Hasbro/Playskool

I ordered two special edition Nerf guns for my nephews for the Christmas holiday on November 21. When I went to wrap the gifts December 9, I found that one of the guns was not working (did not turn on when batteries were inserted). I called Hasbro and was told their Consumer Affairs Department was closed at 1 pm that day (a Friday during the holiday season). I emailed them early the following week. They said they could not send out another gun because it was special edition and they were out of stock. I could send back one gun for credit or refund. However, they could not send out a new item until the old one was shipped back.

Being that it was close to the holiday and I could not guarantee that they would get the broken gun and send out a new one on time, I ordered a different but similar Nerf gun. I also emailed Consumer Affairs to see if I could get the original gun I ordered repaired since they could not replace it. Amazingly, they don't repair their own products when they are defective. At this point, I was pretty unhappy. I was surprised that it could get worse. The replacement gun came on December 21. It did not work. I emailed Consumer Affairs early that day. No response. I called them December 22. The operator told me that there was no way to fix the problem before the holiday because the warehouse was closed.

They did offer to send me two free random toys after January 3. I am sure my nephews would be thrilled with that given the top item on their Christmas list is a Nerf gun. And yes, I can go to a toy store tonight to get the gun. It will be an hour out of my way in both directions. It will be extremely over-crowded at this late date. Not really what I was expecting when I placed an order November 21. I am going to start telling my nephews about how cool I think Legos are just so that I don't have to deal with Hasbro again. What toy store doesn't test their toys before they ship them? What toy manufacturer doesn't repair their defective toys? What toy company sends out multiple broken toys? What toy company's warehouse is closed for inventory 3 days before Christmas? It's Hasbro. They have someone to answer the phone to hear my displeasure, but no one to put a toy in a box and over-night mail it to provide less than satisfactory, but still a basic, good customer service experience.

We collected the proof of purchases from Star Wars figures, which along with $6.99 in shipping, were supposed to bring us two special edition figures. The offer said to allow 6-8 weeks. After, more like 12 weeks, I looked at their website and a FAQ said they ran out, and that they're hoping to fulfill remaining orders "by early summer" (they had cashed my check long,long ago). This was June. I sent an email and received a reply that someone would "look into it", but that was 3 months ago. Now, two angry (but respectful) emails later, and I've never heard another word from anyone there.

There was no real damage, but I don't like explaining to a 10 year old, he won't be getting some of his favorite toys because the manufacturer is a greed-driven corporate bureaucracy, utterly indifferent to customers. Great life lesson, huh?

I bought a pack of Marvel Universe figures for my sons. One of the 12 packs I bought had a defective item: Captain America's shield is out of pack #1. The shield's paint is messed up all the way to the right and into the white paint in 3 spots. It was up against right side of package out of sight. It appears like a glue as it's glossy only in that part. Very ugly paint now.

Bottom line is I called Hasbro customer service to get a replacement shield for a currently purchased item. I thought it would be simple and they would be helpful. The fellow I talked to said they do not offer any parts. He wants me to pack up the item and send it to them the entire pack. Then Hasbro will send me whatever they have in stock that they feel is of equal value. Yes, he said that! I told him I've already bought all their other current 2 packs preparing for Christmas and that would not take care of my needs. Not to mention they'd probably send me something I already have wasting all my money.

So basically I could send it back to them after that and only get the price they value the set at. I paid over suggested retail plus tax. So again I'd lose in the end because of their factory error. Bottom line is I'm going back to the store and return it with my receipt. I think they had another one. Then I'm sending a letter to the corporate office of the company I purchased the item from. Hasbro customer service is very poor in my opinion. The fellow was nice but has no power to help a customer with the smallest of problems. I think offering a different product in place of what we wanted is unacceptable and I won't be cheated. As much money as these Marvel figures cost, approximately $9 for the figures and $13-$16 for the 2 packs, depending on where I buy it, they should take care of a tiny shield. Guess they are just too big and don't care about their customers anymore!

The result is I now have to go back to the store and hope they have another one. Or my only other option is to buy a $9 figure and take its shield to replace damaged one. I think I will tell the boys no more Hasbro for awhile. Marvel, Starwars or others.

