Complain about a product or service

Graco Playpens

Linda of Mickleton, NJ September 13, 2009

My 18 month old grandson was sleeping in a Graco Pack & Play and when I checked on him he was under the mattress with just his head sticking out. He did not seem to be able to get out from under it on his own. After that he lifted it up several other times and proceded to fold it up and he was sitting on the bottom of the Pack & Play where the bars crossed and where the handle was located. There is velcro on the bottom as well as under the mattress but when you put a sheet on the mattress it covers up the velcro. However even if a sheet is not used I believe the mattress can still be lifted up as the velcro is not very strong. I am concerned that another child might get under one of the mattresses and not be able to get up and if a parent is not vigilant the child could sufficate.

Christine of Oak Grove, KY July 16, 2009

I had an old Graco playpen with the sides that don't have that crazy curve to them. It was navy blue with a cloth bottom mat that had teddy bears in little red outfits or holding little red musical instruments. My only complaint is that I can't find another one! I loved it, and my son wanted it for when he has his own babies, and my husband innocently loaned it to an old neighbor who won't return it. I'd really like to find another one!

Faith of Tamarac, FL March 27, 2009

Faith of Tamarac FL (03/27/09)
At my home, I have the Graco Pack 'n Play Portable Playpen. Yesterday, March 27, 2009 I was babysitting a 1 year old. I put him in the playpen and he was there playing; he stood up, held on to the sidebar and was pulling and shaking the playpen when his face hit the bar. He started yelling and his mouth was bleeding.

The same night, his parents took him to the emergency room because his tooth seem as if it shifted. It turns out, his tooth did shift and another seemed loose. The doctor tried to push the tooth back into place, told the parents that the toddler may lose the tooth and indicated that there maybe some kind of nerve damage. He has referred the parents to a dentist. I am traumatized by this event and just horrified. Why would Graco build the playpen using metal bars without adequate cushion to prevent such accidents? They really need to do better when manufacturing kids products.

Sandy of Scranton, PA February 20, 2008

Sandy of Scranton PA (02/20/08)
Graco pac-and-play playpen is  hazardous. The sides collapse. My granddaughter was in it when the side came down. It is so dangerous to leave a baby in it. Something should be done.

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