Complain about a product or service

Peg Perego

Helen of Charlotte, NC October 3, 2008

On October 2nd 2008, I was at the mall shopping with my 19 months old toddler in the stroller(Centro Complete by Pep perego) that I recently purchased by online store called Albee Baby. As I pushed him around I heard something dropped and soon after someone yelled and said one of the wheel was falling out. The security guard and few other people were trying to put the wheels back together while my 19months old boy was sitting in it but it wasnt so easy to put the wheels back. I ended up lifting and pushing the stroller at the same time all by my self out to the paking deck. From the mall to the department store and from there to the parking deck was pretty far in distance. it was so hard.

Pep Perego advertises that their strollers are the safest stroller in the world... was it just my stroller happened to break in the middle of the mall hall way? is it really the safest stroller in the world? My son could have fallen backward and hit his head on the marble floor. Maria, the operator @ Pep Perego customer service said she will send me the parts to replace within next 7 to 10 business days and she also mentioned that I would have to pay for the shipping and handling fees because the one year warranty doesn't cover those fees. The fees were waived at the end.

My son was in the stroller when one side of the wheel was falling out. Lifting and pushing the stroller and carrying 4 shopping bags have gave me a bad soar in my shoulder. And I was late to pick up my daughter from her school.

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