Complain about a product or service

Pampers Perks

Tara of Campton KY writes (4/18/02):
I have been saving the Pampers perks points ever since my baby was born on July 3, 2001 and I was under the impression that I could get enough points to get her a battery powered car if I saved enough points. That is the only reason I paid the higher price for the Pampers.

I then tried to find out how many points that I liked having enough and actually found out that they stopped the program in January of this year (2002). I was devastated as you may know having spent all that money on those things and they don't even have the program anymore. The worst thing they are doing though is they are still putting those points on the diapers and on the Wipes refills just to get people to buy them just like I did.

I had saved 218 points. That's a lot of Pampers! I think if they were going to stop the program in January they should have taken the points off the packages.

Wendy of Rayne LA (4/21/02):
I saved my Perk points like many moms did. I use Pampers due to my child being allergic to all other brands and when the perks program came out I was excited that I could get something great for my son with the money that I was spending on these diapers.

I saved over 250 points, sent in 250 to get the motorized Jeep. We had hoped this would be his Christmas gift. I sent in my points in July of 2001. Well I got a letter in September saying it was backordered and expected to be shipped by November 21, 2001. Ok, so a late Christmas gift. The date came and went and NO jeep. I emailed them. I get a response that they are sorry but they are still backordered and that I should get it by July 2002 (a year after I sent in the points!)

Well I recently got a letter saying that it will be August. They added all this mumble jumble about legal notice and offer to cancel and I had to mail back a letter saying I still want my order but if they dont get the letter back in 14 days they are legally bound to cancel my order. They enclosed a $5 coupon. Ok great I sent back the letter telling them that I EXPECT to get my JEEP!

I guess my son will have his license by the time this thing comes in. If I could switch diapers I would. Unfortunately my kids are allergic to other brands. I did switch to Huggies for wipes. I dont give Pampers any more money than I have to. They should have known and been ready for a responsse like they got. But I won't do it again.

Pam of Laurence Harbor, NJ (2/6/02):
Back in November of 2001 I submitted over 250 PampersPerks points in return for the big motorized jeep for my son. To date I have not received it. I called on 2/4/02 and they tell me there is no record of it.

I did not get my check back nor did I receive my points back. It has been long enough for this product to be shipped to me. I have 4 children and am on an extremly low budget. I thought by saving these points I could give my children something I could not afford on my own.

The person was not helpful at all. I have always used Pampers and believed in their product but now I feel it is nothing but a big scam and will pass this along to everyone I know.

How could you propose a promotion, have someone save these points and submit the handling and shipping charge and not send the product? As it is I roll pennies at times to buy a bag of diapers for my 1-year-old.

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