My daughter was collecting the Hasbro Littlest Pet Shop toys. She saw an advertisement, to collect the stickers, send them in and get a surprise. Yeah, we got the surprise today, with a letter from the customer support, that she had collected the wrong stickers. But I have double checked them, they are the same, that was published on the product information. Another stupid thing is, that you need to buy a diary with another pet, to get the form for the stickers. Unbelievable. That's not the way to deal with the youngest customers. We will never buy another toy from this company. I hope other parents will do the same.

while visiting a friends home, my 5 year was playing with the playskool sit and spin, she suddenly began screaming, and when i ran over to her i looked to see what was wrong with her, a large chuck of skin at her shin area had gotten caught into the yellow base part of the toy, which bleed a little, cause discoling (blackn blue) and swelling! my daughter was limping for about 2 days, the pain she suffered was horrible!

My son is 7 years old. He has purchased several Hasbro Transformers toys. They have been marketing it heavily to his age group through Burger King kid's meals, commercials on Nickelodeon, ads and marketing promotions in Walmart and Target stores, etc. There are toys, t-shirts, kid's toothbrushes, cereal, fruit snacks, shoes, you name it. All in UNDER 13 year old sizes and products.

So understandably the marketing worked and my son is dying to see the new Transformers 2 movie. Well I read the reviews before taking him and found that there are over 35 swear words throughout the movie (including sh*t, b**ch, God d*mn, a**hole, etc.) plus many more "disguised" f-words, "eff'in", etc. Also the movie is rife with sexually exploitation of young women dressed very provocatively and acting seductively. HOW IS THIS POSSIBLY APPROPRIATE FOR A YOUNG CHILD TO WATCH & SEE?????

I understand that some movies are for teens and others for kids. But if a movie is FOR TEENS then WHY is it allowed to be marketed TO KIDS??

My son is 7 years old. He has purchased several Hasbro Transformers toys. They have been marketing it heavily to his age group through Burger King kid's meals, commercials on Nickelodeon, ads and marketing promotions in Walmart and Target stores, etc. There are toys, t-shirts, kid's toothbrushes, cereal, fruit snacks, shoes, you name it. All in UNDER 13 year old sizes and products.

So understandably the marketing worked and my son is dying to see the new Transformers 2 movie. Well I read the reviews before taking him and found that there are over 35 swear words throughout the movie plus many more "disguised" [expletives]. Also the movie is rife with sexually exploitation of young women dressed very provocatively and acting seductively. HOW IS THIS POSSIBLY APPROPRIATE FOR A YOUNG CHILD TO WATCH & SEE?

I understand that some movies are for teens and others for kids. But if a movie is FOR TEENS then WHY is it allowed to be marketed TO KIDS? My son has spent the last week talking about the movie and how disappointed he is that they made it so that he can't see it. He even wrote a letter to the makers of Transformers to complain and ask why they put inappropriate stuff in it. He doesn't understand that it is for teens because they have been marketing it to his age group so heavily.

I bought my grandson the transformers Powerhead walkie-talkies only to find after the fact that NO ONE carries the sized batteries it takes for that toy. Not Wal-mart, not Target, no Home Depot, etc. Why sell a toy with a specific battery that can no be bought at that same store? Where on God's green earth can I find LR44 button batteries? It was not in the information that came with the toy, either. Why do this to customers? It is a complete turn off!!!

For my sons Birthday we purchased him 3 Tranformer action figures. Bumblebee, Lugnut and Cybertron Primus. All 3 of the action figures are labeled for ages 5 and up. This is a false statement. My son ended up in tears for 3 days trying to figure and reconfigure the actionfigures. My husband and I had to use directions and often brute force to get the actions figures transformed, after 1 week the figures had been completely dismanteled and we now have 3 plastic bags of transformer parts. I discussed this with as many other families who children own or have owned the same or similar products. They too experienced similar problems, with children as old as age 13 who considered the toys a waste because they were unable to play with them.

Being a military family with 4 children gifts are a special event for us. Birthdays come once a year and toys purchased for those occassions are not just another item. THe fact that the 3 toys my child chose ended in complete disaster is very disturbing, whats more is you are nearly unable to contact Hasbro for customer service, however while navigating the sight they actually have onlien instructions for reconstructing your transformers. How is it that toys intended to be used by 5 year olds should necesitate onlien instructions? How is a 5 year old supossed to utalize those instructions? How are these toys fun and where is quality customer service and construction?

