Jardine Cribs

I received a replacement crib, but it's only a 2-1 that does not compare to my recalled lifetime crib. Upon taking it out of the box, the very first piece has a huge crack in it. I can't even put it together. My child has no bed. I have a crib with broken slats and a cracked replacement crib and nothing is being done. I've left a message with the company. There's no reply. No one ever answers when I call and I just stay on hold listening to music.

I purchased a Jardine crib in 2008 after the first one purchased through them was recalled. My original voucher did not cover the cost of a new crib, but we paid the difference. A slat on the new crib recently developed a deep crack that pinched my daughter's fingers and we noticed that many of the slats are now cracked as is the top slat/bar of the crib.

When researching this online, we found the recall but were never previously notified even though we registered our crib. The reason seems to be that ours was made a month after the recall stopped, yet is having the exact same issues! I am furious and horrified that they would continue to risk children's lives without any consequences. They refuse to replace my crib even though the issues are obviously continuing. I would be extremely interested in a class action lawsuit to put this company out of business for good!

I purchased a white crib from Babies R US for $400, 4 years ago. I just found out this crib has been recalled, as I was preparing a nursery for my new baby due in May, complete with white furniture. Jardine said to send them the screws and label photos, which I did. Now they are saying I will not get a white crib and if I don't like the color I can paint it! I want my money back!

I was told by a Jardine associate that the new crib being sent to me was same as the crib I returned in the recall. Meaning, that it would convert to a full size bed and was the same color that I returned. I called back the next day to ask when it was to be delivered and reiterated the specifications of the new crib and was told the opposite by a supervisor, that the crib will not convert to a full size bed and it will not be same color and most importantly the value of the new crib is less then half of what i paid originally. I paid almost $400 for my son's crib and the value of the replacement crib is $100+. This is corporate strong arm! We, the consumers have rights that have been violated! Is there a lawyer in the house?!

Just found out yesterday when I Googled my daughters crib (0102b00) to look for information since one of the slats broke. To my horror I found out the crib had been recalled, and this was the first time I was hearing about it. So far the additional information that I am finding is that Jardine is offering replacement cribs which are not even close to the original product purchase in terms of value or going with the additional nursery furniture colors. I know this has been a voluntary recall but I think it's time that the parents ban together and file a class action lawsuit! Give me a voucher for the amount I paid which is $360 or deal with a lawyer!

I recently heard about a recall on a crib I have that was released back in January 2009. I was never called and notified about this recall which concerns me. I called to find out what I needed to do about this situation. They told me to send the parts and pictures of my crib and move my child to another bed. I had every intention of using this crib for my second child as I can't just go out and buy all new stuff. This past Friday, I got a brand new crib. Was it the same or similar or comparable to the one I had purchased back in 2007? No!

It was a different model with different color, different style and different type of crib. I called the customer support and got transferred to several different managers who told me that there was nothing they could do and that was the only solution. I demanded a refund and they refused. The information in their website about the recall was not very detailed and the person I talked to at the customer service wasn't very knowledgeable. I think they need more information about the recall and the solution like pictures of the crib that they are sending. They should have other options especially if they are sending you a $70 crib when you originally paid $450. The incident should be clearly stated for the crib you have not bunched together with 7 other cribs.

my son and his wife purchased a crib from big lots manufactured by jardine. Come to find out the crib model # falls under a re-call. There is a big lots sticker put on top of the Jardine sticker, but you can clearly see the re-called model #. Jardine says all cribs with that # are re-called but when they see the big lots sticker they say that crib is okay.Neither company will respond. I think Jardine unloaded recalled cribs to big lots risking infants safety. Jardine is noe selling under a different name!!!

We had a Jardine Crib that was recalled and as responsible adults we sent in all the peaces that were requested from the recall. This obviously left our 2 year old without a crib and she had to sleep in her pack and play. We waited for 25 days to recieve the voucher and once we did it was determined (after we drove 1 hour to toy-r-us) that the voucher was not valid. We called and got a new voucher 10 days later and again drove 1 hour to toys-r-us and we were told that the voucher could only be redeamed during the week from 9-5!! both me and my wife work all day and thw weekend is the only time we had to do it. So my wife finally got a day off work during the week to go drive the 1 hour to the store only to find out now from the district manager that since we purchased a crib for our child to sleep in already we could not get the money returned to us. This has been going on since JUNE and it's now October. This is totally unacceptable and I hope someone fromjardine (other than Pat) recieves this and has some type of resolution.

