Razor Scooters

I purchased a Razor electric scooter E100 for my 10-year old daughter for Christmas 2012. She rode it for several months without an issue. Now when you get on the scooter and kick to start, it takes off on its own and will not stop. You do not even need to touch the throttle. The only way to stop it is to pull the brake very hard. The motor continues to run and accelerate until the scooter is completely stopped. My daughter crashed the scooter injuring her arm due to the throttle sticking. Thank God, I made her wear a helmet. I contacted Razor concerning the issue. They immediately sent me another scooter and requested me to ship the defective one back to them. Not sure what I want to do at this point. My two other children have one also. If it happens again, the outcome could be much worse.

I purchased a Razor Spark Scooter for my daughter for Christmas. This is the 3rd Razor scooter we have purchased over the years and did not have any problems with the first two other than them finally wearing out from use after about 5 years. Almost immediately, the polyurethane used on the wheels started separating from the metal core of the wheels and peeling off in 2-3 inch long strips (obviously a manufacturing defect). When I called Razor, they told me that the warranty does not cover the wheels even when a manufacturing defect is involved. So I returned the scooter to Walmart where I purchased it and they gladly accepted the return of the scooter and refunded the full purchase price. They also told me that they are no longer carrying the scooter because of numerous complaints about the urethane separating from the wheels. They also told me that their complaints to Razor were also being ignored.

A MX350 electric dirt bike was purchased and the problems started. First, the rear wheel internal drive system hung up and had to be replaced at my expense. Now, the speed control is having a problem and with a fully charged battery, the bike just creeps along. Bottom line is that Razor has no sympathy for their consumers and thus, all consumers should not buy their products.

I too have an E175 razor scooter I purchased over two years ago for my daughter. She rode it for awhile and then got tired of always having to charge it! We misplaced the charger for awhile and when we found it, we charged the battery accordingly and it ran for about 15 minutes each time. My husband phoned Razor explaining that my daughter hasn't even rode the scooter much and we just can't understand why the battery doesn't take a good charge. I would think the life expectancy of the battery would be longer. I got frustrated in thinking I have to pay $40.00 + shipping cost $15.00 for a new battery that may not last either.

Their customer service doesn't offer any compensation at all! They explain that a battery may not recharge after setting for too long or it could be the battery charger. What is a consumer to do? I'm glad I came across this website to voice my frustrations. I too hate to spend the money! I do believe I might call them back and have them look at the reviews (I doubt they will compensate any of us)!

In Apirl 22, 2010, I bought 2 Razor electric scooters in the month of October 2009 for Christmas gift for my grandsons. One of the scooters worked from December 25 2009-March 2010. When I tried to return it to Walmart, I was told it only had a 90-day warranty. The battery won't hold a charge. So now I am out of $100.00 with one scooter not working and looking for the other one to stop also.

I purchased a Razor pocket mod electric scooter for my child. The grip twist throttle, which accelerates the scooter, sticks. The scooter travels very quickly, and it is a scary out-of-control feeling when you cannot get this to stop. The break does stop it or slow it down depending on the pressure you use. But our throttle stuck so bad that the scooter just drives by itself almost the entire time.

Razor is aware of this problem on their scooters. They actually have a troubleshooting guide on the website (This troubleshooting did not come in our scooter package.), and it states that if throttle sticks, then use the break to slow it down. This is an older child's toy; this should not be happening. They are aware that it happens, but they do not do any thing to fix it. This is a brain injury waiting to happen.

I've purchased a second hand RAZOR E300 electric scooter from Goodwill Industries. In contacting the manufacturer to purchase a needed replacement part they have informed me that my scooter was recalled in 2005 under CPSC #05-193. They further say in part "Thank you for your email. This unit was under Recall and we cannot support it. It was never to be put back on the street. The original owner of the unit received a brand new unit. Sorry, please destroy the unit."

