Complain about a product or service

Maclaren

Amber of Melbourne, Australia November 11, 2009

These comments are pretty amazing .. I have two Maclarens - a twin turbo and my original is a ryder with no problems with either. They get a heavy workload ferrying kids twice a day to childcare. My only wish is that the carriage/storage baskets under the twin were bigger.

In Australia, our Consumer Affairs Department issues worksheets about strollers advising never to hang objects off the handles as they will overbalance .. maybe a thought for the camera person is a backpack that you can wear and not compromise your child safety. We are also advised never to leave unsupervised, and to use a safety strap attached to your wrist to avoid pram/stroller moving into harms way. ( a couple of children died when stroller rolled down an embankment and into a river when the guardian was distracted with a phone call on a cell phone). Hope this helps.

monica of brooklyn, NY November 10, 2009

three years ago, our daughter, then 3 years old got her right index finger caught in the join of a maclaren stroller. My husband had to forceably remove/pull her hand out of the stroller to take her to the ER. THey had to xray her finger (broken), remove the nail, and give multiple stitches to the raw exposed nail bed. THey splinted the finger. She had to have multiple follow up visits to the doctor for observation on the healing including removal of stitches.

Evette of North Brunswick, NJ November 9, 2009

I have been trying to contact Maclaren concerning the hinge recal at there tool free number and their website. I cannot get through on either. How are we supposed to get the kit for the stroller? I cannot use a stroller that I paid almost 200 for.

Veronica of chino, CA November 9, 2009

I have a chocolate/pink Maclaren stroller.And I have just about had it with it tipping over backwards with my 2 yr old in it.I have had people in stores and other businesses witness it on numerous occasions.I am confused and freaked out.

Jo of Brooklyn, NY November 9, 2009

Stroller back wheels became like hard flat bricks after one year of regular use toting my son his first year. Called the soho store and the company was informed my stroller must be a counterfeitas a real maclaren would not be so inferior! I said it was a shower gift from babys r us, they said it musthave been a 2005 model due to the pattern (my son was born in 2006) and that in 2005 babys r us wasnot an authorized dealer. They were acting as if bAbys r us, us, and our stroller were inferior.

caroline of new york, NY October 30, 2009

walking down the street with my two year old in his quest and wheel snapped off! We fell down could not believe it nobody badly hurt but shocked carried toddler home with shopping had to leave stroller on sidewalk !

Yolanda of Phoenix, AZ March 7, 2008

I bought a XT Techno Storm Maclaren, at babyrus, not knowing the wheels have problems. I thought after all the money that i paid for was a good stroller. It was important that have the 4 positions for my son to lay down when he falls sleep. It been already twice that the front wheel snapped off while crossing around with my son. First time it happened while in Spain, I had to send it to Barcelona from Valencia bcs it was the closer authorized repair center, elbebeaventurero, after 35 wheel repair and 3 months without the stroller, that was painful,no having a stroller when I thought I had one. Then, two weeks ago the other front wheel snapped off, this is ridiculous without doing anything the wheel just fall off.

I just see myself looking for another stroller, second hand to just replace the Maclaren while I figure out where I they can fix it. It seems in Phoenix there is no place to fix it. Maclaren should have pulled all these models or make a recall. Since they didn't do it now they should repair and ships free of cost. They are selling under false expectations of value and safety.

Svetlana of Hallandale Beach, FL October 20, 2007

I've purchased a MacLaren (Quest 2006 Citrus Lime) stroller this year (July 2007) from tinyride.com. During my first trip to the park I've realized that I cant put anything in the universal organizer heavier then a travel pack of wipes and one diaper. I like to take pictures of my son and I hanged a camera (digital) on the handle of the stroller in it's case, well, the stroller along with my baby tripped backwards as soon as I let my hands off the handle. Thanks to a soft camera case my toddler was not hurt but he was crying scared.

5 month later I use the stroller very rare - 2 times a week to go to the park, which is 5 minutes away from my home. We have nice asphalt and nothing that I could think of that would damage the stroller. (To think original purpose of a stroller is to ride a baby safely from point A to point B and pick up a few grocerie bags on the way) I have a car and never ever go out to the store in a hot weather, which we have here in Florida all year round.

I started to hear squeaky sounds about a month ago and thought of using a WD-40. At a close look right I realized that the wheel is loose comparing to the other one. I called MacLaren customer service immediately and they told me to take it to a local authorized repair specialist. (9334 SW 56th Street in Miami, FL) I called him on Monday and asked him when I can come by to have the wheel replaced. He took model of stroller and serial number and said to come by anytime this week.

I drove 1 1/2 hours with my son just to get there. The place looked nasty and I have to mention that it appeared to me that his main source of income came from repairing shoes and used vacuum cleaners. He looked at the stroller and said to me that that something has melted on the base of the wheel and also that all the other wheels look completely worn out and I will have to replace them as well (!!! 5 month I had this stroller!)

Of course I called Maclaren on the spot trying to figure out what to do next. They told me that the warranty is not going to cover wheels, that it covers them only for 1 month after purchase and if I dont notice anything by then I will have to pay out of my own pocket.

How can over 200 stroller have such bad wheels??? If I knew that I would have to pay 35 x4 for each set of wheels every 6-month I would of never bought that stroller. I have enough things to take care of in my life to have a headache about wheels on the stroller. So as I agreed to pay for the wheels authorized repair agent told me that he doesnt have wheels for this model (even though he took serial number, color and a year/model and told me to come by anytime!!!)

Once again I was on the phone with Maclaren and a nice lady told me that she will attend to this matter personally, asked me to email her my proof of purchase and include a short letter about the problem. Im still waiting for her response.

Kathy of Jamaica Estates, NY April 19, 2007

I bought a 2004 Maclaren Sport stroller. It gets use the most is maybe one day per week for a couple hours. However, after very little use, the back wheels, especially the rear left wheel, became very worn. This is such a shame after spending so much for the stroller in the first place. The sales person at Buy Buy Baby told me that Maclaren strollers are supposed to last at least 5 years. It seems more like 5 months.

My friends who bought Maclaren strollers also have the rear left wheel worn down. I started to look closely at other Maclaren strollers and noticed that some of them tend to have the same problem. The Maclaren strollers look off balance and all lean a little. They also tend to tip over too easily.

My child has fallen over in the Maclaren stroller too many times. One time he was already in the stroller and just simply leaned back and the stroller fell over. Regarding the worn down wheel, I have to take the stroller to an authorized service agent and the wheel replacement will cost at least 35.

Carmen of San Clemente, CA April 6, 2007

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