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Hasbro/Playskool

natalie of allentown, PA October 19, 2009

while visiting a friends home, my 5 year was playing with the playskool sit and spin, she suddenly began screaming, and when i ran over to her i looked to see what was wrong with her, a large chuck of skin at her shin area had gotten caught into the yellow base part of the toy, which bleed a little, cause discoling (blackn blue) and swelling! my daughter was limping for about 2 days, the pain she suffered was horrible!

Angela of Russellville, AR July 1, 2009

My son is 7 years old. He has purchased several Hasbro Transformers toys. They have been marketing it heavily to his age group through Burger King kid's meals, commercials on Nickelodeon, ads and marketing promotions in Walmart and Target stores, etc. There are toys, t-shirts, kid's toothbrushes, cereal, fruit snacks, shoes, you name it. All in UNDER 13 year old sizes and products.

So understandably the marketing worked and my son is dying to see the new Transformers 2 movie. Well I read the reviews before taking him and found that there are over 35 swear words throughout the movie (including sh*t, b**ch, God d*mn, a**hole, etc.) plus many more "disguised" f-words, "eff'in", etc. Also the movie is rife with sexually exploitation of young women dressed very provocatively and acting seductively. HOW IS THIS POSSIBLY APPROPRIATE FOR A YOUNG CHILD TO WATCH & SEE?????

I understand that some movies are for teens and others for kids. But if a movie is FOR TEENS then WHY is it allowed to be marketed TO KIDS??

Angela of Russellville, AR July 1, 2009

My son is 7 years old. He has purchased several Hasbro Transformers toys. They have been marketing it heavily to his age group through Burger King kid's meals, commercials on Nickelodeon, ads and marketing promotions in Walmart and Target stores, etc. There are toys, t-shirts, kid's toothbrushes, cereal, fruit snacks, shoes, you name it. All in UNDER 13 year old sizes and products.

So understandably the marketing worked and my son is dying to see the new Transformers 2 movie. Well I read the reviews before taking him and found that there are over 35 swear words throughout the movie plus many more "disguised" [expletives]. Also the movie is rife with sexually exploitation of young women dressed very provocatively and acting seductively. HOW IS THIS POSSIBLY APPROPRIATE FOR A YOUNG CHILD TO WATCH & SEE?

I understand that some movies are for teens and others for kids. But if a movie is FOR TEENS then WHY is it allowed to be marketed TO KIDS? My son has spent the last week talking about the movie and how disappointed he is that they made it so that he can't see it. He even wrote a letter to the makers of Transformers to complain and ask why they put inappropriate stuff in it. He doesn't understand that it is for teens because they have been marketing it to his age group so heavily.

Sue of Rogers, AR May 31, 2009

I bought my grandson the transformers Powerhead walkie-talkies only to find after the fact that NO ONE carries the sized batteries it takes for that toy. Not Wal-mart, not Target, no Home Depot, etc. Why sell a toy with a specific battery that can no be bought at that same store? Where on God's green earth can I find LR44 button batteries? It was not in the information that came with the toy, either. Why do this to customers? It is a complete turn off!!!

Christeena of Valdosta, GA May 7, 2009

For my sons Birthday we purchased him 3 Tranformer action figures. Bumblebee, Lugnut and Cybertron Primus. All 3 of the action figures are labeled for ages 5 and up. This is a false statement. My son ended up in tears for 3 days trying to figure and reconfigure the actionfigures. My husband and I had to use directions and often brute force to get the actions figures transformed, after 1 week the figures had been completely dismanteled and we now have 3 plastic bags of transformer parts. I discussed this with as many other families who children own or have owned the same or similar products. They too experienced similar problems, with children as old as age 13 who considered the toys a waste because they were unable to play with them.

