a birthday gift, instead of riding his new bike on his birthday, he wears a cast, and the bike sits idle downstairs.

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