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Toys R Us - Buyer Protection Plan

Roylene of Fort Myers, FL March 28, 2009

Roylene of Fort Myers FL (03/28/09)
GOOD NEWS!!!!!!We purchased a swimming pool for our sons 12th Birthday. He forwent a party and presents and opted for a pool that the whole family could enjoy. We did enjoy it...for about 2 months. Then the pool pump died. The pool cost 229.99...and yes, an additional 29.99 for the Buyer Protection Plan. I called the warrany center and told them what happened. They told me if we sent them the cut off end of the electical cord to the pump, they would send a gift card to purchase another pump. Toys R Us do not sell just pumps.

So now they asked for the pool plug and when they receive THAT (along with a copy of our receipt and warrany information), they will send a gift card for the full amount we paid for the pool. They sent me a pre-addressed sticker for the envelope. It took ME about six months to do this due to personal family issues, however,we mailed the information on 3/21/09. I made a followed up with a phone call today, 3/27/09, and they told me I should receive my gift card in 10-15 business days. Well I was quite skeptical after reading everyone's bad experience.

Well, I received my gift card today. So this only took six days. Needless to say I am very happy. I was getting ready for a fight. My only thought now is, I'm afraid the pumps they use for these pools aren't good enough. But you can bet, I'll be purchasing another Buyer Protection Plan. I am sorry to hear such problems everyone has had. For once, I must be the lucky one!!

Tracy of Parma Hts, OH March 19, 2009

Tracy of Parma Hts OH (03/19/09)
I purchased the protection plan one year ago for my son's Xbox. Within 3 weeks of the manufacturers warranty expiration, the system got the dreaded ring of death. I called the 800# and they were very courteous and sent out a shipping label and I received it within about 5 days. I received the system backin about a week (the serial # matched, so I know it was my system), but the problem persisted. I called back and they sent me another label promptly, for a different repair company. It remains to be seen if it will get repaired correctly, but I have to say that the representatives were very courteous and helpful and they did say that I would receive reimbursement if it could not be fixed. I will update when I get the system back!!

Kimberly of Southgate, MI March 6, 2009

Kimberly of Southgate MI (03/06/09)
I purchased this plan when I bought my sons nintendo ds lite system for 24.99 (a 2 year plan.) My sons system was not working so I sent it back early this Janurary. Here it is March 5th and still haven't gotten game yet. What was sent back to us was a pink nintendo ds lite system. I called this company, and they told me to send it back at no charge. Well I had to pay 7.26 out of my own pocket. This wrong system that I sent back was on Feb, 25 from UPS.

Just today,march 5th that same pink system came back. I talked to another supervisor named Paula and she said we have to wait again for it to process through so we will be waiting again for anothe 2 to 3 weeks to get my sons system back-she said they cant rush this even though they made this such an inconveinence. I am so angry that I am getting such a run around from this company. I feel they know my issue they should send me my toys r us gift certificat like they said, and not make us wait any longer. My little boy is so upset over this, I feel so bad for him to wait this long. Customer service is so awful no a days. I do not know the address to this company but it is a plan through the Toys r Us store.

Patricia of Trenton, NJ February 14, 2009

Patricia of Trenton NJ (02/14/09)
i bought an i pod nano for 150 dollars and a warranty for 18.99 well the nano stop working after 1 month call the toyrus warranty person they said nano has to fix it not them ask why i bought the warranty they said it would start 1 year after apple stop covering me, well i read the warranty and its only good for 1 yr of date purchase so i guess i got beat with my warrany and i pod

Gina of Freedom, PA January 23, 2009

Gina of Freedom PA (01/23/09)
I sent back an electic scooter it was broken. Said they sent me a gift card. I called in Dec to see when I was going to get it,they said was mailed out to me. They contacted me and said it has been used has a2 something balance. I NEVER got it to use.

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