I made numerous purchases from Hasbrotoyshop.com. Unfortunately, on the time I made these orders the items was promised ship time of 24 hours but all my orders were delayed many times and backed ordered. I am disappointed because I thought orders were in stock and ready to ship in 24 hours some of the orders did not ship until 2 months afterwards. I called in and attempted to cancel the orders because of this issue but was unsuccessful because Hasbros policy states orders cannot be canceled once orders was placed, I was informed by Hasbrotoyshop representative when I receive the orders I have placed if I am still unhappy in any way with my order I can return the items back for 100% full refund no questions asked.

Due to the extreme delays and inaccuracy, I retuned back (2) packages on 9/30/08 and (19) packages on 10/2/08 using the prepaid return labels included with the orders. I have only receive credit for the returns on (2) packages, and yet to receive refund credit on the other (19) packages. As of this letter it has been over 4 months and after numerous phone calls and emails, the same response stating that my account has been escalated to management to resolve, I have been very patient and considerate and not once received a appropriate response to my resolution and refund. I believe (4) month is plentiful amount of time for Hasbro to resolve this problem.

To resolve the problem, I would appreciate an immediate refund that totals $2,753.57. I am willing to take the lost of the shipping I paid, even though Hasbro refund Policy? states refund will also include shipping and handling cost. I have included in the following pages the items and order number of the returns. I have all the copies of email communication clearly confirming Hasbrotoyshop has received my returns. I will gladly provide the emails upon request.

I trusted Hasbro return policy, they offer free return shipping labels. I used the label but policy states return at your own risk. I should have return items with tracking and I would not be in this problem. I know the received the packages because they some one needs to pay for the prepaid labels. So basically it is my world against theirs. I wished I charged back with my credit card but I trusted that Hasbro would have refund back my money but after 90 it was too late, very stupid of me to trust a corporation. Especially a company like Hasbro. Any help would be great thank you.

They took my money for two items on 12/10/08. The items were listed as follows: ITEM(S) ORDERED Item number: 83875 Item name: TRANSFORMERS UNIVERSE GENERATION 1 SERIES - CYCLONUS Quantity: 1 Availability: Usually ships within one business day. Item number: 83874 Item name: TRANSFORMERS UNIVERSE GENERATION 1 SERIES AUTOBOT HOUND Quantity: 1 Availability: Usually ships within one business day.

I called on 12/11 to check on the status and I was told they were still pending at the warehouse. I asked if i could just cancel the item and I was that option is available but I was also told by the CSR that if I called in today, 12/12 they'd have an updated status. I called 12/12 at 11:29am and was told that the items weren't in stock at two warehouse and that they had no idea when the items would ship. I then requested the order be canceled and I be refunded, I was then told that was not an option as my order is listed as Pending, but it was listed as pending yesterday and I was told that canceling the order WAS an option.

I requested to speak to a supervisor, was placed on hold for over 10 minutes and then hung up on. I have sent replies to their email address. However, they sent a canned email repsonse. I've called back several times but I've been hung up on when my call has been connected to a live operator.

Will have to file a regualtion E with my bank to recoup the funds since Hasbro Toy Store refuses to cancel the order and refund my money. As a result, my bank may cancel the card used and would cause problems with bill pay for utility companies and any pending transactions currently on my account.

My daughter received the Baby Alive doll for her birthday. After a couple months it stopped working. I replaced the batteries but that was not the problem. I sent an e-mail to the customer service site at Hasbro.com asking them if I should return this to the store or if they could help me. They responded in only a couple days (which I was very impressed) that they would send me a return label for the doll. I waited and waited but I never received the slip.

I contacted them again and they apologized and said that they would send the slip right out. Again, I waited and waited and received nothing. I then e-mailed them again and copied the first two e-mails stating that I was promised a return slip but never received anything. At this point I was informed that the claim had been closed because of the time limit.

I have tried to contact them several times since and have had no luck. When I talked on the telephone with their customer service people they just told me to contact you. It has now been many months since the doll has worked and with this time, the doll has been worn and no longer looks new. I cannot take it back to the store. This is a very expensive doll and I would like it replaced.