In checking the wording of the recall notice, I find that it was a voluntary recall by RAZOR and states that the consumers should stop using the product and contact RAZOR for a "free repair". The notice does not specify that the "consumer" must be the original purchaser and since my unit has not been repaired per their own email nor removed from use since I was able to repurchase it from a legitimate secondhand retailer, I feel the manufacturer is unfairly setting limits on insuring that a defective product they sold to the public is either removed and destroyed or repaired to a safe standard as the recall suggests can be accomplished via a "free repair".

Furthermore, since it is obvious that RAZOR did not insure removal of the product I have from use then I believe there may be more still in use by unknowing secondhand consumers such as myself.

Instead of dealing with the fact that they still have recalled product in use and taking reasonable steps to remedy that fact, RAZOR has placed the burden of insuring that their product is removed from service by instructing me, the secondhand consumer, to destroy the unit. This would not only penalize me for its cost I've paid to Goodwill Industries in good faith, but will also cost me the parts and labor I put into the unit prior to learning of its recall status and will further penalize me to lawfully dispose of the sealed lead acid batteries it contains.

I find this situation to be completely unreasonable and feel that had RAZOR taken appropriate steps in 2005 to insure the products repair or destruction that I would not now be in this dispute with them.

I've asked Razor to either supply me the needed repair parts, replace the scooter or compensate me for my reasonable expenses due to their failure to remove the product from being resold. At the time of this complaint, they have refused any resolution that involves their participation.

I an complaining because this national company with million of children using their products has a horrible warranty problem. I would not have bought the item had I known it had such a short warranty. I think a one year warranty is reasonable. Economic, I have to spend money to get to scooter working after only 7 months of use. Physical, a 9 year old boy doesn't get to ride his scooter. How sad.

RAZOR company did not want to give me an exchange within one day of purchase. The scooter was defective, but they insisted me to go through help on the phone as to how to fix the problem which I did not want to. I had bought the scooter from Pep Boys. Both Pep Boys and Razor are very harsh companies. The dont care about customer care. Finally with much argument I got my money back. I really wanted the scooter for my son, but they rather give me the money back but not an exchange. Will never shop at Razor or Pep Boys.

12 year old Child received 3rd degree burn on leg when leg came in contact with rear wheel brake. Brake had become super-hot after about 3 minutes of child playing with scooter. There are no warning labels on brake, scooter or owners manual warning about the heat that can be generated by the foot brake,

3rd degree burns on leg. Unknown what scarring will occur as a result.

Bought the Scooter at PEP BOY's in Raleigh, NC for my son's christmas. After unpacking and charging as per the instructions the Razor E300 would not opperate as advertized it carried my son (90 lbs) for maybe 5 minutes and never reached mor that 5 MPH. I though it had not reached a full charge so we connected the charger again and charged it untill the indicator light showed it was complete and charged.

I called the Razor Consumer Service and never got through "Do to our large volume of calls" all I ever got was the recording after holding for long periods of time on multipul occassions. I also complained through their WEB Site and never got a response. It was and remains a disappointing experience for me and my family I still have the POS in my garage and I would appreciate my money back the Razor Company obviously gets away with ripping off customers by simply not responding to the many issues they have with their products. It must be the new American way, quality and customer service are things of the past for companys like this.

I bought the Pocket Mod Electric Scooter on April 11th 2007. 3 Days after I received it the valve stem pulled out of the tube while trying to inflate the tire. They did replace the tube tire and rim. received it 4/19. Then on or about the 22nd I noticed that the battery didnt seem to be holding a charge. I again contacted them on 6/01 and they said they would send me a new battery. How ever they said they were back odered until the end of June. I did receive a battery on the 21st and after charging it a full 8 hrs as recommended by them it still has no power.

This product is defective from the factory and since I did not purchase it from there web site they say it cannot be returned.I received it with no apparent damage in shipping. What kind of a Company would sell a product that is defective and has no recourse for compensation. Razor.Com is a RIP-OFF do not buy there products. PS I forgot to mention that the only service center in Wash is 200 miles away. I am a senior and do not drive.

