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Toys R Us - Returns

Joyce of Markham, Ontario (08/17/06)
My daughter-in-law received a Safety First (Cosco) item as a shower gift. Serial # PA 25327 (CN) 250330050, 060428CP. She did not retainthe packaging. It collapsed and she attempted to return it to the store at which purchased. Since it was no longer boxed - the only offer was to exchange it. Of course the packaging was retained by Toys R Us. When takingher baby (9 lbs) onto the deck, the item collapsed once agin but luckily the baby's dad was quick enought ti avoid the baby from falling on the hard surface.

Mum asked me to return it once again, since the manager on her previous visit had been very rude to her. I attempted to do so, but without the pacagaging and invoice they did not want to accept it back, although I maintained that it needed to go back to the manufacture as being defective. Not happy with this response, I spoke to the manager - who after a lengthy discussion, refused to give us a refund - but offered us a credit note for the store valued at 19.99 plus tax. This being well under the cost price, I would imagine. Probably thelowest sale price ever of this bouncing chair. WE have purchased many items feom Safety First and up till thus tuine, have been very happy with all of them! I would suggest that you make further test on this particular item for the safety of all other kids who use this prodect.

Zulfiqar of Harrow, OTHER August 10, 2006

Zulfiqar of Harrow England (08/10/06)
My sister brought a Nintendo DS system from the Brent Cross branch of Toys R Us on 8th August (her birthday). When she arrived home we discovered the unit had several scratches on it, and so the first question I asked was did she buy an ex-display model? The answer was no, she paid full price so my brother and I went back to the store for a straight exchange. When we arrived at the store the manager accused us of 'swapping' the game system after it left the store, and claimed that since we do not have any proof that we didn't swap it he is not prepaired to assist us. We were treated like thieves and told to leave the store. I was absolutely appalled at the way I was treated, being an IT lecturer by profession.

My sister, whome I would like to add is an MD of a London based finance company, went back to the store the following day and the manager of the store told all of his staff not to deal with her because he had made up his mind. Again, a very humiliating experience for her. As a last resort we decided to ring customer services whome then told us that it was our word against theirs, and therefore they are not prepaired to help us either. I have since seeked legal advice and I have been told that I do have the right to a full refund as under the Sale of Goods act (1979) if the item is returned within a 6 month period the consumer does NOT have to prove the item was not defected at the time of purchase. In our case, the item was taken back to the store within 2 hours of purchase. I will be taking legal action against the store, but I believe everyone should be aware of the cowboy operation Toys R Us are running here in England.

My brother, sister and I were all humiliated by the store manager and customer services after paying good money for a unit. I could expect a better service from a market stall then I have recieved from Toys R Us. This is not about the £99 that the unit cost, it is the principle. I am a Lecturer in IT and my sister is an MD of a finance company in London, how they can accuse us of something like this is beyond me. I am now seeking legal advice for damages, expenses incurred and for the item itself.

Dawn of Denham Springs, LA August 2, 2006

Dawn of Denham Springs, LA (08/02/06)
We bought an Intek swimming pool on 5/6/06. It was stored in an enclosed garage until we decided that we weren't going to use it. So we load it back up once I found the receipt and saw we had a few days before our 90 day return policy would expire.

I went into the store, showed my receipt and asked for help bringing it in the store.  Then I was told that the pool only had an 45 day return policy.  No one said anything to us when we bought the pool about only having a 45 day return policy.

Had the pool been used I wouldn't have a problem but the pool hasn't seen the light of day out a taped up box.

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