My daughter is very upset that the doll does not work. She is always asking to get a new one. These dolls are over $50.

So i placed an order for a couple of toys and right around the release date for the toys I started seeing the toys on the shelf, while my item, which should of been a pre-order, got pushed back into a backorder . Thats fine and all, as I then submitted to hasbro that i wished to cancel my order.

Around 2 - 3 weeks later, they send me an e-mail saying that my item got sent, and it was too late to cancel. How is it too late to cancel, when I submitted the form 19 days prior it getting shipped out? Well, the original total was 63 something, and this included 3 figures. When the package finally comes, its 1 figure, and they came up with a new total, of 22 dollars for 1 figure. Whats the point in that, when i could get that figure at the local store for 10 bucks? They then cancel the other two toys that i ordered, and sent me a e-mail 2 weeks later telling me they're canceled.

overpaid grossly. 200% of what the item costs, and the items that I had original placed the order for gets canceled, so I'm stuck with a 23 dollar toy that I can get for 9.99.

I returned an easy bake oven that was recalled and received a $32.00 voucher ($25.00 merchandise credit plus $7 shipping allowance). When I went to hasbrotoyshop.com to redeem (the only place you can redeem) to get a new easy bake oven, the item cost is $24.50 and Shipping is $8.95 for a total of $33.45. Since this was a recall, why was the voucher not enough to replace the item with a new easy bake oven.

I had to pay additional $1.45 for item when I was the one inconvenienced by the recall.

I am appalled by their customer service department and the misrepresentations on their website that orders generally ship within 24 hours. I am still waiting for an order to ship which, according to their order confirmation, was estimated to ship 3 days ago. Now I am being told it is in the warehouse process and that it will ship whenever they get to it and that I cannot cancel my order because it will be charged to my debit card once it enters the shipping process regardless of when they actually decide to fulfill my order. Nor are they able to give me ANY type of idea when my order will ship beyond whenever. At best, all I can do now is purchase the items directly from the store in order to ensure I have them as the birthday presents they were intended to be, and return my shipment from Hasbro whenever it arrives and hope they issue an actual refund rather than some kind of credit with them because I do not intend to ever purchase from them again.

I have been told I cannot cancel my order even though it has not shipped nor can they provide the date when it will ship so essentially I am paying for something that I have no idea when it will arrive nor if it will arrive. Nor will they provide any way to track my order.

I purchased 2 Easy Bake ovens for my 2 nieces. Returned them in the flimsy boxes sent by Hasbro, from 2 different towns. That was in October. Today is Feb. 11, 2008, and Hasbro claims they never received them. I find that strange since they were mailed from two different towns. I thought that since Hasbro spent all this money for this recall that they would somehow have tracking numbers for these return packages. I asked them for the tracking numbers so I could find out where these packages went. No surprise, Hasbro didn't respond. I'm out over $60, and the girls are out of their Christmas presents.

We owned the Easy Bake oven that was recalled. First, they sent us a new part, but then we had to send the entire oven back. It took several weeks to get the mailer in which to return the toy, and then it was a while before we received a gift card for their website to order a new oven. For approximately 6 weeks the item was not available for purchase. I understand that they had to pull all the toys off the shelves and make new ones, but it is not fair to make us wait so long to receive a replacement. I kept checking the internet and calling the phone # I was given, and the oven continued to be unavailable for purchase. I called and complained that it wasn't very fair for us to be without the toy when we did nothing wrong. They just said it's not available and did not know when it would be. I did this several times and then I called the customer service for Hasbro Toys. I was told that they had to hurry up and make the toys to be on the shelves for Christmas, and that is why it wasn't available for me to order on the website.

So basically, they were worried about making money and not about replacing toys that people had already purchased but had to be recalled. I looked on the internet today, and the item was available. When I tried to order it, I discovered that the amount I was given (gift card) was not enough to purchase the toy. Not only have I been without the toy, but now I am supposed to pay more money for something I've already paid for. The oven is more expensive on the website than I've seen it for in the store. If I could have just gone to the store, I wouldn't have to pay shipping (which costs more than the $7.00 they gave me to cover shipping costs). I think they should have had to send us a new toy directly rather than making us order it from the website.