I bought 2 electric scooters for $400.00. The battery in one of them would not work right away so it was covered under the warranty, but it took 6 months to get one because they were out of stock when I first called, then they got some in but immediatly were out of stock again. The other scooter was only ridden 2 times during the winter and a few more in April and May (we live in Ohio) before the battery went bad in it, but the warranty was over by then (it is only 90 days).Razor will not replace the battery in the second scooter without charging me even though they clearly have a problem with their batteries.

I'm just writing to let you know that it's not only the electric razor scooter that the handlebars can break and detach, it is also the regular non-electric type. I just saw the recall in a "Women's Day" magazine and two days later my son was riding his and the handlebar completely snapped off the base.

I have had two problems with an E100 Razor scooter. The first problem is with the batteries. The unit would no longer work because the wire broke of at the battery. These wires are fed directly into the side of the battery. The wire broke off flush to the battery(poor design). The second problem is the recall of the battery charger. The recall says it is on PowerMax chargers.I called Razor and they said if my charger doesn't say PowerMax, it is not part of the recall. Well, my charger only says it is a class 2 transformer(no brand name)...but even with the battery problem corrected, the scooter still doesn't charge. I'm wondering if its the charger.

I purchased a E-300 scooter at Pep Boys #614 in Los Angeles on May 19, 2004. I literally rode the scooter once. I thought it needed to be re-charged. So, I charged it up according to the instruction manual it came with. I would then put the throttle full bord, and the scooter wouldn't move at all. I called Razor, USA on May 26, 2004, explaining the situation and they sent out a new throttle. On the instuction manual, it clearly states, "Do Not return the scooter to the store", you must contact Razor.

So, I receive the new throttle in the mail so 2 to 3 weeks later. The customer service person failed to tell me that I needed soldering gun, solder, wire cutters, and some other tools to repair this week old scooter. I thought it would be easier to just return the scooter to Pep Boys for a refund at the very least replacement. Again, one the manual it states, "DO NOT RETURN TO STORE". Now, you scooter runs full bore when you turn it on without even touching the throttle.

I call on September 3, 2004 I talked to Lisa, again explaining the problem. She says I need a control module. But, couldn't ship one out because it was out of stock. On October 6, 2004, I called again, still waiting for the control module, I talked to Lisa again. She said it will be shipped out in 2 to 3 weeks to me. I was given an order number of 515819. Finally I received the control module on November 29, 2004 again needing special tools to replace the control module and come to find out that it's the wrong size. It doesn't even fit my scooter.On December 20, 2004 I emailed Razor and I again explained the whole situation to yet another agent of Razor, and I was asked by Agent #1006 Diane, (NOT A SUPERVISOR), yet one would think after all this I would get a supervisor,even though I asked for one! She asks me to fax a copy of my receipt so she can send a shipping label to return the scooter. I thought finally I'm getting somewhere. But, of course, I still haven't received the shipping label yet.

I purchased a battery operated razor scooter for my son from Sports Authority in Bloomingdale Il..My son used it for a few weeks and all of a sudden while using it the throttle lever stuck on the open position causing my son to hit a tree as he ejected from it.I happen to be speaking to my neighbor(Dave Chatlin 2140 Greenbridge Ln.)shortly after this incident and he informrd me that he had purchased the same scooter for his son and within days had the same problem and Sports Authority exchanged it for a new one, only to discover the same problem once again.At this point he wanted a full refund and was told to contact Razor.

When he did, they told him that they were aware of this defect and offered a new throttle.He of course declined and they called the store and were able to get a full refund for him. In my case I have e-mailed and spoken to a supervisor at Razor and they will not refund my money only replace and fix it for me! My question was and is This scooter is obviously defective,can cause serious bodily harm to a teenager demographic to which they target.

They post this defect on their web site if your lucky enough to look into it prior to use yet make no attempt to notify the consumers or take them of the shelves!I find this dispicable, and both Razor and Sports Authority should be held responsible for allowing this to happen. Luckily my son had no severe injuries, never the less these companies put him and other children at risk! Do I really want another one for him? Would you? NO! I want my money back and they should be held responsible!