I have got a voucher for the recalled crib price amount, which can be used only at babiesrus. Now I havent found anything at BRU which matches the price or any of the other nursery furniture. The closest option is around $200 more than the voucher amount, which I am not willing to shell out, considering I get a similar quality and safe product at Target for $100 less.

Now the product is defective and the consumer doesnt have the flexibility in choosing what they want? This seems ridiculous.

I would like a check/cash instead for the price of crib including inflation. Can this qualify for a class action suit?

I purchased a nursery set at Babies R Us about a year ago for over 800.00. The crib was recalled. I have been told by Dorel (Jardine) the company who made the crib that I would receive a $360.00 credit for a new crib at Babies R Us. There are no cribs that match my original set I am satisfied with (look and quality)and the only one I even like is a different color and has been marked down to 199.00. I have also been told by Jardine (Dorel) and Babies R Us that I would not receive the difference of about 150.00 to use on product to replace the original set. This cannot be legal. I paid a total over over 360.00 for the crib to babies r us and should be entitled to the left over 150.00 to replace the other products.

I had purchased a Jardine Crib Model #0309K00 which got recalled. I had spent about $100 in shipping costs when I bought the crib the first time. Now Jardine has recalled the Crib and has sent me a voucher to buy a replacement. However they are not willing to foot the shipping costs. BabiesRUs is charging $110 towards shipping and Jardine expects me to foot the costs for a replacement crib.

Not only do I have to go through 6-8 weeks without a crib but now I have to foot the bill for shipping the crib to my residence for no fault of mine. While $110 is a small amount, I feel cheated by Jardine's principle putting the onus on the consumer to foot shipping costs for not fault of theirs.

The lack of a crib has definitely impacted my Child's sleeping habits and my productivity on account of my lack of sleep. Now the inconvenience of having to pay for shipping twice to own a crib which has a chance of being recalled again. At this rate I might end up paying more for shipping than for the crib.

After speaking with Janet at my local Babies R Us (Newark, DE) on the phone regarding the recent recall on Jardine cribs, I find the whole process for obtaining the voucher ridiculous - Let me start by saying, Babies R Us as a company decided to use Jardine as one of the manufacturers providing furniture for their consumers. They are not doing anything for the consumer who made that purchase because according to the sales associate, Janet 'they're not going to receive any credit for it if they accept the recalled product as a return' - so what - eat the cost because if they truly valued their customers, they would be concerned for their well-being. She advised me that there was nothing the store could do in terms of accepting the furniture back even with a receipt and that I would have to go through Jardine who is handling all of the recalls. I was astonished and disheartened that she also didn't seem to know the lengthy process it is to obtain the voucher they are sending out for the faulty furniture. We as the consumers are holding the burden to

1. fill out the form required by Jardine so they can send an envelope, allen key to dismantle portions of the affected crib and acknowledgement form. 2. the consumer then has to take portions of the crib apart as requested by Jardine, send it back via UPS and only then after the 1-2 week processing time for that portion of the recall will the consumer receive a voucher for a new crib. By the way, what does the consumer do with the rest of the crib that remains that we cannot send back in the UPS envelope? That's another burden we have to take care of possibly resulting in more out of pocket expenses. Also, what are you supposed to have your baby sleep on during this processing time? Upon receiving the voucher, the consumer then has to waste more in terms of gas money to drive to Babies R Us to purchase another crib (because you cannot use it for purchases online according to both the local store and the corporate office) - probably wait for however long it takes for them to have it shipped in from their warehouse to the store and then come back because the cost to deliver the crib to an individual's home is not included in the voucher - my question is why is it the consumer that is being punished for merchandise the company sold in their stores and we were just unfortunate enough to purchase. Additionally, the local branch of Babies R Us refused to have a supervisor talk to me regarding this issue and recommended if I had additional comments or concerns to addrsess them to their corporate office at an 888-Baby-R-US.