It will cost me money to replace a toy that was defective. I know it's only a few dollars, but I should not have to go through all of this and pay money for a product that was already paid for and being used.

My daughter was playing with her Spiderman Bump & Go Car (#69174 - Hasbro). All of a sudden I heard my daughter screaming. While playing she put the car up on top of her head, and the motor underneath started to entangle her hair. The car was stuck with the motor taking in more and more of her hair. I turned the off switch and slowly pulled it up to see it had pulled the hair right out of her scalp, an area the size of a quarter.

My daughter is traumatized. I checked the toy and was shocked to see it said hair entanglement may occur. If this is the case, then why is it still on the market? It however does not say HAIR LOSS may occur. Her doctor has said she has a 50/50 chance that it may or may not grow back because it was pulled from the roots.

When the Easybake oven was recalled Hasbro issued refunds in the form of gift cards that could only be used on thier website, HasbroToyShop.com. I placed an order on November 4, 2007,totaling $33.13 and applied the gift card ($32.00), where I owed the difference $1.13. Hasbro charged my account ten days later the full amount. When I called to complain I was informed they were allowed to hold the full amount of the purchase until the items shipped.

I have a problem with a company that produces a product that harms children, issues a recall, then only provides a refund in the form of a gift card for more of their products without allowing the consumer to have any say. In addition by charging my account the full amount, they have not only been paid and retained the money for the recalled EasyBake oven that they now possess, but the same amount for new replacement items. In essense they have been paid twice.

When do we as consumer finally have the rights to stop this? I am not only boycotting Hasbro and their affiliates, I am informing my friends, family members and other concerned consumers.

We have the right to demand safe products, our money back and not to be hassled in the process.

As a result of this unauthorized charge, I have incurred $68.00 additional charges from the bank. Currently I am out $133.12.

This is to report an unsafe toy which may cause small injuries to children. We have had the Playskool Drop n Pop Shape Sorter for a few months. This morning I just realized that when the lever is pushed down, if you fail to push it all the way down to lock it in place, the lever pushes back up and your finger may be trapped between the lever and the side of the toaster. It may be painful even for an adult. Little fingers may be trapped more easily and may hurt more. This is even more of a problem with our twins (or any two kids) trying to play with it together.

My daughter was using her playskool sit n spin and got her leg pinched in between the base and the pole. The pinch was bleeding.

Please tell me why I should continue to purchase Hasbro products for my family. I am very concerned because after years of stockpiling my game closet and computer with Hasbro software and board games, you have decided to "pull the plug" on one of our family's favorite pastimes ... Email Scrabble!

Being a military family, we've paid good money for many, many board games and other games, including lots of Hasbro toys and items. We used to live in West Africa and I can assure you that with one TV channel we spent most of our free time playing your computer and board games! After plunking down good, hard-earned cash for this software (only to be told AFTER the package is opened and, therefore nonreturnable to the store), I read that Hasbro may at some arbitrary point in time discontinue support for the product I have purchased.

Is this fair to consumers? What kind of customer support is that? Would Hasbro deign to visit my home and take my family's favorite board games and other games too? When I purchased the Email Scrabble CD software a part of that purchase was the implied contract with Hasbro for use of the software. My $19.99 only got my family 7 months or so of enjoyment from this software. I have purchased other products from other manufacturers that have lasted much longer. I paid my money; why cannot you folks at Hasbro keep YOUR end of the contract? Perhaps another software company has a better plan than Hasbro when it comes to selling the public and their faithful customers a piece of goods then "yanking" the support for something that was paid for in good faith at the cash register.

I think Hasbro has made a terrible customer service and public relations move with the decision to discontinue Email Scrabble server support. I'm also certain that your investors and shareholders would not appreciate knowing that Hasbro is "snookering" customers out of either their hard-earned spending money or their use of a paid-for Hasbro product. Perhaps the news media would like to know what kind of customer DISSERVICE Hasbro is offering its customers today. Your customers are your paychecks. You have cheated the customer with your decision to discontinue support for Email Scrabble.

If you cannot see fit to keep your end of the manufacturer-consumer relationship, then please immediately send a refund check for my full retail purchase price of $19.99.

P.S. Attempting to use your interactive voice response system got me absolutely nowhere as I could not get a live body to speak to!