Being a military family with 4 children gifts are a special event for us. Birthdays come once a year and toys purchased for those occassions are not just another item. THe fact that the 3 toys my child chose ended in complete disaster is very disturbing, whats more is you are nearly unable to contact Hasbro for customer service, however while navigating the sight they actually have onlien instructions for reconstructing your transformers. How is it that toys intended to be used by 5 year olds should necesitate onlien instructions? How is a 5 year old supossed to utalize those instructions? How are these toys fun and where is quality customer service and construction?

Donald of Rosemead, CA March 23, 2009

Donald of Rosemead CA (03/23/09)
I made numerous purchases from Hasbrotoyshop.com. Unfortunately, on the time I made these orders the items was promised ship time of 24 hours but all my orders were delayed many times and backed ordered. I am disappointed because I thought orders were in stock and ready to ship in 24 hours some of the orders did not ship until 2 months afterwards. I called in and attempted to cancel the orders because of this issue but was unsuccessful because Hasbros policy states orders cannot be canceled once orders was placed, I was informed by Hasbrotoyshop representative when I receive the orders I have placed if I am still unhappy in any way with my order I can return the items back for 100% full refund no questions asked.

Due to the extreme delays and inaccuracy, I retuned back (2) packages on 9/30/08 and (19) packages on 10/2/08 using the prepaid return labels included with the orders. I have only receive credit for the returns on (2) packages, and yet to receive refund credit on the other (19) packages. As of this letter it has been over 4 months and after numerous phone calls and emails, the same response stating that my account has been escalated to management to resolve, I have been very patient and considerate and not once received a appropriate response to my resolution and refund. I believe (4) month is plentiful amount of time for Hasbro to resolve this problem.

To resolve the problem, I would appreciate an immediate refund that totals 2,753.57. I am willing to take the lost of the shipping I paid, even though Hasbro refund Policy? states refund will also include shipping and handling cost. I have included in the following pages the items and order number of the returns. I have all the copies of email communication clearly confirming Hasbrotoyshop has received my returns. I will gladly provide the emails upon request.

I trusted Hasbro return policy, they offer free return shipping labels. I used the label but policy states return at your own risk. I should have return items with tracking and I would not be in this problem. I know the received the packages because they some one needs to pay for the prepaid labels. So basically it is my world against theirs. I wished I charged back with my credit card but I trusted that Hasbro would have refund back my money but after 90 it was too late, very stupid of me to trust a corporation. Especially a company like Hasbro. Any help would be great thank you.

Reynolds of Blackwood, NJ December 12, 2008

Reynolds of Blackwood NJ (12/12/08)
They took my money for two items on 12/10/08. The items were listed as follows: ITEM(S) ORDERED Item number: 83875 Item name: TRANSFORMERS UNIVERSE GENERATION 1 SERIES - CYCLONUS Quantity: 1 Availability: Usually ships within one business day. Item number: 83874 Item name: TRANSFORMERS UNIVERSE GENERATION 1 SERIES AUTOBOT HOUND Quantity: 1 Availability: Usually ships within one business day.

I called on 12/11 to check on the status and I was told they were still pending at the warehouse. I asked if i could just cancel the item and I was that option is available but I was also told by the CSR that if I called in today, 12/12 they'd have an updated status. I called 12/12 at 11:29am and was told that the items weren't in stock at two warehouse and that they had no idea when the items would ship. I then requested the order be canceled and I be refunded, I was then told that was not an option as my order is listed as Pending, but it was listed as pending yesterday and I was told that canceling the order WAS an option.

I requested to speak to a supervisor, was placed on hold for over 10 minutes and then hung up on. I have sent replies to their email address. However, they sent a canned email repsonse. I've called back several times but I've been hung up on when my call has been connected to a live operator.

Will have to file a regualtion E with my bank to recoup the funds since Hasbro Toy Store refuses to cancel the order and refund my money. As a result, my bank may cancel the card used and would cause problems with bill pay for utility companies and any pending transactions currently on my account.

Tara of Hamilton, IL November 12, 2008

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