Complain about a product or service

Razor Scooters

Jill of Cooper City, FL February 6, 2010

I purchased a Razor pocket mod electric scooter for my child. The grip twist throttle wich accelorates the scooter sticks. The scooter travels very quickly and it is a scarey out of control feeling when you can not get this to stop. The break does stop it or slow it down depending on the pressure you use. But our throttle stuck so bad that the scooter just drives by itself almost the entire time.

Razor is aware of this problem on there scooters. they actually have a trouble shooting guide on the website(this trouble shooting did not come in our scooter package)and it states if throttle sticks then use the break to slow it down. This is an older childs toy this should not be happening they are aware that it happens but do not do any thing to fix it. This is a brain injury waiting to happen.

Kenneth of North Plains, OR December 31, 2009

I've purchased a second hand RAZOR E300 electric scooter from Goodwill Industries. In contacting the manufacturer to purchase a needed replacement part they have informed me that my scooter was recalled in 2005 under CPSC #05-193. They further say in part "Thank you for your email. This unit was under Recall and we cannot support it. It was never to be put back on the street. The original owner of the unit received a brand new unit. Sorry, please destroy the unit."

In checking the wording of the recall notice, I find that it was a voluntary recall by RAZOR and states that the consumers should stop using the product and contact RAZOR for a "free repair". The notice does not specify that the "consumer" must be the original purchaser and since my unit has not been repaired per their own email nor removed from use since I was able to repurchase it from a legitimate secondhand retailer, I feel the manufacturer is unfairly setting limits on insuring that a defective product they sold to the public is either removed and destroyed or repaired to a safe standard as the recall suggests can be accomplished via a "free repair".

Furthermore, since it is obvious that RAZOR did not insure removal of the product I have from use then I believe there may be more still in use by unknowing secondhand consumers such as myself.

Instead of dealing with the fact that they still have recalled product in use and taking reasonable steps to remedy that fact, RAZOR has placed the burden of insuring that their product is removed from service by instructing me, the secondhand consumer, to destroy the unit. This would not only penalize me for its cost I've paid to Goodwill Industries in good faith, but will also cost me the parts and labor I put into the unit prior to learning of its recall status and will further penalize me to lawfully dispose of the sealed lead acid batteries it contains.

I find this situation to be completely unreasonable and feel that had RAZOR taken appropriate steps in 2005 to insure the products repair or destruction that I would not now be in this dispute with them.

I've asked Razor to either supply me the needed repair parts, replace the scooter or compensate me for my reasonable expenses due to their failure to remove the product from being resold. At the time of this complaint, they have refused any resolution that involves their participation.

Jill of Simpsonville, SC October 12, 2009

I bought a Razor E-175 for my nephew in December. It has worked for 7months and now will not charge. I paid over 100 for this scooter. The warranty is only 90days per the company. I took it to a battery shop and they said it is not the batter probably the charger. A new charger is around 25.

I an complaining because this national company with million of children using their products has a horrible warranty problem. I would not have bought the item had I known it had such a short warranty. I think a one year warranty is reasonable. Economic, I have to spend money to get to scooter working after only 7 months of use. Physical, a 9 year old boy doesn't get to ride his scooter. How sad.

Bipin of woodbridge, VA August 17, 2009

RAZOR company did not want to give me an exchange within one day of purchase. The scooter was defective, but they insisted me to go through help on the phone as to how to fix the problem which I did not want to. I had bought the scooter from Pep Boys. Both Pep Boys and Razor are very harsh companies. The dont care about customer care. Finally with much argument I got my money back. I really wanted the scooter for my son, but they rather give me the money back but not an exchange. Will never shop at Razor or Pep Boys.

Jerry of Wetumpka, AL June 3, 2008

12 year old Child received 3rd degree burn on leg when leg came in contact with rear wheel brake. Brake had become super-hot after about 3 minutes of child playing with scooter. There are no warning labels on brake, scooter or owners manual warning about the heat that can be generated by the foot brake,

3rd degree burns on leg. Unknown what scarring will occur as a result.

Martin of Raleigh, NC July 21, 2007

Bought the Scooter at PEP BOY's in Raleigh, NC for my son's christmas. After unpacking and charging as per the instructions the Razor E300 would not opperate as advertized it carried my son (90 lbs) for maybe 5 minutes and never reached mor that 5 MPH. I though it had not reached a full charge so we connected the charger again and charged it untill the indicator light showed it was complete and charged.

I called the Razor Consumer Service and never got through "Do to our large volume of calls" all I ever got was the recording after holding for long periods of time on multipul occassions. I also complained through their WEB Site and never got a response. It was and remains a disappointing experience for me and my family I still have the POS in my garage and I would appreciate my money back the Razor Company obviously gets away with ripping off customers by simply not responding to the many issues they have with their products. It must be the new American way, quality and customer service are things of the past for companys like this.

Michael of Lynnwood, WA June 22, 2007

I bought the Pocket Mod Electric Scooter on April 11th 2007. 3 Days after I received it the valve stem pulled out of the tube while trying to inflate the tire. They did replace the tube tire and rim. received it 4/19. Then on or about the 22nd I noticed that the battery didnt seem to be holding a charge. I again contacted them on 6/01 and they said they would send me a new battery. How ever they said they were back odered until the end of June. I did receive a battery on the 21st and after charging it a full 8 hrs as recommended by them it still has no power.

This product is defective from the factory and since I did not purchase it from there web site they say it cannot be returned.I received it with no apparent damage in shipping. What kind of a Company would sell a product that is defective and has no recourse for compensation. Razor.Com is a RIP-OFF do not buy there products. PS I forgot to mention that the only service center in Wash is 200 miles away. I am a senior and do not drive.

Mindy of Lebanon, OH July 16, 2006

I bought 2 electric scooters for 400.00. The battery in one of them would not work right away so it was covered under the warranty, but it took 6 months to get one because they were out of stock when I first called, then they got some in but immediatly were out of stock again. The other scooter was only ridden 2 times during the winter and a few more in April and May (we live in Ohio) before the battery went bad in it, but the warranty was over by then (it is only 90 days).Razor will not replace the battery in the second scooter without charging me even though they clearly have a problem with their batteries.

Kris of Gilroy, CA October 12, 2005

I'm just writing to let you know that it's not only the electric razor scooter that the handlebars can break and detach, it is also the regular non-electric type. I just saw the recall in a "Women's Day" magazine and two days later my son was riding his and the handlebar completely snapped off the base.

Mark of Livonia, MI August 7, 2005

I have had two problems with an E100 Razor scooter. The first problem is with the batteries. The unit would no longer work because the wire broke of at the battery. These wires are fed directly into the side of the battery. The wire broke off flush to the battery(poor design). The second problem is the recall of the battery charger. The recall says it is on PowerMax chargers.I called Razor and they said if my charger doesn't say PowerMax, it is not part of the recall. Well, my charger only says it is a class 2 transformer(no brand name)...but even with the battery problem corrected, the scooter still doesn't charge. I'm wondering if its the charger.

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