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Tara of Hamilton IL (11/12/08)
My daughter received the Baby Alive doll for her birthday. After a couple months it stopped working. I replaced the batteries but that was not the problem. I sent an e-mail to the customer service site at Hasbro.com asking them if I should return this to the store or if they could help me. They responded in only a couple days (which I was very impressed) that they would send me a return label for the doll. I waited and waited but I never received the slip.
I contacted them again and they apologized and said that they would send the slip right out. Again, I waited and waited and received nothing. I then e-mailed them again and copied the first two e-mails stating that I was promised a return slip but never received anything. At this point I was informed that the claim had been closed because of the time limit.
I have tried to contact them several times since and have had no luck. When I talked on the telephone with their customer service people they just told me to contact you. It has now been many months since the doll has worked and with this time, the doll has been worn and no longer looks new. I cannot take it back to the store. This is a very expensive doll and I would like it replaced.
My daughter is very upset that the doll does not work. She is always asking to get a new one. These dolls are over 50. Kevin of Milpitas, CA August 26, 2008
Kevin of Milpitas CA (08/26/08)
So i placed an order for a couple of toys and right around the release date for the toys I started seeing the toys on the shelf, while my item, which should of been a pre-order, got pushed back into a backorder . Thats fine and all, as I then submitted to hasbro that i wished to cancel my order.
Around 2 - 3 weeks later, they send me an e-mail saying that my item got sent, and it was too late to cancel. How is it too late to cancel, when I submitted the form 19 days prior it getting shipped out? Well, the original total was 63 something, and this included 3 figures. When the package finally comes, its 1 figure, and they came up with a new total, of 22 dollars for 1 figure. Whats the point in that, when i could get that figure at the local store for 10 bucks? They then cancel the other two toys that i ordered, and sent me a e-mail 2 weeks later telling me they're canceled.
overpaid grossly. 200% of what the item costs, and the items that I had original placed the order for gets canceled, so I'm stuck with a 23 dollar toy that I can get for 9.99. April of Mcdonough, GA July 22, 2008
April of Mcdonough GA (07/22/08)
I returned an easy bake oven that was recalled and received a 32.00 voucher (25.00 merchandise credit plus 7 shipping allowance). When I went to hasbrotoyshop.com to redeem (the only place you can redeem) to get a new easy bake oven, the item cost is 24.50 and Shipping is 8.95 for a total of 33.45. Since this was a recall, why was the voucher not enough to replace the item with a new easy bake oven.
I had to pay additional 1.45 for item when I was the one inconvenienced by the recall. Mary of Spokane, WA March 20, 2008
Mary of Spokane WA (03/20/08)
I am appalled by their customer service department and the misrepresentations on their website that orders generally ship within 24 hours. I am still waiting for an order to ship which, according to their order confirmation, was estimated to ship 3 days ago. Now I am being told it is in the warehouse process and that it will ship whenever they get to it and that I cannot cancel my order because it will be charged to my debit card once it enters the shipping process regardless of when they actually decide to fulfill my order. Nor are they able to give me ANY type of idea when my order will ship beyond whenever. At best, all I can do now is purchase the items directly from the store in order to ensure I have them as the birthday presents they were intended to be, and return my shipment from Hasbro whenever it arrives and hope they issue an actual refund rather than some kind of credit with them because I do not intend to ever purchase from them again.
I have been told I cannot cancel my order even though it has not shipped nor can they provide the date when it will ship so essentially I am paying for something that I have no idea when it will arrive nor if it will arrive. Nor will they provide any way to track my order. Luanne of Haddonfield, NJ February 11, 2008
Luanne of Haddonfield NJ (02/11/08)
I purchased 2 Easy Bake ovens for my 2 nieces. Returned them in the flimsy boxes sent by Hasbro, from 2 different towns. That was in October. Today is Feb. 11, 2008, and Hasbro claims they never received them. I find that strange since they were mailed from two different towns. I thought that since Hasbro spent all this money for this recall that they would somehow have tracking numbers for these return packages. I asked them for the tracking numbers so I could find out where these packages went. No surprise, Hasbro didn't respond. I'm out over 60, and the girls are out of their Christmas presents.
Jennifer of Gause, TX February 8, 2008
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