Complain about a product or service

Graco Stroller

Nicole of Bangor ME (9/26/04):
I set up the stroller correctly and set my son in it. He is one year old and 23 lbs, well within the stroller's weight limit. After I buckled him in, the stroller collapsed and folded. It snapped down on his head and he was trapped. I had to struggle to open the stroller which took at least a full minute.

My son now has a black eye that was very swollen for the first two days. I have been searching for contact information for this company and have only found numbers that do not work. I am very upset. The stroller was purchased new and never damaged. It is called "Adventure Elite"

Samantha of Staten Island NY (7/10/04):
For my baby shower I received a Coach Rider stroller. The stroller is spacious and beautiful but I have had nothing but problems with it since I have had it. The car seat/carrier portion of the stroller will not grasp onto shopping carts when I take my daughter shopping with me. Hence, I am left with no choice but to put my daughter in the larger portion of the cart, leaving no room for food.

Another problem that I have faced ever since my daughter could sit up is that the stroller will not allow her to sit up. I am forced to put her in the stroller with a few pillows behind her. At first the back of the stroller would stay up temporarily but now it falls down every time. This stroller was a little shy of $200.00 and I am outraged with the quality of this product.

Sonya of Sarnia, Ontario (2/10/04):
I purchased a Graco travel system for my daughter for Christmas. Within the first week the left rear wheel fell off, also the right front wheel does not touch the ground making it difficult to control, also the carseat handle and screws are very poorly made.

My daughter is 2 years old and does not have the force to break anything on this stroller/carseat combo. I find this to be very disturbing. I paid $49.99 for this and am now stuck with something thaT IS BROKEN. I could not afford it to begin with, but now I'm stuck with something that is garbage!

Adena of Amissville, VA, writes:
I have the Duo Graco stroller that has the straps that can't be adjusted. The foot holes for the child in the back are also too small for my child's feet. Also, while at the park, I set the brakes and was attending to my 3-year-old and the stroller went down the hill and my child landed upside down in the creek. This was horrible, my son was soaked, had scratches on his chest, and was terrified of the stroller for about a week.

The weight of the child in the front pulled the stroller down the hill. Nowhere did it say when I bought this stroller that when only one child is in the stroller that the brakes won't hold. When I got to the stroller the brakes were still on but my son had flipped over.

This could have been much worse, had I not gotten him immediately he could have drowned and there were lots of rocks in the creek that could have hurt his head a lot worse. I have not contacted Graco due to the fact that their website is always down when I try.

Karen of Norton, MA, writes:
I have a problem with my Graco stroller.  The straps, which secure my children, do not move.  I cannot make them bigger and the opening in which the child's feet go is not big enough for me to get them in and out safely and easily.  

The stroller is going on 6 months old.  When I tested it the kids were smaller and I had no reason to think that it would become a problem. 

I called Babies R Usand talked to a customer service representative, Karen, I told her I was having some problems with the stroller, it was 5 months old and could I bring it in to exchange it for a different kind.  

She asked me if I had the receipt, I said yes, she said no problem, come on in and a specialist from that department would help me find a new stroller that best suits my needs.  

I arrived at the store and the manager, Adam spoke to me I told him the problems and he himself  tried to adjust the straps and could not.  

He told me that he could not exchange the stroller for it was after the 90-day return period and all he could do was call Graco, which he tried and could not get thru and told me to call them when they got back from lunch.  

He said Graco would not take the stroller back for credit because of the 90-day period and it was not a resellable item.  

When I called Graco they told me that this is a design problem and not defective.  She could send me a new seat.  The straps are all the same and there is a 5-inch opening for the child to get her feet through which should be enough space.

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