Complain about a product or service

Razor Scooters

Tami of Beverly Hills CA (2/17/05):
I purchased an E-300 scooter at Pep Boys #614 in Los Angeles on May 19, 2004. I literally rode the scooter once. I thought it needed to be re-charged. So, I charged it up according to the instruction manual it came with. I would then put the throttle full bore, and the scooter wouldn't move at all.

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I called Razor, USA on May 26, 2004, explaining the situation and they sent out a new throttle. On the instuction manual, it clearly states, "Do Not return the scooter to the store", you must contact Razor. So, I receive the new throttle in the mail so 2 to 3 weeks later. The customer service person failed to tell me that I needed soldering gun, solder, wire cutters, and some other tools to repair this week old scooter. I thought it would be easier to just return the scooter to Pep Boys for a refund at the very least replacement. Again, one the manual it states, "DO NOT RETURN TO STORE".

Now, you scooter runs full bore when you turn it on without even touching the throttle. I call on September 3, 2004 I talked to Lisa, again explaining the problem. She says I need a control module. But, couldn't ship one out because it was out of stock. On October 6, 2004, I called again, still waiting for the control module, I talked to Lisa again. She said it will be shipped out in 2 to 3 weeks to me. I was given an order number of 515819. Finally I received the control module on November 29, 2004 again needing special tools to replace the control module and come to find out that it's the wrong size. It doesn't even fit my scooter.

On December 20, 2004 I emailed Razor and I again explained the whole situation to yet another agent of Razor, and I was asked by Agent #1006 Diane, (NOT A SUPERVISOR), yet one would think after all this I would get a supervisor, even though I asked for one! She asks me to fax a copy of my receipt so she can send a shipping label to return the scooter. I thought finally I'm getting somewhere. But, of course, I still haven't received the shipping label yet.

I want my money back in full. Razor can come pick up the scooter at my home. I think I've been more than patient waiting for Razor to fix this problem.

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