The woman I spoke with Nidia, had such a heavy accent it was difficult to understand her and you can tell she was reading off of a canned response sheet in "Nebraska" - too bad the clicking on the line indicated the line was much farther away than Nebraska. She also mentioned that Jardine is taking such a financial hit from offering the vouchers to the impacted consumers - wouldn't they take a much harder financial hit if all the consumers got together in a class-action lawsuit once the child was injured - the whole thing seems pretty self-serving. Additionally, she mentioned as a work-around I had the option to go and purchase a crib at Babies R Us (in-store only) and once I did receive my voucher I can get my refund at the store then. Under the assumption that I didn't have the funds to do this, is the consumer then being punished who doesn't have the adequate income or resources to do this? This is honestly one of the most ridiculous things I've ever had to do for a recalled product and I am sick of bearing the burden of a company's or companies' mistake. They should have made the cribs to code using materials that don't break from the beginning and there wouldn't be this issue. And Jardine should have just issued new cribs to the impacted consumers and at least then the burden is removed from the consumers to have to dismantle the old crib for specific parts, then bring the voucher once they receive it back into a store to get a new one, assemble it and then figure out the best way to get rid of the remaining parts of the old recalled crib. If each consumer were to calculate the amount of time, money, energy used for the whole process in terms of financial impact, it would be a lot more 'cost' than the stupid voucher will be worth.

Additionally, with over 320,000 cribs out there nationwide, I would think that Jardine would do what it could to help ease the process - never before had I heard that you cannot bring back the affected recalled items to the store where you purchased it for an exchange or refund. I submitted my information on Saturday and it is now Wednesday and I am still awaiting the arrival of the UPS envelope for the voucher process to even begin.

As I own two of the recalled Jardine cribs, I have put in for a voucher (full refund of the cribs). One of the two cribs did in fact have a broken slat that I just noticed on Friday, June 20, 2008. I would like to have the option of buying new cribs at an establishment other than Babies R Us. The selection of cribs and the quality are not very impressive at that store. Honestly, the staff there is not very helpful either. I understand that the vouchers are only for purchases made at Babies R Us. Do I have any recourse? Is it possible to get a full refund in cash?

I found one of the flat head long bolts in my babies mouth one morning from the top front left side of the bed. We crewed it back in but It keeps coming out as well as the bottom front left bolt. I am constantly finding them on the floor or in the babies crib where they have loosened and fell. Last night I saw the recall on TV and was like FINALLY only to find out my model number of the same looking crib isn't on the recall. Mine is 0308COO. I want to know what they are going to do about these very unsafe cribs.

My baby could have choked and died on that bolt in her crib.

MY GRANDCHILD LIVES WITH ME AND HE WOKE UP SCREAMING! I RAN IN TO FIND HIS LEG WAS TRAPPED AT THE KNEE IN THE RUNGS. AT FIRST I THOUGHT IT WAS A FLUKE BUT A MONTH LATER IT HAPPENED AGAIN.

MY GRANDCHILD HAS BEEN IN OTHER CRIBS AND THIS HAS NEVER HAPPENED. I'VE ASKED FRIENDS WITH CHILDREN AND THEY NEVER HAD THIS PRObLEM.My grandchild was entrapped in the rung of the crib at the knee. my daughter and I had a hard time getting his little leg out. He was crying uncontrolably and thrashing around because we couldn't get him out.

I received this crib (model # DA618BC) as a gift almost a year ago and it was purchased at Babies R Us in Yonkers, New York. Since I received the crib I had problems with some of the parts breaking. The first time a piece was broke I let it go because it was the first time and I figured these things happen sometimes and maybe it was just that particular piece. Now I have a second piece that is broke in the same area, where the drop side is located. The company takes one to two weeks to get the parts to the customer, which is ridiculous. I did read on the Babies R Us website shortly after the first piece broke a comment from a consumer that the crib falls apart and one of the problems she had was the drop side falling off when her child was in the crib.